NetQoS, Inc.
Social Media Release
Download Logo
NetQoS Report Reveals the State of Network Management
IT Organizations Progressing in Managing the Network for Application Performance But Legacy of Fault Management Lingers
07.27.2009 – AUSTIN, Texas – The holy quest to find and fix networked application performance problems before end users are severely impacted is advancing, but obstacles remain. This is the conclusion of a State of Management survey report based on feedback from more than 300 network engineering, operations and management professionals and published today by Dr. Jim Metzler of Ashton, Metzler & Associates and NetQoS® Inc. Twitter Pitch
The State of Network Management: Report just published by NetQoS & Jim Metzler http://budurl.com/NetworkManagement
News Facts The survey was designed to assess how IT organizations manage application performance across corporate networks, based on the premise that the modern-day network management function should focus on performance before fault, starting with the end-user experience with a company’s key applications. The survey results show that while IT organizations have begun to focus on application performance, more needs to be done to effectively manage performance across increasingly complex and distributed networks:
The State of Network Management survey reveals progress in managing the network for application performance but improvements needed 93% surveyed have identified business-critical applications that depend on the network Only 41% said the company’s business managers were significantly involved
• 93 percent of respondents indicated their organization had either formally or informally identified a set of applications that are considered critical to the business. However, less than half of those surveyed (41%) indicated that the company’s business managers were significantly involved in identifying the critical applications.
in identifying the critical applications 75% said application knowledge has led to at least a moderate change in the way they design, manage and troubleshoot the network infrastructure
• 75 percent of respondents said identifying the company’s critical applications has led to at least a moderate change in the way they design, manage and troubleshoot the network infrastructure, while 25 percent cited only a slight change or no significant change. The most common change cited was implementation or enhancement of quality of service (QoS) policies.
50% measure MTTR for a network or application outage, but only 30% measure MTTR for degraded application performance
Resource Links
NetQoS Performance First Whitepaper The State of Network Management Report The Mandate for a New Age MOM NetQoS Performance-First Insights Series
• 80 percent of respondents reported that their IT organization has mapped the supporting network infrastructure components upon which key applications depend. These organizations are far more likely to focus their monitoring efforts either exclusively or primarily on these critical components than the non-critical ones.
• 50 percent of respondents indicated that they measure and report on the mean time to repair (MTTR) for a network or application outage. However, only 30 percent confirmed they actually measure and report on the MTTR for degraded application performance, revealing a continuing legacy of fault and availability management over performance management.
The 2009 Handbook of Application Delivery
Tags
NetQoS, Network Management Software, Network Performance,
“Today, end users are more likely to notice application degradation before the IT organization, but this research shows that IT professionals are focusing more on applications as a core part of their network performance management approach,” said Dr. Jim Metzler, vice president of Ashton, Metzler & Associates. “However, to move to a true performance-based approach, organizations must ensure they are supporting relevant business goals, tracking the right metrics, and implementing tools and processes to quickly respond to end-user issues, ideally before they are impacted.”
Network Latency, Network Troubleshooting, Network Management, Network Monitoring Software, Application Performance, Application Delivery, Application Response Times
The State of Management report is a follow up to an article by Dr. Metzler entitled “The Mandate for a New Age MOM” and published as part of the NetQoS monthly series Performance-First Insights. This article identified a number of specific goals IT organizations must meet to effectively manage the network for application performance, including the need to:
• Discover all applications that are on the network and identify the handful of them
that are the most critical to the running of the business.
• Baseline the performance and usage of the company’s primary IT resources. Those resources are the most important business applications and the components of the IT infrastructure that support those applications.
• Implement tools and processes that allow the IT organization to monitor the key performance metrics (e.g., response time, utilization) of the company’s primary IT resources.
• Implement the tools and processes that allow the IT organization to quickly respond to a situation once it has impacted the end user.
Upcoming editions of Performance-First Insights will analyze the results further, focusing on:
• Internal SLAs for networks and applications • Proactive network management strategies and processes • Network and application troubleshooting and tools
Short URL: http://pitch.pe/19424 About NetQoS, Inc. NetQoS provides network performance management software and services that improve application delivery across the world’s most complex networks. More than 1,000 service providers, government agencies, and large enterprises – including half of the Fortune 100 – use the NetQoS Performance Center to monitor application service levels, troubleshoot problems quickly, and plan for change. Representative NetQoS customers include Chevron, Lockheed Martin, Reuters Group plc, American Express, Siemens, Boeing, Deutsche Telekom, NASA, and Barclays Global Investors. Headquartered in Austin, Texas, NetQoS has R&D centers in Austin and Raleigh, N.C., and regional sales offices in London and Singapore. For more information, visit www.netqos.com or call... More Info Contacting NetQoS, Inc. NetQoS, Inc. 5001 Plaza on the Lake Austin, TX 78746 877-835-9575 Website: http://www.netqos.com Press Contact Chandra Hosek Office: 512-334-3713 Cell: 512-228-0314 Email: chandra.hosek@netqos.com Interview Request Chandra Hosek Office: 512-334-3713 Cell: 512-228-0314 Email: chandra.hosek@netqos.com
© Copyright 2009 PitchEngine, Inc.