Mercedes-Benz Mechanical Breakdown Insurance

					Mercedes-Benz Mechanical Breakdown Insurance
Owner’s Handbook
                                       Mercedes-Benz
This booklet contains two separate documents.
The ‘Demands and Needs Statement’ and the ‘About our insurance services’ documents both explain how the
Mercedes-Benz Mechanical Breakdown Insurance policy has been sold to you.
The ‘Policy Wording’ provides the full terms, conditions and exclusions of the warranty and roadside assistance policy for
Mercedes-Benz Mechanical Breakdown Insurance.




                                 Contents
                                 Demands and Needs Statement                              4

                                 About our insurance service                              5                  2.4.2 Our Cancellation Rights
                                                                                                             2.5 Policy Excess
                                 Policy Wording                                           7                  2.6 Servicing Standards
                                                                                                             2.6.1 Servicing Requirements for your
                                 1. Introduction                                          7                  Mercedes-Benz
                                           1.1 Welcome                                                       2.6.2 Servicing Requirements for your non
                                           1.2 Important Contact Details                                     Mercedes-Benz vehicle
                                           1.2.1 Assistance                                                  2.7 Transfer of Ownership
                                           1.2.2 Warranty                                                    2.8 Renewal
                                           1.2.3 Change of Address
                                                                                                             2.8.1 Renewal of your Mercedes-Benz Mechanical
                                                                                                             Breakdown Insurance Annual Policy
                                 2. Important Information                                 9
                                                                                                             2.8.2 Renewal of your Mercedes-Benz Mechanical
                                           2.1 Insurer                                                       Breakdown Insurance Monthly Policy
                                           2.2 How your policy works                                         2.9 Data Protection
                                           2.3 Mileage Limitation                                            2.10 FSCS
                                           2.4 Cancellation Rights                                           2.11 Governing Law
                                           2.4.1 Your Cancellation Rights                                    2.12 Contracts (Rights of Third Parties) Act 1999
                                                                                                             2.13 Making a Complaint




2
3. Definition of Words                                   12            5.3.4 Message Relay Service
4. Mercedes-Benz Mechanical Breakdown Insurance          13            5.4 Mercedes-Benz Service 24hr in the
           4.1 Tier 1                                                  Continental Europe
           4.1.1 What is covered?                                      5.4.1 Local Recovery or Roadside Assistance
           4.1.2 What is not covered?                                  5.4.2 Vehicle Repatriation
           4.1.3 Claim Payments                                        5.4.3 Onward Travel or Hotel Accommodation
           4.1.4 Other entitlements                                    or Temporary Replacement Vehicle
           4.2 Tier 2                                                  5.4.4 Parts Delivery
           4.2.1 What is covered?                                      5.5 Assistance Exclusions
           4.2.2 What is not covered?                                  5.6 Caravans and Trailers
           4.2.3 Claim Payments                                        5.7 Adverse Weather Conditions
           4.2.4 Other entitlements                                    5.8 Release Fees
           4.3 Driveline                                               5.9 Specialist Charges
           4.3.1 What is covered?                                      5.10 Lock Out or Lost Keys
           4.3.2 What is not covered?
           4.3.3 Claim Payments
                                                              6. General Terms and Conditions                        24
           4.4 Tier 1, Tier 2 and Driveline Exclusions
           4.5 How to make a warranty claim                            6.1 Telling us Relevant Facts
                                                                       6.2 Providing Information
          4.5.1 Making a warranty claim when in the UK
                                                                       6.3 Claims – Your Duties
          4.5.2 Making a warranty claim when in the
                                                                       6.4 Claims – Our Duties
          Continental Europe
                                                                       6.5 Looking After Your Vehicle
                                                                       6.7 Fraud
5. Mercedes-Benz Roadside Assistance                     20
          5.1 What to do if you need assistance               7. Transfer of Ownership                               25
          5.2 European Restrictions
                                                              8. Change of Address Form                              26
          5.3 Mercedes-Benz Service 24hr in the UK
          5.3.1 Local or Roadside and Home Assistance
          5.3.2 Onward Travel or Hotel Accommodation
          or Car Hire
          5.3.3 Glass Replacement Service


                                                                                                                          3
                                      Demands and Needs Statement
        Mercedes-Benz Mechanical Breakdown Insurance, administered by Mondial Assistance (UK) Limited, is typically
        suitable for those who wish to insure themselves with respect to warranty and roadside assistance for their
        vehicle for 12 months.


    	   You may already possess alternative insurance(s) for some or all of the features and benefits this type of policy
        provides. It is your responsibility to investigate this.


        Mondial Assistance (UK) Limited has not provided you with any recommendation or advice about whether this
        product fulfils your	specific insurance requirements.




4
                             about our insurance services
                                                                                                                                             PO Box 1183
Mondial Assistance (UK) Limited                                                                                                              Croydon
                                                                                                                                             CR9 1HR



 1. The Financial Services Authority (FSA)
 The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are
 right for you.

 2. Whose products do we offer?
  We offer products from a range of insurers.

    W
  	 e only offer products from a limited number of insurers for motor warranty and roadside assistance. Ask us for a list of insurers we offer insurance from.

  We only offer products from a single insurer.


 3. Which service will we provide you with?
  We will advise and make a recommendation for you after we have assessed your needs for motor warranty and roadside assistance insurance


  You will not receive advice or a recommendation from us for motor warranty and roadside assistance. We may ask some questions to narrow down the
    selection of products that we	will provide details on. You will then need to make your own choice about how to proceed.


 4. What will you have to pay us for this service?
  A fee.
  No fee.
 You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.


                                                                                                                                                                       5
    5. Who regulates us?
    Mondial Assistance (UK) Limited, trading as Mercedes-Benz	Warranty	Services, 102 George Street, Croydon, CR9 1AJ is authorised and regulated by the Financial
    Services Authority. Our FSA Register number is 311909. Our permitted business is arranging Motor Warranty and Roadside Assistance insurance.
    Mondial Assistance (UK) Limited also has permission to conduct the following business with regards to non-investment insurance contracts:
    •      Arranging
    •      Assisting in the administration and performance of a contact of insurance
    •      Dealing as agent
    •      Making arrangements with a view to transactions
    You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.UK/register/ or by contacting the FSA on 0845 606 1234.

    6. What to do if you have a complaint

If	you wish to register a complaint, please contact us:


… in writing         Write to The Quality Standards Manager, Mercedes-Benz	Warranty	Services, Mondial House, 102 George Street, Croydon CR9 1AJ.
… by phone           Telephone 020 8603 9853


If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.


    7. Are we covered by the Financial Services Compensation Scheme (FSCS)?


For your added protection, the insurer is covered by the FSCS. You may be entitled to compensation from the scheme if the insurer cannot meet its obligations.
This depends on the type of business and the circumstances of the claim.


Insurance cover provides protection for 90% of the claim, with no upper limit.


Further information about the compensation scheme arrangements is available from the FSCS, telephone number 020 7892 7300, or by visiting their website at
www.fscs.org.UK.



6
                                                         Please keep this policy book and your	confirmation	of	
1. Introduction                                          cover	letter in a safe place.
                                                                                                                    1.2.2 Warranty
                                                                                                                    Should a problem arise, simply contact your nearest
1.1 Welcome                                              1.2 Important Contact Details                              authorised Mercedes-Benz retailer and advise them
Thank you for taking out Mercedes-Benz Mechanical                                                                   that your vehicle is protected by Mercedes-Benz
Breakdown Insurance with us.                             1.2.1 Assistance                                           Mechanical Breakdown Insurance. The Mercedes-
                                                         In the event of requiring assistance following vehicle     Benz retailer will handle any necessary claim on your	
Mercedes-Benz Mechanical Breakdown Insurance has         breakdown/immobilisation, you should contact               behalf.
been designed to help protect you against the costs      Mercedes-Benz	Roadside	Assistance. Please have the         Alternatively, please call Mercedes-Benz Insurance
incurred in the event of a electrical	or	mechanical	     following information to hand when calling:                Claims on 0845 641 9794.
failure	of a covered component or breakdown/
immobilisation of the insured	vehicle occurring          • Location of vehicle                                      1.2.3 Change of Address
within the area	of	cover.                                • Registration number of your vehicle                      If you need to update your contact details please
                                                         • A contact telephone number                               call Mercedes-Benz Insurance Administration on
Your	confirmation	of	cover	letter shows the sections     • Description of problem                                   0845 641 9778. Alternatively, please complete the
of the policy that are applicable, the	insured	vehicle                                                              Change of Address form on page 26 or email us at
covered and any special terms or conditions that may     When in the UK call 0800 587 9817                          MercedesBenzApprovedUsed@mondial-assistance.
apply.                                                   When in Continental	Europe call +44 208 603 9939.          co.uk


It is very important that you read the whole of the      All calls to Mercedes-Benz	Service	24h may be
applicable sections of this policy together with the     recorded. This will assist us in confirming details of a
confirmation	of	cover	letter. If you do not understand   call that may be incomplete or unclear.
anything please ask for further information.


All the details of how to make a claim together with
conditions of the policy are set out in the following
pages.




                                                                                                                                                                             7
1.3 Summary of Cover


    Your	confirmation	of	cover	letter details the policy sections that are applicable. You should read the rest of this policy for the full terms and conditions.


    Section of Cover                               Claim	limit                                               Excess



    Tier 1                                         Purchase price of the insured	vehicle	inclusive of        Either £0, £100 or £250 as specified on the
                                                   VAT                                                       confirmation	of	cover	letter


    Tier 2                                         Purchase price of the insured	vehicle	inclusive of        Either £0, £100 or £250 as specified on the
                                                   VAT                                                       confirmation	of	cover	letter


    Driveline                                      £5,000 per claim inclusive of VAT. The total number       Either £0, £100 or £250 as specified on the
                                                   of claims paid cannot exceed £5,000.                      confirmation	of	cover	letter


    Roadside Assistance                            Market price of the insured	vehicle for repatriation      None
    (applicable to Tier 1 and Tier 2 only)




8
                                                                                                                     to recover all costs that you have used for the service
2. Important Information                                  Certain words have a special meaning as shown under
                                                                                                                     provided, if you still decide to cancel within the 14-day
                                                          the section ‘Definition of Words’. These words have
                                                                                                                     period.
2.1 Insurer                                               been highlighted by the use of bold print throughout
Your	Mercedes-Benz Mechanical Breakdown                   the policy document.                                       Please note that your cancellation rights are no longer
Insurance is underwritten by Mondial Assistance                                                                      valid after this initial 14 day period.
Europe NV (during 2011 the insurer will change to         2.3 Mileage Limitation
AGA International SA) and is administered in the          The Mercedes-Benz Mechanical Breakdown Insurance           2.4.2 Our Cancellation Rights
United Kingdom by Mondial Assistance (UK) Limited.        has a mileage limitation of 100,000 miles at the start     If you have a monthly policy we reserve the right to
Mondial Assistance Europe NV customers will have          date for Tier1, Tier2 and Driveline cover. The policy on   cancel your cover at any time by giving you 30 days
their insurance policies automatically transferred to     your confirmation	of	cover	letter remains in force         notice in writing to the last address you provided us
the new insurer AGA International SA and all terms        for unlimited mileage whilst on cover.                     with.
and conditions of the policy will remain unchanged.
                                                          2.4 Cancellation Rights                                    2.5 Policy Excess
2.2 How your policy works                                                                                            Under the Mercedes-Benz Mechanical Breakdown
Your policy and confirmation	of	cover	letter is a         2.4.1 Your Cancellation Rights                             Insurance section of your policy in the event you have
contract between you and us. We will pay for any          If this cover does not meet your requirements or           opted for an excess you will have to settle this directly
claim you make which is covered by the policy and         should you for any reason decide to cancel your            with your authorised repairer. This means that you
level of cover chosen that occurs during the period	of	   Mechanical Breakdown Insurance you can do so               will be responsible for paying the first part of any
insurance.                                                within 14 days of the receipt of original documents.       claim on the insured	vehicle, for each claim incident.
                                                          Please note that the refund will be provided by the        The amount you have to pay is the excess and this is
Unless specifically mentioned, the benefits and           selling agent. You can write to Mercedes-Benz	             shown on the confirmation	of	cover	letter.
exclusions within each section, apply to the insured	     Warranty	Services, PO Box 1183, Croydon, CR9 1HR
vehicle. Your policy does not cover all possible events   or Telephone 0845 641 9778 or contact the selling          2.6 Servicing Standards
and expenses.                                             agent.
                                                                                                                     2.6.1 Servicing Requirements for your Mercedes-Benz
                                                          If during this 14 day period you have asked us to          The continued validity of your insurance is dependent
                                                          perform or provide the services given under this policy    upon you having the insured	vehicle serviced by an
                                                          then Mercedes-Benz	Warranty	Services is entitled           authorised Mercedes-Benz repairer in accordance with


                                                                                                                                                                                 9
the manufacturer’s specifications.                                                                                     Mercedes-Benz	Warranty	Services.
                                                          Please ensure that the servicing dealer completes the
We will allow a maximum of 1,000 miles or one             service record for the insured	vehicle and that you          N.B. The Mercedes-Benz Mechanical Breakdown
calendar month (whichever occurs first) in excess of      keep all service receipts as proof of servicing.             Insurance is not transferable to any other vehicle other
the recommended service intervals.                        IMPORTANT: If you fail to have the insured	                  than that shown on the confirmation	of	cover	letter.
Please ensure that the servicing Mercedes-Benz            vehicle serviced correctly in accordance with the
repairer completes the service record for the insured	    manufacturer’s specifications during the period	of	          2.8 Renewal
vehicle and that you keep all service receipts as proof   insurance, or you are unable to produce proof of such
of servicing.                                             servicing if we request it, then this will invalidate this   2.8.1 Renewal of your Mercedes-Benz Mechanical
                                                          insurance or we will not pay all or any part of a claim      Breakdown Insurance Annual Policy
IMPORTANT: If you fail to have the insured	               you make.                                                    If you have an annual policy we will send you a
vehicle serviced correctly in accordance with the                                                                      renewal notice prior to the expiry of the period	of	
manufacturer’s specifications during the period	of	       2.7 Transfer of Ownership                                    insurance as shown on your confirmation	of	cover	
insurance, or you are unable to produce proof of such     If your car is sold directly to a private individual, the    letter.
servicing if we request it, then this will invalidate     remaining cover may be transferred to the new owner
your insurance or we will not pay all or any part of      providing that the registration fee of £20 is paid.          We may vary the terms of your cover and the premium
a claim you make under the warranty section of this       Cover will not be transferred until payment has been         rates at the renewal date. We will give you at least 21
insurance.                                                made or whether there is less than one month of the          days written notice before the renewal date should this
                                                          annual policy to run. Please note that the form must         happen.
2.6.2 Servicing Requirements for your non Mercedes-       be signed by the existing policyholder named on the
Benz vehicle                                              confirmation	of	cover	letter.                                At renewal you must tell us about any relevant facts
The continued validity of this insurance is dependent                                                                  relating to your insured	vehicle. These relevant facts
upon you having the insured	vehicle serviced              As soon as possible after the date of sale, please           will include but are not limited to, vehicle mileage and
by an authorised dealer in accordance with the            complete the form at the back of this document, attach       vehicle service history. Failure to do so will invalidate
manufacturer’s specifications.                            a cheque for the transfer fee of £20 and send it to:         your Mercedes-Benz Mechanical Breakdown
                                                          Mercedes-Benz	Warranty	Services, PO Box 183,                 Insurance.
We will allow a maximum of 1,000 miles or one             Croydon CR9 1HR
calendar month (whichever occurs first) in excess of
the recommended service intervals.                        Please make cheques or postal orders payable to


10
                                                       do not want to receive marketing information please
2.8.2 Renewal of your Mercedes-Benz Mechanical                                                                  2.12 Contracts (Rights of Third Parties) Act 1999
                                                       wite to Mercedes-Benz	Warranty	Services, PO Box
Breakdown Insurance Monthly Policy                                                                              We, the insurer and you do not intend any term of
                                                       1183, Croydon CR9 1HR. You have the right to access
Unless your policy has been cancelled by us or you                                                              this contract to be enforceable by any third party
                                                       your personal records should you wish to do so.
or has lapsed for any reason, each time you make                                                                pursuant to the Contract (Rights of Third Parties) Act
a monthly payment when due your monthly policy                                                                  1999.
will renew for a period of one month from when the     2.10 Financial Services Compensation Scheme
payment is received by us.                             (FSCS)                                                   2.13 Making a Complaint
                                                       For your added protection, the insurer is covered        We aim to provide you with first class insurance cover
2.9 Data Protection                                    by the FSCS. You may be entitled to compensation         and service. However, there may be times when you
Information about your policy may be shared between    from the scheme if the insurer cannot meet its           feel we have not done so. If this is the case, please
us, Mercedes-Benz UK Limited, and the insurer for      obligations. This depends on the type of insurance       tell us about it so that we can do our best to solve the
underwriting and administration purposes.              and the circumstances of your claim. Insurance cover     problem. If you make a complaint your legal rights
                                                       provides protection for 90% of the claim, with no        will not be affected.
You should understand that the information you         upper limit.
provide will be used by us, our representatives,                                                                In the first instance, please contact: The Quality
the insurer, other insurers and industry governing     Further information about the FSCS arrangements is       Standards Manager, Mercedes-Benz	Warranty	
bodies and regulators to process your insurance,       available by contacting them on 020 7892 7300, or by     Services, PO Box 1183, Croydon CR9 1HR.
handle claims and prevent fraud. This may involve      visiting their website at www.fscs.org. uk
transferring information to other countries (some of                                                            Please supply us with your name, address, policy
which may have limited or no data protection laws).    2.11 Governing Law                                       number/vehicle registration and claim number
We have taken steps to ensure your information is      Unless you and we agree otherwise, English law will      where applicable and enclose copies of relevant
held securely.                                         apply and all communications and documentation in        correspondence as this will help us to deal with your
                                                       relation to this insurance will be in English. In the    complaint in the shortest possible time.
Your information may be used by members of             event of a dispute hereunder, the English courts shall
the Mondial Assistance Group and shared with           have exclusive jurisdiction                              If you are not satisfied with our final response you
Mercedes-Benz UK Limited companies for marketing,                                                               can refer the matter to the Financial Ombudsman
research and to inform you from time to time about                                                              Service.
special promotions, new products or services. If you


                                                                                                                                                                           11
                                                         Herzegovina, Croatia, Cyprus (Greek Territory
3. Definition of Words                                   only), Czech Republic, Denmark, Estonia, Finland,
                                                                                                                Insurer	
                                                                                                                Mondial Assistance Europe NV (during 2011 the
                                                         France, Germany, Gibraltar, Greece, Hungary,
When the following words and phrases appear in                                                                  insurer will be AGA International SA). All Mondial
                                                         Iceland, Ireland, Italy, Latvia, Liechtenstein,
this policy document or confirmation	of	cover	                                                                  Assistance Europe NV customers will have their
                                                         Lithuania, Luxembourg, Macedonia, Malta, Monaco,       insurance policies automatically transferred to
letter, they have the specific meanings given below.
These words are highlighted by the use of bold           Netherlands, Norway, Poland, Portugal, Romania,        the new insurer AGA International SA and all
print.                                                   Russia*, San Marino, Serbia, Slovakia, Slovenia,       terms and conditions of the policy will remain
                                                         Spain (including Balearic Islands but excluding        unchanged.
             	
Area	of	cover	
                                                         Canary Islands), Sweden, Switzerland, Turkey.
Means UK and Continental	Europe                                                                                 Maximum	claim	limit/claim	limit
                                                         *Cover in Russia is limited to a 31-mile radius from   For Tier 1 and Tier 2 this means up to the price you
            	
Beneficiary,	beneficiaries	                              the external ring of the following cities:             paid for the insured	vehicle. Driveline means up
Means you or any other driver of the insured	            St Petersburg, Moscow, Rostov On Don, Togliatti        to a maximum of £5000. All levels of cover include
vehicle using the insured	vehicle with                   and Perm.                                              VAT per claim
your permission and any passenger of the
insured	vehicle at the moment a breakdown/               Electrical	or	mechanical	failure                       Mercedes-Benz	Warranty	Services,		
immobilisation occurs.                                                                                          Mercedes-Benz	Service	24h,	we,	our,	us
                                                         Means the sudden and unexpected failure of a
                                                         component which is covered by the warranty             Means Mondial Assistance (UK) Limited which
Breakdown/immobilisation	
                                                         section of this insurance and which needs              administers the insurance on behalf of the	insurer.
Means electrical or mechanical breakdown, road           immediate repair or replacement. Wear and tear
traffic accident, vehicle fire or theft, loss of keys,   or normal deterioration is not covered under the
                                                                                                                Period	of	insurance	
punctures or running out of fuel, causing the            definition of electrical	or	mechanical	failure.
                                                                                                                Means the period shown on your confirmation	of	
insured	vehicle to be immobilised.                                                                              cover	letter.
Confirmation	of	cover	letter                             Insured	vehicle
Means the letter which was sent to you with this         Means the	insured	vehicle shown on the                 Private	individual
policy document.                                         confirmation	of	cover	letter, for which the            Means a person who is using the	insured	vehicle
                                                         appropriate insurance premium has been paid.           for their own personal use and who is not a motor
Continental	Europe                                                                                              trader, garage, business or individual dealing in the
                                                                                                                buying and selling or repair of motor vehicles.
Andorra, Austria, Belgium, Bulgaria, Bosnia and


12
UK	                                                      Includes consequential damage (as detailed on page          Casings
Means England, Scotland, Wales, Northern Ireland,        18) of covered parts, clutches, exhausts and main           If any of the covered parts fail and cause damage to the
the Channel Islands and the Isle of Man.                 vehicle batteries.                                          casings, the casings will also be covered.


You,	your                                                Also included are:                                          Working materials
Means the private	individual named on the                Oil seals as listed below                                   Oils, oil filter and anti-freeze are covered only if it is
confirmation	of	cover	letter, or as replaced by          Crankshaft front seal, camshaft oil seal, auxiliary         essential to replace them because of the failure of a
any new owner correctly declared to us using the         shaft oil seal, gearbox rear seal, drive shaft(s) seals,    part, which is covered under this warranty.
Transfer of Ownership Form in this document and          differential pinion seal and any oil seal or gasket
accepted by us
                                                         where removal of the engine, gearbox or differential/       Alarm Systems
                                                         drive unit is essential in order to effect repair.          Factory-fitted alarms, or dealer-fitted, where the
                                                                                                                     fitment of that item was part of the standard
4. Mercedes-Benz Mechanical                              In-car entertainment                                        specification of the vehicle at the time of first
Breakdown Insurance                                      Factory-fitted radio cassette player or CD player, or       registration.
                                                         dealer fitted, where the fitment of that item was part of
4.1 Tier 1                                               the standard specification of the covered vehicle at the    4.1.2 What is not covered?
• Under 100,000 miles at the date of purchase.           time of first registration. Includes the COMAND and         Claims for mechanical	breakdown of covered parts
                                                         telephone system and satellite navigation.                  due to wear and tear will be declined if the mileage
4.1.1 What is covered?                                                                                               exceeds 100,000 miles.
This warranty covers all factory-fitted mechanical and   Catalytic convertors
electrical parts (including labour to fit them) of the   Catalytic convertors are covered for mechanical	            Bodywork, body seals (including boot, sunroof,
covered vehicle against mechanical	breakdown or          failures. This does not include the cleaning of fuel        roof, doors etc.), fixings and fastenings, nuts/
wear and tear (unless specifically excluded).            lines, filters, carburettors, pumps and the replacement     bolts/brackets/studs/clips and springs (other than
Mechanical	breakdown is the failure of a component,      of catalytic convertors damaged from the use of             suspension springs), glass (unless replacement is
causing a sudden stoppage of its function.               contaminated or incorrect fuel or accidental damage.        required due to failure of electronic circuitry), interior/
Wear and tear is the gradual deterioration caused by                                                                 exterior trim, paint, lamp units and wheels.
the effects of age and/or mileage.                                                                                   Any failure attributable to the effects of overheating is
                                                                                                                     not regarded as a mechanical	failure under the terms
                                                                                                                     of this insurance.
                                                                                                                                                                                  13
Normal service replacement items and other             • Sunroof cables, convertible roof material and straps      b) You will have to pay for fuel and insurance for the
components subject to routine maintenance or           • Tyres                                                     replacement vehicle.
periodic repair or replacement that are excluded are   • Wheels
as follows:                                            • Wiper blades                                              When abroad
• Air cleaners                                         • All hinges                                                The warranty is valid for up to 60 days per annum
• Auxiliary belts                                                                                                  (pro rata) when in the Republic of Ireland and Europe.
• Bonnet, boot and fuel flap release cables            4.1.3 Claim Payments                                        Mercedes-Benz	Warranty	Services will not pay more
• Brake friction material and discs/drums              We will pay any number of claims inclusive of VAT up        than the equivalent UK cost for parts and labour.
• Brake pipes and brake hoses                          to the maximum	claim	limit. We will not pay more
• Clutch facings                                       than the manufacturer’s list price for parts and official   Overnight accommodation
• Core plugs                                           labour times/costs which are necessary to repair or         Mercedes-Benz	Warranty	Services will pay
• Diesel glow plugs                                    replace covered components.                                 up to £100 (including VAT) towards overnight
• Distributor caps                                                                                                 accommodation if the vehicle breaks down and you
• Drive shaft and steering rack gaiters                4.1.4 Other Entitlements                                    are unable to return home. You will need to send
• Electrical connection blocks, terminals and fuses                                                                Mercedes-Benz	Warranty	Services a receipt. You
• Engine, gearbox, axle and drive line mountings       Vehicle replacement                                         cannot claim for the cost of meals and drinks. NB
• Fuel filters                                         Mercedes-Benz	Warranty	Services will pay up to              These benefits will not be provided if the failure is not
• Handbrake cables                                     £50 a day (including VAT), for up to a maximum of           covered by this warranty. Payments will be limited to
• Hoses, hose clips and connectors                     7 days in a 12 month period, towards the cost of a          those levels outlined.
• HT leads                                             replacement vehicle. You can only have a replacement
• Light bulbs                                          vehicle if your vehicle is being repaired under this        4.2 Tier 2
• Oil filters and gaskets                              warranty and prior authority has been given by              • Under 100,000 miles at date of purchase
• PAS high pressure hose/pipes                         Mercedes-Benz	Warranty	Services.
• Pollen/Odour filters                                                                                             4.2.1 What is covered?
• Reprogramming/software updates, unless required      Exclusions:                                                 This warranty covers the following listed factory-fitted
  as part of a replacement part repair.                a) The first 24 hours of any rental period is not           components (including labour to fit them). Claims
• Rotor arms                                           covered.                                                    for mechanical	breakdown of covered parts due to
• Spark plugs                                                                                                      wear and tear will be declined if the mileage exceeds


 14
100,000 miles. Also includes consequential damage
                                                           Working materials                                            Steering (including power assisted steering)
of covered parts, clutches, exhausts and main vehicle
                                                           Oils, oil filter and anti-freeze are covered only if it is   Steering rack and pinion (not gaiters), steering
batteries.
                                                           essential to replace them because of the failure of a        box, power steering rack and pump, power steering
Engine                                                     part, which is covered under this warranty.                  reservoir and idler box.
The rocker assembly, including hydraulic followers,
inlet and exhaust valves (not burnt valves), springs       Four-wheel drive                                             Turbo/Super charger (factory-fitted)
and guides, cylinder head (not cracks and de-coking),      All four-wheel drive mechanical and electrical               The Turbo/Super charger unit is covered.
cylinder head gasket (except skim), push rods,             components are covered (excluding wheels and tyres).
camshaft and followers, timing gears and chains                                                                         Front and rear suspension
(excluding tensioner), oil pump, pistons and rings,        Fuel system (diesel and petrol)                              Hydrolastic displacers and hydropneumatic units
cylinder bores, con rods, gudgeon pins and bearings,       Carburettors, automatic choke, lift pump, mechanical         coil springs, upper and lower wishbones and ball and
crankshaft and bearings, inlet manifold, flywheel and      or electrical fuel pumps and tank sender unit.               swivel joints and shock absorbers.
ring gear. Timing belts are covered provided that the
last due change of belt has taken place as specified by    Fuel injection system                                        Brakes
the manufacturer’s schedule (proof required).              Throttle body, airflow meter, idle control valve, cold       Brake master cylinder, wheel cylinders, restrictor
                                                           start valve, warm up regulator, overrun cut off valve,       valve, brake callipers and servo.
Manual gearbox                                             throttle potentiometer, fuel accumulator, pressure
Internal gears, synchromesh hubs, selectors, shafts,       regulator, map sensor (except injectors and heater           Exhaust System
bearings and bushes and transfer gears.                    plugs).                                                      To include catalytic convertor but excluding brackets,
                                                                                                                        and clamps.
Automatic gearbox                                          Air conditioning (factory-fitted)
Internal shafts, gears, clutches, brake bands, valve       The air conditioning compressor unit is covered.             Anti locking brake system (ABS) (factory-fitted)
block, governor, oil pump, bearings and bushes, servo,                                                                  The ABS modulator and sensors will be covered.
drive plate and transfer gears.                            Batteries (excludes key fob batteries)
                                                                                                                        Electrical system
Rear-wheel drive                                           Engine cooling system                                        Starter motor and solenoid, including pre-
Half shafts, rear-wheel external drive shafts, including   Radiator, oil cooler, heater matrix, water pump, viscous     engagement mechanism and bendix drive, alternator/
constant velocity joints, universal joints and couplings   fan coupling, thermostat and thermostat housing.             diode pack, window and sun roof motors, electric
(not gaiters).                                                                                                          window switches, sun/convertible roof switch,
                                                                                                                                                                             15
centralised locking, heater fan motor, indicator
                                                         Front-wheel drive                                           Exclusions:
flasher relay, distributor, front and rear windscreen
                                                         Drive shafts, including constant velocity joints,           a) The first 24 hours of any rental period is not
wiper and washer motors, electronic ignition
                                                         universal joints and couplings (not gaiters).               covered.
amplifier, thermostatically-controlled radiator fan
                                                                                                                     b) You will have to pay for fuel and insurance for the
motor, engine management ECU’s, horn and multi-
                                                         4.2.2 What is not covered?                                  replacement vehicle.
function stalk switch.
                                                         Any item not listed is not covered. Claims for
Wheel bearings                                           mechanical or electrical failure of covered parts due to    When Driving
Front and rear wheel bearings.                           wear and tear will be declined if the mileage exceeds       The warranty is valid for up to 60 days per annum
                                                         100,000 miles.                                              (pro rata) when in the Republic of Ireland and Europe.
Propshaft                                                                                                            Mercedes-Benz	Warranty	Services will not pay more
Universal joints and couplings.                          4.2.3 Claim Payments                                        than the equivalent UK cost for parts and labour.
                                                         We will pay any number of claims inclusive of VAT up
Torque converter                                         to the maximum	claim	limit. We will not pay more            Overnight accommodation
Failure of any internal mechanical parts.                than the manufacturer’s list price for parts and official   Mercedes-Benz	Warranty	Services will pay
                                                         labour times/costs which are necessary to repair or         up to £100 (including VAT) towards overnight
Continuously variable transmission CTX                   replace covered components.                                 accommodation if the vehicle breaks down and you
Internal clutches, planetary gears, reduction gears,                                                                 are unable to return home. You will need to send
shafts, variable pulleys, thrust link drives, internal   4.2.4 Other Entitlements                                    Mercedes-Benz	Warranty	Services a receipt. You
seals, bushes and bearings                               Vehicle replacement                                         cannot claim for the cost of meals and drinks. NB
                                                         Mercedes-Benz	Warranty	Services will pay up to              These benefits will not be provided if the failure is not
Differential                                             £50 a day (including VAT), for up to a maximum of           covered by this warranty. Payments will be limited to
Internal crown wheel and pinion, gears, shafts,          7 days in a 12 month period, towards the cost of a          those levels outlined
bearings and bushes, thrust washers and spacers.         replacement vehicle. You can only have a replacement
                                                         vehicle if your vehicle is being repaired under this        4.3 Driveline
Clutch                                                   warranty and prior authority has been given by              • The maximum claims liability covered by the
Centre plate, pressure plate, release bearing, oil       Mercedes-Benz	Warranty	Services.                            Driveline Cover is £5000, inclusive of VAT.
contamination (centre plate only) and master and slave
cylinders.


 16
4.3.1 What is covered?                                    Turbocharger/ Supercharger                                 Casings
Driveline covers the following factory fitted             Factory fitted turbocharger or supercharger, intercooler   Casings are covered only when damaged by the failure
components:                                               and wastegate.                                             of an insured component.


Engine                                                    Gearbox                                                    Sundries
All internally lubricated components, including but not   All internally lubricated components, including but not    Working materials e.g. oils, filters, antifreeze are
limited to the following:                                 limited to the following:                                  claimable as a direct result of a valid
Cylinder head, cylinder head gasket, valves (excluding                                                               claim providing the vehicle is not within 1,000 miles
decarbonisation, burnt or pitted valves and valve         Gears, shafts, synchroniser hubs and baulk rings,          of its next scheduled service.
seats), valve springs, valve guides, camshaft and         selector shafts and selector forks, internal bearings
bearings, camshaft followers, hydraulic lifters, timing   and bushes, oil pump, valve and valve block, clutches      Miscellaneous
gears, timing chains, piston and piston rings, cylinder   and brake bands, governor, torque converter,               The rectification of oil leaks is not covered and the cost
liners and liner seals, cylinder block, connecting rods   modulator valve, gearbox sensors. (Excluding external      of seals and gaskets will only be accepted where they
and small end bearings, gudgeon pins, crankshaft and      linkages)                                                  are required as a direct consequence of a valid claim
crankshaft bearings, oil pump and oil pump drive,                                                                    under the insurance.
distributor driveshaft, flywheel, starter motor ring      Final drive
gear, engine management sensors.                          All internally lubricated components, including but not    4.3.2 What is not covered?
                                                          limited to the following:                                  Any components specifically not listed are not covered.
Timing belts
Timing belts and tensioners are covered providing         Crown wheel and pinion, differential gears and             4.3.3 Claim Payments
that the last due change has taken place as specified     bearings, 4X4 transfer box, halfshaft, halfshaft           We will pay any number of claims up to a total
by the manufacturer’s schedule (proof required).          bearings, driveshafts, bearings and constant velocity      maximum value of £5000 inclusive of VAT. We will not
Damage subsequently caused if timing belt has not         joints, propeller shaft universal joints and centre        pay more than the manufacturer’s list price for parts
been changed as specified by the manufacturer is          bearing, wheel bearings, final drive sensors.(Excluding    and official labour times/costs which are necessary to
specifically excluded.                                    rubber boots and gaiters).                                 repair or replace covered components.




                                                                                                                                                                            17
                                                                                                                       the insured	vehicle’s manufacturer, manufacturing
4.4 Tier 1, Tier 2 and Driveline Exclusions                 6. Vehicles modified in any way from the original
                                                                                                                       defect or inherent design faults.
This insurance does not cover any injury, failure, loss       manufacturer’s specification including Brabus
or damage caused by, arising from or in connection            vehicles registered prior to April 1st 2006 or where   12. Electrical	or	mechanical	failure which happens
with the following:                                           the modification is not factory approved.                 outside the area	of	cover.


1. Corrosion, frost, salt, hail, windstorms, lightning,     7. Any loss where the speedometer has been tampered      13. Cleaning, polishing, operations performed under
  airborne fallout, (e.g. chemicals, tree sap, bird           with, altered, disconnected or where the mileage of       normal maintenance, adjustments, modifications,
  droppings, etc), water ingress or flooding.                 the insured	vehicle cannot be verified; or where          alteration, tampering, disconnection, improper
                                                              you or anyone else acting on your behalf acts in a        adjustments or repairs.
2. Any defect which is likely to have existed before the      way that prevents us from exercising our right to
  period	of	insurance.                                        inspect the insured	vehicle under this insurance.      14. We will pay for damage caused to a covered part if
                                                                                                                        caused by another covered part.
3. Wear and tear, normal deterioration, routine             8. Damage or failure is caused by an excluded
  servicing, maintenance, reprogramming or loading            component.                                             15. We will not pay for any damage to parts not
  of software.                                                                                                          covered by this warranty even if the damage is
                                                            9. The vehicle has been used for competitions of any        caused by a covered part.
4. Faulty repairs, incorrect servicing or failure to have     kind, racing, pacemaking, rallies, off road use
  the insured	vehicle serviced in accordance with             including track days, for any form of hire or reward   16. We will not pay for any depreciation to your
  the manufacturer’s specification.                           and usage for or by driving schools.                      vehicle, loss of earnings, death or bodily injury,
                                                                                                                        damage to property or any other loss or damage
5. Lack of oil, fuel, lubricants, hydraulic fluids or       10. Losses or damage due in any way to any type of          which is a direct or indirect result of the failure of
  additives; or foreign matter entering the fuel,              accident, misuse or any act or omission which            a covered item.
  cooling, air conditioning or lubrication systems;            is wilful, unlawful or negligent (such as but
  or use of oil, fuel, lubricants, hydraulic fluids or         not limited to consequential damage caused by         17. As your policy is intended to cover the repair and/
  additives which the manufacturer of the insured	             continuing to drive the insured	vehicle when a           or replacement of defective or damaged parts, it
  vehicle does not recommend.                                  fault becomes apparent).                                 does not additionally cover losses that may be
                                                                                                                        caused by that defective or damaged part, unless
                                                            11. Any component which is either subject to recall by      otherwise stated in the policy terms and conditions.


 18
   For example, your policy may cover repairs to
                                                           24. Any damage which has occurred as a result of          We will not pay for any diagnostic costs, other than
   or replacement of a wheel bearing but would not
                                                              accidental damage or impact of whatever nature to      the reasonable costs of diagnosis should a claim for
   cover any loss of earnings that you may suffer
                                                              either the covered vehicle or the persons.             a defective component be valid under this insurance.
   while your vehicle is being repaired.
                                                                                                                     If you are VAT registered you remain responsible for
18. You should check whether you have any other            25. This insurance will not cover any loss, damage        settling the VAT content of any claim separately.
   insurance policies that may cover additional               or failure caused wholly or partially from lack of
   damage or related costs or losses not covered by           maintenance, abuse or neglect or as a result of        Mercedes-Benz	Warranty	Services reserve the right
   this policy.                                               accident. It will not cover pre-existing faults or a   to examine the insured	vehicle and to subject it to
                                                              gradual reduction in operating performance that        expert assessment in order to determine if your claim
19. Ionising radiation or radioactive contamination           is commensurate with the age and mileage of the        is covered and how much we will pay for repairs. If
   from any nuclear fuel or the nuclear waste arising         vehicle.                                               you or anyone acting on your behalf acts in a way
   from burning nuclear fuel.                                                                                        which prevents us from being unable to determine the
                                                           26. Any vehicle which is owned by a business formed       cause of failure by inspecting the insured	vehicle or
20. Radioactive, toxic, explosive or other dangerous          for the purposes of selling or servicing motor         defective components, then we will not pay all or any
   properties of any explosive nuclear equipment or           vehicles.                                              part of your claim.
   nuclear part of that equipment.
                                                           4.5 How to make a warranty claim?                         4.5.2 Making a warranty claim when in Continental
21. Acts of war, invasion, acts of foreign enemies,                                                                  Europe.
   terrorism, hostilities (whether war be declared or      4.5.1 Making a warranty claim when in the UK.             All repairs and costs are the responsibility of the
   not), civil war, rebellion, revolution, insurrection,   Contact your nearest authorised Mercedes-Benz             policyholder while in countries outside the UK. It is
   military or usurped power, riot or civil commotion,     retailer and advise them that your insured	vehicle        your responsibility to authorise any dismantling of
   explosions, fire, radiation and falling objects.        is protected by the Mercedes-Benz Mechanical              the insured	vehicle or any other work required to
                                                           Breakdown Insurance. The Mercedes-Benz retailer will      diagnose any faults with the insured	vehicle and
22. Pressure waves caused by aircraft and other aerial     contact us regarding claims on your behalf.               notify Mercedes-Benz	Warranty	Services prior to
   devices travelling at sonic or supersonic speeds.       It is your responsibility to authorise any dismantling    completion of any warranty repairs. Mercedes-Benz	
                                                           of the insured	vehicle or any other work required to      Warranty	Services reserve the right to arrange an
23. Any costs covered under any other warranty,            diagnose any faults with the insured	vehicle.             independent inspection of the vehicle at no cost to
   guarantee, insurance or cover.                                                                                    you.


                                                                                                                                                                             19
Once the repairs have been completed, you must settle      We will not pay more than the equivalent UK rates          5.1 What to do if you need assistance
the costs with the dealer and retain the invoice. Please   for the manufacturer’s list price for parts and official   If you require help, please do not attempt to make
also keep the replaced components if possible until we     labour times/costs which are necessary to repair or        your own arrangements as reimbursement cannot be
have finished processing your claim as we may need         replace covered components.                                made to you retrospectively.
to see them.                                               If you are VAT registered you remain responsible for
Please contact Mercedes-Benz Warranty Service              settling the VAT content of any claim separately           Please contact Mercedes-Benz	Service	24h with the
within 30 days of any completed repairs and you will                                                                  following details:
be advised if they are covered under this insurance.
On your return to the UK, please send the invoice and      5. Mercedes-Benz Roadside                                  • Location of vehicle
copies of the insured	vehicle’s service records with a     Assistance (applicable to Tier 1                           • Registration number of your vehicle
covering letter to:                                        and Tier 2 only)                                           • A contact telephone number
                                                                                                                      • Description of problem
Mercedes-Benz Warranty Service, PO Box 1183,               Mercedes-Benz Roadside Assistance provides you             When in the UK call 0800 587 9817.
Croydon CR9 1AJ.                                           with the following assistance services and benefits        When in Continental	Europe call +44 208 603 9939.
                                                           for motoring emergencies to aid you in the event of a
For any enquiries please call Mercedes-Benz Warranty       covered breakdown/immobilisation of the insured	           All calls to Mercedes-Benz	Service	24h may be
Service on 0845 641 9794.                                  vehicle in the UK or Continental	Europe as set out in      recorded. This will assist us in confirming details of a
                                                           this section of this document.                             call that may be incomplete or unclear.
Please retain a copy of the repair invoice and the         If your vehicle was registered after 24th October
original service records for your own safekeeping as       1998 it may – subject to certain terms and conditions      5.2 European Autoroute Restrictions
we will be unable to return these to you.                  surrounding its subsequent service history – continue      If assistance is required on a French Autoroute or on
                                                           to benefit from Mercedes-Benz MobiloLife Cover.            certain Autoroutes in Continental	Europe, you must
Your claim will then be processed and reimbursed to        You should refer to your vehicle handbook for details.     use the official SOS boxes at the side of the road to
you in pounds sterling at the rate of exchange for the                                                                arrange initial assistance or recovery. As these roads
relevant currency at the time of the repair, providing     Mercedes-Benz Mechanical Breakdown Insurance               are privatised, neither Mercedes-Benz	Service	24h or
that your claim is valid.                                  for vehicles which do not qualify for MobiloLife           any other assistance organisation is allowed to assist
                                                           receive assistance which is valid for the term of your     you on these roads.
                                                           Mercedes-Benz Mechanical Breakdown Insurance.


    20
Once the insured	vehicle has been recovered from         Standard class rail or plane transport, or equivalent     In the event of immobilisation of the insured	vehicle
the Autoroute, you should telephone Mercedes-            costs of more convenient travel, to enable the            for more than 4 hours, Mercedes-Benz	Service	24h
Benz	Service	24h and we will make any further            beneficiaries to return or continue to any destination    will organise and pay for a temporary replacement
arrangements for you and inform you how to reclaim       of the beneficiaries’ choice within the UK up to a        vehicle, during the time that the vehicle is being
costs incurred for recovery from the Autoroute.          maximum of £350 per beneficiary.                          repaired, for the duration of repair up to a maximum
                                                                                                                   period of 5 days. The temporary replacement vehicle
5.3 Mercedes-Benz Roadside Assistance Benefits in        Or                                                        will only be provided if Mercedes-Benz	Service	24h
the UK                                                                                                             has arranged the recovery of the insured	vehicle to an
                                                         Overnight hotel, bed and breakfast accommodation, up      authorised Mercedes-Benz Official Workshop.
5.3.1 Local Recovery or Roadside and Home                to 2 nights and up to £100 per beneficiary. Overnight
Assistance                                               hotel accommodation only applies if the breakdown/        The driver must be able to satisfy the requirements of
In the event of breakdown/immobilisation,                immobilisation of the insured	vehicle occurs more         the car rental company which include:
Mercedes-Benz	Service	24h will organize and pay          than 30 miles from the home address of any of the         • Possession of a full valid UK or EU driving licence
the costs of taking the insured	vehicle to the nearest   beneficiaries and only when the beneficiaries have          with no more than 9 penalty points
Mercedes-Benz Official Workshop should a roadside        to prolong their stay as a direct result of the covered     - For photo identification licences both parts must
repair prove unsuccessful. If Mercedes-Benz	Service	     breakdown/immobilisation.                                     be produced.
24h are unable to mobilise your insured	vehicle                                                                    • A valid credit or debit card or debit card
following local recovery/roadside or home assistance,    Or                                                          - For security authorisation to cover excess fuel
you will be entitled to the following benefits.                                                                        usage, unauthorised days hire and / or driving
                                                         In the event of immobilisation of the insured	vehicle         offences.
5.3.2. Onward Travel or Hotel Accommodation or Taxi      you may also choose to be transported home by taxi.       • Due to insurance liability Mercedes-Benz	Service	
or Car Hire                                              We can transport all beneficiaries up to a maximum          24h will be unable to provide a rental vehicle to
In the event of breakdown/immobilisation of              of 20 miles.                                                drivers under the age of 21.
the insured	vehicle in the UK causing it to be                                                                     • Please note that it remains the responsibility of the
immobilised for a period of more than 4 hours,           Or                                                          signatory on the rental agreement to ensure that
Mercedes-Benz	Service	24h will organise and pay for                                                                  the rental provider is notified of the cessation of the
the following:                                                                                                       hire within the agreed rental period.



                                                                                                                                                                         21
                                                                                                                    of more than 8 hours, Mercedes-Benz	Service	24h
You must be able to satisfy the requirements of the      5.4.2 Vehicle Repatriation
                                                                                                                    will organise and pay for hotel bed and breakfast
vehicle hire company and you will be responsible for     In the event of breakdown/immobilisation in
                                                                                                                    accommodation as from the first day of such
fuel and other ancillary charges. The replacement        Continental	Europe where the insured	vehicle
                                                                                                                    breakdown/immobilisation, up to a maximum of 5
vehicle will normally be a passenger car and will not    cannot be repaired and where the repairs will take
                                                                                                                    nights and and up to £100 per beneficiary per night.
necessarily be an equivalent to the insured	vehicle.     longer than 5 days, Mercedes-Benz	Service	24h
5.3.3 Vehicle Delivery Service                           will repatriate the insured	vehicle to the nearest         Or
In the event that your vehicle is repaired by a          authorised Mercedes-Benz Official Workshop or to
Mercedes-Benz Official Workshop and your home            your home address in the UK.                               In the event of breakdown/immobilisation, which
address is more than 25 miles from the Official                                                                     causes the insured	vehicle being unable to be
Workshop Mercedes-Benz Roadside Assistance can           5.4.3 Onward Travel or Hotel Accommodation or              repaired on the same day, Mercedes-Benz	Service	
arrange for the vehicle to be delivered back to you.     Temporary Replacement Vehicle                              24h will pay for the cost of a temporary replacement
                                                         In the event of breakdown/immobilisation in                vehicle, during the time that the insured	vehicle
5.4 Mercedes-Benz Roadside Assistance Benefits in        Continental	Europe where the insured	vehicle               remains immobilised, for the duration of repair up to
Continental Europe                                       cannot be repaired within the same day, Mercedes-          a maximum of 5 days. You must be able to satisfy the
                                                         Benz Roadside Assistance will organize and pay for         requirements of the vehicle hire company and you will
5.4.1 Local Recovery or Roadside Assistance              standard class rail transport or scheduled air fares (or   be responsible for fuel and other ancillary charges.
In the event of breakdown/immobilisation in              equivalent costs of more convenient travel), to enable     The replacement vehicle will normally be a passenger
Continental	Europe, Mercedes-Benz	Service	               the beneficiaries to return to their homes in the UK       car and will not necessarily be an equivalent to the
24h will organise and pay for the costs of taking        or continue their journey to their original destination    insured	vehicle.
the insured	vehicle to the nearest and/or most           within Continental	Europe. Where appropriate,
appropriate Mercedes-Benz Official Workshop should       Mercedes-Benz	Service	24h will cover the cost of a         5.4.4 Parts Procurement
Roadside Assistance prove unsuccessful.                  standard class rail or scheduled air ticket for you to     In the event that Mercedes-Benz	Service	24h has
                                                         collect the insured	vehicle, once repairs have been        arranged to take the insured	vehicle to an authorised
If Mercedes-Benz	Service	24h are unable to mobilise      completed.                                                 Mercedes-Benz Official Workshop for repairs and any
your vehicle following local recovery/roadside                                                                      parts essential to the running of the insured	vehicle
assistance in Continental	Europe, you will be entitled   Or                                                         are not available locally, Mercedes-Benz	Service	24h
to the following benefits.                                                                                          will organise and pay for the dispatch of such parts to
                                                         In the event of breakdown/immobilisation causing           the repairing Mercedes-Benz Official Workshop.
                                                         the insured	vehicle to be immobilised for a period
 22
5.5 Assistance Exclusions                                 7. Accident or injury either through voluntary non-         13. Breakdown/immobilisation which happens
             	
Mercedes-Benz	Service	24h will not assist or                observance of the laws of the land in which the               outside the area	of	cover.
reimburse you or the beneficiaries in the event of a        beneficiary is travelling or the practice of activities
call for assistance or claim caused by, arising from or     not authorised by the local authorities.                  14. Faulty repairs, incorrect servicing or failure to have
in connection with the following:                                                                                         the insured	vehicle serviced in accordance with
                                                          8. The cost of replacement parts.                               the manufacturer’s specification.
1. We will not pay for any loss, theft, damage, death,
  bodily injury, cost or expense that is not directly     9. Damage or injury intentionally caused by you or          15. Vehicles modified in any way from the original
  associated with the incident that caused you to           a beneficiary or resulting from participation in a            manufacturer’s specification.
  claim, unless expressly stated in this policy.            criminal act or offence.
                                                                                                                      5.6 Caravan and Trailers
2. Ionising radiation or radioactive contamination        10. The beneficiary/beneficiaries or any other third        If the insured	vehicle is immobilised due to a covered
  from any nuclear fuel or the nuclear waste arising         party organising any of the services detailed in         breakdown/immobilisation when towing a caravan
  from burning nuclear fuel.                                 this policy without first having authorisation from      or trailer, we will arrange for your caravan or trailer
                                                                          	
                                                             Mercedes-Benz	Service	24	and a file number.              to be taken near to the repairing authorised Mercedes-
3. Radioactive, toxic, explosive or other dangerous                                                                   Benz Official Workshop. We will not however be
  properties of any explosive nuclear equipment or        11. Any costs that would have been payable normally         liable for any goods, possessions or livestock being
  nuclear part of that equipment.                            by you or the beneficiaries, such as fuel,               transported.
                                                             congestion or toll charges.
4. War, invasion, acts of foreign enemies, terrorism,                                                                 5.7 Adverse Weather Conditions
  hostilities (whether war be declared or not), civil     12. Charges for specialist recovery or charges incurred     Please be aware that adverse weather conditions
  war, rebellion, revolution, insurrection, military or      by us where the insured	vehicle is not being             such as high winds, snow, ice or floods can make it
  usurped power, riot or civil commotion.                    used on a public highway when the breakdown/             impracticable for us to provide our normal assistance
                                                             immobilisation occurred where the insured	               services. In this event, our immediate priority is to
5. Pressure waves caused by aircraft and other aerial        vehicle was not accessible using our standard            ensure that you and the beneficiaries travelling with
  devices travelling at sonic or supersonic speeds.          recovery equipment.                                      you are taken to a place of safety, meaning that it may
                                                                                                                      be necessary for us to attend to the insured	vehicle
6. Any costs covered under any other warranty,                                                                        later.
  guarantee, insurance or cover.
                                                                                                                                                                              23
5.8 Release Fees                                           6. General Terms and                                    6.4 Claims – Our Duties
Should the insured	vehicle be stolen and                   Conditions                                              We can take over and carry out the defence or
subsequently recovered by the Police, you may be                                                                   settlement of any claim. After we have made a
required by them to pay a release fee before we            These conditions apply to all sections of your          payment, we can pay to take legal action to get back
can remove the insured	vehicle to an authorised            warranty and assistance insurance and you must          any payment we have made under this warranty
Mercedes-Benz Official Workshop or to your home            meet them before we make a payment.                     insurance.
address. Although we can guarantee these costs on
your behalf, the payment of such fees remains your         6.1 Telling us Relevant Facts                           If we want to, we will examine the insured	vehicle
responsibility.                                            You must tell us about anything that may affect         and will test damaged components.
                                                           your cover (including also any changes during the
5.9 Specialist Charges                                     period	of	insurance). If you are not sure whether       6.5 Looking After Your Vehicle
In the event that the recovery of the insured	vehicle      something is relevant, you must tell us anyway.         You must take all reasonable steps to safeguard
requires the use of specialist equipment, any such         You should keep a record of any extra information       the insured	vehicle against breakdown/
costs in addition to our standard recovery services will   you give us. If you do not tell us about something      immobilisation and/or electrical	or	mechanical	
be payable by you.                                         that may be relevant, your insurance cover may be       failure.
                                                           invalidated and we may not cover any related claims.
5.10 Lock Out or Lost Keys                                                                                         6.7 Fraud
In the event that entry to the insured	vehicle is not      6.2 Providing Information                               If you or any beneficiary claiming under this
possible and spare keys are not available, a forced        We will only provide the cover described in this        insurance makes a claim that is false or dishonest in
entry may be required. If this happens, before any         insurance if, as far as you know, the information you   any way, this insurance will not be valid and you will
attempt is made to enter the insured	vehicle, we will      gave at the time of taking out this cover is true and   lose all benefits under it.
ask you to sign a declaration giving your permission       complete.
for this to take place and stating that any resulting
costs will be your responsibility.                         6.3 Claims – Your Duties
                                                           If a claim occurs you must comply with the relevant
                                                           claims procedures described in this document as
                                                           soon as you can.



 24
7. Transfer of Ownership Form

Vehicle details:                                                                     If your car is sold, the remaining cover
                                                                                     may be transferred to the new owner
Registration Number:
                                                                                     providing that the registration fee of £20
Chassis Number (VIN):
                                                                                     is paid (please make your cheque payable
Current Mileage:                                                                     to Mercedes-Benz Roadside Assistance).
Current owner declaration:                                                           Cover will not be transferred until the
                                                                                     payment has been made. Please note that
I (name)
                                                                                     this form must be signed by the existing
wish to transfer the balance of my Mercedes-Benz Mechanical Breakdown Insurance to   policyholder named on the confirmation	
the new, private, owner detailed below.                                              of	cover	letter.
Signature:
                                                                                     Please send the completed form to:
New owner details:
Title: Mr/Mrs/Miss/Ms/other                           Initials:
                                                                                     Mercedes-Benz	Warranty	Services
Surname:                                                                             PO Box 1183

House name/number:                                                                   Croydon
                                                                                     CR9 1HR
Street:

Town:                                                                                IMPORTANT: Check all services have been
County:                                               Post Code:                     carried out when due during the period	
                                                                                     of	insurance - otherwise the insurance
Tel. Mobile:
                                                                                     will not be valid.
Tel. Home:

Email:




                                                                                                                                  25
     8. Change of Address Form

     Vehicle details:                           Please complete the details left and send
                                                to the following address.
     Registration Number:
     Chassis Number (VIN):
                                                Mercedes-Benz Roadside Assistance
     Driver details:                            PO Box 1106
     Title: Mr/Mrs/Miss/Ms/other   Initials:    Croydon
                                                CR9 1AH
     Surname:

     House name/number:                         Alternatively, you can email us at
     Street:                                    MercedesBenzAssistanceSales@mondial-
                                                assistance.co. uk or visit your local
     Town:
                                                Mercedes-Benz retailer.
     County:                       Post Code:

     Tel. Mobile:

     Tel. Home:

     Email:




26
This policy is available in large print and
  Braille. Please phone 0845 641 9778.
    We will be pleased to organise an
           alternative for you.




                                              27
Mercedes-Benz Mechanical Breakdown Insurance is underwritten by Mondial
Assistance Europe NV (during 2011 the insurer will be AGA International SA) and is
administered in the UK by Mondial Assistance (UK) Limited, Registered in England
No. 1710361. Registered Office Mondial House, 102 George Street, Croydon CR9 1AJ.


Mondial Assistance (UK) Limited are authorised and regulated by the Financial
Services Authority (FSA).


Mondial Assistance Europe NV is authorised by De Nederlandsche Bank in the
Netherlands and is regulated by the Financial Services Authority for the conduct of
business in the UK (during 2011 AGA International SA is authorised by Autorité de
Contrôle Prudentiel in France and is regulated by the Financial Services Authority
for the conduct of business in the UK).


Mondial Assistance (UK) Limited acts as an agent for Mondial Assistance Europe
NV and will act as an agent for AGA International SA with respect to the receipt of
customer money, for the purpose of settling claims and handling premium refunds.




                                                                                      3644MER 01_11 FSA

				
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