Internal Reference NELC14.231 F1
Directorate Children and Family Services
Service/Team Community Learning Services
Post Title Learner Services Officer
Reports to Business Co-ordinator/Young Peoples Co-ordinator
1. PURPOSE OF JOB
To be responsible for the recruitment of learners (priorities are young people and
To provide support, induction and initial assessment for learners.
To co-ordinate with employers to identify the training and learning needs within
their organisations and agree potential training solutions, (inclusive of work
placements and apprentice programmes), in order to maximise potential training
and employment opportunities for the CLS client group.
To be responsible for the pastoral needs of learners.
2. MAIN RESPONSIBILITIES
Interviews, recruits, inducts and carries out initial assessment of learners onto
appropriate programmes and work placements.
Maintains accurate records relating to learners’ progress and attendance.
Undertakes learner assessments and reviews in accordance with contractual
Responsibility for the pastoral needs of learners (such as drugs/alcohol abuse,
safeguarding issues, self-harm, sexual health, homelessness, financial health,
physical and mental abuse) monitored through regular review. Providing
information, advice and guidance and liaison with/partnership work with others such
as employers or parents and external agencies.
Understands the value and usefulness of performance information and provides
performance related information to MIS, Co-ordinator and external bodies (as
required). Uses performance related information to inform decisions on the
recruitment and placement of learners.
Liaises with Schools, Colleges, Connexions, Young People’s Service, Humberside
Partnership, Job Centre Plus, Skills Funding Agency, Council, Employers and other
statutory organisations to promote all learning and recruitment initiatives.
Sets up and vets work placements for their appropriateness, carries out Health and
Safety risk assessments and on-going monitoring, risk banding and advising
company procedures. Ensures safe working conditions for the learner group.
Produces a cross-section of effective marketing materials to promote training and
development opportunities within North East Lincolnshire for mainstream and
disaffected groups in collaboration with the Corporate Communications team.
Participates in Careers Events, Seminars, Conferences to promote training
Provides impartial information, advice and guidance (where possible) to employers,
learners, potential learners and outside agencies at all stages (recruitment, learning
and post course) of learning programmes.
Negotiates an individual learning plan for all learners and records on the appropriate
documentation. Reviews the plan through an agreed schedule with learners and
other parties (employers, assessors, teachers, parents) providing on-going support
feedback and revision as appropriate.
Works with businesses to assist with the recruitment of one of more apprentice(s),
providing business support, facilitation of in-house and external training,
information, advice and guidance on employment opportunities and support
Plan, prepare and deliver workshops and training on, preparing for and finding work
skills. Develops employment opportunities for young people and unemployed adults
3. ORGANISATION STRUCTURE
Notes - Insert the structure chart to show the posts to which this post reports and
the posts for whom the postholder would have direct supervisory / management
responsibility. This can be included as an Appendix.
a) Job Evaluation - This job description has been set out in such a way as to
establish the salary grade using the Job Evaluation Schemes adopted by North
East Lincolnshire Council.
b) Other Duties - The duties and responsibilities in this job description are not
restrictive and the postholder may be required to undertake any other duties
which may be required from time to time. Any such duties should not however
substantially change the general character of the post.
c) Equalities and Diversity - Postholders must carry out their duties with full
regard to the Councils Equality Scheme.
d) Health and Safety - The postholder must carry out their duties with full regard to
the Councils Occupational Health and Safety Policy and related procedures.
e) Data Quality – Postholders who input, extract, manipulate or use data must be
able to ensure that it is complete, accurate, timely, relevant, verifiable and fully
evidenced so that it can withstand external scrutiny and be relied upon to inform
future service delivery
f) Customer Service – post holders must carry out their duties with full regard to
the Councils Customer Service Strategy and standards.
g) Safeguarding – Postholders will be expected to share the Councils commitment
to promoting the welfare of vulnerable client groups and as such will be required
to provide professional registration, where applicable.
ATTRIBUTES ESSENTIAL DESIRABLE HOW
Ability to develop and negotiate training and employment Awareness of NVQ, Application/
opportunities. Functional Skills, Interview/
Oral and written presentation skills Foundation Presentatio
Motivational and negotiation skills Learning n
Good written and oral reporting skills programmes and
Able to work to set targets and deadlines Technical
Ability to implement aspects of Health & Safety legislation Certificates
Understanding of initial assessment processes Understanding of
Empathy with issues affecting the unemployed and young training
Excellent networking and communication skills Knowledge of
Proven experience of working funded projects that are target external funded
and milestone driven to achieve funding payment projects
Ability to develop and negotiate training and employment Experience of
Skills, Abilities opportunities and evaluate development needs Ofsted Inspections
and Knowledge Understanding of and empathy with the needs of pre- Knowledge of
vocational clients Matrix & Customer
Ability to think creatively, recognise and seize opportunities
Good motivational skills
Effective time management skills
Interpersonal and leadership skills
Proven experience of partnership working attend CAF
Knowledge and understanding of working with people with meetings
behavioral difficulties/mental health issues
Ability to work effectively in a team
Knowledge and understanding of learner welfare issues such
as drugs/alcohol abuse, safeguarding issues, self-harm, sexual
health, homelessness, financial health, physical and mental
abuse and the ability to respond to identified concerns through
the provision of information, advice and guidance, partnership
work and counselling
Ability to gain credibility with employer, partners and learners
Proven experience working in learner recruitment or with young Experience of Application/
people and adults who are hard to engage producing effective Interview/
Relevant Proven experience of engaging with learners in group work and marketing/promotional Reference
Experience on a one to one basis materials
Proven experience of working with disaffected/disadvantaged
young people to develop their skills
Experience of creating personal/social development activities
Proven experience of initial assessment processes
Holds Level 2 qualifications in Literacy, Numeracy and ICT or Assessor Award Application
is prepared take an Initial Assessment and to work in own time CIEH Basic Health & sight of
to achieve a Level 2 if indicated by this assessment Safety qualification
Safeguarding Level 2 CIEH Risk Assessment
IAG level 3 or above Appropriate
Appropriate Level 4 qualification in Learner Support (or Counselling or other
equivalent) relevant qualification or
37 hours per week, 30 minutes lunch break Application
Working Required to work flexibly during the day, evening and some Interview
and Personal Required to transport, self, resources and learners for interview
Availability to a range of venues within the NELC geographical area
Employee Competencies – Level 1
Notes - Insert the level (from 1-4) which best describes the behaviours needed to perform the job role both now and in the future. A summary of each level
is provided below and further information on Employee Competencies are available on the Intranet.
Level 1 behaviours are relevant for all employees and are those expected, irrespective of the role or level of job.
Level 2 are additional behaviours specific to people who manage others, for example supervisors, team leaders and operational managers.
Level 3 contains additional behaviours set at a strategic level of management, for example service managers (tier 3) or those managing corporate priorities.
Level 4 are leadership behaviours expected from our most senior managers, for example directors and deputy directors.