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             A P P R OV E D




  A P P R OV E D                  U P TO T E N Y E A RS/ 1 0 0 , 0 0 0 M I L ES
                                  E X T E N D E D C OV E R
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                                                    APPROVED
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      INTRODUCTION




      Thank you for purchasing a Jaguar Approved Extended Warranty.             IMPORTANT
      We hope that this booklet is easy to understand and explains clearly
                                                                                The type of warranty and duration of cover applicable to your vehicle
      all the benefits of your warranty.
                                                                                is shown on the Registration Confirmation Letter that accompanies
      The following pages, including the terms and conditions, set out          this booklet.
      exactly what is and is not covered by your warranty and what to do in
                                                                                It makes sense to keep it in your vehicle, as you will need to show it to
      the event of a claim.
                                                                                your dealer if you have to make a claim. If anything is unclear, or you
                                                                                have any questions please contact our Customer Services staff on
      JAGUAR APPROVED EXTENDED
                                                                                0844 573 8065.
      WARRANTY INCLUDES:

      •   Mechanical and Electrical Breakdown Warranty

      •   MOT Test Failure Warranty

      •   Unlimited claim liability – up to the purchase price of the vehicle
          in aggregate

      •   Unlimited mileage cover

      •   Jaguar Assistance




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      CONTENTS




                                              PAGE NUMBER

      Insurance Certificate                                           3

      What your Jaguar Approved Extended Warranty Covers              4

      Additional Benefits of your Warranty                            6

      Warranty Claim Procedure                                        8

      Warranty Terms and Conditions                                   9
      Definitions                                                    13

      MOT Test Failure Warranty Cover                                14
      MOT Claim Procedure                                            16

      Warranty Transfer Request                                      19

      Complaints and Arbitration                                     21

      Jaguar Assistance                                              22




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      W H AT YO U R JAG UA R A P P R OV E D WA R R A N T Y C OV E R S




      INSURANCE CERTIFICATE                                                      IMPORTANT
      This insurance is only valid when accompanied by a Registration            Your mechanical breakdown insurance policy is underwritten by
      Confirmation Letter which provides details of your vehicle and when        Acromas Insurance Company Limited which is regulated as an
      the cover will begin and expire.                                           insurance company by the Financial Services Authority. Car Care Plan
      This is an agreement between the Purchaser named in the Registration       Limited is regulated as an insurance intermediary by the Financial
      Confirmation Letter attached and Acromas Insurance Company                 Services Authority. Provided that you adhere to the terms and
      Limited and is administered by Car Care Plan Limited (hereinafter          conditions of your Jaguar Approved Extended Warranty, the following
      called the “Administrator”). This certifies that, subject to the policy    are covered against mechanical or electrical breakdown (depending on
      Terms and Conditions and payment of the appropriate premium, the           the definitions, exclusions and conditions contained in this handbook
      Insurer will pay the costs of repair and of additional benefits incurred   and the maximum claim limit as shown at the end of this section).
      by you as a result of the failure of any insured components occurring
      during the period and mileage shown on the Registration
      Confirmation Letter.




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      W H AT YO U R JAG UA R A P P R OV E D E X T E N D E D
      WA R R A N T Y C OV E R S



      Your Jaguar Approved Extended Warranty is for vehicles that have         GENERAL EXCLUSIONS FOR
      covered less than 100,000 miles and are under ten years of age at the    APPROVED WARRANTY
      time of purchase. The Jaguar Approved Extended Warranty covers           •   Normal maintenance services and the replacement of such items
      defects to all Factory fitted components of the vehicle for mechanical       as, but not limited to, spark plugs, plug leads, oils, filters, lubricants
      or electrical failure with the exception of the following items.             and factory fitted accessories.

                                                                               •   Component failure resulting from accident damage, misuse,
      WHAT APPROVED EXTENDED
      WARRANTY DOES NOT COVER                                                      neglect, overloading or abnormal use.

      Normal wear and tear parts in addition to:                               •   Faults resulting from the use of contaminated fuel or inappropriate
      •   All service/maintenance operations and adjustments                       fuel for the vehicle.
      •   Glass                                                                •   Damage which has resulted from a failure to arrange for an obvious
      •   Paintwork and bodywork                                                   fault to be rectified.
      •   Wheels and wheel balancing/alignment and adjustment
                                                                               •   Damage which has occurred as a result of any accessory being
      •   Recharging of air conditioning unit is covered subject to it being
                                                                                   fitted (unless the accessory is approved by the manufacturer for
          part of a valid claim
                                                                                   use on the vehicle and fitted according to instructions provided by
      •   Telephone/TV/DVD/VIDEO
                                                                                   the manufacturer of the accessory).
      •   Tyres
      •   Batteries                                                            •   Any damage caused by frost, including damage where a lack or
      •   Bulbs                                                                    failure of anti-freeze has been a contributory factor.
      •   Exhaust System                                                       •   Any damage or losses to components that are not directly covered
      •   Water ingress                                                            within the terms of this warranty.
      •   Strikers and hinges
                                                                               •   The gradual reduction in operating performance (wear and tear)
      4                                                                            consistent with the age and mileage of the vehicle.
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      •   Wheels, tyres and batteries.

      •   Any loss, damage or failure which occurs while the vehicle is
          outside the geographical territories detailed in this booklet.

      •   Paintwork, bodywork and glass.

      •   Weather strips and body seals.

      •   All damage and repairs resulting from water ingress, for example,
          through damaged or ineffective door, window or roof seals,
          through doors or sunroofs left open, or caused by driving through
          flood water.


      MAXIMUM CLAIM LIMIT

      The Company will pay both parts and labour at warranty rate up to the
      sum equivalent to the purchase price of the vehicle:

      •   any individual claim up to the purchase price of the vehicle

      •   the sum of all claims made shall not exceed the purchase price of
          the vehicle.




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      A D D I T I O N A L B E N E F I T S O F YO U R WA R R A N T Y




      CAR HIRE                                                                 WARRANTY TRANSFER
      If you have a valid claim, you may claim reimbursement for a             If you sell your vehicle privately you can transfer the benefits of this
      replacement vehicle, but not including fuel and insurance. You cannot    warranty to the subsequent owner or user of the vehicle. Please
      claim for the first 24 hours that you are without your own vehicle.      complete the form on pages 19 and 20 of the booklet and post the
      After this period, you can claim for a replacement vehicle for up to     complete booklet to Jaguar Approved Warranty Administration.
      seven days.

      You or your Jaguar dealer must obtain telephone approval directly        OVERSEAS COVER
      from the Administrator before you use this service. Any replacement      This warranty will cover your vehicle while it is outside the United
      vehicle must be from a bona fide hire company or Jaguar dealer.          Kingdom in Europe for up to 60 days in total during the period
                                                                               of warranty.
      WARRANTY EXTENSIONS                                                      If your vehicle has a breakdown in any country, which is a member of
      Extensions to this warranty are available subject to terms and           the European Union or EFTA (European Free Trade Association), subject
      conditions.                                                              to warranty cover, you will be entitled to authorise a repair by any
      Please ask your Jaguar dealer before this warranty is due to end and     Jaguar dealer. You will be required to pay the full cost of repair on
      they will handle your request.                                           completion and should submit a claim for reimbursement to the
                                                                               Administrator upon your return to the UK. For full details please refer
                                                                               to the claims section of this booklet.




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      SERVICING REQUIREMENTS

      It is a condition of this warranty that your vehicle is serviced in
      accordance with the manufacturer’s guidelines. Throughout the
      warranty period a franchised Jaguar dealer or other VAT registered
      garage must carry out all servicing.

      Services must be carried out within 1,000 miles/one month of the
      intervals specified by the vehicle manufacturer, whichever comes first.




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      WA R R A N T Y C L A I M P R O C E D U R E




      REPAIRS IN THE UK                                                            The maximum we will pay is the equivalent UK rate for labour
                                                                                   charges and manufacturer’s list prices for parts at the date of your
      Should it be necessary to make a claim under the terms of this
                                                                                   repair. All Approved warranty claims and associated correspondence
      warranty, simply return your vehicle to your supplying Jaguar dealer or
                                                                                   should be sent to:
      any other Jaguar dealer. They will confirm whether the claim and your
                                                                                   Jaguar Approved Warranty Administration
      warranty are valid and will administer the claim on your behalf.
                                                                                   Claims Department
                                                                                   Jubilee House
      REPAIRS IN EUROPE
                                                                                   5 Mid Point Business Park
      If it is necessary for a repair on your vehicle to be completed in
                                                                                   Thornbury
      Europe you will not require authorisation from us. In the event that
                                                                                   West Yorkshire BD3 7AG.
      the fault is covered by this warranty we will reimburse the cost of
                                                                                   Note: Claims invoices must be received by the Jaguar Approved
      repair following your return to the UK.
                                                                                   Warranty Administration Claims Department within 30 days of the
      In this event please contact the Customer Services Department on
                                                                                   date of completion of the repairs, otherwise they may not be
      0844 573 8065 for instructions on how to proceed. If your claim is
                                                                                   accepted. Claims invoices received beyond this date will be subject to
      valid, you will be reimbursed in pounds sterling at the prevailing rate of
                                                                                   review in terms of the reason for delay and it will be at the
      exchange on the date the repair was completed.
                                                                                   Administrator’s discretion to accept such claims.
      If you need to contact Jaguar Approved Warranty Administration while
      you are abroad please telephone 0044 1274 260165.




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      WA R R A N T Y T E R M S A N D C O N D I T I O N S




      To help you understand this warranty, the conditions are set
      out below.

      Please take time to read them.

      1. Warranty Holder The warranty holder is the only person who is
          entitled to make a claim under this warranty.

      2. Vehicle Any claim under this warranty must relate to the vehicle
          described in the Registration Confirmation Letter.

      3. Warranty Period The warranty period appears on the Registration
          Confirmation Letter.

      4. Authorisation No repairs are to be commenced until authorised by
          our Administrator, unless covered by the overseas cover, which
          may be authorised by the warranty holder.

      5. Payment for Repairs When a franchised Jaguar dealer undertakes a
          repair, they will obtain prior authorisation from our Administrator
          and will invoice us the cost of the repair. In certain circumstances,
          our Administrator may authorise a repair by another dealer in the
          UK or you may authorise a repair overseas. In either event, you will
          be required to pay the dealer on completion of work and may
          then reclaim the cost from us.


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      6. List Prices This warranty does not cover costs that are more than       11. Design Faults and Recalls Any damage to parts which are being
           the manufacturer’s UK warranty prices for parts and labour rates         recalled by the vehicle’s manufacturer or which have inherent
           that are necessary to repair any failed parts.                           design faults are not covered by this warranty.
      7. Invoices to Support Claims With every claim you make you must           12. Servicing and Service Records If you do not follow the
           provide a VAT receipt from a garage, repairer or bona fide vehicle       manufacturer’s service schedules, this warranty will not apply.
           hire company.                                                            When you have your vehicle serviced, you are allowed 1,000 miles
      8. Inspection of Vehicle and Parts Jaguar Approved Warranty                   either side of the specified service mileage or one month either
           Administration reserve the right to inspect the vehicle before           side of the specified time period, whichever comes first. A Jaguar
           authorising repairs and may also arrange for parts to be examined        dealer or other VAT registered garage must carry out the service
           by a claims assessor. You may be asked to ensure that a faulty part      and receipts must be retained as Jaguar Approved Warranty
           is retained for our inspection following a repair.                       Administration are entitled to check the service record in the
                                                                                    event of a claim.
      9. Repair/Replacement of Parts Jaguar Cars Limited’s obligations
           under this warranty are limited to repairing or replacing at its      13. Modifications This warranty is designed to cover vehicles built to
           option any part(s) which prove to be defective.                          the manufacturer’s original specification. If your vehicle has been
                                                                                    modified with any non-manufacturer supplied parts that are
      10. Dismantling the Vehicle It is your responsibility to authorise the
                                                                                    associated to the items covered by the warranty, we reserve the
           dismantling of your vehicle. The Company will only pay for
                                                                                    right to decline any claim (and any consequential damage) that
           dismantling if it is part of a valid claim.
                                                                                    may occur due to the fitting/failure of a modified part. Cosmetic
                                                                                    modifications are acceptable including wheels/tyres providing
                                                                                    they are the same size/specifications as the manufacturer’s
                                                                                    equivalent – you may need to advise your accident insurer of
                                                                                    these changes.
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      14. Exclusions This warranty does not cover any of the following:           15. False Claims If you make a false claim, this warranty will be
          a) Any loss, damage or failure, which is said by a qualified                cancelled and you will forfeit all benefits. No refund will be made
              engineer appointed by the Company to have existed before                in such cases.
              the start of this warranty. The supplying dealer should rectify     16. Other Warranties and Insurance If your claim is also covered by
              any such pre-existing faults before this warranty starts.               any other warranty, the Company will only pay its share of
          b) Any loss where the speedometer or odometer has been                      the claim.
              interfered with, altered or disconnected.                           17. Legal Proceedings If a claim is accepted by the Company, the
          c) Any vehicle used for hire or reward such as taxis or driving             Company shall be entitled on the occasion of any loss to
              school vehicles, or any vehicle with a Gross Vehicle Weight of          undertake in the name and on behalf of the warranty holder, the
              more than 3.5 tonnes or a vehicle used in any sort of                   absolute conduct, control and settlement of any proceedings and
              competition, rally or racing or used in a public service capacity       to take proceedings at its own expense and for its own benefit, but
              (e.g. police, fire, military vehicles or ambulances).                   in the name of the warranty holder, recover compensation or
                                                                                      secure indemnity from any third party in respect of anything
          d) Any liability for death, bodily injury or damage to other
                                                                                      which is accepted by the Company as being covered under the
              property or any loss caused directly or indirectly by the claim
                                                                                      warranty. If the Company accepts your claim but cannot agree on
              or event which gives rise to a claim under this warranty.
                                                                                      the settlement amount, it will refer the matter to an independent
          e) Anything caused directly or indirectly by war, riot, revolution          arbitrator for a decision. Any dispute over this warranty will be
              or any similar event or by vandalism, theft or attempted theft          settled under English Law.
              of or from the vehicle.

          f) Any damage which is due to any type of accident or any act or
              omission that is negligent or against the law.

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      18. Administrators Jaguar Approved Warranty Administration is              21. Cancellation Rights You have the right to cancel this warranty
           authorised by the Company to act as their agents in relation to          within 14 days of receiving this booklet and Registration
           this warranty. They manage and administer all Jaguar Approved            Confirmation Letter. Should you wish to cancel within this period
           Warranty services.                                                       please contact your Supplying Dealer who will arrange
           All claims and correspondence should be submitted to them at             cancellation and a full refund.
           the following address:
           Jaguar Approved Warranty Administration, Jubilee House,
           5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.

      19. Cancellations You have the right to cancel this policy within
           14 days of receiving this booklet and Registration Confirmation
           Letter. Should you wish to cancel within this period please contact
           your supplying dealer who will arrange cancellation and full refund
           of any premium paid.

           Unless cancelled in accordance with the cancellation rights
           detailed above, in normal circumstances no refund will be made
           and in no circumstances if a claim has been made.

      20. Refunds Unless cancelled in accordance with the cancellation
           rights detailed below, in normal circumstances no refund will be
           made and in no circumstances if a claim has been made.



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      DEFINITIONS




      ADMINISTRATOR                                                            JURISDICTION CLAUSE
      Jaguar Approved Warranty Administration, Jubilee House,                  Any dispute concerning this warranty will be decided by the
      5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.            application of English Law.


      EUROPE                                                                   PERIOD OF WARRANTY AND MOT
                                                                               TEST WARRANTY
      Countries which are members of the European Union or EFTA
      (European Free Trade Association).                                       The warranty period appears on the Registration Confirmation Letter.


      GEOGRAPHICAL LIMIT                                                       REGISTRATION CONFIRMATION
                                                                               LETTER
      The United Kingdom, which includes England, Scotland, Wales,
      Northern Ireland, the Channel Islands and the Isle of Man.               This is the confirmation that the warranty application has been
                                                                               accepted. When you receive the Registration Confirmation Letter,
      INSURER                                                                  please check that it contains the correct details.

      Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar.
                                                                               VEHICLE
      Registered number 88716 (Gibraltar). UK branch address: Acromas
      Insurance Company Limited, Enbrook Park, Folkestone, Kent CT20 3SE.      The motor vehicle referred to on the Registration Confirmation Letter.
      Acromas Insurance Company Limited is authorised and regulated by
      the Commissioner of Insurance, Financial Services Commission,            WARRANTY HOLDER
      Gibraltar, and regulated by the Financial Services Authority, United     The person named on the Registration Confirmation Letter.
      Kingdom. Acromas Insurance Company Limited is a member of the
      Association of British Insurers.
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      M O T T E S T FA I L U R E WA R R A N T Y C OV E R




      Jaguar Approved MOT Test Warranty covers the cost of repair,             STEERING AND SUSPENSION
      replacement and/or adjustment to the vehicle of the specified parts
                                                                               Manual and power steering units, suspension drag links, track rods/
      listed which are covered as a direct consequence of such parts being
                                                                               ends, shock absorbers, road springs, wishbones, swivel joints,
      cited in a “Notification of refusal to issue an MOT certificate” (form
                                                                               mountings, sub-frames and wheel bearings are covered for failure due
      VT30) prepared during the period of cover, as causing the vehicle to
                                                                               to wear, seizure, leakage and insecurity.
      fail its MOT test. Accidental damage is not covered under this MOT
      Test Warranty.
                                                                               FUEL SYSTEM
      This Jaguar Approved MOT Test Warranty only applies provided the
                                                                               Throttle Body, fuel injection system and fuel ECU are covered for
      MOT Test falls due and is completed during the period of cover
                                                                               failure to meet MOT exhaust gas emission standards (actual tuning and
      provided by the Warranty package. Only one Jaguar Approved MOT
                                                                               adjustments or damage caused by contaminated fuel are not covered
      Test Warranty claim is permissible during the duration of the Jaguar
                                                                               under this section).
      Approved Warranty Package.

                                                                               BRAKING SYSTEM
      LIGHTING EQUIPMENT
                                                                               Brake master cylinder, wheel cylinders, calipers, discs, drums, load
      Lamps, reflectors, indicators and bulbs are covered for failure due to
                                                                               compensator, ABS modulator/sensors/computers and brake pipe,
      discolouration, misalignment, water ingress and corrosion.
                                                                               hoses and cables are covered for failure due to wear, leakage, seizure,
                                                                               splits/cracks, corrosion and adjustment.


                                                                               SEAT BELTS

                                                                               Mountings, belts, retractors and buckles are covered for failure due to
                                                                               wear, non-function and insecurity.
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      VEHICLE STRUCTURE

      Vehicle structure is covered for corrosion. Failure due to accident
      damage is specifically excluded.


      GENERAL

      Windscreen wipers and washer motors.


      MAXIMUM CLAIM LIABILITY

      Where liability for the cost of repairs is admitted under this MOT Test
      Warranty the Warranty Holder will be reimbursed repair costs up to a
      maximum aggregate of £750.00 (including VAT) during each period of
      MOT Test Warranty. The first £50.00 of any claim must be paid by the
      Warranty Holder.




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      M OT C L A I M P RO C E DU R E




      IMPORTANT:                                                                       Claims telephone number: 0844 573 8065.

      The MOT Test Warranty does not cover accidental or malicious                     Important: No repair should commence until the Jaguar Approved
      damage or neglect. See Terms and Conditions. Simply take your                    Warranty Administration Claims Department has given
      vehicle to the nearest or supplying Jaguar Dealer and hand over:                 authorisation. When, and if, the vehicle is granted an MOT
                                                                                       Certificate (VT20) the dealer will forward a copy of a completed:
      1. This MOT Test Warranty booklet and your Registration
           Confirmation Letter.                                                        •   Repair invoice.

      2. Proof of servicing.                                                           •   Old MOT Certificate and the “Notification of
                                                                                           refusal to issue an MOT Certificate” (VT30).
      3. The previous valid MOT Certificate (if applicable) and the
           notification of refusal to issue an MOT Certificate (VT30) citing       No repairs are to be commenced until authorisation has been given by
           the reasons for failure. The dealer will then take responsibility for   the Administrator.
           establishing that the parts involved in the repair, deemed              The Jaguar Approved Warranty Administration Claims Department
           necessary by the “Notification of refusal to issue an MOT               reserves the right to examine any vehicle and subject the parts being
           Certificate” (VT30), are covered by this MOT Test Warranty.             repaired or replaced to expert assessment before commencement of
           The dealer will be responsible for obtaining prior authorisation        any repairs. It shall be clearly understood and agreed that in the event
           from the Jaguar Approved Warranty Administration Claims                 of any dispute arising as to the extent of the liability, the decision of
           Department.                                                             the assessor shall be final and binding on both the Administrators and
                                                                                   the Warranty Holder.




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      Note: Claims invoices must be received by the Jaguar Approved              •   The Administrator reserves the right to subject the failed parts to
      Warranty Administration Claims Department within 30 days of the                expert assessment.
      date of completion of the repairs, otherwise they may not be               •   If any claim is fraudulent in any respect all benefits under this
      accepted. Claims invoices received beyond this date will be subject to         MOT Test Warranty will be forfeited.
      review in terms of the reason for delay and it will be at the
                                                                                 •   The reimbursement for any claim under this MOT Test Warranty
      Administrator’s discretion to accept such claims.
                                                                                     shall not exceed the manufacturer’s list prices for parts and
                                                                                     warranty labour rates necessarily incurred in the repair of covered
      MOT TEST WARRANTY TERMS AND
      CONDITIONS                                                                     components up to the maximum claim liability.
      (in addition to the main warranty terms and conditions)                    •   The Company shall not be liable for any statement or
      The Terms and Conditions of this MOT Test Warranty are                         representation, written or verbal (by whomsoever made), which
      stated below:                                                                  contradicts the Terms and Conditions in this MOT Test Warranty,
                                                                                     unless such statement or representation is supported in writing by
      •   The MOT Test Warranty is in addition to your legal rights, and
                                                                                     the Administrator on their behalf.
          does not affect your statutory rights as a consumer.
                                                                                 A VAT receipted invoice from your Jaguar dealer must support
      •   Any exploratory dismantling charges will only be reimbursed as
                                                                                 all claims.
          part of a valid claim. It is the responsibility of the vehicle owner
          to authorise dismantling and to pay charges if such dismantling
          proves that the failure is not covered by the MOT Test Warranty.




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      THIS MOT TEST WARRANTY DOES                                                 TERRITORIAL LIMITS
      NOT COVER:
                                                                                  Cover under this MOT Test Warranty may only be granted to
      •    Any parts that have not actually failed or that are replaced or        individuals residing, or corporate bodies registered in the United
           reported during routine servicing and/or repair of other parts         Kingdom. This MOT Test Warranty does not become effective until
           which have failed.                                                     the application is received and accepted by Jaguar Approved Warranty
      •    Any component covered by any other existing warranties or              Administration.
           insurances.                                                            On receipt of the above the Administrator will issue a Registration
      •    Any loss to the Warranty Holder in excess of the maximum               Confirmation Letter.
           claim liability.
      •    Liability which attaches by virtue of an agreement but which
           would not have attached in the absence of the said agreement.

      •    Any liability for death, bodily injury, or damage to other property
           or any consequential loss of whatsoever nature arising directly or
           indirectly from the claim or event giving rise to a claim under this
           MOT Test Warranty.

      •    The MOT test and re-test fee.




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      WA R R A N T Y T R A N S F E R R E Q U E S T




      There is no charge for this service but it is only available for private   NEW OWNER’S DETAILS
      sales. If you require assistance in transferring your Warranty, please
                                                                                 Title
      contact us on: 0844 573 8065.
                                                                                 Initials

      PART 1                                                                     Surname
      THE FORMER OWNER MUST FILL IN
                                                                                 Address
      THIS SECTION

      I sold my vehicle privately on
                                                                                 Postcode
      I want to transfer this Warranty to the new owner.
                                                                                 Telephone number


                                                                                 VEHICLE DETAILS

                                                                                 Registration number

                                                                                 VIN

                                                                                 Warranty type and number (if known)

                                                                                 Mileage at date of transfer

                                                                                 Signature (former owner)

                                                                                 Date




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      PART 2                                                                     IMPORTANT
      THE NEW OWNER MUST FILL IN
                                                                                 The Administrator should receive this form, together with the
      THIS SECTION
                                                                                 complete booklet within seven days of the vehicle being sold
      1. I have read and fully understand the contents of this booklet and       privately.
           accept the terms and conditions of this Warranty.
                                                                                 Jaguar Approved Warranty Administration
      2. I certify that:                                                         Jubilee House
           a) as far as I know, the vehicle has been serviced according to the   5 Mid Point Business Park
               manufacturer’s service recommendations; and                       Thornbury
           b) the details in Part 1 are correct.                                 West Yorkshire BD3 7AG.

      3. I understand that the Warranty will not be transferred to me until
           the Administrator tells me that it has accepted this request for
           transfer. I will then take the place of the former owner as the
           Warranty holder.
      Signature (new owner)

      Date




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      C O M P L A I N T S A N D A R B I T R AT I O N




      HOW TO MAKE A COMPLAINT                                                   You also have the right to ask the Financial Ombudsman Service to
                                                                                review your case. The right to apply to the Ombudsman must be
      We hope that you will be pleased with the service we provide.
                                                                                exercised within six months of the date of our decision. Please write
      In the unlikely event of a complaint, you should contact the
                                                                                to: The Financial Ombudsman Service, South Quay Plaza,
      administrator in the first instance on 0844 573 8065.
                                                                                183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800.
      If you remain dissatisfied, please contact the Insurer directly by
      writing to:                                                               COMPENSATION SCHEME
      Jaguar Assistance, Lambert House, Stockport Road, Cheadle,
                                                                                Acromas Insurance Company Limited is covered by the Financial
      Cheshire SK8 2DY.
                                                                                Services Compensation Scheme (FSCS). You may be entitled to
      This product conforms to the Motor Industry Code of Practice for          compensation from the scheme if the Insurer is unable to meet its
      Vehicle Warranty Products. In addition to your statutory rights, should   obligations. This depends on the type of business and the
      you remain dissatisfied with our decision you may refer the dispute to    circumstances of the claim. You can get more information about
      the Motor Industry Codes Advisory and Conciliation Service.               compensation scheme arrangements from the:
      Consumer Advice line 0800 692 0825                                        FSCS, 7th Floor Lloyds Chambers, 1 Portsoken Street, London E1 8BN.
      www.motorindustrycodes.co.uk                                              Telephone: 020 7892 7300.

      Code Advisory and Conciliation Service                                    This product conforms to the Motor Industry Code of Practice for
      Motor Industry Codes                                                      Vehicle Warranty Products. For more information on the Code and
      PO BOX 44755                                                              what it means for you please visit www.motorindustrycodes.co.uk
      London SW1X 7WU




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      JAG UA R A S S I S TA N C E




      Jaguar Assistance is a comprehensive assistance programme, designed
      specifically for Jaguar drivers to promote absolute peace of mind.
      The programme provides assistance in any motoring emergency, from
      immobilisation due to breakdown or accident, to minor emergencies
      such as a puncture.

      If your vehicle is immobilised, Jaguar Assistance will attend your
      vehicle. If the problem cannot be resolved at the roadside, we will
      recover your vehicle to the nearest Jaguar Authorised Repairer. If the
      Jaguar Authorised Repairer cannot repair your vehicle promptly, you
      may be eligible for additional benefits such as car hire.

      The benefits of Jaguar Assistance are available throughout the
      warranty period.




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      DEFINITIONS




      The following words and phrases are used throughout this booklet,          Road traffic accident is a collision involving your vehicle and
      and are defined as follows:                                                another object, person or animal.
      Eligible vehicle is the Jaguar vehicle that is entitled to receive         Vehicle fault means any fault covered by the warranty.
      Jaguar Assistance.                                                         Vehicle not at fault means keys locked in vehicle, lost keys, stolen
      Additional benefits are car hire, onward travel, hotel accommodation,      keys, incorrect fuel, running out of fuel, punctured tyre, glass breakage,
      vehicle redelivery and vehicle repatriation.                               damage or destruction by fire, theft or vandalism, vehicle being kept in
      Immobilisation means that your vehicle is not driveable due to a           an unroadworthy condition, and vehicle not serviced in accordance
      vehicle fault, a road traffic accident, or an incident in which the        with manufacturer’s recommendations.
      vehicle is not at fault.                                                   Your vehicle is a Jaguar or other make of car that is eligible to receive
      Europe means the following countries – Andorra, Austria, Belarus,          Jaguar Assistance.
      Bosnia and Herzegovina, Belgium, Bulgaria, Croatia, Cyprus – North and
      South, Czech Republic, Denmark (excluding the Faeroe Islands),
      Estonia, Finland (excluding Aland),France, Germany, Gibraltar, Greece,
      Hungary, Iceland, Italy (including Vatican City), Latvia, Liechtenstein,
      Lithuania, Luxemburg, Macedonia, Malta, Monaco, Montenegro,
      Netherlands,Norway, Poland, Portugal, Republic of Ireland, Romania,
      Russia (up to the border with Asia), San Marino, Serbia, Slovakia,
      Slovenia, Spain (including the Balearic Islands and Canary Islands),
      Sweden, Switzerland, Turkey, Ukraine.



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      S E RV I C E P R OV I S I O N




      ASSISTANCE CENTRE                                                         EUROPEAN ASSISTANCE
      The Assistance Centre is open all day, every day. Whether you’re in the   We will provide assistance if your vehicle is immobilised whilst
      UK or within Europe, you will have direct access to trained assistance    driving in Europe (list of countries shown in “Definitions”). Our aim
      personnel who speak your language and who can arrange for the             is to fix your vehicle and get you on your way, if we're unable to do
      appropriate resources to be deployed.                                     this within a reasonable period of time we will recover your vehicle to
                                                                                the nearest Jaguar Authorised Repairer.
      HOME START

      We will provide assistance if your vehicle is immobilised at your         ADDITIONAL BENEFITS
      home address. Our aim is to fix your vehicle and get you on your way,     If your vehicle suffers a vehicle fault that cannot be repaired at the
      if we’re unable to do this within a reasonable period of time we will     roadside and we cannot arrange for repair by the local Jaguar
      recover your vehicle to the nearest Jaguar Authorised Repairer.           Authorised Repairer within a reasonable period of time, you and
                                                                                your passengers may be provided with an alternative means of
      ROADSIDE REPAIR                                                           reaching your destination. Depending on your circumstances, you may
      We will provide assistance if your vehicle is immobilised whilst          be offered:
      driving in the UK. Our aim is to fix your vehicle and get you on your     •   A replacement vehicle, or
      way, if we’re unable to do this within a reasonable period of time we     •   Public transport, or
      will recover your vehicle to the nearest Jaguar Authorised Repairer.      •   Hotel accommodation

                                                                                These additional benefits are dependent on availability and are
                                                                                provided at the discretion of Jaguar Assistance, see TERMS AND
                                                                                CONDITIONS.


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      REPLACEMENT VEHICLE                                                         VEHICLE COLLECTION OR
                                                                                  REDELIVERY
      A replacement vehicle will be available for up to a maximum of two
      working days in the UK or ten working days if the immobilisation            Jaguar Assistance will pay for reasonable costs incurred to collect
      occurs in Europe while your vehicle is being repaired. Jaguar               your vehicle once it has been repaired. Alternatively, if the Jaguar
      Assistance will pay for taxi costs up to a combined total of £60 for        Authorised Repairer is located more than 50 miles from your home
      collection and delivery of the replacement vehicle.                         address, you may elect to have the repaired vehicle delivered to
                                                                                  your home.
      PUBLIC TRANSPORT
                                                                                  VEHICLE REPATRIATION
      If appropriate, instead of a replacement vehicle, we will wherever
      possible organise and pay for you and your passengers to continue           If your vehicle has been recovered by Jaguar Assistance to a Jaguar
      your journey by second-class train or scheduled economy air travel.         Authorised Repairer in Europe and if the repairs cannot be completed
                                                                                  before your intended return date, we will arrange and pay for
      HOTEL ACCOMMODATION                                                         repatriation of your vehicle to the UK.

      If the immobilisation occurs more than 50 miles from your home
                                                                                  MESSAGE SERVICE
      address and overnight accommodation is a more practical option, we
      will pay for the cost of hotel accommodation for you and your               If your journey has been delayed due to the immobilisation of your
      passengers for one night in the UK or seven nights if the                   vehicle, we can pass on urgent messages to your family, friends
      immobilisation occurs in Europe.                                            or business.


      STORAGE

      If your vehicle has to be stored following recovery by Jaguar Assistance,
      we will pay for the cost of storage up to a maximum of £100.                                                                                       25
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      O B TA I N I N G AS S I STA N C E




      Should you require Jaguar Assistance, you should contact Jaguar           TELEPHONE NUMBERS
      Assistance first. Please do not make your own arrangements.
                                                                                Listed below are two telephone numbers, one for if you require
      It would greatly assist us and speed up the assistance process if you     assistance in the UK and one for if you require assistance in Europe.
      could have the following details to hand when contacting Jaguar           It is important you call the appropriate number should you require
      Assistance:                                                               assistance.
      •    Your name and exact location
      •    The registration number and vehicle identification number (VIN) of   JAGUAR TELEPHONE NUMBERS
           your Jaguar
                                                                                United Kingdom – 0800 246844
      •    A brief description of the incident
                                                                                If in Europe 0044 1926 320004
      •    A contact telephone number
                                                                                Calls to Jaguar Assistance may be recorded to assist in confirming
                                                                                details of calls that may be incomplete or unclear. Recordings may be
                                                                                used for training purposes.




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      TERMS AND CONDITIONS




      ADDITIONAL BENEFITS                                                        EUROPEAN MOTORWAY/AUTOROUTE
                                                                                 RESTRICTIONS
      If your vehicle is immobilised as a result of an incident for which the
      vehicle is not at fault, additional benefits will not be provided.         On certain major roads in some European countries, you must use the
      Where additional benefits do apply, these are subject to the terms         official SOS boxes at the side of the road to be connected to the
      and conditions of Jaguar Assistance.                                       authorised assistance service and arrange for initial recovery. These
                                                                                 roads are privatised and we may be prevented from assisting on them.
      ADVERSE WEATHER CONDITIONS                                                 You should contact Jaguar Assistance at the earliest opportunity so we
                                                                                 can arrange for the most appropriate assistance once your vehicle has
      Please be aware that adverse weather conditions such as high winds,
                                                                                 been recovered to a place of safety. Costs incurred for initial recovery
      snow or floods can make some Jaguar Assistance operations physically
                                                                                 should be claimed back from Jaguar Assistance.
      impossible until the weather improves. Our immediate priority will be
      to ensure you and your passengers are taken to a place of safety and
                                                                                 GLASS BREAKAGE
      it may be necessary to attend to your vehicle later.
                                                                                 We can on your behalf contact a Jaguar Authorised Repairer or
      CARAVAN/TRAILER                                                            approved Jaguar glass supplier, who will usually be able to supply and
                                                                                 fit replacement glass. You will be liable for the cost of replacement
      If your vehicle is immobilised, we will tow your caravan or trailer to a
                                                                                 parts and fitting charges.
      destination near to the appropriate Jaguar Authorised Repairer. Jaguar
      Assistance will not, however, be held responsible for any goods or
      animals being transported other than domestic pets.




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      HOTEL ACCOMMODATION                                                       LOST KEYS AND KEYS LOCKED IN
                                                                                VEHICLE
      The maximum amount payable by Jaguar Assistance for hotel
      accommodation will not exceed £100 per person per night or £150 per       At our discretion, we will endeavour to provide assistance by the most
      person per night in capital cities.                                       practical method. However, should we be unable to gain entry to
                                                                                your vehicle, modern security systems may necessitate a forced entry.
      INCORRECT FUEL                                                            If this is the case, you will be asked to sign a declaration stating you
                                                                                have given permission for this, and that any costs for resultant damage
      If your vehicle is immobilised due to the use of incorrect fuel (or
                                                                                will be your responsibility. These costs may be covered by your motor
      running out of fuel) and the problem cannot be resolved at the
                                                                                insurance policy.
      roadside, Jaguar Assistance may at its discretion, recover your vehicle
      to the most appropriate Jaguar Authorised Repairer.
                                                                                PUNCTURED TYRES

      LIMITED ASSISTANCE                                                        Punctures to tyres do not merit car hire or vehicle re-delivery
                                                                                assistance. However, if your vehicle should suffer multiple punctures
      The benefits of Jaguar Assistance are not limited to mechanical
                                                                                in one event, or your vehicle is not equipped with a spare wheel as
      breakdown, we aim to assist in the event of any motoring emergency.
                                                                                standard and a tyre in use suffers dangerous tyre wall damage, extra
      Please note however that if your vehicle is immobilised as a result of
                                                                                assistance may be required. If repairs cannot be made within a
      an incident for which the vehicle is not at fault, then additional
                                                                                reasonable period of time, the Assistance Centre will determine at its
      benefits will not be provided.
                                                                                discretion the appropriate level of extra assistance.




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      RECLAIMING EXPENSES                                                       REPLACEMENT VEHICLES
      If you have been authorised by Jaguar Assistance to pay for a covered     A replacement vehicle will be sourced through one of the major
      benefit and wish to recover the costs, please retain original receipts    vehicle rental companies. You may be required to enter into a contract
      and contact Jaguar Assistance for details of the reclaim procedure.       of hire with the rental company and you must be able to comply with
                                                                                their conditions of hire. You will be responsible for any additional
      RELEASE FEES                                                              costs including, but not limited to, fuel, congestion charges, parking
      Should your vehicle be stolen or involved in a road traffic accident      fines, and speeding fines, and toll charges. Insurance requirements
      and subsequently recovered by the police, you will be liable for any      stipulate you must be between 25 and 65 years of age. If you are under
      release fee payable before we can remove your vehicle. These costs        25 or over 65 we will endeavour to make alternative arrangements, but
      may be refundable under the terms of your motor insurance policy.         these cannot be guaranteed. Certain endorsements on your driving
                                                                                licence may prejudice your eligibility to hire a vehicle. A valid driving
      REPATRIATION FROM OUTSIDE YOUR                                            licence and a credit card deposit to cover any additional costs will be
      OWN COUNTRY                                                               required. Please note that we cannot guarantee availability of vehicles
                                                                                with accessories such as roof racks and tow bars.
      You will be asked to provide Jaguar Assistance with a signed inventory
      of all items left in your vehicle prior to repatriation. Neither Jaguar
      Assistance nor its agents accept any liability for the subsequent loss
      of, or damage to, any items not declared on this inventory.




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      VALIDITY OUTSIDE YOUR OWN
      COUNTRY

      Jaguar Assistance is only available within Europe for single trips that
      do not exceed 30 days and 91 days duration in any 12-month period.
      It is recommended that adequate travel insurance should be taken out
      in such circumstances.


      VEHICLE REDELIVERY
      The maximum amount payable by Jaguar Assistance for vehicle
      redelivery will not exceed the cost of travel.


      VEHICLE REPATRIATION

      The maximum amount payable by Jaguar Assistance for vehicle
      repatriation will not exceed the market value of your vehicle.




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      E XC L U S I O N S




      Jaguar Assistance will not pay for:                                       •   Damage or injury intentionally caused by the beneficiary or
      •   Any expense incurred without the prior authorisation of                   resulting from participation in a criminal act or offence.
          Jaguar Assistance.                                                    •   Any costs incurred if your vehicle is disabled by floods or
      •   Any expense that would have normally been payable by you,                 snow-affected roads, is embedded in sand or mud or is not
          such as fuel, congestion charges, parking fines, speeding fines and       easily accessible.
          toll charges.                                                         •   Specialist equipment charges – if the recovery of your vehicle
      •   The cost of replacement parts, unless covered by the                      requires the use of specialist equipment (for instance, as a result of
          Jaguar Warranty.                                                          a road traffic accident, multiple wheel theft or vandalism) any
      •   Any costs resulting from participation in motor racing, rallies,          costs incurred will be your responsibility. These costs may be
          speed or duration testing.                                                refundable under the terms of your motor insurance policy.
      •   Any costs resulting from your vehicle being kept in an                •   Costs incurred as a result of accident damage that are covered by
          unroadworthy condition, or not being serviced in accordance               your motor insurance policy.
          with the manufacturer’s recommendations. If, in the opinion of
                                                                                This list is not intended to be exhaustive. Whilst recognising your
          Jaguar Assistance, a recurring fault is due to poor maintenance,
                                                                                consumer rights, Jaguar Assistance may extend the list of exclusions if
          we reserve the right to limit the assistance to recovery of your
                                                                                and when there is a requirement to do so.
          vehicle to the nearest Jaguar Authorised Repairer.
      •   Any costs resulting from you being under the influence of
          intoxicating liquor or drugs, or from solvent abuse.
      •   Any consequential losses arising directly or indirectly from the
          immobilisation.


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      AC C I D E N T S E RV I C E S




      The Accident Services is designed to assist you during the repair             CONTACTING THE ACCIDENT
      process following a road traffic accident.                                    SERVICES TEAM

      In the event of an accident, to ensure that your vehicle is repaired to       Should you require assistance following an accident, use the Accident
      Jaguar’s original manufacturing specifications, please contact the            Services freephone number:
      Accident Services team who will look after your claim from start to           0800 777 196
      finish. Initially, you will be asked for details of the incident, extent of   Remember, it is your right to have your vehicle repaired at your
      damage and details of any third party involved.                               repairer of choice.
      If the vehicle is immobilised, the vehicle will be recovered to the           Note: Accident repairs using non-Jaguar approved materials and/or
      Dealer or Repairer of your choice, or to the nearest Jaguar Authorised        methods of repair, may invalidate your vehicle warranty.
      Body Repair Centre to your home address. Where the vehicle remains
      mobile, a call to the most appropriate Jaguar Authorised Body Repair
      Centre will be made in order to arrange an inspection of the damage
      and quotation for repair.

      The Accident Services team will liaise with you, the Jaguar Repair
      Centre and insurer to ensure that the repair process proceeds with the
      minimum of delay and inconvenience. In addition, if the accident was
      the responsibility of a third party, the service will pursue claims for
      any Uninsured Losses or personal injury compensation.

      Jaguar Accident Services are available 24 hours, seven days per week.



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                                                    APPROVED
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                                                                    A D M I N I S T E R E D BY




                                                           Jubilee House, 5 Mid Point Business Park
                                                             Thornbury, West Yorkshire BD3 7AG        7619 – 12/09