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A P P R OV E D
A P P R OV E D U P TO T E N Y E A RS/ 1 0 0 , 0 0 0 M I L ES
E X T E N D E D C OV E R
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Thank you for purchasing a Jaguar Approved Extended Warranty. IMPORTANT
We hope that this booklet is easy to understand and explains clearly
The type of warranty and duration of cover applicable to your vehicle
all the benefits of your warranty.
is shown on the Registration Confirmation Letter that accompanies
The following pages, including the terms and conditions, set out this booklet.
exactly what is and is not covered by your warranty and what to do in
It makes sense to keep it in your vehicle, as you will need to show it to
the event of a claim.
your dealer if you have to make a claim. If anything is unclear, or you
have any questions please contact our Customer Services staff on
JAGUAR APPROVED EXTENDED
0844 573 8065.
• Mechanical and Electrical Breakdown Warranty
• MOT Test Failure Warranty
• Unlimited claim liability – up to the purchase price of the vehicle
• Unlimited mileage cover
• Jaguar Assistance
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Insurance Certificate 3
What your Jaguar Approved Extended Warranty Covers 4
Additional Benefits of your Warranty 6
Warranty Claim Procedure 8
Warranty Terms and Conditions 9
MOT Test Failure Warranty Cover 14
MOT Claim Procedure 16
Warranty Transfer Request 19
Complaints and Arbitration 21
Jaguar Assistance 22
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W H AT YO U R JAG UA R A P P R OV E D WA R R A N T Y C OV E R S
INSURANCE CERTIFICATE IMPORTANT
This insurance is only valid when accompanied by a Registration Your mechanical breakdown insurance policy is underwritten by
Confirmation Letter which provides details of your vehicle and when Acromas Insurance Company Limited which is regulated as an
the cover will begin and expire. insurance company by the Financial Services Authority. Car Care Plan
This is an agreement between the Purchaser named in the Registration Limited is regulated as an insurance intermediary by the Financial
Confirmation Letter attached and Acromas Insurance Company Services Authority. Provided that you adhere to the terms and
Limited and is administered by Car Care Plan Limited (hereinafter conditions of your Jaguar Approved Extended Warranty, the following
called the “Administrator”). This certifies that, subject to the policy are covered against mechanical or electrical breakdown (depending on
Terms and Conditions and payment of the appropriate premium, the the definitions, exclusions and conditions contained in this handbook
Insurer will pay the costs of repair and of additional benefits incurred and the maximum claim limit as shown at the end of this section).
by you as a result of the failure of any insured components occurring
during the period and mileage shown on the Registration
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W H AT YO U R JAG UA R A P P R OV E D E X T E N D E D
WA R R A N T Y C OV E R S
Your Jaguar Approved Extended Warranty is for vehicles that have GENERAL EXCLUSIONS FOR
covered less than 100,000 miles and are under ten years of age at the APPROVED WARRANTY
time of purchase. The Jaguar Approved Extended Warranty covers • Normal maintenance services and the replacement of such items
defects to all Factory fitted components of the vehicle for mechanical as, but not limited to, spark plugs, plug leads, oils, filters, lubricants
or electrical failure with the exception of the following items. and factory fitted accessories.
• Component failure resulting from accident damage, misuse,
WHAT APPROVED EXTENDED
WARRANTY DOES NOT COVER neglect, overloading or abnormal use.
Normal wear and tear parts in addition to: • Faults resulting from the use of contaminated fuel or inappropriate
• All service/maintenance operations and adjustments fuel for the vehicle.
• Glass • Damage which has resulted from a failure to arrange for an obvious
• Paintwork and bodywork fault to be rectified.
• Wheels and wheel balancing/alignment and adjustment
• Damage which has occurred as a result of any accessory being
• Recharging of air conditioning unit is covered subject to it being
fitted (unless the accessory is approved by the manufacturer for
part of a valid claim
use on the vehicle and fitted according to instructions provided by
the manufacturer of the accessory).
• Batteries • Any damage caused by frost, including damage where a lack or
• Bulbs failure of anti-freeze has been a contributory factor.
• Exhaust System • Any damage or losses to components that are not directly covered
• Water ingress within the terms of this warranty.
• Strikers and hinges
• The gradual reduction in operating performance (wear and tear)
4 consistent with the age and mileage of the vehicle.
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• Wheels, tyres and batteries.
• Any loss, damage or failure which occurs while the vehicle is
outside the geographical territories detailed in this booklet.
• Paintwork, bodywork and glass.
• Weather strips and body seals.
• All damage and repairs resulting from water ingress, for example,
through damaged or ineffective door, window or roof seals,
through doors or sunroofs left open, or caused by driving through
MAXIMUM CLAIM LIMIT
The Company will pay both parts and labour at warranty rate up to the
sum equivalent to the purchase price of the vehicle:
• any individual claim up to the purchase price of the vehicle
• the sum of all claims made shall not exceed the purchase price of
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A D D I T I O N A L B E N E F I T S O F YO U R WA R R A N T Y
CAR HIRE WARRANTY TRANSFER
If you have a valid claim, you may claim reimbursement for a If you sell your vehicle privately you can transfer the benefits of this
replacement vehicle, but not including fuel and insurance. You cannot warranty to the subsequent owner or user of the vehicle. Please
claim for the first 24 hours that you are without your own vehicle. complete the form on pages 19 and 20 of the booklet and post the
After this period, you can claim for a replacement vehicle for up to complete booklet to Jaguar Approved Warranty Administration.
You or your Jaguar dealer must obtain telephone approval directly OVERSEAS COVER
from the Administrator before you use this service. Any replacement This warranty will cover your vehicle while it is outside the United
vehicle must be from a bona fide hire company or Jaguar dealer. Kingdom in Europe for up to 60 days in total during the period
WARRANTY EXTENSIONS If your vehicle has a breakdown in any country, which is a member of
Extensions to this warranty are available subject to terms and the European Union or EFTA (European Free Trade Association), subject
conditions. to warranty cover, you will be entitled to authorise a repair by any
Please ask your Jaguar dealer before this warranty is due to end and Jaguar dealer. You will be required to pay the full cost of repair on
they will handle your request. completion and should submit a claim for reimbursement to the
Administrator upon your return to the UK. For full details please refer
to the claims section of this booklet.
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It is a condition of this warranty that your vehicle is serviced in
accordance with the manufacturer’s guidelines. Throughout the
warranty period a franchised Jaguar dealer or other VAT registered
garage must carry out all servicing.
Services must be carried out within 1,000 miles/one month of the
intervals specified by the vehicle manufacturer, whichever comes first.
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WA R R A N T Y C L A I M P R O C E D U R E
REPAIRS IN THE UK The maximum we will pay is the equivalent UK rate for labour
charges and manufacturer’s list prices for parts at the date of your
Should it be necessary to make a claim under the terms of this
repair. All Approved warranty claims and associated correspondence
warranty, simply return your vehicle to your supplying Jaguar dealer or
should be sent to:
any other Jaguar dealer. They will confirm whether the claim and your
Jaguar Approved Warranty Administration
warranty are valid and will administer the claim on your behalf.
REPAIRS IN EUROPE
5 Mid Point Business Park
If it is necessary for a repair on your vehicle to be completed in
Europe you will not require authorisation from us. In the event that
West Yorkshire BD3 7AG.
the fault is covered by this warranty we will reimburse the cost of
Note: Claims invoices must be received by the Jaguar Approved
repair following your return to the UK.
Warranty Administration Claims Department within 30 days of the
In this event please contact the Customer Services Department on
date of completion of the repairs, otherwise they may not be
0844 573 8065 for instructions on how to proceed. If your claim is
accepted. Claims invoices received beyond this date will be subject to
valid, you will be reimbursed in pounds sterling at the prevailing rate of
review in terms of the reason for delay and it will be at the
exchange on the date the repair was completed.
Administrator’s discretion to accept such claims.
If you need to contact Jaguar Approved Warranty Administration while
you are abroad please telephone 0044 1274 260165.
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WA R R A N T Y T E R M S A N D C O N D I T I O N S
To help you understand this warranty, the conditions are set
Please take time to read them.
1. Warranty Holder The warranty holder is the only person who is
entitled to make a claim under this warranty.
2. Vehicle Any claim under this warranty must relate to the vehicle
described in the Registration Confirmation Letter.
3. Warranty Period The warranty period appears on the Registration
4. Authorisation No repairs are to be commenced until authorised by
our Administrator, unless covered by the overseas cover, which
may be authorised by the warranty holder.
5. Payment for Repairs When a franchised Jaguar dealer undertakes a
repair, they will obtain prior authorisation from our Administrator
and will invoice us the cost of the repair. In certain circumstances,
our Administrator may authorise a repair by another dealer in the
UK or you may authorise a repair overseas. In either event, you will
be required to pay the dealer on completion of work and may
then reclaim the cost from us.
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6. List Prices This warranty does not cover costs that are more than 11. Design Faults and Recalls Any damage to parts which are being
the manufacturer’s UK warranty prices for parts and labour rates recalled by the vehicle’s manufacturer or which have inherent
that are necessary to repair any failed parts. design faults are not covered by this warranty.
7. Invoices to Support Claims With every claim you make you must 12. Servicing and Service Records If you do not follow the
provide a VAT receipt from a garage, repairer or bona fide vehicle manufacturer’s service schedules, this warranty will not apply.
hire company. When you have your vehicle serviced, you are allowed 1,000 miles
8. Inspection of Vehicle and Parts Jaguar Approved Warranty either side of the specified service mileage or one month either
Administration reserve the right to inspect the vehicle before side of the specified time period, whichever comes first. A Jaguar
authorising repairs and may also arrange for parts to be examined dealer or other VAT registered garage must carry out the service
by a claims assessor. You may be asked to ensure that a faulty part and receipts must be retained as Jaguar Approved Warranty
is retained for our inspection following a repair. Administration are entitled to check the service record in the
event of a claim.
9. Repair/Replacement of Parts Jaguar Cars Limited’s obligations
under this warranty are limited to repairing or replacing at its 13. Modifications This warranty is designed to cover vehicles built to
option any part(s) which prove to be defective. the manufacturer’s original specification. If your vehicle has been
modified with any non-manufacturer supplied parts that are
10. Dismantling the Vehicle It is your responsibility to authorise the
associated to the items covered by the warranty, we reserve the
dismantling of your vehicle. The Company will only pay for
right to decline any claim (and any consequential damage) that
dismantling if it is part of a valid claim.
may occur due to the fitting/failure of a modified part. Cosmetic
modifications are acceptable including wheels/tyres providing
they are the same size/specifications as the manufacturer’s
equivalent – you may need to advise your accident insurer of
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14. Exclusions This warranty does not cover any of the following: 15. False Claims If you make a false claim, this warranty will be
a) Any loss, damage or failure, which is said by a qualified cancelled and you will forfeit all benefits. No refund will be made
engineer appointed by the Company to have existed before in such cases.
the start of this warranty. The supplying dealer should rectify 16. Other Warranties and Insurance If your claim is also covered by
any such pre-existing faults before this warranty starts. any other warranty, the Company will only pay its share of
b) Any loss where the speedometer or odometer has been the claim.
interfered with, altered or disconnected. 17. Legal Proceedings If a claim is accepted by the Company, the
c) Any vehicle used for hire or reward such as taxis or driving Company shall be entitled on the occasion of any loss to
school vehicles, or any vehicle with a Gross Vehicle Weight of undertake in the name and on behalf of the warranty holder, the
more than 3.5 tonnes or a vehicle used in any sort of absolute conduct, control and settlement of any proceedings and
competition, rally or racing or used in a public service capacity to take proceedings at its own expense and for its own benefit, but
(e.g. police, fire, military vehicles or ambulances). in the name of the warranty holder, recover compensation or
secure indemnity from any third party in respect of anything
d) Any liability for death, bodily injury or damage to other
which is accepted by the Company as being covered under the
property or any loss caused directly or indirectly by the claim
warranty. If the Company accepts your claim but cannot agree on
or event which gives rise to a claim under this warranty.
the settlement amount, it will refer the matter to an independent
e) Anything caused directly or indirectly by war, riot, revolution arbitrator for a decision. Any dispute over this warranty will be
or any similar event or by vandalism, theft or attempted theft settled under English Law.
of or from the vehicle.
f) Any damage which is due to any type of accident or any act or
omission that is negligent or against the law.
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18. Administrators Jaguar Approved Warranty Administration is 21. Cancellation Rights You have the right to cancel this warranty
authorised by the Company to act as their agents in relation to within 14 days of receiving this booklet and Registration
this warranty. They manage and administer all Jaguar Approved Confirmation Letter. Should you wish to cancel within this period
Warranty services. please contact your Supplying Dealer who will arrange
All claims and correspondence should be submitted to them at cancellation and a full refund.
the following address:
Jaguar Approved Warranty Administration, Jubilee House,
5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.
19. Cancellations You have the right to cancel this policy within
14 days of receiving this booklet and Registration Confirmation
Letter. Should you wish to cancel within this period please contact
your supplying dealer who will arrange cancellation and full refund
of any premium paid.
Unless cancelled in accordance with the cancellation rights
detailed above, in normal circumstances no refund will be made
and in no circumstances if a claim has been made.
20. Refunds Unless cancelled in accordance with the cancellation
rights detailed below, in normal circumstances no refund will be
made and in no circumstances if a claim has been made.
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ADMINISTRATOR JURISDICTION CLAUSE
Jaguar Approved Warranty Administration, Jubilee House, Any dispute concerning this warranty will be decided by the
5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. application of English Law.
EUROPE PERIOD OF WARRANTY AND MOT
Countries which are members of the European Union or EFTA
(European Free Trade Association). The warranty period appears on the Registration Confirmation Letter.
GEOGRAPHICAL LIMIT REGISTRATION CONFIRMATION
The United Kingdom, which includes England, Scotland, Wales,
Northern Ireland, the Channel Islands and the Isle of Man. This is the confirmation that the warranty application has been
accepted. When you receive the Registration Confirmation Letter,
INSURER please check that it contains the correct details.
Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar.
Registered number 88716 (Gibraltar). UK branch address: Acromas
Insurance Company Limited, Enbrook Park, Folkestone, Kent CT20 3SE. The motor vehicle referred to on the Registration Confirmation Letter.
Acromas Insurance Company Limited is authorised and regulated by
the Commissioner of Insurance, Financial Services Commission, WARRANTY HOLDER
Gibraltar, and regulated by the Financial Services Authority, United The person named on the Registration Confirmation Letter.
Kingdom. Acromas Insurance Company Limited is a member of the
Association of British Insurers.
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M O T T E S T FA I L U R E WA R R A N T Y C OV E R
Jaguar Approved MOT Test Warranty covers the cost of repair, STEERING AND SUSPENSION
replacement and/or adjustment to the vehicle of the specified parts
Manual and power steering units, suspension drag links, track rods/
listed which are covered as a direct consequence of such parts being
ends, shock absorbers, road springs, wishbones, swivel joints,
cited in a “Notification of refusal to issue an MOT certificate” (form
mountings, sub-frames and wheel bearings are covered for failure due
VT30) prepared during the period of cover, as causing the vehicle to
to wear, seizure, leakage and insecurity.
fail its MOT test. Accidental damage is not covered under this MOT
This Jaguar Approved MOT Test Warranty only applies provided the
Throttle Body, fuel injection system and fuel ECU are covered for
MOT Test falls due and is completed during the period of cover
failure to meet MOT exhaust gas emission standards (actual tuning and
provided by the Warranty package. Only one Jaguar Approved MOT
adjustments or damage caused by contaminated fuel are not covered
Test Warranty claim is permissible during the duration of the Jaguar
under this section).
Approved Warranty Package.
Brake master cylinder, wheel cylinders, calipers, discs, drums, load
Lamps, reflectors, indicators and bulbs are covered for failure due to
compensator, ABS modulator/sensors/computers and brake pipe,
discolouration, misalignment, water ingress and corrosion.
hoses and cables are covered for failure due to wear, leakage, seizure,
splits/cracks, corrosion and adjustment.
Mountings, belts, retractors and buckles are covered for failure due to
wear, non-function and insecurity.
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Vehicle structure is covered for corrosion. Failure due to accident
damage is specifically excluded.
Windscreen wipers and washer motors.
MAXIMUM CLAIM LIABILITY
Where liability for the cost of repairs is admitted under this MOT Test
Warranty the Warranty Holder will be reimbursed repair costs up to a
maximum aggregate of £750.00 (including VAT) during each period of
MOT Test Warranty. The first £50.00 of any claim must be paid by the
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M OT C L A I M P RO C E DU R E
IMPORTANT: Claims telephone number: 0844 573 8065.
The MOT Test Warranty does not cover accidental or malicious Important: No repair should commence until the Jaguar Approved
damage or neglect. See Terms and Conditions. Simply take your Warranty Administration Claims Department has given
vehicle to the nearest or supplying Jaguar Dealer and hand over: authorisation. When, and if, the vehicle is granted an MOT
Certificate (VT20) the dealer will forward a copy of a completed:
1. This MOT Test Warranty booklet and your Registration
Confirmation Letter. • Repair invoice.
2. Proof of servicing. • Old MOT Certificate and the “Notification of
refusal to issue an MOT Certificate” (VT30).
3. The previous valid MOT Certificate (if applicable) and the
notification of refusal to issue an MOT Certificate (VT30) citing No repairs are to be commenced until authorisation has been given by
the reasons for failure. The dealer will then take responsibility for the Administrator.
establishing that the parts involved in the repair, deemed The Jaguar Approved Warranty Administration Claims Department
necessary by the “Notification of refusal to issue an MOT reserves the right to examine any vehicle and subject the parts being
Certificate” (VT30), are covered by this MOT Test Warranty. repaired or replaced to expert assessment before commencement of
The dealer will be responsible for obtaining prior authorisation any repairs. It shall be clearly understood and agreed that in the event
from the Jaguar Approved Warranty Administration Claims of any dispute arising as to the extent of the liability, the decision of
Department. the assessor shall be final and binding on both the Administrators and
the Warranty Holder.
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Note: Claims invoices must be received by the Jaguar Approved • The Administrator reserves the right to subject the failed parts to
Warranty Administration Claims Department within 30 days of the expert assessment.
date of completion of the repairs, otherwise they may not be • If any claim is fraudulent in any respect all benefits under this
accepted. Claims invoices received beyond this date will be subject to MOT Test Warranty will be forfeited.
review in terms of the reason for delay and it will be at the
• The reimbursement for any claim under this MOT Test Warranty
Administrator’s discretion to accept such claims.
shall not exceed the manufacturer’s list prices for parts and
warranty labour rates necessarily incurred in the repair of covered
MOT TEST WARRANTY TERMS AND
CONDITIONS components up to the maximum claim liability.
(in addition to the main warranty terms and conditions) • The Company shall not be liable for any statement or
The Terms and Conditions of this MOT Test Warranty are representation, written or verbal (by whomsoever made), which
stated below: contradicts the Terms and Conditions in this MOT Test Warranty,
unless such statement or representation is supported in writing by
• The MOT Test Warranty is in addition to your legal rights, and
the Administrator on their behalf.
does not affect your statutory rights as a consumer.
A VAT receipted invoice from your Jaguar dealer must support
• Any exploratory dismantling charges will only be reimbursed as
part of a valid claim. It is the responsibility of the vehicle owner
to authorise dismantling and to pay charges if such dismantling
proves that the failure is not covered by the MOT Test Warranty.
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THIS MOT TEST WARRANTY DOES TERRITORIAL LIMITS
Cover under this MOT Test Warranty may only be granted to
• Any parts that have not actually failed or that are replaced or individuals residing, or corporate bodies registered in the United
reported during routine servicing and/or repair of other parts Kingdom. This MOT Test Warranty does not become effective until
which have failed. the application is received and accepted by Jaguar Approved Warranty
• Any component covered by any other existing warranties or Administration.
insurances. On receipt of the above the Administrator will issue a Registration
• Any loss to the Warranty Holder in excess of the maximum Confirmation Letter.
• Liability which attaches by virtue of an agreement but which
would not have attached in the absence of the said agreement.
• Any liability for death, bodily injury, or damage to other property
or any consequential loss of whatsoever nature arising directly or
indirectly from the claim or event giving rise to a claim under this
MOT Test Warranty.
• The MOT test and re-test fee.
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WA R R A N T Y T R A N S F E R R E Q U E S T
There is no charge for this service but it is only available for private NEW OWNER’S DETAILS
sales. If you require assistance in transferring your Warranty, please
contact us on: 0844 573 8065.
PART 1 Surname
THE FORMER OWNER MUST FILL IN
I sold my vehicle privately on
I want to transfer this Warranty to the new owner.
Warranty type and number (if known)
Mileage at date of transfer
Signature (former owner)
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PART 2 IMPORTANT
THE NEW OWNER MUST FILL IN
The Administrator should receive this form, together with the
complete booklet within seven days of the vehicle being sold
1. I have read and fully understand the contents of this booklet and privately.
accept the terms and conditions of this Warranty.
Jaguar Approved Warranty Administration
2. I certify that: Jubilee House
a) as far as I know, the vehicle has been serviced according to the 5 Mid Point Business Park
manufacturer’s service recommendations; and Thornbury
b) the details in Part 1 are correct. West Yorkshire BD3 7AG.
3. I understand that the Warranty will not be transferred to me until
the Administrator tells me that it has accepted this request for
transfer. I will then take the place of the former owner as the
Signature (new owner)
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C O M P L A I N T S A N D A R B I T R AT I O N
HOW TO MAKE A COMPLAINT You also have the right to ask the Financial Ombudsman Service to
review your case. The right to apply to the Ombudsman must be
We hope that you will be pleased with the service we provide.
exercised within six months of the date of our decision. Please write
In the unlikely event of a complaint, you should contact the
to: The Financial Ombudsman Service, South Quay Plaza,
administrator in the first instance on 0844 573 8065.
183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800.
If you remain dissatisfied, please contact the Insurer directly by
writing to: COMPENSATION SCHEME
Jaguar Assistance, Lambert House, Stockport Road, Cheadle,
Acromas Insurance Company Limited is covered by the Financial
Cheshire SK8 2DY.
Services Compensation Scheme (FSCS). You may be entitled to
This product conforms to the Motor Industry Code of Practice for compensation from the scheme if the Insurer is unable to meet its
Vehicle Warranty Products. In addition to your statutory rights, should obligations. This depends on the type of business and the
you remain dissatisfied with our decision you may refer the dispute to circumstances of the claim. You can get more information about
the Motor Industry Codes Advisory and Conciliation Service. compensation scheme arrangements from the:
Consumer Advice line 0800 692 0825 FSCS, 7th Floor Lloyds Chambers, 1 Portsoken Street, London E1 8BN.
www.motorindustrycodes.co.uk Telephone: 020 7892 7300.
Code Advisory and Conciliation Service This product conforms to the Motor Industry Code of Practice for
Motor Industry Codes Vehicle Warranty Products. For more information on the Code and
PO BOX 44755 what it means for you please visit www.motorindustrycodes.co.uk
London SW1X 7WU
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JAG UA R A S S I S TA N C E
Jaguar Assistance is a comprehensive assistance programme, designed
specifically for Jaguar drivers to promote absolute peace of mind.
The programme provides assistance in any motoring emergency, from
immobilisation due to breakdown or accident, to minor emergencies
such as a puncture.
If your vehicle is immobilised, Jaguar Assistance will attend your
vehicle. If the problem cannot be resolved at the roadside, we will
recover your vehicle to the nearest Jaguar Authorised Repairer. If the
Jaguar Authorised Repairer cannot repair your vehicle promptly, you
may be eligible for additional benefits such as car hire.
The benefits of Jaguar Assistance are available throughout the
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The following words and phrases are used throughout this booklet, Road traffic accident is a collision involving your vehicle and
and are defined as follows: another object, person or animal.
Eligible vehicle is the Jaguar vehicle that is entitled to receive Vehicle fault means any fault covered by the warranty.
Jaguar Assistance. Vehicle not at fault means keys locked in vehicle, lost keys, stolen
Additional benefits are car hire, onward travel, hotel accommodation, keys, incorrect fuel, running out of fuel, punctured tyre, glass breakage,
vehicle redelivery and vehicle repatriation. damage or destruction by fire, theft or vandalism, vehicle being kept in
Immobilisation means that your vehicle is not driveable due to a an unroadworthy condition, and vehicle not serviced in accordance
vehicle fault, a road traffic accident, or an incident in which the with manufacturer’s recommendations.
vehicle is not at fault. Your vehicle is a Jaguar or other make of car that is eligible to receive
Europe means the following countries – Andorra, Austria, Belarus, Jaguar Assistance.
Bosnia and Herzegovina, Belgium, Bulgaria, Croatia, Cyprus – North and
South, Czech Republic, Denmark (excluding the Faeroe Islands),
Estonia, Finland (excluding Aland),France, Germany, Gibraltar, Greece,
Hungary, Iceland, Italy (including Vatican City), Latvia, Liechtenstein,
Lithuania, Luxemburg, Macedonia, Malta, Monaco, Montenegro,
Netherlands,Norway, Poland, Portugal, Republic of Ireland, Romania,
Russia (up to the border with Asia), San Marino, Serbia, Slovakia,
Slovenia, Spain (including the Balearic Islands and Canary Islands),
Sweden, Switzerland, Turkey, Ukraine.
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S E RV I C E P R OV I S I O N
ASSISTANCE CENTRE EUROPEAN ASSISTANCE
The Assistance Centre is open all day, every day. Whether you’re in the We will provide assistance if your vehicle is immobilised whilst
UK or within Europe, you will have direct access to trained assistance driving in Europe (list of countries shown in “Definitions”). Our aim
personnel who speak your language and who can arrange for the is to fix your vehicle and get you on your way, if we're unable to do
appropriate resources to be deployed. this within a reasonable period of time we will recover your vehicle to
the nearest Jaguar Authorised Repairer.
We will provide assistance if your vehicle is immobilised at your ADDITIONAL BENEFITS
home address. Our aim is to fix your vehicle and get you on your way, If your vehicle suffers a vehicle fault that cannot be repaired at the
if we’re unable to do this within a reasonable period of time we will roadside and we cannot arrange for repair by the local Jaguar
recover your vehicle to the nearest Jaguar Authorised Repairer. Authorised Repairer within a reasonable period of time, you and
your passengers may be provided with an alternative means of
ROADSIDE REPAIR reaching your destination. Depending on your circumstances, you may
We will provide assistance if your vehicle is immobilised whilst be offered:
driving in the UK. Our aim is to fix your vehicle and get you on your • A replacement vehicle, or
way, if we’re unable to do this within a reasonable period of time we • Public transport, or
will recover your vehicle to the nearest Jaguar Authorised Repairer. • Hotel accommodation
These additional benefits are dependent on availability and are
provided at the discretion of Jaguar Assistance, see TERMS AND
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REPLACEMENT VEHICLE VEHICLE COLLECTION OR
A replacement vehicle will be available for up to a maximum of two
working days in the UK or ten working days if the immobilisation Jaguar Assistance will pay for reasonable costs incurred to collect
occurs in Europe while your vehicle is being repaired. Jaguar your vehicle once it has been repaired. Alternatively, if the Jaguar
Assistance will pay for taxi costs up to a combined total of £60 for Authorised Repairer is located more than 50 miles from your home
collection and delivery of the replacement vehicle. address, you may elect to have the repaired vehicle delivered to
If appropriate, instead of a replacement vehicle, we will wherever
possible organise and pay for you and your passengers to continue If your vehicle has been recovered by Jaguar Assistance to a Jaguar
your journey by second-class train or scheduled economy air travel. Authorised Repairer in Europe and if the repairs cannot be completed
before your intended return date, we will arrange and pay for
HOTEL ACCOMMODATION repatriation of your vehicle to the UK.
If the immobilisation occurs more than 50 miles from your home
address and overnight accommodation is a more practical option, we
will pay for the cost of hotel accommodation for you and your If your journey has been delayed due to the immobilisation of your
passengers for one night in the UK or seven nights if the vehicle, we can pass on urgent messages to your family, friends
immobilisation occurs in Europe. or business.
If your vehicle has to be stored following recovery by Jaguar Assistance,
we will pay for the cost of storage up to a maximum of £100. 25
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O B TA I N I N G AS S I STA N C E
Should you require Jaguar Assistance, you should contact Jaguar TELEPHONE NUMBERS
Assistance first. Please do not make your own arrangements.
Listed below are two telephone numbers, one for if you require
It would greatly assist us and speed up the assistance process if you assistance in the UK and one for if you require assistance in Europe.
could have the following details to hand when contacting Jaguar It is important you call the appropriate number should you require
• Your name and exact location
• The registration number and vehicle identification number (VIN) of JAGUAR TELEPHONE NUMBERS
United Kingdom – 0800 246844
• A brief description of the incident
If in Europe 0044 1926 320004
• A contact telephone number
Calls to Jaguar Assistance may be recorded to assist in confirming
details of calls that may be incomplete or unclear. Recordings may be
used for training purposes.
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TERMS AND CONDITIONS
ADDITIONAL BENEFITS EUROPEAN MOTORWAY/AUTOROUTE
If your vehicle is immobilised as a result of an incident for which the
vehicle is not at fault, additional benefits will not be provided. On certain major roads in some European countries, you must use the
Where additional benefits do apply, these are subject to the terms official SOS boxes at the side of the road to be connected to the
and conditions of Jaguar Assistance. authorised assistance service and arrange for initial recovery. These
roads are privatised and we may be prevented from assisting on them.
ADVERSE WEATHER CONDITIONS You should contact Jaguar Assistance at the earliest opportunity so we
can arrange for the most appropriate assistance once your vehicle has
Please be aware that adverse weather conditions such as high winds,
been recovered to a place of safety. Costs incurred for initial recovery
snow or floods can make some Jaguar Assistance operations physically
should be claimed back from Jaguar Assistance.
impossible until the weather improves. Our immediate priority will be
to ensure you and your passengers are taken to a place of safety and
it may be necessary to attend to your vehicle later.
We can on your behalf contact a Jaguar Authorised Repairer or
CARAVAN/TRAILER approved Jaguar glass supplier, who will usually be able to supply and
fit replacement glass. You will be liable for the cost of replacement
If your vehicle is immobilised, we will tow your caravan or trailer to a
parts and fitting charges.
destination near to the appropriate Jaguar Authorised Repairer. Jaguar
Assistance will not, however, be held responsible for any goods or
animals being transported other than domestic pets.
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HOTEL ACCOMMODATION LOST KEYS AND KEYS LOCKED IN
The maximum amount payable by Jaguar Assistance for hotel
accommodation will not exceed £100 per person per night or £150 per At our discretion, we will endeavour to provide assistance by the most
person per night in capital cities. practical method. However, should we be unable to gain entry to
your vehicle, modern security systems may necessitate a forced entry.
INCORRECT FUEL If this is the case, you will be asked to sign a declaration stating you
have given permission for this, and that any costs for resultant damage
If your vehicle is immobilised due to the use of incorrect fuel (or
will be your responsibility. These costs may be covered by your motor
running out of fuel) and the problem cannot be resolved at the
roadside, Jaguar Assistance may at its discretion, recover your vehicle
to the most appropriate Jaguar Authorised Repairer.
LIMITED ASSISTANCE Punctures to tyres do not merit car hire or vehicle re-delivery
assistance. However, if your vehicle should suffer multiple punctures
The benefits of Jaguar Assistance are not limited to mechanical
in one event, or your vehicle is not equipped with a spare wheel as
breakdown, we aim to assist in the event of any motoring emergency.
standard and a tyre in use suffers dangerous tyre wall damage, extra
Please note however that if your vehicle is immobilised as a result of
assistance may be required. If repairs cannot be made within a
an incident for which the vehicle is not at fault, then additional
reasonable period of time, the Assistance Centre will determine at its
benefits will not be provided.
discretion the appropriate level of extra assistance.
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RECLAIMING EXPENSES REPLACEMENT VEHICLES
If you have been authorised by Jaguar Assistance to pay for a covered A replacement vehicle will be sourced through one of the major
benefit and wish to recover the costs, please retain original receipts vehicle rental companies. You may be required to enter into a contract
and contact Jaguar Assistance for details of the reclaim procedure. of hire with the rental company and you must be able to comply with
their conditions of hire. You will be responsible for any additional
RELEASE FEES costs including, but not limited to, fuel, congestion charges, parking
Should your vehicle be stolen or involved in a road traffic accident fines, and speeding fines, and toll charges. Insurance requirements
and subsequently recovered by the police, you will be liable for any stipulate you must be between 25 and 65 years of age. If you are under
release fee payable before we can remove your vehicle. These costs 25 or over 65 we will endeavour to make alternative arrangements, but
may be refundable under the terms of your motor insurance policy. these cannot be guaranteed. Certain endorsements on your driving
licence may prejudice your eligibility to hire a vehicle. A valid driving
REPATRIATION FROM OUTSIDE YOUR licence and a credit card deposit to cover any additional costs will be
OWN COUNTRY required. Please note that we cannot guarantee availability of vehicles
with accessories such as roof racks and tow bars.
You will be asked to provide Jaguar Assistance with a signed inventory
of all items left in your vehicle prior to repatriation. Neither Jaguar
Assistance nor its agents accept any liability for the subsequent loss
of, or damage to, any items not declared on this inventory.
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VALIDITY OUTSIDE YOUR OWN
Jaguar Assistance is only available within Europe for single trips that
do not exceed 30 days and 91 days duration in any 12-month period.
It is recommended that adequate travel insurance should be taken out
in such circumstances.
The maximum amount payable by Jaguar Assistance for vehicle
redelivery will not exceed the cost of travel.
The maximum amount payable by Jaguar Assistance for vehicle
repatriation will not exceed the market value of your vehicle.
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E XC L U S I O N S
Jaguar Assistance will not pay for: • Damage or injury intentionally caused by the beneficiary or
• Any expense incurred without the prior authorisation of resulting from participation in a criminal act or offence.
Jaguar Assistance. • Any costs incurred if your vehicle is disabled by floods or
• Any expense that would have normally been payable by you, snow-affected roads, is embedded in sand or mud or is not
such as fuel, congestion charges, parking fines, speeding fines and easily accessible.
toll charges. • Specialist equipment charges – if the recovery of your vehicle
• The cost of replacement parts, unless covered by the requires the use of specialist equipment (for instance, as a result of
Jaguar Warranty. a road traffic accident, multiple wheel theft or vandalism) any
• Any costs resulting from participation in motor racing, rallies, costs incurred will be your responsibility. These costs may be
speed or duration testing. refundable under the terms of your motor insurance policy.
• Any costs resulting from your vehicle being kept in an • Costs incurred as a result of accident damage that are covered by
unroadworthy condition, or not being serviced in accordance your motor insurance policy.
with the manufacturer’s recommendations. If, in the opinion of
This list is not intended to be exhaustive. Whilst recognising your
Jaguar Assistance, a recurring fault is due to poor maintenance,
consumer rights, Jaguar Assistance may extend the list of exclusions if
we reserve the right to limit the assistance to recovery of your
and when there is a requirement to do so.
vehicle to the nearest Jaguar Authorised Repairer.
• Any costs resulting from you being under the influence of
intoxicating liquor or drugs, or from solvent abuse.
• Any consequential losses arising directly or indirectly from the
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AC C I D E N T S E RV I C E S
The Accident Services is designed to assist you during the repair CONTACTING THE ACCIDENT
process following a road traffic accident. SERVICES TEAM
In the event of an accident, to ensure that your vehicle is repaired to Should you require assistance following an accident, use the Accident
Jaguar’s original manufacturing specifications, please contact the Services freephone number:
Accident Services team who will look after your claim from start to 0800 777 196
finish. Initially, you will be asked for details of the incident, extent of Remember, it is your right to have your vehicle repaired at your
damage and details of any third party involved. repairer of choice.
If the vehicle is immobilised, the vehicle will be recovered to the Note: Accident repairs using non-Jaguar approved materials and/or
Dealer or Repairer of your choice, or to the nearest Jaguar Authorised methods of repair, may invalidate your vehicle warranty.
Body Repair Centre to your home address. Where the vehicle remains
mobile, a call to the most appropriate Jaguar Authorised Body Repair
Centre will be made in order to arrange an inspection of the damage
and quotation for repair.
The Accident Services team will liaise with you, the Jaguar Repair
Centre and insurer to ensure that the repair process proceeds with the
minimum of delay and inconvenience. In addition, if the accident was
the responsibility of a third party, the service will pursue claims for
any Uninsured Losses or personal injury compensation.
Jaguar Accident Services are available 24 hours, seven days per week.
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A D M I N I S T E R E D BY
Jubilee House, 5 Mid Point Business Park
Thornbury, West Yorkshire BD3 7AG 7619 – 12/09