Queueing Analysis of a Priority-based Claim Processing System

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					TITLE: Queueing Analysis of a Priority-based Claim
Processing System


SPEAKER: Basil Ibrahim, University of Waterloo,
CO-AUTHOR(S): Steve Drekic, University of Waterloo


ABSTRACT:
We propose a situation in which a single worker is responsible for
processing incoming claims that can be classified as being one of two
possible types. More specifically, we consider a priority-based system
having separate buffers to store high priority and low priority incoming
claims. We construct a mathematical model and perform queueing analysis
to evaluate the performance of this priority-based system, which
incorporates the possibility of claims being redistributed, lost, or
prematurely processed.

				
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posted:7/28/2009
language:English
pages:1