You have the right to appeal any claim or pre-certification denial, in whole or in part.
We must receive your request to appeal within 180 calendar days after you receive a
claim or pre-certification denial. Explain the nature of your appeal and attach any
relevant material, including the Explanation of Benefits and/or other correspondence,
including copies of pertinent medical records. The appeal process is described below.
Level I Appeal
A Level I Appeal panel reviews your request. We will notify you by mail of the decision
within 30 calendar days.
• URGENT APPEAL: If your doctor or provider advises us that a delay in the
appeal process may harm your health, we will reach a decision regarding your
appeal within 72 hours after we receive your Level I Appeal request.
You may mail your request for a Level I Appeal to:
Premera Blue Cross Blue Shield of Alaska
Attention: Member Appeal
P.O. Box 91102
Seattle, WA 98111-9202
Questions About Your Benefits
If you have questions about what is covered on your plan, please refer to your benefit
booklet and/or you may call our Customer Service department at: 1-877-762-9597.
019095 (04-2008) An Independent Licensee of the Blue Cross Blue Shield Association