KEY PERFORMANCE INDICATOR (KPI) OF PUBLIC COMPLAINTS BUREAU

KEY PERFORMANCE INDICATOR (KPI) OF PUBLIC COMPLAINTS BUREAU Key Performance Indicator Complaints Resolution Rate For 2009 Complaints Resolved Within 15 Working Days Customer Satisfaction Index (Excellent and Good) Target 90% Current Achievement (Until 30 June 2009) 67.6% 35% 30.1% 85% 89.5%