BOARD OF THE LEGAL COMPLAINTS SERVICE

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					                   BOARD OF THE LEGAL COMPLAINTS SERVICE

                    Meeting to be held on Wednesday 1 July 2009

                            At Victoria Court Leamington Spa

                                       AGENDA


Private meeting                                                     10.00 – 10.30


Part 1 (Public)

1    Apologies                                                      10.45

2    Minutes of the previous meeting and matters arising            10.50

3    Chief Executive’s Report                     Deborah Evans      11.00
     Service Complaints
     Equality & Diversity update including Research Report    Aisha Hussain
     Update on Insurance Initiative

4    Any other urgent business                                      11.45


Meeting to close at 12.00


LUNCH                                                               13.00


To attend:
Deborah Evans
Paul Johnson
Linda McInerney
Robert Walker
Aisha Hussain
Claire McCarthy
Doreen Taylor