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									                Shared Service Centre

        Candidate Information Pack
                    for

           Business Benefits
          Realisation Manager




Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   1
                                             for Transport
                                 Contents
Introductory letter; Chris O’Connor, Director of Shared Services


Overview of the Shared Service Centre (SSC), our values and
culture


Structure overview


Services provided by the SSC


The Civil Service – Overview


Our Current Users


Summary of Conditions of Service




                 Our Shared service Centre:
                 Working Together




Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   2
                                             for Transport
                                Our Shared Service Centre
                                Working Together




Dear applicant

I am pleased that you are considering applying for the role of Business Benefits
Realisation Manager here at the Shared Service Centre in Swansea.

The Department for Transport‟s Shared Service function is outwardly facing. We
are on a journey of improvement, constantly challenging existing ways of working
and looking to deliver even greater efficiencies. I rely on my team to drive
continuous improvement, and the role of Business Benefits Realisation Manager
will be critical to our success.

The role will require you to be an excellent analyst and problem solver with a
solutions-driven and strategic approach.

We have a good body of achievement behind us which we are building upon. I
constantly challenge Shared Services to be open to fresh ways of doing things, but
not lose sight of the critical importance of bringing users of our services along with
us.

I am pleased that you have shown interest to join us. I hope you find the following
information useful, should you have any queries, then please do not hesitate to
contact us.



Kind regards




Chris O‟Connor

Director of Shared Services

Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   3
                                             for Transport
    Department for Transport



   SSC – Ways of Working
   Setting the Scene
   We have developed a set of guidelines,
   principles and ground rules that will help us
   achieve our objectives (personal and
   organisational) while creating a pleasant and
   professional work environment for all of us.

   All colleagues at the SSC are encouraged to
   participate in the evolution of our agreed                       SSC Fact File
   ways of working. As part of the Department                       SSC is set to provide a shared service for 8 Customers in the
   for Transport, our behaviour should reflect                      Dft family. The SSC team will provide service to approximately
                                                                    23,000 colleagues.
   our values.
                                                                    Our helpdesks expect to deal with approximately 73,000
                                                                    customer enquiries each year. We use DVLA Values to guide
                                                                    what we do and to deliver as a team:

                                                                    We operate in Partnership
                                                                    We consider, treat and involve with respect, our colleagues,
Working in Partnership                                              customers, stakeholders and partners.

                                                                    We take Responsibility
                                                                    Making sure that our contribution to the Agency is clear,
                                                                    provides added value and is delivered to the best of our ability,
                                                                    to the benefit of all with whom we deal

                                                                    We have Integrity
                                                                    We are accountable for our actions and approach our work with
                                                                    honesty and openness.

                                                                    We show Dedication
                                                                    We work to be the best at what we do and commit to improving
                                                                    our performance and that of the organisation. We listen to and
                                                                    share views and ideas with colleagues openly, constructively
                                                                    and respectfully.

                                                                    We show Enjoyment
                                                                    We do our best to ensure that work is both enjoyable and
                                                                    fulfilling for both ourselves and others.




    Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department           4
                                                 for Transport
    Our SSC Core Values
    Our Colleagues, Ourselves, Our Organisation
    The SSC has its own specific values that capture the essence of how we want to work together




      SSC
       Our Colleagues
                                                     SSC
                                                     Our Organisation
                                                                                                   SSC  Ourselves
   When meeting and dealing with                 We aim to avoid actions and                   We make a personal
    others we display courtesy and                 comments that might                            commitment to meet the
    respect and treat people                       undermine others‟ positive                     highest standards of
    equitably.
                                                   perception of SSC.                             performance, quality and
   When managing people we                                                                       integrity in our efforts to
    endeavour to help and                         We actively promote the                        achieve our objectives.
    encourage the individual to reach              achievements of the SSC.
    their full potential offering praise                                                         We take responsibility for
    and constructive advice as                    We understand that it is our                   our own personal
    appropriate.                                   duty to help the SSC meet its                  development.
                                                   strategic objectives.
   When managed we respect and                                                                  We take responsibility and
    support our manager.
                                                  We are representatives and                     are accountable for our
   We respect and value the                       ambassadors of the SSC –                       actions.
    contribution of others regardless              inside and outside of work .
    of grade.                                                                                    We endeavour to improve
                                                                                                  by learning from our
   We try hard to be open and                                                                    mistakes.
    honest in our communications
    with others and thereby seek to                                                              We should have realistic
    gain the trust of the people that                                                             expectations of ourselves.
    we are dealing with.

   We share knowledge and
    promote a learning culture.

   We do not seek to blame others.

   We should create an action and
    initiative culture where failure is
    sometimes an acceptable
    outcome.

   We should have realistic
    expectations of others.




              Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   5
                                                           for Transport
A Different Approach
The SSC is a 'service' provider that will over time become responsible for providing key
services to eight business units and their 23,000 employees and their suppliers, and beyond.
Our reputation with service users will depend on the quality and flexibility of us all. As part
of the SSC team you will be part of:


Open Culture
In line with our values, we will promote an open culture where you can feel enabled and comfortable
in discussing any concerns or issues with any member of the management team. You will receive
an open response where information will not be withheld unless there is a strong and valid reason
to do so.


Leadership, Management & Empowerment
If we are to achieve our goals and be a successful, high performance team, it is important that
colleagues are empowered to ensure decisions are made at the most appropriate level.
The Senior Management team is there to provide leadership and strategic direction, developing
a vision that will allow colleagues in the SSC to be flexible and pro-active. Only by behaving in this
flexible, proactive manner can we hope to achieve the performance we are committed to.


Training and Development
A proven way to ensure the very best for our service users, and also maintain our marketability as
individuals, is through Continuous Professional Development. Keeping knowledge and skills up
to date and extending them wherever possible is our own responsibility. We will support each
other in our Learning and Development activities. We will foster a learning culture and recognise
that everyday has the opportunity to be a “training” day. You will find support and encouragement
for your development. Where appropriate, this may extend to professional development and
certification.

Working together to get the result
The success of our organisation relies on cross-functional teamwork, each bringing unique
strengths and perspectives into play. We work in a flexible way with individuals operating
as part of more than one team. This gives you an example of how the different teams in
the SSC interact with each other and what they need from each other. There are of course
additional teams that we interact with such as the Project team and the retained functions
and also teams such as the SSC trade union forum (TUS) that meets on a regular basis
to highlight and discuss areas of mutual interest.




Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   6
                                             for Transport
                             SSC Structure
  The SSC currently has four delivery areas comprising; HR Operations (including
  payroll), Customer Services, Finance and Procurement and ICT.


  Supporting the senior managers are the; HR Support; Finance Support and
  Business Support




                                      ICT
                                      Provide daily technical
                                      support to SSC
                                      Require prompt notification
                                      of systems issues

                                                                                HR and Business
                                                                                Support
HR Operations
                                                                                Provide business
Provide recruitment, data
                                                                                administration, HR and
management, L&D and
                                                                                Finance Support to SSC
performance services to
                                                                                Require prompt notification
SSC
                                                                                of any changes involving
Require prompt
                                        SMT                                     SSC Colleagues
notification of ES related
                                        Provide leadership and
changes or requirements
                                        strategic direction for the
                                        SSC as a whole.
                                        Require feedback, thoughts,
                                        ideas and input from a
                                        flexible, proactive team of
                                        SSC colleagues
                                                                               Finance and Procurement
     Customer Service                                                          Provide Finance, payments and
     Delivery                                                                  purchasing services
     Provide a focal point for                                                 Require High quality systems
     communication between                                                     support and comprehensive MI
     SSC and all Business Units                                                reporting facilities
     Require no Surprises. We
     need honest information                  Payroll
     from Delivery teams – even               Provide a service to
     if the news isn‟t good                   maintain and process
                                              staff pay details
                                              Require Immediate
                                              notification of changes to
                                              staff pay details




  Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   7
                                               for Transport
SSC – our culture, our values
Our Vision
The vision for the SSC is of a service and customer focused, cost effective and
efficient service organisation which provides corporate services to all within the
Department for Transport family and beyond.

Our Mission
To provide high quality, value for money corporate support services, creating and
delivering value to the Department for Transport family as well as future clients.
We have a clear vision of where we want to go; together we will achieve this aim.
Creating the right culture for the SSC will help to ensure that t delivers the agreed
family wide solutions, improved service and financial benefits that have driven the
investment. We have adopted four “DNA” behaviours which will take the SSC
forward. The DNA can be split into four main areas, these are;

Professionalism            – for us this means:
            Robust process controls
            Sharing knowledge and experience with colleagues
            Make time for learning, both individual and team
            Having respect and trust for each other, and not apportioning blame
            Promote open, honest and constructive discussion

Pride       – for us this means:
             Know what we do, do it well and know we do it well
             Strive for continuous improvement and actively support new solutions
             Suggesting new and better ways of doing things
             Accepting that mistakes happen

Customer Focus              – for us this means:
            Providing our customers with the service they expect
            Putting our customers at the heart of everything we do
            Delivering great customer care
            Passionate about what we do and act promptly to achieve goals
            Delivering what we say we will do, on time, every time
            Know our customers

Pace – for us this means:
            Pace and ambition
            Clear leadership and innovative management
            Drive and determination
            Set goals and achieve them
            Celebrate success

Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   8
                                             for Transport
What does SSC do?
Finance and Procurement
Finance and Procurement (F&P) provides services to Department for Transport
(corporate) (Dft c), Driver Vehicle Licensing Agency (DVLA), Driver Standards
Agency (DSA), and Highways Agency (HA) in respect of goods and services
requisitions and expenses claimants. We also have close links with suppliers,
bankers and end customer.

Other services cover:
       Transactional processing of all purchase to pay business, payment of
        employee expenses and customer refunds
       Banking and funds transfer services
       Fixed asset and sales accounting
       Accounting and financial reporting service


Customer Services Delivery
The SSC Customer Services Delivery team acts as the link between the SSC
operation and SSC        customers. The team consists of the Service Delivery
Manager, Customer Partners and the         Service and Support Desk (SSD). The
team liaises with the SSC Delivery areas to ensure that service and operational
performance comply with Service Level Agreements in place. They meet regularly
with both current and future customers to discuss service delivery and to help
facilitate knowledge transfer between the SSC and the Business Units. The team
also provides an escalation point for agreed relationship teams within each BU.

After a new migration to Shared Services the team provides a focal point to help
achieve a stable      position for the BU as soon as possible. This       involves
progress chasing issues and managing the issues log, providing feedback to the
BU and SSC operational areas, holding regular conference calls with the BU and
providing support at BU locations. Going forward the team will focus on improving
the look and feel of the information on the portal, in order to maximize the self-
help opportunities. This will enable users to resolve more queries without having
to contact the SSC.

The Service and Support Desk deal with all telephone and portal contacts from
users, vendors, job applicants and 3rd parties, and work closely with the Customer
Partners to ensure that they have an understanding of each Business Unit and
their requirements. Desk staff are able to resolve more than 60% of all requests


Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   9
                                             for Transport
received. Although they re-assign the remainder to the more specialist functional
areas, they pro-actively monitor all Service Requests until they are closed to
ensure that the SSC meets resolution targets.

The Service and Support Desk deal with all telephone and portal contacts from
users, vendors, job applicants and 3rd parties, and work closely with the Customer
Partners to ensure that they have an understanding of each Business Unit and
their requirements. Desk staff are able to resolve more than 60% of all requests
received. Although they re-assign the remainder to the more specialist functional
areas, they pro-actively monitor all    Service Requests until they are closed to
ensure that the SSC meets resolution targets.


ICT
The ICT area enables the delivery of HR, Payroll, Finance and Procurement
functions to customers of the SSC by supporting the technology.

Within the ICT team are SAP certified configuration specialists who maintain the
application, assess and implement changes and address problems should they
arise. Also within the SSC team is the scanning team which acts a front end for all
invoices and forms which are processed electronically

The change and development process is managed by SSC ICT and co ordinates
change requests made by customers, required by legislation or as planned
maintenance and assesses their suitability for implementation. Upon approval
being granted an appropriate release slot is identified, testing criteria confirmed
and support for the implementation put in place. All of these processes are ITIL
compliant.

The ICT Security Manager has responsibility for safeguarding the data held within
its systems and overseeing the integrity of its infrastructure and application. The
responsibility for managing third party suppliers and ensuring that they adhere to
pre agreed service levels also lies within the ICT team.



HR Operations, including Payroll
The Employee Services department is designed to deliver high volume
transactional HR services to its customers as efficiently and cost effectively as
possible. The 4 teams that make up the department aim to cover the transactional
HR services required by an organisation or an employee for the full life cycle of a
person‟s employment. Therefore, from an employee‟s initial hiring, to the
management of personnel information and their Learning and Development whilst
employed, to managing and processing end of employment actions when that
person leaves the organisation, we aim to deliver all the HR transactional work
required during this time. The 4 teams and a summary of their services are:-

Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   10
                                             for Transport
       The Recruitment Team is self explanatory in that it provides a range of both
        permanent and casual recruitment services to its customers via online e-
        recruitment systems
       The Data Team handles employee‟s personnel information throughout the
        employee‟s time with the organisation. This includes maintaining
        organisational structures, managing all personnel details changes and
        absence management
       The Development Team organises and manages Learning and
        Development activities for its customers whilst also assisting organisations
        with their Performance Management requirements. These activities include
        Planning, Scheduling and Booking of Training, Corporate and Workplace
        Induction, Evaluation and Individual Development Plans, Job and Position
        Profiling and Performance Management
       The Payroll Team is responsible for the payment of salaries to the
        employees of each of its customers. Each month additional payments
        including overtime, deputising, and substitution are manually input for
        employees who do not have access to the SAP system or the support of
        Pay Liaison Officers. The Shared Service Payroll Delivery area has annual
        events affecting the employees pay which include annual pay awards,
        changes to Tax Codes, Voluntary Deductions, e.g. Trade Union and Civil
        Sports Council payments. Statutory deductions are paid over to HM
        Revenues and Customs (HMRC) which are supported by P60 notifications
        to employees and P35 schedules to HMRC.

        In addition to the monthly payroll there is a mid month Coast Guard Rescue
        Officers (CRO) payment run for claims from those 3,000 who had been
        active in the previous month. Where the service and support desk are
        unable to resolve pay enquiries from employees the Shared Service Payroll
        Delivery area investigate reasons for the query and contact the individual
        with the result of the investigation. At present the Shared Service Payroll
        Delivery area support 14,000 employees‟ across the Department for
        Transport agencies.



Human Resources
The HR professional service provided to the SSC is based on a business partner
approach its aim is to empower and enable managers to manage, it is focused on
organisation development and transformation as the team moves forward. It
provides a transformational HR service, rather than transaction support.

The HR manager role, embraces a number of areas including structure, process,
policy design and culture. The main HR business partnering roles/activities are:


Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   11
                                             for Transport
       Strategic Partner – Developing and aligning HR strategy with organisation
        strategy:

       Employee Champion – Listening and responding to employees: providing
        support to employees and advocacy

       Change Agent – Managing transformation and change: ensuring capacity
        for change, and strategic partnering

       Enabling, developing and empowering managers to manage, with a hands
        off approach.



Business Support (including finance support)
Business support is a small, busy team with a varied range of responsibilities. We
take care of all general admin duties as well as manning reception and dealing
with security issues. We take responsibility for any accommodation/facilities
requirements including health and safety.

We act as central point of contact with other users of the Swansea vale site and
providers of services to the site. We are responsible for setting and monitoring the
SSC budget, customer charging and raising Purchase Orders for external
contracts etc.

Other duties include providing support for the Head of SSC and the Senior
Management Team, management of SSC corporate Risks and Issues and
co-ordination of management information (weekly highlight reports, balanced
scorecard etc).




Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   12
                                             for Transport
The Civil Service – an overview
The UK Civil Service supports the government of the day, by helping them develop
and carry out their policies and administer the public services for which they are
responsible.

As a civil servant you are part of one of the UK's largest employers which aims to
deliver world class, customer-focused services. The civil service seeks the best
talent to join it, people like yourself who can be flexible, adaptable, fast moving and
skilful. People, who can take pride in their work, are passionate about improving
and who will provide a high level of professionalism. All Civil Service departments
work with the government to formulate policies, while the various agencies of the
respective departments deliver them.




For further information on these civil service benefits and facilities please
visit the civil service web site at: www.civilservice.gov.uk



The Civil Service Code
As a civil servant, you are appointed on merit on the basis of fair and open
competition and are expected to carry out your role with dedication and a
commitment to the Civil Service and its core values: integrity, honesty, objectivity
and impartiality. In this Code:



Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   13
                                             for Transport
       „integrity‟ is putting the obligations of public service above your own
        personal interests;
       „honesty‟ is being truthful and open;
       „objectivity‟ is basing your advice and decisions on rigorous analysis of the
        evidence; and
       „Impartiality‟ is acting solely according to the merits of the case and serving
        equally well Governments of different political persuasions.

These core values support good government and ensure the achievement of the
highest possible standards in all that the Civil Service does. This in turn helps the
Civil Service to gain and retain the respect of Ministers, Parliament, the public and
its customers. This Code sets out the standards of behaviour expected of you and
all other civil servants. These are based on the core values.

Standards of Behaviour

Integrity
You must:
    fulfill your duties and obligations responsibly;
    always act in a way that is professional (see footnote 4) and that deserves
     and retains the confidence of all those with whom you have dealings;
    make sure public money and other resources are used properly and
     efficiently;
    deal with the public and their affairs fairly, efficiently, promptly, effectively
     and sensitively, to the best of your ability;
    handle information as openly as possible within the legal framework; and
    comply with the law and uphold the administration of justice.

You must not:
          misuse your official position, for example by using information
            acquired in the course of your official duties to further your private
            interests or those of others;
          accept gifts or hospitality or receive other benefits from anyone which
            might reasonably be seen to compromise your personal judgement
            or integrity; or
          disclose official information without authority. This duty continues to
            apply after you leave the Civil Service.

Honesty
You must:
                set out the facts and relevant issues truthfully, and correct any errors
                 as soon as possible; and
                use resources only for the authorised public purposes for which they
                 are provided.


Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   14
                                             for Transport
You must not:
    deceive or knowingly mislead Ministers, Parliament or others; or
    be influenced by improper pressures from others or the prospect of
     personal gain.

Objectivity
You must:

                provide information and advice, including advice to Ministers, on the
                 basis of the evidence, and accurately present the options and facts;
                take decisions on the merits of the case; and
                take due account of expert and professional advice.

You must not:
          ignore inconvenient facts or relevant considerations when providing
            advice or making decisions; or
          frustrate the implementation of policies once decisions are taken by
            declining to take, or abstaining from, action which flows from those
            decisions.

Impartiality
You must:
                carry out your responsibilities in a way that is fair, just and equitable
                 and reflects the Civil Service commitment to equality and diversity.

You must not:
          act in a way that unjustifiably favours or discriminates against
            particular individuals or interests.

Political Impartiality
You must:
    serve the Government, whatever its political persuasion, to the best of your
     ability in a way which maintains political impartiality and is in line with the
     requirements of this Code, no matter what your own political beliefs are;

       act in a way which deserves and retains the confidence of Ministers, while
        at the same time ensuring that you will be able to establish the same
        relationship with those whom you may be required to serve in some future
        Government; and

       comply with any restrictions that have been laid down on your political
        activities.



Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   15
                                             for Transport
You must not:
          act in a way that is determined by party political considerations, or
            use official resources for party political purposes; or

                allow your personal political views to determine any advice you give
                 or your actions.



Rights and Responsibilities

If you believe that you are being required to act in a way which conflicts with this
Code, the SSC must consider your concern, and make sure that you are not
penalised for raising it.

If you have a concern, you should start by talking to your line manager or someone
else in your line management chain. If for any reason you would find this difficult,
you should raise the matter with your department‟s nominated officers who have
been appointed to advise staff on the Code.

If you become aware of actions by others which you believe conflict with this Code
you should report this to your line manager or someone else in your line
management chain; alternatively you may wish to seek advice from your
nominated officer.

You should report evidence of criminal or unlawful activity to the police or other
appropriate authorities.




Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   16
                                             for Transport
The users of our services

The SSC is part of the Department for Transport. The Department for Transport's
aim is transport that works for everyone. This means a transport system which
balances the needs of the economy, the environment and society.

The vision for the Department for Transport is:

It will deliver for our customers and ensure “Transport that works for everyone”
because we are:

Working together - across internal boundaries, with other departments, our
partners and stakeholders, so we are more than the sum of the parts

Outward facing – so that we are open and receptive to ideas, trusted by our
partners and able to influence others

Good at what we do – strategic, professional, commercially-aware, action-
orientated, bold, innovative, decisive and efficient; demanding the highest
standards of ourselves and others

Confident – about what we‟re doing and why it matters, so we can explain it
positively

A great place to work – open, friendly, welcoming and honest; with real energy
and pride in the work we do; valuing, supporting and developing our people; doing
work that makes a difference with real personal responsibility.

The Department for Transport provides leadership across the transport sector to
achieve its objectives, working with regional, local and private sector partners to
deliver many of the services. The Department for Transport's aim is transport that
works for everyone. This means a transport system which balances the needs of
the economy, the environment and society.

The Department for Transport has 7 agencies for whom the SSC provides a
service. At present four of the agencies are using the SSC services, with additional
agencies due to join in the future. This section contains some information about
our current customers.




Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   17
                                             for Transport
DVLA (Driver and Vehicle Licensing Agency)

       Number of staff - 6, 100 Full Time Equivalents
       Location of HQ - Morriston, Swansea
       Area of transport they cover - All road vehicles up to HGV size
       Chief Executive - Noel Shanahan

    DVLA are responsible for vehicle and driver registration, road safety and
    vehicle-related crime prevention and work closely with the central Department
    for Transport, the Police, the motor trade, the courts and local authorities to
    increase the public‟s awareness of transport policy and safer driving.


DfTc (Department for Transport central)

       Number of staff - 1, 900 Full Time Equivalents
       Location of HQ - Great Minster House, Central London, SW1
       Area of transport they cover – Roads, Rail and Aviation, Maritime and
        Logistics
       Chief Executive – Robert Devereux, Permanent Secretary

    DfTc was formed as a department in its own right in 2002. It is primarily
    responsible for engaging with the public and a variety of appropriate
    stakeholders in setting and administrating policy relating to rail and aviation.
    DfT also provides some £13 billion in funding for roads, rail and aviation
    annually. DfT‟s top three priorities are balancing climate change with transport
    growth, skills and performance levels and value for money.


DSA (Driving standards Agency)

       Number of staff – 2,653 Full Time Equivalent
       Location of HQ – The Axis, 112 Upper Parliament Street, Nottingham NG1
        6LP
       Area of transport they cover –Drivers
       Chief Executive – Rosemary Thew

    DSA‟s vision is “Safe Driving for Life”. The overall mission is to contribute to
    the public service agreement objective to achieve 40% reduction in riders and
    drivers killed or seriously injured in road accidents, in the age group up to 24
    years, by 2010 compared with the average for 1994-98. DSA‟s contribution
    centre‟s on:

                Setting standards for drivers, riders and trainers
                Driver education and the provision of learning resources
                Registering and supervising quality assured instructors

Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   18
                                             for Transport
                Modern, effective and efficient assessments conducted as computer
                 based and practical tests.

HA (Highways Agency)

       Number of staff – 3500
       Location of HQ – Corporate Centre, 5th Floor, 123 Buckingham Palace
        Road, London SW1W 9HA
       Area of Transport they cover - Highways
       Chief Executive- Graham Dalton

The Highways Agency‟s primary functions are to manage traffic, provide
information to road users and improve safety and journey time reliability, whilst
respecting and minimising the adverse impact on the environment. HA network
consists of more than 7100 km of roads and is valued in excess of £84 billion. It
comprises motorways, dual carriageways and single carriageways in both urban
and rural areas. Operating, maintaining and improving the strategic road network
in England on behalf of the Secretary of State for Transport. It has a major role in
delivering the Government's Ten Year Plan for Transport. Their focus is on
mmanaging the network, maintaining the network, improving the network and
supporting wider government policy.




Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   19
                                             for Transport
Summary of Conditions
of Service

Pay, its calculation and frequency

Pay for employees at SEO (Senior Executive Officer)
Current Annual Salary for SEO

Minimum: £31,768-Maximum: £35,380

Salary is paid calendar monthly on the last working day of each month by BACS

There is a non consolidated performance bonus which is awarded as a lump sum
payment on an annual basis that is based on individual and corporate
performance, which for 2008-2009 was worth 5%.

Pay for part-time staff

If you work part-time, your pay will be calculated as a proportion of the full-time
rate for your pay band according to the hours that you work, excluding lunch
breaks.

The formula for this calculation is:

Part time pay =
        Hours worked per week x Yearly Salary if full hours were worked
        Conditioned hours per week (Net) *

                 * 36 hours London; 37 hours National

For example, if you work 18 hours per week in London you will receive 18/36 of
the full-time rate of pay (i.e. half pay).




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                                             for Transport
Flexible Working Hours
For the role of Business Benefits Realisation Manager, the basic working week is
37.5 hours for which flexible working is available, however due to the nature, level
and impact of the role additional hours may need to be worked which could be
unsocial including evening and some weekend working.


Annual Leave and Holidays
Our annual leave entitlement is 30 days per annum, plus 10.5 days public and
privilege holidays each year. Part time staff are entitled to leave on a pro rata
basis. You are entitled and encouraged to take your full annual leave entitlement
within each leave year.


Mobility
In the role of Business Benefits Realisation Manager you will be required to
undertake a large amount of travel throughout the UK for which you will receive
appropriate reimbursement. In addition, due to the nature and level of the role you
will also need to work flexibility not only in respect of location, but also working
hours, which may include unsocial working.


Sickness Absence
Full time staff, and part timers regularly working not less than the equivalent of 15
hours a week, may get full sick pay for up to a total of 6 months sick absence in
any period of 12 months. Someone who is sick for more than 6 months in any
period of 12 months will get half-pay for the period in excess of 6 months. There is
a total limit of 12 months sick pay in any one period of 4 years or less for which
you can be paid. (This may be at the full time rate depending on the
frequency/timing of the absences).


Travel and Subsistence
You are entitled to:

       expenses when you travel on official business within the UK away from your
        normal workplace.
       expenses when you travel on official business overseas.
       certain expenses that might be payable, if you are offered and agree to a
        permanent transfer at public expense.
       certain expenses that might be payable if you agree to work away from your
        normal workplace on detached duty and,
       the reimbursement of excess fares arising from a permanent transfer at
        public expense or for the duration of any detached duty.
       You are entitled to be reimbursed the costs of unavoidable expenses on
        parking, garaging and tolls (including road and river ferries).

Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   21
                                             for Transport
No member of staff should be financially disadvantaged whilst on official business,
permanent and compulsory transfer or detached duty. Likewise, staff on these
terms should not gain financially at the departments‟ expense.

Civil Service Pension
We offer you the opportunity to join the civil service pension arrangements, which
include a valuable range of benefits.


Attractive Relocation Package
If you are relocating, an attractive relocation package is available.

Gym Membership
We have a subsided gym available to all colleagues.

Crèche
We have a subsidised crèche facility available to colleagues

Car Sharing
There is a car sharing scheme in operation, which can help colleagues in reducing
the cost of travel to and from work, and also ease parking arrangements.




The Shared Service Centre Location
The SSC is newly built accommodation that is located within the Swansea Vale
Estate.

The full postal address is:

DfT Shared Services Centre
5 Sandringham Park
Llansamlet
Swansea Vale
Swansea
SA7 0EA




Applicant information pack – Business Benefits Realisation Manager, Shared Service Centre, Department   22
                                             for Transport

								
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