AIB Supervisor Certificate

							                            AIB Supervisor Certificate
AIB Course Code: 4322

Course Length: 16 weeks

Course Description:
This course prepares new and potential first-level supervisors to handle people management duties.
Among the topics covered are hiring, performance management, coaching, rewards and recognition,
corrective action, managing employee relations, and managing change.

Certificate: Participants who successfully complete this course and either complete the Banking Today
course or have three years experience in the banking industry will receive the AIB Supervisor Certificate.

Audience:
New and potential first level supervisors.

Learning Objectives:
After successfully completing this program, you will be able to:

       Select the most qualified candidate for the job
       Describe the importance of ethical practices in banking
       Identify the major strategies for managing employee relations
       Execute and communicate clear performance objectives
       Recognize the need to coach others to achieve their personal best
       Explain the need to employee corrective action and plan appropriate steps for corrective
        counseling
       Describe different forms of recognition and the benefits
       Explain the change process and what actions to take to manage change

Textbook: All reading materials are provided online.

Course Credits: AIB: 3.0

Prerequisites:
None

Required Software:
Microsoft Internet Explorer Browser 6.0 or higher or Netscape Browser 6.2 or higher
Maryland Bankers Association
AIB Online Registration Form
                                  REGISTRATION INFORMATION (student):
Last Name:___________________________ First Name:__________________________MI______
Last 4 Digits of Social Security Number (needed for participation tracking purposes):____________
Your institution’s name:___________________________________________________________
Your institution’s street address (no P.O. Boxes):________________________________________
City/State/Zip Code:_______________________________________________________________
Daytime Phone Number: (________)_________-_______________
Print your e-mail address VERY clearly:________________________________________________

BILLING INFORMATION (ONLY if different from student information and for MBA use only):
Institution’s name:________________________________________________________________
ATTN: ____________________________________ Dept.________________________________
Institution’s street address:_________________________________________________________
City/State/Zip Code:_______________________________________________________________

Course for which you are registering:
Course Title: Supervisor Certificate                   [ ] $695 MBA Member [ ] $875 Non-member
[ ] #3005355 - beginning 9/28/09, ending 1/31/10                [ ] #3005476 - beginning 5/3/10, ending 8/22/10
[ ] #3005386 - beginning 11/16/09, ending 3/21/10               [ ] #3005520 - beginning 7/26/10, ending 11/14/10
[ ] #3005431 – beginning 2/16/10, ending 6/6/10
Student disclosure:
Descriptions of courses are available from MBA and I understand that proper selection is my responsibility. I agree
to abide by all registration requirements of my financial institution/employer including cancellation/withdrawal
procedures. Upon completion of the ABA/AIB course, I authorize the release of my grades to MBA and to my
employer.          DATE:________________________________
Student signature:_________________________________________Date:________________
Department/Supervisor Approval:_____________________________Date:________________

NOTE:           FAX (410/269-1874) OR MAILTHIS FORM TO: Maryland Bankers Association, 186 Duke of
Gloucester Street, Annapolis, MD 21401. Registrations must be received at least one (1) week before the class start
date. Registrations received after this date will be subject to a $25.00 late charge. Registrations are processed first
come, first served, space available. Payment may accompany mailed registration form or MBA will invoice your
bank. Payment by those who are not members of the MBA must be made in full before the registration will be
processed. A fee of $35.00 will be charged for returned checks. Student will be contacted by ABA during the week
prior to the class beginning date. Grades will be reported by ABA/AIB when class is completed. Students may
transfer to a later course after they register with a $100.00 transfer charge.

Contact:      Joanna Weinreich, Professional Development Manager, (443) 837-1608 or
jweinreich@mdbankers.com.