Submitted Rfp Request for Proposal, Creating Database, Integration and Development of Dynamic Web Based Portal

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Submitted Rfp Request for Proposal, Creating Database, Integration and Development of Dynamic Web Based Portal Powered By Docstoc
					         Government of Maharashtra

       Directorate of Information Technology

                    Tender Document

              Appointing an IT Solution Provider for
      Redesign/Redevelop/Maintenance/Updation & Adding
Solutions/Continuous Enhancement to the Official Website & other
                      Intranet Applications.

               Tender Reference No.- DIT/File-05/CR.280
                       GOVERNMENT OF MAHARASHTRA

                                              Directorate of Information Technology,
                                              New Administrative Bldg. 19th floor,
                                              Opp. Mantralaya, Mumbai 400 032.
                                              Dt. 13/11/2006

           Invitation of sealed tender for the following works

Redesign, Redevelop, Maintenance, Updation & Adding
Solutions/Continuous Enhancement to the official website of Government of
Maharashtra ( & other Intranet Applications..

Directorate of Information Technology (DIT), General Administration Department,
invites offers from the reputed service providers for appointing as IT Solution
Providers for the above mentioned works.

The Offer Document can be downloaded from the official website of the Govt. of
Maharashtra viz.: till 27 November, 2006. The offer
submitted should be accompanied by Demand Draft of Rs.500/- as processing
fees from Nationalised/Schedule/reputed Foreign Banks drawn in favour of
‘Director (IT), Directorate of Information Technology, General Administration
Department, Government of Maharashtra.

The last date of submission of Tender document is 27 November 2006 till
15.00 hrs at the address given above.

                                           Directorate Of Information Technology,
                                           General Administrative Department,
                                           Government of Maharashtra

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Tender Reference                                     DIT/File-05/CR.280
Price of Tender Document                             Rs. 500/-
Last Date of sale of tender document                 27 November, 2006
Pre-bid Conference                                   20 November 2006, 15.00 hrs
                                                     Venue: DIT Conference Room, 19th Floor, New
                                                     Administrative Building, MUMBAI – 400032.
Last Date and Time for receipt of tender offers      15.00 Hrs on 27 November, 2006
Time and Date of Opening of technical offers         16.00 Hrs on 27 November, 2006
Place of Opening tender offers                       Directorate of Information Technology,
                                                     New Administrative Bldg. 19th floor,
                                                     Opp. Mantralaya, Mumbai 400 032
Address for Communication                            Director
                                                     Directorate of Information Technology (GAD),
                                                     19th Floor, New Administrative Bldg., Opp. Mantralaya,
                                                     Madam Cama Road, Mumbai - 400 032.
                                                     Telephone No. 022-22024177/22837263

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                                             PART - A


Government of Maharashtra (GoM) launched its official web site as its
first initiative in its E-Governance spectrum. The main purpose of the Web site content is to achieve
the ultimate goal of setting up of a true knowledge based system that delivers updated
information. GoM has also developed web based applications collectively called as E-Mantra
applications, which power the Internet/Intranet Site. The basic difference between the internet and
intranet versions of the web site is that certain specific information related to the Government is
available only on the intranet web site.

The entire site in addition to being bilingual is dynamic and available both on the internet and the
intranet of GOM. The website follows decentralized updating procedure for its contents and the
ownership of the content is also distributed. However, the overall responsibility of the website is
with the Directorate of Information Technology (DIT). This website has been awarded one of the
prestigious awards “GOLDEN ICON AWARD FOR BEST WEBSITE” by Government of India mainly
because of its contents & decentralized model.

The Government of Maharashtra is keen to make the present website as important portal for
integrated delivery mechanism for all the services rendered to citizens & businesses by way of
effective use of Internet, Intranet and its related technologies. It will further enable people to get
easy and instant information about Government program, policies, procedures & services etc.

The scope of work of the Solution Provider is indicated in Part B of this document. The instructions
to the Bidder along with eligibility criteria are indicated in Part C of this document. The relevant
Terms and Conditions are in Part D of this document.

The Offer/Proposal should be valid up to 60 days from the date of closing of the tender.

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                                              PART B
                                         SCOPE OF WORK
1. The Salient Features of the Present Website.
The Official website of the Government of Maharashtra provides one stop
access for all other Govt. websites through the Information Junction

    The site has been developed using following software’s.
    1.   Operating system: Linux operating system Vs.7.3
    2.   Database: IBM DB2 Vs. 7.2 enterprise edition
    3.   Webserver: Apache vs.4.01
    4.   Scripting Language: Php4, JavaScript, Perl.
    Content Management System or CMS is a system which is implemented in GoM's
   intranet, for facilitating dynamic updation of the content for its official Web site. In CMS, there
   are four basic roles defined namely Upload, Publish, Administration and MIS. Separate modules
   have been developed for uploading content to various sections of the Web site.
   Correspondingly, the CMS has the many Modules like – GR upload module, Schemes upload
   module, Forms upload module, Tender upload module content publish module etc.

    CMS modules are very much customized according to the general working procedure in the
    Government. It has bilingual data interfaces and user-friendly data input forms. In CMS
    module there is facility to link uploading document with some keyword in both languages to
    make it easy while searching that document. Most of the departments are using these CMS
    modules, mainly GR upload module.

   It may be noted that only important features are mentioned above, however, the bidders are
   requested to visit the official website of GOM and study various features of the website & also
   Intranet site in detail.
2. Scope of the work
   2.1 Facilities for Citizens:
   To Maintain the existing website of the Government of Maharashtra and upgrade it to an
   online interactive portal for various citizen centric transactions in an intelligent online interface
   with the Government. To develop solution for online intelligent procuring of cast certificates on
   pilot basis in one district and instant download of this certificate with digital signature features.
   Similarly to provide online solutions for integration with various departments, e-governance
   related activities and scale them up to cover the entire state Government and make
   Maharashtra Government website in the true gateway to Government of Maharashtra. Some of
   the solutions that gives an indicative idea of requirement of Government services are listed
    1. Booking of ASIAD for Mumbai to Pune and even other ST services.
    2. E- payment of Government taxes like Shet Sara , NA Tax, etc.
    3. E-payment of milk products like shrikhand etc of AAREY, MAHANANDA and delivery.
    4. Booking of MTDC Hotels and E-payments.
    5. Government decision should be featured in a running script with latest updates and
         photos/clips for downloading.
    6. File moment details for common man.
    7. PWD rest house bookings E-payments.
    8. SETU to be linked. (As far as possible in an online environment)
    9. Weather reports/Rainfall measurement or Disaster alarms live update.
    10. E-payments and bookings of various Government publications.
    11. E-payments of Sales Tax.
    12. MAHADA, BHADA, CIDCO, HUDCO house related links.
    13. Government employment related details.
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     2.2 Maintenance of Main Govt. Website & Intranet.
     The primary job of the Solution Provider would be of maintaining the official website of the
     Government of Maharashtra & other Intranet Applications throughout the period of contract.
     The vendor would also maintain the Intranet site of the Government of Maharashtra. Besides
     this official Website, many other departments and agencies under the Govt. of Maharashtra
     would independently continue to host their sites on GOM server. The service provider will also
     maintain all such sites, which are hosted & will be hosted in future. It is desired to provide “a
     one stop access” to these web sites, regardless of the point at which the user enters the
     system. Such "one-stop retrieval" will require that each site sponsored by an individual
     department or agency, in addition to serving its own particular users, would provide links to
     other sites. Similarly, this may require use of common styles, buttons, tools for the user, etc.
     The DIT has laid down some guidelines (General Design Guidelines Vs.1.3 - appendix 1) for
     departments to design their websites. These Guidelines will be required to be reviewed as per
     current possibilities and best practices. The Solution Provider should periodically supervise all
     the website of various State Government bodies and ensure that they follow the guidelines.
     The Solution Provider will be required to assist DIT to enforce these General Guidelines to be
     followed by each department. The Solution Provider will also advice DIT from time to time
     about modifications of these Guidelines. Various departments/Offices may appoint an
     independent consultant from a short-listed panel or otherwise, who will be required to get
     their design of the site cleared from the Solution Provider from the point of common
     navigability. The Solution Provider would be required to examine the design and prescribe
     changes if any. The development of the site will be done after getting the design, layout, and
     navigation buttons cleared from the Solution Provider appointed by the DIT. The Solution
     Provider may suggest that some of the features proposed in the individual site may be made
     generic so that other departments providing similar services can also use it. The Solution
     Provider would be responsible for collection of material from various Depts./Offices and will
     also ensure co-ordination of the Departments to prepare contents/material to be put on the
     official site of the Government in order to ensure that there is no conflict with what is provided
     on the main Government web site. The Solution Provider would help for registering the
     domain names in the name of the department concerned and to protect such domain names
     from being used or misused by anybody else. The guidelines for registering domain names are
     also mentioned in the General Guideline document (Appendix 1).

     2.3 Advisor of Content
     The contents of the website are very important. The Solution Provider has to proactively
     advise DIT/Departments/Offices on the contents of the website in writing so that it can
     constantly provide useful information to the public. The deviations made by the departments
     from the General Guidelines/advice of the successful Bidder should be regularly brought to the
     notice of the DIT. A monthly report may be submitted through a mail or written record with
     alerts for more serious problems noticed.

     2.4 System/Database Platform
     The overall platform of the website & Intranet has been already stated in the Para 1 of this
     part of tender. As regards OS, Database software, System software, Application server etc, it
     shall be the responsibility of the Solution Provider to provide cost-effective alternatives and full
3.   Other Databases which may have to be Developed:
     In addition to the above, the Solution Provider would have to develop five more database
     driven applications, if required. This will include Database design, creation, inter-linking with
     other databases (if necessary).

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4. Training for Management of the site/Sub-sites/Web-based applications &
   Operational training for Web-based applications.
    The Solution Provider would be required to train the staff of various departments/offices for
    proper upkeep of each of the sub-sites. Emphasis would be on creating internal capabilities to
    ensure quality output and continuous updating. Such training will have to be provided on a
    continuous basis for about 30/40 different departments and would include initial handholding
    and onsite guidance to the users.
    To ensure optimum benefit of various web-based solutions developed, the successful bidder
    will also impart user training to the target group at Mantralaya.

5. Static Pages:
     Periodically the Solution Provider would have to provide static pages preferably in html. The
     periodicity would depend on the events.

6    Enhancements (Internet/Intranet).
      6.1 At present the site is available in DVBW-TT-Surekh font for Marathi content. The
           Solution Provider would be required to make available the Unicode Version of the site
           also. Beside, the data/text available will have to be considered, without any change in
           unicode. The content may be generated in unicode and transliterated in non-unicode
           formats for supporting legacy systems.
      6.2 It is desirable that content is in open standards as recommended by W3C i.e XML . The
           GOI has initiated efforts to standradise localised applications for e-governance .It is
           desirable that our site also follows the recommendations and standards.
      6.3 The Solution Provider would be required to keep ready at least 5 versions of the theme
           of website look and feel with facility to change the theme say seasonally or as & when
           asked by DIT to remove the monotony.
      6.4 A content management tool will have to be modified for managing the multilingual
           multistandard content of website through a hierarchical authority structure with well
           defined access, read and write permissions.
      6.5 The Solution Provider would be required to provide in the CMS a MIS module to keep
           DIT informed of updation, deletion of the content by various users.
      6.6 The Solution Provider would be required to monitor the logs and submit reports to DIT
           on weekly basis.
      6.7 Periodic drives to activate, invigorate the website to reach out to potential
           users/beneficiaries will have to be conducted.
      6.8 The Solution Provider would be required to provide Payment Gateway facility whenever
           asked to do so.
      6.9 The Solution Provider would be required to make necessary changes in design &
           database structure of E-Mantra applications whenever asked to do so.
      6.10 The Solution Provider has to proactively advise and develop the Administrative structure
           of various departments.
      6.11 Provision of 1000 grade 3 digital signature for use by Government staff in initial stage.
      6.12 To integrate the Portal with various other departments wherever the backend is ready.
      6.13 To complete the front end to all these departments.
7.   Hosting and Web server :
     7.1 The Solution Provider would be responsible for hosting of the Site on the DIT servers
         along with all its related accessories/Hardware/System software/Application Software
         located in Mantralaya as well as its upkeep and maintenance excluding Hardware during
         the period of the contract. This includes loading, unloading and maintenance of all
         software, Firewall, Load Balancers, Backup system, mirrors, disaster recovery system,
         security solutions including anti virus as per requirement for Internet & Intranet.
     7.2 The Solution Provider would also be responsible for hosting all sites created by any
         department or agency of the Government of Maharashtra, whether created by the

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        Solution Provider or otherwise, on this server, if required. This will include providing
        necessary security, mirroring facility, conversion facility for Marathi content from
        one/legacy standard to another/Unicode if so required, and facility for day-to-day
    7.3 In case of any problem with the server of DIT the Bidder should shift all these site
        immediately on his own Server, co-located with any licensed ISP in Mumbai at no extra
        cost to the DIT.
8. Other features:
    8.1 The Solution Provider would also be responsible for identifying other relevant sites, which
        could be helpful to the users and providing links to such sites with proper disclaimer. This
        will include researching and providing external links to the sites relevant to the
        department’s core. The mission is to create a “Relevant Web Ring” for every department
        and enabling on-line services so that the user has instant access to the sites of successful
        entrepreneurs, consultant’s etc.
    8.2 The Solution Provider will ensure constant checking of links so as to ensure that there is
        no dead link/missed link.
    8.3 The site as & when updated will also be available on the Government Intranet
        immediately or vice-a-versa.
9   Deployment of Personnel/Staff.
    For the purpose of maintaining the site the Solution Provider will deploy a minimum of 9
    personnel in the premise of Government of Maharashtra. These personnel would be required
    to maintain all the systems and also carry out training as mentioned in Para 4 of this part of
    the tender to all the departments from time to time. The minimum qualification and
    experience of the personnel to be deployed are given below.
    Sr.No Description           Qualification             Experience
    1     Project Manager (One B.Tech/B.E./MCA/MCM Minimum 5 years experience in
          number on site)       with MBA from reputed Programming/development of
                                institute.                website, portals, and web-
                                                          based solutions.
    2     DataBase      Manager B.Tech/B.E./MCA/MCM Minimum 5 years experience as
          (One number on site) with MBA from reputed a Database Administrator of
                                institute & Appropriate website, portals, and web-
                                DBA Certification         based solutions.
    3     System Administrator B.Tech/B.E./MCA/MCM Minimum 5 years experience as
          (One number on site) & Appropriate DBA & a System Administrator of
                                Linux Certification       website, portals, and web-
                                                          based solutions.
    4     Developer      (Three B.Tech/B.E./MCA/MCM Minimum 5 years experience in
          numbers on site).     from Top 5 Institution in Programming/development of
                                Maharashtra(Preferred website, portals, web-based
                                IITians)                  solutions preferably in Java,
                                                          Perl, Php, DB2/Oracle, Web
                                                          sphere,      Apache,  Tomcat,
                                                          webbased GIS, websites in
                                                          indian languages with modern
    5     Trainer     \     cum Graduate with Degree in Minimum 2 years experience in
          Implementer (Three software        development onsite imparting training &
          number on site).      from a reputed Institute. working as coordinator with
                                                          client is required.

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     The CV and attested copies of the certificate of all such personnel should be submitted within
     15 days after issue of the work order to the successful Bidder. These personnel whose CV is
     given after the award of the tender would be required to work on the project during the
     period of contract. However these personnel can be replaced by mutual agreement. The
     personnel who would come by replacement will have their CV approved from the DIT.
     Apart from these, for the offsite support the senior personnel in the firm would also monitor
     the project from time to time. The offsite support will include configuring of OS, Database
     software, application server, middle-ware, optimization, Load balancing, suggesting &
     implementing security measures like firewall, virus wall etc & Database Management. The
     Bidder should clearly state the personnel attached offsite for the project and escalations for
     the support with their qualifications & experience. Further the Bidder would declare one point
     contact person for the coordination & getting services from offsite personnel.
10 Security of the Website.
   It will be the responsibility of the Solution Provider to ensure that the Official website of the
   Government is fully secured from Viruses, external and internal hackers. The solution provider
   should follow all the Industrial and International standards in these respects and also advice
   DIT and other departments to follow security measures. The Solution Provider will be required
   to co-ordinate with other vendors appointed by GOM for management of Intranet,
   maintenance of servers, other applications relating to Internet and Intranet website of GOM,
   ensuring proper installation of Virus wall, Firewall etc.

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                                             PART C
                                         Instructions to Bidder
1. Period of Contract:
    The agreement for Website maintenance/ Management, development of web based packages
    and web enabling databases will be initially for a period of 1year, extendible by 1 year each,
    for 2 more years from the date of Appointment.
2. Cost of Tender Document:
    A complete set of tender documents may be downloaded from the website, The tender should be accompanied by non-refundable Demand
    Draft of Rs. 500/- as processing fees in favor of Director (IT), Directorate of Information
    Technology, GAD Mumbai, from Nationalized/Scheduled/Reputed Foreign Bank at the time of
    submission of the tender.
3. Cost of filling Tender:
     The Bidder shall bear all costs associated with the preparation and submission of its tender,
     and the Purchaser will in no case be responsible or liable for these costs, regardless of the
     conduct or outcome of the tendering process.

     The Requirements for Applicants are as under:-
     • The Bidder should be in profit during the last 2 financial years i.e. 2004-05, 2005-06.
        The CA’s certificate should be submitted to that effect.

     •       A list of all the skilled personnel available with the Bidder with details of their experience
             in the Internet related technologies, particularly Marathi websites along with links of sites
             maintained, applications and qualification must be submitted along with the Tender.
     •       The Bidder should own a Server co-located with any licensed ISP in Mumbai. A certificate
             to this effect from the ISP is mandatory.

     •       The applicant must have developed at least two interactive, dynamic web sites presently
             operational, which have features for online application (forms, Registration etc.),
             submission and online monetary transactions. URL Registration details of such site must
             be furnished along with a letter of satisfaction issued by the company.

     •       Turnover above Rs.25 lakhs for the previous financial year i.e. 2005-06 from web
6.   Completeness of Tender Offer :
     The Bidder is expected to examine all instructions, forms, terms, conditions and deliverables in
     the Tender Documents. Failure to furnish all information required by the tender documents or
     submission of a tender offer not substantially responsive in every respect to the tender
     documents will be at the Bidder 's risk and may result in rejection of its tender offer. The
     tender offer is liable to be rejected outright without any intimation to the Bidder if complete
     information as called for in the tender document is not given therein, or if particulars asked
     for in the Forms / Performa in the tender are not fully furnished.

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7.   Two Bid System Tender:
     The offers shall be in two separate parts containing Technical and Commercial Offers. Two
     separate sealed envelopes containing the Technical and Commercial offers respectively should
     be enclosed together in a larger envelope, sealed and superscripted with the Tender
     Reference Number and Name of Bidder.
     All two inside envelopes should be separately securely sealed and stamped. The sealed
     envelopes must be super-scribed with the following information:
                     Type of Offer (Technical or Commercial)
                     Tender Reference Number
                     Name of Bidder

     8. ENVELOPE – I (Technical Offer):

     The Technical Offer (T.O.) should be complete in all respects and contain all information
     asked for, except prices. It should not contain any price information.
     The Technical Offer must be submitted in an organized and neat manner. No documents,
     brochures, etc. should be submitted in loose form. All the pages should be serially numbered..
     The documentary evidence of the Bidder's qualifications to perform the Contract, shall
     establish to the DIT's satisfaction that the Bidder is eligible as per the criteria outlined in the
     Qualification Requirements. This will include the following:

     a) A Demand Draft of Rs. 500/- as processing Fees.
     b) Index
     c) Tender Offer Form (Annexure A) duly filled in.
     d) Earnest Money Deposit of Rs. 10 Thousand only. (Bid Security Form (Annexure E))
     e) The documents as per QCR.
     f) An identification sheet (name or business name, legal status, contact person etc.).
     g) Declaration of the Bidder that they agree with the Terms & Conditions of the Tender by
     signing each sheet of the tender document (Part B & D).
     h) Power of Attorney in favour of the person signing the bids
     i) The Tenderer has to give the demonstration of online intelligent procurement of cast
     certificate software, to prove the software development capability.

9.      Earnest Money Deposit
     Bidders are required to give a Bank Guarantee valid till 31 December 2007 for Rs 10 Thousand
     (Rupees Ten Thousand) as Earnest Money Deposit along with their offer. This Bank Guarantee
     must be submitted in the format specified in Bid Security Form (BSF - Annexure E). Offers
     made without Bid Security will be rejected. The Bank Guarantee must be of a Scheduled
     Bank / Nationalized Bank / Foreign Bank.
     Unsuccessful Bidder’s bid security will be discharged / returned within 30 days after the
     expiration of the period of tender offer validity prescribed by the DIT.
     The successful Bidder’s bid security will be discharged upon the Bidder executing the Contract
     and furnishing the performance security.
     The bid security may be forfeited if a Bidder withdraws its tender during the period of bid
     validity or in case of a successful Bidder, if the Bidder fails:
     (i) to sign the contract in accordance with the terms and conditions
     (ii) to furnish performance security as specified in the terms and conditions

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10. ENVELOPE-II (Commercial Offer):
    The Commercial Offer must be given in a sealed envelope. The price bid should not contradict
    the Technical Offer in any manner.
    Bidder should submit their prices only in the Bid Form (Annexure - D) given in the tender,
    price quoted other than the bid form shall be liable to be rejected. The Bid Form must be filled
    in completely, without any errors, erasures or alterations.

11. Signing of Tender Offers
    The original Tender Offer shall be typed or written in ink and shall be signed by the Bidder or
    a person or persons duly authorized in writing to bind the Bidder to the Contract. Power-of-
    attorney accompanying the tender offer shall indicate such authorization. All pages of the
    Tender Offer, except for unamended printed literature, shall be initialed by the person or
    persons signing the Tender Offer. This will be in two different envelopes.
    The Tender Offer shall contain no interlineations, erasures or overwriting except as necessary
    to correct errors made by the Bidder, in which case such corrections shall be initialed by the
    person or persons signing the offer.
12. Erasures or Alterations
    Offers containing erasures or alterations will not be considered. There should be no hand-
    written material, corrections or alterations in the offer. Technical details must be completely
    filled up. Filling up of the Technical Detail Form using terms such as “OK”, “accepted”,
    “noted”, “as given in brochure / manual” is not acceptable. The Purchaser may treat offers not
    adhering to these guidelines as unacceptable.
13. Costs and Currency:
    The offer must be given in Indian Rupees only.
14. Fixed Price
    The Commercial Offer shall be on a fixed price basis; inclusive of all taxes Price quotation
    accompanied by vague and conditional expressions such as "subject to immediate
    acceptance", "subject to confirmation ", etc. will be treated as being at variance and shall be
    liable for rejection.
15. Submission of Tender Offers
    Sealed Tender offers shall be received by the Directorate of Information Technology, GAD at
    the address specified above not later than the time and date specified in the invitation for
    Tender offers. In the event of the specified date for the submission of tender offers being
    declared a holiday, the offers will be received up to the appointed time on the next working
    The DIT may, at its discretion, extend this deadline for submission of offers by amending the
    Tender Documents, in which case all rights and obligations of the purchaser and tender
    previously subject to the deadline will thereafter be subject to the deadline as extended.
    Telex, cable or facsimile offers will be rejected.
16. Late Tender Offers
    Any tender offer received by the purchaser after the deadline for submission of tender offer
    prescribed by the DIT, pursuant to the clause above, will be rejected and / or returned
    unopened to the Bidder.

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17. Modification and Withdrawal of Offers
    The Bidder may modify or withdraw his offer after its submission, provided that written notice
    of the modification or withdrawal is received by the DIT prior to the closing date and time
    prescribed for submission of offers. No offer can be modified by the Bidder, subsequent to the
    closing date and time for submission of offers.
18. Preliminary Scrutiny
    Prior to the detailed evaluation, the DIT will determine the substantial responsiveness of each
    offer to the tender documents. For purposes of these Clauses, a substantially responsive bid is
    one, which confirms to all the terms and conditions (including QCR) of the Tender Documents
    without material deviations. The DIT’s determination of an offer’s responsiveness is to be
    based on the contents of the tender offer itself without recourse to extrinsic evidence.
     The DIT will scrutinize the offers to determine whether they are complete, whether required
     technical documentation has been furnished, whether the documents have been properly
     signed, and whether the offers are in order.
     A tender offer determined as not substantially responsive will be rejected by the DIT and the
     commercial bid for such Bidder will not be opened.
     The DIT may waive any minor infirmity or irregularity in a tender offer, which does not
     constitute a material deviation. This shall be binding on all Bidders and the DIT reserves the
     right of such waivers.
19. Clarification of Offers
    To assist in the scrutiny, evaluation and comparison of offers, the DIT may, at its discretion,
    ask some or all Bidders for technical clarification of their offer. The request for such
    clarifications and the response shall be in writing. To speed up the tender process, the DIT, at
    its discretion, may ask for any technical clarification to be submitted by means of facsimile by
    the Bidder. In such cases, original copy of the document describing the technical clarifications
    must be sent to the DIT by means of courier / in person.
20. Short-listing of Bidders
    The DIT will short-list technically qualifying Bidders. The commercial offers of only short listed
    Bidders will be opened. The Bidder qualification according to the qualification criteria
    described above will form the basis of short-listing.
21. Evaluation Criteria.
    DIT will evaluate technical bids. The decision of the DIT will be final.
22. Completion of Compliance of Tender Conditions and Stipulations, Price
    The DIT will evaluate the Commercial Offers of short-listed Bidders as above and the Bidder
    determined to be substantially responsive.
     After opening Commercial Offers of the short-listed Bidders, if there is a discrepancy between
     words and figures, the amount indicated in words will prevail.
23. Award Criteria
    The Bidder whose commercial offer for the item at 1 of the price schedule (Annexure-
    D)     i.e.   Redesign/Redevelop/Maintenance/Updation                        &     Adding
     Solutions/Continuous Enhancement to the Official Website & Intranet
     Applications as per the Scope detailed in PART B of the Tender has been
     determined to be the lowest evaluated offer will be awarded Contract. The Bidder whose
     quote for the item at sr no 1 of the price schedule (Annexure-D) is lowest will have to match
     the lowest quotes receive by DIT for the items at sr no 2 & 3 of the price schedule

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24. DIT’s Right to Accept Any Offer and to Reject Any or All Offers
     The DIT reserves the right to accept or reject any tender offer, and to annul the tendering
     process and reject all tenders at any time prior to award of contract, without thereby incurring
     any liability towards the affected Bidder(s) or any obligation to inform the affected Bidder(s)
     of the grounds for the purchaser's action. The DIT reserves the rights to alter, amend, modify,
     or change any of the terms and conditions mentioned herein above.

25. No commitment to accept lowest or any tender
     The DIT shall be under no obligation to accept the lowest or any other offer received in
     response to this tender notice.

26. Corrupt or fraudulent Practices
    The DIT requires that the Bidders under this tender observe the highest standards of ethics
    during the procurement and execution of such contracts. In pursuance of this policy, the
    Purchaser defines the terms set forth as follows:
    0 “corrupt practice” means the offering, giving, receiving or soliciting of any thing of value to
    influence the action of the public official in the procurement process or in contract execution;
    1 “fraudulent practice” means a misrepresentation of facts in order to influence a tendering
    process or a execution of a contract to the detriment of the Purchaser, and includes collusive
    practice among Bidders (prior to or after bid submission) designed to establish bid prices at
    artificial non-competitive levels and to deprive the Purchaser of the benefits of the free and
    open competition;
    2 The Purchaser will reject a proposal for award if it determines that the Bidder
    recommended for award has engaged in corrupt or fraudulent practices in competing for the
    contract in question.
    3 The Purchaser will declare a Bidder ineligible, either indefinitely or for a stated period of
    time, to be awarded a contract if it at any time determines that the Bidder has engaged in
    corrupt and fraudulent practices in competing for, or in executing, a contract.
27. Signing of Contract
     At the same time as the DIT notifies the successful Bidder that its tender offer has been
     accepted the Purchaser will send the Bidder the Contract Form (Annexure F) provided in the
     Tender Documents, incorporating all agreements between the parties.
     Within 10 days of receipt of the Contract Form, the successful Bidder shall sign and date the
     contract and return it to the DIT.


                                                                                           14 of 44
                                           PART D

1.   Security Deposit / Performance Guarantee.
     The successful Vendor shall furnish Security Deposit as a performance guarantee of 10% of
     contract value or Rs. 3 Lacs whichever is more, in the form of Bank Guarantee for the
     contract within Ten days of the receipt of notification of award / Letter of intent from the
     DIT. This bank guarantee should be valid for a period of one year from the date of issue of
     such notification or letter. On extension of the contract the successful Bidder will have to
     extend the validity of this bank guarantee for the period for which extension has been
     awarded. The proforma of the performance guarantee is given at Annexure G (PSF)
2.   The Scope Of Work :-
     The Scope of the work, deployment of staff, Trainings, etc. are defined/detailed in Part B of
     this Tender.
     There will be a transition period of one week in which the new incumbent will take over the
     charge of Website and all other web-based packages from the existing contractor. This
     period will be utilized for transfer of Documentation’s & know how of the site and No
     Payment would be admissible for this period.
     The period of contract will start after this transition period. The total Annual maintenance
     payment will be divided into 4 equal parts and the DIT will make the payments on the
     quarterly basis, after deducting the penalty if any. The quarterly payment will be made within
     45 days of the presentation of invoice by the contract. The taxes will be deducted as
4.   PENALTY :
     The delay in providing following services will attract penalty as stated below:-
       1. Non functioning of the Internet or Intranet site for more than 2 hours for the causes /
          reasons which are in the purview of the contractor will attract the penalty @ 5% of the
          average of the monthly payment. The penalty will be levied for each of the instances.
       2. Non functioning of the Internet or Intranet site or any application for less than 2 hours
          (for the causes / reasons which are in the purview of the contractor) occurring more
          than 3 times in a month will attract the penalty @ 5% of the average of the monthly
       3. Dead links, wrong links, missed links, non functioning of database updation modules on
          internet and intranet web site will attract penalty @ Rs. 200/- per hour for such lapses.
       4. Content updation and its management is the primary responsibility of the contractor.
          The serious lapses observed in this regard will attract penalty @ 5% of the average
          monthly payment.
       The contractor will have to furnish reports as per requirement of the DIT along with
       quarterly invoice.
5.   Termination of contract.
             Either side may terminate the contract by 30 days written notice.
             On expiration of contract if the period of contract is not extended.
             If the value of the penalty exceeds 25 per cent of the quarterly payments.
             If the Bidder becomes Bankrupt or financially insolvable.
             If Bidder has been convicted for any unlawful activities.

                                                                                          15 of 44
6.     Limitation of Liability on Termination.

       If the contract is terminated except on expiration of contract, because of any of the reason
       stated above, the DIT will forfeit any payment due to vendor from the date of termination of
       contract. Any hardware/Software/Equipment lying within the premises of the Government will
       also be forfeited and become Government’s property.
       Any loss to the Government will be recovered from the due payments, security deposits. This
       liability will be limited to the amount of security deposits & due payments.

7.     Confidentiality: -
       Any information pertaining to the Govt. of Maharashtra or any other matter concerning GOM
       that comes to the knowledge of the vendor in connection with this contract will be deemed to
       be confidential and the contractor will be fully responsible for the same being kept
       confidential and held in trust, as also for all consequences of its concerned personnel failing
       to do so. The Solution Provider shall ensure due secrecy of information and data not
       intended for public distribution.
8.     Property Rights:-
       The vendor will have to submit source code required documentations to the DIT and DIT will
       have full rights over the source code and IPR shall belong to DIT and vendor will not posses
       any rights. On changes in the source code or documentation the vendor will have to provide
       source code / documentation to the DIT from time to time.

9     Security against infringement of third party Rights.
      The vendor will ensure the DIT is protected against all claims of infringement of third party
      Rights because of any action attributable to the vendor. As soon as such claims arise, the
      vendor will act immediately to extinguish all such claims & purchase such licenses at its own
      cost. All incidentals & court fees in this regard will be solely borne by vendor himself.
10.    Arbitration:

       All disputes, differences, claims and demands arising under the contract shall be referred to
       arbitration of a sole arbitrator to be appointed by the mutual consent. All arbitrations will be
       held in Mumbai.
11.    Legal Jurisdiction
         All legal disputes are subject to the jurisdiction of Mumbai courts only.


                                                                                             16 of 44
                                          Annexure A

                               TENDER OFFER FORM (TOF)

Date: _________2006
Tender Reference No.: DIT/File-05/CR.280
To: (Name and address of Indenter)


Having examined the tender documents including all Annexure the receipt of which is hereby duly
acknowledged, we, the undersigned, offer to Contract for maintenance of Official website of
Government of Maharashtra & Development of web based packages required by DIT in conformity
with the said tender documents.

We undertake, if our tender offer is accepted, to commence Contract within 10 days from the date
of receipt of your Notification of Award.

If our tender offer is accepted we will obtain the guarantee of bank in a sum of 10% of the
Contract Price or Rs.3.0 lakhs whichever is higher for the due performance of the Contract during
the Contract periods.

We agree to abide by this tender offer till December 31, 2008 and shall remain binding upon us
and may be accepted at any time before the expiration of that period.

Until a formal contract is prepared and executed, this tender offers, together with your written
acceptance thereof and your notification of award shall constitute a binding contract between us.

We understand that you are not bound to accept the lowest or any offer you may receive.

Dated this ____ day of ________________2006

Signature: _____________________________________

(In the Capacity of: ) ____________________________
Duly authorized to sign the tender offer for and on behalf of

                                                                                       17 of 44
                            Annexure B – DETAILS OF BIDDER

 Details filled in this form must be accompanied by sufficient documentary evidence, in order to
 verify the correctness of the information.

   Sr.                       Item                                             Details
1.       Name of the Company
2.       Mailing Address
3.       Telephone and Fax numbers
4.       Constitution of the Company
5.       Name of the Managing Director
6.       Brief Description of facilities   for   Contract,
         maintenance of website.

 Date: _______

 Place: _______

                                                             Signature of the Bidder

                                                                                        18 of 44
                      Annexure C – Performance Statement (P)

(for a period of last two years)

Bid No. _______ Date of opening _______ Time _______ hrs

Name of the Firm __________________________________________

  Order Order Placed by Description of Value of Date of completion of     Remarks         Are the sites
 Number (full address of  services     order in       Contract          Indicating for    satisfactorily
 and date organizations) rendered.     Rupees.                        reasons for late     functioning
                                                                       delivery, if any
                                                  As per     Actual

Date: _______

Place: _______

                                                     Signature of the Bidder

                                                                                    19 of 44
                        Annexure D – PRICE SCHEDULE (PS)

This is to be returned in original along with the Tender in ENVELOPE-II (Commercial

Serial No.                                      Price: Rs. 500/-

Tender Reference No. DIT/File-05/CR.280

Last Date and Time for receipts of tender offers: 19 June, 2006, at 1600 Hrs

Time and Date of Opening of technical offer: 19 June, 2006, at 1700 Hrs

Please note that the bidder should quote the prices in the following format as
mentioned in para 23 of Part C

Sr.                           PARTICULARS                                      UNIT         PRICE

1     Redesign/Redevelop/Maintenance/Updation     &     Adding  LUMP
      Solutions/Continuous Enhancement to the Official Website SUM PER
      and Intranet Applications AS PER THE SCOPE DETAILED IN YEAR (12
      PART B OF THE TENDER                                     MONTHS)

2     Extra cost for development of web based packages if                  Rate per
      required (Approx 30 man days per package)                            package

3     Extra cost for web enabling DATABASES if required (Approx            Rate per
      20 man days per package)                                             package

NOTE:- 1. For the purpose of commercial evaluation the price quoted by the Bidder against the
          item at Sr. No 1 above i.e. Redesign/Redevelop/Maintenance/Updation &
          Adding Solutions/Continuous Enhancement to the Official Website and
          Intranet Applications AS PER THE SCOPE DETAILED IN PART B OF THE
          TENDER will be only considered.
       2. The Bidder whose quote for the item at sr No 1 is lowest will have to match the lowest
          quotes received by the DIT for the item at Sr No 2 & 3 above

                                Signature of Bidder_____________________

                                Business Address_____________________

Place:                                                                          Date:

                                                                                        20 of 44
                 Annexure E – EMD/BID SECURITY FORM (BSF)

Whereas ________________________________________(hereinafter called "the Bidder") has
submitted its tender offer dated ________2006 for the ____________________(hereinafter called
"the tender")

KNOW ALL MEN by these presents that WE_________________ ___________________ ____
_____of ________________________ _______________ (hereinafter called the Bank:) are bound
upto ______ ____________ ____________________________(hereinafter called "the DIT ") in the
sum of _________________ ___________for which payment well and truly to be made to the said
Purchaser, the Bank binds itself, its succesors and asssigns by these presents. Sealed with the
Common Seal of the Said Bank this ___________ day of ________2006.

THE CONDITIONS of this obligation are :

       0       If the Bidder withdraws its tender during the period of tender validity specified by
       the Bidder on the Tender Form ; or
       1       If the Bidder, having been notified of the acceptance of its tender by the DIT
       during the period of tender validity :

   (a) fails or refuses to execute the contract Form if required; or
   (b) fails or refuses to furnish the Performance Security, in accordance with the instruction
       given in tender document;

We undertake to pay the DIT up to the above amount upon receipt of its first written demand,
without the DIT having to substantiate its demand, provided that in its demand the DIT will note
that the amount claimed by it is due it owing to the occurrence of one or both of the two
conditions, specifying the occurred condition or conditions.

This guarantee will remain in force up to and including and any demand in respect thereof should
reach the Bank not later than the above date

(Signature of the Bank)

                                                                                         21 of 44
                     Annexure F- CONTRACT FORM (CF) (Draft)

AGGREMENT MADE this _____ ____ day _________________ of Two thousand ________ _______
_________ _________ _____ Between________ ________ ________ ________ ________
_______ ______________ _______ ____(hereinafter called "the Contractor") of the one part and
the Government of Maharashtra (hereinafter called "the Government") of the other part.

WHEREAS the contractor has tendered for providing maintenance services to the Directorate of
Information Technology, Mumbai (hereinafter called "The DIT") as per the terms and conditions
mentioned in the tender document. Whereas such tender has been accepted and the contractor
has deposited with the DIT the sum of Rs. __________
(Rupees _________________________________only) as security for the fulfillment of this

NOW IT IS HEREBY AGREED between the parties hereto as follows:

0       The contractor has accepted the contract on the terms and conditions set out in the tender
notice no. ______________ dated ___________ as well in the acceptance of tender no.
______________ dated__________, which will hold well during period of this agreement.

1          Upon breach by the contractor of any of the conditions of the agreement, the DIT may
issue a notice in writing, determine and put an end to this agreement without prejudice to the right
of the Government to claim damages for antecedent breaches thereof on the part of the contractor
and also to reasonable compensation for the loss occasioned by the failure of the contractor to
fulfill the agreement as certified in writing by the DIT which certificate shall be conclusive evidence
of the amount of such compensation payable by the contractor to the Government.

2       Upon the determination of this agreement whether by efflux ion of time or otherwise the
said deposit shall after the expiration of __________ months from the date of such determination
be returned to the contractor but without interest and after deducting there from any sum due by
the contractor to the Government under the terms and conditions of this agreement.

3        This agreement shall remain in force until the expiry of 12 months from the date of
entering into the contract but the DIT may cancel the contract at any time upon giving one months
notice in writing without compensating the contractor.

4       In witness whereof the said ____________ hath set his hand hereto and the DIT has on
behalf of the Government of Maharashtra affixed his hand and seal thereto the day and year first
above written.

5       Notices in connection with the contract may be given by the DIT, or any gazetted officer of
the Stores Purchase Organization authorized by the DIT.

6        In consideration of the payments to be made by the DIT to the Vendor as hereinafter
mentioned the Vendor hereby covenants with the DIT to provide the Services and to remedy
defects therein conformity in all respects with the provisions of the Contract.

7       The DIT hereby covenants to pay the vendor in consideration of the provision of the
Services and the remedying of defects therein, the Contract Price or such other sum as may
become payable under the provisions of the contract at the times and in the manner prescribed by
the contract.

8        If subject to circumstances beyond control (Force Majeure) the contract fails to deliver the
stores in accordance with the conditions mentioned in the A/L, the Director (IT), shall at his option
be entitled either:

                                                                                             22 of 44
         0        to recover from the vendor as agreed liquidated damages or by way of penalty a
         sum not exceeding 1/2 % of the price of the stores which the vendor has failed to deliver
         as aforesaid for each week or part of a week during which the delivery of such stores may
         be in arrears, or
         1        to render services from else other organization after giving due notice to the
         vendor on the amount and at the risk of the vendor without canceling the contract in
         respect of the consignment not yet due for delivery, or
         2        to cancel the contract.

   0 In the event of action to be taken under (a), (b) or (c) the contractor shall be liable for any
   losses which the DIT, may sustain on that account. The recovery on account of agreed
   liquidated damage or by way of penalty under (a) above will be made by deducting the amount
   in the bills and the recovery of any loss, which the Director of Industries and Central
   Purchasing Officer may sustain under (b) & (c) should be made good by a credit note within
   the stipulated period for the purpose.


1.                                         For Directorate of Information Technology
2.                                      On behalf of the Governor of Maharashtra, Mumbai.

                                                                                          23 of 44
             Annexure G – PERFORMANCE SECURITY FORM (PSF)

(Name of Indenter)

WHEREAS _____________________________________________________(Name of Bidder)
hereinafter called "the Bidder " has undertaken, maintenance of Contract No.__________ ____
__________ dated, __________________2006 to supply AMC services hereinafter called "the

AND WHEREAS it has been stipulated by you in the said Contract that the vendor shall furnish you
with a bank Guarantee by a recognized bank for the sum specified therein as security for
compliance with the vendor's performance obligations in accordance with the Contract.

AND WHEREAS we have agreed to give the vendor a guarantee:

THEREFORE WE hereby affirm that we are Guarantors and responsible to you, on behalf of the
vendor, up to a total of _________________________________(Amount of the guarantee in
Words and Figures) and we undertake to pay you, upon your first written demand declaring the
vendor to be in default under the contract and without cavil or argument, any sum or sums within
the limit of ___________________________ as aforesaid, without your needing to prove or to
show this grounds or reasons for your demand or the sum specified therein.

This guarantee is valid until the ___________ day of ______________ 2006

Signature and Seal of Guarantors
Date __________________________________
Address: ______________________________

                                                                                      24 of 44
                           Appendix 1 - General Guidelines Document

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   (14) ²ÖÖŸÖ´µÖÖ (News)
   (15) µÖÖê•Ö−ÖÖ (Schemes)
   (16) ™ëü›ü¸ü (Tender)
   (17) ±úÖò´ÖÔÃÖË (Forms)
   (18) †ÖÙ™üŒ»ÖÃÖË (Articles)
   (19) ±úÖê™üÖê (Photo)
   (20) −Ö֐ָüߍúÖÓ“Öß ÃÖ−Ö¤ü(Citizen charter)
   (21) Important reports/Publication
   (22) Performance Budget
    (23) e-library

                                                                                              27 of 44
                     Appendix 1 - General Guidelines Document

                                The aims of the document
This guide is designed to assist various departments/agencies of Government of Maharashtra
(GoM), while designing and hosting their own sites for the internet. The purpose is to promote
excellence in government sites, through good management and good design

The tools of the Internet provide a vehicle for improved information sharing among various
departments of the Government as well as with the public. The crucial requirement for an effective
presence on the Internet is good content. Departments should develop sites which are rich in
authoritative and up to date content which is well written, caters for the needs of a wide range of
audiences and is easily accessible.

Proper use of the technology will increase opportunities for citizens to participate in government
by voicing their opinions and concerns. Internet technology has set the stage for the online public
services of the future.

                                  Who should read this?
This guide is relevant for all State Government departments, Semi Government bodies &
Government organisations, which use the Internet to publish information and provide services to
citizens and businesses.

• Departmental webmasters and IT professionals
• Semi Government and other government agencies who wish to build their website or already
   have their website.
• Those tendering for outsourced contracts for Internet services
• Officials who wish to use the Internet in support of service delivery or communication of
   information to the public.
• All agencies who wish to take up development work for the government website

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                              The first step: The target Audience
 The first step in building a web site is by answering the question - Who are the target audience or

 The target audience could be classified as

         a. Citizens or business house
         b. Gender / Age group
         c. Geographical location etc.

 The content should be separately focussed on each of the target audience.

                              The second step: The Objective
 The second and perhaps the most important step is to have a clear objective of building the website. It
 could be a plain brochure site providing details of the department or could be a completely dynamic site
 giving updated information about the happenings of the department and selling
 forms/publications/tenders online etc.

 Generally there are five levels of maturity that a website goes through

Level      Level                          Description
1          Articulate                     Website provides information only
2.         Interact                       Website allows for information search based on criteria
3.         Transact                       Website allows for search, request and purchase services
4.         Integrate                      Website has integrated its e-government activities into
                                          existing business process
5.         Transform                      Creative new process to support the best of class online

 One should not attempt to directly jump to a level 5. Best is to build the website in phases. In the first
 phase, publish all documents and information of public interest. Next upload all government forms for
 download. Finally integrate the website with the department workflow and provide online citizen services.

                                     The third step: Content
 Once you decide on the above two parameters, start looking at all information that you can put up
 on the site. Decide on material that you want to provide. With the broad ideas in place, sketch out a
 content structure of the website.

 When the content structure is finalised after discussions with the concerned designers and
 approving authorities, begin the compilation of the content material (both text and visuals). The
 content material could be compiled from all official sources of information. The content should be
 such    that     the    objective   for    each      of    the     target   audience     is   met.

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Digitization of contents
Once the contents have been compiled from all possible sources, digitize the same in MS
word format/Pdf format or even html format. The visual material (Photographs and logos)
can be scanned and digitized in gif/jpg format.

Creation of Web Pages
With the contents in hand, decide on the template for the website and follow the same
throughout. Ensure that navigation is simple, easy and the user never gets lost. Now
create the Home page and rest of the pages. The static HTML pages can be viewed on
the development system itself. Always try to use relative paths for hyperlinks so that once
the pages are uploaded on the server, the path is not a problem.

Cross-platform support
The Netscape and IE and not consistent in their behavior when it comes to certain HTML
tags, DHTML functions, javascripts etc. Hence use them carefully and test your pages in
both the browsers.

Monitor settings
The site is to be designed on a 800 X 600 resolution size as this is the most common
resolution used by most users. A footer specifying the most ideal setting of the display
should also be mentioned. For e.g. have a line at the footer that says “Best Viewed in
800*600, IE 4.0 and above”

Local Search Engine.
As the site becomes complex, it is desirable that a search facility is made available.

                                        The fourth step
Site hosting
How is the service to be acquired and provided?
Once the website has been designed, it is important to host and publish the same.
DIT makes available a free sub-domain name to all the departments. Once the site is ready, it can
be hosted under this domain name. In case, you need an additional domain name for the site and if
the domain is to be taken under the ‘.in’ domain, please contact NCST Bombay.
DIT will provide a free hosting facility.

                                         The fifth step
Promotion of Web-site.
Once the site is up, it is important to register the site with key search engines like google, yahoo,
altavista, lycos, excite etc.

                                        The sixth Step
who is the owner and who is responsible?
It is extremely important to keep the contents updated or else users will lose interest after visiting
your site once or twice. Regular updation must be done by the in-house web team. Each page of
the website must be updated at a predefined frequency. As far as possible, link all the applications
of the department with the web interface. This would enable fast and easy updation of the site.

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                           Issues that need special attention
Reliable and authentic
A government website is an official source of government information. Hence, it is very critical that
whatever is hosted on the site is authentic and duly verified before publishing.

All citizen interactions in the form of queries, suggestions, grievances must be timely and carefully
attended to. In fact the government website must be used as an effective tool for prompt response.

Updated information
It is extremely important to keep the contents updated or else users will lose interest after visiting
your site once or twice. The visitors expect to get the latest and up-to-date information about the
activities, schemes, programmes etc even before it is released in press or elsewhere. Hence,
whenever any new activity takes place in a Ministry/department, the news/information must gets
reflected on the website at least simultaneously, if not earlier than it appears in the Press. It would
be ideal if the website content management tool generates the relevant physical order/instruction/

It is essential that there is the widest acceptance of the view that maintaining a web presence
should become a part of the mainstream work of departments and agencies. This is relevant
equally to those involved in service delivery and in policy. It should be a core aim to provide the
public with accurate, timely and comprehensive information, and, in time, a wide range of online
services. These processes need to be overseen by senior officials.

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What should I put on the web-site?

                                    Content of Web-site
After going through the workings of the government, seeing international sites of Governments of
various countries we have compiled a small list of content that should be made available to public
on a government web-site. Though the control of content is for departments in line with their
objectives, there are certain principles that Government web sites should generally adhere to:
• The content should be comprehensive
• A general rule of thumb is that all material published for the information of the public at large
    should be available on the Internet. There should be a general move towards making
    interactive forms available online;
• Departments should publish the Names of Ministers and their responsibilities, departmental
    aims and objectives, postal address, fax and telephone number, e-mail and contact details.
    Names and telephone numbers or e-mail addresses of contacts for further information on
    specific policies or services
• Responsibilities, aims, and objectives of units and divisions
• All departmental schemes.
• Forms published by the department and guidance for their completion. Efforts should be made
    to make them available for filling online.
• Government resolutions
• All tenders notice with a facility to download the tender. Efforts should also be made to enable
    filling of tenders forms online.
• Press notices.
• Membership and terms of reference of advisory groups
• Complaints procedures.
• Citizens charter
• Research reports and statistical information
• Links to all other government web-sites. (This could be done by taking a user to the web ring)
• There should be extensive use of links to other useful sites. (These sites should have
    trustworthy and updated content)
• Help
• Discussion forums
• Opinion polls
• Chat Room
• Complaints /grievance redressal system should usually be available
• Feedback system

The contents that are mentioned in the later parts of this list (i.e. chat room/ grievance redressal)
should only be added after the department has build a system to promptly response to the inputs
from the public.

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                          Minimum homepage requirements
The web-site home page should have the Government of Maharashtra logo. The logo should have
the following links
No frame link A HREF=
Frame link        A HREF= / TARGET="_top".

•   Department name
•   Department logo (If any)
•   Email contact
•   Links to: Statement of purpose, department structure, including Agencies operating under it,
    Directorates etc
•   Search facility
•   FAQ/Help facility
•   What's New section – if the site is dynamic and adds huge content periodically.
•   Contact addresses (postal and e-mail)
•   Privacy policy statement
•   Complaints procedure / Grievance redressal system
•   Copyright disclaimer (including Third Party copyright)
•   Content disclaimer
•   Feedback page
•   Best resolution and browser to view the contents

           Bulletin boards, discussion groups and chat rooms
Where bulletin boards and discussion groups are used to invite comments and responses to
others' comments, departments should be mindful of the level of moderation which they must
provide. This is relevant both to the quality of the service, since an unmoderated forum may justly
be criticised as an inadequate means of consultation, and to the legal requirement to ensure that
content is not unlawful.

The minimum level of moderation entails a disclaimer distancing the host from the opinions and
comments posted, but in any case there must be clearly stated and enforced rules for posting.
These must disallow defamatory, libellous, racist, sexist or otherwise offensive language. There
must be arrangements to delete postings which contravene the rules promptly. There should be a
registration system to enable users to post views and there must be arrangements to ban users
who contravene the rules. Postings must be read frequently (a minimum of once a day).

For some sites, it may be desirable to limit membership in advance (for example to a particular
profession). Where this occurs, rules for membership must be transparent.

The maximum level of moderation requires users submit contributions in advance so that they
can be read by the host before being posted to the website

Chat rooms require a different form of moderation depending on whether they are permanent or

It is desirable that users of permanent chat rooms become members before they can contribute.
This makes it possible to bar users for contravening rules, as for bulletin boards. Permanent chat
rooms must be monitored frequently, particularly during busy times. It may be

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desirable to issue monitor status to trusted members as occurs in some commercial chat rooms but
this does not absolve the host's monitoring responsibility.

Temporary or special occasion chat rooms typically have a much higher media profile since they
may feature a Minister or other prominent figure responding to users' questions and comments. In
this situation, it is advised that questions are submitted to the interviewee (either live or in advance),
before being published in the chat room.

Moderators or administrators of these sites need more direct access, than with more static sites, to
tools to enable them to make updates to content. Moderators or administrators will need access to
:profile details, so that they can exclude people or readmit users who forget passwords.

These sites should state explicitly whether they have been optimised for a particular browser or
level of browser or screen resolution, whether they require Java or a plug-in.

                                       Generic Software
Considerable work has been done in building various government database. Unique codes have
been given to various departments and subjects. GR’s, News of different departments are being
stored. These can be easily picked by the software agencies executing work at your end. It is
essential that the coding system followed by all departments by uniform. This would help to
integrate database.
Generic Software for content management is being made available to all departments to upload
data. The following are the kind of data that can be uploaded
1) Department Information
    a) Aims
    b) Objectives
    c) Divisions
    d) Business Rules
    e) Events
    f) FAQ’s
    g) Images – for home page
2) GR’s
3) Newsletter
4) News
5) Schemes
6) Maps (digital and image)
7) Tenders
8) Citizen’s Charter
9) Forms
10) Articles
11) Photos
12) Ministers & Secretaries information
13) Poll question
14) Discussion forums
15) e-Library

There would be additions to this list as and when more applications are developed.

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Content disclaimers & Intellectual property rights (IPR)

                                     Content Disclaimers
Government web-sites should not automatically contain disclaimers about content. There is no
more reason to include a general disclaimer on a website than there would be to do so with respect
to equivalent hard copy material. On the other hand, the much increased accessibility of material
published on a website might in some instances more readily suggest that a disclaimer is
appropriate. An assessment of whether a content disclaimer is needed can only really be made on
a case by case basis. The department or other public body needs to consider the accuracy of the
material, the source of the material and the projected use of and reliance on the material.

Disclaimers could well be relevant where information originating outside of government is made
available on a public sector website. In such circumstances, bearing in mind the potential for
defamation and inadvertent infringement of third party copyright, it might be prudent to include
some form of disclaimer along the following lines:

The following information [specific document etc.] is provided for convenience as part of the service
we offer at this website. However, the XYZ Department/Agency (etc.) cannot accept any liability for
its accuracy or content. Visitors who rely on this information do so at their own risk.

Legitimate expectation
Information published on a website can create a legitimate expectation as to procedure or substantive
policy, just as can the hard copy equivalents. This also means that any mistake in the course of
publication on the Internet could have serious consequences in light of the sheer dispersal speed of
information and the numbers of hits that the more popular web-sites receive each day.

Links into government sites A link to any general liability disclaimer should be included on every
page since the site might otherwise be accessed without viewing the liability disclaimer.

Links from government sites It must be made clear to the user, when linking to a non-
Government website, that the information provided is the responsibility of that external source and
no longer that of the referring site.

                                            IPR issues
The creation of a link to a non-government site can raise legal issues depending on the manner in
which it is achieved. Where another website can be opened while the visitor remains in the public
sector website (in a frame, for instance), this might constitute an infringement of intellectual
property rights. There is also a possible liability where a seamless, non-obvious link is provided to
another site and the visitor thinks he or she is still in the public sector website. The prudent advice
is that where at all possible, permission to link should be sought in advance from the controller of
the site to which the link will be made.

A suitable disclaimer might read:
The [department name] is not responsible for the contents or reliability of the linked web-sites and
does not necessarily endorse the views expressed within them. We cannot guarantee that these
links will work all of the time and we have no control over availability of the linked pages.

                                                                                              35 of 44
How should I design the web-site.
                         Homepage, navigation and display
Government sites should have clear navigation, which is easy to use. Navigation has often been
overlooked by designers in favour of the look of the site. Information and services on web-sites are
only useful if customers can find them. The recommendations in this section aim to ensure that the
user can navigate the website using whatever technology is available to them.
Departmental web teams should ensure that:

•        The homepage is found at the URL that is served as the homepage by the server (i.e. not
•        There is a link to the homepage from every page
•        The main navigation menu is available from the homepage.
•        The main sections of the website should be accessible within one click from the homepage.
•        The logo of the department or organisation is included on each page.
•        There is a link to the main government of Maharashtra web-site from every page. This is to
be achieved by displaying the government of Maharashtra logo on every page. This logo will be
linked to the government of Maharashtra web-site
     No frame link         A HREF=""
     Frame link            A HREF=http://www. / TARGET="_top".

If menus are designed using non-HTML techniques, e.g. JavaScript or Shockwave, an
alternative menu must be supplied using standard HTML.

        1. Logo Usage
The logo of Maharashtra should be displayed at the upper left-hand corner of the page
(Header part). The logo should always sit on the header, Aligned centrally (Vertical). This
logo would be a hyperlink to the home page of the parent site

The department logo should be placed on the extreme right of the page, aligned centrally.
The size of the department logo should not be more than the size of GoM logo.

        2. Colors
Using colors that are universal and recognizable by most browsers is essential. These
colors are known as websafe colors. All the elements on a page should always be on
websafe colors. Only photographs are an exception to this rule.

The Font Color attribute must not be set to white, as it will not print.

The Font colour should be in contrast to the background colour, to aid readability. If some
text must be rendered in a particular Font, it should be presented as an image and a text
alternative                   should                       be                     supplied.

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           3. Fonts
Marathi Fonts
Local Language Support: for Marathi please use unicode standrad which is font
independent. However if facility for the same is not available, use of non-standrad fornt
like the font DVBW-TTSurekh will be permitted. . It is a dynamic font.
The size of the Marathi font and other attributes would be the same as that of its English
counter part. These fonts are dynamic fonts developed by C-DAC. You can download the
same from the download section.

Avoid all-uppercase headlines in english. They are much harder to read, because words
formed with capital letters are monotonous rectangles that offer few distinctive shapes to
catch the reader's eye.
In general, use lower case style (capitalize only the first word, and any proper nouns) for
your headlines and subheads. Lower case style headlines are more legible, because we
primarily scan the tops of words as we read:
All-caps and over-use of italics should be avoided. Underlined text should be avoided so
as not to cause confusion with hyperlinks.

             4. Hyperlinks and Windows Management Hyperlinks
A hyperlink includes text or graphics, capable of ‘transporting’ a user to a pre-defined
destination on the web with one click of the mouse.
Internal links are clickable texts or images that direct the user to another web page within
the same website. This includes all the websites that are build by department/agencies of
the Government of Maharashtra and form a part of the web ring.
External links are clickable texts or images that directs the user to an external web page or
website on the World Wide Web.
Windows Management
All the internal links should operate within the same browser window. With external links,
an additional browser window should appear at least 15 pixels shifted to the lower right of
the primary website window.

           5. Naming Convention
Directories and File Names should be in small letters with no spaces.
Eg.     Right Names: default.htm, irrigation_dept.htm
        Wrong names: Default.htm              (the “D” is capital),
                         irrigation dept.htm (there is a space in-between “irrigation” and “dept”)
Though naming convention does not make too much of a difference if the site is loaded on a NT
machine, but on a linux/unix/solaris machine, a wrong naming convention would give errors. No
other forms of punctuation should be used in a file name. The file names should be descriptive.
However,      the      name        should      not      be      greater  than        50     characters.

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        6. Style Sheets
While coding use of style sheet is essential. No hardcoding of fonts/colors should be done
anywhere on the site.
Use of style sheets not only decreases effort in coding, but also it also has the following advantages
        a.      Leads to faster page loading and
        b.      Easy changes to the site.

        7. Links to other departments
Citizens and businesses visiting a site will often want information which is held a number of
departments. Departmental sites should provide better service by links to related information on
other sites, whether in central or local government or the private or voluntary sectors. A general
principle is that departments should not duplicate information from other sites for which they do not
have authoring responsibility. To do so risks the simultaneous publication of conflicting versions of
what should be the same information.
The following principles should be observed:
•        Authors of content for web pages should offer links to relevant sites in other departments,
local government and external sites.
•        Links should be to specific pages on other sites, not just to the home page.
•        Notice should be given whenever a link takes the visitor outside the government web
•        Authors of content should identify other sites where links to their sites should appear and
take steps to ensure that they are included in them.
•        Departments should adopt as open a position as possible in respect of incoming requests
for inclusion of links to other government sites.
•        Departmental webmasters should keep registers of the links on their sites and, where they
have established them, of links to their sites from elsewhere. They should test them on a regular
basis and make arrangements to update links where necessary at no more than 1 working day's
•        Departmental web teams must notify those with whom they have placed links back to their
site of any decisions which will make those links ineffective or where they should be superseded by
links to new pages.

        8. Information Junction.
In addition to providing links form the department pages to other web-site, departments should
have a common page that lists all the websites of all the department. This page also called as the
web ring will be present on the all the government sites. The concept of web ring emerges out from
the need to provide a one stop access to all departments. But as of now all of them function
independently. In order to bring in some consistency and synergy, the web ring is designed as a
common gateway to all the web sites functioning as part Government of Maharashtra. All the web
sites are required to download the html pages for the web ring and display the page on their web
site. Link to this page must be given in a prominent position in all the web pages. This could form a
part of the primary navigation aid. These pages could be downloaded from the URL –

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Provision of information
Where departments include material about services or information which is the responsibility of
another department or organisation, they should clear the text with them. This is also a good
opportunity to obtain useful links for the site.

        9. Tags
Head tags must be included (opening and closing).
Body tags must be included (opening and closing).
Comment codes must follow a set notation e.g. <!--Comment Code text-->.
The Body Tag must include the Text, Link, Vlink, Alink attributes.
Comment codes must not be used to credit individuals or other companies.

Code layout
A standard layout must be adopted for HTML files e.g. Attributes must be added to Tags in the
same order throughout. Comment codes should be used to make portability easier.

Title Tags
Title tags are valuable for internal management, user navigation, and search engine positioning.
Title Tags must always be included. Title Tags should be no longer than 60 characters and where
possible under 30. Title Tags should have a set syntax, describing the organization and the content
of the page.

                                                                                         39 of 44
What are the common applications that I can use?
The DIT has purchased licenses for DB2 (Ver 7.1). It has also obtained servers for hosting the web
application. These servers have a linux operating system. All the departments desiring to host their
web site can do so free of cost on this server. NT based servers will also be provided for the
departments to host their existing sites.
However all departments that are creating the website from scratch or are revamping their websites
should develop their sites on linux/JSP base.

                        Hosting the web-site on other servers
Procurement of ISP services
Connection guarantees Levels of connectivity should be agreed with ISPs, as should compensation
arrangements if they are not met. It is for the business to decide whether 100% connectivity needs
to be guaranteed. If it does, it should be born in mind that 100% connection can only be guaranteed
when connectivity is provided by more than one telecommunications operator. Where web servers
are guaranteed 100% uptime, purchasers must be aware that this is only likely when the website is
hosted on two servers in different locations. Contracts should specify levels of availability and
compensation arrangements if they are not met. Connectivity guarantees should in any case
exceed 98% Purchasers must be aware of compensation claim procedures, and whether
connection and uptime guarantees are calculated annually, quarterly or monthly, and whether these
are on a fixed or rolling basis

Security: The security of the ISP site should be sufficient for the classification of the information
which is hosted on it. Guidelines for access control and physical security should be sought and
checked against the ISP's procedures.

Backup: The ISP should perform backup procedures to the client's predetermined schedule. The
ISP should guarantee these procedures and the maximum time to site restoration in the event of a

Database integration: If the purchaser wishes to implement a database driven site, either
immediately or in the future, they must be aware of any technical limitations and cost implications
imposed by the ISP.

Web server statistics The contract should specify that the ISP will provide the web server

Bandwidth: Purchasers should estimate growth in the requirement for bandwidth over the course
of a contract. For some websites, bursting connection is desirable (typically useful for websites
which receive seasonal or occasional growth in traffic). Unfortunately, it becomes very difficult to
predict the overall cost of bandwidth over the year. The alternative is to purchase fixed bandwidth.
In this situation, high bandwidth (to cope with bursts of traffic) will be expensive, whereas low
bandwidth       will    result   in     users     being     unable       to    reach     the   site.

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Contracts should include pricing for higher and lower bandwidths than those
initially purchased and conditions for changes in bandwidth requirements,
including periods of notice.

Technical Support: ISP's should provide 24*7 telephone technical support.
Pricing: Pricing should be transparent. Purchasers must be aware of potential 'hidden' costs,
such as:

•       Additional bandwidth
•       Additional disc space
•       Additional software
•       Surcharges on quarterly as opposed to annual payments
•       Maintenance of any hardware provided as part of the contract.

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What names should I choose?
                                       Domain Names
Domain names have been registered by the GoM for all the departments. These names are
subdomains of the main government of website. The departments are free to register their own
independent name.
Each of the department would have a domain name of or
http://<shortnameofdepartment> For example the domain name for the
Schools education department would be when the department
name is too long then either the abbreviation is used or only the first few letters of their name is

         Department                      Registered free           Optional names that can be
                                                                    registered independently
General Administration    
Science & technology
Transport & State excise    
Revenue & Rehabilitation
Animal Husbandry    
School Education     
Urban Development     
Public Works            
Law and Judiciary        
Rural Development   
EGS & Civil cases     
Social Welfare       
Parliamentary Affairs     
Water Supply and Sanitation  
Public Health           
Medical Education   
Tribal Development   
Higher Education    
Women and Child Welfare

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Domain names have also been registered in the name of districts and zilla-parishad. The naming
convention followed is <nameof district> and for zilla parishads it is <nameof
zilla>.<name of district>

For example thane district would have a domain name called as                the domain name for Thane district
http://zp.            the domain name for a zilla parishad in thane.

Similarly for local bodies the naming would be as follows           the domain name of municipal corporation of Pune

In addition to the above the department can choose any name that they wish.
•         The chosen name shall minimise the risk of confusion with other similarly named
organisation and avoid the risk of inadvertent masquerading.
•         The name requested should reflect the name of the department or semi government body.

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Various downloads are available to help the departments while developing their web site.
1) The style Guide document.
2) Marathi fonts
   a) Krishna
   b) DVBW-TTSurekh

3) Web ring html pages
   These are pure html pages. They can displayed as is after downloading from the site. But
   since a lot of departments are adding their web sites, the web ring pages would change quite
   fast. We therefore request you to regularly update this page as and when a new upload
   appears. You can be notified of uploads as and when they take place by e-mail.

4) A list of all the tables along with the table description is also available by doing the following
    query form the page

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