Ifrs Financial Statement Xl

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Ifrs Financial Statement Xl Powered By Docstoc
					    Facts and figures Q3 2010 External
   Results and KPIs for the period ending 30 September 2010


   Index of sheets
   - Income statement, cash flows and balance sheet
   - Revenues breakdown
   - Expenses breakdown
   - Profit and margin breakdown
   - FTE & MTA impact
   - KPN The Netherlands: Consumer market KPI's
   - KPN The Netherlands: Business market KPI's
   - KPN The Netherlands: Wholesale & Operations KPI's
   - KPN The Netherlands: Getronics & iBasis KPI's
   - Mobile International: Germany, Belgium, Rest of World KPI's
   - Cash flow statement, Capex and Debt summary
   - Bond overview
   - Wireline tariff list
   - Revenues breakdown (Old)
   - Expenses breakdown (Old)
   - Profit and margin breakdown (Old)


   For further information please contact
   KPN Investor Relations
   Phone           +31 70 44 60986
   Fax             +31 70 44 60593
   ir@kpn.com
   www.kpn.com/ir

  Safe harbor
  Non-GAAP measures and management estimates
  This financial report contains a number of non-GAAP figures, such EBITDA and free cash flow. These non-GAAP figures should not be viewed as a
  substitute for KPN’s GAAP figures. KPN defines EBITDA as operating result before depreciation and impairments of PP&E and amortization and
  impairments of intangible assets. Note that KPN’s definition of EBITDA deviates from the literal definition of earnings before interest, taxes, depreciation
  and amortization and should not be considered in isolation or as a substitute for analyses of the results as reported under IFRS. In the net debt/EBITDA
  ratio, KPN defines EBITDA as a 12 month rolling average excluding book gains, release of pension provisions and restructuring costs, when over EUR
  20m. Free cash flow is defined as cash flow from operating activities plus proceeds from real estate, minus capital expenditures (Capex), being
  expenditures on PP&E and software and excluding tax recapture regarding E-Plus. The term service revenues refers to wireless service revenues. All
  market share information in this financial report is based on management estimates based on externally available information, unless indicated otherwise.




KPN Investor Relations                                                        Index                                                                       Q3 2010
 ``
                                   Consolidated figures                         YTD '10      Q3 '10       Q2 '10      Q1 '10        y-o-y      y-o-y          2,009     Q4 '09    YTD '09    Q3 '09       Q2 '09     Q1 '09
           Income statement                                                                                                         YTD%       Q3%

           Revenues                                                                9,954       3,335        3,348          3,271    -1.5%         0.8%        13,451     3,348     10,103      3,307        3,408      3,388
           Other income                                                               55          43            6              6    57.1%        79.2%            58        23         35         24            3          8
           Revenues and other income                                              10,009       3,378        3,354          3,277    -1.3%         1.4%        13,509     3,371     10,138      3,331        3,411      3,396

           Salaries and social security contributions                              1,470         471          493            506     -7.5%        -6.2%        2,115       526      1,589        502          541        546
           Cost of materials                                                         630         226          199            205     -1.4%         9.2%          852       213        639        207          223        209
           Work contracted out and other expenses                                  3,420       1,160        1,144          1,116     -3.7%         2.0%        4,686     1,136      3,550      1,137        1,182      1,231
           Own work capitalized                                                      (73)        (24)         (25)           (24)     4.3%        14.3%          (98)      (28)       (70)       (21)         (28)       (21)
           Other operating expenses                                                  445         137          157            151    -18.3%       -22.6%          762       217        545        177          171        197
           Depreciation1                                                           1,052         353          351            348     -9.9%        -8.1%        1,550       383      1,167        384          391        392
           Amortization1                                                             586         208          196            182     -1.0%         7.8%          792       200        592        193          189        210
           Total operating expenses                                                7,530       2,531        2,515          2,484     -6.0%        -1.9%       10,659     2,647      8,012      2,579        2,669      2,764

           Operating profit                                                        2,479         847         839            793     16.6%        12.6%         2,850      724       2,126        752         742        632

           Finance costs - net                                                      (696)       (310)        (194)          (192)    22.5%        71.3%         (808)     (240)      (568)      (181)        (212)      (175)
           Share of the profit of associates and joint ventures                      (38)        (17)         (11)           (10)   >500%        >200%            (6)         -        (6)        (5)          (2)         1

           Profit before income tax                                                1,745         520         634            591     12.4%         -8.1%        2,036      484       1,552        566         528        458

           Income taxes                                                             (425)       (114)        (169)          (142)    -9.6%       -33.3%         139       609        (470)      (171)        (158)      (141)

           Profit for the period                                                   1,320         406         465            449     22.0%         2.8%         2,175     1,093      1,082        395         370        317

           Profit attributable to minority shareholders                                2            -          1              1       n.m.         n.m.           (3)        1         (4)        (3)         (1)          -
           Profit attributable to equity shareholders of parent                    1,318         406         464            448     21.4%         2.0%         2,178     1,092      1,086        398         371        317

           Earnings per share (non-diluted) 2                                       0.84         0.27        0.29           0.28    27.3%         8.0%          1.33      0.67       0.66       0.25         0.22       0.19
           Earnings per share (fully-diluted)                                       0.84         0.27        0.29           0.28    29.2%        12.5%          1.33      0.68       0.65       0.24         0.22       0.19

           Dividend per share                                                       0.27              -      0.27               -   17.4%          n.m.         0.69      0.46       0.23             -      0.23             -
           - of which interim dividend                                              0.27              -      0.27               -   17.4%          n.m.         0.23          -      0.23             -      0.23             -


      1
          Including impairments, if any
      2
          Calculated by deducting the year-to-date earnings per share of the preceding quarter from the year to date earnings per share of the current year


                                   Consolidated figures                         YTD '10      Q3 '10       Q2 '10      Q1 '10        y-o-y      y-o-y          2,009     Q4 '09    YTD '09    Q3 '09       Q2 '09     Q1 '09
           Cash flow                                                                                                                YTD%       Q3%

           Net cash flow from operating activities                                 2,362        1,061       1,072            229     0.4%         -9.6%        3,776     1,423      2,353      1,174        1,120         59
           Net cash flow from investing activities                                (1,485)        (484)       (636)          (365)   21.8%         41.9%       (1,829)     (610)    (1,219)      (341)        (405)      (473)
           Net cash flow from financing activities                                (2,412)      (1,033)     (1,183)          (196)     n.m.       >200%           (67)     (190)       123       (181)        (858)     1,162
           Changes in cash and cash equivalents                                   (1,535)        (456)       (747)          (332)    n.m.          n.m.        1,880       623      1,257        652         (143)       748
                                                                                                                                                                    -
           Tax recapture E-Plus                                                      327            -           -           327      0.0%          n.m.          343       16         327           -           -       327
           Free cash flow1                                                         1,616         681         707            228      7.0%        -17.7%        2,446      936       1,510        827         739        (56)

           Financing policy
           Net debt/ EBITDA 2                                                         2.3          2.3        2.3            2.2                                 2.1       2.1        2.3        2.3          2.3        2.3


      1
          Net cash flow from operating activities plus proceeds from real estate minus Capex, excluding tax recapture at E-Plus
      2
          Based on 12 month rolling average excluding book gains/losses, release of pension provisions and restructuring costs, all over € 20m


                                   Consolidated figures                         YTD '10      Q3 '10       Q2 '10      Q1 '10                                  2,009     Q4 '09    YTD '09    Q3 '09       Q2 '09     Q1 '09
           Balance sheet

           Goodwill                                                                5,766       5,766       5,770        5,765                                  5,769     5,769      5,672      5,672       5,671      5,670
           Licences                                                                2,901       2,901       2,981        2,776                                  2,853     2,853      2,929      2,929       3,006      3,080
                     1
           Software                                                                  778         778         763          766                                    783       783        718        718         706        691
           Other intangibles                                                         381         381         392          409                                    427       427        455        455         488        532
           Property, plant and equipment                                           7,357       7,357       7,387        7,450                                  7,523     7,523      7,579      7,579       7,691      7,777
           Other non-current assets2                                               2,523       2,523       2,714        2,636                                  2,807     2,807      2,068      2,068       2,109      2,300
           Current assets                                                          3,706       3,706       4,252        5,086                                  4,689     4,689      5,252      5,252       4,666      5,072
               - of which cash and cash equivalents                                1,335       1,335       1,622        2,365                                  2,690     2,690      2,815      2,815       1,919      1,995
           Total assets                                                           23,412      23,412      24,259       24,888                                 24,851    24,851     24,673     24,673      24,337     25,122

                        3
           Group equity                                                            3,321       3,321       3,481        4,183                                  3,841     3,841      2,943      2,943       3,238      3,724
           Non-current liabilities                                                13,981      13,981      15,543       15,538                                 15,756    15,756     16,738     16,738      15,130     15,831
              - of which provisions                                                1,044       1,044       1,073        1,088                                  1,131     1,131      1,252      1,252       1,315      1,374
           Current liabilities 2, 4                                                6,110       6,110       5,235        5,167                                  5,254     5,254      4,992      4,992       5,969      5,567
           Total equity and liabilities                                           23,412      23,412      24,259       24,888                                 24,851    24,851     24,673     24,673      24,337     25,122


      1
        Including development costs software
      2
        Including deferred tax assets and assets held for sale
      3
        Including minority interest
      4
        Current liabilities include approximately € 0.2bn of non-netted cash balances per Q3 ’10




KPN Investor Relations                                                                                               P&L                                                                                                      Q3 2010
        ``
                              Consolidated figures     YTD '10     Q3 '10      Q2 '10       Q1 '10      y-o-y      y-o-y      2,009     Q4 '09    YTD '09     Q3 '09      Q2 '09      Q1 '09
             Revenues and other income                                                                  YTD%       Q3%

             Germany                                     2,421         850         803          768       1.3%       3.8%      3,181       791      2,390         819         797         774
             Belgium                                       595         192         201          202       0.0%      -4.0%        802       207        595         200         204         191
             Rest of World (including eliminations)        108          45          34           29      68.8%      80.0%         95        31         64          25          23          16
             Mobile International                        3,124       1,087       1,038          999       2.5%       4.1%      4,078     1,029      3,049       1,044       1,024         981

             Consumer                                     2,950        991         990          969      -4.6%       -2.7%     4,095     1,004       3,091      1,018       1,042       1,031
             Business                                     1,815        577         604          634      -2.8%       -4.2%     2,491       624       1,867        602         631         634
             Wholesale & Operations (national)            2,119        711         704          704      -2.1%        0.7%     2,879       714       2,165        706         724         735
             Other (including eliminations)              (1,620)      (532)       (539)        (549)     -4.2%       -4.3%    (2,251)     (560)     (1,691)      (556)       (559)       (576)
             Dutch Telco business                         5,264      1,747       1,759        1,758      -3.1%       -1.3%     7,214     1,782       5,432      1,770       1,838       1,824

             iBasis                                        678         248         237          193       21.9%      37.8%       719       163        556         180         177         199
             Getronics                                   1,428         476         478          474       -8.5%      -2.3%     2,097       537      1,560         487         531         542
             Other gains and losses, eliminations         (406)       (138)       (135)        (133)     -10.2%      -6.1%      (585)     (133)      (452)       (147)       (153)       (152)
                 Of which: Real estate                       6            -          4            2     -64.7%      -100%         39        22         17           7           3           7
             The Netherlands                             6,964       2,333       2,339        2,292        -1.9%      1.9%     9,445     2,349      7,096       2,290       2,393       2,413

             Other activities                               66          16          24           26     -40.0%      -52.9%      143         33        110          34          36          40

             Intercompany revenues                        (145)        (58)        (47)         (40)     23.9%      56.8%       (157)      (40)      (117)        (37)        (42)        (38)

             Revenues and other income                  10,009       3,378       3,354        3,277      -1.3%        1.4%    13,509     3,371     10,138       3,331       3,411       3,396




                               Consolidated figures    YTD '10     Q3 '10      Q2 '10       Q1 '10      y-o-y      y-o-y      2,009     Q4 '09    YTD '09     Q3 '09      Q2 '09      Q1 '09
             of which : Revenues                                                                        YTD%       Q3%

             Germany                                     2,417         848         801          768       1.2%       3.7%      3,180       791      2,389         818         797         774
             Belgium                                       594         191         201          202      -0.2%      -4.5%        802       207        595         200         204         191
             Rest of World (including eliminations)        109          46          34           29      70.3%      76.9%         95        31         64          26          22          16
             Mobile International                        3,120       1,085       1,036          999       2.4%       3.9%      4,077     1,029      3,048       1,044       1,023         981

             Consumer                                     2,949        990         990          969      -4.6%       -2.8%     4,094     1,003       3,091      1,018       1,042       1,031
             Business                                     1,815        577         604          634      -2.8%       -4.2%     2,491       624       1,867        602         631         634
             Wholesale & Operations (national)            2,080        674         704          702      -3.2%       -2.2%     2,862       714       2,148        689         724         735
             Other (including eliminations)              (1,620)      (531)       (540)        (549)     -4.2%       -4.3%    (2,250)     (559)     (1,691)      (555)       (560)       (576)
             Dutch Telco business                         5,224      1,710       1,758        1,756      -3.5%       -2.5%     7,197     1,782       5,415      1,754       1,837       1,824

             iBasis                                        678         248         237          193      21.9%       37.8%       719       163        556         180         177         199
             Getronics                                   1,424         473         477          474      -8.7%       -2.9%     2,097       537      1,560         487         531         542
             Other gains and losses, eliminations         (412)       (139)       (137)        (136)    -12.2%      -10.3%      (624)     (155)      (469)       (155)       (154)       (160)
                 Of which: Real estate                        -           -           -            -       n.m.       n.m.          -         -          -           -           -           -
             The Netherlands                             6,914       2,292       2,335        2,287       -2.1%       1.1%     9,389     2,327      7,062       2,266       2,391       2,405

             Voice wireline                                453         146         152          155     -15.2%      -13.1%       702       168        534         168         179         187
             Wireless services                           1,377         462         464          451      -6.1%       -4.1%     1,934       468      1,466         482         501         483
             Internet wireline                             768         255         256          257      -1.9%       -2.7%     1,042       259        783         262         260         261
             Mobile Wholesale NL                           168          61          56           51      11.3%       19.6%       201        50        151          51          51          49
             Other (including intercompany)                183          66          62           55      16.6%       20.0%       215        58        157          55          51          51
             Consumer                                    2,949         990         990          969       -4.6%       -2.8%    4,094     1,003      3,091       1,018       1,042       1,031

             Voice & Internet wireline                     742         233         239          270      -4.3%       -7.2%     1,026      251         775         251         259         265
             Data network services                         309         100         103          106      -6.1%       -7.4%       439      110         329         108         112         109
             Wireless services                             663         209         229          225        2.2%       0.5%       872      223         649         208         217         224
             Other (including intercompany)                101          35          33           33     -11.4%        0.0%       154       40         114          35          43          36
             Business                                    1,815         577         604          634       -2.8%      -4.2%     2,491      624       1,867         602         631         634

             Netherlands                                 1,101         367         368          366      -9.9%       -4.4%     1,654      432       1,222         384         419         419
             International                                 350         119         115          116        4.2%        9.2%      456      120         336         109         115         112
             Other                                          23           7           8            8     -36.1%      -22.2%        35       (1)         36           9           5          22
             Eliminations                                  (50)        (20)        (14)         (16)     47.1%       33.3%       (48)     (14)        (34)        (15)         (8)        (11)
             Getronics                                   1,424         473         477          474       -8.7%       -2.9%    2,097      537       1,560         487         531         542

             Other activities                               65          16          24           25     -40.9%      -52.9%      142         32        110          34          36          40

             Intercompany revenues                        (145)        (58)        (47)         (40)     23.9%      56.8%       (157)      (40)      (117)        (37)        (42)        (38)

             Total Revenues                              9,954       3,335       3,348        3,271      -1.5%        0.8%    13,451     3,348     10,103       3,307       3,408       3,388




                                Consolidated figures   YTD '10     Q3 '10      Q2 '10       Q1 '10      y-o-y      y-o-y      2,009     Q4 '09    YTD '09     Q3 '09      Q2 '09      Q1 '09
             of which: External Revenues                                                                YTD%       Q3%

             Germany                                     2,353         824         780          749       1.0%       3.3%      3,098       768      2,330         798         777         755
             Belgium                                       551         177         185          189      -0.2%      -4.8%        744       192        552         186         189         177
             Rest of World                                 183          72          59           52      32.6%      28.6%        195        57        138          56          44          38
             Mobile International                        3,087       1,073       1,024          990       2.2%       3.2%      4,037     1,017      3,020       1,040       1,010         970

             Consumer                                    2,825         950         947          928       -3.7%      -1.8%     3,890       956      2,934         967         990         977
             Business                                    1,651         521         551          579       -0.4%      -2.6%     2,219       561      1,658         535         561         562
             Wholesale & Operations (national)             478         150         169          159       -2.8%        6.4%      656       164        492         141         177         174
             Other (including eliminations)                   -           -           -            -     -100%     -100.0%         2         1          1           1          (1)          1
             Dutch Telco business                        4,954       1,621       1,667        1,666       -2.6%       -1.4%    6,767     1,682      5,085       1,644       1,727       1,714

             iBasis                                        540         192         192          156      24.4%      41.2%        558       124        434         136         138         160
             Getronics                                   1,307         433         440          434     -10.2%      -4.8%      1,948       493      1,455         455         495         505
             Other gains and losses, eliminations              -           -           -            -       n.m.      n.m.        (1)       (1)           -           -           -           -
                 Of which: Real estate                        -           -           -            -       n.m.      n.m.           -         -          -           -           -           -
             The Netherlands                             6,801       2,246       2,299        2,256       -2.5%      0.5%      9,272     2,298      6,974       2,235       2,360       2,379

             Other activities                               66          16          25           25     -39.4%      -50.0%      142         33        109          32          38          39

             Total External Revenues                     9,954       3,335       3,348        3,271      -1.5%        0.8%    13,451     3,348     10,103       3,307       3,408       3,388




KPN Investor Relations                                                                     Revenues                                                                                               Q3 2010
``
                          Consolidated figures     YTD '10     Q3 '10       Q2 '10            Q1 '10           y-o-y     y-o-y     2,009     Q4 '09       YTD '09     Q3 '09           Q2 '09       Q1 '09
          Operating expenses                                                                                   YTD%      Q3%

          Germany                                    1,855         638         616                601           -2.3%     -0.9%     2,536      637          1,899        644              634          621
          Belgium                                      469         154         151                164           -6.2%     -8.9%       678      178            500        169              167          164
          Rest of World (including intercompany)       123          48          39                 36           21.8%     45.5%       147       46            101         33               35           33
          Mobile International                       2,447         840         806                801           -2.1%     -0.7%     3,361      861          2,500        846              836          818

          Consumer                                    2,297        775          759               763           -9.3%      -6.4%    3,353       821          2,532        828              839          865
          Business                                    1,275        411          430               434           -3.9%      -4.4%    1,778       451          1,327        430              440          457
          Wholesale & Operations (national)           1,464        475          499               490           -3.9%      -3.7%    2,029       505          1,524        493              514          517
          Other (including eliminations)             (1,616)      (531)        (539)             (546)          -2.8%      -3.8%   (2,220)     (557)        (1,663)      (552)            (546)        (565)
          Dutch Telco business                        3,420      1,130        1,149             1,141           -8.1%      -5.8%    4,940     1,220          3,720      1,199            1,247        1,274

          iBasis                                       673         247          234               192            17.7%    33.5%       734       162           572         185              178          209
          Getronics                                  1,436         478          477               481           -13.0%    -2.6%     2,187       536         1,651         491              559          601
          Other gains and losses, eliminations        (404)       (134)        (136)             (134)          -12.2%   -11.3%      (611)     (151)         (460)       (151)            (155)        (154)
             Of which: Real estate                       7           3            2                 2          -22.2%      0.0%        12         3             9           3                2            4
          The Netherlands                            5,125       1,721        1,724             1,680            -6.5%    -0.2%     7,250     1,767         5,483       1,724            1,829        1,930

          Other activities                             103          28          32                 43          -29.5%    -39.1%      205         59           146         46               46           54

          Intercompany expenses                       (145)        (58)         (47)              (40)          23.9%     56.8%      (157)      (40)         (117)        (37)             (42)         (38)

          Total Operating expenses                   7,530       2,531        2,515             2,484           -6.0%      -1.9%   10,659     2,647         8,012       2,579            2,669        2,764




                           Consolidated figures    YTD '10     Q3 '10       Q2 '10            Q1 '10           y-o-y     y-o-y     2,009     Q4 '09       YTD '09     Q3 '09           Q2 '09       Q1 '09
          Of which: Depreciation1                                                                              YTD%      Q3%

          Germany                                      273          96          90                 87          -11.4%     -6.8%      413       105            308        103              103          102
          Belgium                                       57          18          19                 20          -27.8%    -30.8%      106        27             79         26               24           29
          Rest of World                                 (1)         (1)         (1)                 1             n.m.      n.m.       1              -         1          1                1           (1)
          Mobile International                         329         113         108                108          -15.2%    -13.1%      520       132            388        130              128          130

          Consumer                                      79          29          26                 24           -6.0%     11.5%      113        29             84         26               29           29
          Business                                      22           7           7                  8          -15.4%    -12.5%       34         8             26          8                9            9
          Wholesale & Operations (national)            522         170         176                176           -9.2%     -9.1%      760       185            575        187              192          196
          Other (including eliminations)                15           6           4                  5           15.4%     20.0%       15         2             13          5                5            3
          Dutch Telco business                         638         212         213                213           -8.6%     -6.2%      922       224            698        226              235          237

          iBasis                                        10           4           2                  4            0.0%      0.0%        13        3             10          4                3            3
          Getronics                                     71          22          25                 24            9.2%      0.0%        87       22             65         22               23           20
          Other gains and losses, eliminations           1           1           1                 (1)           0.0%    -50.0%         2        1              1          2               (1)             -
             Of which: Real estate                        -           -           -                  -           n.m.      n.m.          -        -              -          -                -            -
          The Netherlands                              720         239         241                240           -7.0%     -5.9%     1,024      250            774        254              260          260

          Other activities                                3             1            2                     -   -40.0%       n.m.        6         1              5                 -            3            2

          Total Depreciation (incl. impairments)     1,052         353         351                348           -9.9%      -8.1%    1,550      383          1,167        384              391          392


     1
         Including impairments, if any


                           Consolidated figures    YTD '10     Q3 '10       Q2 '10            Q1 '10           y-o-y     y-o-y     2,009     Q4 '09       YTD '09     Q3 '09           Q2 '09       Q1 '09
          Of which: Amortization1                                                                              YTD%      Q3%

          Germany                                      213          78          68                 67            4.9%     13.0%      275         72           203         69               67           67
          Belgium                                       33          12          12                  9           57.1%     50.0%       29          8            21          8                7            6
          Rest of World                                  6           2           2                  2           20.0%      0.0%       12          7             5          2                1            2
          Mobile International                         252          92          82                 78           10.0%     16.5%      316         87           229         79               75           75

          Consumer                                      96          33          32                 31          -34.2%    -32.7%      175         29           146         49               48           49
          Business                                      47          16          16                 15           42.4%     33.3%       47         14            33         12               11           10
          Wholesale & Operations (national)            122          42          43                 37           29.8%     35.5%      132         38            94         31               32           31
          Other (including eliminations)                15           6           5                  4          -11.8%      0.0%       26          9            17          6                5            6
          Dutch Telco business                         280          97          96                 87           -3.4%     -1.0%      380         90           290         98               96           96

          iBasis                                        10           3           4                  3          -52.4%       0.0%      24          3            21          3                4           14
          Getronics                                     40          14          14                 12          -21.6%       7.7%      65         14            51         13               14           24
          Other gains and losses, eliminations             -           -           -                  -         -100%     -100%       (1)          -           (1)        (1)              (1)           1
             Of which: Real estate                        -           -           -                  -            n.m.      n.m.        -         -              -          -                -            -
          The Netherlands                              330         114         114                102            -8.6%     0.9%      468       107            361        113              113          135

          Other activities                                4             2                -             2        100%     100.0%         8         6              2             1                1                -

          Total Amortization (incl. impairments)       586         208         196                182           -1.0%      7.8%      792       200            592        193              189          210


     1
         Including impairments, if any




KPN Investor Relations                                                                       Expenses                                                                                                    Q3 2010
              ``
                                      Consolidated figures   YTD '10     Q3 '10     Q2 '10       Q1 '10         y-o-y     y-o-y     2,009    Q4 '09    YTD '09    Q3 '09     Q2 '09        Q1 '09
                   Operating profit                                                                             YTD%      Q3%

                   Germany                                       566        212        187           167         15.3%     21.1%      645      154         491       175        163           153
                   Belgium                                       126         38         50            38         32.6%     22.6%      124       29          95        31         37            27
                   Rest of World                                 (15)        (3)        (5)           (7)       -59.5%    -62.5%      (52)     (15)        (37)       (8)       (12)          (17)
                   Mobile International                          677        247        232           198         23.3%     24.7%      717      168         549       198        188           163

                   Consumer                                      653        216        231           206         16.8%     13.7%      742      183         559       190        203           166
                   Business                                      540        166        174           200          0.0%     -3.5%      713      173         540       172        191           177
                   Wholesale & Operations (national)             655        236        205           214          2.2%     10.8%      850      209         641       213        210           218
                   Other                                          (4)        (1)             -        (3)       -85.7%    -75.0%      (31)      (3)        (28)       (4)       (13)          (11)
                   Dutch Telco business                        1,844        617        610           617          7.7%      8.1%    2,274      562       1,712       571        591           550

                   iBasis                                           5          1         3             1           n.m.      n.m.     (15)       1         (16)       (5)        (1)          (10)
                   Getronics                                       (8)        (2)        1            (7)       -91.2%    -50.0%      (90)       1         (91)       (4)       (28)          (59)
                   Other gains and losses                          (2)        (4)        1             1           n.m.      n.m.      26       18           8         4          2             2
                       Of which: Real estate                      (1)        (3)         2              -         n.m.      n.m.       27       19           8         4          1             3
                   The Netherlands                             1,839        612        615           612         14.0%      8.1%    2,195      582       1,613       566        564           483

                   Other activities                              (37)        (12)        (8)          (17)        2.8%      0.0%      (62)      (26)       (36)       (12)       (10)          (14)

                   Total Operating profit                      2,479        847        839           793         16.6%     12.6%    2,850      724       2,126       752        742           632




                                     Consolidated figures    YTD '10     Q3 '10     Q2 '10       Q1 '10                             2,009    Q4 '09    YTD '09    Q3 '09     Q2 '09        Q1 '09
                   Operating profit margin

                   Germany                                      23.4%      24.9%      23.3%        21.7%                             20.3%    19.5%      20.5%      21.4%      20.5%         19.8%
                   Belgium                                      21.2%      19.8%      24.9%        18.8%                             15.5%    14.0%      16.0%      15.5%      18.1%         14.1%
                   Rest of World                               -13.9%      -6.7%     -14.7%       -24.1%                            -54.7%   -48.4%     -57.8%     -32.0%     -52.2%       -106.3%
                   Mobile International                         21.7%      22.7%      22.4%        19.8%                             17.6%    16.3%      18.0%      19.0%      18.4%         16.6%

                   Consumer                                    22.1%       21.8%     23.3%         21.3%                            18.1%    18.2%       18.1%     18.7%      19.5%         16.1%
                   Business                                    29.8%       28.8%     28.8%         31.5%                            28.6%    27.7%       28.9%     28.6%      30.3%         27.9%
                   Wholesale & Operations (national)           30.9%       33.2%     29.1%         30.4%                            29.5%    29.3%       29.6%     30.2%      29.0%         29.7%
                   Other                                        0.2%        0.2%      0.0%          0.5%                             1.4%     0.5%        1.7%      0.7%       2.3%          1.9%
                   Dutch Telco business                        35.0%       35.3%     34.7%         35.1%                            31.5%    31.5%       31.5%     32.3%      32.2%         30.2%

                   iBasis                                        0.7%       0.4%       1.3%         0.5%                             -2.1%     0.6%       -2.9%     -2.8%      -0.6%         -5.0%
                   Getronics                                    -0.6%      -0.4%       0.2%        -1.5%                             -4.3%     0.2%       -5.8%     -0.8%      -5.3%        -10.9%
                   Other gains and losses                        0.5%       2.9%      -0.7%        -0.8%                             -4.4%   -13.5%       -1.8%     -2.7%      -1.3%         -1.3%
                       Of which: Real estate                  -16.7%        n.m.     50.0%          0.0%                            69.2%    86.4%       47.1%     57.1%      33.3%         42.9%
                   The Netherlands                             26.4%       26.2%     26.3%         26.7%                            23.2%     24.8%      22.7%     24.7%      23.6%          20.0%

                   Other activities                            -56.1%     -75.0%     -33.3%       -65.4%                            -43.4%   -78.8%     -32.7%     -35.3%     -27.8%        -35.0%

                   Total Operating profit margin               24.8%       25.1%      25.0%        24.2%                            21.1%     21.5%      21.0%      22.6%      21.8%         18.6%




                                      Consolidated figures   YTD '10     Q3 '10     Q2 '10       Q1 '10         y-o-y     y-o-y     2,009    Q4 '09    YTD '09    Q3 '09     Q2 '09        Q1 '09
                   EBITDA                                                                                       YTD%      Q3%

                   Germany                                     1,052        386        345           321          5.0%     11.2%    1,333      331       1,002       347        333           322
                   Belgium                                       216         68         81            67         10.8%      4.6%      259       64         195        65         68            62
                   Rest of World                                 (10)        (2)        (4)           (4)       -67.7%    -60.0%      (39)      (8)        (31)       (5)       (10)          (16)
                   Mobile International                        1,258        452        422           384          7.9%     11.1%    1,553      387       1,166       407        391           368

                   Consumer                                      828        278        289           261           4.9%     4.9%    1,030      241         789       265        280           244
                   Business                                      609        189        197           223           1.7%    -1.6%      794      195         599       192        211           196
                   Wholesale & Operations (national)           1,299        448        424           427          -0.8%     3.9%    1,742      432       1,310       431        434           445
                   Other                                          26         11          9             6       >1,000%     57.1%       10        8           2         7         (3)           (2)
                   Dutch Telco business                        2,762        926        919           917           2.3%     3.5%    3,576      876       2,700       895        922           883

                   iBasis                                         25           8         9              8        66.7%    >200%        22        7          15         2           6            7
                   Getronics                                     103         34         40             29       >200%       9.7%       62       37          25        31           9          (15)
                   Other gains and losses                          (1)        (3)        2               -         n.m.      n.m.      27       19           8         5               -        3
                       Of which: Real estate                      (1)        (3)         2              -         n.m.      n.m.       27       19           8         4          1             3
                   The Netherlands                             2,889        965        970           954          5.1%      3.4%    3,687      939       2,748       933        937           878

                   Other activities                              (30)         (9)        (6)          (15)        3.4%    -18.2%      (48)      (19)       (29)       (11)        (6)          (12)

                   Total EBITDA                                4,117       1,408     1,386         1,323          6.0%      5.9%    5,192    1,307       3,885     1,329      1,322         1,234




                                      Consolidated figures   YTD '10     Q3 '10     Q2 '10       Q1 '10                             2,009    Q4 '09    YTD '09    Q3 '09     Q2 '09        Q1 '09
                   EBITDA margin

                   Germany                                     43.5%       45.4%      43.0%        41.8%                             41.9%    41.8%      41.9%      42.4%      41.8%         41.6%
                   Belgium                                     36.3%       35.4%      40.3%        33.2%                             32.3%    30.9%      32.8%      32.5%      33.3%         32.5%
                   Rest of World                               -9.3%       -4.4%     -11.8%       -13.8%                            -41.1%   -25.8%     -48.4%     -20.0%     -43.5%       -100.0%
                   Mobile International                        40.3%       41.6%      40.7%        38.4%                             38.1%    37.6%      38.2%      39.0%      38.2%         37.5%

                   Consumer                                    28.1%       28.1%     29.2%         26.9%                            25.2%    24.0%       25.5%     26.0%      26.9%         23.7%
                   Business                                    33.6%       32.8%     32.6%         35.2%                            31.9%    31.3%       32.1%     31.9%      33.4%         30.9%
                   Wholesale & Operations (national)           61.3%       63.0%     60.2%         60.7%                            60.5%    60.5%       60.5%     61.0%      59.9%         60.5%
                   Other                                       -1.6%       -2.1%     -1.7%         -1.1%                            -0.4%    -1.4%       -0.1%     -1.3%       0.5%          0.3%
                   Dutch Telco business                        52.5%       53.0%     52.2%         52.2%                            49.6%    49.2%       49.7%     50.6%      50.2%         48.4%

                   iBasis                                       3.7%        3.2%       3.8%         4.1%                              3.1%     4.3%        2.7%      1.1%      3.4%           3.5%
                   Getronics                                    7.2%        7.1%       8.4%         6.1%                              3.0%     6.9%        1.6%      6.4%      1.7%          -2.8%
                   Other gains and losses                       0.2%        2.2%      -1.5%         0.0%                             -4.6%   -14.3%       -1.8%     -3.4%      0.0%          -2.0%
                       Of which: Real estate                  -16.7%        n.m.     50.0%          0.0%                            69.2%    86.4%       47.1%     57.1%      33.3%         42.9%
                   The Netherlands                             41.5%       41.4%     41.5%         41.6%                            39.0%     40.0%      38.7%     40.7%      39.2%         36.4%

                   Other activities                            -45.5%     -56.3%     -25.0%       -57.7%                            -33.6%   -57.6%     -26.4%     -32.4%     -16.7%        -30.0%

                   Total EBITDA margin                         41.1%       41.7%      41.3%        40.4%                            38.4%     38.8%      38.3%      39.9%      38.8%         36.3%




KPN Investor Relations                                                                       Profit & Margin                                                                                          Q3 2010
``
                         Consolidated figures                                 YTD '10       Q3 '10        Q2 '10           Q1 '10      y-o-y      y-o-y         2,009         Q4 '09      YTD '09     Q3 '09      Q2 '09      Q1 '09
          FTE Own Personnel                                                                                                            YTD%       Q3%

          KPN Group                                                              30,654       30,654       31,121          32,203      -11.3%      -11.3%       33,148        33,148       34,550     34,550      35,502      35,638
          - KPN domestic                                                         11,243       11,243       11,533          11,814      -13.3%      -13.3%       12,265        12,265       12,974     12,974      13,223      13,254
          - KPN abroad                                                            7,296        7,296        7,367           7,722      -12.2%      -12.2%        7,923         7,923        8,314      8,314       8,321       8,231
          - Getronics domestic                                                    8,181        8,181        8,231           8,298       -5.9%       -5.9%        8,490         8,490        8,692      8,692       9,057       9,181
          - Getronics abroad                                                      3,934        3,934        3,990           4,369      -13.9%      -13.9%        4,470         4,470        4,570      4,570       4,901       4,972




                          Consolidated figures                                YTD '10       Q3 '10        Q2 '10           Q1 '10                               2,009         Q4 '09      YTD '09     Q3 '09      Q2 '09      Q1 '09
          MTA impact: Revenues

          Germany                                                                   (21)             -                 -       (21)                                 (62)          (21)        (41)        (21)        (20)           -
          Belgium                                                                   (11)          (11)                 -          -                                 (12)             -        (12)           -         (5)         (7)
          Mobile International                                                      (32)          (11)                 -       (21)                                 (74)          (21)        (53)        (21)        (25)         (7)

          Consumer                                                                  (44)          (13)         (13)            (18)                                  (73)         (20)        (53)        (21)        (21)        (11)
              Of which: Mobile Wholesale NL                                          (2)             -          (1)             (1)                                 (12)           (3)         (9)         (3)         (4)         (2)
          Business                                                                  (26)           (7)           (8)           (11)                                  (36)         (11)        (25)        (11)          (9)         (5)
          Wholesale & Operations 1                                                  (16)           (5)           (2)             (9)                                 (34)         (11)        (23)        (12)          (6)         (5)
          Intercompany                                                                6             2              -              4                                   19            5          14           6            5           3
          Dutch Telco business                                                      (80)          (23)         (23)            (34)                                (124)          (37)        (87)        (38)        (31)        (18)

          KPN Group                                                                (112)          (34)         (23)            (55)                                (198)          (58)       (140)        (59)        (56)        (25)


     1
         As of Q2 '10 W&O figures are reported excluding iBasis. The Q1 '10 revenue impact of iBasis is corrected in Q2 '10. YTD figures show the total W&O impact excluding iBasis



                          Consolidated figures                                YTD '10       Q3 '10        Q2 '10           Q1 '10                               2,009         Q4 '09      YTD '09     Q3 '09      Q2 '09      Q1 '09
          MTA impact: EBITDA

          Germany                                                                   (10)                               -       (10)                                 (31)          (10)        (21)        (11)        (10)           -
          Belgium                                                                    (8)           (8)                 -          -                                  (9)             -         (9)           -         (4)         (5)
          Mobile International                                                      (18)           (8)                 -       (10)                                 (40)          (10)        (30)        (11)        (14)         (5)

          Consumer                                                                  (12)           (5)           1               (8)                                (36)            (8)       (28)          (9)       (15)          (4)
              Of which: Mobile Wholesale NL                                          (1)             -            -             (1)                                  (7)           (1)         (6)         (2)         (3)         (1)
          Business                                                                    (2)          (1)           1               (2)                                  (8)           (2)         (6)         (1)         (4)         (1)
          Wholesale & Operations                                                      (1)                       (1)                -                                  (1)           (1)           -           -           -           -
          Intercompany                                                                  -                          -               -                                    -             -           -           -           -           -
          Dutch Telco business                                                      (15)           (6)           1             (10)                                 (45)          (11)        (34)        (10)        (19)          (5)

          KPN Group                                                                 (33)          (14)             1           (20)                                 (85)          (21)        (64)        (21)        (33)        (10)




KPN Investor Relations                                                                                             FTE & MTA impact                                                                                                 Q3 2010
``
          KPN The Netherlands: Consumer                            YTD '10    Q3 '10     Q2 '10     Q1 '10          y-o-y     y-o-y      2009     Q4 '09    YTD '09    Q3 '09     Q2 '09       Q1 '09
          Wireline services                                                                                         YTD%      Q3%

                               1
          Market penetration
          - Broadband 2                                                84%        84%       83%         83%                                83%      83%         82%       82%        81%          81%
          - VoIP 2                                                     58%        58%       56%         55%                                53%      53%         52%       52%        51%          49%
          - Mobile-only                                                17%        17%       17%         17%                                17%      17%         17%       17%        17%          17%

          Market share
          - Voice - Traditional & VoIP (traffic) 3                    ~50%      ~50%       >50%        >50%                               ~55%     ~55%        ~55%      ~55%       ~55%         ~55%
                                        4
          - Traditional voice (traffic)                               >80%      >80%       >80%        >80%                               >80%     >80%        ~80%      ~80%       >75%         >75%
          - VoIP (subscribers) 2                                       36%       36%        37%         37%                                38%      38%         39%       39%        39%          41%
                                                       2
          - Broadband - KPN ISP Retail (subscribers)                   42%       42%        42%         42%                                42%      42%         43%       43%        43%          43%
          - TV (subscribers)                                           14%       14%        14%         13%                                12%      12%         12%       12%        11%          10%

          Access Lines (*1,000)                                      3,052      3,052      3,102      3,164          -7.3%      -7.3%    3,234     3,234      3,293      3,293      3,351        3,413
          - Traditional voice 5                                      1,773      1,773      1,846      1,918         -15.8%     -15.8%    2,019     2,019      2,106      2,106      2,189        2,266
          - VoIP (package broadband, voice) 2                        1,279      1,279      1,256      1,246           7.8%       7.8%    1,215     1,215      1,187      1,187      1,162        1,147

                                   6
          Net line loss (*1,000)                                      (115)       (35)       (45)       (35)                              (150)      (30)      (120)       (45)       (50)         (25)

                                              2
          Number of triple play packages (*1,000)                      509        509       452         403          83.1%      83.1%      295      295         278       278        273          247

          Traditional voice ARPU                                       € 26      € 26       € 26       € 26           0.0%       4.0%     € 26      € 26       € 26       € 25       € 26         € 26
          - Access                                                     € 17      € 17       € 17       € 17           0.0%       6.3%     € 17      € 17       € 17       € 16       € 17         € 17
          - Traffic                                                     €9        €9         €9         €9            0.0%       0.0%      €9        €9         €9         €9         €9           €9

          Traditional voice MoU (originating)                          180        172       173         194           -1.1%     -1.1%      185      194         182       174        178          195

          Broadband ISP customers 2 (*1,000)                         2,568      2,568      2,568      2,584           -0.4%     -0.4%    2,575     2,575      2,578      2,578      2,568        2,565

          Broadband ARPU (blended)                                     € 32      € 32       € 32       € 31           3.2%       3.2%     € 31      € 31       € 31       € 31       € 30         € 31

          TV subscribers 2 (*1,000)                                  1,144      1,144      1,088      1,033          22.7%      22.7%      984      984         932       932        890          835

          TV ARPU (blended)                                             €9        €9         €9         €9           12.5%      12.5%       €8       €8          €8        €8         €7           €7

          Fiber (*1,000)                                                54         54        42          31         >200%      >200%        16        16         10        10              5            2
          - FttC (activated)                                            22         22        16          10         >500%      >500%         5         5          3         3              1            0
          - FttH (activated)                                            32         32        26          21         >200%      >200%        11        11          7         7              4            2


     1
       Based on management estimate
     2
       Including fiber
     3
       Market shares defined as share in total consumer voice (including VoIP), based on management estimates
     4
       Market shares defined as share in traditional consumer voice (excluding VoIP), based on management estimates
     5
       For Q1; net loss of 101k included 13k migration to Business segment
     6
       Quarterly delta in PSTN/ISDN access lines + delta Consumer VoIP, ADSL Only and delta Consumer Fiber


          KPN The Netherlands: Consumer                            YTD '10    Q3 '10     Q2 '10     Q1 '10          y-o-y     y-o-y      2009     Q4 '09    YTD '09    Q3 '09     Q2 '09       Q1 '09
          Wireless services                                                                                         YTD%      Q3%

          Customers (* 1,000)                                        5,761      5,761      5,992      6,079         -14.5%     -14.5%    6,523     6,523      6,739      6,739      6,795        6,821
          - Postpaid                                                 3,163      3,163      3,096      3,102          -0.8%      -0.8%    3,121     3,121      3,189      3,189      3,214        3,201
          - Prepaid 1                                                2,598      2,598      2,896      2,977         -26.8%     -26.8%    3,402     3,402      3,550      3,550      3,581        3,620

          Net adds (* 1,000)                                          (762)      (231)       (87)      (444)                               275      (216)       491        (56)       (26)        573
          - Postpaid                                                    42         67         (6)       (19)                               316       (68)       384        (25)        13         396
          - Prepaid 1                                                 (804)      (298)       (81)      (425)                               (41)     (148)       107        (31)       (39)        177

          Wireless service revenues (in m)                          € 1,325     € 443      € 448      € 434           -5.5%     -3.7%   € 1,855    € 453     € 1,402     € 460      € 477        € 465

          ARPU                                                         € 24      € 25       € 25       € 23           4.3%       8.7%     € 23      € 23       € 23       € 23       € 23         € 23
          Non-voice as % of ARPU                                       34%       36%        34%        33%                                28%       31%        27%        29%        27%          26%

               2
          MoU (originating, terminating)                               113        113       116         109           5.6%       7.6%      107      109         107       105        110          105

          SMS (originating, per subscriber)                             53         56        54          49          32.5%      33.3%       42        46         40        42         41           38

          SAC/SRC                                                    € 167      € 162      € 157      € 183          24.6%       8.0%    € 144     € 183      € 134      € 150      € 116        € 139


     1
         Clean up of 130k subs in Q3 '10 and 280k subs in Q1 '10
     2
         MoU restated as data customers are now excluded


          KPN The Netherlands: Consumer                            YTD '10    Q3 '10     Q2 '10     Q1 '10          y-o-y     y-o-y      2009     Q4 '09    YTD '09    Q3 '09     Q2 '09       Q1 '09
          Mobile wholesale NL                                                                                       YTD%      Q3%

          Customers (* 1,000)                                         2,401      2,401     2,310       2,228         23.5%      23.5%     2,120    2,120       1,944     1,944      1,760        1,637
                     1
          - Postpaid                                                    488        488       430         422         31.2%      31.2%       403      403         372       372        335          313
          - Prepaid                                                   1,913      1,913     1,880       1,806         21.7%      21.7%     1,717    1,717       1,572     1,572      1,425        1,324

          Wireless service revenues (in m)                            € 168       € 61      € 56        € 51         11.3%      17.3%     € 201      € 50      € 151      € 52       € 51         € 48


     1
         For Q3; including ~40k migration from Business segment




KPN Investor Relations                                                                              Consumer KPIs                                                                                   Q3 2010
        KPN The Netherlands: Business                              YTD '10     Q3 '10       Q2 '10      Q1 '10          y-o-y      y-o-y        2009         Q4 '09    YTD '09    Q3 '09     Q2 '09     Q1 '09
        Voice & Internet wireline                                                                                       YTD%       Q3%

        Market share
        Voice1                                                        >45%         >45%        >45%        >45%                                  >45%         >45%        ~50%       ~50%      ~50%      ~50%

        Access Lines (*1,000)                                        1,391        1,391       1,414       1,446          -7.3%       -7.3%      1,469         1,469      1,501      1,501      1,533      1,565
        - PSTN2                                                        661          661         671         682          -6.4%       -6.4%        691           691        706        706        719        735
        - ISDN                                                         703          703         716         735          -8.3%       -8.3%        749           749        767        767        786        803
        - ZIPB-XL and other                                              7            7           7           8         -12.5%      -12.5%          8             8          8          8          8          8
        - VoIP (package broadband, voice)                               20           20          20          21           0.0%        0.0%         21            21         20         20         20         19

        Business DSL (*1,000)                                          154          154         150         145         15.2%        15.2%        142          142         134        134       130        127

        Traditional voice ARPU                                         € 53        € 51        € 51        € 57          3.9%         4.1%        € 51         € 51       € 51       € 49       € 51       € 52
        - Access 3                                                     € 29        € 28        € 27        € 32          7.4%         3.7%        € 27         € 27       € 27       € 27       € 27       € 27
        - Traffic                                                      € 24        € 23        € 24        € 25          0.0%         4.5%        € 24         € 24       € 24       € 22       € 24       € 25

        Traditional voice MoU (originating)                            277          259         275         302          -8.9%       -8.5%        304          301         304        283       296        319
        - National                                                     259          242         257         283          -9.1%       -8.7%        285          282         285        265       277        299
        - International                                                 18           17          18          19          -5.3%       -5.6%         19           19          19         18        19         20

        Applications online (*1,000)
        - Net accounts                                                 267          267         237         199         >100%       >100%         154          154         116        116       109        107


   1
       Market shares defined as share in traditional voice (including VoIP and internet dial-up), based on management estimates.
   2
       For Q1; including 13k migration from Consumer segment
   3
       Increase of ARPU in Q1 due to release of deferred connection fees in Q1 '10


        KPN The Netherlands: Business                              YTD '10     Q3 '10       Q2 '10      Q1 '10          y-o-y      y-o-y        2009         Q4 '09    YTD '09    Q3 '09     Q2 '09     Q1 '09
        Wireless services                                                                                               YTD%       Q3%

        Customers (* 1,000) 1                                        1,688        1,688       1,715       1,712          3.2%         3.2%      1,662         1,662      1,636      1,636      1,616      1,592
        % data users                                                   52%          52%         50%         47%                                   48%           48%        46%        46%        44%        42%

        Service revenues (in m)                                      € 722        € 228       € 246       € 248          -0.7%       -2.6%      € 974         € 247      € 727      € 234      € 246      € 247

        ARPU                                                           € 47        € 46        € 48        € 49         -7.8%        -4.2%        € 51         € 50       € 51       € 48       € 51       € 53
        Non-voice as % of ARPU                                          30%         32%         29%         29%         11.1%         3.2%         28%          27%        27%        31%        27%        26%

        MoU (originating, terminating)                                 198          183         200         211          -4.8%       -4.2%        210          216         208        191       211        226

        SAC/SRC                                                      € 238        € 242       € 215       € 255         -18.8%      -15.7%      € 287         € 272      € 293      € 287      € 323      € 289

        SMS messages (in m)                                            395          133         135         127         23.1%        19.8%        443          122         321        111       108        102


   1
       For Q3; migration of 40k customers to Mobile wholesale NL


        KPN The Netherlands: Business                              YTD '10     Q3 '10       Q2 '10      Q1 '10          y-o-y      y-o-y        2009         Q4 '09    YTD '09    Q3 '09     Q2 '09     Q1 '09
        Data / Network services                                                                                         YTD%       Q3%

        Traditional Network: leased lines (* 1,000)                    19.7         19.7        20.7        21.9        -18.9%      -18.9%        23.3         23.3        24.3       24.3      26.1       27.6
        - Analogue                                                     14.9         14.9        15.7        16.7        -19.0%      -19.0%        17.4         17.4        18.4       18.4      20.0       21.4
        - Digital                                                       4.8          4.8         5.0         5.2        -18.6%      -18.6%         5.9          5.9         5.9        5.9       6.1        6.2

        E-VPN1 (* 1,000)
        - Ethernet-VPN (# connections)                                  9.5          9.5         9.3         9.5        10.5%        10.5%          8.9          8.9        8.6        8.6        8.2        7.9

        IP-VPN2 (* 1,000)                                              60.5         60.5        61.0        59.9         2.4%         2.4%        60.4         60.4        59.1       59.1      53.8       52.8
        - Managed VPN (# connections)                                  27.5         27.5        29.9        30.4        14.6%        14.6%        30.7         30.7        24.0       24.0      18.0       17.5
        - Unmanaged VPN (# connections)                                33.0         33.0        31.1        29.5        -6.0%        -6.0%        29.7         29.7        35.1       35.1      35.8       35.3


   1
       E-VPN changed into Ethernet-VPN; installed base rationalized, per Q1 '10 representing commercial installed base instead of technical installed base
   2
       IP-VPN split up into managed and unmanaged; both customer bases representing number of connections




KPN Investor Relations                                                                                  Business KPIs                                                                                            Q3 2010
``
         KPN The Netherlands: Wholesale & Operations           YTD '10      Q3 '10        Q2 '10     Q1 '10      y-o-y     y-o-y      2009     Q4 '09    YTD '09    Q3 '09      Q2 '09     Q1 '09
                                                                                                                 YTD%      Q3%
         Access lines
         - Retail voice (without ADSL)                             3,137        3,137       3,233      3,335     -12.3%     -12.3%    3,459     3,459       3,579      3,579      3,694      3,804

         Access services : Local Loop (*1,000)
         - MDF access lines1                                       3,678        3,678       3,699      3,725      -1.9%      -1.9%    3,743     3,743       3,751      3,751      3,760      3,751
         - of which line sharing2                                  1,187        1,187       1,246      1,304     -17.2%     -17.2%    1,374     1,374       1,434      1,434      1,494      1,548

         Unbundling (estimates, m)                                   1.1            1.1        1.1        1.1     0.0%        0.0%      1.1        1.1        1.1        1.1         1.1        1.0
         - Shared unbundled lines3                                   0.2            0.2        0.2        0.2     0.0%        0.0%      0.2        0.2        0.2        0.2         0.2        0.2
         - Fully unbundled lines4                                    0.9            0.9        0.9        0.9     0.0%        0.0%      0.9        0.9        0.9        0.9         0.9        0.8

         National traffic (in bn)                                   11.8            3.7        3.9        4.2     -7.8%      -7.5%     17.2        4.4       12.8        4.0         4.2        4.6
         - Originating                                               2.7            0.8        0.9        1.0    -18.2%     -20.0%      4.4        1.1        3.3        1.0         1.1        1.2
         - Terminating                                               5.6            1.8        1.8        2.0     -3.4%       0.0%      7.8        2.0        5.8        1.8         1.9        2.1
         - Transit                                                   3.5            1.1        1.2        1.2     -5.4%      -8.3%      5.0        1.3        3.7        1.2         1.2        1.3

         Population coverage
         - UMTS / HSDPA                                            100%        100%         100%        99%       0.8%        0.8%     99%       99%         99%        99%        99%        99%

         Population coverage
         - FttC - number of homes passed (* 1.000)                  464             464       464        464       0.0%       0.0%      464       464        464         464        464        458
         - WBA FttC                                                  22              22        16         10        n.a.       n.a.     n.a.      n.a.       n.a.        n.a.       n.a.       n.a.
         - FttH - number of homes passed                            392             392       288        210     >100%      >100%       193       193        163         163        119         72
         - WBA FttH                                                  33              33        26         22      200%       200%        18        18         11          11          7          4


     1
       Including Bitstream
     2
       Includes KPN ADSL connections, line sharing other telcos and KPN Bitstream
     3
       Line sharing -/- KPN ISP customers + KPN VoIP + KPN ADSL Only
     4
       MDF access -/- line sharing -/- KPN VoIP -/- KPN ADSL Only




KPN Investor Relations                                                                                W&O KPIs                                                                                      Q3 2010
``
     KPN The Netherlands: Getronics           YTD '10    Q3 '10     Q2 '10       Q1 '10         y-o-y    y-o-y     2009      Q4 '09    YTD '09    Q3 '09     Q2 '09     Q1 '09
                                                                                                YTD%     Q3%

     Service Revenues (existing)               € 1,253      € 416     € 418         € 419        -8.8%     -4.8%   € 1,851    € 477     € 1,374      € 437     € 492      € 445

     Workspaces (in m)
     - Serviced IT workspaces                      1.7        1.7        1.7           1.7        0.0%      0.0%       1.8       1.8        1.7        1.7        1.7        1.7
     - Serviced voice workspaces                   0.5        0.5        0.6           0.6      -16.7%    -16.7%       0.6       0.6        0.6        0.6        0.6        0.6

     Housing & Hosting (* 1,000)
     - Housing services (# m2)                    25.0       25.0      25.0           25.0        0.0%      0.0%     25.0      25.0        25.0       25.0      24.9       24.9
     - Hosting services (# servers)               14.4       14.4      13.9           13.6       23.1%     23.1%     12.0      12.0        11.7       11.7       9.8        9.8




     KPN The Netherlands: iBasis              YTD '10    Q3 '10     Q2 '10       Q1 '10         y-o-y    y-o-y     2009      Q4 '09    YTD '09    Q3 '09     Q2 '09     Q1 '09
     iBasis (international wholesale)                                                           YTD%     Q3%

     - Minutes International (in bn)              17.9        6.1        6.3           5.5       20.9%     22.0%     19.8        5.0       14.8        5.0        4.7        5.1

     - Average revenue per minute (€ cents)        3.8        4.1        3.8           3.5        2.7%     17.1%       3.6       3.2        3.7        3.5        3.8        3.8




KPN Investor Relations                                                       Getronics & iBasis KPIs                                                                             Q3 2010
    ``
              Mobile International                                      YTD '10      Q3 '10     Q2 '10     Q1 '10            y-o-y    y-o-y     2009      Q4 '09    YTD '09    Q3 '09     Q2 '09     Q1 '09
                                                                                                                             YTD%     Q3%

              Wireless service revenues (in m)                             2,939       1,025       987          927           4.2%       5.1%    3,776      956       2,820        975       943        902
              Germany                                                      2,311         810       772          729           1.8%       4.0%    3,021      751       2,270        779       757        734
              Belgium (BASE)                                                 517         170       178          169           5.9%       1.8%      659      171         488        167       167        154
              Rest of World (including eliminations)                         111          45        37           29          79.0%      55.2%       96       34          62         29        19         14

              Customers (* 1,000)                                          23,566      23,566    23,219      22,856           5.8%       5.8%   22,565    22,565      22,272     22,272    21,722     21,535
              - Postpaid                                                    7,618       7,618     7,527       7,466           2.3%       2.3%    7,446     7,446       7,446      7,446     7,397      7,322
              - Prepaid                                                    15,948      15,948    15,692      15,390           7.6%       7.6%   15,119    15,119      14,826     14,826    14,325     14,213




              Germany                                                   YTD '10      Q3 '10     Q2 '10     Q1 '10            y-o-y    y-o-y     2009      Q4 '09    YTD '09    Q3 '09     Q2 '09     Q1 '09
                                                                                                                             YTD%     Q3%

              Market share1
                                2
              - Service revenue                                            15.4%       15.7%      15.5%      15.1%                               15.5%     15.4%      15.6%      15.7%      15.7%      15.3%
              - Base                                                       18.0%       18.0%      17.8%      17.6%                               17.3%     17.3%      17.1%      17.1%      16.9%      16.4%

              Customers (* 1,000)                                         19,899      19,899    19,590      19,290            6.3%       6.3%   18,987    18,987     18,712     18,712    18,235     18,038
              - Postpaid                                                   6,892       6,892     6,815       6,764            1.4%       1.4%    6,768     6,768      6,800      6,800     6,785      6,739
              - Prepaid3                                                  13,007      13,007    12,775      12,526            9.2%       9.2%   12,219    12,219     11,912     11,912    11,450     11,299
              % active customers                                             92%         92%       91%         90%                                 91%       91%        91%        91%       90%        90%

              Net adds (* 1,000)                                             912         309       300          303                              1,210      275         935        477       197        261
              - Postpaid                                                     124          77        51           (4)                                92      (32)        124         15        46         63
                       3
              - Prepaid                                                      788         232       249          307                              1,118      307         811        462       151        198

              Wireless service revenues (in m)                            € 2,311       € 810     € 772       € 729           1.8%       4.0%   € 3,021    € 751     € 2,270      € 779     € 757      € 734

              ARPU blended                                                   € 13        € 14      € 13         € 13          -7.1%      0.0%     € 14      € 13        € 14       € 14      € 14       € 14
              - ARPU Postpaid                                                € 26        € 26      € 26         € 25          -3.7%     -3.7%     € 27      € 26        € 27       € 27      € 27       € 27
              - ARPU Prepaid                                                  €6          €7        €6           €6            0.0%     16.7%      €6        €6          €6         €6        €6         €6
              Non-voice as % of ARPU                                         28%         28%       28%          28%                               28%       30%         27%        28%       27%        26%

              Total traffic (originating, terminating, in m)               25,598       8,615     8,670       8,313          10.9%       9.2%   31,343     8,266      23,077      7,888     7,825      7,364

              MoU blended (originating, terminating)                          149         148      152          148           3.5%       2.1%     145       149         144        145       147        139
              - MoU Postpaid                                                  276         268      279          280          -1.8%      -3.6%     282       285         281        278       283        281
              - MoU Prepaid                                                    86          89       88           80          26.5%      23.6%      70        77          68         72        70         60

              SAC/SRC blended                                                € 44        € 44      € 44        € 44          -12.0%     -2.2%     € 49      € 46        € 50       € 45      € 53       € 52
              - SAC/SRC Postpaid                                            € 115       € 118     € 112       € 115          -10.2%     -6.3%    € 128     € 127       € 128      € 126     € 129      € 129
              - SAC/SRC Prepaid                                              € 15        € 13      € 15        € 16            7.1%      8.3%     € 14      € 15        € 14       € 12      € 16       € 13

              Gross churn blended                                            26%         28%       25%          25%                               29%       30%         29%        28%       30%        29%
              - Gross churn Postpaid                                         20%         20%       20%          20%                               21%       23%         20%        20%       20%        21%
              - Gross churn Prepaid                                          29%         32%       28%          28%                               34%       34%         34%        33%       36%        35%


         1
             Management estimates,
         2
             Service revenue figures retro-actively changed due to better insights
         2
             Clean-up of 140k in Q3 '10


              Belgium1                                                  YTD '10      Q3 '10     Q2 '10     Q1 '10            y-o-y    y-o-y     2009      Q4 '09    YTD '09    Q3 '09     Q2 '09     Q1 '09
                                                                                                                             YTD%     Q3%

              Market share2
              - Service revenue                                             >18%        >18%      >18%        ~18%                               >17%      ~18%        >17%       >17%      >17%       >16%
              - Base                                                        ~26%        ~26%      ~26%        ~26%                               >25%      >25%        >25%       >25%      >25%       >25%

              Customers (* 1,000)                                          3,667        3,667      3,629      3,566           3.0%       3.0%    3,578      3,578     3,560       3,560      3,487      3,497
              - Postpaid                                                     726          726       712        702           12.4%      12.4%      678       678        646        646        612        583
              - Prepaid                                                    2,941        2,941     2,917      2,864            0.9%       0.9%    2,900     2,900      2,914      2,914      2,875      2,914
              % active customers                                             83%         83%        80%        85%                                 83%       83%        78%        78%        78%        76%

              Net adds (* 1,000)                                              89          38        63          (12)                              133         18        115         73        (10)       52
              - Postpaid                                                      48          14        10           24                               109         32         77         34         29        14
              - Prepaid                                                       41          24        53          (36)                               24        (14)        38         39        (39)       38

              Wireless service revenues (in m)                              € 517       € 170     € 178       € 169           5.9%       1.8%    € 659     € 171       € 488      € 167     € 167      € 154

              ARPU blended                                                   € 16        € 15      € 17         € 16           0.0%     -6.3%     € 16      € 16        € 16       € 16      € 16       € 15
              - ARPU Postpaid                                                € 47        € 46      € 48         € 46          -4.1%     -8.0%     € 49      € 48        € 49       € 50      € 50       € 47
              - ARPU Prepaid                                                  €8          €8        €9           €8          -11.1%      0.0%      €9        €9          €9         €8        €9         €8
              Non-voice as % of ARPU                                         17%         17%       16%          18%                               17%       17%         17%        16%       17%        17%

              Total traffic (originating, terminating, in m)               4,220        1,342     1,472      1,406           12.3%      12.4%    5,117     1,358      3,759      1,194      1,273      1,292

              MoU blended (originating, terminating)                          130         120      138          131            8.3%      7.1%     122       126          120       112       124        124
              - MoU Postpaid                                                 448          414      470          460            4.7%      2.0%     435       456         428        406       451        428
              - MoU Prepaid                                                   53           50       56           52           -3.6%      2.0%      55        52          55         49        55         63

              SAC/SRC blended                                                € 16        € 14      € 16         € 18         -27.3%    -39.1%     € 21      € 21        € 22       € 23      € 21       € 21
              - SAC/SRC Postpaid                                             € 54        € 48      € 59         € 55          -8.5%    -15.8%     € 59      € 58        € 59       € 57      € 54       € 68
              - SAC/SRC Prepaid                                               €8          €7        €8           €8          -27.3%    -41.7%     € 10       €9         € 11       € 12      € 11        €9

              Gross churn blended                                            36%         32%       39%          38%                               31%       39%         29%        26%       37%        21%
              - Gross churn Postpaid                                         19%         16%       21%          19%                               21%       24%         19%        17%       21%        20%
              - Gross churn Prepaid                                          41%         35%       44%          43%                               34%       42%         31%        28%       40%        24%

         1
             Relating to Mobile business only
         2
             Management estimates




KPN Investor Relations                                                                                     Mobile Int KPIs                                                                                      Q3 2010
                         ``
                                                         Consolidated figures                        YTD '10     Q3 '10        Q2 '10       Q1 '10       y-o-y       y-o-y      2,009     Q4 '09    YTD '09    Q3 '09     Q2 '09    Q1 '09
                                   Cash flow                                                                                                             YTD%        Q3%

                                   Profit before income tax                                             1,745         520          634          591       12.4%        -8.1%    2,036       484       1,552       566        528       458
                                   Finance costs- net                                                     696         310          194          192      22.5%        71.3%       808       240         568       181        212       175
                                   Share of the profit of associated and joint ventures                    38          17           11           10      >500%        >200%         6          -          6         5          2        (1)

                                   Adjustments for:
                                   Depreciation, Amortization and impairments                           1,638         561          547          530       -6.9%        -2.8%    2,342       583       1,759       577        580       602
                                   Share-based compensation                                               (12)          6          (24)           6         n.m.      -57.1%       33        12          21        14          1         6
                                   Other income                                                           (47)        (39)          (3)          (5)      46.9%        56.0%      (54)      (22)        (32)      (25)        (2)       (5)
                                   Change in provisions (excl. deferred taxes)                           (259)        (93)         (82)         (84)      26.3%        -8.8%     (290)      (85)       (205)     (102)       (61)      (42)

                                   Inventories                                                            (12)         (3)             -          (9)       n.m.     -127.3%       42        21          21        11         13        (3)
                                   Trade receivables                                                      (44)         27           (39)         (32)       n.m.      -50.9%      259        65         194        55         63        76
                                   Prepayments and accrued income                                         (81)         74            27         (182)    -30.8%        34.5%       29       146        (117)       55         40      (212)
                                   Other current assets                                                   (16)         (4)            9          (21)       n.m.         n.m.      89        20          69         4         40        25
                                   Trade payables                                                          38         (83)           46           75        n.m.      -38.5%     (327)      (45)       (282)     (135)        28      (175)
                                   Accruals and deferred income                                          (117)         13          (146)          16     -60.3%        85.7%     (209)       86        (295)        7       (237)      (65)
                                   Current liabilities (excl. short term financing)                       (38)         (1)            8          (45)       n.m.         n.m.     127        13         114       146        (22)      (10)
                                   Change in working capital                                             (270)         23           (95)        (198)     -8.8%       -83.9%       10       306        (296)      143        (75)     (364)

                                   Received dividends from associates and joint ventures                    1            -           1              -    -50.0%        -100%        3          1          2         1          1          -
                                   Taxes received (paid)                                                 (564)         (6)          (4)         (554)      0.5%       -14.3%     (506)        55       (561)       (7)        58      (612)
                                   Interest paid                                                         (604)       (238)        (107)         (259)     31.0%        33.0%     (612)      (151)      (461)     (179)      (124)     (158)
                                   Net cash flow from operating activities                              2,362       1,061        1,072           229       0.4%         -9.6%   3,776      1,423      2,353     1,174      1,120        59

                                   Acquisitions of subsidiaries, associates and joint ventures            (83)        (17)          (18)         (48)    -13.5%          n.m.     (180)      (84)       (96)        4        (20)      (80)
                                   Disposal of subsidiaries, associates and joint ventures                 65           6            (4)          63      97.0%          n.m.       28        (5)        33        (6)        (3)       42
                                   Investments in intangible assets (excluding software)                 (323)        (34)         (245)         (44)   >1000%        >200%        (13)         -       (13)      (10)        (2)       (1)
                                   Disposal of intangibles                                                   -           -             -            -     -100%        -100%        10          -        10        10           -         -
                                   Investments in property, plant & equipment and software             (1,146)       (431)         (380)        (335)      -4.7%       19.7%    (1,767)     (565)    (1,202)     (360)      (386)     (456)
                                   Disposal in property, plant & equipment and software                    17           1             1           15      21.4%       -80.0%        19         5         14         5          4         5
                                   Disposals of real estate                                                73          51            15            7     >100%        >200%         94        62         32        13          5        14
                                   Other changes and disposals                                            (88)        (60)           (5)         (23)        n.m.        n.m.      (20)      (23)         3         3         (3)        3
                                   Net cash flow from investing activities                             (1,485)       (484)         (636)        (365)     21.8%        41.9%    (1,829)     (610)    (1,219)     (341)      (405)     (473)

                                   Share repurchase                                                      (648)       (116)         (431)        (101)     -9.0%       -42.3%      (898)     (186)      (712)      (201)     (196)     (315)
                                   Share repurchases for option plans                                        -           -             -            -   -100.0%        -100%       (62)         -       (62)       (62)         -         -
                                   Dividends paid                                                      (1,152)       (419)         (733)            -     10.9%        11.7%    (1,039)         -    (1,039)      (375)     (664)         -
                                   Exercised options                                                       13           1             6            6     -27.8%       -66.7%        22         4         18          3         9         6
                                   Proceeds from borrowings                                               991         991              -            -    -68.8%       -40.7%     3,172          -     3,172      1,672          -    1,500
                                   Repayments from borrowings and settlement of derivatives            (1,614)     (1,488)          (25)        (101)     30.0%        23.0%    (1,249)       (7)    (1,242)    (1,210)       (8)      (24)
                                   Other changes in interest-bearing current liabilities                   (2)         (2)             -            -    -83.3%       -75.0%       (13)       (1)       (12)        (8)        1        (5)
                                   Net cash flow used in financing activities                          (2,412)     (1,033)       (1,183)        (196)      n.m.       >200%        (67)     (190)       123       (181)     (858)    1,162

                                   Changes in cash and cash equivalents                                (1,535)       (456)         (747)        (332)      n.m.         n.m.    1,880       623       1,257       652       (143)      748

                                   Net Cash at beginning of period                                      2,652       1,579        2,323        2,652      >200%         14.6%      771      2,027        771     1,378      1,520       771
                                   Changes in cash                                                     (1,535)       (456)        (747)        (332)        n.m.         n.m.   1,880        623      1,257       652       (143)      748
                                   Exchange rate difference                                                 2          (4)           3            3         n.m.       33.3%        1          2         (1)       (3)         1         1
                                   Net Cash at end of period                                            1,119       1,119        1,579        2,323      -44.8%       -44.8%    2,652      2,652      2,027     2,027      1,378     1,520
                                   Bank overdrafts                                                        216         216           43           42      -72.6%       -72.6%       38         38        788       788        541       435
                                   Cash at end of period                                                1,335       1,335        1,622        2,365      -52.6%       -52.6%    2,690      2,690      2,815     2,815      1,919     1,955

                                   Cash flow from operating activities                                  2,362       1,061        1,072           229       0.4%        -9.6%     3,776     1,423      2,353     1,174      1,120        59
                                   Capital expenditures (PP&E and software)                            (1,146)       (431)        (380)         (335)     -4.7%        19.7%    (1,767)     (565)    (1,202)     (360)      (386)     (456)
                                   Proceeds from real estate                                               73          51           15             7     >100%        >200%         94        62         32        13          5        14
                                   Tax recapture E-Plus                                                   327            -            -          327       0.0%          n.m.      343        16        327          -          -      327
                                   Free cash flow²                                                      1,616         681          707           228       7.0%       -17.7%     2,446       936      1,510       827        739       (56)


                              1
                                  Including Property, Plant & Equipment and software
                              2
                                  Defined as Net cash flow from operating activities plus proceeds from real estate minus Capex, excluding tax recapture at E-Plus




KPN Investor Relations                                                                                                    Cash flow, Capex & Debt                                                                                             Q3 2010
                                                      Consolidated figures                            YTD '10       Q3 '10        Q2 '10       Q1 '10        y-o-y      y-o-y     2,009    Q4 '09   YTD '09    Q3 '09    Q2 '09    Q1 '09
                              Capex¹                                                                                                                         YTD%       Q3%

                              Germany                                                                       299          136           89              74     -2.3%      67.9%      450      144        306        81        83       142
                              Belgium                                                                        54           29           12              13    -22.9%      -3.3%      101       31         70        30        22        18
                              Rest of World                                                                   5            3            1               1    >100%         n.m.       4        2          2          -        1         1
                              Mobile International                                                          358          168          102              88     -5.3%      51.4%      555      177        378       111       106       161

                              Consumer                                                                      228           68           88           72        50.0%      51.1%      221       69        152        45        54        53
                              Business                                                                       56           22           17           17       -30.9%      10.0%      113       32         81        20        25        36
                              Wholesale & Operations (national, excluding book gains)                       405          139          134          132       -18.3%      -9.7%      708      212        496       154       164       178
                              Other (including intercompany)                                                 21            4           16            1       -19.2%     -33.3%       49       23         26         6        13         7
                              Dutch Telco Business                                                          710          233          255          222        -6.0%       3.6%    1,091      336        755       225       256       274

                              iBasis                                                                          8            3            3            2        >100%        n.m.       5        2          3        (2)        3         2
                              Getronics                                                                      64           26           16           22          8.5%     13.0%      107       48         59        23        21        15
                              Other gains and losses, eliminations                                            2           (1)           3              -       100%        n.m.        -      (1)         1         2        (1)          -
                                  Of which: Real estate                                                       3             -           3             -         n.m.      n.m.                  -          -         -         -         -
                              The Netherlands                                                               784          261          277          246         -4.2%      5.2%    1,203      385        818       248       279       291

                              Other                                                                            4             2           1             1      -33.3%     100%         9        3          6         1         1         4

                              Total Capex                                                                 1,146          431          380          335         -4.7%     19.7%    1,767      565      1,202       360       386       456


                         1
                             Including Property, Plant & Equipment and software

                                                      Consolidated figures                            YTD '10       Q3 '10        Q2 '10       Q1 '10                             2,009    Q4 '09   YTD '09    Q3 '09    Q2 '09    Q1 '09
                              Capex¹ / Revenues

                              Germany                                                                     12.4%        16.0%        11.1%          9.6%                           14.2%     18.2%     12.8%      9.9%     10.4%     18.3%
                              Belgium                                                                      9.1%        15.2%         6.0%          6.4%                           12.6%     15.0%     11.8%     15.0%     10.8%      9.4%
                              Rest of World                                                                4.6%         6.5%         2.9%          3.4%                            4.2%      6.5%      3.1%      0.0%      4.5%      6.3%
                              Mobile International                                                        11.5%        15.5%         9.8%          8.8%                           13.6%     17.2%     12.4%     10.6%     10.4%     16.4%

                              Consumer                                                                     7.7%         6.9%         8.9%         7.4%                             5.4%      6.9%      4.9%      4.4%      5.2%      5.1%
                              Business                                                                     3.1%         3.8%         2.8%         2.7%                             4.5%      5.1%      4.3%      3.3%      4.0%      5.7%
                              Wholesale & Operations (national, excluding book gains)                     19.5%        20.6%        19.0%        18.8%                            24.7%     29.7%     23.1%     22.4%     22.7%     24.2%
                              Other (including intercompany)                                              -1.3%        -0.8%        -3.0%        -0.2%                            -2.2%     -4.1%     -1.5%     -1.1%     -2.3%     -1.2%
                              Dutch Telco Business                                                        13.6%        13.6%        14.5%        12.6%                            15.2%     18.9%     13.9%     12.8%     13.9%     15.0%

                              iBasis                                                                       1.2%         1.2%          1.3%         1.0%                            0.7%      1.2%      0.5%      -1.1%     1.7%      1.0%
                              Getronics                                                                    4.5%         5.5%          3.4%         4.6%                            5.1%      8.9%      3.8%       4.7%     4.0%      2.8%

                              The Netherlands                                                             11.3%        11.4%         11.9%       10.8%                            12.8%     16.5%     11.6%     10.9%     11.7%     12.1%

                              Total Capex / Revenues                                                      11.5%        12.9%         11.4%       10.2%                            13.1%     16.9%     11.9%     10.9%     11.3%     13.5%


                         1
                             Including Property, Plant & Equipment and software
                                               1
                              Debt summary                                                            YTD '10       Q3 '10        Q2 '10       Q1 '10        y-o-y      y-o-y     2,009    Q4 '09   YTD '09    Q3 '09    Q2 '09    Q1 '09
                              in € bn                                                                                                                        YTD%       Q3%

                              Bonds                                                                       13.14        13.14        13.75        13.30        -0.2%      -0.2%    13.16     13.16     13.16     13.16     12.73     12.96
                              Eurobonds                                                                   11.32        11.32        11.75        11.61        -2.1%      -2.1%    11.60     11.60     11.56     11.56     10.68     10.62
                              Global bonds                                                                 1.82         1.82         2.00         1.69        13.8%      13.8%     1.56      1.56      1.60      1.60      2.05      2.34

                              Other debt                                                                   0.38         0.38          0.21         0.22      -59.6%     -59.6%     0.21      0.21      0.94      0.94      0.69      0.59
                              Other loans at Royal KPN2                                                    0.16         0.16          0.17         0.16        6.7%       6.7%     0.16      0.16      0.15      0.15      0.14      0.14
                              Consolidated debt                                                            0.22         0.22          0.04         0.06      -72.2%     -72.2%     0.05      0.05      0.79      0.79      0.55      0.45

                                                                   3
                              Fair value financial instruments                                             0.05         0.05         (0.21)        0.25       -88.6%    -88.6%     0.45      0.45      0.44      0.44      0.32      0.08

                              Total debt                                                                  13.57        13.57        13.75        13.77        -6.7%      -6.7%    13.82     13.82     14.54     14.54     13.74     13.63
                                                  2
                              Of which short-term                                                          2.09         2.09         0.93         0.93       >100%      >100%      0.92      0.92      0.82      0.82      1.70      1.17

                              Cash and cash equivalents                                                    1.34         1.34         1.62         2.37       -52.3%     -52.3%     2.69      2.69      2.81      2.81      1.92      1.95
                              Net debt                                                                    12.23        12.23        12.13        11.40         4.3%       4.3%    11.13     11.13     11.73     11.73     11.82     11.68


                         1
                             Book value of interest bearing financial liabilities plus the fair value of financial instruments related to these financial liabilities
                         2
                             Current liabilities include approximately € 0.2bn of non-netted cash balances per Q3 ’10
                         3
                             Excluding option agreements related to Reggefiber € 0.1bn




KPN Investor Relations                                                                                                       Cash flow, Capex & Debt                                                                                          Q3 2010
                         ``
                              Bonds portfolio: Q3 2010



                                                                       Principal      Nominal amount                          Interest                                                                                                                                                    Days
                                                  GMTN     Currency        (mn)      outstanding (mn)   Coupon   Issue date    date(s)   Redemption      ISIN code      Comments                                               Lead arrangers                Listing      Paying Agent    convention


                                                                                                                                                                        Swapped into Fixed Rate of 7.30% (30/360) After
                                                                                                                                1-Apr                                   exchange offer Issued as USN7637QAB97 (Reg S           Morgan Stanley
                              Global bond 1       no        USD           1,162                € 861    8.000%    4-Oct-'00     1-Oct     01-Oct-'10   US780641AB25     Global Note) & US780641AB25 (144A Global Note)         UBS Warburg                   Amsterdam    Bankers Trust       30/360


                                                                                                                                                                                                                               Deutsche Bank
                              Eurobond            yes       EUR           1,425                € 986    4.500%   21-Jul-'04    21-Jul     21-Jul-'11   XS0196776214                                                            Banc of America               Luxembourg   Citibank        Actual/ Actual

                                                                                                                                                                                                                               Citi
                                                                                                                                                                        Put event applicable in case of Change of Control as   ING
                              Eurobond            yes       EUR           1,250                € 957    5.000%   13-Nov-'07   13-Nov      13-Nov-'12   XS0330631051     specified in GMTN prospectus 2007                      RBS                           Amsterdam    Citibank        Actual/ Actual

                                                                                                                                                                                                                               ABN Amro
                                                                                                                                                                        Put event applicable in case of Change of Control as   JPMorgan
                              Eurobond            yes       EUR             850                € 540    4.500%   16-Mar-'06   18-Mar      18-Mar-'13   XS0248012923     specified in supplement to GMTN prospectus 2005        RBS                           Amsterdam    Citibank        Actual/ Actual

                                                                                                                                                                                                                               Barclays Capital
                                                                                                                                                                                                                               Credit Suise
                                                                                                                                                                        Put event applicable in case of Change of Control as   JP Morgan
                              Eurobond            yes       EUR             850                € 545    6.250%   16-Sep-'08   16-Sep      16-Sep-'13   XS0387992661     specified in GMTN prospectus 2008                      Rabobank                      Amsterdam    Citibank        Actual/ Actual

                                                                                                                                                                                                                               ABN Amro
                                                                                                                                                                                                                               Banc of America
                                                                                                                                                                        Put event applicable in case of Change of Control as   JPMorgan
                              Eurobond            yes       EUR             650                € 650    4.750%   29-May '07   29 May      29-May '14   XS0303070030     specified in GMTN prospectus 2007                      UniCredit                     Amsterdam    Citibank        Actual/ Actual


                                                                                                                                                                                                                               Fortis Bank Nederland
                                                                                                                                                                                                                               ING
                                                                                                                                                                        Put event applicable in case of Change of Control as   JP Morgan
                              Eurobond            yes       EUR             750                € 750    6.250%    4-Feb-'09   04 Feb      04-Feb-'14   XS0411863722     specified in GMTN prospectus 2008                      Deutsche Bank                 Amsterdam    Citibank        Actual/ Actual


                                                                                                                                                                                                                               ABN Amro
                                                                                                                                                                                                                               Citigroup
                                                                                                                                                                                                                               HVB
                              Eurobond            yes       EUR           1,000               € 1,000   4.000%   22-Jun-'05   22-Jun      22-Jun-'15   XS0222766973                                                            ING                           Amsterdam    Citibank        Actual/ Actual


                                                                                                                                                                        Swapped into Fixed Rate of 4.89% (30/360) Put event    ABN Amro
                                                                                                                                                                        applicable in case of Change of Control as specified   JPMorgan
                              Eurobond            yes       GBP             275                € 328    5.750%   16-Mar-'06   18-Mar      18-Mar-'16   XS0248011446     in supplement to GMTN prospectus 2005                  RBS                           Amsterdam    Citibank        Actual/ Actual


                                                                                                                                                                        Put event applicable in case of Change of Control as   BNP Paribas
                                                                                                                                                                        specified in GMTN prospectus 2007 (€ 850 mln) and      Rabobank
                              Eurobond            yes       EUR             925                € 925    6.500%    2-Apr-'08   15-Jan      15-Jan-'16   XS0355666941     in GMTN prospectus 2008 (tap € 75 mln).                RBS                           Amsterdam    Citibank        Actual/ Actual

                                                                                                                                                                                                                               BNP Paribas
                                                                                                                                                                        Put event applicable in case of Change of Control as   Credit Suisse
                              Eurobond            yes       EUR           1,000               € 1,000   4.750%   13-Nov '06   17-Jan      17-Jan-'17   XS0275164084     specified in GMTN prospectus 2006                      Rabobank                      Amsterdam    Citibank        Actual/ Actual



                                                                                                                                                                                                                               Fortis Bank Nederland
                                                                                                                                                                                                                               ING
                                                                                                                                                                        Put event applicable in case of Change of Control as   JP Morgan
                              Eurobond            yes       EUR             750                € 750    7.500%    4-Feb-'09   04 Feb      04-Feb-'19   XS0411850075     specified in GMTN prospectus 2008                      Deutsche Bank                 Amsterdam    Citibank        Actual/ Actual

                                                                                                                                                                                                                               ABN Amro
                                                                                                                                                                        Swapped into Fixed Rate of 5.12% (30/360) Put event    Banc of America
                                                                                                                                                                        applicable in case of Change of Control as specified   JPMorgan
                              Eurobond            yes       GBP             250                € 290    6.000%   29-May '07   29 May      29-May '19   XS0303070113     in GMTN prospectus 2007.                               UniCredit                     Amsterdam    Citibank        Actual/ Actual

                                                                                                                                                                                                                               BNP Paribas
                                                                                                                                                                                                                               Credit Suisse
                                                                                                                                                                        Put event applicable in case of Change of Control as   Rabobank
                              Eurobond            yes       EUR           1,000               € 1,000   3.750%   21-Sep-10    21-Sep      21-Sep-20    XS0543354236     specified in GMTN prospectus 2010                      Deutsche Bank                 Amsterdam    Citibank        Actual/ Actual

                                                                                                                                                                                                                               Barclays Bank
                                                                                                                                                                                                                               Credit Suisse
                                                                                                                                                                        Put event applicable in case of Change of Control as   Rabobank
                              Eurobond            yes       EUR             700                € 700    5.625%   30-Sep-09    30 Sep      30-Sep '24   XS0454773713     specified in GMTN prospectus 2009                      UniCredit                     Amsterdam    Citibank        Actual/ Actual

                                                                                                                                                                                                                               RBS
                                                                                                                                                                        Swapped into Fixed Rate of 5.98% (30/360) Put event    BNP Paribas
                                                                                                                                                                        applicable in case of Change of Control as specified   Bank of America    / Merril
                              Eurobond            yes       GBP             850                € 971    5.750%   17-Sep-09    17 Sep      17-Sep-29    XS0451790280     in GMTN prospectus 2009.                               Lynch                         Amsterdam    Citibank        Actual/ Actual

                                                                                                                                                                        Swapped into 4 Floating Rates of 6 months Euribor +
                                                                                                                                                                        2.75% (ACT/360) After exchange offer Issued as
                                                                                                                                1-Apr                                   USN7637QAC70 (Reg S Global Note) &                  Morgan Stanley
                              Global bond         no        USD           1,000                € 891    8.375%    4-Oct-'00     1-Oct     01-Oct-'30   US780641AH94     US780641AC08 (144A Global Note)                     UBS Warburg                      Amsterdam    Bankers Trust       30/360

                              Total Bonds Royal KPN NV                                     € 13,144

                              1
                                  Bond is repaid on 1 October with cash on balance




KPN Investor Relations                                                                                                                                  Bond overview                                                                                                                                      Q3 2010
``
     Wireline Tariffs                                                                         2005        %       2006         %        2007        %       2008         %        2009        %         2010           %
     Excluding VAT (which is 19%)                                                            1 Dec (A)           1 Jul (A)            1 Jan (A)            1 Mar (A)            1 Jan (A)             1 Jan (A)
                                                                                                                                      1 May (B)            1 Jul (B)            1 Feb (B)             1 Apr (B)
                                                                                                                                       1 Jul (C)           1 Oct (C)            1 Mar (C)              1 Jul (C)
                                                                                                                                      2 Aug (D)                                 1 Sept (D)            1 Oct (D)
                                                                                                                                      15 Aug (E)                                1 Oct (E)
     Monthly exchange rental                                                                                                                  (A)                 (A)             (B) + (E)          (A) + (C) + (D)
     - PSTN line KPN                                                                           € 15.26             € 15.26               € 15.26             € 15.53      2%      € 15.97      3%        € 16.13       1%
     - ISDN-2 line KPN                                                                         € 21.96             € 21.96               € 21.96             € 22.36      2%      € 22.98      3%        € 23.21       1%
     - Wholesale line rental PSTN                                                                                                        € 12.88             € 13.11      2%      € 12.37     -6%        € 12.56       2%
     - Wholesale line rental ISDN-2                                                                                                      € 18.80             € 19.14      2%      € 18.92     -1%        € 19.09       1%

     Packages: Line rental + flat fee to wireline national                                                                                    (A)                 (A)                  (D)
     - BelVrij "Weekend"                                                                                                                 € 15.97             € 15.13     -5%      € 14.29     -6%        € 14.29
     - BelVrij "Evening & Weekend"                                                                                                       € 20.17             € 20.17              € 19.33     -4%        € 19.33
     - BelVrij "Always"                                                                                                                  € 26.89             € 26.89              € 26.05     -3%        € 26.05

     Local traffic                                                                                                                           (B)                  (A)                  (B)                    (A)
     Call set-up                                                                              € 0.0359           € 0.0359              € 0.0363       1%    € 0.0369      2%     € 0.0379      3%       € 0.0544       44%
     - Standard                                                                               € 0.0243           € 0.0243              € 0.0246       1%    € 0.0250      2%     € 0.0257      3%       € 0.0257
     - Off-peak                                                                               € 0.0130           € 0.0130              € 0.0111     -15%    € 0.0113      2%     € 0.0116      3%       € 0.0116
     - Night/weekend                                                                          € 0.0087           € 0.0087              € 0.0111      28%    € 0.0113      2%     € 0.0116      3%       € 0.0116

     Long Distance                                                                                                                           (B)                  (A)                  (B)                    (A)
     Call set-up                                                                              € 0.0435           € 0.0435              € 0.0440      1%     € 0.0447      2%     € 0.0459      3%       € 0.0544       19%
     - Standard                                                                               € 0.0369           € 0.0369              € 0.0373      1%     € 0.0379      2%     € 0.0389      3%       € 0.0389
     - Off-peak                                                                               € 0.0175           € 0.0175              € 0.0177      1%     € 0.0180      2%     € 0.0185      3%       € 0.0185

     Fixed-to-KPN Mobile                                                                            (A)                                (B) + (E)             (A) + (B)                 (B)                    (A)
     Call set-up                                                                              € 0.0435           € 0.0435               € 0.0440     1%     € 0.0447      2%     € 0.0459      3%       € 0.0544       19%
     - Standard                                                                               € 0.1394    -13%   € 0.1394               € 0.1294    -7%     € 0.1177     -9%     € 0.1187      1%       € 0.1150       -3%
     - Off-peak/Night                                                                         € 0.1341    -13%   € 0.1341               € 0.1245    -7%     € 0.1177     -5%     € 0.1187      1%       € 0.1150       -3%
     - Weekend                                                                                € 0.1279    -14%   € 0.1279               € 0.1184    -7%     € 0.1177     -1%     € 0.1187      1%       € 0.1150       -3%

     International Tariffs                                                                                                                   (B)                  (A)                  (B)
     Call set-up                                                                              € 0.0870           € 0.0870              € 0.0880      1%     € 0.0894      2%     € 0.0919      3%       € 0.0919
     - Germany                                                                                € 0.0626           € 0.0626              € 0.0633      1%     € 0.0643      2%     € 0.0661      3%       € 0.0661
     - United Kingdom                                                                         € 0.0602           € 0.0602              € 0.0609      1%     € 0.0619      2%     € 0.0636      3%       € 0.0636
     - France                                                                                 € 0.0695           € 0.0695              € 0.0703      1%     € 0.0714      2%     € 0.0734      3%       € 0.0734
     - United States                                                                          € 0.0626           € 0.0626              € 0.0633      1%     € 0.0643      2%     € 0.0661      3%       € 0.0661

     Access to Unbundled Local Loops (monthly charge)                                                                   (A)                   (C)                 (B)                   (A)                   (C)
     - Line sharing tarriff                                                                     € 1.91              € 0.74     -61%       € 0.37    -50%      € 0.19     -49%       € 0.10    -47%        € 0.10
     - MDF access                                                                               € 9.59              € 8.35     -13%       € 8.00     -4%      € 7.83      -2%       € 6.52    -17%        € 6.52

     Interconnection (per minute, 3 min peak call incl. set-up charge)                                                                                                                 (A)                    (C)
     - Local terminating                                                                       € 0.007             € 0.007              € 0.007              € 0.007             € 0.0050     -29%      € 0.0052       4%
     - Regional terminating                                                                    € 0.009             € 0.009              € 0.009              € 0.009             € 0.0069     -23%      € 0.0071       3%
     - National terminating                                                                   € 0.0115             € 0.012             € 0.0115             € 0.0115             € 0.0115               € 0.0115
                                                                                                                                                                                       (A)                    (C)
     - Carrier (pre)select local                                                               € 0.007             € 0.007               € 0.007             € 0.007              € 0.005     -29%      € 0.0052       4%
     - Carrier (pre)select regional                                                            € 0.011             € 0.011               € 0.011             € 0.011              € 0.007     -34%      € 0.0073       3%
     - Carrier (pre)select national                                                            € 0.015             € 0.015               € 0.015             € 0.015              € 0.015                € 0.015

     ADSL retail e.g. with provider "Planet" (incl. KPN ADSL retail charge)
      from July 2008 not for sale anymore
     - Economy (1.5 Mb/s down - 256 kbit/s up)                                                 € 22.65             € 22.65               € 22.65             € 22.65              € 22.65                € 22.65
     - Standard (3.0 Mb/s down - 512 kbit/s up)                                                € 29.33             € 29.33               € 29.33             € 29.33              € 29.33                € 29.33
     - Comfort (6.0 Mb/s down - 768 kbit/s up)                                                 € 46.18             € 46.18               € 46.18             € 46.18              € 46.18                € 46.18
     - Advanced (8.0 to 12.0 Mb/s down and 1,024 kbit/s up)                                    € 67.18             € 67.18               € 67.18             € 67.18              € 67.18                € 67.18
     Newly sold from July 2008                                                                                                                                    (B)
     - Internet Basis (8 Mb/s down - 1 Mb/s up)                                                                                                              € 21.01              € 21.01                € 21.01
     - Internet Extra (16 Mb/s down - 2 Mb/s up)                                                                                                             € 29.41              € 29.41                € 29.41
     - Internet Premium (40 Mb/s down - 3 Mb/s up)                                                                                                           € 42.02              € 42.02                € 42.02

     ADSL-retail charge (ISP needed)
     - Speed: 1.5 to 3.0 Mb/s down - 256 to 512 kbit/s up                                      € 16.76             € 16.76               € 16.76             € 16.76              € 16.76                € 16.76
     - Speed: 6.0 Mb/s down - 768 kbit/s up)                                                   € 23.49             € 23.49               € 23.49             € 23.49              € 23.49                € 23.49
     - Speed: 8.0 to 20.0 Mb/s down - 1.0 Mb/s up                                              € 28.53             € 28.53               € 28.53             € 28.53              € 28.53                € 28.53

     VoIP: "InternetPlusBellen" (package VoIP/broadband) , incl. national flat fee weekend
      from July 2008 not for sale anymore
     - Go (1.5 Mb/s down - 256 kbit/s up)                                                      € 29.37             € 29.37               € 29.37             € 29.37              € 29.37                € 29.37
     - Lite (3.0 Mb/s down - 512 kbit/s up)                                                    € 36.09             € 36.09               € 36.09             € 36.09              € 36.09                € 36.09
     - Basic (6.0 Mb/s down - 768 kbit/s up)                                                   € 50.38             € 50.38               € 50.38             € 50.38              € 50.38                € 50.38
     - Extra (8.0 to 12.0 Mb/s down and 1,024 kbit/s up)                                       € 67.18             € 67.18               € 67.18             € 67.18              € 67.18                € 67.18
      Sold from July 2008 not for sale anymore                                                                                                                    (B)
     - Basis (8 Mb/s down - 1 Mb/s up) including national flat fee weekend/evening                                                                           € 29.41              € 29.41                € 29.41
     - Extra (16 Mb/s down - 2 Mb/s up) including national flat fee any time                                                                                 € 42.02              € 42.02                € 42.02
     - Premium (40 Mb/s down and 3 Mb/s up) including national flat fee any time                                                                             € 54.62              € 54.62                € 54.62
     Newly sold from July 2010                                                                                                                                                                                (C)
     - Basis (8 Mb/s down - 1 Mb/s up) no additional voice bundle                                                                                                                                        € 25.21       3%
     - Extra (16 Mb/s down - 2 Mb/s up) no additional voice bundle                                                                                                                                       € 33.61       3%
     - Premium (40 Mb/s down and 3 Mb/s up) no additional voice bundle                                                                                                                                   € 46.22       3%

     TV (monthly charge)                                                                                                                      (D)                 (C)                   (D)                   (B)
     - "Digitenne" (DVB-T)                                                                     € 11.72             € 11.72                € 5.84    -50%      € 6.30      8%        € 7.14    13%         € 7.14
     - "Interactive TV" (IPTV)                                                                                     € 16.76                € 8.36    -50%      € 8.36                € 8.36                € 8.40       3%




KPN Investor Relations                                                                                               Tariffs                                                                                                 5:14 PM/8/16/2011
 ``
                     Consolidated figures      YTD '10       Q3 '10      Q2 '10       Q1 '10         y-o-y      y-o-y      2,009     Q4 '09       YTD '09     Q3 '09     Q2 '09     Q1 '09
      Revenues and Other income                                                                      YTD%       Q3%

      Germany                                    2,421           850         803          768          1.3%        3.8%     3,181       791         2,390         819        797       774
      Belgium                                      595           192         201          202          0.0%       -4.0%       802       207           595         200        204       191
      Rest of World (including intercompany)       108            45          34           29         68.8%       80.0%        95        31            64          25         23        16
      Mobile International                       3,124         1,087       1,038          999          2.5%        4.1%     4,078     1,029         3,049       1,044      1,024       981

      Consumer                                    2,950          991         990           969         -4.6%       -2.7%    4,095     1,004          3,091      1,018      1,042      1,031
      Business                                    1,815          577         604           634         -2.8%       -4.2%    2,491       624          1,867        602        631        634
      Getronics                                   1,428          476         478           474         -8.5%       -2.3%    2,097       537          1,560        487        531        542
      Wholesale & Operations                      2,684          919         903           862          3.2%        8.9%    3,459       857          2,602        844        861        897
         Of which: W&O National                  2,125          711         708           706         -2.6%       -0.4%    2,918       736          2,182        714        726        742
              Of which: Real Estate                158            48          55            55       -18.1%      -26.2%      272         79           193          65         61         67
         Of which: iBasis                          678          248         237           193         21.9%       37.8%      719       163            556        180        177        199
      Other (including intercompany)             (1,913)        (630)       (636)         (647)        -5.5%       -4.7%   (2,697)     (673)        (2,024)      (661)      (672)      (691)
      The Netherlands                             6,964        2,333       2,339         2,292         -1.9%        1.9%    9,445     2,349          7,096      2,290      2,393      2,413

      Other activities                              66            16         24             26       -40.0%      -52.9%      143         33           110          34        36         40

      Intercompany revenues                       (145)          (58)        (47)          (40)       23.9%       56.8%      (157)      (40)         (117)        (37)       (42)       (38)

      Revenues and Other income                 10,009         3,378       3,354         3,277        -1.3%        1.4%    13,509     3,371        10,138       3,331      3,411      3,396




                      Consolidated figures     YTD '10       Q3 '10      Q2 '10       Q1 '10         y-o-y      y-o-y      2,009     Q4 '09       YTD '09     Q3 '09     Q2 '09     Q1 '09
      of which : Revenues                                                                            YTD%       Q3%

      Germany                                    2,417           848         801          768          1.2%        3.7%     3,180       791         2,389         818        797       774
      Belgium                                      594           191         201          202         -0.2%       -4.5%       802       207           595         200        204       191
      Rest of World (including intercompany)       109            46          34           29         70.3%       76.9%        95        31            64          26         22        16
      Mobile International                       3,120         1,085       1,036          999          2.4%        3.9%     4,077     1,029         3,048       1,044      1,023       981

      Consumer                                    2,949          990         990           969         -4.6%       -2.8%    4,094     1,003          3,091      1,018      1,042      1,031
      Business                                    1,815          577         604           634         -2.8%       -4.2%    2,491       624          1,867        602        631        634
      Getronics                                   1,424          473         477           474         -8.7%       -2.9%    2,097       537          1,560        487        531        542
      Wholesale & Operations                      2,639          882         899           858          2.7%        7.4%    3,404       835          2,569        821        858        890
         Of which: W&O National                  2,080          674         704           702         -3.2%       -2.2%    2,862       714          2,148        689        724        735
              Of which: Real Estate                150            48          51            51       -14.8%      -17.2%      233         57           176          58         59         59
         Of which: iBasis                          678          248         237           193         21.9%       37.8%      719       163            556        180        177        199
      Other (including intercompany)             (1,913)        (630)       (635)         (648)        -5.5%       -4.8%   (2,697)     (672)        (2,025)      (662)      (671)      (692)
      The Netherlands                             6,914        2,292       2,335         2,287         -2.1%        1.1%    9,389     2,327          7,062      2,266      2,391      2,405

      Voice wireline                               453           146        152           155        -15.2%      -13.1%       702       168           534         168        179        187
      Wireless services                          1,377           462        464           451         -6.1%       -4.1%     1,934       468         1,466         482        501        483
      Internet wireline                            768           255        256           257         -1.9%       -2.7%     1,042       259           783         262        260        261
      Mobile Wholesale NL                          168            61         56            51         11.3%       19.6%       201        50           151          51         51         49
      Other (including intercompany)               183            66         62            55         16.6%       20.0%       215        58           157          55         51         51
      Consumer                                   2,949           990        990           969         -4.6%       -2.8%     4,094     1,003         3,091       1,018      1,042      1,031

      Voice & Internet wireline                    742           233        239           270         -4.3%       -7.2%     1,026      251            775         251       259        265
      Data network services                        309           100        103           106         -6.1%       -7.4%       439      110            329         108       112        109
      Wireless services                            663           209        229           225          2.2%        0.5%       872      223            649         208       217        224
      Other (including intercompany)               101            35         33            33        -11.4%        0.0%       154       40            114          35        43         36
      Business                                   1,815           577        604           634         -2.8%       -4.2%     2,491      624          1,867         602       631        634

      Netherlands                                1,101           367        368           366         -9.9%       -4.4%     1,654      432          1,222         384       419        419
      International                                350           119        115           116          4.2%        9.2%       456      120            336         109       115        112
      Other                                         23             7          8             8        -36.1%      -22.2%        35       (1)            36           9         5         22
      Eliminations                                 (50)          (20)       (14)          (16)        47.1%       33.3%       (48)     (14)           (34)        (15)       (8)       (11)
      Getronics (existing)                       1,424           473        477           474         -8.7%       -2.9%     2,097      537          1,560         487       531        542

      Other activities                              65            16         24             25       -40.9%      -52.9%      142         32           110          34        36         40

      Intercompany revenues                       (145)          (58)        (47)          (40)       23.9%       56.8%      (157)      (40)         (117)        (37)       (42)       (38)

      Total Revenues (reported)                  9,954         3,335       3,348         3,271        -1.5%        0.8%    13,451     3,348        10,103       3,307      3,408      3,388




                       Consolidated figures    YTD '10       Q3 '10      Q2 '10       Q1 '10         y-o-y      y-o-y      2,009     Q4 '09       YTD '09     Q3 '09     Q2 '09     Q1 '09
      of which: External Revenues                                                                    YTD%       Q3%

      Germany                                    2,353           824         780          749          1.0%        3.3%     3,098       768         2,330         798        777       755
      Belgium                                      551           177         185          189         -0.2%       -4.8%       744       192           552         186        189       177
      Rest of World                                183            72          59           52         32.6%       28.6%       195        57           138          56         44        38
      Mobile International                       3,087         1,073       1,024          990          2.2%        3.2%     4,037     1,017         3,020       1,040      1,010       970

      Consumer                                   2,825           950         947           928          -3.7%      -1.8%    3,890      956          2,934         967        990        977
      Business                                   1,651           521         551           579          -0.4%      -2.6%    2,219      561          1,658         535        561        562
      Getronics                                  1,307           433         440           434        -10.2%       -4.8%    1,948      493          1,455         455        495        505
      Wholesale & Operations                     1,018           342         362           314           9.9%     23.5%     1,214      288            926         277        315        334
         Of which: W&O National                   478           150         169           159          -2.8%       6.4%      656       164           492         141        177        174
             Of which: Real Estate                   2              -          1             1       -71.4%     -100.0%         8        1              7           2          3          2
         Of which: iBasis                         540           192         192           156         24.4%       41.2%      558       124           434         136        138        160
      Other                                              -           -        (1)            1         -100%      -100%         1             -         1           1         (1)         1
      The Netherlands (reported)                 6,801         2,246       2,299         2,256          -2.5%       0.5%    9,272     2,298         6,974       2,235      2,360      2,379

      Other activities                              66            16         25             25       -39.4%      -50.0%      142         33           109          32        38         39

      Total External Revenues (reported)         9,954         3,335       3,348         3,271        -1.5%        0.8%    13,451     3,348        10,103       3,307      3,408      3,388




KPN Investor Relations                                                              Revenues (Old)                                                                                           Q3 2010
 ``
                        Consolidated figures        YTD '10     Q3 '10       Q2 '10        Q1 '10        y-o-y        y-o-y     2,009     Q4 '09    YTD '09     Q3 '09        Q2 '09     Q1 '09
           Operating expenses                                                                            YTD%         Q3%

           Germany                                    1,855        638          616            601          -2.3%      -0.9%     2,536      637       1,899        644           634        621
           Belgium                                      469        154          151            164          -6.2%      -8.9%       678      178         500        169           167        164
           Rest of World (including intercompany)       123         48           39             36          21.8%      45.5%       147       46         101         33            35         33
           Mobile International                       2,447        840          806            801          -2.1%      -0.7%     3,361      861       2,500        846           836        818

           Consumer                                    2,297        775          759           763          -9.3%       -6.4%    3,353       821      2,532         828           839        865
           Business                                    1,275        411          430           434          -3.9%       -4.4%    1,778       451      1,327         430           440        457
           Getronics                                   1,436        478          477           481        -13.0%        -2.6%    2,187       536      1,651         491           559        601
           Wholesale & Operations                      2,026        686          694           646           2.9%        8.9%    2,597       629      1,968         630           652        686
              Of which: W&O National                  1,472        479          501           492          -4.0%       -3.4%    2,041       508      1,533         496           515        522
                  Of which: Real Estate                 113          36           34            43       -13.7%       -14.3%      182         51       131           42            46         43
              Of which: iBasis                          673        247          234           192         17.7%        33.5%      734       162        572         185           178        209
           Other (including intercompany)             (1,909)      (629)        (636)         (644)         -4.3%       -4.0%   (2,665)     (670)    (1,995)       (655)         (661)      (679)
           The Netherlands                             5,125      1,721        1,724         1,680          -6.5%       -0.2%    7,250     1,767      5,483       1,724         1,829      1,930

           Other activities                             103          28          32             43          -29.5%    -39.1%      205        59         146         46            46         54

           Intercompany expenses                       (145)        (58)         (47)          (40)         23.9%      56.8%      (157)      (40)      (117)        (37)          (42)       (38)

           Total Operating expenses                   7,530       2,531        2,515         2,484           -6.0%     -1.9%    10,659     2,647      8,012       2,579         2,669      2,764




                        Consolidated figures        YTD '10     Q3 '10       Q2 '10        Q1 '10        y-o-y        y-o-y     2,009     Q4 '09    YTD '09     Q3 '09        Q2 '09     Q1 '09
           Of which: Depreciation1                                                                       YTD%         Q3%

           Germany                                      273         96           90             87          -11.4%     -6.8%      413       105         308        103           103        102
           Belgium                                       57         18           19             20          -27.8%    -30.8%      106        27          79         26            24         29
           Rest of World                                 (1)        (1)          (1)             1             n.m.      n.m.       1          -          1          1             1         (1)
           Mobile International                         329        113          108            108          -15.2%    -13.1%      520       132         388        130           128        130

           Consumer                                      79         29           26            24             -6.0%    11.5%       113       29         84          26            29         29
           Business                                      22          7            7             8           -15.4%    -12.5%        34        8         26           8             9          9
           Getronics                                     71         22           25            24              9.2%      0.0%       87       22         65          22            23         20
           Wholesale & Operations                       533        175          179           179             -8.9%     -7.9%      772      187        585         190           197        198
              Of which: W&O National                    523        171          175           177            -9.2%     -9.0%      759       183        576         188           191        197
                 Of which: Real Estate                   20          7            6             7            -9.1%      0.0%        31        9         22           7             7          8
              Of which: iBasis                           10          4            2             4             0.0%      0.0%        13        3         10           4             3          3
           Other                                         15          6            4             5              7.1%   -25.0%        18        4         14           8             2          4
           The Netherlands                              720        239          241           240             -7.0%     -5.9%    1,024      250        774         254           260        260

           Other activities                                3             1         2                 -      -40.0%       n.m.        6         1           5              -         3          2

           Total Depreciation (incl. impairments)     1,052        353          351            348           -9.9%     -8.1%     1,550      383       1,167        384           391        392


      1
          Including impairments, if any


                        Consolidated figures        YTD '10     Q3 '10       Q2 '10        Q1 '10        y-o-y        y-o-y     2,009     Q4 '09    YTD '09     Q3 '09        Q2 '09     Q1 '09
           Of which: Amortization1                                                                       YTD%         Q3%

           Germany                                      213          78          68             67           4.9%      13.0%      275        72         203         69            67         67
           Belgium                                       33          12          12              9          57.1%      50.0%       29         8          21          8             7          6
           Rest of World                                  6           2           2              2          20.0%       0.0%       12         7           5          2             1          2
           Mobile International                         252          92          82             78          10.0%      16.5%      316        87         229         79            75         75

           Consumer                                      96         33           32             31        -34.2%      -32.7%      175        29         146         49            48         49
           Business                                      47         16           16             15         42.4%       33.3%       47        14          33         12            11         10
           Getronics                                     40         14           14             12        -21.6%        7.7%       65        14          51         13            14         24
           Wholesale & Operations                       132         45           47             40         14.8%       28.6%      156        41         115         35            34         46
              Of which: W&O National                    122         42           43             37        29.8%       35.5%       132        38          94         31            32         31
                 Of which: Real Estate                     -          -            -              -         n.m.         n.m.        -         -            -         -             -          -
              Of which: iBasis                           10          3            4              3       -52.4%         0.0%       24         3          21          3             4         14
           Other                                         15          6            5              4         -6.3%       50.0%       25         9          16          4             6          6
           The Netherlands                              330        114          114            102         -8.6%        0.9%      468       107         361        113           113        135

           Other activities                                4             2             -         2           100%       100%         8         6           2          1             1              -

           Total Amortization (incl. impairments)       586        208          196            182           -1.0%      7.8%      792       200         592        193           189        210


      1
          Including impairments, if any




KPN Investor Relations                                                                     Expenses (Old)                                                                                      Q3 2010
``
                 Consolidated figures     YTD '10     Q3 '10     Q2 '10       Q1 '10          y-o-y      y-o-y      2,009     Q4 '09    YTD '09     Q3 '09     Q2 '09     Q1 '09
     Operating profit                                                                         YTD%       Q3%

     Germany                                  566        212        187            167         15.3%      21.1%       645       154         491        175        163        153
     Belgium                                  126         38         50             38         32.6%      22.6%       124        29          95         31         37         27
     Rest of World                            (15)        (3)        (5)            (7)       -59.5%     -62.5%       (52)      (15)        (37)        (8)       (12)       (17)
     Mobile International                     677        247        232            198         23.3%      24.7%       717       168         549        198        188        163

     Consumer                                 653        216        231            206          16.8%      13.7%      742       183         559        190        203        166
     Business                                 540        166        174            200           0.0%      -3.5%      713       173         540        172        191        177
     Getronics                                  (8)        (2)        1              (7)       -91.2%     -50.0%       (90)        1         (91)        (4)       (28)       (59)
     Wholesale & Operations                   658        233        209            216           3.8%       8.9%      862       228         634        214        209        211
        Of which: W&O National               653         232        207            214           0.6%       6.4%     877        228        649         218        211        220
           Of which: Real Estate               45         12         21             12        -27.4%     -47.8%        90        28          62         23         15         24
        Of which: iBasis                        5          1          3              1            n.m.       n.m.     (15)        1         (16)        (5)         (1)      (10)
     Other                                      (4)        (1)            -          (3)       -86.2%     -83.3%       (32)       (3)        (29)        (6)       (11)       (12)
     The Netherlands                        1,839        612        615            612          14.0%       8.1%    2,195       582       1,613        566        564        483

     Other activities                         (37)        (12)        (8)           (17)         2.8%      0.0%        (62)      (26)       (36)        (12)       (10)       (14)

     Total Operating profit                 2,479        847        839            793         16.6%      12.6%     2,850       724       2,126        752        742        632




                 Consolidated figures     YTD '10     Q3 '10     Q2 '10       Q1 '10                                2,009     Q4 '09    YTD '09     Q3 '09     Q2 '09     Q1 '09
     Operating profit margin

     Germany                                 23.4%      24.9%      23.3%         21.7%                               20.3%     19.5%      20.5%       21.4%      20.5%      19.8%
     Belgium                                 21.2%      19.8%      24.9%         18.8%                               15.5%     14.0%      16.0%       15.5%      18.1%      14.1%
     Rest of World                          -13.9%      -6.7%     -14.7%        -24.1%                              -54.7%    -48.4%     -57.8%      -32.0%     -52.2%    -106.3%
     Mobile International                    21.7%      22.7%      22.4%         19.8%                               17.6%     16.3%      18.0%       19.0%      18.4%      16.6%

     Consumer                               22.1%       21.8%     23.3%          21.3%                              18.1%      18.2%      18.1%      18.7%      19.5%       16.1%
     Business                               29.8%       28.8%     28.8%          31.5%                              28.6%      27.7%      28.9%      28.6%      30.3%       27.9%
     Getronics                              -0.6%       -0.4%      0.2%          -1.5%                              -4.3%       0.2%      -5.8%      -0.8%      -5.3%      -10.9%
     Wholesale & Operations                 24.5%       25.4%     23.1%          25.1%                              24.9%      26.6%      24.4%      25.4%      24.3%       23.5%
     The Netherlands                        26.4%       26.2%     26.3%          26.7%                              23.2%      24.8%      22.7%      24.7%      23.6%       20.0%

     Other activities                       -56.1%     -75.0%     -33.3%        -65.4%                              -43.4%    -78.8%     -32.7%      -35.3%     -27.8%     -35.0%

     Total Operating profit margin          24.8%       25.1%     25.0%          24.2%                              21.1%      21.5%      21.0%      22.6%      21.8%      18.6%




                   Consolidated figures   YTD '10     Q3 '10     Q2 '10       Q1 '10          y-o-y      y-o-y      2,009     Q4 '09    YTD '09     Q3 '09     Q2 '09     Q1 '09
     EBITDA                                                                                   YTD%       Q3%

     Germany                                1,052        386        345            321          5.0%      11.2%     1,333       331       1,002        347        333        322
     Belgium                                  216         68         81             67         10.8%       4.6%       259        64         195         65         68         62
     Rest of World                            (10)        (2)        (4)            (4)       -67.7%     -60.0%       (39)       (8)        (31)        (5)       (10)       (16)
     Mobile International                   1,258        452        422            384          7.9%      11.1%     1,553       387       1,166        407        391        368

     Consumer                                 828        278        289            261           4.9%       4.9%    1,030       241         789        265        280        244
     Business                                 609        189        197            223           1.7%      -1.6%      794       195         599        192        211        196
     Getronics                                103         34         40             29        >200%         9.7%       62        37          25         31           9        (15)
     Wholesale & Operations                 1,323        453        435            435          -0.8%       3.2%    1,790       456       1,334        439        440        455
        Of which: W&O National              1,298        445        425            428         -1.6%       1.8%     1,768       449       1,319        437        434        448
           Of which: Real Estate               65         19         27             19       -22.6%      -36.7%       121        37          84         30         22         32
        Of which: iBasis                       25          8          9              8        66.7%      >100%         22         7          15          2          6           7
     Other                                     26         11          9              6      >1,000%       83.3%        11        10           1          6          (3)        (2)
     The Netherlands                        2,889        965        970            954           5.1%       3.4%    3,687       939       2,748        933        937        878

     Other activities                         (30)         (9)        (6)           (15)         3.4%    -18.2%        (48)      (19)       (29)        (11)        (6)       (12)

     Total EBITDA                           4,117       1,408     1,386          1,323           6.0%      5.9%     5,192      1,307      3,885      1,329      1,322      1,234




               Consolidated figures       YTD '10     Q3 '10     Q2 '10       Q1 '10                                2,009     Q4 '09    YTD '09     Q3 '09     Q2 '09     Q1 '09
     EBITDA margin

     Germany                                43.5%       45.4%      43.0%         41.8%                               41.9%     41.8%      41.9%       42.4%      41.8%      41.6%
     Belgium                                36.3%       35.4%      40.3%         33.2%                               32.3%     30.9%      32.8%       32.5%      33.3%      32.5%
     Rest of World                          -9.3%       -4.4%     -11.8%        -13.8%                              -41.1%    -25.8%     -48.4%      -20.0%     -43.5%    -100.0%
     Mobile International                   40.3%       41.6%      40.7%         38.4%                               38.1%     37.6%      38.2%       39.0%      38.2%      37.5%

     Consumer                               28.1%       28.1%     29.2%          26.9%                              25.2%      24.0%      25.5%      26.0%      26.9%      23.7%
     Business                               33.6%       32.8%     32.6%          35.2%                              31.9%      31.3%      32.1%      31.9%      33.4%      30.9%
     Getronics                               7.2%        7.1%      8.4%           6.1%                               3.0%       6.9%       1.6%       6.4%       1.7%      -2.8%
     Wholesale & Operations                 49.3%       49.3%     48.2%          50.5%                              51.7%      53.2%      51.3%      52.0%      51.1%      50.7%
     The Netherlands                        41.5%       41.4%     41.5%          41.6%                              39.0%      40.0%      38.7%      40.7%      39.2%      36.4%

     Other activities                       -45.5%     -56.3%     -25.0%        -57.7%                              -33.6%    -57.6%     -26.4%      -32.4%     -16.7%     -30.0%

     Total EBITDA margin                    41.1%       41.7%     41.3%          40.4%                              38.4%      38.8%      38.3%      39.9%      38.8%      36.3%




KPN Investor Relations                                                        Profit & Margin (Old)                                                                            Q3 2010

				
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