Quality Management Program Building the Future…Restoring the Past It is our goal to guarantee that the client receive, based on the program and specifications, the highest quality construction achievable. The Quality Management Program will be further developed with the teams input to target all areas of the project. The achievement of high quality starts in the preconstruction phase. It is at this critical early stage when the entire team can be brought together in a partnering process. Initially, the drawings and specifications will again be reviewed in further detail to insure that the construction requirements establish a high, but attainable, standard of quality. Once the appropriate standards are determined, we will establish measurable immediate quality goals that can be monitored throughout the construction process. If necessary, mock-ups or models will be constructed and reviewed by subcontractors and suppliers to assure their understanding of project expectations. Thereafter, during the construction phase, trade contractors and suppliers will be continuously monitored by all members of the team and coordinated by the project superintendent. In the monitoring process, we work together with our subcontractors to provide valuable assistance and guidance though our preassigned and qualified team member assigned to that trade contractor. Throughout the quality performance; each trade contractor will be measured against our pre-established quality standards. In this process, we use the Construction Quality Management Checklist on a weekly basis, to inspect and measure the quality achieved by various trade contractors. The results of this monitoring process will be charted and the results communicated to the appropriate contractors. This will be discussed at each weekly meeting and remedy any deficiencies will be the outline used for documenting the project conditions. In addition to the above measures, an independent testing laboratory for all items referenced in the specifications will perform onsite testing. This onsite testing will be coordinated and reported by our project superintendent or assigned management staff personnel. Berglund Quality Management Director will collaborate with the entire project team, project manager, project superintendent, subcontractor’s representative, the client and architect and conduct completion inspections. All past reports will be reviewed prior to the final inspection per trade to ensure all past deficiencies were remedied. Any deficiencies noted on the final inspection will be put on the final punch list. It is our belief that the key to success in quality control is working together in the common effort. Quality Management Program Building the Future…Restoring the Past The first step in our Mock-up review is to determine what systems will need a mock-up. Once each system, is identified, we provide the sub-contractor with information and a procedure, based on the Contract Documents and Specifications. After the procedures are in place for the installation of the mock-up, we perform a pre-construction meeting, which consists of a detailed assembly specific checklist which provides a means of conversation and understanding of what is to be expected on the mock-up as well as the entire job. The Quality Assurance department will be performing Mock-up Quality Review Reports. These reports consists of photographs of the mock-up, identifying construction deficiencies, non-compliance with Contract Documents or construction standards, manufacture recommended non-compliance, and general workmanship issues. This report documents the mock-up process, observations, action to be taken and who is responsible for the change identified. Constructability Mock-Ups Building the Future…Restoring the Past Once the drawings have been reviewed for constructability, a constructability mock-up plan is enacted. The Quality Assurance department along with the Superintendent and the Project Manager search for areas within the building that might cause conflict in the field. Our philosophy on mock-ups are to flush out potential issues ahead of time, prior to the start of construction in order to facilitate a smooth job process, and reduce overall RFI’s to the Architect/Engineer. Construction Quality Reviews Building the Future…Restoring the Past Construction verification is extremely important and is a high priority with Berglund Construction. Once the Pre-Construction Meetings are complete, Our Quality Assurance department will be performing construction quality reviews on site, generally once or twice a week, depending on the construction schedule and pace. These reviews consist of verifying that the sub- contractors are following the drawings, manufacture recommendations, and building codes. The Quality Assurance department will be walking with the project superintendent verifying and identifying issues before that happen and/or before they become larger issue down the road. Photographs are taken of the non-complying or general workmanship issues and identified with instructions on how to correct the pending issue. This report documents our verification process, observations, action to be taken and who is responsible for the issue identified. Pre-Construction Meeting Building the Future…Restoring the Past At Berglund Construction, our Quality Assurance Department takes pre-construction meetings very seriously. These meetings are designed to identify potential questions ahead of construction and either brings up the issue to the architect or engineer and possibly other sub-contractors. These meetings usually last between 1 ½ to 2 ½ hours. There will always be questions from the subcontractor, no matter how well the drawings and specifications were executed. With that in mind, the Quality Assurance Department has developed an extensive catalog of pre-construction checklists for many construction processes. A level of quality is clearly expressed at these meeting along with when and what is required for mock-ups. The sub- contractor as well as our superintendent leaves the meeting with a good understanding of potential issues and a list of RFI’s to provide to the architect or engineer early in the construction process, allowing ample time for the architect or engineer to properly answer the RFI, rather than under the gun, as is with most construction RFI’s. Design Review Reports Building the Future…Restoring the Past Being proactive in the construction process is critical for a successful, well executed project. We will have our Quality Assurance Department, which is staffed by licensed Architects, to review the projects drawings and specifications. They will look at the project documents and review them for many different items, including, manufacture recommended practices, constructability, common design errors, and experience with materials, compatibility, and potential flashing, air & vapor barrier problems. The design review will also try to look for problems with document coordination and continuity. Depending on which phase the Design Review is conducted, RFI’s will be generated to the Architect and or Engineer prior to the start of construction, allowing the A/E ample time to respond to the questions. The earlier we find these issues, the more time we will have to correct them, potentially without negatively affecting the construction schedule. After the design review has taken place, a meeting will be set up with the project team, which includes Berglund’s PM, Superintendent, architects and engineers to review and discuss the items identified in the Design Review Report. The report will also identify construction issues for our superintendents, as well as identify special requirements which we will need to pay special attention. This review does not review any design of the project or question any design element. The purpose of this report is only to take our experience and construction knowledge and apply it practically to your project. Pre-Ceiling Closure Checklists Building the Future…Restoring the Past Prior to closing the ceiling or walls, we will perform a Pre-Ceiling Closure Checklist. This checklist is a comprehensive account for what is required to be in the ceiling and or wall prior to closure. We search for items that are typically forgotten in the construction process for one reason or another. Accountability is key in completing a job on time and within our very high standards of quality. This proactive step allows us to feel confident prior to closing the ceiling and or wall system. All trades are required to perform this checklist and sign-off on their respected trade prior to the team conducting this checklist, which allows us to perform this exercise efficiently. Items identified are fixed or corrected that day to ensure the construction schedule is met, with no delays. Construction Daily Checklist Building the Future…Restoring the Past Along with the Pre-Construction Meetings, Daily Quality inspection checklists are generated based on the specific requirements in the project drawings, specifications, and manufacture recommendations. The job specific checklists are compressive in nature, and try to reinforce the quality aspect of the job and what will be required for each task. These checklists are designed to create a level of performance and conformability which is easily identifiable for the sub contractor. Our Quality Assurance Department and Superintendent will be utilizing these checklists in order to identify compliance everyday during that specific tasks construction. Lessons Learned / Education Building the Future…Restoring the Past At Berglund Construction, we believe that our best opportunity to provide quality is through education. The more an individual knows and understands about a material or process, the better they will install and verify the installation. Our understanding of your building will be set in a foundation of good practices and understanding which has been researched thoroughly and constantly updated. We have put in place a comprehensive library as well as an accessible Quality Department which is utilized as a knowledgeable construction resource for all our employees and sub-contractors, as well as Architects and Engineers. We have put in place our lessons learned from the wide array of projects Berglund Construction has completed in our over 97 years of experience as a company. Compatibility Verification Building the Future…Restoring the Past One of the benefits of our Quality Assurance Department is that we perform compatibility checks for all of our projects. We have developed many tools in order for us to review a project and root out potential compatibility issues ahead of the installation. Technical Bulletins for Owner’s Building the Future…Restoring the Past As with our staff, education is key for the Owner in order to keep the building working properly over its long life. Berglund takes the extra step to get this important building information in the Owner’s hands. Technical Bulletins geared specifically for Owners are expertly written to give the Owner the information they need in order to properly maintain the property once Berglund Construction leaves the site. We make sure that critical design elements are understood so that the building is able to be maintained properly.
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