Team Leader Telemarketer Sample Resume

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					                                                           Resumé: Susan Hopeful


                            Susan HOPEFUL
                          123 Application Street
                            Melbourne, 3000

                         Phone: (03) 9456 7890
                          Mobile: 0411 987 654
                    E-mail:susanhopeful@hotmail.com

EDUCATION
200.. - current:   Bachelor of Business
                   La Trobe University, Bundoora
                   (Anticipated completion date: Nov. 200..)
                   Majors: Marketing & Human Resource Management
                       B grade average across all university subjects
                       Invited to join the Golden Key International Honour
                          Society (membership offered to top 15% of
                          academic achievers)

200.. - 200..      Associate Diploma in Marketing (incomplete)
                   Northern Melbourne Institute of TAFE

PROFESSIONAL MEMBERSHIP
              Australian Marketing Institute (Student member)

COURSE RELATED EXPERIENCE
200.. - current Telemarketer
                Foxtel
                 Conduct market research on the telephone
                 Answer customer enquiries
                 Handle customer complaints calmly and diplomatically

200.. - current    Careers Marketing Assistant (internship)
                   Course and Careers Service, La Trobe University
                    Promote careers events at lectures

200.. - 200..      Team Leader (Promoted from Sales Assistant in 200..)
                   Bakers Delight
                    Provided bright, friendly and efficient customer service
                    Handled complaints in the Manager’s absence
                    Balanced till at end of day and performed cash drops
                      throughout the shift
                    Supervised staff and trained new staff
                    Completed Certificate 2 in Retail Operations, 200..

OTHER WORK EXPERIENCE
200..         Scrutineer
              Australian Electoral Commission
               Provide administrative assistance to voters on election
                 day and tally votes when booths close



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                                                           Resumé: Susan Hopeful




VOLUNTARY WORK
200.. – current Proof Reader
                Royal Victorian Institute for the Blind
                 Check accurate translation of textbooks into Braille

DEMONSTRATED SKILLS
Teamwork Skills
 Worked effectively as a member of a team of 7 students in preparing a
   business report for the Australian Bureau of Statistics as part of HEWSO
   (Higher Education Workplace Skills Olympiad), 200..
 Play netball and basketball on a weekly basis and attend all training
   sessions
 Regularly filled in for other team members at Bakers Delight when they
   were unavailable

Communication Skills
 School prefect, La Trobe Secondary College (involved public speaking)
 Clearly articulate information to vision impaired people
 Complete numerous written assignments at university with consistently
 good results

Organisational Skills
 Coordinated a team of 8 volunteers for the Salvation Army Red Shield
   Appeal, 200..
 Organised with other committee members the school Year 12 Formal
   attended by 260 people, 200..
 Successfully managed a part-time job of up to 15 hours per week,
   involvement in sporting teams and study throughout my time at university

Computer Skills
 Very competent in using the Internet and email
 Familiar with the Microsoft Office suite including Access and PowerPoint

SPECIAL ACHIEVEMENTS
 Represented La Trobe University at netball in the University Games since
  200..

EXTRACURRICULAR ACTIVITIES and INTERESTS
 Active member of La Trobe University Netball Club
 Play basketball for Hawthorn Comets in “B” grade competition
 Avid reader with a passion for autobiographies

REFEREES
Dr. I. M. Smart                  Mr. V. G. Baker
Marketing lecturer               Store Manager
La Trobe University              Hawthorn Bakers Delight
9479 1000                        9853 1001
i.smart@latrobe.edu.au


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