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Technology Strategic Plan

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					Information Technology
Strategic Plan




                         FY 2006-2008
SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                                                     February 28, 2005




                                       Table of Contents
Executive Summary....................................................................................................................2

Planning for Information Technology .......................................................................................5

Envisioning the Future ...............................................................................................................6

The Basis for Decision-Making..................................................................................................5
   Information Technology Vision Statement.................................................................................8
   Information Technology Guiding Principles...............................................................................9

Putting the Plan into Action.....................................................................................................11
   IT Goals and Strategies...........................................................................................................11
   The Importance of Tactical / Operational Planning .................................................................11

Aligning IT with Institutional Goals .........................................................................................18

Behind the Scenes....................................................................................................................21
   IT Strategic Plan Update Methodology....................................................................................21
   Who Participated .....................................................................................................................21




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      SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                       February 28, 2005



      Executive Summary
      As part of State Fair Community College’s Academic Quality Improvement Process (AQIP), the
      College’s Institutional Technology (IT) Improvement Team was charged with developing,
      deploying, measuring, and communicating initiatives to improve institutional uses of
      technology.1 In order to fulfill its charge, the IT Improvement Team established its IT Strategic
      Planning Hot Team to develop a three-year strategic plan for the College’s technology
      environment. This initial plan, covering Fiscal Year (FY) 2005 through FY 2007, provided an
      agenda for SFCC to pursue maximizing the support its technology resources and services in
      support of the College’s Vision and Mission.
      The annual update of the IT Strategic Plan was conducted in February, 2005. The Improvement
      Team met on February 10 and 22, 2005 with the update process facilitated by Scott Cowdrey,
      Senior Consultant, Sungard Collegis.
      In addition to reviewing and updating the key sections of the IT Strategic Plan, the Improvement
      Team also carefully reviewed the recently completed SFCC Institutional Strategic Plan. The
      new institutional mission, vision and goals are now included in the updated ITSP. The team
      undertook a review of the alignment between the IT and Institutional Goals, and a new
      alignment grid is included.

                                        Information Technology Vision
State Fair Community College uses information technology:
   • To support an effective and efficient environment for high-quality instruction, information,
       and services, and
   • To enhance communication, access, and the College’s ability to meet the needs of students
       and other stakeholders.


                         Information Technology Guiding Principles (Summary)
Guiding Principle 1: SFCC will foster an environment where faculty, staff, and students can readily access and use
                     information they need to accomplish their professional and educational goals.
Guiding Principle 2: SFCC will create and maintain a technology-enriched environment that enhances teaching,
                     learning, and all aspects of student success.
Guiding Principle 3: SFCC will utilize technology to enhance communication and maintain relationships among
                     its stakeholders.
Guiding Principle 4: The College will use technology in ways which strive to meet the unique and diverse needs of
                     the faculty, staff, students, and communities it serves.
Guiding Principle 5: SFCC will encourage, value, and support the use of technology by faculty, staff, and
                     students to achieve their educational and professional goals.
Guiding Principle 6: The College’s investments in technology will reflect good stewardship of the resources
                     entrusted to it.
Guiding Principle 7: SFCC will provide consistent and timely technical support to students, faculty, and staff at
                     all college locations.
Guiding Principle 8: SFCC will strive to implement and maintain technology systems that safeguard the College’s
                     data and ensure the confidentiality of the personal information under its care.
Guiding Principle 9: Technology will support the continuous improvement of all academic and administrative
                     operations at State Fair Community College.


      1
          State Fair Community College, Shape the Future. Together. Oct. 27, 2003, p.8.


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     SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                           February 28, 2005


     After reflecting on the nature of the College’s current environment and the newly developed
     Institutional Plan, the Improvement Team reviewed and updated the IT Goals and Strategies in
     the continuing effort to help the institution move from its current state with technology toward
     achieving the ideal future defined by its IT Vision.

              Information Technology Goals & Strategies for FY 2006-2008
Goal 1:   Utilize information technology (IT) to enhance the teaching and learning environment
          Strategy 1.1: Increase the opportunities for teaching and learning through technology
          Strategy 1.2: Develop and maintain a technology environment that meets recognized standards in the
                         disciplines
          Strategy 1.3 :Use technology to improve student learning
Goal 2:   Enhance SFCC administrative systems to improve college operations and support functions
          Strategy 2.1: Maintain, update or replace SFCC’s administrative systems to provide the functionality
                         necessary to support all central operations and services
          Strategy 2.2: Increase access to administrative systems data
          Strategy 2.3: Increase the collection & availability of long term, longitudinal data which will provide the
                         College leadership with critical information for decision-making
Goal 3:   Improve and enhance SFCC’s technology environment to meet faculty, staff, and student needs
          Strategy 3.1:Maximize on-site and off-site access to information / instructional technology resources
          Strategy 3.2: Ensure effective technology support for faculty, staff, and students
Goal 4:   Improve the level and quality of technology based communication tools throughout the College
          Strategy 4.1: Provide faculty, staff, and students with easy and secure access to email
          Strategy 4.2: Provide advanced telephone services to facilitate improved communication
          Strategy 4.3: Continuously improve & develop technology-based communication tools
Goal 5:   Continuously improve the technology competency of SFCC faculty, staff, and students
          Strategy 5.1: Increase technology training and professional development opportunities for SFCC faculty and
                         staff
          Strategy 5.2: Increase institutional knowledge about new / emerging technologies
Goal 6:   Develop IT standards and best practices based on the technology needs as allowed by budget and
          other funding resources of the College community
          Strategy 6.1: Integrate the IT Strategic Plan with the College’s budgeting and resource development
                         processes
          Strategy 6.2: Establish and maintain ownership of the IT Strategic Plan by SFCC faculty, staff, and
                         administrators
          Strategy 6.3: Develop & maintain college-wide technology standards, including guidelines for deviating from
                         those standards as appropriate
          Strategy 6.4: Develop and maintain guidelines for best practices.

     In addition, the Improvement Team reviewed and updated the Strategic Implementation Grid to
     provide a high-level structure for the College to use in pursuing its IT Goals and Strategies.
     Through this framework, the Team identified:
          •   Any necessary conditions the College must address in order to implement a given
              Strategy (i.e., Dependencies);
          •   Those individuals, departments, and / or committees who have primary responsibility for
              ensuring that the Strategies are implemented (i.e., Responsible Parties);
          •   When over the next three fiscal years implementation of the Strategies will take place;
              and


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SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                     February 28, 2005


   •   Initial parameters that the College can use to evaluate the impact of its Strategies in
       achieving its IT Goals (i.e., Key Performance Indicators or KPI’s).
Throughout the update process, the Improvement Team considered the importance of
maintaining alignment between State Fair’s strategic goals for technology and the institutional
goals that define the core of the College’s Mission. It based this emphasis on the belief that
SFCC’s technology resources and services exist not for their own sake, but to enhance the
College’s ability to fulfill its central purpose – meeting the educational needs of the students and
communities it serves. As State Fair implements its IT Strategic Plan for FY 2006-8, the College
will continue to annually review its progress, evaluate its effectiveness and update the Plan as
necessary to ensure that it continues to support the State Fair Community College Mission and
Vision.




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SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                       February 28, 2005




Planning for Information Technology
Under the leadership of the President of State Fair Community College (SFCC), Dr. Marsha
Drennon, SFCC initiated a college-wide effort in 2003 to implement the Academic Quality
Improvement Process (AQIP), an alternative approach to accreditation developed by the North
Central Association of Colleges and Schools. Through AQIP, institutions such as State Fair:
      1. Evaluate their existing operations and processes in light of principles and parameters
         that North Central has identified as significant indicators of quality, and then
      2. Develop and implement initiatives that will support continuous quality improvement in
         their operations and processes.
The focus of SFCC’s drive for continuous quality improvement is captured in the College’s new
vision statement, which SFCC developed to highlight what “quality” means in the context of the
institution’s present and future:
          SFCC will be an exemplary community college – focused on building
          communities, ensuring student success, valuing people, and practicing
          continuous academic quality improvement.2
Guided by this vision, the College chartered AQIP teams with membership from across the
SFCC community to lead the development of quality improvement initiatives in several major
areas: teaching and learning, student support, institutional technology, valuing personnel,
community linkages, and institutional effectiveness. In order to fulfill this charge as it relates to
institutional uses of technology, the Institutional Technology (IT) Improvement Team established
a “hot team” to develop an IT Strategic Plan for the College.
Under AQIP, an institution’s core Improvement Teams charter “hot teams” as short-term work
groups of faculty and staff tasked with assisting the Teams in addressing a focused effort or set
of issues. The IT Improvement Team created its IT Strategic Planning Hot Team for just such a
reason – to engage Improvement Team members and at-large faculty and staff representatives
in establishing strategic goals and objectives for the development of the College’s technology
resources and services. With facilitation support from SFCC’s technology partner, SunGard
Collegis, the Hot Team met from February-April, 2004, to create:
      •   An IT Vision Statement that identifies the defining characteristics of the College’s
          anticipated success in using technology to achieve its mission;
      •   A set of Guiding Principles that indicate how SFCC will apply its core institutional values
          in making the decisions necessary to realize its IT Vision;
      •   Planning Assumptions that describe the context in which the College’s efforts to improve
          its technology operations, services, and resources must take place; and
      •   IT Goals and Strategies for helping SFCC to move from its current technology
          environment toward one capable of realizing the College’s IT Vision.
During the course of this process, the Hot Team relied on a series of faculty, staff, and student
focus groups to gather college-wide perspectives regarding technology issues, needs, and
successes. These perspectives served to validate the views of the Hot Team members in some
cases while broadening their understanding of SFCC’s technology challenges and opportunities

2
    State Fair Community College, Shape the Future. Together. Oct. 27, 2003, p.1.


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SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                                  February 28, 2005


in others. In this regard, the focus group responses helped to shape each of this plan’s major
elements and ensure that they effectively represent the general views of the College
community.
This document integrates those initial key planning elements, as well as an annual review
update, into a comprehensive, three-year plan for advancing the strategic development of
SFCC’s technology environment in support of the College’s mission. However, before reviewing
the IT Goals and Strategies that form the foundation for this effort, it is important that one
understand the vision of the future that the plan is intended to achieve.

Envisioning the Future
State Fair Community College envisions a future in which its technology environment provides
students with “anytime, anywhere” access to a wide array of institutional resources, services,
and learning opportunities. Through the College’s web portal, students can access all that the
College has to offer online via a single, simple user name and password (i.e., a single “log-on”).
The portal will also allow students to customize the information they see and the links to which
they have immediate access upon “logging on,” enabling them to personalize their online
experience with SFCC.
The College will use the portal and its other technology resources to support students’ academic
development in a variety of ways. Students will enjoy an expanded array of technology-
enhanced and technology-delivered3 courses and programs designed to maximize the flexibility
and convenience with which they can pursue their educational goals. Tools to support online
interaction between faculty and students will comprise a key part of these academic offerings.
Such tools will include synchronous modes of communication (e.g., chat rooms, online
videoconferencing) as well as asynchronous modes (e.g., threaded discussion lists). The
various online communication tools SFCC employs will also give students increased
opportunities for interacting with professionals in their career fields, and thereby further enhance
their educational experience. Likewise,
students will have online access to digital                      The Future of Learning
library resources and support services with             State Fair Community College envisions a
which to supplement the learning experience             future in which its technology environment
provided by faculty in their courses.                  provides students with “anytime, anywhere”
The College’s online services will provide                 access to a wide array of resources,
SFCC students with the same information and                services, and learning opportunities.
support via the Web that they enjoy on
campus, and more. They will have full access to their College accounts online, including the
status of their financial aid applications and distributions. They will be able to pay SFCC tuition,
fees, and other charges online, as well as have any funds distributed from the College
deposited directly into their bank accounts. They will have the option of requesting and
reviewing their academic records online, as well as conducting degree audits online to support
their work with their faculty advisors. Students will also be able to utilize online career
counseling resources and services to inform their academic decisions and future career plans.

3
 While SFCC will ultimately have to decide what the terms “technology-enhanced” and “technology-delivered”
mean in the context of its academic philosophy and operations, the following may serve as starting points:
“technology-enhanced” courses are ones in which computers, electronic whiteboards, websites, web-based
materials, and other technologies are utilized to enhance the classroom learning experience; “technology-delivered”
courses, on the other hand, are courses in which the teaching and learning experience takes place primarily or
completely via technology (e.g., on the Web and / or via videoconference).


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SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                      February 28, 2005


At the College’s physical locations, students will find a technology environment geared toward
their need for flexible, mobile access to information and services. Campus-wide wireless
networks will enable students to use SFCC’s online resources, as well as those of the World-
Wide Web in general, from anywhere they happen to be on an SFCC site. “Cyber cafes” will
provide students with easy access to both wired and wireless network connections in a relaxed,
social environment. Through common file servers, students will be able to store and retrieve
files from anywhere on campus, while common application servers will allow similar access to
course- and discipline-related software applications. Meanwhile, all of SFCC’s technology
resources, whether on campus or online, will support the College’s efforts to accommodate the
needs of its disabled students.
SFCC faculty and staff will also enjoy the benefits of the College’s web portal and flexible
technology environment. They will have online access to their employment and benefits
information, including the ability to make changes to their distributions, enrollments, et cetera,
via their single, personal log-ons. Beyond these standard human resources services, SFCC will
provide faculty and staff with online technology training and professional development
opportunities to sustain a high level of technology competency throughout the College. All
SFCC employees, including adjunct faculty members, will have access to these portal-based
services, which will make it easy to utilize them both on and off campus. The College will also
provide the technical support necessary to ensure that faculty and staff can make effective use
of all SFCC technology resources, whether online or on campus.
As with students, campus-wide wireless networks and common file / application servers will
support mobile computing by faculty and staff, allowing them to access online information and
applications from wherever they happen to be on an SFCC campus. Similarly, the online
availability of SFCC systems will expand the opportunities for faculty and staff to work remotely,
increasing the flexibility with which they can meet their professional responsibilities. For
example, the College’s integrated, web-enabled administrative systems will allow for paperless
processes across its operations, making it as easy to submit a purchase request or access
student advising information from home as it is on campus. Meanwhile, faculty and staff will use
the College’s web-based communication tools to ensure easy, effective interaction with each
other and with students, regardless of location.
SFCC’s technology-enhanced communication capabilities and advanced administrative systems
will facilitate continuous improvement in the management of the College’s affairs. College
administrators and Board members will utilize web-based videoconferencing to increase the
convenience and flexibility with which they can meet with each other and state officials. Such
contacts will enhance their ability to manage the College’s affairs in a timely, well-informed
manner. Likewise, SFCC’s advanced administrative systems will provide online access to real-
time management information and institutional performance measures, which will allow the
institution’s leadership to more effectively assess the College’s progress in achieving its goals
and objectives.
The full range of institutional clients and partners will receive tangible benefits from State Fair’s
technology investments. The College will use its website to increase its level of communication
and interaction with the communities it serves (e.g., through online discussion boards to which
community members can post questions and receive answers). The College’s online
communication tools and interactive directories will support increased community and business
access to SFCC faculty who can provide expert advice in a number of fields. Local businesses
and industries will appreciate the expanded access that their employees have to SFCC courses,
programs, and training opportunities through technology-enhanced and / or web-based options.
Moreover, the College’s partnerships with other educational institutions combined with its
advanced technology environment will allow it to provide an even broader array of academic


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SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                         February 28, 2005


offerings, further increasing its ability to meet the education and training needs of its region. (For
example, State Fair might work with a local industry to develop a customized training program
for online delivery utilizing its faculty as well as faculty from a partner university; in turn, it might
participate in a similar arrangement that its partner develops with a major employer in its area.)
Local companies will also benefit from the technologically skilled workforce generated as a
result of the College’s integration of technology competencies throughout its curriculum.
State Fair’s success in meeting the higher education and training needs of its region will allow it
to attract strong, continuing support from its district and the state legislature, which in turn will
supply it with the resources necessary to sustain its progress. Similarly, the College will enjoy
increased access to grant funding from government agencies and private foundations due to its
demonstrated success in using technology to fulfill its mission. Through the College’s online
administrative systems and electronic reporting capabilities, all of SFCC’s funding entities will
have access to the information they need to appropriately monitor funded activities. This will
allow them to ensure that the College is efficiently and effectively applying the resources it
receives to achieve the intended aims, and thereby encourage them to further increase their
support for the College.




The Basis for Decision-Making
                     Information Technology Vision Statement
The IT Vision Statement succinctly identifies the essential characteristics of the College’s ideal
future in relation to institutional uses of technology. In other words, it expresses what
constitutes success at State Fair
Community College in terms of the use of
                                                          SFCC IT Vision Statement
technology to support the institution’s
mission.                                          State Fair Community College uses
                                                  information technology:
                                                  • To support an effective and efficient
                                                      environment for high-quality instruction,
By describing what success with                       information, and services, and
technology at SFCC would look like, this          • To enhance communication, access, and
IT Vision for the College serves as a                 the College’s ability to meet the needs of
motivational tool in helping State Fair to            students and other stakeholders.
achieve that success. It gives the College
community – faculty, staff, and
students – a clear idea of the                     State Fair Community College Vision
purposes toward which SFCC is                 SFCC will be an exemplary college dedicated to
striving in terms of its IT decisions and     institutional effectiveness, strengthening
investments. As such, it places a             communities and partnerships, ensuring student
strong emphasis on the principles and         success, valuing people, and practicing continuous
priorities the College has adopted in         quality improvement.
its institutional Mission and Vision
Statements. The IT Team stressed                  State Fair Community College Mission
this alignment between the College’s
Vision and its IT Vision out of the           SFCC is an accessible learning-centered institution,
belief that technology is simply              enriching its students and community by providing
                                              skills, knowledge, and perspectives essential for a
                                              changing world.
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SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                      February 28, 2005


another set of resources and methods SFCC uses to achieve its Mission. Thus, the IT Vision
Statement reflects the theme of alignment and support in relation to State Fair’s overall strategic
objectives, and that theme is carried throughout the other major elements of this IT Strategic
Plan.
                   Information Technology Guiding Principles
As State Fair Community College works to achieve its IT Vision, it will inevitably have to balance
competing needs and
demands for its                              SFCC IT Guiding Principles
limited technology      The Information Technology Guiding Principles at SFCC reflect a
resources. It will also commitment to:
have to address the     • Student development and success;
balance between the     • Excellence in teaching and learning;
resources it applies    • Excellence in all institutional operations and services
to its technology       • A supportive learning environment for students of diverse ages,
needs and those            abilities, and backgrounds;
necessary to support    • Faculty and staff development;
other mission-critical  • Modern facilities, equipment, and technology;
activities. In weighing • The College’s role as a regional center for social and cultural
those options, SFCC        interaction;
faculty, staff, and     • Support for economic development of the community and region;
students will have to   • Collaborative partnerships with higher education, secondary education,
work together to           business and industry, and government agencies; and
assess the College’s    • Sound financial management practices.
needs and interests,    Guiding Principle 1: SFCC will foster an environment where faculty, staff,
and ultimately reach                          and students can readily access and use
                                              information they need to accomplish their
decisions capable of
                                              professional and educational goals.
generating the broad
institutional           Guiding Principle 2: SFCC will create and maintain a technology-enriched
                                              environment that enhances teaching, learning, and
consensus necessary
                                              all aspects of student success.
for success. To
                        Guiding Principle 3: SFCC will utilize technology to enhance
accomplish such
                                              communication and maintain relationships among
tasks, the College                            its stakeholders.
community must
                        Guiding Principle 4: The College will use technology in striving to meet
have a shared
                                              the unique and diverse needs of the faculty, staff,
understanding of the                          students, and communities it serves.
core institutional
                        Guiding Principle 5: SFCC will encourage, value, and support the use
values that SFCC will
                                              of technology by faculty, staff, and students to
apply to its IT                               achieve their educational and professional goals.
decision-making
                        Guiding Principle 6: The College’s investments in technology will reflect
processes when                                good stewardship of the resources entrusted to it.
competing demands
                        Guiding Principle 7: SFCC will provide consistent and timely technical
present themselves
                                              support to students, faculty, and staff at all college
and choices are not                           locations.
clear.
                          Guiding Principle 8: SFCC will strive to implement and maintain
The IT Guiding                                 technology systems that safeguard the College’s
Principles developed                           data and ensure the confidentiality of the personal
by the IT Team fulfill                         information under its care.
this function. They       Guiding Principle 9: Technology will support the continuous
constitute the                                 improvement of all academic and administrative
                                               operations at State Fair Community College.


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SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                     February 28, 2005


essential values of the SFCC community “in action,” which means that they express those
values in relation to how the College should invest in and use technology, both now and in the
future.
These principles highlight the considerations that State Fair Community College must weigh as
it plans for, budgets, and implements technology decisions to ensure that they appropriately
reflect the values that define the College. However, the priority the College should give to one
institutional value over another, and therefore to one principle over another, will vary given the
context in which a decision must be made. Thus, the IT Guiding Principles serve as a starting
point, and not a set of instructions, for determining what matters most to the SFCC community
in relation to a given set of IT needs, demands, and options.




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SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                                                     February 28, 2005




Putting the Plan into Action
                                                    IT Goals and Strategies
With the IT Vision Statement defining where the College wants to go with technology. The Strategic Planning IT Team worked to
develop IT Goals and Strategies for bridging the two. SFCC’s proposed IT Goals serve as its long-term institutional objectives for
technology in relation to the College’s overall Mission and Vision, while its IT Strategies identify the major initiatives SFCC must
undertake to realize its technology goals. The IT Goals and Strategies are presented below in the context of a Strategic
Implementation Grid, which provides a high-level framework for organizing the College’s efforts to pursue the Goals and Strategies.
In addition to the Goals and Strategies themselves, the Grid identifies:
       •   Any relevant dependencies, which are events that must take place or factors that must be addressed in order for the
           implementation of a given strategy to be possible;
       •   Each strategy’s “Responsible Party” or “Parties,” which are the individuals, departments, and / or committees that have
           primary responsibility for ensuring that the College accomplishes its IT strategies;
       •   A three-year implementation timeframe, stated in terms of fiscal years (please note that an “X” in any single fiscal year
           indicates completion of the strategy in that year, while “X’s” in more than one fiscal year indicate multi-year or ongoing
           efforts); and
       •   Key Performance Indicators (KPI’s), which identify major parameters by which the College can measure its progress in
           achieving its IT Goals (i.e., KPI’s provide a starting point for answering the question, “How will we know if we are
           achieving our goals?”).
The Grid also contains a column for the Responsible Parties to use in reporting their progress toward implementing the IT Strategies.
This space will primarily come into use as the College prepares for the annual process of updating the Plan, which allows the
institution to make any necessary mid-course corrections to ensure the Plan stays relevant over time.
                                 The Importance of Tactical / Operational Planning
The Strategic Implementation Grid lists the major initiatives the College will pursue over the FY 2006-2008 timeframe as it strives to
fulfill its IT Vision. However, it specifically does not address the annual tactical / operational plans and budget requests that SFCC’s
individual offices and departments must develop in order to implement the strategies or elements of strategies for which they are
responsible. This allows the IT Strategic Plan to keep its focus on the College’s long-term technology objectives while giving those
closest to the relevant operations and services the flexibility to identify the tactical steps necessary to achieve them. The Responsible
Party or Parties for each IT Strategy will need to work with the relevant units across the College to ensure that annual tactical plans
for implementing the Strategies, including budget requests, are developed; this effort should begin with those IT Strategies slated to
start in FY 2005-06 and continue for the life of the IT Strategic Plan. The departmental or unit-level tactical plans should address the



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       SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                                                       February 28, 2005


       operational roles, responsibilities, activities, and resource requirements the departments or units must fulfill during the given year in
       order to effectively implement the strategies or strategic elements with which they have been charged.


Goal 1: Utilize information technology (IT) to enhance the teaching and learning environment

Key Performance Indicator(s):
   a. An increasing percentage of faculty responding to an annual faculty satisfaction survey indicate that “I have access
      to the technology I need to support teaching and learning.”
   b. An increasing number of students responding to an annual student satisfaction survey indicate that “My learning
      environment has been enhanced by the use of technology.”
   c. The number of technology-enhanced and technology delivered courses has increased each year of the IT Strategic
      Plan.
                                                                                                   FY     FY    FY
                                                 DEPENDENCIES                RESPONSIBLE
                                                                                                   05     06    07            PROGRESS /
            STRATEGIES                       (Necessary conditions for          PARTY
                                                                                                    -      -     -         ACCOMPLISHMENTS
                                               implementing a strategy)        (Owner)
                                                                                                   06     07    08
1.1   Increase the opportunities for     •     Implementation of Strategy   Instructional
      teaching and learning through            3.2                          Management Team
      technology                         •     Implementation of Strategy   (IMT)                   X     X      X
                                               5.1                          Educational Tech
                                                                            Services (ETS)
1.2   Develop and maintain a                                                ETS – Advisory
      technology environment that                                           Committee (ETS–AC)
      meets recognized standards in                                                                 X     X      X
      the disciplines

1.3    Use technology to improve         •     Implementation of Strategy   IMT
       student learning                        3.2
                                                                                                    X     X      X




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      SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                                                 February 28, 2005




Goal 2: Enhance SFCC administrative systems to improve college operations and support functions

Key Performance Indicator(s):
   a. An integrated administrative software system provides the appropriate functionality for the needs of SFCC and an
      increased percent of faculty and staff indicate they are “satisfied” or “very satisfied” with the performance.
   b. SFCC reviews and implements information systems that assist the College’s leadership in evaluating institutional
      performance
                                                                                                     FY   FY   FY
                                                                              RESPONSIBLE
                                                                                                     05   06   07      PROGRESS /
            STRATEGIES                           DEPENDENCIES                    PARTY
                                                                                                      -    -    -   ACCOMPLISHMENTS
                                                                                (Owner)
                                                                                                     06   07   08
2.1 Maintain, update or replace                                             Project Management
    SFCC’s administrative systems to                                        Team (PMT)
    provide the functionality necessary
    to support all central operations                                                                X    X    X
    and services

2.2 Increase access to administrative      •   Implementation of Strategy   ETS & PMT
    systems data                               2.1
                                                                                                     X    X    X


2.3 Increase the collection &              •   Implementation of Strategy   Institutional Planning
    availability of long term,                 2.1                          & Research (IPR)
    longitudinal data which will provide   •   Implementation of                                          X    X
    the College leadership with critical       appropriate application /
    information for decision-making            module




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       SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                                           February 28, 2005




Goal 3: Improve and enhance SFCC’s technology environment to meet faculty, staff, and student needs
Key Performance Indicator(s):
      a. The accessibility and availability of computer resources has increased each year of the plan.
      b. An increased percentage of faculty, staff and students surveyed annually indicate that they are satisfied with their technology
         access.
      c. An increased percentage of faculty, staff and students surveyed annually indicate that they are satisfied with their technology
         support.
                                                                                         FY    FY     FY
                                                                      RESPONSIBLE
                                                                                         05     06    07            PROGRESS /
           STRATEGIES                        DEPENDENCIES                  PARTY
                                                                                          -      -     -         ACCOMPLISHMENTS
                                                                          (Owner)
                                                                                         06     07    08
3.1   Maximize on-site and off-site                                    ETS
      access to information /
                                                                                           X     X     X
      instructional technology resources

3.2   Ensure effective technology                                      ETS
      support for faculty, staff, and                                                      X     X     X
      students




                                                                                                                                   14
       SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                                          February 28, 2005




Goal 4: Improve the level and quality of technology based communication tools throughout the College
Key Performance Indicator(s):
   a. Employee and student satisfaction with the technology-based communication tools has increased, as reflected by
      annual survey results.
   b. Employees and students indicate satisfaction with the telephone system.
                                                                                               FY   FY   FY
                                                                           RESPONSIBLE
                                                                                               05   06   07      PROGRESS /
            STRATEGIES                        DEPENDENCIES                    PARTY
                                                                                                -    -    -   ACCOMPLISHMENTS
                                                                             (Owner)
                                                                                               06   07   08
4.1   Provide faculty, staff, and       •   Available resources to       Educational
      students with easy and secure         support SFCC student email   Technology Services
      access to email                       accounts / service           (ETS)
                                                                                               X    X    X



4.2   Provide advanced telephone        •   Available resources to       ETS
      services to facilitate improved       implement a new telephone
      communication                         system and services                                X    X


4.3   Continuously improve and                                           AQIP IT Improvement
      develop technology-based                                           Team                  X    X    X
      communication tools.                                               ETS




                                                                                                                                  15
       SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                                            February 28, 2005




Goal 5: Continuously improve the technology competency of SFCC faculty, staff, and students

Key Performance Indicator(s):
   a. Employee performance evaluations indicate improvement in technology competency.
   b. The number of technology training sessions offered to faculty and staff has increased each year of the Plan.
   c. The number of faculty and staff who attend at least 2 technology training sessions a year has increased each year of
      the Plan.

                                                                                                 FY   FY   FY
                                                                            RESPONSIBLE
                                                                                                 05   06   07      PROGRESS /
            STRATEGIES                         DEPENDENCIES                    PARTY
                                                                                                  -    -    -   ACCOMPLISHMENTS
                                                                              (Owner)
                                                                                                 06   07   08
5.1   Increase technology training and   •   Approval and commitment       Department of Human
      professional development               from managers / supervisors   Resources and ETS
      opportunities for SFCC faculty
      and staff                                                                                  X    X    X



5.2   Increase institutional knowledge   Establish “Teaching & Learning    IMT
      about new / emerging               Center”                           ETS
      technologies                                                                               X    X    X




                                                                                                                                    16
       SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                                      February 28, 2005




Goal 6: Develop IT standards and best practices based on the technology needs as allowed by budget and other funding
        resources of the College community
Key Performance Indicator(s):
   a. Multiple funding sources are pursued each year of the Plan.
      b. A regular evaluation of SFCC IT standards and practices conducted via AQIP indicates that the College’s technology
         standards and practices include recognized best practices.
      c. The College has established a formal, effective IT governance process.
                                                                                           FY   FY   FY
                                                                         RESPONSIBLE
                                                                                           05   06   07      PROGRESS /
            STRATEGIES                        DEPENDENCIES                  PARTY
                                                                                            -    -    -   ACCOMPLISHMENTS
                                                                           (Owner)
                                                                                           06   07   08
6.1   Integrate the IT Strategic Plan                                  ETS and Executive
      with the College’s budgeting and                                 Leadership Team
      resource development processes                                   (ELT)               X    X    X


6.2   Establish and maintain ownership                                 ETS-AC
      of the IT Strategic Plan by SFCC                                                     X    X    X
      faculty, staff, and administrators

6.3   Develop & maintain college-wide                                  ETS - AC
      technology standards, including
      guidelines for deviating from                                                        X    X    X
      those standards as appropriate
6.4   Develop and maintain guidelines                                  PMT, ETS, ETS-AC,
      for best practices.                                              AQIP                X    X    X




                                                                                                                              17
SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                                                      February 28, 2005



Aligning IT with Institutional Goals
As discussed in relation to the IT Vision Statement, the IT Strategic Planning Hot Team developed the initial ITSP, consistently
stressed the importance of aligning the College’s IT Strategic Plan with SFCC’s Mission. This was done to ensure that the IT Plan
elements were recognized as supporting the institution’s mission. To demonstrate the degree of its success in this regard, the Hot
Team developed an alignment grid, which provided a high-level view of how State Fair’s IT goals converge with its institutional goals
at the time. In the intervening year since the initial ITSP was created, a campus-wide team (facilitated by Don Sutton, Senior
Consultant, Sungard Collegis) developed an Institutional Strategic Plan. Through this planning effort, a new institutional mission,
vision and set of strategic goals were established. The annual ITSP update also produced some changes to the IT goals. These two
events provided a good opportunity to revise and update the IT Goals and Institutional Goals alignment grid.
After examining both sets of goals, the IT Improvement Team placed an “X” in each cell where it found that a given IT goal would
provide significant support for achievement of the relevant institutional goal. As the table illustrates, the Team believes that it
achieved its mission of developing technology goals and strategies that strengthen the College’s ability to fulfill its Mission. However,
in some cases, the Team did not find a significant, supportive connection between a given IT goal and a given institutional goal, as
indicated by the table’s open cells. This is not surprising, while technology plays an increasingly important role in many aspects of the
College, it is not necessarily central to all aspects of what SFCC does; likewise, all elements of technology do not play a role in all of
SFCC’s operations and services. The recognition of these facts probably accounts for many if not all of the gaps in the table.




                                                                                                                                       18
                                         SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                                                           February 28, 2005


                                       SFCC Institutional Plan Goals Alignment with IT Strategic Goals
                                       ITSP Update Session – revised February, 2005
                                                                                                        SFCC IT Strategic Goals – February, 2005
                                                                         IT-1             IT-2                 IT-3                    IT-4                IT-5                   IT-6
                                                                    Utilize IT to    Enhance SFCC           Improve &          Increase the level     Continuously      Develop IT stds & best
                                                                    enhance the       administrative    enhance SFCC’s            and quality of      improve the       practices based on tech
                                                                     teaching &        systems to          technology          technology based        technology         needs as allowed by
                                                                       learning         improve          environment to          communication       competency of      budget & other funding
                                                                    environment       operations &      meet faculty, staff,    tools throughout     SFCC faculty,          resources of the
                                                                                    support functions    & student needs           the College      staff, & students      College community
                                       I-1. Increase student
                                            success and retention        X                 X                    X                                          X
                                       I-2. Strengthen and
SFCC Institutional Goals – Feb, 2005




                                            improve teaching and         X                                      X                                          X
                                            learning
                                       I-3. Develop a culture of
                                            continuous quality           X                 X                                                               X                     X
                                            improvement

                                       I-4. Ensure an
                                            institutional climate                                               X                     X                    X
                                            that values employees

                                       I-5. Improve and expand
                                            services at extended         X                 X                    X                     X
                                            campus sites
                                       I-6. Improve public
                                            awareness
                                            throughout 14-county                                                                      X
                                            service area
                                       I-7. Increase resource
                                            diversification and                                                                                                                  X
                                            funding




                                                                                                                                                                                     19
SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                    February 28, 2005




                      THE STATE FAIR COMMUNITY COLLEGE MISSION

                                             PHILOSOPHY
State Fair Community College will be an exemplary college dedicated to institutional
effectiveness, strengthening communities and partnerships, ensuring student success, valuing
people, and practicing continuous quality improvement.
                                                MISSION
SFCC is an accessible, learning-centered institution, enriching its students and community by
providing skills, knowledge and perspectives essential for a changing world.
                                                 GOALS
1. Increase student success and retention: The college will establish baseline data related to student
success and retention and will then benchmark results with data from a select group of peer institutions.
The college will then determine measurable objectives and key performance indicators that will be
monitored and reported to the Board of Trustees on a regular basis.
2. Strengthen and improve teaching and learning: The college’s employees understand that
improving teaching and helping students learn are our primary purposes. The college will focus on
instructional design, delivery and assessment to determine the effectiveness of teaching and learning
processes.
3. Develop a culture of continuous quality improvement: The college will document and review key
processes to identify where improvements can be made for various constituents and stakeholder
groups (internal and external). This ongoing review will encompass all aspects of the institution and will
include nine specific steps as outlined in the Academic Quality Improvement Process (AQIP) sponsored
by the Higher Learning Commission of the North Central Accreditation Association.
4. Ensure an institutional climate that values employees: The college will identify and reward
individuals and units that promote a positive work-friendly environment and activities that exemplify a
student-centered, service-oriented learning institution. Each unit will be expected to identify how they
are promoting and supporting this goal.
5. Improve and expand services at extended campus sites: The college will develop and implement
a plan to expand services at extended campus sites that effectively and efficiently addresses the
educational needs of students and communities. Services and service area needs will be assessed on
an annual basis.
6. Improve public awareness throughout the 14-county service area: The college will implement a
comprehensive marketing plan that addresses students and prospective students throughout the
college’s 14-county service area. The marketing plan will include consistent and systematic solicitation
of input from external stakeholders and customers.
7. Increase resource diversification and funding: The college will identify and pursue new revenue
and resource opportunities. Revenue targets will be set and communicated to internal and external
stakeholders.




                                                                                                20
SFCC Information Technology Strategic Plan, FY 2006-2008 v2.0                                                   February 28, 2005



Behind the Scenes
                                    IT Strategic Plan Update Methodology
Strategic planning is a process that seeks to clarify what an organization is, what it wants to be, and
how, specifically, the organization can successfully make the transition. An IT strategic plan sets the
philosophy and direction for the use of information technology within the institution, and thereby charts
a clear, consistent course for its technology development within the context of changing internal and
external environments.

The annual update to the 2004-2007 IT Strategic Plan was conducted on February 9-10 & 22, 2005 at
the request of the CIO, Bob Paulson. Initial update planning and assessment of the 04-07 ITSP was
completed working closely with Ross Blankenship, the Chair of the AQIP IT Improvement Team, Bob
Paulson, CIO and the Senior Consultant. A full meeting of the AQIP IT Improvement Team was then
held to complete a full review and update of the Strategic Plan, including the IT Vision Statement,
Guiding Principals, Goals and Strategies.

It should be noted that this annual ITSP update was conducted prior to completion of the first full year
of the plan’s implementation. This was done for two reasons: 1) the College’s Institutional Strategic
Plan had just been completed and there was a desire to ensure that the ITSP Goals were in good
alignment with the new Institutional Plan; 2) the CIO has requested that an IT Tactical Plan be
developed to assist him in defining immediate action items and to help with annual budget
development. Due to the very recent college-wide efforts in strategic planning at both the institutional
and IT levels, the IT Improvement Committee elected to not review in detail the ITSP Planning
Assumptions, which they felt were still very current and awareness of them was still strong.
                                                        Who Participated
The following members of AQIP IT Improvement Team and ETS-AC participated in this annual update.
This group is a broadly representative body that reflects the diversity of the College’s academic and
administrative operations.
Shirley Bergeson .................................................................................................. Data Reports Specialist
Ross Blankenship ......................... Coordinator, Industrial Management Program, Business Department,
                                                             and Chair, AQIP Institutional Technology Improvement Team
Bob Cook ............................................................................................................... ETS Technical Director
Kevin Dinsdale ................................................................................................................... Director of CTC
E. Fudge ...........................................................................................Manager of Instructional Technology
Polly Grapes ....................................................................................................Manager, SFCC Bookstore
Rhonda Hutton................................................................................................................... PN Coordinator
John Matthews.................................................................................................. Chief Financial Aid Officer
Tammie Morrison ............................................................................................... ETS Programmer Analyst
Jauhn Nash..................................................................................................Director of Human Resources
Bob Paulson ........................................................................................................ Chief Information Officer
Sharon Peacock .......................................................................................................................... Registrar
Cathy Pierce ....................................................................................................... Director of User Services
Joedie Stevens .....................................................................................................Administrative Assistant
Laura Taylor........................................................................................ Chairperson, Business Department
Scott Cowdrey*4 ........................................ Senior Consultant, Strategic Services, SunGard Collegis, Inc.
4
    *Planning facilitator


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