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					                          myPay

            Dennis Eicher
            Director, Customer Operations
            Military and Civilian Pay Services




8/16/2011          Integrity - Service - Innovation
Agenda



            • myPay mission & history

            • Who can use myPay

            • Capabilities

            • Initiatives

            • Event Based Notification

            • Questions and answers


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myPay at a Glance -- Our Mission and Values



Mission:

Provide innovative technology to
empower customers and
streamline government

Values:

 Integrity, Service, Innovation




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myPay History

      Initial concept formulated in November 1997


      Used ―Employee Express‖ as a model
           Federal Civilian System
           DoD Original Partner

           User Board consisting of 62 Federal Agencies



       Implemented in phases:
           March 2000 (DOD civilians, Marines and military retirees and annuitants)
           January 2001 (Army, Navy, and Air Force)

           October 2002 updated to myPay

           December 2003 upgraded .net software




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myPay puts the member in control

                                 Puts customers in control of their pay
                                  account information
                                 Improves customer service
                                         Offers convenient, global access
                                         Allows the member to make
                                          changes 24x7
                                         Decreases the requirement to
                                          physically go to a financial activity
                                 Saves DoD money by reducing costs
                                  associated with
                                         Printing hardcopy pay and tax
                                     statements
                                    Inputting transactions
                                    Answering questions concerning pay
                                    Leaving training or work to go to a
                                     financial activity
                                 True ―source‖ data entry

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Who Can Use myPay



                                                            Add EPA
 All Active Duty/Reserve Members               March, 2006
 All DoD Civilian Employees


 Military Retirees and Annuitants-All Services


 Executive Office of the President


 Service Academies/Midshipmen

 Army Non-appropriated Fund employees
                                               ROTC Cadets
 Military Former Spouses                  and Health Professions
                                                 Fall 2006
 Department of Energy Employees


 Health and Human Service Employees




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Participation Rate -- April 2001:




          Marine Corps                                       33.5%
          Navy                                               10.6%
          Air Force                                           8.8%
          Army                                                6.6%
          Civilians                                          28.5%
          Retirees                                           13.3%
          Annuitants                                          1.8%




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Customized PINs



            Total Population                 # Customized PINs Population %
  DOE Civilians            11,786                               11,786   100.0%
  Air Force               540,831                              498,179    92.1%
  Navy                    462,534                              406,453    87.9%
  Army                  1,030,602                              902,607    87.6%
  HHS                      68,027                               54,187    79.7%
  DoD Civilians           779,024                              613,838    78.8%
  Marine Corps            281,118                              195,270    69.5%
  Cadet/Midship            13,457                                6,059    45.0%
  Retirees              2,270,543                              669,001    29.5%
  NAF Civilians            39,160                                9,772    25.0%
  Former Spouse            88,147                               13,870    15.7%
  Annuitants              282,090                               17,149     6.1%
       Totals           5,867,319                            3,398,171    57.9%


                  Information as of August 31, 2005
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Military Customized PINs

            Military Populations                     # Customized PINs           Population %
 Air Force Active              367,924                                357,469          97.2%
 Air Force Reserve             172,907                                140,709          81.4%
             Air Force Total         540,831                           498,178           92.1%
 Army Active                   537,547                                502,301          93.4%
 Army Reserve                  493,055                                400,306          81.2%
                 Army Total    1,030,602                               902,607           87.6%
 Navy Active                   382,776                                347,538          90.8%
 Navy Reserve                   79,758                                 58,915          73.9%
                 Navy Total          462,534                           406,453           87.9%
 Marine Active                 197,412                                149,586          75.8%
 Marine Reserve                 83,706                                 45,684          54.6%
                Marine Total         281,118                           195,270           69.5%
 Cadet/Midshipman                   13,457
                                         7                              6,059          45.0%
                                                                                        0.0%
       Grand Total      2,328,542            2,008,567                                 86.3%
               Information as of August 31, 2005
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Capabilities

 • View/print/save leave and earnings statements (LES)
 • Create restricted access (view only) PIN
 • Add email addresses
 • Start/stop/change allotments
 • View/print/save tax statements (W-2/W-2C)
 • Update Federal and state tax withholding information
 • Update bank account information
 • Make address changes
 • Purchase/change savings bonds
 • View/print/save travel vouchers
 • Turn off hardcopy delivery of both LES and W-2
 • Request PIN on demand/via email
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Capabilities (cont.)


 • Restricted access PIN
     Member/employee creates and maintains it
     Requires alpha character in first position
     Peace of mind for deployed member
 • Adding an email address—Push capability
         Option moved to main menu for easier access
         Can be used to receive important pay information or
          PIN via email




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 Capabilities (cont.)


• Allotments
     Does not include such items as charity, insurance, thrift
    saving, garnishments or union dues
     Must be made to a checking or savings account at a valid
    financial institution
• Electronic LES/W-2
     Available days prior to scheduled hardcopy delivery date
     More secure than sitting in a mailbox
     Saves millions of dollars that can be used in other mission
    essential areas



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myPay usage, then and now



   Usage from December 2000 - April 2001:
             LES views -    1.7 million
             Transactions - 196,000


   Usage from December 2004 - April 2005:
             LES views -    60 million
             Transactions - 2.1 million




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myPay Initiatives


      Fiscal Year 05

            •   Interface with Forward Compatible Pay (FCP)!!!

            •   Implement default E-LES/W-2 policy

            •   Increase event based Notifications

            •   Alternative log in ID




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Email Addresses in Master Pin Data Base
                                     Number of         Total Number of                             Email
                                                                             Email Address &
      Customer   Total Population   Customized             Emails                              Address & Need
                                                                             Customized PIN
                                       PINs              Addresses                                New PIN

Army               1,030,602          902,607                 976,233             880,218            96,015
DoD Civilians         858,837         668,812                 507,750             471,920            35,830
Air Force             540,831         498,178                 363,797             355,817              7,980
Navy                  462,534         406,453                 243,877             227,343            16,534
Retirees           2,270,543          669,001                 224,868             204,101            20,767
Marine Corps          281,118         195,270                   85,429             74,208            11,221
Former Spouse          88,147           13,870                     3,679             3,178               501
NAF Civilians          39,160             9,772                    2,021             1,744               277
Cadet/Midship          13,457             6,059                        382             352                 30
Annuitants            282,090           17,149                     1,367             1,182               185
     Totals        5,867,319 3,387,171                     2,409,403           2,220,063            189,340
                      Information as of August 31, 2005
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Event Based Notification

Capabilities
  • Electronic document “delivery” (via emailed URL)
     • SmartLES (civilians only)
             -Highlight changes from previous LES
             -Pull downs w/ context-sensitive help
     • Garnishment letter / court order

       •    Event Based Notification (email alerts)
             • Garnishment
             • PIN Change/PIN by email
             • Travel Advice of Pay and Receipt of Voucher
             • myPay transactions (multiple types)



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 Event Based Notifications – Cont’d

Recent/new services provided

    •   Army/Navy/AF active duty LES on myPay:

    •   Special case alerts direct to customer

    •   Tax statements on myPay
         • W-2
             -Military: 1.7M Army/Navy/AF/MC active and reserve
             -Civilian: 475K DoD and 1.9K NAF
         • 1099R Retirees/annuitants: 164K




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 What myPay can not do for you:



1. Give yourself a pay raise.
2. Vote for your hometown
   politician.                                       Access myPay at
                                                       https://mypay.dfas.mil
3. Improve the picture on your
   government ID
                                                     Customer Support:
4. Place a bid on eBay                                 1-800-390-2348, DSN
5. Improve the taste of MRE’s                          580-5122




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       Questions??



https://mypay.dfas.mil



 8/16/2011           Integrity - Service - Innovation   19 of 18
myPay Awards


    2004 Grace Hopper Government Technology Leadership Award

                2003 Accenture & MIT Digital Government Award

             2002 & 2003 DoD Value Engineering Achievement Award

                          2002 e-Gov Pioneer Award

      2000 & 2002 USD (Comptroller) Financial Management Award

                 2001 ASMC Distinguished Performance Award

                         2001 e-Gov Trailblazer Award




 8/16/2011                      Integrity - Service - Innovation   20 of 18

				
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