Administrative management, public affairs Advanced - Graduate studies / Master's Degree Grégoire NUGER 59000 Lille France Dear Madam, Dear Sir, I thank you for visiting my website. I recently integrated French public sector as a civil servant. Now in training in a specific public management school, I am about to integrate French state administration in the Education / school system as a "manager". I am very interested in international matters. I speak English on a fluent basis and good German. I have knowledge in Russian. So far, I mainly worked for customer service, bank / insurance, public utilities, automotive sector. If you're interested in my experience, please get in contact with me. Yours faithfully, Grégoire NUGER Work experience Civil servant Since public sector September 2010 Mission: In training at the "Institut Régional d'Administration" in Lille (France) Call centre assistant August 2009 AVIVA Insurance September 2009 Mission: AVIVA - legal protection insurance department In charge of informing insurants on their legal files on the phone > 45 calls / day Customer representative March 2009 ISILIS June 2009 Mission: ISILIS – IT company – 25 people In charge of contacting administrations / insurance companies in order to optimize bank account change Result : I could get contacts with French Health Insurance & welfare administration (Caisses allocations familiales). Success with tax administration so that ISILIS can exchange confidential information through the web. Success with some French and foreign insurance companies. Call Centre Assistant January 2007 B2S December 2008 Mission: In charge of giving administrative information over the phone and by email to any citizen in the following matters : - consummation, accommodation, health issues, environment, justice, employment, administrative formalities… - customer relationship on the phone and email; use of a database; web-use Means: I needed to get trained in administrative information and the way to deliver the information to the customer over the phone and by email. Appraisal: I am able to answer about 150 calls / day on the average or 50 emails / day I have developed my ability to deliver information for any kind of administrative request. I am able to qualify any ordinary situations in administrative terms in order to answer in a proper way to customers. Call Centre Assistant May 2006 Groupama September 2006 Mission: In charge of making home help available to policy holders with a physical disability > implementing contracts > customer relationship on the phone; use of a special software Means: I had to be trained on health contract so that I could deliver the right benefits to insured people Appraisal: I could manage around 25 files / day on the phone including computer literacy and file management Administrative manager November 2005 Association « Les Couleurs du Temps » May 2006 Mission: I handled administration for a painting association with 150 students. > Communication / Marketing : web site management, creation of brochures, mass mailing > Administration: database management, accountancy, relationships with bank Means: I needed to create a database in order to manage the subscriptions and manage the relationships with suppliers. Appraisal: I created a database in order to manage about 250 customers I created and managed website in order to advertise for the association. Database Manager May 2005 Vetoquinol August 2005 Mission: I was involved in checking contracts in French / English / German and notably the following sections: distribution; confidentiality; collaboration; subcontracting, maintenance Appraisal: I implemented a database in order to make contracts available to managers Business Engineer August 2002 FAURECIA Industries October 2004 Mission: In charge of trade negotiations in Peugeot-Citroën’s Purchase department; Business management of a 140 K€ budget for plastic parts manufactured in series Means: I needed to get trained in plastic industry. As a non-engineer, I had to adapt to technical vocabulary. Appraisal: I dealt with frequent contacts with customers in order to raise invoices in a timely manner. I adapted prices for products on a regular basis. I built business offers for plastic parts (bumpers). Diplomas and education Institut Commercial de Nancy (ICN > French business school) October 1997 Advanced master's degree in Marketing and Business January 2000 Specialisation in Marketing and international Business other classes : Finance / Business law / Management / English / German I also participated in an international Marketing business exchange programme with "Bloomsburg University" (Pennsylvania - USA) during six months (from 01/1999 to 06/1999). I could improve my command of English and open my curiosity to the American way of thinking. Area of specialisation: Marketing and international affairs Pantheon - Sorbonne October 1992 Four year degree in International Business Law June 1997 classes : French civil law; business law; finance; social law; criminal law; international business law; English law... Area of specialisation: International business law Computing skills Software none Languages Word, Excel, Powerpoint, Outlook, Access, Internet, Jurisol, Simut, AS400 Language skills French Speaking competence: Native Written competence: Native speaker speaker German Speaking competence: Intermediate Written competence: Intermediate English Speaking competence: Fluent Written competence: Fluent Russian Speaking competence: Basic level Written competence: Basic level Various Young Chamber International (JCI) > active member in the Young Economic Chamber in Neuilly / Seine (near Paris) In charge of members' training. examples of trainings : stress management; public speaking; mind mapping; quick reading Consumers' association Volunteer for a French Association of consumers' defence : in charge of file update (for ex. purchases through the internet), legal information; members' training Army Reserviste for French national defence : In charge of creating a satisfaction inquiry towards earth army regiments. Result : work in a team with military and civil servants in order to build such an inquiry. Better understanding of French army functionning. Painting school's webmaster For a painting school, I have created a website. I am in charge of updating the website and doing some administrative work.