Stannah Italy Stannah Italy Implements Magic Software Technology to Elevate its Business “Magic Software’s Customer technology enabled us to Stannah, the world’s leading manufacturer and retailer of stairlift chairs, was quickly modernize our core founded in 1867 in the UK, and now operates in over 60 countries worldwide. In 2011, Stannah achieved its goal of selling 500,000 stairlift chairs, applications that define, confirming its market leadership status based on the high quality of its products, superior customer care, and outstanding business reputation. manage and control the Stannah has been active in Italy since 1995, establishing its leading presence business processes with more than 14,000 installations across the country. fundamental to our activities. Requirements It's amazing to see how agile, Stannah’s regional agents send customer orders in parallel both to UK efficient, and consistent these headquarters and to the Italian office. Each week, the UK office produces and sends to Italy the parts and materials required to cover all the orders. products are.” In the past, all Stannah Italy’s operations were controlled by a single, featureless COBOL‐based solution, requiring a series of repetitive manual Giovanni Messina, tasks. The company, therefore, needed a new solution that would enable CEO of Stannah Italy and agents to access accurate and updated information about the status of Stannah France orders, customer profiles, supply chain data, and more. Solution Magic Software’s technology helped Stannah to gradually update its entire IT infrastructure. Using Magic Software’s uniPaaS, Stannah has developed two client/server‐based order management applications to efficiently and accurately manage warehouse, production, and accounting activities. An additional uniPaaS RIA‐based application was developed to enable regional agents to check and validate customer orders with an optical pen and to enhance them with photo images. A rich set of iBOLT integration flows enable automatic management of customer orders, internal A2P communications, and the flow of XML‐based information to and from the UK headquarters. Another set of iBOLT integration flows has been implemented to control field technicians’ daily installation and maintenance appointments. A uniPaaS‐based application integrated with Google Maps is used to define the details of each appointment, and iBOLT is used to update the technicians’ Google Calendar entries. A set of scheduled iBOLT flows control the internal execution of mission‐critical activities and generate valuable reports for the Marketing department. Benefits Magic Software’s technology has enabled LabSo Informatica, its Italian distributor, to implement specific vertical solutions and integration flows rapidly and with a high level of efficiency. This has provided Stannah with an immediate return on investment. iBOLT has successfully streamlined Stannah’s automatic and manual office activities, as well as providing the tools to comprehensively monitor core business processes.