THE Careers Day

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					                           THE Careers Day
                        Tourism • Hospitality • Events

                     Wednesday 24 March 2010
1pm - 2pm, THE Careers Talks, Lecture Theatre Block
 2pm - 4pm, THE Careers Fair, Lecture Theatre Block




                                        Jointly organised by:
                                     • The Tourism Society
          • Division of Hospitality and Tourism Management
                                          • Careers Service
                        • Surrey Tourism and Events Society
School of Management
Division of Hospitality and Tourism Management


A world leader in tourism and hospitality
education and research!
Over the last 40 years, Surrey has established a leading international reputation in the fields of
tourism and hospitality. With a team of more than twenty tourism and hospitality academics working
in state-of-the-art facilities, the School excels in education and research, as exemplified by its publications
and networks, leading to high rates of employment for graduates and a significant contribution to good
practice in the industry.

The dynamic, world-leading hospitality and tourism group at Surrey is made up of outstanding academics,
researchers and students. It is highly international – academic staff comes from seven different countries,
researchers from more than ten, and students from more than sixty places around the world.

The division is represented by leading and dedicated personalities in both academic fields.




Professor Peter Jones                    Professor Andrew J. Lockwood              Professor John Tribe
• ITCA Chair of Production and           • Forte Professor                         • Professor in Tourism
  Operations Management                    of Management                           • Head of Tourism Subject
• Associate Dean                         • Associate Dean                            Group
  (International)                          (Learning and Teaching)                 • Co-Chair of the UN
• Head of the Hospitality and            • Head of Division                          World Tourism Organization
  Food Management Subject                  of Hospitality and Tourism                Education Council
  Group                                    Management                              • Editor-in-Chief of Annals
• Director of the Travel                                                             of Tourism Research
  Catering Research Centre                                                         • Chair of the Editorial
                                                                                     Board of Higher Education
                                                                                     Academy Network Journal of
                                                                                     Hospitality, Leisure Sport and
                                                                                     Tourism Education




                                                                        www.surrey.ac.uk/management
Welcome
We are delighted that you found your way here to
the 1st T(ourism)-H(ospitality)-E(vents) Careers Day
and we would like to welcome all of our partners,
our speakers, the companies and the lecturers and
students to our campus at the University of Surrey.

Given our Hospitality and Tourism Division’s
reputation and its ranking - the number one in
Europe and number five worldwide – we wanted
to enhance our offer to our students and underline
our position by supporting this careers event,
planned and organised jointly by The Tourism
Society, the University’s Careers Service and the
Surrey Tourism and Events Society (STES).
We hope that this event will be the start of an
annual THE Careers Day. By providing a great
opportunity for the industry and students to get
together and establish fruitful contacts, we hope
to support the establishment of a greater network
between the University of Surrey and all of you.

This booklet gives you the information you need
for both THE Careers Talks and THE Careers
Fair afterwards, offering you an overview of
today’s programme, the talks, the participating
organisations, as well as our partners and
ourselves.

Thank you very much for coming and for your
participation. We wish you all the best and hope
that THE Careers Day will be successful for us all.



Prof Andrew J. Lockwood
Head of Division of Hospitality and Tourism
Associate Dean (Teaching & Learning) and
Forte Professor of Hospitality Management




                                                       www.surrey.ac.uk/management   3
THE Programme
THE Careers Talks, 1pm - 2pm
Lecture Theatre G
Essential information and advice from experts across the tourism, hospitality, and events industries
including CV and interview tips, where to go for jobs, what extra training is available and whom to
contact.

It is no longer enough to just have a qualification or a degree in tourism, hospitality or events
management. Employers are now bombarded with applicants with experience of working in the industry,
extra qualifications and certified training. This event will inform students of what it takes to stand out
from the crowd.

Chaired by: Danny Waine

“An educational and light-hearted CV ‘health-check’ designed especially for travel & tourism candidates,
concentrating on 10 common areas of travel CV ‘sickness’’.
Bruce Martin

“From Gap Year Volunteer to Recruitment Director of Projects Abroad”.
Ian Birbeck

“Careers in Passenger Transport: career opportunities, case studies and advice on how to overcome
barriers and move careers forward”.
Sally Mawson

“Career opportunities in the events industry and what employers are looking for in events graduates”.
Paul Cook



THE Careers Fair, 2pm - 4pm
Lower Concourse
The 1st Career Fair will be attended by 14 employers and organisations from various sectors of tourism,
hospitality, and events industries. Profiles of employers are spanning from local businesses to global
corporations, offering job opportunities such as traineeship programmes and direct hires. Several career
training and recruitment agencies will also provide information and advices for career development.




4   www.surrey.ac.uk/management
                                                                 THE Speakers
            Danny Waine
            Marketing Director, Perfect Weddings Abroad
            Danny founded Perfect Weddings and Honeymoons in 2005 together with his
            business partner Helen Doyle. Being the UK’s first wedding abroad tour operator,
            Danny is a multi award winner and has won recognition in THE industry.




        

            Bruce Martin
            Operations Director, Online Travel Training / New Frontiers
            Bruce Martin is an Operations Director of a leading travel and hospitality
            recruitment company and UK’s largest provider of e-learning and GDS training for
            the travel & tourism industry. Bruce also offers a wide range of advice and help
            including career workshops & CV makeovers.




            Ian Birbeck
            Recruitment Director, Projects Abroad
            Ian Birbeck was one of Projects Abroad’s first twenty volunteers joining a teaching
            programme in Moldova back in 1992. Nowadays, as Recruitment Director, Ian
            Birbeck coordinates the programme of visits, talks and publicity about Projects
            Abroad around the world.





           Sally Mawson
            Qualifications Manager and Development Manager for the Travel and
            Tourism Diploma, GoSkills
            Sally is very experienced in developing qualifications that engage learners at school
            or in work to achieve their full potential. Sally works for GoSkills which is the
            Sector Skills Council for passenger transport.



    

            Paul Cook
            Managing Director, Planet Planit / Clarity Event Insurance
            Paul was recently voted Number 15 in the Power 50 of people making their mark
            in the events industry by Conference and Incentive Travel. Paul frequently guest
            lectures at Universities and Trade Shows and has also written for a number of trade
            journals.


        

                                                                 www.surrey.ac.uk/management      5
THE Exhibitors


www.asperion.co.uk                www.onlinetraveltraining.co.uk




www.roccofortecollection.com      www.perfectweddingsabroad.co.uk




www.bunac.org.uk                  www.projects-abroad.co.uk




www.thecavendish-london.co.uk     www.therunnymede.co.uk




www.fourseasons.com/hampshire     www.tuitravelplc.com




www.goskills.org                  www.venturatraining.co.uk
                                  www.lereve.org.uk




www.jumeirah.com                  www.virgin-atlantic.com




6   www.surrey.ac.uk/management
                                                                                        THE Exhibitors

                               Asperion
                               Asperion is Guildford‘s first 4-AA star, organic and fairtrade boutique,
                               multi-award winning guesthouse offering luxury accommodation whilst
                               providing a top class guest experience that is ethical, sustainable, and
                               rewarding.

                               We are passionately committed to making a difference in the lives of our
www.asperion.co.uk




                               guests and the wider communities by delivering organic food and drinks
                               (where possible), locally sourced food and drinks, ethical and social banking,
                               green energy, fair trade products, and sustainable work practices.

                               We are looking for candidates with a desire to work for an innovative and
                               market-leading small boutique hotel company. The ideal candidate will be
                               a team player who will thrive in diverse environments and who is able to
                               multi-task effectively. A multi-lingual candidate would be beneficial.




                               Brown’s Hotel, London
                               Sophistication, classic English style and outstanding personal service are the
                               hallmarks of the legendary Brown’s Hotel. This chic, five-star hotel is situated
                               in the heart of Mayfair and was the first ever hotel to open in London in 1837.
                               In 2003 it joined The Rocco Forte Collection of luxury hotels who oversaw a
                               £24 million renovation under the masterful eye of Sir Rocco Forte and his sister,
www.roccofortecollection.com




                               Olga Polizzi, Director of Design.

                               Composed of 11 Georgian town houses, Brown’s Hotel now boasts 117
                               luxurious rooms and suites, each of which has been elegantly decorated.
                               Brown’s is also home to two award-winning restaurants - HIX at The Albemarle
                               which offers an outstanding menu of great British classic dishes, using local
                               seasonal ingredients and The English Tea Room, which has been voted
                               ‘London’s Top Afternoon Tea’ by The Tea Guild. The Donovan Bar is one of
                               London’s most fashionable meeting places, whilst The Spa at Brown’s offers a
                               series of luxurious treatments. Brown’s also has six unique private dining rooms,
                               a 24-hour gymnasium and a business centre.




                                                                                www.surrey.ac.uk/management     7
THE Exhibitors

                                                   BUNAC
                                                   With work, travel and volunteering opportunities around the world, travelling
                                                   with BUNAC will be one of the most fun, challenging and rewarding
                                                   experiences you’ll ever have!

                                                   Established in 1962, BUNAC is now the UK’s leading non-profit travel club,
                                                   offering great value travel programmes you can trust.

                                                   Work abroad – Fully-supportive work abroad packages in Australia,
                   www.bunac.org.uk




                                                   New Zealand, Canada and the USA.

                                                   Summer camp – Great-value camp counsellor, activity specialist and behind the
                                                   scenes summer camp jobs in the USA.

                                                   Volunteer abroad – Worthwhile teaching, community, conservation and sports
                                                   projects in Asia, Africa and the Americas.



                                                   The Cavendish London
                                                   The Cavendish is a 4 star Independent Hotel situated in the heart of Mayfair,
                                                   minutes from Piccadilly Circus. The hotel has 230 well appointed bedrooms
                                                   which go up to the 15th floor and have amazing views across the London
                   www.thecavendish-london.co.uk




                                                   Skyline.

                                                   Our Food & Beverage consists of a 1 AA Rosette Restaurant specialising in
                                                   British, seasonal and sustainable ingredients, we also have a lounge offering
                                                   a wide range of food & drinks from smoothies to Afternoon tea and our lobby
                                                   bar on the ground floor. The final aspect of the hotel is conference & events
                                                   consisting of 5 small meeting rooms, the largest of which can accommodate
                                                   60 for a sit down meal.

                                                   The Cavendish London is passionate about providing excellent customer
                                                   service as well as doing what we can to protect the environment and has been
                                                   awarded with several accolades.




8   www.surrey.ac.uk/management
                                                                                          THE Exhibitors

                                Four Seasons Hotel, Hampshire England
www.fourseasons.com/hampshire
                                Times change, but our dedication to perfecting the travel experience never
                                will. Four Seasons Hotel Hampshire, England combines Georgian manor house
                                elegance and ultra-modern comforts within acres of rolling countryside and
                                heritage-listed gardens. This intimate, historic retreat promises the Four Seasons
                                touch with storybook charm and gracious, intuitive service.

                                Join a diverse and talented team in the picturesque English countryside. Enjoy
                                all that England has to offer while building your career with an award winning
                                Hotel and Spa! Centrally located amongst breathtaking country scenery, only
                                40 minutes from the bright lights of London and 60 minutes from the beautiful
                                seaside.



                                GoSkills
                                GoSkills is the Sector Skills Council (SSC) for passenger transport. Licensed by
www.goskills.org




                                Government, our mission is to work with employers UK-wide to improve the
                                skills that make a difference to the performance of the passenger transport
                                sector.

                                careersinpassengertransport.org is the website which will guide you through
                                the vast career opportunities that are open to you.




                                                                                  www.surrey.ac.uk/management      9
THE Exhibitors

                                                   Jumeirah Carlton Tower
                                                   Jumeirah Lowndes Hotel
                                                   Jumeirah Hotels & Resorts are regarded as among the most luxurious and
                                                   innovative in the world and have won numerous international travel and
                                                   tourism awards. The company was founded in 1997 with the aim to become
                                                   a hospitality industry leader through establishing a world class portfolio of
                                                   luxury hotels and resorts.

                                                   Voted ‘Best UK Business Hotel’ at the Conde Nast Reader’s Travel Awards 2008,
                                                   Jumeirah Carlton Tower is situated in the heart of fashionable Knightsbridge
                                                   and within walking distance of the prestigious Harrods and Harvey Nichols
                                                   department stores and the luxury designer boutiques lining Sloane Street. The
                                                   hotel features three restaurants and offers the luxurious and award-winning
                                                   Peak Health Club & Spa.

                                                   The Jumeirah Lowndes Hotel was recently named “Most Excellent London
                  www.jumeirah.com




                                                   Hotel” by Condé Nast Johansens at the 2009 Awards for Excellence. Set
                                                   against the serene backdrop of a leafy London square, yet just yards from
                                                   Knightsbridge’s most fashionable stores, this chic, contemporary retreat is
                                                   situated in the heart of Belgravia. With sumptuous modern European dining,
                                                   a vibrant, welcoming bar, and a collection of superbly appointed bedrooms
                                                   and suites, this sought-after retreat is perfect for those seeking elegant
                                                   surrounds and personalised service.



                                                   Online Travel Training
                                                   Online Travel Training is the UK’s largest provider of e-learning for the travel
                  www.onlinetraveltraining.co.uk




                                                   & tourism industry. We offer 60+ free product training courses covering
                                                   subjects such as airlines, destinations, cruise, attractions, rail & tour operators.
                                                   Training is created and provided by leading industry organisations such as
                                                   EasyJet, Attraction World, Rail Europe, Etihad Airways & Cosmos Tourama.
                                                   E-learning is a great way to boost your travel CV and gain free, up-to-date,
                                                   product information from key travel organisations.

                                                   We also are the UK’s leading provider of online GDS training for systems
                                                   such as Galileo, Amadeus & Sabre. We enable 100’s of people to gain GDS
                                                   experience every year using our unique GDS emulator. You can study at
                                                   college, home or work – all at your own pace. We offer Viewdata & Virgin
                                                   Fares VA1 & VA2 courses too. Contact us today to find out more.



10 www.surrey.ac.uk/management
                                                                                           THE Exhibitors

                                  Perfect Weddings Abroad
www.perfectweddingsabroad.co.uk
                                  Perfect Weddings & Honeymoons was launched in 2005 and has organised
                                  many weddings abroad and honeymoons all over the world. Our staff pride
                                  themselves on offering personal and experienced service, at the right price.
                                  The company has won and been nominated for awards both locally and
                                  nationally, and endeavours to constantly improve and innovate. Bookings are
                                  taken both through our high street shop in Staffordshire, West Midlands and
                                  over the Internet and telephone from couples spanning the whole UK.

                                  In 2008 Perfect Weddings & Honeymoons was selected by a prestigious
                                  Dragon’s Den of Travel Chief Executives who have all invested in the business
                                  and provide guidance and expertise. These investors are Terry Fisher CEO
                                  Goldmedal, Steve Endacott CEO On holiday Group, Simon Powel CEO Comtec
                                  and David Speakman CEO of Travel Counsellors.



                                  Projects Abroad
                                  Projects Abroad sends over 3500 people abroad annually on a variety of
                                  projects in developing countries.

                                  The projects include: Teaching, Care, Conservation & Environment, Culture
www.projects-abroad.co.uk




                                  & Community, Medicine & Healthcare (including Physiotherapy, Nursing,
                                  Midwifery, Dentistry and Occupational Therapy), Veterinary Medicine &
                                  Animal Care, Sports, Journalism, Archaeology, Business, Law & Human Rights,
                                  Language, Enterprise, Project Dissertations and Group Trips. Other projects are
                                  also available.

                                  Projects start from one month in length and selected projects can accept
                                  volunteers for 2 weeks. Volunteers choose their own dates. Minimum age is 16.
                                  Applications welcome from anyone with good spoken English, irrespective of
                                  nationality.




                                                                                   www.surrey.ac.uk/management 11
THE Exhibitors

                                           the runnymede~on~thames
                                           Nestled in a stunning location on the banks of the River Thames near Windsor,
                                           the runnymede-on-thames is part of the largest family owned and run hotel
                                           group in the UK, Ralph Trustees Ltd.

                                           With 180 comfortable guestrooms, two relaxed restaurants and a lounge,
                                           meeting and events spaces for up to 250 guests, an award-winning spa,
                                           landscaped gardens and plenty to do for both families and couples.
                                           The runnymede-on-thames is a great place to do business; hold a special event;
                                           or just relax by the river for the weekend.
                  www.runnymedehotel.com




                                           We offer exceptional opportunities for professional development and
                                           progression through the business. Standards are impressive and so are the
                                           remuneration and benefits packages. Experience is not essential…
                                           If you like people and have a positive attitude, we’ll train you!
                                           What is more it is a genuinely nice place to work with exceptional staff facilities
                                           in a beautiful location.

                                           Windsor Road Egham Surrey TW20 0AG telephone: 01784 220650
                                           email: bourna@therunnymede.co.uk www.therunnymede.co.uk



                                           TUI
                                           TUI Travel PLC is the world’s leading international leisure travel group which
                                           operates in approximately 180 countries worldwide and serves more than
                                           30 million customers in over 27 source markets.

                                           Headquartered in Crawley, near Gatwick airport in the UK, the Group employs
                                           approximately 50,000 people and operates a pan-European airline consisting
                  www.tuitravelplc.com




                                           of 146 aircrafts. The company mainly serves the leisure travel customer and is
                                           organised and managed through four business sectors: Mainstream, Specialist
                                           & Emerging Markets, Activity and Accommodation & Destinations.

                                           TUI Travel has over 200 brands which are comprised of market-leading
                                           mainstream brands and specialist travel businesses. TUI Travel is focused on
                                           providing customers with a wide choice of differentiated and flexible travel
                                           experiences to meet their changing needs.




12 www.surrey.ac.uk/management
                                                                                                 THE Exhibitors

                                       Ventura Travel Management
                                       Le Rêve
                                       Ventura Travel Management Ltd incorporates Ventura Training, Ventura
www.venturatraining.co.uk




                                       Recruitment and Le Rêve Event, Destination and Wedding Management.
                                       Established in 2006, the company is based at CEME Conference & Events
                                       Centre in Essex and works on a national basis utilising the skills of travel and
                                       hospitality associates who are recruited not only for their extensive knowledge
www.lereve.org.uk




                                       of their sectors but also their ability to deliver effective solutions across the
                                       Ventura range of products.

                                       Ventura Training works in association with key industry associations to deliver
                                       corporate and public training along with qualifications in event planning
                                       and event management. Ventura Recruitment is a corporate member of the
                                       Recruitment and Employment Confederation.



                                       Virgin Atlantic Airways
                                       Immaculate service and unrivalled quality are everything to us here at Virgin
                                       Atlantic. The high standards and experience of the people we hire has helped
                                       us become one of the world’s most highly rated airlines. In fact, whether you
                                       join us in the air, on the ground or behind the scenes, you’ll need to be totally
                                       focused on delivering everything our customers have come to expect of us.
             www.virgin-atlantic.com




                                       Because we’re such a complex and rapidly evolving business, we expect all
                                       our people to be adaptable, quick thinking and people focused every day to
                                       contribute to our ongoing success. And in return, they get to share in the many
                                       benefits of working for one of the UK’s favourite employers and one of the
                                       world’s best-loved brands.

                                       For more information and to view all our current vacancies, visit our website
                                       www.virgin-atlantic.com/careers




                                                                                         www.surrey.ac.uk/management 13
Surrey Tourism and Events Society (STES)
Founded by enthusiastic master and undergraduate tourism and events
students in December 2008, it enjoys strong support from the academic
Tourism Research Group of the University of Surrey. In its first year of
existence, more than 200 members have joined and participated in events
such as a cultural trip to Spain and an academic talk about Film Tourism.

STES provides students interested in the subjects of Tourism and Events with an
interactive forum for networking and exchanging relevant knowledge, experiences
and ideas. By establishing close links to the industry, academics and Surrey alumni,
STES seeks to offer its members the chance to establish fruitful relationships with
fellow students, academics and industry representatives - through various social
events, discussions and visits to destinations within the UK and abroad.
The Tourism Society
Established in 1977, The Tourism
Society is the leading forum
for professionals working in
all sectors of the dynamic and
diverse travel and tourism
industry.

With a varied programme of
nationwide meetings led by
key industry figures, a quarterly
journal with thought-provoking
articles about hot topics in
tourism, and a membership
whose views help shape national
and regional policy. The Tourism
Society is dedicated to raising
professional standards in the
fast-growing global industry.

Over 1000 UK and overseas
members include industry
leaders, public sector
management, consultants,
students and academics.
Together they contribute to
The Tourism Society’s influence,
as well as developing their own
understanding and knowledge
of tourism.
How to get there?
                                                                                                                         Lecture Theatre Block
                                                                                                                         THE Careers Day

                                     Bus Stops                                                      Open Day Visitors’
                                                                                                       Car Park
                                                                                  Entrance                                         Exit




                                                                 Perimeter Road

                          London




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                                                              Spine Road
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                                           Sports
                                           Centre

                   A3                                                                                                                                                             Duke of Kent
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                                                                                                                                          Starbucks        Students’ Union
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                                             University
Portsmouth                                Main Entrance
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                                                                                             Cathedral
      Manor Park
      Postgraduate Medical School
      Varsity Centre
      The Surrey Research Park
                                                                                                                                                                                                           To Guildford
                                                                                                                                                                                                           Railway Station
                                                                                                                                                                                                           (Pedestrians & Buses)
                                    Guildford




Thank you for your visit. We hope you will have an enjoyable and
successful career development. We are looking forward to welcoming
you at THE Careers Day again in the future.

Students of the University of Surrey, please contact Careers Service for career
planning advice:

Careers Service
University of Surrey
Guildford, Surrey GU2 7XH UK

T: +44 (0)1483 689001
F: +44 (0)1483 689517

E: careers@surrey.ac.uk
www.surrey.ac.uk/careers




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