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					Annual Report 2010
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Key figures – an overview



PASSENGERS (in millions)                    AIRCRAFT MOVEMENTS

2010                                                            12.96
                                                                                   157,180

2009                                                        12.23
                                                                                   157,488

2008                                                           12.84
                                                                                           172,064

2007                                                          12.78
                                                                                            173,499


2006
                                                           11.95
                                                                                       168,395

                                                   10.68
2005                                                                           156,128




EMPLOYEES*

FHG-GROUP SUBSIDIARY COMPANIES FHG

2010                                                                                 1,619
                                                  976
                                    643

2009                                                                                1,589
                                                924
                                     665

2008                                                                                 1,612
                                                938
                                     674


2007                                                                                1,612
                                                945
                                     667

                                                                                      1,656
2006                                              983
                                     673

                                                                                      1,660
2005                                               994
                                     666

       * Annual mean values excluding trainees/apprentices and Executive Board




TURNOVER (€ million) EARNINGS (€ million)

2010                                                                               248.6
                              41.8


2009                                                                       224.1
                          35.0

2008                                                                         230.7
                              39.3

2007                                                                         234.2
                                     48.2


2006                                                                       223.1
                             38.2

                                                                   203.4
2005
                      31.2
Annual Report 2010




Shaping the future with training
Fresh faces, fresh ideas and fresh perspectives – this is what trainee programmes
are all about. Hamburg Airport is a training centre. Young people can launch their
careers at Germany’s fifth-largest airport with traineeships and apprenticeships in
three administrative and four industrial/technical occupations. The programmes are:
Aviation Customer Service Officer, Clerk, Bachelor of Science in Business Admini-
stration, Computer Technician, Industrial Mechanic, Automotive Mechatronics Tech-
nician and Industrial Electronics Technician. Hamburg Airport offers many pathways
and many opportunities.
The 2010 Annual Report presents current apprentices and trainees from selected
business units and subsidiaries, along with former apprentices and trainees who still
work at Hamburg Airport and are helping to shape the future of the company.
Annual Report	2010                                Hamburg	Airport




                     	     The	company
                     04	   Foreword	from	the	Supervisory	Board
                     06	   Interview	with	the	Executive	Board
                     10	   Commercial	Situation



                     	     Training
                     	     …	in	selected	business	areas
                     14	   Aviation	Marketing
                     18	   Aviation
                     22	   Center	Management
                     26	   Real	Estate	Management
                     30	   Ground	Handling
                     	     ...	and	subsidiaries
                     34	   RMH
                     38	   SAEMS
                     42	   AIRSYS
                     46	   Subsidiaries	and	Holdings	
                     	     In	focus
                     50	   Training	Policy	
                     52	   Sustainability



                     	     Annual	Report	2010
                     56	   Economic	Situation	and	Group	Status	Report
                     60	   GmbH:	Balance	Sheet	and	Profit	&	Loss	Statement	
                     64	   Group:	Balance	Sheet	and	Profit	&	Loss	Statement	
                     68	   Appendix	(Notes	on	the	Financial	Statements)
                     82	   Auditor’s	Report
                     83	   Supervisory	Board	Report
                     86	   Declaration	of	Compliance	of
                     	     Flughafen	Hamburg	GmbH	with	the
                     	     Hamburg	Code	of	Corporate	Governance

                     	

                     	     The	year	in	pictures	2010
                     92	   Stories	and	Faces	

                     98	   Airlines	and	Direct	Flights
2
Hamburg	Airport   The	Company




                                3
    Foreword from the Supervisory	Board




    “With 6 percent passenger growth, the com-
    pany achieved a respectable profit in the 2010
    financial year. With strict cost management and
    entrepreneurial foresight, Hamburg Airport
    has managed to perform convincingly – even
    in difficult times. This consistent approach
    maintained by the Executive Board has borne
    fruit in 2010.”
    Dr	Klaus-Jürgen	Juhnke,	Chairman	of	the	Supervisory	Board




4
 Dr Klaus-Jürgen Juhnke, Chairman of the Supervisory Board




2010 was the year of the upturn. As a business location,        2010 financial year, the company achieved a respectable profit.
Germany experienced the strongest economic growth since         With strict cost management and entrepreneurial foresight,
reunification. And aviation benefited, too. Despite the cloud   Hamburg Airport has managed to perform convincingly – even
of volcanic ash from Iceland and an early winter, new records   in difficult times. This consistent approach maintained by the
were achieved. Never before have so many people taken off       Executive Board has borne fruit in 2010.
from German airports. Germany’s 23 international airports
reported around 190 million passengers. This represents 4.7     Hamburg Airport is a reliable partner for its customers and a
percent growth over the previous year, bringing passenger       dependable employer for its workforce. I would like to ex-
numbers back to the levels seen in 2008, before the financial   press my thanks to the Executive Board and to all of Hamburg
crisis.                                                         Airport’s employees for their commitment and their successful
                                                                efforts in the financial year under review.
And Flughafen Hamburg GmbH did not miss out on this
updraft, either, closing the 2010 financial year with a very
satisfying result. With passenger growth of 6 percent in the    Dr Klaus-Jürgen Juhnke, Chairman of the Supervisory Board




                                                                                                                                  5
    Interview with the Executive	Board		

    Shaping	the	future	with	effective	training




    “The airport needs employees with specialist expertise, as
    the work brings with it responsibility to match its breadth
    of variety. It is our aim to enable well-trained personnel to
    grow with the responsibilities they are given. In some areas,
    we will also hire additional new personnel from outside the
    company.”
    Michael	Eggenschwiler,	CEO	of	Flughafen	Hamburg	GmbH




    “High-quality training creates people who are secure and
    self-confident in their dealings and thus mostly friendly in
    their manner. For a service company such as Hamburg Air-
    port, this is a significant success factor.”
    Claus-Dieter	Wehr,	Managing	Director,	Flughafen	Hamburg	GmbH




6
Michael Eggenschwiler, CEO (right), and Irene Lak, customer service officer,
at the information counter in Terminal 2.




Claus-Dieter Wehr, Managing Director (left), in conversation
with Hendrik Südhaus, industrial mechanic.




                                                                               7
    Interview with the Executive	Board		

    Shaping	the	future	with	effective	training




    The surreal becoming real – this neatly sums up the events of 2010. For the Executive Board
    members, Michael Eggenschwiler and Claus-Dieter Wehr, and indeed for the entire workforce
    at Flughafen Hamburg GmbH, there were many tasks to be mastered, both planned and
    unplanned.




    “2010	began	very	promisingly,	but	then	suddenly...“                   “Despite	last	year’s	roller	coaster	ride,	you	nevertheless	
                                                                          placed	great	value	in	qualified	training	programmes.	
    Michael Eggenschwiler: “ something happened that had never
                           ...                                            Why?”
    happened before: an Icelandic volcano paralysed air traffic in
    northern Europe for several days. And so the year 2010 turned into    Michael Eggenschwiler: “It was the right decision to avoid cost
    a roller coaster ride. Increasing demand alternated with operation­   savings in this area. The airport needs employees with specialist
    al challenges. At the end of the second half of the year, ice and     expertise, as the work brings with it responsibility to match its
    snow threw European air travel into disarray once again. With         breadth of variety. It is our aim to enable well­trained personnel to
    these escapades, Mother Nature showed us once again who is            grow with the responsibilities they are given. In some areas, we
    in charge on this planet of ours. There is something very healthy                                                                     ”
                                                                          will also hire additional new personnel from outside the company.
                   ”
    about that, too.
                                                                          Claus-Dieter Wehr: “In 2011, we will actually expand our training
    Claus-Dieter Wehr: “The volcanic ash cloud led to a 16.4 percent      to include a computer technician programme as well as increasing
    decline in passenger figures in April. On one of the days with no     the emphasis on the dual­mode study programme for business
    flights, I walked along the Passenger Pier, and did not encounter a   administration. This, too, contributes to sustainability: by continu­
    single person except for one employee doing some maintenance          ally promoting the qualification and training of our workforce, we
    work. It is a positive thing that, despite all of the unimaginable    have a stable pool of well­trained personnel. This is important for
    things we experienced in 2010, we still achieved a passenger          the long­term success of a company. And that is not just a matter
    record and regained the high level that we had before the financial                                                ”
                                                                          for trainees – it is for the entire workforce.
          ”
    crisis.




8
“How	important	for	you	is	the	communication	between	                  Claus-Dieter Wehr: “High­quality training creates people who
your	employees,	internally,	as	well	as	with	staff	at	other	           are secure and self­confident in their dealings and thus mostly
companies?”                                                           friendly in their manner. For a service company such as Hamburg
                                                                                                                   ”
                                                                      Airport, this is a significant success factor.
Michael Eggenschwiler: “I am convinced that young people
want to exchange information with colleagues during their train­
ing, and it is good for them. It is important that they get to know   “For	the	airlines,	ground	handling	is	the	focus	of	airport	
the entire corporate culture as it is lived out on the ground, and    services.	What	has	happened	here	in	2010?”
that they benefit from the wisdom of older, more experienced
employees who can help them to successfully master the wide           Michael Eggenschwiler: “The ground handling services have
range of tasks they face. The young people should be able to          been particularly successful in the past year, winning a new
learn by copying and at the same time bring new ideas into the        customer in the form of Air Berlin. In Hamburg, and indeed at all
company. The same applies to exchanging expertise with other          German airports, Air Berlin – the country’s second­largest airline –
companies; it does us good to expand our horizons.
                                                 ”                                     ”
                                                                      is very important.



“How	do	passengers	benefit	from	Hamburg	Airport’s	ex-                 “After	all	this	good	news,	what	are	your	expectations	for	
pansive	training	programmes?”                                         2011?”


Michael Eggenschwiler: “Hamburg Airport is a provider of              Michael Eggenschwiler: “The opening months have been very
services for passengers, airlines and visitors. Our staff are there   promising. As an airport operating company, we have done our
for the many services we provide – 365 days a year. Consistently                                                             ”
                                                                      homework and are well prepared for traffic developments.
high­quality service should be what passengers encounter at every
point where they interact with the airport. The ASQ Customer          Claus-Dieter Wehr: “In 2011, we want to break the 13­million
Survey, a quality comparison of European airports, shows that a lot   barrier in passenger numbers. That would be wonderful. And I
has been achieved in this area: over the years, we have continually   am looking forward to Emirates’ second daily non­stop service to
improved, and are currently ranked 15 amongst the 51 European                                                                     ”
                                                                      Dubai, which confirms the popularity of our long­haul routes.
               ”
airports listed.




                                                                                                                                             9
     Hamburg	Airport

     Commercial	Situation




     Overall, 2010 was a satisfying year. Whilst 2009 was still
     dominated by the global economic slowdown, 2010 saw
     a clear upturn. Germany as a business location benefited,
     recording the strongest growth since reunification.




10
Commercial	situation                                               Airport continues. The base effect of the loss of the weekday
                                                                   cargo flight to Leipzig in October 2009 continues to be felt.
It was an extraordinary start to a year that, per sé, was          Furthermore, the change to aircraft with lower cargo capacity
successful. The winter of 2009/2010 just didn’t want to end,       for the Frankfurt route led to a partial shift to road transpor-
dragging on all the way into March. Flight cancellations and       tation of the cargo that, until summer 2009, was transported
delays, along with huge costs for snow clearance and de-icing,     by air; road cargo increased disproportionately in 2010.
were the results. And then a new, unknown phenomenon
took charge in Europe: the ash cloud from the eruption of an
Icelandic volcano. The result: several days of flights cancella-   Business	development	and	earnings	situation
tions in Germany and large swathes of Europe led to financial
losses in the billions for the industry. The year ended as it      All in all, total sales revenue grew by 10.9 percent to 248.6
began, with a satisfying commercial year being rounded off         million euros for 2010. Sales revenue in the Aviation Division
by the onset of winter as early as November 2010. The wintry       rose by 5.4 percent to 124.8 million euros, consistent with the
conditions, which continued until the end of the year, resulted    growth in traffic levels. This represents a 50.2 percent share
in numerous interruptions to flight operations at other major      of total sales revenue (previous year: 52.8 percent). Sales
German and European airports. And although Hamburg’s op-           revenue from ground handling, at 50.6 million euros, was 44
erations continued smoothly, there were flight cancellations       percent higher than the previous year’s figure. The acquisition
and delays across the board.                                       of a major customer from January 2010 along with the strong
                                                                   aircraft de-icing business, due to weather conditions, were
Overall, 2010 was a satisfying year. Whilst 2009 was still dom-    important positive contributors. The disproportionate growth of
inated by the global economic slowdown, 2010 saw a clear           this segment is reflected in share of total sales revenue, which
upturn. Germany as a business location benefited, recording        increased from the previous year’s value of 15.7 percent to
the strongest growth since reunification. According to prelimi-    20.4 percent.
nary calculations by the German Federal Statistics Office, the
gross domestic product (GDP) grew by 3.6 percent compared          In terms of non-aviation revenue, income from fixed rents,
to 2009. The aviation industry also benefited from this develop-   rent-related services and other services all increased slightly.
ment, experiencing significant growth in demand. The German        Concessional income, essentially dependent on passenger
Airports Association (ADV) thus reported a growth in passen-       figures, grew disproportionately by 10.2 percent to 25.1 million
ger numbers of 4.7 percent at Germany’s international com-         euros. This is the result of the expanded range of retail and
mercial airports.                                                  food & beverage options in the Airport Plaza, attracting ever-
                                                                   increasing numbers of passengers and visitors. Despite this
                                                                   encouraging development, the share of non-aviation revenue
Traffic	development	at	Hamburg	Airport                             in total sales revenue decreased to 29.4 percent (previous year:
                                                                   31.5 percent), thanks to the strong growth of ground handling.
Hamburg Airport benefited from the positive overall devel-
opments in the aviation industry, too. Passenger numbers
grew by 6.0 percent to 12,962,917 in 2010, well above the          Investments
ADV average growth rate. Commercial aircraft movements
increased by a mere 0.4 percent to 138,060. The reason?            The investment volume in the 2010 financial year totalled
In the course of the year, the airlines deployed, on average,      11.3 million euros. After the official completion of HAM21,
larger aircraft, and achieved better load factors. This also       an expansion programme that had taken several years, at the
resulted in a new record for the highest number of passen-         beginning of 2010, the focal points of investment activity were
gers per aircraft movement: 94 (previous year: 90 passengers       the expansion of the central security checkpoint, anti-glare
per aircraft movement). In contrast, the decline in flown air      measures in Terminal 2 and a new rescue vehicle for the fire
cargo (–13.2 percent compared to previous year) at Hamburg         brigade.




                                                                                                                                      11
12
Hamburg	Airport               Training	in	Selected
                  Business	Areas	and	Subsidiaries




                                                     13
 Department of Aviation	Marketing

 Looking	at	the	big	picture




 “With the help of the ‘Qlikview’ analysis tool, we can
 combine all the different statistical research available to
 us, for example results from the passenger survey and
 bookings information from travel agents. The complexi-
 ties of statistics become easy and transparent.”
 Quotation:	Marco	Niermann,	Market	Research	Analyst	at	Hamburg	Airport	(photo	right)
 Dominik	Braun,	studying	and	training	for	a	business	administration	degree	(photo	left)




14
15
 Department of Aviation	Marketing

 Looking	at	the	big	picture




 It’s all go in Hamburg Airport’s Terminal 1. Passengers are          various airlines. “What keeps on exciting me about my position
 buying tickets, checking in their baggage, enquiring about           is the viewpoint. My focus is both internal, looking at Hamburg
 departure and arrival times. At the Turkish Airlines counter,        Airport, and external, looking both at the airlines and at other
 Marco Niermann, Market Research Analyst at Hamburg Air-              airports that we compete with.”
 port, is talking with Ebubekir Toker (right), Head of Station, and
 Dominik Braun (left), who is undertaking the dual-mode study         Just like Marco Niermann, when Dominik Braun finished his
 programme for the “Bachelor of Arts in Aviation Management”          secondary education he was certain that he wanted to work
 degree. Marco Niermann is showing off his latest analytics tool      in aviation. For both men, the fascination with the industry
 on his laptop: Qlikview. “With the help of this software, we can     dates to an early age. “Between finishing school and doing my
 combine all the different statistical research available to us,      national service, I took a temporary job in Hamburg Airport’s
 for example results from the passenger survey and bookings           baggage cellar. After that, I trained as an Aviation Customer
 information from travel agents. The complexities of statistics       Service Officer with Swissport, getting to know the airport
 become easy and transparent.” And the plan is to integrate           from the ground up,” relates Dominik Braun. I was then hired
 even more data sources, such as the number of overnight stays        and continued training to become an Operations Agent. As
 recorded by Hamburg Tourism. “In the future, there will also         part of this training course, he passed through Hamburg
 be a ‘HAM Lounge’ online, an area for airline managers to see        Airport’s Human Resources Department and found out about
 the data that is relevant for them – thanks in part to Qlikview,”    the dual-mode programme, which combines academic study
 continues the 30-year-old.                                           at a technical university with an operational traineeship. Marco
                                                                      Niermann studied in Mannheim, whilst Dominik Braun’s study
 Since 2004, when he completed his dual-mode study/train-             blocks take place at the University of Applied Sciences in
 ing course with a BA in Business Administration majoring             Frankfurt. The study programme covers business administra-
 in Airport Economics, Marco Niermann has worked in the               tion, logistics and aviation management. In 2010, Hamburg
 Department of Aviation Marketing. After initially working as         Airport entered into a cooperative venture with Nordakademie
 the departmental assistant, he has been a marketing research         in Elmshorn, so that the theoretical aspects of the Bachelor
 manager for the past three and a half years or so, serving as        of Science in Business Administration are now taught in two
 the interface between the statisticians and the key account          blocks per year at the college. Within the airport, Dominik
 managers responsible for Aviation Marketing’s work with the          Braun has already worked on current projects in the Car Park




16
                                                                       Department of	Aviation	Marketing	
                                                                       Employees: 10
                                                                       Head	of	Department: Dr. Jörgen Kearsley

                                                                       Responsibility: Aviation Marketing’s task is to win new airlines for the
                                                                       Hamburg market and to secure and/or expand the activities of airlines
                                                                       already operating here. The department makes use of modern market
                                                                       research techniques and works closely together with other key players,
                                                                       including tourism associations, tour operators and the travel managers of
                                                                       larger corporations.




Management, Aviation Marketing and Purchasing depart-               News	from	the	Department	of	Aviation	Marketing
ments. In Aviation Marketing, for example, he was involved
in the preparations for ITB Berlin, the world’s largest tourism     The head of the department, Dr Jörgen Kearsley, and his ten-
trade fair. He also researched the market potential of passen-      strong Aviation Marketing team, had something to celebrate
gers south of the Elbe, who could benefit from the S-Bahn           in May 2010 when they won the European Routes Marketing
(metro rail) connection, opened in 2008.                            Award for all of Europe. Hamburg Airport’s marketing and
                                                                    statistics experts overcame competition from around 300 other
The highlight of his training so far has been a four-week intern-   European airports. The prize rewarded, amongst other things,
ship abroad at Miami International Airport. He got to know the      the commitment of Hamburg Airport to the development
departments of Protocol & International Affairs, comparable         of new marketing tools, such as the new Qlikview analytic
to Hamburg’s VIP Service, and Terminal Operations, which            software. This application allows Hamburg Airport’s marketing
combines apron control, traffic advice, safety & security and       specialists to provide airline customers with detailed data in a
maintenance, amongst other things. “Some things were typi-          very short time, helping the airlines to decide whether a new
cally American, such as the Walt Disney training programme          route should be launched or not. This is the first time that the
to improve customer service and the training for the Segway,        tool, which integrates the widest range of data sources, has
which we sometimes needed to bring urgent medication                been used at a German airport.
through the security checkpoint,” Dominik Braun recalls.
                                                                    The typical maritime outfits donned for trade fairs helped the
He feels that the size of Hamburg Airport makes it just right for   team differentiate itself from competitors, too. “The European
getting to know the structures and processes as well as most        Routes Marketing Award for all of Europe honours our depart-
of his colleagues. In August 2011, when he receives his “Ba-        ment’s teamwork. This confirms for every one of us that inno-
chelor of Arts in Aviation Management” degree, he hopes to          vative ideas and commitment pay off,” says Dr Jörgen Kears-
stay on at Hamburg Airport. But he is open for anything – even      ley. In 2011, Aviation Marketing is intensifying its marketing
perhaps starting his career abroad.                                 activities with the aim of winning a long-haul route to China
                                                                    and additional frequencies to the USA.




                                                                                                                                                   17
 Aviation	Division

 Alternating	between	a	desk	chair
 and	a	Follow-me	vehicle




 “I do have a classical office job, but at the same time I am
 out and about on the apron a great deal and enjoy direct
 contact with customers. I put together service rosters, service
 procedures, investment plans and budgets. I also use the
 aircraft data capture software. But administration of the
 facilities and equipment is in my area of responsibility, too.
 And, of course, I help out when we have staff shortages.”
 Quotation:	Janos	Parey,	Deputy	Head	of	the	General	Aviation	Terminal	at	Hamburg	Airport	(photo	left)
 Sebastian	Schwebe,	Trainee	Administrative	Officer	(photo	right)




18
19
 Aviation	Division

 Alternating	between	a	desk	chair
 and	a	Follow-me	vehicle




 It is a chilly but sunny day. Janos Parey (photo above left),          training as an Administrative Officer was designed to equip
 Deputy Head of the General Aviation Terminal at Hamburg                him for administrative work at the airport and took him through
 Airport, is standing next to a business jet. Next to him stands        several departments, including customer accounting, finance
 Sebastian Schwebe (right), a trainee at Hamburg Airport since          and human resources. After three years he passed the final oral
 August 2010. Janos Parey calmly explains to his young col-             and written exams at the Hamburg Chamber of Commerce.
 league which data have to be recorded on a new aircraft data           As a qualified Administrative Officer, though, he was drawn
 record form, e.g. registration, type, weight and the number of         back to the operations side of things – and this time with an
 passengers. Sebastian Schwebe listens attentively, learning            audience: for two years he worked at the Airport in Miniature
 that this information has to be recorded for every small aircraft      model show, before returning to the General Aviation Terminal
 the first time it lands at Hamburg’s General Aviation Terminal         that he had known since his schooldays.
 or if it has not been here in the previous two years. Janos
 Parey and Sebastian Schwebe have two things in common.                 The General Aviation Terminal is part of the Aviation Division.
 First: both opted to complete the three-year administrative            With around 50 take-offs and landings of business jets and
 officer training programme at Flughafen Hamburg GmbH. And              helicopters every day, it is an important complement to the
 second: working at the airport is a family tradition. The fathers      scheduled flights of the larger aircraft. Around 50 large German
 of both men are or were employed at Hamburg Airport.                   companies have their own business aircraft based at Hamburg
                                                                        Airport, used both for urgent business appointments and for
 “In 2000, when I started my training as an Administrative              spontaneous weekend trips. Urgent cargo, such as donor
 Officer at Hamburg Airport, I had already had a thorough fore-         organs, also often take place via the General Aviation Termi-
 taste of airport work,” relates Janos Parey. “As a schoolboy, I        nal. “When the ash cloud from the Icelandic volcano almost
 jobbed as a hangar attendant at the General Aviation Terminal.         completely disrupted aviation across Europe in April 2010,
 My job consisted mainly of pushing the aircraft around the             Hamburg Airport was also closed for instrument flying for five
 5,800 square metres of hangar space in such a way that we              whole days. But here in the General Aviation Terminal, we had
 made optimal use of the space available whilst being able to           a lot of business, as the airspace was open for smaller aircraft
 get the aircraft ready for flight again at short notice. After that,   operating according to visual flight regulations on some days,”
 I trained as a Follow-me driver and jobbed in the control room         explains Janos Parey. He leads a team of twelve. “I do have a
 at the General Aviation Terminal,” the 33-year-old recalls. His        classical office job, but at the same time I am out and about on




20
                                                                        Aviation	Division
                                                                        Employees: 250
                                                                        Head	of	Division: Manfred Schernus

                                                                        Responsibility: The Aviation Division guarantees the smooth and safe oper-
                                                                        ation of the airport for airlines, passengers and ground handling companies.
                                                                        It determines the requirements for aviation areas, passenger facilities and
                                                                        baggage facilities. The division plans processes together with all participants
                                                                        and allocates aircraft parking positions, waiting rooms and check-in counters.
                                                                        The General Aviation Terminal is part of the Aviation Division, as are the
                                                                        Airport Fire Brigade and the whole field of airport security.




the apron a great deal and enjoy direct contact with custo-          News	from	the	Aviation	Division
mers.” When Sebastian Schwebe asks him what a typical
working day looks like, Janos Parey explains, “I put together        “For the Aviation Division, 2010 was a very dynamic year,” says
service rosters, service procedures, investment plans and            Manfred Schernus, Head of Aviation. “The Lufthansa pilots’
budgets. I also use the aircraft data capture software. But          strike in February, which affected a good many take-offs from
administration of the facilities and equipment is in my area of      Hamburg Airport, was followed by a phenomenon that the avia-
responsibility, too. And, of course, I help out when we have         tion industry has never experienced on such a scale. A cloud of
staff shortages. When our hangar attendant was off work              volcanic ash from Iceland disrupted European aviation almost
recently, I jumped in and guided the pilots in and out of the        completely for days on end. Hamburg Airport was closed for
hangars just like I used to do.” It is this variety that he most     instrument flying for five days, from 15 to 19 April,” Manfred
loves about his job.                                                 Schernus continues. The result of the airport closure in figures:
                                                                     around 2,100 flights could not take place, around 200,000 pas-
And it was this same wealth of variety that convinced Sebas-         sengers were unable to use Hamburg Airport in this time, and
tian Schwebe to apply for a traineeship at Hamburg Airport           the financial loss was around 3 million euros. “We had another
after doing a school internship for several weeks. “In the first     challenge in May, when the UEFA Europa League Final was
four months of my training I have already been through three         held in Hamburg. More than 80 extra flights and some 20,000
different workplaces. I was in Center Management, at the Site        football fans from Spain and England had to be handled. This
Medical Practice and in the Human Resources Department‘s             operation went well beyond the norm and showed us where
Traineeship Office,” the 18-year-old relates. “As well as the        our limits are. We had to close one runway to use it as a park-
study blocks for my traineeship, I also go to night school each      ing area for the additional aircraft,” says Manfred Schernus.
week to get my technical university entrance qualification.”
This course is offered by his career training school, the Berufli-   Looking ahead to 2011, the Aviation Division is focused on
che Schule für Wirtschaft und IT City Nord. Sebastian Schwebe        infrastructural changes for increases in traffic. Plans are under
wants to be prepared in case he does in fact decide to study         way, for example, for the renewal of the main apron, to be car-
business administration once he finishes his traineeship as an       ried out between 2013 and 2016.
Administrative Officer.




                                                                                                                                                   21
 Center	Management	Division

 Tailored	for	all	target	groups




 “I learnt how Hamburg Airport’s departments are intercon-
 nected with one another during my traineeship as an Aviation
 Customer Service Officer. This knowledge helps me in my
 work at Center Management to find the best solutions for
 my advertising customers.”
 Quotation:	Stefanie	Kistner,	Media	Consultant	(photo	right)
 Annika	Nielsen,	Trainee	Aviation	Customer	Service	Officer	(photo	left)




22
23
 Center	Management	Division

 Tailored	for	all	target	groups




 If there is one person who knows all the advertising stars at      Airport advertising is subject to a couple of special require-
 Hamburg Airport, then it’s Stefanie Kistner (photo above, left)    ments: it has to work in all the different cultures that meet here,
 from the Media, Events & Marketing Team at Center Manage-          and it has to fulfil especially high safety standards. Stefanie
 ment. Today, she is showing trainee Annika Nielsen (right) one     Kistner talks of fire resistance certificates (“B1 is a must”), com-
 of them on the Passenger Pier: a large, dark, southern German      patibility with terminal operations (which naturally have priority)
 – with five doors and a 2.9-litre engine. The Mercedes is adver-   and so-called tool-carrying permits (for tradesmen constructing
 tising a German car hire company. Something like that always       exhibits beyond the security checkpoint). The Mercedes on the
 grabs people’s attention, as Stefanie Kistner knows. And it is     Passenger Pier, for example, has to pass through the security
 the same today, too. Almost every passenger that walks along       checkpoint just like any passenger, long before the passengers
 the Pier casts at least one glance at the vehicle, and sometimes   can admire it. And it is muscle power alone that gets it there.
 two or three.                                                      The tank has to be empty for the entire period of advertising,
                                                                    and the battery is disconnected. And before the car is pushed
 Stefanie Kistner and her colleagues manage all of Hamburg          through the terminal in the middle of the night, Stefanie Kistner
 Airport’s advertising surfaces, and there are several hundred of   requests the responsible security company to provide a sniffer-
 them, including banners, display cases in revolving doors, back-   dog trained for explosives to inspect the vehicle. For some
 lit displays and then exhibits like the big Benz. “We manage       exhibits, Stefanie Kistner orders modifications before they can
 the whole process, from customer enquiry to installation of the    be put in place, such as rounding edges or lowering a stand.
 advertisement,” the Media Consultant says, describing her daily
 work. “In the process, we clarify not only the possible location   It goes without saying that the exhibit is put in place when no
 and the target group, but also whether the planned advertising     passengers, or only very few, are out and about at Hamburg
 is suitable for Hamburg Airport.” Today, advertising is as much    Airport: after 9pm, mostly after 11pm, when the last planes for
 part of Hamburg Airport’s core business as the rental of retail    the day have taken off or landed. The tradesmen need space for
 and restaurant space. Around 30 percent of Flughafen Hamburg       their work, such as suspending mobile banners under the ceil-
 GmbH’s turnover comes from this area, known in the industry        ing of the terminal. So it is helpful that Stefanie Kistner began
 as non-aviation revenue.                                           her career in 1999 with a traineeship as an Aviation Customer




24
                                                                          Center	Management	Division
                                                                          Employees: 20
                                                                          Head	of	Division: Dr Thomas Immelmann


                                                                          Responsibility: Center Management takes care of all commercial activities.
                                                                          The team is the point of contact for marketing retail and restaurant space
                                                                          and manages advertising spaces. The airport’s joint marketing programme,
                                                                          SkyWorld, is also managed here. The team of 20 is also responsible for
                                                                          managing car parks and for the Airport in Miniature model show.




Service Officer – in the first year’s intake at the airport for this   News	from	the	Center	Management	Division
programme. This many-sided launching pad for her career gave
her insights into every area of what goes on at the airport. From      The Center Management Division can look back on a success-
issuing tickets, check-in and lost & found to accounting and           ful year in retail, with double-digit growth. Additional shop-
ground handling as a ramp agent. “Today, this means that I             ping space was created by the remodelling of the old security
know why an advertisement is allowed in which position and             checkpoint zones in the terminals, and this space was tenanted
why it is important to observe specific requirements when              in 2010. “We experienced fantastic development over the
assigning a location,” she explains. Annika Nielsen, soon to           past year,” says Dr Thomas Immelmann. “Turnover and the
finish her own training as an Aviation Customer Service Officer,       Division’s result grew above the passenger growth rate.”
agrees: “Everyone has this ‘Aha!’ moment at some point, when
they suddenly grasp the complex interconnectedness of all the          Center Management also improved passenger guidance thanks
individual processes.”                                                 to innovative Bluetooth measurements, thereby increasing the
                                                                       amount of time passengers spend in the comfortable waiting
The two young women are quick with an answer as to why                 areas. In summer 2010, Center Management also introduced
they chose this traineeship. Annika Nielsen: “I really wanted          the Online Parking Space Reservation System. After the success-
to do something where I work with people a lot. You meet so            ful completion of the test phase in the autumn, all car parks
many different people here, from Egyptian aircrew to our Fin-          (with the exception of P4) are now available for booking park-
nish colleague. Every day at the airport is new – and different.”      ing spaces online from the comfort of your own home. And the
Stefanie Kistner, who followed the traineeship with a Media            passengers like it – around 2,000 bookings are placed every
Consultant course, agrees. “During my traineeship, I learnt            month.
how the different parts of the company are all interconnected.
This knowledge helps me to quickly find the best solutions for
my customers.” And you can tell: service orientation is a key
qualification for personnel at Hamburg Airport.




                                                                                                                                                 25
 Real	Estate	Management	Division

 Helping	shape	the	variety	of	the	airport	site




 “Today, the airport is meeting people’s needs well beyond
 pure ground handling. Passengers and employees expect
 functionality and an ‘airport experience’. In Real Estate
 Management, we are focussed on the development and
 marketing of suitable spaces and buildings.”
 Quotation:	Mareike	Pause,	Business	Administrator	(photo	left)	
 Felix	Carstens,	studying	to	complete	his	Bachelor	of	Business	Administration	(photo	right)




26
27
 Real	Estate	Management	Division

 Helping	shape	the	variety	of	the	airport	site




 Mareike Pause (photo above, 2nd from right) has an ap-                  opened dental practice could become the first building block
 pointment at the dentist’s. But there will be no drilling – the         in a medical service centre.” Real Estate Management rents
 27-year-old is visiting the dental practice at Hamburg Airport          and leases spaces with fixed, non-revenue-dependent rents,
 to discuss the utilities bill for water, electricity, heating and air   such as office space for airlines and ground handling com-
 conditioning. Producing the utilities bill is one of the business       panies, space for logistics companies and the General Aviation
 administrator’s responsibilities in her property management             Terminal. “The extraordinary infrastructure of an airport, the
 job in the Department of Real Estate Management. This morn-             variety of tasks involved in managing it and the associated
 ing, Felix Carstens (right) is with her. He is studying for his         career possibilities fascinated me from the very first moment,”
 bachelor’s degree in Business Administration, majoring in avi-          Mareike Pause says, thinking back to her decision for the dual-
 ation management, and is completing the practical part of the           mode study programme majoring in aviation economics, with
 dual-mode course at the airport. The tryDent practice opened            subjects including the marketing of services, human resources
 recently, and Mareike Pause is discussing some of the numbers           management, financial management and accounting. The
 relating to electricity and water consumption with Dr Tatjana           practical elements were completed at Hamburg Airport, with
 Kuzmanovic (left) and Dr Andreas Herold (2nd from left). They           an internship abroad at Zürich Airport. In 2007, once she had
 already know each other from the early stages of the project,           gained her degree, she joined the Real Estate Management
 in the tendering phase, when ideas and plans were being                 team. Today, she plays a daily role in the airport’s steady trans-
 presented. Now, patients from the local community, airport              formation into a “small city within the big city”, fulfilling at a
 and airline employees and passengers from all over the world            high standard people’s desire to experience something special
 are treated here on a daily basis – with the unique view from           and to get things done. Amongst other things, she coordinates
 the practice into the Airport Plaza.                                    tenders and organises the airport’s presentation of its rental
                                                                         space at real estate trade fairs. One of her projects for 2011 is
 “Today, the airport is meeting people’s needs well beyond               the creation of a database for the airport’s space management.
 pure ground handling,” says Mareike Pause. “Passengers and              And because the airport’s real estate is continually developing,
 employees expect functionality and an ‘airport experience’. In          special project-related tasks – such as managing major tenant
 Real Estate Management, we are focused on the development               relocations – are also part of her work.
 and marketing of suitable spaces and buildings. The newly




28
                                                                          Real	Estate	Management	Division
                                                                          Employees: 80
                                                                          Head	of	Division: Carsten Wilmsen

                                                                          Responsibility: Real Estate Management is responsible for the cohesive
                                                                          development of the Hamburg Airport site and for marketing infrastructure
                                                                          to internal and external customers. Alongside classical real estate manage-
                                                                          ment – the rental of office space and property maintenance – the Real
                                                                          Estate Management Division is also responsible for project management as
                                                                          well as the actual planning and construction work itself.




Felix Carstens was also involved in one such massive relocation,       News	from	the	Real	Estate	Management	Division
which was an essential part of the expansion of the central se-
curity checkpoint. “The detailed coordination, which had to take       Despite the intense competition and commercial demands of
into account not only the IT equipment at the ticket and check-        the sector, office and hangar rental on the airport site remained
in counters but also the scheduling of painters, electricians and      stable over the past year. And with the opening of a large den-
other tradespersons, was very exciting!” He was inspired to            tal practice, Real Estate Management also acquired an interest-
study Business Administration majoring in Aviation Manage-             ing new tenant and laid the foundation for the future develop-
ment when visiting a job fair at the Hamburg Airport Classics air      ment of a medical services facility. Whilst the companies,
show. “I was excited about it from the word go, because I have         partners and staff involved in the planning and construction
an affinity to aviation. I grew up with it – my father works at Air-   of the HAM 21 project marked the conclusion of this ten-year
bus,” the 22-year-old explains. He commenced the three-year            expansion programme in 2010 with a formal event, Real Estate
Bachelor’s programme, consisting of Business Administration,           Management was setting its course for the future of airport
Aviation Economics and Logistics, in 2008.                             development.


He, too, has included an internship abroad as part of the course.      Focusing on the needs of the airport up until the year 2020, the
Felix Carstens, who speaks English and Spanish, worked at              division has finalised and coordinated definitive development
Miami International Airport for four weeks. “Hamburg Air-              needs. “In 2011, we will transfer the plans for the renewal of
port releases its dual-mode trainees for these internships and         our flight operations areas, such as aprons and taxiways, into
supports their participation. The time in the USA was a great          clear, detailed project structures as well as beginning with
experience,” the student explains. Something else at Ham-              specific landside projects such as the planning and creation
burg Airport impressed him, though, just as he was beginning           of additional parking facilities,“ says Carsten Wilmsen, head
his training: “The opening of the Airport Plaza with its shops,        of Real Estate Management, looking forward to the projects
restaurants and office areas was a real highlight.” For Felix          of the coming months. “We will also begin with the detailed
Carstens, this was an example of what really excites him about         planning of a new air cargo centre.”
aviation and makes his future career so interesting, because he
understands that “airports are growing beyond their classical
function”.




                                                                                                                                                   29
 Ground	Handling	Division

 Making	the	impossible	possible




 “Working at Hamburg Airport, you are given responsibility
 very early. Once initial training is completed, we coordinate
 the handling of an aircraft on the apron. That means we
 organise everything alone and keep track of all the different
 operations, most of which are taking place in parallel.”
 Quotation:	Irene	Lak,	Trainee	Aviation	Customer	Service	Officer	(photo	left)
 Theofania	Rautogiannes,	Planner	External	Personnel	Management	at	GroundSTARS	(photo	right)




30
31
 Ground	Handling	Division

 Making	the	impossible	possible




 When Theofania Rautogiannes unlocks her office near the Pas-            as is possible, a lot of flexibility so as to be able to respond
 senger Pier at 8am, the actual agenda for her day is not fixed,         quickly, and a good personal relationship with “her” temporary
 but the 24-year-old from Hamburg can be certain that Charles            staff.
 Darwin’s statement will once again be proven correct: nothing
 in the history of life is more constant than change. Change is          Theofania Rautogiannes is explaining all these things to her
 the key to understanding the stories told by the young woman            colleague, Irene Lak (photo right), who is just short of suc-
 who commenced her training as an Aviation Customer Service              cessfully concluding her own training as an Aviation Customer
 Officer at Flughafen Hamburg GmbH in August 2007 and suc-               Service Officer and shares the same love of what goes on at
 cessfully completed the programme only two-and-a-half years             the airport. She has already passed training blocks in several
 later. Or to put it another way, her job is about making the im-        departments.
 possible possible. To be specific, she has to schedule the work
 of 230 temporary staff in ground handling, airport cleaning and         She experienced for herself just how busy things can get at an
 baggage handling, every day of the week, in such a way as to            international commercial airport on the apron. “Working at
 always have exactly the right number of personnel at exactly            Hamburg Airport, you are given responsibility very early. Once
 the right time ready for deployment at Hamburg Airport. And             initial training is completed, we coordinate the handling of an
 that takes skill, because every single change to the timetable,         aircraft on the apron. That means we organise everything alone
 every change in weather, every colleague phoning in sick means          and keep track of all the different operations, most of which
 that the roster has to be amended.                                      are taking place in parallel.” The young woman from Bram-
                                                                         feld in Hamburg particularly likes working on the Fokker 50s
 “I have to change the schedule 60 to 70 times per week. My              operated by the Dutch airline VLM: the 50-seat twin-turboprop
 goal is to fulfil the wishes of staff with relation to family events,   aircraft is a manageable size. When she finishes her training,
 car pools, childcare and holidays as far as humanly possible,”          the 22-year-old wants to go on to study Aviation Management.
 the passionate planner explains, before immediately adding              And she already knows what she wants in terms of her career
 another important criteria: “Of course, I take into account             after that: “I am interested in project development and orga-
 the individual qualifications of each team member as well as            nisation in terminal operations, ideally, of course, at Hamburg
 continuing further training.” Her recipe for success is simple:         Airport.”
 the personal aim to fulfil all her planning responsibilities as well




32
                                                                         Ground	Handling	Division
                                                                         Employees: 662
                                                                         Head	of	Division: Christian Noack

                                                                         Responsibility: Ground Handling takes care of all the services that an aircraft
                                                                         needs while on the ground. Airlines can order these services individually or as
                                                                         a package. Hamburg Airport’s Ground Handling Division includes three FHG
                                                                         subsidiaries: CATS (aircraft cleaning and cabin engineering), STARS (transport
                                                                         services, aircraft push-backs, aircraft de-icing) and GroundSTARS (aircraft
                                                                         ground handling, loading and unloading). These companies have a total fleet of
                                                                         1,200 vehicles and pieces of equipment.




The two women agree that working at an airport brings with it         News	from	the	Ground	Handling	Division
unsurpassable variety. According to Theofania Rautogiannes,
“As airport employees, we are the favourites at all the parties,      “We measure our performance after every aircraft movement
because we have so many exciting airport anecdotes to tell. My        and prepare a report for every delayed flight. We learn from
friends listen, fascinated, because my workplace is anything          these things, so that we can continually improve,” Christian
but everyday.” Irene Lak agrees, happily: “Friends often ask          Noack, Head of the Division, explains. There are clear rules
me questions about their holiday plans, because they assume I         as to when a flight is considered late: “We start counting the
know everything there is to know about travelling.”                   moment an aircraft rolls from the gate one minute later than
                                                                      the off-blocks time specified in its timetable.” And flights that
And despite the continual dealings with people and aircraft at        land late in Hamburg are also recorded, of course. Christian
Hamburg Airport, there is still plenty of room for that which         Noack continues, “In 2010, thanks to the many irregularities
turns work into a calling: fascination. Theofania Rautogiannes        in aviation caused by, for example, snow, volcanic ash and air
loves admiring the mighty Boeing 777 wide-body jets that              traffic controller strikes, around half of all flights arrived late. On
Emirates fly between Hamburg and Dubai. So it is good that            the one hand, this demands daily change to our personnel and
the famous airline has just announced a second daily 777 flight       equipment planning; on the other hand, our colleagues in oper-
to Hamburg. Irene Lak is just as attracted by the runway. She         ations have to be very flexible.” Two projects were dedicated to
cannot get enough of seeing the moment when an aircraft               perfecting existing processes, one step at a time. With Swiss
touches down. “I just love watching as the planes glide in,           International Air Lines, aircraft cabin cleaning was documented
touch down and then roll to a stop.”                                  and further improved. And all of the relevant processes were
                                                                      examined in a project with Lufthansa, aimed at making the 280
Nothing in the history of life is more constant than change. But      apron bus transfers every day more customer-friendly, efficient
just maybe there is one, tiny exception: the fascination of flight.   and economical. These changes mean that every bus boarding
                                                                      takes three minutes less than before – an efficiency gain of over
                                                                      5,000 hours per year.




                                                                                                                                                  33
 RMH	Real Estate Maintenance Hamburg GmbH

 Industrial	mechanics	and	electronics	technicians		
 working	hand-in-hand
 	




 “We work in almost all areas of the airport, changing our
 workplace almost every day. No two days are the same –
 that is what makes my job so exciting.”
 Hendrik	Südhaus,	Industrial	Mechanic	at	RMH




34
35
 RMH	Real Estate Maintenance Hamburg GmbH

 Industrial	mechanics	and	electronics	technicians		
 working	hand-in-hand




 It is hot, loud and cramped in the block-type thermal power          three generations, we cover a large proportion of the airport’s
 station at Hamburg Airport. As a workplace, it is very inhospit-     100-year history. Effectively, we have had 80 years of Südhaus
 able, but the men from RMH have to spend several days there.         at the airport,” says the 30-year-old, laughing. And although
 This time, a catalyser had to be exchanged – a job requiring         the sparks sometimes fly when he is working, he prefers a little
 the utmost in skill and commitment. Hendrik Südhaus (photo           more sophistication in his work. “My personal favourite is WIG
 pages 34/35) uses his flex to detach the heavy catalyser from        welding. It is more challenging, which makes it more fun,” he
 the cables. When evening comes, he will realise just how             says.
 hard he has worked today. Hendrik Südhaus is an industrial
 mechanic with the airport subsidiary, Real Estate Maintenance        RMH’s workforce is responsible for all the technical challenges
 Hamburg, or RMH for short. 147 fitters, electricians, structural     of the airport 365 days a year, around the clock in three shifts.
 engineers and civil engineers work here, responsible for main-       The industrial mechanics work hand-in-hand with the electron-
 taining the buildings and technical facilities. From exchanging      ics technicians. “It often happens that I work together with a
 catalysers in the block-type thermal power station to repairing      young electronics technician,” says Hendrik Südhaus. With Jan
 office doors, the range of tasks is so broad that you can hardly     Schröder (photo above), for example. The 20-year-old has just
 list them all. But it is just that which makes it all so exciting.   finished his apprenticeship as an electronics technician and
                                                                      is now a freshly qualified journeyman. The theme of his final
 Hendrik Südhaus started his training in 1998. “My training took      project: the young computer specialist wrote a new control
 three-and-a-half years. A short time, actually, if you really want   program for the SIMATIC S7 controllers of the catchment basin
 to learn and understand everything,” says the 30-year-old.           on the perimeter road. “I am especially proud that this SPS pro-
 Hendrik Südhaus is delighted by the variety of his work. “We         gram is already being used,” says Jan Schröder. He, too, has
 work in almost all areas of the airport, changing our workplace      a wide variety of responsibilities. These include, for example,
 almost every day. No two days are the same – that is what            maintaining the electronics and illumination for the runways,
 makes my job so exciting.” Hendrik Südhaus knows the whole           the cabling for the taxilanes, the approach lighting and related
 airport like the back of his hand, thanks to his background.         monitoring systems as well as the functionality of the buildings
 His grandfather worked at the airport, starting work there in        facilities and the baggage transportation system. Electronics
 1948. And his father, Gerd Südhaus, still works there in Traffic     technicians are also responsible for the servicing and repair of
 Control. “I was born into the airport and grew up here. With         security gates, lifts, escalators and jetbridges. Jan Schröder,




36
                                                                        Subsidiary:	RMH Real Estate Maintenance Hamburg GmbH
                                                                        Employees: 150
                                                                        Executive	Board: Roland Märtins (photo left), Manfred Meiser (photo right)

                                                                        Responsibility: Real Estate Maintenance Hamburg GmbH is a 100-percent-owned
                                                                        subsidiary of Flughafen Hamburg GmbH. The company provides services in areas
                                                                        including buildings management, facilities management and space management.
                                                                        These services include the inspection, service, repair and improvement of facilities
                                                                        and buildings. The customer portfolio includes, as well as FHG, the companies
                                                                        within the Hamburg Airport Group and other customers.




too, likes the big projects. The baggage transportation system        News	from	Real	Estate	Maintenance	Hamburg	GmbH
in the baggage cellar, the revolving doors in the terminals, the
jetbridges along the Pier – not many electronics technicians          If you ask Roland Märtins, Managing Director of Real Estate
have such a wide range of sites to work on. RMH currently             Maintenance Hamburg GmbH, what the negative buzzword for
has 24 young men in training: twelve industrial mechanics and         2010 is, he will answer without a moment’s hesitation: “Win-
twelve electronics technicians. At present, they are employed         ter”. In 2010, the winter hit hard and long. “RHM is responsib-
by Flughafen Hamburg GmbH whilst carrying out their prac-             le for winter services at Hamburg Airport. We clear all of the
tical work for the airport subsidiary, RMH.                           airport’s ground surfaces, including runways, taxiways, aprons
                                                                      and operational roads. RMH has the necessary equipment and
The training period for the tradesperson’s careers is 3.5 years.      the trained workforce needed, but we never had such intense
“We try to offer all apprentices a contract after they finish their   conditions to deal with before. The winter of 2010 posed an
training,” says Roland Märtins, Managing Director of RMH.             extraordinarily high load on our staff and our materials.” It was
“Initially for six months, but mostly this will be followed by a      a difficult year for RMH, commercially speaking, because the
permanent position.” For Märtins, training apprentices is an          majority of its work for the parent company, Flughafen Ham-
important component in the company culture. “Young people             burg GmbH, is covered by flat rate contracts. When the actual
bring fresh ideas and new verve into the company.” And the            work performed exceeds what was expected, it is bad for the
airport, along with its subsidiaries, cannot avoid demographic        contractor. “We are working hard to change this,” says Roland
change, either. “To have trained the people ourselves is the          Märtins. In future, detailed documentation of the work per-
best guarantee for a high standard of work,” according to             formed by RMH, and the cost, is to be produced. Contracts can
Märtins. When, after eight hours, the working day comes to an         then be tailored and negotiated accordingly. Even though the
end, a tradesman remains a tradesman. And so Jan Schröder             financial goals for the 2010 financial year were not reached,
spends his free time with the inner workings of computers             the revenue in 2010 was the highest in the history of this
whilst Hendrik Südhaus turns his attention to the internals of        subsidiary. For 2011, further projects to optimise processes
his 1965 classic car. This is the best way for them both to relax     are planned. “We have to align ourselves even more with the
after their demanding work at the airport.                            needs of our customers,” says Märtins. These include, as well
                                                                      as our parent company, Flughafen Hamburg GmbH, the other
                                                                      companies on the airport site.




                                                                                                                                                  37
 SAEMS	Special Airport Equipment and Maintenance Services GmbH & Co. KG

 Spark	plug	tests	and	cam	belt	replacement
 at	the	airport




 “There is an unbelievable variety in the work at SAEMS.
 We work on the widest range of vehicles, from trucks
 to mobile passenger stairs to normal cars and electric
 scooters. At any other workshop, such a range of vehicles
 would be a rarity.”
 Mehmet	Hasaltay,	Automotive	Mechatronics	Technician	(photo	right),	and	Nils	Hanke,	Apprentice	
 Automotive	Mechatronics	Technician	(photo	left)




38
39
 SAEMS	Special Airport Equipment and Maintenance Services GmbH & Co. KG

 Spark	plug	tests	and	cam	belt	replacement	
 at	the	airport	




 The heart of any motor vehicle lover would leap for joy here.       service takes a whole week. Mehmet Hasaltay and Nils Hanke
 The widest possible range of vehicles, from a large articulated     (right), who is in the second year of his apprenticeship, say that
 bus to a little Ford Courier, have gathered together to enjoy the   this is one of the most fascinating projects they can imagine,
 golden spring sunshine at SAEMS – Special Airport Equipment         because there is hardly any other single vehicle with so many
 and Maintenance Services GmbH & Co. KG. Automotive Me-              details to look at.
 chatronics Technician Mehmet Hasaltay (photo above left) is in
 the middle of the scheduled servicing of a natural gas-powered      “There is an unbelievable variety in the work at SAEMS,” they
 baggage tug. 32 of them are in action on the apron of Ham-          both agree. “We work on the widest range of vehicles, from
 burg Airport, transporting baggage from the terminals to the        trucks to mobile passenger stairs to normal cars and electric
 aircraft and from the aircraft to the terminals. Passenger buses,   scooters. At any other workshop, such a range of vehicles
 too, use natural gas as their fuel. After 2,000 operating hours,    would be a rarity.” Technical flair and a passion for vehicles of
 a baggage tug is then brought here to the hangar south of the       every kind led both of them to choose the career of Automotive
 air cargo centre for a full medical. Or to be more precise, for     Mechatronics Technician. It used to be that mechanics and
 a full mechanical. “I will be busy with this for the next two or    electricians looked after vehicles, but modern vehicles with
 three days,” explains the young man, who finished his appren-       their on-board computers demand advanced knowledge of me-
 ticeship as an Automotive Mechatronics Technician in 2010.          chanics, electronics and computer technology – and today, all
 As well as the routine work, such as changing the oil filter and    of this comes bundled together in the mechatronics technician.
 cam belt, there are repairs to be done – problems that only
 become apparent during a service.                                   Neither of these young men imagined that they would be
                                                                     pursuing their chosen career at the airport. And who could
 The SAEMS team gets 30 to 40 new jobs every day, ranging            imagine that an airport with 13 million passengers per year also
 from a tyre change on a car to the annual inspection on the         employees 21 automotive fitters, mechanics and mechatronics
 big Z8 crash tender from the Airport Fire Brigade. This 1000-       technicians? But the fleet of vehicles operated by the airport
 horsepower vehicle has so much technical equipment that a           and its partners has to be ready for action all the time, and this




40
                                                                       Subsidiary:	SAEMS	Special Airport Equipment and Maintenance Services
                                                                       GmbH & Co. KG
                                                                       Employees:	 29
                                                                       Executive	Board: Horst Esser (photo left), Andreas Damaske (photo right)


                                                                       Responsibility: SAEMS is a joint venture of FHG (60 percent) and Lufthansa
                                                                       Engineering and Operational Services GmbH (40 percent). The company is
                                                                       specialised in the maintenance and rental of airport-specific vehicles and equip-
                                                                       ment. Customers include the ground handling services, FHG Group, Lufthansa
                                                                       Technik AG and other companies operating on the Hamburg Airport site.




is precisely what the SAEMS team is there to ensure. Anyone          News	from	Special	Airport	Equipment	and	Maintenance	
starting a three-and-a-half year apprenticeship at SAEMS is in       Services	GmbH	&	Co.	KG	
the real world of the job from day one. Every apprentice is assi-
gned to a journeyman and they work together on the vehicles.         The SAEMS team was kept particularly busy last year by the
“From the third year, sometimes even from the middle of the          so-called special equipment. The “winter of the century” at
second,” Mehmet Hasaltay reports from experience, “you take          the start of 2010 saw the snow ploughs, ice-clearing vehicles
sole responsibility for service and repairs.” Like Nils Hanke,       and de-icing trucks operating around the clock for weeks – and
whose job today is to repair the intake manifold of a Ford           afterwards, they all had to go to SAEMS for service and repair.
Courier, the part of the motor responsible for distributing the      “The continual operation and the use of aggregates and salt
fuel/air mixture to the individual cylinders, replace the fan belt   left their mark on the vehicles and equipment, of course,” says
and maintain the load-sensing brake valve. For six weeks at a        Horst Esser, Managing Director of the subsidiary. “The knock-
time he is in the workshops, followed by a two-week block at         on effects of the winter brought a lot of extra work which ran
the trade school or a course at Hamburg’s mechanics institute,       through the whole year like a golden thread.”
which offers extended training courses for both apprentice me-
chatronics technicians and those who have already qualified.         85 percent of SAEMS’ customers are part of the FHG Group,
                                                                     the majority of them ground handling services. And it is a
When asked about their most impressive experience to date,           matter of course that they want to be certain their equipment
the vehicle specialists prove that you can’t remain a pure car       and vehicles are always in top condition and ready for use. The
enthusiast once you work at the airport. “Repairing the Z8           maintenance professionals had their absolute peak volume pre-
crash tender,” answers Mehmet Hasaltay. And then, after a            cisely, and unsurprisingly, at the time when European aviation
short pause, he continues: “And seeing the big aircraft land,        itself was almost silent: whilst the cloud of volcanic ash from
like the A380 or the Antonov 225.” It is almost automatic for        Iceland emptied the skies of aircraft. For many companies, this
anyone working at the airport to become a genuine aviation           was the ideal time to have the entire fleet thoroughly serviced.
enthusiast.




                                                                                                                                                  41
 AIRSYS-Airport Business Information Systems GmbH

 The	Hamburg	Airport	admins		




 “Our work at Hamburg Airport involves continual change.
 As well as the daily tasks of IT support, there are new tech-
 nologies that require both creativity and initiative on the
 part of the staff.”
 Quotation:	Christine	Manthei,	Computer	Technician	at	AIRSYS	(photo	right)
 Michael	Wiench,	System	Administrator	and	Training	Officer	at	AIRSYS	(photo	left)




42
43
 AIRSYS-Airport Business Information Systems GmbH

 The	Hamburg	Airport	admins




 Lights are blinking and fans are buzzing in the AIRSYS data           ming, user service, administration and answering questions
 centre. 90 big servers lined up side by side ensure that Ham-         on the hotline. Christine Manthei appreciates the continuous
 burg Airport keeps running. Whether it’s data backups, the            change that characterises her career – it is never boring. Some-
 administration of operational flight data or the display of arrival   times, she even gets to exchange her office for a desk with a
 and departure times, an airport cannot function without a com-        fantastic aerial view over the whole apron, to solve problems
 puter these days. Between the bits and bytes flying through           in computers for German Air Traffic Services. “I simply enjoy
 the room, Michael Wiench (photo above right) and Christine            recognising and creating logical processes,” she says. And she
 Manthei (left) kneel in front of one of the servers to test it for    lives out her love of logic and numbers in her leisure time, too,
 errors. “Every server has a different function, depending on the      with computer games.
 area of responsibility of the people using it,” Michael Wiench
 explains. “Some disruptions can be resolved here, but some            This passion is not shared by her former training coordinator,
 can only be dealt with on site.” The 54-year-old system admin-        Michael Wiench. “After nine hours at the computer, I need
 istrator has worked for Hamburg Airport since 1999, and has           something different,” the Schleswig-Holstein resident says. He
 been training officer at AIRSYS the whole time.                       has often demonstrated stubbornness in his job as a system
                                                                       administrator. “For three whole months, I spent eight hours a
 Christine Manthei was taken under his wings from her second           day looking for a single bug – and in the end, I found it,” recalls
 year of training onwards. The 27-year-old computer technician         the qualified industrial business manager, who has worked
 started her three-year training at AIRSYS in August 2000 and          with AIRSYS for almost twelve years. “You simply cannot
 is still an enthusiastic part of the team. “Quite simply, we have     afford to give up too soon in our job. You need to think in a
 an exciting field,” she says. “From the planning or installation      solution-oriented way, but you also have to have a bit of fight
 of the departure and arrival time displays to the development         in you,” he comments, reflecting on his own determination.
 of special software to log baggage items, our work is unbeliev-       He passed his trainer’s examination 23 years ago and still loves
 ably varied. We make the basics available, but also manage            guiding young people through their training. “We only have
 our own developments.” The IT professionals coordinate and            one trainee at a time at AIRSYS. I prepare the training plan,
 control the airport’s entire IT infrastructure, including program-    monitor whether the learning goals are being achieved, and




44
                                                                        Subsidiary:	AIRSYS-Airport Business Information
                                                                        Systems GmbH
                                                                        Employees:	 48
                                                                        Executive	Board:	Peter Liske (photo left), Wolfgang Müller (photo page 47)


                                                                        Responsibility:	AIRSYS Airport Business Information Systems GmbH,
                                                                        specialising in IT for airports and airlines, is responsible for all information
                                                                        technology and communications technology for the FHG Group. The wholly
                                                                        owned subsidiary of Hamburg Airport was established on 1 October, 2002,
                                                                        also offering its services to external customers.




support the young people,” says Michael Wiench. What do you          News	from	AIRSYS-Airport	Business	Information	Systems	
need to be a good trainer? He doesn’t have to think about this       GmbH
for long. “A talent for leadership, patience, organisational skill
and reliability.”                                                    “In 2010, AIRSYS had one goal: to prepare Hamburg Airport
                                                                     for the next decade,” says Managing Director Peter Liske. This
It is not only the range of tasks that makes his job as a system     included detailed conceptual work on a new AODB (Airport
administrator so attractive for him; he is also drawn by the         Operational Database), the central system for all operational
wide variety of technologies – from radio technology and mo-         applications. Because of the changed requirements, it was es-
bile telephones to networking and cameras. “We have a finger         sential to further develop the existing system to be able to work
in every pie,” grins the father of two grown-up children. For        in a forward-looking way. The passenger information announce-
Michael Wiench, the opening of the new Terminal 1 in 2005            ments in Terminal 2 are much clearer now that a new electronic
was a great tour de force. At the time, he was working on the        audio system was installed in 2010. AIRSYS implemented the
administration hotline and helped overcome a number of tech-         necessary IT connections for the site-wide installation of defibri-
nical obstacles. At the same time, the terminals are a refuge for    llators across the airport. AIRSYS also planned and implemented
him. “Sometimes it is helpful to put a bit of distance between       the IT infrastructure for the expansion of the central security
me and the problem in order to find solutions to complex tech-       checkpoint in the Airport Plaza. And the IT specialists are doing
nical issues. I can do this really well here amongst the throngs     well outside the airport, too. The SAP invoicing system devel-
of passengers.”                                                      oped by AIRSYS was extended for a major external customer.
                                                                     For the airport’s 100th birthday, the subsidiary will complete a
Beyond the interesting work, Michael Wiench really appreci-          mobile app with airport information. AIRSYS is also planning a
ates one thing at Hamburg Airport: the friendly, professional        relaunch of the intranet and a SAP portal to allow internal appli-
cooperation and relationship with his colleagues. “We are very       cations and forms to be sent electronically. “With the assistance
relaxed and on first name terms – we are the Airport Family,         of the Department of Civil Engineering and the Environment,
after all.”                                                          we are also investigating energy-saving possibilities in the data
                                                                     centre,” reports the Managing Director.




                                                                                                                                                     45
 Subsidiaries	and Holdings

 Important	elements	in	the	Group	result	




 As in the previous year, Flughafen Hamburg GmbH (FHG) holds a stake in 15
 companies. Unless otherwise specified, the following text refers to 100 percent
 holdings. These companies generated a total of 3.7 million euros in dividends
 for FHG in 2010, making an important contribution to the company’s success,
 as in previous years.




 Holdings	incorporated	in	the	consolidated	financial	statement
 Along with Flughafen Hamburg GmbH itself, seven other companies are incorporated in the consoli-
 dated financial statement of the FHG Group, as Flughafen Hamburg GmbH has the majority of voting
 rights in these companies. These companies also have a significant influence on the asset statement,
 financial balance and profitability of the Group.


 GroundSTARS GmbH & Co. KG is primarily responsible for             STARS Special Transport and Ramp Services GmbH & Co.
 baggage loading and unloading. The acquisition of a major cus-     KG, with 110 employees, provides bus transportation for pas-
 tomer along with general traffic growth in 2010 meant that the     sengers and crew at Hamburg Airport, in addition to activities
 number of employees grew from 64 to 480 and sales revenue          in the fields of aircraft towing and de-icing. FHG has a 51 per-
 went from 6.7 million euros to 31.1 million euros. The annual      cent holding in STARS, with the remaining 49 percent owned
 profit rose significantly to 1.0 million euros.                    by Lufthansa Engineering and Operational Services GmbH
                                                                    (LEOS). In the financial year under review, STARS achieved
 The maintenance of all buildings, surface areas and technical      sales revenues of 10.1 million euros and a surplus of 1.4 million
 facilities at Hamburg Airport is the responsibility of RMH Real    euros. The company also sold its 51 percent holding in STARS
 Estate Maintenance Hamburg GmbH and its 150 employees.             Berlin GmbH to a local competitor and terminated its subcon-
 Sales revenue rose by 2.8 million euros to 27.3 million euros      tracting of staff to LEOS in Frankfurt from 1 January, 2011.
 in 2010. Special services were the primary contributors to this
 growth in revenue, in particular the charging on of the much       With 48 employees, AIRSYS Airport Business Information
 higher costs for winter services, the overhaul of the block-type   Systems GmbH, specialising in IT for airports and airlines, is
 thermal power station module and various renewal measures          responsible for all information technology and communications
 on the runway system. The annual surplus of 0.6 million euros      technology for the FHG Group. Whilst the sales revenue of 6.9
 was below the previous year’s level.                               million euros was only slightly above the previous year’s figure,
                                                                    the annual surplus rose significantly to 1.0 million euros.




46
                                                                  SecuServe	Aviation Security and Services Hamburg GmbH
                                                                  Employees: 86
                                                                  Managing	Director:	 Wolfgang Müller

                                                                  Responsibility:	SecuServe Aviation Security and Services Hamburg
                                                                  GmbH carries out service and security operations at Hamburg Airport. Their
                                                                  services include, for example, managing parking areas, boarding card control
                                                                  and baggage vehicle management. In the year under review, the company
                                                                  employed 86 people.




                                                                  Two	questions	for	Wolfgang	Müller,		
With its 72 employees, CATS Cleaning and Aircraft Technical       Managing	Director	of	SecuServe:	
Services GmbH, thanks to the acquisition of a new large cus-
tomer and general traffic growth, reported an increase in sales   “How	was	the	2010	financial	year	for	SecuServe?”
revenue to 4.4 million euros whilst the result, before tax and    Wolfgang	Müller: “We can be happy. Both the sales revenues
special accounting items, was a surplus of 0.4 million euros.     of 2.5 million euros and the surplus of almost 0.1 million euros
                                                                  exceeded last year’s levels.”
A joint venture between FHG (60 percent) and Lufthansa Engi-
neering and Operational Services GmbH (40 percent), SAEMS         “You	may	not	have	any	trainees	at	the	moment,	but	you	
Special Airport Equipment and Maintenance Services GmbH &         do	place	value	on	the	training	of	your	staff.	What	is	your	
Co. KG is engaged in the maintenance and rental of specialist     focus	in	this	area?”
airport vehicles and equipment. The company’s 29 employees        Wolfgang	Müller:	“The focus is clearly on dealing with
serve the needs of Hamburg Airport Group, Lufthansa Technik       conflict situations. This is of special importance, because
AG and other companies. With sales revenues of 4.6 million        SecuServe’s employees do not have an easy job. They are
euros, the annual surplus of 0.4 million euros was under the      the first point of contact for customers when, for example, a
previous year’s level.                                            parking payment machine is not working, there are no more
                                                                  baggage trolleys available or perhaps even a car has been
                                                                  towed away for illegal parking. The rule is to keep cool – and
                                                                  that is something that has to be learned. There cannot possibly
                                                                  be another company in our industry that trains its staff with
                                                                  such intensity. We have, of course, also checked to see if we
                                                                  can become an official career training company, but it turns
                                                                  out that there is no appropriate traineeship programme for us
                                                                  right now. We are therefore continuing our emphasis on inter-
                                                                  nal training and personnel development.”




                                                                                                                                          47
 Subsidiaries	and Holdings

 Important	elements	in	the	Group	result	




 Holdings	not	incorporated	in	the	consolidated	financial	statement
 The following eight holdings are not incorporated in the consolidated financial statement, either be-
 cause FHG does not have the majority of voting rights in these companies or because their results do
 not have a major influence on the asset statement, financial balance and profitability of the Group.




 AHS Aviation Handling Services GmbH is the market leader         AHS Hamburg Aviation Handling Services GmbH is owned
 in Germany when it comes to independent passenger handling       jointly by AHS (51 percent) and FHG (49 percent). The com-
 and operations (P&O), serving all important German com-          pany was able to increase its sales revenue in passenger hand-
 mercial airports either with its own branches or through its     ling and operations to 8.3 million euros with a surplus of 0.4
 subsidiaries. FHG has a 32.5 percent stake in the company,       million euros. The formal merger with AHS GermanGround in
 which is a joint venture between six German airports. Ignoring   Hamburg took place on 1 January, 2011. Joint operations had
 subsidiaries, sales revenues of 13.4 million euros were gener-   been in place since the end of 2010.
 ated. Due largely to expenses associated with the takeover of
 the P&O business of Swissport Deutschland AG in mid-2009,        GAC German Airport Consulting GmbH specialises in providing
 a loss was reported for 2010. The formal merger of the two       consulting services to airports domestically and abroad, but
 operations took place at most sites on 1 January, 2011.          also consults on projects outside the aviation industry. Projects
                                                                  are conducted by staff from within the Hamburg Airport Group,




48
                                                                CSP	Commercial Services Partner GmbH
                                                                Employees: 22
                                                                Managing	Director: Johannes Scharnberg

                                                                Responsibility: With 22 of its own employees and 15 from Hamburg
                                                                Airport’s central departments, CSP Commercial Services Partner GmbH
                                                                provides commercial services for FHG’s holdings and third parties. Third-
                                                                party customers now make up more than 60 percent of CSP’s total work,
                                                                consisting primarily of public companies and aviation-related companies
                                                                such as AHS.




                                                                Two	questions	for	Johannes	Scharnberg,	
                                                                Managing	Director	of	CSP:
supported where necessary by external consultants. GAC
achieved sales revenues of 0.3 million euros and a surplus of   “How	was	the	2010	financial	year	for	CSP?”
6,000 in the year under review.                                 Johannes	Scharnberg: “2010 was a record year for CSP,
                                                                with sales revenues of 3.1 million euros – the first time in our
As the company’s unlimited partner, GroundSTARS Verwal-         history that we have passed the 3 million euro mark. CSP is thus
tungs GmbH provides the executive management to Ground-         continuing the positive developments of recent years. Over the
STARS GmbH & Co. KG (see above).                                last five years, sales revenues grew by more than 35 percent as
                                                                the so-called third-party business was consistently expanded.
The holdings SecuServe Aviation Security and Services Hold-     The expansion of services to existing clients and the acquisition
ing International GmbH, Grundstücksgesellschaft Kaltenkir-      of new clients, such as Hamburg’s HAZ training centre, are
chen mbH & Co. KG and Grundstücksgesellschaft Kaltenkir-        the results of the course set. A surplus of 0.3 million euros was
chen Verwaltungs GmbH were not active in 2010.                  recorded for 2010.”


                                                                “What	role	does	training	play	for	CSP?”
                                                                Johannes	Scharnberg:	“Initial career training and further
                                                                training are important to CSP both now and in the future. CSP
                                                                trains Aviation Customer Service Officers for Hamburg Airport
                                                                and AHS, and we support business administration students
                                                                in the dual-mode system. Keywords such as ‘accounting law
                                                                modernisation’, ‘VAT package’ and ‘e-accounting’, as well as
                                                                customer requirements in terms of, for example, international
                                                                accounting standards, make it clear that the further training
                                                                of our own personnel is a continuing, long-term responsibility.
                                                                Flexibility and consistently high training standards are important
                                                                pillars in the sustainability and success of CSP.”




                                                                                                                                            49
 In Focus

 Training	Policy
 An interview with Hamburg Airport’s personnel management




 “We have done everything we can to open up a great future for our
 employees. Our goal is to recognise potential and exploit chances.”
 Quotation:	Sandra	Carstensen,	Head	of	Human	Resources	(photo	left)
 Renate	Jakstat-Peill,	Head	of	Personnel	Development	and	Training	(photo	right)




50
The fascination of flight: enthusiasm for aircraft and airports is shared by young people, too, and
many north German youth finishing school are interested in the idea of a traineeship or apprentice-
ship at Hamburg Airport. What is special about the “airport as a company”, what does it have to
offer its future trainees? An expert discussion with Sandra Carstensen, Head of Human Resources
(photo left) and Renate Jakstat-Peill, Head of Personnel Development and Training (photo right).




“At	Hamburg	Airport	you	encounter	celebrities,	business-            ees. This is an example of what our trainees appreciate. The
people	in	a	hurry	and	relaxed	holidaymakers.	That	sounds	           familiar contact is helpful for them as they start their careers.
more	like	an	adventure	than	a	hard	working	day	...”                 There are around 40 trainers at Hamburg Airport, who are
                                                                    continually undergoing further training themselves. They pro-
Sandra	Carstensen: “... which is, of course, not the case. Our      vide interesting and demanding training in six different career
working day doesn’t consist of watching planes and admiring         paths and are committed, heart and soul, to our 50 trainees.
the colourful hustle and bustle of an international airport. The    This commitment and the financial opportunities characterise
reality is that many employees don’t see a single aircraft for      the airport. We know that good training costs money, and the
days at a time, for example because they are working in bag-        Human Resources Department enjoys the full support of the
gage handling or in an office.”                                     Executive Board.”


“Is	there	then	nothing	special	about	working	at	an	air-             “What	opportunities	does	Hamburg	Airport	offer	its
port?”                                                              employees?”


Sandra	Carstensen: “The airport is highly attractive. Most          Sandra	Carstensen: “We have done everything we can
employees, applicants, passengers and visitors appreciate           to open up a great future for our employees. Our goal is to
the special atmosphere of the airport and the mobility that air     recognise potential and exploit chances. For some employees,
travel offers. However, it is the work, not the experience, that    the things that count are a secure job, clear structures and the
takes priority for Hamburg Airport and its 1,700 employees. It      chance for individual further training. For other young people,
is important to work together in a coordinated way. Every em-       the key is to take on new responsibilities and, for example, to
ployee is important, so that all the cogs lock in and the airport   start an academic study programme or to experience working
functions.”                                                         in another company.”


“How	do	young	people	find	their	way	around	Hamburg	                 Renate	Jakstat-Peill: “We appreciate this mobility, which
Airport	at	the	start	of	their	careers?”                             encourages the exchange of ideas and personal development.
                                                                    It is beneficial for the whole company when our personnel
Renate	Jakstat-Peill:	“As a company, we are very large, but         discover and implement new things. And it is, of course, also
our structures remain straightforward and understandable. This      important to us to find out about other companies’ cultures so
means that there is a lot of personal contact between employ-       that we can better appreciate our own.”




                                                                                                                                        51
 In	Focus

 Sustainability




 The airport’s workforce is happy to be there. The average rate
 of change did not reach two percent even once over the past
 five years. These outstanding figures result from a corporate
 culture that is built around the employees and their further
 development.




52
Sustainability has a long tradition at Hamburg Airport. Long before this term had become the
centre of discussion in society, the airport had been planning and dealing in a sustainable way.
It is not only because of its proximity to the city that the airport carries a special responsibility for
the surrounding area, the environment and secure employment. With 15,000 employees on the
airport site and numerous suppliers, Hamburg Airport is one of the most important employers in
northern Germany.



Sustainable	economic	success                                        sport centre at the airport is highly valued, too. Staff can play
                                                                    football, tennis, beach volleyball and table tennis on site. The
A healthy commercial and financial foundation forms the basis       fully equipped fitness studio, complete with trainer, is open
for sustainable corporate development. For example, starting        365 days a year.
in the 1990s, the airport has quickly and successfully devel-
oped new areas of business, such as its non-aviation activities.
Today, revenue from shops, restaurants, parking and advertis-       Sustainable	community	work
ing account for around 30 percent of total turnover. Another
stabilising factor is the large number of airlines – more than 60   Hamburg Airport takes responsibility for the community. As
– that serve Hamburg. The two largest airlines, Lufthansa and       a “good neighbour”, the airport is engaged in initiatives, pro-
Air Berlin, with around 30 percent market share each, actively      jects and clubs in the neighbouring areas. Community Officer
compete with one another, resulting in customer-friendly            Manfred Czub and his team provide information about the
prices and high demand. The portfolio is rounded out by such        airport, support the many sports clubs in the area as well as
renowned airlines as Air France, British Airways, Emirates,         cultural projects such as “Youth Make Music” and help with
Condor, easyJet, Turkish Airlines and many others.                  the organisation of community festivals. The continual dialog
                                                                    that this facilitates is also very important, particularly about the
                                                                    issues of environmental impact and aircraft noise. The “Ham-
Sustainable	personnel	policy                                        burg Flughafen” community newspaper keeps residents up-to-
                                                                    date with news relating to the airport.
The airport’s workforce is happy to be there. The average rate
of change did not reach two percent even once over the past
five years. These outstanding figures result from a corporate       Sustainable	environmental	action
culture that is built around the employees and their further de-
velopment. This includes a training programme with more than        The airport’s environmental work has won many prizes and
100 courses, ranging from leadership training to specialist and     defines the standards for Germany’s airports. Such measures
language courses and health management, leaving no desire           as the installation of one of the world’s largest enclosed noise
unfulfilled.                                                        protection hangars for engine tests at the Lufthansa Technik
                                                                    site, the ban on APU operation on the ground, and emission-
A modern concept of leadership, characterised and defined           related and noise-related take-off and landing charges have
by respectful partnership and ownership of decision-making          reduced the noise emission levels in and around Hamburg
processes, is an essential building block in the personnel poli-    Airport by almost 40 percent since 1997 – despite the rapid
cy. Furthermore, Hamburg Airport offers its employees a wide        increase in passenger figures. Other innovative projects include
variety of social services. The employee and family service,        biogas-powered baggage tugs and buses, hydrogen-powered
for example, assists in difficult family situations, organises      vehicles and the thermolabyrinth in Terminal 1. In recent years,
a summer holiday camp for employees’ children and helps             CO2 emissions have been reduced by around 12,000 tonnes
to find kindergarten places for younger children. The works         per year; further reductions are planned for the coming years.




                                                                                                                                           53
54
Hamburg	Airport	   Annual Report 2010




                                        55
     Economic Situation and Group Status Report
     for the 2010 Financial Year




     Overall economic developments and status                             eral days of flight cancellations. Despite this, pleasing growth
     of the industry                                                      rates were reported in the months following the resumption of
     After 2009, a year dominated by the global economic crisis,          flights. Whilst the sustained harsh winter at the end of the year
     2010 saw a significant upswing, resulting in the strongest           led to numerous flight cancellations at other German and Eu-
     growth in Germany since reunification. According to preliminary      ropean airports, which also had an effect on traffic levels at
     calculations by the German Federal Statistics Office, the gross      Hamburg Airport, 2010 was nevertheless the highest volume
     domestic product (GDP) grew by 3.6 % in comparison to 2009.          year in Hamburg Airport’s 100-year history.
        The aviation industry also benefitted from this development,
     experiencing significant growth in demand. The German Airports       Business development and earnings situation
     Association (ADV) thus reported a growth in passenger numbers        Total sales revenue rose by € 24.5 m (+10.9 %) to € 248.6 m in 2010.
     of 4.7 % at Germany’s international commercial airports.                 Sales revenue in the Aviation Division rose by € 6.4 m (+5.4 %)
        At the international level, too, the aviation industry was        to € 124.8 m, consistent with the growth in traffic levels. This repre-
     able to recover from the economic slowdown of 2009, al-              sents a 50.2 % share of total sales revenue (previous year: 52.8 %).
     though the positive development was overshadowed by the                  Sales revenue of € 50.6 m in Ground Handling exceeded the
     global effects of the cloud of volcanic ash in April 2010. Sev-      previous year’s figure by € 15.5 m (+44.0 %). The acquisition of
     eral days of cancellations of flights in Germany and large           a major customer from January 2010 along with the strong air-
     swathes of Europe led to financial losses in the billions for the    craft de-icing business, due to weather conditions, were import-
     industry. The rest of the year proceeded well for the aviation       ant positive contributors. The disproportionate growth of this
     industry until the sudden onset of winter at the end of Novem-       segment is reflected in share of total sales revenue, which in-
     ber 2010, with wintry conditions sustained until the end of the      creased from the previous year’s value of 15.7 % to 20.4 %.
     year, resulted in numerous disruptions to flight operations at           In terms of non-aviation revenue, income from fixed rents,
     other major German and European airports which – despite             rent-related services and other services all increased slightly.
     smooth operations in Hamburg – caused flight cancellations           Concessional income, essentially dependent on passenger fig-
     and delays across the board.                                         ures, grew disproportionately by +10.2 % to € 25.1 m. This is the
                                                                          result of the expanded range of retail and food & beverage op-
     Traffic development at Hamburg Airport                               tions in the Airport Plaza, attracting ever-increasing numbers
     The positive overall development of the aviation industry also       of passengers and visitors. Despite this encouraging develop-
     led to passenger growth for Hamburg Airport, with 12,962,917         ment, the share of non-aviation revenue in total sales revenue
     passengers in 2010 representing 6.0 % growth for the year,           decreased to 29.4 % (previous year: 31.5 %), thanks to the strong
     above the average of the German Airports Association (ADV).          growth of Ground Handling.
     During the course of the year, the airlines deployed, on average,        Other operating revenues for 2010 were € 16.0 m higher than
     larger aircraft and at the same time achieved better load factors,   in the previous year (€ 11.4 m). This variation resulted primarily
     so that the number of take-offs and landings only rose by 0.4 %      from the liquidation of provisions for security charges which had
     over the previous year to a total of 138,060 commercial aircraft     been established over several years. The basis for the creation
     movements (ADV average: +0.2 % over previous year). This also        of these provisions was obviated by a decision made by the Fed-
     resulted in a new record for the highest number of passengers        eral Constitutional Court in May 2010.
     per aircraft movement: 94 (previous year: 90 passengers per air-         In terms of cost of materials, the acquisition of a major ground
     craft movement).                                                     handling customer and the significant increase in de-icing are
        In contrast, the decline in flown air cargo (–13.2 % compared     the primary causes for the increase in aviation services required
     to previous year) at Hamburg Airport continues. The base ef-         by subsidiaries. These factors, along with the increased usage of
     fect of the loss of the weekday cargo flight to Leipzig in October   aircraft de-icing fluid and the extra requirements for surface de-
     2009 continues to be felt. Furthermore, the change to aircraft       icing, are the primary factors in the growth of material costs by
     with lower cargo capacity for the Frankfurt route led to a par-      € 16.7 m to € 109.7 m.
     tial shift to road transportation of the cargo that, until summer        Notwithstanding a wage increase which came into effect
     2009, was transported by air; road cargo increased dispropor-        on 1 January, 2010, the personnel costs decreased by € 2.0 m
     tionately in 2010.                                                   (– 5.4 %) from the previous year’s costs. This decrease results
        After moderate traffic growth in the opening months of            entirely, however, from a structural change due to the adop-
     2010, the cloud of volcanic ash over Europe in April led to sev-     tion of the Accounting Law Modernisation Act (BilMoG). The




56
expenditure for the accrual of interest on provisions for pen-         is € 0.5 m lower than FHG’s sales revenue. Group earnings from
sions and partial retirement (totalling € 3.6 m) is thus no long-      ordinary activities for the 2010 financial year were € 43.1 m (pre-
er included in personnel expenditure but instead listed as an          vious year: € 34.2 m).
item of interest expenditure. The revaluation of these provi-
sions in accordance with the provisions of BilMoG * involves           Nett asset position and asset structure
spreading the increase in provisions over a period of 15 years.        The balance sheet total of Flughafen Hamburg GmbH (herein-
The resultant expenditure is also not assigned to personnel ex-        after “FHG”) increased by € 13.2 m (+2.8 %) over the previous
penditure but, in this case, to extraordinary expenditure; the         year’s figure to € 491.7 m (Group: +2.2 % to € 506.5 m).
total amount for both partial retirement regulations and pen-              On the asset side, depreciation of € 30.4 m, counterbalanced
sion obligations is € 0.9 m.                                           only by completed investments (excluding financial investments)
   At € 45.5 m, other operating expenses are € 9.4 m higher than       of € 11.3 m, led to a reduction in fixed assets of € 16.2 m (– 3.6 %)
in the previous year. This increase consists primarily of the pro-     to € 426.8 m, of which 83.6 % (previous year: 78.9 %) is covered
visions created because of the amendments to the legal frame-          by equity capital and / or long and medium-term external capital.
work underlying the noise protection programme, in order               The large influx of funds arising from ongoing business activi-
to cover potential expenditure for structural noise protection         ties, combined with the restrained investment activity, is reflect-
measures to be taken by owners of property in the noise pro-           ed in current assets, where receivables from associated com-
tection zone.                                                          panies have increased; of these receivables, € 11.9 m of which is
   The completion of the P2 – P4 parking deck as well as the           from the Hamburger Gesellschaft für Vermögens- und Beteili-
fixing of the rubber strip beside the runways led to an increase       gungsmanagement mbH (hereinafter HGV) relating to the cash
in the fixed asset value for the previous year, reflected in a         pool. Furthermore, the balance at credit institutes has grown by
€ 2.2 m increase in depreciation to € 30.4 m in 2010.                  € 26.5 m to € 32.0 m.
   The € 6.4 m increase in interest expenditure to € 15.8 m is             On the liabilities side of the balance sheet, lower provisions
essentially the result of the changed classification of expendi-       for trade creditors have been overcompensated by a significant
ture arising from the accrual of interest for partial retirement and   growth in liabilities. Specifically, the increased corporate result
pension provisions due to the adoption of BilMoG *, as detailed        for 2010 is responsible for the increase in liabilities to associated
above, along with the taking out of further bank loans.                companies, whilst liabilities to credit institutions have increased
   No significant income tax is listed for 2010 because of the         to € 255.1 m (previous year: € 242.6 m).
control and profit/loss transfer agreement with FHK. In the pre-           With equity capital remaining unchanged at € 63.8 m, the in-
vious year there was an item of income amounting to € 2.8 m            creased balance sheet total thus leads to a decline in the equity-
arising from a large tax refund for the years 1999 and 2000            to-assets ratio to 13.0 % (previous year: 13.3 %). Equity capital
along with the liquidation of provisions created in this context.      for the Group constituted 13.9 % of the balance sheet total (pre-
   A further base effect, related to the one-off increase in en-       vious year: 14.6 %). Equity capital, along with medium and long-
ergy taxes in the previous year, is responsible for the significant    term investment capital, balanced 83.4 % (Group: 86.9 %) of me-
decline in other taxes to € 0.9 m (previous year: € 2.9 m).            dium and long-term fixed investments.
   As a consequence of the developments in operative busi-
ness described, along with the large number of special items,          Financial situation
the company has reported a pre-dividend result for the 2010 fi-        Cash flow arising from business operations allowed investments
nancial year of € 41.8 m, which is € 6.7 m (+19.2 %) above the pre-    in tangible assets and financial assets to be covered. Taking the
vious year’s result. This represents an increased profit-turnover      outflow of funds from financial activity into account, FHG had
ratio of 16.8 % (previous year: 15.6 %).                               a financial resource fund of € 31.7 m at year end (previous year:
   At the Group level, the sales revenue has increase by               € 2.9 m). Available liquid funds were invested at HGV and credit
€ 22.6 m from the previous year’s figures to € 248.1 m. After the      institutions as overnight money.
elimination of the internal turnover of the consolidated subsid-           In the Group, too, the cash flow from ongoing business ac-
iary holdings with FHG (e.g. ground handling services used),           tivities covered investments; the financial resource fund at year
SecuServe, STARS and SAEMS still report appreciable sales              end was € 42.6 m. The overnight money assets held at HGV and
revenue outside the Group. This revenue is, however, over-             credit institutions significantly exceed the remaining overnight
compensated by transactions between FHG and the subsidi-               money assets from the cash pool of subsidiaries and holdings
ary holdings (especially rent), so that the Group sales revenue        not incorporated in the Group Financial Statement.




                                                                       * BilMoG = Accounting   Law Modernisation Act                           57
     Economic Situation and Group Status Report
     for the 2010 Financial Year




         The Executive Board regularly receives information relat-          tees established, guaranteeing very early recognition of risk-
     ing to the liquidity and potential financial risks to support it in    laden developments. The definition and parameterisation of
     treasury management. FHG and its subsidiary holdings oper-             both specific risks and general potential risk are documented in
     ate a joint cash pool with the goal of optimally deploying liquid      a risk handbook. Based on these classifications, no risks can be
     resources by concentrating the liquidity surplus of the subsidi-       identified which threaten the airport’s survival.
     ary holdings with the parent company. FHG offsets short-term              Risks bringing with them a significant potential influence on
     liquidity variations, where necessary, with HGV resources. The         the asset, financial and earnings situation have been identified in
     integration of FHG in the HGV Group, along with the high cred-         the field of ground handling, where the continuing consolidation
     itworthiness of the shareholders, means that there is no indica-       of airlines brings the exposure of dependence on a decreasing
     tion of financial problems either at present or for the future.        number of increasingly large customers and / or alliances. Were
                                                                            FHG to lose one of these large customers, a significant loss of
     Investments                                                            turnover and market share would result. Furthermore, the local
     The total volume of investments (excluding financial investments)      competitor resumed operations in November 2010 and is mak-
     in 2010 was € 11.3 m (previous year: € 34.7 m). After the official     ing intense efforts to acquire further customers from FHG by
     completion of HAM21, an expansion programme that had taken             way of low prices. This brings with it the risk of the pricing level
     several years, at the beginning of 2010, the focal points of invest-   as a whole sinking still further.
     ment activity were the expansion of the central security check-           Beyond this, there are both opportunities and risks with sig-
     point, anti-glare measures in Terminal 2 and a new rescue vehicle      nificant potential influence on the asset, financial and earnings
     for the fire brigade. There were also final settlements from HAM21.    situation which relate to unexpectedly large variations in traf-
     Within the Group, investments amounting to € 14.1 m (excluding fi-     fic numbers; the high proportion of fixed costs in the company’s
     nancial investments) were made. This reflects the investment ac-       expenditure means that such changes are more or less directly
     tivities of FHG as well as GroundSTARS, AIRSYS and RMH.                reflected in earnings.
                                                                               Financial instruments implemented by FHG and the Group
     Employees                                                              consist of interest swaps to match the level and period of the fi-
     Excluding the Executive Board and apprentices / trainees, FHGs         nancial structure and to cover the risk of interest rate changes.
     average workforce in 2010 consisted of 643 employees (previ-
     ous year: 636). The increase to a total of 1,619 employees (pre-       Outlook
     vious year: 1,535) in the Group resulted from the temporary hir-       A continuation of the positive development of the business is
     ing of additional personnel at the ground handling companies. In       expected for the year ahead. Increases in both aviation and non-
     addition to these figures, an average of 38 apprentices and train-     aviation revenues are expected, in line with the development of
     ees was employed by FHG throughout the year (Group: 44). In the        traffic levels. In the area of ground handling, the re-entry to the
     course of the year, 14 of them completed their traineeship or ap-      market of the competitor in November 2010 will result in moder-
     prenticeship and 13 new apprentices and trainees were taken on.        ate, single-digit loss of market share in 2011. This effect, along
     FHG deliberately trains beyond its own needs in five different oc-     with the return of aircraft de-icing to normal levels, will result in
     cupations, in this way fulfilling its social obligations. On 1 Janu-   a decline in income; nevertheless, the operating result for 2011
     ary, 2010, a wage increase of 1.2 % came into effect for FHG and       is expected to be higher than for 2010.
     its subsidiaries, based on the Public Service Wage Agreement              Without the special items of 2010, however, such as the li-
     (TVöD).                                                                quidation of security provisions, the year end result before profit
                                                                            transfer is expected to be slightly lower. It is expected that 2012
     Events occurring after the accounting date                             will see similar development of the business to 2011.
     There have been no developments of special significance to FHG’s
     or the Group’s commercial situation since the accounting date.            Hamburg, 28 January, 2011


     Future development – opportunities and risks                              Flughafen Hamburg Gesellschaft mit
     FHG and the Group have at their disposal a central risk manage-           beschränkter Haftung
     ment system, which is continually being updated. The goal is to
     deal with risk in a controlled and managed way. To this end, or-          Executive Board
     ganisational regulations have been implemented and commit-                Michael Eggenschwiler                Claus-Dieter Wehr




58
59
     Flughafen Hamburg GmbH: balance sheet 2010




                                                                            31 December, 2010       31 December, 2009
      Assets                                                                        €                       €



      A. Fixed assets 1
              I. Intangible assets
                Purchased commercial rights, similar rights
                and assets                                                    1,118,792.00            1,241,164.00


          II. Tangible assets
                1. Land, leasehold rights and buildings,
                   including buildings on leasehold land                    339,092,769.55          350,275,248.51
                2. Technical equipment and machinery                         60,154,370.21           67,643,941.00
                3. Other equipment; fixtures and fittings                    14,426,970.00           15,106,488.00
                4. Payments on account and assets under construction           5,117,067.54           3,109,664.86
                                                                            418,791,177.30          436,135,342.37
         III. Financial assets
                1. Shares in Group companies                                   2,739,327.66            2,986,240.35
                2. Holdings                                                    2,591,316.20            2,591,316.20
                3. Loans to companies in which the company
                   has a participating interest                                1,549,783.32                     0.00
                                                                              6,880,427.18            5,577,556.55
                                                                            426,790,396.48          442,954,062.92

      B. Current Assets
              I. Stocks
                Raw materials and supplies                                      418,927.12              396,119.02


          II. Debtors and other assets 2
                1. Trade debtors                                             14,256,527.60           14,489,760.31
                2. Amounts owed by affiliated companies                      14,436,158.61           10,429,241.67
                3. Amounts owed by companies in which
                   the company has a participating interest                      32,152.84               42,852.11
                4. Amounts owed by the
                   Free and Hanseatic City of Hamburg                              8,309.55                5,122.81
                5. Other assets                                                2,722,697.54            2,695,093.61
                                                                             31,455,846.14           27,662,070.51


         III. Cash in hand and credit at banks and financial institutions    32,045,501.25            5,566,875.38
                                                                             63,920,274.51           33,625,064.91


      C. Prepaid expenses                                                     1,028,987.07      	     1,915,566.37



                                                                            491,739,658.06      	   478,494,694.20




      1 See   Appendix (notes on financial statements) 5.
      2 See   Appendix (notes on financial statements) 6.

60
                                                      31 December, 2010   31 December, 2009
Equity and liabilities                                        €                   €



A. Equity 1
        I. Subscribed capital                          56,026,500.00       56,026,500.00
    II. Capital reserves                                 6,925,498.05        6,925,498.05
   III. Profit reserves
        Other profit reserves                             808,007.65          808,007.65

                                                       63,760,005.70       63,760,005.70

B. Provisions 2
    1. Pension provisions                              57,665,661.00       55,440,039.00
    2. Tax provisions                                      82,000.00         1,285,000.00
    3. Other provisions                                36,786,558.34       46,535,140.29
                                                       94,534,219.34      103,260,179.29

C. Liabilities 3
    1. Amounts owed to financial institutions         255,086,096.27      242,591,069.88
    2. Trade creditors                                  2,993,057.59         1,995,150.98
    3. Amounts owed to Group companies                 61,997,153.92       53,349,100.89
    4. Amounts owed to companies in which the
       company has a participating interest               683,252.51           74,060.61
    5. Amounts owed
       to the Free and Hanseatic City of Hamburg         3,602,709.61        4,108,348.05
    6. Other creditors                                   3,284,357.05        3,309,225.80
                                                      327,646,626.95      305,426,956.21


D. Prepaid expenses                                     5,798,806.07        6,047,553.00




                                                      491,739,658.06      478,494,694.20




1 See   Appendix (notes on financial statements) 7.
2 See   Appendix (notes on financial statements) 8.
3 See   Appendix (notes on financial statements) 9.

                                                                                              61
     Flughafen Hamburg GmbH: income statement 2010




                                                                                                                    01.01 – 31.12. 2010   01.01 – 31.12. 2009
      Income Statement                                                                                                      €                     €



           1. Sales revenue 1                                                                                       248,641,940.15        224,108,615.76
           2. Other own resources capitalised                                                                            536,561.00            643,694.00
           3. Other operating income 2                                                                               27,375,663.03         11,369,873.48
           4. Cost of materials
                a) Cost of raw materials
                   and supplies                                                                                        7,760,267.30          5,247,035.50
                b) Cost of bought-in services                                                                       101,970,772.88         87,816,773.52
                                                                                                                    109,731,040.18         93,063,809.02
           5. Personnel expenses
                a) Wages and salaries                                                                                28,362,614.25         26,868,855.06
                b) Social security, pensions,
                   and other benefits of which                                                                         7,249,671.92        10,793,143.61
                   for pensions € 2,356,016.08
                   (previous year: € 6,162,407.30)
                                                                                                                    35,612,286.17          37,661,998.67
           6. Amortisation and depreciation on intangible and
              tangible fixed assets 3                                                                                30,396,245.21         28,200,314.78
           7. Other operating expenses 2                                                                             45,526,192.68         36,124,326.19
           8. Income from participatory investments –                                                                  1,739,221.36            671,098.04
              of which from Group companies € 1,636,680.73
              (previous year: € 474,544.24)
           9. Income from profit and loss transfer agreements                                                          1,922,000.71          2,220,336.63
          10. Other interest received and similar income –                                                               289,358.60            531,319.85
              of which from Group companies € 102,112.66
              (previous year: € 13,105.32)
          11. Interest paid and similar expenses 4 –                                                                 15,778,282.35           9,386,825.73
              of which to Group companies € 86,308.24
              (previous year: € 226,574.30)
          12. Expenses arising from transfer of losses                                                                    23,890.56              9,062.08
          13. Earnings from ordinary activities                                                                     43,436,807.70          35,098,601.29
          14. Exceptional income 5                                                                                       112,689.25                   0.00
          15. Exceptional         expenses 5                                                                             923,845.02                   0.00
          16. Exceptional earnings                                                                                     – 811,155.77                   0.00
          17. Income tax 6                                                                                              – 19,521.90        – 2,785,648.89
          18. Other taxes 7                                                                                              891,995.89          2,851,486.30
          19. Profit transferred under the terms of profit and
              loss transfer agreements                                                                              41,753,177.94          35,032,763.88
          20. Surplus for year                                                                                                  0.00                  0.00


      	




      1 See   Appendix (notes on financial statements) 10.   2 See   Appendix (notes on financial statements) 11.
      3 See   Appendix (notes on financial statements) 12.   4 See   Appendix (notes on financial statements) 14.
      5 See   Appendix (notes on financial statements) 15.   6 See   Appendix (notes on financial statements) 16.
      7 See   Appendix (notes on financial statements) 17.

62
63
     Group: balance sheet 2010




                                                                            31 December, 2010   31 December, 2009
       Assets                                                                       €                   €



       A. Fixed Assets 1
               I. Intangible assets
                 Purchased commercial rights, similar rights
                 and assets                                                   1,733,709.15        1,731,285.59


           II. Tangible assets
                 1. Land, leasehold rights and buildings,
                    including buildings on leasehold land                   347,097,794.59      359,955,638.19
                 2. Technical equipment and machinery                        61,272,294.42       68,777,422.61
                 3. Other equipment; fixtures and fittings                   22,354,555.02       22,690,377.98
                 4. Payments on account and assets under construction          5,138,067.54        3,161,869.86
                                                                            435,862,711.57      454,585,308.64
          III. Financial assets
                 1. Shares in Group companies                                   542,401.16          542,401.16
                 2. Participatory investments in associated companies           346,212.45         1,476,860.07
                 3. Loans to companies in which
                    the company has a participating interest                   1,549,783.32                 0.00
                                                                              2,438,396.93        2,019,261.23
                                                                            440,034,817.65      458,335,855.46

       B. Current Assets
               I. Stocks
                 1. Raw materials and supplies                                 1,984,282.85        2,126,938.97
                 2. Work in progress                                             57,697.67           36,438.74
                                                                              2,041,980.52        2,163,377.71
           II. Debtors and other assets 2
                 1. Trade debtors                                            14,425,998.15       14,856,649.47
                 2. Amounts owed by affiliated companies                     13,421,917.32         9,071,614.71
                 3. Amounts owed by companies in which
                    the company has a participating interest                     32,152.84           42,852.11
                 4. Amounts owed
                    by the Free and Hanseatic City of Hamburg                      8,309.55            5,122.81
                 5. Other assets                                               3,015,437.69        3,499,520.33
                                                                             30,903,815.55       27,475,759.43
          III. Securities
                 Shares in Group companies                                              0.00         38,250.00


          IV. Cash in hand and credit at banks and financial institutions    32,061,808.30        5,591,625.44
                                                                             65,007,604.37       35,269,012.58

       C. Prepaid expenses                                                    1,176,175.11        2,087,388.92


       D. Active provisional tax                                                255,271.11                  0.00


                                                                            506,473,868.24      495,692,256.96
       1 See   Appendix (notes on financial statements) 5.
       2 See   Appendix (notes on financial statements) 6.


64
                                                       31 December, 2010   31 December, 2009
Equity and liabilities                                         €                   €



A. Equity 1
        I. Subscribed capital                           56,026,500.00        56,026,500.00
    II. Capital reserves                                  5,811,919.68        5,811,919.68
   III. Profit reserves
        Other profit reserves                             7,935,959.04        9,627,957.68
        Profit reserves from adjustment for BilMoG *        262,190.44                0.00
   IV. Group balance sheet earnings                         43,676.81          566,652.18
    V. Minority interests                                  365,000.00          365,000.00
                                                        70,445,245.97       72,398,029.54

B. Provisions 2
    1. Pension provisions                               74,915,378.00        71,165,294.00
    2. Tax provisions                                      256,440.50         1,471,247.31
    3. Other provisions                                 42,526,515.94        52,259,983.62
                                                       117,698,334.44      124,896,524.93

C. Liabilities 3
    1. Amounts owed to financial institutions          255,086,096.27       242,591,069.88
    2. Trade creditors                                    4,584,609.32        4,373,622.89
    3. Amounts owed to Group companies                  43,462,209.19        36,715,123.70
    4. Amounts owed to companies in which the
       company has a participating interest               1,558,276.26         535,668.95
    5. Amounts owed to the Free and
       Hanseatic City of Hamburg                          3,602,709.61        4,108,348.05
    6. Other creditors                                    4,237,581.11        4,026,316.02
                                                       312,531,481.76      292,350,149.49

D. Prepaid expenses                                      5,798,806.07        6,047,553.00




                                                       506,473,868.24      495,692,256.96
1 See   Appendix (notes on financial statements) 7.
2 See   Appendix (notes on financial statements) 8.
3 See   Appendix (notes on financial statements) 9.
* BilMoG = Accounting   Law Modernisation Act
                                                                                               65
     Group: income statement 2010




                                                                                                                                01.01 – 31.12. 2010                01.01 – 31.12. 2009
       Income Statement                                                                                                                     €                                   €



          1. Sales revenue 2                                                                                                    248,124,608.83                      225,572,816.68
          2. Reduction in stock due to work                                                                                             21,258.93                            – 54,051.26
          3. Other own resources capitalised                                                                                        2,205,630.05                        2,920,975.80
          4. Other operating income 3                                                                                             27,903,664.55                       11,577,988.89
          5. Cost of materials
                 a) Cost of raw materials and supplies                                                                             12,040,261.84                        9,998,107.22
                 b) Cost of bought-in services                                                                                     52,604,378.94                       46,967,723.83
                                                                                                                                  64,644,640.78                       56,965,831.05
          6. Personnel expenses
                 a) Wages and salaries                                                                                             61,592,255.61                       58,368,127.98
                 b) Social security, pensions and other benefits –                                                                14,312,135.87                        17,741,103.67
                    of which for pensions € 3,030,202.29
                    (previous year: € 7,350,781.20)
                                                                                                                                  75,904,391.48                       76,109,231.65
           7. Amortisation and depreciation on intangible and
              tangible fixed assets 4                                                                                             34,739,657.56                       32,370,642.22
          8. Other operating             expenses 3                                                                               42,732,960.18                       32,302,178.24
         9. Receipts from the sale of shares in Group companies                                                                        111,750.00                                   0.00
        10. Earnings from associated companies                                                                                    – 1,028,106.99                             198,929.23
         11. Income from profit and loss transfer agreements                                                                           305,844.09                            424,415.36
        12. Other interest received and similar income –                                                                               299,014.17                            561,223.61
            of which from Group companies € 102,100.70
            (previous year: € 13,105.32)
        13. Expenses arising from transfer of losses 5                                                                                  23,890.56                              9,062.08
        14. Interest paid and similar expenses 6 –                                                                                16,781,586.33                         9,292,202.64
            of which to Group companies € 7,787.98
            (previous year: € 126,202.21)
        15. Earnings from ordinary activities                                                                                    43,116,536.74                        34,153,150.43
        16. Exceptional income                                                                                                         112,689.25                                   0.00
         17. Exceptional expenses                                                                                                   1,184,984.82                                    0.00
        18. Exceptional earnings 7                                                                                                – 1,072,295.57                                    0.00
        19. Income tax 8                                                                                                               702,743.04                     – 2,582,500.16
        20. Other taxes 9                                                                                                              921,124.57                       2,880,925.66
        21. Profit transferred under the terms of profit and
            loss transfer agreements                                                                                             41,753,177.94                        35,032,763.88
        22. Group deficit for year                                                                                                – 1,332,804.38                      – 1,178,038.95
        23. Minority interest contribution 10                                                                                          882,169.63                            526,329.60
        24. Group profit carried forward                                                                                               566,652.18                            579,021.58
        25. Withdrawal from other profit reserves 1                                                                                 1,691,998.64                        1,691,999.15
        26. Group balance sheet earnings                                                                                               43,676.81                          566,652.18


       					

       1 See   Appendix (notes on financial statements) 4.     2 See   Appendix (notes on financial statements) 10.   3 See   Appendix (notes on financial statements) 11.
       4 See   Appendix (notes on financial statements) 12.    5 See   Appendix (notes on financial statements) 13.   6 See   Appendix (notes on financial statements) 14.
       7 See   Appendix (notes on financial statements) 15.    8 See   Appendix (notes on financial statements) 16.   9 See   Appendix (notes on financial statements) 17.
       10 See   Appendix (notes on financial statements) 18.


66
67
     Appendix (notes on the financial statements) 2010




     1	 General	information                                                  € 186,000 due to the valuation of pension provisions on the basis
     The financial statement for Flughafen Hamburg Gesellschaft mit          of actuarial going concern value and active counterclaims, val-
     beschränkter Haftung (FHG) and the consolidated (Group) finan-          ued at cash value.
     cial statement for the financial year 2010 have been produced in           Sales revenue, expenses and income, loans and other receiv-
     accordance with the provisions of the German Commercial Code            ables, liabilities and provisions existing between the companies
     for large corporations and are explained jointly below, unless other-   consolidated have been eliminated. Interim results in accordance
     wise noted. The regulations of the Limited Liability Companies          with § 304 German Commercial Code have not been eliminated.
     Act (GmbHG) have also been fulfilled for the FHG financial state-
     ment. The profit and loss statements have been prepared on the          4	 Principles	of	accounting	and	valuation
     basis of categorised expenses.                                          Companies incorporated in the consolidated financial statement
        In 2010, for the first time, the FHG’s financial statement and       implement unified and consistent principles of accounting and
     the Group financial statement were prepared on the basis of the         valuation.
     Accounting Law Modernisation Act (BilMoG ). In this context, the           Due to revocation of the Retainment Option Right (§ 308(3)
     decision was taken to make use of the provisions of Art. 67 Para.       German Commercial Code), transfers of tax-free reserves based
     8 Subpara. 2 of the Introductory Act to the German Commercial           on tangible assets as of 1 January, 2004 undertaken in previ-
     Code (EGHGB) and not adjust the figures from the previous year.         ous years in accordance with § 163(1) of the Transfer Regulations
                                                                             (Abgabenordnung) were entered in the Group financial state-
     2	 Consolidation	group                                                  ment to the amortisation value allowed by tax regulations and as-
     In addition to Flughafen Hamburg GmbH (FHG), the seven com-             signed to profit reserves.
     panies listed in Table 2a, in which FHG has a direct majority of           Due to the tax group relationship with FHK Flughafen Ham-
     the voting rights, are included in the consolidated financial state-    burg Konsortial- und Service GmbH & Co. oHG (FHK oHG), re-
     ment. Due to their relative insignificance for the Group’s financial    serves for provisional taxation have not been established. The
     position and earnings, the ten companies listed in the table be-        active provisional taxes appearing in the Group financial state-
     low have been omitted from the consolidated financial statement         ment relate to the amounts shown for individual subsidiary limit-
     in accordance with § 296 (2) and § 311 (2) of the German Commer-        ed liability partnerships and take corporation tax into account.
     cial Code; see Table 2b. The holdings of STARS KG in STARS Berlin          As a result of assignments to tangible assets in 2004, ongo-
     GmbH, listed at this point in the previous year, were sold in 2010.     ing amortisation in the year under review was € 1,692,000 higher,
     Shareholdings in associated companies are valued according to           as it was the previous year; withdrawal of the same amount from
     the equity method where the Group holds a share of between              other profit reserves served to balance this.
     20 % and 50 % and has a substantial say in the company’s affairs.          Purchased intangible assets have been counted as purchase
     FHG has shareholdings in the companies listed in Table 2c.              expenses, reduced in line with planned linear depreciation.
                                                                                Tangible assets have been assessed based on purchase or
     3	 Principles	of	consolidation                                          production cost, reduced in accordance with both planned linear
     Capital consolidation was performed according to the book val-          depreciation over their respective normal operational lifetimes
     ue method, which offsets purchase cost against the Group share          and unplanned depreciation.
     of the equity of the consolidated subsidiaries at the time of their        Assignments are made where the reason for unplanned de-
     purchase or initial consolidation. Any positive differences arising     preciation has ceased to exist. In the course of the tax-free trans-
     were offset against capital reserves in accordance with § 309 (1)       fer of reserves in accordance with § 163 (1) of the Transfer Regu-
     No. 3 of the German Commercial Code as valid on 28 May, 2009.           lations (Abgabenordnung) in previous years, entries in the FHG
        The associated companies included in the consolidated fi-            (non-Group) financial statement were depreciated according
     nancial statements have been valued according to the book val-          to § 254 of the German Commercial Code as valid on 28 May,
     ue method (§ 312 (1) No. 1 German Commercial Code as valid              2009. Economic goods of low value, acquired for no more than
     on 28 May, 2009) at the time of their purchase or initial consol-       € 150.00, are fully depreciated in the year of purchase and treat-
     idation. Any differences arising between the book value of the          ed as expenses; assets costing between € 150.00 and € 1,000.00
     shareholding and the share of equity capital were offset against        are summarised in a single annual entry and subjected to linear
     reserves. At the time of this calculation, German Standard No. 4        depreciation over a period of five years.
     for the Rendering of Accounts did not apply.                               Shares in associated companies are listed as purchase costs
        Debt consolidation performed in accordance with § 303 of             in the individual financial statements, reduced where necessary
     the German Commercial Code produced a negative difference of            in line with unplanned depreciation.




68
2a	 Companies	incorporated	in	the	consolidated	financial	statement

Name	and	registered	office	of	company                                  Subscribed	capital	or          Share         Share
                                                                          capital	invested	by            of             in
                                                                    limited	partners	in	€’	000     company         percent

Flughafen Hamburg Gesellschaft mit beschränkter Haftung,                              56,027
Hamburg (FHG)
GroundSTARS GmbH & Co. KG, Hamburg                                                      1,136           FHG            100
(GroundSTARS KG)
STARS Special Transport and Ramp Services GmbH & Co. KG,                                  500           FHG             51
Hamburg (STARS KG)
SAEMS Special Airport Equipment and Maintenance Services GmbH & Co. KG,                   300           FHG             60
Hamburg (SAEMS KG)
CATS Cleaning and Aircraft Technical Services GmbH & Co. KG,                              205           FHG            100
Hamburg (CATS KG)
SecuServe Aviation Security and Services Hamburg GmbH,                                    150           FHG            100
Hamburg (SecuServe Hamburg)
AIRSYS-Airport Business Information Systems GmbH,                                         100           FHG            100
Hamburg (AIRSYS)
RMH Real Estate Maintenance Hamburg GmbH,                                                  50           FHG            100
Hamburg (RMH)



2b	 Holdings	not	incorporated	in	the	consolidated	financial	statement

Name	and	registered	office	of	company                                  Subscribed	capital	or          Share         Share
                                                                          capital	invested	by            of             in
                                                                    limited	partners	in	€’	000     company         percent

SecuServe Aviation Security and Services Holding                                          250           FHG            100
International GmbH, Hamburg (SecuServe Holding)
Grundstücksgesellschaft Kaltenkirchen mbH & Co. KG, Hamburg (Kaki KG)                     100           FHG            100
Aerotronic-Aviation Electronic Service GmbH, Hamburg (Aerotronic)                          26       CATS KG            100
GAC German Airport Consulting GmbH, Hamburg (GAC)                                          26           FHG            100
C.A.T.S. Verwaltungs-GmbH, Hamburg (CATS Verwaltung)                                       25       CATS KG            100
CSP Commercial Services Partner GmbH, Hamburg (CSP)                                        25           FHG            100
Grundstücksgesellschaft Kaltenkirchen Verwaltungs-GmbH,                                    25           FHG            100
Hamburg (Kaki Verwaltung)
GroundSTARS Verwaltungs GmbH, Hamburg (GroundSTARS Verwaltung)                             25           FHG            100
S.A.E.M.S. Verwaltungs-GmbH, Hamburg (SAEMS Verwaltung)                                    25     SAEMS KG             100
S.T.A.R.S. Verwaltungs-GmbH, Hamburg (STARS Verwaltung)                                    25      STARS KG            100




2c	 FHG	shareholdings

Name	and	registered	office	of	company                                     Book	value	of	         Company’s       FHG	share	
	                                                                       shareholding	at	       equity	capital	          in
                                                                    31.12.2010	in	€‘	000 31.12.2009	in	€‘	000      percent

AHS Aviation Handling Services GmbH, Hamburg (AHS Holding)                        2,245                3,866         32.25
AHS Hamburg Aviation Handling Services GmbH, Hamburg (AHS Hamburg)                  346                  916         49.00




                                                                                                                              69
     Appendix (notes on the financial statements) 2010




        Holdings in associated companies shown in the Group finan-           tions for interest provisions, the actuarial interest rate is set for the
     cial statement include the proportional adjustments to the sub-         accounting reference date. A rate of 5.15 % p.a. was used for valu-
     scribed capital of the associated companies.                            ation. Allowance is made for future salary adjustments at 2 % p.a.
        The valuation of raw materials and supplies is based on the              Liabilities are balanced at the settlement amount (previous
     lower value of cost price and minimum current market price. Un-         year: repayment amount).
     finished products listed in the Group financial statement are val-          Forward interest rate swaps are used to manage interest rate
     ued at purchase or production cost.                                     exposure for some loans from financial institutions; these are val-
        Debtors are balanced at nominal value; other assets are bal-         ued as a unit with their corresponding hedging transactions.
     anced at nominal or cash value. Recognisable risks are taken in-
     to account by means of depreciation and / or value reduction. For       5	 Fixed	assets
     trade debtors, the general credit risk is reflected in a lump-sum       The composition and development of fixed assets is shown in
     provision.                                                              the schedule of fixed-asset movements (pages 76 – 79).
        Liquid assets have been valued at their nominal value.                   The focal points of investment in the year under review were
        Payments either made or received in advance are listed as            the expansion of the security checkpoints, glare protection
     prepaid expenses or deferred income, respectively, under As-            measures in Terminal 2, the finalisation of the Airport Plaza and
     sets and Liabilities, in the proportion that they are for services or   the continuing renewal of the GroundSTARS fleet.
     goods not yet received or provided.                                         Disposals in FHG’s financial assets relate to four subsidiary
        For the difference between the valuations according to com-          limited partnerships. The issue at hand is a reduction in the val-
     mercial law and according to taxation regulations of assets, liabil-    uation of shareholdings due to the application of BilMoG *. As-
     ities and deferred items which can be expected to resolve in fu-        signments at FHG to the value of € 2,135,000 (previous year:
     ture financial years, the option provided for in § 306 of the German    € 3,779,000) relate to property and are listed in the profit and loss
     Commercial Code has been applied, in conjunction with § 274 (1)         statement under other operating revenues. The total amount for
     of the German Commercial Code, in that active latent tax has been       the Group is € 2,141,000 (previous year: € 3,779,000). Details of
     used for what is, on the whole, a tax saving.                           shares held in other companies can be found on page 75
        Provisions have been established at the level considered nec-
     essary in sound commercial judgment. A cost increase of 1.5 %           6	 Debtors	and	other	assets
     p.a. has been taken into account for the calculation of the set-        Debtors from affiliated companies are listed in Table 6. Debtors
     tlement amount for long-term provisions. Furthermore, the dis-          from affiliated companies as listed in the statements for FHG in-
     counting of long-term provisions is based on the average market         clude € 12,510,000 (previous year: € 8,205,000) debtors from share-
     interest rate for matching maturities according to the information      holders; for the Group, this amount is € 13,104,000 (previous year:
     published by the German Federal Bank.                                   € 8,595,000). Debtors from companies in which a participatory in-
        Pension provisions are valued according to the projected unit        terest is held, along with debtors from the Free and Hanseatic City
     credit method (as defined by the International Accounting Stand-        of Hamburg, relate in the year under review and in the previous year
     ard no. 19, paragraph 64). The biometric basis of calculation is        both to products delivered and to services provided. Debtors and
     the table of recommendations (2005 G) produced by Dr Klaus              other assets for both FHG and the Group include € 2,009,000 (previ-
     Heubeck, with an interest rate of 5.15 % p.a. Furthermore, this         ous year: € 2,673,000) with a residual term of more than one year.
     calculation is based on a salary dynamic of 2 % p.a. and a pen-
     sion dynamic of 1 % p.a. Pension provisions are calculated with         7	 Equity	capital
     reference to the option specified in Art. 67 Para. 1 of EGHGB.          The Group’s subscribed capital of € 56,026,500 represents the
     The allocation of the difference will take place in 15 equal annual     nominal capital of the parent company, FHG.
     rates up until the year 2024.
        The provisions for anniversary bonuses have not been                 8	 Provisions
     changed, as provided for by the option retained according to Art.       Pension provisions are calculated with reference to the option
     67 Para. 1 Subpara 2 of EGHGB, as the value will appreciate by          specified in Art. 67 Para. 1 of EGHGB. The allocation of the dif-
     the year 2024.                                                          ference will take place in 15 equal annual rates. The outstanding
        Provisions for partial retirement are valued based on the ap-        sum not listed in the FHG balance sheet was € 9,197,000 (Group:
     propriate implementation of the statement IDW RS HFA 3 from             € 10,926,000) at 31 December, 2010.
     18 November, 1998, in conjunction with BilMoG * as published in             The provisions for anniversary bonuses have not been
     the BGBI I No. 27 on 28.05.2009, p. 1102. According to the regula-      changed, as provided for by the option retained according to Art.




70                                                                           * BilMoG = Accounting   Law Modernisation Act
67 Para. 1 Subpara 2 of EGHGB. The value will appreciate by the        to products delivered and to services provided.
year 2024. Surplus provision at 31 December, 2010 was € 23,000               Other liabilities for FHG include € 441,000 (previous year:
for FHG and € 52,000 for the Group.                                    € 381,000) for taxes; for the Group, tax liabilities represent
      FHG has tax provisions of € 82,000 for electricity and ener-     € 1,275,000 (previous year: € 976,000). Liabilities relating to social
gy taxes; the tax provisions of € 256,000 for the Group on the ac-     security amount to € 251,000 (previous year: € 334,000) for FHG
counting date include, in addition to this sum, € 174,000 from sub-    and € 254,000 (previous year: € 334,000) for the Group.
sidiary limited partnerships for trade tax.
      Significant individual items reported under FHG’s other pro-     10	 Sales	revenue	(See table 10, Sales Revenue Breakdown)
visions at the accounting date include: € 15,295,000 (FHG and
Group) in provisions for noise protection measures; € 8,574,000        11	 Expenditure	and	income	falling	outside	the	year	under		
(Group: € 9,786,000) in provisions for expected supplier billing;      	     review
€ 3,844,000 (Group: € 7,514,000) in provisions for partial retire-     The profit and loss statements contain income falling outside
ment; and € 2,555,000 (FHG & Group) in provisions for former em-       the year under review amounting to € 24,420,000 (FHG) and
ployees who have transferred to subsidiary and/or third party com-     € 25,011,000 (Group), stemming chiefly from the liquidation of
panies in previous years.                                              provisions. Expenditure falling outside the year under review,
                                                                       amounting to € 790,000 (FHG) and € 868,000 (Group), stems
9	 Liabilities	(see table 9, Liabilities)                              chiefly from losses arising from the disposal and sale of assets
FHG’s liabilities to associated companies include € 7,725,000 (pre-    and the value adjustment of debtors.
vious year: € 4,567,000) resulting from deliveries and services,
€ 54,082,000 (previous year: € 47,044,000) of miscellaneous liabil-    12	 Depreciation
ities and € 2,545,000 (previous year: € 2,530,000) for loans. They     In previous years, FHG has carried out special tax depreciation of
are balanced by debtors arising from deliveries and services of        assets and investments. A declaration of the amount of tax defer-
€ 452,000 (previous year: € 317,000) and miscellaneous debtors of      ral is not applicable as a result of a profit transfer agreement en-
€ 1,903,000 (previous year: € 475,000).                                tered into with FHK.
      For the Group, liabilities to associated companies include             Depreciation for FHG and the Group includes unplanned de-
€ 223,000 (previous year: € 87,000) resulting from deliveries and      preciation of property amounting to € 1,930,000 (previous year:
services, € 43,248,000 (previous year: € 36,654,000) of miscella-      € 79,000).
neous liabilities and € 45,000 (previous year: € 30,000) for loans.
They are balanced by debtors arising from deliveries and ser-          13	 Earnings	from	associated	companies
vices of € 54,000 (previous year: € 56,000). FHG’s liabilities in-     The earnings from associated companies include income of
clude € 41,892,000 (previous year: € 35,033,000) of liabilities to     € 211,000 (previous year: € 199,000) and losses of € 1,239,000
shareholders; for the Group, liabilities to shareholders consti-       (previous year: € 0).
tute € 41,892,000 (previous year: € 35,043,000). Of this amount,
€ 41,753,000 (previous year: € 35,033,000) relate to profit transfer   14	Interest	paid	and	similar	expenses
to the parent company, FHK.                                            FHG’s interest expenditure includes, for the first time, expenses
      Liabilities to companies in which a participatory interest is    from the accrual of interest on long-term provisions; these amount
held, along with liabilities to the Free and Hanseatic City of Ham-    to € 3,689,000 (previous year: € 0) for FHG and € 4,770,000 (previ-
burg, relate in the year under review, as in the previous year, both   ous year: € 0) for the Group.


  6	 Debtors	from	associated	companies

                                                                             FHG                            Group
  	                                                                        2010	in	€‘	000 2009	in	€‘	000 	2010	in	€‘	000 2009	in	€‘	000

  Amounts owed by associated companies                                           14,436          10,429            13,422               9,072
        of which: trade debtors                                                       21                4              243                 281
        of which: trade liabilities                                                     0           – 142                –	3            – 146
        of which: other receivables and other assets                             14,415           10,567            13,182              8,937




                                                                                                                                                 71
     Appendix (notes on the financial statements) 2010




      9	 Liabilities

                                         FHG                                                   Group
      	                                    Total          <       1–5           >                Total           <        1–5             >
                                                     1 year      years    5 years                           1 year       years      5 years
                                          €‘ 000     €‘ 000     €‘ 000     €‘ 000               €‘ 000      €‘ 000      €‘ 000       €‘ 000
      1. Amounts owed to financial institutions
                                        255,086      26,236    100,645    128,205          255,086        26,236      100,645      128,205
          (previous year)             (242,591)    (18,580)    (92,073) (131,938)         (242,591)      (18,580)      (92,073 (131,938)


      2. Trade creditors
                                          2,993       2,993           –         –               4,585        4,585             –          –
          (previous year)                (1,995)     (1,995)         –          –              (4,373)    (4,373)              –          –


      3. Amounts owed to Group companies
                                         61,997      61,997          –          –              43,462     43,462               –          –
          (previous year)               (53,349)   (53,349)          –          –          (36,715)      (36,637)              –       (78)


      4. Amounts owed to companies in which the company has a participating interest
                                            683         683          –          –               1,558        1,558             –          –
          (previous year)                   (74)        (74)         –          –                (536)       (536)             –          –


      5. Amounts owed to the Free and Hanseatic City of Hamburg
                                          3,603       3,535          –        68                3,603        3,535             –         68
          (previous year)                (4,109)    (4,041)          –       (68)              (4,109)    (4,041)              –       (68)


      6. Other creditors
                                          3,285       3,118        167          –               4,238        4,071        167             –
          (previous year)                (3,309)    (3,059)       (250)         –              (4,026)    (3,776)        (250)            –


      Total
                                        327,647      98,562    100,812    128,273          312,532        83,447      100,812      128,273
          (previous year)             (305,427)    (81,098)    (92,323) (132,006)         (292,350)      (67,943)     (92,323) (132,084)



      10	 Sales	Revenue	Breakdown

                                                                                    FHG                               Group
      	                                                                                2010	         2009	            	2010	          2009
                                                                                      €‘	000        €‘	000            €‘	000         €‘	000
      Revenue from traffic services
      Aviation revenue                                                               124,837      118,417            124,837       118,417
      Aircraft ground handling                                                        50,649       35,176             51,212        36,455
                                                                                     175,486      153,593            176,049       154,872
      Other revenue
      Fixed and turnover-based rent, rent-related services                            64,465       61,301             60,364        57,362
      Other revenue                                                                    8,691        9,215             11,712        13,339
                                                                                      73,156       70,516             72,076        70,701
      Total sales revenue                                                           248,642       224,109        248,125           225,573




72
15	 Extraordinary	income	/	extraordinary	expenditure                     20	 Contingencies
As part of the adoption of the Accounting Law Modernisation Act          Potential liabilities arising from guarantee obligations to associ-
(BilMoG), items of extraordinary expenditure and income are list-        ated companies at the accounting date constitute € 208,000 for
ed in accordance with the provisions of Art. 67 Para. 7 of the In-       both FHG and the Group. At the accounting date there was no
troductory Act to the German Commercial Code (EGHGB); these              actual risk exposure from claims.
items arise from adjustments to pension provisions, partial re-              FHG and individual subsidiaries participate in a cash pool.
tirement provisions and other long-term provisions. The extraor-         FHG is jointly and severally liable for all liabilities of the subsid-
dinary result does not have any effect on the income tax burden          iaries arising from the cash pool. At the accounting date there
shown in the balance sheet for either FHG or the Group.                  was no actual risk exposure from claims. At the accounting date,
                                                                         there were no other contingencies as defined by § 251 of the Ger-
16	 Income	tax                                                           man Commercial Code (HGB).
FHG income tax in 2010 for periods falling entirely outside the year
under review amount to € 20,000 and relate exclusively to the ac-        21	 Other	financial	liabilities
crual of interest on a corporation tax credit to be repaid over sev-     The principle financial obligations not shown in the balance sheet
eral years. In the previous year, this entry also included refunds of    or the consolidated balance sheet amount to € 129,170,000 for FHG
income and corporation tax for prior years and income from the           and € 130,468,000 for the Group. For both FHG and the Group,
dissolution of tax provisions.                                           these relate to € 100,348,000 for two long-term hereditary build-
    For the Group, this entry in the accounts for the 2010 financial     ing right contracts, one costing € 8,023,000 per annum with a term
year also includes income tax expenditure for the current financial      running until 31 December, 2020 and the other costing € 402,000
year (€ 718,000), income tax refunds for prior years (€ 42,000) and      per annum and running until 31 December, 2060, along with var-
expenditure for latent taxation (€ 46,000).                              ious property rental contracts totalling € 20,312,000 with annual
                                                                         payments amounting to € 3,205,000. A further € 8,510,000 (Group:
17	 Other	taxes                                                          € 9,808,000) relate to future expenditure for product and service
In the 2010 financial year, other taxes for both FHG and the Group       contracts (open purchase orders), of which € 8,510,000 (Group:
include income from the dissolution of tax provisions amounting          € 8,509,000) fall due within the next financial year. Of the latter fi-
to € 922,000.                                                            nancial obligations for the Group, € 1,059,000 is accounted for by
                                                                         non-consolidated affiliated companies.
18	 Minority	interest	contributions
                                                                         22	 Auditors’	fee
  Minority	interest	holdings                        €’ 000
                                                                         The auditors’ fee of € 84,000 covers services for the auditing of
  SAEMS KG                                             164
                                                                         the accounts for both FHG and the Group.
  STARS KG                                             718
                                                                         23	 Derivative	financial	instruments
19	 Off-balance-sheet	transactions                                       Derivative financial instruments take the form of forward inter-
Both FHG and the Group have several hire and leasing con-                est rate swaps totalling € 219,285,000 with corresponding under-
tracts for vehicles and office equipment. The residual term for          lying transactions. The current value of interest swaps, calculat-
the vehicle contracts is between 3 and 48 months; the con-               ed according to the cash value method on the basis of the interest
tracts for office equipment have a residual term of between 1            structure curve on the accounting date, amounts to € – 12,381,000.
and 35 months with extension options of 12 months each. These            Two other interest swaps exist, commencing on 30 June, 2011
ongoing contracts represent a burden to FHG for the residu-              (€ 7,500,000, current value adjustment € – 86,000) and 30 Decem-
al term of € 1,141,000 (Group: € 592,000), of which € 1,026,000          ber, 2012 (€ 10,420,000, current value adjustment € 200,000). These
(Group: € 426,000) shall expire within the next 12 months. Some          interest swaps were taken out for the prolongation of existing loans,
€ 756,000 of these contracts are with companies associated with          for which the fixed interest rate expires on these dates. As such, no
FHG and will fall due in full in the next financial year. Further lia-   provisions were established for the first swap.
bilities may arise from the vehicle contracts due to eventual sub-
sequent billing for damages or for exceeding the inclusive kilo-         24	 Group	financial	statement
metres. The signing of leasing and hire contracts resulted in a          In addition to their inclusion in the partial consolidated finan-
positive effect in terms of minimising impact on the company’s li-       cial statement of Flughafen Hamburg GmbH (registered with the
quidity by the avoidance of purchase expenditure.                        Hamburg County Court HRB No. 2130), our financial statement is




                                                                                                                                                   73
     Appendix (notes on the financial statements) 2010




     also included in the consolidated financial statement of the com-                    obligations to these persons. A total of €6,000 was paid to mem-
     pany HGV Hamburger Gesellschaft für Vermögens- und Beteili-                          bers of the Supervisory Board as remuneration for attending
     gungsverwaltung mbH, Hamburg, (registered with the Hamburg                           meetings.
     County Court HRB No. 16 106) for the financial year ending 31
     December, 2010. Publication takes place in the electronic federal                    26	 Employees
     gazette (“Bundesanzeiger”). The sole shareholder of HGV is the                          Employees                                     FHG             Group
     Free and Hanseatic City of Hamburg.                                                     Total receiving salary                         643             1,619
                                                                                             of which part-time                              143                298
     25	 Total	emoluments	of	the	Supervisory	Board	and	the		
                                                           	
     	    Executive	Board
     Remuneration paid to members of the Executive Board in the                           27	 Code	of	Corporate	Governance
     year under review totalled € 549,000. Payments made to former                        In the financial year 2010, FHG abided by all regulations of the
     company executives and / or their surviving dependents totalled                      Hamburg Code of Corporate Governance to the extent that this
     € 133,000. A total of € 1,290,000 has been set aside for pension                     lies within the scope of authority of the Executive Board of FHG.


     28	 Information	on	official	bodies	of	the	company
     Honorary Chairman of the Supervisory Board
     HELMUT SCHMIDT, Hamburg
     Former Chancellor of the Federal Republic of Germany


     Supervisory Board
     Dr KLAUS-JÜRGEN JUHNKE, Hamburg                                                      Dr BERND EGERT, Winsen (Luhe)
     Former Head of Logistics, Preussag AG, Berlin/Hanover,                               Executive Director of the Department of Economic Affairs and Labour
     Former Executive Chairman of VTG Vereinigte Tanklager und                            of the Free and Hanseatic City of Hamburg
     Transportmittel GmbH, Hamburg
     Chairman of the Supervisory Board                                                    MARTIN HELLWIG, Bargteheide
                                                                                          Chairman of the Works Council of FHG
     Prof. Dr MARTIN ROHR, Düsseldorf                                                     Employee of FHG (under secondment)
     Member of the Board of Directors, HOCHTIEF AG,
     Deputy Chairman of the Supervisory Board                                             Dr RAINER KLEMMT-NISSEN, Hamburg
                                                                                          Managing Director of HGV
     WINFRIED ADAMS, Bad Oldesloe                                                         until 15 April, 2010
     Former employee of GroundSTARS GmbH & Co. KG
                                                                                          Dr SIBYLLE ROGGENCAMP, Hamburg
                                                                                          Executive Director in the Department of Finance, Free and Hanseatic City of Hamburg
     UWE ARNDT, Hamburg
                                                                                          from 15 April, 2010
     Employee of FHG

                                                                                          Prof. Dr HANS-JÖRG SCHMIDT-TRENZ, Hamburg
     Dr ROLF BIERHOFF, Essen                                                              Chief Executive Officer, Hamburg Chamber of Commerce
     Retired Executive Board Member

                                                                                          REINER SCHRÄNKLER, Düsseldorf
     HARALD BOBERG, Hamburg                                                               Chief Executive Officer, HOCHTIEF Concessions AG
     Representative of Bankhaus Lampe KG

                                                                                          JAN SIEVERS, Hamburg
     CLAUDIA BOLDT, Hamburg                                                               Employee of FHG
     Employee of FHG

                                                                                          JÖRN SÖDER, Hamburg
     JOST DE JAGER, Kiel                                                                  Lieutenant General (retired)
     Minister for Science, the Economy and Transport in the State of Schleswig-Holstein



     Executive Board
     MICHAEL EGGENSCHWILER, Hamburg                                                       Dipl.-Ing. CLAUS-DIETER WEHR, Hamburg
     lic. oec. HSG                                                                        Managing Director
     Chief Executive Officer



     Hamburg, 28 January, 2011                                                            Flughafen Hamburg Gesellschaft mit beschränkter Haftung



74
Shares	held	in	other	companies	by	Flughafen	Hamburg	GmbH	as	at	31 December, 2010

Name	and	registered	office	of	company                                                                   Equity                Share                  Result   Controlling
	                                                                                                       Capital                 of                    2010    and
                                                                                                                             company                          profit
                                                                                                                                                              transfer	
                                                                                                      in	€’	000         held	by	              i
                                                                                                                                              	n	%   €’	000   agreement


Aerotronic-Aviation Electronic Service GmbH, Hamburg 2                                                           0      CATS KG             100         –1    –
AHS Aviation Handling Services GmbH, Hamburg 3, 4                                                         3.866         FHG                 32,25      334    –
AHS Hamburg Aviation Handling Services GmbH, Hamburg 3 , 4                                                   916        FHG                  49        209    –
AIRSYS-Airport Business Information Systems GmbH,                                Hamburg 1                   500        FHG                 100          0    Yes
C.A.T.S. Verwaltungs-GmbH, Hamburg 2                                                                           41       CATS KG             100          2    –
CATS Cleaning and Aircraft Technical Services GmbH & Co. KG,                                                 407        FHG                 100        202    –
Hamburg 1
CSP Commercial Services Partner GmbH, Hamburg 2                                                                40       FHG                 100          0    Yes
GAC German Airport Consulting GmbH, Hamburg 2                                                                160        FHG                 100          6    –
GroundSTARS GmbH & Co. KG, Hamburg 1                                                                      1.136         FHG                 100      1.025    –
GroundSTARS Verwaltungs GmbH, Hamburg 2                                                                        48       FHG                 100          2    –
Grundstücksgesellschaft Kaltenkirchen mbH & Co. KG , Hamburg2                                                  87       FHG                 100         –5    –
Grundstücksgesellschaft Kaltenkirchen Verwaltungs-GmbH, Hamburg 2                                              28       FHG                 100          0    –
RMH Real Estate Maintenance Hamburg GmbH, Hamburg 1                                                          100        FHG                 100          0    Yes
SAEMS Special Airport Equipment and Maintenance Services                                                     300        FHG                  60        415    –
GmbH & Co. KG, Hamburg 1
S.A.E.M.S. Verwaltungs-GmbH, Hamburg 2                                                                         39       SAEMS KG 100                     1    –
SecuServe Aviation Security and Services Hamburg GmbH, Hamburg 1                                             150        FHG                 100          0    Yes
SecuServe Aviation Security and Services Holding International GmbH,                                         250        FHG                 100          0    Yes
Hamburg 2
STARS Special Transport and Ramp Services GmbH & Co. KG,                                                     500        FHG                 51       1.404    –
Hamburg 1
S.T.A.R.S. Verwaltungs-GmbH, Hamburg 2                                                                         47       STARS KG 100                     2    –

1 Consolidated. 2 Not   consolidated. 3 Associated company. 4 Equity capital as at 31 December, 2009 and result from financial year 2009.




                                                                                                                                                                            75
     Appendix (notes on the financial statements) 2010




          Flughafen Hamburg GmbH: schedule of fixed-asset movements


                                                          Cost of acquisition or production
                                                          Anschaffungs- oder Herstellungskosten
                                                 Value at 01.01.2010             Additions           Disposals        Transfers
                                                                   €                     €                   €                €
               I. Intangible
      	
                  assets
                  1. Purchased
                     commercial rights,
                     similar rights and assets         3,905,292.27          297,528.11              68,808.10       34,832.30
                  Total intangible
                  assets                               3,905,292.27         297,528.11              68,808.10        34,832.30


              II. Tangible assets
                  1. Land, leasehold
                     rights and buildings,
                     including buildings on
                     leasehold land                  689,452,681.16        3,921,935.61            317,153.28       296,677.27
                  2. Technical equipment
                     and machinery                   220,298,680.14        1,652,242.29           1,497,798.88      203,024.67
                  3. Other equipment;
                     fixtures and fittings            38,074,559.54        1,778,535.15           1,165,135.84    1,058,297.53
                  4. Payments on account and
                     assets under construction         3,109,664.86        3,600,234.45                   0.00   – 1,592,831.77

                  Total tangible assets             950,935,585.70       10,952,947.50            2,980,088.00     – 34,832.30

              III. Financial assets
                  1. Shares in Group
                     companies                         4,397,666.88                0.00            246,912.69             0.00
                  2. Holdings                          2,591,316.20                0.00                   0.00            0.00
                  3. Loans to companies
                     in which the company has
                     a participating interest                  0.00        1,549,783.32                   0.00            0.00

                  Total financial assets               6,988,983.08        1,549,783.32            246,912.69             0.00


              Total assets                          961,829,861.05       12,800,258.93            3,295,808.79            0.00




          	




76
                         Depreciation   Nett book value   Nett book value     Assignments        Depreciation
Value at 31.12.2010      (cumulative)        31.12.2010        31.12.2009   during financial   during financial
                  €                 €                 €                 €          year in €          year in €




      4,168,844.58      3,050,052.58      1,118,792.00      1,241,164.00               0.00        452,983.41


     4,168,844.58       3,050,052.58      1,118,792.00      1,241,164.00               0.00       452,983.41




   693,354,140.76     354,261,371.21    339,092,769.55    350,275,248.51      2,135,450.41      17,382,844.91


   220,656,148.22     160,501,778.01     60,154,370.21     67,643,941.00               0.00      9,080,260.37


    39,746,256.38      25,319,286.38     14,426,970.00     15,106,488.00               0.00      3,480,156.52

      5,117,067.54              0.00      5,117,067.54      3,109,664.86               0.00               0.00

  958,873,612.90      540,082,435.60    418,791,177.30    436,135,342.37     2,135,450.41      29,943,261.80




      4,150,754.19      1,411,426.53      2,739,327.66      2,986,240.35               0.00               0.00
      2,591,316.20              0.00      2,591,316.20      2,591,316.20               0.00               0.00



      1,549,783.32              0.00      1,549,783.32              0.00               0.00               0.00
     8,291,853.71       1,411,426.53      6,880,427.18      5,577,556.55               0.00               0.00


  971,334,311.19      544,543,914.71    426,790,396.48    442,954,062.92     2,135,450.41      30,396,245.21




                                                                                                                  77
     Appendix (notes on the financial statements) 2010




          Group: schedule of fixed-asset movements


                                                          Cost of acquisition or production
                                                 Value at 01.01.2010             Additions       Disposals        Transfers
                                                                   €                     €               €                €
             I. Intangible
      	
                assets
                  Purchased commercial rights,
                  similar rights and assets            5,672,247.83           603,868.01         68,808.10       34,832.30
                  Total intangible
                  assets                               5,672,247.83           603,868.01         68,808.10       34,832.30


            II. Tangible assets
                  1. Land, leasehold
                     rights and buildings,
                     including buildings on
                     leasehold land                 709,648,757.25          3,945,496.64       321,773.28       296,677.27
                  2. Technical equipment
                     and machinery                  222,393,691.68          1,990,920.99      1,501,889.22      203,024.67
                  3. Other equipment;
                     fixtures and fittings            57,287,011.79         4,310,200.39      1,405,021.94    1,058,297.53
                  4. Payments on account and
                     assets under construction         3,161,869.86         3,569,029.45              0.00   – 1,592,831.77

                  Total tangible assets             992,491,330.58         13,815,647.47      3,228,684.44     – 34,832.30

           III. Financial assets
                  1. Shares in Group
                     companies                         1,264,813.13                  0.00             0.00            0.00
                  2. Loans to associated
                     companies                            25,000.00                  0.00             0.00            0.00
                  3. Participatory investments
                     in associated companies           1,476,860.07           108,707.78      1,239,355.40            0.00
                  4. Loans to companies
                     in which the company has
                     a participating interest                  0.00         1,549,783.32              0.00            0.00

                  Total financial assets              2,766,673.20          1,658,491.10      1,239,355.40            0.00


           Total assets                           1,000,930,251.61         16,078,006.58      4,536,847.94            0.00


          					




78
                         Depreciation   Nett book value   Nett book value     Assignments        Depreciation
Value at 31.12.2010      (cumulative)        31.12.2010        31.12.2009   during financial   during financial
                  €                 €                 €                 €          year in €          year in €




      6,242,140.04      4,508,430.89       1,733,709.15      1,731,285.59              0.00        634,527.75

     6,242,140.04       4,508,430.89      1,733,709.15      1,731,285.59               0.00        634,527.75




    713,569,157.88    366,471,363.29     347,097,794.59   359,955,638.19      2,135,450.41      19,081,770.58


   223,085,748.12      161,813,453.70    61,272,294.42      68,777,422.61          5,986.87      9,434,496.47


     61,250,487.77     38,895,932.75     22,354,555.02      22,690,377.98              0.00      5,588,862.76


      5,138,067.54               0.00      5,138,067.54      3,161,869.86              0.00               0.00

1,003,043,461.31      567,180,749.74    435,862,711.57    454,585,308.64      2,141,437.28      34,105,129.81




      1,264,813.13         722,411.97       542,401.16        542,401.16               0.00               0.00


         25,000.00         25,000.00               0.00              0.00              0.00               0.00


        346,212.45               0.00       346,212.45       1,476,860.07              0.00               0.00



      1,549,783.32               0.00     1,549,783.32               0.00              0.00               0.00

     3,185,808.90         747,411.97     2,438,396.93       2,019,261.23               0.00               0.00


 1,012,471,410.25     572,436,592.60    440,034,817.65    458,335,855.46      2,141,437.28     34,739,657.56




                                                                                                                  79
     Group Capital Flow 2010




       Group Capital Flow                                                     2010          2009
       for the financial year 1 January to 31 December, 2010                  €‘ 000       €‘ 000



       1. Cash flow arising from business operations
         Group result from exceptional items and profit/loss transfer         41,493      33,855
         Depreciation reduced for assignments on assets                       32,598      28,592
         Decrease in reserves                                                 – 7,414     – 4,724
         Other expenses / income not affecting balance sheet                   1,029        – 417
         Profit / loss from retirement of assets                                 382        – 593
         Increase / decrease in stocks, debtors for products and services,
            and other assets                                                   1,088        – 440
         Increase in trade creditors and other liabilities                     1,317       4,345
         Cash flow arising from business operations                           70,493      60,618


       2. Cash flow arising from investment activities
         Receipts arising from disposal of assets                                163       1,904
         Payments for investments in assets                                  – 17,257    – 38,434
         Receipts from the repayment of loans to shareholders                        0       125
         Cash flow arising from investment activities                        – 17,094    – 36,405


       3. Cash flow arising from financial activities
         Payments to shareholders (transfer of previous year’s result)       – 35,033    – 39,331
         Receipts from taking out bank loans                                  30,000      50,000
         Payments against bank loans                                         – 18,018     – 4,268
         Changes to Group loans                                                   15         – 10
         Cash flow arising from financial activities                         – 23,036      6,391


       4. Financial reserves at end of period
         Changes in financial reserves, affecting balance sheet
           (subtotal of 1 – 3)                                                30,363      30,604
         Financial reserves at beginning of period                            12,257     – 18,347
         Financial reserves at end of period                                  42,620      12,257


       5. Components in financial reserves
         Liquid assets                                                        32,062       5,592
         Receivables from overnight money                                     11,900       8,200
         Liabilities from cash pooling                                        – 1,342     – 1,535
         Components in financial reserves                                     42,620      12,257


       6. Interest and tax payments
         Interest paid                                                        11,541       9,735
         Interest received                                                       306         654
         Income tax paid                                                          17         255




80
                                                                            Group Asset Statement




Group Asset Statement
to 31 December, 2010

                                     Parent	company                                                               Minority     Group
                                                                                                              shareholders     capital
                        Subscribed      Capital      Other           Profit       Group     Capital               Minority
                           capital    reserves       profit       reserves       balance according                  capital
                                                  reserves            from         sheet to Group                 interests
                                                               adjustment       earnings balance                 and misc.
                                                              for BilMog *                   sheet                   Group
                                                                                                                     result
                            €‘ 000      €‘ 000      €‘ 000           €‘ 000           €‘ 000        €‘ 000            €‘ 000     €‘ 000

Balance at 01.01.2009      56,027       5,812      11,320                   0            579       73,738              365     74,103
Withdrawal from
 profit reserves                0            0     – 1,692                  0          1,692              0              0          0
Group result for year           0            0           0                  0     – 1,178          – 1,178               0     – 1,178
Minority interest
  contribution                  0            0           0                  0          – 527         – 527               0      – 527

Balance at 31.12.2009      56,027       5,812       9,628                  0             566      72,033              365      72,398

Balance at 01.01.2010      56,027       5,812       9,628                   0            566       72,033              365     72,398
Withdrawal from
 profit reserves                0            0     – 1,692                  0          1,692              0              0          0
Payment into
  profit reserves               0            0           0              262             0              262               0         262
Group result for year           0            0           0                  0     – 2,215          – 2,215             882     – 1,333
Credit from
  minority interest
  holders’ liability
  accounts                      0            0           0                  0               0             0          – 882      – 882
Balance at 31.12.2010      56,027       5,812       7,936               262               43      70,080              365      70,445




                                                              * BilMoG = Accounting   Law Modernisation Act                               81
     Auditor’s Report




     We have audited the end of year financial statement of Flughaf-       nancial statement and consolidated financial statement and in
     en Hamburg Gesellschaft mit beschränkter Haftung, Hamburg,            the Board`s report are checked, mainly on the basis of random
     (consisting of balance sheet, profit and loss statement and ap-       samples. The audit covers the evaluation of the principles of ac-
     pendices) with reference to the company’s accounting and book-        counting and consolidation implemented, the main opinions and
     keeping, along with the consolidated (Group) financial statement      assessments of the company`s legal representatives and the
     prepared by the company (consisting of balance sheet, profit and      overall presentation of the financial statement and consolidated
     loss statement, summarised appendices, capital flow and asset         financial statement and the Board`s report. It is our opinion that
     statement) and the company’s report on the company and Group          our audit presents an adequately reliable basis for evaluation.
     economic situation for the financial year from 1 January to 31           We have no objections to make on the basis of our audit.
     December, 2010. It is the responsibility of the company’s man-           We are of the opinion, based on our audit, that the end of
     agement to produce these documents in accordance with the             year financial statement and Group financial statement fulfil the
     provisions of German commercial law. Our responsibility as audi-      legal requirements and provide a realistic and accurate represen-
     tors is to express an opinion on the annual financial statements,     tation of the actual situation relating to the assets and complete
     including the accounting records, the consolidated financial          financial situation of the company and the Group, with due ref-
     statement and the report on the economic situation of the com-        erence to the principles of sound accounting. The report on the
     pany and the Group based on our audit.                                situation of the company and the Group agrees with the end of
        We have carried out our audit of the financial statement and       year financial statement and the Group financial statement, ac-
     consolidated financial statement according to the provisions of       curately represents the company’s current situation and presents
     § 317 of the German Commercial Code, taking into account the          the opportunities and risks associated with future developments
     principles of proper accounting as stipulated by the German In-       in an appropriate way.
     stitute of Auditors (IDW). These regulations require that the audit
     is planned and carried out in such a way that any errors and vio-
     lations that may have a significant effect on the perception of the
     nett value, financial position and earnings situation of the com-
     pany depicted by the financial statement and the consolidated fi-
     nancial statement and by the Board’s report in compliance with
     required principles of accounting will be identified with an ad-
     equate degree of certainty. In deciding on the scope and meth-           Hamburg,	8	February,	2011
     od of the audit, existing knowledge about the Group’s business
     activities and the economic and legal conditions under which it          Ernst	&	Young	GmbH
     conducts said business activities, along with any expected pos-          Wirtschaftsprüfungsgesellschaft
     sible sources of error, are taken into consideration. Within the
     framework of the audit, the efficacy of the internal control sys-        Kreninger	      	         Karowski
     tem as well as evidence for the information contained in the fi-         Auditor                   Auditor




82
                                                             Report of the Supervisory Board




The Executive Board of Flughafen Hamburg Gesellschaft mit be-           The Supervisory Board has examined the financial state-
schränkter Haftung informed the Supervisory Board regular-           ments and combined situation report of Flughafen Hamburg
ly, promptly and comprehensively about the economic situation        Gesellschaft mit beschränkter Haftung and the Group, and, in
and the development of the company and the Group, includ-            agreement with the auditor, has no objections. The Supervisory
ing the risk situation and risk management. During the financial     Board has approved the end of year financial statement and the
year under review, the Supervisory Board of Flughafen Ham-           Group financial statement as presented for the year ending 31
burg Gesellschaft mit beschränkter Haftung continuously moni-        December, 2011.
tored the economic situation and development of the company             In July 2009, the Hamburg Code of Corporate Governance
and the Group through the written and oral reports of the Exec-      (HCGK) came into effect at Flughafen Hamburg Gesellschaft mit
utive Board, as well as in four meetings with that body, and also    beschränkter Haftung. The HCGK is modelled on the German Cor-
monitored the management of the company. The Chairman of             porate Governance Code. It forms the basis for the management,
the Supervisory Board was also in regular contact with the Ex-       supervision and auditing of the company. The Executive Board
ecutive Board between Supervisory Board meetings and was             and the Supervisory Board follow the recommendations of the
kept informed at all times of current business developments and      HCGK (as issued on 1 January, 2010) and issued a joint Declaration
significant occurrences. Two members of the Supervisory Board        of Compliance for the Financial Year 2010 on 7 April, 2011. This
were personally only able to attend less than half of the Supervi-   joint Declaration of Compliance is published in the Annual Report
sory Board meetings in 2010. Furthermore, during the course of       of Flughafen Hamburg Gesellschaft mit beschränkter Haftung.
the financial year, the Finance and Personnel Committee and the         The Supervisory Board expresses its gratitude to Dr Rainer
Affiliates Committee each convened four times whilst the Plan-       Klemmt-Nissen, who retired from the Board on 15 April, 2010,
ning and Construction Committee convened three times.                for his successful engagement in the interests of the compa-
   For the financial year 2010, the financial statement of           ny over many years. Dr Sibylle Roggencamp, Executive Direc-
Flughafen Hamburg Gesellschaft mit beschränkter Haftung,             tor in the Department of Finance of the Free and Hanseatic City
Hamburg, and the consolidated (Group) financial statement,           of Hamburg, was appointed to succeed him in the Supervisory
along with the combined situation report of Flughafen Hamburg        Board from 15 April, 2010.
Gesellschaft mit beschränkter Haftung, Hamburg, have been               The Supervisory Board expresses its thanks to the Executive
audited, with the accounts, by the auditors appointed at the         Board and all the company`s employees for their dedication and
shareholders` meeting: Ernst & Young GmbH, Wirtschaftsprü-           commitment and their successful efforts in 2010.
fungsgesellschaft, Hamburg. We have no objections to make on
the basis of our audit. An unrestricted certification has been is-      Hamburg,	7	April,	2011
sued by the auditor.
   The auditor’s reports have been viewed by the members of             The	Supervisory	Board
the Supervisory Board. The auditor attended the Supervisory
Board meeting on 7 April, 2011, reporting on the principle find-        Dr	Klaus-Jürgen	Juhnke
ings of the audit and providing further information as requested.       Chairman of the Supervisory Board




                                                                                                                                          83
84
85
     Declaration of Compliance of Flughafen Hamburg GmbH
     with the Hamburg Code of Corporate Governance




     In the financial year 2010, Flughafen Hamburg GmbH abided by         HCGK	point	4.1.2:
     the regulations of the Hamburg Code of Corporate Governance          “The Executive Board shall present a corporate concept to the
     (HCGK) as issued on 1 January, 2010, to the extent that this         Supervisory Board to agree the long-term orientation, based on
     lies within the responsibility of the Executive Board and the Su-    a conceptual objective from the Free & Hanseatic City of Ham-
     pervisory Board (HCGK points 3 to 7 and their subpoints), apart      burg. The concept is to be reviewed every five years.”
     from the exceptions listed in Part A below.                              Notwithstanding this HCGK stipulation, the Consortium
                                                                          Agreement specifies that the Executive Board of Flughafen Ham-
     The	subsidiaries	of	Flughafen	Hamburg	GmbH:                          burg GmbH shall agree the long-term orientation of the compa-
     – AIRSYS Airport Business Information Systems GmbH,                  ny with the Consortium Committee, which consists of the share-
     – CATS Cleaning and Aircraft Technical Services GmbH & Co. KG,       holders.
     – CSP Commercial Services Partner GmbH,
     – GAC German Airport Consulting GmbH,                                HCGK	points		4.2.1, 4.2.3 and 4.2.5:
     – GroundSTARS GmbH & Co. KG,                                         4.2.1: “The Executive Board shall be comprised of at least two
     – RMH Real Estate Maintenance Hamburg GmbH,                          persons who shall collectively represent the company. The Su-
     – SecuServe Aviation Security and Services Hamburg GmbH,             pervisory Board may nominate a member of the Executive Board
     – SAEMS Special Airport Equipment and Maintenance Services           to be chairperson or spokesperson. The operation of the Execu-
       GmbH & Co. KG,                                                     tive Board shall be defined by operative guidelines which regu-
     – STARS Special Transport and Ramp Services GmbH & Co. KG,           late the allocation of duties.”
     do not have a Supervisory Board. In the financial year 2010,
     they abided by the regulations of the Hamburg Code of Corpo-         4.2.3:	“Members of the Executive Board shall be appointed by
     rate Governance, to the extent that this lies within the responsi-   the Supervisory Board for a maximum of five years. The initial
     bility of the respective Executive Board, apart from the excep-      appointment shall be for a term not exceeding three years. A re-
     tions listed in Part B below.                                        newal of the appointment or an extension of the term (no more
                                                                          than one year before expiration of the term) is permitted. Re-
                                                                          appointment more than one year before the expiry of the term
     Part A                                                               and simultaneous termination of the existing appointment should
     Flughafen	Hamburg	GmbH	deviated	from	the	HCGK	regula-                only occur in special circumstances.”
     tions	as	follows:
                                                                          4.2.5:	“The remuneration paid to members of the Executive
     HCGK	point	3.2:	                                                     Board shall be determined by the Supervisory Board and subject
     “For transactions of fundamental importance, the articles of         to consultation and regular review; the basis for determining the
     association, the Supervisory Board’s operative guidelines is-        level of payment shall be an evaluation of responsibilities and in-
     sued to the Executive Board or the Supervisory Board speci-          dividual performance, with consideration given to the econom-
     fy provisions requiring the approval of the Supervisory Board.       ic situation and the company’s future outlook; activities in the
     This shall include decisions or measures which may result in a       committees and boards of subsidiaries and holdings shall not be
     substantial change in business activities in the context of the      subject to separate remuneration. In order to ensure that remu-
     articles of association or in a significant change to the asset,     neration levels are appropriate, comparisons should be made, in
     financial or earnings situation or the risk structure of the en-     particular with other publicly-owned Hamburg companies, with
     terprise.                                                            the relevant industry and with the commercial environment.
        The authority of the Supervisory Board to determine addi-             Remuneration paid to members of the Executive Board shall
     tional areas which are subject to its approval is not affected by    have both fixed and variable elements. Variable remuneration
     this regulation.”                                                    shall include both one-off and annual payments, linked to the
        The contract between the shareholders in Flughafen Ham-           commercial success of the company, and should have a long-
     burg GmbH (subsequently referred to as the Consortium Agree-         term incentive effect. Long-term elements of remuneration (so-
     ment) specifies, notwithstanding the stipulations of the HCGK,       called ´long-term bonuses`) may also be agreed which serve as
     that the authority to establish additional areas which are subject   incentives for the maintenance and/or enhancement of the val-
     to the approval of the Supervisory Board is held by the share-       ue of the company. There should be contractual bonus agree-
     holders’ meeting.                                                    ments, in the form of target and performance agreements,




86
which also include provisions to improve climate protection (cli-     Part B
mate bonuses). Targets and fulfilment levels must be clearly de-      The	subsidiaries	listed	above	deviated	from	the	HCGK	in	the	
fined and quantified. Variable remuneration should be subject to      following	points:
an upper limit. Bonuses should not exceed 50 % of total remu-
neration.                                                             HCGK	point	3.6:
   When contracts are being concluded for appointments to             “The Executive Board and the Supervisory Board shall comply
the Executive Board, it is to be agreed that payments (includ-        with the rules of proper corporate management. If they violate
ing fringe benefits) made to a member of the Executive Board          the due care and diligence to be expected of a prudent and con-
in the event of premature termination of the appointment with-        scientious Executive Board member or Supervisory Board mem-
out serious cause do not exceed two years’ basic remuneration         ber, they are liable to the company for damages. In the case of
plus a variable annual payment at the level of the bonuses due        business decisions, an infringement of duty is not present if the
in the year of termination (severance pay cap), and that the total    member of the Executive Board or Supervisory Board could rea-
payment shall not exceed that which the member of the Execu-          sonably believe, based on appropriate information, that he/she
tive Board would have otherwise received during the rest of the       was acting in the best interest of the company (Business Judg-
term of appointment.”                                                 ment Rule).
   The Consortial Agreement specifies that the responsibility             A D&O (Directors’ and Officers’ liability insurance) policy may
for the appointment of Executive Board members at Flughafen           be taken out for the members of the Executive Board and Super-
Hamburg GmbH and the determination of their salaries lies with        visory Board, subject to the approval of the Supervisory Board, if
the Flughafen Hamburg GmbH shareholders’ meeting.                     those members are subject to increased levels of entrepreneurial
                                                                      and/or operational risk. The decision and justification for a D&O
HCGK	point	5.4.1:                                                     policy, in particular with regard to its expediency, shall be docu-
“The Supervisory Board shall be made up of persons who, in            mented and presented to the Supervisory Board.
terms of knowledge, ability and professional experience are suit-         If the company takes out a D&O (Directors’ and Officers’ li-
ed and, with regard to the demands of their career, in a posi-        ability insurance) policy for risks related to the professional du-
tion to fulfil the responsibilities of Supervisory Board members.     ties of a member of the Executive Board, there shall be an excess
These persons may be employed by the City of Hamburg or by            of at least 10 % of the loss and up to at least the amount of one
other public bodies (´Körperschaft des öffentlichen Rechts` or        and a half times the fixed annual compensation of the Executive
´KKdöR`). It is advisable to also appoint to the Supervisory Board    Board member. Should members of the Supervisory Board also
other persons who have special knowledge in the company’s             be covered by this insurance, the supervisory authorities and/or
area of operation or proven commercial experience – e.g. from         the shareholders’ meeting must approve the policy.
leading other companies – where it is reasonable to assume that           Members of the Supervisory Board covered by such a policy
they will appropriately represent the interests of Hamburg. No        should only be subject to an excess when they are paid for their
persons should be appointed to the Supervisory Board who, on          duties on the Supervisory Board.”
the basis of professional or personal relationships, are at risk of       The Executive Board members in majority holdings are not
having a conflict of interest with regard to the company or Ham-      suited to this level of excess liability (up to 1.5 times the fixed an-
burg as shareholder. In selecting Supervisory Board members,          nual compensation), as the Executive Board members of subsidi-
effort should be made to achieve a balanced ratio of male and fe-     aries are for the most part employed by FHG.
male members.
   The executive branch of the city government is answerable          HCGK	point	4.2.1:
for the management of publicly-owned companies. In accord-            4.2.1:	“The Executive Board shall be comprised of at least two
ance with the constitutional principle of the separation of powers    persons who shall collectively represent the company. The
between the executive and legislative branches of government,         Super visory Board may nominate a member of the Executive
members of the city parliament and employees of the parties           Board to be chairperson or spokesperson. The operation of the
within the city parliament may not be appointed to the Super-         Executive Board shall be defined by operative guidelines which
visory Board of a publicly-owned company as representatives of        regulate the allocation of duties.”
the Free & Hanseatic City of Hamburg.”                                    The Executive Boards of CSP Commercial Services Partner
   The regulations listed above apply only for Supervisory Board      GmbH and SecuServe Aviation Security and Services Hamburg
members nominated by the Free & Hanseatic City of Hamburg.            GmbH each have only one member. The authority of these




                                                                                                                                                87
     Declaration of Compliance of Flughafen Hamburg GmbH
     with the Hamburg Code of Corporate Governance




     Executive Officers is regulated by the operative guidelines issued
     by the respective shareholders’ meeting for the Executive Board
     of the company. The principle of “a second set of eyes” is main-
     tained by the appointment of General Managers for these com-
     panies.


     HCGK	point	7.2.3:
     “In order to ensure independence, the auditor shall be changed
     after completing five consecutive annual audits for the company.
     The appointment of an auditing firm shall be subject to a competi-
     tive tendering process.”
         The subsidiaries of Flughafen Hamburg GmbH are audited by
     the same auditing firm as Flughafen Hamburg GmbH. As Flughaf-
     en Hamburg GmbH abides by the HCGK in the appointment of au-
     diting firms, this also applies for its subsidiaries.



         Hamburg,	7	April,	2011


         The	Supervisory	Board	
                              	                	


         Dr	Klaus-Jürgen	Juhnke
         Chairman of the Supervisory Board


         The	Board	of	Directors	


         Michael	Eggenschwiler	                      Claus-Dieter	Wehr
         Chief Executive Officer                     Managing Director




88
89
90
Hamburg	Airport   The year in pictures	2010




                                              91
 Stories and	faces


                            January                                                 February




 01                                                                03




 02                                                                04


 01 Efficient. Beautiful. Modern. And: “Green”. Hamburg            03 EasyJet launched a service from Hamburg to London-Gat-
 Airport expanded its fleet of natural gas-powered vehicles with   wick at the start of February. Dr Jörgen Kearsley (r.), Head of
 two more low-floor Solaris buses for passenger transport.         Aviation Marketing at Hamburg Airport, congratulated the
 Since January, the gas vehicles have been running on biogas       pilot and crew. The British airline flies the route twice daily
 from E.ON Hanse Vertrieb. The gas is produced from renew-         on weekdays and once daily on weekends.
 able resources, certified by TÜV (the technical inspection
 association) and reduces CO2 emissions by approx. 65 percent.



 02 “The Fascination of Flight” in the Europapassage shop-         04 Hamburg Aviation Conference 2010: Group photo of
 ping arcade: As partner of the event, Hamburg Airport once        the participants in the renowned aviation summit. The
 again had an information stand there. This was the fifth time     academics and business leaders, more than 230 in number,
 the event was held, offering a variety-filled programme of        came from 20 different nations to Hamburg. This was the
 experiments, flying, crafts and information for children and      13th annual Hamburg Aviation Conference organised by
 young people, spread over two floors.                             Hamburg Airport.




92
                                                                                  The year in pictures	2010


                        March                                                    April




05                                                                  07




06                                                                  08


05 The new Hamburg Airport is complete: After the success-          07 Heavy cargo: The world’s largest commercial cargo air-
ful completion of the HAM 21 expansion programme, the               craft, the Antonov AN 255, was loaded with a laser welding
planners, construction companies, representatives of the of-        installation and accessories – totalling 150 tonnes in weight –
ficial authorities and all those directly involved celebrated the   for shipping to China. A special ramp and a 160-tonne crane
end of the largest expansion and modernisation programme            were used for loading. The six-engined aircraft has a cargo
in the almost 100-year history of Hamburg Airport with a            hold of approximately 1,220 cubic metres.
party in Terminal Tango.



06 Hamburg Airport on the move: The community work                  08 The airport experience: “Girls’ Day” and “New Directions
team was once again involved in Norderstedt’s city cleanup          for Boys Day”. 67 interested boys and girls got an exciting
programme, “Stadtputz 2010”. After the community event,             look behind the scenes at what happens at Hamburg Airport.
Manfred Czub (front left) and his team distributed boxwood          A visit to the Airport Fire Brigade and the Airport in Miniature
shrubs and informational material about the airport.                model show, followed by a tour of the apron, proved very
                                                                    popular. Girls’ Day has been an institution at Hamburg Air-
                                                                    port for ten years now.




                                                                                                                                   93
 Stories and	faces


                            May                                                  June




 09                                                              11




 10                                                              12


 09 Two awards for Aviation Marketing: The Aviation Marke-       11 Congratulations! The Hamburg – New York service is five
 ting Team won the European Routes Marketing Award 2010          years old. Continental Airlines celebrated the fifth anniversary
 for Central Europe and for Europe. Michael Eggenschwiler        of the launch of the non-stop service to its New York-Newark
 (r.), CEO of Hamburg Airport, celebrated with Dr Jörgen         hub on 10 June. Hamburg Airport presented Continental
 Kearsley (l.), Head of Aviation Marketing at Hamburg Airport,   with a birthday cake and bid the Boeing 757 farewell on
 and his department.                                             flight CO 075 to New York with a fountain.




 10 The new A-SMGCS surface radar is successfully launched       12 Important visitor to Hamburg Airport: On 3 June,
 at Hamburg Airport. The innovative “Advanced Surface            Lufthansa’s first Airbus A380 visited Hamburg as part of
 Movement Guidance and Control System” supports the              the flight training programme. Hamburg Airport was well
 apron controllers in their work, thereby optimising surface     equipped to receive the freshly delivered titan. Since 2008,
 traffic. This not only saves costs, but also reduces airside    Hamburg Airport has been the official alternate airport to
 emissions by 10 percent. Apron controller Sonja Jürgensen       the Airbus factory airport at Finkenwerder. This was the third
 appreciates the detailed display.                               time an A380 had visited Hamburg Airport.




94
                                                                              The year in pictures	2010


                        July                                                 August




13                                                              15




14                                                              16


13 10,000 euros for ARCHE Jenfeld: The income from the          15 Jubilee at Hamburg Airport: KLM has been flying between
annual auction of lost & found items is traditionally donated   Hamburg and Amsterdam for exactly 90 years. On 1 Sep-
to charity. The airport’s Managing Director, Claus-Dieter       tember, 1920, the first KLM aircraft from Amsterdam landed
Wehr (l.) and the deputy Operations Manager of the Airport      in the city. Hamburg Airport congratulated KLM, founded
Office, Helmut Meierdierks (r.), on behalf of the Airport       in 1919, on this jubilee with a large bouquet and a birthday
Office team, presented a cheque to Tobias Lucht, Lead Social    cake decorated in the airline’s colours of blue and white.
Worker of ARCHE Jenfeld.



14 The Airport Tigers a great success: The holiday programme    16 Launchpad for a career – Hamburg Airport: The 13 new
for children of airport personnel during the summer break,      trainees were warmly welcomed to the team. They are train-
now in its fourth year, was once again popular. Trained         ing to be aviation administrators, clerks, industrial mech-
childcare personnel from pme Familienservice GmbH took          anics, electronics technicians and aviation service personnel,
the children, aged between four and twelve years, on airport    and every one of them is a boost to the airport family.
discovery tours as well as playing with them and organising
various sporting and craft activities.




                                                                                                                                 95
 Stories and	faces


                            September                                                October




 17                                                                 19




 18                                                                 20


 17 Two body scanners being tested at Hamburg Airport: The          19 Success: Energy Day 2010 at Hamburg Airport: Around
 then Federal Minister for the Interior, Thomas de Maizière,        400 airport personnel, along with invited guests, learned
 officially launched test operations on 27 September. Since         about practical environmental protection measures on 26
 then, passengers entering the security checkpoint have             and 27 October. Several renowned companies had stands
 had the choice of body scanner or gate sensor. The body            in Terminal Tango. The event was opened by the airport’s
 scanners were installed at the airport by the Federal Ministry     Managing Director, Claus-Dieter Wehr (r.).
 of the Interior and the Federal Police for a thorough field test
 expected to last six months.


 18 Special guest at Hamburg Airport: For three weeks, a            20 Royal visit from the Netherlands: Crown Prince Willem-
 Lufthansa Boeing 747 flew the Frankfurt-Hamburg route.             Alexander van Oranje-Nassau and his wife, Princess Máxima,
 The route is normally flown with an A321. As they were not         regularly come to the city to visit relatives.
 needed for long-haul routes in September, Lufthansa’s 747
 fleet operated seven flights between the two cities.




96
                                                                              The year in pictures	2010


                       November                                              December




21                                                              23




22                                                              24


21 100 years of Hamburg Airport: The prelude to the airport’s   23 New ambassador for the airport: For its maiden journey
centenary year began with a colourful journey through ten       on Hamburg Airport’s apron, an XXL bus in Follow-me livery
decades of aviation in Hamburg on 16 November at Miniatur       guided a Lufthansa Boeing 737, just landed from Paris, to
Wunderland in the heart of the city’s historic warehouse dis-   its parking position. The 25-metre-long double-articulated
trict. The first to congratulate the airport was the Managing   bus has been operating the MetroBus line 5 for Hamburger
Director of Miniatur Wunderland, Gerrit Braun (l.), when he     Hochbahn AG since November 2011.
presented airport CEO Michael Eggenschwiler with a model
of an Airbus A350 in Hamburg Airport livery.


22 Non-stop to Toulouse: Gesa Zaremba (3rd from r.), Senior     24 tryDent Airport, the first dental practice at Hamburg
Manager Aviation Marketing at Hamburg Airport, presented        Airport, celebrated its grand opening on 1 December. Dr
the pilots and crew with a birthday cake and flowers for the    Tatjana Kuzmanovic and Dr Andreas Herold (from left) and
maiden flight.                                                  their colleagues provide a complete range of dental services.
                                                                Private patients and standard patients from Germany and
                                                                abroad are treated in the practice, in the public area upstairs
                                                                from the Airport Plaza shops.




                                                                                                                                  97
 Airlines and	direct	flights




 63 airlines

 EI      Aer Lingus                  FHY   Freebird
 SU      Aeroflot                    ST    Germania
 VV      AeroSvit                    4U    Germanwings
 BT      airBaltic                   HHI   Hamburg International
 AB      Air Berlin                  3L    InterSky
 ABR     Air Contractors/Fedex       IR    Iran Air
 AF      Air France                  KL    KLM
 AHO     Air Hamburg                 KBR   KoralBlue Airlines
 LFM     Air Lift Service            LO    LOT Polish Airlines
 KM      Air Malta                   LG    Luxair
 TS      Air Transat                 MA    Malev
 VIM     Air Via Bulgarian Airways   DY    Norwegian
 AZ      Alitalia                    LBT   Nouvelair
 KK      Atlasjet                    OL    OLT
 OS      Austrian Airlines           OHY   Onur Air
 BA      British Airways             H9    Pegasus Airlines
 SN      Brussels Airlines           FV    Rossiya
 BUC     Bulgarian Air Charter       SK    SAS Scandinavian Airlines
 C9      Cirrus Airlines             SHY   Sky Airlines
 VG      Cityjet                     JZ    Skyways
 DE      Condor                      SX    SkyWork Airlines
 CO      Continental Airlines        XQ    SunExpress
 CAI     Corendon Airlines           LX    Swiss International Air Lines
 OK      Czech Airlines              TWI   Tailwind Airlines
 LH      Deutsche Lufthansa          TP    TAP Portugal
 EZY     easyJet                     HV    transavia.com
 EK      Emirates                    X3    TUIfly
 OV      Estonian Air                TU    Tunisair
 ECA     Eurocypria                  TK    Turkish Airlines
 AY      Finnair                     TRK   Turkuaz Airlines
 BE      Flybe                       GXL   XL Airways
 2Q      FlyGotland




98
                                                                        Annual Report	2010




115 direct flights

ADA      Adana                      XRY   Jerez de la Frontera    PAR     Paris
AGA      Agadir                     FKB   Karlsruhe/Baden-Baden   PRG     Prague
ALC      Alicante                   IEV   Kiev                    PRN     Priština
AMS      Amsterdam                  KLU   Klagenfurt              REK     Reykjavík
ANK      Ankara                     CGN   Cologne/Bonn            RHO     Rhodes
AYT      Antalya                    CPH   Copenhagen              RIX     Riga
BCN      Barcelona                  CFU   Corfu                   RMI     Rimini
BSL      Basel                      KGS   Kos                     ROM     Rome
BIA      Bastia                     SUF   Lamezia - Terme         RTM     Rotterdam
BGO      Bergen                     ACE   Lanzarote               SCN     Saarbrücken
BRN      Bern                       LCA   Larnaca                 SOB     Sármellék
BHX      Birmingham                 LPA   Las Palmas              SZG     Salzburg
BJV      Bodrum                     LIS   Lisbon                  SMI     Samos
BRU      Brussels                   LGW   London - Gatwick        SPC     Santa Cruz de La Palma
BUD      Budapest                   LHR   London - Heathrow       JTR     Santorini
BOJ      Burgas                     LTN   London - Luton          SSH     Sharm el Sheikh
DLM      Dalaman                    LUX   Luxembourg              SKP     Skopje
DJE      Djerba                     LXR   Luxor                   SPU     Split
DRS      Dresden                    LYS   Lyon                    LED     St Petersburg
DXB      Dubai                      MAD   Madrid                  STO     Stockholm
DUB      Dublin                     MIL   Milan                   STR     Stuttgart
DBV      Dubrovnik                  AGP   Malaga                  TLL     Tallinn
DUS      Düsseldorf                 MLA   Malta                   THR     Tehran
FAO      Faro                       MAN   Manchester              TLV     Tel Aviv
FRA      Frankfurt                  MHG   Mannheim                TCI     Tenerife
FDH      Friedrichshafen            RMF   Marsa Alam              SKG     Thessaloniki
FUE      Fuerteventura              FMM   Memmingen               YTO     Toronto
FNC      Funchal                    MAH   Minorca                 TLS     Toulouse
GVA      Geneva                     MIR   Monastir                TUN     Tunis
GOT      Gothenburg                 DME   Moscow - Domodedovo     VAR     Varna
HGL      Helgoland                  SVO   Moscow - Sheremetyevo   VCE     Venice
HEL      Helsinki                   MUC   Munich                  VNO     Vilnius
HER      Heraklion                  NAP   Naples                  VBY     Visby
HRG      Hurghada                   EWR   New York - Newark       WAW     Warsaw
IBZ      Ibiza                      NCE   Nice                    GWT     Westerland
INN      Innsbruck                  NUE   Nuremberg               VIE     Vienna
IST      Istanbul                   OLB   Olbia                   ZRH     Zürich
SAW      Istanbul - Sabiha Gökçen   OSL   Oslo
IZM      Izmir                      PMI   Palma de Mallorca




                                                                                                   99
Publication Details




Publisher                                   Design concept and production
Flughafen Hamburg GmbH                      Sabine Barmbold
Corporate Communications                    Claus Michael Semmler
Matthias Quaritsch                          Joachim Staak, Faktor 3
Postfach
22331 Hamburg                               Photography
Germany                                     Michael Penner
Telephone +49 (0) 40 – 5075 0               Peter Meier
Fax +49 (0) 40 – 5075 1234                  Krafft Angerer
fhg@ham.airport.de
www.hamburg-airport.de                      Print production
                                            Bartels Druck GmbH
Textual concept and production
Stefanie Harder (responsible for content)
Tanja Bösche
Peter Gublass
Nina Jaspert
Madeleine Lange
Manfred Meiser
Ina Pahl
Matthias Quaritsch
Cord Schellenberg
Katja Tempel
Susanne Walloschek


Translation
Paul Compton


Project management
Tanja Bösche


Further information
Press and Public Relations
Telephone +49 (0) 40 – 5075 3611
Fax +49 (0) 40 – 5075 3622
presse@ham.airport.de
hamburg-airport.de
100

				
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