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					Date Created: 05/02/2010



                                     Satisfaction Performance Report (SPR)

                                            Ticketmaster Enterprise Browse
                                              April 01, 2010 - April 30, 2010
                                                      (FSR) Site=AU
                                               Survey Respondents: 434


                                        SPR Contains:
                                        - Satisfaction Summary
                                        - Priority Map
                                        - Average Model Question Scores
                                        - Satisfaction and Element Trendlines
                                        - Model Question Answer Distributions
                                        - Custom Question Answer Distributions
                                        - Open-Ended Responses
                                        - CPP Responses




ForeSee Results, Inc. Confidential                            1                  Satisfaction Performance Report
Date Created: 05/02/2010


                                                                    Ticketmaster Enterprise Browse
                                                                         Satisfaction Summary
                                                                      April 01, 2010 - April 30, 2010
                                                                              (FSR) Site=AU
                                                                                                       Impact on
                                                        Impact on               Customer                 Future
          Elements                          Score1        Sat2                 Satisfaction            Behavior3   Future Behaviors                  Score
          Look and Feel                       67           0.7                                            3.5      Likelihood to Return               77
                                                                                   62
          Navigation                          61           2.9                                            3.7      Purchase Online                    77
          Search                              66           1.2                  Number of                 4.8      Recommend                          67
          Site Performance                    68           0.8                 respondents:
                                                                                   434




          1                                                                                        3
           The Score is a weighted average of responses to 2-4                                      The Impact on Future Behavior is the improvement to that
          individual survey questions, which comprise the overall                                  Future Behavior we would expect based on improving overall
          Score for an Element.                                                                    Satisfaction by 5 points.


          2
           The Impact on Sat. is the improvement to overall
          Satisfaction we would expect based on improving that
          Element's score by 5 points.




ForeSee Results, Inc. Confidential                                                   2                                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                                 Ticketmaster Enterprise Browse
                                                                            Priority Map
                                                                   April 01, 2010 - April 30, 2010
                                                                           (FSR) Site=AU
                              STATUS QUO REQUIRED                                               MAINTAIN OR IMPROVE


     High


                                      Site Performance
                                            68, 0.8
                                 Look and Feel
                                    67, 0.7                      Search
                                                                 66, 1.2
   SCORE




           66




                                                                                                                                 Navigation
                                                                                                                                  61, 2.9



    Low

           56
                0.5   Low                   MONITOR                   1.5                            TOP PRIORITY
                                                                                                          2.5             High
Key:
Position of each bubble indicates its score and impact                        IMPACT
Size of each bubble also indicates the relative size of impact




ForeSee Results, Inc. Confidential                                              3                               Satisfaction Performance Report
Date Created: 05/02/2010                                             Ticketmaster Enterprise Browse
                                                                     Average Model Question Scores
                                                                       April 01, 2010 - April 30, 2010
                                                                               (FSR) Site=AU

                                                                                                               Average
    Measured Questions                                                                                          Score      Impact
    Look and Feel                                                                                                67          0.7
    Please rate the visual appeal of this site.                                                                  7.0
    Please rate the balance of graphics and text on this site.                                                   7.0
    Please rate the readability of the pages on this site.                                                       7.2
    Navigation                                                                                                   61          2.9
    Please rate how well the site is organized.                                                                  6.7
    Please rate the options available for navigating this site.                                                  6.5
    Please rate how well the site layout helps you find what you are looking for.                                6.5
    Please rate the number of clicks to get where you want on this site.                                         6.2
    Search                                                                                                       66          1.2
    Please rate the relevance of search results on this site.                                                    7.1
    Please rate the organization of search results on this site.                                                 7.0
    Please rate how well the search results help you decide what to select.                                      6.9
    Please rate how well the search feature helps you to narrow the results to find what you want.               6.7
    Site Performance                                                                                             68          0.8
    Please rate how quickly pages load on this site.                                                             7.0
    Please rate the consistency of speed from page to page on this site.                                         7.1
    Please rate the ability to load pages without getting error messages on this site.                           7.5
    Satisfaction                                                                                                 62
    What is your overall satisfaction with this site?                                                            6.7
    How well does this site meet your expectations?                                                              6.6
    How does this site compare to your idea of an ideal website?                                                 6.4
    Likelihood to Return                                                                                         77          3.5
    How likely are you to return to this site to look for tickets?                                               8.0
    Purchase Online                                                                                              77          3.7
    How likely are you to make an online purchase from this site in the future?                                  7.9
    Recommend                                                                                                    67          4.8
    How likely are you to recommend this site to someone else?                                                   7.0




ForeSee Results, Inc. Confidential                                                  4                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                      Ticketmaster Enterprise Browse
                                                      Number of Survey Respondents
                                                        April 01, 2010 - April 30, 2010
                                                                (FSR) Site=AU
                          500


                          450


                          400


                          350
  Number of Respondents




                          300


                          250


                          200


                          150


                          100


                           50


                            0
                                    Oct-09   Nov-09          Dec-09         Jan-10        Feb-10   Mar-10               Apr-10
                                N    187      359             373            321           394      434                   434


                                                                      Time Periods




ForeSee Results, Inc. Confidential                                    5                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                        Ticketmaster Enterprise Browse
                                                            Satisfaction Trendlines
                                                          April 01, 2010 - April 30, 2010
                                                                  (FSR) Site=AU
                            100




                             90




                             80
  Satisfaction Score




                             70




                             60




                             50




                             40
                                      Oct-09   Nov-09          Dec-09         Jan-10        Feb-10   Mar-10               Apr-10
                       Satisfaction    66       62               64            62            62       58                    62


                                                                        Time Periods




ForeSee Results, Inc. Confidential                                      6                                     Satisfaction Performance Report
                          Ticketmaster Enterprise Browse
                                Overall Satisfaction
                                Monthly Trend 2010
        80



        75



        70
Score




        65



        60



        55



        50
             Jan   Feb   Mar   Apr   May   Jun   Jul   Aug   Sep   Oct   Nov   Dec
TM.com       68    69    68    70
TM.UK        64    66    66    67
TM.Aus       61    62    58    62
TM.CA        68    70    68    70
TNow         72    74    72    77
GMI          67    72    68    68
Date Created: 05/02/2010




                                                      Ticketmaster Enterprise Browse
                                                   Elements with Satisfaction Trendlines
                                                        April 01, 2010 - April 30, 2010
                                                                (FSR) Site=AU
                       100


                         90


                         80


                         70
  Score




                         60


                         50


                         40
                                 Oct-09   Nov-09          Dec-09         Jan-10      Feb-10   Mar-10             Apr-10
          Look and Feel              70    67               68             67          66      64                  67
          Navigation                 65    60               63             61          60      57                  61
          Search                     68    66               68             67          64      63                  66
          Site Performance           71    69               70             71          69      67                  68
          Satisfaction               66    62               64             62          62      58                  62




                                                                   Time Periods




ForeSee Results, Inc. Confidential                                 8                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                          Ticketmaster Enterprise Browse
                                                    Future Behaviors with Satisfaction Trendlines
                                                            April 01, 2010 - April 30, 2010
                                                                    (FSR) Site=AU
                         100



                          90



                          80
  Score




                          70



                          60



                          50



                          40
                                     Oct-09   Nov-09         Dec-09           Jan-10    Feb-10      Mar-10            Apr-10
          Likelihood to Return        80       76             78               76         76         75                 77
          Purchase Online             80       76             78               74         75         76                 77
          Recommend                   72       67             70               67         66         64                 67
          Satisfaction                66       62             64               62         62         58                 62




                                                                      Time Periods




ForeSee Results, Inc. Confidential                                    9                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                                  Look and Feel - Scores and Distributions
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=AU
                                                              (Avg. Score: 67)



      Please rate the
  readability of the pages
        on this site.       1%
                           2%2% 6%    8%      11%                 21%                        26%                13%          11%
      Avg Score: 7.2
          N*: 434




 Please rate the balance
 of graphics and text on
        this site.        1%
                         2% 3% 5%     12%           11%                 24%                        27%                8%        9%
      Avg Score: 7
         N*: 434




    Please rate the visual
     appeal of this site.
                            1%
                           1% 4% 4%   12%            12%                   21%                     28%                8%       9%
        Avg Score: 7
          N*: 434



                            0%              20%                   40%                    60%                  80%                    100%
  * N values exclude
   "Don't Know"                                           1   2   3        4     5   6   7     8    9    10



ForeSee Results, Inc. Confidential                                    10                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                          Ticketmaster Enterprise Browse
                                                        Navigation - Scores and Distributions
                                                            April 01, 2010 - April 30, 2010
                                                                    (FSR) Site=AU
                                                                   (Avg. Score: 61)


  Please rate the number
   of clicks to get where
   you want on this site.         6%   5%   7%        7%        11%           10%                19%                   18%            10%        7%
       Avg Score: 6.2
           N*: 434

    Please rate how well
     the site layout helps
    you find what you are
                                  7%   4% 4%     5%     8%            13%                 18%                    21%                13%         8%
          looking for.
        Avg Score: 6.5
            N*: 434

  Please rate the options
  available for navigating
          this site.          4% 3% 5%         9%          8%          12%                     21%                 18%              10%       10%
      Avg Score: 6.5
           N*: 434


     Please rate how well
     the site is organized.
                            3%2% 5%         8%        8%            14%                   17%                    23%                10%         9%
        Avg Score: 6.7
            N*: 434


                             0%                   20%                        40%                       60%                    80%                    100%
  * N values exclude
   "Don't Know"                                                 1     2      3        4    5     6     7     8    9      10



ForeSee Results, Inc. Confidential                                               11                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                        Ticketmaster Enterprise Browse
                                                       Search - Scores and Distributions
                                                          April 01, 2010 - April 30, 2010
                                                                  (FSR) Site=AU
                                                                 (Avg. Score: 66)

   Please rate how well
    the search feature
  helps you to narrow the
                               5% 3% 3% 5%        7%              16%                     16%              20%              14%               11%
  results to find what you
            want.
     Avg Score: 6.7…

   Please rate how well
  the search results help
    you decide what to
                              4% 3% 3% 5%     9%              10%                 19%                     20%              14%               11%
          select.
      Avg Score: 6.9
         N*: 434

       Please rate the
   organization of search
     results on this site. 3%3%2% 5%         9%         10%                     22%                       23%              12%               13%
        Avg Score: 7
           N*: 434


         Please rate the
      relevance of search
       results on this site. 3%2% 4% 5%      9%          8%                 19%                     23%                   15%               13%
         Avg Score: 7.1
             N*: 434


                             0%               20%                           40%                     60%                   80%                       100%
  * N values exclude
   "Don't Know"                                               1         2   3         4     5   6   7      8     9   10



ForeSee Results, Inc. Confidential                                              12                                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                           Ticketmaster Enterprise Browse
                                                     Site Performance - Scores and Distributions
                                                             April 01, 2010 - April 30, 2010
                                                                     (FSR) Site=AU
                                                                    (Avg. Score: 68)


 Please rate the ability to
    load pages without
 getting error messages
                                 1%
                               3% 4% 3%   8%     7%             16%                19%                   18%                 22%
        on this site.
      Avg Score: 7.5
          N*: 434



       Please rate the
    consistency of speed
    from page to page on
                           2%
                         2% 3% 4%         10%         10%             19%                        24%                 16%            10%
          this site.
       Avg Score: 7.1
           N*: 434




 Please rate how quickly
 pages load on this site.
                          3%3%3% 4%        11%          10%                22%                     20%                16%            9%
      Avg Score: 7
         N*: 434



                              0%               20%                    40%                    60%                    80%                   100%
  * N values exclude
   "Don't Know"                                             1    2    3        4   5     6   7      8     9    10



ForeSee Results, Inc. Confidential                                        13                                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                               Ticketmaster Enterprise Browse
                                                            Satisfaction - Scores and Distributions
                                                                 April 01, 2010 - April 30, 2010
                                                                         (FSR) Site=AU
                                                                        (Avg. Score: 62)



   How does this site
 compare to your idea of
   an ideal website?           5%       5%   7%        5%        9%             12%                  19%               18%              12%         8%
    Avg Score: 6.4
        N*: 434




  How well does this site
       meet your
     expectations?                 6%   3% 5%     5%        7%            12%                  17%               20%                15%            9%
     Avg Score: 6.6
        N*: 434




     What is your overall
     satisfaction with this
             site?             5% 4% 4%         6%      7%            10%                  19%                   22%                13%           10%
       Avg Score: 6.7
            N*: 434



                              0%                     20%                          40%                      60%                    80%                    100%
  * N values exclude
   "Don't Know"                                                       1     2     3        4     5     6   7     8     9     10



ForeSee Results, Inc. Confidential                                                    14                                            Satisfaction Performance Report
Date Created: 05/02/2010




                                                           Ticketmaster Enterprise Browse
                                                   Likelihood to Return - Scores and Distributions
                                                             April 01, 2010 - April 30, 2010
                                                                     (FSR) Site=AU
                                                                    (Avg. Score: 77)




   How likely are you to
 return to this site to look
        for tickets?                1%
                                4% 3% 4% 4% 5%     9%            20%                17%                      35%
       Avg Score: 8
          N*: 434




                               0%            20%                  40%                   60%                80%                   100%
  * N values exclude
   "Don't Know"                                         1    2    3         4   5   6     7   8   9   10



ForeSee Results, Inc. Confidential                                     15                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                        Ticketmaster Enterprise Browse
                                                   Purchase Online - Scores and Distributions
                                                          April 01, 2010 - April 30, 2010
                                                                  (FSR) Site=AU
                                                                 (Avg. Score: 77)




   How likely are you to
     make an online
  purchase from this site
                                    2%
                               5% 2% 1% 6%   6%     8%           18%               15%                      38%
       in the future?
      Avg Score: 7.9
           N*: 434




                            0%               20%                  40%                    60%                80%                   100%
  * N values exclude
   "Don't Know"                                          1   2    3        4   5   6     7     8   9   10



ForeSee Results, Inc. Confidential                                    16                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                          Ticketmaster Enterprise Browse
                                                       Recommend - Scores and Distributions
                                                            April 01, 2010 - April 30, 2010
                                                                    (FSR) Site=AU
                                                                   (Avg. Score: 67)




   How likely are you to
  recommend this site to
     someone else?               7%   4% 4% 3%     9%           8%       11%              18%             12%               24%
      Avg Score: 7
         N*: 434




                            0%                   20%                     40%                    60%                  80%                   100%
  * N values exclude
   "Don't Know"                                             1        2   3        4   5   6     7     8    9    10



ForeSee Results, Inc. Confidential                                           17                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                        Ticketmaster Enterprise Browse
                                      How frequently do you visit this site?
                                          April 01, 2010 - April 30, 2010
                                                  (FSR) Site=AU
                                                      (N: 434)




                                                                Daily
                                                                 1%


                                                  Weekly
                                                   13%



                                                                        Three or four times per
                                     One or two times                            year
                                        per year                                 29%
                                          14%


                                       This is my first visit
                                               21%
                                                                               Monthly
                                                                                22%




ForeSee Results, Inc. Confidential                                18                              Satisfaction Performance Report
Date Created: 05/02/2010




                                       Ticketmaster Enterprise Browse
                                     How did you arrive at this site today?
                                         April 01, 2010 - April 30, 2010
                                                 (FSR) Site=AU
                                                     (N: 434)



                                                Clicked on an
                                               online/banner ad
                                                      4%




                                      Link from another
                                           website             Found using a search
                                             15%               engine (e.g. Google or
                                                                      Yahoo!)
                                                                        28%


                                     Other
                                     26%                   Typed the URL into my
                                                                  browser
                                                                    27%




ForeSee Results, Inc. Confidential                        19                            Satisfaction Performance Report
Date Created: 05/02/2010




                                           Ticketmaster Enterprise Browse
                                     Are you a registered user of My Ticketmaster?
                                             April 01, 2010 - April 30, 2010
                                                     (FSR) Site=AU
                                                         (N: 434)




                                                   Don't know
                                                      5%



                                              No
                                             15%




                                                                   Yes
                                                                   80%




ForeSee Results, Inc. Confidential                          20                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                   Which of the following Ticketmaster products or services are you aware of? Select all that
                                                               apply.
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=AU
                                                              (N: 434)

          My Ticketmaster                                                                                          78%


 Weekly TicketAlert Email                                                                   53%


    Recommended Events                                                   32%


      Interactive Seat Map                                               32%


  Performer On Sale Alert                                    20%


              Fan Reviews                            12%

      Ability to use AMEX
                                               7%
     Membership rewards…

         American Express
                                          5%
            PreSale…

  Ticketmaster Blackberry
                                     1%
        Application

        None of the above                              15%


                             0%                10%         20%     30%          40%   50%         60%   70%        80%           90%




ForeSee Results, Inc. Confidential                                         21                             Satisfaction Performance Report
Date Created: 05/02/2010




                                               Ticketmaster Enterprise Browse
                 Which of the following Ticketmaster products or services have you used or explored? Select
                                                          all that apply.
                                                 April 01, 2010 - April 30, 2010
                                                         (FSR) Site=AU
                                                              (N: 434)

          My Ticketmaster                                                                                         74%

       Weekly Ticket Alert
                                                                              45%
            Email

      Interactive Seat Map                                        32%


    Recommended Events                                24%


  Performer On Sale Alert                       17%


              Fan Reviews                 7%

         American Express
                                     2%
            PreSale…

      Ability to use AMEX
                                     2%
     Membership rewards…

  Ticketmaster Blackberry
                                  1%
        Application

        None of the above                       18%


                             0%           10%   20%         30%         40%      50%        60%          70%             80%




ForeSee Results, Inc. Confidential                            22                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                      Ticketmaster Enterprise Browse
                                          Please rate your impression of the Ticketmaster brand.
                                                        April 01, 2010 - April 30, 2010
                                                                (FSR) Site=AU
                                                                    (N: 434)
                                                                   Mean: 7.1

  1 = Not At All Favorable                2%


                           2         1%


                           3               3%


                           4                         4%


                           5                                             10%


                           6                                                     12%


                           7                                                                       19%


                           8                                                                                       22%


                           9                                                           13%


      Very Favorable = 10                                                  11%


                Don't know                      3%


                               0%                     5%           10%                   15%        20%                         25%




ForeSee Results, Inc. Confidential                                  23                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                         Ticketmaster Enterprise Browse
                                               Please rate the reliability of the Ticketmaster brand.
                                                           April 01, 2010 - April 30, 2010
                                                                   (FSR) Site=AU
                                                                       (N: 434)
                                                                      Mean: 7.4

     1 = Not At All Reliable              2%


                           2                   3%


                           3         1%


                           4                        3%


                           5                                  6%


                           6                                                       12%


                           7                                                                      16%


                           8                                                                                        22%


                           9                                                             14%


        Very Reliable = 10                                                                        16%


                Don't know                                     6%


                               0%                        5%             10%                 15%         20%                     25%




ForeSee Results, Inc. Confidential                                       24                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                      How easy is it to manage your account on this site (sign up for emails, set favorites or
                                                        preferences etc)?
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=AU
                                                              (N: 434)
                                                             Mean: 7.4
        1 = Not At All Easy          2%


                           2         2%


                           3                   3%


                           4              2%


                           5                                6%


                           6                                           9%


                           7                                                                13%


                           8                                                                                                  19%


                           9                                                                              16%


            Very Easy = 10                                                                        14%


                Don't know                                                                          15%


                               0%    2%         4%     6%        8%         10%    12%       14%        16%         18%          20%




ForeSee Results, Inc. Confidential                               25                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                    Ticketmaster Enterprise Browse
                       How do you typically learn about events that you would like to attend? Please select all that
                                                                   apply.
                                                      April 01, 2010 - April 30, 2010
                                                              (FSR) Site=AU
                                                                  (N: 434)

               This website                                                                                          44%


           Marketing email                                                                       35%


           Print advertising                                                               32%


                      Radio                                                               32%


              From a friend                                                         28%


                Print article                                           21%


               Fan website                            12%


   Other websites, please
                                                     11%
          specify


     Other, please specify                6%


                                0%   5%        10%          15%   20%         25%   30%     35%        40%        45%          50%




ForeSee Results, Inc. Confidential                                26                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                                     What is your primary reason for visiting this site today?
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=AU
                                                              (N: 434)
                                                                      Find
                                                                    general
                                                                  information
                                         Other, please specify
                                                                   about this
                                                  3%
                                                                      site
                                                                      1%



                                                      Browse for
                                                      event ideas
                                                         10%




                                            Research a specific
                                                  event
                                                  20%
                                                                                Purchase tickets
                                                                                     66%




ForeSee Results, Inc. Confidential                                     27                          Satisfaction Performance Report
Date Created: 05/02/2010




                                             Ticketmaster Enterprise Browse
                                     What type of event are you purchasing tickets for?
                                               April 01, 2010 - April 30, 2010
                                                       (FSR) Site=AU
                                                           (N: 288)



                                     Other, please specify
                                              4%              Family
                                                               4%




                                                                            Sports
                                                                             37%
                                            Arts & Theatre
                                                 21%




                                                             Music
                                                             34%




ForeSee Results, Inc. Confidential                                     28                 Satisfaction Performance Report
Date Created: 05/02/2010




                                              Ticketmaster Enterprise Browse
                                     What type of event are you researching tickets for?
                                                April 01, 2010 - April 30, 2010
                                                        (FSR) Site=AU
                                                            (N: 87)



                                                        Other, please
                                                            specify
                                                     Family
                                                              2%
                                                      5%




                                           Arts & Theatre
                                                16%




                                                                             Music
                                           Sports                            59%
                                            18%




ForeSee Results, Inc. Confidential                              29                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                    Ticketmaster Enterprise Browse
                                     Were you able to accomplish what you intended to on the site?
                                                      April 01, 2010 - April 30, 2010
                                                              (FSR) Site=AU
                                                                  (N: 434)




                                                            Don't know
                                                               4%




                                                No
                                               37%



                                                                                  Yes
                                                                                  59%




ForeSee Results, Inc. Confidential                                 30                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                   Ticketmaster Enterprise Browse
                           Please rate the following attributes on this site: The range and variety of tickets
                                                     April 01, 2010 - April 30, 2010
                                                             (FSR) Site=AU
                                                                 (N: 434)
                                                                Mean: 7.1

                   1 = Poor                    3%


                           2         2%


                           3              2%


                           4                   3%


                           5                               7%


                           6                                             11%


                           7                                                                                     21%


                           8                                                                               20%


                           9                                               11%


             Excellent = 10                                                      12%


                Don't know                                7%


                               0%                   5%             10%                 15%                20%                     25%




ForeSee Results, Inc. Confidential                                  31                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                    Ticketmaster Enterprise Browse
                                     The ticket descriptions (i.e. Platinum, Premium, Adult, Family).
                                                      April 01, 2010 - April 30, 2010
                                                              (FSR) Site=AU
                                                                  (N: 434)
                                                                 Mean: 6.9

                   1 = Poor                   3%


                           2            2%


                           3             2%


                           4                  4%


                           5                                       9%


                           6                                              11%


                           7                                                                       18%


                           8                                                                                        22%


                           9                                      9%


             Excellent = 10                                              10%


                Don't know                                               10%


                               0%                  5%              10%                15%                20%                     25%




ForeSee Results, Inc. Confidential                                  32                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                                                        The seating maps
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=AU
                                                              (N: 434)
                                                             Mean: 6.5

                   1 = Poor                            6%


                           2              3%


                           3                    4%


                           4                           6%


                           5                                              9%


                           6                                                           11%


                           7                                                                       15%


                           8                                                                                        18%


                           9                                         8%


             Excellent = 10                                                      10%


                Don't know                                            9%


                               0%    2%    4%         6%       8%          10%         12%   14%   16%        18%          20%




ForeSee Results, Inc. Confidential                              33                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                             Ticketmaster Enterprise Browse
                                     Did you make a purchase during your visit today?
                                               April 01, 2010 - April 30, 2010
                                                       (FSR) Site=AU
                                                           (N: 434)




                                             Yes
                                             32%




                                                                         No
                                                                        68%




ForeSee Results, Inc. Confidential                          34                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                      While purchasing your tickets, did you use an interactive seat map that allowed you to
                                                   choose your actual seats?
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=AU
                                                              (N: 137)




                                               Yes
                                               35%




                                                                               No
                                                                              65%




ForeSee Results, Inc. Confidential                              35                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                                     Please rate the ease of using the interactive seat map.
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=AU
                                                              (N: 48)
                                                             Mean: 6.6

                   1 = Poor          2%


                           2                                         10%


                           3         2%


                           4                       6%


                           5                                         10%


                           6                                               13%


                           7                                         10%


                           8                                                                                    23%


                           9                                         10%


             Excellent = 10                                                13%


                Don't know      0%


                               0%           5%                 10%                15%          20%                     25%




ForeSee Results, Inc. Confidential                              36                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                 Ticketmaster Enterprise Browse
                        Please indicate how the interactive seat map influenced your purchase on this site.
                                                   April 01, 2010 - April 30, 2010
                                                           (FSR) Site=AU
                                                               (N: 48)


                                                               Both - I purchased
                                                              more tickets and more
                                     I purchased more tickets   expensive tickets
                                               2%                       2%




                                                    I purchased more
                                                    expensive tickets
                                                           15%




                                                                                 No difference
                                                                                     81%




ForeSee Results, Inc. Confidential                                       37                           Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                     How did you become aware of the event you purchased tickets for?
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=AU
                                                                   (N: 137)


           Marketing email                                                                               20%


                      Other                                                       13%


           Print advertising                                                   12%


               This website                                                 12%


              From a friend                                              11%


                      Radio                                         9%


     Other website, please
                                                                    9%
            specify


                Print article                               7%


               Fan website                             6%


                                0%                5%               10%                  15%             20%                     25%




ForeSee Results, Inc. Confidential                                  38                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                    Ticketmaster Enterprise Browse
                                          Please rate the overall purchase process on this site.
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=AU
                                                                   (N: 137)
                                                                  Mean: 7.2

                   1 = Poor                    3%


                           2              2%


                           3                        4%


                           4                                  5%


                           5                   3%


                           6                                                   12%


                           7                                                                       18%


                           8                                                                                          22%


                           9                                                                             19%


             Excellent = 10                                                 12%


                Don't know           1%


                               0%                        5%        10%                15%                20%                      25%




ForeSee Results, Inc. Confidential                                  39                                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                 Ticketmaster Enterprise Browse
                       Please rate the usefulness of the clock indicating the time remaining during the ticket
                                                         selection process.
                                                   April 01, 2010 - April 30, 2010
                                                           (FSR) Site=AU
                                                               (N: 137)
                                                              Mean: 7.4
                   1 = Poor               3%


                           2         1%


                           3         1%


                           4                             6%


                           5                   4%


                           6                                           10%


                           7                                                                          19%


                           8                                                                    17%


                           9                                                                                 20%


             Excellent = 10                                                               15%


                Don't know                3%


                               0%                   5%           10%                15%                20%                     25%




ForeSee Results, Inc. Confidential                                40                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                  Ticketmaster Enterprise Browse
                           Were you aware that you could log in to your account before making a purchase?
                                                    April 01, 2010 - April 30, 2010
                                                            (FSR) Site=AU
                                                                (N: 137)



                                                          I am not a
                                                     registered member
                                                             7%




                                               No
                                              30%




                                                                               Yes
                                                                               63%




ForeSee Results, Inc. Confidential                                 41                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                         Ticketmaster Enterprise Browse
                                          Please rate the ease of logging in to complete your purchase.
                                                           April 01, 2010 - April 30, 2010
                                                                   (FSR) Site=AU
                                                                       (N: 127)
                                                                      Mean: 7.5

                   1 = Poor                  3%


                           2         1%


                           3          2%


                           4                       5%


                           5                 3%


                           6                                 9%


                           7                                    10%


                           8                                                                                    29%


                           9                                                          19%


             Excellent = 10                                             13%


                Don't know                             6%


                               0%                 5%        10%          15%           20%          25%        30%               35%




ForeSee Results, Inc. Confidential                                      42                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                   Ticketmaster Enterprise Browse
                 Please rate the clarity of the site in directing you to customer support, if necessary, after your
                                                                purchase.
                                                     April 01, 2010 - April 30, 2010
                                                             (FSR) Site=AU
                                                                 (N: 137)
                                                                Mean: 6.6
                   1 = Poor                              7%


                           2         1%


                           3              3%


                           4              3%


                           5                                  8%


                           6                              7%


                           7                                        9%


                           8                                                          16%


                           9                                                  13%


             Excellent = 10                         5%


                Don't know                                                                                             27%


                               0%              5%                  10%          15%         20%            25%                  30%




ForeSee Results, Inc. Confidential                                       43                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                        Ticketmaster Enterprise Browse
                                                      Which delivery option did you choose?
                                                          April 01, 2010 - April 30, 2010
                                                                  (FSR) Site=AU
                                                                      (N: 137)


                 Ticket Fast                                                                                           56%


               Regular mail                                                  26%


    Venue pick up/will call                     8%


           Special Delivery                4%


     Retail location pick up          2%


                      Other           2%


                        UPS          1%


       Paperless Ticketing           1%


                     Fed Ex     0%


                               0%               10%              20%               30%        40%     50%                  60%




ForeSee Results, Inc. Confidential                                      44                          Satisfaction Performance Report
Date Created: 05/02/2010




                                           Ticketmaster Enterprise Browse
                                     Have you purchased from this site in the past?
                                             April 01, 2010 - April 30, 2010
                                                     (FSR) Site=AU
                                                         (N: 434)




                                                     Don't know
                                                        3%




                                            No
                                           26%




                                                                       Yes
                                                                       71%




ForeSee Results, Inc. Confidential                         45                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                  Ticketmaster Enterprise Browse
                             Have you contacted customer service by phone or email in the past 30 days?
                                                    April 01, 2010 - April 30, 2010
                                                            (FSR) Site=AU
                                                                (N: 434)
                                                                                      Yes, by phone
                                                                                        and email
                                                                                           1%

                                                Yes, by phone
                                                            Yes, by email    Don't know
                                                     7%          2%             0%




                                                                             No
                                                                            90%




ForeSee Results, Inc. Confidential                                   46                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                 In the past 30 days, why did you contact customer service by phone and/or email? (Select all
                                                            that apply)
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=AU
                                                              (N: 43)


      To make a purchase                                                                                      30%




       To report difficulties
        encountered while                                                                                     30%
        purchasing online



       To request more
                                                                                        23%
  information about events



     To resolve a problem
     with a recently placed                                                 19%
              order




                      Other                         9%



                                0%    5%           10%          15%          20%          25%            30%               35%




ForeSee Results, Inc. Confidential                            47                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                  Ticketmaster Enterprise Browse
                                Was your problem resolved as a result of contacting customer service?
                                                    April 01, 2010 - April 30, 2010
                                                            (FSR) Site=AU
                                                                 (N: 8)




                                                  Don't know
                                                    25%



                                                                                  Yes
                                                                                  50%




                                                     No
                                                    25%




ForeSee Results, Inc. Confidential                                48                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                What is your overall satisfaction with your customer service experience?
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=AU
                                                                   (N: 43)
                                                                  Mean: 6.2

        1=Very dissatisfied                  2%


                           2                                                                                              16%


                           3                            5%


                           4                                                    9%


                           5                            5%


                           6                                        7%


                           7                                                    9%


                           8                                                    9%


                           9                                                                                              16%


          Very satisfied=10                                                                                14%


                Don't know                                          7%


                               0%       2%        4%         6%          8%      10%       12%       14%            16%           18%




ForeSee Results, Inc. Confidential                                 49                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                                Ticketmaster Enterprise Browse
                    Which ONE of the following do you consider to be most influential in your ticket purchase
                                                            decisions?
                                                  April 01, 2010 - April 30, 2010
                                                          (FSR) Site=AU
                                                              (N: 434)

               Ticket prices                                                                                      22%

       Schedule dates and
                                                                                              18%
             times
            General Ticket
                                                                                 14%
             availability

    Quality of seat location                                                    14%

       Ability to select your
                                                                       11%
                seats

         Event information                                  9%


     Other, please specify                          4%

  Location of the venue in
                                               3%
   relation to your home
            Availability of
                                          2%
         premium/platinum…

              Fan Reviews                 2%

        Venue information
                                     1%
       (directions, parking)

                                0%                  5%           10%             15%                20%                     25%




ForeSee Results, Inc. Confidential                               50                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                            Ticketmaster Enterprise Browse
                                     How many events do you typically attend in a year?
                                              April 01, 2010 - April 30, 2010
                                                      (FSR) Site=AU
                                                          (N: 434)




                                             More than 20          None
                                                 5%                 2%




                                                   11 to 20
                                                     9%


                                                                            3 to 5
                                          1 to 2                            45%
                                          15%




                                                         6 to 10
                                                          24%




ForeSee Results, Inc. Confidential                                   51                   Satisfaction Performance Report
Date Created: 05/02/2010




                                        Ticketmaster Enterprise Browse
                                            Please select your age.
                                          April 01, 2010 - April 30, 2010
                                                  (FSR) Site=AU
                                                      (N: 434)

                                                  Prefer not to respond
                                                           1%

                                                65 and over    Under 18
                                                    3%           1%


                                                18 - 24
                                                 7%
                                                                           45 - 54
                                                                            29%
                                     55 - 64
                                      13%




                                      25 - 34
                                       22%
                                                                      35 - 44
                                                                       24%




ForeSee Results, Inc. Confidential                            52                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     Ticketmaster Enterprise Browse
                                        Please select your gender.
                                       April 01, 2010 - April 30, 2010
                                               (FSR) Site=AU
                                                   (N: 434)




                                            Prefer not to respond
                                                     1%




                                     Male
                                     31%




                                                                    Female
                                                                     68%




ForeSee Results, Inc. Confidential                    53                     Satisfaction Performance Report
Date Created: 05/02/2010




                                                     Ticketmaster Enterprise Browse
                                 Including yourself, how many people currently live in your household?
                                                       April 01, 2010 - April 30, 2010
                                                               (FSR) Site=AU
                                                                   (N: 434)


                                                    Prefer not to respond
                                                             4%
                                                                    8 or more
                                                                       1%


                                                           1
                                                          8%



                                                5 to 7
                                                14%




                                                                                2 to 4
                                                                                73%




ForeSee Results, Inc. Confidential                                      54                               Satisfaction Performance Report
Date Created: 05/02/2010




                                            Ticketmaster Enterprise Browse
                 Do any members of your household fall into the following age brackets? Select all that apply.
                                              April 01, 2010 - April 30, 2010
                                                      (FSR) Site=AU
                                                          (N: 434)



        None of the above                                                                                   60%




                    12 to 17                        18%




                     6 to 11                      15%




                    Under 6                 12%




     Prefer not to respond           7%



                               0%     10%           20%         30%           40%          50%           60%               70%




ForeSee Results, Inc. Confidential                             55                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                    Ticketmaster Enterprise Browse
                                             Which category reflects your household income?
                                                      April 01, 2010 - April 30, 2010
                                                              (FSR) Site=AU
                                                                  (N: 434)



                                                                       Under
                                                                      $25,000
                                           $125,000 - $149,999          3%
                                                   6%

                                 $100,000 - $124,999
                                         9%




                                                                                 Prefer not to respond
                                                  $25,000 - $49,999                      32%
                                                         9%
                                                  $50,000 - $74,999
                                                        10%

                                                                                $75,000 - $99,999
                                                                                      17%
                                                          $150,000 or more
                                                                14%




ForeSee Results, Inc. Confidential                                         56                            Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                          Other way you learn about
                 Satisfaction
    Date                                   Which website?           Other websites         events you would like to      Other primary reason
                    Score
                                                                                                   attend:




 04/01/2010            44
 04/01/2010            74



 04/01/2010            33                                    web forums

 04/01/2010            56                                    liveguide.com.au, ticketek                               checking my ticket purchase




 04/01/2010            74            comedyfestival.com.au

 04/01/2010            96
 04/01/2010            56
 04/01/2010            70

 04/01/2010            85




 04/01/2010            89




ForeSee Results, Inc. Confidential                                               57                                                Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010            59


 04/01/2010            70                                      Ticketek.com; Showbiz.com
 04/01/2010            74            west coast eagles         any from browsing           foxtel


 04/01/2010            33            ticketek                                              friends
 04/01/2010            89




                                     Melbourne International
 04/01/2010            74            Comedy Festival
                                                                                                     Looking for a contact email
 04/01/2010            26                                                                            address - ticket problem
 04/01/2010            67




 04/01/2010            30


 04/01/2010            78


 04/01/2010            74




ForeSee Results, Inc. Confidential                                               58                               Satisfaction Performance Report
Date Created: 05/02/2010




 04/02/2010            30
 04/02/2010            63

 04/02/2010            26

 04/02/2010            52

 04/02/2010            63
 04/02/2010            81
 04/03/2010            67
                                                   Print out tickets to event that
                                                   purchased tickets for a couple
 04/03/2010            63                          of days ago

 04/03/2010            45
 04/03/2010            70




 04/03/2010            52




 04/03/2010            22
 04/03/2010            85
 04/04/2010            37            comedy


ForeSee Results, Inc. Confidential            59                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/04/2010            33
 04/04/2010            78

 04/05/2010            70            West Coast Fever

 04/05/2010            41
 04/05/2010            78            AFL



 04/05/2010             7                                                        TV


 04/05/2010            52



 04/05/2010            74                               festival specific




ForeSee Results, Inc. Confidential                                          60        Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010            52            comedy festival        tv
 04/05/2010            26


 04/05/2010            56                                   word of mouth


 04/05/2010            85




 04/05/2010            74
 04/06/2010             8




 04/06/2010             4

 04/06/2010            89



 04/06/2010            67
 04/06/2010            89
 04/06/2010            78
 04/06/2010            96




ForeSee Results, Inc. Confidential                     61                   Satisfaction Performance Report
Date Created: 05/02/2010




                                           FasterLouder and the email
 04/06/2010            70                  alerts from this website
 04/06/2010            45
 04/06/2010            89                  ticket tec
 04/06/2010            81


 04/06/2010             4                                               TV Advertisement




 04/06/2010            19



 04/06/2010            74


 04/06/2010            59

 04/06/2010            44            MCC




ForeSee Results, Inc. Confidential                            62                           Satisfaction Performance Report
Date Created: 05/02/2010




 04/06/2010            63
 04/07/2010            19
                                                                 showbiz,com.au
 04/07/2010            89                                        ticketek bass headliners
 04/07/2010            96

 04/07/2010            78            Melbourne Comedy Festival                              General media
 04/07/2010            59




ForeSee Results, Inc. Confidential                                                 63                       Satisfaction Performance Report
Date Created: 05/02/2010




 04/07/2010            26




 04/07/2010            52




 04/07/2010             4                              afl
 04/07/2010           100
 04/07/2010            56
                                                                  Word of mouth and
                                                                  subscription to W.A.Opera and
 04/07/2010            33                                         W.A.S.O.
 04/07/2010            93            jupiters casino




ForeSee Results, Inc. Confidential                           64                                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/07/2010            56


 04/08/2010            30




 04/08/2010            67
 04/08/2010            63                                                                TV                        Print tickets
                                     Melbourne International
 04/08/2010            93            Comedy Festival


                                                               Triple J gig guide
 04/08/2010            78            Frontier touring          Frontier Touring
 04/08/2010            67

                                                                                         newspaper entertainment
 04/08/2010            74                                                                pages
 04/08/2010            41

 04/08/2010            93

 04/08/2010            70

 04/08/2010            89
 04/08/2010           100
 04/08/2010            89



 04/09/2010            56            AFL.com.au                afl.com.au
 04/09/2010            96


ForeSee Results, Inc. Confidential                                                  65                                             Satisfaction Performance Report
Date Created: 05/02/2010




 04/09/2010             4            www.comedyfestival.com.au


 04/09/2010            48

                                                                                      Printing already purchased
 04/09/2010            93                                                             tickets
 04/09/2010            78



 04/09/2010           100




 04/10/2010             0                                             word of mouth
 04/10/2010            67
 04/10/2010            89


 04/10/2010            45
 04/10/2010            67            www.mwse.com.au




 04/10/2010            48
 04/10/2010            85
 04/10/2010            74
 04/10/2010            93




ForeSee Results, Inc. Confidential                               66                                Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            74
 04/11/2010            74




 04/11/2010            37




 04/11/2010            70            Netball Australia
 04/11/2010            67

 04/11/2010            67
 04/11/2010           100

 04/11/2010            78
 04/11/2010            41            Geelong Cats                 Geelong Cats




                                     franck merrick hippodrome,
 04/11/2010            15            baltimore

 04/11/2010            70
 04/11/2010            59            Netball Australa             Sporting websites
 04/11/2010            70            melb int comedy fest         various




ForeSee Results, Inc. Confidential                                                    67   Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010            52            Comedy Festival

 04/12/2010            96

 04/12/2010            33                                   tv

 04/12/2010            71            supafest



 04/12/2010             8

 04/12/2010            89
 04/12/2010            63            the gabba
 04/12/2010            78



 04/12/2010            44




 04/12/2010             0




ForeSee Results, Inc. Confidential                     68        Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010            63                               yahoo


 04/12/2010            78

 04/12/2010            89            west coast eages
 04/12/2010            67

 04/12/2010            93            Frontier
 04/12/2010            52

 04/12/2010            15



 04/12/2010            44            Bigpond



 04/13/2010            56            crows members
 04/13/2010            19
 04/13/2010           100



 04/13/2010            56
 04/13/2010            44

 04/13/2010            11




                                                        LINK FROM THE WICKED
 04/13/2010            70            WICKED             SITE




ForeSee Results, Inc. Confidential                                     69      Satisfaction Performance Report
Date Created: 05/02/2010




 04/13/2010            33


 04/13/2010            41

 04/13/2010             8
 04/13/2010            41

 04/13/2010            70

 04/13/2010            67




 04/13/2010             8                 t.v.

 04/13/2010            40
 04/13/2010            89
 04/13/2010            45

 04/13/2010           100


 04/14/2010            70

 04/14/2010            89




ForeSee Results, Inc. Confidential   70          Satisfaction Performance Report
Date Created: 05/02/2010




 04/14/2010            33




 04/14/2010             7            comedy festival



 04/14/2010             4            comedyfestival.com.au




 04/14/2010            63            Manly Sea Eagles
 04/14/2010            78

 04/14/2010            81
 04/14/2010            30            Wiggles homepage
 04/14/2010            78                                    google




 04/14/2010            11
 04/14/2010            52

 04/14/2010           100

 04/14/2010            70




ForeSee Results, Inc. Confidential                                    71   Satisfaction Performance Report
Date Created: 05/02/2010


                                                                  My email adress. I'm a
                                                                  member so information comes
 04/14/2010            89                                         in my email adress.

 04/14/2010            89                  Ticketmaster


 04/15/2010            85

 04/15/2010           100
                                                                                                Enqire about delivery of my
 04/15/2010            74                  ticketek.com.au                                      tickets
 04/15/2010            70




 04/15/2010            23

 04/15/2010            67




 04/15/2010            70



 04/15/2010             0

 04/15/2010            89
 04/15/2010            89


 04/15/2010            71
 04/15/2010            78




 04/15/2010            63            AFL




ForeSee Results, Inc. Confidential                           72                                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/15/2010           100
 04/15/2010            48            comedy festival

 04/15/2010            41

 04/15/2010             8
 04/16/2010            78




 04/16/2010            26            wiggle time
 04/16/2010            78                                           www.ticketek.com.au
 04/16/2010            67

                                                                    Frontier Touring website or
                                                                    other event company websites
 04/16/2010            52                                           that link to their events.
 04/17/2010            85            melbournecomedyfestival




                                     Comedy festival> Buy button
                                     not easy to locate on comedy
 04/17/2010            56            festival pages.                comedyfestival.com.au

 04/17/2010            26            www.sydneyswans.com.au




ForeSee Results, Inc. Confidential                                                     73          Satisfaction Performance Report
Date Created: 05/02/2010




 04/17/2010            37            AFL
 04/17/2010            78

 04/17/2010             0            north melbourne fc

 04/17/2010            93




 04/17/2010             0




 04/17/2010             0
 04/18/2010            74



 04/18/2010            48

 04/18/2010            63


 04/18/2010            33

 04/18/2010            85



 04/18/2010            67
 04/18/2010            56




ForeSee Results, Inc. Confidential                        74   Satisfaction Performance Report
Date Created: 05/02/2010




 04/19/2010            41




 04/19/2010            74



 04/19/2010            59
 04/19/2010            89

 04/19/2010            89            Freemantle Dockers




 04/19/2010            74




 04/19/2010            11                                      Newspapers, AFL football site.
 04/19/2010            93




ForeSee Results, Inc. Confidential                        75                                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/19/2010            15

 04/19/2010            89            google


 04/19/2010            44
 04/19/2010            78
 04/19/2010            78
 04/19/2010            67            internet

 04/20/2010            37
 04/20/2010            81


 04/20/2010            41




 04/20/2010             0

 04/20/2010            44                               ute shows and BnS balls
 04/20/2010            74
 04/20/2010            74




 04/20/2010            78            msn, google




 04/20/2010            56
 04/20/2010            89


ForeSee Results, Inc. Confidential                 76                             Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010            85
                                                                                        Post a review for a previous
 04/20/2010            33                                                               event



 04/21/2010            89




 04/21/2010            59            www.powderfinger.com
 04/21/2010            59




 04/21/2010            19
 04/21/2010            67                                   jjj

 04/21/2010            63

 04/21/2010            89
                                                            nrl, theatre companies,
 04/21/2010            85            nrl                    specific program websites


 04/21/2010            30




ForeSee Results, Inc. Confidential                                              77                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/21/2010             4            AFL Website

 04/21/2010            78

 04/21/2010            89
 04/21/2010            67

 04/21/2010            85
 04/21/2010            82

 04/21/2010            78

 04/21/2010            67



 04/21/2010            59
 04/21/2010            78



 04/21/2010            85
 04/21/2010            63                          google


 04/21/2010            52                                                  pricing of the rock ballet
                                                   Sydney Morning Herald
 04/22/2010           100                          website
 04/22/2010           100

 04/22/2010            67



 04/22/2010           100


ForeSee Results, Inc. Confidential                                   78                  Satisfaction Performance Report
Date Created: 05/02/2010




 04/22/2010            74
 04/22/2010            48

                                     promoters, record companies,
                                     SMH, Virginblue-Bluetix,
                                     Mastercard presale,
 04/22/2010            11            visapresale etc etc




 04/23/2010            19




 04/23/2010            22
 04/23/2010            55
 04/23/2010            33



 04/23/2010            44
 04/23/2010             0

                                                                         Find a particular ticketmaster
 04/23/2010             0            ticketek                            concert
 04/23/2010            52
 04/23/2010            63

 04/23/2010            22

 04/23/2010            74

 04/23/2010           100
 04/23/2010            67                                           tv


 04/23/2010            89            twitter.com
 04/23/2010            74


ForeSee Results, Inc. Confidential                      79                             Satisfaction Performance Report
Date Created: 05/02/2010



 04/24/2010            74
 04/24/2010           100


 04/24/2010             7


 04/24/2010            78            Melbourne Storm   the official site link
 04/24/2010            56                                                            tv guide
 04/24/2010            67
 04/24/2010            78
 04/24/2010            74
 04/24/2010            74                                                            tv news
 04/24/2010            82
 04/24/2010            78            deep purple



 04/24/2010            52

 04/24/2010            78
 04/24/2010            89

 04/24/2010            74


 04/24/2010            89




 04/25/2010            78
 04/25/2010            70
 04/25/2010            74

 04/25/2010           100

 04/25/2010           100



 04/25/2010            56




ForeSee Results, Inc. Confidential                                              80              Satisfaction Performance Report
Date Created: 05/02/2010




 04/25/2010            63
 04/25/2010            44
 04/26/2010            89


 04/26/2010            67




 04/26/2010            52            Port Adelaide Power




                                     http://www.wickedthemusical.c
 04/26/2010            15            om.au/home.html
 04/26/2010            59

 04/26/2010            89            Powderfinger website
 04/26/2010            22
 04/26/2010           100




 04/26/2010            44                                                 Google artist's name
 04/26/2010            56
 04/26/2010            56
 04/26/2010            85
 04/26/2010            78




ForeSee Results, Inc. Confidential                                   81                          Satisfaction Performance Report
Date Created: 05/02/2010




 04/26/2010             0
 04/26/2010            71
 04/26/2010            67
 04/26/2010           100


                                                                               find phone number to call
 04/26/2010            37            AFL                   sporting fixtures   operator


 04/27/2010            67

 04/27/2010            22            afl
 04/27/2010            89
 04/27/2010           100


 04/27/2010            74




 04/27/2010            11




 04/27/2010            18            www.afl.com.au


 04/27/2010             0


ForeSee Results, Inc. Confidential                    82                                    Satisfaction Performance Report
Date Created: 05/02/2010



 04/27/2010            89                                            Facebook, Twitter


 04/27/2010            52            My hotmail account
 04/27/2010            63            afl.com.au                                               newspapers




 04/27/2010             0


 04/27/2010            70            rockwiz
 04/27/2010            59            Powderfinger fan presale site

 04/27/2010            45
 04/27/2010            74
 04/27/2010           100



 04/27/2010            85            Powderfinger                                             Weekly Ticket email alert
 04/27/2010           100

 04/27/2010            26            AFL
 04/27/2010            74

 04/28/2010            89


                                     link from my email about a
 04/28/2010            56            presale                         ticketek
 04/28/2010            89
 04/28/2010            67




ForeSee Results, Inc. Confidential                                                       83                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                     I am a Western Bulldogs
                                                     member with a reserved level
                                                     2 seating and often need to
                                                     buy tickets for parking as I
                                                     have limited ability and it
                                                     seems to be almost impossible
                                                     to get them online. I have had
                                                     no trouble with getting seats
 04/28/2010            22                            when needed.



 04/28/2010            67



 04/28/2010            67
 04/28/2010            78




 04/28/2010            56

 04/28/2010            67
 04/28/2010            63




 04/28/2010            48
 04/28/2010            96
 04/28/2010            59

 04/28/2010            67            ticketek
 04/28/2010             0

 04/28/2010            48
 04/28/2010            74

 04/28/2010            48




ForeSee Results, Inc. Confidential              84                                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            48
 04/28/2010            56
 04/28/2010            82
 04/28/2010            78




 04/28/2010            59            general music,sports sites
 04/28/2010            96

 04/28/2010            78
 04/28/2010            37


 04/28/2010            89
 04/28/2010           100

 04/28/2010            89




 04/28/2010            89

 04/28/2010           100




 04/28/2010            93

 04/28/2010            67            music and ticket sites




ForeSee Results, Inc. Confidential                        85      Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            56

 04/28/2010           100
                                                                      Ticketek, SMH Box office, Acer
                                                                      Arena, Wollongong
 04/28/2010            85                                             Entertainment Centre
                                     http://www.statetheatre.com.au
 04/29/2010            19            /bookings_general.asp




 04/29/2010            74




 04/29/2010             0



 04/29/2010            74

 04/29/2010            85

 04/29/2010            44

 04/29/2010            67
 04/29/2010            85




ForeSee Results, Inc. Confidential                                                        86           Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010            56                                 to cancel an account
 04/29/2010            67

 04/29/2010            70

 04/29/2010            82




 04/29/2010            78
 04/29/2010            89            port adelaide

 04/29/2010            85




 04/29/2010            22

 04/29/2010            41
 04/29/2010            78
 04/29/2010            74




 04/29/2010            56

 04/29/2010            85
 04/29/2010           100
 04/29/2010            78
 04/29/2010            78
 04/29/2010            56




ForeSee Results, Inc. Confidential                   87                Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010            67                               Ticketek & Bocs


 04/29/2010            67            powderfinger.com
 04/29/2010           100
 04/29/2010           100
 04/29/2010            67
 04/29/2010           100



 04/29/2010            78




 04/30/2010            37

 04/30/2010            93                                                      EMail alert
 04/30/2010            85




 04/30/2010             7




ForeSee Results, Inc. Confidential                                        88                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/30/2010            63
 04/30/2010            78
 04/30/2010            67




 04/30/2010            33
 04/30/2010            81                       www.last.fm
 04/30/2010            74



 04/30/2010            22




 04/30/2010            15
 04/30/2010            85


 04/30/2010            67
 04/30/2010            78
 04/30/2010            85
 04/30/2010            44


 04/30/2010            59            Frontier                      radio 774

 04/30/2010            78
 04/30/2010            67
 04/30/2010            44

 04/30/2010            67




ForeSee Results, Inc. Confidential                            89               Satisfaction Performance Report
Date Created: 05/02/2010



                                              Ticketmaster Enterprise Browse
                                                  Open-Ended Responses
                                                April 01, 2010 - April 30, 2010
                                                        (FSR) Site=AU


                                                                                                                                 Is there anything you would
                                                                    Why weren't you able to
Other event for purchasing           Other event for researching                                       Other website where you     like to share specifically
                                                                   accomplish what you came
         tickets                               tickets                                                     became aware:         about the purchase process
                                                                            to do?
                                                                                                                                             today?



                                                                                                                                 The full receipt does not break
                                                                                                                                 down the charges. As the
                                                                                                                                 ticket cost $6, I assume it cost
                                                                                                                                 $5.75 to use ticketfast which is
                                                                                                                                 pretty high.


                                                                   there wasn't any event listed in
                                                                   categories even though i know
                                                                   the shows are on in perth
                                                                   I had to call the customer
                                                                   service
                                                                                                                                 -process fee too expensive
                                                                                                                                 -seat map needs rows
                                                                                                                                 -tickets should appear straight
                                                                                                                                 away, shouldn't ahve to click
                                                                                                                                 on
comedy                                                                                                comedyfestival.com.au      'myticketmaster'


                                                                   price

                                                                   They would not acknowledge
                                                                   my new card number
                                                                                                                                 Did not know there was an
                                                                                                                                 interactive seating map!!
                                                                                                                                 Would like to know which
                                                                                                                                 seats remain and would like to
                                                                                                                                 hover over them to select the
                                                                                                                                 appropriate seats.




ForeSee Results, Inc. Confidential                                                      90                                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     it kept telling me there was no
                                     such concert.




                                                                        The details about the comedy
                                                                        festival 'laugh pack' for
Melbourne International                                                 purchasing multiple tickets are
Comedy Festival                                                         unclear.
                                     No email address. Phone
                                     number only


                                     I am a member of the Western
                                     Bulldogs and there is no
                                     member seating still available
                                     for a game that is still more
                                     than a week away. My only
                                     option on the website is to pay
                                     full price!!! Where is the value
                                     in a membership? RELEASE
                                     MORE SEATS!!!


                                     Ticket Prices to expensive




ForeSee Results, Inc. Confidential                        91                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     Every time I check, tickets are
                                     unavailable. No where does it
                                     say that it is sold out, just can't
                                     find any. Don't understand why
                                     it is so difficult.
concert
                                                                           changing dates to compare
                                                                           seating availability is difficult




                                                                           No




                                     Need to telephone customer
                                     service regarding event
                                     change and insufficient
                                     notification

                                     Keeps offering me the same
                                     AFL seat in the back row, I do
                                     not want this seat, yet it is the
                                     only one I am offered for hours
                                     whilst all the other seats I want
                                     are being sold to other users
                                     and people on the phone and
                                     at agencies. PLEASE add an
                                     option to select different seats
                                     within the same category
                                     instead of having to accept the
                                     'best' available.




ForeSee Results, Inc. Confidential                          92                            Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                  No



                                               Browser unable to read the
comedy                                         security check

                                               You said you have no tickets
                                               for sale and it is advertised on
                                               TV that you have them for
                                               sale.
                                               You didnt have that particular
                                               musical for sale on the site at
                                     Musical   all.


                                                                                  Would prefer to print out
                                                                                  tickets. Less hassle.




ForeSee Results, Inc. Confidential                                  93                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                Yes it was had going back and
                                                                                                fort between pages the back
                                                                                                button etc wouldn't work
                                                                                                properly and didnt see to be
                                                                                                goo alternatives on your actual
                                     comedy festival shows                                      webpage.

                                                             because the band concert is
                                                             not shown to be scheduled on
                                                             your site



                                                                                                A clearer map of where the
                                                                                                seats allocated prior to making
                                                                                                the purchase deecision. The
                                                                                                countdown of the clock puts
                                                                                                pressure to accept the seating
                                                                                                allocation!
Comedy
                                                             no available tickets in the $25
                                                             price range all are in 60 range
                                                             which is not correct, plus takes
                                                             too long to get through the
                                                             process each time with having
                                                             to type those codes in every
                                                             time. i have decided to ring
                                                             instead


                                                             Because Hawthorn do not
                                                             release enough reserved
                                                             seating to the general public.
                                                             IT SUCKS
                                                             not avaliable




ForeSee Results, Inc. Confidential                                                94                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     sold out
                                     tickets not on sale yet

                                     You have it listed, but it says
                                     there are no shows available,
                                     yet I just saw the ad on TV.
                                     Couldn't find ticket availability
                                     for "Good Evening: The
                                     sketches of Peter Cook and
                                     Dudley Moore with Shaun
                                     Micallef and Stephen Curry".




                                     Yesterday, my CC details were
                                     not accepted, today OK




ForeSee Results, Inc. Confidential                         95            Satisfaction Performance Report
Date Created: 05/02/2010




                                     No tickets available




ForeSee Results, Inc. Confidential                          96   Satisfaction Performance Report
Date Created: 05/02/2010




                                     looking for metallica tickets not
                                     too sure if sold on this site.
                                     Because I know there are
                                     better seats available than
                                     those offered tonight. There
                                     should be a fairer way of
                                     offering tickets than block to
                                     block. All row 1 seats should
                                     be offered before all row 2
                                     seats. At least provide the
                                     option to choose again and be
                                     offered different seats


                                     I'm told no seats match my
                                     specific request!!!! I refuse to
                                     pay premium price when I am
                                     entitled to an upgrade...this
                                     happens often with this venue!
                                     I am also annoyed that
                                     required information is not
                                     retained in order to retry as
                                     directed.

                                     sales not open

                                     There doesn't appear to be
                                     anything on
                                                                         no




ForeSee Results, Inc. Confidential                        97                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     Seats were not good enough
                                     on dates required



                                                                                          the code words can be difficult
                                                                                          to read.
                                                                                          when doing a presale it won't
                                                                                          let me buy tickets in different
                                                                                          sections of festival hall eg.
                                                                                          licensed and unlicensed. have
                                                                                          to go through ticket buying
                                                                                          process twice and get stung
                                                                                          for registered post etc twice -
                                                                                          rip off and means I miss out on
                                                                       touring company    best seats


                                                                       That's Melbourne
                                     There was an error in the
                                     ticket purchasing process-
                                     assuming presale tickets are
                                     no longer available.

                                     no ticketes available for the
                                     performer interested in at this
comedy                               time



                                     Because the seats I want for
                                     football aren't available.




                                     Did not like seats offered; was
                                     not able to scan through to
                                     see alternate seats
                                                                                          no


ForeSee Results, Inc. Confidential                        98                                           Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                         Painfully slow and tedious

                                     No tickets available for the
                                     musical I want to see.




                                     couldnt find a way to enter
                                     credit card details ahead of
                                     pre sale date for future
                                     reference




                                     Because this is one of the
                                     worst webistes that I have ever
                                     had the misfortune of
Comedy festiva                       encountering.




                                                                       www.mwse.com.au




                                     Still deciding which night




ForeSee Results, Inc. Confidential                        99                                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                           Overall the process was above
                                                                                           par. The only issue I had was
                                                                                           that I wanted to search across
                                                                                           the listed dates to attain the
                                                                                           best seat and this was quite
                                                                                           troublesome as you had to go
                                                                                           into each separately and all
                                                                                           times required the imputing of
                                                                       bell shakespeare    a code given.


                                     because of my credit card
                                     details have changed it pisses
                                     me off because i sometimes
                                     use a different one this has
                                     happened before so i have not
                                     been able to buy




                                     You were not selling the Reds
                                     tickets for Brisbane
Comedy Festival
                                     No events on the required
                                     days




                                     we were directed to a poor
                                     choice of seats with no options
                                     for another choice


                                                                       Netball australia   No
melb int comedy fest




ForeSee Results, Inc. Confidential                       100                                            Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                           the ability to print tickets and
                                                                                           not have to pick them up is
                                                                         Comedy Festival   excellent




                                     This survey popped up after I
                                     had typed in my request, but
                                     before my request results
                                     appeared.


                                                                         the gabba


                                     unable to find ticket for general
                                     admissions although they have
                                     been for sale since 08/04/2010

                                     the site kept saying 1 minute
                                     and never found my tickets,
                                     and i waited about 5 minutes,
                                     and 5 minutes on each try.
                                     with nothing happening, i have
                                     an account but have forgotten
                                     the password, so i have
                                     another e-mail address and
                                     was trying to create a new
                                     account, but that was
                                     confusing as well. i have
                                     worked it out now, so i will see
                                     how i go.i tried 3 times, i will
                                     try once more and then if
                                     unsuccessful i will ring up and
                                     order them over the phone.
                                     thanks




ForeSee Results, Inc. Confidential                        101                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                                        yahoo

                                     available tickets were not
                                     suitable




                                     site says they are sold out, not
                                     accurate info!
                                     tried to purchase using my
                                     racq membership but I kept
                                     getting a message to say it
                                     wasn't in the system?????
                                     Seats undercover did not
                                     come up so I will go to an
                                     outlet where I can see the seat
                                     availability map
                                     Could not get Tickets




                                                                                This survey is too long.



                                     Apparently I needed to register
                                     two weeks prior with My
                                     Ticketmaster to be eligible for
                                     presale tickets to Wicked so I
                                     have to wait to general sale
                                     before I come back to buy
                                     them.




ForeSee Results, Inc. Confidential                       102                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     not the right date



                                     the specific link i neede was
                                     not working

                                     Tickets needed a pre sale
                                     code




                                     unless a person has a credit
                                     card it does not recognize that
                                     person

comedy                               cos the tickets wouldn't print


                                     Need tickets with better
                                     seating
                                     Needed more info re seating
                                     due to elderly person
                                     attendance




ForeSee Results, Inc. Confidential                        103          Satisfaction Performance Report
Date Created: 05/02/2010


                                     kept saying no available
                                     tickets, however I had to keep
                                     selecting options to get this
                                     response. Would prefer to be
                                     advised which sections / dates
                                     were sold out.

                                     there are no tickets available
                                     for any of the options I chose
                                     (Henry Rollins) but it didn't
                                     show that it was sold out either
                                     Because David O'Doherty
                                     tickets didn't come up even
                                     though I was diverted here
Comedy                               from another site.
                                                                        Allow to hold several choices
                                                                        of seating rather than going
                                                                        back each time. Refer
                                                                        oposition Ticketek. Otherwise
                                                                        everything OK




                                                                        It the show is booked out I
                                                                        would prefer to know before I
                                                                        go thro the process of booking
                                                                        tickets. Could just have
                                                                        "booked out" on the first
                                                                        mention of the show and date.
                                                                        I had to go thro process
                                                                        several times until i found a
                                                                        show at comedy festival that
                                                                        was notbooked out. would
                                                                        have saved a lot of time is
                                                                        show was marked "booked
                                                                        out".


                                     Not on sale for general public




ForeSee Results, Inc. Confidential                       104                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                               link to view seating options did
                                                               not work


                                                               Seating map sucked. Zoom in
                                                               just showed a larger image.
                                                               what's the point of that?
                                                               Couldn't look at other available
                                                               seats either. That sucked too.
                                                               At least it isn't ticketek, I'm
                                                               grateful for that.

                                     THE PRESALE CODE DIDN'T
                                     WORK. NO INFORMATION
                                     GIVEN AS TO WHY.


                                     too expensive
                                                               the seating map for seymour
                                                               centre way too small and
                                                               lacking any real details

                                                               Had an error message re
                                                               opening Adobe to be able to
                                                               print tickets. Just tried again
                                                               and was fine but same thing
                                                               has happened before.




ForeSee Results, Inc. Confidential                   105                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     could not work out how to
                                     purchase ticket properly

                                     too hard to complete purchase



                                     wanted find the best tickets
                                     across a range of different
                                     dates but needed to look at
                                     each date separately. Too
                                     time consuming.
                                                                                            no



                                     I think they've run out of tickets
                                     for the event.




                                                                                            Really liked not having to log
                                                                                            in or create account to buy.
                                                                                            Really did not like not knowing
                                                                                            when or where my TicketFast
                                                                                            ticket was. After purchasing I
                                                                                            had a reciept of payment but
                                                                                            what I needed to know was
                                                                                            where is my ticket with the
                                                                                            barcode.Selected a link for
                                                                                            ticketfast and it went to a
                                                                                            lengthy help page. I then
                                                                                            thought it must be emailed. I
                                                                                            then had to click around a few
                                                                                            times to find it.View and print
                                                                                            tickets would be better to call
                                                                                            View and Print Your Ticketfast
                                                                          Comedy festival   tickets.
                                     finding out what the seating
                                     meantat Ethihad Stadium




ForeSee Results, Inc. Confidential                        106                                            Satisfaction Performance Report
Date Created: 05/02/2010




                                     Needed some sort of Barcode
masters from paris

                                     you tell me !!!



                                     your website told me that there
                                     were EIGHT Rugby games,
                                     SIX Cricket games, and NO
                                     OPERA performances on the
                                     entire continent of Australia
                                     during THE NEXT YEAR!!
                                     What the HE _ _!!
                                                                       It took me 1 hour and 20
                                                                       minutes to find the optimal
                                                                       night and seating availablility. I
                                                                       had to seach every day, seat
                                                                       by seat option to get the best
                                                                       available.




                                     couldn't find what i was after

                                     Tickets not on sale yet
                                     I was trying to purchase
                                     interstate AFL football tickets
                                     and could not do so.



                                     i wanted to find out the prices
                                     for the powderfinger tickets
                                     and they were not there




ForeSee Results, Inc. Confidential                        107                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       no.
                                     Because although I requested
                                     new seats ,it kepy giving me
                                     the smae seat allocation.I
                                     rather have the seats flashing
                                     indicating that they are
                                     available rather than re
                                     ebtering passwords etc.Too
                                     much time wasted
                                     Site kept referring to the Port
                                     Adelaide side of the oval and I
                                     am a Crows supporter and
                                     would like to be in with them.
                                     Also when not getting in the
                                     area I wanted, the ticket
                                     seating did not change when I
                                     searched again.
                                     not entitled by club




ForeSee Results, Inc. Confidential                       108                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                        I tried to log on using my email
                                                                                        which is the same email
                                                                                        address as my husband's and
                                                                                        it would not accept me as it
                                                                                        already had his details. His
                                                                                        credit card has been updated
                                                                                        and changing those details
                                                                                        was over complicated. All in
                                                                                        all the first impression was not
                                                                                        good.



                                     tickets i was looking for not
                                     available
                                                                        HMV
                                     tickets not on sale just yet

                                     No prices for tickets of concert
                                     I want to attend.
                                     Tickets not on sale yet
                                                                                        when providing ticket options
                                                                                        need a choice which is not
                                                                                        currently given

                                                                                        This is the most frustrating
                                                                                        web site I have used, it took
                                                                                        around 1 hour to complete a
                                                                                        single transaction




                                                                                        an explanation what the acual
                                                                                        ticket types meant... Saw the
                                                                                        map of the stadium but could
                                                                                        not determine what the picture
                                                                        google search   meant




ForeSee Results, Inc. Confidential                        109                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                             The major difficulty I found
                                                                             with the website was going
                                                                             back to change dates as I was
                                                                             trying to find the best seats on
                                                                             any particular Fri, Sat or Sun.
                                                                             Had to go back to the
                                                                             beginning all the time.
                                                                             Perhaps there is an easier way
                                                                             but I did not see it.

                                     wanted to find out if there was
                                     a pre sale

                                     Not on sale yet

                                                                       nrl
                                                                             My husband could not work
                                                                             the process out, so came and
                                                                             got me to do it for him.




ForeSee Results, Inc. Confidential                       110                              Satisfaction Performance Report
Date Created: 05/02/2010


                                     After 40 mins looking for
                                     tickets to a Brisbane Lions
                                     home game found that they
                                     are not yet on sale. Stadium
                                     map is not clear which area
                                     you are buying tickets for.
                                     "Upper East Stand" where is
                                     that? No compass directions
                                     on map. Map says Category 1,
                                     2, 3, ... but purchase options
                                     don't say that!



                                                                      very easy and fast
                                     not on sale yet




                                                                      I find it a bit annoying that front
                                                                      10 rows blocked out every
                                                                      night but available on premium
                                                                      ticket site



                                     No decent seats available for
                                     the concert.
                                     tickets unavailable




                                     Tix aren't on sale yet
                                     Probably sold out

                                     not on sale yet.




ForeSee Results, Inc. Confidential                        111                        Satisfaction Performance Report
Date Created: 05/02/2010


                                     wanted to get Creedence
                                     Clearwater tickets didnt have
                                     code to get my ticketmaster
                                     presale

                                     I tried to look up Cat Stevens
                                     ie Yusuf wanted to check
                                     seating map and had to go to
                                     Sydney Entertainment Centre
                                     website to do this




                                                                         An interactive seating map of
                                                                         those available would be good

                                     saw a Ticketmaster advert a
                                     couple of weeks ago for a jazz
                                     night featuring Paul
                                     Grabowsky and the music of
                                     Paul Kelly, but can't find it now
                                                                         No

                                     wanted to purchase tickets for
                                     Yusuf Islam (Cat Stevens) but
                                     they do not appear to be
                                     available yet



                                     couldn't find it
                                     Tickets not on sale yet...

                                                                         i would have like to see
                                                                         different seat options.


                                     Because the tickets aren`t on
                                     sale yet.
                                     not on sale yet




ForeSee Results, Inc. Confidential                        112                         Satisfaction Performance Report
Date Created: 05/02/2010


                                     good seats not available

                                     because I could not organise
                                     to get a ticket on sale alert for
                                     a concert I wish to attend.
                                                                         i didn't see the interactive seat
                                                                         map, and the one I used was
                                                                         poor




                                                                         It was for venue parking and
                                                                         kept saying someone else had
                                                                         got the ticket adn I had to keep
                                                                         going back!!




                                                                         would like to go back and do
                                                                         the alert emails for afl games
                                                                         for essendon please
                                                                         No option to print tickets which
                                                                         was disappointing. Also do
                                                                         not like way an additional
                                                                         handling charge is added at
                                                                         end - should be included in
                                                                         ticket price.




                                     cant get trough to the see the
none                                 price




ForeSee Results, Inc. Confidential                         113                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     Event was sold out.
                                     the page ouldnot work




                                     Not giving me tickets in the
                                     area i wanted




                                     Unsure if show dates and seat
                                     availability are accurate. Will
                                     make a telephone call.

                                     Tickets are not yet released for
                                     sale.
                                     error messages




                                     Tickets not on sale yet.

                                     too bloody hard to navigate
                                     noy on sale yet
                                     tickets not on sale yet




ForeSee Results, Inc. Confidential                       114            Satisfaction Performance Report
Date Created: 05/02/2010


                                     Because its not possible to
                                     find events occurring within a
                                     specific date range (to line up
                                     with a holiday i'm taking to
                                     another state).




                                     Because the show I was
                                     interested in did not advise its
                                     closing date
                                     General Admin tickets not on
                                     sale yet


                                     Trying to find out about
                                     presale. No information
                                     available.
                                     Doesn't cater New Zealanders
                                     over the web. Couldn't find a
                                     phone number to sort it out.
                                     Difficult to find out any
                                     information about booking
                                     from overseas. I rang the NZ
                                     branch got the Australian
                                     number where a nice guy
                                     sorted me out.



                                     Sydney Swans membership
                                     card does not have a 12 digit
                                     barcode, it has a 5 digit
                                     membership number and a 5
                                     digit card number. I am not
                                     able to buy sydeny swans
                                     tickets to away games and
                                     have not for the last few years

                                     Ther stupid system said I did
                                     not know my password


ForeSee Results, Inc. Confidential                        115           Satisfaction Performance Report
Date Created: 05/02/2010




                                     because your site asks me to
                                     sign up, then tells my to sign
                                     in, then tells me that my
                                     account dosnt exist, despite
                                     saying clearly that i am signed
                                     in.. a better system is needed!
                                     tickets not on sale yet and
                                     couldn't locate a phone
                                     number for Ticketmaster

                                     tickets not yet on sale for
                                     event


                                     The weekly ticket alert wasn't
                                     sent to my email account with
                                     the code word to buy a pre-
                                     sale ticket

                                     members tickets seem to be
                                     sold out

                                     Didn't have a codeword to
                                     purchase presale tickets




ForeSee Results, Inc. Confidential                        116          Satisfaction Performance Report
Date Created: 05/02/2010




                                     Because tickets exclusively
                                     just for parking seem to be
                                     unavailable from this website

                                     I had not registered my
                                     favourite to be able to
                                     purchase pre sale tickets
                                                                     Would have preferred to be
                                                                     able to print my tickets myself
                                                                     rather than have them sent in
                                                                     the mail.


                                     my new credit card date would
                                     not load so i missed out on
                                     presale tickets to Powder
                                     Finger :-(
                                                                     Just happy I got my tickets as I
                                                                     missed the fan presalt


                                                                     I have concerns that older
                                                                     people would not be able to
                                                                     use this site quickly enough -
                                                                     often pressed for time making
                                                                     selections due to clock counter


                                     needed a password which I
                                     didn't get
                                     Site would not allow it

                                     Unsure about purchase
                                     did not recieve a password
                                     not finished and this survey
                                     came up




ForeSee Results, Inc. Confidential                       117                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     no pre sale code, then when
                                     pre sale code was finally given
                                     tickets were already sold out


                                     sold out
                                     Because i didn't get an alert
                                     even though i had set an alert
                                     for that catergory. This was
                                     because i wanted to go to
                                     another state to view them.
                                     ANGRY

                                     Didn't like the seats I was
                                     being allocated.
                                     Didn't seem to work
                                     unsure of phone no to call to
                                     purchase concert tickets, too
                                     many unclear options.
                                     Not on sale till tomorrow



                                                                       I find the site fantastic, the
                                                                       only thing I would like to see
                                                                       bigger is the seating maps. It
                                                                       would be great to seat the seat
                                                                       numbers on the map so you
                                                                       can see if it is on aisle or not.
                                                                       Have beening use your site for
                                                                       a few years and never had a
                                                                       problem. Thank you.
                                                                       Cheers Lynda


                                     I needed to enter a code to be
                                     in the pre sale for POWDER
                                     FINGER but never recieved
                                     the email giving me those
                                     details




ForeSee Results, Inc. Confidential                       118                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     tried to view Skilled Stadium
                                     seating map. site could not
                                     provide info....not available




                                     There was no information
                                     about concession tickets.
                                                                         The seating chart is a vast
                                                                         improvement - at least you can
                                                                         view what you have purchased
                                                                         - but still too slow or
                                                                         completely times out
                                     After repeated attempts to find
                                     the game I wanted to purchase
                                     tickets for, I gave up. I have
                                     used it before and have
                                     registered in th epast, but
                                     found it frustrating and a waste
                                     of time today. Not impressed.
                                     It sent me round in circles and
                                     I haven't got what I wanted.
                                     The search function failed to
                                     locate a game on a specific
                                     date as well - couldn't locate it
                                     after a number of different
                                     tries.




ForeSee Results, Inc. Confidential                        119                         Satisfaction Performance Report
Date Created: 05/02/2010


                                     it is not possible to cancel an
                                     account online, you have to
                                     call a customer service centre,
                                     be on hold for 15 minutes then
                                     be told it takes a few hours to
                                     process
                                                                         no



                                     no code word




                                     Found it very difficult to search
                                     for ticket availability for a
                                     particular show




                                     cause tickets were all sold
                                     out.. but when you look at
                                     ebay you can get over 50
                                     tickets at 4 times the price.. i
                                     think you need to look into this
                                     and stop people
                                     PURCHASING TICKETS AND
                                     SELLING THEM ON EBAY.

                                     Not on sale until tomorrow




ForeSee Results, Inc. Confidential                        120                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     NOT ON SALE AS YET ALSO
                                     DIDNT RECOGNISE MY
                                     CODE
                                                                        While I get these pre sale
                                                                        things when it comes to
                                                                        purchasing tickets - even
                                                                        signing on right at the time it
                                                                        opens you never seem to be
                                                                        able to get the absolute
                                                                        premium tickets which is
                                                                        clearly a rort! I thappens every
                                                                        time.
                                                                        View of the actual seat when
                                                                        best available is chosen


                                     Although I was on the site at
                                     9am this morning it appears
                                     that there were very few tickets
                                     available and they were not in
                                     good positions. I am not
                                     paying over $300 for 3 tickets
                                     when I will hardly see the
                                     stage. I have tried throughout
                                     the day to buy tickets with no
                                     success. This is not the first
                                     time I have difficulty buying
                                     tickets through ticketmaster.
                                     Ticketek in my opinion has a
                                     far user friendly system.




ForeSee Results, Inc. Confidential                       121                         Satisfaction Performance Report
Date Created: 05/02/2010


                                                                          Is there really an interactive
                                                                          seat map - I've never seen
                                                                          this? The "handling fee" for
                                                                          tickets is huge! The
                                                                          countdown clock is irrelevant
                                                                          when you have time left but
                                                                          still miss your tickets.


                                     The MyTicketmaster program
                                     is useless for pre purchase
                                     tickets if you arent warned that
                                     you must be signed up for
                                     specific alerts about your
                                     favourite events.
                                     tickets sold out


                                     couldnt find tickets, kept telling
                                     me i needed to alter choices - i
                                     did several times to no avail
                                                                          THE SITE KEPT
                                                                          REDIRECTING ME TO
                                                                          ANOTHER SITE BUT
                                                                          TICKETS WERE NOT
                                     WOULD NOT GO TO SITE TO              THERE.. MCG FOOTY 1ST
                                     ALLOW PURCHASE OF                    MAY.. COULD NOT FIND TO
                                     TICKETS.. FRUSTRATING!!              BUY
                                     Tickets sold out

                                                                          I had to use the process twice,
                                                                          so it was a little frustrating.




                                     sold out

                                     no password for the presale




ForeSee Results, Inc. Confidential                        122                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                Please provide your email
                                                                         Do you have any       address (optional). You may
                                     Other that is most influential
   Why didn't you make a                                              suggestions that would    or may not be contacted to
                                       in your ticket purchase
     purchase today?                                                improve your experience on       obtain clarification
                                              decisions:
                                                                             this site?            regarding your survey
                                                                                                        responses.

                                                                 I typed in Kangaroos and no
                                                                 option came up. When I type
                                                                 in AFL I get the option of going
                                                                 through to Kangaroo games,
                                                                 this additional step for search
                                                                 does not seem necessary.         irishdann@hotmail.com
not required                                                                                      kristyfrith_09@hotmail.com


no listings for any shows i
wanted to see                                                                                   renyonge@gmail.com

Because I had in the pass




i need to check the dates with
friends                                                                                         kyliewatson74@hotmail.com
where the seat were                                              not a this time


                                                                                                donna.major@majorsiga.com




                                                                 Active seating map
                                                                 Parking detals and deals       ldrosche@bigpond.net.au




ForeSee Results, Inc. Confidential                                                  123                                        Satisfaction Performance Report
Date Created: 05/02/2010




not sure of the dates we want
                                     To be able to choose an
Have to confirm suitable date        alternate date on booking
with family                          page
tickets not on sale yet                                                 heymans@iinet.net.au
                                     if the concert is advertised on
couldnt find what i was looking      tv you should be able to get
for.                                 tickets.
No tickets left.

                                     Limit the amount of pictures
                                     and colours and advertising. It'
                                     messy and annoying, and
                                     makes the page take forever
                                     to load. Most people already
                                     know what they're after when
                                     they come to the site anyway.
                                     Excessive advertising is just
                                     annoying, so you ignore it if
                                     there's too much in one spot.

Not looking for tickets
Waiting until later




No Seats available for club
members unless I pay full
price. I'm sick of re-entering       Please remember our club
my membership numbers                membership numbers so I
everytime I look a different         don't have to re-type them all
way to find seats.                   the time!                          benminness@hotmail.com

Ticket prices to expensive
wanted children seating prices.                                         mst1011@bigpond.net.au
because I have to check with
someone else on their                I would like to be able to select
availability                         my own seating if available       thorpey@bigpond.com




ForeSee Results, Inc. Confidential                       124                                     Satisfaction Performance Report
Date Created: 05/02/2010




The tickets are unavailable                                                                        j_shinasi@live.com



                                                                    better interactive map of
not on sale yet                                                     seating
Bad seats and no way to                                             change the automatis seat
change them easilly                                                 allocation system              ppwilkie@optusnet.com.au
                                                                    No



Just printing out tickets

deciding on performance time                                                                           shoes@bigpond.net.au
didn't find good seats                                              better seat information
                                                                    More communication with
                                                                    customers - not just robotic
                                                                    junk mails to all members. If
                                                                    an event changes - as in Lady
                                                                    Gaga, I would expect a little
I just spent $200 and didn't get                                    more than a junk email sent
to see the event! I'm a little                                      out to all ticket holders. I don't
short of cash for music events                                      have time to read thru the junk
right now                                                           mail.                              t8zzy@dodo.com.au




                                                                    As previously mentioned.
                                                                    Give options of different seats
                                                                    in the same category instead
                                                                    of having to accept the so
                                                                    called best available. I do not
                                                                    want to sit in the back row and
Same reason already                                                 I know there are closer seats
mentioned. I don't want the                                         in the next section but it won't
seat it keeps offering me.           Whether I want to go or not.   offer me those.                  darrenb6@yahoo.com.au

                                                                                                   hkestin@gmail.com


ForeSee Results, Inc. Confidential                                                     125                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     Takes to long to find tickets to
                                     the game you wish to attend.
                                     Getting into the selected team
                                     calander is ok but once you
                                     choose a game ,instead of that
                                     game coming up so you can
                                     purchase ticket it shows you
                                     every game and you have to
                                     scroll down several pages to
                                     find the game you have
                                     originally selected.It is quite
                                     frustrating.I find the ticketek
                                     site much easier to use.also I
                                     have to ring to complain that
                                     my tickets have not been
                                     emailed more than once.I have
                                     never had to chase my tickets
                                     with ticketek.                   soula.deville@hotmail.com


Didn't have the seats I wanted!      No
UNable to pass beyond
security check                                                       loayza.p@gmail.com



You do not have the tickets
that I want

You didnt have the musical i
wanted.
                                     Full Price information should
                                     be upfront - before making
                                     decisions to purchase
                                     (including fees, etc.)          bookwoman67@myway.com




ForeSee Results, Inc. Confidential                       126                                      Satisfaction Performance Report
Date Created: 05/02/2010


                                         I also dont like the venues
                                         being set out rather than the
                                         artists especially for the
                                         comedy festival...too many
                                         listings to go through. ALSO
                                         same goes for long list of
                                         dates should be more simple
                                         to go to name of concert show
                                         etc.                          leanne.ksam@yahoo.com.au

                                         further breakdown of types of
                                         music/bands, perhaps option
couldn't find concert listed             of alphabetically               barbfheide@comcast.net
I need to double check that the
date does not clash with prior                                           tantram.paul.p@edumail.vic.g
appointments.                   Artist                                   ov.au




                                         See above                       jeremy.ludowyk@htw.com.au




                                         the original site was faster and
takes too long to find the               better. get rid of the
tickets i want                           confirmation codes               chenelled@hotmail.com
Already purchased, was
checking date of event.                                                  fapidgeon@ozemail.com.au
Hawthron dont relese enough
reserved seating tickets for the
general public. Dont want to
be a member
not ready to buy just yet

Was checking availability                                                bujeya@austarnet.com.au




ForeSee Results, Inc. Confidential                          127                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     I would like to be able to see if
                                     a show is sold out before I go
                                     through the process of
                                     selecting my tickets. Ticketek
                                     has a red ticket allocation
                                     exhausted system which let's
                                     me know whether it is worth
                                     my while proceeding at the
                                     first point of the process. The
                                     lack of something like this is
                                     the most frustrating thing
                                     about your website. Apart from
                                     that it is all pretty usable, but
                                     this is infuriating as it wastes a
                                     lot of my time and energy in
                                     getting excited about tickets
                                     being available when they
                                     obviously aren't.

                                     Oh, and I hadn't heard about
No more Pixies shows listed -        the AMEX presale information -
maybe in August.                     where do I find out about that? gabby.talmadge@abaf.org.au
sold out
tickets noton sale yet

Because even though the
show is advertised, the              Fix the speed. Get the sales
website said it isn't running.       dates correct.

                                     Enter what one wants tickets
                                     for and be advised if
Haven't found what I want as         Ticketmaster does or doesn't
yet. I live in hope!                 have availability to them.           peterdalejohns@bigpond.com

                                     Choice of seats instead of
                                     allocated automatically. I need
                                     an aisle seat sometimes.
                                     More descriptions of the
didn't find an event I wanted to     events, Many have no            bruce.douglas.anderson@gma
go to                                description at all              il.com




ForeSee Results, Inc. Confidential                         128                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     When you select tix, the
                                     system generates the "best
                                     available" for you in that
                                     category. But there is no
                                     option to get different tix/seats
                                     in that category. For example,
                                     I bought two seats to the
                                     football today. The best
                                     available was either in a
                                     forward pocket for level 1 or
                                     the opposite forward pocket for
                                     level 2 seats. I'd rather sit on
                                     a wing area, and it seems
                                     unlikely that all the wing seats
                                     are taken for the game I am
                                     buying for (NM v WC). You
                                     need to somehow be able to
                                     see a selection of available
                                     seat(s) in the price/category
                                     you want and choose which
                                     one you like best. Also, you
                                     can't but tix for multiple events
                                     in one transaction.

only browsing for late may           would like to find a calendar
2010                                 for afew months in advance
Tickets not on sale yet
Was not intending to -
research only
No tickets available




ForeSee Results, Inc. Confidential                        129            Satisfaction Performance Report
Date Created: 05/02/2010




                                     very hard to purchase tickets
                                     online.

                                     Sometimes it does not give
                                     you clear information on how
                                     to purchase and when you
                                     choose the tickets it searches
                                     for a long time and then advise
                                     you none available and you
                                     have to go through the whole
                                     proceedure again. Very
                                     difficult if the band is very
                                     popular as you sometimes
no tickets available                 miss out on the tickets.        phicra@optusnet.com.au




Better seats are available,
waiting for an earlier row.          Allow choices of seats           julie.tierney@optusnet.com.au
                                     Release all available tickets at
                                     the beginning of the release.
                                     Give a few options to choose
                                     from when tickets are
                                     requested. Retain
                                     information..e.g. membership
                                     numbers so they don't have to
                                     be retyped. Have more venues
                                     where I can purchase with a
                                     human instead of this
Just explained in item 27!!!         frustrating site!

see above

                                     Being able to refine the date
There was nothing there              parameter                       jph1@westnet.com.au
                                     shorter survey.




ForeSee Results, Inc. Confidential                       130                                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                                Having to enter the word
                                                                codes each time checking on
                                                                tickets is tiresome. No ability
Seat choice not good enough                                     to check for better otr different
for dates required                                              tix to the ones offered.
Was not looking to purchase.
Was just checking what is
coming up.                                                                                          tina.palermo@hadar.com.au




                                                                less clicks to purchase page
Already purchased.


There was an error in the
ticket purchasing process-
assuming presale tickets are
no longer available.                                            N/A
just browsing


no tickets available                 combination of all above   not at the moment                   henryd@aapt.net.au

Need to speak with friends and
family first                                                    No
Because I couldn't find any
seats available for football                                                                        tones1_18@hotmail.com
need to sort out with friends                                   being able to see a selection
our different options                                           of seats for football tickets       katesace86@hotmail.com
Tickets arent available yet.
                                                                                                    allanbulabula@gmail.com
Still trying; do not want seats
offered; would like to be                                       When seats offered are
offered alternate seats in                                      cancelled, offer other seats in
same area                                                       same price range                    camtx@alphalink.com.au
                                                                                                    pamelao@xtra.co.nz


ForeSee Results, Inc. Confidential                                                   131                                        Satisfaction Performance Report
Date Created: 05/02/2010


                                     user friendliest and timely
                                     responsiveness                   despearson@bigpond.com

No tickets availalbe for the         Change the seating plan to
musical I want to see.               show all rows not just A & W.
Because i purchased the
tickets a few days ago and
now I am printing them out
                                                                      smithjones@aapt.net.au


                                                                      honeychild28_12@hotmail.co
presale not available yet                                             m
                                     yes, let me see which seats
As above: Because this is one        are available and let me
of the worst webistes that I         choose the ones that i want. if
have ever had the misfortune         village cinemas can do it,
of encountering. It's not            surely it's not so difficult. Not
exactly rocket science & yet         to mention that the typing of
you can't even make a website        your secret security words is
that gives the consumer all the      also annoying. Oh which idiot
information that they want           decided that 41 questions is a
about seating.                       short survey?                     mmrogala@gmail.com


Need to consult with others on
preferred date to attend
performance

                                     If I am looking for tickets on
                                     one day and then want to
                                     check availability on another
                                     day. It is hard to get back to   margarethughes@optushome.
Haven't decided which night          choose another day.              com.au
tickets not avail yet
Tickets are not yet on sale.         No                               lindon27@optusnet.com.au
were not yet available




ForeSee Results, Inc. Confidential                        132                                      Satisfaction Performance Report
Date Created: 05/02/2010




the credit card details are          to be able to use a different
different as i got a new card it     credit card either mine or
is such a pain big time              hubbys without a hassle           deannemcglinn@hotmail.com

                                     The event i was looking for
                                     was not located via any search
                                     from your website...only
                                     access was via the link from
                                     Netball Australia. Not sure
tickets go on sale tomorrow          why this was the case.
computer problem
Were not selling the Reds
tickets for Brisbane                 no                                ross.harlen@bigpond.com


No Events suitable

                                     You give an option to give up
                                     the seats you suggest and
                                     search again. however, the
we would have made a                 process is very tedious. If you
purchase if you had shown            would just list ALL available
ALL seats available instead of       seats up front then an
the seats you wanted to sell         expedient choice could be
first                                made.
haven't seen the theater
seating yet                          no
                                     No




ForeSee Results, Inc. Confidential                        133                                      Satisfaction Performance Report
Date Created: 05/02/2010


                                       to date have only used static
                                       seating maps and compared
                                       with the Arts Center site where
                                       I can see all available seats
                                       and in some seats the view of
                                       the stage - this is a great
                                       feature and should be offered
                                       on your site                    gaucithorpe@optusnet.com.au
Not ready yet. Just querying
prices.
                                       show which seats are
got confused                           un/available
because ill do it when i get
home from work                                                       marhny_4@hotmail.com



Couldn't find what I wanted
Need to contact friend to
confirm avaialability                                                zita@sevenways.com.au




could not find the tickets                                           yunckjongh@hotmail.com




i will try again for the 4th time, i
described why in the above             fix the ticketing purchasing
statement. have you changed            system, so instead of saying 1
the site? as it used to be             minute, it says 5 minutes etc.
easier to use.                         so it doesn't waste my time.   natmls@hotmail.com




ForeSee Results, Inc. Confidential                       134                                         Satisfaction Performance Report
Date Created: 05/02/2010


                                     make it easier to change the    lifesagamble111@yahoo.com.
                                     date you are booking            au
                                     the timeframe (when you find
                                     suitable tkts) to purchase is
tickets not suitable                 not long enough                 tlrobbo@aanet.com.au
                                     able to find the ticketmaster
tickets not available yet            phone number                    kymberlyx@gmail.com
nothing I wanted to purchase

Couldn't get the seats we liked
Didn't have what I wanted
could not get them,
sold...apparently                                                    ray@underthesun.com.au


couldn't get the discount I am
supposed to get.



see 27.1
Couldn't get Tickets
                                                                      killallhumans1@gmail.com
                                     Compress the side menu bar.
                                     Make 'Edit my Profile' a part of
                                     the menu bar on top of the
                                     page.                            k2bball@yahoo.com

the site would not allow me to
purchase tickets




                                     keeping it as simple as
see 27.1 no password to              possible which makes it easy
purchase presale                     to navigate for all users       elfordfamily1@bigpond.com




ForeSee Results, Inc. Confidential                      135                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     make it easier to get tickets. It
                                     takes to long to purchase
                                     tickets and for some reason
                                     there are scalpers out there
                                     that allowed to get alot of
                                     tickets from ticketmaster and
                                     then they sell them for a
                                     premium price. Acdc is an
                                     example some scalpers were
                                     selling ticketmaster tickets on
                                     ebay for $300 and they were
                                     only $149.90 each. They
                                     purchased these tickets from
no tickets available which is        ticketmaster and they had
typical                              inexcess of 20 tickets to sell. terry.stokes7@westnet.com.au
Not enough time to confirm
availibilty of friend for tix's
searched for.

the link didn't work                 make it work                     poc1963@hotmail.com


i needed a code i didnt have
Unable to purchase - I don't
know why                                                             deborah.griffin@ibispl.com.au
                                     if I put on the site that I'm
                                     going to pay cash at one of
I don't have a credit card as        their outlets their site should
yet,I have gone to shows on          accept an o.k.on puchases
my childrens cards and payed         with the proviso on payment(at
them back.                           the outlet).                    ptervoort48@gmail.com
already purchased, just
wanted to print

tickets not available                                                 grant.atkins1@bigpond.com

                                                                      julie.east@bigpond.com

                                     More details to assist elderly
Could not get what I was after       purchases for seating            sualst@grapevine.com.au
I am out of town when concert
is on                                No. It is very good as is.       littlerichard@ozemail.com.au




ForeSee Results, Inc. Confidential                        136                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     more venues to select your
                                     own seats, being able to see
tickets sold out                     what events have sold out

I could get the tickets that I       make it less complicated... if
wanted... too many security          there not the specific tickets
checks... too complicated if         you wanted, show alternatives.
you want to purchase a ticket        If sold out - say so.          solveig_seliger@web.de
                                     Make sure the site works
                                     properly when linked with
Because the tickets I were           other sites (eg.
after didn't come up.                comedyfestival.com.au)         lieselcooke@gmail.com




                                     see above otherwise happy
                                                                     bc_indahouse@hotmail.com
                                     seating layout map able to be
Not on sale yet                      made much larger                deemingnc@xtra.co.nz

couldn't decide on event                                             hackingtina99@gmail.com




tickets not available yet
                                                                     sandradee.harris@yahoo.com.
Not on sale as yet                   No its pretty good              au

just browsing upcoming events                                        julipoll@hotmail.com




ForeSee Results, Inc. Confidential                        137                                      Satisfaction Performance Report
Date Created: 05/02/2010




could not afford to buy juno         not enough shows in              more Newfoundland
tickets                              Newfoundland                     information                      corycm@hotmail.com

The tickets are not on sale yet.
because I already purchased                                           just send general information
tickets for the afl from you 2                                        about afl football matches &
days ago.                                                             entertainment shows etc.         thewebbs2@bigpond.com
Just browsing for a future
purchase.

Not required
Tickets not on sale yet.                                                                               AndyFrance1@msn.com
                                                                      search engines do not well
                                                                      cater for regional residents
                                                                      who wish info about more than
                                                                      one capital city ie especially
                                                                      those who live on a state
                                                                      border as I do

tickets not available yet            if I want to see the event or not no




                                                                                                       foresee@jozza.net




The musical I'm after tickets
have not come on sale yet                                                                              swankie@ozemail.com.au
too expensive                                                         no                               dons08@bigpond.com




                                                                      Already mentioned the Adobe
                                                                      issue                       juryd@ozemail.com.au




ForeSee Results, Inc. Confidential                                                       138                                    Satisfaction Performance Report
Date Created: 05/02/2010


still organising who is going
with me to gig                       general interest   no, its perfect
                                                        Needs to be a bit prettier
Could not work out how to                               Easier and simpler way to
purchase a ticket                                       purchase tickets                  paulc@mitieconstruction.com

too hard

couldn't find the best tickets
available. Couldn't tell from                           Clearer seating map. Better
the tiny and unclear seating                            info about the quality of the
plan whether the seats                                  suggested seating option,
suggested would enable my                               ability to compare best seating
young son to see the                                    options across a range of
performance.                                            different performance dates.
                                                        better seating map



I think they've run out of
tickets.
decided not to attend event

                                                        Really liked not having to log
                                                        in or create account to buy.
                                                        Really did not like not knowing
                                                        when or where my TicketFast
                                                        ticket was. After purchasing I
                                                        had a reciept of payment but
                                                        what I needed to know was
                                                        where is my ticket with the
                                                        barcode.Selected a link for
                                                        ticketfast and it went to a
                                                        lengthy help page. I then
                                                        thought it must be emailed. I
                                                        then had to click around a few
                                                        times to find it.View and print
                                                        tickets would be better to call
                                                        View and Print Your Ticketfast
                                                        tickets.
                                                        Hope these suggestions are of
                                                        use.                            shane.doorbar@hotmail.com

they weren't on sale                                    more imformation                  kelzz29@hotmail.com




ForeSee Results, Inc. Confidential                                          139                                         Satisfaction Performance Report
Date Created: 05/02/2010




Needed some sort of Barcode                                           ksaward@bigpond.net.au
                                                                      mg.vasquez@yahoo.com.au
                                     please make the ticket
you wouldn't let me !!!              purchase                         kevinmccann.pte@gmail.com
                                                                      natashaharris7511@yahoo.co
                                                                      m




same                                 get real. get accurate        rogerafontes@earthlink.net
                                     show all seats available, not
                                     force me to seach day and
                                     seat options one by one. It
                                     takes agaes and one times out
                                     frequently which is very
                                     frustrating.                  sjhford@msn.com

couldn't get what i wanted. got
sick of entering the two words       enter the two words in the
each time i did a new search.        security check to get you to
so gave up.                          search your tickets only once.

Tickets not on sale                                                   michelle.lockley@hotmail.com

Could not find out how to do         Yes a link that says purchase
so.                                  tickets here                     reidy.13@bigpond.com
Tickets haven't gone on sale
yet                                                                   thebrownz@bigpond.com


powderfinger tickets arent on                                         peterandrachael@bigpond,co
sale yet                                                              m
noy on sale yet                                                       wkaszuba@netspace.net.au




ForeSee Results, Inc. Confidential                       140                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     Children or family tickets
                                     should be available on
                                     saturday night; you shouldn't
                                     have to put in 'scrambled'
                                     passwords to access
                                     differently priced tickets; you
                                     should be able to see what is
                                     available & when in your price
                                     range to choose instead of
                                     having to take hours to make a
                                     decision; you should be able
                                     to choose seats.
                                     Clear communication re.
                                     american express relationship,
                                     I don't know how to access this
                                     and am a platinum card
tickets not on sale                  holder.                         melissa.j.oliver@gsk.com
                                     I would like to know more
                                     about how the views are like
Just came to see the general         from the each seats on the
information on the event             map.
not on sale yet
                                     individual seat/row level        ayresdownunder@hotmail.co
                                     granularity on the venue map m
                                     I would dearly like to see seat
                                     availability flash on screen for
                                     my choice.I do not like the
                                     idea to re enter passwords and
                                     wait for same seats to be
                                     provided knowing I did not
                                     want them due to angle in
as above                             conjuction of stage.             sppe@optusnet.com.au

The site locks onto the Port
Adelaide end of the oval (this
has happened before where
they lock onto the away team         When purchasing tickets for
seating)and doesn't allow to         football it would be nice to look
search all/or any seating at the     at all available seating so that
southern end of the oval.            you can look at choices.          lmrichter@adam.com.au
club would not allow it                                                moosemn@bigpond.net.au




ForeSee Results, Inc. Confidential                      141                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     Make it possible for two
                                     different people from the same
                                     email address to log on
                                     separately.
                                     Make it easier to change credit
                                     card details.                   ietherin@bigpond.net.au
Just browsing and seeing if trip
idea was feasible
                                     make more user friendly i.e.
tickets not available (price         click one page to see all
class)                               results i.e. super 14 rugby

not on sale yet                                                       nickhoskins@yahoo.com


Not on sale yet
tickets not on sale yet




                                     make it more user friendly by
                                     allowing you to choose a new
                                     account from the start, like
                                     they do for airline bookings

i don't have a credit card                                            bronco_rumguts@hotmail.com




                                                                      simon.evans@y7mail.com
                                     The verification process of
                                     typing words from the screen
Clashing date of events. Will        is sometimes difficult in that
probably go back though and          the words can be difficult to
make a purchase.                     read.
sold out                                                              ann.brown@dhhs.tas.gov.au


ForeSee Results, Inc. Confidential                       142                                       Satisfaction Performance Report
Date Created: 05/02/2010


Was checking to see
availability, will now checking
with family.                                                        da5h-au@netspace.net.au
Was not purpose of today's
visit                                                               jannette.white@bigpond.com
was just checking the time of
an event that a friend has
tickets for which she offered                                       lil_mandy_devil4u@hotmail.co
me                                                                  m

                                     it's a bit busy, could simplify it
                                     a little. I often click on the
                                     venue that I want for an event
                                     and it takes me to the venue
                                     map. That's not what I want,
                                     I'm selecting that event venue,
                                     not the venue information
                                     specifically. I think that could
tickets were not yet on sale         be better depicted.                meg_achilles@hotmail.com
seat not suitable




                                     Yes - see answer to 31.9       s-roberts7@bigpond.com
tickets not on sale until 28/4

not on sale yet

Not on sale yet                      No                             karenleamills@yahoo.com.au

                                                                    danielmcgill@mac.com




ForeSee Results, Inc. Confidential                      143                                        Satisfaction Performance Report
Date Created: 05/02/2010




After 40 mins looking for
tickets to a Brisbane Lions
home game found that they
are not yet on sale.                                                                            rickers1@gmail.com
Didn't have enough money on
credit card
                                                                                                annasmith25@optusnet.com.a
                                                                  fine as it is.                u
not on sale yet                                                   no
check with family if they want
to attend

No event appealed and or
suited my calendar.
                                     Dedicated Manly Sea Eagles
                                     Purchase Site

                                                                  I have seen a stage view from
                                                                  selected seat on i think the
                                                                  opera house. Fantastic.       mvmacnaught@gmail.com
tickets aren't on sale yet.                                       No                            relle007@hotmail.com
                                                                  Despite trying to purchase
                                                                  tickets the minute they go on
                                                                  sale, the quality of seats
No decent seats left.                                             available appear to be poor.
tickets unavailable                                               ability to select seats
need to make sureall apeties
are avaiable on the night                                                                       Lisamaree245@optusnet.com.
picked                                                                                          au

Tickets aren't on sale yet
As above                                                                                           ianparsfield@hotmail.com
no tickets on sale yet to show I                                  tell me about the opportunity to
wanted.                          how much I like the artist       sign up for more presales        rick.kalowski@bigpond.com

Present for my brother. have
to be sure that he can go on
the day before ticket purchase.                                                                 ianm1947@tpg.com.au


ForeSee Results, Inc. Confidential                                                   144                                       Satisfaction Performance Report
Date Created: 05/02/2010




didnt have the code to get
presale tickets for Creed ence
Clearwater                                           no                                 zodare1@bigpond.com
Tickets on sale in 5 days




tickets not on sale yet                              your search facility is very poor p_holmes69@yahoo.com.au

                                                     Map of seats available you can
                                                     click on and pay for quickly
                                                     How about a free seat or two
                                                     somewhere for answering
                                                     such a long survey----please   trishwil@bigpond.com




couldn't find event I was
looking for                                                                             p.brogan@yarrahonda.com.au
                                                     No                                 gnichols@iinet.net.au

wanted to purchase tickets for
Yusuf Islam (Cat Stevens) but
they do not appear to be                             better search and filtering
available yet                                        facilities

                                                     Make it easier to find and
                                                     confirm tickets - have a look at
Couldn't find concert details        the performer   Ticketek - it's very simple
Tickets not on sale yet...                                                              jleske@gmail.com
Comparing prices

                                                     seat choice
Waiting for more shows to be
announced for July 2010
Because the tickets aren`t on
sale yet.

tickets aren't on sale yet. but i
will be buying tickets to Cat
Stevens Sydney                                                                          surferdude182@hotmail.com
just finding out prices


ForeSee Results, Inc. Confidential                                        145                                        Satisfaction Performance Report
Date Created: 05/02/2010


good seats not available
tickets not yet on sale              the band i see


tickets not on sale yet                                   make it easir                      janene@btpartnership.com.au



                                                                                             hyades@iinet.net.au

Tickets not on sale yet
Just looking                                                                                 Fairy_Enough@msn.com
tickets not on sale yet
tickets not on sale yet
just looking at prices

                                                          I couldn't go thru my footy
                                                          club. Had to go thru opposition
                                                          team
Not sure how many tickets I
will need                            artists performing
tickets not on sale yet                                   no
                                                                                             claudine.boydell@bigpond.co
not on sale yet                                                                              m


                                                          no




not sure about mamma mia                                                                     kirrilyn.wheeler@yahoo.com.a
and children's tickets                                                                       u
cant see the price of the
tickets                                                   no
                                                          when you go into change
                                                          tickets it would be faster if we
the tickets were not for me and                           did not have to keep redoing
they were not an sale yet                                 the security words                 uidiot@optusnet.com.au




ForeSee Results, Inc. Confidential                                             146                                          Satisfaction Performance Report
Date Created: 05/02/2010


                                     Add a search function that
                                     enables you to search by date.
                                     (Useful when visiting a city and
                                     you want to go to a show
Event was sold out                   whilst you're there)             jonhynes@bigpond.net.au
not looking to buy
not on sale yet
                                     wasnt sure how to select a
                                     date specific for a theatre
tickets not on sale yet              performance                      dslim70@gmail.com
                                     Having to re-enter the different
                                     codes after declining the
                                     tickets offered is annoying,
Had to ring up and get tickets       time wasting and extremely
where I wanted to sit                frustrating !!!!!!!!!!!!!!!      jjkcontrols@bigpond.com
                                     When I reach a dead end e.g.
                                     no tickets avaialble, going
                                     back either returns an error, or
                                     I have to start again, i.e.
                                     choose calendar, choose
                                     month. The site doesn't have
                                     any sort of memory of where
                                     I've been so I can backtrack
See above                            and e.g. try the next day.       dgreen@mrt.tas.gov.au
Tickets not on sale yet

Tickets are not yet for sale                                             wigginsr@utas.edu.au
error messages


                                     Ability to see available seats
                                     so that you can select the
                                     specific area you wish to sit in.
                                     ALSO ability to select seats
                                     which are accessible for
                                     disabled people, eg 1 disabled
                                     person accompanied by 2 able-
Tickets not on sale yet              bodied people.
Tixs not on sale yet
too hard                                                                 mates.inc@hotmail.com
not on sale                                                              alanwort@yahoo.com
not available yet




ForeSee Results, Inc. Confidential                       147                                     Satisfaction Performance Report
Date Created: 05/02/2010


                                                 Allow users to search for
Have to look in each different                   events occurring within a date
category to find events, makes                   range, and make this search
process 5x time longer than it                   across all or a selection of   michael.harris@crispykangaro
needs to be.                                     user categories.               o.com
I have just registered.                          no at this moment
Researching ticket sales                         BETTER SEATING MAPS
didnt have what i was after                                                     kelly_allen81Z@iinet.net.au
                                                 very hard to find out how to
                                                 contact ticketmaster. and
                                                 when calling there is a lot of
called a call centre operator                    hold time.
Because show did not say
when it was closing and the
seating map did not come up

as above                                         Shorter survey
I will buy the ticket later.                     not really                    lejsil@hotmail.com



Not available yet.




See Q 27                             The event   Not enough space

                                                 make the club members get
                                                 into buying tickets!!!
Sydney Swans membership                          Sydney Swans membership
card does not have a 12 digit                    card does not have a 12 digit
barcode, it has a 5 digit                        barcode, it has a 5 digit
membership number and a 5                        membership number and a 5
digit card number. I am not                      digit card number. I am not
able to buy sydeny swans                         able to buy sydeny swans
tickets to away games and                        tickets to away games and
have not for the last few years                  have not for the last few years simonguthrey@hotmail.com
                                                 Tell me to
I dont know if I have a                          willchum@accsoft.com.au am
membership or not                                I now a member or not           willchum@accsoft.com.au


ForeSee Results, Inc. Confidential                                  148                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                        Make clearer child ticket
                                                                        information and more range of
                                                                        child prices based on age.    derrickemma@hotmail.com
                                     its the club I support




see above                                                               see above                   hawkem@hotmail.com


not on sale yet
Event not on sale yet                The actual event                                               kajk@iprimus.com.au
tickets not on sale as yet for
event

couldn't get presale
The weekly ticket alert wasn't
sent to my email account with
the code word to buy a pre-
sale ticket                                                                                         amandagrattan@yahoo.co.uk


no tickets available

Didn't have a codeword to
purchase presale tickets
                                     generally i go to see a specific
                                     band, that is the number 1
                                     determinant of when I buy
                                     tickets
                                                                                                    mareer62@bigpond.net.au




ForeSee Results, Inc. Confidential                                                       149                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                              Yes, make tickets for parking
                                                              at AfL events available online
                                                              without having to also buy
Because the parking tickets I                                 seating tickets if one is an
needed were not accessable                                    already ticketed member of an
through this website                                          AFL club.                      tsjmer@bigpond.com
Because I wanted to buy
Powderfinger tickets and you
had to have registered as a
favourite                                                                                     accounts@educationcpe.com




                                                              possibly improve the change
I tried but it would not process                              of personal details to happen
after i reloaded the new expiry                               faster and resolve issues so    aleisha.russell@suncorp.com.
dat on my card. :-(                                           you dont miss out on tickets?   au




                              How much I really want to see
It wouldn't let me!           something/someone                                               raeb69@hotmail.com
Site would not allow it
Unsure whether i wanted to go
to concert
did not recieve a password                                                                    jaseryan69@hotmail.com




ForeSee Results, Inc. Confidential                                               150                                         Satisfaction Performance Report
Date Created: 05/02/2010




see above

                                                                     jenny.marks@unisa.edu.au
sold out                                                             peta2284@live.com
                                     Send alerts to members
                                     regardless of the state. It
                                     should be a general alert for
Because i failed to get an alert     that group/event in case
due to being in a different          people wnat to travel
state than the actual concert        interstate.
                                                                     iandebn@bigpond.com
Didn't like the seats I was          Selecting seating section
allocated                            availability                    robynmoore@iinet.net.au
Couldn't get tickets
                                     a clear contact phone no
                                     displayed on your home
tickets not on sale yet              screen
Not on sale till tomorrow                                            pamlea1@hotmail.com

                                                                     zoeanneguinea@hotmail.com




                                     just larger seating maps        ruslyn12@aapt.net.au
Powderfinger is not on sale as
yet.



Was given the code for the pre
sale                                                                 nanu@positivefinance.com.au
because tickets aren't on sale
yet                                                                  zstrads@ipa.com.au




ForeSee Results, Inc. Confidential                       151                                       Satisfaction Performance Report
Date Created: 05/02/2010




Already have tickets, just                                        If we could view seating maps
wanted to view where I was                                        without having to purchase
sitting                                                           tickets, it would be great
                                                                                                  laura.beresford@auspost.com.
not on sale yet                                                                                   au

I was looking for info on the
upcoming Metallica Tour.                                                                          forsusie@hotmail.com
I was looking for information
only                                                                                              mdpearce@gmail.com




Another circle...I just answered
this I think! Couldn't get to
anywhere on the site that had                                     Make the search tool easier to
the game I wanted tickets for -                                   use by giving an example of
even if it is too early to buy                                    the keyword entry that is
them for example, it would                                        appropriate. eg - is it case
have saved time if this was                                       sensitive, can it find a team
explained.                                                        name, a venue name, etc        cass.rihak@gmail.com
                                                                  i would like to be able to
                                                                  choose my own seats and
                                                                  them have the website inform vcarter@petermoyes.wa.edu.a
didn't get the seats i wanted                                     me if they are avaiable.       u
                                     No choice for AFL match at
                                     Etihad                                                       spoulter@powercor.com.au
was printing out tickets already
purchased
What I was looking for isn't on
sale in SA
                                                                                                  gregcarrie@e-wire.net.au




ForeSee Results, Inc. Confidential                                                   152                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     allow cancellation of accounts
i wasn't looking to                  online
                                     no

                                                                      wendy@bellevuefarmstay.com
not available yet and no code
word                                                                lindykennett@hotmail.com
                                     I was not aware of the presale
                                     aspect and would have loved
                                     to have been able to pre-
Tickets have not gone on sale        purchase tickets for
yet.                                 Powderfinger.                  finitsis@bigpond.com

                                                                      benmar@southernphone.com.
tickets not on sale yet                                               au
Found it very difficult to find
ticket availability for a
partticular show. Would go to
'Find tickets' to find that there
were none available
The required date was not
available




sold out                             have more tickets                ianandkara@aapt.net.au
As above - tickets not on sale
until tomorrow
Tickets not on sale yet.
not on sale yet

couldnt get tickets i wanted                                          loopy_fairy@hotmail.com




ForeSee Results, Inc. Confidential                       153                                       Satisfaction Performance Report
Date Created: 05/02/2010


                                                      Be able to search a block
                                                      period of time in a particular
Nothing I want to see.                                city.
tickets wanted aren't on sale                         make the ticket price/s more
until tomorrow - I was                                obvious. I had to search and
preregistering for an account        artist playing   this frustrated me.
not on sale yet

tickets are still not on sale

TICKETS NOT AVAILABLE
AS YET ALSO TICKETS FOR
WA DIDNT RECOGNISE MY                                                                   RSELWAY@TINDALE.COM.A
CODE                                                                                    U




                                                      Make the tickets you say are
                                                      availalbe in pre sale actually
                                                      available!!




Lack of tickets available I was
on the site as soon as tickets                        See questions above - I find
went on sale.                                         this site very user unfriendly.




ForeSee Results, Inc. Confidential                                         154                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                  wellheeled@live.com

My Ticketmaster is ridiculous. I
came to make a pre public
sale purchase, only to discover
I have to be signed up for very
specific alerts. What a joke.                                                     clairekrol@hotmail.com
tickets sold out




couldnt find tickets




                                              YES MAKE IT EASIER TO
                                              BUY AFL TICKETS                     LAND2001@DODO.COM.AU
Tickets sold out                              lower prices

                                              Not at this time. Ifound using it
                                              a lot easier the second time.
                                     artist                                       suebarwick@bigpond.com
Would like better seating

                                              Make maps bigger and easier
                                              to select seats they are way
                                              too small

not on sale yet what I wanted.                no
                                                                                  faf44@hotmail.com
sold out                                      no                                  grantcope@msn.com
wont let me because i have no
presale password                                                                  wengrcruz@yahoo.com




ForeSee Results, Inc. Confidential                                 155                                     Satisfaction Performance Report
Date Created: 05/02/2010




                 Satisfaction
    Date                                  flash             os                      url                            site
                    Score

                                                                       http://www.ticketmaster.com.a
 04/01/2010            44            10           Windows              u/seatingchart/303717/32251 ticketmaster.com.au
                                                                       https://www.ticketmaster.com.
 04/01/2010            74            10           Windows              au/checkout/order             ticketmaster.com.au
                                                                       http://www.ticketmaster.com.a
 04/01/2010            33            10           Windows              u/browse                      ticketmaster.com.au

                                                                       http://www.ticketmaster.com.a
 04/01/2010            56            10           Mac                  u/seatingchart/155670/28997 ticketmaster.com.au

                                                                       https://www.ticketmaster.com.
                                                                       au/seatingchart/155680/28858
 04/01/2010            74            10           Windows              /                             ticketmaster.com.au




                                                                       https://www.ticketmaster.com.
 04/01/2010            96            10           Windows              au/checkout/order             ticketmaster.com.au

                                                                       http://www.ticketmaster.com.a
 04/01/2010            56            10           Windows              u/venueartist/155850/864373     ticketmaster.com.au
                                                                       https://www.ticketmaster.com.
 04/01/2010            70            10           Windows              au/member/                      ticketmaster.com.au
                                                                       https://www.ticketmaster.com.
                                                                       au/checkout/reserve/-
                                                                       7tIX9wNeU_zSduSiXkc0tyjJ3h
                                                                       5Z9iRg5rltLUhYZK1ifOsjyNuJa
 04/01/2010            85            10           Windows              aswtF08a3i                      ticketmaster.com.au
                                                                       https://www.ticketmaster.com.
 04/01/2010            89            9            Windows              au/checkout/order               ticketmaster.com.au
                                                                       http://www.ticketmaster.com.a
                                                                       u/Spandau-Ballet-
 04/01/2010            59            10           Windows              tickets/artist/1400100          ticketmaster.com.au




ForeSee Results, Inc. Confidential                               156                                               Satisfaction Performance Report
Date Created: 05/02/2010


                                                          http://www.ticketmaster.com.a
 04/01/2010            70            10   Windows         u/h/help.html                 ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/01/2010            74            10   Windows         au/member/addfavs             ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/01/2010            33            10   Windows         u/search                      ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/01/2010            89            9    Windows         u/event/130044768FB184ED        ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/01/2010            74            10   Windows         au/member/                      ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/01/2010            26            10   Windows         u/h/help.html                   ticketmaster.com.au
                                                          http://www.ticketmaster.com/e
 04/01/2010            67            10   Windows         vent/06004425C1B57CA7           ticketmaster.com
                                                          http://www.ticketmaster.com.a
 04/01/2010            30            10   Windows         u/artist/1055618                ticketmaster.com.au



                                                          http://www.ticketmaster.com.a
 04/01/2010            78            10   Mac             u/browse                      ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/01/2010            74            10   Windows         au/checkout/order             ticketmaster.com.au



                                                          http://www.ticketmaster.com.a
 04/02/2010            30            10   Mac             u/h/tcentres/vic.html         ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/02/2010            63            10   Windows         u/search                      ticketmaster.com.au
                                                          https://www.ticketmaster.com.
                                                          au/checkout/reserve/m7NU26
                                                          VdvhqhajeTMBK_WJ2aJ-
                                                          9cUuBDn3V1P9lSj1fbm-
 04/02/2010            26            10   Windows         cojuoE0qadopNGTOE9            ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/02/2010            52            10   Windows         u/partner_redirect            ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/02/2010            63            10   Windows         u/partner_redirect            ticketmaster.com.au


ForeSee Results, Inc. Confidential                  157                                               Satisfaction Performance Report
Date Created: 05/02/2010


                                                          https://www.ticketmaster.com.
 04/02/2010            81            10   Windows         au/checkout/order             ticketmaster.com.au


                                                          https://www.ticketmaster.com.
 04/03/2010            67            10   Windows         au/member/order_history       ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/03/2010            63            10   Windows         au/member/order_history       ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/03/2010            45            10   Windows         u/event/1300446AEB02AA76 ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/03/2010            70            10   Mac             u/event/130044568ED84EF9 ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/03/2010            52            10   Windows         u/h/help.html                 ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/03/2010            22            10   Windows         u/section                     ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/03/2010            85            10   Windows         au/member/order_history       ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/04/2010            37            10   Windows         au/amex_redemption            ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/04/2010            33            10   Windows         u/partner_redirect            ticketmaster.com.au

                                                          http://www.ticketsnow.com/con
 04/04/2010            78            10   Windows         cert-tickets/                 ticketsnow.com

                                                          https://www.ticketmaster.com.
 04/05/2010            70            10   Mac             au/checkout/order             ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/05/2010            41            10   Windows         u/event/130043979FEA60F6 ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/05/2010            78            10   Windows         au/member/                    ticketmaster.com.au



                                                          http://www.ticketmaster.com.a
 04/05/2010             7            10   Windows         u/search                      ticketmaster.com.au




ForeSee Results, Inc. Confidential                  158                                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                          http://www.ticketmaster.com.a
                                                          u/Burswood-Dome-tickets-
 04/05/2010            52            9    Windows         Burswood/venue/156500         ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/05/2010            74            10   Windows         au/checkout/order                ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Melbourne-International-
                                                          Comedy-Festival-
 04/05/2010            52            10   Windows         tickets/artist/1091810           ticketmaster.com.au
                                                          http://www.getmein.com/ticket
                                                          s/jls-tickets/liverpool-
 04/05/2010            26            10   Windows         172694.html                      getmein.com
                                                          http://www.ticketmaster.com/fi
 04/05/2010            56            10   Windows         nd_area                          ticketmaster.com



                                                          http://www.ticketmaster.com.a
 04/05/2010            85            10   Windows         u/search                      ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/05/2010            74            10   Windows         u/venue/155815/                  ticketmaster.com.au
                                                          https://www.ticketmaster.com.
                                                          au/checkout/reserve/arIijasbHz
                                                          0WBCMpEaw2jm2iokpadGQO
                                                          yN7q9DIhRrIY2VojZdx-
 04/06/2010             8            10   Windows         VPPAjWbbZZsb                     ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/06/2010             4            10   Windows         u/search                         ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/06/2010            89            9    Windows         au/member/                       ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/06/2010            67            10   Windows         au/checkout/reserve              ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/06/2010            89            10   Windows         au/member/                    ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/06/2010            78            10   Windows         au/amex_redemption            ticketmaster.com.au



                                                          http://www.ticketmaster.com.a
 04/06/2010            96            10   Windows         u/CATS-tickets/artist/843992 ticketmaster.com.au




ForeSee Results, Inc. Confidential                  159                                                  Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketmaster.com.a
 04/06/2010            70            10   Windows         u/event/130044867B4180DC ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/StKilda-
 04/06/2010            45            9    Mac             tickets/artist/1055617        ticketmaster.com.au


                                                          http://www.ticketmaster.com.a
 04/06/2010            89            10   Windows         u/section                     ticketmaster.com.au



                                                          https://www.ticketmaster.com.
 04/06/2010            81            10   Windows         au/member/                    ticketmaster.com.au
                                                          http://www.ticketmaster.com/s
 04/06/2010             4            10   Windows         earch                         ticketmaster.com
                                                          http://www.ticketmaster.com.a
 04/06/2010            19            10   Windows         u/browse/category=51          ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/06/2010            74            10   Windows         au/member/order_history       ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/MayDay-World-Tour-2010-
 04/06/2010            59            10   Windows         tickets/artist/1427516        ticketmaster.com.au


                                                          http://www.ticketmaster.com.a
 04/06/2010            44            10   Windows         u/partner_redirect              ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/06/2010            63            10   Windows         u/partner_redirect              ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/07/2010            19            10   Windows         u/h/customer_serve.html         ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/07/2010            89            10   Windows         u/browse/category=10002         ticketmaster.com.au




ForeSee Results, Inc. Confidential                  160                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                          https://www.ticketmaster.com.
 04/07/2010            96            10   Windows         au/member                     ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/07/2010            78            10   Windows         u/seatingchart/155731/27275 ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/07/2010            59            10   Windows         u/partner_redirect              ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/07/2010            26            10   Windows         au/member/addfavs               ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/07/2010            52            10   Mac             u/partner_redirect              ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/07/2010             4            10   Windows         u/partner_redirect              ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Melbourne-International-
                                                          Comedy-Festival-
 04/07/2010           100            10   Windows         tickets/artist/1091810          ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/07/2010            56            10   Windows         au/member                       ticketmaster.com.au



                                                          http://www.ticketmaster.com.a
 04/07/2010            33            9    Windows         u/browse                      ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/07/2010            93            10   Windows         au/checkout/order             ticketmaster.com.au




ForeSee Results, Inc. Confidential                  161                                               Satisfaction Performance Report
Date Created: 05/02/2010


                                                          https://www.ticketmaster.com.
 04/07/2010            56            0    Windows         au/checkout/order               ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/the-Arts-Centre-Hamer-Hall-
                                                          tickets-
 04/08/2010            30            10   Windows         Melbourne/venue/155651          ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/08/2010            67            10   Mac             au/member/order_history         ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/08/2010            63            10   Windows         au/member/order_history         ticketmaster.com.au
                                                          https://www.ticketmaster.com.
                                                          au/seatingchart/155680/28858
 04/08/2010            93            10   Windows         /                               ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/08/2010            78            10   Windows         au/member/                      ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/ABBA-MANIA-
 04/08/2010            67            10   Windows         tickets/artist/858104           ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/08/2010            74            10   Windows         u/                            ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/08/2010            41            10   Windows         u/h/ticketfast.html           ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/08/2010            93            10   Windows         au/member/                    ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/08/2010            70            10   Windows         u/event/25004476D428288C ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/08/2010            89            10   Windows         au/checkout/order             ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/08/2010           100            10   Windows         au/member                     ticketmaster.com.au
                                                          https://www.ticketmaster.com/
 04/08/2010            89            10   Windows         checkout/order                ticketmaster.com

                                                          http://www.ticketmaster.com.a
 04/09/2010            56            10   Windows         u/seatingchart/303717/32251 ticketmaster.com.au


ForeSee Results, Inc. Confidential                  162                                               Satisfaction Performance Report
Date Created: 05/02/2010


                                                          https://www.ticketmaster.com.
                                                          au/seatingchart/156565/31777
 04/09/2010            96            10   Windows         /                             ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/09/2010             4            9    Windows         au/member                     ticketmaster.com.au

                                                          https://www.ticketmaster.com.
                                                          au/checkout/reserve_search/K
                                                          Xo8QByeqyACE3NZjDkJ5dIe2
                                                          3QVUudQOd1BrfCaFi1JuTqV
 04/09/2010            48            10   Windows         HWc_CEa9AkcQY2dG                ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/09/2010            93            10   Windows         au/member/order_history         ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/09/2010            78            10   Windows         au/member/order_history         ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/09/2010           100            10   Windows         au/member                       ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/10/2010             0            10   Windows         u/h/tcentres/vic.html         ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/10/2010            67            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/10/2010            89            10   Windows         au/member/order_history       ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/10/2010            45            10   Mac             u/event/1300446FBF339C45 ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/10/2010            67            10   Windows         au/checkout/order             ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/10/2010            48            10   Windows         au/checkout/order             ticketmaster.com.au



                                                          http://www.ticketmaster.com.a
 04/10/2010            85            10   Windows         u/browse/category=207         ticketmaster.com.au




ForeSee Results, Inc. Confidential                  163                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                          https://www.ticketmaster.com.
 04/10/2010            74            10   Windows         au/member/addfavs             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/10/2010            93            10   Mac             au/member                     ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/10/2010            74            10   Mac             au/checkout/order             ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/11/2010            74            10   Windows         au/member/order_history       ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/11/2010            37            10   Windows         u/event/130042BCEC037B22 ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/11/2010            70            10   Windows         au/member/addfavs             ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/11/2010            67            10   Windows         au/checkout/reserve           ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/11/2010            67            10   Windows         u/browse                      ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/11/2010           100            10   Windows         u/h/delivery.html             ticketmaster.com.au




ForeSee Results, Inc. Confidential                  164                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketmaster.com.a
 04/11/2010            78            10   Windows         u/browse/category=12          ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/11/2010            41            10   Windows         u/afl                         ticketmaster.com.au
                                                          https://www.ticketmaster.com/
 04/11/2010            15            10   Windows         checkout/order                ticketmaster.com

                                                          http://www.ticketsnow.com/wic
 04/11/2010            70            0    Windows         ked-tickets/                  ticketsnow.com
                                                          https://www.ticketmaster.com.
 04/11/2010            59            9    Windows         au/checkout/order             ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/11/2010            70            10   Windows         u/promo/pq2t3z                ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/12/2010            52            10   Windows         au/member/order_history       ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/12/2010            96            10   Windows         au/checkout/order             ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/12/2010            33            10   Windows         u/section                     ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/12/2010            71            0    Windows         u/browse                      ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/12/2010             8            10   Windows         u/search                      ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/12/2010            89            10   Windows         u/promo/pq2t3z                ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/12/2010            63            10   Mac             au/member/order_history       ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/12/2010            78            10   Mac             au/checkout/order             ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/12/2010            44            10   Windows         u/sitemap                     ticketmaster.com.au




ForeSee Results, Inc. Confidential                  165                                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                          https://www.ticketmaster.com.
 04/12/2010             0            10   Windows         au/member/login/              ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/12/2010            63            10   Windows         au/checkout/order             ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/12/2010            78            10   Windows         u/seatingchart/156432/27749 ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/12/2010            89            9    Windows         au/member/                    ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/12/2010            67            10   Windows         u/review                      ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/12/2010            93            10   Mac             u/event/13004487D3B1B21B ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/12/2010            52            10   Windows         u/search                      ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/12/2010            15            10   Windows         u/event/13004428CA2676EB ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/12/2010            44            10   Windows         u/section                     ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/13/2010            56            10   Windows         u/event/25004458F1E42814      ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/13/2010            19            10   Windows         u/h/tcentres/wa.html          ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/13/2010           100            9    Windows         au/member/order_history       ticketmaster.com.au


                                                          https://www.ticketmaster.com.
 04/13/2010            56            9    Windows         au/member/edit_billing        ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/13/2010            44            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/13/2010            11            10   Windows         u/partner_redirect            ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/13/2010            70            10   Windows         au/member/viewfavs            ticketmaster.com.au




ForeSee Results, Inc. Confidential                  166                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketmaster.com.a
 04/13/2010            33            10   Windows         u/event/13004354D6BB62AA ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/13/2010            41            10   Windows         au/checkout/order             ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/13/2010             8            10   Windows         u/partner_redirect            ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/13/2010            41            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/13/2010            70            10   Windows         u/search                      ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/13/2010            67            10   Windows         au/member/edit_profile        ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/13/2010             8            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/13/2010            40            10   Windows         au/member/order_history       ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/13/2010            89            10   Windows         u/search                      ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/13/2010            45            10   Mac             u/event/2500444C8AE820A4 ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/13/2010           100            10   Windows         au/member/                    ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/14/2010            70            9    Windows         u/h/tcentres/act.html         ticketmaster.com.au


ForeSee Results, Inc. Confidential                  167                                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                          https://www.ticketmaster.com.
 04/14/2010            89            10   Windows         au/member/                    ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/14/2010            33            10   Windows         u/event/1300445BE28197B3 ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/14/2010             7            10   Windows         au/checkout/reserve             ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/David-ODoherty-
 04/14/2010             4            10   Windows         tickets/artist/1152148          ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/14/2010            63            10   Windows         au/member/order_history         ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/14/2010            78            7    Windows         au/member/edit_billing          ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/14/2010            81            10   Windows         u/event/2500444C8AE820A4 ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/14/2010            30            10   Mac             au/checkout/order             ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/14/2010            78            9    Windows         u/browse/category=207         ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/14/2010            11            10   Windows         au/checkout/order               ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Bon-Jovi-
 04/14/2010            52            10   Windows         tickets/artist/734608           ticketmaster.com.au
                                                          https://www.ticketmaster.com.
                                                          au/checkout/reserve/W_ed93j
                                                          B_t9-
                                                          HhIcisCEo3ooFidz1BO9SgW9
                                                          Yu7bpgz9Z4sYKbdiBlehdYBY
 04/14/2010           100            10   Windows         Gbct                            ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/14/2010            70            10   Windows         u/section                       ticketmaster.com.au




                                                          http://www.ticketmaster.ca/part
 04/14/2010            89            10   Windows         ner_redirect                    ticketmaster.ca




ForeSee Results, Inc. Confidential                  168                                                Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketsnow.com/wic
 04/14/2010            89            10   Windows         ked-tickets/                    ticketsnow.com
                                                          https://www.ticketmaster.com.
 04/15/2010            85            10   Windows         au/member/login/                ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/15/2010           100            10   Windows         u/afl                           ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/15/2010            74            9    Windows         u/h/help.html                   ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/15/2010            70            9    Windows         au/member/addfavs               ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/15/2010            23            10   Mac             au/member/                      ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/15/2010            67            10   Windows         au/member/                      ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/15/2010            70            10   Windows         au/member/order_history         ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/15/2010             0            10   Windows         au/checkout/order               ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/15/2010            89            10   Mac             u/Fame-tickets/artist/803766  ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/15/2010            89            10   Windows         u/event/1300446996D67DE1 ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/15/2010            71            10   Mac             u/CATS-tickets/artist/843992 ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/15/2010            78            9    Mac             au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/15/2010            63            10   Windows         au/member/order_history       ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/15/2010           100            10   Mac             au/checkout/order             ticketmaster.com.au




ForeSee Results, Inc. Confidential                  169                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                          https://www.ticketmaster.com.
 04/15/2010            48            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/15/2010            41            10   Windows         au/member/addfavs             ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/15/2010             8            10   Windows         u/event/13004428CA3E7719 ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/16/2010            78            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/16/2010            26            10   Windows         au/checkout/order             ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/16/2010            78            10   Windows         au/member/                    ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
                                                          u/Etihad-Stadium-tickets-
 04/16/2010            67            10   Windows         Docklands/venue/303717        ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/16/2010            52            10   Mac             au/checkout/reserve           ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/17/2010            85            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/17/2010            56            10   Windows         au/member/order_history       ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/17/2010            26            10   Windows         u/browse                      ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/17/2010            37            10   Windows         au/member/                    ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/The-Australian-Ballet-
 04/17/2010            78            10   Windows         tickets/artist/1057476        ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/17/2010             0            10   Mac             u/h/afltenormore.html         ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/17/2010            93            10   Windows         u/event/13004458715D38B6 ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/17/2010             0            10   Windows         u/h/help.html                 ticketmaster.com.au




ForeSee Results, Inc. Confidential                  170                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                          https://www.ticketmaster.com.
 04/17/2010             0            10   Windows         au/checkout/order             ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/18/2010            74            9    Windows         au/member/order_history         ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/18/2010            48            10   Windows         u/browse                        ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/18/2010            63            10   Windows         u/event/add_alert               ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Collingwood-
 04/18/2010            33            10   Windows         tickets/artist/1055714          ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/West-Coast-Eagles-
 04/18/2010            85            10   Windows         tickets/artist/845214           ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/18/2010            67            10   Windows         au/member/addfavs               ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/18/2010            56            10   Windows         u/partner_redirect              ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/19/2010            41            10   Windows         au/member/order_history         ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/19/2010            74            9    Windows         au/member/login/                ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/19/2010            59            10   Windows         u/section                       ticketmaster.com.au



                                                          http://www.ticketmaster.com.a
 04/19/2010            89            6    Windows         u/section                     ticketmaster.com.au
                                                          https://www.ticketmaster.com.
                                                          au/seatingchart/155944/32155
 04/19/2010            89            10   Windows         /                             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/19/2010            74            10   Windows         au/checkout/order             ticketmaster.com.au




ForeSee Results, Inc. Confidential                  171                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketmaster.com.a
 04/19/2010            11            10   Windows         u/h/tcentres/sa.html          ticketmaster.com.au



                                                          http://www.ticketmaster.com.a
 04/19/2010            93            10   Windows         u/partner_redirect            ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/19/2010            15            10   Windows         au/checkout/order                ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Wicked-The-Musical-
 04/19/2010            89            10   Windows         tickets/artist/864373            ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/19/2010            44            10   Windows         u/browse/category=1              ticketmaster.com.au
                                                          https://www.ticketmaster.co.uk
 04/19/2010            78            10   Windows         /checkout/order                  ticketmaster.co.uk

                                                          http://www.ticketmaster.com.a
 04/19/2010            78            10   Windows         u/browse                      ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/19/2010            67            10   Windows         au/checkout/order             ticketmaster.com.au



                                                          http://www.ticketmaster.com.a
 04/20/2010            37            10   Windows         u/browse                      ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/20/2010            81            10   Windows         u/browse                      ticketmaster.com.au


ForeSee Results, Inc. Confidential                  172                                                 Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketmaster.com.a
 04/20/2010            41            10   Mac             u/event/13004428CD967901 ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/20/2010             0            10   Windows         au/member/order_history       ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/20/2010            44            10   Windows         u/venue/157414                ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/20/2010            74            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/20/2010            74            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/20/2010            78            10   Windows         au/amex_redemption            ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/20/2010            56            10   Windows         u/event/13004391A2DAA4C7 ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/20/2010            89            9    Windows         u/partner_redirect            ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/20/2010            85            10   Windows         au/checkout/order             ticketmaster.com.au




ForeSee Results, Inc. Confidential                  173                                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                          https://www.ticketmaster.com.
 04/20/2010            33            10   Windows         au/member                     ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/21/2010            89            10   Windows         u/event/13004479995B8F6D ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/21/2010            59            10   Windows         u/event/13004488DBF8B4F5 ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/21/2010            59            10   Windows         u/event/13004490AD95A4F1        ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/21/2010            19            10   Windows         au/checkout/order               ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/21/2010            67            10   Windows         au/member                       ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/21/2010            63            10   Windows         au/member                       ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/21/2010            89            10   Windows         u/event/13004488C891AE46 ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/21/2010            85            10   Mac             u/seatingchart/156565/30892 ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/21/2010            30            10   Windows         au/member/order_history       ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/21/2010             4            10   Windows         u/event/1300442C925C5C2F ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/21/2010            78            10   Windows         au/member/                    ticketmaster.com.au


                                                          http://www.ticketmaster.com.a
 04/21/2010            89            10   Windows         u/event/13004490AD95A4F1 ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/21/2010            67            10   Windows         au/member/                    ticketmaster.com.au




ForeSee Results, Inc. Confidential                  174                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketmaster.com.a
                                                          u/Foster-Allen-
 04/21/2010            85            10   Windows         tickets/artist/785205         ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/21/2010            82            10   Windows         au/member/                    ticketmaster.com.au




                                                          https://www.ticketmaster.com.
                                                          au/checkout/reserve/iShSq0Jr
                                                          QCyCMowMlJWcpkoQtWz0M
                                                          oJUb1YjcyWU8aTsw5L4SqLn
 04/21/2010            78            10   Windows         79Qd5EFrZZIn                  ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/21/2010            67            10   Windows         au/member/order_history       ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/21/2010            59            10   Windows         u/event/13004363C31B5B79 ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/21/2010            78            10   Mac             u/event/13004378C950659B ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/21/2010            85            10   Windows         au/member/                    ticketmaster.com.au




ForeSee Results, Inc. Confidential                  175                                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                          https://www.ticketmaster.com.
 04/21/2010            63            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Merchants-Of-Bollywood-
 04/21/2010            52            10   Windows         tickets/artist/1218889        ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/22/2010           100            10   Windows         u/h/ma_express.html             ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/West-Coast-Eagles-
 04/22/2010           100            10   Windows         tickets/artist/845214           ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Yusuf-in-Concert-
 04/22/2010            67            10   Mac             tickets/artist/1438320          ticketmaster.com.au
                                                          https://www.ticketmaster.com.
                                                          au/checkout/reserve/0-
                                                          IWJXWLtR4phH3cYinvXzFmb
                                                          FPgliVpzdO6350h3Sdqj3lQLE
 04/22/2010           100            10   Windows         6TWya7pu0DRkb7                  ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/22/2010            74            10   Mac             u/event/1300448DD4E5B3A5 ticketmaster.com.au



                                                          https://www.ticketmaster.com.
 04/22/2010            48            10   Windows         au/member/addfavs             ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Elvis-Meets-Buddy-
 04/22/2010            11            10   Windows         tickets/artist/1382776        ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/23/2010            19            10   Mac             au/checkout/order             ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/23/2010            22            10   Windows         u/search                      ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/23/2010            55            10   Windows         u/partner_redirect            ticketmaster.com.au




ForeSee Results, Inc. Confidential                  176                                               Satisfaction Performance Report
Date Created: 05/02/2010


                                                          https://www.ticketmaster.com.
 04/23/2010            33            9    Windows         au/member/                    ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/23/2010            44            10   Windows         u/artist/1398736              ticketmaster.com.au



                                                          http://www.ticketmaster.com.a
 04/23/2010             0            10   Windows         u/partner_redirect            ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Cat-Stevens-
 04/23/2010             0            10   Windows         tickets/artist/736197         ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Powderfinger-
 04/23/2010            52            10   Windows         tickets/artist/781242         ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
                                                          u/Wicked-The-Musical-
 04/23/2010            63            10   Windows         tickets/artist/864373         ticketmaster.com.au


                                                          https://www.ticketmaster.com.
 04/23/2010            22            10   Windows         au/checkout/order             ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/23/2010            74            10   Windows         u/browse/category=10002       ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/23/2010           100            10   Windows         au/member                     ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/23/2010            67            10   Windows         au/member                     ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/23/2010            89            10   Mac             au/member/                    ticketmaster.com.au




ForeSee Results, Inc. Confidential                  177                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketmaster.com.a
 04/23/2010            74            10   Windows         u/event/130044529D136708      ticketmaster.com.au


                                                          https://www.ticketmaster.com.
 04/24/2010            74            10   Mac             au/checkout/order             ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
                                                          u/Green-Day-
 04/24/2010           100            10   Windows         tickets/artist/768353         ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/24/2010             7            10   Windows         au/member/edit_profile        ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/24/2010            78            10   Windows         au/checkout/order             ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/24/2010            56            10   Windows         au/member/                    ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
                                                          u/Hoodoo-Gurus-
 04/24/2010            67            10   Windows         tickets/artist/735293         ticketmaster.com.au


ForeSee Results, Inc. Confidential                  178                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketmaster.com.a
 04/24/2010            78            10   Windows         u/event/13004488DBF8B4F5 ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
                                                          u/Mother-Africa-Circus-of-the-
 04/24/2010            74            10   Windows         Senses-tickets/artist/1411841 ticketmaster.com.au



                                                          https://www.ticketmaster.com.
 04/24/2010            74            10   Windows         au/member/                    ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/24/2010            82            10   Mac             u/event/13004488C891AE46 ticketmaster.com.au


                                                          https://www.ticketmaster.com.
 04/24/2010            78            10   Windows         au/member/edit_profile        ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/24/2010            52            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/24/2010            78            10   Windows         au/checkout/order             ticketmaster.com.au



                                                          https://www.ticketmaster.com.
 04/24/2010            89            10   Windows         au/member/                    ticketmaster.com.au



                                                          https://www.ticketmaster.com.
 04/24/2010            74            10   Windows         au/member/                    ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Hawthorn-
 04/24/2010            89            10   Windows         tickets/artist/1055648        ticketmaster.com.au


                                                          https://www.ticketmaster.com.
 04/25/2010            78            10   Windows         au/member/                    ticketmaster.com.au


ForeSee Results, Inc. Confidential                  179                                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                          https://www.ticketmaster.com.
 04/25/2010            70            10   Windows         au/checkout/order             ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/25/2010            74            10   Windows         u/extmsg                      ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/25/2010           100            10   Windows         u/section                     ticketmaster.com.au
                                                          http://www.ticketsnow.com/ste
 04/25/2010           100            10   Windows         ve-harvey-tickets/            ticketsnow.com




                                                          http://www.ticketmaster.com.a
 04/25/2010            56            10   Windows         u/event/13004495A8EBA101 ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/25/2010            63            10   Windows         u/browse                      ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/25/2010            44            10   Windows         u/browse                      ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/26/2010            89            10   Windows         u/h/tcentres/tas.html         ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/26/2010            67            10   Windows         au/member/                    ticketmaster.com.au




ForeSee Results, Inc. Confidential                  180                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketmaster.com.a
 04/26/2010            52            10   Windows         u/h/customer_serve.html       ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/26/2010            15            10   Windows         au/checkout/order             ticketmaster.com.au


                                                          https://www.ticketmaster.com.
 04/26/2010            59            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/26/2010            89            10   Windows         au/member/order_history       ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/26/2010            22            10   Windows         au/checkout/reserve           ticketmaster.com.au



                                                          http://www.ticketmaster.com.a
                                                          u/Mother-Africa-Circus-of-the-
 04/26/2010           100            10   Windows         Senses-tickets/artist/1411841 ticketmaster.com.au

                                                          https://www.ticketmaster.com.
                                                          au/checkout/reserve/VA1WlnC
                                                          __CGBTf4ZobnGsVsUp1hQB
                                                          TcyPjHgrqAkA-XQZxVza_z-
 04/26/2010            44            10   Windows         zFG3bbFH_z2G                  ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Joe-Camilleri-45th-
                                                          Anniversary-Concert-
 04/26/2010            56            10   Windows         tickets/artist/1301568        ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/26/2010            56            10   Windows         au/checkout/order               ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/26/2010            85            10   Windows         au/member/addfavs               ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/26/2010            78            10   Windows         u/extmsg                        ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/26/2010             0            10   Mac             au/checkout/order               ticketmaster.com.au




ForeSee Results, Inc. Confidential                  181                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                          https://www.ticketmaster.com.
 04/26/2010            71            9    Windows         au/member/edit_subscriptions ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/26/2010            67            10   Windows         u/event/13004443047CA857 ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/26/2010           100            10   Windows         u/section                     ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/26/2010            37            10   Windows         u/event/1300443411AD96A9 ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/27/2010            67            10   Windows         u/event/130042CCE59583E5 ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/27/2010            22            10   Windows         u/event/25004458934120EE ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/27/2010            89            10   Windows         u/venue/156086                ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/27/2010           100            10   Windows         u/event/1300444BEFEF945C ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/27/2010            74            10   Windows         au/member/                    ticketmaster.com.au


                                                          http://www.ticketmaster.com.a
 04/27/2010            11            10   Windows         u/event/2500444C8AE820A4 ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/27/2010            18            10   Windows         u/partner_redirect            ticketmaster.com.au



                                                          https://www.ticketmaster.com.
 04/27/2010             0            10   Windows         au/member/login/              ticketmaster.com.au




ForeSee Results, Inc. Confidential                  182                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                          https://www.ticketmaster.com.
 04/27/2010            89            10   Windows         au/checkout/order             ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/27/2010            52            10   Mac             au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/27/2010            63            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/27/2010             0            10   Windows         u/partner_redirect            ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/27/2010            70            10   Windows         u/h/tcentres/vic.html         ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/27/2010            59            10   Mac             u/event/13004488DBF8B4F5 ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/27/2010            45            9    Windows         au/member/                    ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/27/2010            74            10   Windows         u/event/1300448DD4E5B3A5 ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/27/2010           100            10   Windows         u/event/13004471DB67C35C ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/27/2010            85            10   Windows         au/member/edit_subscriptions ticketmaster.com.au




ForeSee Results, Inc. Confidential                  183                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketsnow.com/jag
 04/27/2010           100            10   Windows         ermeister-music-tour-tickets/ ticketsnow.com

                                                          http://www.ticketmaster.com.a
 04/27/2010            26            10   Windows         u/seatingchart/303717/32251 ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/27/2010            74            10   Windows         au/checkout/order             ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/28/2010            89            10   Windows         u/event/13004488DBF8B4F5 ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            56            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            89            10   Windows         au/checkout/order             ticketmaster.com.au


                                                          https://www.ticketmaster.com.
 04/28/2010            67            10   Windows         au/member/                    ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/28/2010            22            9    Windows         u/event/250044589ACE2190 ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            67            10   Windows         au/member/                    ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            67            0    Windows         au/checkout/order             ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/28/2010            78            10   Windows         au/member                     ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/28/2010            56            10   Windows         u/event/13004488C891AE46 ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            67            10   Windows         au/checkout/order             ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/28/2010            63            10   Windows         u/seatingchart/156086/32892 ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/28/2010            48            10   Windows         au/checkout/order             ticketmaster.com.au




ForeSee Results, Inc. Confidential                  184                                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                          https://www.ticketmaster.com.
 04/28/2010            96            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            59            10   Windows         au/member/                    ticketmaster.com.au



                                                          https://www.ticketmaster.com.
 04/28/2010            67            10   Windows         au/member/                    ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010             0            10   Mac             au/checkout/reserve           ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            48            10   Mac             au/checkout/order             ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/28/2010            74            10   Windows         u/event/13004488DBF8B4F5 ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/28/2010            48            10   Windows         au/member/                    ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            48            10   Windows         au/member/                    ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/28/2010            56            10   Windows         au/member/                    ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/28/2010            82            10   Windows         u/seatingchart/156432/28806     ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Subiaco-Oval-tickets-
 04/28/2010            78            10   Windows         Subiaco/venue/155944            ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            59            10   Windows         au/member/                      ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            96            10   Windows         au/checkout/order               ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            78            10   Windows         au/checkout/order               ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            37            10   Windows         au/checkout/reserve             ticketmaster.com.au




ForeSee Results, Inc. Confidential                  185                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketmaster.com.a
 04/28/2010            89            10   Windows         u/section                     ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/West-Coast-Eagles-
 04/28/2010           100            10   Windows         tickets/artist/845214         ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/28/2010            89            10   Windows         au/member/                    ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            89            10   Windows         au/checkout/order             ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/28/2010           100            0    Windows         au/member/                    ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/28/2010            93            10   Windows         au/member/addfavs             ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/28/2010            67            10   Windows         u/Slash-tickets/artist/771959 ticketmaster.com.au




ForeSee Results, Inc. Confidential                  186                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketmaster.com.a
 04/28/2010            56            10   Windows         u/partner_redirect            ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/28/2010           100            10   Windows         u/browse                      ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/28/2010            85            10   Windows         au/member/                    ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/29/2010            19            10   Mac             au/checkout/order               ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/29/2010            74            10   Windows         au/member/order_history         ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/29/2010             0            0    Windows         u/section/sports                ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/29/2010            74            10   Windows         au/checkout/order               ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/29/2010            85            9    Windows         au/member/order_history         ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/29/2010            44            9    Windows         au/member/order_history         ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Powderfinger-
 04/29/2010            67            10   Windows         tickets/artist/781242           ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/29/2010            85            10   Windows         au/member/order_history         ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/29/2010            56            10   Windows         u/h/manage.html               ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/29/2010            67            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/29/2010            70            10   Windows         au/checkout/order             ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/29/2010            82            10   Windows         u/event/13004488DBF8B4F5 ticketmaster.com.au




ForeSee Results, Inc. Confidential                  187                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketmaster.com.a
 04/29/2010            78            9    Windows         u/search                      ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/29/2010            89            10   Windows         au/member/                    ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
                                                          u/Powderfinger-
 04/29/2010            85            10   Windows         tickets/artist/781242         ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/29/2010            22            10   Windows         u/browse                      ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/29/2010            41            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/29/2010            78            10   Windows         au/checkout/order             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/29/2010            74            10   Windows         au/member/                    ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/29/2010            56            10   Windows         u/browse                      ticketmaster.com.au


                                                          https://www.ticketmaster.com.
 04/29/2010            85            9    Windows         au/member/viewfavs            ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/29/2010           100            10   Windows         u/section                     ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/29/2010            78            10   Windows         u/h/3rdparty.html             ticketmaster.com.au




ForeSee Results, Inc. Confidential                  188                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                          http://www.ticketmaster.com.a
 04/29/2010            78            10   Windows         u/section                     ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/29/2010            56            10   Windows         u/browse                      ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/29/2010            67            10   Windows         u/section/arts_theater        ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/29/2010            67            10   Windows         u/event/13004488C891AE46 ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/29/2010           100            10   Windows         u/event/13004488C891AE46 ticketmaster.com.au

                                                          https://www.ticketmaster.com.
 04/29/2010           100            10   Windows         au/checkout/order               ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/29/2010            67            10   Windows         au/member/viewfavs              ticketmaster.com.au
                                                          https://www.ticketmaster.com.
                                                          au/checkout/reserve/rr7_34tlh
                                                          dw60iINX0nQ_fT4NBASe7hDt
                                                          ToA6Gb9EnJzjF_Ttc0OxuNA5
 04/29/2010           100            9    Windows         R56c1Bx                         ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/29/2010            78            9    Windows         au/member                       ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/30/2010            37            10   Windows         u/seatingchart/156086/33035     ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/30/2010            93            9    Windows         au/member/                      ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/30/2010            85            10   Windows         au/checkout/order               ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/30/2010             7            10   Windows         au/checkout/reserve             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/30/2010            63            10   Windows         au/member/                      ticketmaster.com.au


ForeSee Results, Inc. Confidential                  189                                               Satisfaction Performance Report
Date Created: 05/02/2010


                                                          https://www.ticketmaster.com.
 04/30/2010            78            10   Windows         au/amex_redemption            ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/30/2010            67            10   Windows         au/member/                    ticketmaster.com.au


                                                          https://www.ticketmaster.com.
 04/30/2010            33            10   Mac             au/member/                      ticketmaster.com.au
                                                          https://www.ticketmaster.com.
 04/30/2010            81            7    Windows         au/checkout/reserve             ticketmaster.com.au
                                                          https://www.ticketmaster.com.
                                                          au/checkout/reserve/zgvkGrP4
                                                          Oqvg-
                                                          lcaY4863sqJXwlpZA4tybfj0C9
                                                          FTNS0EUG7vMcx2iGi93XPBI
 04/30/2010            74            10   Windows         g3                              ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/30/2010            22            10   Windows         u/section                       ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
                                                          u/Melbourne-Cricket-Ground-
                                                          MCG-tickets-
 04/30/2010            15            10   Windows         Jolimont/venue/303115         ticketmaster.com.au
                                                          http://www.ticketmaster.com.a
 04/30/2010            85            9    Mac             u/search                      ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/30/2010            67            10   Windows         au/checkout/order             ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/30/2010            78            10   Windows         u/event/130044879BB59A8A ticketmaster.com.au




ForeSee Results, Inc. Confidential                  190                                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                          https://www.ticketmaster.com.
 04/30/2010            85            10   Windows         au/checkout/order             ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
 04/30/2010            44            10   Windows         u/event/1300449AE1F52454 ticketmaster.com.au




                                                          http://www.ticketmaster.com.a
                                                          u/Regina-Spektor-
 04/30/2010            59            10   Windows         tickets/artist/959782         ticketmaster.com.au



                                                          http://www.ticketmaster.com.a
 04/30/2010            78            10   Windows         u/section/concerts            ticketmaster.com.au




                                                          https://www.ticketmaster.com.
 04/30/2010            67            10   Windows         au/member/                    ticketmaster.com.au



                                                          http://www.ticketmaster.com.a
 04/30/2010            44            10   Windows         u/browse/category=10002       ticketmaster.com.au

                                                          http://www.ticketmaster.com.a
 04/30/2010            67            10   Windows         u/event/13004495E88FB069 ticketmaster.com.au




ForeSee Results, Inc. Confidential                  191                                             Satisfaction Performance Report
Date Created: 05/02/2010



                                             Ticketmaster Enterprise Browse
                                                      CPP Responses
                                               April 01, 2010 - April 30, 2010
                                                       (FSR) Site=AU

            locale                           sessionid                     browser     terms               sid


                                                                                               browse-ticketmaster.com.au-
en                                   1270088517951_745125    Explorer 7                        en
                                                                                               browse-ticketmaster.com.au-
en                                   1270096761749_473733    Explorer 8                        en
                                                                                               browse-ticketmaster.com.au-
en                                   1270100763546_695870    Firefox 3                         en

                                                                                               browse-ticketmaster.com.au-
en                                   1270096809697_798002    Safari 4                          en


                                                                                               browse-ticketmaster.com.au-
en                                   1270103060095_700502    Explorer 8                        en




                                                                                               browse-ticketmaster.com.au-
en                                   1270105814669_617793    Explorer 8                        en

                                                                                               browse-ticketmaster.com.au-
en                                   1270105633250_645289    Explorer 8                        en
                                                                                               browse-ticketmaster.com.au-
en                                   1270104812783_54911     Explorer 6                        en



                                                                                               browse-ticketmaster.com.au-
en                                   1270110441570_3841      Firefox 3.5                       en
                                                                                               browse-ticketmaster.com.au-
en                                   1270112713906_186160    Explorer 8                        en

                                                                                               browse-ticketmaster.com.au-
en                                   1270114670718_732961    Explorer 8                        en




ForeSee Results, Inc. Confidential                                               192                       Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                         browse-ticketmaster.com.au-
en                                   1270113665187_504794   Explorer 7                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270116841031_179214   Explorer 7                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270117715140_553019   Explorer 8                                   en




                                                                                                         browse-ticketmaster.com.au-
en                                   1270119279825_11891    Explorer 8                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270126866822_686286   Firefox 3.5                                  en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270155041890_980305   Explorer 8                                   en

en                                   1270170276218_454485   Explorer 7                                   browse-ticketmaster.com-en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270173202484_967616   Explorer 8                                   en



                                                                                                         browse-ticketmaster.com.au-
en                                   1270175281490_877121   Safari 4            ticketmaster australia   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270177694593_736434   Explorer 8                                   en



                                                                                                         browse-ticketmaster.com.au-
en                                   1270182183694_924704   Firefox 3.5         ticketmaster             en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270195576436_487679   Firefox 3.6                                  en



                                                                                                         browse-ticketmaster.com.au-
en                                   1270198637119_139827   Explorer 8          ticketmaster             en

                                                                                                         browse-ticketmaster.com.au-
en                                   1270210388409_430997   Firefox 3                                    en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270254921409_872155   Explorer 8                                   en


ForeSee Results, Inc. Confidential                                        193                                        Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                            browse-ticketmaster.com.au-
en                                   1270260961359_703873   Explorer 7                                      en


                                                                                                            browse-ticketmaster.com.au-
en                                   1270267558616_30604    Explorer 8          ticketmaster7               en
                                                                                                            browse-ticketmaster.com.au-
en                                   1270274347700_385870   Explorer 8                                      en

                                                                                                            browse-ticketmaster.com.au-
en                                   1270276353406_256156   Explorer 8                                      en

                                                                                                            browse-ticketmaster.com.au-
en                                   1270277186106_192154   Firefox 3.6                                     en
                                                                                                            browse-ticketmaster.com.au-
en                                   1270289067210_512804   Firefox 3.6                                     en
                                                                                                            browse-ticketmaster.com.au-
en                                   1270282137168_98586    Explorer 7                                      en

                                                                                                            browse-ticketmaster.com.au-
en                                   1270296050968_552965   Explorer 6                                      en

                                                                                                            browse-ticketmaster.com.au-
en                                   1270362571547_252228   Firefox 3.6                                     en

                                                                                                            browse-ticketmaster.com.au-
en                                   1270372370991_599777   Explorer 7                                      en


en                                   1270425393031_375513   Explorer 7          www.siouxfallsarena.com     browse-ticketsnow.com-en

                                                                                                            browse-ticketmaster.com.au-
en                                   1270448274630_902409   Safari 3.1                                      en

                                                                                                            browse-ticketmaster.com.au-
en                                   1238852593264_686330   Firefox 3.6                                     en
                                                                                                            browse-ticketmaster.com.au-
en                                   1270463631996_361938   Explorer 8                                      en


                                                                                cache:YBshZ5VI9JMJ:www.tic
                                                                                ketmaster.com.au/          browse-ticketmaster.com.au-
en                                   1270468164578_674109   Explorer 7          www.ticketmaster.com.au    en




ForeSee Results, Inc. Confidential                                        194                                           Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                         browse-ticketmaster.com.au-
en                                   1270470030734_657086   Explorer 6                                   en

                                                                                                         browse-ticketmaster.com.au-
en                                   1270473205101_816649   Firefox 3.5                                  en


                                                                                                         browse-ticketmaster.com.au-
en                                   1270473944671_720742   Explorer 8                                   en


en                                   1270492953629_635360   Explorer 8                                   browse-getmein.com-en

en                                   1270508050468_289170   Explorer 8                                   browse-ticketmaster.com-en



                                                                                                         browse-ticketmaster.com.au-
en                                   1270523362212_785181   Explorer 8          ticketmaster             en

                                                                                                         browse-ticketmaster.com.au-
en                                   1270522594837_174688   Firefox 3.6                                  en



                                                                                                         browse-ticketmaster.com.au-
en                                   1270524792493_866994   Explorer 6                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270526088265_937815   Explorer 8                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270530123648_576877   Explorer 7                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270531470718_815742   Explorer 8                                   en

                                                                                                         browse-ticketmaster.com.au-
en                                   1270530892171_856576   Explorer 8                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270532333420_199417   Explorer 6                                   en



                                                                                                         browse-ticketmaster.com.au-
en                                   1270534019221_88554    Firefox 3.6         ticketmaster australia   en




ForeSee Results, Inc. Confidential                                        195                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                         browse-ticketmaster.com.au-
en                                   1270534444812_181728   Explorer 8                                   en

                                                                                                         browse-ticketmaster.com.au-
en                                   1270535660013_754445   Safari 4                                     en


                                                                                                         browse-ticketmaster.com.au-
en                                   1270536713734_104392   Explorer 8          ticketmaster australia   en



                                                                                                         browse-ticketmaster.com.au-
en                                   1270541104323_704372   Explorer 7          ticketmaster             en

en                                   1270545300493_342150   Firefox 3.6                                  browse-ticketmaster.com-en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270548183542_104377   Explorer 8                                   en




                                                                                                         browse-ticketmaster.com.au-
en                                   1270550182956_477333   Explorer 8                                   en

                                                                                                         browse-ticketmaster.com.au-
en                                   1270555526768_473395   Chrome 4.1                                   en


                                                                                                         browse-ticketmaster.com.au-
en                                   1270587647421_446019   Explorer 8                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270605190965_256508   Explorer 8                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270619563000_974737   Explorer 8                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270621180903_257633   Explorer 8                                   en




ForeSee Results, Inc. Confidential                                        196                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                         browse-ticketmaster.com.au-
en                                   1270626805750_93013    Explorer 8          ticketmaster australia   en

                                                                                                         browse-ticketmaster.com.au-
en                                   1270628584402_534405   Explorer 7                                   en




                                                                                                         browse-ticketmaster.com.au-
en                                   1270621476421_579351   Explorer 8          Ticketmaster.com.au      en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270629100078_173885   Explorer 8                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270634708559_873698   Safari 4                                     en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270635719405_692335   Firefox 3.6                                  en


                                                                                                         browse-ticketmaster.com.au-
en                                   1270639674140_76907    Explorer 8          ticketmaster             en
                                                                                                         browse-ticketmaster.com.au-
en                                   1270640773841_25720    Explorer 8                                   en



                                                                                                         browse-ticketmaster.com.au-
en                                   1270640648625_357558   Explorer 6          ticketmaster australia   en




                                                                                                         browse-ticketmaster.com.au-
en                                   1270676430220_870575   Explorer 7                                   en




ForeSee Results, Inc. Confidential                                        197                                        Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                               browse-ticketmaster.com.au-
en                                   1270697749718_596242   Explorer 8                         en


                                                                                               browse-ticketmaster.com.au-
en                                   1270699819407_450652   Explorer 8                         en
                                                                                               browse-ticketmaster.com.au-
en                                   1270696431976_761063   Safari 4                           en
                                                                                               browse-ticketmaster.com.au-
en                                   1270700731503_905417   Safari 4                           en

                                                                                               browse-ticketmaster.com.au-
en                                   1270704667581_656688   Explorer 8                         en
                                                                                               browse-ticketmaster.com.au-
en                                   1270705608812_800291   Explorer 7                         en

                                                                                               browse-ticketmaster.com.au-
en                                   1270707481207_405284   Explorer 7                         en

                                                                                               browse-ticketmaster.com.au-
en                                   1270718784602_999723   Firefox 3.6         ticketmaster   en




                                                                                               browse-ticketmaster.com.au-
en                                   1270718087158_773943   Safari 4            ticketmaster   en
                                                                                               browse-ticketmaster.com.au-
en                                   1270726910468_982747   Explorer 8                         en

                                                                                               browse-ticketmaster.com.au-
en                                   1270728184625_619410   Explorer 8                         en
                                                                                               browse-ticketmaster.com.au-
en                                   1270731376766_404463   Explorer 8                         en




                                                                                               browse-ticketmaster.com.au-
en                                   1270744855741_389847   Firefox 3.6         ticketmaster   en

en                                   1270759847750_730921   Explorer 7                         browse-ticketmaster.com-en

                                                                                               browse-ticketmaster.com.au-
en                                   1270788757353_505103   Firefox 3                          en


ForeSee Results, Inc. Confidential                                        198                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                              browse-ticketmaster.com.au-
en                                   1270792468962_547096   Firefox 3.5                                       en

                                                                                                              browse-ticketmaster.com.au-
en                                   1270805657021_274412   Explorer 7                                        en




                                                                                                              browse-ticketmaster.com.au-
en                                   1270805957722_11560    Explorer 8                                        en
                                                                                                              browse-ticketmaster.com.au-
en                                   1270810965312_934897   Explorer 7                                        en
                                                                                                              browse-ticketmaster.com.au-
en                                   1270807549999_529879   Firefox 3.6                                       en
                                                                                                              browse-ticketmaster.com.au-
en                                   1270831254078_161257   Explorer 8                                        en

                                                                                                              browse-ticketmaster.com.au-
en                                   1270870917742_449544   Chrome 4.1                                        en
                                                                                                              browse-ticketmaster.com.au-
en                                   1270878206734_991718   Explorer 8                                        en
                                                                                                              browse-ticketmaster.com.au-
en                                   1270877064328_474282   Explorer 8                                        en

                                                                                                              browse-ticketmaster.com.au-
en                                   1270878435867_66193    Safari 4                                          en
                                                                                                              browse-ticketmaster.com.au-
en                                   1270879526515_368303   Explorer 8                                        en

                                                                                                              browse-ticketmaster.com.au-
en                                   1270884244750_176568   Explorer 8                                        en



                                                                                                              browse-ticketmaster.com.au-
en                                   1270886323365_870714   Chrome 4.1          daniel o'donnell tour dates   en




ForeSee Results, Inc. Confidential                                        199                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                                 browse-ticketmaster.com.au-
en                                   1270889395509_673779   Explorer 8          ticketmaster australia           en
                                                                                                                 browse-ticketmaster.com.au-
en                                   1270895739220_273598   Safari 4                                             en

                                                                                                                 browse-ticketmaster.com.au-
en                                   1270897267021_186387   Firefox 3.6                                          en

                                                                                                                 browse-ticketmaster.com.au-
en                                   1270960293720_459507   Explorer 8                                           en




                                                                                                                 browse-ticketmaster.com.au-
en                                   1270965698610_524086   Firefox 3.6                                          en
                                                                                                                 browse-ticketmaster.com.au-
en                                   1270961438890_548112   Explorer 8                                           en




                                                                                                                 browse-ticketmaster.com.au-
en                                   1270969738418_942841   Firefox 3.6         lyric theatre star city sydney   en
                                                                                                                 browse-ticketmaster.com.au-
en                                   1270982964405_601238   Explorer 6                                           en

                                                                                                                 browse-ticketmaster.com.au-
en                                   1270980139018_351146   Firefox 3                                            en




ForeSee Results, Inc. Confidential                                        200                                                Satisfaction Performance Report
Date Created: 05/02/2010




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en                                   1271020722359_321350   Explorer 8                                        browse-ticketmaster.com-en


en                                   1271032960801_681351   Explorer 6          broadway ny shows             browse-ticketsnow.com-en
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en                                   1271027763288_709442   Explorer 6                                        en
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en                                   1271045183031_254437   Firefox 3.6                                       en




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en                                   1271049031578_900797   Explorer 8                                        en

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en                                   1271050162043_263809   Explorer 7                                        en




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en                                   1271051552687_253395   Explorer 8          Delltones concerts in Australia en

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en                                   1271053840257_453656   Safari 4                                          en
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                                                                                                              browse-ticketmaster.com.au-
en                                   1271057743629_8726     Explorer 8                                        en




ForeSee Results, Inc. Confidential                                        201                                              Satisfaction Performance Report
Date Created: 05/02/2010


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en                                   1271130843395_984484   Firefox 3.5                        en
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en                                   1271069042312_149001   Explorer 7                         en




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en                                   1271071591665_263618   Firefox 3.6                        en
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en                                   1271127247912_204793   Explorer 6                         en

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en                                   1271128973836_671072   Firefox 3.6                        en

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en                                   1271124600625_32722    Explorer 7                         en
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                                                                                               browse-ticketmaster.com.au-
en                                   1271139487578_437546   Firefox 3                          en


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en                                   1271133961859_383515   Explorer 6          ticketmaster   en
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en                                   1271139285908_753616   Explorer 8                         en

                                                                                               browse-ticketmaster.com.au-
en                                   1271141049906_656302   Explorer 7                         en




ForeSee Results, Inc. Confidential                                        202                              Satisfaction Performance Report
Date Created: 05/02/2010




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en                                   1271143346562_822873   Explorer 8                                      en

                                                                                                            browse-ticketmaster.com.au-
en                                   1271146981155_571784   Explorer 8                                      en




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en                                   1271150454936_508994   Firefox 3           ticketmaster                en
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en                                   1271152669916_895810   Firefox 3.5                                     en




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en                                   1271154117028_951014   Explorer 6                                      en
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en                                   1271160709842_204188   Explorer 8                                      en
                                                                                                            browse-ticketmaster.com.au-
en                                   1271164490696_165239   Firefox 3.6                                     en




                                                                                                            browse-ticketmaster.com.au-
en                                   1271165341749_797234   Explorer 8          concert tickets australia   en

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en                                   1271195545560_111598   Safari 4                                        en
                                                                                                            browse-ticketmaster.com.au-
en                                   1271195804010_886021   Explorer 7                                      en




                                                                                                            browse-ticketmaster.com.au-
en                                   1271218438890_956122   Explorer 6          cats the musical sydney     en


ForeSee Results, Inc. Confidential                                        203                                           Satisfaction Performance Report
Date Created: 05/02/2010


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en                                   1271323378046_675479   Firefox 3           en

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en                                   1271238148218_263077   Chrome 4.1          en
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en                                   1271280108005_583634   Firefox 3.5         en




en                                   1271243953234_345381   Explorer 8          browse-ticketmaster.ca-en




ForeSee Results, Inc. Confidential                                        204               Satisfaction Performance Report
Date Created: 05/02/2010




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en                                   1271309521197_27425    Explorer 8                                   en




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en                                   1271316085687_900344   Explorer 7                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1271314957334_103301   Explorer 8                                   en




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en                                   1271321152717_905661   Safari 4                                     en

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en                                   1271329817718_785315   Explorer 8                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1271333049263_94989    Firefox 3.5                                  en




ForeSee Results, Inc. Confidential                                        205                                        Satisfaction Performance Report
Date Created: 05/02/2010




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en                                   1271390134991_904431   Explorer 8                                       en
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en                                   1271408391515_128057   Explorer 8                                       en

                                                                                                              browse-ticketmaster.com.au-
en                                   1271412058068_466275   Explorer 8          the comedy festival melbourne en


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en                                   1271492934982_179001   Safari 4                                         en

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en                                   1271540582765_955456   Explorer 8                                       en
                                                                                                             browse-ticketmaster.com.au-
en                                   1271554087074_61903    Explorer 8                                       en




ForeSee Results, Inc. Confidential                                        206                                             Satisfaction Performance Report
Date Created: 05/02/2010




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en                                   1271559079695_272713   Explorer 8          ticketmaster australia   en

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en                                   1271659367744_121188   Explorer 8                                   en



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en                                   1271658728466_672041   Explorer 7          ticketmaster australia   en

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en                                   1271658756467_630916   Explorer 8                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1271664689209_122914   Explorer 8                                   en




ForeSee Results, Inc. Confidential                                        207                                        Satisfaction Performance Report
Date Created: 05/02/2010




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en                                   1271696176296_482688   Explorer 8                                browse-ticketmaster.co.uk-en

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en                                   1271717740747_165839   Explorer 8                                en




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                                                                                                      browse-ticketmaster.com.au-
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ForeSee Results, Inc. Confidential                                        208                                     Satisfaction Performance Report
Date Created: 05/02/2010




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                                                                                                         browse-ticketmaster.com.au-
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en                                   1271761484171_298857   Explorer 8          west side story sydney   en
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en                                   1271771141733_968815   Explorer 7          ticketmaster 7           en

                                                                                                         browse-ticketmaster.com.au-
en                                   1271774713563_359984   Firefox 3.6                                  en




ForeSee Results, Inc. Confidential                                        209                                        Satisfaction Performance Report
Date Created: 05/02/2010


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                                                                                                          browse-ticketmaster.com.au-
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                                                                                                          browse-ticketmaster.com.au-
en                                   1271827451335_964893   Chrome 4.1                                    en

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                                                                                                       browse-ticketmaster.com.au-
en                                   1271846958541_397862   Firefox 3.6         TICKETMASTER AUSTRALIA en
                                                                                                       browse-ticketmaster.com.au-
en                                   1271850066123_279474   Explorer 8                                 en




ForeSee Results, Inc. Confidential                                        210                                         Satisfaction Performance Report
Date Created: 05/02/2010




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                                                                                west side story melbourne   browse-ticketmaster.com.au-
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                                                                                                            browse-ticketmaster.com.au-
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                                                                                                            browse-ticketmaster.com.au-
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                                                                                                            browse-ticketmaster.com.au-
en                                   1271904713845_983733   Explorer 8          the gruffalo musical        en




ForeSee Results, Inc. Confidential                                        211                                           Satisfaction Performance Report
Date Created: 05/02/2010


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                                                                                                     browse-ticketmaster.com.au-
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                                                                                                     browse-ticketmaster.com.au-
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                                                                                                     browse-ticketmaster.com.au-
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                                                                                                     browse-ticketmaster.com.au-
en                                   1271999003312_298645   Explorer 8                               en




ForeSee Results, Inc. Confidential                                        212                                    Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                              browse-ticketmaster.com.au-
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                                                                                                              browse-ticketmaster.com.au-
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                                                                                                              browse-ticketmaster.com.au-
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                                                                                                              browse-ticketmaster.com.au-
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                                                                                                              browse-ticketmaster.com.au-
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                                                                                                              browse-ticketmaster.com.au-
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                                                                                waiting for godot sydney opera browse-ticketmaster.com.au-
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                                                                                                              browse-ticketmaster.com.au-
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ForeSee Results, Inc. Confidential                                        213                                              Satisfaction Performance Report
Date Created: 05/02/2010




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                                                                                                            browse-ticketmaster.com.au-
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                                                                                                            browse-ticketmaster.com.au-
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ForeSee Results, Inc. Confidential                                        214                                           Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                         browse-ticketmaster.com.au-
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                                                                                                         browse-ticketmaster.com.au-
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                                                                                                         browse-ticketmaster.com.au-
en                                   1272109697421_515597   Explorer 8                                   en




                                                                                                         browse-ticketmaster.com.au-
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en                                   1272144616906_30717    Explorer 7          catstevensconcert        en



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en                                   1272145352031_766216   Explorer 8                                   en


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en                                   1272171799940_292025   Explorer 8                                   en


ForeSee Results, Inc. Confidential                                        215                                        Satisfaction Performance Report
Date Created: 05/02/2010


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                                                                                                              browse-ticketmaster.com.au-
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                                                                                                              browse-ticketmaster.com.au-
en                                   1272196577788_864968   Firefox 3.6                                       en

en                                   1272223442843_341005   Explorer 8                                        browse-ticketsnow.com-en




                                                                                tickets Thirty Seconds To Mars browse-ticketmaster.com.au-
en                                   1272238344854_330159   Firefox 3.6         Challenge Stadium, Perth       en
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                                                                                                              browse-ticketmaster.com.au-
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en                                   1272255817609_492092   Explorer 8                                        en
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en                                   1272260360323_429583   Explorer 8                                        en




ForeSee Results, Inc. Confidential                                        216                                              Satisfaction Performance Report
Date Created: 05/02/2010




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en                                   1272258245300_865946   Firefox 3.6                               en
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                                                                                                      browse-ticketmaster.com.au-
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Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                                        218                                        Satisfaction Performance Report
Date Created: 05/02/2010




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                                                                                menopause the musical 2010   browse-ticketmaster.com.au-
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en                                   1272401815937_144082   Explorer 6                                       en




ForeSee Results, Inc. Confidential                                        219                                            Satisfaction Performance Report
Date Created: 05/02/2010




en                                   1272407350144_549166   Explorer 6          roseland theatre.com    browse-ticketsnow.com-en

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en                                   1272427660834_7096     Explorer 8                                  en




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en                                   1272413412828_615963   Explorer 6                                  en




ForeSee Results, Inc. Confidential                                        220                                       Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                         browse-ticketmaster.com.au-
en                                   1272408345403_581596   Explorer 8                                   en
                                                                                                         browse-ticketmaster.com.au-
en                                   1272427139392_153751   Explorer 7                                   en



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en                                   1272429751170_154033   Explorer 7          ticketmaster australia   en
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en                                   1272450228105_558490   Explorer 7                                   en




ForeSee Results, Inc. Confidential                                        221                                        Satisfaction Performance Report
Date Created: 05/02/2010




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en                                   1272450843649_62486    Explorer 8         ticketmaster                   en

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en                                   1272454351218_981361   Explorer 7         West Coast Eagles Tickets      en

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en                                   1272464295485_670970   Explorer 8         ticketmaster australia         en




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ForeSee Results, Inc. Confidential                                       222                                              Satisfaction Performance Report
Date Created: 05/02/2010




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en                                   1272513053475_383927   Explorer 8                                        en




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en                                   1272521586788_914843   Explorer 8         ticketmaster australia         en




ForeSee Results, Inc. Confidential                                       223                                              Satisfaction Performance Report
Date Created: 05/02/2010




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en                                   1272537785065_722572   Explorer 7          ticketmaster   en
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en                                   1272535902796_999300   Explorer 8          ticketmaster   en




ForeSee Results, Inc. Confidential                                        224                              Satisfaction Performance Report
Date Created: 05/02/2010




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en                                   1272542539435_523794   Explorer 7          ticketmaster   en




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en                                   1272589020225_996468   Explorer 7                         en
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en                                   1272604677248_981287   Explorer 8                         en


ForeSee Results, Inc. Confidential                                        225                              Satisfaction Performance Report
Date Created: 05/02/2010


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en                                   1272589185171_55403    Explorer 8                         en


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ForeSee Results, Inc. Confidential                                        226                              Satisfaction Performance Report
Date Created: 05/02/2010




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en                                   1272625003814_993640   Explorer 8          ticketmaster australia   en




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en                                   1272606218546_552821   Explorer 8                                   en



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ForeSee Results, Inc. Confidential                                        227                                        Satisfaction Performance Report
Date Created: 05/02/2010




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4.6.0                                                                                               9

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4.6.0                                                                                               9
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4.6.0                                                                                               7




ForeSee Results, Inc. Confidential                                                        228                 Satisfaction Performance Report
Date Created: 05/02/2010




4.6.0                                                                                              23
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4.6.0                                                                                              15
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4.6.0                                                                                              36

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                                     http://premier.ticketek.com.au/
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4.6.0                                                                                              36


ForeSee Results, Inc. Confidential                                                     229              Satisfaction Performance Report
Date Created: 05/02/2010




4.6.0                                                                                              97

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4.6.0                                =2424                             www.westcoastfever.com.au   40


4.6.0                                                                                              14

4.6.0                                http://www.afl.com.au/        www.afl.com.au                  32
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4.6.0                                &ct=clnk&gl=au                74.125.153.132                  6




ForeSee Results, Inc. Confidential                                                        230           Satisfaction Performance Report
Date Created: 05/02/2010




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4.6.0                                                                                          6
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4.6.0                                                                                          31

4.6.0                                                                                          28

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4.6.0                                                                                          32
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ForeSee Results, Inc. Confidential                                                  231             Satisfaction Performance Report
Date Created: 05/02/2010




4.6.0                                                                                            6


4.6.0                                                                                            16
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4.6.0                                360&q=ticketmaster            www.google.com.au             39

4.6.0                                                                                            5

4.6.0                                                                                            6
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4.6.0                                etmaster.com                      mail.iinet.net.au         9


4.6.0                                                                                            23
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4.6.0                                x                           www.mcc.org.au                  15

4.6.0                                                                                            10

4.6.0                                                                                            6

4.6.0                                                                                            6




ForeSee Results, Inc. Confidential                                                         232        Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.google.com.au/url?
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4.6.0                                AA1Q-SsWy4ak5s8kZHl_2w www.google.com.au                   28
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4.6.0                                EBM6GkAXar72UCA                www.google.com.au           36

4.6.0                                                                                           11

4.6.0                                http://www.saints.com.au/    www.saints.com.au             11

4.6.0                                                                                           6

                                     http://www.bing.com/search?q
                                     =ticketmaster&form=MSNH50
4.6.0                                &mkt=en-au&qs=n              www.bing.com                  5

4.6.0                                                                                            5
                                     http://www.google.com.au/sear
                                     ch?hl=en&source=hp&q=ticket
                                     master+australia&meta=&aq=
                                     0&aqi=g10&aql=&oq=ticketma
4.6.0                                ster&gs_rfai=                  www.google.com.au            9
                                     http://www.jupitersgoldcoast.c
                                     om.au/Whats_On-
                                     Entertainment_Whats_On-
                                     Mother_Africa_Stage_show.c
                                     ms?ident=DIFJ0AWXB10XWS
4.6.0                                JD9EXNP70UQ47F7O               www.jupitersgoldcoast.com.au 15




ForeSee Results, Inc. Confidential                                                    233             Satisfaction Performance Report
Date Created: 05/02/2010




4.6.0                                                                                          41



4.6.0                                                                                          6

4.6.0                                                                                          32

4.6.0                                                                                          6
                                     http://www.comedyfestival.com
                                     .au/2010/season/ticketmaster-
4.6.0                                cart/                         www.comedyfestival.com.au   19
                                     http://www.ticketmaster.com.a
4.6.0                                u/                            www.ticketmaster.com.au     40


4.6.0                                                                                          5
                                     http://www.bing.com/search?q
                                     =ticketmaster&form=MSNN14
4.6.0                                &mkt=en-au                   www.bing.com                 30

                                     http://www.google.com.au/sear
                                     ch?client=safari&rls=en&q=tick
                                     etmaster&ie=UTF-8&oe=UTF-
                                     8&redir_esc=&ei=tZ69S5KgB4
4.6.0                                _CsQPD2rS7Aw                   www.google.com.au          17

4.6.0                                                                                          24


4.6.0                                                                                          64
                                     http://www.ticketmaster.com.a
4.6.0                                u/                            www.ticketmaster.com.au     44
                                     http://www.google.com.au/sear
                                     ch?q=ticketmaster&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
                                     US:official&client=firefox-
4.6.0                                a&safe=vss                    www.google.com.au           11

4.6.0                                                                                          24


4.6.0                                http://www.afl.com.au/       www.afl.com.au               13


ForeSee Results, Inc. Confidential                                                  234             Satisfaction Performance Report
Date Created: 05/02/2010




4.6.0                                                                                          15
                                     http://www.comedyfestival.com
                                     .au/2010/season/ticketmaster-
4.6.0                                cart/                         www.comedyfestival.com.au   18



                                     http://www.ticketmaster.com.a
                                     u/section/arts_theater?tm_link
4.6.0                                =tm_homeA_arts_header          www.ticketmaster.com.au    28

4.6.0                                                                                          6
                                     http://www.westernforce.com.a
4.6.0                                u/tickets,56672.html          www.westernforce.com.au     31

4.6.0                                                                                          12
                                     http://www.comedyfestival.com
                                     .au/2010/season/ticketmaster-
4.6.0                                cart/                         www.comedyfestival.com.au   80

4.6.0                                                                                          13

4.6.0                                                                                          20


4.6.0                                                                                          10
                                     http://www.mwse.com.au/defa
4.6.0                                ult.aspx?s=home-old         www.mwse.com.au               18

                                     http://www.wickedthemusical.c www.wickedthemusical.com.a
4.6.0                                om.au/bookings/bookings.html u                           30
                                     http://www.google.com.au/sear
                                     ch?aq=1&oq=Daniel+O&sourc
                                     eid=chrome&ie=UTF-
                                     8&q=daniel+o'donnell+tour+da
4.6.0                                tes                           www.google.com.au          12




ForeSee Results, Inc. Confidential                                                   235            Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.google.com.au/url?
                                     url=http://www.ticketmaster.co
                                     m.au/section/concerts&rct=j&e
                                     i=sTvAS-
                                     KkHJDg7AOmt5HECQ&sa=X
                                     &oi=smap&resnum=1&ct=resu
                                     lt&cd=1&ved=0CAgQqwMoAD
                                     AA&q=ticketmaster+australia&
                                     usg=AFQjCNHTClc3jQyL1Qks
4.6.0                                lxwvVHsbL32shw                 www.google.com.au                 13

4.6.0                                http://www.festivalhall.com.au/ www.festivalhall.com.au          10
                                     http://co116w.col116.mail.live.
                                     com/mail/InboxLight.aspx?n=5
4.6.0                                55494982                        co116w.col116.mail.live.com      37

                                     http://www.wickedthemusical.c      www.wickedthemusical.com.a
4.6.0                                om.au/bookings/bookings.html       u                          45
                                     http://sn111w.snt111.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=350212661                    sn111w.snt111.mail.live.com   20
                                     http://netball.asn.au/extra.asp?
4.6.0                                ID=7993                            netball.asn.au                18
                                     http://www.google.com.au/url?
                                     sa=t&source=web&ct=res&cd=
                                     4&ved=0CB8QFjAD&url=http
                                     %3A%2F%2Fwww.ticketmaste
                                     r.com.au%2FLyric-Theatre-
                                     Star-City-tickets-
                                     Pyrmont%2Fvenue%2F15643
                                     2&rct=j&q=lyric+theatre+star+
                                     city+sydney&ei=WnPBS7jnAo
                                     GCngflmIiCCg&usg=AFQjCNE
                                     Z4P2oJomOVVLUwKYswcZFe
4.6.0                                9vl4w                              www.google.com.au             15
                                     http://www.ticketmaster.com.a
4.6.0                                u/americanexpress                  www.ticketmaster.com.au       5
                                     http://www.comedyfestival.com
                                     .au/2010/season/ticketmaster-
4.6.0                                cart/                              www.comedyfestival.com.au     42




ForeSee Results, Inc. Confidential                                                        236              Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.melbourneopera.co
4.6.0                                m/events.php?view=buytickets www.melbourneopera.com              29

4.6.0                                http://www.afl.com.au/             www.afl.com.au                8
                                     http://www.hippodrome.org/ind
4.6.0                                ex.html                            www.hippodrome.org            39
                                     http://search.comcast.net/?cat
                                     =Web&con=homepage&q=bro
4.6.0                                adway+ny+shows                     search.comcast.net            9
                                     http://netball.asn.au/extra.asp?
4.6.0                                ID=7993                            netball.asn.au                27

4.6.0                                                                                                 20
                                     http://www.comedyfestival.com
                                     .au/2010/season/ticketmaster-
4.6.0                                cart                          www.comedyfestival.com.au          17

4.6.0                                                                                                 19
                                     http://www.jupitersgoldcoast.c
                                     om.au/Whats_On-
                                     Entertainment_Whats_On-
                                     Mother_Africa_Stage_show.c
                                     ms?ident=DIFJ0AWXB10XWS
4.6.0                                JD9EXNP70UQ47F7O                   www.jupitersgoldcoast.com.au 10
                                     http://www.supafest.com.au/pa
                                     ges/?PageID=174&ShowMem
4.6.0                                bersAreaNav=1                      www.supafest.com.au           9
                                     http://www.google.com.au/sear
                                     ch?sourceid=navclient&ie=UT
                                     F-
                                     8&rlz=1T4GGLR_enAU335AU
                                     335&q=Delltones+concerts+in
4.6.0                                +Australia                         www.google.com.au             9
                                     http://by127w.bay127.mail.live.
                                     com/mail/InboxLight.aspx?n=1
4.6.0                                426770877                          by127w.bay127.mail.live.com   6
                                     http://www.thegabba.org.au/co
                                     ntent/venue.asp?name=Gabb
4.6.0                                a_Members                          www.thegabba.org.au           44

4.6.0                                                                                                 17
                                     http://www.ticketmaster.com.a
4.6.0                                u/afl                         www.ticketmaster.com.au            18




ForeSee Results, Inc. Confidential                                                           237           Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.palaistheatre.net.au
4.6.0                                /whats-on.htm                   www.palaistheatre.net.au      10

4.6.0                                                                                         55
                                     http://www.google.com.au/sear
                                     ch?hl=en-
                                     GB&q=cats+sydney&sourceid
                                     =navclient-
                                     ff&rlz=1B3GCNV_en-
4.6.0                                GBAU365AU372&ie=UTF-8         www.google.com.au          15
                                     http://www.westcoasteagles.co
                                     m.au/2010%20fixture/tabid/15
4.6.0                                304/default.aspx              www.westcoasteagles.com.au 13

4.6.0                                                                                              10
                                     http://sn109w.snt109.mail.live.
                                     com/mail/InboxLight.aspx?n=8
4.6.0                                98942701                        sn109w.snt109.mail.live.com   73

4.6.0                                                                                              10
                                     http://premier.ticketek.com.au/
                                     shows/show.aspx?sh=AFL10&
4.6.0                                tc=afl                          premier.ticketek.com.au       10
                                     http://www.afl.com.au/Default.
4.6.0                                aspx?cid=bph-sport3-afl         www.afl.com.au                27


4.6.0                                                                                              20

4.6.0                                                                                              10

4.6.0                                                                                              18
                                     http://www.google.com.au/sear
                                     ch?hl=en&source=hp&q=ticket
                                     master&meta=&aq=f&aqi=g10
4.6.0                                &aql=&oq=&gs_rfai=            www.google.com.au               48
                                     http://www.thewiggles.com.au/
4.6.0                                au/events/59                  www.thewiggles.com.au           67

4.6.0                                                                                              10

                                     http://www.wickedthemusical.c www.wickedthemusical.com.a
4.6.0                                om.au/bookings/bookings.html u                           17




ForeSee Results, Inc. Confidential                                                     238              Satisfaction Performance Report
Date Created: 05/02/2010




4.6.0                                                                                              13
                                     http://co117w.col117.mail.live.
                                     com/mail/InboxLight.aspx?n=2
4.6.0                                6880005                         co117w.col117.mail.live.com   15
                                     http://www.google.com.au/sear
                                     ch?source=ig&hl=en&rlz=1G1
                                     GGLQ_ENAU373&=&q=ticket
                                     master&meta=lr%3D&aq=1&a
                                     qi=g10&aql=&oq=ticke&gs_rfai
4.6.0                                =                               www.google.com.au             9

4.6.0                                                                                              40
                                     http://www.celticwoman.com/tr
4.6.0                                ellis/australia                 www.celticwoman.com           43
                                     http://co119w.col119.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=1292214045                co119w.col119.mail.live.com   11

4.6.0                                                                                              11

4.6.0                                                                                              8
                                     http://www.google.com.au/sear
                                     ch?hl=en&source=hp&q=conc
                                     ert+tickets+australia&meta=&rl
                                     z=1R2DAAU_enAU374&aq=0
                                     &aqi=g10&aql=&oq=Concert+t
4.6.0                                ickets&gs_rfai=                www.google.com.au              13


4.6.0                                                                                              10

4.6.0                                                                                              22

                                     http://www.google.com.au/sear
                                     ch?source=ig&hl=en&rlz=1G1
                                     GGLQ_ENAU361&q=cats+the
                                     +musical+sydney&meta=cr%3
                                     DcountryAU&aq=2&aqi=g10&
4.6.0                                aql=&oq=cats+th&gs_rfai=      www.google.com.au               8


ForeSee Results, Inc. Confidential                                                     239              Satisfaction Performance Report
Date Created: 05/02/2010




4.6.0                                                                                              10


4.6.0                                                                                              5
                                     http://www.comedyfestival.com
                                     .au/2010/season/ticketmaster-
4.6.0                                cart/                         www.comedyfestival.com.au       27
                                     http://www.comedyfestival.com
                                     .au/season/2009/shows/calend
4.6.0                                ar/16/letter/d/               www.comedyfestival.com.au       19

4.6.0                                                                                              7
                                     http://www.afl.com.au/fixture/ta
4.6.0                                bid/10586/default.aspx           www.afl.com.au               20


4.6.0                                                                                              19
                                     http://www.thewiggles.com.au/
4.6.0                                au/events/59                  www.thewiggles.com.au           34

4.6.0                                                                                              11
                                     http://www.comedyfestival.com
                                     .au/2010/season/shows/a-
4.6.0                                z/letter/n/                    www.comedyfestival.com.au      42
                                     http://www.ticketmaster.com/in
                                     ternational?tm_link=tm_chang
4.6.0                                eloc_intl                      www.ticketmaster.com           21




4.6.0                                                                                              24

4.6.0                                                                                              7
                                     http://sn122w.snt122.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=1455248751                sn122w.snt122.mail.live.com   11




ForeSee Results, Inc. Confidential                                                     240              Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://us.mc835.mail.yahoo.co
                                     m/mc/showFolder?fid=Inbox&.
4.6.0                                rand=1723058259&da=0          us.mc835.mail.yahoo.com     15

4.6.0                                                                                          11

4.6.0                                                                                          7

4.6.0                                                                                          7
                                     http://www.google.com.au/sear
                                     ch?hl=en&source=hp&q=ticket
                                     master+australia&meta=&cts=
                                     1271311308345&aq=1&aqi=g
                                     10&aql=&oq=ticketmaste&gs_r
4.6.0                                fai=                          www.google.com.au           7

4.6.0                                                                                          30

4.6.0                                                                                          22

4.6.0                                                                                          8

4.6.0                                                                                          38
                                     http://mymail.com.au/mail/read
                                     email.pl?id=60&folder=Inbox&
                                     cache=29442-
                                     1271299380185170-
                                     786587363239999@reply.tick
4.6.0                                etmaster.com                   mymail.com.au              4
                                     http://www.stadiums.qld.gov.a
                                     u/content/venue.asp?name=G
4.6.0                                abba_UpcomingEvents            www.stadiums.qld.gov.au    23


4.6.0                                                                                          22
                                     http://www.comedyfestival.com
                                     .au/2010/season/shows/josie-
4.6.0                                long-be-honourable/           www.comedyfestival.com.au   40

4.6.0                                http://www.afl.com.au/        www.afl.com.au              17

4.6.0                                                                                          12




ForeSee Results, Inc. Confidential                                                   241            Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.comedyfestival.com
                                     .au/2010/season/shows/rich-
                                     fulcher-an-evening-with-
4.6.0                                eleanor-the-tour-whore        www.comedyfestival.com.au        14

4.6.0                                                                                               16


4.6.0                                                                                               12
                                     http://www.afl.com.au/fixture/ta
4.6.0                                bid/10586/default.aspx             www.afl.com.au              28
                                     http://www.thewiggles.com.au/
4.6.0                                au/events/59                       www.thewiggles.com.au       8
                                     http://www.optuszoo.com.au/s
                                     earch?q=the+comedy+festival
4.6.0                                +melbourne&target=au               www.optuszoo.com.au         33
                                     http://www.google.com.au/sear
                                     ch?hl=en&source=hp&q=ticket
                                     master&aq=f&aqi=&aql=&oq=
4.6.0                                &gs_rfai=                          www.google.com.au           4
                                     http://www.comedyfestival.com
                                     .au/season/2009/show/best-of-
4.6.0                                british/                           www.comedyfestival.com.au   29
                                     http://www.comedyfestival.com
                                     .au/2010/season/shows/date/1
4.6.0                                7-04-2010/page/3/                  www.comedyfestival.com.au   12
                                     http://www.comedyfestival.com
4.6.0                                .au/gigsonsale                     www.comedyfestival.com.au   47
                                     http://www.sydneyswans.com.
4.6.0                                au/                                www.sydneyswans.com.au      10
                                     http://www.afl.com.au/tickets/o
                                     nsaledates/tabid/15973/Defaul
4.6.0                                t.aspx                             www.afl.com.au              27
                                     http://au.mg2.mail.yahoo.com/
                                     dc/launch?.gx=1&.rand=97jb6
4.6.0                                gp3b8ebb                           au.mg2.mail.yahoo.com       8

                                     http://www.kangaroos.com.au/f
4.6.0                                ixture/tabid/15357/default.aspx www.kangaroos.com.au           16


4.6.0                                                                                               6

4.6.0                                                                                               36




ForeSee Results, Inc. Confidential                                                       242             Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.google.com.au/url?
                                     url=http://www.ticketmaster.co
                                     m.au/section/arts_theater&rct=
                                     j&ei=q3PKS8upKojOsgOp1_W
                                     iAw&sa=X&oi=smap&resnum=
                                     1&ct=result&cd=5&ved=0CAw
                                     QqwMoBDAA&q=ticketmaster
                                     +australia&usg=AFQjCNFDZi-
4.6.0                                vCUSIcO3gstJhThrLBx7mwg           www.google.com.au             36
                                     http://co124w.col124.mail.live.
                                     com/mail/InboxLight.aspx?n=1
4.6.0                                290776151                         co124w.col124.mail.live.com   49
                                     http://www.ticketmaster.com.a
4.6.0                                u/                                www.ticketmaster.com.au       58
                                     http://www.ticketmaster.com.a
4.6.0                                u/afl                             www.ticketmaster.com.au       7

                                     http://premier.ticketek.com.au/
4.6.0                                shows/Show.aspx?sh=AFL10 premier.ticketek.com.au                12


4.6.0                                                                                                22

4.6.0                                                                                                11
                                     http://premier.ticketek.com.au/
                                     Shows/Show.aspx?sh=FREM
4.6.0                                A0810                           premier.ticketek.com.au         12

4.6.0                                                                                                34

4.6.0                                                                                                5

4.6.0                                http://www.smh.com.au/         www.smh.com.au                   13
                                     http://www.google.com.au/sear
                                     ch?hl=en&source=hp&q=ticket
                                     master+australia&meta=&aq=
                                     2&aqi=g10&aql=&oq=ticket&g
4.6.0                                s_rfai=                        www.google.com.au                12
                                     http://www.fremantlefc.com.au/
                                     season%202010/tabid/7007/d
4.6.0                                efault.aspx                    www.fremantlefc.com.au           34

4.6.0                                                                                                18




ForeSee Results, Inc. Confidential                                                       243              Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://premier.ticketek.com.au/
                                     Shows/Show.aspx?sh=ADELA
4.6.0                                0610                            premier.ticketek.com.au   52
                                     http://search.conduit.com/Res
                                     ults.aspx?q=ticketmaster&met
                                     a=all&hl=en&gl=au&SelfSearc
                                     h=1&SearchSourceOrigin=10&
4.6.0                                ctid=CT2405280                  search.conduit.com        5

                                     http://www.google.com.au/url?
                                     sa=t&source=web&ct=res&cd=
                                     1&ved=0CAYQFjAA&url=http
                                     %3A%2F%2Fwww.ticketmaste
                                     r.com.au%2F&rct=j&q=ticketm
                                     aster&ei=eDbMS8igJ4iwsgOB
                                     2JH7Ag&usg=AFQjCNGJb8oL
4.6.0                                bTKvaWgDVB-ZGF398OJuZw www.google.com.au                  24

                                     http://www.wickedthemusical.c www.wickedthemusical.com.a
4.6.0                                om.au/home.html               u                          7

4.6.0                                                                                          27

4.6.0                                                                                          12
                                     http://au.mg2.mail.yahoo.com/
                                     dc/launch?.gx=1&.rand=au2al
4.6.0                                0b8bfpho                      au.mg2.mail.yahoo.com       5

                                     http://www.starcity.com.au/Wh
                                     ats_On-
                                     Entertainment_Whats_On-
                                     Cats.cms?ident=L4CZPNYQP
4.6.0                                T9W0N0IVFT1Q0R7E5DD4K www.starcity.com.au                 35

                                     http://www.google.com/search
                                     ?hl=en&rlz=1R2ADFA_enAU3
                                     38&q=ticketmaster+au&aq=f&
4.6.0                                aqi=g10&aql=&oq=&gs_rfai= www.google.com                  7
                                     http://www.google.com.au/sear
                                     ch?client=firefox-
                                     a&rls=org.mozilla%3Aen-
                                     GB%3Aofficial&channel=s&hl=
                                     en&source=hp&q=ticketmaster
                                     .com.au&meta=&btnG=Google
4.6.0                                +Search                       www.google.com.au           7


ForeSee Results, Inc. Confidential                                                     244          Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.google.com.au/sear
                                     ch?q=ticketmaster&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
4.6.0                                US:official&client=firefox-a  www.google.com.au         37
                                     http://www.google.com.au/sear
                                     ch?client=firefox-
                                     a&rls=org.mozilla%3Aen-
                                     US%3Aofficial&channel=s&hl=
                                     en&source=hp&q=cats+sydne
                                     y+show&meta=&btnG=Google
4.6.0                                +Search                       www.google.com.au         40
                                     http://www.ticketmaster.com.a
4.6.0                                u/                            www.ticketmaster.com.au   6


                                     http://www.google.com.au/url?
                                     sa=t&source=web&ct=res&cd=
                                     1&ved=0CAoQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     com.au%2FWest-Side-Story-
                                     tickets%2Fartist%2F844724&r
                                     ct=j&q=west+side+story+sydn
                                     ey&ei=S4rNS56fMs6GkAWjzt
                                     AU&usg=AFQjCNFaHAl8Fe77
4.6.0                                zV6Itct_HqonXqCc3A            www.google.com.au         31

4.6.0                                                                                        71
                                     http://www.afl.com.au/tickets/t
4.6.0                                abid/212/default.aspx           www.afl.com.au          22


4.6.0                                                                                        10
                                     http://www.google.com.au/sear
                                     ch?q=ticketmaster+7&rls=com
                                     .microsoft:*:IE-
                                     SearchBox&ie=UTF-
                                     8&oe=UTF-
                                     8&sourceid=ie7&rlz=1I7ADBS
                                     _en&redir_esc=&ei=-
4.6.0                                q_NS7niCo2uswPMqPWvDg www.google.com.au                 16
                                     http://www.afc.com.au/AAMI%
                                     20Stadium/tabid/4518/default.
4.6.0                                aspx                          www.afc.com.au            10




ForeSee Results, Inc. Confidential                                                    245         Satisfaction Performance Report
Date Created: 05/02/2010




4.6.0                                                                                          5


4.6.0                                                                                          10

                                     http://www.powderfinger.com/s
4.6.0                                unsetstour                    www.powderfinger.com        7


4.6.0                                                                                          42

4.6.0                                                                                          51

4.6.0                                                                                          7

4.6.0                                                                                          10


4.6.0                                                                                          17
                                     http://www.ticketmaster.com.a
                                     u/ME-Bank-Stadium-tickets-
4.6.0                                Perth/venue/156565              www.ticketmaster.com.au   41
                                     http://www.afl.com.au/Tickets/t
4.6.0                                abid/212/Default.aspx           www.afl.com.au            31
                                     http://premier.ticketek.com.au/
                                     Shows/Show.aspx?sh=BRISB
4.6.0                                0710                            premier.ticketek.com.au   11

4.6.0                                                                                          25
                                     http://search.incredimail.com/?
                                     q=TICKETMASTER+AUSTRA
                                     LIA&lang=english&source=051
4.6.0                                031105016                       search.incredimail.com    23

4.6.0                                                                                          9




ForeSee Results, Inc. Confidential                                                     246          Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.google.com.au/url?
                                     sa=t&source=web&ct=res&cd=
                                     3&ved=0CBUQFjAC&url=http
                                     %3A%2F%2Fwww.ticketmaste
                                     r.com.au%2FFoster-Allen-
                                     tickets%2Fartist%2F785205&r
                                     ct=j&q=foster+and+allen&ei=w
                                     eTOS_DeC4vo7AOtiezsBg&us
                                     g=AFQjCNFpOMEQrNeVXWN
4.6.0                                sVgmcpnl1opgkCQ               www.google.com.au      6

                                     http://www.google.com.au/sear
                                     ch?q=west+side+story+melbo
                                     urne+ticketek&ie=utf-8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
4.6.0                                US:official&client=firefox-a   www.google.com.au     28
                                     http://www.google.com.au/url?
                                     sa=t&source=web&ct=res&cd=
                                     1&ved=0CAkQFjAA&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     com.au%2F&rct=j&q=www.tick
                                     etmaster.com.au%2F&ei=OOj
                                     OS-
                                     qpCcqOkQWLyu2UAw&usg=A
                                     FQjCNGJb8oLbTKvaWgDVB-
4.6.0                                ZGF398OJuZw                    www.google.com.au     19
                                     http://www.mwse.com.au/defa
4.6.0                                ult.aspx?s=ticketing           www.mwse.com.au       21


4.6.0                                                                                     12

                                     http://www.google.com.au/sear
                                     ch?client=safari&rls=en&q=tick
                                     etmaster&ie=UTF-8&oe=UTF-
                                     8&redir_esc=&ei=gvPOS6KDB
4.6.0                                4yA7QOkybC4DQ                  www.google.com.au     28
                                     http://www.google.com.au/sear
                                     ch?sourceid=navclient&hl=en-
                                     GB&ie=UTF-
                                     8&rlz=1T4DAAU_en-
                                     GBAU294AU295&q=the+gruff
4.6.0                                alo+musical                    www.google.com.au     21




ForeSee Results, Inc. Confidential                                                  247        Satisfaction Performance Report
Date Created: 05/02/2010




4.6.0                                                                                              13
                                     http://www.statetheatre.com.au
                                     /whatson_comingsoon.asp?inf
4.6.0                                o=287                           www.statetheatre.com.au       33
                                     http://co108w.col108.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=537476489                 co108w.col108.mail.live.com   13
                                     http://sn141w.snt141.mail.live.
                                     com/mail/InboxLight.aspx?n=3
4.6.0                                99499661                        sn141w.snt141.mail.live.com   6


4.6.0                                                                                              9




4.6.0                                                                                              10


4.6.0                                                                                              8
                                     http://www.google.com.au/sear
                                     ch?q=ticketmaster&rls=com.mi
                                     crosoft:en-au&ie=UTF-
                                     8&oe=UTF-
4.6.0                                8&startIndex=&startPage=1     www.google.com.au               19
                                     http://www.sydentcent.com.au/
                                     index.cfm?s=content&p=event
4.6.0                                _detail&event_id=102177       www.sydentcent.com.au           17
                                     http://www.google.com.au/sear
                                     ch?source=ig&hl=en&rlz=1G1
                                     GGLQ_ENAU374&q=wicked+t
                                     he+musical&btnG=Google+Se
                                     arch&meta=lr%3D&aq=f&aqi=
4.6.0                                &aql=&oq=&gs_rfai=            www.google.com.au               70

4.6.0                                                                                              6

4.6.0                                                                                              6




ForeSee Results, Inc. Confidential                                                     248              Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.ticketmaster.com.a
4.6.0                                u/                            www.ticketmaster.com.au           18

4.6.0                                                                                                12
                                     http://www.google.com.au/sear
                                     ch?sourceid=navclient&aq=0h
                                     &oq=ticket&ie=UTF-
                                     8&rlz=1T4GFRB_enAU236AU
4.6.0                                236&q=ticketmaster            www.google.com.au                 16


4.6.0                                                                                                5


4.6.0                                                                                                18
                                     http://www.bing.com/search?q
                                     =ticketmaster.com&mkt=en-
                                     us&FORM=TBHT&DI=6244&C
4.6.0                                E=14.0&CM=SearchWeb               www.bing.com                  13
                                     http://au.mc460.mail.yahoo.co
                                     m/mc/welcome?.gx=1&.tm=12
                                     72024362&.rand=2eidn44o1g
4.6.0                                4jd                               au.mc460.mail.yahoo.com       31
                                     http://www.google.com.au/sear
                                     ch?sourceid=navclient&aq=0&
                                     oq=waiting+for+godot+sydney
                                     &ie=UTF-
                                     8&rlz=1T4TSHN_en___AU342
                                     &q=waiting+for+godot+sydney
4.6.0                                +opera+house                      www.google.com.au             6
                                     http://www.lions.com.au/Defaul
4.6.0                                t.aspx?tabid=15727                www.lions.com.au              30
                                     http://www.google.com.au/url?
                                     sa=t&source=web&ct=res&cd=
                                     1&ved=0CAYQFjAA&url=http
                                     %3A%2F%2Fwww.ticketmaste
                                     r.com.au%2F&rct=j&q=ticketm
                                     aster&ei=UrHRS5OWOo7c7A
                                     O9uOXCDw&usg=AFQjCNGJ
                                     b8oLbTKvaWgDVB-
4.6.0                                ZGF398OJuZw                       www.google.com.au             28
                                     http://by141w.bay141.mail.live.
                                     com/mail/InboxLight.aspx?n=1
4.6.0                                279550985                         by141w.bay141.mail.live.com   11




ForeSee Results, Inc. Confidential                                                        249             Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.google.com.au/sear
                                     ch?sourceid=navclient&ie=UT
                                     F-
                                     8&rlz=1T4SUNC_enAU359AU
                                     359&q=horseman+from+snow
4.6.0                                y+river+hervey+bay            www.google.com.au        10
                                     http://www.google.com.au/sear
                                     ch?hl=en&source=hp&q=ticket
                                     master&meta=&aq=2&aqi=g10
4.6.0                                &aql=&oq=ti&gs_rfai=          www.google.com.au        31
                                     http://search.conduit.com/Res
                                     ults.aspx?q=powderfinger+tour
                                     +dates&ctid=CT2438727&octi
4.6.0                                d=CT2438727                   search.conduit.com       10

                                     http://www.google.com.au/sear
                                     ch?source=ig&hl=en&rlz=1G1
                                     GGLQ_ENAU357&=&q=ticket
                                     master&btnG=Google+Search
                                     &meta=cr%3DcountryAU&aq=
4.6.0                                f&aqi=&aql=&oq=&gs_rfai=      www.google.com.au         19
                                     http://www.melbournestorm.co
                                     m.au/default.aspx?s=event-
4.6.0                                display&id=190                www.melbournestorm.com.au 24

                                     http://www.google.com.au/url?
                                     sa=t&source=web&ct=res&cd=
                                     1&ved=0CAYQFjAA&url=http
                                     %3A%2F%2Fwww.ticketmaste
                                     r.com.au%2F&rct=j&q=www.tic
                                     ketmaster.com.au&ei=SIjSS6-
                                     5AZWekQXZqJiJDA&usg=AF
                                     QjCNGJb8oLbTKvaWgDVB-
4.6.0                                ZGF398OJuZw                   www.google.com.au        17

                                     http://www.google.com.au/url?
                                     sa=t&source=web&ct=res&cd=
                                     1&ved=0CAYQFjAA&url=http
                                     %3A%2F%2Fwww.ticketmaste
                                     r.com.au%2FFremantle-
                                     tickets%2Fartist%2F1055677&
                                     rct=j&q=ticketek+dockers&ei=
                                     6IXSS5_1NIvk7AOB2I25Dw&u
                                     sg=AFQjCNGe5MI1RtzQUvgI-
4.6.0                                hpLOJZE8hayDg                 www.google.com.au        28


ForeSee Results, Inc. Confidential                                                  250           Satisfaction Performance Report
Date Created: 05/02/2010




4.6.0                                                                                          15



4.6.0                                                                                          20
                                     http://www.google.com.au/sear
                                     ch?q=ticket+master&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
4.6.0                                GB:official&client=firefox-a    www.google.com.au         17
                                     http://www.powderfinger.com/t
                                     ours/index_html?batch=2&ste
4.6.0                                p=10&category=                  www.powderfinger.com      20
                                     http://www.liveguide.com.au/T
                                     ours/655339/Deep_Purple/De
                                     ep_Purple_Australian_Tour?e
4.6.0                                vent_id=655343#details          www.liveguide.com.au      9
                                     http://www.google.com.au/sear
                                     ch?q=ticketmaster.com&rls=co
                                     m.microsoft:en-au&ie=UTF-
                                     8&oe=UTF-
                                     8&startIndex=&startPage=1&r
                                     edir_esc=&ei=E9rSS9yQOYH
4.6.0                                OsgOTpvXZCQ                     www.google.com.au         17

4.6.0                                                                                          37
                                     http://www.google.com.au/sear
                                     ch?sourceid=navclient&ie=UT
                                     F-
                                     8&rlz=1T4SUNC_enAU375AU
4.6.0                                375&q=catstevensconcert       www.google.com.au           9
                                     http://www.google.com.au/sear
                                     ch?hl=en&source=hp&q=ticket
                                     master+australia&meta=&aq=
                                     2&aqi=g10&aql=&oq=ticket&g
4.6.0                                s_rfai=                       www.google.com.au           11

                                     http://premier.ticketek.com.au/
4.6.0                                shows/Show.aspx?sh=AFL10 premier.ticketek.com.au          19
                                     http://www.ticketmaster.com.a
                                     u/Deep-Purple-
                                     tickets/artist/734897?dma_id=
4.6.0                                704                             www.ticketmaster.com.au   15


ForeSee Results, Inc. Confidential                                                    251           Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.ticketmaster.com.a
4.6.0                                u/                             www.ticketmaster.com.au        74
                                     http://www.lions.com.au/match
                                     %20tickets/tabid/8717/default.
4.6.0                                aspx                           www.lions.com.au               17

4.6.0                                                                                              7
                                     http://www.ytbtravel.com/Extra
4.6.0                                s.aspx?wa=fostera              www.ytbtravel.com              5


                                     http://www.google.com.au/cse
                                     ?cx=partner-pub-
                                     0466867814196466%3Adcnyg
                                     v6c2ps&cof=FORID%3A10&ie
                                     =ISO-8859-
                                     1&q=tickets%20Thirty%20Sec
                                     onds%20To%20Mars%20%20
                                     Challenge%20Stadium,%20Pe
                                     rth&sa=Search&ad=w9&num=
                                     10&rurl=http%3A%2F%2Fwots-
                                     on.info%2Fgo%2Fsearch%2F
                                     web%2F%3Fcx%3Dpartner-
                                     pub-
                                     0466867814196466%253Adcn
                                     ygv6c2ps%26cof%3DFORID%
                                     253A10%26ie%3DISO-8859-
                                     1%26q%3Dtickets%2520Thirty
                                     %2520Seconds%2520To%25
                                     20Mars%2520%2520Challeng
                                     e%2520Stadium%2C%2520P
4.6.0                                erth%26sa%3DSearch           www.google.com.au                36

4.6.0                                                                                              11
                                     http://sn123w.snt123.mail.live.
                                     com/mail/InboxLight.aspx?n=7
4.6.0                                30672155                        sn123w.snt123.mail.live.com   19
                                     http://www.ticketmaster.com.a
                                     u/section/concerts?tm_link=tm
4.6.0                                _homeA_music_header             www.ticketmaster.com.au       20

4.6.0                                                                                              17




ForeSee Results, Inc. Confidential                                                      252             Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.portadelaidefc.com.
                                     au/news/newsarticle/tabid/603
4.6.0                                8/newsid/93018/default.aspx      www.portadelaidefc.com.au  28
                                     http://www.wickedthemusical.c    www.wickedthemusical.com.a
4.6.0                                om.au/home.html                  u                          18
                                     http://www.liveguide.com.au/T
                                     ours/661815/Powderfinger/Po
                                     wderfinger_Sunsets_Farewell_
4.6.0                                Tour?event_id=661817             www.liveguide.com.au      25
                                     http://www.powderfinger.com/s
4.6.0                                unsetstour                       www.powderfinger.com      23

4.6.0                                                                                            19
                                     http://www.jupitersgoldcoast.c
                                     om.au/Whats_On-
                                     Entertainment_Whats_On-
                                     Mother_Africa_Stage_show.c
                                     ms?ident=DIFJ0AWXB10XWS
4.6.0                                JD9EXNP70UQ47F7O               www.jupitersgoldcoast.com.au 12
                                     http://www.google.com.au/sear
                                     ch?sourceid=navclient&hl=en-
                                     GB&ie=UTF-
                                     8&rlz=1T4GZEZ_en-
                                     GBAU283AU284&q=ticketmas
4.6.0                                ter                            www.google.com.au            23



4.6.0                                                                                           28
                                     http://www.google.com.au/sear
                                     ch?hl=en&rlz=1T4TSHS_enP
                                     H344PH344&q=ticketmaster.c
                                     om.au&btnG=Search&meta=&
                                     aq=f&aqi=g7&aql=&oq=&gs_rf
4.6.0                                ai=                           www.google.com.au            31
                                     http://www.dcegroup.com/even
4.6.0                                t/index/388                   www.dcegroup.com             10

4.6.0                                                                                           10

4.6.0                                                                                           17




ForeSee Results, Inc. Confidential                                                     253            Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.google.com.au/sear
                                     ch?sourceid=navclient&aq=2h
                                     &oq=ti&hl=en-GB&ie=UTF-
                                     8&rlz=1T4MEDA_en-
                                     GBAU250AU251&q=ticketmas
4.6.0                                ter+australia                 www.google.com.au               14


4.6.0                                                                                              9

4.6.0                                                                                              34

                                     http://www.afl.com.au/fixture/ta
4.6.0                                bid/10586/default.aspx           www.afl.com.au               19

                                     http://www.ticketmaster.com.a
4.6.0                                u/                            www.ticketmaster.com.au         17

                                     http://www.afl.com.au/tickets/t
4.6.0                                abid/212/default.aspx           www.afl.com.au                34
                                     http://sn142w.snt142.mail.live.
                                     com/mail/InboxLight.aspx?n=1
4.6.0                                917367728                       sn142w.snt142.mail.live.com   20


4.6.0                                                                                              13
                                     http://www.modularpeople.com
4.6.0                                /lcd-hot-chip/               www.modularpeople.com            9

                                     http://www.rugby.com.au/venu
                                     e/etihad_stadium,_melbourne,
4.6.0                                124514.html/section/21826      www.rugby.com.au               86
                                     http://www.afl.com.au/Default.
4.6.0                                aspx                           www.afl.com.au                 11
                                     http://www.google.com.au/sear
                                     ch?sourceid=navclient&aq=2&
                                     oq=ticket&ie=UTF-
                                     8&rlz=1T4ITVA_enAU287AU2
4.6.0                                95&q=ticketmaster              www.google.com.au              13




ForeSee Results, Inc. Confidential                                                     254              Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://bl141w.blu141.mail.live.c
                                     om/mail/InboxLight.aspx?Fold
                                     erID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=925814550                  bl141w.blu141.mail.live.com   15
                                     http://sn137w.snt137.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=168252056                  sn137w.snt137.mail.live.com   27

4.6.0                                                                                               59

4.6.0                                                                                               14
                                     http://sn115w.snt115.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&n=198189898
4.6.0                                8                               sn115w.snt115.mail.live.com    17


4.6.0                                                                                               7
                                     http://www.google.com.au/sear
                                     ch?source=ig&hl=en&rlz=1W1
                                     TSHN_en&=&q=menopause+t
                                     he+musical+2010+schedule&
                                     meta=lr%3D&aq=1&aqi=g10&
                                     aql=&oq=menopause+the&gs
4.6.0                                _rfai=                        www.google.com.au                18


4.6.0                                                                                               34


4.6.0                                                                                               16

                                     http://www.powderfinger.com/s
4.6.0                                unsetstour                    www.powderfinger.com             10




ForeSee Results, Inc. Confidential                                                      255              Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.bing.com/search?F
                                     ORM=DNSAS&q=roseland+th
4.6.0                                eatre.com&adlt=strict        www.bing.com                     34


4.6.0                                http://www.afl.com.au/         www.afl.com.au                 16

4.6.0                                                                                              13


4.6.0                                                                                              8
                                     http://www.powderfinger.com/s
4.6.0                                unsets-fanclub-pre-order      www.powderfinger.com            61
                                     http://messaging.bigpond.com/
4.6.0                                inbox.do                      messaging.bigpond.com           52

                                     http://www.bing.com/search?q
                                     =www.tickmaster.com.au&src=
4.6.0                                IE-SearchBox&Form=IE8SRC www.bing.com                         16


4.6.0                                                                                              7
                                     http://www.ticketmaster.com.a
4.6.0                                u/                            www.ticketmaster.com.au         22

4.6.0                                                                                              22
                                     http://sn105w.snt105.mail.live.
                                     com/mail/InboxLight.aspx?n=1
4.6.0                                987925278                       sn105w.snt105.mail.live.com   31


4.6.0                                                                                              18
                                     http://www.powderfinger.com/s
4.6.0                                unsets-fanclub-pre-order      www.powderfinger.com            60

                                     http://www.ticketmaster.com.a
4.6.0                                u/                              www.ticketmaster.com.au       23
                                     http://co119w.col119.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=1778942209                co119w.col119.mail.live.com   53




ForeSee Results, Inc. Confidential                                                     256              Satisfaction Performance Report
Date Created: 05/02/2010




4.6.0                                                                                              85

4.6.0                                                                                              13
                                     http://www.google.com.au/sear
                                     ch?sourceid=navclient&aq=2&
                                     oq=ticket&ie=UTF-
                                     8&rlz=1T4ACAW_en___AU35
4.6.0                                7&q=ticketmaster+australia    www.google.com.au               38
                                     http://www.powderfinger.com/s
4.6.0                                unsets-fanclub-pre-order      www.powderfinger.com            219

4.6.0                                                                                              30
                                     http://10.200.0.29:15871/cgi-
                                     bin/blockOptions.cgi?ws-
4.6.0                                session=251887956                                             15
                                     http://www.ourbrisbane.com/w
                                     hats-on/gig-
4.6.0                                guide/3742077.powderfinger www.ourbrisbane.com                5

4.6.0                                                                                              27
                                     http://co122w.col122.mail.live.
                                     com/mail/InboxLight.aspx?n=1
4.6.0                                806872338                       co122w.col122.mail.live.com   7


4.6.0                                                                                              28


4.6.0                                                                                              16

4.6.0                                                                                              19

4.6.0                                                                                              22

4.6.0                                                                                              22

4.6.0                                                                                              38




ForeSee Results, Inc. Confidential                                                     257               Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.google.com.au/url?
                                     sa=t&source=web&ct=res&cd=
                                     1&ved=0CAYQFjAA&url=http
                                     %3A%2F%2Fwww.ticketmaste
                                     r.com.au%2F&rct=j&q=ticketm
                                     aster&ei=Ow_YS5L2N8yLkAX
                                     yiLm1Bg&usg=AFQjCNGJb8o
                                     LbTKvaWgDVB-
4.6.0                                ZGF398OJuZw                      www.google.com.au           11
                                     http://www.bing.com/search?q
                                     =West+Coast+Eagles+Tickets
4.6.0                                &FORM=R5FD                       www.bing.com                4
                                     http://www.jupitersgoldcoast.c
                                     om.au/home.cms?ident=HOM
4.6.0                                E                                www.jupitersgoldcoast.com.au 9
                                     http://www.ticketmaster.com.a
4.6.0                                u/                               www.ticketmaster.com.au     31
                                     http://www.google.com.au/sear
                                     ch?sourceid=navclient&aq=0&
                                     oq=ticketmaster&hl=en-
                                     GB&ie=UTF-
                                     8&rlz=1T4MEDA_en-
                                     GBAU307AU308&q=ticketmas
4.6.0                                ter+australia                    www.google.com.au           11

                                     http://www.google.com.au/url?
                                     sa=t&source=web&ct=res&cd=
                                     2&ved=0CA0QFjAB&url=http%
                                     3A%2F%2Fwww.ticketmaster.
                                     com.au%2FPowderfinger-
                                     tickets%2Fartist%2F781242&r
                                     ct=j&q=powderfinger+tour+dat
                                     es+2010&ei=rlDYS-
                                     DgHYqTkAXv5p20Bg&usg=AF
                                     QjCNH3nCSEcE1FxP3mLCR
                                     Uua5yOzPwKw&sig2=RlYHvW
4.6.0                                itikX1uQbfWrFITw              www.google.com.au              10


4.6.0                                                                                             8




ForeSee Results, Inc. Confidential                                                     258             Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.google.com.au/sear
                                     ch?source=ig&hl=en&rlz=1W1
                                     ASUS_enAU305AU305&q=skil
                                     led+stadium+seating+plan&m
                                     eta=lr%3D&aq=3&aqi=g10&aq
4.6.0                                l=&oq=skilled+st&gs_rfai=     www.google.com.au         10

4.6.0                                                                                        22

4.6.0                                                                                        12
                                     http://www.akaaustralia.com.a
                                     u/HARLEM/HarlemWebPage3.
4.6.0                                swf                           www.akaaustralia.com.au   12

4.6.0                                                                                        45

4.6.0                                                                                        8

4.6.0                                                                                        40

4.6.0                                                                                        6

4.6.0                                                                                        10


4.6.0                                                                                        6

4.6.0                                                                                        35
                                     http://au.mg3.mail.yahoo.com/
                                     dc/launch?.gx=1&.rand=7prs4f
4.6.0                                j67v30o                       au.mg3.mail.yahoo.com     31
                                     http://au.mg2.mail.yahoo.com/
                                     dc/launch?.gx=1&.rand=1adg8
4.6.0                                2gb6m6pd                      au.mg2.mail.yahoo.com     39

4.6.0                                                                                        54

                                     http://www.google.com.au/sear
                                     ch?sourceid=navclient&aq=0&
                                     oq=ticketmaster&ie=UTF-
                                     8&rlz=1T4ADFA_enAU369AU
4.6.0                                372&q=ticketmaster+australia www.google.com.au          14




ForeSee Results, Inc. Confidential                                                  259           Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.ticketmaster.com.a
                                     u/Powderfinger-
                                     tickets/artist/781242?dma_id=
4.6.0                                703                           www.ticketmaster.com.au         18

4.6.0                                                                                              7

                                     http://www.powderfinger.com/s
4.6.0                                unsetstour                      www.powderfinger.com          9
                                     http://sydney.citysearch.com.a
                                     u/arts/1137759467860/Rock+t
4.6.0                                he+Ballet                       sydney.citysearch.com.au      51
                                     http://sn123w.snt123.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=847813990                 sn123w.snt123.mail.live.com   41

4.6.0                                                                                              23

4.6.0                                                                                              28
                                     http://www.google.com.au/sear
                                     ch?client=firefox-
                                     a&rls=org.mozilla%3Aen-
                                     GB%3Aofficial&channel=s&hl=
                                     en&source=hp&q=ticketmaster
                                     &meta=cr%3DcountryAU&btn
4.6.0                                G=Google+Search                 www.google.com.au             19
                                     http://www.google.com.au/sear
                                     ch?hl=en&source=hp&q=ticket
                                     master&meta=&aq=f&aqi=&aq
4.6.0                                l=&oq=&gs_rfai=                 www.google.com.au             23
                                     http://www.ticketmaster.com.a
4.6.0                                u/                              www.ticketmaster.com.au       12
                                     http://www.google.com.au/sear
                                     ch?q=ticketmaster&rls=com.mi
                                     crosoft:en-au:IE-
                                     SearchBox&ie=UTF-
                                     8&oe=UTF-
                                     8&sourceid=ie7&rlz=1I7GZHY
                                     _en&redir_esc=&ei=KVvZS6r
4.6.0                                WNIfwsQOgq6C0AQ                 www.google.com.au             15




ForeSee Results, Inc. Confidential                                                     260              Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.google.com.au/sear
                                     ch?hl=en&source=hp&q=ticket
                                     master&meta=&aq=f&aqi=g10
4.6.0                                &aql=&oq=&gs_rfai=            www.google.com.au                27

                                     http://sn121w.snt121.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
4.6.0                                000000000001&n=417916869 sn121w.snt121.mail.live.com           33

4.6.0                                                                                               20

                                     http://www.powderfinger.com/s
4.6.0                                unsetstour                       www.powderfinger.com          23
                                     http://bl149w.blu149.mail.live.c
                                     om/mail/InboxLight.aspx?Fold
                                     erID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=1786170872                 bl149w.blu149.mail.live.com   14
                                     http://www.davidcampbell.com/
                                     newsEvents/home.do?tourId=
4.6.0                                20030915172706                   www.davidcampbell.com         19

4.6.0                                                                                               13




4.6.0                                                                                               7

4.6.0                                                                                               5


4.6.0                                                                                               32

4.6.0                                                                                               27

4.6.0                                                                                               9

4.6.0                                                                                               11

4.6.0                                                                                               43


ForeSee Results, Inc. Confidential                                                      261              Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.ticketmaster.com.a
4.6.0                                u/section/family                www.ticketmaster.com.au       13
                                     http://sn110w.snt110.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=1317428364                sn110w.snt110.mail.live.com   28
                                     http://www.google.com.au/sear
                                     ch?hl=en&source=hp&q=ticket
                                     master&meta=&aq=f&aqi=&aq
4.6.0                                l=&oq=&gs_rfai=                 www.google.com.au             31

4.6.0                                                                                              19


                                     http://au.mc395.mail.yahoo.co
                                     m/mc/welcome?.gx=1&.tm=12
                                     57767259&.rand=4dshsj5s4m
4.6.0                                4l9                           au.mc395.mail.yahoo.com         6

4.6.0                                                                                              18

                                     http://www.google.com.au/url?
                                     url=http://www.ticketmaster.co
                                     m.au/afl&rct=j&ei=0pzaS_ncIY
                                     zq7AOTuYl1&sa=X&oi=smap&
                                     resnum=1&ct=result&cd=1&ve
                                     d=0CAoQqwMoADAA&q=ticke
                                     tmaster&usg=AFQjCNH0SwJ0
4.6.0                                BgpEEWyKklzi1l9MQMn14Q www.google.com.au                      14
                                     http://www.afl.com.au/tickets/t
4.6.0                                abid/212/default.aspx           www.afl.com.au                18
                                     http://www.starcity.com.au/Wh
                                     ats_On-
                                     Entertainment_Whats_On-
                                     West_Side_Story.cms?ident=
                                     28MBXDN5O6A47X7KVPTIJF
                                     3HKU2WMW&analyticsLink=L
4.6.0                                eft                             www.starcity.com.au           21


4.6.0                                                                                              37




ForeSee Results, Inc. Confidential                                                     262              Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.google.com.au/url?
                                     sa=t&source=web&ct=res&cd=
                                     1&ved=0CAYQFjAA&url=http
                                     %3A%2F%2Fwww.ticketmaste
                                     r.com.au%2F&rct=j&q=ticketm
                                     aster+australia&ei=Y7faS5PIM
                                     JHWtAPAna2wAQ&usg=AFQj
                                     CNGJb8oLbTKvaWgDVB-
4.6.0                                ZGF398OJuZw                       www.google.com.au             64
                                     http://by145w.bay145.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&n=169147899
4.6.0                                5                                 by145w.bay145.mail.live.com   23
                                     http://www.google.com.au/sear
                                     ch?client=firefox-
                                     a&rls=org.mozilla%3Aen-
                                     US%3Aofficial&channel=s&hl=
                                     en&source=hp&q=ticketmaster
                                     &meta=&btnG=Google+Searc
4.6.0                                h                                 www.google.com.au             23
                                     http://www.google.com.au/sear
                                     ch?q=ticketmaster&ie=utf-
                                     8&oe=utf-
                                     8&aq=t&rls=org.mozilla:en-
4.6.0                                GB:official&client=firefox-a      www.google.com.au             31
                                     http://co121w.col121.mail.live.
                                     com/mail/InboxLight.aspx?Fol
                                     derID=00000000-0000-0000-
                                     0000-
                                     000000000001&InboxSortAsc
                                     ending=False&InboxSortBy=D
4.6.0                                ate&n=1381464251                  co121w.col121.mail.live.com   47
                                     http://search.conduit.com/Res
                                     ults.aspx?q=ticketmaster&met
                                     a=all&hl=en&gl=au&SelfSearc
                                     h=1&SearchSourceOrigin=13&
4.6.0                                ctid=CT2405725                    search.conduit.com            7
                                     http://www.sydentcent.com.au/
                                     index.cfm?s=content&p=event
4.6.0                                _detail&event_id=102177           www.sydentcent.com.au         15




ForeSee Results, Inc. Confidential                                                          263           Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                          Other way you learn about
                 Satisfaction
    Date                                   Which website?           Other websites         events you would like to      Other primary reason
                    Score
                                                                                                   attend:




 04/01/2010            44

 04/01/2010            74



 04/01/2010            33                                    web forums


 04/01/2010            56                                    liveguide.com.au, ticketek                               checking my ticket purchase




 04/01/2010            74            comedyfestival.com.au




 04/01/2010            96


 04/01/2010            56




ForeSee Results, Inc. Confidential                                               264                                               Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010            70




 04/01/2010            85




 04/01/2010            89


 04/01/2010            59


 04/01/2010            70                                      Ticketek.com; Showbiz.com

 04/01/2010            74            west coast eagles         any from browsing           foxtel


 04/01/2010            33            ticketek                                              friends




 04/01/2010            89




                                     Melbourne International
 04/01/2010            74            Comedy Festival
                                                                                                     Looking for a contact email
 04/01/2010            26                                                                            address - ticket problem




ForeSee Results, Inc. Confidential                                                 265                            Satisfaction Performance Report
Date Created: 05/02/2010




 04/01/2010            67




 04/01/2010            30




 04/01/2010            78


 04/01/2010            74




 04/02/2010            30

 04/02/2010            63




 04/02/2010            26


 04/02/2010            52

 04/02/2010            63

 04/02/2010            81



 04/03/2010            67




ForeSee Results, Inc. Confidential   266   Satisfaction Performance Report
Date Created: 05/02/2010


                                                    Print out tickets to event that
                                                    purchased tickets for a couple
 04/03/2010            63                           of days ago


 04/03/2010            45


 04/03/2010            70




 04/03/2010            52




 04/03/2010            22


 04/03/2010            85


 04/04/2010            37            comedy




ForeSee Results, Inc. Confidential            267                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/04/2010            33


 04/04/2010            78


 04/05/2010            70            West Coast Fever


 04/05/2010            41

 04/05/2010            78            AFL




 04/05/2010             7                                                         TV


 04/05/2010            52



 04/05/2010            74                               festival specific




ForeSee Results, Inc. Confidential                                          268        Satisfaction Performance Report
Date Created: 05/02/2010




 04/05/2010            52            comedy festival         tv


 04/05/2010            26


 04/05/2010            56                                    word of mouth




 04/05/2010            85




 04/05/2010            74




 04/06/2010             8




 04/06/2010             4

 04/06/2010            89



 04/06/2010            67


ForeSee Results, Inc. Confidential                     269                   Satisfaction Performance Report
Date Created: 05/02/2010




 04/06/2010            89

 04/06/2010            78




 04/06/2010            96




                                     FasterLouder and the email
 04/06/2010            70            alerts from this website


 04/06/2010            45



 04/06/2010            89            ticket tec




ForeSee Results, Inc. Confidential                      270       Satisfaction Performance Report
Date Created: 05/02/2010




 04/06/2010            81


 04/06/2010             4                        TV Advertisement




 04/06/2010            19




 04/06/2010            74


 04/06/2010            59



 04/06/2010            44            MCC




ForeSee Results, Inc. Confidential         271                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/06/2010            63

 04/07/2010            19
                                                                 showbiz,com.au
 04/07/2010            89                                        ticketek bass headliners




 04/07/2010            96


 04/07/2010            78            Melbourne Comedy Festival                              General media




ForeSee Results, Inc. Confidential                                                 272                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/07/2010            59




 04/07/2010            26




 04/07/2010            52




 04/07/2010             4            afl




ForeSee Results, Inc. Confidential         273   Satisfaction Performance Report
Date Created: 05/02/2010




 04/07/2010           100

 04/07/2010            56


                                                                     Word of mouth and
                                                                     subscription to W.A.Opera and
 04/07/2010            33                                            W.A.S.O.




 04/07/2010            93            jupiters casino




 04/07/2010            56



 04/08/2010            30




 04/08/2010            67

 04/08/2010            63                                            TV                              Print tickets

                                     Melbourne International
 04/08/2010            93            Comedy Festival




ForeSee Results, Inc. Confidential                             274                                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                                 Triple J gig guide
 04/08/2010            78            Frontier touring            Frontier Touring


 04/08/2010            67

                                                                                            newspaper entertainment
 04/08/2010            74                                                                   pages




 04/08/2010            41

 04/08/2010            93


 04/08/2010            70

 04/08/2010            89




 04/08/2010           100

 04/08/2010            89



 04/09/2010            56            AFL.com.au                  afl.com.au


 04/09/2010            96


 04/09/2010             4            www.comedyfestival.com.au




ForeSee Results, Inc. Confidential                                                    275                             Satisfaction Performance Report
Date Created: 05/02/2010




 04/09/2010            48

                                                                             Printing already purchased
 04/09/2010            93                                                    tickets

 04/09/2010            78



 04/09/2010           100




 04/10/2010             0                                    word of mouth

 04/10/2010            67

 04/10/2010            89


 04/10/2010            45

 04/10/2010            67            www.mwse.com.au




 04/10/2010            48




 04/10/2010            85




ForeSee Results, Inc. Confidential                     276                                Satisfaction Performance Report
Date Created: 05/02/2010




 04/10/2010            74

 04/10/2010            93




 04/10/2010            74


 04/11/2010            74




 04/11/2010            37




 04/11/2010            70            Netball Australia




ForeSee Results, Inc. Confidential                       277   Satisfaction Performance Report
Date Created: 05/02/2010




 04/11/2010            67

 04/11/2010            67


 04/11/2010           100


 04/11/2010            78

 04/11/2010            41            Geelong Cats                 Geelong Cats




                                     franck merrick hippodrome,
 04/11/2010            15            baltimore


 04/11/2010            70

 04/11/2010            59            Netball Australa             Sporting websites

 04/11/2010            70            melb int comedy fest         various




 04/12/2010            52            Comedy Festival


ForeSee Results, Inc. Confidential                                                    278   Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010            96




 04/12/2010            33                              tv


 04/12/2010            71            supafest




 04/12/2010             8


 04/12/2010            89


 04/12/2010            63            the gabba

 04/12/2010            78



 04/12/2010            44




ForeSee Results, Inc. Confidential               279        Satisfaction Performance Report
Date Created: 05/02/2010




 04/12/2010             0

 04/12/2010            63                               yahoo




 04/12/2010            78


 04/12/2010            89            west coast eages

 04/12/2010            67


 04/12/2010            93            Frontier

 04/12/2010            52


 04/12/2010            15



 04/12/2010            44            Bigpond




ForeSee Results, Inc. Confidential                              280   Satisfaction Performance Report
Date Created: 05/02/2010




 04/13/2010            56            crows members

 04/13/2010            19

 04/13/2010           100



 04/13/2010            56

 04/13/2010            44

 04/13/2010            11




                                                     LINK FROM THE WICKED
 04/13/2010            70            WICKED          SITE




 04/13/2010            33


 04/13/2010            41




ForeSee Results, Inc. Confidential                                 281      Satisfaction Performance Report
Date Created: 05/02/2010




 04/13/2010             8

 04/13/2010            41

 04/13/2010            70




 04/13/2010            67




 04/13/2010             8                  t.v.

 04/13/2010            40




 04/13/2010            89


 04/13/2010            45

 04/13/2010           100




 04/14/2010            70

 04/14/2010            89


ForeSee Results, Inc. Confidential   282          Satisfaction Performance Report
Date Created: 05/02/2010




 04/14/2010            33




 04/14/2010             7            comedy festival



 04/14/2010             4            comedyfestival.com.au




 04/14/2010            63            Manly Sea Eagles

 04/14/2010            78


 04/14/2010            81

 04/14/2010            30            Wiggles homepage

 04/14/2010            78                                    google




 04/14/2010            11


 04/14/2010            52


ForeSee Results, Inc. Confidential                                    283   Satisfaction Performance Report
Date Created: 05/02/2010




 04/14/2010           100

 04/14/2010            70




                                                             My email adress. I'm a
                                                             member so information comes
 04/14/2010            89                                    in my email adress.


 04/14/2010            89            Ticketmaster


 04/15/2010            85

 04/15/2010           100
                                                                                           Enqire about delivery of my
 04/15/2010            74            ticketek.com.au                                       tickets




 04/15/2010            70




 04/15/2010            23

 04/15/2010            67




ForeSee Results, Inc. Confidential                     284                                              Satisfaction Performance Report
Date Created: 05/02/2010




 04/15/2010            70



 04/15/2010             0




 04/15/2010            89


 04/15/2010            89


 04/15/2010            71


 04/15/2010            78




 04/15/2010            63            AFL

 04/15/2010           100



 04/15/2010            48            comedy festival

 04/15/2010            41


 04/15/2010             8

 04/16/2010            78




ForeSee Results, Inc. Confidential                     285   Satisfaction Performance Report
Date Created: 05/02/2010




 04/16/2010            26            wiggle time


 04/16/2010            78                                           www.ticketek.com.au



 04/16/2010            67

                                                                    Frontier Touring website or
                                                                    other event company websites
 04/16/2010            52                                           that link to their events.


 04/17/2010            85            melbournecomedyfestival




                                     Comedy festival> Buy button
                                     not easy to locate on comedy
 04/17/2010            56            festival pages.                comedyfestival.com.au

 04/17/2010            26            www.sydneyswans.com.au




ForeSee Results, Inc. Confidential                                                    286          Satisfaction Performance Report
Date Created: 05/02/2010




 04/17/2010            37            AFL


 04/17/2010            78


 04/17/2010             0            north melbourne fc


 04/17/2010            93




 04/17/2010             0




 04/17/2010             0


 04/18/2010            74



 04/18/2010            48

 04/18/2010            63


 04/18/2010            33


 04/18/2010            85


ForeSee Results, Inc. Confidential                        287   Satisfaction Performance Report
Date Created: 05/02/2010




 04/18/2010            67


 04/18/2010            56




 04/19/2010            41




 04/19/2010            74



 04/19/2010            59




 04/19/2010            89


 04/19/2010            89            Freemantle Dockers




 04/19/2010            74


ForeSee Results, Inc. Confidential                        288   Satisfaction Performance Report
Date Created: 05/02/2010




 04/19/2010            11                             Newspapers, AFL football site.




 04/19/2010            93




 04/19/2010            15


 04/19/2010            89            google


 04/19/2010            44

 04/19/2010            78


 04/19/2010            78




 04/19/2010            67            internet




ForeSee Results, Inc. Confidential              289                                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010            37




 04/20/2010            81




 04/20/2010            41




 04/20/2010             0

 04/20/2010            44                                ute shows and BnS balls




 04/20/2010            74

 04/20/2010            74




 04/20/2010            78            msn, google


ForeSee Results, Inc. Confidential                 290                             Satisfaction Performance Report
Date Created: 05/02/2010




 04/20/2010            56




 04/20/2010            89


 04/20/2010            85
                                                                  Post a review for a previous
 04/20/2010            33                                         event



 04/21/2010            89




 04/21/2010            59            www.powderfinger.com


 04/21/2010            59




 04/21/2010            19




ForeSee Results, Inc. Confidential                          291                Satisfaction Performance Report
Date Created: 05/02/2010




 04/21/2010            67                          jjj

 04/21/2010            63


 04/21/2010            89

                                                   nrl, theatre companies,
 04/21/2010            85            nrl           specific program websites


 04/21/2010            30




 04/21/2010             4            AFL Website

 04/21/2010            78



 04/21/2010            89

 04/21/2010            67




 04/21/2010            85




ForeSee Results, Inc. Confidential                                    292      Satisfaction Performance Report
Date Created: 05/02/2010




 04/21/2010            82




 04/21/2010            78

 04/21/2010            67



 04/21/2010            59




 04/21/2010            78




 04/21/2010            85

 04/21/2010            63            google


 04/21/2010            52                           pricing of the rock ballet




ForeSee Results, Inc. Confidential            293                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     Sydney Morning Herald
 04/22/2010           100            website


 04/22/2010           100


 04/22/2010            67




 04/22/2010           100



 04/22/2010            74




 04/22/2010            48

                                     promoters, record companies,
                                     SMH, Virginblue-Bluetix,
                                     Mastercard presale,
 04/22/2010            11            visapresale etc etc




 04/23/2010            19




 04/23/2010            22




ForeSee Results, Inc. Confidential                     294          Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010            55

 04/23/2010            33



 04/23/2010            44




 04/23/2010             0

                                                           Find a particular ticketmaster
 04/23/2010             0            ticketek              concert


 04/23/2010            52



 04/23/2010            63



 04/23/2010            22




 04/23/2010            74

 04/23/2010           100




 04/23/2010            67                             tv


ForeSee Results, Inc. Confidential              295                      Satisfaction Performance Report
Date Created: 05/02/2010




 04/23/2010            89                              twitter.com




 04/23/2010            74



 04/24/2010            74



 04/24/2010           100




 04/24/2010             7


 04/24/2010            78            Melbourne Storm   the official site link




 04/24/2010            56                                                             tv guide




ForeSee Results, Inc. Confidential                                              296              Satisfaction Performance Report
Date Created: 05/02/2010




 04/24/2010            67


 04/24/2010            78



 04/24/2010            74




 04/24/2010            74                                tv news


 04/24/2010            82



 04/24/2010            78            deep purple




 04/24/2010            52

 04/24/2010            78




 04/24/2010            89




ForeSee Results, Inc. Confidential                 297             Satisfaction Performance Report
Date Created: 05/02/2010




 04/24/2010            74


 04/24/2010            89




 04/25/2010            78

 04/25/2010            70


 04/25/2010            74

 04/25/2010           100

 04/25/2010           100




ForeSee Results, Inc. Confidential   298   Satisfaction Performance Report
Date Created: 05/02/2010




 04/25/2010            56




 04/25/2010            63


 04/25/2010            44


 04/26/2010            89


 04/26/2010            67




 04/26/2010            52            Port Adelaide Power




ForeSee Results, Inc. Confidential                         299   Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.wickedthemusical.c
 04/26/2010            15            om.au/home.html



 04/26/2010            59

 04/26/2010            89            Powderfinger website

 04/26/2010            22




 04/26/2010           100




 04/26/2010            44                                                  Google artist's name



 04/26/2010            56




 04/26/2010            56

 04/26/2010            85




ForeSee Results, Inc. Confidential                                   300                          Satisfaction Performance Report
Date Created: 05/02/2010




 04/26/2010            78




 04/26/2010             0




 04/26/2010            71


 04/26/2010            67

 04/26/2010           100


                                                                     find phone number to call
 04/26/2010            37            AFL         sporting fixtures   operator


 04/27/2010            67


 04/27/2010            22            afl


 04/27/2010            89


 04/27/2010           100


 04/27/2010            74




ForeSee Results, Inc. Confidential         301                                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010            11




 04/27/2010            18            www.afl.com.au




 04/27/2010             0




 04/27/2010            89                                 Facebook, Twitter




 04/27/2010            52            My hotmail account

 04/27/2010            63            afl.com.au                                     newspapers




ForeSee Results, Inc. Confidential                                            302                Satisfaction Performance Report
Date Created: 05/02/2010




 04/27/2010             0




 04/27/2010            70            rockwiz


 04/27/2010            59            Powderfinger fan presale site




 04/27/2010            45


 04/27/2010            74


 04/27/2010           100



 04/27/2010            85            Powderfinger                          Weekly Ticket email alert


 04/27/2010           100


 04/27/2010            26            AFL

 04/27/2010            74


 04/28/2010            89




ForeSee Results, Inc. Confidential                                   303                               Satisfaction Performance Report
Date Created: 05/02/2010




                                     link from my email about a
 04/28/2010            56            presale                      ticketek

 04/28/2010            89



 04/28/2010            67

                                                                                   I am a Western Bulldogs
                                                                                   member with a reserved level
                                                                                   2 seating and often need to
                                                                                   buy tickets for parking as I
                                                                                   have limited ability and it
                                                                                   seems to be almost impossible
                                                                                   to get them online. I have had
                                                                                   no trouble with getting seats
 04/28/2010            22                                                          when needed.



 04/28/2010            67



 04/28/2010            67


 04/28/2010            78




 04/28/2010            56

 04/28/2010            67


 04/28/2010            63




ForeSee Results, Inc. Confidential                                           304                                    Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            48

 04/28/2010            96

 04/28/2010            59




 04/28/2010            67            ticketek

 04/28/2010             0

 04/28/2010            48


 04/28/2010            74


 04/28/2010            48



 04/28/2010            48


 04/28/2010            56


 04/28/2010            82


 04/28/2010            78




 04/28/2010            59            general music,sports sites


ForeSee Results, Inc. Confidential                       305      Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            96

 04/28/2010            78

 04/28/2010            37




 04/28/2010            89


 04/28/2010           100


 04/28/2010            89




 04/28/2010            89




 04/28/2010           100




ForeSee Results, Inc. Confidential   306   Satisfaction Performance Report
Date Created: 05/02/2010




 04/28/2010            93


 04/28/2010            67                                             music and ticket sites




 04/28/2010            56

 04/28/2010           100
                                                                      Ticketek, SMH Box office, Acer
                                                                      Arena, Wollongong
 04/28/2010            85                                             Entertainment Centre

                                     http://www.statetheatre.com.au
 04/29/2010            19            /bookings_general.asp




 04/29/2010            74




ForeSee Results, Inc. Confidential                                                        307          Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010             0



 04/29/2010            74

 04/29/2010            85

 04/29/2010            44


 04/29/2010            67

 04/29/2010            85




 04/29/2010            56                  to cancel an account


 04/29/2010            67

 04/29/2010            70




 04/29/2010            82




ForeSee Results, Inc. Confidential   308                Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010            78

 04/29/2010            89            port adelaide


 04/29/2010            85




 04/29/2010            22




 04/29/2010            41

 04/29/2010            78

 04/29/2010            74




 04/29/2010            56



 04/29/2010            85

 04/29/2010           100




ForeSee Results, Inc. Confidential                   309   Satisfaction Performance Report
Date Created: 05/02/2010




 04/29/2010            78



 04/29/2010            78




 04/29/2010            56


 04/29/2010            67                               Ticketek & Bocs


 04/29/2010            67            powderfinger.com




 04/29/2010           100


 04/29/2010           100

 04/29/2010            67




 04/29/2010           100



 04/29/2010            78


ForeSee Results, Inc. Confidential                                        310   Satisfaction Performance Report
Date Created: 05/02/2010




 04/30/2010            37

 04/30/2010            93                  EMail alert

 04/30/2010            85




 04/30/2010             7




 04/30/2010            63

 04/30/2010            78




 04/30/2010            67




ForeSee Results, Inc. Confidential   311                 Satisfaction Performance Report
Date Created: 05/02/2010




 04/30/2010            33

 04/30/2010            81            www.last.fm




 04/30/2010            74



 04/30/2010            22




 04/30/2010            15

 04/30/2010            85




 04/30/2010            67


 04/30/2010            78




ForeSee Results, Inc. Confidential                 312   Satisfaction Performance Report
Date Created: 05/02/2010




 04/30/2010            85




 04/30/2010            44




 04/30/2010            59            Frontier         radio 774




 04/30/2010            78




 04/30/2010            67




 04/30/2010            44


 04/30/2010            67




ForeSee Results, Inc. Confidential              313               Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                                                 Is there anything you would
                                                                    Why weren't you able to
Other event for purchasing           Other event for researching                                       Other website where you     like to share specifically
                                                                   accomplish what you came
         tickets                               tickets                                                     became aware:         about the purchase process
                                                                            to do?
                                                                                                                                             today?



                                                                                                                                 The full receipt does not break
                                                                                                                                 down the charges. As the
                                                                                                                                 ticket cost $6, I assume it cost
                                                                                                                                 $5.75 to use ticketfast which is
                                                                                                                                 pretty high.



                                                                   there wasn't any event listed in
                                                                   categories even though i know
                                                                   the shows are on in perth

                                                                   I had to call the customer
                                                                   service
                                                                                                                                 -process fee too expensive
                                                                                                                                 -seat map needs rows
                                                                                                                                 -tickets should appear straight
                                                                                                                                 away, shouldn't ahve to click
                                                                                                                                 on
comedy                                                                                                comedyfestival.com.au      'myticketmaster'




                                                                   price




ForeSee Results, Inc. Confidential                                                     314                                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                     They would not acknowledge
                                     my new card number
                                                                       Did not know there was an
                                                                       interactive seating map!!
                                                                       Would like to know which
                                                                       seats remain and would like to
                                                                       hover over them to select the
                                                                       appropriate seats.




                                     it kept telling me there was no
                                     such concert.




                                                                       The details about the comedy
                                                                       festival 'laugh pack' for
Melbourne International                                                purchasing multiple tickets are
Comedy Festival                                                        unclear.
                                     No email address. Phone
                                     number only




ForeSee Results, Inc. Confidential                       315                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     I am a member of the Western
                                     Bulldogs and there is no
                                     member seating still available
                                     for a game that is still more
                                     than a week away. My only
                                     option on the website is to pay
                                     full price!!! Where is the value
                                     in a membership? RELEASE
                                     MORE SEATS!!!




                                     Ticket Prices to expensive




                                     Every time I check, tickets are
                                     unavailable. No where does it
                                     say that it is sold out, just can't
                                     find any. Don't understand why
                                     it is so difficult.

concert



                                                                           changing dates to compare
                                                                           seating availability is difficult




                                                                           No




ForeSee Results, Inc. Confidential                         316                            Satisfaction Performance Report
Date Created: 05/02/2010




                                     Need to telephone customer
                                     service regarding event
                                     change and insufficient
                                     notification

                                     Keeps offering me the same
                                     AFL seat in the back row, I do
                                     not want this seat, yet it is the
                                     only one I am offered for hours
                                     whilst all the other seats I want
                                     are being sold to other users
                                     and people on the phone and
                                     at agencies. PLEASE add an
                                     option to select different seats
                                     within the same category
                                     instead of having to accept the
                                     'best' available.




ForeSee Results, Inc. Confidential                        317            Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                  No




                                               Browser unable to read the
comedy                                         security check



                                               You said you have no tickets
                                               for sale and it is advertised on
                                               TV that you have them for
                                               sale.
                                               You didnt have that particular
                                               musical for sale on the site at
                                     Musical   all.


                                                                                  Would prefer to print out
                                                                                  tickets. Less hassle.




ForeSee Results, Inc. Confidential                                  318                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                Yes it was had going back and
                                                                                                fort between pages the back
                                                                                                button etc wouldn't work
                                                                                                properly and didnt see to be
                                                                                                goo alternatives on your actual
                                     comedy festival shows                                      webpage.



                                                             because the band concert is
                                                             not shown to be scheduled on
                                                             your site




                                                                                                A clearer map of where the
                                                                                                seats allocated prior to making
                                                                                                the purchase deecision. The
                                                                                                countdown of the clock puts
                                                                                                pressure to accept the seating
                                                                                                allocation!




Comedy
                                                             no available tickets in the $25
                                                             price range all are in 60 range
                                                             which is not correct, plus takes
                                                             too long to get through the
                                                             process each time with having
                                                             to type those codes in every
                                                             time. i have decided to ring
                                                             instead


                                                             Because Hawthorn do not
                                                             release enough reserved
                                                             seating to the general public.
                                                             IT SUCKS


ForeSee Results, Inc. Confidential                                               319                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     not avaliable




                                     sold out



                                     tickets not on sale yet




ForeSee Results, Inc. Confidential                        320   Satisfaction Performance Report
Date Created: 05/02/2010




                                     You have it listed, but it says
                                     there are no shows available,
                                     yet I just saw the ad on TV.
                                     Couldn't find ticket availability
                                     for "Good Evening: The
                                     sketches of Peter Cook and
                                     Dudley Moore with Shaun
                                     Micallef and Stephen Curry".




                                     Yesterday, my CC details were
                                     not accepted, today OK




ForeSee Results, Inc. Confidential                         321           Satisfaction Performance Report
Date Created: 05/02/2010




ForeSee Results, Inc. Confidential   322   Satisfaction Performance Report
Date Created: 05/02/2010




                                     No tickets available




                                     looking for metallica tickets not
                                     too sure if sold on this site.
                                     Because I know there are
                                     better seats available than
                                     those offered tonight. There
                                     should be a fairer way of
                                     offering tickets than block to
                                     block. All row 1 seats should
                                     be offered before all row 2
                                     seats. At least provide the
                                     option to choose again and be
                                     offered different seats


                                     I'm told no seats match my
                                     specific request!!!! I refuse to
                                     pay premium price when I am
                                     entitled to an upgrade...this
                                     happens often with this venue!
                                     I am also annoyed that
                                     required information is not
                                     retained in order to retry as
                                     directed.




ForeSee Results, Inc. Confidential                          323          Satisfaction Performance Report
Date Created: 05/02/2010




                                     sales not open



                                     There doesn't appear to be
                                     anything on




                                                                                     no




                                     Seats were not good enough
                                     on dates required




                                                                                     the code words can be difficult
                                                                                     to read.
                                                                                     when doing a presale it won't
                                                                                     let me buy tickets in different
                                                                                     sections of festival hall eg.
                                                                                     licensed and unlicensed. have
                                                                                     to go through ticket buying
                                                                                     process twice and get stung
                                                                                     for registered post etc twice -
                                                                                     rip off and means I miss out on
                                                                  touring company    best seats




                                                                  That's Melbourne




ForeSee Results, Inc. Confidential                      324                                       Satisfaction Performance Report
Date Created: 05/02/2010


                                     There was an error in the
                                     ticket purchasing process-
                                     assuming presale tickets are
                                     no longer available.



                                     no ticketes available for the
                                     performer interested in at this
comedy                               time




                                     Because the seats I want for
                                     football aren't available.




                                     Did not like seats offered; was
                                     not able to scan through to
                                     see alternate seats


                                                                       no


                                                                       Painfully slow and tedious




ForeSee Results, Inc. Confidential                       325                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     No tickets available for the
                                     musical I want to see.




                                     couldnt find a way to enter
                                     credit card details ahead of
                                     pre sale date for future
                                     reference




                                     Because this is one of the
                                     worst webistes that I have ever
                                     had the misfortune of
Comedy festiva                       encountering.




                                                                       www.mwse.com.au




                                     Still deciding which night




ForeSee Results, Inc. Confidential                        326                            Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                         Overall the process was above
                                                                                         par. The only issue I had was
                                                                                         that I wanted to search across
                                                                                         the listed dates to attain the
                                                                                         best seat and this was quite
                                                                                         troublesome as you had to go
                                                                                         into each separately and all
                                                                                         times required the imputing of
                                                                      bell shakespeare   a code given.




                                     because of my credit card
                                     details have changed it pisses
                                     me off because i sometimes
                                     use a different one this has
                                     happened before so i have not
                                     been able to buy




ForeSee Results, Inc. Confidential                      327                                           Satisfaction Performance Report
Date Created: 05/02/2010




                                     You were not selling the Reds
                                     tickets for Brisbane


Comedy Festival

                                     No events on the required
                                     days




                                     we were directed to a poor
                                     choice of seats with no options
                                     for another choice




                                                                       Netball australia   No

melb int comedy fest




                                                                                           the ability to print tickets and
                                                                                           not have to pick them up is
                                                                       Comedy Festival     excellent


ForeSee Results, Inc. Confidential                       328                                              Satisfaction Performance Report
Date Created: 05/02/2010




                                     This survey popped up after I
                                     had typed in my request, but
                                     before my request results
                                     appeared.




                                                                         the gabba



                                     unable to find ticket for general
                                     admissions although they have
                                     been for sale since 08/04/2010




ForeSee Results, Inc. Confidential                        329                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     the site kept saying 1 minute
                                     and never found my tickets,
                                     and i waited about 5 minutes,
                                     and 5 minutes on each try.
                                     with nothing happening, i have
                                     an account but have forgotten
                                     the password, so i have
                                     another e-mail address and
                                     was trying to create a new
                                     account, but that was
                                     confusing as well. i have
                                     worked it out now, so i will see
                                     how i go.i tried 3 times, i will
                                     try once more and then if
                                     unsuccessful i will ring up and
                                     order them over the phone.
                                     thanks

                                                                        yahoo




                                     available tickets were not
                                     suitable




                                     site says they are sold out, not
                                     accurate info!
                                     tried to purchase using my
                                     racq membership but I kept
                                     getting a message to say it
                                     wasn't in the system?????




ForeSee Results, Inc. Confidential                       330                    Satisfaction Performance Report
Date Created: 05/02/2010


                                     Seats undercover did not
                                     come up so I will go to an
                                     outlet where I can see the seat
                                     availability map

                                     Could not get Tickets




                                                                       This survey is too long.




                                     Apparently I needed to register
                                     two weeks prior with My
                                     Ticketmaster to be eligible for
                                     presale tickets to Wicked so I
                                     have to wait to general sale
                                     before I come back to buy
                                     them.




                                     not the right date




ForeSee Results, Inc. Confidential                        331                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     the specific link i neede was
                                     not working


                                     Tickets needed a pre sale
                                     code




                                     unless a person has a credit
                                     card it does not recognize that
                                     person

comedy                               cos the tickets wouldn't print




                                     Need tickets with better
                                     seating




                                     Needed more info re seating
                                     due to elderly person
                                     attendance




ForeSee Results, Inc. Confidential                        332          Satisfaction Performance Report
Date Created: 05/02/2010


                                     kept saying no available
                                     tickets, however I had to keep
                                     selecting options to get this
                                     response. Would prefer to be
                                     advised which sections / dates
                                     were sold out.

                                     there are no tickets available
                                     for any of the options I chose
                                     (Henry Rollins) but it didn't
                                     show that it was sold out either
                                     Because David O'Doherty
                                     tickets didn't come up even
                                     though I was diverted here
Comedy                               from another site.
                                                                        Allow to hold several choices
                                                                        of seating rather than going
                                                                        back each time. Refer
                                                                        oposition Ticketek. Otherwise
                                                                        everything OK




                                                                        It the show is booked out I
                                                                        would prefer to know before I
                                                                        go thro the process of booking
                                                                        tickets. Could just have
                                                                        "booked out" on the first
                                                                        mention of the show and date.
                                                                        I had to go thro process
                                                                        several times until i found a
                                                                        show at comedy festival that
                                                                        was notbooked out. would
                                                                        have saved a lot of time is
                                                                        show was marked "booked
                                                                        out".




ForeSee Results, Inc. Confidential                       333                         Satisfaction Performance Report
Date Created: 05/02/2010




                                     Not on sale for general public




                                                                      link to view seating options did
                                                                      not work




ForeSee Results, Inc. Confidential                       334                        Satisfaction Performance Report
Date Created: 05/02/2010


                                                                     Seating map sucked. Zoom in
                                                                     just showed a larger image.
                                                                     what's the point of that?
                                                                     Couldn't look at other available
                                                                     seats either. That sucked too.
                                                                     At least it isn't ticketek, I'm
                                                                     grateful for that.

                                     THE PRESALE CODE DIDN'T
                                     WORK. NO INFORMATION
                                     GIVEN AS TO WHY.




                                     too expensive
                                                                     the seating map for seymour
                                                                     centre way too small and
                                                                     lacking any real details



                                                                     Had an error message re
                                                                     opening Adobe to be able to
                                                                     print tickets. Just tried again
                                                                     and was fine but same thing
                                                                     has happened before.




                                     could not work out how to
                                     purchase ticket properly


                                     too hard to complete purchase




ForeSee Results, Inc. Confidential                      335                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     wanted find the best tickets
                                     across a range of different
                                     dates but needed to look at
                                     each date separately. Too
                                     time consuming.


                                                                                            no




                                     I think they've run out of tickets
                                     for the event.




                                                                                            Really liked not having to log
                                                                                            in or create account to buy.
                                                                                            Really did not like not knowing
                                                                                            when or where my TicketFast
                                                                                            ticket was. After purchasing I
                                                                                            had a reciept of payment but
                                                                                            what I needed to know was
                                                                                            where is my ticket with the
                                                                                            barcode.Selected a link for
                                                                                            ticketfast and it went to a
                                                                                            lengthy help page. I then
                                                                                            thought it must be emailed. I
                                                                                            then had to click around a few
                                                                                            times to find it.View and print
                                                                                            tickets would be better to call
                                                                                            View and Print Your Ticketfast
                                                                          Comedy festival   tickets.
                                     finding out what the seating
                                     meantat Ethihad Stadium




ForeSee Results, Inc. Confidential                        336                                            Satisfaction Performance Report
Date Created: 05/02/2010




                                     Needed some sort of Barcode


masters from paris


                                     you tell me !!!




                                     your website told me that there
                                     were EIGHT Rugby games,
                                     SIX Cricket games, and NO
                                     OPERA performances on the
                                     entire continent of Australia
                                     during THE NEXT YEAR!!
                                     What the HE _ _!!




                                                                       It took me 1 hour and 20
                                                                       minutes to find the optimal
                                                                       night and seating availablility. I
                                                                       had to seach every day, seat
                                                                       by seat option to get the best
                                                                       available.




                                     couldn't find what i was after

                                     Tickets not on sale yet
                                     I was trying to purchase
                                     interstate AFL football tickets
                                     and could not do so.




ForeSee Results, Inc. Confidential                        337                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     i wanted to find out the prices
                                     for the powderfinger tickets
                                     and they were not there




                                                                       no.
                                     Because although I requested
                                     new seats ,it kepy giving me
                                     the smae seat allocation.I
                                     rather have the seats flashing
                                     indicating that they are
                                     available rather than re
                                     ebtering passwords etc.Too
                                     much time wasted


ForeSee Results, Inc. Confidential                        338                Satisfaction Performance Report
Date Created: 05/02/2010


                                     Site kept referring to the Port
                                     Adelaide side of the oval and I
                                     am a Crows supporter and
                                     would like to be in with them.
                                     Also when not getting in the
                                     area I wanted, the ticket
                                     seating did not change when I
                                     searched again.




                                     not entitled by club

                                                                             I tried to log on using my email
                                                                             which is the same email
                                                                             address as my husband's and
                                                                             it would not accept me as it
                                                                             already had his details. His
                                                                             credit card has been updated
                                                                             and changing those details
                                                                             was over complicated. All in
                                                                             all the first impression was not
                                                                             good.




                                     tickets i was looking for not
                                     available

                                                                       HMV


                                     tickets not on sale just yet




ForeSee Results, Inc. Confidential                          339                           Satisfaction Performance Report
Date Created: 05/02/2010




                                     No prices for tickets of concert
                                     I want to attend.




                                     Tickets not on sale yet


                                                                                        when providing ticket options
                                                                                        need a choice which is not
                                                                                        currently given



                                                                                        This is the most frustrating
                                                                                        web site I have used, it took
                                                                                        around 1 hour to complete a
                                                                                        single transaction




                                                                                        an explanation what the acual
                                                                                        ticket types meant... Saw the
                                                                                        map of the stadium but could
                                                                                        not determine what the picture
                                                                        google search   meant


ForeSee Results, Inc. Confidential                       340                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                           The major difficulty I found
                                           with the website was going
                                           back to change dates as I was
                                           trying to find the best seats on
                                           any particular Fri, Sat or Sun.
                                           Had to go back to the
                                           beginning all the time.
                                           Perhaps there is an easier way
                                           but I did not see it.




ForeSee Results, Inc. Confidential   341                Satisfaction Performance Report
Date Created: 05/02/2010




                                     wanted to find out if there was
                                     a pre sale


                                     Not on sale yet


                                                                       nrl
                                                                             My husband could not work
                                                                             the process out, so came and
                                                                             got me to do it for him.
                                     After 40 mins looking for
                                     tickets to a Brisbane Lions
                                     home game found that they
                                     are not yet on sale. Stadium
                                     map is not clear which area
                                     you are buying tickets for.
                                     "Upper East Stand" where is
                                     that? No compass directions
                                     on map. Map says Category 1,
                                     2, 3, ... but purchase options
                                     don't say that!




                                                                             very easy and fast

                                     not on sale yet




ForeSee Results, Inc. Confidential                       342                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                     I find it a bit annoying that front
                                                                     10 rows blocked out every
                                                                     night but available on premium
                                                                     ticket site




                                     No decent seats available for
                                     the concert.

                                     tickets unavailable




ForeSee Results, Inc. Confidential                         343                      Satisfaction Performance Report
Date Created: 05/02/2010




                                     Tix aren't on sale yet


                                     Probably sold out


                                     not on sale yet.




                                     wanted to get Creedence
                                     Clearwater tickets didnt have
                                     code to get my ticketmaster
                                     presale




                                     I tried to look up Cat Stevens
                                     ie Yusuf wanted to check
                                     seating map and had to go to
                                     Sydney Entertainment Centre
                                     website to do this




                                                                         An interactive seating map of
                                                                         those available would be good

                                     saw a Ticketmaster advert a
                                     couple of weeks ago for a jazz
                                     night featuring Paul
                                     Grabowsky and the music of
                                     Paul Kelly, but can't find it now




ForeSee Results, Inc. Confidential                        344                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                      No


                                     wanted to purchase tickets for
                                     Yusuf Islam (Cat Stevens) but
                                     they do not appear to be
                                     available yet




                                     couldn't find it


                                     Tickets not on sale yet...




                                                                      i would have like to see
                                                                      different seat options.




                                     Because the tickets aren`t on
                                     sale yet.




                                     not on sale yet


ForeSee Results, Inc. Confidential                        345                      Satisfaction Performance Report
Date Created: 05/02/2010




                                     good seats not available




                                     because I could not organise
                                     to get a ticket on sale alert for
                                     a concert I wish to attend.
                                                                         i didn't see the interactive seat
                                                                         map, and the one I used was
                                                                         poor




ForeSee Results, Inc. Confidential                         346                         Satisfaction Performance Report
Date Created: 05/02/2010




                                           It was for venue parking and
                                           kept saying someone else had
                                           got the ticket adn I had to keep
                                           going back!!




ForeSee Results, Inc. Confidential   347                Satisfaction Performance Report
Date Created: 05/02/2010




                                                                      would like to go back and do
                                                                      the alert emails for afl games
                                                                      for essendon please
                                                                      No option to print tickets which
                                                                      was disappointing. Also do
                                                                      not like way an additional
                                                                      handling charge is added at
                                                                      end - should be included in
                                                                      ticket price.




                                     cant get trough to the see the
none                                 price




ForeSee Results, Inc. Confidential                       348                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     Event was sold out.


                                     the page ouldnot work




                                     Not giving me tickets in the
                                     area i wanted




ForeSee Results, Inc. Confidential                         349      Satisfaction Performance Report
Date Created: 05/02/2010




                                     Unsure if show dates and seat
                                     availability are accurate. Will
                                     make a telephone call.




                                     Tickets are not yet released for
                                     sale.

                                     error messages




                                     Tickets not on sale yet.




                                     too bloody hard to navigate

                                     noy on sale yet




ForeSee Results, Inc. Confidential                       350            Satisfaction Performance Report
Date Created: 05/02/2010




                                     tickets not on sale yet
                                     Because its not possible to
                                     find events occurring within a
                                     specific date range (to line up
                                     with a holiday i'm taking to
                                     another state).




                                     Because the show I was
                                     interested in did not advise its
                                     closing date

                                     General Admin tickets not on
                                     sale yet




                                     Trying to find out about
                                     presale. No information
                                     available.




ForeSee Results, Inc. Confidential                        351           Satisfaction Performance Report
Date Created: 05/02/2010


                                     Doesn't cater New Zealanders
                                     over the web. Couldn't find a
                                     phone number to sort it out.
                                     Difficult to find out any
                                     information about booking
                                     from overseas. I rang the NZ
                                     branch got the Australian
                                     number where a nice guy
                                     sorted me out.



                                     Sydney Swans membership
                                     card does not have a 12 digit
                                     barcode, it has a 5 digit
                                     membership number and a 5
                                     digit card number. I am not
                                     able to buy sydeny swans
                                     tickets to away games and
                                     have not for the last few years



                                     Ther stupid system said I did
                                     not know my password




ForeSee Results, Inc. Confidential                       352           Satisfaction Performance Report
Date Created: 05/02/2010




                                     because your site asks me to
                                     sign up, then tells my to sign
                                     in, then tells me that my
                                     account dosnt exist, despite
                                     saying clearly that i am signed
                                     in.. a better system is needed!



                                     tickets not on sale yet and
                                     couldn't locate a phone
                                     number for Ticketmaster




                                     tickets not yet on sale for
                                     event




                                     The weekly ticket alert wasn't
                                     sent to my email account with
                                     the code word to buy a pre-
                                     sale ticket




                                     members tickets seem to be
                                     sold out



                                     Didn't have a codeword to
                                     purchase presale tickets




ForeSee Results, Inc. Confidential                        353          Satisfaction Performance Report
Date Created: 05/02/2010




                                     Because tickets exclusively
                                     just for parking seem to be
                                     unavailable from this website

                                     I had not registered my
                                     favourite to be able to
                                     purchase pre sale tickets
                                                                     Would have preferred to be
                                                                     able to print my tickets myself
                                                                     rather than have them sent in
                                                                     the mail.




                                     my new credit card date would
                                     not load so i missed out on
                                     presale tickets to Powder
                                     Finger :-(
                                                                     Just happy I got my tickets as I
                                                                     missed the fan presalt




ForeSee Results, Inc. Confidential                      354                        Satisfaction Performance Report
Date Created: 05/02/2010




                                                                       I have concerns that older
                                                                       people would not be able to
                                                                       use this site quickly enough -
                                                                       often pressed for time making
                                                                       selections due to clock counter




                                     needed a password which I
                                     didn't get

                                     Site would not allow it

                                     Unsure about purchase


                                     did not recieve a password

                                     not finished and this survey
                                     came up

                                     no pre sale code, then when
                                     pre sale code was finally given
                                     tickets were already sold out




                                     sold out
                                     Because i didn't get an alert
                                     even though i had set an alert
                                     for that catergory. This was
                                     because i wanted to go to
                                     another state to view them.
                                     ANGRY


ForeSee Results, Inc. Confidential                        355                       Satisfaction Performance Report
Date Created: 05/02/2010




                                     Didn't like the seats I was
                                     being allocated.

                                     Didn't seem to work




                                     unsure of phone no to call to
                                     purchase concert tickets, too
                                     many unclear options.


                                     Not on sale till tomorrow




                                                                     I find the site fantastic, the
                                                                     only thing I would like to see
                                                                     bigger is the seating maps. It
                                                                     would be great to seat the seat
                                                                     numbers on the map so you
                                                                     can see if it is on aisle or not.
                                                                     Have beening use your site for
                                                                     a few years and never had a
                                                                     problem. Thank you.
                                                                     Cheers Lynda




ForeSee Results, Inc. Confidential                         356                     Satisfaction Performance Report
Date Created: 05/02/2010




                                     I needed to enter a code to be
                                     in the pre sale for POWDER
                                     FINGER but never recieved
                                     the email giving me those
                                     details




                                     tried to view Skilled Stadium
                                     seating map. site could not
                                     provide info....not available




                                     There was no information
                                     about concession tickets.
                                                                      The seating chart is a vast
                                                                      improvement - at least you can
                                                                      view what you have purchased
                                                                      - but still too slow or
                                                                      completely times out




ForeSee Results, Inc. Confidential                       357                       Satisfaction Performance Report
Date Created: 05/02/2010


                                     After repeated attempts to find
                                     the game I wanted to purchase
                                     tickets for, I gave up. I have
                                     used it before and have
                                     registered in th epast, but
                                     found it frustrating and a waste
                                     of time today. Not impressed.
                                     It sent me round in circles and
                                     I haven't got what I wanted.
                                     The search function failed to
                                     locate a game on a specific
                                     date as well - couldn't locate it
                                     after a number of different
                                     tries.




                                     it is not possible to cancel an
                                     account online, you have to
                                     call a customer service centre,
                                     be on hold for 15 minutes then
                                     be told it takes a few hours to
                                     process


                                                                         no




                                     no code word




ForeSee Results, Inc. Confidential                        358                 Satisfaction Performance Report
Date Created: 05/02/2010




                                     Found it very difficult to search
                                     for ticket availability for a
                                     particular show




                                     cause tickets were all sold
                                     out.. but when you look at
                                     ebay you can get over 50
                                     tickets at 4 times the price.. i
                                     think you need to look into this
                                     and stop people
                                     PURCHASING TICKETS AND
                                     SELLING THEM ON EBAY.



                                     Not on sale until tomorrow




ForeSee Results, Inc. Confidential                        359            Satisfaction Performance Report
Date Created: 05/02/2010




                                     NOT ON SALE AS YET ALSO
                                     DIDNT RECOGNISE MY
                                     CODE


ForeSee Results, Inc. Confidential                  360        Satisfaction Performance Report
Date Created: 05/02/2010


                                                                        While I get these pre sale
                                                                        things when it comes to
                                                                        purchasing tickets - even
                                                                        signing on right at the time it
                                                                        opens you never seem to be
                                                                        able to get the absolute
                                                                        premium tickets which is
                                                                        clearly a rort! I thappens every
                                                                        time.
                                                                        View of the actual seat when
                                                                        best available is chosen



                                     Although I was on the site at
                                     9am this morning it appears
                                     that there were very few tickets
                                     available and they were not in
                                     good positions. I am not
                                     paying over $300 for 3 tickets
                                     when I will hardly see the
                                     stage. I have tried throughout
                                     the day to buy tickets with no
                                     success. This is not the first
                                     time I have difficulty buying
                                     tickets through ticketmaster.
                                     Ticketek in my opinion has a
                                     far user friendly system.
                                                                        Is there really an interactive
                                                                        seat map - I've never seen
                                                                        this? The "handling fee" for
                                                                        tickets is huge! The
                                                                        countdown clock is irrelevant
                                                                        when you have time left but
                                                                        still miss your tickets.




ForeSee Results, Inc. Confidential                       361                         Satisfaction Performance Report
Date Created: 05/02/2010


                                     The MyTicketmaster program
                                     is useless for pre purchase
                                     tickets if you arent warned that
                                     you must be signed up for
                                     specific alerts about your
                                     favourite events.

                                     tickets sold out




                                     couldnt find tickets, kept telling
                                     me i needed to alter choices - i
                                     did several times to no avail


                                                                          THE SITE KEPT
                                                                          REDIRECTING ME TO
                                                                          ANOTHER SITE BUT
                                                                          TICKETS WERE NOT
                                     WOULD NOT GO TO SITE TO              THERE.. MCG FOOTY 1ST
                                     ALLOW PURCHASE OF                    MAY.. COULD NOT FIND TO
                                     TICKETS.. FRUSTRATING!!              BUY

                                     Tickets sold out




                                                                          I had to use the process twice,
                                                                          so it was a little frustrating.




ForeSee Results, Inc. Confidential                        362                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     sold out


                                     no password for the presale




ForeSee Results, Inc. Confidential                      363        Satisfaction Performance Report
Date Created: 05/02/2010



                                                                                           Ticketmaster Enterprise Browse
                                                                                              OpenEnd-CPP Responses
                                                                                             April 01, 2010 - April 30, 2010
                                                                                                     (FSR) Site=AU

                                                                                                Please provide your email
                                                                         Do you have any       address (optional). You may
                                     Other that is most influential
   Why didn't you make a                                              suggestions that would    or may not be contacted to
                                       in your ticket purchase                                                                    flash
     purchase today?                                                improve your experience on       obtain clarification
                                              decisions:
                                                                             this site?            regarding your survey
                                                                                                        responses.

                                                                 I typed in Kangaroos and no
                                                                 option came up. When I type
                                                                 in AFL I get the option of going
                                                                 through to Kangaroo games,
                                                                 this additional step for search
                                                                 does not seem necessary.         irishdann@hotmail.com      10

not required                                                                                    kristyfrith_09@hotmail.com   10


no listings for any shows i
wanted to see                                                                                   renyonge@gmail.com           10


Because I had in the pass                                                                                                    10




                                                                                                                             10




i need to check the dates with
friends                                                                                         kyliewatson74@hotmail.com    10


where the seat were                                              not a this time                                             10




ForeSee Results, Inc. Confidential                                                  364                                           Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                    10




                                                                        donna.major@majorsiga.com   10




                                     Active seating map
                                     Parking detals and deals           ldrosche@bigpond.net.au     9


not sure of the dates we want                                                                       10
                                     To be able to choose an
Have to confirm suitable date        alternate date on booking
with family                          page                                                           10

tickets not on sale yet                                                 heymans@iinet.net.au        10
                                     if the concert is advertised on
couldnt find what i was looking      tv you should be able to get
for.                                 tickets.                                                       10




No tickets left.                                                                                    9

                                     Limit the amount of pictures
                                     and colours and advertising. It'
                                     messy and annoying, and
                                     makes the page take forever
                                     to load. Most people already
                                     know what they're after when
                                     they come to the site anyway.
                                     Excessive advertising is just
                                     annoying, so you ignore it if
                                     there's too much in one spot.                                  10

Not looking for tickets                                                                             10




ForeSee Results, Inc. Confidential                       365                                             Satisfaction Performance Report
Date Created: 05/02/2010




Waiting until later                                                                              10




No Seats available for club
members unless I pay full
price. I'm sick of re-entering       Please remember our club
my membership numbers                membership numbers so I
everytime I look a different         don't have to re-type them all
way to find seats.                   the time!                        benminness@hotmail.com     10



Ticket prices to expensive
wanted children seating prices.                                       mst1011@bigpond.net.au     10
because I have to check with
someone else on their                I would like to be able to select
availability                         my own seating if available       thorpey@bigpond.com       10




The tickets are unavailable                                           j_shinasi@live.com         10

                                                                                                 10




                                                                                                 10

                                     better interactive map of
not on sale yet                      seating                                                     10
Bad seats and no way to              change the automatis seat
change them easilly                  allocation system                ppwilkie@optusnet.com.au   10

                                     No                                                          10



                                                                                                 10




ForeSee Results, Inc. Confidential                       366                                          Satisfaction Performance Report
Date Created: 05/02/2010




Just printing out tickets                                                                                                    10


deciding on performance time                                                                       shoes@bigpond.net.au      10


didn't find good seats                                              better seat information                                  10
                                                                    More communication with
                                                                    customers - not just robotic
                                                                    junk mails to all members. If
                                                                    an event changes - as in Lady
                                                                    Gaga, I would expect a little
I just spent $200 and didn't get                                    more than a junk email sent
to see the event! I'm a little                                      out to all ticket holders. I don't
short of cash for music events                                      have time to read thru the junk
right now                                                           mail.                              t8zzy@dodo.com.au     10




                                                                    As previously mentioned.
                                                                    Give options of different seats
                                                                    in the same category instead
                                                                    of having to accept the so
                                                                    called best available. I do not
                                                                    want to sit in the back row and
Same reason already                                                 I know there are closer seats
mentioned. I don't want the                                         in the next section but it won't
seat it keeps offering me.           Whether I want to go or not.   offer me those.                  darrenb6@yahoo.com.au   10


                                                                                                                             10


                                                                                                   hkestin@gmail.com         10




ForeSee Results, Inc. Confidential                                                     367                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     Takes to long to find tickets to
                                     the game you wish to attend.
                                     Getting into the selected team
                                     calander is ok but once you
                                     choose a game ,instead of that
                                     game coming up so you can
                                     purchase ticket it shows you
                                     every game and you have to
                                     scroll down several pages to
                                     find the game you have
                                     originally selected.It is quite
                                     frustrating.I find the ticketek
                                     site much easier to use.also I
                                     have to ring to complain that
                                     my tickets have not been
                                     emailed more than once.I have
                                     never had to chase my tickets
                                     with ticketek.                   soula.deville@hotmail.com   10


                                                                                                  10


Didn't have the seats I wanted!      No                                                           10

UNable to pass beyond
security check                                                       loayza.p@gmail.com           10

                                                                                                  10



You do not have the tickets
that I want                                                                                       10

You didnt have the musical i
wanted.                                                                                           9
                                     Full Price information should
                                     be upfront - before making
                                     decisions to purchase
                                     (including fees, etc.)          bookwoman67@myway.com        10




ForeSee Results, Inc. Confidential                       368                                           Satisfaction Performance Report
Date Created: 05/02/2010


                                         I also dont like the venues
                                         being set out rather than the
                                         artists especially for the
                                         comedy festival...too many
                                         listings to go through. ALSO
                                         same goes for long list of
                                         dates should be more simple
                                         to go to name of concert show
                                         etc.                          leanne.ksam@yahoo.com.au      10


                                                                                                     10
                                         further breakdown of types of
                                         music/bands, perhaps option
couldn't find concert listed             of alphabetically               barbfheide@comcast.net      10


I need to double check that the
date does not clash with prior                                           tantram.paul.p@edumail.vic.g
appointments.                   Artist                                   ov.au                        10




                                         See above                       jeremy.ludowyk@htw.com.au   10




                                                                                                     10




                                         the original site was faster and
takes too long to find the               better. get rid of the
tickets i want                           confirmation codes               chenelled@hotmail.com      10
Already purchased, was
checking date of event.                                                  fapidgeon@ozemail.com.au    9
Hawthron dont relese enough
reserved seating tickets for the
general public. Dont want to
be a member                                                                                          10


ForeSee Results, Inc. Confidential                          369                                            Satisfaction Performance Report
Date Created: 05/02/2010




not ready to buy just yet                                                                           10

                                                                                                    10




Was checking availability                                                 bujeya@austarnet.com.au   10


                                     I would like to be able to see if
                                     a show is sold out before I go
                                     through the process of
                                     selecting my tickets. Ticketek
                                     has a red ticket allocation
                                     exhausted system which let's
                                     me know whether it is worth
                                     my while proceeding at the
                                     first point of the process. The
                                     lack of something like this is
                                     the most frustrating thing
                                     about your website. Apart from
                                     that it is all pretty usable, but
                                     this is infuriating as it wastes a
                                     lot of my time and energy in
                                     getting excited about tickets
                                     being available when they
                                     obviously aren't.

                                     Oh, and I hadn't heard about
No more Pixies shows listed -        the AMEX presale information -
maybe in August.                     where do I find out about that? gabby.talmadge@abaf.org.au 10


sold out                                                                                            9



tickets noton sale yet                                                                              10




ForeSee Results, Inc. Confidential                         370                                           Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                               10
Because even though the
show is advertised, the              Fix the speed. Get the sales
website said it isn't running.       dates correct.                                            10

                                     Enter what one wants tickets
                                     for and be advised if
Haven't found what I want as         Ticketmaster does or doesn't
yet. I live in hope!                 have availability to them.     peterdalejohns@bigpond.com 10



                                     Choice of seats instead of
                                     allocated automatically. I need
                                     an aisle seat sometimes.                                   10
                                     More descriptions of the
didn't find an event I wanted to     events, Many have no            bruce.douglas.anderson@gma
go to                                description at all              il.com                     10



                                                                                               10




ForeSee Results, Inc. Confidential                      371                                          Satisfaction Performance Report
Date Created: 05/02/2010




                                     When you select tix, the
                                     system generates the "best
                                     available" for you in that
                                     category. But there is no
                                     option to get different tix/seats
                                     in that category. For example,
                                     I bought two seats to the
                                     football today. The best
                                     available was either in a
                                     forward pocket for level 1 or
                                     the opposite forward pocket for
                                     level 2 seats. I'd rather sit on
                                     a wing area, and it seems
                                     unlikely that all the wing seats
                                     are taken for the game I am
                                     buying for (NM v WC). You
                                     need to somehow be able to
                                     see a selection of available
                                     seat(s) in the price/category
                                     you want and choose which
                                     one you like best. Also, you
                                     can't but tix for multiple events
                                     in one transaction.                 10

                                                                         10
only browsing for late may           would like to find a calendar
2010                                 for afew months in advance          10




Tickets not on sale yet                                                  10

Was not intending to -
research only                                                            10




ForeSee Results, Inc. Confidential                        372                 Satisfaction Performance Report
Date Created: 05/02/2010




No tickets available                                                                               10

                                     very hard to purchase tickets
                                     online.

                                     Sometimes it does not give
                                     you clear information on how
                                     to purchase and when you
                                     choose the tickets it searches
                                     for a long time and then advise
                                     you none available and you
                                     have to go through the whole
                                     proceedure again. Very
                                     difficult if the band is very
                                     popular as you sometimes
no tickets available                 miss out on the tickets.        phicra@optusnet.com.au        10




Better seats are available,
waiting for an earlier row.          Allow choices of seats           julie.tierney@optusnet.com.au 10
                                     Release all available tickets at
                                     the beginning of the release.
                                     Give a few options to choose
                                     from when tickets are
                                     requested. Retain
                                     information..e.g. membership
                                     numbers so they don't have to
                                     be retyped. Have more venues
                                     where I can purchase with a
                                     human instead of this
Just explained in item 27!!!         frustrating site!                                              10




ForeSee Results, Inc. Confidential                      373                                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                     10

see above                                                                                            10



                                     Being able to refine the date
There was nothing there              parameter                           jph1@westnet.com.au         9




                                     shorter survey.                                                 10

                                     Having to enter the word
                                     codes each time checking on
                                     tickets is tiresome. No ability
Seat choice not good enough          to check for better otr different
for dates required                   tix to the ones offered.                                        0

Was not looking to purchase.
Was just checking what is
coming up.                                                               tina.palermo@hadar.com.au   10




                                     less clicks to purchase page                                    10

Already purchased.                                                                                   10


                                                                                                     10




ForeSee Results, Inc. Confidential                        374                                             Satisfaction Performance Report
Date Created: 05/02/2010


There was an error in the
ticket purchasing process-
assuming presale tickets are
no longer available.                                            N/A                                                         10


just browsing                                                                                                               10


no tickets available                 combination of all above   not at the moment                 henryd@aapt.net.au        10




                                                                                                                            10
Need to speak with friends and
family first                                                    No                                                          10

Because I couldn't find any
seats available for football                                                                      tones1_18@hotmail.com     10
need to sort out with friends                                   being able to see a selection
our different options                                           of seats for football tickets     katesace86@hotmail.com    10




Tickets arent available yet.                                                                                                10

                                                                                                  allanbulabula@gmail.com   10
Still trying; do not want seats
offered; would like to be                                       When seats offered are
offered alternate seats in                                      cancelled, offer other seats in
same area                                                       same price range                  camtx@alphalink.com.au    10


                                                                                                  pamelao@xtra.co.nz        10

                                                                user friendliest and timely
                                                                responsiveness                    despearson@bigpond.com    9




ForeSee Results, Inc. Confidential                                                  375                                          Satisfaction Performance Report
Date Created: 05/02/2010




No tickets availalbe for the         Change the seating plan to
musical I want to see.               show all rows not just A & W.                              10
Because i purchased the
tickets a few days ago and
now I am printing them out                                                                      10

                                                                      smithjones@aapt.net.au    10


                                                                      honeychild28_12@hotmail.co
presale not available yet                                             m                          10
                                     yes, let me see which seats
As above: Because this is one        are available and let me
of the worst webistes that I         choose the ones that i want. if
have ever had the misfortune         village cinemas can do it,
of encountering. It's not            surely it's not so difficult. Not
exactly rocket science & yet         to mention that the typing of
you can't even make a website        your secret security words is
that gives the consumer all the      also annoying. Oh which idiot
information that they want           decided that 41 questions is a
about seating.                       short survey?                     mmrogala@gmail.com       10

                                                                                                10

                                                                                                10
Need to consult with others on
preferred date to attend
performance                                                                                     10

                                                                                                10
                                     If I am looking for tickets on
                                     one day and then want to
                                     check availability on another
                                     day. It is hard to get back to   margarethughes@optushome.
Haven't decided which night          choose another day.              com.au                    10




tickets not avail yet                                                                           10




ForeSee Results, Inc. Confidential                        376                                         Satisfaction Performance Report
Date Created: 05/02/2010




Tickets are not yet on sale.         No                               lindon27@optusnet.com.au   10

were not yet available                                                                           10




                                                                                                 10


                                                                                                 10




the credit card details are          to be able to use a different
different as i got a new card it     credit card either mine or
is such a pain big time              hubbys without a hassle          deannemcglinn@hotmail.com 10

                                     The event i was looking for
                                     was not located via any search
                                     from your website...only
                                     access was via the link from
                                     Netball Australia. Not sure
tickets go on sale tomorrow          why this was the case.                                      10




ForeSee Results, Inc. Confidential                        377                                         Satisfaction Performance Report
Date Created: 05/02/2010




computer problem                                                                                 10
Were not selling the Reds
tickets for Brisbane                 no                                ross.harlen@bigpond.com   10


                                                                                                 10


No Events suitable                                                                               10

                                                                                                 10
                                     You give an option to give up
                                     the seats you suggest and
                                     search again. however, the
we would have made a                 process is very tedious. If you
purchase if you had shown            would just list ALL available
ALL seats available instead of       seats up front then an
the seats you wanted to sell         expedient choice could be
first                                made.                                                       10

haven't seen the theater
seating yet                          no                                                          0

                                     No                                                          9

                                                                                                 10
                                     to date have only used static
                                     seating maps and compared
                                     with the Arts Center site where
                                     I can see all available seats
                                     and in some seats the view of
                                     the stage - this is a great
                                     feature and should be offered
                                     on your site                    gaucithorpe@optusnet.com.au 10


ForeSee Results, Inc. Confidential                       378                                          Satisfaction Performance Report
Date Created: 05/02/2010


Not ready yet. Just querying
prices.                                                                               10




                                     show which seats are
got confused                         un/available                                     10

because ill do it when i get
home from work                                               marhny_4@hotmail.com     0




Couldn't find what I wanted                                                           10

Need to contact friend to
confirm avaialability                                        zita@sevenways.com.au    10


                                                                                      10

                                                                                      10



could not find the tickets                                   yunckjongh@hotmail.com   10




ForeSee Results, Inc. Confidential                     379                                 Satisfaction Performance Report
Date Created: 05/02/2010




i will try again for the 4th time, i
described why in the above             fix the ticketing purchasing
statement. have you changed            system, so instead of saying 1
the site? as it used to be             minute, it says 5 minutes etc.
easier to use.                         so it doesn't waste my time.   natmls@hotmail.com         10
                                       make it easier to change the   lifesagamble111@yahoo.com.
                                       date you are booking           au                         10



                                       the timeframe (when you find
                                       suitable tkts) to purchase is
tickets not suitable                   not long enough                 tlrobbo@aanet.com.au     10

                                       able to find the ticketmaster
tickets not available yet              phone number                    kymberlyx@gmail.com      9

nothing I wanted to purchase                                                                    10


Couldn't get the seats we liked                                                                 10

Didn't have what I wanted                                                                       10

could not get them,
sold...apparently                                                      ray@underthesun.com.au   10


couldn't get the discount I am
supposed to get.                                                                                10




ForeSee Results, Inc. Confidential                         380                                        Satisfaction Performance Report
Date Created: 05/02/2010




see 27.1                                                                                         10

Couldn't get Tickets                                                                             10

                                                                      killallhumans1@gmail.com   9
                                     Compress the side menu bar.
                                     Make 'Edit my Profile' a part of
                                     the menu bar on top of the
                                     page.                            k2bball@yahoo.com          9

                                                                                                 10
the site would not allow me to
purchase tickets                                                                                 10




                                     keeping it as simple as
see 27.1 no password to              possible which makes it easy
purchase presale                     to navigate for all users      elfordfamily1@bigpond.com    10

                                     make it easier to get tickets. It
                                     takes to long to purchase
                                     tickets and for some reason
                                     there are scalpers out there
                                     that allowed to get alot of
                                     tickets from ticketmaster and
                                     then they sell them for a
                                     premium price. Acdc is an
                                     example some scalpers were
                                     selling ticketmaster tickets on
                                     ebay for $300 and they were
                                     only $149.90 each. They
                                     purchased these tickets from
no tickets available which is        ticketmaster and they had
typical                              inexcess of 20 tickets to sell. terry.stokes7@westnet.com.au 10
Not enough time to confirm
availibilty of friend for tix's
searched for.                                                                                    10




ForeSee Results, Inc. Confidential                      381                                            Satisfaction Performance Report
Date Created: 05/02/2010




the link didn't work                 make it work                     poc1963@hotmail.com            10

                                                                                                     10

i needed a code i didnt have                                                                         10




Unable to purchase - I don't
know why                                                             deborah.griffin@ibispl.com.au 10
                                     if I put on the site that I'm
                                     going to pay cash at one of
I don't have a credit card as        their outlets their site should
yet,I have gone to shows on          accept an o.k.on puchases
my childrens cards and payed         with the proviso on payment(at
them back.                           the outlet).                    ptervoort48@gmail.com         10
already purchased, just
wanted to print                                                                                      10




                                                                                                     10


tickets not available                                                 grant.atkins1@bigpond.com      10

                                                                      julie.east@bigpond.com         10




                                     More details to assist elderly
Could not get what I was after       purchases for seating            sualst@grapevine.com.au        9
I am out of town when concert
is on                                No. It is very good as is.       littlerichard@ozemail.com.au   10


ForeSee Results, Inc. Confidential                        382                                             Satisfaction Performance Report
Date Created: 05/02/2010




                                     more venues to select your
                                     own seats, being able to see
tickets sold out                     what events have sold out                                  10

I could get the tickets that I       make it less complicated... if
wanted... too many security          there not the specific tickets
checks... too complicated if         you wanted, show alternatives.
you want to purchase a ticket        If sold out - say so.          solveig_seliger@web.de      10
                                     Make sure the site works
                                     properly when linked with
Because the tickets I were           other sites (eg.
after didn't come up.                comedyfestival.com.au)         lieselcooke@gmail.com       10




                                     see above otherwise happy                                  10

                                                                     bc_indahouse@hotmail.com   7

                                     seating layout map able to be
Not on sale yet                      made much larger                deemingnc@xtra.co.nz       10

                                                                                                10

couldn't decide on event                                             hackingtina99@gmail.com    9




                                                                                                10


tickets not available yet                                                                       10


ForeSee Results, Inc. Confidential                      383                                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                       sandradee.harris@yahoo.com.
Not on sale as yet                                                    No its pretty good               au                          10

just browsing upcoming events                                                                          julipoll@hotmail.com       10




could not afford to buy juno         not enough shows in              more Newfoundland
tickets                              Newfoundland                     information                      corycm@hotmail.com         10


The tickets are not on sale yet.                                                                                                  10
because I already purchased                                           just send general information
tickets for the afl from you 2                                        about afl football matches &
days ago.                                                             entertainment shows etc.         thewebbs2@bigpond.com      10
Just browsing for a future
purchase.                                                                                                                         10

Not required                                                                                                                      9




Tickets not on sale yet.                                                                               AndyFrance1@msn.com        9
                                                                      search engines do not well
                                                                      cater for regional residents
                                                                      who wish info about more than
                                                                      one capital city ie especially
                                                                      those who live on a state
                                                                      border as I do                                              10

tickets not available yet            if I want to see the event or not no                                                         10




ForeSee Results, Inc. Confidential                                                         384                                          Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                     foresee@jozza.net             10



                                                                                                                   10




The musical I'm after tickets
have not come on sale yet                                                            swankie@ozemail.com.au        10


too expensive                                           no                           dons08@bigpond.com            10


                                                                                                                   10


                                                                                                                   9



                                                        Already mentioned the Adobe
                                                        issue                       juryd@ozemail.com.au           10
still organising who is going
with me to gig                       general interest   no, its perfect                                            10



                                                        Needs to be a bit prettier                                 10
Could not work out how to                               Easier and simpler way to
purchase a ticket                                       purchase tickets             paulc@mitieconstruction.com   10


too hard                                                                                                           10

                                                                                                                   10




ForeSee Results, Inc. Confidential                                          385                                         Satisfaction Performance Report
Date Created: 05/02/2010


couldn't find the best tickets
available. Couldn't tell from        Clearer seating map. Better
the tiny and unclear seating         info about the quality of the
plan whether the seats               suggested seating option,
suggested would enable my            ability to compare best seating
young son to see the                 options across a range of
performance.                         different performance dates.                                10


                                     better seating map                                          10



                                                                                                 10


I think they've run out of
tickets.                                                                                         10


decided not to attend event                                                                      10

                                     Really liked not having to log
                                     in or create account to buy.
                                     Really did not like not knowing
                                     when or where my TicketFast
                                     ticket was. After purchasing I
                                     had a reciept of payment but
                                     what I needed to know was
                                     where is my ticket with the
                                     barcode.Selected a link for
                                     ticketfast and it went to a
                                     lengthy help page. I then
                                     thought it must be emailed. I
                                     then had to click around a few
                                     times to find it.View and print
                                     tickets would be better to call
                                     View and Print Your Ticketfast
                                     tickets.
                                     Hope these suggestions are of
                                     use.                            shane.doorbar@hotmail.com   10

they weren't on sale                 more imformation                  kelzz29@hotmail.com       10




ForeSee Results, Inc. Confidential                        386                                         Satisfaction Performance Report
Date Created: 05/02/2010




Needed some sort of Barcode                                           ksaward@bigpond.net.au       10


                                                                      mg.vasquez@yahoo.com.au      10

                                     please make the ticket
you wouldn't let me !!!              purchase                         kevinmccann.pte@gmail.com    10

                                                                      natashaharris7511@yahoo.co
                                                                      m                          10




same                                 get real. get accurate           rogerafontes@earthlink.net   10




                                     show all seats available, not
                                     force me to seach day and
                                     seat options one by one. It
                                     takes agaes and one times out
                                     frequently which is very
                                     frustrating.                  sjhford@msn.com                 10


                                                                                                   9
couldn't get what i wanted. got
sick of entering the two words       enter the two words in the
each time i did a new search.        security check to get you to
so gave up.                          search your tickets only once.                                10

Tickets not on sale                                                   michelle.lockley@hotmail.com 10

Could not find out how to do         Yes a link that says purchase
so.                                  tickets here                     reidy.13@bigpond.com         10

Tickets haven't gone on sale
yet                                                                   thebrownz@bigpond.com        10


ForeSee Results, Inc. Confidential                       387                                            Satisfaction Performance Report
Date Created: 05/02/2010




powderfinger tickets arent on                                       peterandrachael@bigpond,co
sale yet                                                            m                          10


noy on sale yet                                                     wkaszuba@netspace.net.au      10

                                     Children or family tickets
                                     should be available on
                                     saturday night; you shouldn't
                                     have to put in 'scrambled'
                                     passwords to access
                                     differently priced tickets; you
                                     should be able to see what is
                                     available & when in your price
                                     range to choose instead of
                                     having to take hours to make a
                                     decision; you should be able
                                     to choose seats.                                             10
                                     Clear communication re.
                                     american express relationship,
                                     I don't know how to access this
                                     and am a platinum card
tickets not on sale                  holder.                         melissa.j.oliver@gsk.com     9
                                     I would like to know more
                                     about how the views are like
Just came to see the general         from the each seats on the
information on the event             map.                                                         10




not on sale yet                                                                                   6

                                     individual seat/row level        ayresdownunder@hotmail.co
                                     granularity on the venue map m                               10
                                     I would dearly like to see seat
                                     availability flash on screen for
                                     my choice.I do not like the
                                     idea to re enter passwords and
                                     wait for same seats to be
                                     provided knowing I did not
                                     want them due to angle in
as above                             conjuction of stage.             sppe@optusnet.com.au        10


ForeSee Results, Inc. Confidential                      388                                            Satisfaction Performance Report
Date Created: 05/02/2010




The site locks onto the Port
Adelaide end of the oval (this
has happened before where
they lock onto the away team         When purchasing tickets for
seating)and doesn't allow to         football it would be nice to look
search all/or any seating at the     at all available seating so that
southern end of the oval.            you can look at choices.          lmrichter@adam.com.au   10




club would not allow it                                             moosemn@bigpond.net.au     10




                                     Make it possible for two
                                     different people from the same
                                     email address to log on
                                     separately.
                                     Make it easier to change credit
                                     card details.                   ietherin@bigpond.net.au   10

Just browsing and seeing if trip
idea was feasible                                                                              10
                                     make more user friendly i.e.
tickets not available (price         click one page to see all
class)                               results i.e. super 14 rugby                               10

                                                                                               10


not on sale yet                                                     nickhoskins@yahoo.com      10




                                                                                               10




ForeSee Results, Inc. Confidential                      389                                         Satisfaction Performance Report
Date Created: 05/02/2010




Not on sale yet                                                                                10




tickets not on sale yet                                                                        10




                                                                                               10



                                     make it more user friendly by
                                     allowing you to choose a new
                                     account from the start, like
                                     they do for airline bookings                              10

i don't have a credit card                                           bronco_rumguts@hotmail.com 10




                                                                                               10

                                                                                               10




                                                                     simon.evans@y7mail.com    10


ForeSee Results, Inc. Confidential                      390                                          Satisfaction Performance Report
Date Created: 05/02/2010


                                     The verification process of
                                     typing words from the screen
Clashing date of events. Will        is sometimes difficult in that
probably go back though and          the words can be difficult to
make a purchase.                     read.                                                         10




sold out                                                              ann.brown@dhhs.tas.gov.au    9
Was checking to see
availability, will now checking
with family.                                                          da5h-au@netspace.net.au      10
Was not purpose of today's
visit                                                                 jannette.white@bigpond.com   10
was just checking the time of
an event that a friend has
tickets for which she offered                                         lil_mandy_devil4u@hotmail.co
me                                                                    m                            10

                                     it's a bit busy, could simplify it
                                     a little. I often click on the
                                     venue that I want for an event
                                     and it takes me to the venue
                                     map. That's not what I want,
                                     I'm selecting that event venue,
                                     not the venue information
                                     specifically. I think that could
tickets were not yet on sale         be better depicted.                meg_achilles@hotmail.com   10


seat not suitable                                                                                  10




                                     Yes - see answer to 31.9         s-roberts7@bigpond.com       10




ForeSee Results, Inc. Confidential                       391                                            Satisfaction Performance Report
Date Created: 05/02/2010




tickets not on sale until 28/4                                                        10

not on sale yet                                                                       10


Not on sale yet                      No                     karenleamills@yahoo.com.au 10


                                                            danielmcgill@mac.com      10


                                                                                      10




After 40 mins looking for
tickets to a Brisbane Lions
home game found that they
are not yet on sale.                                        rickers1@gmail.com        10
Didn't have enough money on
credit card                                                                           10


                                                            annasmith25@optusnet.com.a
                                     fine as it is.         u                          10

not on sale yet                      no                                               10




check with family if they want
to attend                                                                             10




ForeSee Results, Inc. Confidential                    392                                   Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                                            10




No event appealed and or
suited my calendar.                                                                                                         10
                                     Dedicated Manly Sea Eagles
                                     Purchase Site                                                                          10

                                                                  I have seen a stage view from
                                                                  selected seat on i think the
                                                                  opera house. Fantastic.       mvmacnaught@gmail.com       10




tickets aren't on sale yet.                                       No                              relle007@hotmail.com      10


                                                                  Despite trying to purchase
                                                                  tickets the minute they go on
                                                                  sale, the quality of seats
No decent seats left.                                             available appear to be poor.                              10

tickets unavailable                                               ability to select seats                                   10
need to make sureall apeties
are avaiable on the night                                                                         Lisamaree245@optusnet.com.
picked                                                                                            au                         10




ForeSee Results, Inc. Confidential                                                     393                                        Satisfaction Performance Report
Date Created: 05/02/2010




Tickets aren't on sale yet                                                                                                 10


As above                                                                                    ianparsfield@hotmail.com       10

no tickets on sale yet to show I                              tell me about the opportunity to
wanted.                          how much I like the artist   sign up for more presales        rick.kalowski@bigpond.com   10


Present for my brother. have
to be sure that he can go on
the day before ticket purchase.                                                             ianm1947@tpg.com.au            10

didnt have the code to get
presale tickets for Creed ence
Clearwater                                                    no                            zodare1@bigpond.com            10




Tickets on sale in 5 days                                                                                                  10




tickets not on sale yet                                       your search facility is very poor p_holmes69@yahoo.com.au    10

                                                              Map of seats available you can
                                                              click on and pay for quickly
                                                              How about a free seat or two
                                                              somewhere for answering
                                                              such a long survey----please   trishwil@bigpond.com          10




couldn't find event I was
looking for                                                                                 p.brogan@yarrahonda.com.au 10




ForeSee Results, Inc. Confidential                                               394                                            Satisfaction Performance Report
Date Created: 05/02/2010




                                                     No                                 gnichols@iinet.net.au   10

                                                                                                                9
wanted to purchase tickets for
Yusuf Islam (Cat Stevens) but
they do not appear to be                             better search and filtering
available yet                                        facilities                                                 10




                                                                                                                10
                                                     Make it easier to find and
                                                     confirm tickets - have a look at
Couldn't find concert details        the performer   Ticketek - it's very simple                                10


Tickets not on sale yet...                                                              jleske@gmail.com        10



Comparing prices                                                                                                10



                                                     seat choice                                                10




Waiting for more shows to be
announced for July 2010                                                                                         10
Because the tickets aren`t on
sale yet.                                                                                                       10




                                                                                                                10


ForeSee Results, Inc. Confidential                                        395                                        Satisfaction Performance Report
Date Created: 05/02/2010


tickets aren't on sale yet. but i
will be buying tickets to Cat
Stevens Sydney                                                              surferdude182@hotmail.com   10




just finding out prices                                                                                 10



good seats not available                                                                                10



tickets not yet on sale              the band i see                                                     10




tickets not on sale yet                               make it easir         janene@btpartnership.com.au 10


                                                                                                        10




                                                                            hyades@iinet.net.au         10




ForeSee Results, Inc. Confidential                                    396                                    Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                                   10


Tickets not on sale yet                                                                                            10



Just looking                                                                                Fairy_Enough@msn.com   10




tickets not on sale yet                                                                                            10


tickets not on sale yet                                                                                            10



just looking at prices                                                                                             10




                                                          I couldn't go thru my footy
                                                          club. Had to go thru opposition
                                                          team                                                     10
Not sure how many tickets I
will need                            artists performing                                                            10




tickets not on sale yet                                   no                                                       10




ForeSee Results, Inc. Confidential                                            397                                       Satisfaction Performance Report
Date Created: 05/02/2010




                                                claudine.boydell@bigpond.co
not on sale yet                                 m                             10


                                     no                                       10




                                                                              10

                                                                              10


                                                                             10
not sure about mamma mia                        kirrilyn.wheeler@yahoo.com.a
and children's tickets                          u                            10
cant see the price of the
tickets                              no                                       10




ForeSee Results, Inc. Confidential        398                                      Satisfaction Performance Report
Date Created: 05/02/2010




                                     when you go into change
                                     tickets it would be faster if we
the tickets were not for me and      did not have to keep redoing
they were not an sale yet            the security words               uidiot@optusnet.com.au    10
                                     Add a search function that
                                     enables you to search by date.
                                     (Useful when visiting a city and
                                     you want to go to a show
Event was sold out                   whilst you're there)             jonhynes@bigpond.net.au   10


not looking to buy                                                                              10


not on sale yet                                                                                 10
                                     wasnt sure how to select a
                                     date specific for a theatre
tickets not on sale yet              performance                      dslim70@gmail.com         10
                                     Having to re-enter the different
                                     codes after declining the
                                     tickets offered is annoying,
Had to ring up and get tickets       time wasting and extremely
where I wanted to sit                frustrating !!!!!!!!!!!!!!!      jjkcontrols@bigpond.com   10




ForeSee Results, Inc. Confidential                      399                                          Satisfaction Performance Report
Date Created: 05/02/2010


                                     When I reach a dead end e.g.
                                     no tickets avaialble, going
                                     back either returns an error, or
                                     I have to start again, i.e.
                                     choose calendar, choose
                                     month. The site doesn't have
                                     any sort of memory of where
                                     I've been so I can backtrack
See above                            and e.g. try the next day.       dgreen@mrt.tas.gov.au      10



Tickets not on sale yet                                                                          10

Tickets are not yet for sale                                             wigginsr@utas.edu.au    10

error messages                                                                                   10




                                                                                                 10

                                     Ability to see available seats
                                     so that you can select the
                                     specific area you wish to sit in.
                                     ALSO ability to select seats
                                     which are accessible for
                                     disabled people, eg 1 disabled
                                     person accompanied by 2 able-
Tickets not on sale yet              bodied people.                                              10



Tixs not on sale yet                                                                             10




too hard                                                                 mates.inc@hotmail.com   10

not on sale                                                              alanwort@yahoo.com      10




ForeSee Results, Inc. Confidential                       400                                          Satisfaction Performance Report
Date Created: 05/02/2010




not available yet                                                                                10
                                     Allow users to search for
Have to look in each different       events occurring within a date
category to find events, makes       range, and make this search
process 5x time longer than it       across all or a selection of   michael.harris@crispykangaro
needs to be.                         user categories.               o.com                        10




I have just registered.              no at this moment                                              9


Researching ticket sales             BETTER SEATING MAPS                                            10

didnt have what i was after                                           kelly_allen81Z@iinet.net.au   10
                                     very hard to find out how to
                                     contact ticketmaster. and
                                     when calling there is a lot of
called a call centre operator        hold time.                                                     10
Because show did not say
when it was closing and the
seating map did not come up                                                                         10


as above                             Shorter survey                                                 10


I will buy the ticket later.         not really                       lejsil@hotmail.com            10


                                                                                                    10


Not available yet.                                                                                  10




ForeSee Results, Inc. Confidential                        401                                            Satisfaction Performance Report
Date Created: 05/02/2010




See Q 27                             The event                Not enough space                                           10

                                                              make the club members get
                                                              into buying tickets!!!
Sydney Swans membership                                       Sydney Swans membership
card does not have a 12 digit                                 card does not have a 12 digit
barcode, it has a 5 digit                                     barcode, it has a 5 digit
membership number and a 5                                     membership number and a 5
digit card number. I am not                                   digit card number. I am not
able to buy sydeny swans                                      able to buy sydeny swans
tickets to away games and                                     tickets to away games and
have not for the last few years                               have not for the last few years simonguthrey@hotmail.com   10


                                                              Tell me to
I dont know if I have a                                       willchum@accsoft.com.au am
membership or not                                             I now a member or not      willchum@accsoft.com.au         10




                                                                                                                         10




                                                              Make clearer child ticket
                                                              information and more range of
                                                              child prices based on age.    derrickemma@hotmail.com      10

                                     its the club I support                                                              10




ForeSee Results, Inc. Confidential                                               402                                          Satisfaction Performance Report
Date Created: 05/02/2010




see above                                               see above         hawkem@hotmail.com          10




not on sale yet                                                                                       10


Event not on sale yet                The actual event                     kajk@iprimus.com.au         10




tickets not on sale as yet for
event                                                                                                 9


                                                                                                      10


couldn't get presale                                                                                  10
The weekly ticket alert wasn't
sent to my email account with
the code word to buy a pre-
sale ticket                                                               amandagrattan@yahoo.co.uk   10


                                                                                                      10


no tickets available                                                                                  10

                                                                                                      10

Didn't have a codeword to
purchase presale tickets                                                                              10




ForeSee Results, Inc. Confidential                                  403                                    Satisfaction Performance Report
Date Created: 05/02/2010


                                     generally i go to see a specific
                                     band, that is the number 1
                                     determinant of when I buy
                                     tickets                                                                                        10

                                                                                                        mareer62@bigpond.net.au     10



                                                                                                                                    10




                                                                        Yes, make tickets for parking
                                                                        at AfL events available online
                                                                        without having to also buy
Because the parking tickets I                                           seating tickets if one is an
needed were not accessable                                              already ticketed member of an
through this website                                                    AFL club.                      tsjmer@bigpond.com           9
Because I wanted to buy
Powderfinger tickets and you
had to have registered as a
favourite                                                                                               accounts@educationcpe.com 10



                                                                                                                                    0


                                                                                                                                    10

                                                                        possibly improve the change
I tried but it would not process                                        of personal details to happen
after i reloaded the new expiry                                         faster and resolve issues so    aleisha.russell@suncorp.com.
dat on my card. :-(                                                     you dont miss out on tickets?   au                           10

                                                                                                                                    10


                                                                                                                                    10




ForeSee Results, Inc. Confidential                                                         404                                            Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                                                10

                                                                                                                                10

                                                                                                                                10



                                     How much I really want to see
It wouldn't let me!                  something/someone                                               raeb69@hotmail.com         10

Site would not allow it                                                                                                         10
Unsure whether i wanted to go
to concert                                                                                                                      10


did not recieve a password                                                                           jaseryan69@hotmail.com     10


                                                                                                                                10



see above                                                                                                                       10


                                                                                                                                10


                                                                                                     jenny.marks@unisa.edu.au   10


sold out                                                                                             peta2284@live.com          10
                                                                     Send alerts to members
                                                                     regardless of the state. It
                                                                     should be a general alert for
Because i failed to get an alert                                     that group/event in case
due to being in a different                                          people wnat to travel
state than the actual concert                                        interstate.                                                10


ForeSee Results, Inc. Confidential                                                       405                                         Satisfaction Performance Report
Date Created: 05/02/2010




                                                                 iandebn@bigpond.com       10
Didn't like the seats I was          Selecting seating section
allocated                            availability                robynmoore@iinet.net.au   10

Couldn't get tickets                                                                       10




                                     a clear contact phone no
                                     displayed on your home
tickets not on sale yet              screen                                                10


Not on sale till tomorrow                                        pamlea1@hotmail.com       10


                                                                 zoeanneguinea@hotmail.com 10




                                     just larger seating maps    ruslyn12@aapt.net.au      10




Powderfinger is not on sale as
yet.                                                                                       0




ForeSee Results, Inc. Confidential                      406                                     Satisfaction Performance Report
Date Created: 05/02/2010




Was given the code for the pre
sale                                                                 nanu@positivefinance.com.au 10

because tickets aren't on sale
yet                                                                  zstrads@ipa.com.au          10




Already have tickets, just           If we could view seating maps
wanted to view where I was           without having to purchase
sitting                              tickets, it would be great                                   10
                                                                     laura.beresford@auspost.com.
not on sale yet                                                      au                           10

I was looking for info on the
upcoming Metallica Tour.                                             forsusie@hotmail.com        10

I was looking for information
only                                                                 mdpearce@gmail.com          10




                                                                                                 10




ForeSee Results, Inc. Confidential                      407                                            Satisfaction Performance Report
Date Created: 05/02/2010




Another circle...I just answered
this I think! Couldn't get to
anywhere on the site that had                                     Make the search tool easier to
the game I wanted tickets for -                                   use by giving an example of
even if it is too early to buy                                    the keyword entry that is
them for example, it would                                        appropriate. eg - is it case
have saved time if this was                                       sensitive, can it find a team
explained.                                                        name, a venue name, etc        cass.rihak@gmail.com      0
                                                                  i would like to be able to
                                                                  choose my own seats and
                                                                  them have the website inform vcarter@petermoyes.wa.edu.a
didn't get the seats i wanted                                     me if they are avaiable.       u                         10
                                     No choice for AFL match at
                                     Etihad                                                        spoulter@powercor.com.au   9
was printing out tickets already
purchased                                                                                                                     9

What I was looking for isn't on
sale in SA                                                                                                                    10

                                                                                                   gregcarrie@e-wire.net.au   10




                                                                  allow cancellation of accounts
i wasn't looking to                                               online                                                      10


                                                                  no                                                          10

                                                                                                   wendy@bellevuefarmstay.com 10




not available yet and no code
word                                                                                               lindykennett@hotmail.com   10




ForeSee Results, Inc. Confidential                                                   408                                           Satisfaction Performance Report
Date Created: 05/02/2010


                                     I was not aware of the presale
                                     aspect and would have loved
                                     to have been able to pre-
Tickets have not gone on sale        purchase tickets for
yet.                                 Powderfinger.                  finitsis@bigpond.com    9

                                                                                            10

                                                                   benmar@southernphone.com.
tickets not on sale yet                                            au                        10
Found it very difficult to find
ticket availability for a
partticular show. Would go to
'Find tickets' to find that there
were none available                                                                         10




The required date was not
available                                                                                   10

                                                                                            10

                                                                                            10




sold out                             have more tickets             ianandkara@aapt.net.au   10


As above - tickets not on sale
until tomorrow                                                                              9

Tickets not on sale yet.                                                                    10




ForeSee Results, Inc. Confidential                       409                                      Satisfaction Performance Report
Date Created: 05/02/2010




not on sale yet                                                                                                  10



                                                                                                                 10




couldnt get tickets i wanted                                                           loopy_fairy@hotmail.com   10
                                                      Be able to search a block
                                                      period of time in a particular
Nothing I want to see.                                city.                                                      10
tickets wanted aren't on sale                         make the ticket price/s more
until tomorrow - I was                                obvious. I had to search and
preregistering for an account        artist playing   this frustrated me.                                        10




not on sale yet                                                                                                  10


                                                                                                                 10

tickets are still not on sale                                                                                    10




                                                                                                                 9
TICKETS NOT AVAILABLE
AS YET ALSO TICKETS FOR
WA DIDNT RECOGNISE MY                                                                  RSELWAY@TINDALE.COM.A
CODE                                                                                   U                     9


ForeSee Results, Inc. Confidential                                         410                                        Satisfaction Performance Report
Date Created: 05/02/2010




                                     Make the tickets you say are
                                     availalbe in pre sale actually
                                     available!!                                             10

                                                                                             9

                                                                                             10




Lack of tickets available I was
on the site as soon as tickets       See questions above - I find
went on sale.                        this site very user unfriendly.                         10




                                                                                             10

                                                                                             10




                                                                       wellheeled@live.com   10




ForeSee Results, Inc. Confidential                        411                                     Satisfaction Performance Report
Date Created: 05/02/2010




My Ticketmaster is ridiculous. I
came to make a pre public
sale purchase, only to discover
I have to be signed up for very
specific alerts. What a joke.                                                     clairekrol@hotmail.com   10

tickets sold out                                                                                           7




                                                                                                           10



couldnt find tickets                                                                                       10




                                              YES MAKE IT EASIER TO
                                              BUY AFL TICKETS                     LAND2001@DODO.COM.AU     10

Tickets sold out                              lower prices                                                 9




                                              Not at this time. Ifound using it
                                              a lot easier the second time.                                10


                                     artist                                       suebarwick@bigpond.com   10




ForeSee Results, Inc. Confidential                                 412                                          Satisfaction Performance Report
Date Created: 05/02/2010




Would like better seating                                                                 10




                                                                                          10




                                     Make maps bigger and easier
                                     to select seats they are way
                                     too small                                            10




not on sale yet what I wanted.       no                                                   10




                                                                    faf44@hotmail.com     10




sold out                             no                             grantcope@msn.com     10

wont let me because i have no
presale password                                                    wengrcruz@yahoo.com   10




ForeSee Results, Inc. Confidential                     413                                     Satisfaction Performance Report
Date Created: 05/02/2010




              os                                  url                          site              locale           sessionid




                                     http://www.ticketmaster.com.a
Windows                              u/seatingchart/303717/32251 ticketmaster.com.au        en            1270088517951_745125
                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au      en            1270096761749_473733


                                     http://www.ticketmaster.com.a
Windows                              u/browse                      ticketmaster.com.au      en            1270100763546_695870

                                     http://www.ticketmaster.com.a
Mac                                  u/seatingchart/155670/28997 ticketmaster.com.au        en            1270096809697_798002



                                     https://www.ticketmaster.com.
                                     au/seatingchart/155680/28858
Windows                              /                             ticketmaster.com.au      en            1270103060095_700502




                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au      en            1270105814669_617793

                                     http://www.ticketmaster.com.a
Windows                              u/venueartist/155850/864373 ticketmaster.com.au        en            1270105633250_645289




ForeSee Results, Inc. Confidential                                                    414                           Satisfaction Performance Report
Date Created: 05/02/2010


                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1270104812783_54911
                                     https://www.ticketmaster.com.
                                     au/checkout/reserve/-
                                     7tIX9wNeU_zSduSiXkc0tyjJ3h
                                     5Z9iRg5rltLUhYZK1ifOsjyNuJa
Windows                              aswtF08a3i                    ticketmaster.com.au     en   1270110441570_3841




                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1270112713906_186160
                                     http://www.ticketmaster.com.a
                                     u/Spandau-Ballet-
Windows                              tickets/artist/1400100        ticketmaster.com.au     en   1270114670718_732961

                                     http://www.ticketmaster.com.a
Windows                              u/h/help.html                 ticketmaster.com.au     en   1270113665187_504794
                                     https://www.ticketmaster.com.
Windows                              au/member/addfavs             ticketmaster.com.au     en   1270116841031_179214

                                     http://www.ticketmaster.com.a
Windows                              u/search                      ticketmaster.com.au     en   1270117715140_553019




                                     http://www.ticketmaster.com.a
Windows                              u/event/130044768FB184ED ticketmaster.com.au          en   1270119279825_11891




                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1270126866822_686286
                                     http://www.ticketmaster.com.a
Windows                              u/h/help.html                 ticketmaster.com.au     en   1270155041890_980305




ForeSee Results, Inc. Confidential                                                   415                  Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.ticketmaster.com/e
Windows                              vent/06004425C1B57CA7         ticketmaster.com         en   1270170276218_454485




                                     http://www.ticketmaster.com.a
Windows                              u/artist/1055618              ticketmaster.com.au      en   1270173202484_967616



                                     http://www.ticketmaster.com.a
Mac                                  u/browse                      ticketmaster.com.au      en   1270175281490_877121

                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au      en   1270177694593_736434




                                     http://www.ticketmaster.com.a
Mac                                  u/h/tcentres/vic.html         ticketmaster.com.au      en   1270182183694_924704
                                     http://www.ticketmaster.com.a
Windows                              u/search                      ticketmaster.com.au      en   1270195576436_487679
                                     https://www.ticketmaster.com.
                                     au/checkout/reserve/m7NU26
                                     VdvhqhajeTMBK_WJ2aJ-
                                     9cUuBDn3V1P9lSj1fbm-
Windows                              cojuoE0qadopNGTOE9            ticketmaster.com.au      en   1270198637119_139827

                                     http://www.ticketmaster.com.a
Windows                              u/partner_redirect            ticketmaster.com.au      en   1270210388409_430997
                                     http://www.ticketmaster.com.a
Windows                              u/partner_redirect            ticketmaster.com.au      en   1270254921409_872155
                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au      en   1270260961359_703873


                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au      en   1270267558616_30604




ForeSee Results, Inc. Confidential                                                    416                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au     en   1270274347700_385870

                                     http://www.ticketmaster.com.a
Windows                              u/event/1300446AEB02AA76 ticketmaster.com.au          en   1270276353406_256156

                                     http://www.ticketmaster.com.a
Mac                                  u/event/130044568ED84EF9 ticketmaster.com.au          en   1270277186106_192154




                                     http://www.ticketmaster.com.a
Windows                              u/h/help.html                 ticketmaster.com.au     en   1270289067210_512804




                                     http://www.ticketmaster.com.a
Windows                              u/section                     ticketmaster.com.au     en   1270282137168_98586

                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au     en   1270296050968_552965

                                     https://www.ticketmaster.com.
Windows                              au/amex_redemption            ticketmaster.com.au     en   1270362571547_252228




ForeSee Results, Inc. Confidential                                                   417                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.ticketmaster.com.a
Windows                              u/partner_redirect            ticketmaster.com.au     en   1270372370991_599777

                                     http://www.ticketsnow.com/con
Windows                              cert-tickets/                 ticketsnow.com          en   1270425393031_375513

                                     https://www.ticketmaster.com.
Mac                                  au/checkout/order             ticketmaster.com.au     en   1270448274630_902409

                                     http://www.ticketmaster.com.a
Windows                              u/event/130043979FEA60F6 ticketmaster.com.au          en   1238852593264_686330
                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1270463631996_361938



                                     http://www.ticketmaster.com.a
Windows                              u/search                      ticketmaster.com.au     en   1270468164578_674109
                                     http://www.ticketmaster.com.a
                                     u/Burswood-Dome-tickets-
Windows                              Burswood/venue/156500         ticketmaster.com.au     en   1270470030734_657086


                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1270473205101_816649




ForeSee Results, Inc. Confidential                                                   418                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.ticketmaster.com.a
                                     u/Melbourne-International-
                                     Comedy-Festival-
Windows                              tickets/artist/1091810        ticketmaster.com.au       en   1270473944671_720742
                                     http://www.getmein.com/ticket
                                     s/jls-tickets/liverpool-
Windows                              172694.html                   getmein.com               en   1270492953629_635360

                                     http://www.ticketmaster.com/fi
Windows                              nd_area                        ticketmaster.com         en   1270508050468_289170



                                     http://www.ticketmaster.com.a
Windows                              u/search                      ticketmaster.com.au       en   1270523362212_785181




                                     http://www.ticketmaster.com.a
Windows                              u/venue/155815/                ticketmaster.com.au      en   1270522594837_174688
                                     https://www.ticketmaster.com.
                                     au/checkout/reserve/arIijasbHz
                                     0WBCMpEaw2jm2iokpadGQO
                                     yN7q9DIhRrIY2VojZdx-
Windows                              VPPAjWbbZZsb                   ticketmaster.com.au      en   1270524792493_866994




                                     http://www.ticketmaster.com.a
Windows                              u/search                      ticketmaster.com.au       en   1270526088265_937815
                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au       en   1270530123648_576877


                                     https://www.ticketmaster.com.
Windows                              au/checkout/reserve           ticketmaster.com.au       en   1270531470718_815742


ForeSee Results, Inc. Confidential                                                     419                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1270530892171_856576
                                     https://www.ticketmaster.com.
Windows                              au/amex_redemption            ticketmaster.com.au     en   1270532333420_199417



                                     http://www.ticketmaster.com.a
Windows                              u/CATS-tickets/artist/843992 ticketmaster.com.au      en   1270534019221_88554




                                     http://www.ticketmaster.com.a
Windows                              u/event/130044867B4180DC ticketmaster.com.au          en   1270534444812_181728
                                     http://www.ticketmaster.com.a
                                     u/StKilda-
Mac                                  tickets/artist/1055617        ticketmaster.com.au     en   1270535660013_754445


                                     http://www.ticketmaster.com.a
Windows                              u/section                     ticketmaster.com.au     en   1270536713734_104392




ForeSee Results, Inc. Confidential                                                   420                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au      en   1270541104323_704372

                                     http://www.ticketmaster.com/s
Windows                              earch                         ticketmaster.com         en   1270545300493_342150



                                     http://www.ticketmaster.com.a
Windows                              u/browse/category=51          ticketmaster.com.au      en   1270548183542_104377




                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au      en   1270550182956_477333
                                     http://www.ticketmaster.com.a
                                     u/MayDay-World-Tour-2010-
Windows                              tickets/artist/1427516        ticketmaster.com.au      en   1270555526768_473395


                                     http://www.ticketmaster.com.a
Windows                              u/partner_redirect            ticketmaster.com.au      en   1270587647421_446019




ForeSee Results, Inc. Confidential                                                    421                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.ticketmaster.com.a
Windows                              u/partner_redirect            ticketmaster.com.au     en   1270605190965_256508
                                     http://www.ticketmaster.com.a
Windows                              u/h/customer_serve.html       ticketmaster.com.au     en   1270619563000_974737
                                     http://www.ticketmaster.com.a
Windows                              u/browse/category=10002       ticketmaster.com.au     en   1270621180903_257633




                                     https://www.ticketmaster.com.
Windows                              au/member                     ticketmaster.com.au     en   1270626805750_93013

                                     http://www.ticketmaster.com.a
Windows                              u/seatingchart/155731/27275 ticketmaster.com.au       en   1270628584402_534405




ForeSee Results, Inc. Confidential                                                   422                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.ticketmaster.com.a
Windows                              u/partner_redirect            ticketmaster.com.au     en   1270621476421_579351




                                     https://www.ticketmaster.com.
Windows                              au/member/addfavs             ticketmaster.com.au     en   1270629100078_173885




                                     http://www.ticketmaster.com.a
Mac                                  u/partner_redirect            ticketmaster.com.au     en   1270634708559_873698




                                     http://www.ticketmaster.com.a
Windows                              u/partner_redirect            ticketmaster.com.au     en   1270635719405_692335




ForeSee Results, Inc. Confidential                                                   423                  Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.ticketmaster.com.a
                                     u/Melbourne-International-
                                     Comedy-Festival-
Windows                              tickets/artist/1091810        ticketmaster.com.au     en   1270639674140_76907
                                     https://www.ticketmaster.com.
Windows                              au/member                     ticketmaster.com.au     en   1270640773841_25720



                                     http://www.ticketmaster.com.a
Windows                              u/browse                      ticketmaster.com.au     en   1270640648625_357558




                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1270676430220_870575




                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1270697749718_596242
                                     http://www.ticketmaster.com.a
                                     u/the-Arts-Centre-Hamer-Hall-
                                     tickets-
Windows                              Melbourne/venue/155651        ticketmaster.com.au     en   1270699819407_450652




                                     https://www.ticketmaster.com.
Mac                                  au/member/order_history       ticketmaster.com.au     en   1270696431976_761063
                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au     en   1270700731503_905417
                                     https://www.ticketmaster.com.
                                     au/seatingchart/155680/28858
Windows                              /                             ticketmaster.com.au     en   1270704667581_656688




ForeSee Results, Inc. Confidential                                                   424                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1270705608812_800291
                                     http://www.ticketmaster.com.a
                                     u/ABBA-MANIA-
Windows                              tickets/artist/858104         ticketmaster.com.au     en   1270707481207_405284

                                     http://www.ticketmaster.com.a
Windows                              u/                            ticketmaster.com.au     en   1270718784602_999723




                                     http://www.ticketmaster.com.a
Windows                              u/h/ticketfast.html           ticketmaster.com.au     en   1270718087158_773943
                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1270726910468_982747

                                     http://www.ticketmaster.com.a
Windows                              u/event/25004476D428288C ticketmaster.com.au          en   1270728184625_619410
                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1270731376766_404463




                                     https://www.ticketmaster.com.
Windows                              au/member                     ticketmaster.com.au     en   1270744855741_389847
                                     https://www.ticketmaster.com/
Windows                              checkout/order                ticketmaster.com        en   1270759847750_730921


                                     http://www.ticketmaster.com.a
Windows                              u/seatingchart/303717/32251 ticketmaster.com.au       en   1270788757353_505103
                                     https://www.ticketmaster.com.
                                     au/seatingchart/156565/31777
Windows                              /                             ticketmaster.com.au     en   1270792468962_547096

                                     https://www.ticketmaster.com.
Windows                              au/member                     ticketmaster.com.au     en   1270805657021_274412




ForeSee Results, Inc. Confidential                                                   425                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
                                     au/checkout/reserve_search/K
                                     Xo8QByeqyACE3NZjDkJ5dIe2
                                     3QVUudQOd1BrfCaFi1JuTqV
Windows                              HWc_CEa9AkcQY2dG              ticketmaster.com.au     en   1270805957722_11560

                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au     en   1270810965312_934897
                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au     en   1270807549999_529879


                                     https://www.ticketmaster.com.
Windows                              au/member                     ticketmaster.com.au     en   1270831254078_161257




                                     http://www.ticketmaster.com.a
Windows                              u/h/tcentres/vic.html         ticketmaster.com.au     en   1270870917742_449544
                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1270878206734_991718
                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au     en   1270877064328_474282

                                     http://www.ticketmaster.com.a
Mac                                  u/event/1300446FBF339C45 ticketmaster.com.au          en   1270878435867_66193
                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1270879526515_368303



                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1270884244750_176568



                                     http://www.ticketmaster.com.a
Windows                              u/browse/category=207         ticketmaster.com.au     en   1270886323365_870714




ForeSee Results, Inc. Confidential                                                   426                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Windows                              au/member/addfavs             ticketmaster.com.au     en   1270889395509_673779
                                     https://www.ticketmaster.com.
Mac                                  au/member                     ticketmaster.com.au     en   1270895739220_273598




                                     https://www.ticketmaster.com.
Mac                                  au/checkout/order             ticketmaster.com.au     en   1270897267021_186387

                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au     en   1270960293720_459507




                                     http://www.ticketmaster.com.a
Windows                              u/event/130042BCEC037B22 ticketmaster.com.au          en   1270965698610_524086




                                     https://www.ticketmaster.com.
Windows                              au/member/addfavs             ticketmaster.com.au     en   1270961438890_548112




ForeSee Results, Inc. Confidential                                                   427                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Windows                              au/checkout/reserve           ticketmaster.com.au      en   1270969738418_942841
                                     http://www.ticketmaster.com.a
Windows                              u/browse                      ticketmaster.com.au      en   1270982964405_601238

                                     http://www.ticketmaster.com.a
Windows                              u/h/delivery.html             ticketmaster.com.au      en   1270980139018_351146

                                     http://www.ticketmaster.com.a
Windows                              u/browse/category=12          ticketmaster.com.au      en   1270993691352_332248
                                     http://www.ticketmaster.com.a
Windows                              u/afl                         ticketmaster.com.au      en   1271006315086_503232




                                     https://www.ticketmaster.com/
Windows                              checkout/order                ticketmaster.com         en   1271020722359_321350

                                     http://www.ticketsnow.com/wic
Windows                              ked-tickets/                  ticketsnow.com           en   1271032960801_681351
                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au      en   1271027763288_709442
                                     http://www.ticketmaster.com.a
Windows                              u/promo/pq2t3z                ticketmaster.com.au      en   1271042473168_232985




                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au      en   1271045624772_308235


ForeSee Results, Inc. Confidential                                                    428                  Satisfaction Performance Report
Date Created: 05/02/2010


                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1271045183031_254437




                                     http://www.ticketmaster.com.a
Windows                              u/section                     ticketmaster.com.au     en   1271049031578_900797

                                     http://www.ticketmaster.com.a
Windows                              u/browse                      ticketmaster.com.au     en   1271050162043_263809




                                     http://www.ticketmaster.com.a
Windows                              u/search                      ticketmaster.com.au     en   1271051552687_253395

                                     http://www.ticketmaster.com.a
Windows                              u/promo/pq2t3z                ticketmaster.com.au     en   1271055456131_33650

                                     https://www.ticketmaster.com.
Mac                                  au/member/order_history       ticketmaster.com.au     en   1271053840257_453656
                                     https://www.ticketmaster.com.
Mac                                  au/checkout/order             ticketmaster.com.au     en   1271049915246_997124


                                     http://www.ticketmaster.com.a
Windows                              u/sitemap                     ticketmaster.com.au     en   1271057743629_8726




ForeSee Results, Inc. Confidential                                                   429                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Windows                              au/member/login/              ticketmaster.com.au     en   1271130843395_984484
                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1271069042312_149001




                                     http://www.ticketmaster.com.a
Windows                              u/seatingchart/156432/27749 ticketmaster.com.au       en   1271071686344_1351

                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1271072373977_705018
                                     http://www.ticketmaster.com.a
Windows                              u/review                      ticketmaster.com.au     en   1271073444917_83454

                                     http://www.ticketmaster.com.a
Mac                                  u/event/13004487D3B1B21B ticketmaster.com.au          en   1271071591665_263618
                                     http://www.ticketmaster.com.a
Windows                              u/search                      ticketmaster.com.au     en   1271127247912_204793

                                     http://www.ticketmaster.com.a
Windows                              u/event/13004428CA2676EB ticketmaster.com.au          en   1271127470703_529309


                                     http://www.ticketmaster.com.a
Windows                              u/section                     ticketmaster.com.au     en   1271128973836_671072




ForeSee Results, Inc. Confidential                                                   430                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.ticketmaster.com.a
Windows                              u/event/25004458F1E42814      ticketmaster.com.au     en   1271124600625_32722
                                     http://www.ticketmaster.com.a
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Windows                              au/member/order_history       ticketmaster.com.au     en   1271139487578_437546


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Windows                              au/checkout/order             ticketmaster.com.au     en   1271135202093_567981
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Windows                              u/partner_redirect            ticketmaster.com.au     en   1271139285908_753616




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Windows                              u/event/13004354D6BB62AA ticketmaster.com.au          en   1271143346562_822873

                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1271146981155_571784




ForeSee Results, Inc. Confidential                                                   431                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.ticketmaster.com.a
Windows                              u/partner_redirect            ticketmaster.com.au     en   1271150454936_508994
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Windows                              au/member/order_history       ticketmaster.com.au     en   1271164490696_165239




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Windows                              au/member/                    ticketmaster.com.au     en   1271195804010_886021




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                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1271224671025_66615


ForeSee Results, Inc. Confidential                                                   432                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.ticketmaster.com.a
Windows                              u/event/1300445BE28197B3 ticketmaster.com.au          en   1271232553477_975043



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Windows                              tickets/artist/1152148        ticketmaster.com.au     en   1271238148218_263077



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Windows                              au/member/order_history       ticketmaster.com.au     en   1271239591859_392791
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Windows                              u/browse/category=207         ticketmaster.com.au     en   1271246356687_749482




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Windows                              au/checkout/order             ticketmaster.com.au     en   1271246147369_106145
                                     http://www.ticketmaster.com.a
                                     u/Bon-Jovi-
Windows                              tickets/artist/734608         ticketmaster.com.au     en   1271257007589_50165


ForeSee Results, Inc. Confidential                                                   433                  Satisfaction Performance Report
Date Created: 05/02/2010


                                     https://www.ticketmaster.com.
                                     au/checkout/reserve/W_ed93j
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Windows                              u/section                     ticketmaster.com.au       en   1271280108005_583634




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Windows                              ner_redirect                    ticketmaster.ca         en   1271243953234_345381

                                     http://www.ticketsnow.com/wic
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                                     https://www.ticketmaster.com.
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Windows                              u/afl                         ticketmaster.com.au       en   1271305549739_506520
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Windows                              u/h/help.html                 ticketmaster.com.au       en   1271309521197_27425




                                     https://www.ticketmaster.com.
Windows                              au/member/addfavs             ticketmaster.com.au       en   1271311326580_925945




                                     https://www.ticketmaster.com.
Mac                                  au/member/                    ticketmaster.com.au       en   1271314534153_431494
                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au       en   1271315301437_765853




ForeSee Results, Inc. Confidential                                                     434                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au     en   1271316085687_900344


                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1271314957334_103301




                                     http://www.ticketmaster.com.a
Mac                                  u/Fame-tickets/artist/803766  ticketmaster.com.au     en   1271321152717_905661

                                     http://www.ticketmaster.com.a
Windows                              u/event/1300446996D67DE1 ticketmaster.com.au          en   1271324063890_812557

                                     http://www.ticketmaster.com.a
Mac                                  u/CATS-tickets/artist/843992 ticketmaster.com.au      en   1271327010611_247645

                                     https://www.ticketmaster.com.
Mac                                  au/checkout/order             ticketmaster.com.au     en   1271326664858_996359



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Windows                              au/member/order_history       ticketmaster.com.au     en   1271329817718_785315
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Mac                                  au/checkout/order             ticketmaster.com.au     en   1271333049263_94989


                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1271334554326_161020
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Windows                              au/member/addfavs             ticketmaster.com.au     en   1271374836625_857389

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Windows                              u/event/13004428CA3E7719 ticketmaster.com.au          en   1271387669701_252533
                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1271390134991_904431




ForeSee Results, Inc. Confidential                                                   435                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1271408391515_128057

                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1271412058068_466275

                                     http://www.ticketmaster.com.a
                                     u/Etihad-Stadium-tickets-
Windows                              Docklands/venue/303717        ticketmaster.com.au     en   1271416123243_131440


                                     https://www.ticketmaster.com.
Mac                                  au/checkout/reserve           ticketmaster.com.au     en   1271331367423_778910

                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1271479219444_845300




                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au     en   1271491799180_970881
                                     http://www.ticketmaster.com.a
Windows                              u/browse                      ticketmaster.com.au     en   1271498720883_723955




ForeSee Results, Inc. Confidential                                                   436                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au       en   1271500626922_447613
                                     http://www.ticketmaster.com.a
                                     u/The-Australian-Ballet-
Windows                              tickets/artist/1057476        ticketmaster.com.au       en   1271502669250_54083

                                     http://www.ticketmaster.com.a
Mac                                  u/h/afltenormore.html         ticketmaster.com.au       en   1271492934982_179001

                                     http://www.ticketmaster.com.a
Windows                              u/event/13004458715D38B6 ticketmaster.com.au            en   1271540582765_955456




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Windows                              u/h/help.html                 ticketmaster.com.au       en   1271554087074_61903




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Windows                              au/checkout/order             ticketmaster.com.au       en   1271559079695_272713

                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au       en   1271565688265_464294


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Windows                              u/browse                        ticketmaster.com.au     en   1271574536234_669494
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Windows                              u/event/add_alert               ticketmaster.com.au     en   1271579499589_709233
                                     http://www.ticketmaster.com.a
                                     u/Collingwood-
Windows                              tickets/artist/1055714          ticketmaster.com.au     en   1271579208921_778515
                                     http://www.ticketmaster.com.a
                                     u/West-Coast-Eagles-
Windows                              tickets/artist/845214           ticketmaster.com.au     en   1271583936875_858419


ForeSee Results, Inc. Confidential                                                     437                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Windows                              au/member/addfavs             ticketmaster.com.au     en   1271646798329_810642

                                     http://www.ticketmaster.com.a
Windows                              u/partner_redirect            ticketmaster.com.au     en   1271648342453_527254




                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au     en   1271645285975_804857



                                     https://www.ticketmaster.com.
Windows                              au/member/login/              ticketmaster.com.au     en   1271656613162_531470


                                     http://www.ticketmaster.com.a
Windows                              u/section                     ticketmaster.com.au     en   1271659367744_121188



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Windows                              u/section                     ticketmaster.com.au     en   1271658728466_672041
                                     https://www.ticketmaster.com.
                                     au/seatingchart/155944/32155
Windows                              /                             ticketmaster.com.au     en   1271658756467_630916




                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1271664689209_122914


ForeSee Results, Inc. Confidential                                                   438                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.ticketmaster.com.a
Windows                              u/h/tcentres/sa.html          ticketmaster.com.au      en   1271667266546_947704



                                     http://www.ticketmaster.com.a
Windows                              u/partner_redirect            ticketmaster.com.au      en   1271668832462_598266




                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au      en   1271674479968_393255
                                     http://www.ticketmaster.com.a
                                     u/Wicked-The-Musical-
Windows                              tickets/artist/864373         ticketmaster.com.au      en   1271676317421_248424

                                     http://www.ticketmaster.com.a
Windows                              u/browse/category=1            ticketmaster.com.au     en   1271679514955_652048
                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                ticketmaster.co.uk      en   1271696176296_482688

                                     http://www.ticketmaster.com.a
Windows                              u/browse                      ticketmaster.com.au      en   1271717740747_165839




                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au      en   1271733083281_20439




ForeSee Results, Inc. Confidential                                                    439                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.ticketmaster.com.a
Windows                              u/browse                      ticketmaster.com.au     en   1271737569008_347658




                                     http://www.ticketmaster.com.a
Windows                              u/browse                      ticketmaster.com.au     en   1271737693833_357835



                                     http://www.ticketmaster.com.a
Mac                                  u/event/13004428CD967901 ticketmaster.com.au          en   1271741920589_234549




                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au     en   1271746879776_490317
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Windows                              u/venue/157414                ticketmaster.com.au     en   1271820731109_278949




                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1271761484171_298857
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Windows                              au/checkout/order             ticketmaster.com.au     en   1271760936561_362172



                                     https://www.ticketmaster.com.
Windows                              au/amex_redemption            ticketmaster.com.au     en   1271764343570_357687


ForeSee Results, Inc. Confidential                                                   440                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.ticketmaster.com.a
Windows                              u/event/13004391A2DAA4C7 ticketmaster.com.au          en   1271760910281_624317




                                     http://www.ticketmaster.com.a
Windows                              u/partner_redirect            ticketmaster.com.au     en   1271771141733_968815

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Windows                              au/checkout/order             ticketmaster.com.au     en   1271774713563_359984
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Windows                              au/member                     ticketmaster.com.au     en   1271820192828_408171


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Windows                              u/event/13004479995B8F6D ticketmaster.com.au          en   1271824082343_109840




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Windows                              u/event/13004488DBF8B4F5 ticketmaster.com.au          en   1271827451335_964893

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Windows                              u/event/13004490AD95A4F1 ticketmaster.com.au          en   1271826778874_189036




                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1271828002750_652173




ForeSee Results, Inc. Confidential                                                   441                  Satisfaction Performance Report
Date Created: 05/02/2010


                                     https://www.ticketmaster.com.
Windows                              au/member                     ticketmaster.com.au     en   1271830265890_62026
                                     https://www.ticketmaster.com.
Windows                              au/member                     ticketmaster.com.au     en   1271830604988_321590

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Windows                              u/event/13004488C891AE46 ticketmaster.com.au          en   1271835936997_413307

                                     http://www.ticketmaster.com.a
Mac                                  u/seatingchart/156565/30892 ticketmaster.com.au       en   1271838918119_665094

                                     https://www.ticketmaster.com.
Windows                              au/member/order_history       ticketmaster.com.au     en   1271903428859_315889




                                     http://www.ticketmaster.com.a
Windows                              u/event/1300442C925C5C2F ticketmaster.com.au          en   1271845481252_606377
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Windows                              au/member/                    ticketmaster.com.au     en   1271847025546_333385


                                     http://www.ticketmaster.com.a
Windows                              u/event/13004490AD95A4F1 ticketmaster.com.au          en   1271846958541_397862
                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1271850066123_279474




                                     http://www.ticketmaster.com.a
                                     u/Foster-Allen-
Windows                              tickets/artist/785205         ticketmaster.com.au     en   1271850219951_175788




ForeSee Results, Inc. Confidential                                                   442                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1271849736939_606814




                                     https://www.ticketmaster.com.
                                     au/checkout/reserve/iShSq0Jr
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                                     oJUb1YjcyWU8aTsw5L4SqLn
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Windows                              au/member/order_history       ticketmaster.com.au     en   1271852622559_108795


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Windows                              u/event/13004363C31B5B79 ticketmaster.com.au          en   1271851666354_884048




                                     http://www.ticketmaster.com.a
Mac                                  u/event/13004378C950659B ticketmaster.com.au          en   1271853969237_896615




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Windows                              au/member/                    ticketmaster.com.au     en   1271904713845_983733
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Windows                              au/checkout/order             ticketmaster.com.au     en   1271907394977_679803
                                     http://www.ticketmaster.com.a
                                     u/Merchants-Of-Bollywood-
Windows                              tickets/artist/1218889        ticketmaster.com.au     en   1271906830406_830309




ForeSee Results, Inc. Confidential                                                   443                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.ticketmaster.com.a
Windows                              u/h/ma_express.html             ticketmaster.com.au     en   1271917860062_975393
                                     http://www.ticketmaster.com.a
                                     u/West-Coast-Eagles-
Windows                              tickets/artist/845214           ticketmaster.com.au     en   1271929234515_589324
                                     http://www.ticketmaster.com.a
                                     u/Yusuf-in-Concert-
Mac                                  tickets/artist/1438320          ticketmaster.com.au     en   1271931283147_83937
                                     https://www.ticketmaster.com.
                                     au/checkout/reserve/0-
                                     IWJXWLtR4phH3cYinvXzFmb
                                     FPgliVpzdO6350h3Sdqj3lQLE
Windows                              6TWya7pu0DRkb7                  ticketmaster.com.au     en   1271930938334_678919


                                     http://www.ticketmaster.com.a
Mac                                  u/event/1300448DD4E5B3A5 ticketmaster.com.au            en   1271932934407_725930



                                     https://www.ticketmaster.com.
Windows                              au/member/addfavs             ticketmaster.com.au       en   1271916326564_991154


                                     http://www.ticketmaster.com.a
                                     u/Elvis-Meets-Buddy-
Windows                              tickets/artist/1382776        ticketmaster.com.au       en   1271993854609_418112




                                     https://www.ticketmaster.com.
Mac                                  au/checkout/order             ticketmaster.com.au       en   1271989977099_283033




                                     http://www.ticketmaster.com.a
Windows                              u/search                      ticketmaster.com.au       en   1271999222494_282460




ForeSee Results, Inc. Confidential                                                     444                  Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.ticketmaster.com.a
Windows                              u/partner_redirect            ticketmaster.com.au     en   1271999003312_298645
                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1272000425385_313266


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Windows                              u/artist/1398736              ticketmaster.com.au     en   1272001812088_640196



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Windows                              u/partner_redirect            ticketmaster.com.au     en   1271996986265_752302
                                     http://www.ticketmaster.com.a
                                     u/Cat-Stevens-
Windows                              tickets/artist/736197         ticketmaster.com.au     en   1272016233363_548799
                                     http://www.ticketmaster.com.a
                                     u/Powderfinger-
Windows                              tickets/artist/781242         ticketmaster.com.au     en   1272020290827_672062

                                     http://www.ticketmaster.com.a
                                     u/Wicked-The-Musical-
Windows                              tickets/artist/864373         ticketmaster.com.au     en   1272026088671_618329


                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1272024492817_718141




                                     http://www.ticketmaster.com.a
Windows                              u/browse/category=10002       ticketmaster.com.au     en   1272026408448_31195
                                     https://www.ticketmaster.com.
Windows                              au/member                     ticketmaster.com.au     en   1272028084578_814129




                                     https://www.ticketmaster.com.
Windows                              au/member                     ticketmaster.com.au     en   1272033632704_209919


ForeSee Results, Inc. Confidential                                                   445                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Mac                                  au/member/                    ticketmaster.com.au     en   1272036614682_714807




                                     http://www.ticketmaster.com.a
Windows                              u/event/130044529D136708      ticketmaster.com.au     en   1272078071187_278599


                                     https://www.ticketmaster.com.
Mac                                  au/checkout/order             ticketmaster.com.au     en   1272074602472_40298

                                     http://www.ticketmaster.com.a
                                     u/Green-Day-
Windows                              tickets/artist/768353         ticketmaster.com.au     en   1272083725046_42130




                                     https://www.ticketmaster.com.
Windows                              au/member/edit_profile        ticketmaster.com.au     en   1272084032139_830377

                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1272083227809_455509




                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1272088643109_528442




ForeSee Results, Inc. Confidential                                                   446                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.ticketmaster.com.a
                                     u/Hoodoo-Gurus-
Windows                              tickets/artist/735293         ticketmaster.com.au     en   1272088069281_27837

                                     http://www.ticketmaster.com.a
Windows                              u/event/13004488DBF8B4F5 ticketmaster.com.au          en   1272093973488_595872

                                     http://www.ticketmaster.com.a
                                     u/Mother-Africa-Circus-of-the-
Windows                              Senses-tickets/artist/1411841 ticketmaster.com.au     en   1272095979850_362310



                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1272097314915_916032

                                     http://www.ticketmaster.com.a
Mac                                  u/event/13004488C891AE46 ticketmaster.com.au          en   1272097733287_194102


                                     https://www.ticketmaster.com.
Windows                              au/member/edit_profile        ticketmaster.com.au     en   1272109697421_515597




                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1272109622578_327386
                                     https://www.ticketmaster.com.
Windows                              au/checkout/order             ticketmaster.com.au     en   1272093962625_806708



                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1272144616906_30717




ForeSee Results, Inc. Confidential                                                   447                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1272145816586_388952
                                     http://www.ticketmaster.com.a
                                     u/Hawthorn-
Windows                              tickets/artist/1055648        ticketmaster.com.au     en   1272145352031_766216




                                     https://www.ticketmaster.com.
Windows                              au/member/                    ticketmaster.com.au     en   1272171799940_292025
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Windows                              au/checkout/order             ticketmaster.com.au     en   1272189675460_241890

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Windows                              u/extmsg                      ticketmaster.com.au     en   1272198846985_979000
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Windows                              u/section                     ticketmaster.com.au     en   1272196577788_864968
                                     http://www.ticketsnow.com/ste
Windows                              ve-harvey-tickets/            ticketsnow.com          en   1272223442843_341005




ForeSee Results, Inc. Confidential                                                   448                  Satisfaction Performance Report
Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                                                   449                  Satisfaction Performance Report
Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                                                   450                  Satisfaction Performance Report
Date Created: 05/02/2010


                                     http://www.ticketmaster.com.a
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ForeSee Results, Inc. Confidential                                                   451                  Satisfaction Performance Report
Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                                                   452                  Satisfaction Performance Report
Date Created: 05/02/2010




                                     http://www.ticketmaster.com.a
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ForeSee Results, Inc. Confidential                                                   453                  Satisfaction Performance Report
Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                                                   454                  Satisfaction Performance Report
Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                                                   455                  Satisfaction Performance Report
Date Created: 05/02/2010


                                     https://www.ticketmaster.com.
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ForeSee Results, Inc. Confidential                                                   456                  Satisfaction Performance Report
Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                                                   457                  Satisfaction Performance Report
Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                                                     458                  Satisfaction Performance Report
Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                                                   459                  Satisfaction Performance Report
Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                                                   460                  Satisfaction Performance Report
Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                                                   461                  Satisfaction Performance Report
Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                                                   462                  Satisfaction Performance Report
Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                                                   463                  Satisfaction Performance Report
Date Created: 05/02/2010




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ForeSee Results, Inc. Confidential                             464                                                Satisfaction Performance Report
Date Created: 05/02/2010


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ForeSee Results, Inc. Confidential                     465                              Satisfaction Performance Report
Date Created: 05/02/2010




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                                                                                                    http://premier.ticketek.com.au/
                                                              browse-ticketmaster.com.au-           shows/show.aspx?sh=AFL10&
Firefox 3                                                     en                            4.6.0   tc=afl
                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0
                                                              browse-ticketmaster.com.au-
Explorer 7                                                    en                            4.6.0

                                                                                                    http://au.search.yahoo.com/se
                                                              browse-ticketmaster.com.au-           arch?fr=yfp-t-501-
Explorer 8                           ticketmaster7            en                            4.6.0   s&p=ticketmaster7&ei=UTF-8




ForeSee Results, Inc. Confidential                                              466                              Satisfaction Performance Report
Date Created: 05/02/2010




                                     browse-ticketmaster.com.au-
Explorer 8                           en                            4.6.0

                                     browse-ticketmaster.com.au-
Explorer 8                           en                            4.6.0

                                     browse-ticketmaster.com.au-
Firefox 3.6                          en                            4.6.0




                                     browse-ticketmaster.com.au-
Firefox 3.6                          en                            4.6.0




                                     browse-ticketmaster.com.au-
Explorer 7                           en                            4.6.0

                                     browse-ticketmaster.com.au-           http://premier.ticketek.com.au/
Explorer 6                           en                            4.6.0   shows/Show.aspx?sh=AFL10
                                                                           http://www.comedyfestival.com
                                     browse-ticketmaster.com.au-           .au/2010/season/ticketmaster-
Firefox 3.6                          en                            4.6.0   cart/




ForeSee Results, Inc. Confidential                     467                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                       http://www.ticketmaster.com.a
                                                                 browse-ticketmaster.com.au-           u/afl?tm_link=tm_homeA_b_1
Explorer 7                                                       en                            4.6.0   0004_1
                                                                                                       http://www.ask.com/web?&o=1
                                                                                                       01881&l=dis&q=www.siouxfall
Explorer 7                           www.siouxfallsarena.com     browse-ticketsnow.com-en      4.6.0   sarena.com
                                                                                                       http://www.westcoastfever.com
                                                                 browse-ticketmaster.com.au-           .au/extra.asp?id=3765&OrgID
Safari 3.1                                                       en                            4.6.0   =2424

                                                                 browse-ticketmaster.com.au-
Firefox 3.6                                                      en                            4.6.0
                                                                 browse-ticketmaster.com.au-
Explorer 8                                                       en                            4.6.0   http://www.afl.com.au/
                                                                                                       http://74.125.153.132/search?
                                                                                                       q=cache:YBshZ5VI9JMJ:www.
                                     cache:YBshZ5VI9JMJ:www.tic                                        ticketmaster.com.au/+www.tick
                                     ketmaster.com.au/          browse-ticketmaster.com.au-            etmaster.com.au&cd=1&hl=en
Explorer 7                           www.ticketmaster.com.au    en                             4.6.0   &ct=clnk&gl=au

                                                                 browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 6                                                       en                            4.6.0   u

                                                                                                       http://www.melbournejazz.com
                                                                 browse-ticketmaster.com.au-           /v2010/webpages/event.php?c
Firefox 3.5                                                      en                            4.6.0   ID=61




ForeSee Results, Inc. Confidential                                                 468                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                          http://www.comedyfestival.com
                                                    browse-ticketmaster.com.au-           .au/2010/season/ticketmaster-
Explorer 8                                          en                            4.6.0   cart/
                                                                                          http://www.getmein.com/more-
                                                                                          music/peter-kay-
Explorer 8                                          browse-getmein.com-en         4.6.0   tickets.html?cid=gmibuy


Explorer 8                                          browse-ticketmaster.com-en    4.6.0
                                                                                          http://www.google.com.au/sear
                                                                                          ch?sourceid=navclient&aq=1&
                                                                                          oq=ticket&ie=UTF-
                                                    browse-ticketmaster.com.au-           8&rlz=1T4ADBS_enAU289AU
Explorer 8                           ticketmaster   en                            4.6.0   304&q=ticketmaster



                                                                                          http://www.lions.com.au/match
                                                    browse-ticketmaster.com.au-           %20tickets/tabid/8717/default.
Firefox 3.6                                         en                            4.6.0   aspx



                                                    browse-ticketmaster.com.au-
Explorer 6                                          en                            4.6.0




                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0
                                                    browse-ticketmaster.com.au-
Explorer 7                                          en                            4.6.0


                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0


ForeSee Results, Inc. Confidential                                    469                              Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                    http://www.comedyfestival.com
                                                              browse-ticketmaster.com.au-           .au/2010/season/ticketmaster-
Explorer 8                                                    en                            4.6.0   cart/
                                                              browse-ticketmaster.com.au-
Explorer 6                                                    en                            4.6.0
                                                                                                    http://www.google.com/search
                                                                                                    ?hl=en&safe=off&rlz=1G1GGL
                                                                                                    Q_ENAU364&q=ticketmaster+
                                                              browse-ticketmaster.com.au-           australia&aq=f&aqi=g10&aql=
Firefox 3.6                          ticketmaster australia   en                            4.6.0   &oq=&gs_rfai=




                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0

                                                              browse-ticketmaster.com.au-
Safari 4                                                      en                            4.6.0
                                                                                                    http://au.search.yahoo.com/se
                                                                                                    arch?ei=UTF-8&fr=slv8-
                                                              browse-ticketmaster.com.au-           tyc8&p=ticketmaster+australia
Explorer 8                           ticketmaster australia   en                            4.6.0   &rs=0&fr2=rs-top




ForeSee Results, Inc. Confidential                                              470                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                          http://www.google.com.au/sear
                                                                                          ch?sourceid=navclient&ie=UT
                                                                                          F-
                                                    browse-ticketmaster.com.au-           8&rlz=1T4GFRE_enAU359AU
Explorer 7                           ticketmaster   en                            4.6.0   360&q=ticketmaster


Firefox 3.6                                         browse-ticketmaster.com-en    4.6.0



                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0
                                                                                          https://mail.iinet.net.au/mail/re
                                                                                          ademail.pl?id=5&folder=Inbox
                                                                                          &cache=14050-
                                                                                          1270515961406602-
                                                    browse-ticketmaster.com.au-           353110181726692@reply.tick
Explorer 8                                          en                            4.6.0   etmaster.com

                                                    browse-ticketmaster.com.au-
Chrome 4.1                                          en                            4.6.0
                                                                                          http://www.mcc.org.au/Membe
                                                                                          rship/Reciprocal%20Clubs/Do
                                                    browse-ticketmaster.com.au-           mestic/Etihad%20Stadium.asp
Explorer 8                                          en                            4.6.0   x




ForeSee Results, Inc. Confidential                                    471                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0
                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0
                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0

                                                                                                    http://www.google.com.au/url?
                                                                                                    url=http://www.ticketmaster.co
                                                                                                    m.au/section/concerts&rct=j&e
                                                                                                    i=uTm8S_7pM8uGkAXex8XgB
                                                                                                    w&sa=X&oi=smap&resnum=1
                                                                                                    &ct=result&cd=1&ved=0CAgQ
                                                                                                    qwMoADAA&q=ticketmaster+a
                                                              browse-ticketmaster.com.au-           ustralia&usg=AFQjCNELGC6T
Explorer 8                           ticketmaster australia   en                            4.6.0   AA1Q-SsWy4ak5s8kZHl_2w
                                                                                                    http://www.comedyfestival.com
                                                              browse-ticketmaster.com.au-           .au/2010/season/ticketmaster-
Explorer 7                                                    en                            4.6.0   cart




ForeSee Results, Inc. Confidential                                              472                              Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                 http://www.google.com.au/sear
                                                                                                 ch?q=Ticketmaster.com.au&rl
                                                                                                 s=com.microsoft:en-au:IE-
                                                                                                 SearchBox&ie=UTF-
                                                                                                 8&oe=UTF-
                                                                                                 8&sourceid=ie7&rlz=1I7ADBR
                                                           browse-ticketmaster.com.au-           _en&redir_esc=&ei=GSW8S9r
Explorer 8                           Ticketmaster.com.au   en                            4.6.0   EBM6GkAXar72UCA




                                                           browse-ticketmaster.com.au-
Explorer 8                                                 en                            4.6.0




                                                           browse-ticketmaster.com.au-
Safari 4                                                   en                            4.6.0   http://www.saints.com.au/




                                                           browse-ticketmaster.com.au-
Firefox 3.6                                                en                            4.6.0




ForeSee Results, Inc. Confidential                                           473                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                    http://www.bing.com/search?q
                                                              browse-ticketmaster.com.au-           =ticketmaster&form=MSNH50
Explorer 8                           ticketmaster             en                            4.6.0   &mkt=en-au&qs=n
                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0
                                                                                                    http://www.google.com.au/sear
                                                                                                    ch?hl=en&source=hp&q=ticket
                                                                                                    master+australia&meta=&aq=
                                                              browse-ticketmaster.com.au-           0&aqi=g10&aql=&oq=ticketma
Explorer 6                           ticketmaster australia   en                            4.6.0   ster&gs_rfai=
                                                                                                    http://www.jupitersgoldcoast.c
                                                                                                    om.au/Whats_On-
                                                                                                    Entertainment_Whats_On-
                                                                                                    Mother_Africa_Stage_show.c
                                                              browse-ticketmaster.com.au-           ms?ident=DIFJ0AWXB10XWS
Explorer 7                                                    en                            4.6.0   JD9EXNP70UQ47F7O




                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0


                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0




                                                              browse-ticketmaster.com.au-
Safari 4                                                      en                            4.6.0
                                                              browse-ticketmaster.com.au-
Safari 4                                                      en                            4.6.0
                                                                                                    http://www.comedyfestival.com
                                                              browse-ticketmaster.com.au-           .au/2010/season/ticketmaster-
Explorer 8                                                    en                            4.6.0   cart/




ForeSee Results, Inc. Confidential                                              474                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                    browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 7                                          en                            4.6.0   u/

                                                    browse-ticketmaster.com.au-
Explorer 7                                          en                            4.6.0
                                                                                          http://www.bing.com/search?q
                                                    browse-ticketmaster.com.au-           =ticketmaster&form=MSNN14
Firefox 3.6                          ticketmaster   en                            4.6.0   &mkt=en-au

                                                                                          http://www.google.com.au/sear
                                                                                          ch?client=safari&rls=en&q=tick
                                                                                          etmaster&ie=UTF-8&oe=UTF-
                                                    browse-ticketmaster.com.au-           8&redir_esc=&ei=tZ69S5KgB4
Safari 4                             ticketmaster   en                            4.6.0   _CsQPD2rS7Aw
                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0

                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0
                                                    browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 8                                          en                            4.6.0   u/
                                                                                          http://www.google.com.au/sear
                                                                                          ch?q=ticketmaster&ie=utf-
                                                                                          8&oe=utf-
                                                                                          8&aq=t&rls=org.mozilla:en-
                                                    browse-ticketmaster.com.au-           US:official&client=firefox-
Firefox 3.6                          ticketmaster   en                            4.6.0   a&safe=vss

Explorer 7                                          browse-ticketmaster.com-en    4.6.0


                                                    browse-ticketmaster.com.au-
Firefox 3                                           en                            4.6.0   http://www.afl.com.au/

                                                    browse-ticketmaster.com.au-
Firefox 3.5                                         en                            4.6.0
                                                                                          http://www.comedyfestival.com
                                                    browse-ticketmaster.com.au-           .au/2010/season/ticketmaster-
Explorer 7                                          en                            4.6.0   cart/




ForeSee Results, Inc. Confidential                                    475                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                         http://www.ticketmaster.com.a
                                                                   browse-ticketmaster.com.au-           u/section/arts_theater?tm_link
Explorer 8                                                         en                            4.6.0   =tm_homeA_arts_header

                                                                   browse-ticketmaster.com.au-
Explorer 7                                                         en                            4.6.0
                                                                   browse-ticketmaster.com.au-           http://www.westernforce.com.a
Firefox 3.6                                                        en                            4.6.0   u/tickets,56672.html


                                                                   browse-ticketmaster.com.au-
Explorer 8                                                         en                            4.6.0




                                                                                                         http://www.comedyfestival.com
                                                                   browse-ticketmaster.com.au-           .au/2010/season/ticketmaster-
Chrome 4.1                                                         en                            4.6.0   cart/
                                                                   browse-ticketmaster.com.au-
Explorer 8                                                         en                            4.6.0
                                                                   browse-ticketmaster.com.au-
Explorer 8                                                         en                            4.6.0

                                                                   browse-ticketmaster.com.au-
Safari 4                                                           en                            4.6.0
                                                                   browse-ticketmaster.com.au-           http://www.mwse.com.au/defa
Explorer 8                                                         en                            4.6.0   ult.aspx?s=home-old



                                                                   browse-ticketmaster.com.au-           http://www.wickedthemusical.c
Explorer 8                                                         en                            4.6.0   om.au/bookings/bookings.html
                                                                                                         http://www.google.com.au/sear
                                                                                                         ch?aq=1&oq=Daniel+O&sourc
                                                                                                         eid=chrome&ie=UTF-
                                                                   browse-ticketmaster.com.au-           8&q=daniel+o'donnell+tour+da
Chrome 4.1                           daniel o'donnell tour dates   en                            4.6.0   tes




ForeSee Results, Inc. Confidential                                                   476                              Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                    http://www.google.com.au/url?
                                                                                                    url=http://www.ticketmaster.co
                                                                                                    m.au/section/concerts&rct=j&e
                                                                                                    i=sTvAS-
                                                                                                    KkHJDg7AOmt5HECQ&sa=X
                                                                                                    &oi=smap&resnum=1&ct=resu
                                                                                                    lt&cd=1&ved=0CAgQqwMoAD
                                                                                                    AA&q=ticketmaster+australia&
                                                              browse-ticketmaster.com.au-           usg=AFQjCNHTClc3jQyL1Qks
Explorer 8                           ticketmaster australia   en                            4.6.0   lxwvVHsbL32shw
                                                              browse-ticketmaster.com.au-
Safari 4                                                      en                            4.6.0   http://www.festivalhall.com.au/




                                                                                                    http://co116w.col116.mail.live.
                                                              browse-ticketmaster.com.au-           com/mail/InboxLight.aspx?n=5
Firefox 3.6                                                   en                            4.6.0   55494982

                                                              browse-ticketmaster.com.au-           http://www.wickedthemusical.c
Explorer 8                                                    en                            4.6.0   om.au/bookings/bookings.html
                                                                                                    http://sn111w.snt111.mail.live.
                                                                                                    com/mail/InboxLight.aspx?Fol
                                                                                                    derID=00000000-0000-0000-
                                                                                                    0000-
                                                                                                    000000000001&InboxSortAsc
                                                              browse-ticketmaster.com.au-           ending=False&InboxSortBy=D
Firefox 3.6                                                   en                            4.6.0   ate&n=350212661




                                                              browse-ticketmaster.com.au-           http://netball.asn.au/extra.asp?
Explorer 8                                                    en                            4.6.0   ID=7993




ForeSee Results, Inc. Confidential                                              477                              Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                            http://www.google.com.au/url?
                                                                                                            sa=t&source=web&ct=res&cd=
                                                                                                            4&ved=0CB8QFjAD&url=http
                                                                                                            %3A%2F%2Fwww.ticketmaste
                                                                                                            r.com.au%2FLyric-Theatre-
                                                                                                            Star-City-tickets-
                                                                                                            Pyrmont%2Fvenue%2F15643
                                                                                                            2&rct=j&q=lyric+theatre+star+
                                                                                                            city+sydney&ei=WnPBS7jnAo
                                                                                                            GCngflmIiCCg&usg=AFQjCNE
                                                                      browse-ticketmaster.com.au-           Z4P2oJomOVVLUwKYswcZFe
Firefox 3.6                          lyric theatre star city sydney   en                            4.6.0   9vl4w
                                                                      browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 6                                                            en                            4.6.0   u/americanexpress
                                                                                                            http://www.comedyfestival.com
                                                                      browse-ticketmaster.com.au-           .au/2010/season/ticketmaster-
Firefox 3                                                             en                            4.6.0   cart/

                                                                      browse-ticketmaster.com.au-           http://www.melbourneopera.co
Firefox 3.6                                                           en                            4.6.0   m/events.php?view=buytickets
                                                                      browse-ticketmaster.com.au-
Firefox 3.5                                                           en                            4.6.0   http://www.afl.com.au/




                                                                                                            http://www.hippodrome.org/ind
Explorer 8                                                            browse-ticketmaster.com-en    4.6.0   ex.html
                                                                                                            http://search.comcast.net/?cat
                                                                                                            =Web&con=homepage&q=bro
Explorer 6                           broadway ny shows                browse-ticketsnow.com-en      4.6.0   adway+ny+shows
                                                                      browse-ticketmaster.com.au-           http://netball.asn.au/extra.asp?
Explorer 6                                                            en                            4.6.0   ID=7993
                                                                      browse-ticketmaster.com.au-
Firefox 3.5                                                           en                            4.6.0




                                                                                                            http://www.comedyfestival.com
                                                                      browse-ticketmaster.com.au-           .au/2010/season/ticketmaster-
Firefox 3.6                                                           en                            4.6.0   cart


ForeSee Results, Inc. Confidential                                                      478                              Satisfaction Performance Report
Date Created: 05/02/2010


                                                                   browse-ticketmaster.com.au-
Firefox 3.6                                                        en                              4.6.0
                                                                                                           http://www.jupitersgoldcoast.c
                                                                                                           om.au/Whats_On-
                                                                                                           Entertainment_Whats_On-
                                                                                                           Mother_Africa_Stage_show.c
                                                                   browse-ticketmaster.com.au-             ms?ident=DIFJ0AWXB10XWS
Explorer 8                                                         en                              4.6.0   JD9EXNP70UQ47F7O
                                                                                                           http://www.supafest.com.au/pa
                                                                   browse-ticketmaster.com.au-             ges/?PageID=174&ShowMem
Explorer 7                                                         en                              4.6.0   bersAreaNav=1
                                                                                                           http://www.google.com.au/sear
                                                                                                           ch?sourceid=navclient&ie=UT
                                                                                                           F-
                                                                                                           8&rlz=1T4GGLR_enAU335AU
                                                                     browse-ticketmaster.com.au-           335&q=Delltones+concerts+in
Explorer 8                           Delltones concerts in Australia en                            4.6.0   +Australia
                                                                                                           http://by127w.bay127.mail.live.
                                                                   browse-ticketmaster.com.au-             com/mail/InboxLight.aspx?n=1
Explorer 8                                                         en                              4.6.0   426770877
                                                                                                           http://www.thegabba.org.au/co
                                                                   browse-ticketmaster.com.au-             ntent/venue.asp?name=Gabb
Safari 4                                                           en                              4.6.0   a_Members
                                                                   browse-ticketmaster.com.au-
Safari 4                                                           en                              4.6.0


                                                                   browse-ticketmaster.com.au-             http://www.ticketmaster.com.a
Explorer 8                                                         en                              4.6.0   u/afl




ForeSee Results, Inc. Confidential                                                     479                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                   browse-ticketmaster.com.au-           http://www.palaistheatre.net.au
Firefox 3.5                                        en                            4.6.0   /whats-on.htm
                                                   browse-ticketmaster.com.au-
Explorer 7                                         en                            4.6.0
                                                                                         http://www.google.com.au/sear
                                                                                         ch?hl=en-
                                                                                         GB&q=cats+sydney&sourceid
                                                                                         =navclient-
                                                   browse-ticketmaster.com.au-           ff&rlz=1B3GCNV_en-
Firefox 3.5                          cats sydney   en                            4.6.0   GBAU365AU372&ie=UTF-8
                                                                                         http://www.westcoasteagles.co
                                                   browse-ticketmaster.com.au-           m.au/2010%20fixture/tabid/15
Explorer 8                                         en                            4.6.0   304/default.aspx
                                                   browse-ticketmaster.com.au-
Explorer 6                                         en                            4.6.0
                                                                                         http://sn109w.snt109.mail.live.
                                                   browse-ticketmaster.com.au-           com/mail/InboxLight.aspx?n=8
Firefox 3.6                                        en                            4.6.0   98942701
                                                   browse-ticketmaster.com.au-
Explorer 6                                         en                            4.6.0
                                                                                         http://premier.ticketek.com.au/
                                                   browse-ticketmaster.com.au-           shows/show.aspx?sh=AFL10&
Explorer 8                                         en                            4.6.0   tc=afl


                                                   browse-ticketmaster.com.au-           http://www.afl.com.au/Default.
Firefox 3.6                                        en                            4.6.0   aspx?cid=bph-sport3-afl




ForeSee Results, Inc. Confidential                                   480                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                    browse-ticketmaster.com.au-
Explorer 7                                          en                            4.6.0
                                                    browse-ticketmaster.com.au-
Explorer 6                                          en                            4.6.0
                                                    browse-ticketmaster.com.au-
Firefox 3                                           en                            4.6.0
                                                                                          http://www.google.com.au/sear
                                                                                          ch?hl=en&source=hp&q=ticket
                                                    browse-ticketmaster.com.au-           master&meta=&aq=f&aqi=g10
Explorer 6                           ticketmaster   en                            4.6.0   &aql=&oq=&gs_rfai=
                                                    browse-ticketmaster.com.au-           http://www.thewiggles.com.au/
Explorer 8                                          en                            4.6.0   au/events/59
                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0




                                                    browse-ticketmaster.com.au-           http://www.wickedthemusical.c
Explorer 7                                          en                            4.6.0   om.au/bookings/bookings.html




                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0
                                                                                          http://co117w.col117.mail.live.
                                                    browse-ticketmaster.com.au-           com/mail/InboxLight.aspx?n=2
Explorer 8                                          en                            4.6.0   6880005




ForeSee Results, Inc. Confidential                                    481                              Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                       http://www.google.com.au/sear
                                                                                                       ch?source=ig&hl=en&rlz=1G1
                                                                                                       GGLQ_ENAU373&=&q=ticket
                                                                                                       master&meta=lr%3D&aq=1&a
                                                                 browse-ticketmaster.com.au-           qi=g10&aql=&oq=ticke&gs_rfai
Firefox 3                            ticketmaster                en                            4.6.0   =
                                                                 browse-ticketmaster.com.au-
Firefox 3.6                                                      en                            4.6.0
                                                                 browse-ticketmaster.com.au-           http://www.celticwoman.com/tr
Firefox 3.5                                                      en                            4.6.0   ellis/australia
                                                                                                       http://co119w.col119.mail.live.
                                                                                                       com/mail/InboxLight.aspx?Fol
                                                                                                       derID=00000000-0000-0000-
                                                                                                       0000-
                                                                                                       000000000001&InboxSortAsc
                                                                 browse-ticketmaster.com.au-           ending=False&InboxSortBy=D
Explorer 6                                                       en                            4.6.0   ate&n=1292214045




                                                                 browse-ticketmaster.com.au-
Explorer 8                                                       en                            4.6.0
                                                                 browse-ticketmaster.com.au-
Firefox 3.6                                                      en                            4.6.0
                                                                                                       http://www.google.com.au/sear
                                                                                                       ch?hl=en&source=hp&q=conc
                                                                                                       ert+tickets+australia&meta=&rl
                                                                                                       z=1R2DAAU_enAU374&aq=0
                                                                 browse-ticketmaster.com.au-           &aqi=g10&aql=&oq=Concert+t
Explorer 8                           concert tickets australia   en                            4.6.0   ickets&gs_rfai=

                                                                 browse-ticketmaster.com.au-
Safari 4                                                         en                            4.6.0
                                                                 browse-ticketmaster.com.au-
Explorer 7                                                       en                            4.6.0

                                                                                                       http://www.google.com.au/sear
                                                                                                       ch?source=ig&hl=en&rlz=1G1
                                                                                                       GGLQ_ENAU361&q=cats+the
                                                                                                       +musical+sydney&meta=cr%3
                                                                 browse-ticketmaster.com.au-           DcountryAU&aq=2&aqi=g10&
Explorer 6                           cats the musical sydney     en                            4.6.0   aql=&oq=cats+th&gs_rfai=
                                                                 browse-ticketmaster.com.au-
Explorer 8                                                       en                            4.6.0


ForeSee Results, Inc. Confidential                                                 482                              Satisfaction Performance Report
Date Created: 05/02/2010




                                     browse-ticketmaster.com.au-
Explorer 8                           en                            4.6.0


                                                                           http://www.comedyfestival.com
                                     browse-ticketmaster.com.au-           .au/2010/season/ticketmaster-
Firefox 3                            en                            4.6.0   cart/

                                                                           http://www.comedyfestival.com
                                     browse-ticketmaster.com.au-           .au/season/2009/shows/calend
Chrome 4.1                           en                            4.6.0   ar/16/letter/d/



                                     browse-ticketmaster.com.au-
Explorer 8                           en                            4.6.0
                                     browse-ticketmaster.com.au-           http://www.afl.com.au/fixture/ta
Explorer 7                           en                            4.6.0   bid/10586/default.aspx

                                     browse-ticketmaster.com.au-
Explorer 8                           en                            4.6.0
                                     browse-ticketmaster.com.au-           http://www.thewiggles.com.au/
Firefox 3.6                          en                            4.6.0   au/events/59
                                     browse-ticketmaster.com.au-
Explorer 6                           en                            4.6.0




                                                                           http://www.comedyfestival.com
                                     browse-ticketmaster.com.au-           .au/2010/season/shows/a-
Explorer 6                           en                            4.6.0   z/letter/n/
                                                                           http://www.ticketmaster.com/in
                                     browse-ticketmaster.com.au-           ternational?tm_link=tm_chang
Explorer 7                           en                            4.6.0   eloc_intl


ForeSee Results, Inc. Confidential                     483                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0
                                                              browse-ticketmaster.com.au-
Firefox 3.5                                                   en                            4.6.0
                                                                                                    http://sn122w.snt122.mail.live.
                                                                                                    com/mail/InboxLight.aspx?Fol
                                                                                                    derID=00000000-0000-0000-
                                                                                                    0000-
                                                                                                    000000000001&InboxSortAsc
                                                                                                    ending=False&InboxSortBy=D
Explorer 8                                                    browse-ticketmaster.ca-en     4.6.0   ate&n=1455248751
                                                                                                    http://us.mc835.mail.yahoo.co
                                                                                                    m/mc/showFolder?fid=Inbox&.
Explorer 8                                                    browse-ticketsnow.com-en      4.6.0   rand=1723058259&da=0

                                                              browse-ticketmaster.com.au-
Firefox 3.6                                                   en                            4.6.0
                                                              browse-ticketmaster.com.au-
Firefox 3.5                                                   en                            4.6.0
                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0
                                                                                                    http://www.google.com.au/sear
                                                                                                    ch?hl=en&source=hp&q=ticket
                                                                                                    master+australia&meta=&cts=
                                                                                                    1271311308345&aq=1&aqi=g
                                                              browse-ticketmaster.com.au-           10&aql=&oq=ticketmaste&gs_r
Explorer 7                           ticketmaster australia   en                            4.6.0   fai=




                                                              browse-ticketmaster.com.au-
Safari 4                                                      en                            4.6.0
                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0




ForeSee Results, Inc. Confidential                                              484                              Satisfaction Performance Report
Date Created: 05/02/2010




                                     browse-ticketmaster.com.au-
Explorer 7                           en                            4.6.0


                                     browse-ticketmaster.com.au-
Explorer 8                           en                            4.6.0
                                                                           http://mymail.com.au/mail/read
                                                                           email.pl?id=60&folder=Inbox&
                                                                           cache=29442-
                                                                           1271299380185170-
                                     browse-ticketmaster.com.au-           786587363239999@reply.tick
Safari 4                             en                            4.6.0   etmaster.com
                                                                           http://www.stadiums.qld.gov.a
                                     browse-ticketmaster.com.au-           u/content/venue.asp?name=G
Explorer 8                           en                            4.6.0   abba_UpcomingEvents

                                     browse-ticketmaster.com.au-
Safari 4                             en                            4.6.0
                                                                           http://www.comedyfestival.com
                                     browse-ticketmaster.com.au-           .au/2010/season/shows/josie-
Safari 4                             en                            4.6.0   long-be-honourable/



                                     browse-ticketmaster.com.au-
Explorer 8                           en                            4.6.0   http://www.afl.com.au/
                                     browse-ticketmaster.com.au-
Firefox 3.5                          en                            4.6.0
                                                                           http://www.comedyfestival.com
                                                                           .au/2010/season/shows/rich-
                                     browse-ticketmaster.com.au-           fulcher-an-evening-with-
Firefox 3.6                          en                            4.6.0   eleanor-the-tour-whore
                                     browse-ticketmaster.com.au-
Explorer 7                           en                            4.6.0

                                     browse-ticketmaster.com.au-
Explorer 7                           en                            4.6.0
                                     browse-ticketmaster.com.au-           http://www.afl.com.au/fixture/ta
Explorer 8                           en                            4.6.0   bid/10586/default.aspx




ForeSee Results, Inc. Confidential                     485                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                  browse-ticketmaster.com.au-            http://www.thewiggles.com.au/
Explorer 8                                                        en                             4.6.0   au/events/59
                                                                                                         http://www.optuszoo.com.au/s
                                                                   browse-ticketmaster.com.au-           earch?q=the+comedy+festival
Explorer 8                           the comedy festival melbourne en                            4.6.0   +melbourne&target=au
                                                                                                         http://www.google.com.au/sear
                                                                                                         ch?hl=en&source=hp&q=ticket
                                                                  browse-ticketmaster.com.au-            master&aq=f&aqi=&aql=&oq=
Explorer 7                           ticketmaster                 en                             4.6.0   &gs_rfai=

                                                                                                         http://www.comedyfestival.com
                                                                  browse-ticketmaster.com.au-            .au/season/2009/show/best-of-
Safari 4                                                          en                             4.6.0   british/
                                                                                                         http://www.comedyfestival.com
                                                                  browse-ticketmaster.com.au-            .au/2010/season/shows/date/1
Chrome 4.1                                                        en                             4.6.0   7-04-2010/page/3/




                                                                  browse-ticketmaster.com.au-            http://www.comedyfestival.com
Firefox 3.5                                                       en                             4.6.0   .au/gigsonsale
                                                                  browse-ticketmaster.com.au-            http://www.sydneyswans.com.
Explorer 8                                                        en                             4.6.0   au/




ForeSee Results, Inc. Confidential                                                   486                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                    http://www.afl.com.au/tickets/o
                                                              browse-ticketmaster.com.au-           nsaledates/tabid/15973/Defaul
Explorer 8                                                    en                            4.6.0   t.aspx
                                                                                                    http://au.mg2.mail.yahoo.com/
                                                              browse-ticketmaster.com.au-           dc/launch?.gx=1&.rand=97jb6
Explorer 8                                                    en                            4.6.0   gp3b8ebb

                                                              browse-ticketmaster.com.au-           http://www.kangaroos.com.au/f
Safari 4                                                      en                            4.6.0   ixture/tabid/15357/default.aspx

                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0




                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0

                                                                                                    http://www.google.com.au/url?
                                                                                                    url=http://www.ticketmaster.co
                                                                                                    m.au/section/arts_theater&rct=
                                                                                                    j&ei=q3PKS8upKojOsgOp1_W
                                                                                                    iAw&sa=X&oi=smap&resnum=
                                                                                                    1&ct=result&cd=5&ved=0CAw
                                                                                                    QqwMoBDAA&q=ticketmaster
                                                              browse-ticketmaster.com.au-           +australia&usg=AFQjCNFDZi-
Explorer 8                           ticketmaster australia   en                            4.6.0   vCUSIcO3gstJhThrLBx7mwg
                                                                                                    http://co124w.col124.mail.live.
                                                              browse-ticketmaster.com.au-           com/mail/InboxLight.aspx?n=1
Explorer 7                                                    en                            4.6.0   290776151


                                                              browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 8                                                    en                            4.6.0   u/
                                                              browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 7                                                    en                            4.6.0   u/afl

                                                              browse-ticketmaster.com.au-           http://premier.ticketek.com.au/
Explorer 8                                                    en                            4.6.0   shows/Show.aspx?sh=AFL10

                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0


ForeSee Results, Inc. Confidential                                              487                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0
                                                                                                    http://premier.ticketek.com.au/
                                                              browse-ticketmaster.com.au-           Shows/Show.aspx?sh=FREM
Firefox 3.5                                                   en                            4.6.0   A0810




                                                              browse-ticketmaster.com.au-
Chrome 4.1                                                    en                            4.6.0



                                                              browse-ticketmaster.com.au-
Explorer 6                                                    en                            4.6.0


                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0   http://www.smh.com.au/
                                                                                                    http://www.google.com.au/sear
                                                                                                    ch?hl=en&source=hp&q=ticket
                                                                                                    master+australia&meta=&aq=
                                                              browse-ticketmaster.com.au-           2&aqi=g10&aql=&oq=ticket&g
Explorer 7                           ticketmaster australia   en                            4.6.0   s_rfai=
                                                                                                    http://www.fremantlefc.com.au/
                                                              browse-ticketmaster.com.au-           season%202010/tabid/7007/d
Explorer 8                                                    en                            4.6.0   efault.aspx




                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0


ForeSee Results, Inc. Confidential                                              488                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                           http://premier.ticketek.com.au/
                                                    browse-ticketmaster.com.au-            Shows/Show.aspx?sh=ADELA
Explorer 7                                          en                             4.6.0   0610
                                                                                           http://search.conduit.com/Res
                                                                                           ults.aspx?q=ticketmaster&met
                                                                                           a=all&hl=en&gl=au&SelfSearc
                                                    browse-ticketmaster.com.au-            h=1&SearchSourceOrigin=10&
Explorer 8                           ticketmaster   en                             4.6.0   ctid=CT2405280



                                                                                           http://www.google.com.au/url?
                                                                                           sa=t&source=web&ct=res&cd=
                                                                                           1&ved=0CAYQFjAA&url=http
                                                                                           %3A%2F%2Fwww.ticketmaste
                                                                                           r.com.au%2F&rct=j&q=ticketm
                                                                                           aster&ei=eDbMS8igJ4iwsgOB
                                                    browse-ticketmaster.com.au-            2JH7Ag&usg=AFQjCNGJb8oL
Explorer 8                           ticketmaster   en                             4.6.0   bTKvaWgDVB-ZGF398OJuZw

                                                    browse-ticketmaster.com.au-            http://www.wickedthemusical.c
Explorer 8                                          en                             4.6.0   om.au/home.html

                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                             4.6.0

Explorer 8                                          browse-ticketmaster.co.uk-en   4.6.0
                                                                                           http://au.mg2.mail.yahoo.com/
                                                    browse-ticketmaster.com.au-            dc/launch?.gx=1&.rand=au2al
Explorer 8                                          en                             4.6.0   0b8bfpho

                                                                                           http://www.starcity.com.au/Wh
                                                                                           ats_On-
                                                                                           Entertainment_Whats_On-
                                                    browse-ticketmaster.com.au-            Cats.cms?ident=L4CZPNYQP
Explorer 7                                          en                             4.6.0   T9W0N0IVFT1Q0R7E5DD4K




ForeSee Results, Inc. Confidential                                    489                               Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                    http://www.google.com/search
                                                                                                    ?hl=en&rlz=1R2ADFA_enAU3
                                                              browse-ticketmaster.com.au-           38&q=ticketmaster+au&aq=f&
Explorer 8                           ticketmaster au          en                            4.6.0   aqi=g10&aql=&oq=&gs_rfai=
                                                                                                    http://www.google.com.au/sear
                                                                                                    ch?client=firefox-
                                                                                                    a&rls=org.mozilla%3Aen-
                                                                                                    GB%3Aofficial&channel=s&hl=
                                                                                                    en&source=hp&q=ticketmaster
                                                              browse-ticketmaster.com.au-           .com.au&meta=&btnG=Google
Firefox 3.5                          ticketmaster.com.au      en                            4.6.0   +Search
                                                                                                    http://www.google.com.au/sear
                                                                                                    ch?q=ticketmaster&ie=utf-
                                                                                                    8&oe=utf-
                                                              browse-ticketmaster.com.au-           8&aq=t&rls=org.mozilla:en-
Firefox 3                            ticketmaster             en                            4.6.0   US:official&client=firefox-a
                                                                                                    http://www.google.com.au/sear
                                                                                                    ch?client=firefox-
                                                                                                    a&rls=org.mozilla%3Aen-
                                                                                                    US%3Aofficial&channel=s&hl=
                                                                                                    en&source=hp&q=cats+sydne
                                                              browse-ticketmaster.com.au-           y+show&meta=&btnG=Google
Firefox 3.6                          cats sydney show         en                            4.6.0   +Search
                                                              browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 8                                                    en                            4.6.0   u/


                                                                                                    http://www.google.com.au/url?
                                                                                                    sa=t&source=web&ct=res&cd=
                                                                                                    1&ved=0CAoQFjAA&url=http%
                                                                                                    3A%2F%2Fwww.ticketmaster.
                                                                                                    com.au%2FWest-Side-Story-
                                                                                                    tickets%2Fartist%2F844724&r
                                                                                                    ct=j&q=west+side+story+sydn
                                                                                                    ey&ei=S4rNS56fMs6GkAWjzt
                                                              browse-ticketmaster.com.au-           AU&usg=AFQjCNFaHAl8Fe77
Explorer 8                           west side story sydney   en                            4.6.0   zV6Itct_HqonXqCc3A
                                                              browse-ticketmaster.com.au-
Firefox 3                                                     en                            4.6.0



                                                              browse-ticketmaster.com.au-           http://www.afl.com.au/tickets/t
Explorer 8                                                    en                            4.6.0   abid/212/default.aspx


ForeSee Results, Inc. Confidential                                              490                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                      browse-ticketmaster.com.au-
Explorer 8                                            en                            4.6.0
                                                                                            http://www.google.com.au/sear
                                                                                            ch?q=ticketmaster+7&rls=com
                                                                                            .microsoft:*:IE-
                                                                                            SearchBox&ie=UTF-
                                                                                            8&oe=UTF-
                                                                                            8&sourceid=ie7&rlz=1I7ADBS
                                                      browse-ticketmaster.com.au-           _en&redir_esc=&ei=-
Explorer 7                           ticketmaster 7   en                            4.6.0   q_NS7niCo2uswPMqPWvDg
                                                                                            http://www.afc.com.au/AAMI%
                                                      browse-ticketmaster.com.au-           20Stadium/tabid/4518/default.
Firefox 3.6                                           en                            4.6.0   aspx
                                                      browse-ticketmaster.com.au-
Explorer 8                                            en                            4.6.0


                                                      browse-ticketmaster.com.au-
Explorer 8                                            en                            4.6.0




                                                      browse-ticketmaster.com.au-           http://www.powderfinger.com/s
Chrome 4.1                                            en                            4.6.0   unsetstour

                                                      browse-ticketmaster.com.au-
Explorer 7                                            en                            4.6.0




                                                      browse-ticketmaster.com.au-
Explorer 8                                            en                            4.6.0




ForeSee Results, Inc. Confidential                                      491                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                               browse-ticketmaster.com.au-
Explorer 8                                                     en                            4.6.0
                                                               browse-ticketmaster.com.au-
Explorer 7                                                     en                            4.6.0

                                                               browse-ticketmaster.com.au-
Explorer 7                                                     en                            4.6.0
                                                                                                     http://www.ticketmaster.com.a
                                                               browse-ticketmaster.com.au-           u/ME-Bank-Stadium-tickets-
Safari 4                                                       en                            4.6.0   Perth/venue/156565

                                                               browse-ticketmaster.com.au-           http://www.afl.com.au/Tickets/t
Explorer 6                                                     en                            4.6.0   abid/212/Default.aspx




                                                                                                     http://premier.ticketek.com.au/
                                                               browse-ticketmaster.com.au-           Shows/Show.aspx?sh=BRISB
Firefox 3.6                                                    en                            4.6.0   0710
                                                               browse-ticketmaster.com.au-
Explorer 8                                                     en                            4.6.0
                                                                                                     http://search.incredimail.com/?
                                                                                                     q=TICKETMASTER+AUSTRA
                                                            browse-ticketmaster.com.au-              LIA&lang=english&source=051
Firefox 3.6                          TICKETMASTER AUSTRALIA en                               4.6.0   031105016
                                                            browse-ticketmaster.com.au-
Explorer 8                                                  en                               4.6.0

                                                                                                     http://www.google.com.au/url?
                                                                                                     sa=t&source=web&ct=res&cd=
                                                                                                     3&ved=0CBUQFjAC&url=http
                                                                                                     %3A%2F%2Fwww.ticketmaste
                                                                                                     r.com.au%2FFoster-Allen-
                                                                                                     tickets%2Fartist%2F785205&r
                                                                                                     ct=j&q=foster+and+allen&ei=w
                                                                                                     eTOS_DeC4vo7AOtiezsBg&us
                                                               browse-ticketmaster.com.au-           g=AFQjCNFpOMEQrNeVXWN
Firefox 3.6                          foster and allen          en                            4.6.0   sVgmcpnl1opgkCQ




ForeSee Results, Inc. Confidential                                               492                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                       http://www.google.com.au/sear
                                                                                                       ch?q=west+side+story+melbo
                                                                                                       urne+ticketek&ie=utf-8&oe=utf-
                                     west side story melbourne   browse-ticketmaster.com.au-           8&aq=t&rls=org.mozilla:en-
Firefox 3.6                          ticketek                    en                            4.6.0   US:official&client=firefox-a
                                                                                                       http://www.google.com.au/url?
                                                                                                       sa=t&source=web&ct=res&cd=
                                                                                                       1&ved=0CAkQFjAA&url=http%
                                                                                                       3A%2F%2Fwww.ticketmaster.
                                                                                                       com.au%2F&rct=j&q=www.tick
                                                                                                       etmaster.com.au%2F&ei=OOj
                                                                                                       OS-
                                                                                                       qpCcqOkQWLyu2UAw&usg=A
                                                                 browse-ticketmaster.com.au-           FQjCNGJb8oLbTKvaWgDVB-
Explorer 8                           www.ticketmaster.com.au/    en                            4.6.0   ZGF398OJuZw
                                                                 browse-ticketmaster.com.au-           http://www.mwse.com.au/defa
Explorer 8                                                       en                            4.6.0   ult.aspx?s=ticketing


                                                                 browse-ticketmaster.com.au-
Explorer 8                                                       en                            4.6.0

                                                                                                       http://www.google.com.au/sear
                                                                                                       ch?client=safari&rls=en&q=tick
                                                                                                       etmaster&ie=UTF-8&oe=UTF-
                                                                 browse-ticketmaster.com.au-           8&redir_esc=&ei=gvPOS6KDB
Safari 4                             ticketmaster                en                            4.6.0   4yA7QOkybC4DQ
                                                                                                       http://www.google.com.au/sear
                                                                                                       ch?sourceid=navclient&hl=en-
                                                                                                       GB&ie=UTF-
                                                                                                       8&rlz=1T4DAAU_en-
                                                                 browse-ticketmaster.com.au-           GBAU294AU295&q=the+gruff
Explorer 8                           the gruffalo musical        en                            4.6.0   alo+musical
                                                                 browse-ticketmaster.com.au-
Explorer 7                                                       en                            4.6.0
                                                                                                       http://www.statetheatre.com.au
                                                                 browse-ticketmaster.com.au-           /whatson_comingsoon.asp?inf
Explorer 8                                                       en                            4.6.0   o=287




ForeSee Results, Inc. Confidential                                                 493                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                http://co108w.col108.mail.live.
                                                                                                com/mail/InboxLight.aspx?Fol
                                                                                                derID=00000000-0000-0000-
                                                                                                0000-
                                                                                                000000000001&InboxSortAsc
                                                          browse-ticketmaster.com.au-           ending=False&InboxSortBy=D
Explorer 6                                                en                            4.6.0   ate&n=537476489
                                                                                                http://sn141w.snt141.mail.live.
                                                          browse-ticketmaster.com.au-           com/mail/InboxLight.aspx?n=3
Explorer 8                                                en                            4.6.0   99499661

                                                          browse-ticketmaster.com.au-
Safari 4                                                  en                            4.6.0



                                                          browse-ticketmaster.com.au-
Firefox 3.5                                               en                            4.6.0


                                                          browse-ticketmaster.com.au-
Safari 4                                                  en                            4.6.0
                                                                                                http://www.google.com.au/sear
                                                                                                ch?q=ticketmaster&rls=com.mi
                                                                                                crosoft:en-au&ie=UTF-
                                                          browse-ticketmaster.com.au-           8&oe=UTF-
Explorer 8                           ticketmaster         en                            4.6.0   8&startIndex=&startPage=1


                                                                                                http://www.sydentcent.com.au/
                                                          browse-ticketmaster.com.au-           index.cfm?s=content&p=event
Explorer 8                           event_detail         en                            4.6.0   _detail&event_id=102177
                                                                                                http://www.google.com.au/sear
                                                                                                ch?source=ig&hl=en&rlz=1G1
                                                                                                GGLQ_ENAU374&q=wicked+t
                                                                                                he+musical&btnG=Google+Se
                                                          browse-ticketmaster.com.au-           arch&meta=lr%3D&aq=f&aqi=
Safari 4                             wicked the musical   en                            4.6.0   &aql=&oq=&gs_rfai=




                                                          browse-ticketmaster.com.au-
Explorer 8                                                en                            4.6.0




ForeSee Results, Inc. Confidential                                          494                              Satisfaction Performance Report
Date Created: 05/02/2010


                                                                   browse-ticketmaster.com.au-
Explorer 8                                                         en                             4.6.0
                                                                   browse-ticketmaster.com.au-            http://www.ticketmaster.com.a
Explorer 6                                                         en                             4.6.0   u/


                                                                   browse-ticketmaster.com.au-
Explorer 8                                                         en                             4.6.0
                                                                                                          http://www.google.com.au/sear
                                                                                                          ch?sourceid=navclient&aq=0h
                                                                                                          &oq=ticket&ie=UTF-
                                                                   browse-ticketmaster.com.au-            8&rlz=1T4GFRB_enAU236AU
Explorer 8                           ticketmaster                  en                             4.6.0   236&q=ticketmaster

                                                                   browse-ticketmaster.com.au-
Explorer 7                                                         en                             4.6.0

                                                                   browse-ticketmaster.com.au-
Firefox 3.6                                                        en                             4.6.0
                                                                                                          http://www.bing.com/search?q
                                                                                                          =ticketmaster.com&mkt=en-
                                                                   browse-ticketmaster.com.au-            us&FORM=TBHT&DI=6244&C
Explorer 8                           ticketmaster.com              en                             4.6.0   E=14.0&CM=SearchWeb
                                                                                                          http://au.mc460.mail.yahoo.co
                                                                                                          m/mc/welcome?.gx=1&.tm=12
                                                                   browse-ticketmaster.com.au-            72024362&.rand=2eidn44o1g
Explorer 8                                                         en                             4.6.0   4jd
                                                                                                          http://www.google.com.au/sear
                                                                                                          ch?sourceid=navclient&aq=0&
                                                                                                          oq=waiting+for+godot+sydney
                                                                                                          &ie=UTF-
                                                                                                          8&rlz=1T4TSHN_en___AU342
                                     waiting for godot sydney opera browse-ticketmaster.com.au-           &q=waiting+for+godot+sydney
Explorer 8                           house                          en                            4.6.0   +opera+house
                                                                    browse-ticketmaster.com.au-           http://www.lions.com.au/Defaul
Explorer 6                                                          en                            4.6.0   t.aspx?tabid=15727
                                                                                                          http://www.google.com.au/url?
                                                                                                          sa=t&source=web&ct=res&cd=
                                                                                                          1&ved=0CAYQFjAA&url=http
                                                                                                          %3A%2F%2Fwww.ticketmaste
                                                                                                          r.com.au%2F&rct=j&q=ticketm
                                                                                                          aster&ei=UrHRS5OWOo7c7A
                                                                                                          O9uOXCDw&usg=AFQjCNGJ
                                                                   browse-ticketmaster.com.au-            b8oLbTKvaWgDVB-
Explorer 8                           ticketmaster                  en                             4.6.0   ZGF398OJuZw


ForeSee Results, Inc. Confidential                                                    495                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                       http://by141w.bay141.mail.live.
                                                                 browse-ticketmaster.com.au-           com/mail/InboxLight.aspx?n=1
Safari 4                                                         en                            4.6.0   279550985
                                                                                                       http://www.google.com.au/sear
                                                                                                       ch?sourceid=navclient&ie=UT
                                                                                                       F-
                                                                                                       8&rlz=1T4SUNC_enAU359AU
                                     horseman from snowy river   browse-ticketmaster.com.au-           359&q=horseman+from+snow
Explorer 8                           hervey bay                  en                            4.6.0   y+river+hervey+bay
                                                                                                       http://www.google.com.au/sear
                                                                                                       ch?hl=en&source=hp&q=ticket
                                                                 browse-ticketmaster.com.au-           master&meta=&aq=2&aqi=g10
Safari 4                             ticketmaster                en                            4.6.0   &aql=&oq=ti&gs_rfai=
                                                                                                       http://search.conduit.com/Res
                                                                                                       ults.aspx?q=powderfinger+tour
                                                                 browse-ticketmaster.com.au-           +dates&ctid=CT2438727&octi
Explorer 8                           powderfinger tour dates     en                            4.6.0   d=CT2438727

                                                                                                       http://www.google.com.au/sear
                                                                                                       ch?source=ig&hl=en&rlz=1G1
                                                                                                       GGLQ_ENAU357&=&q=ticket
                                                                                                       master&btnG=Google+Search
                                                                 browse-ticketmaster.com.au-           &meta=cr%3DcountryAU&aq=
Firefox 3.5                          ticketmaster                en                            4.6.0   f&aqi=&aql=&oq=&gs_rfai=
                                                                                                       http://www.melbournestorm.co
                                                                 browse-ticketmaster.com.au-           m.au/default.aspx?s=event-
Firefox 3.6                                                      en                            4.6.0   display&id=190

                                                                                                       http://www.google.com.au/url?
                                                                                                       sa=t&source=web&ct=res&cd=
                                                                                                       1&ved=0CAYQFjAA&url=http
                                                                                                       %3A%2F%2Fwww.ticketmaste
                                                                                                       r.com.au%2F&rct=j&q=www.tic
                                                                                                       ketmaster.com.au&ei=SIjSS6-
                                                                                                       5AZWekQXZqJiJDA&usg=AF
                                                                 browse-ticketmaster.com.au-           QjCNGJb8oLbTKvaWgDVB-
Explorer 8                           www.ticketmaster.com.au     en                            4.6.0   ZGF398OJuZw




ForeSee Results, Inc. Confidential                                                 496                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                               http://www.google.com.au/url?
                                                                                               sa=t&source=web&ct=res&cd=
                                                                                               1&ved=0CAYQFjAA&url=http
                                                                                               %3A%2F%2Fwww.ticketmaste
                                                                                               r.com.au%2FFremantle-
                                                                                               tickets%2Fartist%2F1055677&
                                                                                               rct=j&q=ticketek+dockers&ei=
                                                                                               6IXSS5_1NIvk7AOB2I25Dw&u
                                                         browse-ticketmaster.com.au-           sg=AFQjCNGe5MI1RtzQUvgI-
Explorer 8                           ticketek dockers    en                            4.6.0   hpLOJZE8hayDg

                                                         browse-ticketmaster.com.au-
Explorer 8                                               en                            4.6.0


                                                         browse-ticketmaster.com.au-
Explorer 8                                               en                            4.6.0
                                                                                               http://www.google.com.au/sear
                                                                                               ch?q=ticket+master&ie=utf-
                                                                                               8&oe=utf-
                                                         browse-ticketmaster.com.au-           8&aq=t&rls=org.mozilla:en-
Firefox 3.6                          ticket master       en                            4.6.0   GB:official&client=firefox-a
                                                                                               http://www.powderfinger.com/t
                                                         browse-ticketmaster.com.au-           ours/index_html?batch=2&ste
Safari 4                                                 en                            4.6.0   p=10&category=
                                                                                               http://www.liveguide.com.au/T
                                                                                               ours/655339/Deep_Purple/De
                                                         browse-ticketmaster.com.au-           ep_Purple_Australian_Tour?e
Explorer 8                                               en                            4.6.0   vent_id=655343#details
                                                                                               http://www.google.com.au/sear
                                                                                               ch?q=ticketmaster.com&rls=co
                                                                                               m.microsoft:en-au&ie=UTF-
                                                                                               8&oe=UTF-
                                                                                               8&startIndex=&startPage=1&r
                                                         browse-ticketmaster.com.au-           edir_esc=&ei=E9rSS9yQOYH
Explorer 8                           ticketmaster.com    en                            4.6.0   OsgOTpvXZCQ
                                                         browse-ticketmaster.com.au-
Firefox 3.6                                              en                            4.6.0
                                                                                               http://www.google.com.au/sear
                                                                                               ch?sourceid=navclient&ie=UT
                                                                                               F-
                                                         browse-ticketmaster.com.au-           8&rlz=1T4SUNC_enAU375AU
Explorer 7                           catstevensconcert   en                            4.6.0   375&q=catstevensconcert




ForeSee Results, Inc. Confidential                                         497                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                    http://www.google.com.au/sear
                                                                                                    ch?hl=en&source=hp&q=ticket
                                                                                                    master+australia&meta=&aq=
                                                              browse-ticketmaster.com.au-           2&aqi=g10&aql=&oq=ticket&g
Explorer 7                           ticketmaster australia   en                            4.6.0   s_rfai=

                                                              browse-ticketmaster.com.au-           http://premier.ticketek.com.au/
Explorer 8                                                    en                            4.6.0   shows/Show.aspx?sh=AFL10


                                                                                                    http://www.ticketmaster.com.a
                                                                                                    u/Deep-Purple-
                                                              browse-ticketmaster.com.au-           tickets/artist/734897?dma_id=
Explorer 8                                                    en                            4.6.0   704
                                                              browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 8                                                    en                            4.6.0   u/
                                                                                                    http://www.lions.com.au/match
                                                              browse-ticketmaster.com.au-           %20tickets/tabid/8717/default.
Firefox 3.6                                                   en                            4.6.0   aspx
                                                              browse-ticketmaster.com.au-
Firefox 3.6                                                   en                            4.6.0
                                                                                                    http://www.ytbtravel.com/Extra
Explorer 8                                                    browse-ticketsnow.com-en      4.6.0   s.aspx?wa=fostera




ForeSee Results, Inc. Confidential                                              498                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                          http://www.google.com.au/cse
                                                                                                          ?cx=partner-pub-
                                                                                                          0466867814196466%3Adcnyg
                                                                                                          v6c2ps&cof=FORID%3A10&ie
                                                                                                          =ISO-8859-
                                                                                                          1&q=tickets%20Thirty%20Sec
                                                                                                          onds%20To%20Mars%20%20
                                                                                                          Challenge%20Stadium,%20Pe
                                                                                                          rth&sa=Search&ad=w9&num=
                                                                                                          10&rurl=http%3A%2F%2Fwots-
                                                                                                          on.info%2Fgo%2Fsearch%2F
                                                                                                          web%2F%3Fcx%3Dpartner-
                                                                                                          pub-
                                                                                                          0466867814196466%253Adcn
                                                                                                          ygv6c2ps%26cof%3DFORID%
                                                                                                          253A10%26ie%3DISO-8859-
                                                                                                          1%26q%3Dtickets%2520Thirty
                                                                                                          %2520Seconds%2520To%25
                                                                                                          20Mars%2520%2520Challeng
                                     tickets Thirty Seconds To Mars browse-ticketmaster.com.au-           e%2520Stadium%2C%2520P
Firefox 3.6                          Challenge Stadium, Perth       en                            4.6.0   erth%26sa%3DSearch



                                                                   browse-ticketmaster.com.au-
Explorer 8                                                         en                             4.6.0
                                                                                                          http://sn123w.snt123.mail.live.
                                                                   browse-ticketmaster.com.au-            com/mail/InboxLight.aspx?n=7
Firefox 3                                                          en                             4.6.0   30672155
                                                                                                          http://www.ticketmaster.com.a
                                                                   browse-ticketmaster.com.au-            u/section/concerts?tm_link=tm
Explorer 8                                                         en                             4.6.0   _homeA_music_header

                                                                   browse-ticketmaster.com.au-
Explorer 8                                                         en                             4.6.0


                                                                                                          http://www.portadelaidefc.com.
                                                                   browse-ticketmaster.com.au-            au/news/newsarticle/tabid/603
Explorer 8                                                         en                             4.6.0   8/newsid/93018/default.aspx




ForeSee Results, Inc. Confidential                                                    499                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                           browse-ticketmaster.com.au-           http://www.wickedthemusical.c
Explorer 7                                                 en                            4.6.0   om.au/home.html
                                                                                                 http://www.liveguide.com.au/T
                                                                                                 ours/661815/Powderfinger/Po
                                                           browse-ticketmaster.com.au-           wderfinger_Sunsets_Farewell_
Firefox 3.6                                                en                            4.6.0   Tour?event_id=661817
                                                           browse-ticketmaster.com.au-           http://www.powderfinger.com/s
Explorer 8                                                 en                            4.6.0   unsetstour
                                                           browse-ticketmaster.com.au-
Explorer 8                                                 en                            4.6.0
                                                                                                 http://www.jupitersgoldcoast.c
                                                                                                 om.au/Whats_On-
                                                                                                 Entertainment_Whats_On-
                                                                                                 Mother_Africa_Stage_show.c
                                                           browse-ticketmaster.com.au-           ms?ident=DIFJ0AWXB10XWS
Explorer 8                                                 en                            4.6.0   JD9EXNP70UQ47F7O



                                                                                                 http://www.google.com.au/sear
                                                                                                 ch?sourceid=navclient&hl=en-
                                                                                                 GB&ie=UTF-
                                                                                                 8&rlz=1T4GZEZ_en-
                                                           browse-ticketmaster.com.au-           GBAU283AU284&q=ticketmas
Explorer 6                           ticketmaster          en                            4.6.0   ter


                                                           browse-ticketmaster.com.au-
Explorer 8                                                 en                            4.6.0
                                                                                                 http://www.google.com.au/sear
                                                                                                 ch?hl=en&rlz=1T4TSHS_enP
                                                                                                 H344PH344&q=ticketmaster.c
                                                                                                 om.au&btnG=Search&meta=&
                                                           browse-ticketmaster.com.au-           aq=f&aqi=g7&aql=&oq=&gs_rf
Explorer 8                           ticketmaster.com.au   en                            4.6.0   ai=
                                                           browse-ticketmaster.com.au-           http://www.dcegroup.com/even
Firefox 3                                                  en                            4.6.0   t/index/388




ForeSee Results, Inc. Confidential                                           500                             Satisfaction Performance Report
Date Created: 05/02/2010


                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0



                                                              browse-ticketmaster.com.au-
Firefox 3.6                                                   en                            4.6.0

                                                                                                    http://www.google.com.au/sear
                                                                                                    ch?sourceid=navclient&aq=2h
                                                                                                    &oq=ti&hl=en-GB&ie=UTF-
                                                                                                    8&rlz=1T4MEDA_en-
                                                              browse-ticketmaster.com.au-           GBAU250AU251&q=ticketmas
Explorer 7                           ticketmaster australia   en                            4.6.0   ter+australia

                                                              browse-ticketmaster.com.au-
Explorer 7                                                    en                            4.6.0
                                                              browse-ticketmaster.com.au-
Firefox 3.6                                                   en                            4.6.0


                                                              browse-ticketmaster.com.au-           http://www.afl.com.au/fixture/ta
Firefox 3.6                                                   en                            4.6.0   bid/10586/default.aspx

                                                              browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 7                                                    en                            4.6.0   u/

                                                              browse-ticketmaster.com.au-           http://www.afl.com.au/tickets/t
Explorer 7                                                    en                            4.6.0   abid/212/default.aspx
                                                                                                    http://sn142w.snt142.mail.live.
                                                              browse-ticketmaster.com.au-           com/mail/InboxLight.aspx?n=1
Explorer 8                                                    en                            4.6.0   917367728

                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0

                                                              browse-ticketmaster.com.au-           http://www.modularpeople.com
Explorer 7                                                    en                            4.6.0   /lcd-hot-chip/




ForeSee Results, Inc. Confidential                                              501                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                          http://www.rugby.com.au/venu
                                                    browse-ticketmaster.com.au-           e/etihad_stadium,_melbourne,
Firefox 3.6                                         en                            4.6.0   124514.html/section/21826




                                                    browse-ticketmaster.com.au-           http://www.afl.com.au/Default.
Explorer 8                                          en                            4.6.0   aspx
                                                                                          http://www.google.com.au/sear
                                                                                          ch?sourceid=navclient&aq=2&
                                                                                          oq=ticket&ie=UTF-
                                                    browse-ticketmaster.com.au-           8&rlz=1T4ITVA_enAU287AU2
Explorer 8                           ticketmaster   en                            4.6.0   95&q=ticketmaster
                                                                                          http://bl141w.blu141.mail.live.c
                                                                                          om/mail/InboxLight.aspx?Fold
                                                                                          erID=00000000-0000-0000-
                                                                                          0000-
                                                                                          000000000001&InboxSortAsc
                                                    browse-ticketmaster.com.au-           ending=False&InboxSortBy=D
Firefox 3.6                                         en                            4.6.0   ate&n=925814550
                                                                                          http://sn137w.snt137.mail.live.
                                                                                          com/mail/InboxLight.aspx?Fol
                                                                                          derID=00000000-0000-0000-
                                                                                          0000-
                                                                                          000000000001&InboxSortAsc
                                                    browse-ticketmaster.com.au-           ending=False&InboxSortBy=D
Safari 4                                            en                            4.6.0   ate&n=168252056
                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0




ForeSee Results, Inc. Confidential                                    502                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                  browse-ticketmaster.com.au-
Chrome 4.1                                                        en                            4.6.0
                                                                                                        http://sn115w.snt115.mail.live.
                                                                                                        com/mail/InboxLight.aspx?Fol
                                                                                                        derID=00000000-0000-0000-
                                                                                                        0000-
                                                                  browse-ticketmaster.com.au-           000000000001&n=198189898
Safari 4                                                          en                            4.6.0   8

                                                                  browse-ticketmaster.com.au-
Firefox 3.6                                                       en                            4.6.0
                                                                                                        http://www.google.com.au/sear
                                                                                                        ch?source=ig&hl=en&rlz=1W1
                                                                                                        TSHN_en&=&q=menopause+t
                                                                                                        he+musical+2010+schedule&
                                                                                                        meta=lr%3D&aq=1&aqi=g10&
                                     menopause the musical 2010   browse-ticketmaster.com.au-           aql=&oq=menopause+the&gs
Explorer 8                           schedule                     en                            4.6.0   _rfai=

                                                                  browse-ticketmaster.com.au-
Explorer 8                                                        en                            4.6.0

                                                                  browse-ticketmaster.com.au-
Firefox 3.6                                                       en                            4.6.0


                                                                  browse-ticketmaster.com.au-           http://www.powderfinger.com/s
Explorer 6                                                        en                            4.6.0   unsetstour
                                                                                                        http://www.bing.com/search?F
                                                                                                        ORM=DNSAS&q=roseland+th
Explorer 6                           roseland theatre.com         browse-ticketsnow.com-en      4.6.0   eatre.com&adlt=strict

                                                                  browse-ticketmaster.com.au-
Explorer 7                                                        en                            4.6.0   http://www.afl.com.au/
                                                                  browse-ticketmaster.com.au-
Explorer 7                                                        en                            4.6.0

                                                                  browse-ticketmaster.com.au-
Explorer 8                                                        en                            4.6.0




ForeSee Results, Inc. Confidential                                                  503                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                             browse-ticketmaster.com.au-           http://www.powderfinger.com/s
Firefox 3.6                                                  en                            4.6.0   unsets-fanclub-pre-order
                                                             browse-ticketmaster.com.au-           http://messaging.bigpond.com/
Explorer 8                                                   en                            4.6.0   inbox.do

                                                                                                   http://www.bing.com/search?q
                                                             browse-ticketmaster.com.au-           =www.tickmaster.com.au&src=
Explorer 8                           www.tickmaster.com.au   en                            4.6.0   IE-SearchBox&Form=IE8SRC




                                                             browse-ticketmaster.com.au-
Explorer 8                                                   en                            4.6.0


                                                             browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 7                                                   en                            4.6.0   u/


                                                             browse-ticketmaster.com.au-
Explorer 8                                                   en                            4.6.0
                                                                                                   http://sn105w.snt105.mail.live.
                                                             browse-ticketmaster.com.au-           com/mail/InboxLight.aspx?n=1
Explorer 8                                                   en                            4.6.0   987925278



                                                             browse-ticketmaster.com.au-
Explorer 8                                                   en                            4.6.0
                                                             browse-ticketmaster.com.au-           http://www.powderfinger.com/s
Explorer 6                                                   en                            4.6.0   unsets-fanclub-pre-order

                                                             browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 8                                                   en                            4.6.0   u/




ForeSee Results, Inc. Confidential                                             504                              Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                    http://co119w.col119.mail.live.
                                                                                                    com/mail/InboxLight.aspx?Fol
                                                                                                    derID=00000000-0000-0000-
                                                                                                    0000-
                                                                                                    000000000001&InboxSortAsc
                                                              browse-ticketmaster.com.au-           ending=False&InboxSortBy=D
Explorer 6                                                    en                            4.6.0   ate&n=1778942209
                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0
                                                              browse-ticketmaster.com.au-
Explorer 7                                                    en                            4.6.0
                                                                                                    http://www.google.com.au/sear
                                                                                                    ch?sourceid=navclient&aq=2&
                                                                                                    oq=ticket&ie=UTF-
                                                              browse-ticketmaster.com.au-           8&rlz=1T4ACAW_en___AU35
Explorer 7                           ticketmaster australia   en                            4.6.0   7&q=ticketmaster+australia
                                                              browse-ticketmaster.com.au-           http://www.powderfinger.com/s
Safari 3.2                                                    en                            4.6.0   unsets-fanclub-pre-order
                                                              browse-ticketmaster.com.au-
Safari 4                                                      en                            4.6.0
                                                                                                    http://10.200.0.29:15871/cgi-
                                                              browse-ticketmaster.com.au-           bin/blockOptions.cgi?ws-
Explorer 8                                                    en                            4.6.0   session=251887956
                                                                                                    http://www.ourbrisbane.com/w
                                                              browse-ticketmaster.com.au-           hats-on/gig-
Explorer 6                                                    en                            4.6.0   guide/3742077.powderfinger


                                                              browse-ticketmaster.com.au-
Firefox 3.6                                                   en                            4.6.0
                                                                                                    http://co122w.col122.mail.live.
                                                              browse-ticketmaster.com.au-           com/mail/InboxLight.aspx?n=1
Explorer 8                                                    en                            4.6.0   806872338

                                                              browse-ticketmaster.com.au-
Explorer 7                                                    en                            4.6.0

                                                              browse-ticketmaster.com.au-
Explorer 7                                                    en                            4.6.0




                                                              browse-ticketmaster.com.au-
Explorer 7                                                    en                            4.6.0


ForeSee Results, Inc. Confidential                                              505                              Satisfaction Performance Report
Date Created: 05/02/2010


                                                                 browse-ticketmaster.com.au-
Explorer 8                                                       en                            4.6.0
                                                                 browse-ticketmaster.com.au-
Explorer 8                                                       en                            4.6.0
                                                                 browse-ticketmaster.com.au-
Explorer 7                                                       en                            4.6.0
                                                                                                       http://www.google.com.au/url?
                                                                                                       sa=t&source=web&ct=res&cd=
                                                                                                       1&ved=0CAYQFjAA&url=http
                                                                                                       %3A%2F%2Fwww.ticketmaste
                                                                                                       r.com.au%2F&rct=j&q=ticketm
                                                                                                       aster&ei=Ow_YS5L2N8yLkAX
                                                                                                       yiLm1Bg&usg=AFQjCNGJb8o
                                                                 browse-ticketmaster.com.au-           LbTKvaWgDVB-
Explorer 8                           ticketmaster                en                            4.6.0   ZGF398OJuZw
                                                                                                       http://www.bing.com/search?q
                                                                 browse-ticketmaster.com.au-           =West+Coast+Eagles+Tickets
Explorer 7                           West Coast Eagles Tickets   en                            4.6.0   &FORM=R5FD
                                                                                                       http://www.jupitersgoldcoast.c
                                                                 browse-ticketmaster.com.au-           om.au/home.cms?ident=HOM
Explorer 8                                                       en                            4.6.0   E




                                                                 browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 8                                                       en                            4.6.0   u/
                                                                                                       http://www.google.com.au/sear
                                                                                                       ch?sourceid=navclient&aq=0&
                                                                                                       oq=ticketmaster&hl=en-
                                                                                                       GB&ie=UTF-
                                                                                                       8&rlz=1T4MEDA_en-
                                                                 browse-ticketmaster.com.au-           GBAU307AU308&q=ticketmas
Explorer 8                           ticketmaster australia      en                            4.6.0   ter+australia




ForeSee Results, Inc. Confidential                                                 506                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                                          http://www.google.com.au/url?
                                                                                                          sa=t&source=web&ct=res&cd=
                                                                                                          2&ved=0CA0QFjAB&url=http%
                                                                                                          3A%2F%2Fwww.ticketmaster.
                                                                                                          com.au%2FPowderfinger-
                                                                                                          tickets%2Fartist%2F781242&r
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                                                                                                          es+2010&ei=rlDYS-
                                                                                                          DgHYqTkAXv5p20Bg&usg=AF
                                                                                                          QjCNH3nCSEcE1FxP3mLCR
                                                                    browse-ticketmaster.com.au-           Uua5yOzPwKw&sig2=RlYHvW
Explorer 8                           powderfinger tour dates 2010   en                            4.6.0   itikX1uQbfWrFITw

                                                                    browse-ticketmaster.com.au-
Explorer 8                                                          en                            4.6.0

                                                                                                          http://www.google.com.au/sear
                                                                                                          ch?source=ig&hl=en&rlz=1W1
                                                                                                          ASUS_enAU305AU305&q=skil
                                                                                                          led+stadium+seating+plan&m
                                                                    browse-ticketmaster.com.au-           eta=lr%3D&aq=3&aqi=g10&aq
Explorer 8                           skilled stadium seating plan   en                            4.6.0   l=&oq=skilled+st&gs_rfai=
                                                                    browse-ticketmaster.com.au-
Explorer 6                                                          en                            4.6.0

                                                                    browse-ticketmaster.com.au-
Explorer 7                                                          en                            4.6.0
                                                                                                          http://www.akaaustralia.com.a
                                                                    browse-ticketmaster.com.au-           u/HARLEM/HarlemWebPage3.
Chrome 5                                                            en                            4.6.0   swf



                                                                    browse-ticketmaster.com.au-
Explorer 6                                                          en                            4.6.0




ForeSee Results, Inc. Confidential                                                    507                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0


                                                              browse-ticketmaster.com.au-
Explorer 7                                                    en                            4.6.0
                                                              browse-ticketmaster.com.au-
Explorer 7                                                    en                            4.6.0
                                                              browse-ticketmaster.com.au-
Explorer 7                                                    en                            4.6.0

                                                              browse-ticketmaster.com.au-
Explorer 7                                                    en                            4.6.0
                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0



                                                                                                    http://au.mg3.mail.yahoo.com/
                                                              browse-ticketmaster.com.au-           dc/launch?.gx=1&.rand=7prs4f
Explorer 7                                                    en                            4.6.0   j67v30o
                                                                                                    http://au.mg2.mail.yahoo.com/
                                                              browse-ticketmaster.com.au-           dc/launch?.gx=1&.rand=1adg8
Explorer 8                                                    en                            4.6.0   2gb6m6pd
                                                              browse-ticketmaster.com.au-
Explorer 8                                                    en                            4.6.0

                                                                                                    http://www.google.com.au/sear
                                                                                                    ch?sourceid=navclient&aq=0&
                                                                                                    oq=ticketmaster&ie=UTF-
                                                              browse-ticketmaster.com.au-           8&rlz=1T4ADFA_enAU369AU
Explorer 8                           ticketmaster australia   en                            4.6.0   372&q=ticketmaster+australia




ForeSee Results, Inc. Confidential                                              508                             Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                          http://www.ticketmaster.com.a
                                                                                          u/Powderfinger-
                                                    browse-ticketmaster.com.au-           tickets/artist/781242?dma_id=
Explorer 8                                          en                            4.6.0   703
                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0

                                                    browse-ticketmaster.com.au-           http://www.powderfinger.com/s
Explorer 8                                          en                            4.6.0   unsetstour


                                                                                          http://sydney.citysearch.com.a
                                                    browse-ticketmaster.com.au-           u/arts/1137759467860/Rock+t
Explorer 7                                          en                            4.6.0   he+Ballet
                                                                                          http://sn123w.snt123.mail.live.
                                                                                          com/mail/InboxLight.aspx?Fol
                                                                                          derID=00000000-0000-0000-
                                                                                          0000-
                                                                                          000000000001&InboxSortAsc
                                                    browse-ticketmaster.com.au-           ending=False&InboxSortBy=D
Explorer 8                                          en                            4.6.0   ate&n=847813990
                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0
                                                    browse-ticketmaster.com.au-
Explorer 7                                          en                            4.6.0


                                                                                          http://www.google.com.au/sear
                                                                                          ch?client=firefox-
                                                                                          a&rls=org.mozilla%3Aen-
                                                                                          GB%3Aofficial&channel=s&hl=
                                                                                          en&source=hp&q=ticketmaster
                                                    browse-ticketmaster.com.au-           &meta=cr%3DcountryAU&btn
Firefox 3.5                          ticketmaster   en                            4.6.0   G=Google+Search
                                                                                          http://www.google.com.au/sear
                                                                                          ch?hl=en&source=hp&q=ticket
                                                    browse-ticketmaster.com.au-           master&meta=&aq=f&aqi=&aq
Explorer 7                           ticketmaster   en                            4.6.0   l=&oq=&gs_rfai=
                                                    browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 8                                          en                            4.6.0   u/




ForeSee Results, Inc. Confidential                                    509                              Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                          http://www.google.com.au/sear
                                                                                          ch?q=ticketmaster&rls=com.mi
                                                                                          crosoft:en-au:IE-
                                                                                          SearchBox&ie=UTF-
                                                                                          8&oe=UTF-
                                                                                          8&sourceid=ie7&rlz=1I7GZHY
                                                    browse-ticketmaster.com.au-           _en&redir_esc=&ei=KVvZS6r
Explorer 8                           ticketmaster   en                            4.6.0   WNIfwsQOgq6C0AQ
                                                                                          http://www.google.com.au/sear
                                                                                          ch?hl=en&source=hp&q=ticket
                                                    browse-ticketmaster.com.au-           master&meta=&aq=f&aqi=g10
Explorer 7                           ticketmaster   en                            4.6.0   &aql=&oq=&gs_rfai=

                                                                                          http://sn121w.snt121.mail.live.
                                                                                          com/mail/InboxLight.aspx?Fol
                                                                                          derID=00000000-0000-0000-
                                                    browse-ticketmaster.com.au-           0000-
Explorer 8                                          en                            4.6.0   000000000001&n=417916869

                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0

                                                    browse-ticketmaster.com.au-           http://www.powderfinger.com/s
Chrome 4.1                                          en                            4.6.0   unsetstour
                                                                                          http://bl149w.blu149.mail.live.c
                                                                                          om/mail/InboxLight.aspx?Fold
                                                                                          erID=00000000-0000-0000-
                                                                                          0000-
                                                                                          000000000001&InboxSortAsc
                                                    browse-ticketmaster.com.au-           ending=False&InboxSortBy=D
Explorer 8                                          en                            4.6.0   ate&n=1786170872
                                                                                          http://www.davidcampbell.com/
                                                    browse-ticketmaster.com.au-           newsEvents/home.do?tourId=
Explorer 8                                          en                            4.6.0   20030915172706
                                                    browse-ticketmaster.com.au-
Firefox 3.6                                         en                            4.6.0



                                                    browse-ticketmaster.com.au-
Explorer 6                                          en                            4.6.0


                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0


ForeSee Results, Inc. Confidential                                    510                              Satisfaction Performance Report
Date Created: 05/02/2010




                                     browse-ticketmaster.com.au-
Explorer 7                           en                            4.6.0
                                     browse-ticketmaster.com.au-
Explorer 6                           en                            4.6.0
                                     browse-ticketmaster.com.au-
Explorer 8                           en                            4.6.0




                                     browse-ticketmaster.com.au-
Firefox 3.6                          en                            4.6.0




                                     browse-ticketmaster.com.au-
Explorer 8                           en                            4.6.0
                                     browse-ticketmaster.com.au-           http://www.ticketmaster.com.a
Explorer 7                           en                            4.6.0   u/section/family
                                                                           http://sn110w.snt110.mail.live.
                                                                           com/mail/InboxLight.aspx?Fol
                                                                           derID=00000000-0000-0000-
                                                                           0000-
                                                                           000000000001&InboxSortAsc
                                     browse-ticketmaster.com.au-           ending=False&InboxSortBy=D
Explorer 8                           en                            4.6.0   ate&n=1317428364




ForeSee Results, Inc. Confidential                     511                              Satisfaction Performance Report
Date Created: 05/02/2010




                                                                                          http://www.google.com.au/sear
                                                                                          ch?hl=en&source=hp&q=ticket
                                                    browse-ticketmaster.com.au-           master&meta=&aq=f&aqi=&aq
Safari 4                             ticketmaster   en                            4.6.0   l=&oq=&gs_rfai=
                                                    browse-ticketmaster.com.au-
Firefox 3.6                                         en                            4.6.0


                                                                                          http://au.mc395.mail.yahoo.co
                                                                                          m/mc/welcome?.gx=1&.tm=12
                                                    browse-ticketmaster.com.au-           57767259&.rand=4dshsj5s4m
Explorer 8                                          en                            4.6.0   4l9


                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0

                                                                                          http://www.google.com.au/url?
                                                                                          url=http://www.ticketmaster.co
                                                                                          m.au/afl&rct=j&ei=0pzaS_ncIY
                                                                                          zq7AOTuYl1&sa=X&oi=smap&
                                                                                          resnum=1&ct=result&cd=1&ve
                                                                                          d=0CAoQqwMoADAA&q=ticke
                                                    browse-ticketmaster.com.au-           tmaster&usg=AFQjCNH0SwJ0
Firefox 3.6                          ticketmaster   en                            4.6.0   BgpEEWyKklzi1l9MQMn14Q
                                                    browse-ticketmaster.com.au-           http://www.afl.com.au/tickets/t
Safari 4                                            en                            4.6.0   abid/212/default.aspx
                                                                                          http://www.starcity.com.au/Wh
                                                                                          ats_On-
                                                                                          Entertainment_Whats_On-
                                                                                          West_Side_Story.cms?ident=
                                                                                          28MBXDN5O6A47X7KVPTIJF
                                                    browse-ticketmaster.com.au-           3HKU2WMW&analyticsLink=L
Explorer 8                                          en                            4.6.0   eft

                                                    browse-ticketmaster.com.au-
Explorer 8                                          en                            4.6.0




ForeSee Results, Inc. Confidential                                    512                              Satisfaction Performance Report
Date Created: 05/02/2010


                                                                                                    http://www.google.com.au/url?
                                                                                                    sa=t&source=web&ct=res&cd=
                                                                                                    1&ved=0CAYQFjAA&url=http
                                                                                                    %3A%2F%2Fwww.ticketmaste
                                                                                                    r.com.au%2F&rct=j&q=ticketm
                                                                                                    aster+australia&ei=Y7faS5PIM
                                                                                                    JHWtAPAna2wAQ&usg=AFQj
                                                              browse-ticketmaster.com.au-           CNGJb8oLbTKvaWgDVB-
Explorer 8                           ticketmaster australia   en                            4.6.0   ZGF398OJuZw
                                                                                                    http://by145w.bay145.mail.live.
                                                                                                    com/mail/InboxLight.aspx?Fol
                                                                                                    derID=00000000-0000-0000-
                                                                                                    0000-
                                                              browse-ticketmaster.com.au-           000000000001&n=169147899
Explorer 8                                                    en                            4.6.0   5
                                                                                                    http://www.google.com.au/sear
                                                                                                    ch?client=firefox-
                                                                                                    a&rls=org.mozilla%3Aen-
                                                                                                    US%3Aofficial&channel=s&hl=
                                                                                                    en&source=hp&q=ticketmaster
                                                              browse-ticketmaster.com.au-           &meta=&btnG=Google+Searc
Firefox 3.6                          ticketmaster             en                            4.6.0   h
                                                                                                    http://www.google.com.au/sear
                                                                                                    ch?q=ticketmaster&ie=utf-
                                                                                                    8&oe=utf-
                                                              browse-ticketmaster.com.au-           8&aq=t&rls=org.mozilla:en-
Firefox 3.6                          ticketmaster             en                            4.6.0   GB:official&client=firefox-a
                                                                                                    http://co121w.col121.mail.live.
                                                                                                    com/mail/InboxLight.a