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					IMPORTANT CREDIT CARD NOTICE:

       (a)      Your credit card statement: if you purchased hotel only your credit card
       statement will show a charge from Issa Hotels and Resorts. If you purchased hotel and
       air package there will be 2 charges on your statement: airline ticket charge directly from
       the airline and the remaining amount due will be charged by Issa Hotels and Resorts.

       (b)     Non-payment. Credit card declined – air and hotel purchase: There is a
       delay between the time your booking is completed and the airline actually charges your
       credit card. In the event a credit card is declined an email notification will be sent to you.
       If Couples Resorts cannot collect the payment the airline ticket will not be issued and the
       reservation will be cancelled. If during that time the airfare rate expires Couples Resorts
       is not responsible for eventual rate increase.

POLICIES:
Couples only. Must be 18 years or older.
Minimum stay 3 nights, except Dec 26-Dec 29, a minimum of 5 nights is required.
Accommodation photographs are only a representation of the room category as actual room
floor plans may vary.

Secret Rendezvous booking: Your hotel will be assigned 7 days prior arrival. Room assignment
is called “Run of the House” – lowest room category of the chosen hotel will be allocated,
however hotel reserves the right to assign any room of their choice. Resort or room category
requests will not be accepted.

DEPOSIT:
Couples Resorts is pleased to offer two deferred payment plans available only through
Couples.com:

Normal Deposit:
       Hotel only: 400USD plus any optional items (eg: Travel Insurance, Spa, etc)
       Air&Hotel: $1500USD plus any optional items (eg: Travel Insurance, Spa, etc)
Final payment due 45 days prior arrival

“LoveAway” Payment Plan:
       Hotel only: 100USD plus any optional items (eg: Travel Insurance, Spa Treatments).
Date of reservation determines date of subsequent payment dates. Every 30 days your card will
be charged another $100 automatically. This process will be repeated each month until
approximately 45 days prior to arrival when final payment is due.
       Air&Hotel**: 1500USD plus any optional items (eg: Travel Insurance, Spa Treatments).
Date of reservation determines date of subsequent payment dates. Every 30 days your card will
be charged another $100 automatically. This process will be repeated each month until
approximately 45 days prior to arrival when final payment is due.

All deferred PAYMENT plans require the full amount due 45 days prior to arrival. The credit card
that was used for the initial payment(s) will automatically be charged any balance due.


** Per airline policies and rules airfare must be paid in full at the time of the purchase. In the
event that the airfare is more expensive than $1500.00 the total due for the flight will be charged
at the time of the booking.

FLIGHT RECONFIRMATION
The airline can modify flight schedule at anytime. Couples Resorts will try to forward such
notification to the guest email provided at the time of the booking. It is still passenger’s
responsibility to reconfirm their flight with the airline 24h prior travel date (by checking
directly on the airline website or by phone). Couples Resorts is not responsible for missed
flight in case of the flight schedule change.

CANCELLATION POLICY:
HOTEL: Up to 46 days prior to arrival: No penalty, hotel portion is refundable.
45 to 30 days prior to arrival: 400US non refundable.
29 to 15 days prior to arrival: 50% of the hotel price.
14 days and less: 100% of hotel price. No refunds for late arrival and early departures.
OPTIONAL ITEMS: travel insurance, spa treatments, or other optional items are payable in full
at the time of the booking and are non refundable.
AIRLINE TICKET*: Non-refundable. Changes subject to the airlines rules and conditions and
fees will apply. Name changes not allowed.

*Couples Resorts is not responsible for airline unconfirmed segments. If such situation arises
Couples Resorts reservation staff will work with the guest and the airline representative to
resolve the issue. If an alternative flight and pricing is not acceptable the airline ticket will not be
issued and collected payment will be refunded. There is a short delay between the time the
booking is made online credit, card charged and airline ticket is issued. Some airlines may
require instant purchase. In some very rare occasions airfare may increase between the time
the booking transaction was completed and the airline ticket is actually issued. Couples Resorts
is not responsible for airline fare increase. If such situation arises Couples Resorts will try to
negotiate rate adjustment however, if unsuccessful guest will be contacted and advised that
guest may pay for the fare increase or cancel the booking the ticket will not be issued and
collected money will be refunded.

BEST DEAL GUARANTEE*:
If Couples Resorts offers a better deal during your confirmed travel dates we will authorize a
change in your reservation to accommodate the better deal without penalty. All you have to do
is request the change. Call us at 1-800-couples ext 1 and we will apply the best deal to your
reservation.

Important: change must be made at least 46 days or more prior your arrival. Changes made
within 45 days will be subject to normal cancellation penalties.
*Best Deal is defined as the total value of nightly hotel only rate plus added value offers. Two
promotions cannot be combined.

TRAVEL INSURANCE:
Travel insurance is offered only to US and Canadian residents.
For details please consult this link: http://couples.com/11TravelInsuranceOffer.htm
The certificate of the coverage can be printed from:
                          http://www.tripmate.com/tics/438C-WEB-05-09.pdf

				
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posted:8/15/2011
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