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					    Bank of India, Head Office- Card Products Dept.
- 1 RFP – Outsourcing of ATM/Debit Card Management




        BANK OF INDIA




      Relationships beyond banking




            BIDDING DOCUMENT

                    BID FOR

Outsourcing of ATM / Debit Card
         Management
            Ref: BOI:CPD:DEBIT:002

              Dated: 13th April 2011
                                CONTENTS


             PART                      DESCRIPTION
              1.      INVITATION TO BID (ITB)
              2.      INSTRUCTIONS FOR BIDDERS (IFB)
              3.      TERMS & CONDITIONS OF CONTRACT (TCC)
              4.      FUNCTIONAL SPECIFICATIONS & DELIVERABLES
                      (FSD)
               5.     PRICE, TIME AND PAYMENT SCHEDULE
               6.     BID FORMS
               7.     PRESCRIBED FORMATS




It is hereby clarified that the Bid/ response to the RFP should be submitted in the
exact format given herein without making any changes/alterations to the RFP
document. Any change/alteration made to the RFP document by the participant
would make his Bid/ response to the RFP void and the same shall be liable to be
rejected by the Bank without further going to the merits of the tender. It is also
clarified that in case of any difference/change between Bid/ response to the RFP
document submitted by the participant and the RFP document maintained by
Bank of India (Bank), would be considered as authentic and binding on the
participant.
                                         Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


                                 Bank of India
                    Head Office, Card Products Department,
                         Bank of India Bldg, 4th Floor,
                 70/80 Mahatma Gandhi Road, Mumbai 400 001

Tender No. BOI: CPD: DEBIT: 002                                     Dated: 13th April 2011

Project: Outsourcing of ATM / Debit Card Management

                          PART – 1: INVITATION TO BID (ITB)

1.    BANK OF INDIA invites wax sealed Bids from eligible Bidders having relevant
      work experience for taking up end-to-end ATM / Debit Card Management and
      other related Back Office Operations.
2.    Eligibility Criteria :

      a. Should have at least two years‟ experience in Managing entire operations in
         connection with outsourcing of Debit/Credit Card operations of a reputed Bank
         with necessary VISA and MasterCard registration/certification for a reputed
         bank or financial institution and should have a tie up with a VISA and MASTER
         CARD certified bureau for card personalisation.

                                               Or

      b. Should have been registered as third party service provider with MasterCard
         and VISA for Credit Card and/ or Debit Card operations and should have at
         least two years‟ experience in Managing entire operations in connection with
         outsourcing of Debit/Credit Card operations


3.    Availability of Forms:

      The RFP is downloadable from the Website of the Bank. However a cost of
      Rs.5,000/- (non-refundable) is to be submitted in the form of pay order/demand
      draft favouring “Bank of India, RFP for ATM/Debit Card Management” payable at
      Mumbai at the time of submission of the proposal at Card Products Department,
      Bank of India Building, 4th Floor, Fort, Mumbai 400 001.
4.    The time schedule is as under:

a.   Date of availability of Bid 13th April 2011
     documents on the Web site

b.   Last date for submission of Bids   6th May 2011 upto 1500 hours ( 3.00P.M.)

                                  Bids submitted after the date and time mentioned
                                  above will not be opened.
c.   Date and Place of Opening of 7th May 2011 at 1600 hours (4.00P.M)
     Technical Bid                Head Office,
                                  Card Products Department,
                                  Bank of India Bldg. 4th Floor,
                                  70/80 Mahatma Gandhi Road, Mumbai 400 001
d.   Cost of Bid Documents        INR 5000/- (Rupees Five Thousand only)

                                                                                 Page No. 2
                                          Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011



                                        By means of a Pay Order or DD only favouring
                                        “Bank of India, RFP for ATM/Debit Card
                                        Management”, payable at Mumbai.
e.   Address for communication             Deputy General Manager
                                           Bank of India
                                           Head Office, Card Products Department
                                           Bank of India Building, 4th Floor, Fort,
                                           Mumbai 400 001
                                           Phone : 2268 2032 / 2268 2033
                                           Fax      : 2268 2043
                                           Email : HeadOffice.CPD@bankofindia.co.in
                                           Website: www.bankofindia.com

5. Tenders are being called on Two Covers Bid system of tendering, consisting of
   „TECHNICAL BID‟ and „FINANCIAL BID‟.
6. All Bids must be accompanied by a Bid security as specified in the Bid document and
   must be delivered at the above address before the date and time indicated above.
7. Bank of India reserves the right to accept or reject in part or full any or all the bids
   without assigning any reasons.




                                                                                  Page No. 3
                                         Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011



                  PART – 2: INSTRUCTIONS FOR BIDDERS (IFB)

1.    General Information

1.1   Bank of India has arrangement with VISA International and MASTER CARD
      Global for issuing Debit cum ATM Cards. Presently the Bank is having a card
      base of more than 75 lacs.


1.2   The initial extraction of application data for Debit Card at Branch level is done
      through Bank‟s Core Banking Solution. Similarly Card replacement, Repin,
      Change of Name in card and Change of address is also processed through the
      Bank‟s Core Banking Solution. The above processes are centrally downloaded
      and encrypted. The encrypted data is sent by mail to our Service Provider for
      issuance of cards.

1.3   The encrypted data is decrypted and processed by the Service Provider at their
      location in Mumbai and PIN generation is done by the Service Provider in the
      Bank‟s premises at Mumbai.

2.    Requirements and Specifications:

2.1   All our branches operate under a single Core Banking Solution. We intend to
      issue ATM / Debit Card to all our eligible customers, and new customers by way
      of Welcome Kit. In addition the selected Service provider will also have to process
      Non Personalized Cards, which will be activated subsequently. Presently around
      7500 requests for new cards are being processed on daily basis.

2.2   It is proposed to renew the outsourcing of the ATM and Debit card Personalisation
      Activity and related Back Office functions, as our old Agreement has outlived its
      period of contract. The requirement and specifications are detailed in Part 4 –
      Functional Specifications and Deliverables.

2.3   The customers Application / Data files will be sent to the Service Provider for card
      production. The Data flow will be as under :

       a)    All Data files / Applications directly are sent to Service providers for card
             production by our Data Centre or Card Product Department.

2.4   The Service Provider shall forward the embossed / indent printed ATM / debit
      cards to the respective branches and PIN mailers to the customers. Bank is
      planning to introduce despatch of Debit Cards and pins together where the cards
      will be activated after the service provider receives instruction from the branch
      through the Core Banking Solution.

2.5   The generation of PIN mailers and despatch to Cardholders will be taking place
      from Bank‟s premises. The Service Provider is required to make their own
      arrangements for necessary infrastructure / manpower etc., for this purpose.

2.6   Service Provider must establish a dedicated call centre for answering customer
      queries and grievance regarding status of card. A dedicated web site where the
      branches / Zonal Offices can have access to register their grievances should be
      provided by the service provider. The replies to the queries should be provided

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                                         Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


      expeditiously through the web site.


3.    Eligibility of Bidder

3.1   The Bidder -
      a.       Should be a VISA and also a MASTER CARD certified card
      personalisation bureau having thorough knowledge of various aspects of debit /
      credit card operations and should have at least two years‟ experience in Managing
      entire operations in connection with outsourcing of Debit/Credit Card operations of
      with necessary VISA and MasterCard registration/certification for a reputed bank
      or financial institution and should have a tie up with a VISA and MASTER CARD
      certified bureau for card personalisation.
                                               Or

      b.     Should have been registered as third party service provider with
      MasterCard and VISA for Credit Card and/ or Debit Card operations and should
      have at least two years‟ experience in Managing entire operations in connection
      with outsourcing of Debit/Credit Card operations for a reputed bank.

3.2   The Bidder or the personalisation bureau/ Company with whom the bidder has
      entered or proposes to enter into service level agreement must have capability
      and infrastructure to generate at least 5,000 cards or more per day for the Bank,
      however the Bank will be under no obligation to provide the same on a daily basis.

4.    Cost of Bidding Document
      The RFP is downloadable from the Website of the Bank. The interested
      respondents may download the bidding document from the website of Bank of
      India www.bankofindia.com. However a cost of Rs. 5,000/- (non-refundable) is to
      be submitted in the form of pay order/demand draft favouring “Bank of India, RFP
      for ATM/Debit Card Management” payable at Mumbai at the time of submission of
      the proposal at Card Products Department,4th floor, Bank of India Building, Fort ,
      Mumbai 400 001.The bidder shall bear all costs associated with the preparation
      and submission of the bid, and the Bank will in no case be responsible or liable for
      these costs, regardless of the conduct or outcome of the bidding process.
      Unsuccessful bidder‟s bids will not be returned.

5.    Contents of Bid Document

5.1   The services required, bidding procedures, and contract terms are prescribed in
      the Bid document. The Bid Document includes the following:
      5.1 a) Part – 1: Invitation to Bid (ITB)
      5.2 b) Part – 2: Instructions for Bidders (IFB)
      5.2 c) Part – 3: Terms and Conditions of Contract (TCC)
      5.2 d) Part – 4: Functional Spcifications and Deliverables (FSD)
      5.2 e) Part – 5: Price, Time and Payment Schedule
      5.2 f) Part – 6: Bid Forms
      5.2 g) Part – 7: Prescribed Formats

5.2   The Bidder is expected to examine all instructions, forms, terms and conditions
      and specifications in the Bid Document. Failure to furnish all information required
      by the Bid Document or to submit a Bid not substantially responsive to the Bid
      Document in any respect will be at the Bidder‟s risk and may result in the rejection
      of the Bid.

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                                             Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


5.3    The bidder shall not, without the Bank‟s prior written consent, make use of any
       document or information enumerated in IFB clause 5.1 except for purposes of
       performing the Contract.
6.     Clarification of Bid Document
6.1    A prospective Bidder requiring any clarification of the Bid Document may notify the
       Bank in writing or by facsimile at the address indicated in ITB. The Bank will
       respond in writing or by facsimile to any request for clarification of the Bid
       Document, which it receives not later than 5 (five) days prior to the deadline for
       the submission of Bids prescribed in ITB.
7.     Amendment of Bid Document
7.1    At any time prior to the deadline for submission of bids, the Bank, for any reason,
       whether, at its own initiative or in response to a clarification requested by a
       prospective bidder, may modify any term or condition of the Bid document by an
       amendment. Such amendments will be put on the website.
7.2    In order to allow prospective bidders reasonable time in which to take the
       amendment into account in preparing their bids, the Bank, at its sole discretion,
       may extend the deadline for the submission of bids. Such extension will be
       notified on the website.

8.     Bid Form
8.1    The Bidder shall complete the Bid Forms and the Price Schedule furnished in the
       Bid Document.
9.     Bid Prices
9.1    Prices quoted by the Bidder shall remain fixed during the Contract period and
       shall not be subject to variation on any account, including exchange rate
       fluctuations, changes in taxes, duties, levies, charges etc. A Bid submitted with
       an adjustable price quotation will be treated as non-responsive and will be
       rejected.
9.2    Prices should be quoted both in words and figures. In case of any discrepancy in
       amount quoted in words and figures the price amount quoted in words will be
       taken into consideration.
10.    Bid Currencies
10.1   Bids are to be quoted in Indian Rupees only.
11.    Bid Security
11.1   The Bidder shall furnish, as part of its Bid, a Bid security of Rs. 2,00,000/-
       (Rupees Two Lakhs). The Bid security shall be interest free, in Indian Rupees and
       shall be in one of the following forms:
       i.    Bank guarantee issued by a reputed bank in India, acceptable to the Bank, in
             the form provided in the Bid, valid for 60 (sixty) days beyond the validity of the
             Bid as per specimen Form 2 in Part 7 of this document.
             (Note: Presence of restrictive clauses in the Bid Security Guarantee Form
             such as suit filed clause / clause requiring the Bank to initiate action to
             enforce the claim etc., will render the Bid non-responsive.)
             Or
       ii.   Banker‟s Cheque / Demand Draft favouring Bank of India drawn on any
             nationalised bank or private bank acceptable to Bank of India, payable in


                                                                                     Page No. 6
                                           Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


            Mumbai.
11.2   Any bid not accompanied by the Bid security as mentioned above, will be rejected
       by the Bank, as non-responsive.
11.3   Unsuccessful bidder‟s bid security will be discharged or returned as promptly as
       possible but in any case within 60 (sixty) days from the date of expiration of the
       period of bid validity prescribed by the Bank.

11.4   Interest is not payable on the bid amount.
11.5   The successful bidder‟s bid security will be discharged upon such bidder signing
       the Contract.
11.6   The bid security shall be forfeited in the following events:
       If a bidder withdraws their bid during the period of bid validity specified by the
       bidder on the bid form
       Or
       If a bidder makes any statement or encloses any document which turns out to be
       false / incorrect at a later date
       Or
       in the case of a successful bidder, if the bidder fails to sign the Contract within the
       stipulated period.

12.    Period of Validity of Bids
12.1   Bid shall remain valid for a period of 180 (one hundred eighty) days from the date
       of opening of the technical bid. The Bank shall reject a bid valid for a shorter
       period as non-responsive.
12.2   In exceptional circumstances, the Bank may solicit the Bidders‟ consent to an
       extension of the period of validity. The request and the responses thereto shall be
       made in writing. The Bid security provided shall also be suitably extended. A
       Bidder may refuse the request without forfeiting its Bid security.

13.    Signing and Submission of Bid

13.1   Participation in the bidding process implies participant‟s consent to all the terms
       and conditions and other requirements contained in any part of the bid document.
13.2   The Bid shall be typed or written in indelible ink and shall be signed by the Bidder
       or person or persons duly authorised to bind the Bidder to the Contract. The
       person or persons signing the Bids shall initial all pages of the Bids.
13.3   Any alterations, interlineations, erasures, or overwriting shall be valid only if they
       are authenticated by full signature of the person signing the Bids.
13.4   Each bid should be submitted in two parts, as mentioned below:
       13.4.a) The bidder shall wax seal the “Technical Bid” and “Financial Bid” in two
               separate envelopes.
       13.4.b) The envelope containing Technical Bid shall be marked “TECHNICAL BID
                 for Outsourcing of ATM / Debit Card Management”.
       13.4.c)   The envelope containing Financial Bid shall be marked “FINANCIAL BID
                 for Outsourcing of ATM / Debit Card Management”.
       13.4.d) The two bids shall be put in a third outer envelope and wax sealed. This

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                                          Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


                 envelope shall bear the legend “Bid for Outsourcing of ATM / Debit Card
                 Management”.
       13.4.e) All the three Bid envelopes shall bear Bank‟s address given in section 4
               of Part 1 (ITB) and each should bear the Bidder‟s name and full address.
       13.4.f)   Any bid envelope not bearing the prescribed legends or Bidder‟s and
                 Bank‟s name and address will render the bid invalid.
13.5   If the envelopes are not sealed and marked, the Bank will assume no
       responsibility for the Bid‟s misplacement or premature opening.
13.6   Documents to be put in Envelope containing Technical Bid are:
       13.6.a) Bid Form in the format provided in Part 6 of this Bid Document.
       13.6.b) Additional Information on Company‟s letterhead as per specimen
               provided in Part 7 – Form 3, of this document.
       13.6.c)   Copy of the certification from VISA and MASTER CARD International as
                 per item 3.1 of Part – 2
                                                    Or

          i.             Documentary proof of the tie up with Card Personalisation
                 Bureau, with copy of VISA and MASTER CARD certification.
                                                     And
          ii. A bank-wise / Institution-wise summary of ATM / Debit Card / Credit Card
              personalized other debit/ credit card operations carried out during the last 2
              years, incorporating following details:
               Names of the Banks / Institutions
               Number of ATM, Credit Card and Debit Cards handled so far with
                 institution wise and year-wise break-up (separate figures for ATM,
                 Credit and Debit cards)
               Details of other services provided with respect to the ATM / Debit /
                 Credit Card management
                                                   And
         iii. Undertaking to
              a.   deposit the necessary registration fees with the Bank for registration
                   with Master Card and VISA to be a third party service provider to the
                   Bank
              b.   pay necessary renewal fee to the Bank for the Registration with
                   MasterCard/VISA to be a third party service provider to the Bank.
              c.   comply with all such mandates as prescribed by Master Card and
                   VISA from time to time to be a third party service provider to the
                   Bank
              d.   execute all such necessary agreements/ documents as prescribed by
                   Master Card and VISA from time to time to be a third party service
                   provider

                                                  And

         iv. Documentary proof of the tie up with Card Personalisation Bureau, with
             copy of VISA and MASTER CARD certification.
                                                   And
          v. Referral Letters from the client Banks / Institutions clearly stating the nature


                                                                                  Page No. 8
                                            Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


                 of jobs handled by the bidder for the Bank / Institution and Name of the
                 contact person at these Banks / Institutions with Designation, Postal
                 Address, Contact Phone and Fax numbers, E-Mail IDs, etc.

       13.6.d) Addresses of the Centres where infrastructure facilities exist should be
               furnished. Details of centre-wise make, model, year of manufacture of
               equipment / machinery with installed capacity in terms of number of
               Cards that could be processed per day as well as operating system(s),
               RDBMS(s) and application software should also be furnished, to the
               extent available, with the technical bid. In any case full details would be
               required to be furnished before execution of contract.
                   The Bank reserves right to inspect such installation/s while evaluating the
                   Technical Bid. The Bidder has to bear all the cost for such inspections.

       13.6.e) Details of disaster recovery set-up of the company with addresses of
               alternate sites for data storage and set-up at that place.
       13.6.f)     Proposal Form (FORM 1 in Part – 7) completed and duly signed by the
                   bidder.
       13.6.g) Bid Security of Rs.2,00,000/- (Indian Rupees Two lakhs) as per item 11
               of Part – 2.
       13.6.h) Details of the subcontracting of any portion of the processes involved in
               Card management, if sub-contracting is envisaged.
       13.6.i)     Any other document bidder wishes to produce in support of the facts in
                   the bid submitted by it.
       Any Technical Bid not containing any of the above documents will be rejected.
       Any Technical Bid containing any price information will be rejected.
13.7   Envelope containing Financial Bid should have the following documents:
       13.7.a) Bid Form in the format provided in Part 6 of this Bid Document.
       13.7.b) Price Schedule – Part 5.

14.    Deadline for Submission of Bids
14.1   Proposals must be received by the Bank at the address specified in section 4 of
       ITB, not later than 1500 hours (3.00P.M) on 6th May 2011.
14.2   Bidders submitting the bids through postal / Courier services should ensure that
       the bids are received in Bank‟s office well before the deadline set for the same.
14.3   The Bank may, at its discretion, extend this deadline for the submission of Bids by
       amending the Bid Documents, in which case, all rights and obligations of the Bank
       and Bidders previously subject to the deadline will thereafter be subject to the
       deadline as extended.
15.    Late Receipt of Bids
15.1   Any Bid received by the Bank after the prescribed deadline for submission of Bids,
       will be rejected and returned unopened to the Bidder.
16.    Modification and Withdrawal of Bids
16.1   The Bidder may modify or withdraw their Bid, provided they send a written notice
       of the modification, including substitution or withdrawal of the Bids and it is
       received by the Bank, before the deadline prescribed for submission of Bids.
16.1.a) The Bidder‟s modification or withdrawal notice shall be prepared, sealed, marked

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                                           Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


       and dispatched to the Bank in the same way of the bid to the address mentioned
       in Bank‟s address given in section 4 of Part 1 (ITB) and each should bear the
       Bidder‟s name and full address.

16.2   No Bid shall be modified after the deadline for submission of Bids.
16.3   No Bid shall be withdrawn in the interval between the deadline for submission of
       Bids and the expiration of the period of Bid validity specified by the Bidder on the
       Bid Form. Withdrawal of a Bid during this interval shall result in the forfeiture of its
       Bid security.

17.    Opening of Bids by the Bank
17.1   The Bank will open all Technical bids in the presence of Bidders‟ representatives
       who choose to attend, at the time, on the date, and at the place specified in ITB.
17.2   The Bidders‟ names, bid modifications or withdrawals and the presence or
       absence of requisite bid security and such other details as the Bank at its
       discretion may consider appropriate, will be announced at the time of opening of
       bids. No bid shall be rejected at this stage, except for late bids, which shall be
       returned unopened to the Bidder.
17.3   Bids (and modifications sent) that are not opened at Bid Opening shall not be
       considered further for evaluation, irrespective of the circumstances. Withdrawn
       bids will be returned unopened to the Bidders.

18.    Preliminary Examination
18.1   The Bank will examine the Bids to determine whether they are complete, required
       security has been furnished, the documents have been properly signed, and the
       Bids are generally in order. Bids signed by agents shall be treated as non-
       responsive.
18.2   The Bank may waive at its sole discretion any minor infirmity, nonconformity, or
       irregularity in a Bid which does not constitute a material deviation, provided such
       waiver does not prejudice or affect the relative ranking of any Bidder. Bank‟s
       decision in this respect shall be final and binding on all the bidders.
18.3   Prior to the detailed evaluation, the Bank will determine the substantial
       responsiveness of each Bid to the Bid Document. For purposes of these Clauses,
       a substantially responsive Bid is one that conforms to all the terms and conditions
       of the Bid Document without material deviations. Deviations from, or objections or
       reservations to critical provisions, such as those concerning Bid Security,
       Applicable Law and Qualification Criteria will be deemed to be a material
       deviation. The Bank‟s determination of a Bid‟s responsiveness is to be based on
       the contents of the Bid itself, without recourse to extrinsic evidence.
18.4   If a Bid is not substantially responsive, it will be rejected by the Bank and may not
       subsequently be made responsive by the Bidder by correction of the
       nonconformity.
18.5   Only those bidders whose technical bids have been found substantially
       responsive would be intimated by the Bank about their responsiveness. The
       Financial Bids would then be opened in the presence of the technically responsive
       bidders‟ representatives on a specified date and time to be intimated to the
       respective bidders.

19.    Clarification of Bids
19.1   During evaluation of the Bids, the Bank, at its discretion, may ask the Bidder for

                                                                                 Page No. 10
                                           Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


       clarification of its Bid. The request for clarification and the response shall be in
       writing, and no change in the prices or substance of the Bid shall be sought,
       offered, or permitted.

20.    Opening of Financial Bids

       After evaluation of Technical Bid, Bank shall notify the Bidders whose Technical
       Bid has been considered acceptable by the Bank indicating the date, time and
       place for opening of the financial Bids in the presence of Short listed bidders.

21.    Evaluation and Comparison of Financial Bids
21.1   The Bank will evaluate and compare the Financial Bids that have been
       determined to be substantially responsive.
21.2   If there is a discrepancy between words and figurers, the price in words will
       prevail. If the bidder does not accept the price in words its bid will be rejected, and
       its bid security shall be forfeited.
21.3   The Bank‟s evaluation of a Financial Bid will take into account, in addition to the
       Bid price quoted, one or more of the following factors:
       21.3.a) deviations in time specified for rendering each of the services covered
               under the bid;
       21.3.b) deviations in payment schedule from that specified;
       21.3.c)   other specific criteria indicated in the Bid and / or in the Technical
                 Specifications
21.4   For factors retained in the bid, one or more of the following quantification methods
       will be applied:
       21.4.a)   Deviations in Time Schedule (Part 5):
                 Services covered under this document are to be rendered within the time
                 specified for each activity; an adjustment of 0.5% of the bid price per day
                 will be added for evaluation of bids offering delayed services. No credit
                 shall be given for early performance.
       21.4.b)   Deviations in Payment Schedule (Part 5):
               If the bid deviates from the payment schedule prescribed in the Financial
               Bid and if such deviation is considered acceptable to the Bank, the bid
               will be evaluated by calculating notional interest earned @ 15% p.a. on
               estimated monthly payment for any early payment involved in the terms
               outlined in the bid as compared to those stipulated in the bid document
               and proportionately apportioned to the prices.
22.    Contacting the Bank
22.1   No bidder shall contact the Bank on any matter relating to its bid, from the time of
       opening of bid to the time the contract is awarded.
22.2   Any effort by a Bidder to influence the Bank in its decisions on Bid evaluation, Bid
       comparison or contract award, shall result in disqualification of the Bidder.
23.    Notification of Award
23.1   Prior to expiration of the period of Bid validity, the Bank will notify the successful
       Bidder in writing or by e Mail and or by Fax that their Bid has been accepted.
23.2   The notification of award will constitute the formation of the Contract.
23.3   Upon the successful Bidder‟s signing the contract, the Bank will promptly notify
       each unsuccessful Bidder and will discharge its Bid security.



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                                          Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011



24.    Signing of Contract
24.1   At the same time as the Bank notifies the successful Bidder that its Bid has been
       accepted, the Bank will send the Bidder the Contract Form incorporating all
       agreements between the parties.
24.2   Within seven (7) days of receipt of the Contract Form, the successful Bidder shall
       sign and date the Contract and return it to the Bank.
24.3   Failure of the successful Bidder to comply with the requirement of Clause 23.2
       shall constitute sufficient grounds for the annulment of the award and forfeiture of
       the Bid security, in which event; the Bank may make the award to the next lowest
       evaluated Bidder or call for new Bids.
24.4   The RFP would bind neither the Bank in any contract nor it an offer of an
       assignment/contract. The Bank reserves the right to accept any bid/ proposal or
       reject any or all the bids/ proposals received in response to the RFP and to cancel
       the entire process at any time prior to award of the assignment/contract, without
       thereby incurring any liability to the affected respondent/s.
24.5   Successful bidders will be required to furnish performance security as per the
       Banks requirement at the time execution of SLA.

       Note: Not withstanding anything said above, the Bank reserves the right to reject /
       award the contract to any vendor or cancel the entire process without assigning
       reasons thereto.




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                                            Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


                     Part 3 - Terms and Conditions of Contract (TCC)

      This part postulates, in broad terms, the conditions of contract. Nuances shall be
      the subject matter of discussions and consultation between the Bank and the
      successful bidder and points emerging out of such consultation shall form part of
      the SLA.
1.       Definitions
In this Contract, the following terms shall be interpreted as indicated:


1.1             “The Bank” means Bank of India, including its Head Office, Zonal Offices,
         Training Centre, Branches and other establishments of Bank of India, who will be
         outsourcing ATM / Debit Card Personalization and related services;

1.2            “CPD” means Card Products Department

1.3            “The Service Provider” means the successful Bidder.

1.4             “The Contract” and “The Agreement” both mean the Service Level
         Agreement (SLA) which will be entered into between the Bank and the successful
         bidder

1.5           “The Contract Price” means the price payable to the Service Provider by the
         Bank under the Agreement for the full and proper performance of its obligations

1.6             “Services” means all the functions related to Credit / Debit cum ATM / ATM
         card personalisation and PIN generation including data entry, scanning, data
         processing, stuffing the envelopes, despatch, hot-listing / cancellation of cards,
         addition / deletion of secondary accounts, record maintaining, providing MIS and
         other information as required by the Bank or any statutory authority including
         Reserve Bank of India and Government of India or any State Government etc.;

1.7             “ITB” means Invitation to Bid (Part – 1 of this document)

1.8            “IFB” means Instructions for Bidders (Part – 2 of this document)

1.9           “TCC” means the Terms and Conditions of Contract (Part – 3 of this
         document)

1.10            “FSD” means the Functional Specifications and Deliverables (Part – 4 of
         this document)

1.11           “Price Schedule” means Price, Time and Payment schedule (Part – 5 of this
       document).
Bid Document means this document consisting of 7 parts viz., (i) ITB, (ii) IFB, (iii) TCC,
(iv) FSD, (v) Price Schedule (vi) Bid forms (vii) Prescribed Formats.

2.       Use of Contract Documents and Information
2.1             The Bidder shall not, without the Bank‟s prior written consent, disclose the
         Agreement, or any provision thereof, or any specification, plan, drawing, pattern,
         sample, specimen or information furnished by or on behalf of the Bank in
         connection therewith, to any person other than a person employed by the Bidder
         in the performance of the Contract. Disclosure to any such employed person shall

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      be made in confidence and shall extend only so far that may be necessary for
      purpose of such performance.
2.2         Any document, other than the Agreement itself, enumerated in IFB clause
      5.1 shall remain the property of the Bank and shall be returned (in all copies) to
      the Bank on completion of the Service Provider‟s performance under the
      Agreement, if so required by the Bank.

3.    Payment
3.1         Payment shall be made in Indian Rupees, on monthly basis in the first week
      of every month for the services rendered during the previous month as per the
      Agreement on submission of commercial invoices.

4.    Prices
4.1          Monies payable to the Service Provider as quoted in the Price Schedule
      shall be firm and not subject to adjustment during performance of the Contract,
      irrespective of reasons whatsoever, including exchange rate fluctuations, changes
      in taxes, duties, levies, charges, etc. All prices will be valid during the currency of
      the Agreement.
5.    Penalty for non-adherence to the Time Schedule
5.1           The time schedule for each item of deliverables is specified in Part – 4
      Functional Specifications and Deliverables of this document. Service Provider
      shall be responsible for maintaining and providing necessary reports for the
      activities outsourced by the Bank under the project. In case of any delays Bank
      will deduct 3% from the amount payable to the Service Provider pertaining to the
      delayed portion of the activity.
6.    Agreement Period
6.1         The Bank proposes to enter into an Agreement with the Service Provider for
      a period of three years for availing the services specified in Part 4 – Functional
      Specifications and Deliverables of this bid document.
7.    Assignment
7.1          The Service Provider shall not assign to any third party, in whole or in part
      of their obligations to perform under the Contract, except with the Bank‟s prior
      written consent.
8.    Subcontracts:
8.1           The Service Provider should advise the Bank in the documents in writing of
      all the subcontracts that have been already awarded with complete details such
      as the activity, function, agency with whom they entered into sub contract, period
      of contract, etc.
8.2           The Service Provider shall attach a certified copy of the agreement of the
      subcontract already entered into with each of the agencies/ firms/ companies to
      the Bank.
8.3           In case the service provider intends to enter into sub contract regarding any
      activity or function during the currency of the contract, they should inform the Bank
      in writing the activity and or functions for which they want to enter into subcontract
      for prior approval.
8.4           The service provider has to submit a copy of the agreement of the
      subcontract to the Bank for prior approval.
8.5           Any subcontract that has already been entered into or to be entered into by
      the service provider shall not relieve the Service Provider from any liability or

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       obligation under the Agreement.
8.6          All Subcontracts already entered into or to be entered into by the service
       provider must comply with the provisions of TCC.




9.     Out sourcing
9.1           The Bidder should notify in the bid document the activities and or functions
       that they have already outsourced or propose to outsource in the technical bid
       document and the names of the agencies/ companies with complete details such
       as the activity, function, agency with whom they entered into for outsourcing,
       period of contract, etc.
9.2           The Service Provider shall attach a certified copy of the agreement of the
       outsourcing already entered into with each of the agencies/ firms/ companies to
       the Bank.
9.3           In case the service provider intends to enter into outsource regarding any
       activity or function during the currency of the contract, they should inform the Bank
       in writing the activity and or functions for which they want to outsource for prior
       approval.
9.4           The service provider has to submit a copy of the agreement of the
       outsourcing to the Bank for prior approval.
9.5           Any outsourcing activity that has already been entered into or to be entered
       into by the service provider shall not relieve the Service Provider from any liability
       or obligation under the Agreement.
9.6          All outsourcing already entered into or to be entered into by the service
       provider must comply with the provisions of TCC.
10.    Force Majeure
10.1          Notwithstanding the provisions of TCC, the Service Provider shall not be
       liable for any penalties as per clause 5 above, for default if and to the extent that
       its delay in performance or other failure to perform its obligations under the
       Agreement is the result of an event of Force Majeure,
10.2           For the purposes of this clause, “Force Majeure” means an event beyond
       the control of the Service Provider and not involving the Service Provider‟s fault or
       negligence and not foreseeable like earthquakes, epidemics, war, fire, revolution,
       riots, natural disaster, acts of God.
10.3          If a Force Majeure situation arises, the Service Provider shall promptly
       notify the Bank in writing of such condition and the cause thereof. Unless
       otherwise directed by the Bank in writing, the Service Provider shall continue to
       perform its obligations under the Agreement as far as is reasonably practical, and
       shall seek all reasonable alternative means for performance not prevented by the
       Force Majeure event.
11.    Taxes and Duties
11.1         Service Provider will be entirely responsible for all applicable levies,
       charges, license fees, royalties etc., except the service tax (if applicable) payable
       as per the existing laws, in connection with Services Outsourced by the Bank.
12.    Income / Corporate Taxes in India:
12.1         The Service Provider shall be liable to pay all corporate tax, income tax and
       any other tax that shall be levied according to the laws and regulations applicable
       from time to time in India. The Bank‟s liability is restricted to the payment of

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       charges to the Service Provider as per SLA.
12.2         Wherever the laws and regulations require deduction of any taxes at the
       source of payment, the Bank shall effect such deductions from the payment due to
       the Service Provider. The Bank shall remit such monies to the competent authority
       and furnish certificate of deduction as provided in the relevant law under which
       such deductions are made.
12.3         The Service Provider‟s staff, personnel and labour will be liable to pay
       personal income taxes in India in respect of such of their salaries and wages as
       are chargeable under the laws and regulations for the time being in force, and the
       Service Provider shall perform such duties in regard to such deductions thereof as
       may be imposed on him by such laws and regulations.
13.    Service Provider Integrity:
13.1          The service provider shall use / procure only properly licensed software for
       carrying out its obligations under the agreement.
13.2         The Service Provider is responsible for and obliged to conduct all
       contracted activities in accordance with the agreement using state-of-the-art
       machinery and economic principles and exercising all means available to achieve
       the performance specified in the agreement.
14.    Service Provider’s obligations:
14.1          The Service Provider is obliged to work closely with the Bank‟s staff, act
       within its own authority and abide by directives issued by the Bank in executing
       the contract / the Agreement. The Service Provider shall follow industry „Best
       Practices‟.
14.2         The Service Provider will abide by the job safety measures prevalent in
       India and will free the Bank from all demands or responsibilities arising from
       accidents or loss of life, the cause of which is the Service Provider‟s negligence.
       The Service Provider will pay all indemnities arising from such incidents and will
       not hold the Bank responsible or obligated.
14.3          The Service Provider is responsible for managing the activities of its
       personnel or sub-contracted personnel and will hold itself responsible for any
       misdemeanours, and Bank shall not be responsible for the conduct of Service
       Provider‟s employees or they shall not be treated as employed by the Bank
       directly or indirectly under any circumstances.
14.4           Cardholder data is a valuable asset and proprietary of the Bank. Under no
       circumstances shall the Service Provider disclose, publish, part with, sell or make
       it available to any other third party, except its own employees who are required to
       handle this information in the normal course of their duties. Service Provider shall
       allow access to such employees to only that portion of the data, which is required
       by them to discharge their duties. It is obligatory for the Service Provider to ensure
       complete confidentiality by its employees. Suitable clauses will be incorporated in
       the SLA governing maintenance of confidentiality and secrecy of cardholder data
       made available to and resting with the service provider.
14.5          Service Provider shall enter into a detailed Service Level Agreement (SLA)
       valid for three years covering all “Terms and Conditions of Contract” and the
       provisions in the section “Instructions for Bidders” and such other terms and
       conditions as may be considered necessary and appropriate.
14.6         Service Provider will allow the authorised officials of the Bank to inspect the
       card personalisation bureau, any of its offices or any other manufacturing set-ups
       or establishments, and any records pertaining to the work mentioned in SLA

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        during office hours with prior notice.
14.7           Service Provider will be responsible for arranging secured transmission of
        Card related data files from various centres, transmission of data to the Switch,
        receiving and submitting various MIS reports etc.

14.8          Service Provider shall promptly provide any information relating to the
        outsourced work as may be required by the Bank from time to time.
14.9           Service Provider shall provide to the Bank two sets of milestone backup of
        entire database on DAT tapes at the end of every month.
14.10         Service Provider should have a well-defined business continuity and
        disaster recovery plan in place. Details of such plans should be provided in the
        bid.
14.11         The Service Provider shall give an undertaking to comply with and abide all
        byelaws, rules, policies, operating guidelines and procedures and mandates laid
        down by Master Card and VISA regulations from time to time

14.12           In case Service Provider has to be registered under Master Card/ VISA as
        third party service provider to the Bank, it agrees that such registration shall be
        facilitated through the Bank and the fee for such registration and its renewals shall
        be borne by the Service provider.

14.13         Service Provider shall execute all such necessary agreements/ documents
        as prescribed by Master Card and VISA from time to time.

14.14           The Service Provider shall outsource the Personalisation and Card Printing
        activities to only such agency/ Company who are already accredited with Master
        Card and VISA and their permission/ license is in force as on the date of
        submission of the bid. The Service Provider further agrees that all charges
        pertaining to such registration and renewals of the Personalisation Agency/
        Bureau shall be settled by the Service Provider or the Agency (Bureau) as per the
        terms of the Contract between the parties during the currency of contract and
        SLA.

14.15         Wherever any mandate of MasterCard or VISA requires the Bank to
        abide by such mandate and requires incurring expenditure solely on
        account of the Service Provider rendering their services to the Bank, the
        Service Provider has to reimburse such amounts to the Bank from time to
        time. Under no circumstances the Bank will incur any expenditure other
        than the price amount quoted by the successful bidder whether to secure
        any registration, license or any other requirement stipulated by
        MasterCard/VISA or any Payment Card Industry norms or any statutory
        authority solely to secure the services of the Service provider. All such
        expenses need to be reimbursed to the Bank by the Service Provider in
        case the Bank pays the same on behalf of the Service provider.

14.16         Service Provider should furnish the necessary information in required
        format to the proposed call centre as frequently as required.

14.17          Service provider should get the activities and or functions audited from time
        to time as pr the requirements of the Bank, VISA and Master Card, Reserve bank
        of India. Cost of such audit should be borne by the service provider throughout the
        period of agreement.

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14.18          Where the Bank is required to indemnify MasterCard/VISA for any
        action/omission/commission on the part of the Service Provider and/or his
        agent and the Bank is required to indemnify the loss to MC/VISA, the
        Service Provider, in turn, indemnifies the Bank against such eventualities
        and makes good the loss to the Bank. The Service Provider will also be
        liable for any Civil or Criminal proceedings against the Bank by any third
        party aggrieved for deficiencies in service that are attributable to the
        Service Provider


15.     Patent Rights:
15.1          In the event of any claim asserted by a third party of infringement of
        copyright, patent, trademark, industrial design rights, etc., arising from the use of
        the hardware / software in India by the Service Provider in fulfilment of its
        obligations under the contract, the Service Provider shall act expeditiously to
        extinguish such claim. If the Service Provider fails to comply and the Bank is
        required to pay compensation to a third party resulting from such infringement, the
        Service Provider shall be liable to compensate the Bank for all such payments
        made including all expenses, court costs and lawyer fees etc. The Service
        Provider shall indemnify and keep the Bank indemnified in this connection. The
        Bank will give notice of any such claim to the Service Provider without delay and
        Service Provider shall reimburse such monies expeditiously.
16.     PIN related Work

16.1           The work of PIN generation, PIN mailer Printing and dispatching it to the
        Branches should be carried out by the Service Provider from Bank‟s Premises.
        Bank will make arrangement for the space required for the purpose. The Bank will
        bear expenses of courier charges or postages on actual basis. Courier agency
        shall be appointed by the Bank. Service Provider should use Hardware Security
        Module (HSM) for PIN generation.

16.2           Mode and means of dispatch of the ATM Cards/ Debit Cards of the PIN
        mailers will be at the sole discretion of the Bank. The Bank may decide to engage
        the services of Indian Postal authority and or courier service as they think fit. Bank
        will have the discretion to change the mode and means of dispatch of the debit
        cards and the PIN mailers and Bank‟s decision will be binding upon the service
        provider.


17.     Welcome Kits and Non Personalised Cards

17.1          The Bank is providing Welcome Kits to the new customers along with
        cheque books etc. Service Provider shall personalise cards, from the data
        received in which the account numbers of the prospective customers will be
        printed in the cards and hand it over to the concerned department of the bank, as
        per the request received from the bank.
17.2    Non Personalized Card: The Service Provider shall maintain sufficient stock of
        Non Personalised card to be despatched to Zones as per their request.

18.     Blank Plastics and Stationery requirements:

 18.1         The bank has decided to outsource Card Management, end to end. The

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             Service Provider shall be required to place order for plastics and maintain
             sufficient stock of blank plastics. The Service Provider shall be required to
             make arrangements for safe keeping of the plastic in their premises as per
             the standards laid down by VISA International and MASTER CARD Global
             in this regard and also for transporting the plastic to their premises from
             bank‟s premises in a secure manner. Service Provider will have to ensure
             that the wastage of blank plastic does not exceed 1%. Waste / rejected
             cards should be returned to the Bank or disposed as per instructions of the
             Bank. Proper records as prescribed by the Bank should be maintained for
             this. Bank reserves the right to inspect such records periodically.

18.2         The Service Provider shall also arrange to print and maintain sufficient
       stock of stationery, as listed in Part 4 – group G

19.    Software, Hardware, Peripherals and other infrastructure
19.1          All the operating systems, application software, hardware, printers, other
       peripherals, security modules like HSM, any other equipment needed for
       encryption and decryption of data, dial up connections or any other infrastructure
       required for transmission of data files – required for ATM / Debit Card
       Personalisation and other related work – in a secure way between Bank‟s
       establishments at various centres and Service Provider‟s premises, envelopes,
       PIN mailers and anything else required for meeting Service Provider‟s obligations
       – except the blank plastic, printed matter, courier charges as above and office
       space for PIN generation and PIN mailer printing – shall be the sole responsibility
       of the Bidder. If bidder expects anything else other than the blank plastic, printed
       matter, courier charges on actual basis and office space to be provided by the
       Bank, such requirement must be made clear in the bid. Bank may at its sole
       discretion agree to provide them. Bank‟s decision shall be final. Should the Bank
       decide against such a request, it shall be Service Provider‟s responsibility to
       provide such requirement at no extra cost to the Bank.

20.    Existing Card Database
20.1          Bank will hand over the existing Card Data to the Service Provider. Service
       Provider will be responsible to take over the entire data from existing Service
       provider from their location. Conversion of data from the existing format to the
       format suitable for the software to be used by the Service Provider shall be
       Service Provider‟s responsibility.
       Bank shall simply advise the existing service provider to hand over the data in the
       existing format. Service Provider should be in a position to answer any queries
       relating to the cards issued in the past from such data. Required programs shall
       be developed / procured by the Service Provider at their own cost.
21.    Resolution of Disputes
21.1         The Bank and the Service Provider shall make every effort to resolve any
       disagreement or dispute arising between them under or in connection with the
       SLA amicably by direct informal negotiation.
21.2         If, after 30 (thirty) days from the commencement of such informal
       negotiations, the Bank and the Service Provider have been unable to resolve any
       dispute amicably, either party may request that the dispute be referred for
       resolution to the formal mechanisms specified below.
21.3         The dispute resolution mechanism to be applied shall be as follows:
21.4         In case of dispute or difference arising between the Bank and a Service

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       Provider relating to any matter arising out of or connected with the agreement to
       be entered into, such disputes or difference shall be settled in accordance with the
       Arbitration and Conciliation Act, 1996. The arbitration tribunal shall consist of one
       arbitrator, who will be appointed by the Bank and the Service Provider. In case of
       failure of the Bank and the Service Provider to reach upon a consensus within a
       period of 30 days for the appointment of the Arbitrator, the matter shall be referred
       to the Hon. Chief Justice of High Court of Bombay for nominating the Arbitrator.
21.5        Arbitration proceedings shall be held at Mumbai, India, and the language of
       the arbitration proceedings and that of all documents and communications
       between the parties shall be English.
21.6         The decision of the Arbitrator shall be final and binding upon both parties.
21.7          The cost and expenses of Arbitration proceedings will be paid as
       determined by the arbitration tribunal. The expenses incurred by each party in
       connection with the preparation, presentation, etc., of its proceedings shall be
       borne by the party concerned. However the fees and the expenses paid to the
       Arbitrator shall be borne and shared equally by the Bank and the Service
       Provider.
22.    Termination
       The agreement with the service provider shall be valid for a period of 3 years.
       However the same can be terminated by either party by giving 3 months notice to
       each other. Terms and conditions of such a termination shall be mentioned in the
       agreement separately.
23.    Governing Language
23.1        The governing language of the Bid and subsequent Contract and the
       Agreement shall be English.
       Notices
23.2         The following shall be the address of the Bank for serving the notice;

       Bank’s address for notice purposes:
       The General Manager,
       Bank of India,
       Head Office, Card Products Department,
                            th
       Bank of India Bldg, 4 Floor,
       70/80 Mahatma Gandhi Road, Mumbai 400 001
       Phone No: 022 22682032 Fax No: 22682043




       Suppliers address for notice purposes (To be filled in by the Supplier)

       __________________________________________

       __________________________________________

       __________________________________________
23.3         A notice shall be effective when delivered before or on the stipulated last
       date of notice.


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24.    Applicable Law
24.1          The Contract shall be interpreted in accordance with the laws of the Union
       of India and the Service Provider shall agree to submit to the courts under whose
       exclusive jurisdiction the Head Office of the Bank falls.

25.    Bank’s Right to Accept or Reject Any Bid
25.1          The Bank reserves the right to accept or reject any or all the bids received
       in response to the ITB without assigning any reasons, and to cancel the entire
       process at any time prior to awarding of contract at its sole discretion, without
       incurring any liability to the bidders.

25.2          The Bank shall neither be bound to offer any reasons for such acceptance /
       rejection nor entertain any correspondence with the unsuccessful bidders in this
       matter.

26.    Disclaimer
26.1         The ITB shall neither bind the Bank in any contract nor is it an offer of a
       contract.




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                  Part 4: Functional Specifications and Deliverables (FSD)

    This part provides, in broader terms, the requirements of the Bank. Detailed
    procedural aspects for various activities shall be finalized by the Service Provider in
    consultation with the Bank.

Group – A: Personalization of New Cards (from Data Files)

   Receiving Card Holder details (Data Files) from our Data Centre / Card Product
    Department / Branches / Offices
   Sending acknowledgement for the data filed received to the remitter.
   Processing the aforesaid data files for generating files for indent printing / embossing /
    encoding of cards (with CVV1 and discretionary track data), uploading data in switch
    & printing of PIN mailer.
   Indent Printing / Embossing / encoding of ATM / Debit Cards
   Over printing of forwarding letter to cardholder.
   Sticking of ATM / Debit Card to the forwarding letter.
   Supply of window envelope – size: 229 mm X 114 mm, 90 GSM paper, single colour
    one side printing as per approved design.
   Insertion of forwarding letter, terms and conditions, brochure, card paper pouch with
    the card in window envelopes with inserts.
   Dispatching the customer wise envelopes, in centre wise lots, to our Offices in various
    centres with printed packing lists in duplicate as well as soft copy through e-mail.
    Packing lists to mention the Reference Number of data files sent by the branch /
    Zone.
   Branch wise lists of Rejected Cards (where the data could not be processed for any
    reason) also to be sent to our centres as aforesaid mentioning the reason for
    rejection.
   Printing and Dispatching PIN Mailers to customers along with list of the PIN Mailers
    sent marked to respective branches (proforma to be approved by us).
   Generation of Data Files for uploading in Switch and transmitting the same to the
    Switch location. PIN Mailers to be released only after receiving confirmation from the
    Switch that data has been uploaded in the switch.

Permitted time for despatch of cards from the date of receipt of data – 4 working
days

Group – B: Personalization of New Cards (from Application Forms)

   In exceptional cases, Service Provider can receive application forms (hard copies)
    from our branches / offices
   Sending acknowledgements to our branches / offices
   Data entry of the applications and data checking and correction.
   Processing the aforesaid data files for generating files for indent printing / embossing /
    encoding of cards (with CVV1 and discretionary track data), uploading data in switch
    & printing of PIN mailer.
   Indent Printing / Embossing / encoding of ATM / Debit Cards
   Over printing of forwarding letter to cardholder.
   Sticking of ATM / Debit Card to the forwarding letter.
   Supply of window envelope – size: 229 mm X 114 mm, 90 GSM paper, single colour
    one side printing as per approved design.
   Insertion of forwarding letter, terms and conditions, brochure, card paper pouch with
    the card in window envelopes with inserts.
   Dispatching the customer wise envelopes, in centre wise lots, to our Offices in various


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    centres with printed packing lists in duplicate as well as soft copy through e-mail.
    Packing lists to mention the Reference Number of data files sent by the branch /
    Zone.
   Branch wise lists of Rejected Cards (where the data could not be processed for any
    reason) also to be sent to our centres as aforesaid mentioning the reason for
    rejection.
   Printing and Dispatching PIN Mailers to customers along with list of the PIN Mailers
    sent marked to respective branches (proforma to be approved by us).
   Generation of Data Files for uploading in Switch and transmitting the same to the
    Switch location. PIN Mailers to be released only after receiving confirmation from the
    Switch that data has been uploaded in the switch.

Permitted time for despatch of cards from the date of receipt of applications – 4
working days

Group – C: PIN Generation at Card Holder’s Request

   Receiving requests through our branches / Offices
   Generation of new PIN and printing of PIN Mailer.
   Dispatching the PIN Mailers to branch / card holders in an envelope of appropriate
    size, 70 GSM paper, single colour printing as per approved design. PIN mailer not to
    be folded. Presently, except for Mumbai and New Mumbai branches, the bank is
    despatching pin mailers to the Zones directly in lots, from where it is couriered to
    cardholders, using local courier facility. The Service Provider will have to prepare
    Zone wise lots and arrange to send it to Zones
   Generation of Data Files for uploading in Switch and transmitting the same to the
    Switch, location. PIN Mailers to be released only after obtention of confirmation from
    the Switch.

Permitted time for dispatch of PIN mailers from the date of receipt of request – 3
working days

Group – D: Addition / Deletion of Secondary Accounts
   Receiving applications from our branches / offices (hard copies)
   Data entry and Processing Applications received for addition / deletion of Secondary
    Accounts to the Cards already issued on a Primary Account.
   Generation of Data Files for uploading in Switch and transmitting the same to the
    Switch, location. Fresh PIN Mailers not to be generated in case of addition / deletion
    of Secondary Accounts.
   Sending confirmation to the Cardholder.

Permitted time from the time request is received –2 working days

Group – E: Hot-listing / Cancellation of Cards
   Receiving intimations from branches (hard copies) / Receiving intimation over
    telephone.
   Hot-listing / Cancellation of Cards in the Data Base
   Generation of Data Files for uploading in Switch and forwarding the same to the
    Switch, location.
   Confirmation regarding hot-listing to be sent to account holders.




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Permitted time from the time the request is received – immediately after
the request is received


Group – F: Re-Issuance of Cards
   Receiving requests from Card Products Dept. / Data Centre for replacement of cards
    reported Lost / Stolen/ captured or which are found to be defective / damaged
   Indent Printing / Embossing / encoding of ATM / Debit Cards
   Over printing of forwarding letter to cardholder.
   Sticking of ATM / Debit Card to the forwarding letter.
   Supply of window envelope – size: 229 mm X 114 mm, 90 gsm paper, single colour
    one side printing as per approved design.
   Insertion of forwarding letter with the card in window envelopes with inserts.
   Dispatching the envelopes to the Offices with printed packing lists in duplicate as well
    as soft copy through e-mail. Packing lists to mention the Reference Number of letters
    sent by the branch / Zone.
   Printing and Dispatching PIN Mailers to customers along with list of the PIN Mailers
    sent marked to respective branches (proforma to be approved by us).
   Generation of Data Files for uploading in Switch and transmitting the same to the
    Switch location. PIN Mailers to be released only after receiving confirmation from the
    Switch that data has been uploaded in the switch.

Permitted time for despatch of cards from the date of receipt of request – 4 working
days

Group G. Other Issues:

   Providing M.I.S. Reports to the Bank regarding all above mentioned activities in
    Electronic as well as printed form at periodical intervals as stipulated by the Bank from
    time to time. Bank reserves the right to change the format and or periodicity of the
    reports / data or request additional reports / data any time. Any additional information
    required by the Bank at any unscheduled time should be generated and supplied.
   Providing information to the proposed call centre in prescribed format as frequently as
    required.
   The Service Provider shall arrange to place order for sufficient stock of blank plastics
    from approved Visa / MasterCard manufacturers. The Service Provider shall print and
    maintain sufficient stock of required stationery as under:


    1. Forwarding / Welcome Letter
       Paper size and Quality: 100 GSM Ballarpur Super Sunshine Paper
       Printing: Four Colour on Both sides. Printing on both side in Hindi and English.
       Over printing would be the responsibility of the service provider. Since overprinting
       is to be done on these letters, the placement of various spaces and boxes has to
       be precise.

    2. Terms and Conditions for Debit Cards
       Open size: 22.5” x 9” and folded five times
       Folded Size: 9” x3.75”
       Paper: 60 GSM super white Cream wove paper of Ballarpur/West Coast /AVM
       Both sides printing in Hindi and English in one colour.


    3. Brochure /Leaflet pertaining to Debit Card Operations

                                                                                 Page No. 24
                                           Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


       Size : 7” x 8.5” in two folds
       Paper: 130 GSM – Sinar Art Paper in two folds
       Four colour Printing on front and back

    4. Paper Pouch
       Pouch Size: 88MM x 58MM
       Paper Size: 170 GSM Sinnar Mass Art Paper with Lamination.
       Printing: Four Colour Printing as per specimen. Artwork will be provided by the
       bank.


   Over printing on the forwarding letter would be the responsibility of the service
    provider.

   Any other inserts / flyers will be provided by the Bank.

   Service provider will procure the PIN Mailer Stationery at its cost. Broad specifications
    for Pin Mailer stationery are as under

           o   Paper Quality        : 1st copy on 60 GSM paper
           o                          2nd and 3rd copies on 70 GSM paper
           o   Type                 : Carbonless (Chemical coated)
           o   Size                 : 9” X 3.67” X 3 parts
           o   Printing             : Single Colour
               (Specimen shall be supplied by the Bank)


   In addition the Service Provider shall arrange to place order sufficient stock of
    Packing envelopes, suitable for packing Debit Cards and Pin Mailers to Branches.
    Presently the bank is using the following types of envelopes:

    1. White Cloth line Folding Size 12” x 10” + 1” fold

    2. White Cloth line Folding Size 16” x 10" + 1.5” fold
       90 GSM Maphilto paper with superfine cloth with Banks logo, name department
       name and address in hindi and English

    3. Reinforced waterproof envelope 10” x 10.5” with 2.5” Flap with Banks logo, name
       department name and address in Hindi and English.

    4. Laminated Envelopes Size 11” x 5” x 1.5” Flap
       Paper: 80 GSM Ballarpur/ West Coast / Andhra / Sirpur ledger paper with good
       quality lamination inside.

 Courier Cost for card and PIN despatch will be reimbursed on actual basis by the Bank.
 Services of the Courier agency to be engaged will be the sole discretion of the Bank.
   However, service provider shall be solely responsible for prompt delivery of the cards
   and PIN mailers to the Courier Agency and or to the Indian Postal Service as the case
   may be as directed by the bank.
 As both the ATM Cards and Debit Cards would be in circulation, the service provider
   has to procure Software capable of issuing cards with multiple BINs / Multiple PAN
   Structures with CVV1 and discretionary track data encoded on the tracks.

   Wherever a data file emanating from the branch contains some defective records

                                                                                 Page No. 25
                                          Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


    which cannot be processed, the valid records in that file have to be processed and the
    branch has to be advised about the status of the defective records promptly to enable
    them to resubmit the files after rectifying the defective records.
   The service provider has to ensure that wastage of blank plastic does not exceed 1%.
    Wasted / Rejected cards to be returned to the Bank or disposed of strictly as per the
    instructions of the Bank.
   The service provider should promptly reply to the queries from the branches /
    controlling offices by fastest means/mode of communication such as E Mail/ Fax.
   The service provider has to enter into a Service Level Agreement with the Bank.
   The service provider shall give an undertaking to comply with all VISA and MASTER
    CARD regulations and renew certification of the card personalisation bureau from
    time to time as prescribed by VISA and MASTER CARD, at its own cost, throughout
    the period of contract.
   The Service provider should get the activities and or functions audited from time to
    time as per the requirements of the Bank, VISA, Master Card, Reserve Bank of India.
    Cost of such audit should be borne by the service provider throughout the period of
    agreement.




                                                                                Page No. 26
                                                Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


                        Part – 5: Price, Time and Payment Schedule
(INCLUDE IN A SEPARATE CLOSED AND WAX SEALED COVER AND SUPERSCRIBE
CLEARLY. OTHERWISE OFFERS ARE LIABLE TO BE REJECTED)
1. Price Schedule:
Please see Paragraph Numbers 11 and 12 on Page No 15 of Part III Terms and Conditions
for taxes.
Please quote for the following:
 All inclusive per Card/PIN/Plastics/ Inserts / envelopes/ Occasion Charges in INR (Please
                               mention in figures and words)
Activity                              Estimat      Charge              Total Cost
                                      ed            s per
                                      number        Card
                                      of          In       In figures In words
                                      Cards       figures
                                      per day
  1 New ATM Card Issue – from soft         20     Rs
      copy of data
  2 New ATM Card Issue – from              10     Rs
      application form
  3 New Debit Card Issue – from          6000     Rs
      soft copy of data
  4 New Debit Card Issue – from            25     Rs
      application form
  5 Re-issuance of ATM / Debit            150     Rs
      Card from soft copy
  6 Re-issuance of ATM/Debit Card          20     Rs
      from application form
  7 Re-Pinning                            300     Rs

 8   Addition / deletion of secondary      80       Rs
     accounts
 9   Hot-listing / cancellation of card    20       Rs

10   *Charges per additional insert        Per      Rs
     (other than mentioned in Part 4 -    insert
     Group G)                               (1)
TOTAL COST (1to 9)                                     RS.

2.Optional Activities:

The following may be required to be undertaken as and when required by the L1 vendor.
Quotes for these will not be considered for arriving at the L1 but need to be mentioned.
However the price quoted will be negotiable to the lowest quotation received in this
respect.

 Issuing Debit Photo cards with signature from        Per Card
 soft copy of data
 Issuing Debit Photo cards with signature –from       Per Card
 application form
 Re-issuance of debit Photo cards with signature      Per Card




         Date:                                                (Signature)
         Place                                            Authorised signatory

                                                                                      Page No. 27
                                         Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


                                                     with Company Seal




Part 5 A-Time Schedule:

Activity:                                                                   Maximum no. of
Please see Part 4 Functional specifications Deliverables                    working days
Issuing new cards from data files including photo cards                     4
Issuing new cards from application forms including photo cards              4
PIN generation at card holder‟s request                                     3
Addition / Deletion of secondary accounts                                   2
Hot-listing / cancellation of cards                                         1
Issuance of Replacement cards                                               4

2. Payment Schedule:

Payment shall be made to the bidders in Indian Rupees, on monthly basis in the first
week of every month for the services rendered during the previous month as per the
contract. Bidder should specify the payment schedule expected by it. Even if the bidders
agree to the proposed schedule, they should mention it in this part. If this part is kept
blank, it shall be presumed that the bidder consents to the payment schedule as
proposed.
Notes:


   a. Please quote strictly as per the format above.

   b. No other Costs / Charges (whether One-time or recurring) will be admissible other
      than those mentioned above or mentioned specifically by the bidder.

   c. Payments will be made on monthly basis from a central point

   d. Service Provider should sign a detailed Agreement with the Bank incorporating all
      the relevant aspects of Outsourcing like Role - Responsibilities, commitment on
      Time Schedules, Pricing, and Validity etc. at the time of award of Contract.
   e. Rates quoted above should be valid for three years.




         Date:                                           (Signature)
         Place                                       Authorized signatory
                                                     with Company Seal



                                       ***********

                                                                               Page No. 28
                                            Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


                                   Part – 6: BID Formats

                             BID FORM (for Financial Bid)
       (To be included with Financial Bid only, not to be included in Technical Bid)
                                                              Date: _________
To:

The General Manager,
Bank of India, Head Office,
Card Products Department,
Bank of India Building, 4th Floor, Fort,
Mumbai 400 001

Dear Sir,

Having examined the Bid Documents, the receipt of which is hereby duly acknowledged,
we, the undersigned, offer to render the services in conformity with the said Bid
documents for the sums as may be ascertained in accordance with the Price, Time and
payment Schedule attached herewith and made part of this Bid.

We undertake, if our Bid is accepted, to render the services in accordance with the time
schedule specified in Price, Time and Payment Schedule.

We agree to abide by the Bid and the rates quoted therein for the orders awarded by the
Bank up to the period prescribed in the Bid, which shall remain binding upon us.

Until a formal contract is prepared and executed, this Bid, together with your written
acceptance thereof and your notification of award, shall constitute a binding Contract
between us.

We shall give an undertaking to comply with and abide all byelaws, rules, policies,
operating guidelines and procedures and mandates laid down by MASTER CARD and
VISA regulations from time to time

We are already registered as third party service provider with Master Card and VISA for
Bank of India and our registration is in force. We shall pay the necessary renewal charges
as prescribed by Master Card and VISA from time to time.

                                       OR

We are to be registered under Master Card/ VISA as third party service provider to the
Bank and we agree that such registration shall be facilitated through the Bank and the fee
for such registration and its renewals shall be borne by us.

We shall execute all such necessary agreements/ documents as prescribed by Master
Card and VISA from time to time.

We shall outsource the Personalisation and Card Printing activities to only such agency/
Company who are already accredited with Master Card and VISA and their permission/
license is in force as on the date of submission of the bid. We further agree that all
charges pertaining to such registration and renewals of the Personalisation Agency/
Bureau shall be settled by us or the Agency (Bureau) as per the terms of the Contract
between us during the currency of contract and SLA.



                                                                                  Page No. 29
                                          Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


We undertake to comply with all VISA and MASTER CARD regulations and renew and
keep current certification of the card personalisation bureau from time to time as
prescribed by VISA and MASTER CARD, at our own cost, throughout the period of
contract.

We further undertake that wherever any mandate of MasterCard or VISA requires the
Bank to abide by such mandate and requires incurring expenditure solely on account of
us rendering our services to the Bank, we shall reimburse such amounts to the Bank from
time to time. Under no circumstances the Bank will incur any expenditure other than the
price amount quoted by us in the financial bids and accepted by the Bank whether to
secure any registration, license or any other requirement stipulated by MasterCard/VISA
or any Payment Card Industry norms or any statutory authority solely to secure our
services as your Service provider. Such expenses will be reimbursed to the Bank in all
cases where the Bank pays the same on behalf of us

We also undertake that where the Bank is required to indemnify MasterCard/VISA for any
action/omission/commission on the part of us and/or our agents and the Bank is required
to indemnify the loss to MC/VISA, We, in turn, indemnifies the Bank against such
eventualities and makes good the loss to the Bank. We also acknowledge that we will
also be liable for any Civil or Criminal proceedings against the Bank by any third party
aggrieved for deficiencies in service that are attributable to us and/or to our agents.


We declare that we have not made any alterations/changes whatsoever in the BID
Document which is downloaded from the Website of the Bank and we are fully aware that
in the event of any change, the Bid document maintained at the Bank will be treated as
authentic and binding and the Bid/Proposal submitted by us will be liable to be rejected by
the Bank in the event of any alteration made in the Bid document.

We undertake that, in competing for (and, if the award is made to us, in executing) the
above contract, we will strictly observe the laws against fraud and corruption in force in
India namely “Prevention of Corruption Act 1988”.

We understand that you are not bound to accept the lowest or any Bid you may receive.

Dated this………..day of ……… 2011 .

_____________________________ _______________________________

(Signature)                                         (in the capacity of)

Duly authorised to sign Bid for an on behalf of _______________________




                                                                                Page No. 30
                                            Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011



                             BID FORM (for Technical Bid)
         (To be included in Technical Bid only, not to be included in Financial Bid)

                                                     Date: _____________
To:

The General Manager,
Bank of India, Head Office,
Card Products Department,
Bank of India Building, 4th Floor, Fort,
Mumbai 400 001

Dear Sir,

Having examined the Bid Documents, the receipt of which is hereby duly acknowledged,
we the undersigned, offer to render the services in conformity with the said Bid document.

We undertake, if our Bid is accepted, to render the services in accordance with the time
schedule specified in Price, Time and Payment Schedule.

Until a formal contract is prepared and executed, this Bid, together with your written
acceptance thereof and your notification of award, shall constitute a binding Contract
between us.

We shall give an undertaking to comply with and abide all byelaws, rules, policies,
operating guidelines and procedures and mandates laid down by MASTER CARD and
VISA regulations from time to time

We are already registered as third party service provider with Master Card and VISA for
Bank of India and our registration is in force. We shall pay the necessary renewal charges
as prescribed by Master Card and VISA from time to time.
                                       OR
We are to be registered under Master Card/ VISA as third party service provider to the
Bank and we agree that such registration shall be facilitated through the Bank and the fee
for such registration and its renewals shall be borne by us.
We shall execute all such necessary agreements/ documents as prescribed by Master
Card and VISA from time to time.
We shall outsource the Personalisation and Card Printing activities to only such agency/
Company who are already accredited with Master Card and VISA and their permission/
license is in force as on the date of submission of the bid. We further agree that all
charges pertaining to such registration and renewals of the Personalisation Agency/
Bureau shall be settled by us or the Agency (Bureau) as per the terms of the Contract
between us during the currency of contract and SLA.

We undertake to comply with all VISA and MASTER CARD regulations and renew and
keep current certification of the card personalisation bureau from time to time as
prescribed by VISA and MASTER CARD, at our own cost, throughout the period of
contract.

We further undertake that wherever any mandate of MasterCard or VISA requires the

                                                                                  Page No. 31
                                          Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


Bank to abide by such mandate and requires incurring expenditure solely on account of
us rendering our services to the Bank, we shall reimburse such amounts to the Bank from
time to time. Under no circumstances the Bank will incur any expenditure other than the
price amount quoted by us in the financial bids and accepted by the Bank whether to
secure any registration, license or any other requirement stipulated by MasterCard/VISA
or any Payment Card Industry norms or any statutory authority solely to secure our
services as your Service provider. Such expenses will be reimbursed to the Bank in all
cases where the Bank pays the same on behalf of us

We also undertake that where the Bank is required to indemnify MasterCard/VISA for any
action/omission/commission on the part of us and/or our agents and the Bank is required
to indemnify the loss to MC/VISA, We, in turn, indemnifies the Bank against such
eventualities and makes good the loss to the Bank. We also acknowledge that we will
also be liable for any Civil or Criminal proceedings against the Bank by any third party
aggrieved for deficiencies in service that are attributable to us and/or to our agents

We declare that we have not made any alterations/changes whatsoever in the BID
Document which is downloaded from the Website of the Bank and we are fully aware that
in the event of any change, the Bid document maintained at the Bank will be treated as
authentic and binding and the Bid/Proposal submitted by us will be liable to be rejected by
the Bank in the event of any alteration made in the Bid document.

We undertake that, in competing for (and, if the award is made to us, in executing) the
above contract, we will strictly observe the laws against fraud and corruption in force in
India namely “Prevention of Corruption Act 1988”.

We understand that you are not bound to accept the lowest or any Bid you may receive.

Dated this………..day of ………… 2011.


_____________________________ _______________________________
(signature)                               (in the capacity of)


Duly authorized to sign Bid for an on behalf of _______________________




                                                                                Page No. 32
                                             Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


                                Part 7 – Prescribed Formats
                                                                                         Form 1
                                    PROPOSAL FORM
                      (to be included in Technical Proposal Envelope)
                                                                  Date ..............................
To:
The General Manager,
Bank of India, Head Office,
Card Products Department,
Bank of India Building, 4th Floor, Fort,
Mumbai 400 001

Dear Sir,
               Re: Request for Proposal for Outsourcing of
                  ATM / Debit Card Management

We the undersigned offer to provide services for the above-mentioned project in
accordance with your Bid document No. BOI:CPD:DEBIT:002 dated 13th April 2011,
hereby submit our bid, which includes the Technical Bid, and a Financial Bid in separate
wax sealed envelopes.

We undertake not to withdraw our bid during the bid validity period that is on or before 6th
May 2011.

We undertake, if our bid is accepted, to enter into a detailed Service Level Agreement
with the Bank incorporating all relevant aspects of Outsourcing Role - Responsibilities,
Delivery Schedules, Pricing, Validity, etc. at the time of Award of Contract.

We agree to abide by the terms of our bid and the rates quoted therein. We agree to
comply with all the clauses in Instructions for Bidders (Part – 2) and Terms and
Conditions of the Contract (Part – 3) contained in your bid document.

Until a formal Agreement is prepared and executed, this Proposal, together with your
written acceptance thereof and your notification of award, shall constitute a binding
Contract between us.

We declare that we have not made any alterations/changes whatsoever in the BID
Document which is downloaded from the Website of the Bank and we are fully aware that
in the event of any change, the Bid document maintained at the Bank will be treated as
authentic and binding and the Bid/Proposal submitted by us will be liable to be rejected by
the Bank in the event of any alteration made in the Bid document.

We undertake that, in competing for (and, if the award is made to us, in executing) the
above contract, we will strictly observe the laws against fraud and corruption in force in
India namely “Prevention of Corruption Act 1988”.

We understand that you are not bound to accept the lowest or any Proposal you may
receive.

Dated this ....... day of ....... 2011
_________________________________ ________________________________
(Signature)                                          (In the capacity of)
Duly authorized to sign Proposal for and on behalf of
_________________________________


                                                                                      Page No. 33
                                          Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


                                                                                      Form 2
Specimen of Bid Security Guarantee Form (To be stamped appropriately)




WHEREAS M/s.
……………………………………………………………………………………                                             (hereinafter
called “the Bidder”) intend to Bid for outsourcing of ATM / Debit Card Management and
other related Back Office work in response to Bank of India‟s Invitation dated 13th April
2011.

And WHEREAS Bank of India requires that the Bidder has to submit a Bid Security in the
form of a Bank Guarantee favouring Bank of India along with the Bid

KNOW ALL PEOPLE by these presents that WE ……………………………………………..
(Name of bank) having our registered office at ………………………………………………..
………………………………………………………………………………………………………
……
(Address of bank) (hereinafter called “the Guarantor Bank”), are bound unto Bank of
India in the sum of Rs. 2,00,000/- (Rupees Two lakhs only) which payment will and truly
to be made to Bank of India. The Guarantor Bank binds itself, its successors, and assigns
by these presents.

THE CONDITIONS of this obligation are:

1. If the Bidder withdraws its Bid proposal during the period of Bid validity specified by
   the Bidder on the Proposal Form (Form 1) i.e. on or before 28 th March 2007.

2. If the Bidder, having been notified of the acceptance of its Bid by Bank of India during
   the period of Bid Proposal validity fails or refuses to enter into the Service Level
   Agreement

3. If the bidder makes any statement or encloses any document which turns out to be
   false / incorrect at a later date

We undertake to pay Bank of India up to the above amount upon receipt of its first written
demand, without Bank of India having to substantiate its demand, provided that in its
demand Bank of India will note that the amount claimed by it is due to it, owing to the
occurrence of one or both of the above two conditions, specifying the occurred condition
or conditions.

This guarantee will remain in force up to and including 60 (sixty) days after the period of
the Bid validity, and any demand in respect thereof should reach the Guarantor Bank not
later than the above date.

Sealed with the Common Seal of the said Guarantor Bank this …… day of ....... 2011.


Common Seal
                                                               ………………………………
                                               (Signature of the Bidder‟s Guarantor Bank)




                                                                                Page No. 34
                                             Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011


                                                                                         Form 3

To be submitted on the Bidder’s letterhead

To,
The General Manager,
Bank of India, Head Office,
Card Products Department,
Bank of India Building, 4th Floor, Fort,
Mumbai 400 001

Dear Sir,

                Re: Outsourcing of ATM / Debit Card Management


       With reference to Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011 we
submit following additional information with our bid.

Information relating to the Company:
Name of the Company: ………………………………………………………………………

Constitution           : ………………………………………………………………………

Registered Office      : ………………………………………………………………………

                         ………………………………………………………………………

Main Business          : ………………………………………………………………………

Telephone Numbers : ………………………………………………………………………

Fax Numbers            : ………………………………………………………………………

e-mail address         : ………………………………………………………………………


Information relating to Contact Person:
Contact Person‟s Name: ……………………………………………………………………

Designation            : ………………………………………………………………………

Office Address         : ………………………………………………………………………

                         ………………………………………………………………………

Telephone Numbers : ………………………………………………………………………

Mobile Number          : ………………………………………………………………………

Fax Numbers            : ………………………………………………………………………

e-mail address         : ………………………………………………………………………



                                                                                   Page No. 35
                                          Tender No. BOI: CPD: DEBIT: 002 dated 13th April 2011



Documents submitted along with this *Technical Bid / *Financial Bid is as follows:

        1.
        2.
        3.
        4.
        5.
        6.
        7.
        8.
        9.
      10.
      11.
      13.
      14.
      15.
      17.
      18.
      19.
      20.

Total Number documents enclosed in the *Technical / *Financial bid is:
…………………….



Name: ………………………………………………                                     …………………………
                                                             (Authorized Signatory)
Designation: ……………………………………...

Place: ………………………………

Date: ……………………………….


* Retain one


                                                                                Page No. 36

				
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