Learning Center
Plans & pricing Sign in
Sign Out


VIEWS: 48 PAGES: 173

									Improving the life
chances of disabled
citizens In Salford
A well-being strategy for people with physical and/or
sensory impairments


This strategy is a statement of intent of how, through promoting
independence and well being, we will improve the life chances of people
of working age who live and/or work in Salford and have physical and/or
sensory impairments. Our approach specifically addresses the concerns,
aspirations and needs of adults with such impairments. A detailed action
plan supports the strategy, explaining how we will achieve change in

Over 100 disabled people of Salford have contributed to the formation of
this strategy, working with a wide range of organisations and
departments to help formulate the action plan. To all those involved – a
big thank you for getting us this far.

The partner agencies in Salford have adopted the „Social Model of
Disability‟ as a fundamental principle recognising that people are not
disabled by their impairments (medical conditions) but by barriers which
include: attitudinal barriers, e.g. among disabled people themselves and
among employers, health professionals and service providers; policy
barriers, resulting from policy design and delivery which do not take
disabled people into account; physical barriers, through the design of the
built environment, transport systems etc; and, barriers linked to
empowerment as a result of which disabled people are not informed,
listened to, consulted or involved.
The cumulative effect of these barriers is to marginalise disabled people
from the mainstream of society and the economy. We want to work
towards removing these barriers so that disabled people are empowered
and supported and can participate fully in society.

Disabilities can affect people across all ages; this strategy focus is on
younger adults with physical disability and or sensory impairment. The
needs of older people are more fully presented in the „Growing Older In
Salford – Well-being Strategy‟. Where similar issues are raised then
these will be worked on together.

We studied several reports while we were compiling this strategy
because to improve the wellbeing of disabled people requires action to
be taken by numerous stakeholders. The issues raised by Salford‟s
disabled people reflect those issues raised nationally in the government‟s
Office for Disability Issues „Independent Living Strategy‟ (February
2008), recognising the need for more joined up action at a national level.
The introduction of Personalisation within Adult Social Care is set to
transform the way care and support will be delivered to disabled adults.
We welcome this report and these changes.
Many different providers of services have contributed to this work from a
wide range of agencies. We have been heartened to hear about the
many initiatives taking place to address the problems faced by disabled
people, several are listed in the full document. However there is a real
gap in our communication with disabled people, most people had little
knowledge about the good things that are happening in the city. The
disabled people taking part in this strategy still felt marginalised, ill-
informed, and unable to access services on an equal footing, treated with
a lack of dignity and respect.

Our challenge is to change this.

The next step following the adoption of the strategy will be to develop a
joint commissioning plan between the local authority and primary care
trust to ensure the services we purchase and deliver meet the needs
described. We will encourage other partners to make changes needed in
the services they provide or commission. Getting it right can be through a
series of small actions that improve peoples‟ access to services and all
areas will strive for continuous improvement based on user feedback.
We aim to review progress to capture some of these actions. We will
seek external support, maybe through the university, to help monitor

National policy and drivers for change
There have been several documents published in recent years that
underpin this strategy including:

     Disability Discrimination Acts 1995 and 2005.

     Mental Capacity Act 2005.

     „Improving the Life Chances of Disabled People‟. (Prime
      Minister‟s Strategy Unit 2005).

     „Independence, Wellbeing and Choice‟. (Department of
      Health 2005).

     „National Service Framework for Long Term Conditions‟.
      (Department of Health 2005).

     „Our Health, Our Care, Our Say‟. (Department of Health

     Key Lines of Assessment to Standards of Performance
      (Commission for Social Care Inspection 2006/7)

     „Working towards Disability Equality‟, (Office for Disability
      Issues second annual report 2007).

     „The Disability Agenda – Creating An Alternative Future‟,
      (Disability Rights Commission 2007).

     „Putting People First: a Shared Vision and Commitment to
      the Transformation of Adult Social Care,‟ (Department of
      Health 2007).

     Independent Living Strategy (Office for Disability Issues
Key messages from these documents are the need to:

     Support disabled people to achieve independent living.

     Give disabled people greater choice, control and a louder
      voice over the way their needs are met so that they are the
      major drivers of service improvement.

     Ensure that services are of high quality and person centred.

  Make better use of technology to support people.

  Improve the Quality of Life of disabled people.

  Promote the economic well-being of disabled people.

  Maintain the personal dignity and respect of disabled

  Enabling disabled people to have the opportunity to fulfil
   their potential and be treated as equal members of society.

Further details available in the Policy Context and Legislation
Reference Paper. ( Appendix 1)

The Salford context
Our approach supports a number of key strategies that are being
developed and implemented in Salford; building on Salford‟s Community
Plan 2006-2016: Making the Vision Real – and it‟s seven themes:

     A healthy city.

     A safe city.

     A learning and creative city.

     A city where children and young people are valued.

     An inclusive city.

     An economically prosperous city.

     A city that‟s good to live in.
  This is to be achieved through the seven imperatives:

     Improving secondary school educational attainment.

     Re-skilling the adult population.

     Reducing polarisation and inequalities.

     Raising aspirations / motivations.

     Increasing community engagement.

     Attracting newcomers.

     Improving environmental sustainability.

Salford‟s Sustainable Community Strategy 2009-2024 vision is;

In 2024, Salford will be a beautiful and welcoming city, driven by
energetic and engaged communities of highly skilled, healthy and
motivated citizens, who have built a diverse and prosperous culture and
economy which encourages and recognises the contribution of everyone,
for everyone.

We want to make this real for people with a physical or sensory disability.

(see Appendix 2)

Who will benefit?
Local population statistics predict that 13,262 people in Salford between
the ages 18-64 have a moderate or serious physical disability and that
this will rise to 14,378 by 2025. 91 people ages 18 to 64 have a serious
visual impairment

In 2007 16,505 people of working age claimed Incapacity Benefit or
Severe Disability Allowance – this represents 13% of the working age

Disability rates increase with age; only 9% of those aged 16-24 years
have a current long-term disability compared with about 44% over 50
years old. Around 15,000 people in Salford between the ages of 16 – 65
have identified themselves as permanently sick or disabled. The vast
majority of disabled people acquire their disability through accidents
leading to brain injury, through medical traumas such as strokes or
through conditions such as Multiple Sclerosis, Arthritis or Diabetes.
Some impairments are static (such as spinal injuries) while others are
progressive (such as Motor Neurone Disease, hearing or sight loss). The
needs of disabled citizens with progressive conditions usually increase
over time as their impairments become more severe and many disabled
people need more support as they get older.
Medical advances have enabled more seriously impaired babies to
survive at birth and more adults are kept alive after experiencing major
traumatic injuries as a result of strokes, car accidents etc.
Timely access to advice, information, rehabilitation and equipment
enables disabled people to retain their position as citizens and not to
become dependent on services – indeed many disabled people do not
need long term services.
For more detail, please see the Demographics Reference Paper
(Appendix 3)

What people want from the strategy
People with physical and/or sensory impairments have been involved at
every stage of this project. Through a publicity campaign over 100
disabled people participated, as part of consultation meetings, focus
groups, or individual discussion. Meetings have also been held with local
Disability groups including deaf/blind people, Asian women, the Yemini
community, Equal in Salford (Salford City Council‟s disabled staff group)
Salford Disability Forum and the Deaf Gathering Group. Issues raised
focused on access to the built environment, information and
communication, housing, health, social care, leisure facilities, transport,
and, employment and learning

Disabled citizens and stakeholders have met together to discuss the
issues faced by disabled people and actions that stakeholders might take
to address these to feed into the action plan.
This strategy builds on the work undertaken previously to prepare
Disability Equality Schemes for the Council, the Primary Care Trust and
several other public bodies in Salford. In 2007 the city‟s Health and
Social Care Scrutiny Committee worked with disabled users and their
carers from the Independent Living Partnership Board to examine how
well health and social care worked in partnership to deliver good quality
services to disabled people.

For more detail, please see the Consultation Reference Paper.
(Appendix 4)

The Improving Life Chances Strategy is built around:

     Independence and Recognition

     Involvement and Information

     Access and Services

Our vision developed through consultation is:

„To improve the life chances of people with a physical and/or sensory
impairment by: maximising independence, providing full opportunities
and choices to improve quality of life, ensuring that disabled people are
respected and included as equal and active members of society, and,
challenging discrimination‟.

To do this, we will focus on 8 priorities, namely we will:

     Encourage and support disabled citizens to live as
      independently as possible.

     Enable disabled citizens to be in control.

     Ensure that disabled citizens are treated with respect and

     Increase the involvement of disabled citizens in decision
      making and encourage active citizenship.

     Provide accessible information and improve communication.

     Improve the quality, range and delivery of service, including

     Work with a range of other agencies to increase the
      economic well-being of disabled citizens.

     Improve access to the built environment and open spaces.

Each priority does not stand on its own, they all link to and support each
other, in particular, living independently underpins everything.

For each priority we:
     Explain what we mean by the priority.

     Highlight some of the issues raised by disabled people.

     Describe some activities that we are currently doing that
      contribute to the priority.

     Provide a flavour of the type of actions that stakeholders
      have said that they will undertake. (More detail in the Action

     Provide examples of standards that will be in place that will
      help us know when we have got it right.

The strategy is supported by an Action Plan


1. We will encourage and support disabled people to live as
independently as possible.
The Disability Rights Commission defines independent living as:

„All disabled people having the same choice, control and freedom as any
citizen – at home, at work and as members of the community‟.

Jane Campbell, the Chair of the Independent Living Review Expert
Panel has defined independent living as follows:

„Independent living means that disabled people have access to the same
life opportunities and the same choices in everyday life that their non-
disabled brothers and sisters, neighbours and friends take for granted.
That includes growing up in their families, being educated in the local
neighbourhood school, using the same public transport, getting
employment that is in line with their education and skills, having equal
access to the same public goods and services. Most importantly, just like
everyone else, disabled people need to be in charge of their own lives.
They need to think and speak for themselves without interference from

Independent living does not mean that disabled people are expected to
do everything for themselves – but it does mean that they are supported
to live in their own home and any practical assistance they need is based
on their own choices and aspirations – disabled people decide what
tasks they want to be undertaken, how, who by and when. Support is
personalised, tailored to the individual‟s needs, not the needs of the
service which often fosters dependency.

A total of 11 needs for independent living have been identified, namely;
information, peer counselling, housing, technical aids, personal
assistance, transport, access, involvement in community activities,
education, training and employment.

The independent living agenda has been most closely associated with
social care but in reality it is an issue stretching across public policy -
social care, health care, housing, transport, education etc. The means to
achieving independent living can be different for different disabled people
in different situations.

Issues raised by disabled people include:

     Homecare - quality, reliability and suitability.

     Inaccessible homes which restrict quality of life.

     Inability to travel around the city on public transport and use
      Community Transport.

     Fear of going out (especially Deaf/blind people).

     Difficult to go on holiday.

Things we are already doing include:
     Salford City Council (SCC) provides services to more than
      1010 adults with physical and sensory impairments in
      Salford to enable them to live in their own homes,
      incorporating the latest telecare equipment.

     North West Regional Assembly (NWRA) is preparing the
      North West Regional Spatial Strategy – urging local
      authorities to promote the use of Lifetime Homes standards,
      this is being reflected at the local level.

     Salford City Council is implementing the Salford Unitary
      Development Plan (2004 – 2016) - contains policies
      covering cyclists, pedestrians and „the disabled‟; circulation
      and movement; Design Statements and parking standards
      for disabled people.

     Greater Manchester Passenger Transport Executive
      (GMPTE) promotes awareness about travel training, which
      provides support and encouragement for disabled people to
      use public transport independently. Travel training good
      practice guidance is available on the GMPTE website.
      GMPTE provides grant funding for voluntary sector
      organisations to deliver travel training and is currently
      funding Salford based the Brain and Spinal Injury Centre
      (BASIC), to provide travel training for people with memory
      problems as a result of a brain injury, to help them back into

     Salford Primary Care Trust (PCT) has facilities in place for
      citizens to self refer into services such as podiatry and
      physiotherapy to enable them to manage their own

Actions that stakeholders have said that they will undertake

     Promote an understanding of the principals of Independent
      Living and the Social Model of Disability.

     Improved quality, range and availability of facilities and
      services that enable disabled citizens to live independently,

     More accessible new homes.

     Easier and safer for disabled citizens to travel around the
      city independently on public transport.

     Better homecare.

     Supporting young disabled people to maximise

     Support Disabled parents.

We will know that we have got it right when:

     People experience quality support packages that are person
      centred and tailored to individual needs.

     Technological and environmental developments are
      routinely used to maximise support, through telecare and

     Disabled people are able to travel around the city
      independently on public transport.

     All people with physical and/or sensory impairments have
      the right to an accessible home that meets their needs.

     An increased number of new homes in Salford are built to
      Lifetime Homes standards or wheelchair accessible

     Disabled people feel safe in their communities, especially
      Deaf/bind people to move around in.

     The Core Strategy makes reference to the need to remove
      environmental barriers and take account of the needs of
      disabled people.

Case study 1

Gary, 42, has epilepsy and as a child had many seizures, he has lived in
a „colony‟ for people with epilepsy since the age of seven.

Gary now wants to live independently. His parents live in Wales and
Gary wants to live near the place he has lived most of his life. Following
assessment the social worker is working with Gary to find suitable
accommodation where he can be supported to live independently Gary
for the first time in his life.

2. We will enable disabled people to be in control
Historically, disabled people have been treated as dependent and in
need of „care‟ rather than being recognised as full citizens.

Responses to needs have often created dependency and disabled
people have been expected to fit into services rather than services
being personalised to respond to individualised need.

Disabled people are best placed to take the lead in identifying their own
needs and in identifying the most appropriate way of meeting such
needs. It is essential that disabled people are given more choice and
control over their support services and that services and support are
seen as a means to an end and not an end in themselves. There is
growing evidence that where people are actively involved in choosing
services and making decisions about the kind of care and support they
get, the results are better.

Within health services, the „expert patient‟ approach recognises that
people with long term conditions can take a more active role in their own
health care.

Sometimes a culture of risk aversion restricts the ability of some
disabled people to assume greater control over their own lives. Many
disabled people are happy to take informed risks. We will try and
ensure that the right balance is achieved between protecting individuals
and enabling them to manage their own risks.

Disabled people have many roles and may be parents and/ or carers.
These roles need to be recognised and people supported in them.
It is important that disabled people are enabled to reach their full
potential and their input is valued. By improving the profile of disabled
people in the community and identifying positive role models, negative
perceptions which act as a barrier to the full participation of disabled
people and their involvement in the life of the community, will be

Issues raised by disabled people include:

     Decisions being made for you and about you / not with you.

     Not being listened to or allowed to take informed risks.

     Service providers making assumptions about you and what
      you are capable of doing instead of asking you.

     No confidence to complain about unsatisfactory services in
      case they are removed.

     Very few people with obvious impairments holding senior
      positions in organisations.

     Few successful disabled role models. „

     „I don‟t want a cure; I want civil rights and a whole lot more‟.

     „Not my carer, not my brother, not my friend, he‟s my lover‟.

     Taken from Disability Rights Campaign (DRC) posters and
      comments from disabled Salford citizens
Things we are already doing include:
     116 people with physical and/or sensory impairments use
      direct payments for social care; the service has been
      developed with users.

     Expert Patient Programme. This helps citizens to manage
      and cope with their condition and support others with similar

     Salford Primary Care Trust has citizens included on the
      team for visits into general practices and pharmacies to
      assess the quality of services.

     Greater Manchester Passenger Transport Service are
      reviewing their processes for employing people to make
      sure that they encourage disabled people to apply when
      places become available on Greater Manchester Passenger
      Transport Executive‟s board.

     A citizen volunteer was on the interview panel for the
      selection of the new citizen representatives on the
      Independent living partnership board and task groups.

Actions that stakeholders have said that they will undertake

     Disabled people to have more choice and control over their

     Accessing advocacy services.

     Self assessments for social care.
     Personalised care plans.

     Increase Individual Budgets and Direct Payments

     Disabled people to have more input and influence in
      decision-making for all Salford citizens.

     Raise the profile of Disabled People in Salford

We will know that we have got it right when:

     An increased number of people use direct payments and
      individual budgets and feel supported to recruit and train
      staff, undertake payroll and other responsibilities.

     Disabled citizens have greater freedom to select the type of
      support they need and the way in which it is delivered and to
      manage risk.

     People with a physical and/or sensory impairment are
      enabled to live in the way they want to and offered support
      in their varied roles in life.

     An environment has been created which empowers disabled
      people to challenge bad practice.

     Universal services are accessible to disabled people.

     The use of technological and environmental developments
      is maximised to provide support e.g. telecare and

     Disabled people have access to information to enable them
      to choose and control services.

     Disabled people are members of boards, management
      committees etc.

     Disabled people are employed at all levels of the workforce
      in key public sector employers.

Case study 2


Jean noticed that she could not see as well as she used to when she
was in her early sixties. She became increasingly reliant on her husband
to deal with the mail and take her to the shops and help with the cooking.
She hated this and missed reading although had found that she enjoyed
listening to the stories on radio 4.

Her consultant diagnosed macular degeneration and registered Jean
blind. Working with the rehabilitation officer gave Jean the confidence
she needed to get to the shop. The enablement officer explained that all
the local supermarkets are happy to help customers around the store as
even sighted people cannot find what they want when they are not
familiar with the layout. With a little time and patience, Jean overcame
her nervousness and is now able to get to the shop and the staff are
familiar with her and offer help when she goes in.
Jean now knows that she can ask for information in a larger print size
and this gives her some more independence, although she finds listening
to a talking book and Salford Talking News easier than trying to read
large amounts of print.
In the kitchen she has a liquid level indicator so that she can make a cup
of team safely, and her oven has raised markers so she can feel where
the dials should point to. She is also aware of other useful equipment
that she can choose to buy herself so she is now saving up for a talking
microwave oven.

3. We will ensure that disabled people are treated with
respect and dignity
      Independent living is about promoting respect for people‟s
       human rights to dignity, privacy and family life and is about
       ending inequality. Disabled people want the same respect
       you would want for yourself or a member of your family.

      We have adopted the Social Model of Disability and wish to
       remove the barriers which inhibit disabled people‟s full
       participation in society. We will refer to people as „disabled
       people‟ as this most closely reflects the Social Model
       approach. We will also undertake widespread training in
       disability equality and awareness.

      We will ensure that there is zero tolerance of all forms of
       abuse and will act to alleviate people‟s loneliness and

Issues raised by disabled people include:
      Not being listened to or treated with respect, being made to
       feel a second class citizen.

      People speaking to carers, not the disabled person.

      Using inappropriate terms to describe disabled people
       based on their medical condition.

      Experiencing discrimination due to their impairment.

      Low awareness of the additional support needs of patients
       with physical and/or sensory impairments by some health

„I don‟t need your attitude I‟ve got enough already‟.

„I can‟t afford your charity. The price is all my dignity‟.
„I am not special, I am not brave, I am a disabled person and John is my

„It‟s my legs that don‟t work, not my brain‟.

      Taken from Disability Rights Commission posters and
       comments made by disabled citizens of Salford.

Things we are already doing include:
    Treating everyone who arrives at Crompton House reception
     with respect and offering appropriate support.

    Salford City Council has provided Disability Equality Training
     to all front line staff.

    Operating a multi-agency adult safeguarding system with a
     single entry point.

    Improving the way in which telephone enquiries at Burrows
     House are dealt with – quicker response and explanations
     given as to why questions asked.

    Salford Primary Care Trust has deaf awareness and equality
     and diversity and cultural awareness training for staff.

    Salford Primary Care Trust has undertaken a mystery
     shopper exercise with people referred to hospital by the
     National Choose and Book system to ask about their

    Salford Primary Care Trust is undertaking a questionnaire
     with disabled people to review their access to primary care
     facilities such as general practices, dentists and

Actions that stakeholders have said that they will
undertake include:
    Disabled people are listened to and supported to express
     their needs and wants and able to complain without fear of

    Training on Disability Awareness.

    Improved care for disabled patients in hospital.

    Positively market images of disability and promote Zero

We will know that we have got it right when:
     We listen carefully to people with physical and/or sensory
      impairments and make reasonable adjustments to
      accommodate their specific needs.

     We automatically explain why we are doing what we are
      doing or why we are seeking certain information.

     Loneliness and isolation have been reduced.

     People feel safe from hate crime and abuse.

Case study 3


Anthony was hit by a car when he was 17. Whilst making an excellent
physical recovery his brain had been damaged, he had difficulty in
making sensible choices and was unrealistic about his ability to cope
with living independently. Initially the primary care trust funded his stay in
a rehabilitation centre to try to put some structure and routine in his life.
Anthony took his own discharge from the centre, returning to his family
who felt unable to cope with his behaviour. The Community Neuro
Rehabilitation Team, the social worker and psychologist supported
Anthony, who went to live in several settings including homeless
accommodation, his own flat with support and back to the rehabilitation
unit where he remains at present. Anthony is one of many people who
survive what would once have been fatal head injuries. People need to
understand how this has affected his behaviour and the fact he needs
additional assistance in work and with accommodation.

4. We will increase the involvement of disabled people in
decision making and encourage active citizenship
Disability is a major social inclusion issue. Disabled people are
found in every section of society, and, together with their families
and friends, frequently feel excluded from mainstream activities.

Involvement and consultation are not the same. The involvement of
disabled people requires their active engagement at every stage of
decision making - from inception to completion, rather than just
asking them to comment on work done by others.

When disabled people are involved both formally and informally at
an early stage, potential barriers can be identified and removed
before they arise and priorities agreed. In addition, policies and
services are more effective, more inclusive and better targeted,
and public money is not wasted.
Disabled people and their organisations must be included in the
development of mainstream policy and services, empowered to influence
policy and service delivery and involved in community activities.

Issues raised by disabled people include:
     Some public meetings held in inaccessible venues.

     Some meetings arranged which involve disabled people but
      no transport, communication and/or personal support

     Some facilities and services are developed without
      involvement of disabled people – expensive alterations may
      be needed.

     Lack of feedback when people have contributed to

Things we are already doing include:
     Salford City Council has established 8 Community
      Committees which encourage the active engagement of
      disabled people.

     Independent Living Partnership Board oversees the
      commissioning of services for people with a physical and/or

  sensory impairment – members include disabled people and

 Partnerships between Salford City Council and the voluntary
  sector deliver services e.g. Talking News.

 People with a physical and/or sensory impairment have
  been involved at all stages of the development of this

 Greater Manchester Transport Executive regularly carries
  out consultation and involvement activities and ensures that
  its arrangements are accessible and inclusive of disabled

 GMPTE is currently updating membership of its public
  consultation panel and will continue to ensure
  representation of disabled people on the panel. On joining
  the panel, members are asked about their communication
  needs to ensure they receive correspondence and
  information in their preferred format.

 Salford Primary Care Trust undertakes full consultation with
  citizens for looking at services for practices, which become
  vacant, and has recently had citizens involved with the
  selection process for appointing a new General Practitioner
  (GP) to take over a vacant practice.

 Salford Primary Care Trust has commissioned Salford
  Disability Forum to undertake a mystery shopper exercise in
  general practice to look issues such as general attitude and
  access for disabled people in wheel chairs.

 Disabled people worked with the City‟s Health and Social
  Care scrutiny committee to review how well health and
  social care worked in partnership to meet disabled peoples

 Disabled people worked with the Council and Primary Care
  Trust to develop the Disability Equality Schemes. The group
  continues to meet to help inform the council‟s policy.

 The Planning and Transportation Regulatory Group
  considers larger and more complex planning applications. A
  disabled person has been co-opted onto this panel.

    Citizen Representatives from the Independent Living
     Partnership Board have been invited to assess of tenders
     for a contract being set up for translation, interpretation and
     signers services across the region.

Actions that stakeholders have said that they will
undertake include:
    Develop the Independent Living Partnership Board as a
     commissioning board for health and social care with
     disabled people having an equal representation.

    Develop a list of disabled people willing to participate in
     consultation events.

    Ensure disabled people are always actively engaged in
     decision-making that affects policy formulation and service
     delivery and appropriate support is available to facilitate this

We will know that we have got it right when:
    Disabled people are actively involved in all stages of policy
     development and decision-making – through inception,
     development and implementation that affect any aspect of
     their lives, as a matter of course.

    Disabled people are kept advised, through regular feedback,
     about the impact that their involvement has had on
     decisions that affect any aspect of their lives.

    Salford partners develop and use a good practice guide to
     involve disabled people successfully in decision-making in
     Salford. This guide will cover remuneration, providing
     accessible information, accessible venues, refreshments
     and dietary requirements, transport arrangements, timing of
     meetings, support etc.

    No public meetings are held in inaccessible venues and
     support is automatically available to ensure that disabled
     people can participate fully.

Case study 4


Mary contracted polio at 6 month old, leaving a severe weakness in her
left leg and some weakness in her right. Other than physiotherapy once
a week at the school clinic which stopped when she reached 16 years
old and an operation on her feet just after that she was on her own for 44

“I was told there is nothing more we can do for you get on with it. I
applied for, what is now Disability Living Allowance but because there
was a food shop close by I did not qualify. After being refused a couple
of times for a blue badge I did finally get that in the late 80's. It took me to
have one fall too many to get to see anybody who would listen to me. Up
to 1999 I worked and brought up a family - part of that as a single parent
and still wasn't entitled to any further help.”

Mary has become involved in the wellbeing consultation to make sure
things get better for other disabled people

5. We will provide accessible information and improve
In order for disabled people to retain responsibility, make informed
choices and assume greater control over their lives they need easy
access to high quality up-to-date information and signposting.

Information needs to be available in a range of formats and languages.
The information available in relation to services and facilities for disabled
people is patchy and where it does exist is not always disseminated

It is important that people in different organisations communicate
effectively and share information to avoid duplication.

Issues raised by disabled people include:
     Having to repeat your story to different organisations when
      you are being assessed.

     Some information is not available in a range of formats and
      there is an over-reliance on websites when many disabled
      people do not have computers.

     There is no single point of contact for disabled people to
      access information.

     Lots of organisations use call centres. This is difficult if you
      cannot use a conventional phone because you have a
      hearing impairment.

     There is a lack of advice and support for newly diagnosed
      people discharged from hospital.

     GPs, hospitals, transport facilities often rely on audio or
      visual display systems rather than a combined system –
      great problems for people with sensory impairments.

Things we are already doing include:
 Independent Living Partnership Board has developed a
  Communications Task Group.

 Salford City Council has established an accessible
  information group – developing a house style for

 Community Health and Social Care uses a range of
  communication techniques during meetings e.g.
  palantypists, loop systems and British Sign Language

 Salford Bereavement Services provide information in a
  range of formats.

 Primary Care Trust has established a Patient Information
  Group to ensure that the information it produces is easy to
  read, helpful, informative and accessible in a wide range of

 Primary Care Trust has developed a „Designing Patient
  Information Checklist‟ to help people when approaching a
  new leaflet.

 Primary Care Trust has installed a digital information kiosk
  within the walk-in centre at Salford Royal Foundation Trust
  and provided on-screen time on the digital plasma screen in
  the Civic Centre.

 GMPTE has included guidance on how to make information
  easier to use in its Corporate Identity Guidelines, which set
  the standards for the public transport information produced
  by GMPTE. GMPTE also makes information available on
  request in a range of different formats.

 NWAS is working with Deaf people to improve means of

 Salford City Council judged to have an „excellent‟ website,
  including its disability access.

 Salford Primary Care Trust has applied for a member of staff
  from each health centres and clinics to attend a British Sign
  Language and Deaf Community Culture 6 week training

Actions that stakeholders have said that they will
undertake include:
    Improving information sharing between health and social
     care for individuals, including access to IT systems.

    Develop information systems to ensure disabled people are
     well informed and have easy access to high quality up-to-
     date information, in a range of formats, and, signposting.

    Develop a „one stop‟ approach for information giving.

    Improve information feedback to disabled people

We will know that we have got it right when:
    People feel well informed, regardless of their preferred
     method of communication. This will involve the development
     of a communication strategy with disabled people that is
     then implemented and monitored. This strategy will specify
     when information about services etc should be produced
     and where and how it should be disseminated.

    Quality standards have been established that specify which
     formats information should be available in automatically and
     which should be available on request within an agreed
     number of days.

    A single point of contact for all information that a disabled
     person might find useful is established and marketed.

    There is a guide to all facilities and services that are
     accessible to disabled people available in a range of
     formats. (Building on the information available from
     Disability GO).

    People only tell their story once and protocols are in place
     that governs the sharing of information between partners.

Case study 5


Andrew was born without hearing. At school he was encouraged to
speak and lip read, rather than use the sign language that he feels more
comfortable with. Now in his thirties, he is married to a deaf woman and
they have a deaf daughter. Andrew does not consider himself disabled
but part of a distinct deaf culture.

Andrew is able to work but has trouble holding down a steady job
because of his lack of education and reluctance of employers to work
with a deaf person. At home there is a minicom to communicate with but
where possible the whole family prefer to use text messaging. The house
has a flashing and vibrating alarm system so the family know when there
is a caller at the front door, or if the smoke alarm goes off. When their
daughter was a baby, the alarm system was programmed to alert them
to when she cried.
Andrew uses the services of the sensory communication officer, who is
fluent in British sign language (BSL), when he needs to. This is because
he finds it difficult to understand the information he receives from the
council or utility companies and has found himself in debt without
realising how this has happened. Andrew knows that he can text the
officer to make a time to see her, or call into the office on Friday
mornings and she will provide support to ensure that he understands his
written communication.

6. We will improve the quality, range and delivery of
services, including housing
We want to improve the quality of the services that disabled people
receive and ensure that the people who use services are involved in their
design and shape, to ensure that they are personalised.

We want to move towards providing “inclusion” rather than “segregation”
in all areas of service provision except where disabled people
themselves choose separate provision.

Issues raised by disabled people include:
     Lack of clarity of social services processes and policies,
      including direct payments, assessments and Fair Access to

     Insufficient accessible homes and a lack of information
      about what does exist which leads to a lack of choice.

     Having to wait a long time for adaptations to be undertaken
      to a home. Complicated procedures.

     Allocation, repair and maintenance of wheelchairs.

     Refuse collection service does not recognise specific needs.
      Different coloured bins are difficult to identify by people with
      visual impairments.

     Disabled women find it difficult to access scanning services.

     Inaccessible emergency ambulances for wheelchair users
      when they are patients or accompanying a patient.

Things we are already doing include:
     Salford City Council and the Primary Care Trust has
      established Burrows House as a „one stop shop‟ of services
      for people with a physical and/or sensory impairment.

     Salford City Council delivers Care on Call – a city-wide,
      cross tenure 24 hour monitoring and response service.

     Salford City Council has developed a Specialist Housing
      Service for adaptations, grants and rehousing.

    The Disabled Facilities Grant service has recently been
     scrutinised involving service users.

    The Environment Department has established an Assisted
     Refuse Collection Service for disabled people.

    Salford City Council has established the Home Improvement
     Service and the Helping Hands Minor Repair Service; they
     work closely with the community disability service to deliver
     minor adaptations.

    Salford City Council has introduced a Choice Based Lettings
     Scheme for all current and ex Council housing (Home
     Search), included within which is a Disability Housing

    The Environment Department (Bereavement Services)
     ensures that disabled people themselves and disabled
     people who are close relatives of a deceased person can
     buy a grave close to a path.

    The North West Regional Assembly has commissioned a
     review of the demand for Disability Facility Grant in the
     North West.

Actions that stakeholders have said that they will
undertake include:
    Develop a commissioning strategy for disability services and
     review the effectiveness of existing health and social care

    Disabled people receive the same quality of service or
     access to a service as non-disabled people and are not
     treated less favourably because of their particular

    Improve process for housing adaptations.

We will know that we have got it right when:
    Every disabled person is treated as a unique human being
     and offered a personalised individual service.

    Quality standards are in place and monitored regularly for
     the commissioning of social care.
     Disabled people are able to travel around the city

     There are mechanisms in place to ensure that accessible
      homes are made available to disabled people whose needs
      they meet.

     Timely access to adaptations.

Case study 6


Helen developed an aggressive form of a progressive condition in her
twenties and needs a high level of care, including overnight stays at
times. Helen receives a direct payment and the independent living fund,
using a team of carers to support her .She lives in an adapted flat near to
her mother who, although disabled herself, is able to provide a small
level of support. At times Helen has respite care at the Maples. Helen
uses a powered wheelchair enabling her to leave the house to meet
friends socially.

7. We will work with a range of other agencies to increase
the economic well-being of disabled people
Disabled people generally have lower incomes, higher living costs and
fewer employment and life opportunities than non-disabled people.

Economic well-being is a wide concept which covers access to
employment, access to learning and ensuring that people are claiming all
the support that they are entitled to.

Advice to claiming benefits needs to go hand in hand with advice on
being able to work and maximise family income.

Issues raised by disabled people include:
     Too many unemployed and underemployed disabled

     Several large public sector employers have not supported
      disabled employees to retain their jobs.

     Difficulties accessing learning especially if you have a
      hearing impairment.

     Not knowing which benefits you are eligible for and how to
      claim them.

     No corporate resources at Salford City Council to fund
      building adaptations required for disabled employees.

Things we are already doing include:
     Salford City Council, Salford Royal Hospital Trust, the
      Primary Care Trust and GMPTE are „Two Tick‟ employers
      who are „positive about disabled people‟.

     Salford City Council established Equal in Salford - staff
      group of disabled employees.

     Salford City Council provides a comprehensive Welfare
      Rights and CAB Service.

          o Salford City Council commissioned a Labour Market
            Analysis Study which highlighted the high number of Salford
            citizens who are claiming Incapacity Benefit.

     o Salford City Council is part of a Greater Manchester wide
       consortium piloting new approaches to tackling
       worklessness to deliver significant improvement in the
       working age employment rate, particularly for
       disadvantaged groups such as sick and disabled people.

 Salford City Council has developed an affordable warmth

 Salford City Council undertakes annual staff survey which
  asks employees whether they consider themselves to be
  disabled (2006/7 2.2%), second survey to be undertaken

 Salford City Council has undertaken training re reasonable

 Salford City Council has recently introduced working
  interviews, and has signed up to the Skills Pledge Level 2

 Salford City Council has a supported employment scheme
  to assist disabled people with a range of impairments to
  access work.

 Salford City Council is part of a Greater Manchester wide
  consortium piloting new approaches to tackling
  worklessness to deliver significant improvement in the
  working age employment rate, particularly for disadvantaged
  groups such as:

     o Skills and Work and Local Priority Service Agreement 2
       Long Term Incapacity Benefit project

     o Supported Employment
     o Pathways to Work
     o Joint work with Primary Care Trust , included in Health and
       Employment Action Plan

     o New Health Trainers

 Family, Adult and Community Learning has undertaken a
  survey of Lifelong Learning Opportunities.

    Eccles College developing a fully inclusive supported work
     placement programme, broadening the range of vocational
        o GMPTE sponsors Breakthrough UK‟s Independent
          Employment Advocacy Project, which enables its disabled
          members of staff to access support in employment matters
          from a disability organisation.

        o GMPTE is investigating options for providing work-
          experience placements for disabled people to that they can
          gain skills and experience.

Actions that stakeholders have said that they will
undertake include:
    Increase work opportunities for disabled people in local
     authority and NHS.

    Increased numbers of people supported into employment.

    Higher incomes for disabled people through gaining or
     retaining work or accessing targeted welfare rights advice.

We will know that we have got it right when:
    All people in Salford with a physical and/or sensory
     impairment have access to income and resources sufficient
     for a good diet, accommodation and participation in family
     and community life.

    All people in Salford with a physical and/or sensory
     impairment are able to meet costs arising from specific
     individual needs.

    Disabled people have a real presence in the workforce.

    People with physical and sensory impairments can access
     lifelong learning opportunities.

Case study 7


Jeremy‟s brain was damaged when he was born, resulting in him having
little control over the movements of his body. He is unable to speak and
uses a communication aid. He unable to walk and uses a power
wheelchair. Jeremy knows what he wants from life.

At 22 he lives with his parents who offer him a high level of support both
physically and emotionally. Using a direct payment he is carving out his
own life using his mobility car to go out with his team of carers to join
other disabled people to take part in sporting events and to meet up with
friends and family for pub lunches.

Specialist housing services are working towards identifying suitable
accommodation for his future. Jeremy has taken several college courses
and intends to look for part time work in the near future which. He will be
supported by Salford supported employment when he decides to look for
a job.

8. We will improve access to the built environment and
open spaces
Some of the most significant barriers that people who are physically
disabled face relate to finding an accessible home that meets their
needs, travelling around the city on public transport, accessing universal
services including commercial services, health and leisure.

The Disability Discrimination Act 1995 states that since October 2004
service providers have had to take reasonable steps to remove, alter or
avoid any physical feature which makes it impossible or unreasonably
difficult for a disabled person to access that service however there are
still many buildings that disabled people are unable to access and
improving access to the built environment will take many years to

Issues raised by disabled people include:
     Lots of public buildings including some Council buildings,
      Hope Hospital etc are not fully accessible.

     Disabled people are unable to use swimming pools in
      Salford because of the water temperature, lack of grab rails
      and unsuitable shower/change facilities.

     Some chemists are not accessible, finding an accessible
      NHS dentist is impossible and chiropodists, physiotherapists
      etc are often in first floor premises without a lift.

     Lots of banks, building societies, shops are not accessible
      and if you can get in it is often difficult to move around.

     Some entrances to buildings are controlled by key pads or
      intercoms - how do people with a sensory impairment gain

     There are many areas where there are no dropped kerbs or
      the ones that have been provided are at the wrong location.

     There are insufficient blue badge spaces, in the wrong
      place. They are not policed.

Things we are already doing include:
    Salford City Council and Primary Care Trust developed 3
     major urban centre Gateway centres at Pendleton, Walkden
     and Eccles to provide accessible neighbourhood based
     services e.g. GP surgeries, libraries.

    Salford Royal Hospital Trust is in the middle of a £135M, 10
     year (2002-2012) investment to redevelop Hope Hospital
     which will address many access issues. Additional customer
     service staff have been recruited to help direct people re car
     parking etc, a form of „Park and Ride‟ has been introduced
     and car park signage has been improved.

    Working with partners to provide a world class, accessible
     arts and theatre facility.

    Environment Department (Bereavement Services) has
     improved access arrangements at cemeteries and
     crematoria across the city.

    Salford City Council is carrying out a £22M, 5 year
     programme as part of the Highway Investment Programme
     – reconstructing footways using bituminous materials so that
     they are even and level, incorporating dropped kerbs and
     tactile paving at junctions.

    Salford City Council is carrying out a dropped kerb
     programme of £100K - £150K per year. This concentrates
     on main routes. Dropped kerbs can be installed to meet the
     individual needs of disabled people.

    Salford City Council is undertaking a programme of
     improvements at bus stops and to pedestrian crossings –
     tactile paving, lip on kerb, lighting, audible warning and
     rotating cones.

    Salford City Council has introduced a Pedestrian and Cycle
     Audit system (COPECAT) to ensure that cyclists and
     pedestrians (especially disabled people), are considered
     appropriately as part of any new development layouts or
     new highway proposals.

    Wheelchair training track at Burrows House.

 Access arrangements at leisure facilities are being improved
  e.g. Clarendon Centre. Ordsall Hall (a Grade 1 listed
  building) is being improved - £7M programme and there is a
  rolling programme of improvements to libraries.

 The Library Service runs a mobile special needs library from
  a vehicle that has been specially adapted

 Major improvement programme underway to improve all
  Council buildings with public access. 5 year programme,
  budget £1.3M, currently in year 3, spent £700K so far. Total
  no of Council buildings with public access is 102 (June
  2007), of which, 54 are compliant with the Disability
  Discrimination Act (DDA) requirements.

 Primary Care Trust carried out survey of GP practices e.g.
  ramps, heights of counters etc and provided funding where
  appropriate to enable premises, wherever possible, to
  become DDA compliant.

 Since August 2006, many planning applications have to be
  accompanied by a Design and Access Statement.

 Salford Central station has recently been improved – lifts,
  ramps, lighting, customer information etc installed but still
  problems on the platforms – height gap between trains and

 Parks in the city have been the subject of access audits and
  6 Master Plans are being prepared to attract District Park
  status. Improving access is a key priority.

 Access improvements in country parks provide accessible
  toilets and improved site access at key points.

 Salford City Council has a major improvement programme
  underway to improve all Council buildings with public
  access. We are moving into year 4 of a 5 year programme
  with a budget of £1.1M. The total no of Council buildings
  with public access is 118, of which, 74 are DDA compliant
  (March 2008).

Actions that stakeholders have said that they will
undertake include:
    Accessible facilities in all NHS provided services.

    Accessible facilities in all Salford City Council buildings
     where there is public access.

    Improved access in parks and country parks.

    Improvements to Blue Badge parking arrangements.

    Raise awareness among planners and building control

    Work with Greater Manchester Passenger Transport
     Executive and Network Rail to improve disabled access to
     the transport system.

We will know that we have got it right when:
    All Council and NHS facilities are fully accessible.

    People with a physical and/or sensory impairment are able
     to access a large number of private sector service providers
     in the city e.g. banks, building societies, chemists, shops.

    Disabled people using Hope Hospital will be able to park
     easily and know where the nearest accessible toilet is.

    People with a physical and/or sensory impairment are able
     to get around the city on pavements and by using a range of
     different modes of public transport, independently.

    Disabled people are able to use swimming and leisure
     facilities in the city

Next steps
To improve life chances of disabled people all members of the Salford
Partnership need to work together and give a commitment to progress
disability issues.

„Think Disability‟ needs to be built into every agenda so that the needs of
disabled people are automatically considered within business planning
and service design.

As part of the implementation of this strategy we ask all partners to re-
affirm their commitment to the Social Model of Disability, to use the term
„disabled people‟, to encourage partners across the city to train their staff
in disability equality and awareness, and, to give consideration to the
identification of Champions for Disability within key organisations.

The strategy is supported by a detailed action plan detailing current
actions which will be kept under review by a steering group of disabled
people and key stakeholders who will report back to the Independent
Living Partnership Board and the Health and Wellbeing Board. An annual
report will be prepared for Cabinet and PCT Board. Disabled people will
be involved in task groups to develop actions arising from the strategy.

We have also produced this full strategy and a detailed action plan on
the internet at or in a
range of formats from Kwabena Agyenim-Boateng on:

Tel: 0161 793 2865

Minicom: 0161 793 2111

Supporting papers
Action Plan

Policy Context and Legislation reference paper
Salford Context

Demographic reference paper

Consultation reference paper

Improving the life chances of disabled
citizens in Salford
A well-being strategy for people with physical and/or sensory impairments


Action plan

1.    We will encourage and support disabled people to live as independently as possible
Action                                                                        Timescale   Lead Officer

1.1   to promote a shared understanding of the principles and practice of independent living

                                                                                          Sue Lightup (Strategic Director)
                                                                                          Comm Health & Soc Care

                                                                                          0161 793 2201
1.1.1 Salford‟s Local Strategic Partnership to take a lead in promoting the
      Social Model of Disability.                                             31.12.09
   - set targets for partners to support independent living                               Mike Burrows (Chief Exec)
                                                                                          NHS Salford
                                                                                          0161 212 4821

1.2   to improve the support that disabled people receive from care agencies

                                                                                          Mark Grifiths (Principal
1.2.1 Undertake a review of homecare services, – service providers to show                Manager Social Care
      a broad understanding of different impairments and ensure this is    31.3.10        Commissioning &Contracts)
      reflected in the services offered.
                                                                                          0161 703 2133

1.2.2 Implement the findings of the housing related floating support pilot               Glyn Meacher (Snr Manager –
      (Central Referral Access Point) to inform joint commissioning and                  Policy & Services) Sustainable
                                                                               31.3.11   Regen
      future development of floating support services for adults with physical
      / sensory disability.                                                              0161 922 8752

Action                                                                      Timescale   Lead Officer

1.3 to ensure Young Disabled People have a seamless transition into adulthood and have the opportunity to
maximise their independence.

                                                                                        Brian Gathercole (Principal
1.3.1 To audit implementation of arrangements with Children‟s Services to               Manager – Physical & Sensory
      ensure all young people moving into Adult Services have access to     31.6.10     Services) Comm Health & Soc
      independent living planning.                                                      Care

                                                                                        0161 607 1421

1.4   to support Disabled Parents in their parenting role

                                                                                        Sue Lightup (Strategic Director)
                                                                                        Comm Health & Soc Care
1.4.1 To promote interagency working between Children‟s Services and                    0161 793 2201
      Adult Services, including developing protocols to agree which services 31.3.10
      are provided by each agency.                                                      Jill Baker (Strategic Director –
                                                                                        Transition) Children‟s Services
                                                                                        0161 778 0130

                                                                                         Liz McGahey
                                                                                         (Head of Children‟s Services)
1.4.2 To develop services to support disabled parents in their parenting       31.3.10
      tasks.                                                                             Salford Community Health

                                                                                         0161 212 4557

                                                                                         Liz McGahey

1.4.3 Ensure information produced aimed at parents with a disability will be             (Head of Children‟s Services)
      available in accessible formats.                                                   Salford Community Health

                                                                                         0161 212 4557

Action                                                                         Timescale   Lead Officer

1.5   to increase the number of accessible new homes built

1.5.1 Ensure that the Council‟s Core Strategy meets the objectives                         Dave Percival
      contained within “Shaping our place … Our Strategy for housing in
                                                                                           (Group Leader – Strategic
      Salford 2008-2011” including the objectives to support the opportunity   31.11.09
                                                                                           Planning) Sustainable Regen
      to live independently in all communities and use joint working to
      improve the housing offer.                                                           0161 793 3656

1.5.2 Commissioning and Senior Managers to contribute to the consultation                  Glyn Meacher (Snr Manager –
      process on the preferred option for the future development of                        Policy & Services) Sustainable
      wheelchair standard housing the Core Strategy which will take place                  Regen
      between October – December 2009.                                    1.10.09 –
                                                                          31.12.09         0161 922 8752

                                                                                           Graham Gentry (Asst Director –
1.5.3 Ensure that the production of planning policy documents take into        From        Spatial Planning) Sustainable
      consideration the housing priorities relating to disabled people.        01.09.09    Regen
                                                                                           0161 793 3662

                                                                                          Graham Gentry (Asst Director –
1.5.4 Monitor ALL new build developments to ensure they meet or exceed                    Spatial Planning) Sustainable
      extant Design and Quality Standards (including code of sustainability,              Regen
      HQI and Building for Life).
                                                                                          0161 793 3662

                                                                                          Graham Gentry (Asst Director –
1.5.5 Participate in the development of the Greater Manchester Housing                    Spatial Planning) Sustainable
      and Planning Commission and the development of the Association of        31.12.09   Regen
      Greater Manchester Authorities Multi-Area Agreement.
                                                                                          0161 793 3662

Action                                                                        Timescale   Lead Officer

1.6   to make it easier and safer for disabled people to travel around the city independently on public transport

                                                                                          Mark Reeves (Head of Service
1.6.1 Review taxi licensing conditions especially in relation to customer care            – Customer & Regulatory
                                                                               30.09.09   Services) Environment
      issues that affect disabled people.
                                                                                          0161 920 8402

                                                                                          Steven Lee (Director of
1.6.2 Undertake a survey of taxi users to examine whether there are                       Engineering) Urban Vision
      sufficient hackney cabs in the City and whether the location of taxi    31.3.10
                                                                                          0161 779 4871
      ranks is appropriate.

                                                                                          Darren Findley (Strategic
1.6.3 Raise awareness of transport needs of disabled people with Salford                  Transportation Manager)
                                                                              31.03.10    Sustainable Regen
      Travel Partnership and report back to disabled people on progress.
                                                                                          0161 793 3849

1.6.4 Work with Greater Manchester Integrated Transport Authority to                     Darren Findley (Strategic
      develop the 3rd Greater Manchester Local Transport Plan to                         Transportation Manager)
                                                                              31.03.11   Sustainable Regen
      commence from 2011/12 and especially the Accessibility Strategy to
      highlight the transport needs of disabled people.                                  0161 793 3849

                                                                                         Greater Manchester Passenger
1.6.5 Work closely with Ring and Ride services to monitor their progress in              Transport Executive & Greater
      meeting all of disabled people‟s travel needs.                                     Manchester Accessible
                                                                                         Transport Ltd

Action                                                                       Timescale   Lead Officer

1.7   to facilitate disabled people getting access to information to assist them in taking holidays

                                                                                         Andy Howitt (Assistant Director
1.7.1 Assist people searching for information on accessible activities and               – Culture and Leisure) Comm
                                                                              31.03.10   Health & Soc Care
      holidays by providing access to computers and information at libraries.
                                                                                         0161 793 2243

2.    We will enable disabled people to be in control
Action                                                                        Timescale    Lead Officer

2.1   to enable people with physical disability and/or sensory impairment to have greater control over the way their
      social care needs are met.

                                                                              Phased       David Entwistle (Head of Social
2.1.1 Develop personalised services through „Self Directed Support‟ and the
                                                                              programme    Work) Comm Health & Soc
      provision of personalised budgets. (Local Area Agreement Target
                                                                              of work to   Care
      of1,558 people by 31.03.10)
                                                                              01.06.09     0161 793 2205

                                                                                           David Entwistle (Head of Social
2.1.2 Undertake a mapping exercise on the availability of advocacy, support                Work) Comm Health & Soc
      and brokerage for disabled people including support for people in       31.03.10     Care
      making complaints.
                                                                                           0161 793 2205

                                                                                           Margaret O‟Dwyer

2.1.3 Set up personalised care plans for people with long term conditions,                 (Head of Long Term
      with the support of case managers. To increase the take-up of self      31.03.10     Conditions)
      management programmes e.g. expert patient programme.                                 NHS Salford
                                                                                           0161 212 5663

2.1.4 To provide information to increase access to user and peer led                          Scott Francis (Self Care
      support to attend self care programmes such as expert patient                           Programme Manager) NHS
                                                                                31.03.11      Salford
      programmes to help disabled people manage their long term
      condition.                                                                              0161 212 5636

Action                                                                          Timescale     Lead Officer

                                                                                              Glynn Syson (Principal
        Support the development of a User led organisation in the city by                     Manager – Integrated Care)
        working with Disability Forum in support of their bid for national        31.3.10     Comm Health & Soc Care
                                                                                              0161 906 1563

2.2     to raise the profile and visibility of disabled people in Salford and their ability to influence decisions

                                                                                              Jean Colpitts (Joint
2.2.1 Encourage organisations to survey their boards, management                              Commissioning Officer)
      committees etc to ascertain how many disabled citizens are on them
      and how they consider the needs of disabled members of their                            NHS Salford
                                                                                              0161 212 5714

                                                                                            Di Critchley

2.2.2 Establishment of a database of disabled people in Salford who would                   (User Development Worker –
      like to take an active role in public life and encourage agencies to refer 31.12.09   Physical & Sensory Disability)
      to this group.                                                                        Comm Health & Soc Care

                                                                                            0161 603 4421

                                                                                            Di Critchley

2.2.3 Introduce and publicise training in capacity and confidence building for              (User Development Worker –
      disabled people – all people involved in partnership board and sub       31.3.10      Physical & Sensory Disability)
      groups to undertake training.                                                         Comm Health & Soc Care
                                                                                            0161 603 4421

3.    We will ensure that disabled people are treated with dignity and respect
Action                                                                       Timescale   Lead Officer

3.1   to promote a positive image of disability throughout Salford

                                                                                         Susan Wildman (Director of
                                                                                         Marketing & Communications)
                                                                                         Chief Exec

3.1.1 Active promotion of positive images of disability and good news stories            0161 793 2550
      through the marketing strategies of the City Council and NHS. Est.                 Jenny Speak (PR &
                                                                                         Publications Officer) NHS

                                                                                         0161 212 4116

                                                                                         Judd Skelton (Principal Officer
3.1.2 To communicate the wellbeing strategy to „hard to reach / seldom                   – User & Carer Involvement)
      heard‟ groups e.g. Black and Minority Ethnic (BME) disabled people,    31.03.10    Comm Health & Soc Care
      ensuring links with older disabled people with high support needs.
                                                                                         0161 793 2557

3.2   to improve customer care in relation to disabled people in many organisations in the City – to ensure
      universal services are accessible to disabled people

                                                                                     Ben Colman (Information
3.2.1 Prepare a manual describing appropriate language and etiquette when            Services Manager) Comm
                                                                          31.12.09   Health & Soc Care
      dealing with disabled people and disseminate widely.
                                                                                     0161 793 2862

Action                                                                          Timescale   Lead Officer

                                                                                            Lindsay Bowes (Head of
                                                                                            GMS/PMS & Oral Health) NHS
3.2.2 Changing staff attitudes to disability by ensure adequate customer                    Salford
      care training:
                                                                                            0161 212 4283

       For reception staff, clinicians and other staff supporting direct                   John Tanner (Head of
        patient care, which take into account issues of diversity such as the   31.03.10    Customer Care) LA
        needs of disabled people & use of loop systems.
                                                                                            0161 793 3364

                                                                                            Marcia Bromley (Disability
       For customer care services within the local authority
                                                                                            Access Co-ordinator)
       Influence the training given to staff that work on public transport
                                                                                            0161 212 1241

                                                                                            Lindsay Bowes (Head of
3.2.3 Develop positive plans to ensure groups that are most likely to                       GMS/PMS & Oral Health) NHS
      experience barriers to primary care services are not excluded or          31.03.10    Salford
                                                                                            0161 212 4283

3.3   to improve the care of disabled patients in hospital

                                                                                        Bev Tabernacle
3.3.1 Improve the ability of disabled people to provide information about
                                                                                        (Consultant Nurse) Salford
      their needs before coming into hospital through a range of options     31.03.10
                                                                                        Royal Foundation Trust
      including establishing a dedicated phone line, Patient Passport etc.
                                                                                        0161 206 0447

                                                                                        Bev Tabernacle
3.3.2 Ensure that all staff at Salford Royal Foundation Trust know where key            (Consultant Nurse) Salford
      equipment is kept and are suitably trained in its usage.                          Royal Foundation Trust

                                                                                        0161 206 0447.

Action                                                                           Timescale   Lead Officer

3.3.3 Establish a process for staff at Salford Foundation Trust to ensure that               Bev Tabernacle
      people with physical and/or sensory impairments attending as an
                                                                                             (Consultant Nurse) Salford
      inpatient or an outpatient are provided with appropriate advice and        31.03.10
                                                                                             Royal Foundation Trust
                                                                                             0161 206 0447

4.    We will increase the involvement of disabled people in decision making and encourage active
Action                                                                         Timescale   Lead Officer

4.1   to increase the involvement of disabled people in decision making.

                                                                                           Julia Clark (Asst Director –
                                                                                           Adult Commissioning) Comm
4.1.1 Develop the Independent Living Partnership Board (ILPB) as a                         Health & Soc Care
      commissioning body to oversee services relating to physical disability
      and sensory impairment on behalf of the City Council and Primary                     0161 793 2234
      Care Trust. Ensure board has a clear work programme that is
      understood by all board members.                                                     Alan Campbell (Strategic
                                                                                           Commissioning) NHS Salford
                                                                                           0161 212 4993

                                                                                           Di Critchley

4.1.2 Establish a group of people of working age with physical and/or                      (User Development Worker –
      sensory impairments as a reference group and strengthen existing         31.12.09    Physical & Sensory Disability)
      groups.                                                                              Comm Health & Soc Care
                                                                                           0161 603 4421

                                                                                        Peter Openshaw (Assistant
4.1.3 Ensure the automatic involvement of disabled people when Urban         From       Director) Urban Vision
      Vision is designing leisure schemes and improvements.                  01.09.09
                                                                                        0161 793 6126

4.1.4 Implement a structured framework to effectively engage service users              Judd Skelton (Principal Officer
      and carers in planning service delivery and change, and develop                   – User & Carer Involvement)
                                                                             31.03.10   Comm Health & Soc Care
      mechanisms to evidence that changes have been made as a result of
      user and carer involvement*.                                                      0161 793 2557

Action                                                                      Timescale   Lead Officer

4.2   to improve the quality and type of support provided to disabled people who are actively involved in decision
      making, where required

                                                                                        Di Critchley

                                                                                        (User Development Worker –
4.2.1 Develop a good practice guide describing how to involve disabled                  Physical & Sensory Disability)
      people successfully in decision making and disseminate this widely.
                                                                                        Comm Health & Soc Care

                                                                                        0161 603 4421

5.    We will provide accessible information and improve communication
Action                                                                     Timescale    Lead Officer

5.1   to improve the ability of organisations to share an individual’s information on a need to know basis.

                                                                                        David Entwistle (Head of Social
                                                                                        Work) Comm Health & Soc

                                                                                        0161 793 2205

5.1.1 Implement inter-service protocols that will cover the sharing of
                                                                           Stage one
      information based on the single assessment process, where possible
                                                                           31.03.10     Julie Crossley
      sharing electronic case data.
                                                                                        (Deputy Director of Provider
                                                                                        Salford Community Health

                                                                                        0161 212 4328

5.2   to improve communication between disabled people and the Council

                                                                                       Ben Colman (Information
5.2.1 Audit communications for the council to ensure the council‟s „house              Services Manager) Comm
      style‟ is being used to ensure correspondence is made more            01.09.10   Health & Soc Care
                                                                                       0161 793 2862

                                                                                       David Longley (Team Manager
                                                                                       – Sensory Services) Comm
5.2.2 Develop further the texting service pilot with Deaf people            31.03.10   Health & Soc Care

                                                                                       0161 607 1462

Action                                                                         Timescale   Lead Officer

                                                                                           John Tanner (Head of
5.2.3 Examine the development of a corporate database with „flags‟ to alert
                                                                               01.04.10    Customer Care) 0161 793
      operators when disabled people need alternate formats.

5.2.4 Develop a single access point for disabled people where an initial                   John Tanner (Head of
      phone call triggers information on a range of services specifically      01.04.10    Customer Care) 0161 793
      designed for disabled people.                                                        3364

                                                                                           Susan Wildman ( Director of
5.2.5 Encourage disabled tourists into the City through the Tourism strategy   01.04.10    Marketing and Communication)
                                                                                           0161 793 2550

5.3   to improve communication for disabled people using health services

                                                                                           Julie Crossley
5.3.1 Produce a leaflet detailing the range of services offered that meets                 (Deputy Chief Operating
      good practice standards and is available in alternate formats. There                 Officer)
      will be cost implications for making the leaflet available in all
      appropriate formats                                                                  Salford Community Health

                                                                                           0161 212 4328

                                                                                         Jean Colpitts
5.3.2 Review use of audio and/or visual communication in hospital and in
      GP practices and encourage practitioners to install joint systems.                 (Joint Commissioning Officer)
      There may be cost implications for new of replacement equipment                    NHS Salford
      which has not been accounted for in budgets
                                                                                         0161 212 5714.

                                                                                         Julie Crossley

5.3.3 Improve the quality of discharge process and information, including                (Deputy Chief Operating
      the formats in which it is available and review the methods used to    30.09.10    Officer)
      send it out.                                                                       Salford Community Health

                                                                                         0161212 4328

Action                                                                       Timescale   Lead Officer

                                                                                         Margaret O‟Dwyer (Head of
5.3.4 Salford Primary Care Trust establishes peer groups in the community,               Long Term Conditions) NHS
                                                                             31.03.10    Salford
      especially for people recently diagnosed with long-term conditions.
                                                                                         0161 212 5663

5.4   to ensure that disabled people in Salford feel well informed, regardless of their preferred method of

                                                                                           Ben Colman (Information
5.4.1 Develop a communication strategy with disabled people and quality                    Services Manager) Comm
      standards that cover the availability of alternate formats. Disseminate   31.12.10   Health & Soc Care
                                                                                           0161 793 2862

5.4.2 Produce a Resources Book for disabled people with contacts for useful                Ben Colman (Information
      services. - make these available to staff so they can signpost people                Services Manager) Comm
                                                                            31.12.09       Health & Soc Care
      to the different services.
                                                                                           0161 793 2862

6.    We will improve the quality, range and delivery of services and housing
Action                                                                         Timescale   Lead Officer

6.1   to ensure health and social care services for disabled people are managed efficiently and provide the
      range of services people require.

                                                                                           Jean Colpitts (Joint
6.1.1 Develop a commissioning strategy for physical disability and sensory                 Commissioning Officer) NHS
      impairment, to include a resource audit, projection of future need and   30.10.09    Salford
      a focus on preventative services.
                                                                                           0161 212 5714

6.1.2 Linking work on improving services in Salford's culture and sport                    Andy Howitt (Assistant Director
      sector with the commissioning strategy for people with physical and                  – Culture and Leisure) Comm
      sensory impairment and independent living partnership board - we         31.03.10    Health & Soc Care
      have begun to develop a strategic alliance/network for improving
      culture and sport provision in Salford.                                              0161 793 2243

                                                                                           Julie Crossley
                                                                                           (Deputy Chief Operating
6.1.2 Develop a Service Delivery Strategy for existing health and social care              Officer)
      services, reviewing the effectiveness of services and how well they are
      working together, to include:                                                        Salford Community Health
        A review of the monitoring arrangements for the integrated             31.12.09   0161 212 4328
         equipment service
        A review of care environments for younger people                                  Julia Clark (Asst Director –
        A review of the Neuro rehabilitation services and their links with                Adult Services) Comm Health &
         local services.                                                                   Soc Care

                                                                                           0161 793 2234

                                                                                           Jean Colpitts (Joint
6.1.3 Improve access to breast and cervical screening services and                         Commissioning Officer) NHS
      scanning services delivered to disabled people in the hospital and the    01.09.09   Salford
                                                                                           0161 212 5714

Action                                                                         Timescale   Lead Officer

6.2   to provide a range of equipment that responds to disabled people’s needs for independence

                                                                                           Lynn Dixon (Principal Manager
6.2.1 Develop Community Equipment Services in line with the government‟s                   – Occupational Therapy
      transform policy – delivering services in partnership with the voluntary 30.09.10    Service) Comm Health & Soc
      and retail sector to create a one-stop approach for all equipment.                   Care
                                                                                           0161 607 1456

6.3   to ensure that there is a consistent approach to meeting the housing needs of disabled people in the city

6.3.2 Supporting People programme to promote independent living by                         Glyn Meacher (Snr Manager –
      providing housing related support to disabled people and, through the                Policy & Services) Sustainable
      strategic sector review of physical and sensory disabilities housing     30.09.11    Regen
      related support services, identify the strategic priorities for future
      development.                                                                         0161 922 8752

6.4   to increase the number of accessible homes through adaptation works or improvements and improve
      information about provision of available or accessible homes.

                                                                                    Jane Anderson
                                                                                    (Service Manager - Housing
6.4.1 Implement the actions included in the Specialist Housing Service              Choice and Support)
      Action Plan 2007/8.                                                           Housing Connections

                                                                                    0161 922 8749

Action                                                                         Timescale   Lead Officer

                                                                                           Jane Anderson

                                                                                           (Service Manager - Housing
6.4.2 Implement the actions included in the Disabled Facilities Grant Action               Choice and Support)
      Plan                                                                                 Housing Connections

                                                                                           0161 922 8749

                                                                                           Jane Anderson

                                                                                           (Service Manager -Housing
6.4.3 Review the Choice Based Lettings Service and improve the process of                  Choice and Support)
      Housing Association nomination agreements.                                           Housing Connections

                                                                                           0161 922 8749

7.    We will work with a range of other agencies to increase the economic wellbeing of disabled
Action                                                                Timescale    Lead Officer

7.1   to provide information about learning and employment opportunities and support for newly diagnosed
      disabled people in the city. Also to support workless disabled people to enter work.

                                                                                   Matthew Ainsworth (Team
7.1.1 Ensure that the relevant proposals in the Strategic Economic
      Development Plan address and meet needs of vulnerable groups    31.12.09     Employability Team
      including disabled people.                                                   Economic Development
                                                                                   0161 793 2546

                                                                                   Dave Clemmett (Assistant
7.1.2 Implement the Employment Commissioning Strategy and see that
                                                                                   Dirctor) Comm Health & Soc
      people know how to get support when they want to work.          31.12.09     Care

                                                                                   0161 793 2051

7.1.3 Develop a single, integrated supported employment service to meet                      Dave Clemmett (Assistant
      the needs of disabled people with a range of physical and/or sensory                   Director) Comm Health & Soc
                                                                               31.03.11      Care
      impairments, and ensure they know how to get support when they
      want to work.                                                                          0161 793 2051

                                                                                             Dave Clemmett (Assistant
7.1.4 To increase the number of disabled people recruited and retained by                    Director) Comm Health & Soc
                                                                               31.03.10      Care
      public sector employers in the city. Establish a baseline and targets.
                                                                                             0161 793 2051

                                                                                             Tammy Horrocks (Equality
7.1.5 Introduce initiatives to increase the number of disabled people                        Advisor – HR Personnel)
      employed at Salford Royal Foundation Trust. Establish baseline and       31.03.10      Salford Royal Foundation Trust
                                                                                             0161 206 2598

Action                                                                         Timescale     Lead Officer

7.1.6 To ensure disabled people do not face discrimination in employment
                                                                                             Dave Clemmett (Assistant
      by the City Council by the removal, where reasonable, of any physical
                                                                                             Director) Comm Health & Soc
      barriers.                                                                By 01.04.11   Care
     To ensure appropriate financial resources are made available to fulfil
                                                                                             0161 793 2051
     the Council‟s obligations in respect of the above.

                                                                                          Dave Clemmett (Assistant
                                                                                          Director) Comm Health & Soc
7.1.7 Promote volunteering opportunities. Establish baseline                   31.03.10   Care
                                                                                          0161 793 2051

7.2   to improve the Welfare Rights Service in terms of meeting the needs of people with physical and/or sensory

                                                                                          Richard Bundy (Principal
7.2.1 Incorporate new reporting facilities in the Welfare Rights database in              Officer – Welfare Rights & Debt
      relation to people with physical and/or sensory impairments seeking      01.12.09   Advice) Comm Health & Soc
      advice.                                                                             Care

                                                                                          0161 793 3550

8.    We will improve access to the built environment and open spaces
Action                                                                         Timescale   Lead Officer

8.1   all NHS provision to have accessible facilities

8.1.1 Salford Royal Hospital to ensure all facilities within the refurbished               Facilities Management - Team
      hospital are accessible. Disabled people to review progress.                         Salford Royal Foundation Trust

                                                                                           Mike Webster (Associate
8.1.2 Salford Primary Care Trust to ensure the new Gateway centres are                     Director of Estates, Facilities
                                                                               01.04.10    and Projects)
      fully accessible. Disabled people to review progress
                                                                                           0161 212 5658

                                                                                           Mike Webster (Associate
8.1.3 Salford Primary Care Trust to encourage independent providers to         From        Director of Estates, Facilities
      make their facilities accessible.                                        01.09.09    and Projects)

                                                                                           0161 212 5658

8.2   provide equality of access to services and accessible facilities in all City Council buildings where there is
      public access

                                                                                    Steve Twigg
                                                                                    (CMIOSH Senior Safety
8.2.1 Prepare evacuation policies and procedures to cover the needs of              Officer)
      both disabled staff and disabled visitors in Council buildings.
                                                                                    Customer & Support Services

                                                                                    0161 603 4074

Action                                                                      Timescale     Lead Officer

8.2.2 Review the remaining two years of the Disability Discrimination Act                 Russ Nutter (Asset Manager –
      access improvement programme for the Council‟s public access to                     Strategic Property
      buildings to prioritise the programme for 2008/9 and 2009/10 .        30.09.10      Management) Sustainable
      Access Group of disabled people to be consulted and involved in the
      process of identifying works to make those buildings accessible.                    0161 793 2321

8.3   improved access in leisure facilities, parks and country parks.

                                                                                          Andy Howitt (Assistant Director
8.3.1 Progress proposals to refurbish Salford Museum and Art Gallery –                    – Culture and Leisure) Comm
                                                                            By 31.03.13   Health & Soc Care
      including access improvements.
                                                                                          0161 793 2243

                                                                                          Steve Jones
8.3.2 Develop proposals, which incorporate access improvements which
                                                                                          (Development Officer – Parks &
      benefit disabled people in Country Parks and Linear Parks. Give       31.12.09
                                                                                          Countryside) Environment
      consideration to the purchase of all terrain tramper vehicles.
                                                                                          0161 925 1016

8.3.3 Progress petition and request from Mencap‟s Changing Places                           Sarah Farmer (Diversity
                                                                                From        Officer) Human Resources
      campaign to provide fully accessible „changing places‟ toilets in the
      city.                                                                                 0161 793 3536

                                                                                            Graham Gentry (Asst Director –
8.3.4 Ensure that the Core Strategy makes reference to the need to remove                   Spatial Planning) Sustainable
      environmental barriers and take account of the needs of disabled          31.03.10    Regen
                                                                                            0161 793 3662

                                                                                            Andy Howitt (Assistant Director
8.3.5 London 2012 -Olympics and Paralympics - to take opportunities                         – Culture and Leisure) Comm
      presented by the lead up to and legacy of the London 2012 Games to        31.03.13    Health & Soc Care
      promote increased participation in sport [and possibly to lesser extent
      arts activities] by people with disabilities.                                         0161 793 2243

Action                                                                          Timescale   Lead Officer

8.4   improve Blue Badge parking arrangements

                                                                                            Alison Menmuir (Principal
8.4.1 Liaise with Greater Manchester Police to establish what action it is                  Officer – Support) Comm
      permissible to take to enforce blue badge parking. Take required          31.03.10    Health & Soc Care
      action to ensure for stricter enforcement.
                                                                                            0161 793 2319

                                                                                            Alison Menmuir (Principal
8.4.2 Examine and revise as necessary the guidance that is provided when                    Officer – Support) Comm
                                                                                 31.03.10   Health & Soc Care
      a blue badge is issued as to when it can be used.
                                                                                            0161 793 2319

8.4.3 Ensure the implementation of the minimum standards for car parking                    Graham Gentry (Asst Director –
      provision for disabled people in the Unitary Development Plan and                     Spatial Planning) Sustainable
                                                                                 31.03.12   Regen
      seek to positively influence the new standards that are being
      developed at the regional level.                                                      0161 793 3662

8.5   to raise awareness among planners and building control officers re the barriers that the built environment
      often presents to disabled people

                                                                                            Chris Findley

8.5.1 Promote the provision of training to planners, building control officers              (Assistant Director - Planning
      and members of the Planning and Transportation Regulatory Panel            01.09.10   and Transport Futures)
      about the barriers that Disabled people face in the built environment.                Sustainable Regeneration

                                                                                            0161 793 3654

                                                                                            Graham Gentry (Asst Director –
8.5.2 Consider preparing a guide as to what features planners and building                  Spatial Planning) Sustainable
      control officers should be aware of when considering the accessibility     31.03.10   Regen
      of buildings.
                                                                                            0161 793 3662

Action                                                                         Timescale   Lead Officer

                                                                                           Graham Gentry (Asst Director –
8.5.3 Consider preparing a good practice note as to what a good Design                     Spatial Planning) Sustainable
      and Access Statement should include in relation to the needs of          31.03.10    Regen
      disabled people with physical and/or sensory impairments.
                                                                                           0161 793 3662

8.6   improved access at stations and on highways and footway

                                                                                           Nigel Openshaw (Group
                                                                                           Engineer – Highway Strategy)
8.6.1 Undertake an audit of all footways in the city                           31.03.11    Urban Vision
                                                                                           0161 779 6110

                                                                                           Darren Findley (Strategic
                                                                                           Transportation Manager)
8.6.2 Consider the feasibility of undertaking a Vulnerable Road Users Audit.   31.03.10    Sustainable Regen

                                                                                           0161 793 3849

                                                                                          Network Rail

8.6.3 Work jointly with the Carers‟ Forum, Disability Forum, to influence                 David Cochrane (Interim
      Network Rail and increase accessibility at railway stations in Salford              Departmental Manager –
                                                                                          Infrastructures) GMPTE

                                                                                          0161 244 1000

                                                  Appendix 2

Improving the life
chances of disabled
citizens in Salford
A well-being strategy for people with physical and/or
sensory impairments


Salford context

The wellbeing strategy for people with physical and/or sensory
impairments entitled, „Improving the Life Chances of Disabled Citizens in
Salford‟ supports and complements several major strategies that are
currently being developed and implemented in the city.

Making the Vision Real (Community Plan for Salford
Partners IN Salford (Salford Strategic Partnership) launched a new
Community Plan, 'Making the Vision Real 2006-2016', in December
2005. The plan sets out a clear vision for Salford over the next ten years,
and outlines how the city will progress towards this.

Making the Vision Real states that:

'In 2016, Salford will be a beautiful and welcoming city, driven by
energetic and engaged communities of highly skilled, healthy and
motivated citizens, who have built a diverse and prosperous culture and
economy which encourages and recognises the contribution of everyone,
for everyone'.

Salford Strategic Partnership recognises that achieving this vision
demands improvements in all of the following themes, as set out in the
Community Plan:

A healthy city - improving health outcomes and reducing health

 Priority 1: Tobacco control.

 Priority 2: To build healthy communities.

 Priority 3: To improve health by promoting healthy food and
  physical activity.

A safe city - reducing crime and disorder and improving feelings of
community safety.

 Priority 1: To reduce all crime in Salford to North West average
  levels by 2015.

 Priority 2: To help all communities feel safer in Salford.

 Priority 3: Effectively tackle anti-social behaviour together.

A learning and creative city - raising education and skills levels
and developing and promoting culture and leisure.

 Priority 1: To improve educational attainment in Salford.

 Priority 2: To improve the skills for life of adults in Salford.

 Priority 3: Promote Salford as a cultural, sporting, and creative

A city where children and young people are valued - investing
and focusing resources and efforts into services, activities and
opportunities that will support children and young people and help them
to achieve their full potential.

 Priority 1: To enable every child and young person to enjoy life
  and to achieve their full potential.

 Priority 2: Making a positive contribution.

 Priority 3: Reducing inequalities for young people around health,
  safety and security, and economic wellbeing.

An inclusive city - tackling poverty and social inequalities and
increasing the involvement of local people and communities in shaping
the future of the city.

 Priority 1: To close the inequalities gap in Salford.

 Priority 2: Active and engaged citizens.

 Priority 3: Influential citizens in cohesive communities.

An economically prosperous city - enabling local people to fulfil
their potential and supporting the local economy by encouraging
business development and economic investment in the city.

 Priority 1: Encouraging investment in the city.

 Priority 2: Supporting business development.

 Priority 3: Enabling local people to achieve their full potential.

A city that’s good to live in - protecting and improving the
environment and providing access to decent, affordable homes that meet
the needs of local people.

 Priority 1: To provide popular homes in desirable locations
  served by excellent housing services.

 Priority 2: An environmentally sustainable city.

 Priority 3: An attractive, safe, well-managed city with a well-
  maintained physical environment.

 Priority 4: Salford‟s citizens will have good access to facilities
  and services delivered in well planned locations and supported
  by an effective transport system

These themes link to key strategies of both the council and key partners,
and reflect regional, sub-regional and national priorities.
In developing the plan it became clear that: action needs to be taken to
ensure that citizens and communities are partners in making decisions
about service delivery and responsible actors in making the vision a
reality; and, a fast pace of change with a rapid development in the city‟s
knowledge and skills mix is required to deliver the vision.
The plan also contains seven 'strategic imperatives', or issues that must
be addressed in order for the city to progress.

Imperative 1 Improving secondary school educational
It is vital to ensure that all young people are suitably qualified and skilled
to progress to employment or further learning and ensure their future

Imperative 2 Re-skilling the adult population
Adults in Salford need the skills to enable them to gain and sustain
employment, to contribute to their communities and to support their
children to reach their full potential.

Imperative 3 Reducing polarisation and inequalities.
Partners IN Salford is working to address the social, educational and
economic barriers that create inequality. All partners must work actively
with communities to promote Salford as an open and inclusive city where
respect and understanding are fostered and everyone is encouraged and
enabled to live and take part in society to their full potential, free from
prejudice and discrimination.

Imperative 4 Raising aspirations / motivations.
It is important that the support and services are in place that enable
citizens of Salford to achieve their ambitions and realise their full

Imperative 5 Increasing community engagement
Partners IN Salford recognises that the best way forward for Salford is in
partneship with the citizens, people and communities who live here. As
a means of ensuring quality across our services, Partners IN Salford
have agreed and adopted the Gold Standards for Community
Involvement. These standards are:

 Value the skills, knowledge and commitment of local people.

 Develop working relationships with communities and community

 Support staff and local people to work with, and learn from, each
  other (as a whole community).

 Plan for change with, and ake collective action with, the

 Work with people in the community to develop and use
  frameworks for evaluation.

Imperative 6 Attracting newcomers.
The growth of the city relies on a reversal of trends in terms of the size of
the population. People who live in the city need to be enabled and
encouraged to remain, and newcomers need to be attracted into the city.

Imperative 7 Improving environmental sustainability.

Partners IN Salford is committed to the principles of environmental,
economic and social sustainability (an approach often referred to as
“Local Agenda 21” which recognises that the relatively small steps we
take towards sustainability at a local level can have a cumulative global
impact). Sustainability underpins the work of the Partners IN Salford,
and all partners have a responsibility for taking this agenda forward.

The Salford Agreement 2007-2010 (Salford Local
Area Agreement)
The Salford Agreement is a written contract between Partners IN Salford
and the Government. The Agreement sets out what will be achieved in
the city by 2010 and is about everybody – organisations and
communities – working together to make their area a better place to live.

The Salford Agreement has five objectives

 Improve economic prosperity through educational attainment,
  skills, employment and enterprise

 Improve health outcomes and reduce inequalities

 Improve community safety

 Improve community engagement

 Improve environmental sustainability

Within these objectives, the following priority groups have been

 Children and young people, particularly those at risk and those
  living in poverty

 Adults with low or no skills and those out of work and claiming

 Families and individuals living in the most deprived areas of the

Community engagement is one of the overarching objectives of the
Agreement, Partners IN Salford (Salford's Strategic Partnership)
recognises that the best way forward for Salford is working in partnership
with the people who live here.

The Agreement‟s aspirations for the city and its people are high. It will
be essential to capitalise on future economic development, particularly
the BBC‟s move to mediacity:uk in Salford. A key priority for the coming
years will be to make sure that the city‟s residents benefit as much as
possible from opportunities like this.

The Salford Agreement and „Making the Vision Real‟, Salford‟s
Community Plan, are closely related. „Making the Vision Real‟ sets out
the broad outline of what Partners want Salford to be like in the long
term, and the Salford Agreement provides greater detail about how
Partners are setting out to achieve this vision in the short term.

Salford city council’s seven pledges
All of the council‟s services and activities, from refuse collection to social
services, aim to meet one or more of the pledges outlined below.
Priorities agreed by Partners IN Salford are reflected in the Council‟s
own targets and are supported in turn by the pledges.

These pledges serve as a long-term framework, shaping the way the
Council works and guiding the Council towards achieving its mission

To create the best possible quality of life for the people of Salford‟.

Pledge 1: Improving Health in Salford
We will improve the health, well-being and social care of the people in
Salford by:

 Promoting a healthy lifestyle and tacking health inequalities

 Working with partners to improve life chances and promote good
  health for individuals and communities

 Improving and redesigning services to maximise access and
  meet need

Pledge 2: Reducing Crime in Salford
We will reduce crime and disorder and improve community safety by:

 Reducing the fear of crime and targeting the crimes causing
  most concern to the people of Salford

 Helping victims and witnesses

 Tackling offenders, implementing crime reduction and prevention

Pledge 3: Encouraging Learning, Leisure and Creativity in
We will raise education and skill levels and further enhance cultural and
leisure opportunities by:

 Raising the educational attainment of children, young people and
  adults in the City

 Providing better quality schools and leisure facilities

 Promoting independence for people through education, training
  and employment

 Encouraging more people to participate in a range of sport,
  culture and learning activities

 Promoting the City for major cultural, sporting and leisure events

Pledge 4: Investing in Young People in Salford
We will focus on services, activities and opportunities to support children
and young people in achieving their full potential by:

 Encouraging greater engagement with young people on issues
  that affect their lives

 Providing services and facilities to meet the needs of young

 Improving the life chances of young people by supporting them
  and their families

Pledge 5: Promoting Inclusion in Salford
We will tackle poverty and social inequalities and increase the
involvement of local communities in shaping the future of the City by:

 Building strong, confident communities

 Celebrating and supporting our cultural diversity

 Improving access to services and support mechanisms for
  vulnerable members of the community

Pledge 6: Creating Prosperity in Salford
We will ensure an economically prosperous City with good jobs and a
thriving economy by:

 Promoting the City as a location of choice for people and

 Supporting businesses and maximising employment

 Maximising public and private investment to regenerate the City

 Helping people to overcome the barriers to employment and
  improving basic skills

 Maintaining a high quality workforce to drive the prosperity of the

Pledge 7: Enhancing Life in Salford
We will ensure that Salford is a City that‟s good to live in with a quality
environment and decent, affordable homes which meet the needs of
local people by:

 Ensuring the cleanliness and maintenance of the City

 Giving new residents of the City a choice of quality housing to
  meet their needs

 Promoting sustainability through appropriate development,
  conservation and improvement of the City‟s environment

 Providing and accessible and sustainable recycling service

 Improving the City‟s highway and transportation network

Salford primary care trust’s six pledges
Salford PCT has established six pledges to guide its work as follows:

 Protect people and help them enjoy longer healthier lives

 Provide better and more services

 Improve the quality of care

 Improve access to the right treatment and services

 More involvement of staff and people

 Be a well run organisation

Disability Equality Schemes (DESs)
Public bodies across the country had to prepare Disability Equality
Schemes by the end of 2006. In Salford the following organisations have
DESs in place and these can be found as follows:

 Salford City Council

 University

 Salford Roya lNHS Foundation Trust

 Salford Primary Care Trust

 Police

 Fire Service

                                                                            Appendix 3

Improving the life chances of disabled
citizens In Salford
A well-being strategy for people with physical and/or sensory impairments


Demographics reference paper

No accurate data exists on the number of disabled people in the UK or the barriers that they face. As a result of this
figures tend to be used by way of „proxies‟, for example, the Census provides figures of people who have a limiting
long-term illness, but not all disabled people are ill. Neighbourhood statistics provide information on the number of
people who claim benefits but not all disabled people claim benefits. In addition, most information is not age specific,
it covers people of all ages; and, most information is not impairment specific but covers people who are physically
disabled, have a sensory impairment, have learning disabilities or have or are recovering from mental illness.

However, bearing in mind the low level of awareness of disability generally an indication of the scale of the issue can
often be helpful.

Disabled people in the UK and the North West

DRC disability briefing
In May 2007, the Disability Rights Commission (DRC) published its Disability Briefing. This is based on data from the
April-June 2006 Labour Force Survey and the Family Resources Survey. It states that there are 6.9 million disabled
people of working age in Britain, (men aged 16-64 and women aged 16-59), one fifth of the total working age

The same statistics show that some 873,000 of this number, 21.3% of the region‟s working age population, live in the
North West and Merseyside.
The DRC‟s Disability Briefing states that:

There has been a gradual increase in the size of the working age disabled population over time, from 6.4 million in
1999 to 6.9 million in 2006, a growth of 8% over a 7 year period. Over the same period, the non-disabled population
increased by 2%

When the type of broad impairment category is examined:

Nature of Impairment                       % of

Musculo-skeletal                           33.3

Sensory Impairments                        3.3

Circulation or digestive problems          16.8

Chest, breathing, skin problems or         12.5

Diabetes                                    6.1

Mental Health Difficulties                  9.4

Learning Difficulties                       2.6

Other Impairments                          15.4

April-June 1999 to 2006, not seasonally adjusted

Disability rates increase with age; only 9% of those aged 16-24 years have a current long-term disability compared
with about 44% in the 50 to retirement age category.
This is because the vast majority of disabled people are not born with a disability they acquire their impairment. This
frequently happens when people are in their 30‟s and 40‟s, for example they may have a car accident as a result of
which they acquire a brain injury, they may have a stroke or a haemorrhage, or, they may acquire Multiple Sclerosis,
Parkinson‟s Disease, Arthritis, Motor Neurone Disease, Diabetes etc. Some of the impairments that people acquire
are static, for example, spinal injury whilst others are progressive for example, Rheumatoid Arthritis, Multiple
Sclerosis, hearing and sight loss. The needs of disabled people with progressive conditions usually increase over
time as their impairments become more severe, and many disabled people need more support as they get older.

 Many disabled people work or want to work. Half of disabled people of working age, 3.5 million people, are in work
  and 1.3 million disabled people without a job, want to work.
 Since 1999, disabled people‟s overall employment rate has increased steadily by 4 percentage points, from 47%
  to 50%. Despite this, inequalities in the proportions of disabled and non-disabled people in work persists, with only
  half of disabled people in work, compared with over four fifths of the non-disabled population in work.
 Employment rates vary greatly according to the type of impairment a person has. They are lowest for people with
  mental health problems – only 21%. For people with learning difficulties, the employment rate is 26%.
 Disabled people in employment are more likely to work in manual and lower skilled occupations, and less likely to
  work in managerial, professional and high-skilled occupations.
 At £10.28 per hour, the average gross hourly pay of disabled employees is approximately 10% less than that of
  non-disabled employees (£11.30 per hour).
 Disabled people are still only half as likely as non disabled people to be qualified to degree level and are twice as
  likely as non disabled people to have no qualification at all. This pattern of inequality has not changed over time.
 Disabled people continue to experience high rates of unemployment; the unemployment rate for disabled people in
  2006 was 9% compared with 5% for non-disabled people.
 Nearly half of the disabled population of working age in Britain are economically inactive. However, one third of
  inactive disabled people would like to work, compared with just under one quarter of non-disabled people
 According to the LFS (Labour Force Survey), there are 2.4 million disabled people out of work and on state
  benefits; over one third of the total disabled population of working age.
2001 census statistics

People with limiting long term illness (all ages and working age)
Area            All people     People with a     People with a      People of         People of
                               limiting long-    limiting long-     working age       working age
                               term illness      term illness (%)   with a limiting   with a limiting
                                                                    long-term         long-term
                                                                    illness           illness (%)

England &       52041916       9484856           18.23              4332572           13.56

North West      6729764        1394609           20.72              670148            16.4

Neighbourhood statistics


Incapacity Benefit/Severe Disablement Allowance Claimants in 2007
Incapacity Benefit (IB) is payable to people who are incapable of work and is contributions based. Severe
Disablement Allowance (SDA) is payable to those people incapable of work who have paid insufficient contributions
for Incapacity Benefit. It is impossible to claim both benefits.

                            Total IB & SDA

England & Wales             2747490

North West                  424170

Disability Living Allowance (DLA) Claimants in 2007
                            Total DLA

England & Wales             2491050

North West                  440960

Disabled people in Greater Manchester

People with limiting long term illness (all ages and working age)
District      All people    People with a People with a Working        People of        % of people
                            limiting long- limiting long- age          working age      of working
                            term illness   term illness   population   (16-74) with a   age (16-74)
                                           (%)                         limiting long-   with a
                                                                       term illness     limiting long-
                                                                                        term illness*

Bolton        261037        53084         20.34          158204        38144            25.8

Bury          180608        34264         18.97          109545        24402            23.2

Manchester    392819        84507         21.51          237681        63139            28.5

Oldham        217273        44064         20.28          130675        32157            26.7

Rochdale      205357        42330         20.61          123705        31379            27.6

Salford       216103        49312         22.82          127356        32237            26.8

Stockport     284528        50298         17.68          171749        25732            20.5

Tameside      213043        44457         20.87          130049        35856            30

District       All people     People with a People with a Working        People of        % of people
                              limiting long- limiting long- age          working age      of working
                              term illness   term illness   population   (16-74) with a   age (16-74)
                                             (%)                         limiting long-   with a
                                                                         term illness     limiting long-
                                                                                          term illness*

Trafford       210145         37241          17.72          127929       34271            20.1

Wigan          301415         67308          22.33          187665       51089            30.2

TOTAL          2482328        506865         20.42          1504558      368406           26.1

*(Source: Census Tables – NOMIS)

2001 Census Standard Table provided by Planning and Manchester Enterprises and AGMA

Neighbourhood statistics

Incapacity Benefit/Severe Disablement Allowance Claimants in 2007 by District
Incapacity Benefit is payable to people who are incapable of work and is contributions based. Severe Disablement
Allowance is payable to those people incapable of work who have paid insufficient contributions for Incapacity
Benefit. It is impossible to claim both benefits.

District           Working       IB and SDA     % of
                   age           Claimants      working age
                   population                   population

Bolton             158204         16445         10.4

Bury               109545        9705            8.9

Manchester         237681         35790         15.1

Oldham             130675         13525         10.4

Rochdale           123705         14690         11.8

Salford            127356         16505         13.0

Stockport          171749         11915          6.9

Tameside           130049         14355         11.0

District       Working      IB and SDA   % of
               age          Claimants    working age
               population                population

Trafford       127929       9510         7.4

Wigan          187665       21180        11.3

TOTAL          1504558      163620       10.9

Disability Living Allowance Claimants by District 2006
District       Working      DLA          % of
               age          Claimants    working age
               population                population

Bolton         158204       16560        10.5

Bury           109545       9790         8.9

Manchester     237681       30320        12.8

District       Working      DLA          % of
               age          Claimants    working age
               population                population

Oldham      130675    13040    10.0

Rochdale    123705    13190    10.7

Salford     127356    16770    13.2

Stockport   171749    12620    7.3

Tameside    130049    13530    10.4

Trafford    127929    1000     0.8

Wigan       187665    21430    11.4

TOTAL       1504558   157250   10.5

    Disabled people in Salford

    2001 census statistics

    Population Figures
Ward        All    Age 0-4   Age     Age   Age   Age     Age   Age   Age     Age   Age   Age        Age     Age   Age       Ag     Age
            peop   (%)       5-7     8-9   10-14 15      16-   18-   20-     25-   30-44 45-59      60-     65-74 75-       e      90+
            le               (%)     (%)   (%)   (%)     17    19    24      29    (%)   (%)        64      (%)   84        85-    (%)
                                                         (%)   (%)   (%)     (%)                    (%)           (%)       89

Barton      1206   763       444     337 773       143 289 248 685           925 2881      2050     573     981     696     175    106
            9      (6.3)     (3.7)   (2.8) (6.4)   (1.2) (2.4) (2.1) (5.7)   (7.7) (23.9   (17.0)   (4.7)   (8.1)   (5.8)   (1.4   (0.9)
                                                                                   )                                        )

Boothstown 9801    637       357     301 637       125 247 190 445           698 2681      2055     399     606     329     65     30
& Ellenbrook       (6.5)     (3.6)   (3.1) (6.5)   (1.3) (2.5) (1.9) (4.5)   (7.1) (27.4   (21.0)   (4.1)   (6.2)   (3.4)   (0.7   (0.3)
                                                                                   )                                        )

Broughton   1186   867       553     366 776       176 304 418 1016          798 2256      1833     561     967     699     175    105
            8      (7.3)     (4.7)   (3.1) (6.5)   (1.5) (2.6) (3.5) (8.6)   (6.7) (19.0   (15.4)   (4.7)   (8.1)   (5.9)   (1.5   (0.9)
                                                                                   )                                        )

Cadishead   9291   594       402     297 671       138 240 216 547           545 2102      1665     457     772     481     112    53
                   (6.4)     (4.3)   (3.2) (7.2)   (1.5) (2.6) (2.3) (5.9)   (5.9) (22.6   (17.9)   (4.9)   (8.3    (5.2)   (1.2   (0.6)
                                                                                   )                                        )

Ward            All    Age 0-4   Age     Age   Age   Age     Age   Age   Age     Age   Age   Age        Age     Age   Age       Ag      Age
                peop   (%)       5-7     8-9   10-14 15      16-   18-   20-     25-   30-44 45-59      60-     65-74 75-       e       90+
                le               (%)     (%)   (%)   (%)     17    19    24      29    (%)   (%)        64      (%)   84        85-     (%)
                                                             (%)   (%)   (%)     (%)                    (%)           (%)       89

Claremont       1048   515       323     254 709       165 303 278 662           629 2335      1986     545     965     610     133     75
                6      (4.9)     (3.1)   (2.4) (7.8)   (1.6) (2.9) (2.7) (6.3)   (6.0) (22.3   (18.9)   (5.2)   (9.2)   (5.8)   (1.3    (0.7)
                                                                                       )                                        )

Eccles          1030   414       307     231 636       121 231 195 599           680 2212      1965     531     1020    817     188     126
                0      (4.3)     (3.0)   (2.2) (6.2)   (1.2) (2.2) (1.9) (5.8)   (6.6) (21.5   (19.1)   (5.2)   (9.9    (7.9)   (1.8    (1.2)
                                                                                       )                                        )

Irlam           9870   632       450     325 776       156 245 244 521           614 2306      1624     554     833     443     95      49
                       (6.4)     (4.6)   (3.3) (7.9)   (1.6) (2.5) (2.5) (5.3)   (6.2) (23.4   (16.5)   (5.6)   (8.4    (4.5)   (1.0    (0.5)
                                                                                       )                                        )

Irwell          1151   586       342     204 471       84    167 104 2151 112 2301             1382     376     722     452     90      17
Riverside       8      (5.1)     (3.0)   (1.8) (4.1)   (0.7) (1.4) 8     (18.7 5     (20.0     (12.0)   (3.3)   (6.3    (3.9)   (0.8    (0.1)
                                                                   (9.1) )     (9.8) )                                          )

Kersal          1130   936       592     441 1015      216 368 331 707           679 2053      1722     406     850     710     189     83
                7      (8.3)     (5.2)   (3.9) (9.0)   (1.9) (3.3) (2.9) (6.3)   (6.0) (18.2   (15.2)   (3.6)   (7.5)   (6.3)   (1.8)   (0.7)

Langworthy      1239   564       331     256 695       154 269 421 1370 777 2708               2116     614     1252 764        143     61
                5      (4.6)     (2.7)   (2.1) (5.6)   (1.2) (2.2) (3.4) (11.1 (6.3) (21.8     (16.3)   (5.0)   (10.1 (6.2      (1.2)   (0.5)
                                                                         )           )                          )

Little Hulton   1271   881       635     444 999       206 408 309 716           783 2551      2008     592     1189    815     118     61
                5      (6.9)     (5.0)   (3.5) (7.9)   (1.6) (3.2) (2.4) (5.6)   (6.2) (20.1   (15.8)   (4.7)   (9.4)   (6.4    (0.9)   (0.5)

Ward         All    Age 0-4   Age     Age   Age   Age     Age   Age   Age     Age   Age   Age        Age     Age   Age       Ag      Age
             peop   (%)       5-7     8-9   10-14 15      16-   18-   20-     25-   30-44 45-59      60-     65-74 75-       e       90+
             le               (%)     (%)   (%)   (%)     17    19    24      29    (%)   (%)        64      (%)   84        85-     (%)
                                                          (%)   (%)   (%)     (%)                    (%)           (%)       89


Ordsall      6567   314       205     142 337       62    126 121 703       900     1546    1030     294     483     250     39      14
                    (4.8)     (3.1)   (2.2) (5.1)   (0.9) (1.9) (1.8) (10.7 (13.    (23.5   (15.7)   (4.5)   (7.4)   (3.8    (0.6)   (0.2)
                                                                      )     7)      )

Pendlebury   1150   636       391     300 788       158 324 332 790           665 2703      1987     617     1003    660     121     25
             1      (5.5)     (3.4)   (2.6) (6.9)   (1.4) (2.8) (2.9) (6.9)   (5.8) (23.5   (17.3)   (5.4)   (8.7)   (5.7)   (1.1)   (0.2)

Swinton      1100   603       384     290 648       146 247 210 597           754 2420      2054     681     1077    695     137     57
North        2      (5.5)     (3.5)   (2.6) (5.9)   (1.3) (2.2) (1.9) (5.4)   (6.9) (22.0   (18.7)   (6.2)   (9.8)   (6.3    (1.2)   (0.5)

Swinton      1099   595       362     282 780       176 297 253 606           710 2475      2044     535     932     699     156     95
South        5      (5.4)     (3.3)   (2.6) (7.1)   (1.6) (2.7) (2.3) (5.5)   (6.5) (22.5   (18.6)   (4.9)   (8.5)   (6.4)   (1.4)   (0.9)

Walkden      1124   677       489     339 778       180 303 276 669           728 2467      1944     493     863     807     150     80
North        3      (6.0)     (4.3)   (3.0) (6.9)   (1.6) (2.7) (2.5) (6.0)   (6.5) (21.9   (17.3)   (4.4)   (7.7)   (7.2)   1.3)    (0.7)

Walkden      1017   460       361     252 652       134 290 231 492           580 2245      2146     549     951     642     119     68
South        2      (4.5)     (3.5)   (2.5) (6.4)   (1.3) (2.9) (2.3) (4.8)   (5.7) (22.1   (21.1)   (5.4)   (9.3)   (6.3)   (1.2)   (0.7)

Weaste       1087   532       358     280   724     148   306   267   743     678   2267    1984     548     1054    763     148     73
Ward         All    Age 0-4   Age     Age   Age   Age     Age   Age   Age     Age   Age   Age        Age     Age   Age       Ag      Age
             peop   (%)       5-7     8-9   10-14 15      16-   18-   20-     25-   30-44 45-59      60-     65-74 75-       e       90+
             le               (%)     (%)   (%)   (%)     17    19    24      29    (%)   (%)        64      (%)   84        85-     (%)
                                                          (%)   (%)   (%)     (%)                    (%)           (%)       89

Seedley      5      (4.9)     (3.3)   (2.6) (6.7)   (1.4) (2.8) (2.5) (6.8)   (6.2) (20.8   (18.2)   (5.0)   (9.7)   (7.0)   (1.4)   (0.7)

Winton       1220   841       578     413 972       224 349 285 705           830 2685      1933     575     971     653     125     61
             1      (6.9)     (4.7)   (3.4) (8.0)   (1.8) (2.9) (2.3) (5.8)   (6.8) (22.0   (15.8)   (4.7)   (8.0)   (5.4)   (1.0)   (0.5)

Worsley      9966   461       313     241 574       131 226 195 410           519 2177      2156     614     1070 638        157     85
                    (4.6)     (3.1)   (2.4) (5.8)   (1.3) (2.3) (2.0) (4.1)   (5.2) (21.8   (21.6)   (6.2)   (10.7 (6.4)     (1.6)   (0.9)
                                                                                    )                        )

Salford      2161   12535     8177    599 1441      304 553 606 1513          146 4737      37584 1051       1856    1262    2644    1324
             42     (5.8)     (3.8)   5     1       3     9     8     4       17    1       (17.4) 4         1       3       (1.2)   (0.6)
                                      (2.8) (6.7)   (1.4) (2.6) (2.8) (7.0)   (6.8) (21.9          (4.9)     (8.6)   (5.8)

     Compiled by the Information Group, Development Planning using re-based 2001 Census data

     People with limiting long term illness (all ages and working age)

Ward        All    People % of total Working        People     % of         All    Households      %
            people with     ward       age          of         working      house- with one or
                   limiting population population   working    age          holds more person
                   long-                            age        population          with a limiting
                   term                             with                           long-term
                   illness                          limiting                       illness

Barton      12049   2915    24.19      7365         1499       20.4         5697   2313           40.6

Boothstown 9811     1311    13.36      6516         665        10.2         3864   1034           26.7
&                                                                                                 6

Broughton   11870   3344    28.17      6905         1777       25.7         5222   2536           48.5

Cadishead   9260    1828    19.74      5543         879        15.9         3901   1464           37.5

Claremont   10476   2094    19.99      6465         932        14.4         4270   1615           37.8

Eccles      10305   2612    25.35      6147         1106       18.0         4762   1943           40.8

Irlam       9878    1987    20.12      5831         943        16.2         4027   1563           38.8

Ward        All    People % of total Working        People     % of         All    Households      %
            people with     ward       age          of         working      house- with one or
                   limiting population population   working    age          holds more person
                   long-                            age        population          with a limiting
                   term                             with                           long-term
                   illness                          limiting                       illness


Irwell      11521   2319    20.13      8362         1348       16.1         4708   1856           39.4
Riverside                                                                                         2

Kersal      11321   2159    19.07      6063         924        15.2         4418   1658           37.5

Langworthy 12411    3626    29.22      7868         1921       24.4         6504   3012           46.3

Little      12722   3481    27.36      7071         1741       24.6         5450   2678           49.1
Hulton                                                                                            4

Ordsall     6591    1697    25.75      4573         989        21.6         3535   1382           39.0

Pendlebury 11497    2769    24.08      7109         1409       19.8         4879   2105           43.1

Ward      All    People % of total Working        People     % of         All    Households      %
          people with     ward       age          of         working      house- with one or
                 limiting population population   working    age          holds more person
                 long-                            age        population          with a limiting
                 term                             with                           long-term
                 illness                          limiting                       illness


Swinton   10984   2620    23.85      6622         1233       18.6         4922   2050           41.6
North                                                                                           5

Swinton   10990   2435    22.16      6653         1099       16.5         4581   1828           39.9

Walkden   11219   2785    24.82      6634         1351       20.4         5059   2275           44.9
North                                                                                           7

Walkden   10170   2070    20.35      6259         934        14.9         4308   1639           38.0
South                                                                                           5

Weaste    10874   2824    25.97      6519         1288       19.8         4848   2191           45.1
Seedley                                                                                         9

Winton    12197   2749    22.54      7075         1402       19.8         5139   2176           42.3

Ward         All    People % of total Working             People     % of         All    Households      %
             people with     ward       age               of         working      house- with one or
                    limiting population population        working    age          holds more person
                    long-                                 age        population          with a limiting
                    term                                  with                           long-term
                    illness                               limiting                       illness


Worsley      9954     1686     16.94       5990           654        10.9         4143    1331          32.1

Salford      216100 49311      22.82       131570         24094      18.3         94237   38649         41.0

Compiled by the Information Group, Development Planning using re-based 2001 Census data

Unpaid Care

Ward            All people All people   Unpaid       %       Unpaid      %       Unpaid    %
                           who          care 1-19            care 20 –           care 50+
                           provide      hours per            49 hours            hours per
                           unpaid       week                 per week            week

Barton          12049      1261         718          56.94   198         15.7    345      27.36

Boothstown &    9811       961          713          74.19   87          9.05    161      16.75

Broughton       11870      1065         539          50.61   172         16.15   354      33.24

Cadishead       9260       1012         623          61.56   107         10.57   282      27.87

Claremont       10476      1137         795          69.92   127         11.17   215      18.91

Eccles          10305      1128         730          64.72   146         12.94   251      22.25

Irlam           9878       1029         624          60.64   129         12.54   276      26.82

Irwell          11521      900          509          56.56   139         15.44   253      28.11

Kersal          11321      1127         760          67.44   100         8.87    268      23.78

Langworthy      12411      1129         637          56.42   172         15.23   321      28.43

Little Hulton   12722      1372         692          50.44   223         16.25   458      33.38

Ward            All people All people    Unpaid       %       Unpaid      %         Unpaid    %
                           who           care 1-19            care 20 –             care 50+
                           provide       hours per            49 hours              hours per
                           unpaid        week                 per week              week

Ordsall         6591        595          314          52.77    95         15.97     186      31.26

Pendlebury       11497      1188         711          59.85   151         12.71     326      27.44

Swinton North    10984      1216         727          59.79   173         14.23     315      25.9

Swinton South    10990      1118         692           61.9   163         14.58     263      23.52

Walkden North    11219      1212         710          58.58   185         15.26     317      26.16

Walkden          10170      1287         882          68.53   139         10.8      266      20.67

Weaste           10874      1158         688          59.41   139         12.0      331      28.58

Winton           12197      1301         740          56.88   201         15.45     359      27.59

Worsley         9954        1247         957          76.74   119          9.54     170      13.63

Salford         216100      22443        13761        61.30   2965         13.2     5717     25.50

Compiled by the Information Group, Development Planning using re-based 2001 Census data

Economic Status
Ward                      All people 16 –   Sick/Disabled (%)

Barton                    8624              935           10.84

Boothstown & Ellenbrook   7320              294           4.02

Broughton                 8143              1268          15.57

Cadishead                 6548              484           7.39

Claremont                 7695              489           6.35

Eccles                    7442              683           9.18

Irlam                     6956              549           7.89

Irwell Riverside          9271              858           9.25

Kersal                    7110              524           7.37

Langworthy                9424              1347          14.29

Little Hulton             8561              1192          13.92

Ward                       All people 16 –   Sick/Disabled (%)

Ordsall                    5224              644            12.33

Pendlebury                 8411              795             9.45

Swinton North              8045              775             9.63

Swinton South              7849              627             7.99

Walkden North              7736              812             10.5

Walkden South              7483              534             7.14

Weaste Seedley             7845              854            10.89

Winton                     8339              839            10.06

Worsley                    7353              299             4.07

Salford                    155379            14802           9.53

Compiled by the Information Group, Development Planning using re-based 2001 Census data

Neighbourhood statistics

Incapacity Benefit/Severe Disablement Allowance Claimants in 2007 by ward
Incapacity Benefit is payable to people who are incapable of work and is contributions based. Severe Disablement
Allowance is payable to those people incapable of work who have paid insufficient contributions for Incapacity
Benefit. It is impossible to claim both benefits.

Ward              Total IB and
                  SDA claimants

Barton            965

Blackfriars       965

Broughton         985

Cadishead         510

Claremont         695

Eccles            855

Irlam             530

Kersal            740

Langworthy        820

Ward            Total IB and
                SDA claimants

Little Hulton   1035

Ordsall         665

Pendlebury      1030

Pendleton       1175

Swinton North   805

Swinton South   580

Walkden North   865

Walkden South   730

Weaste and      830

Winton          1115

Worsley and     375

Salford         16270

ONS Crown copyright reserved

2001 ward boundaries

Disability Living Allowance Claimants in May 2007 by ward
Ward            DLA


Barton          890

Blackfriars     720

Broughton       835

Cadishead       605

Claremont       790

Eccles          910

Irlam           695

Kersal          715

Langworthy      700

Little Hulton   1275

Ordsall         650

Ward             DLA

Pendlebury        1110

Pendleton        945

Swinton North    895

Swinton South    695

Walkden North     1015

Walkden South     1030

Weaste/Seedley   960

Winton            1095

Worsley and      535

Salford          17065

ONS Crown copyright reserved

Local statistics

Index of Multiple Deprivation
Salford is home to 216,000 people. The 2004 Index of Multiple Deprivation places Salford in 12th position out of 354
districts (where 1st is the most deprived), which means that the city is within the 4% most deprived of all districts in
A new classification of deprivation has come out – IMD 2007. Salford is now ranked the 15th most deprived local
authority area in England, (based on 2007 Index of Deprivation). Previously, Salford was the 12th based on IMD 2004.
Our relative position in the country has improved, though it is not clear how much of this is due to worsening in other
areas. According to IMD 2007, Salford has a deprivation score of 36.5 and is the second most deprived local authority
area in Greater Manchester (second only to Manchester itself).

Only a relatively small minority of disabled people receive social care services. Local Authority social care services
supported 1010 adults (18-64 yrs) to live at home in November 2007: over 700 through the provision of equipment
and 236 with domiciliary or community support. 100 people used direct payments.
Some people receive more than one service:

 Intermediate home care                  4
 Home care (long term)                   135
 Community support                       29
 Daycare                                 48
 Meals service                           5
 Direct payments                         100

 Respite care / short break             6
 Professional support                   69
 Long term residential / nursing care   60
 Extra care housing                     9
Known to the service are:

 223 profoundly deaf people, of whom 159 are under 65.
 1,034 people who are registered as hard of hearing, 182 of whom are under 65.
 989 people who are registered as blind, 260 of whom are under 65.
 1055 people who are registered as partially sighted, 189 of whom are under 65.
 175 people who are registered as Deaf/blind, of whom 22 are under 65.
 20 adults aged 18-65 are in receipt of funding from the Independent Living Fund.

Referrals, Assessments and reassessments

Service Area                     Assessments         Reassessments

Sensory                          275                 94
Community Occupational Therapy   1629                3259

Wheelchair                       651                 Not applicable

Real-time speech to text reporting.

Development of Wellbeing Strategy : Public Consultation event 26th April 2007.

CARMEL:         Good afternoon everybody. Would anybody like a drink before we start
the meeting? Support worker could they go to the lady please she would like a drink.
Thank you.
         Just give it a couple of minutes while people settle in please.
         Thank you everybody. Can I ask you please for a minutes silence for the
mayor our mayor who died very suddenly recently. (Minutes silence)
NEW SPEAKER:            Could I have a carer please?
CARMEL:         Thank you. Welcome everybody to this meeting this afternoon. It's
called a well-being meeting, it's for disabled people and it's being held by disabled
people. I'll give you a little background in to my being here. I worked originally on
what was known as the best value which was - what would you call it? A document
looking at what Salford had for disabled people and how we could improve that and
what we could put forward to the council and beyond. That was where I first started.
         From there I went on to work in communications in connection with disabled
people and from that and that has brought me today. I work on the Steering Group
for the well-being group which is hopefully going to be expanded by people in here
         Today is a very important day for disabled people because if we don't voice
what we want, what we would like to improve, from disabled people, and then we
won't get what we need. We will get what other people see as what we need. Can I
put a few ground rules down before we go any further today? I would like to point out
we have interpreters. We have Palantypist Karen. We have first aid workers, we
have support works. If anybody needs anything or can't understand anything I'm
saying I would ask you to put your hand up to speak please put your hands up and
speak very clearly because we've got to give the interpreters time to speak to
         We must listen to each other. We must not cross talk whatever we do. I will
not accept cross talking. I will not accept jargon because people toned use jargon, I
will not accept abbreviations I want to know what the words are.
         The format for today there is going to be an open discussion between
everybody, this is the beginning, and that will be recorded in different formats so that
anybody afterwards who wants a format in a different way can have it. There will be
papers to write comments on, we want ideas to solutions and all this we hope we're
going to achieve this afternoon. We won't give you answers this afternoon but if you
give solutions we can see how we can put those forward. I would like at this stage to
hand you over to Paulette Holness who is the user development worker.

PAULETTE: Good afternoon everyone. Can you hear me? Yes? I'd like to start
first with some general housekeeping and the first thing that I want to point out is the
fire exits. We have one at the back of the room, and then we have one at the side as
you go through this door immediately as you go through a fire exit to your left. The
meeting point for everyone in here if we have a fire alarm is the front car park. We're
not expecting any tests so if you do have one it is an evacuation of the building okay?
         The other thing is to point out that the toilets are situated along the corridor.
There is an accessible toilet at the very end of the corridor at the entrance to the
building. So again if you need any help in finding any of those there will be staff
around who have pink badges on, and there are support workers available to support
people who may have any personal care needs.
         There are also you will notice that many of the people around the room are
wearing yellow badges saying delegate and the reason for having those badges
saying delegates is that we're looking forward to your contributions today and it's
important we get your views and that the staff that you see around, we're here to
support the event but it's not our views we're putting forward. Okay?
         There are a number of carers also that are sitting around the perimeter of this
circle and again people who have come in that role as supporting the people who are
attending as delegates and we are wanting to clarify people's roles today because in
the past we haven't clarified roles and that's been something brought up at other
events. What do workers do, what are the roles of other people that are participating
so if there is anything at all today that people are unclear about if you look for
someone with a pink badge on and hopefully they'll be able to assist you?
         There will be for people who have attended today there is payment of travel
expenses and it's intended those travel expenses will be paid during the break. The
arrangement is that there is a reception desk at the side of the room that expenses
will be paid at that desk during any breaks that we have today. You'll also notice that
on your, when you first arrived you'll have been given a form that says personal
issues form. The reason why we've given this form is that during the course of today
there may be things that people think about that are happening directly to them and
it's important that we actually have a way of recording that and taking that away and
possibly actioning those things that are raised. So there will be someone identified
on those forms as the person who will take those things forward. They may not
individually action - take action on your behalf but they'll be able to process it and
make sure you get a response to any personal issues that you raise.
         There is a lot of ways of recording things today because we know that as the
day goes on people will think about things and so that we don't lose those things we
have the table cloths on the table, please feel free to write on those so that we can
take those away with your views as the day has gone on whatever those views may
be. There is also post its. Again as you go through the day feel free to incorporate
things on there, things that again we can look at. We have on the walls some posters
saying comments, actions, and ideals and we can take those post its and put them
up there so that other people will have an opportunity to see what sort of things are
coming out from the discussions that are happening throughout the course of today.
         It's a lot of information to take in and I have gone through it fairly rapidly so if
there is anything at all that people feel unsure about please feel free to ask. Is there
anything? Okay.
NEW SPEAKER:              One minute. Them forms I haven't got one I wasn't given one.
PAULETTE: Alright we'll ensure you get one.
NEW SPEAKER:              Hang on is it them?
PAULETTE: That's the agenda. It's this one here. Well thank you very much I'll
hand back to the chair.
CARMEL:           Thank you Paulette. Can I hand you now please to Julia Clark the
assistant director.

JULIA:         I think I'll sit down because that's how the microphone seems to work
better. Can everybody hear me? Can I start off by welcoming you all here today and
thank you for taking the time and trouble to come and meet with us. I'm Julia. Clark
I'm the assistant director in adult services in the local authority for social care and I'm
here representing the council to talk to you about what we are trying to do in terms of
developing a Wellbeing Strategy.
        Now some of you will be very aware of things that the government is doing in
terms of trying to make life better for disabled people. Some of you might not know
anything at also for those of you who do know forgive me if I repeat what you already
know but for those who don't know I shall just give a little bit of an idea.
           In 2000 the disabled rights commission issued a paper about the sort of future
that disabled people wanted to build. That talked about disabled people being equal
citizens and that if that was going to be the case then strategy agencies and the
whole of organisations needed to tackle what they called the barriers that stop people
participating as equal citizens. Because those barriers are in place it means that
disabled people don't get the same access to education, to training, opportunities for
jobs, don't get the same ability to earn money, at times can't access health services
and can't sorry...
NEW SPEAKER:              Could I for the record here say that as the population in the UK
and the world ages, there are going to be more and more people with ability issues
like me. They are going to make a greater proportion of the education and working
force of the country so this is so, so important. Thank you.
JULIA:            Thank you. So it's a recognition as you say by government that these
issues affect a lot of people. Now the government asked the local authorities to look
at everything that they do to make sure that they don't discriminate against disabled
people and in 2005 an act was passed called the disability discrimination act
amendment that actually put a duty on local authority to eliminate discrimination and
promote equality and opportunity.
           This is called the Disability Equality Duty and each local authority has had to
produce a report that's called the disability equality scheme. That's just given you a
little bit of background about what nationally is going on. Now the reason we've
asked you here today is to say how far in Salford are we measuring up to that
national agenda. How far are we making sure that the services that we deliver and
the society that is made in Salford, actually meets people's aspirations, and this is
why we have decided that we will make a Wellbeing Strategy for people with physical
disability and with sensory impairment so that we look and ensure that all of the
issues that affect you in the way that you live, where possible are addressed by the
local authority and it's partner agencies and when we can't do those things, that we
try and work with other agencies on your behalf to address those barriers that stop
you living full and active lives.
           In Salford we have ways of meeting people already and making strategies
through what we call partnership boards and partnership boards are groups where
citizen representatives meet with the strategy agencies and voluntary agencies to
talk about how services can be made better. The partnership board that addresses
this area of work is called the Independent Living Partnership Board and it was that
Independent Living Partnership Board that said we need to give time to listen to
disabled people. So that's why we're here today, we're here to listen to you. We
won't have all the answers but neither do we intend to give the answers today. This
is one of 2 consultations sessions on this session. We recognise that there is a lot of
groups in the city that are already contributing to the disability agenda, that we've got
the disability forum, we've got disabled drivers groups, we've got the death gallery
and a number of different organisations and we are proud to work with those
organisations as a City Council to help develop the services. But today we wanted to
write out to people who aren't necessarily coming to any of those groups, people who
haven't so far had an opportunity to contribute so it's really good to see a lot of new
faces today and we hope that you can tell us how we can make things better for you
to be able to live your lives better in Salford. Thank you.
CARMEL:           Before I hand you to the next speaker can I give you a breakdown of
how we hope the day will run for us. After the next speaker we're hoping to have
open discussion for a short period. Then we'll have lunch and then we'll come back
and further discussion may be in groups may be again as the whole group, a comfort
break and then continuation of discussions hopefully the end of the day. Can I now
hand you over please to Kate? Kate has been working with Salford on this particular
programme for a few weeks‟ now haven't you Kate and Kate will go in to more detail.

KATE: Can you hear me okay?
NEW SPEAKER:           No.
KATE: Is that better? Good. I'm Kate Smyth the Smith is spelt funnily but that's an
historical incident. I'm really pleased that you're all here. It's smashing to see so
many people who I understand are new faces for people who work at the City
Council and I'm pleased you'll be able to work with us over the next coming week's
and months to put together a really, really good Wellbeing Strategy for residents of
Salford who have a physical or sensory impairment because it's so important that we
improve the quality of life of everybody wherever possible. There is a gentleman at
the bottom who said it's not just a temporary issue but it will get bigger and more
intensive over the years to come because of the demographic changes in the
NEW SPEAKER:           My name is Jonathan T.
KATE: Thank you Jonathan. I'm pleased you've come. I've spoken to everybody on
the phone and I'm afraid we can't see everybody badge this afternoon. I have been
working for Salford for a few week's and today represents the first in what will be
probably a quite long process to produce the Wellbeing Strategy, the first stage is
today and we don't have any answers or agendas today. We need your help. We've
come with a blank sheet of paper and with your help today we want to identify all the
issues and barriers that disabled people in Salford face in their everyday lives. We
want to put together a strategy which will identify what the key priorities and
principles are that need addressing in Salford, and then over time to talk to key
decision makers who can make a difference to identify who's going to do what, when
and how. And then we need to meet them regularly to check what change has
occurred and if it hasn't occurred why not. So if there are reasons it may be it's
taking a long time or we might need more resources but at least we know where we
are and can monitor what is actually happening because I don't live in Salford myself
but I've been involved in similar meetings like this with a yellow badge as a delegate
and we've been asked opinions at fancy strategies produced but we never get
feedback or know what the outcome has been so we're very, very concerned today
what is produced at the end of this process is action orientated and set out in a way
that enables us to scrutinise the actions taken and monitor the progress made.
NEW SPEAKER:           Sorry to interrupt. Is it a journalism course where the BBC news
guys and they came on all the channels they used to get news in. There is no
channel that has disability stuff on the BBC. So I want it all that's on. Thank you.
KATE: Thank you John, yes Sue.
NEW SPEAKER:           There is one called "Ouch" that's organised by the BBC. And if
you have a computer they actually have it and you can find out what is going on with
the BBC on that one.
KATE: Was your concern the other way Jonathan as well how to feed stuff in not just
get stuff out
NEW SPEAKER:           I was picking up this stuff. You're telling me it's "Ouch". If there
is I need to find out.
INTERPRETER:           I feel we're going off track here can we not continue with the
KATE: Jonathan can you keep a note we'll come back to it is that okay?
INTERPRETER:             Yes please.
KATE: We want to pro produce an action plan relevant to disabled people and
Salford. What we'd like to have today is a very open discussion and Paulette it's
going to help by doing the joined up writing on the flip charts and ask you what
makes life difficult for you everyday in Salford and I think a lot of issues will be the
same as for other disabled people in other parts of the country. We're not just
looking at issues around Social Services or NHS we're interested in every aspect of
your lives. When I was chatting to a lot of you on the telephone the sorts of issues
that cropped up were issues like transport how difficult it is for disabled people to get
around Salford. A lot of buses aren't accessible or if they are the pavement isn't
accessible so if the bus nears the pavement hasn't been raised there is a gap
between the platform and the pavement. Issues around dropped kerbs and issues
around pavements and taxis and sometimes taxis aren't accessible or the taxi drives
don't know how to transport disabled people properly.
         There are also lots of issues around housing. Difficulties some people have
had in getting even minor adaptations like hand rails put in to their house or showers
and knowing how to find the information to able them to get those improvements
done and a third area is the number of people who want to keep fit and how difficult it
is to use gyms and leisure facilities in some parts of Salford. Those are some issues
I picked up from talking to some of you on the telephone. What we'd like to do is flag
up some of those issues and probably lots and lots more and we'll start after lunch
but I think it will be really good to make a start now and perhaps while you're having
your lunch you can put thinking caps on and reflect on what has been said and what
some of the gaps are so that we can make sure the list of issues and barriers we
want to address is as comprehensive as possible. We're going to produce a note of
today's meeting because there are delegates who would have liked to be here but
are sunning themselves in foreign parts on holiday. If you're not comfortable about
chatting in a big meeting then do jot down any thoughts you've got on a post it note
on a big sheet or jot them down on a piece of paper because it doesn‟t matter how
you contribute they'll be really, really welcome and we'll address them in anyway we
can. We're looking to have the strategy and action plan at least in draft form in the
summer but not finalised until the autumn so we need a lot of input from you over a
long period of time. There will be lots and lots opportunities. So has anybody got
any questions at this stage about the process today and how we take things forward?
         Sorry this is Carmel by the way.
CARMEL:          Sorry to interrupt but ground rules please I know there are lots of
questions on housing and lots of questions on transport but they are not going to
dominate this meeting because we know they are there. There are lots of other
issues besides. We'll accept issues and people are not going to dominate the floor. I
will say who is going to speak and everybody will get a chance to speak. Thank you
and back over to Kate.
KATE: Does anybody want to do the starter for 10 and flag up an issue that concerns
NEW SPEAKER:             I'm a disabled parent and I think parent first disabled person
second of a disabled child. It's very, very difficult to get help for my daughter. She
also has access issues.
NEW SPEAKER:             I can't hear her.
NEW SPEAKER:             Shall I start again. I'm disabled that's why I'm here but I'm also
a parent but a parent more than I'm disabled. My daughter is also disabled she has
sensory and physical impairments and she's black she's adopted. I make the point
she's black because I have to access other cultures as well as disability culture. I
have to access the Afro Caribbean community and I notice there are no black faces
sitting around this table. That really matters to me why aren't their any black people
here. If my daughter was here she would ask the same questions. Is she the only
black disabled person well she's not? When you go to places for children with
disabilities there are no black children there. When we go to places with children
from Afro Caribbean background there are no white children there. I want to mix
those 2 cultures and find it very, very difficult.
CARMEL:         We do have workers trying to bring that process forward who are
finding it very, very difficult to get volunteers from the ethnic minorities to come in to
work with the council. You're saying you're finding it difficult we're finding it extremely
difficult and we've got workers addressing that.
NEW SPEAKER:            It's better addressed in Manchester places like was side are a
lot more switched on and Moss Side is a place I've adopted her from. She doesn't
walk very far so she's in a push chair; she's 6 but a size 3 year old so we use a push
chair. I can't always get on the bus; you can't go on the train in Salford so we have to
use a combination of bus tram and taxis. She attends a special school in Salford just
up the road.
NEW SPEAKER:            Would you like to fill one of the forms in and we'll look at that.
Somebody will try and come back to you on that point. The next question please.
NEW SPEAKER:            I'm not quite sure if this is the right place to bring this up, but at
this time of year I really suffer with annoying children that's the only way I can say. I
live in a small cul-de-sac and they just make my life hell while the light nights are
here and they continually play football. Because I'm on the end it‟s like they use my
gates as goal and I tried to go out and be nice to them but I get insulted and they call
me peg leg, they call me everything so I stay in for most of the summer. I can't enjoy
my garden I can't go out especially in the 6 week holidays.
CARMEL:         I think all that we can possibly do about that would be to hand that
again over to the highways or to the housing and it's an issue somebody there would
have to take up.
NEW SPEAKER:            If they could put a sign saying no ball games or something of
that nature.
CARMEL:         You see this group at the moment is being run by disabled people we
haven't authority to do anything. All we can do is put your problems forward - we're
not in a position to actually put these things right. All we can do is pats it to the
relevant bodies so I'm going to ask you to fill a form in and take it from there.
JULIA:          It's easier if I take this off. We are going to hear a lot of personal
issues and that's absolutely right because it's your own experiences we're looking for.
What we aren't able to do today is give you answers to all of those but we can give
you guidance to write it on the form and we'll pass it over. If you put something down
we can pass it to the neighbourhood coordinator to see if there is anything happening
in your area to work with young people that can try and alleviate that problems but it's
right you bring these issues forward but this is a listening event, it's for us to listen to
what these issues and to come back at some other time to think how we can resolve
those collectively. I'm sure you're not the only person who a covers. You're talking
about disruption from children but also discrimination. Those issues about
discrimination are really important and those are things we want to try as a council
how we can overcome that and that might be through education at school or a longer
term issue but yes it's important what's happening here and now for you but the
underlying cause of that is also really important that we're trying to pick up some of
those themes so thank you.
NEW SPEAKER:            My name is Linda and I'm due to do creative writing and we're
willing to. I make up poems and things like that. Is there a way that we could solve
that where I used to go every Friday morning?
KATE: Is the issue that the facilities you used have closed down have they changed
NEW SPEAKER:             Well it's due to the lack of money you know and they shut it
down yes.
JULIA:          Is that an issue other people have faced. I've found it in other parts of
the north-west where colleges and community learning have had to focus on certain
groups of people and certain types of courses which has meant things like creative
writing that often disabled people really enjoyed
NEW SPEAKER:             Yes I do enjoy it.
NEW SPEAKER:             Has anyone else.
NEW SPEAKER:             Is there any chance of holding a meeting where you could have
people here who could answer these questions. I think a lot of people are here today
because they are sick of filling forms in and sick of trying to get answers and if you
get on to somebody like Social Services or special needs and every other building or
anybody, they just fob you off. If you mention one lady mentioned a problem with
highways. If you get to highways they say it's the council they say it's highways. If
you get on council they say it's special needs and housing say it's social groups. I
find it total waste of time.
KATE: One of the issues that I would like to flag up to day is that we want to hear
from you what the issues are.
NEW SPEAKER:             That's the issues. If your pavements are not right in the street
who's going to take responsibility or are they going to fob off from one person to
another. Disabled people don't like being disabled. We try and be as able as we
can. We don't like being down but I phoned in the other day about a problem. They
asked me to answer a tick box over the phone. Can I wipe my bottom does my wife
tie my shoe laces. This is Salford and this is a disgrace.
KATE: One of the issues is knowing who to ask questions of.
NEW SPEAKER:             Sending a form in for the building that couldn't careless anyway.
Priestley House. I've had dealings with them and they are liars and cheats.
NEW SPEAKER:             What service is based at Priestley house?
KATE: What's the ladies name?
NEW SPEAKER:             Christine Bentley special needs
KATE: The response you've had from the City Council.
NEW SPEAKER:             If I want to ass for somebody with more authority than Christine
Bentley but she's not here today, if I can't get to a higher person than her because
she seems to be the top dog or whatever and everybody says this that other and
nobody is willing to help a disabled person in Salford.
NEW SPEAKER:             You're right there.
CARMEL:         Can I ask you, I thought this meeting was hopefully to bring disabled
people together to try and bring your points together but not only that we are
complaining that we don't get things done. We're not going to get things done unless
we get involved in the group trying to do things and push it forward. We do not
NEW SPEAKER:             People have turned up here with their own personal problems
I'm one myself which we're not prepared to discuss because there are too many of
us. We all want answers and to fill a yellow form in when we don't even know
NEW SPEAKER:             We've said we'll put those forms forward to relevant people and
if we don't get answers they'll be serious trouble because we want the answers. If we
don't do it we won't get answers. If we say they don't do this or that then nothing has
to get done you have to be stood up and counted and put yourself out.
NEW SPEAKER:             Excuse could I introduce myself. I'm not disabled I'm here
supporting my mate Ben. I'm also chairman of Langley men action group which is a
constitution and we work as a group as you say and we all come together and be an
action group but we're looking for members, we have a web page it's just being
developed and designed but disabled people will be able to log on and join an action
group and move forward together. As you say mate yes it‟s true what you say about
the council but I must let people know there is people out there influential characters
being allowed to contribute to their own community. Going forward as an action
group as a group and we want our rights.
CARMEL:          We're asking today
NEW SPEAKER:            Can I make a point. Not everybody in Salford has computers
and - not everybody who is disabled can read well so we don't get access to these
things if you don't know about them.
NEW SPEAKER:            I understand that but my mate here he could delegate the
memberships by filling in C V's. You form your own sub committee we assist you.
We're altogether. We can support disabled people in Salford. You have my support
but you must come together as a unit.
NEW SPEAKER:            So you make information available in other formats
NEW SPEAKER:            Of course we're only at early days you know.
NEW SPEAKER:            Thank you.
NEW SPEAKER:            Can I ask another question please?
NEW SPEAKER:            Here in Salford we have what you call 8 service areas. Each
service area is designated with a committee. Everybody in the time can go to that
committee and state their view and each committee has test fast groups which is set
up by what we call a community action plan. I'm from the task group. If you come
along your committee will put your case forward I can guarantee it will be taken up.
This is what we're there for and 3 times a year the chairs and deputies from those
committee's meet together to put ideas forward and one of the things we have we are
thinking of how do we go out to get people who don‟t belong to an association or
tenant group but to Joe Bloggs next door. It's very hard but we are working on that to
get people to come along.
NEW SPEAKER:            It's just one thing that upset me the other day. I spoke to a
gentleman at Priestley Road called Anthony Saul and it was explained that in the
finance of an adaptation it doesn't come as a disabled person it comes as finance. If
you need an adaptation that's over £1,000 it's a major adaptation. If it's under £1,000
it's a minor adaptation. Why do they treat disabled people as finance? Why can't
they treat them as a disabled person? .
NEW SPEAKER:            Nothing to do with that but can I just just say in respect to what
you're saying now, for disabled people to be listened to when they apply for
something. A builder comes up and doesn't listen to the person who wants that work
doing. Workers come in and they don't listen to them.
NEW SPEAKER:            My name is Phil I'm new to the area and I do have a problem
that. I recently had to refurbish the place from 2 flats being knocked into one. I find it
difficult getting around and my kitchen is twice **-inaudible-** you can't have the
seams going down the main road **-inaudible-**. It's taken 3 people to come back to
get the seam in the right place. If they'd first listened to me when I first told them this
wouldn't happen.
NEW SPEAKER:            Can I come in with the personal issues one. What I would like
you to do is use your personal experiences to explain what some of the barriers and I
can do that not being able O to transfer out of my wheelchair in to a car makes it
difficult for me to get around. That will be an issue a lot of you have faced. I do have
a disabled colleague in Burnley and every meeting he shares hiss **-inaudible-** with
everybody. He hasn't got a loo he can access at home. If you flag that up and put it
with disabled facilities grants everybody would understand but he doesn't he uses a
very personal example. It's teasing out what the messages are from this group as a
whole needs to flag up to know what the issues are and address them. I think we've
had a number of very important issues today. One is about disabled people not
being in the driving seat not being listened to which is your point because if they had
some of the issues would have been right first time which if you're in a bit of a mess
and need things doing straight away is very, very important.
         The issue that you've had Thomas is about explaining to the council that there
is an issue but then not feeling that you've been listened to and that the action hasn't
been taken
NEW SPEAKER:             By the time you've spoken to 20 odd people and got to the
person you want to speak to they are on leave or absent that day. That's the trouble
with the council you spend a fortune on telephones and never get the answer. They
don't listen
NEW SPEAKER:             Are you listened to and then how do you find out what's actually
happened. I think we're all bad at taking a note of things but not getting back to
people to tell them what's happened
NEW SPEAKER:            What they do is listen and then they end up telling you lies to try
and get out of it and that's the way they work. Then they fob you off to another
KATE: When I'm putting the action plan together I‟ll highlight the difficulties disabled
people in Salford with a range of impairments have in A) communicating with the
council and B) being listened to and getting accurate information back. Does that
reflect the messages of people here today? That's not individual personal issues it's
a general thing which we need to put in the action plan?
KATE: Could another gentleman pop in first then you.
INTERPRETER:             My name is Geoff F. I'm involved in the deaf leaders group in
Salford. Know most of the people have personal problems here. We all have
personal problems and we've all heard the same stories the same issues we all know
nothing ever happens, we know that but what we need to discuss is what we need to
do as a collective group. We need to work together and we need to impact on the
right person. If we all fight individually it's not going to work. We have to work
collectively to make an impact. We have to work as a team and we just impact on
that once as a collective team not individually. If we all work together as individuals,
that's fine but we need to work as one group if we have groups we need to
collectively come together otherwise we're way sting our time. Nobody will listen. A
group is stronger than an individual. We need to know what the problems are. As a
deaf person my number one problem is having access to interpreters. If I have
interpreters there is no problem at all but the problem seems to be with Salford is
money paying for interpreters. Being able to communicate with Salford is a problem
for me as a deaf people. The others in here don't have a problem but for me we've
got 2 interpreters today and a Palantypist. We have access today and we want to
see access all the time. We're all talking about our personal issues but we want to
discuss it together as a group.
CARMEL:         Thank you Geoff thank you. One more questions from the gentleman
at the back.
NEW SPEAKER:             I quite see what that gentleman is saying if you don't work
together it's no good. We have to stick together and work together and we'll get a lot
of enjoyment out of it. Now I used to do drama and I got a lot of enjoyment out of
that. I used to work with the Newby theatre company you might have heard of it,
anyway as I say we did like plaice and went all to Newcastle, London and as I say it
was very good. Now we started drama classes and get the people interested in
doing it, then it will be a lot of hard work at first but once we started it will be a lot of
enjoyment out of it.
CARMEL:       Thank you very much. If you'd like to get your drinks and lunch will be
brought through.
KATE: If you can put your thinking caps on over lunch please and perhaps jot down
any other issues you'd like to raise because it doesn't matter if people are being
critical. We need to hear good and bad news stories.

CARMEL:         Can you come back to the tables please. Thank you everybody could
you come back to the tables please. Thank you.
         This afternoon we're hoping that we get a lot more discussion from you T
bring a lot more points forward to raise the issues. We will be having another break
in the afternoon but at this moment in time I would like to hand you over to Kate
Smyth even though it's spelt Smyth but it's Smith.
KATE: Can you hear me with this microphone. I would like to reiterate that we are
listening today so you're not going to get lots and lots answers and that's actually
deliberate because we didn't want to try and second guess what your issues would
be today. We wanted to listen make a note of them, Paulette was writing things
down verbatim this morning so we can put together an outline action plan of all the
issues you would like to see addressed at share that with you and then agree with
yourselves which of you would like to major on certain areas. Some of you may be
really keen on leisure activities, housing, transport whatever and we'd like you to
come together in small groups and then meet the decision makers along the lines
Thomas made earlier but hold them to account what needs doing who by, when. I'm
sorry that today is like sticking jelly to the ceiling but that was our intention. We
wanted to get the issues out in the open so that they were your issues and not
officers issues. Is everybody comfortable with that?
NEW SPEAKER:           I spoke to a lot of people at lunch time very animated about a lot
of issues that affect them in their life and I've made them promise they'll raise these
issues this afternoon. . I don't think we'll need any particular direction at the moment
it's anything goes. It's anything you as residents of Salford would like to raise now.
Because Paulette‟s arm got tired Kay is doing the scribing for us so we don't miss
anything. Do you want to come in Jonathan because there are colleagues who find
hearing a difficulty?
NEW SPEAKER:           Hello there. I am very lucky I've been very lucky. I've got a very
good degree. I had a girl friend who had MS before she died. I went up to my old
professor‟s suggestion to do law study but I failed with my supervisor?? Now I'm
back in Manchester UMIST, Salford University. 3 world class institutions. They
knocked on my door to get me back there to study and as the population ages there
are more people as I said with ability issues. But as I said my brain is not in the
wheelchair. She's very bright, just can't walk. There must be thousands and
thousands of people in Salford who really appreciate using their brains to do a course
at universities or even a college of higher education. I don't know what officer should
be linking up with people with the universities, that is what I want to get involved in
doing to facilitate the study in a third age in Salford.
KATE: So is the issue Jonathan that access to higher and further education and
NEW SPEAKER:           I don't know who should be linking us up.
KATE: If we flag up in our notes of today's meeting access to higher and further
education, that might then pick up the comment that Linda made earlier as well about
courses she's done and enjoyed which are no longer available to her. Is that okay
Linda does that pick up your point as well?
NEW SPEAKER:            Yes yes
KATE: Geoff did you want to make a point as well.
INTERPRETER:            I just wanted to mention but we've got a scribe taking notes but
we've also got a Palantypist taking notes. We could save her arm some working as
well because we've already got the Palantypist. Am I right or wrong? We're doing it
twice over.
NEW SPEAKER:            I think we're taking these away immediately with us so we can
work on them. Is that alright?
INTERPRETER:            I'm just thinking about saving your writing arm there when we've
got Palantypist doing the work for you.
NEW SPEAKER:            I've got one about leisure facilities. I really enjoyed going
swimming but I have difficulties getting in and out of the swimming baths. Now the
disabled swimming bath has a ramp to get the chair down a hoist to get in to the
pool. For somebody who has difficulty doing the steps they only have one rail. I
think they should have parallel hand rails getting in and out of the bath.
NEW SPEAKER:            Is that general?
NEW SPEAKER:            No I think it's general but the disabled swimming baths are at
Pembory and Eccles and have been decide for disabled and they don't actually cater
for the walking wounded.
NEW SPEAKER:            I can answer that question because I've got arthritis and I've
found a smashing swimming baths in Bolton called Jubilee Pool. It's got a higher
temperature of water as well. I don't access any pool in Salford for that reason. You
can't park; they've got barriers with doors you can't open. This one I found is the best
and you can also get 75% off if you're on certain disability benefits as well and on a
Wednesday it's free.
NEW SPEAKER:            The lady over there going to the baths in Bolton has the baths
got a hoist
NEW SPEAKER:            Yes. Also they have can everyone hear me? They also have a
trolley because I've seen very severely disabled people that can't actually sit up to go
in to the hoist and they'll wheel them to that and in then get them in and the
temperature is about 94, 95 and people from as far away as Chorley come because
they haven't got facilities in their area. So I found that the best one.
KATE: So is the issue why can't Salford deliver what Bolton delivers. We can speak
to the people who make decisions about that and see whether or not they can alter
their service to meet the needs raised today. Would you be happy if that was
included in the action plan?
NEW SPEAKER:            Yes.
NEW SPEAKER:            Can I make a comment this was done by voluntary contributions
to that particular baths to build it. Because they haven't got any baths. They've got
leisure centers but I've never been there so I don't know what it's like.
CARMEL:         That is an issue we'll look in to about the leisure definitely.
NEW SPEAKER:            My comment about taxis wheelchair access for taxis they are
suppose to be accessible but how many times taxis arrive and say I won't bother with
the ramp because I can manage to get in and before you say yes or no you're flung
on the ramp and flung in. Then they say you're alright just put your breaks on and I'll
drive very carefully so they don't turn you round or lock you in or do what they are
supposed to. Can Salford not give licences unless they are properly trained in
disability awareness? I mean this is a Salford taxi company.
CARMEL:         I understand the disability forum is moving on that issue that is an
issue that disability forum are moving on so I can't comment on it but I do know they
have a connection that they've flagged up
NEW SPEAKER:            I was involved with an access group in Manchester for taxis this
is three or four years ago and nothing is any different.
CARMEL:          It will be flagged up with transport but I know the disability forum are
involved with that and meet with people on the issues of licences. There was talk on
it but I don't know how far they can go on it
NEW SPEAKER:              This is something else you're not going to get involved in
CARMEL:          Yes we'll raise it and see what we can come back with definitely
NEW SPEAKER:              To take that further Sue both Ken and I are from the equal ops
opportunity and brought the taxi situation up and we'll take it back again at the equal
ops. Also to go to the licensing authorities which again is Salford we'll take it on
KATE: Do we know if Salford taxi drivers get disability awareness training?
NEW SPEAKER:              They have in the past through the labour forum. It should be
CARMEL:          Yes as I understand it
NEW SPEAKER:              We're also trying to make it to get at the buy law that they do not
go for this training it should be a condition on the plate.
CARMEL:          That's what they were hoping to get.
KATE: Are there any issues about taxi drivers for deaf people. Again in other parts
of the country that has been an issue
INTERPRETER:              Well really normally we write things down before we get in to the
taxis that is what we'd do as a deaf person then they know where they are going to.
But there are deaf people who use wheelchairs as well who have the same problems
as wheelchair users. Normally what would happen would be a deaf person would
ask family or friend to phone the taxi before hand.
KATE: Do you know if any of the taxi firms can accept text messages?
NEW SPEAKER:              I think there is one
INTERPRETER:              Yes yes there are some. Yes there are a couple of taxi firms.
There is one in Swinton that accepts text messages.
KATE: Wheelchair users here are they clamped down in the taxis. Susan was
saying about being put sideways is that standard practice. Being clamped down or
are you left loose.
NEW SPEAKER:              They know what they doing and we've always asked the
disabled person in the chair to get back to us so we can report it directly. We'll
certainly take it on board
KATE: So if I put in to the action plan disabled people have some concerns about
taxi journeys around a range of impairments and liaise with the forum find out what
they've been doing, make sure we don't duplicate effort but add a bit of weight to
theirs. Julia
NEW SPEAKER:              Yes
NEW SPEAKER:              If I use a manual chair I ring a taxi and more often than not the
taxi will be coming up to the kerb so they will park like 3 inches away and I say I can't
fly otherwise how can I transfer and again when they pull up to the destination they
won't get me on the kerb and you explain. So I don't think they are getting sufficient
NEW SPEAKER:              On that particular issue I this is on a personal note on taxis I
have found that the old-fashioned taxis with those 2 little ramps are a hell of a lot
easier to get in to. The ones supposed to be more mobility impaired are
horrendously difficult because you have to open both doors on either side to get the
scooter in. You can get it in but it's very awkward because they have to put the ramp
up afterwards whereas if they have the separate ones it's a lot easier.
         I had difficulties to start off with using taxis but I must confess I'm fairly well-
known and the black cabs in Manchester are superb and they say you can't get that
in and I say yes I can. I'm known now but I don't think it's the same for every single
person. I do know one thing if you ring for a taxi and you're using the scooter to go to
the station or anywhere else they actually if they know you've got a mobility
impairment and I thin this applies to electrical wheelchairs as well, they don't turn up.
That happens from time to time.
CARMEL:         Can I put in one please train stations in Salford. We cannot accept
train stations and it's a big issue for us because to get Manchester to get the train. .
NEW SPEAKER:            Can I tell you something. Now I have been working on this
particular issue for over 3 and a half years now. I've been working at last with one
train company virgin. I have been working with the head of disability and inclusion
association of train operating companies. Now David Sindell is keen to get
something set up. He's contacted the association of shop mobility. Also suggested
to me because I've met him several times over the last year that he's very keen to set
up a core group of people in each place where there is a manned rail station.
Obviously some of the old railway stations I don't think any of that would ever happen
but the main railway station talking about having a shop mobility area and having
disabled people of all sorts who go and educate and train the station staff in how to
deal with disabled people. That should be fairly soon. I hope it's some time this
CARMEL:         Can we move on now because trains have been mentioned. It's on the
agenda and something we need to look at.
NEW SPEAKER:            Another issue about buildings when anything is built, new
houses estates or hotels, does somebody not check that they are wheelchair
accessible. It's pennies to do it in the beginning but after it's done somebody
mentioned about cobbles being ripped up and walls being taken down and it's
thousand of pounds.
NEW SPEAKER:            Can I hand you to Ken please.
NEW SPEAKER:            Unfortunately we're governed by a 30 year old piece of
legislation. That says it all doesn't it.
NEW SPEAKER:            So who do we write to
NEW SPEAKER:            The government needs to change building regulations and
move along?
NEW SPEAKER:            So it's the M P for building regulations.
NEW SPEAKER:            Just write to your M P really. Building regulations haven't
moved on enough.
NEW SPEAKER:            We're talking about a group can somebody not do it from here
as part of this group. The new buildings in Salford.
KATE: Can I mention 2 things there is a national committee looking at Part M of the
building regulations in London which I'm on. That's about accessibility criteria around
new buildings and extensions to buildings. They are expected to report fairly soon
but one of the things that disabled people like yourselves have done in other parts of
the country is for those of you particularly interested in access to buildings to actually
have a meeting with the building control officers in a council and actually explain to
them what everyday life is like because sometimes they don't appreciate what minor
design details might make to someone with a disability to get in or use the building
and it's right at the beginning when it's about raising awareness and they've done the
same with planning officers as well in the hope that gradually will the message will
get across. It's not ideal because as Ken said we're stuck with legislation but it's a
NEW SPEAKER:            Again negotiation again to public for housing **-inaudible-** we
are restricted by guide lines.
CARMEL:           Yes Geoff.
INTERPRETER:               This is what we were talking about before. When you are
talking about new buildings, offices etc. they always seem to install these intercom
systems which are not accessible to deaf people. You find this happens in police
stations, banks, everywhere now are these intercom systems but they are not
accessible for deaf people.
KATE: Have you jotted that down okay?
CARMEL:           Any more questions.
NEW SPEAKER:               Can I say something. It's not people who live in and out lying
districts, I find I can't you know just can't get - there are venues up in Salford that I
can go to but it's getting to them. You know what I mean, transport wise. Ring and
ride they won't commit themselves to taking you.
CARMEL:           Do you live on the outskirts
NEW SPEAKER:               I live right at the end of Cadisaid. I'm under Salford like. You
know what I mean. It's what 30 quid round trip to get up here.
CARMEL:           In a taxi yes it would be. Can we see what ring and ride will do about
NEW SPEAKER:               They just fob you off. There was a period last year where I was
ringing up and ringing up for about 3 months and there was this certain lady I don't
know her name, but she just wouldn't - you know what I mean. I should have got her
name but I didn't. I would know the voice but
CARMEL:           I think one of the issues with ring and ride because I've come across it
myself is that if you live on a boarder and they are coming out for you on a boarder
that's one person they are going quite a journey for. In the meantime they could
have delivered 6 or 7 people to wherever they go that one journey is taking up more
time. It's something that needs to be raised.
NEW SPEAKER:               Yes but I know they do come down there 3 times a week. But
what they do they take people to bingo at the Catholic club there. Why can't they
take me out at the same time?
NEW SPEAKER:               They are better with groups than individuals because I live on
the boarder as well and I don't use ring and ride again because they left me in Eccles
college in a vulnerable position and I was on my own, unlit, from 9 to half past and I
could hardly walk to get on the ring and ride so I've not used them since.
NEW SPEAKER:               How do you get about now
NEW SPEAKER:               Well I have got my own car but sometimes I'm not able to drive
on particular days so I use the ring and ride but since they've left me in a vulnerable
position I could have been mugged or anything and I was in agony then +/I was in
bed the day after, I wouldn't use them again. It was very hit and miss.
NEW SPEAKER:               It's a shame really because it is a good service.
NEW SPEAKER:               -
CARMEL:           They do go to Cadisaid and Irlam for shopping and they go to Berwick and
different supermarkets. We have flagged it up now is it alright if we move on? We'll see
what we can do for you. Is that alright?
NEW SPEAKER:               Yes.
CARMEL:           I think the young lady wants to speak on the same subject at the bottom.
NEW SPEAKER:               Just follow up on that really where my father lives in Somerset the
Social Services run a voluntary ride system which is like a taxi but a fraction of the cost it's a
more personal service. They are met taken to where they need to go and brought back. It
runs in other areas.
CARMEL:           Is this Somerset down south?
NEW SPEAKER:               Yes Somerset and it works beautifully down there. Like today it's cost
£15 for me to get here. Under my dad's system it would have cost a fiver.
CARMEL:           Is it possible for us to look at what Somerset do because ring and ride you do
have a big problem with people on the boundaries I do know that. Big big issue.
NEW SPEAKER:               If the gentleman will give me his name and address I'll make sure you
can apply for a grant to travel by taxis. Give me your name, address I'll make sure you get the
proper documents.
NEW SPEAKER:               Thank you.
NEW SPEAKER:               Can I say the ring and ride as well they will pick you up take you
where you need to go but if you use an electrical wheelchair they won't actually in Salford
pick you up with an electrical wheelchair. Only if I'm in my manual and I can't push myself
anywhere but I get there. It's a big problem.
CARMEL:           Can I say that you should insist because they do pick electric wheelchairs up.
NEW SPEAKER:               I have insisted and they said no. I'm quite good at this thing.
KATE: You're happy if we put in the action plan big issues around exactly what ring and ride
will do in terms of the nature of people's equipment to enable them to get about but also if
people live on the periphery of the borough is that okay. Is there an issue in the flexibility T
time they run I just ask? Would you like us to build that in the action plan as well?
NEW SPEAKER:               I think they take people to the Trafford centre but take you on a
Sunday. Now if you're a Christian and go to church you can't take advantage of that because
it's the only day they will go.
NEW SPEAKER:               So that's flexibility.
NEW SPEAKER:               I recently had to go to hope hospital everyday for 3 week's and when I
rang in ring and ride when I couldn't get my drier to take me they set they don't operate a day
service to hope hospital it's only after 6 o'clock so I had to pay for taxis then.
KATE: We'll build in about timing.
NEW SPEAKER:               It's asking someone to have a look at women for a volunteer driver
service. I don't know if it's still running now but I it used to do.
NEW SPEAKER:               Can I ask about hope hospital I attended hope hospital for a spinal scan
before Christmas and 4 lifts out of 5 weren't working, I had to take the stairs. I had to go for
an endoscopy down the throat and had to go for an investigation about a mile away from
where they do the test. Unfortunately the lift was broken and I had a chair. The 80 year old
lady who suffered from cancer didn't have a chair and they wouldn't supply her with a chair
and she had to walk all this way to the test. Why can't they go to the department that is giving
the throat test straight away because all they do is ask the date birth and GP at the
KATE: Is there an issue around the accessibility around the hospitals in Salford and attitude
of staff. I have to say I have used hope hospital at I have never used a toilet I could use. It's a
bit of a problem when you're going for several hours and I don't know if that's an issue which
other people here have found so that's about facilities in the hospital.
NEW SPEAKER:               What did you say there are no disabled toilets.
NEW SPEAKER:               I couldn't go to the loo when I went to hope hospital because they
didn't have one I could actually use. They had them with wheelchairs on the door but when
you went inside you couldn't lock the door. Kim helped me and we still struggled.
NEW SPEAKER:               Hoists and lifts.
NEW SPEAKER:               Kate can I explain because I'm the director at the present moment
we're trying to sort this out. We cannot use ring and ride to take passengers for appointments
because that is a boundary of the NHS trust. We can take passengers for visiting but we
cannot at the present moment take them for appointments and we're trying to sort this out and
the transport issue city wide
KATE: Would it be helpful if there was guidance issues about what ring and ride can do and
what falls under the jurisdiction
NEW SPEAKER:             They do give leaflets out.
KATE: Are there any other issues around hope hospital in Salford other than you can't reach
the lift buttons and can't go to the loo. {Laughter}
NEW SPEAKER:             If you need to go to a hospital you can go to your doctor who will
make provision and a hospital car will come or a hospital ambulance will come and they ring
you up and bring you back. That has happened I know I've experienced it. So at least there is
that way. If you go to your doctor to make provision. I've got to go all the way down to with
Shaw at the end of next month. That has been arranged with the surgery that they have made
provision that somebody is going to pick me up take me down there and bring me back. If it's
the ambulance service they tend to keep you waiting for a long time but there is that service
that's already in place.
KATE: Any other hospital issues anybody wants to raise?
NEW SPEAKER:             It's all about awareness. It's not just front line staff it's the consultants
and doctors. They need to be aware how to treat people with disabilities.
NEW SPEAKER:             You expect people in the health service to understand disability
because we think it's part of their day job. But my experience is that some of them really do
need a hand to understand things. I got taken in to hospital not long ago at had to ask for a
bed with got sides and a pressure mattress. When I went to the loo area I couldn't use it
because there was no hand rail. The nurses were lovely but Kim came in and showed them
how to use my equipment. I feature in the east Lancashire trust hospital training but it's a
shame that happens. Perhaps someone with a vision impairment not being told their dinner is
there. You hear horror stories but I'm not sure it's one you've experienced as well.
NEW SPEAKER:             Can we have one at a time please.
KATE: Sorry Ken is it alright if Ken speaks.
INTERPRETER:             He was saying I haven't finished interpreting and somebody else is
jumping in.
KATE: Sorry have we caught up now?
NEW SPEAKER:             I suffer with cerebral palsy you see and is there any group to do with
you know like scope
KATE: We'll ask someone to follow that up is that okay Linda and get back to you. Paulette
is going to follow that up for you. Paulette will follow it up. Ken did you want to make a
NEW SPEAKER:             About the hospital about the fundamentals if you go to the consultant
and take a support worker or carer or partner they always tend to speak to my partner. I'm the
one that's there to see him. It happened on Saturday I went to see one and he spoke to my
wife. It's quite upsetting really. It's about awareness of staff who need
CARMEL:          More training, more training needed definitely.
NEW SPEAKER:             Can I just add a positive note here. I did drive; I had appointments in
18 hospitals when I lived in Bury. The car was arranged for me, picked me up 5 minutes
early. Drove me there and waited and drove me back. It was excellent. So the system can
CARMEL:          Thank you very much. Geoff did you want to speak?
INTERPRETER:             Many, many deaf people do have problems when they are taken in to
hospitals because the majority of the televisions don't have subtitles but also you have big
signs saying don't use your mobiles but deaf people communicate via text. And many a time
you go to your GPs and there is no visual alert. They'll come and shout your name but as a
deaf person you don't hear them shout your name and that happens a lot. They should have
the visual displays where it would come up with the doctor’s name and patient’s name.
KATE: Are there any other issues in health centres.
NEW SPEAKER:             Not health centres but the airport. More and more people with
disability are flying out of Manchester airport. Disability awareness training for their staff.
KATE: Could you flag that up Sarah. Did you get that Sarah? Issues around airport staff
attitudes as well.
NEW SPEAKER:             I've been in and out of hospital a lot and had surgery and have had to
have follow up appointments. I've heard all this ring and ride now my carer is also a part-time
nurse, she works nights which means that if my appointment is in the morning following her
night shift I have to access other forms of transport. Where I live there is no bus service that
will get me directly to hope it's 3 buses which is always a nightmare because your
appointment always seems to be 9 in the morning. They can't change the appointment to suit
you so you have to get taxis that don't always turn up, then when they do drop you at the
outside the hospital you have to walk because hope is massive you have to walk miles to find
the department, you're in pain, you're in late. I don't know any of this if I put it in a nutshell
where is this information about this stuff. Why don't a lot of other people have this
information? I didn't know you could get a taxis grant or people could arrange transport I
didn't know any of this.
KATE: If this is another issue about support services for disabled people that would make a
difference that would cover absolutely everything
NEW SPEAKER:             I was going to say is that brought up on the sheet earlier on if you had
information you could complain formerly and that information really needs to be out there to
make it accessible.
KATE: Can I just ask can we clear up any issues around GP surgeries and access issues there
or physiotherapists, dentists, can we do that and then break and have a brew because I'm sure
the Palantypist and interpreters would be flagging a bit because you've been extremely busy
NEW SPEAKER:             I think chemists are the worst culprits. My doctor’s surgery if you
have a wheelchair there is a bit of a bit of a lip. You'd think they'd be the first to get them
installed. Chemists always have doors like huge fire doors where you can't open them. Most
of them and they are also double yellow lines or no loading. I picked up a ticket when I went
to the chemist. I'm wondering why they make it so difficult to access chemists.
CARMEL:          That's another issue on transport isn't it really? So that again will be flagged
up under issues we've already brought up
KATE: What about other issues around primary care. All the things that happen in the
community. Any other issues. Geoff mentioned being in a doctor’s surgery and relying on
them yelling at you to tell you you're the next person in. Are there any other issues?
NEW SPEAKER:             Staff opening doors for you. I have to ask the staff to open the doors
because it's in Little Horton and he has been threatened by drug dealers that's why he has the
cameras and doors as it is because it's a physical barrier if you can't open them yourself.
NEW SPEAKER:             GPs surgeries.
NEW SPEAKER:             Kill Roy material.
KATE: My GP surgeries I asked if anyone could interpret if a deaf person came in and also if
there was an induction loop and the response was pardon. Also if the couch went up and
down and I was told it didn't. Perhaps that's something which Julia and her colleagues in the
Primary Care Trust could get their heads around to get doctors and nurses more aware of.
What about dentists and physiotherapists a lot of them are upstairs in the shopping parade is
that the case in Salford
NEW SPEAKER:             Yes either that or steps or the way they've built the ramps to certain
ones well if you're on a scooter like mine you try getting up to do a 90 degree turn in to the
building. It's virtually impossible
NEW SPEAKER:             I think we should be looking at the service provision now. That should
be changed to see whether grants could be made to some of the small businesses to help
change to make access possible. At the moment there is no grant there for them at all. I think
I'm right for small businesses
NEW SPEAKER:             I'm not aware of grants anywhere. It comes through the department
work pensions.
NEW SPEAKER:             That's why a lot of shops and small places are not making adaptations.
KATE: Can I ask a hardy perennial, do people have difficulty finding a dentist they can
NEW SPEAKER:             I've moved to Manchester and I have to tell my dentist I've moved.
NEW SPEAKER:             I think sometimes finding an NHS dentist is impossible. And finding
an accessible dentist forget it. I don't want to dwell on personal experience which is that in
Salford I didn't know if that was an issue colleagues here faced
NEW SPEAKER:             One dentist in Salford precinct. There is a dental surgeon above it
where you have to be a disabled person and in receipt of certain kinds of benefit but anybody
who has a disability and certain types of benefit can go to them and register. It's a free service
because it's also a training college for dentists as well but that's the only one that I know of.
NEW SPEAKER:             On the subject of dentists I've found that a lot of the dentists practices
I've had to go to a few because they've gone private and I can't afford it. They are all in
terrace houses and they all seem to have to go upstairs and you don't have a Joyce of dentists
then. You've got to have the one on the ground floor whether it's better at the dentists
CARMEL:          These are issues with the health service we have to liaise with. So we'll take
those to the health service and see what they come back with.
         I think we'll have a break now if that's alright with everybody. I think the machines
are available again and we'll come back in 10 minutes time if that's alright.


CARMEL:           Thank you everybody. I'm going to hand over to Kate and Kate is going to
summarise all the points we've had this afternoon and brought up today altogether. If you're
listening and think we've missed out anything we've forgotten on the list prompt is straight
away and we'll put them on the list
NEW SPEAKER:              One of my pet hates at the moment is pavements that have the horrible
bubble top for people who have visual impairment. What they don't think of is people with
loss of sensation in their feet. I cannot adapt to that surface. I've nearly fallen in to the road a
few times. I think it's really awful for people in wheelchairs as well because it's really
NEW SPEAKER:              I have the same problem as a wheelchair user but I've got colleagues
who are guide dog users. The guide dog is trained to understand that those bobbles means
there is a obstacle and a dropped kerb or something and I've been in very, very robust
discussions with people who are visually impaired and have other impairments.
NEW SPEAKER:              They could have both systems; they could have tarmac and bubbles. It
doesn't have to be the whole lot covering the whole area does it
KATE: I think one of the issues I picked up is where there is a dropped kerb or pelican
crossing the guide dogs are trained to notice the features that enable them to guide the
disabled person properly but I take on board what you're saying but I think it's very difficult
for us but if it wasn't there it wad be difficult for somebody with a visual impairment.
NEW SPEAKER:              It could be better to have a double area one for the wheel hair users
and one for the visually impaired.
KATE: Carmel has asked me to summarise a few thing. I wasn't going to summarise the
things you've flagged up because together with the Palantypist there should be a good record
today but there are asides which I thought I would flag up. One of them was pavements, the
type of surfacing issues, cracked pavements and uneven pavement and lack of dropped kerbs
and accessible parking bays for disabled people whether they are right dimensions whether
the right number, whether they are in the right place. So if we put a section in the first draft of
the action plan which could look like the back of a ciggie packet whatever it will be a
reflection of all the issues you raised. Would you be happy with issues on highways?
NEW SPEAKER:              Yes
KATE: There are issues around not just taxis but as Carmel said around trains. Accessible
and inaccessible stations. Staffed and under staffed stations because at least if there is a
human being and you get stuck you can get help but if it's the Mari Celeste station you get no
help at all. Then trains and how accessible they and what staff attitudes are like. I did get
locked in a Virgin Pendelino toilet which was the most horrific experience I ever had. Kim
was jumping up and down trying to get people to help me to get out. If you didn't like
confined spaces or small spaces it could have made you fill very, very ill indeed. It's not just
taxis but accessible buses and accessible pavements for accessible buses, stations and trains
and attitude of all the staff in transport industry because that can make a difference. Does that
encapsulate your concerns
INTERPRETER:              And being aware? Staff training to be aware of different disabilities.
KATE: Different impairments not just the need of a wheelchair users but wider than that.
INTERPRETER:              Yes everything. Not only for deaf people but they need to be
knowledgeable about everything. They realise the problems that deaf people face, and access
for deaf people as well. So they need to be aware of those issues. They need to be aware of
the visual needs of deaf people you know, about fire escapes, obviously we can't hear audio
noises so we have to have flashing lights. It's fine for people who can hear put we have to
rely on other people to evacuate a building or any premises.
          Sometimes you also get on trains when the trains stop because of problems on the
track or there is a delay you always get an audible announcement to say the train is being
delayed. Deaf people don't have that access to the information so there should be on trains a
visual display to say the train has stopped for whatever reasons it's going to be delayed. It's
similar at airports as well. It should be the same.
KATE: So okay. Leslie mentioned earlier about swimming pools and libraries but we've not
had a chance to mention that. Leslie do you want to
NEW SPEAKER:              Swindon, Walden there are parking problems and you need to be as
near the building as possible and also Swinton they close it off now - I don't know what it was
for because then you've got the barrier of the steps so if you're in a wheelchair I don't know
how you get up the steps if you get up the ramped bit if you manage to get up it. They've got
a lift to go up but then when you get to the Swinton library there is a manual door and barrier
and you can't actually park outside now because it's a taxi's only whereas it wasn't before. I
found when you get this card if you're a certain receipt of benefit you can access the libraries
in Bolton now so I'm going to start using farm with library in future because you can park
outside, they've got a ramp and automatic doors. It's fantastic you don't have to loiter outside
and ask somebody to open the door to me. So I don't know if it's helpful to anybody.
KATE: In a way what would be really good is if Salford offered the same services are as well
so any difficulties at Salford libraries and what they can do to make them more accessible.
NEW SPEAKER:              You can phone up 10 times now so you don't have to bring the books
back but if you can't get in on the morning it's a nightmare you can only go Saturday if you're
lucky. I mean you should be able to access a library at whatever time you choose to go.
KATE: So if we flap that up with leisure centres and keep fit and libraries that's a whole raft
of activities for disabled people. Another area I think it was Leslie again.
NEW SPEAKER:              I'm sorry to keep on harping on about this.
KATE: The bins not working.
NEW SPEAKER:              I don't know if anybody has trouble with the bin service in Salford but
I'm elevated so I have a lot of steps as well. I've had problems since 2001 and last year I
resorted to a dirty protest and I didn't actually have a bin then because it disappeared because
I didn't bring it back up the steps so somebody pinched it I assume so I was left without a bin
for 2 week's. So I didn't want to put the rubbish in my car so I bought some bin bags and
went to turn pike house and I said I'm not leaving the building until I see somebody in charge.
Anyway she said I don’t think anybody is in the building. So I said I'll go to the Town Hall
then. I'm not leaving because this has been getting on my nerves every Friday. Anyway I got
2 people coming out and I went in an interview room, both the men had disabled children they
had children that had cerebral palsy so they understood but it's been alright for a while but
sometimes they'll take my bin down the steps but won't bring it back up and I wonder if
anybody else has problems with the bin service in Salford?
NEW SPEAKER:               On the bins now this is a different way that we have got people on our
estate, the bin men will come and empty the bins but we're getting **-inaudible-** it's
something they won't do because we're gated now. If you want anything you have to come
outside the gates bring all the bins out and the state of well the corner of where I live, this is
affecting the whole estate because we're beginning to get rats because of it. It's like a pigsty
basically. It's absolutely filthy with the paper throwing you know, I don't know what can be
done about that but the thing is that this is a serious issue because it's health and hygiene as
well. I told people but nobody has done about it. There are some bins they should move
them completely because they don't belong to anybody and they are still there. People just
dump stuff in to them they dump it on the ground, you know it's. .
KATE: If we built in to the action plan some work around the citizen scheme for disabled
people and find out what has caused Leslie's difficulties and how common that is. Would you
be comfortable with that? Yes.
NEW SPEAKER:               The bin men come to my crescent and everybody puts their bins
outside. When the bin men come on a Thursday they leave them near the car. I usually end
up wheeling all the bins back because it's old people disabled bungalows. They have
recycling bins on a Thursday morning the dogs pee on them. When the recycling trucks come
if there is the wrong thing in the recycle bin they throw it over the car and send the street
cleaning vehicle before the bin men.
NEW SPEAKER:               Yes that's happening to us.
NEW SPEAKER:               So they clean it on a Thursday morning by Thursday evening it's a
bloody tip. Excuse me.
KATE: So we'll build that in. There is one area not mentioned today which has been
mentioned in other meetings like this that I've been to that's around social care issues, services
you get from Social Services. Is everything absolutely wonderful? Are you getting a 5 star
service or are there any issues you want to raise. Sorry about this Julia and Paulette.
NEW SPEAKER:                I organised my home care middle rate care. I have worked out my
own care package because when I spoke to Social Services they asked me such intrusive
questions that I thought I actually said to them how about I tell you what my needs are and
then you tell me if you have somebody who can help with those particular needs. We don't
have a form for that.
          It's things like the gentleman mentioned before, I said if you can't I'll let you know.
Most of my needs are around getting out. I can get myself up and dressed and that sort of
thing but I can't get to Tesco. So it's things like that. Is somebody going to take you to
Tesco? Do you need someone to help you write your shopping list?
NEW SPEAKER:               No I can write it perfectly well. Have you got a form for that and in
the end I said you know what forget it which was not a very positive attitude but you get so
angry and our colleague up there said my brain isn't on crutches it's on my body. They
assume you're a disability you're not a person capable of sorting out your own end. They
think they can tell you what you need and how they can provide it and I don't think that's
right. {Applause}.
NEW SPEAKER:               Was it a specific company that you used
NEW SPEAKER:               Social Services
NEW SPEAKER:               No to get your care package
NEW SPEAKER:                I had a friend who was a nurse and I employed her on a part-time basis
and it works very, very well so far.
NEW SPEAKER:              if you're on unlimited means you can't afford these services. I had the
same problem getting shopping up the steps and stuff like that. I have a wheelchair for
outdoors but Social Services at Priestley house supply the wheelchair but they don't ask you
how you're going to get that wheelchair out of your house. I'm elevated I'm in a first floor flat
and I can't physically get the wheelchair out of the house down the steps in to the boot of my
car and they will not supply a ramp.
KATE: Are there any other issues around Social Services
NEW SPEAKER:              Social Services came to me about 3 years ago informed me my needs
were social not medical that my contract with Social Services would be terminated and the
only way I can get things done at the moment is that the lady who used to come to me I asked
if she'd still consider coming. She fits me in with her other work that she does for Social
Services and I actually have to pay privately. I have her for 2 hours a week that's all I can
afford. And I was told when I was told that this is going to come to an end that Social
Services no longer will finance the service, that I could always go to Manchester care which
would cost me about £10 an hour, what do you do in those circumstances particularly if you're
a pensioner.
NEW SPEAKER:              If we flag up issues of care and Social Services is everybody okay with
that. I'm beginning to flag. I'm sure the rest of you are. You've had a really busy day.
         Can I explain what the next steps are and hand over to Paulette?
NEW SPEAKER:              One issue I want to flag up that's the issue on, anybody who wants to
employ me for me for my experience but there is lots of employers out there who don't. I
think we need to look at people with disabilities and employment and how we can help people
to become employed. Some people can only work a few hours a week so we need to look at
how people can get work
KATE: It's the high level of people in Salford who want to work who don't work or perhaps
are under employed. I think there are a lot of people with really good qualifications but
because their legs don't work their brain doesn't work or because their hearing doesn't work.
NEW SPEAKER:              The people I work for are brilliant with me. They do want to work a
lot of people but can't find a job.
KATE: After today what we planned was I'll spend some time beavering away trying to put
what you've raised today in to some sort of action plan where the end points and using Karen's
help with Palantype work, plus all your colleagues’ really good work on the flip charts to put
together if you like the first column of the action plan, and then we thought what would be
really, really helpful is if those of you who are particularly interested in certain issues. Say
you've got a real burning ambition to do something about housing for disabled people or
transport for disabled people perhaps you could make yourselves known to us today and say
that's something I really would like to get involved in. Then subject to you feeling it's a good
idea as well is to set up a number of small task groups and perhaps half a dozen disabled
people who would then meet to discuss the way forward for their particular issue but then,
meet some of the decision makers who can make a difference. In Lancashire disabled people
met the taxiing licensing officers; they met all the people a who dealt with disabled facilities
grants to argue issues on housing. They met the social work team and agreed what needed
doing and when. And when they could tell them there would be progress. I would hate
anyone to think a process had been imposed on them then that is something we would like to
take forward from today so we'd have an outline of what the action plan might look like but
also a way of taking it forward so that the final action plan will have lots of columns all filled
in not just the first column but today has helped us identify the issues in the first column.
Would you be happy with that if we sent a note out of this on a draft of the first action plan
but also a form which says to you would you like to be involved in these task groups and if
you send it back we can put details on so that you might get contacted with a view to setting
up these task group meetings would that be okay pour late?
PAULETTE: Just to say that some people to say have said they don't want to fill in any
more forms. If you don't want to fill in any more forms but want to stay involved if you give
your name to Sarah and Joanne before you leave so we know you want to remain involved. I
have given a couple of peoples names to Sarah and, Joanne so whatever way you feel
comfortable letting us know you want to continue and what areas of work you want to get
involved in.
         One of the things that we have meant to talk about today is also acknowledging how
much work has actually happened in Salford and a number of people have mentioned the
things that they have been involved in already such as work around transport, also work
around setting up groups and other areas of work. But have been a number of things that
community health and social care have been involved in working with partners and those
things have been joint working with organisations like the death gathering. Joint working
with Salford disability forum and many other groups. So it's today is not about not
acknowledging all of that work, we want to acknowledge it as well. Okay? And I think we've
gone just 5 minutes over so I'll hand back.
CARMEL:          I'd like to say a big thank you to everybody that's arrived here today. I hope
you've got something out of the day it's not been too boring at least you got a nice lunch, I
hope we'll see some of these faces again may be if not in groups coming forward with other
ideas but we really do need your help to move forward on this. It's only disabled people who
can put disabled ideas into place and I'll say one big thank you to you all and also all the
people who have helped that carers, support workers, the interpreters and Palantypist and well
comers at the door. Welcome to Paulette and Kate and thank you to Julia for coming. Thank
you everybody. {Applause}
NEW SPEAKER:              You know all the minutes of the meeting are they going to be sort of
like sent out to people
CARMEL:          Yes. If we've got your name and address they'll be sent out but we need that
name address to be able to send it out. Please make sure you send your forms in.

Real-time speech to text reporting by Laura Harrison, MBIVR CACDP Reg. Scoped,
first draft transcription produced from live-mode Palantype only – text output
projected for wider audience participation.

Wellbeing Consultation Event 9 May 2007

Carmel: good evening everybody, can you all hear me?
Yes? Apologies first of all for the late start, you will eventually all get your agenda
forms. I would like to open the meeting, my name is Carmel Reeve and I am a
volunteer working with the council and I have done that for about three years.
Could I ask you all to switch your phones off, please, if you need them on, can you
put it on silent.

There may be gaps in the evening when people speak, this is because we have
sensory people here as well and we are allowing for interpreters and Palantinetype
(sic) worker to take all the notes and pass the information over. The interpreters are
Hailey and Sam on the left of me and on the right, is Laura the Palantype worker.
We have support workers in the room, personal support workers, if anybody needs
any help whatsoever, just put your hand up, whether it be a drink or whatever it is,
somebody will come and give you attention.

Again, can I ask no cross-talking. Allow people to interpreter, if you cross talk, they
cannot pick up who is speaking and the deaf person cannot follow.

Personal issues this evening: can I ask that no names be mentioned if it's a personal
issue spoken out loud. If you want to write it down, that is a different thing; you can
do that, but not shout somebody's name out in any way shape or form.

Will you please speak through the Chair tonight. Everything will be done through the
Chair. I will say who is to speak and in that order.

I will now pass you on to further people in the room who will help to make the
evening hopefully a very enjoyable evening and that is Kate Smythe and Paulette
Holness who is a support worker and Julia Clarke who is Assistant Director of social

Hello everybody can I start off by welcoming you all here today, it's not the most nice
of evenings and so thank you for all making the attempt to come here.

This is the second of what we have classed as listening events where by the
City Council has invited people who have either got a sensory disability or a physical
disability to meet with, I have got rep of the council here, and reps of the P C T to
listen to the kind of things that you think need to be done to make your life better.
This isn't saying that the council is going to do everything for you and I have had
some interesting conversations so far today where people are saying we have to take
responsibility for ourselves, and we have got to do things for ourselves. But this is
in the spirit of partnership that from the City Council and from the primary care trust,
we want to listen to what are the kind of things you think we could do differently to
make your life better and how do we move forward in trying to develop those
partnerships with people, with Salford citizens, to work together to address some
of the problems that you may be facing that are as a result of either your sensory
impairment or your physical disability.
So that is the aim of the day.
And, we will be asking for volunteers as the day goes on, the evening goes on to
work with the council, with the primary care trust to see how we can progress some
of those issues that are identified today.
We are going to keep you in touch with what is happening because one of the things
that we do know is that people say they get fed up of coming to consultation events
and they do not know what is happening afterwards so we give you an assurance
that we keep people involved. But this is an event for you to have your say, for us to
listen, and for us then to work out, together, how we are going to try and resolve
some of those issues that are raised. So thank you all for coming.

Yes thank you Julia. I will now hand you over to Paulette Holness who will do in
depth housekeeping.
NEW SPEAKER: Hello can everybody hear me? I will start with the housekeeping
for tonight. We have fire exists fairly close by, if there is a fire alarm, we are not
expecting a test, so if people can make their way to fire exists; we have got them lit,
there are two on this side (indicates) and that side of the building, there is one
straight ahead and I have asked staff who are wearing pink badges to position
themselves at fire exists and we will help to direct people out of the building.
Toilets: we need to say about those, the toilets for tonight, if we go out of this door,
and turn to our left, the way that you came into the building, you walk straight ahead,
the toilets are at the end of this long walk.
So, again, staff will be available if any one needs any directions or support to get to
any of the toilets; staff will be available if. If there are support staff available to help
people with personal care needs and their position at the back of the room, if
you could give us a wave so some people can see where you are (indication) you
may be wondering why people are wearing different badges, some people have
badges on that say delegate and that is because or will be the participants today.
Members of staff in attendance are here to listen and support the event and will not
be participating so that is why there is a difference in the badges that people are
And that is it the end of the housekeeping for tonight.
I will hand you back to Carmel.

Carmel: Yes thank you Paulette, I will hand over to Kate Smyth. Kate have been
consulting, is a consultant and has been consulting with the council and volunteers
and she will tell you what this is all about and where we hope it will lead. Yes,
thank you Kate.

Kate Smythe: Yes can you hear me okay at the back. I notice there is a lady that
waved that could not hear before. Okay? I am really pleased you are all tonight it's
great to see so many faces and there are some people here today that have perhaps
not been involved with council before and we really value the support we have had
in the past and we want to build on that and get some new people involved as well,
so that we can spread the work load because there was a lot to do. I have been
working Salford literally for a few weeks to help them produce a well-being strategy
for residents of Salford who have a physical disability and or a sensory impairment.
And we are right at the beginning of the process we have a consultation meeting with
about a similar number of disabled people towards the end of April at lunch time for
people that preferred a middle of the day of the daytime event and loads issues and
barriers were raised by disabled people. This, as I say, is the second meeting but we
want people to be aware they are welcome to join in, at any time, it's into the
question if you have not been to one of the two meetings, then you are not welcome,
people are welcome at any time.
And, if you know of other colleagues and friends and relatives who you think may be
interested please ask them to get in touch because there are not numbers limited, it's
not an exclusive club or anything
We want to make sure disabled people are involved in every stage of the production
of the well-being strategy; it needs to be the barriers that you identified that are
addressed so that you own the strategy and can work with the council to make sure
that improvements to services in Salford are actually made in a way that makes life
easier and better for yourselves.
The idea is that we have a strategy in place towards the autumn of this year and the
strategy itself will be a visionary document which talks about what the priorities and
principles are so it will be a fairly short actual strategy document but it will be
accompanied by something that I think all of us will actually find a bit easier and more
interesting to read, if I might say that! That would be the action plan because
we want that to be very practical and be based on the issues that you raise today and
that your colleagues who were on twenty-six April raised then and that may cover
issues that are a lot wider than just health or social care issues. Issues like housing,
transport, even refuse collection, council tax, reductions for people that are disabled
people the list is endless and we want to hear from you what the issues are.
They will be built into the action plan and there will be columns, what the action is
and what the current position is because we do not want to lose sight of some of the
good work that some other groups in Salford are doing at the moment,
particularly the disabled people's forum because I have done an awful lot of work that
needs to be built into the action plan and valued.
The next column in the action plan should be what needs to happen and who by and
I don't know about you but I get asked at consultation meetings and I listen to the
great pontificating, but to be honest what has it achieved and what difference as it
made that people have talked to me and how can I make sure that there are changes
as a result of what I and my colleagues have said. We do not want that case to be in
Salford but we want the action plan to be something that you can revisit regularly
and check that all the columns are changing in the right direction and the things that
you want to happen are happening and you know who is responsible and when you
should see some action on the ground. Without you all participating tonight, we won't
be able to get that action plan in a fit state and it's really important that we do.

What we are hoping is that you will all flag up all the barriers that you face in your
everyday lives both before and after the buffet and I can here with a risk assessment
last week - and the sandwiches were very good then - so we hope they will be
tonight. We want you to earn your crust tonight and get your things down on paper
and then we can take them away and start to draw up a skeleton of an action plan
and we will send out minutes of today's meeting to you all in the next few days
together with a form which asks you which of the key areas you are interested in
taking forward because we would like to set up a series of task groups that will look
at the issues in detail and decide what you think the current position is and what
needs to happen and who you want to hold to account and then meet some of the
key officers and decision makers who can actually make a difference so that you can
meet them on a regular liar basis and hopefully tie them down to some really positive
action so you should get some bits and pieces through the post and you should warn
your post man to expect some deliveries but we value your input and would like you
to get involved.

All quite comfortable with that? Anybody got any questions?

We are in for quite a long intensive hole and it's not a quick fix, we need to be in the
driving seat. Julia and Paulette and others are really committing to seeing that
happen but they can't see it happen unless you work aside them and steer the thing
forward. Has anybody got any questions? We need somebody on a skate board to
whizz round with the microphone otherwise it will not work for people with an
induction loop need.

I am sure some of you out there have issues. Just speak up and do be frightened of
speaking up, just come out with it.

NEW SPEAKER: Fantastic!
NEW SPEAKER: You know is there going to be extra money in the budget for what
we request? Or is a budget where we say we are limited or a fresh budget talking
about the extras?
Is it limited money? Can we only do so much or what the forum needs, can we have
as much as we like? !
NEW SPEAKER: Chair: we can only take your issues up and we cannot give you
answers on the budget because I am only a volunteer like you and I have not got that
information but all I can assure you is that the issues will definitely be taken up, if it is
needs money it may be funding money we have to apply for, I am not sure on that
issue at the moment because we have not yet reached that stage
Kate: when I have done work similar to this in other areas it's sometimes asking the
idiot question that makes all the difference like - why are you doing like this and why
not another way? Sometimes it people just tweaking what they do without rely
realising to making service delivery and quality on the ground so it may be something
that new money is needed for but it may be a question of using existing resources in
a slightly different way to change priorities.

NEW SPEAKER: Chair: if you are wondering what sort of issues to bring up, one of
the issues that came up last week which none of us really, unless you are involved in
it, think about, and it was a little being intimidated by children outside the house and
it was happening on a regular basis. Now, unless that happens, that is not an issue
to you but it was a big issue to this particular person and it may be something like
that that is your issue. It may be something going to the swimming baths where by
you cannot get into the swimming baths because they have not got the aids, may be
the extra rail to get into the bath, may be two rails would help better and it's issues
like this we are trying to raise, how do we flag them out to everybody?
Yes, Jim?
NEW SPEAKER: One of the big issues is highways pavements, dropped kerbs.
One of the things that from last week's meeting is the dropped kerbs situation and the
highways and also transport, probably that may open the debate on, if anybody
will start on that? .
NEW SPEAKER: I would like to talk about the dropped kerb issues. I actually move
round in a mobility scooter and I have, to be honest, found in Salford area over the
last twelve years an improvement in that particular field.
However, I feel that the public are, I don't know if issued bring this up are not are
totally educated by such issues, mobility scooters, powered wheelchairs etc, and yes,
we can easily go on the road, erm, yes, you get people from the public telling you
why are you on the pavement, you should be on the road or vice versa. I have had
bus drivers stopping the bus on a junction just to tell me to get back on the
pavement. But when I go on the road I am on the lines by the middle of the kerb and
not out in the middle lane.
The other thing I have had to show a tax disc on my mobility scooter even though this
machine cannot go faster than, my model any way, is seven point eight miles
per hour. It does not cost me anything but I have to buy law show it. One of the
rules and regulations when I had my task disc is simply when I am on the road I
cannot legally drive, if that is the right word, in the cycling area at the edge of the
road. I have to go outside that in other words, more towards the middle of the lane
the road, which I think is an absurd situation.
People who have bikes can cycle on that; they do not need that because they cycle
on the pavement most of the time now any way, I am talking about adults and not
children and they are more dangerous than any powered vehicle for disabled people
because they can go a heck a lot faster than that. I could go and bore you all night.
NEW SPEAKER: Yes thank you very much. Sarah, can I have the microphone
Again there are probably more people with issues and that is probably the sort of
thing we want to raise.
NEW SPEAKER: It's very interesting when you are talking about scooters on the
pavement but, it's dangerous for deaf people as well and deafblind people because
they can't see or hear what is coming, deaf people can't hear what is coming from the
back and blind people can't see what is coming towards them we can say yes or no,
who is right? I think the pavements should be there for walking and not for bikes or
scooters. Bikes and scooters should be on the road.

Chair: yes thank you, Jeff.
NEW SPEAKER: Need a scooter yourself, I think! (Ref to lady with mic.)

Where next?
NEW SPEAKER: My issue with pavements it's over hanging branches. I have a
guide dog and I have two wonderful kind dogs and they are so busy looking at the
over hanging branches that are two thirds over the pavement in an area of Walkden
that I have been knocked off into the kerb and fallen and it was a nightmare with
highways, eventually a man did come out and walk the pavements with me, about
three years ago and basic light first all he could say was, "It's a funding issue and
can't afford to put these branches back" I think guide dogs rang them as well and
eventually they were cut back but this is the same time of year when they start to
grow and last year Lucy and I went with some cutters and cut some back. So it's
important to keep the pavement might enough for normal people who can see but
certainly people with a guide dog it's very dangerous.
NEW SPEAKER: Chair: any more issues on pavements? Thank you very much.
NEW SPEAKER: Yes, what it is is my son is disabled severe epilepsy he has got,
but what the issue is just not just for input for everybody is that if you have a mobility
vehicle and you have problems parking in the area where you live, you have to wait
physically one or two areas in certain areas to park your car. We have just been
charged seventy five pound to have a disabled bay put outside our house. Now we
have been told that that disabled bay is not for us to use but it's for basically
anybody, because it's only down as an advisory parking bay, so you go through
all the trouble and stress of going through the process to get a parking bay done but
then you get told anybody can use it, whenever they feel like it. So, you are
going back to the same issue you can't park where you want to park so why do you
pay what the purpose is for, anybody can you use it's because it's only advisory. If
you want a proper parking bay you have to pay over a thousand pounds to have
all the signs put up and everything else which I think is wrong.
NEW SPEAKER: Chair: these are the issues we are trying to bring out. Unless they
happen to you, you do not think about it.

We will take one more question after this and that is the last then on pavements.
NEW SPEAKER: The issues of the pavements which was raised a short while ago
is the situation here in Swinton where if you go where the banks are you are actually
walking on flags that are actually moving about. When you complain to the council
they have altered and told, was it over two inches or something, they have now
knocked it up to three, so somebody in my position and a lady registered blind, it's
just not on and the second point if I can make and then I will finish, is parking.
What they have done in Swinton is atrocious. What is happening you have lost
parking spaces for the disabled where at one time you could near a situation where
you were going, now you can't and I find that not so much for myself because I have
very nice wife who walks and guides me about but there must be here that find it
very, very hard to park their car and move on to shopping or whatever and then get
back to their vehicles. That is all I have to say. Thank you.

Chair: this will be the last one and then can we move on to another subject if that
all right, please.
NEW SPEAKER: I was just one wondering if there is a legal slope limit that these
drop kerbs should have because some are a lot more steep. If you are in wheelchair
or on a walking frame, like I am, it's very awkward going down them and it can be
quite dangerous at times. Is there some sort of standardised level, gradient that
these dropped kerbs should be at?

NEW SPEAKER: Chair: Thank you very much. As I say all these issues are being
taken, notes can be taken, but you can see the Palantypist is working and every
issue you say tonight is being taken note of - and a lot of people would not think of us
a disabled body for which what we are after tonight.

Would you like to go on to another subject at all before we have a break in a few

NEW SPEAKER: Wheelie bins! (Laughter).

I suppose it's two fold really I am just thinking of my own wheelie bin and I don‟t know
if the refuse people knew that there was a sticker or something that could be put on
my bill so they know to put it at the end of my path so it would save me so much
agony and I guess the other things are left all over on (inaudible) road and you have
to weave around.
NEW SPEAKER: Chair: yes a very valid point thank you.
NEW SPEAKER: Josie: I would like to ask a question, listening to the issues that are
being raised what are we doing we in the strategy to involve, and I am only talking
about the City Council, but predominantly talking this evening about social services.
We have not mentioned housing or the P C T but what are we doing to involve all the
Directorates? I mean some of the things that have been talked about, you need
to be looking at the different Directorates and looking at G M P T around transport.
What are we doing to involve these people in our strategy in the production of our

NEW SPEAKER: Chair: all those people, we actually have P C T - would you like to
stand up please - announce yourself sorry I can't do it from this end. But the Head of
P C T is with us this evening who wants liaise with us very, very strongly with what is
going on. Can you speak for me?
NEW SPEAKER: Who is the Chief Executive?
NEW SPEAKER: Is it all right if I speak, I am Helen Kelly and the new head of
integrated Head of services and been in the post for three weeks whatever you are
telling me is wrong and that we are not doing right I am here to listen, not got the
answers yet but I will certainly see what I can do.
Josie is right, the whole conversation has been around social services and what
can be done. One of the questions I had is what are we actually doing right or are
we not doing anything right? This strategy, my understanding is, yes we need to take
on absolutely everything you are saying that is wrong and we could do better but I
like to build on what we are doing right as well, because there could be pockets of
real excellence that could be done over the Borough - I didn't realise we were getting
a buffet, I do not need to call at the chip and fish shop when I go home!
I am here to listen and find out and I am an open book at the moment and a bit green
so you can basically tell me anything.
NEW SPEAKER: Yes, thank you Helen.

Jeff: what is the chief's name, the executive that has just spoken? What is your

NEW SPEAKER: My name is Helen Kelly.

NEW SPEAKER: Jeff: Helen, you need a book that thick (indicates) to put all the
complaints in because there are thousands of them. It will really give you a
headache. I am quite sorry for you but you will have a lot of learning to do. Mostly
deaf people will be sending you thousands of complaints and it will take you three or
four years and you will need a book that thick. I really feel sorry for you so you will
have to hurry up and find something interesting to do.
NEW SPEAKER: Can I just make a quick response?
Please don't feel sorry for me, I started my training in Salford more years ago than I
care to remember but I have escaped and come back: I am not planning to go
anywhere so bring it on, basically.

NEW SPEAKER: Can anybody tell me who is in charge of assisted housing for
people with head injuries?

NEW SPEAKER: Chair: can anybody help us there? Does anybody have the
knowledge? Head of housing, can you help us please, thank you.
NEW SPEAKER: Hello I am Carol Hall and I work for housing and planning not
specifically with housing with people with head injuries but I manage the team that
delivers adaptations across the public and private sector so I work with owner
occupiers and provide tenants‟ and housing associations and new Prospect housing
so whilst I do not deal specifically with people with head injuries I am quite happy to
speak to people about housing in general, if that is okay.

NEW SPEAKER: To the lady that has just spoken, what it is is that when you move
into, how can you put it? Well, Council property on medical grounds, you need to get
an assessment done so why do you have to have another assessment done to get
your home adapted? What's the reason behind that? For me, it‟s looking for time to
get more work done on properties.

NEW SPEAKER: Initially we said it was a listening programme and we would not be
able to answer questions tonight but if you have personal issues and there is
somebody in the room and you would like to speak to them during the buffet, that is
fine, by everybody. They have all said they will speak. We are not able to give you
the issues, the answers to the issues; it's listening more.
NEW SPEAKER: It's not a personal issue but it's an issue that I feel a lot of disabled
people have to go through in their lives. They have to go through that in their lives
everyday. There are thousands of disabled people with all different disabilities but
they are not allowed to get the voices across and that is how I do feel.
NEW SPEAKER: I sent a form in for my son.
NEW SPEAKER: It's not a personal issue is it then, love?
NEW SPEAKER: Chair: Excuse me...
NEW SPEAKER: I used to be a manager with New Prospect so I can answer this
quite clearly.
When somebody moves into a house when somebody wants to move because the
house they are not in at the moment - I am talking about the council sector now - is
not suitable for their particular needs so they have a particular health issue, then
obviously they are actually viewing with property with everybody else that wants to
move so the reason you applied for medical support is obviously to put you up the list
for rehousing. I can't comment on the rights or wrongs but that is the way the system
in. Once you are in the property the reason you have to have an assessment for
adaptations is because the housing staff and the GP that looks at your application for
medical assessment it not qualified to then look at what that individual needs in order
to make the living space more suitable for their everyday living needs.
So if the bathroom needs addressing or you need something or an extension on the
back of the property, the actual staff that are within the housing department are not
qualified to address that so you then engage the services of occupational therapist
and all the others involved so…the next assessment is done by people well versed in
dealing with people with physical disabilities so that is why you have to go through
NEW SPEAKER: But then everybody who is disabled have to wait twelve weeks so
you have to live in a property just been given and you have to wait the twelve weeks
before you get an assessment done. I do not feel as though people should wait
twelve weeks. You could essay it's moving up the ladder but if you have a disability,
you have a right to the right things in your home, so why should you have to wait that
twelve weeks to have that assessment done when the council already have that
information you have moved on medical grounds? So you should not have to mate
that extra twelve weeks. Things should be put in place. The services are there.
NEW SPEAKER: I think again, not here to defend any position but here to take the
views on board. Again looking at an awful lot of people, not scars resources but
trying to spread the jam thinly and there are priorities but obviously we get to people
as quickly as we can. I know it does not help your situation but we are looking at
priorities so....
NEW SPEAKER: Can we not look for some sort of liaison between the different
departments? Things as simple as council tax I am a wheelchair user and have been
for about four years now but I have moved house and now I have to go through the
issue again of letting the council tax people know that I am a wheelchair user even
the wheelchair has been provided by the council so you have one department doing
one thing and then you have to go through all the rigmarole again through another
NEW SPEAKER: Chair: yes thank you very much. I think that comes under
communications does it not, which is a big problem.

NEW SPEAKER: I would just like to know how you can send a form in for my son
to be assessed and then they can I says him without even seeing or speaking to him,
they just stamp it and say no and send it back to you and that is totally out of order,
how can they assess him when they don't see him?

NEW SPEAKER: Chair: can I ask you afterwards, if possible, we have brought some
forms for personal issues. That comes under a really personal issue. If you would
fill the form in with what your complaint is and everything, it will be looked at seriously
looked at and somebody will reply to you.
NEW SPEAKER: Thank you.
NEW SPEAKER: Chair: It will not happen tonight or tomorrow but it will happen fairly
soon. Thank you.

Sorry Kate.
NEW SPEAKER: Kate: I don't know whether all the issues that you have raised or
the approach we have thought about will be relevant in Salford it's for you to decide
but once we have got some volunteers together do perhaps want to look at housing
issues, one of the things we have wondered about was having a meeting specifically
about disabled facilities grants where those that are interested in housing issues
would actually meet with Carol, is that your name, yes? And just have a chat through
about all the issues you have sort of thought about in a very detailed way to try and
make sense of the system and it may be some of the quite detailed things that you
raise, Carol may not have realised the implications of the ground and will be
able to do something about it.
Josie mentioned earlier about the need for lot of different departments to get
involved, erm, and I chair the Burnley disabled people's networks and one of the
issues in Burnley is dropped kerbs so all the issues that Jim and some of you others
mentioned earlier, what happened the county's engineers went out with wheelchair
users and realised there was not enough dropped kerbs in the right place and they
have sorted out a budget, and they went to people with long canes and guide dogs
and went through heritage with cobbles and they are changing some of the surfacing
there if you think that is a good idea in Salford that is something that a task group
looking at transport, highways the built environment could invite some of the
engineers along and ask them to talk through some of the issues. Does that sound
sensible Josie, building on some of the work the forum has done?
NEW SPEAKER: (Inaudible)
It's really important.
NEW SPEAKER: Kate: if we do that if we can group the issues together that
you have highlighted today and perhaps have a look I don't know, say, eight or ten
specific areas of interest, if we group say, housing as one and highways as another
and then form like scrutiny groups to integrate groups like Carol and highways
engineers that is a good way to build into the action plan and making sure who will do
things when and where.
I think the buffet is being served if Carmel does not mind. Is that right, Ben? Can
you put your thinking caps on over the buffet and think about lots of other issues,
areas around health particularly both in hospitals. I did raise the issue last time that
when I went to Hope hospital recently I could not go to the toilet because none of
them had the disabled symbol on the door, and I could not get in. I do not know if
you have experienced the same!

The height of lift buttons was another thing, and there‟s attitude of nursing staff.
There were issues in the primary care trust around community facilities and health
centres and all that sort of thing. It is the difficulty getting accessible premises for
dentists and opticians etc, and issues around employment and learning and all that.
So if you put your thinking caps on and start to give some thought to which of the
task groups you would like to be involved in, that would be really, really helpful and
then Carmel and Paulette will help with some questions after the buffet. Is that okay
with everybody? If we have a break now and reflect.
And perhaps powder your noses and have a drink, is that okay? I will pass you over
to Carmel.

NEW SPEAKER: Chair yes thank you everybody for that. We are finding it very
interesting: very different subjects that are coming up, totally different from last week
some of the subjects that have come up. We have a buffet now and half hour break
so, as Kate said, enjoy your buffet and put your thinking caps on and come back with
some more questions. Thank you very much indeed, thank you


Chair: thank you everybody, thank you.
Can I just say, please, we would like the meeting to finish about quarter past nine.
I think that is late enough for everybody by the time they get home. At the moment I
will hand you over to Paulette with some more information.

Paulette: hello, on the tables in front of you, we have placed some forms and also an
agenda. The agenda will give us the outline for the rest of the evening.
But the research participation form, if any one needs large print we have large print
down at the front. So if indicate you need some large print ones, we will get that
to you.
The research participation form is you giving us permission for us to be involved in
this piece of work and it's asking whether of or of you give the consent to use the
information you give in developing this well-being strategy.
It's important that we get the paper back so that anything that is given and has been
recorded can be processed and moved forward. If any one wants to leave and does
not want to continue with this, you can let us know and you are at liberty to leave at
any time or not to participate, okay? So it's just explaining to you what the research
is about and that you have the right to leave it at any point.

So, by coming here today, you are not committing yourself to anything. All right?
The form at one points asks you whether you agree to take part interviews and
discussion groups.
Please, if you there is something that interests you, whether it be housing, transport,

leisure, etc, please if you could write on what the topic is that you are interest in, and
when you sign it, then we will be able to, erm, contact you on the issues. All right?

There is also a personal issues form in front of you. That is for anyone who has
an issue that hasn't been dealt with and which they want to give to officers that are
here today to move it forward.
Again, it asks you the nature of any concerns that you have and it asks you for your
contact details and a member of staff, Kay, will contact (indicates) and will contact
and reply to that. She may not be the person that deals with that, but she will make
it's processed and moved forward. Okay?

Is there any of that that anyone wants me to explain again? I am quite willing to do
NEW SPEAKER: If people want to give them to me now today.
(Repeated) if anybody wants to give their personal issue forms to Kay today, you are
welcome to do that. Okay?
Either toward the end of the meeting or there is an address on the form for you to
send it to.
Kay: I will take these as well (indicates).
NEW SPEAKER: I filled one of these in on twenty-six April.
NEW SPEAKER: Okay. You don't need to fill another one in.
That is fine.

Chair: thank you very much, Paulette. I would like to open the meeting up for
discussion again and first of all I would like to ask Mary to put her question please.
NEW SPEAKER: Hello, my name is Mary and I am a bit nervous because it's my
first time here. What I want to address is I have got a young girl aged nine and I
really went very bad over the last three years and I tried to get help to get her to go to
school. They didn't have anything for a mother that is disabled and for a child that
isn't but I now have a carer who takes her to school.
Now, I don't mean disrespectful to anybody but when I had Rosemary I was able-
bodied but now I am not so I felt it very hard to see there is no help whatsoever to get
my child to school.

The other thing is I want to have a catheter and I was admitted at five o'clock and at
twelve put out. My mobility did not exist. I had to have an hoist on waiting for my
catheter to be done and I rang the bell to ask could I be put on a comnode and I was
told that that I should wee in the bed and I think that is disgusting. I think that is

The issue about the hospital, my carer was not at my those when the ambulance
arrived to take me. They could not come back for me. My appointment was ten past
four and the ambulance arrived at one o'clock. On getting to the hospital I could not
open the doors, and I also had to go in a lift; I could not use the lift. I also I didn't have
anybody with me to and nobody to empty my catheter so I think they should be
NEW SPEAKER: Chair: thank you for mentioning those issues.
NEW SPEAKER: Can I re-iterate what Mary was saying. I have two stages in hope
hospital in the last couple of years and this business with hoist , I have taken up with
the Matrons and taken up with chair, the board and taken up with Chief Executive,
and we still having problems with staff saying that there are no hoists available in the
hospital. There are thousands of hoists in the hospital
It's about making sure that the staff can use them and willing to use them so it's
an issue that needs addressing and it's needs addressing now.

Thank you.
NEW SPEAKER: Chair: yes, thank you.
Is there anybody else on the subject of the hospital at the moment?

NEW SPEAKER: When I had occasion to go to hospital about three years ago,
there was something wrong with my breathing, and I am registered blind, they put me
in a bed. I sat there, and I wanted water and I was trying to attract people's attention
and they just, I will not say they ignored me, and I must have gone about four or five
hours and just sat there, nobody came. I spoke to the chap in the next bed who just
had a heart attack, gone home and brought him back in and he had to get out of bed
to find somebody to get me some water. That was at home by the way.
Yes, my wife has just reminded me as well I said, "Have you got a buzzer for
me?" They moved it out of the way (Laughter) and stuck it at where I could not get at
And I am fairly mobile but when you are walking in a strange place and if there are
people registered blind, if you go into a strange place you do not know if you are
walking into a wall etc, I find that a very big issue.

Second: pelicans crossings. I think I mentioned it to one of your staff. I was going to
Anglesey and the chap was stood with a guide dog. A mobile phone was going off
and he thought it was the bleeps. That, somewhere along the line, should be looked
at and it‟s something to be changed to whatever a ring or tone is. There are
thousands of different rings of mobile phones and you get confused: the lady with the
guide dog must know.

NEW SPEAKER: Chair: Yes thank you.
NEW SPEAKER: Unfortunately, I have had four stays at Hope hospital in the last
three years so I get to know it pretty well. I have got nothing but praise for them.
I think the staff do a great job, they did with me, any road. You know, they are under
severe pressure but my outlook on Hope hospital is one that I think is very, very
good, and that is a personal view. I have got nothing to say bad about them.
I have got another point, but if you want me to do that later, it's not on hospitals…?
NEW SPEAKER: Chair: it does not matter what the point is, while you have the
NEW SPEAKER: My gripe about being disabled is when you come from working all
your life to all of a sudden because medically you become disabled and my wife had
to stop work to look are me. There is a severe lack of information or advice given to
people who are disabled and what they are entitled to or how they get that
entitlement. I know it's not all down to the council, a lot of it is the government but
I think the council could do a lot more in providing information or providing a route
that you can get information for, as to what you are entitlements are.
And if you go for an entitlement, the forms you have to fill in are horrendous. I was
so poorly that I could not fill the form in; my wife had to do it for me and how
somebody living on their own or elderly can guide their way through the forms is
unbelievable. Even at the height of my prowess, it would have been difficult to go
through the forms, and, somewhere through the lines, something should
be simplified. You should be able to go to a person or department and say, "look, this
is what has happened to us, which route do we take?" And there is none of that. And
it's something that should be addressed.
Thank you.

NEW SPEAKER: Chair: yes, thank you. Can I just say, like I said earlier on, it's
issues and we are grateful for good news as well as bad news, and I noticed Joe had
his hand up before. Yes Joe?
NEW SPEAKER: The first issue I what like to bring up is if a female goes for one
of the annual screening tests, and she is confined to being in a wheelchair and
there is great difficult there. In Salford they do not cater to the person that is confined
to the wheelchair for the annual screening test.
The second one is it's impossible to go to an eye sight test if you are confined to a
wheelchair. There is no optician as far as I know in Salford where you can sit and
have a proper eye test in your wheelchair.


Geoff: Talking about what the blind person says, it happens to the deaf like the blind
leading the blind and the deaf leading the deaf , it's been going on for years.
The problem you had in the hospital is the same for the deaf; they go to hospital and
people use their voices and they talk and talk and we have the same problem. What
is, well how are we going to solve it? They should be made deaf aware and should
have training but they are waiting and waiting.
We really need awareness, disability awareness training for all those who are in the
So that is it really. There is more improvement to be done to the service.

If others have the same problems, I am sure if we all put our problems into the same
pot, then they would wake up and do something.

NEW SPEAKER: Chair: can I ask has anybody any questions on employment or
Any employment or education difficulties, you know, accessing buildings or
accessing work?
NEW SPEAKER: Geoff: thank you. Talking about education for adults, sixteen to
whenever, I am talking about Salford colleges. If you want to learn anything, if
you want to be aware, three years ago the DDA came out and everybody was
delighted and they thought they were going to get everything done for them, and they
have lost interest now. I am really disappointed because if deaf people don't get the
service, well they don‟t because they do not get the interpreters because of cost.
Education should be supplied to given to anybody no matter what their disability is: it
should be provided. I want to ask Salford colleges to wake up and do something and
make the service good. I will not give up. I will keep on campaigning and
campaigning until we get what we need.

Thank you.
Yes thank you, Geoff.
NEW SPEAKER: Chair: Any issues on the floor, please?
Any more issues on the floor? Anybody going through transition from children to
adults and had a difficulty? Anything like that on the floor?
NEW SPEAKER: Is it to do with education?
NEW SPEAKER: Chair: yes I did say education.
NEW SPEAKER: I don't really know now so I might be speaking out of turn. I do not
know where the one at Worsley is but I had to go to Bolton college to learn how to
use a computer because they had software for blind people, and I don't know
whether Worsley college does.

The other thing I wanted to do is like the counselling course. You need a support
worker to help with certain things and that again is always very difficult in education
these days. It just seems to be cutting back and cutting back on adult education that
is not necessarily to do with disability though. They should be accessed for us in
all the colleges.
NEW SPEAKER: Chair: just a minute Joe, can I give it to Paulette on the same
subject please on behalf of somebody else.
NEW SPEAKER: I was asked to raise this once education came up. I was speaking
to Alan earlier on and he has raised an issue about a course that has been run in the
Willows, and what has happened, been noticed in this year's brochure, it's been
missed off and the people who were attending that course started to worry that
course will not be available next year , it's a lip-reading course. Firstly, they have not
been consulted about any of this and it's not promoted in Salford, and it's an issue he
wanted to raise but he has asked me to raise it on his behalf.
NEW SPEAKER: Thank you. I just want to make people aware in the room that in
actual fact the colleges can't discriminate against you on the grounds that you need
support; it's illegal to discriminate on the grounds that they can't afford it under the
Disability Discrimination Act.
So, if you experience anything like this, if you want to get in touch with Salford
Disability Forum, we will look into the issues for you. because they can't legally
discriminate on the grounds they can't afford it.
NEW SPEAKER: Chair: yes thank you Sarah.
NEW SPEAKER: Can I just say I was discriminated in Worsely college, whatever it's
called. I have a hearing problem and I wear two hearing-aids. The college was
aware of my problem when I started my course and they didn't provide anything.
NEW SPEAKER: Can I just ask you to raise your voice a bit more so everybody can
NEW SPEAKER: They didn't provide a loop system for me like this thing this lady is
doing now (indicates Palantypist/STTR real-time large screen): I didn't know that
even existed until today. Eventually, I was given a notetaker, erm, and we didn't
have a very good relationship from the beginning. My first meeting with the
notetaking lady at the College is where she said to me, "You do not look like a „typical
deaf student‟".
What does a deaf person look like?!

So, as you can gather we didn't get off on the right foot and her note taking at the end
of my classes, well, I could not understand her notes and to cut a long story short I
went to the Disability Rights Commission in Manchester and they looked in to it and I
was awarded a small amount of money; it's not the money, it did nothing for my
confidence, and I just dropped out of the course.
And I have not been back since, you know. Just where do I go and where do I get
help? Like I said earlier, nobody tells me what help I can get and where to go. My
confidence is at an all-time low.
So just in answer to "they can't discriminate you" it can and they did it to me.
NEW SPEAKER: Would you like to fill in one of the personal forms and may be
somebody from education may point you in the right direction. If you would like to do
that and make sure it's handed to Kay, she will hand it to education. We will make
sure somebody answers that for you and where to go. Thank you.
Any more questions on education?

NEW SPEAKER: It's just about Pendleton college - the campus is not accessible to
mobility or wheelchairs so what will they do about that?
It's a physical problem - you can't put stuff in it and the DRC will not do anything
about it. We have asked. They will not put lifts in or anything, so anybody with a
mobility problem cannot go to do the courses, neither those upstairs nor downstairs.
You are restricted to one college as they have put automatic doors on it.
NEW SPEAKER: Yes thank you Ken.
Anybody else on education?

What about leisure, the swimming pools?

NEW SPEAKER: We know that they are making changes to Pendlebury swimming
pool. My husband is disabled and they are going to find out what changes are going
to be made because they are going to change the area where we get changed and
we are going to say there is two cubicles there. Sometimes he has to use his right
side.... we do not what changes being made in Pendlebury.
NEW SPEAKER: One issue that came up last week was not Pendlebury but it was
about swimming pools. Quite often there is one hand rail where two would be a lot
better than one and they nearly all have a hoist, a lot do now but they do not have
two hand rails. So that was an issue that has already gone on to the agenda, may be
that would be put on too, just to find information about what is happening because it's
important what is happening and it's been assessed by a disabled person in the first

Any more issues on leisure?

Far one first.
In Pendlebury swimming baths about a year ago I used to go to the disabled
swimming classes, the water there was absolutely freezing and I told them it was too
cold for me and they said they would put the temperature up and they never ever
put the temperature up. Now I just can't go there because it's too cold and I react
to the coldness of the water and I have been back since to see if they have done
anything but they have still not done anything. So originally I went there to see if it
could help me but now I can't do any swimming at all.
NEW SPEAKER: Chair: Yes thank you Greg very much of that, a note has been
taken of that, thank you.

NEW SPEAKER: On the issue of Pendlebury I used to attend the disabled
swimmers. Like you said, we had to relocate, here was it? Langdon is good but
there are only four attending but I want to know will that be stopped too? Thank you.

NEW SPEAKER: Chair: yes thank you very much.

NEW SPEAKER: I would just like to say about Pendlebury because when I
complained the pool was too cold they said the children have been in it and they are
not complaining but it was a swimming session with people with disabilities and not
all the body parts are working really and they are not all the same. They said “it's not
a hydrotherapy pool, and that is what you need”. I said know it's not, but I just need a
constant temperature. So, in the end, they got a cover to see if it makes any
difference. Sometimes it okay, not up to standard for disabled people, and their
swimming time is Tuesday at quarter past eleven to twelve, it's not ideal but it's
something we cope with really.
NEW SPEAKER: I used go a lot to Swinton baths that but the water is not warm
enough for me.

Chair: Anything on libraries? Accessing libraries?

Okay talking about libraries, deaf people would initially have a problem accessing
libraries I would say mainly through embarrassment, through lip-reading the English
as being their second language. Normally a deaf person at the age of sixteen has a
reading age of eight; it's been noted. So that is one of the initial embarrassment issue
I would say. Also the staff there, the deaf people cannot communicate so deaf
people stop going to libraries for those reasons.

Back to my original point it's down to awareness really and if people in the service
provision had awareness I do not think these problems would be apparent.
Thank you.
NEW SPEAKER: Can I ask a question?
NEW SPEAKER: Chair: any more?
The lady that has just been answering the question about the library, I have a mobile
library and registered blind. They are changing over to C D now. I have a C D player
but for the C D books that are coming out they are not very, erm, they are not
adequate enough, the machines. The machines they have got I phoned the RNIB
about - they are called Daisy and they are supposed to be cheap: the RNIB was
nearly three hundred pound. The one above that was nearly seven hundred pound.
So I spoke to my mobile library and they said, well, they don't know anything about it
so I gave them information to talk to the RNIB but not heard anything back yet. Once
it changes over to C D you can backtrack on the Daisy machine. I do know if you
have had the books from the RNIB, when you go back it gives you a number so you
can catch up when you doze off and they have these on the new C D books but your
own C D player will not give it you, and I find that ludicrous because I can't afford
one; and I am sure there are people that are worse off than I that could never afford
it. That is the RNIB.

So I would like somebody to look into that along the line and see why the price is that
high and go through the mobile library, which is excellent by the way, thank you.

NEW SPEAKER: Chair: yes thank you very much.
Anybody else on the library?

Now, this will probably be the last question tonight but I am sure there are going to be
many answers to it. I have been asked to bring it forward to the meeting ring-and-
Any questions? Any issues?
I have been asked to bring it to the table; it's just been handed to me.

NEW SPEAKER: When I need to get transport to go to places I find it really hard to
get around. With ring-and-ride you have to book the day before and they tell you
have to wait until you get a phone to see if you can get that for the next day because
you have to wait and see what other people want and if other people want to go
because there is limitations in the buses and I find them unreliable because you don't
know if you are going to get transport or not.
And you are really restricted in the areas where you can go in Salford.

NEW SPEAKER: Chair: yes, thank you Greg.

NEW SPEAKER: I don't want to ask a question but I want to say something about
I don't, I am not really putting forward the Greater Manchester transport executive,
but if people are disabled, they can go on the G M P T Website and they can see
about getting taxi sheets and you pay a quarter so if you got hundred and twenty
pounds worth you pay for thirty pounds worth of taxi tickets, so if you have problems
with ring-and-ride that will probably work out better.
NEW SPEAKER: Chair: The lady is trying to say that through Greater Manchester
transport she is talking about a voucher system whereby you pay a small amount and
you get an allowance of hundred and twenty pounds worth of allowance for taxis but
if you go on a bus you cannot have the vouchers, it's one or the other. There is
sometimes a misunderstanding that you can have both: but it's only one or the other.
Anybody else wish to speak? Two more questions.
NEW SPEAKER: I just would like to speak about what you just said about those
vouchers, yes, I agree, you can't go on the bus but you can go on the trams if you are
over a certain age and if you have the travel pass you get them with you. You can go
on the Metro system.
NEW SPEAKER: Chair: can I answer that please? When I tried to do that a few
weeks ago when I was on the tram going to Bury I had to go into the office to find out
because I was not sure of the price and I was told I could not use my vouchers but I
had to pay.
NEW SPEAKER: Sorry I misled you. You can purchase vouchers to use taxis, yes,
but to buy the vouchers you have to register with them and you have a little card.
You can go on the tram system with that card free of charge. Okay?
I have one here that I can show you.
NEW SPEAKER: Chair: One more question and this is the last.
NEW SPEAKER: Just a brief one, a brief question.
The ring-and-ride issue, as I say, just a brief question, the ring-and-ride problem
initially is accessing it. How does a deaf person book ring-and-ride if the service is
accessed by phone. How can you do that if you can't use the phone?
NEW SPEAKER: Chair: Yes, thank you. There has been lots of valid points handed
in to night that we really do appreciate. I will hand over again once again to Paulette
before we close the evening and then on to Kate just to give you the last few words.
Thank you.

NEW SPEAKER: Paulette: we have some evaluation forms available today to
evaluate the event today and Joanne will be circulating with those evaluation forms.
The second thing is if anyone requires any refund for their travel expenses, please
could you see the staff to obtain that refund. Okay?

I wanted really to look at some of the work that has already been done in Salford and
actually to give recognition to those pieces of work. There has been a lot of work that
has been undergone by the Disability Forum for instance. They have done work on
issues such as transport, taxi licences and also worked with the hospital in terms of
access issues; they have done a lot of work as an independent organisation. But
they have also worked in partnership with ourselves on other issues. They have
produced a Manifesto which is regularly updated and reviewed with the Director of
community health and social care and lead member so they have put in a lot of effort
in that and have maintained that partnership.

There is also pieces of work that have been done through shaping health events and
this has been work that has been under taken jointly with the primary care trust and
Local Authority and the last event was around what they call the links which is local
networks that are being set up.
There was an open event and a lot of people attended to give their information that
was available to that.
In addition to shaping health events in Salford, approximately, just over two years
ago, we undertook a best value review which looked specifically at services which
are physical and sensory services in Salford and that was updated and reviewed
recently with an improvement plan and members of the public were involved in that
and have been involved and maintaining their interest in that piece of work. It's
an ongoing piece of work.
There was a task group set up around communication which sits in community health
and social care but there is also a corporate task group and to show that we do talk
together, we do link the work that has been done; members of the public have been
involved in that and again, it's an ongoing piece of work and piece are welcome to
join in.
Many of these pieces of work that have been done has shown that partnership
working does work and this event is about moving those things forward but working
in partnership with other people; not to take over things that are already happening,
not to undermine work that has happened already, it's really to support people where
they are moving away if we can support you, to make new partnerships where new
partnerships need to be made and really to make sure that the views that people are
present to and on the twenty six are brought and moved forward.

Another piece of work I think we should raise is around training; members of the
public have been involved for long periods of time involved in training members of
staff that come into the Local Authority but also they have undergone what is
a training programme, one that was piloted within the Disability Forum initially, and
that was about producing training packages for voluntary sector, for statutory
organisations, and moving that programme forward.

And I will end with this last piece of consultation that was done, and it was around
housing consultation and it was really a guide to involvement ie not to duplicate work
that has already been done but it's about accessing information that already exists
about sharing consultation and about true partnership: the piece of work I am talking
about is open doors. And I can provide people with that information if they need more
Okay. Thank you.
NEW SPEAKER: Chair: yes thank you Paulette, and over to Kate for Kate's final
NEW SPEAKER: Kate: I would like to thank you all for giving up your evening, it's
appreciated by all the members of staff here and me particularly because I have to
help the council write the strategy. This is very much the beginning of the process
and we do not have the strategy up our sleeves somewhere, but it's a blank sheet of
paper at the moment but with your help tonight and your colleagues on twenty six
April we can start to put some information in the boxes of the action plan.
I am seeing Kay George on Monday to finalise the minutes of this meeting and
hopefully we will get them out during the week next week together with a form which
asks you whether you would like to continue to be involved and, if so, which areas
particularly interest you and we will then get in touch with you shortly afterwards to
set up some specific task groups to look at what the issues are and what is currently
happening and what needs to happen.

So, like Paulette said, we build on the success that is already been achieved here in
Salford and we don't reinvent the wheel or duplicate people's existing effort but we
maximise the impact of that. So again thank you ever so much for coming. We really
appreciate it and I hope you have enjoyed yourselves. Have a safe journey home
thank you.

NEW SPEAKER: Chair: can I just say thank you everybody for coming this evening.
I know a lot of people here are involved in groups, trying to move disability issues
forward; it would be very, very nice if we could have some new faces with some new
ideas and I stress that because without new ideas we will not proceed further.
So thanks again once again for coming. I have one last announcement to make from
the M S Society Salford and district A G M is at De la Salle college on thirty may
seven o'clock. Anybody who knows anybody with M S, it's an open meeting or a
carer or anybody like that is most welcome. Thank you.
Thank you thank you very much everybody and I hope to see some new faces very
soon in the strategy support task group that is going forward. Thank you very much.

There is tea and coffee if anybody else would like a drink before they go home.

If you are waiting for transport or anything like that, if you want to claim your
expenses there will be somebody outside filling the forms outside for you, thank you.

Real-time speech to text reporting by Laura Harrison, MBIVR CACDP Reg. Scoped,
first draft transcription produced from live-mode Palantype only – text output
projected for wider audience participation.


To top