Quick-reference

Document Sample
Quick-reference Powered By Docstoc
					                                                                                              BSP QUICK REFERENCE
                                                                                                                                                                                                            Revision Date: 25 March 2010


Airline           GDS Auto Refund              GDS Reissue               Credit Card Acceptance                  VMPD (D)       BSPlink ADM         Ticketing         Accounting            Accounting          Ticketing          Ticketing
                                                                                                                   and/or       Online Dispute in    Airline         Contact Person         Contact No        Contact Person      Contact No
                                                                                                                 VMCO (O)       BSPlink             Selection
                                                                                                               Implementation   Implementation


                Cash              Credit                       Please refer to "GDS         BSPlink Refund                      HK         MO
                                                               Auto Refund - Credit"        Application Only

3U+       Unused Normal     NIL                 Unused Normal             No Credit Card Sales                       O               N      N            -      Shenzhen office : szx@scal.com.cn         Shenzhen office : szx@scal.com.cn
5L        Unused Normal     NIL                 Unused Normal             No Credit Card Sales                       -               N      N            -      Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
9B        Unused Normal     NIL                       No      TP                                                     O               N      N            -      Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
9W        (i) Unused &      (i) Unused &     (i) Unused &     AX CA TP VI                                            O               Y      -            -      Shailesh Bhave                            Guru Satardekar /Rethesh
          Partially Used    Partially Used   Partially Used                                                                                                     (91)22-2856-0499                          (91)22-5698-6000
          Normal            Normal           Normal                                                                                                             (Email: sbhave@jetairways.com)            (Email: gadepally@jetairways.com)
          (ii) Unused       (ii) Unused      (ii) Unused &
          Refundable        Refundable       Partially Used
          Special           Special          Market Fare
AA+       Unused Normal     Unused Normal    Normal & Special AX CA VI TP (SOF)        CB DC DS ER                   D               Y      Y          50%      For refund : (Email: apac.refunds@aa.com)   Julie Chiang        3678-8500
                                                                                                                                                                For ADM: (Email: apac.adm@aa.com)           Winnie Kwan

AC+       All Refundable    All Refundable   Unused Normal & AX TP (SOF)               CA DC VI                      -               Y      N            -      Winnie Liu               2867-8245          Eliza Wong          2867-8286
          Ticket            Ticket            Partially Used
                                                GDS Fare
AF+       All Refundable    All Refundable          No       AX CA DC TP VI                                          O               N      -       35% + 1st Diggale Tsang            2501-9545            Agency help desk    2808-2178
          Ticket            Ticket                                                                                                                   Leg on
                                                                                                                                                      AF/KL
AI        Unused Normal     Unused Normal     Unused Normal   AX DC TP                                              O                Y      N            -    Sukhjit Singh            2522-9315            Virginia Lai        2522-9247
AM        NIL               NIL               Unused Normal                No Credit Card Sales                    D+O               Y      N          50%    Mrs Lucia G, Gonzalez Meza :                  Mrs Barbara Moreno Saad :
                                                                                                                                                              (52 55) 9132-5234                             (52 55) 9132-4865
                                                                                                                                                              (Email : lgonzalezm@aeromexico.com.mx)        (Email: bmoreno@aeromexico.com.mx)
AR        NIL               NIL                     No                     No Credit Card Sales                      O               N      N            -      Karli Wong               2830-4832          Simon Yung          2830 4877

AV        Unused Normal     NIL               Unused Normal AX                                                       -               N      N          50%      Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
AY        Unused Normal     Unused Normal            No     AX CA DC TP VI                                           -               Y      N          50%      Connie Lio              2117-1238         Lucia Kwan            2117-1238
BA+       All Refundable    All Refundable      All Tickets AX CA CB DC EC ER TP                                     O               Y      N            -      Erica Tam               2822-9985         Joannie Leung         3071-5083
          Ticket            Ticket                          VI XS (SOF)
BD+       All Refundable    All Refundable   Normal & Special AX CA DC EC TP VI                                    D+O               N      N          50%      Ada Kwan                 2111-9831          Ada Kwan            2111-9831
          Ticket            Ticket
BG        NIL               NIL                    No                     No Credit Card Sales                       -               N      -            -      Mr Jiban Krishna Datta   2724-8464          Ar Man              2721-5393
BI        Unused Normal     NIL               Unused Normal               No Credit Card Sales                       O               N      N            -      Karli Wong               2830-4810          Alan Lau            3678 2034
BR        Unused Normal &   NIL               Unused Normal   AX CA DC JC TP VI                                      O               N      N          33%      Melissa Wong             2810-9010          Melissa Wong        2810-9010
          Unused Special
BT        NIL               NIL                    No                      No Credit Card Sales                    D+O               N      N       at least one Anda Lice               (371) 7207336      Ilze Vintere        (371) 7207110
                                                                                                                                                    BT coupon
                                                                                                                                                      per TKT
CA+       All Refundable    All Refundable    Published Fare & AX CA DC TP VI (SOF)                                D+O               N      N             -      Kennis Tsui             3102-3026          Phibie Lam          3102-3032
          Ticket            Ticket           Special(where fare
                                             rules allow free-of-
                                                 charge date
                                                   change)
CI        Unused Normal     NIL               Unused Normal   AX CA DC TP VI (SOF)                                   O               N      N          50%      Yeung Yuk Hing           2810-1028          Aurora Lam /        2843-9800
                                                                                                                                                                                                            Claudia Lok
CO        Unused Normal & Unused Normal &       All Tickets   AX CA DC TP VI (SOF)     JC                          D+O               Y      N          50%      Lawrence Cheng           2237-6991          Reservations        3198-5777
          Unused Special  Unused Special                                                                                                                                                                    department




                                                                                                                                                                                                                                  1
Airline           GDS Auto Refund                     GDS Reissue                Credit Card Acceptance                 VMPD (D)       BSPlink ADM         Ticketing        Accounting             Accounting          Ticketing            Ticketing
                                                                                                                          and/or       Online Dispute in    Airline        Contact Person          Contact No        Contact Person        Contact No
                                                                                                                        VMCO (O)       BSPlink             Selection
                                                                                                                      Implementation   Implementation


                Cash                 Credit                            Please refer to "GDS        BSPlink Refund                      HK         MO
                                                                       Auto Refund - Credit"       Application Only

CX+       Unused & Partially   Unused & Partially     (I) Unused &    AX CA DC JC TP VI                                     O               N      N           -       Report & Refund                            Natalie Ng            2747-5781
          Used Normal &        Used Normal &         Partially Used (SOF)                                                                                              (Email : HKBSPAGT@cathaypacific.com)
          Special (except      Special (except            Normal
          VMCO,                VMCO,                  (ii) Unused &
          downgrade, lost &    downgrade, lost &     Partially Used
          MFOP tkt)            MFOP tkt)            Market Fare that
                                                    involve interline
                                                          sectors
CZ+       Unused Normal &      Unused Normal &              No        AX CA DC TP VI (SOF)                                D+O               N      N        largest   Wondy Liu                 2864-1216         Winnie Hon            2864-1270
          Unused               Unused                                                                                                                      sector A/L
          Refundable           Refundable
          Special              Special
DG        Unused Normal        NIL              Unused Normal                 No Credit Card Sales                          -               N      N           -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
DL        All Refundable       All Refundable  Unused / partially    AX CA DC EC TP VI CB DS ER                             -               N      N         50%       Jenny Chan              2848-1216         Reservations &         2810-4288
          Ticket               Ticket            used Normal         (SOF)                                                                                                                                       Ticketing Dept
EK        All Refundable       All Refundable  Unused & Partially    AX CA DC TP VI                                         D               N      N           -       Queenie Lam             2801-8767         Anna Liu               2801-8777
          Ticket (except       Ticket (except    Used Normal
          VMPD)                VMPD)
ET        Normal & Unused      All Refundable   Unused Normal        AX CA DC VI                                            O               N      N           -       Jeffrey Tang             2117-0233         Catherine Cheng       2117-0233
          Special              Ticket (except
                               VMCO)
EY+       All Refundable       All Refundable      Normal            AX CA VI                                               -               Y      Y           -       EY head office                             Ellen Wong            3188-1513
          Ticket               Ticket
FJ        Unused Normal        NIL              Unused Normal                        No Credit Card Sales                   D               Y      -           -       David Prasad                                 Christine Wong
                                                                                                                                                                       (Email: davidp@airpacific.com.fj)            (Email: cwong@toureast.net)
FM+       Unused Normal        NIL                        No         TP                                                    O                N      N           -       Emma Lu                     3105-0600        James Yang          3105-0600
FT        NIL                  NIL                   Unused Normal                   No Credit Card Sales                 D+O               N      N         100%      Ms Marin Khamklang          (855) 2372-3962- Ms Nidlawan         (66)2265-5575
                                                                                                                                                                                                   64               Saisakha
GA        Unused Normal        Unused Normal              No         AX CA DC TP VI (SOF)                                   O               N      -           -       Mr. Monty                   2846-4371        Mr. Mark Hui        2846-4372
GF        Unused Normal        Unused Normal         Unused Normal   AX CA DC VI TP                                         O               N      N         50%       Karli Wong                  2830 4832        Simon Yung          2830 4877
HA        Unused Normal        NIL                        No                      No Credit Card Sales                      O               N      -           -       Carrie Fujii                                 Dana Burruss        1-808-836-66781
                                                                                                                                                                       (Email: carrie.fujii@hawaiianair.com)
HM        TBA                  TBA                       TBA           AX CA DC VI                                         O                N      N           -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
HR        All Refundable       All Refundable       Unused & Partially CA VI                                              D+O               Y      Y           -       Winky Yeung                 3528-6898        Anabela Lee         3528-6863
          Ticket               Ticket                 Used Normal

HX        Normal & Unused Normal & Unused Unused & Partially CA JC VI                                                       O               N      N         30%       Allan Chow               3151-1893         Ticketing Office      3923-7399
          Special        Special          Used Normal &
                                           Special (except
                                            group tickets)

HY        Unused Normal        NIL                   Unused Normal                   No Credit Card Sales                   -               N      N         50%       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
IC        NIL                  NIL                        No                         No Credit Card Sales                   O               N      N         50%       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
IT+       Unused Normal        Unused Normal         Unused Normal                              TP                          D               N      N         100%      Ms Archana Naik                           Mr Rakesh Suri
                                                                                                                                                                       (Email: archana.naik@flykingfisher.com)   (Email: rakesh.suri@flykingfisher.com)

JJ        NIL                  NIL                         No                        No Credit Card Sales                 D+O               N      N         100%      Francisco Molina                           Anete Souza
                                                                                                                                                                       (Email: francisco.molina@tam.com.br)       (Email: anete.souza@tam.com.br)
JL        All Refundable       All Refundable       Unused & Partially AX CA DC JC TP VI CB ER JL                           O               Y      Y         50%       Elsa Wong                 2847-4591        Anna Jim             3429-1180
          Ticket (except       Ticket (except        Used Normal & (SOF)
          VMCO)                VMCO)                  Market Fare




                                                                                                                                                                                                                                          2
Airline           GDS Auto Refund                     GDS Reissue                Credit Card Acceptance                VMPD (D)       BSPlink ADM         Ticketing         Accounting             Accounting         Ticketing            Ticketing
                                                                                                                         and/or       Online Dispute in    Airline         Contact Person          Contact No       Contact Person        Contact No
                                                                                                                       VMCO (O)       BSPlink             Selection
                                                                                                                     Implementation   Implementation


                Cash                 Credit                            Please refer to "GDS       BSPlink Refund                      HK         MO
                                                                       Auto Refund - Credit"      Application Only

KA+       Unused & Partially   Unused & Partially     (I) Unused &    AX CA DC JC TP VI (SOF)                              O               N      N         50%        Report & Refund                            Natalie Ng           2747-5781
          Used Normal &        Used Normal &         Partially Used                                                                                                    (Email: HKBSPAGT@cathaypacific.com)
          Special (except      Special (except            Normal
          VMCO,                VMCO,                  (ii) Unused &
          downgrade, lost &    downgrade, lost &     Partially Used
          MFOP tkt)            MFOP tkt)            Market Fare that
                                                    involve interline
                                                          sectors
KC        NIL                  NIL                          No                    No Credit Card Sales                     O               N      N           -        Elmira Kushembayeva      (7 727) 2584135
KE        All Refundable       Unused Normal              Normal      AX CA DC JC TP VI (SOF)                              -               N      N           -        Julia Oh                 2733-7116       Fare Desk              2733-7122
          Ticket
KL+       All Refundable       All Refundable              No         AX CA DC EC JC TP VI                                 O               Y      N       35% + 1st Leo Lau                   2808-2138           Agency help desk     2808-2178
          Ticket               Ticket                                                                                                                      Leg on
                                                                                                                                                            AF/KL
KQ        Unused Normal        NIL                        No          AX CA DC TP VI                                       O               N      N          50%    Karli Wong                2830 4832           Liu Wai Keung          3678 2000
LA        Unused Normal        NIL                   Unused Normal                No Credit Card Sales                     D               N      -         100%    BSP : Valentina Malbran                       Valentina Malbran
                                                                                                                                                                    (Email: valentina.malbran@lan.com)            (56-2) 5652617
                                                                                                                                                                    Refund: Manuel Fernadez                       (Email: valentina.malbran@lan.com)
                                                                                                                                                                    (Email: manuel.fernandez@lan.com)
LH        All unused           All unused           Unused & Used     AX CA CB DC EC ER TP XS VI (SOF)                     O               N      N                   Amy Choi                 2846-6397         Louise Cheng         2116-1100
          Refundable tickets   Refundable tickets   Normal & Market                                                                                                    Louise Cheng             2116-1100
          ( incl. publish /    ( incl. publish /    Fare **                                                                                                            (Refund/ADCM)
          market / Corp        market / Corp
          fares )              fares )
LW        Unused Normal        NIL                  Unused Normal             No Credit Card Sales                         -               N      -           -        Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
LX        All Refundable       All Refundable       Unused & Used AX CA CB DC EC JC TP VI                                  O               Y      -         50%        Anne Cheung             2846-6429         Angela Chan           2846-6308
          ticket (except       ticket (except       Normal & Market
          paper ticket,        paper ticket,            Fare
          downgrade, lost &    downgrade, lost &
          MCO for group        MCO for group
          payment)             payment)
                                                                           (Normal & Published Promotional Fare)

LY        Unused Normal        NIL                  Unused & Partially         No Credit Card Sales                        O               Y      N           -        Kitty Wong               2522-9771         Edith Tam            2380-3362
                                                      used Normal /
                                                     Special (where
                                                     fare rules allow
                                                    with date change
                                                         charge)
MD        Normal               NIL                   Unused Normal AX CA DC VI                                           D+O               Y      Y            -     Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
MF        Unused Normal &      NIL                          No                 No Credit Card Sales                       O                N      -        largest   Sun Qingmin             2865-5626         Chen Chunhua            2512-0818
          Unused                                                                                                                                          sector A/L Candy Yiu               2512-0160
          Refundable
          Special
MH+       Unused Ticket        Unused Ticket                         AX CA DC TP VI (SOF) ER                             D                Y      N         50%        Allan Tong               2916-0195         Anna Lui             2916-0111
MK        Unused Normal &      NIL                   Unused Normal                No Credit Card Sales                   D+O               N      -         50%        Carol Yeung              3906-6288         Stephanie Shum       2523-1113/4
          Unused Special                                                                                                                                               Rita Li                  2523-5048
MU+       All E-Ticket         All E-Ticket         Unused & Partially AX CA TP VI (SOF)                                   O               N      N        largest     Beth Ho                  2972-9286         Iris Ng              2972-9255
                                                    Used normal (with                                                                                     sector A/L
                                                         & without
                                                         additional
                                                        payment) &
                                                     Special (where
                                                     fare rules allow
                                                      free-of-charge
                                                       date change)
NH        All Refundable       All Refundable            All Tickets   AX CA DC JC TP VI                                 D+O               N      N         50%        Katie Wong               2848-4111         Polly Tse            2810-7332
          Ticket               Ticket                                                                                                                                                                             Gary Cheng


                                                                                                                                                                                                                                         3
Airline           GDS Auto Refund                GDS Reissue                   Credit Card Acceptance                VMPD (D)       BSPlink ADM         Ticketing        Accounting             Accounting         Ticketing               Ticketing
                                                                                                                       and/or       Online Dispute in    Airline        Contact Person          Contact No       Contact Person           Contact No
                                                                                                                     VMCO (O)       BSPlink             Selection
                                                                                                                   Implementation   Implementation


                Cash                Credit                          Please refer to "GDS        BSPlink Refund                      HK         MO
                                                                    Auto Refund - Credit"       Application Only

NW        Normal & Special    NIL                  All Tickets     AX CA DC JC TP VI          CB DS ER MD                O               N      N         50%       Jenny Chan                2848-1216        Reservations &         2810-4288
                                                                   (SOF)                                                                                                                                       Ticketing Dept
NX        Unused Normal       NIL               Unused Normal                                 AX CA JC VI                O               N      N           -       Joan Kou                                   Victoria Un
                                                                                                                                                                    (853) 8396-6888                            (853) 8396-6888
                                                                                                                                                                    (Email: kjoan@airmacau.com.mo)             (Email: szvictoria@airmacau.com.mo)
NZ        Unused Normal & Unused Normal & Unused & Partially       AX CA DC TP VI (SOF)                                  -               Y      N         50%       George Chau               2862-8133        George Chau             2862-8133
          Unused Special   Unused Special   Used Normal &
                                            Special
OM        Unused Normal    NIL               Unused Normal         TP                                                    -               N      -           -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
OS        Unused Normal    NIL               Unused Normal                     No Credit Card Sales                      -               N      N         50%       Thomas Mung             2525-5221         Thomas Mung              2525-5221
OZ        Normal & Special Normal & Special Normal & Special       AX CA DC TP VI (SOF)                                  -               N      N           -       May Kwan                2523-3521         Esther Kim               2523-0855
PG        Unused Normal & Unused Normal &    Unused Normal         CA VI                                                 O               N      N                  Somjai Pajjaivanijkij   66-2265-5930      Waewta Poklin            66-2265-5678
          Unused Special   Unused Special                                                                                                                                                                     Hidetochi Ochiai
                                                                                                                                                                                                               (Email: hidetoshi.ochi@bangkokair.co.th)
PK        NIL                 NIL               Unused Normal      AX CA VI                                              -               N      -         50%       Ahmed Imam                2368-9328        Agnes Lai               2366-4770
PR        All Refundable      All Refundable    Unused Normal      AX CA DC JC TP VI (SOF)                               O               N      N           -       Elizabeth                 2301-9200        Betty Cheung            2301-9352
          Ticket              Ticket                                                                                                                                Julie Ang                 2301-9209
                                                                                                                                                                    Refund: Joly Chu          2301-9355
PS        All Refundable      All Refundable    Normal & Special                 No Credit Card Sales                    -               N      N         50%       Sophia Chan               3188-1242        Sophia Chan             3188-1242
          Ticket              Ticket
PX        Subject to fare     NIL              Subject to fare                   No Credit Card Sales                    -               N      N           -       Veona Ng (Email: veonang@tam.com.hk)       Mr CC Tam(Email: cctam@tam.com.hk)
          rules applied                        rules applied                                                                                                        Tracy Ng (Email: tracyng@tam.com.hk)
QF        All Refundable      NIL                Unused Normal     AX CA DC JC TP VI (SOF)                             D+O               N      N         50%       Sarah Fong                2842-1477        Cherry Tsang            2822-9075
          Ticket
QR         Normal & Special   Normal           Unused & Partially AX CA DC TP VI                                         -               N      N         50%       Anna Leung                2160-1831        Linda Lai               2160-1821
                                                 Used Normal

RA+       NIL                 NIL               No                       No Credit Card Sales                            O               N      -           -       Anar Bajracharaya         2375-2180        Barun S. Rawal          2375-3151
RJ        Normal & Special    NIL         Unused & Partially             No Credit Card Sales                            D               N      -         50%       Kitty Kao                 2861-1811        Helen Wong              2804-1203
          (E ticket only)                  Used Normal &
                                              Special
S7        Unused Normal   NIL              Unused Normal                 No Credit Card Sales                            -               N      N           -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
SA        Unused Normal   Unused Normal   Unused & Partially AX CA DC JC TP VI (SOF)                                     O               N      N         50%       Martin Tam              2167-0228         Anna Cheung              2167-0233
                                           Used Normal &
                                              Special
SK+       Unused Normal & Unused Normal &          #         AX CA DC TP VI                                              -               N      -         50%       Jeffrey Kwok              2865-1380        Aida Hung               2865-1370
                                                No
          Unused          Unused
          Refundable      Refundable
          Special         Special
SQ        Unused Normal   Unused Normal   Unused & Partially AX CA DC TP VI (SOF) ER                                     O               N      N         50%       Ellen Fung                2863-1872        Maggie Ng / Ellris      2529-6821
                                            Used Normal                                                                                                                                                        Fung

SU        Unused Normal       Unused Normal     Unused Normal      AX CA DC TP VI                                      D+O               N      N         50%       Mr Marat Saginashvili    2537-2611         Beckay Tsoi             2537-2611
SV        Unused Normal       NIL                    No                        No Credit Card Sales                     O                N      -           -       Nora Dahlan                                Mr Azizan Rashid        (60) 3-2166-4488
                                                                                                                                                                    (Email: dfosupvkul@saudiairlines.com)
TG        Unused Normal &     Unused Normal     Unused Normal      AX CA DC TP VI (SOF)       ER JC                      O               N      N         50%       Doris Tse                2179-7736         Winson Wong             2179-7700
          Unused Special                                                                                                                                                                                       Sicily Yau
          except GV2 Ticket                                                                                                                                                                                    Faustina Lee
TK        Unused Normal       Unused Normal      Unused Normal     AX CA DC VI (SOF)                                    O                N      -           -       Mr. Ercan Uzman           3101-0591        Stella Ng               2861-3111
UA        Unused Normal &     Unused Normal & Unused & Partially   AX CA DC TP VI (SOF)       CB DS ER                 D+O               Y      Y         50%       Judlith Ng                3129-2293        Agency Desk             2801-8008
          Unused Special      Unused Special    Used Normal &      (TP - refund via BSPlink
          (Except VMCO,       (Except VMCO,     Special            only)
          VMPD, ticket over   VMPD, ticket over
          1 year, reissued    1 year, reissued
          ticket and          ticket and
          downgrade)          downgrade)
UL        Normal              Normal                    No         AX CA VI                                             O                N      N           -       Samanthan Chi             2801-5180        Tammy Lau               2521-0708
UN        NIL                 NIL                       No         AX CA DC VI                                         D+O               Y      -           -       Tatiana Pavlova           7(495) 2290339   Anna Malyavina          7(495) 9378457

                                                                                                                                                                                                                                         4
Airline            GDS Auto Refund                  GDS Reissue                   Credit Card Acceptance                    VMPD (D)        BSPlink ADM           Ticketing         Accounting               Accounting           Ticketing             Ticketing
                                                                                                                              and/or        Online Dispute in      Airline         Contact Person            Contact No         Contact Person         Contact No
                                                                                                                            VMCO (O)        BSPlink               Selection
                                                                                                                          Implementation    Implementation


                Cash                Credit                             Please refer to "GDS        BSPlink Refund                           HK           MO
                                                                       Auto Refund - Credit"       Application Only

UO        Normal & Unused Normal & Unused Unused & Partially CA DC VI                                                            O               N        N          30%       Connie Wong                3151-1884          Ticketing Office       3923-7399
          Special         Special          Used Normal &
                                           Special (except
                                            group tickets)

US+       All Refundable     All Refundable       Normal & Special AX CA DC TP VI                                              D+O               Y        N            -       Sophia Chan                2375-4775          Sophia Chan            2375-4775
          Ticket             Ticket
VN        All Refundable     All Refundable New Fare must            AX CA VI                                                    O               N        N            -       Fanny Lam                  2810-4896          Vivien Tang            2810-6680
          Ticket             Ticket         equal or more
                                           than the old fare
VS+       Unused Normal & Unused Normal &   Unused Normal            AX CA DC EC TP VI (SOF)                                   D+O               Y        N            -       Susana Noronha             2532-3048          Contact Centre         2532-6060
          Unused Special  Unused Special  & Unused Special
VV        Unused Normal   Unused Normal           No                 AX CA VI                                                    -               Y        N            -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
WY        Unused Normal   NIL               Unused Normal                           No Credit Card Sales                         -               N        N          50%       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
YO        Unused Normal   NIL                     No                 CA TP VI                                                    -               N        N            -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)
ZH        Unused Normal & NIL              Unused Normal                            No Credit Card Sales                         O               N        N        largest     David Fu                2899-0210         TBA                        2899-0210
          Unused                                                                                                                                                  sector A/L
          Refundable
ZI        Special
          Unused Normal   NIL              Unused Normal                            No Credit Card Sales                          -              N        N            -       Benny Wong : 2826-9228 (Email: sales@pacific-leisure.com.hk)

Notes:
(SOF) denotes that the Airlines accepts Signature-On-File on American Express credit cards put on condition that :
(i) the issuing Agent has signed the SOF agreement with AE card centre
(ii) the cardholder has registered his participation in SOF with the Agent

         Published promotional & discounted fare
         50%, Accepted for FT/084(Siem Reap Airways International), PG. Tickets stock can be used for all flight without having PG.Sector
         Re-issue of ticket through GDS for Malaysia Airlines ticket stock is allowable for all kind of tickets with applicable re-issue fee and/or penalty (if any), except partially used market fare ticket and group ticket, issued in Hong Kong and Macau

         1st intercontinental flight on LH & 50% on LH ( if no intercontinental flight for whole journey )

**        some cases for market fare may need written authorization from LH sales office
#         Except for intercontinental ticket class code C,D,J,Y,S & E

+         Waiver of Submission of Supporting Documents (1. Auto refund 2. reissued ticket 3. Seamen Ticket)




                                                                                                                                                                                                                                                      5
                                                                                                                                                                BSP Refund Grid                                 Automated BSP Refund Grid:
                                                                                                                                                                                                                   Abacus : Y/MKT/HK1/P24
A/L   REFUND W/ BSP - USE AUTO REFUND                                                      REFUND W/ AIRLINE - USE BSPlink REFUND APPLICATION
                          Types of Ticket                                                        Refund Time Frame
                                                                            CC             Special         Partial        Interline      OTHERS
3U    Unused Normal                                                         -              2 mths          2 mths         2 mths         1 yr
5L    Unused Normal                                                         -              3 mths          3 mths         6 months       1 yr
9B    Unused Normal                                                         -              -               3 mths         -              1 year
9W    Unused & Partially Used Normal / Unused Refundable Special            N/A            1 wk - 2 wks    1 wk - 2 wks           -      Lost - 1year(date of issue) / downgraded 1wk - 2wks
AA    Unused Normal                                                         3 mths         3 mths          3 mths         3 mths         Lost - 6 mths downgraded - 3 mths
AC    All Refundable Ticket                                                 2 mths         2 mths          2 mths         2 mths         Other Cases - 3 mths
AF    All Refundable Ticket                                                 3 mths         3 mths          3 mths                 -
AI    Unused Normal                                                         3 mths         3 mths          3 mths         6 mths         Lost - 6 mths
AM    NIL                                                                   3 mths         3 mths          3 mths         3 mths         3 mths
AR    NIL                                                                   -              3-4 mths        3-4 mths       -              1 year
AV    Unused Normal                                                         -              3 mths          3 mths         1 yr           1 year
AY    Unused Normal                                                         3 mths         3 mths          3 mths         3 mths         3 mths
BA    All Refundable Ticket                                                 3 mths         3 mths          3m             3 mths         Lost 3-6 mths
BD    Unused Normal                                                         2 mths         1 mth           1 mth          2 mths         6 mths
BG    NIL                                                                   -              -               -              -              -
BI    Unused Normal                                                         N/A            3 wks - 2 mths  3 wks - 2 mths 3 wks - 2 mths Other Cases - 3 wks -2 mths
BR    Unused Normal & Unused Special                                        1 mth          1 mth           1 mth                  -      Lost - 4-5 mths
BT    NIL                                                                   1 mth          1 mth           1 mth          1 mth          1 mth
CA    All Refundable Ticket                                                 1 mth          1 mth           1 mth          1 mth          1-18 mths
CI    Unused Normal                                                         10 days        10 days         10 days                -
CO    Unused Normal & Unused Special                                        7 working days 3 weeks         3 weeks        1.5-2 mths     3 mths
      Unused & Partially Used Normal & Special (except VMCO,
CX    downgrade, lost & MFOP tkt)                                           2 weeks        2 weeks           2 weeks                 -
CZ    Unused Normal & Unused Refundable Special                             2 mths         2 mths            2 mths         2 mths          18 mths for lost tickets
DG    Unused Normal                                                         -              3 mths            3 mths         6 mths          1 Year
DL    All Refundable Ticket                                                 2-3 mths                 -              -                -      Lost - more than 12 mths
EK    All Refundable Ticket (except VMPD)                                   1 mth          1 mth             1 mth          1 mth           Other Cases - 1 mth
ET    Normal & Unused Special                                               2-3 weeks      2-3 weeks         2-3 weeks      2-3 weeks       4 mths
                                                                                                                                            Lost - 4 month from applicatin date for EY closed
                                                                                                                                            ticket and 6 month for OAL closed ticket
EY    All Refundable Ticket                                                 15 days        15 days           15 days        15 days         Downgraded ticket : 15 days via ACM, no refund
FJ    All Refundable Ticket                                                 4 weeks        4 weeks           4 weeks        4 weeks         4 weeks
FM    Unused Normal                                                         -              1 mth             1 mth          1 mth           Lost - 18 mths
FT    NIL                                                                   1.5 mths       1.5 mths          1.5 mths       1.5 mths        6 mths
GF    Unused Normal                                                         2-4 weeks      2-4 weeks         2-4 weeks             -        Lost - 3 mths after blacklist
HA    Unused Normal                                                         1 week         1 mth             3 weeks        2 mths          4 mths
HR    All Refundable Ticket                                                 -              3 mths            3 mths         3 mths          6-12 mths
HX    Normal & Unused Special                                               1 mth          1 mth             1 mth          2 mths          2 mth (Lost ticket - 3 mths)
HY    Unused Normal                                                         -              3 mths            3 mths         1 year          1 year
IT    Unused Normal                                                         immediate      immediate         2 mths         immediate       2 months
JJ    Nil                                                                   30-40 days     30-40 days        30-40 days     30-40 days      30-40 days
JL    All Refundable Ticket (except VMCO)                                   1.5 mth        1 mth             1 mth                 -        Lost - 6 mths/Other Cases - 2 mths
      Unused & Partially Used Normal & Special (except VMCO,
KA    downgrade, lost & MFOP tkt)                                           2 weeks        2 weeks           2 weeks              -
KC    NIL                                                                   2 weeks        2 weeks           2 weeks       2 weeks         2 weeks
KE    All Refundable Ticket                                                 1-2 mth        1-1.5 mths        1-1.5 mths    1-1.5 mths      Other cases - 4-5 mths
KL    All Refundable Ticket                                                 1-2mths        1-2mths           1-2mths       1-2mths         Lost- 1-2mths after tkt exp
KQ    Unused Normal                                                         -              3 mths            3 mths        6 mths          Other cases - 1 year
LA    Unused Normal                                                         -              10 working days                 1
                                                                                                             10 working days 0 working days10 working days
      All Unused Refundable tickets ( incl. publish / market / Corp fares
LH    )                                                                     10 weeks       10 weeks          10 weeks       12 weeks        Lost doc: 1 year
LW    Unused Normal                                                         -              -                 2 mths         -               Los cases - 3 moths
LX    All Refundable ticket                                                                    3 months                     4 mths          Lost - 1 year
LY    Unused Normal                                                         3 mths         3 mths            3 mths         3 mths          Other cases - 3 mths
MD    Normal                                                                -              3 mth             3 mth          3 mth           Other Cases - 3 mths
MF    Unused Refundable Special                                             -              1 mth             1 mth          1 mth           18 mths
MH    Unused Ticket                                                         4 weeks        3 weeks           2-3 weeks      2 mths          Other cases - 4 mths
MK    Unused Normal & Unused Special                                        -              1 mth             1 mth          1 mth           Lost - 6 mths after expiry of validaty of ticket
MU    All E-ticket                                                          2-6 mths       2 mths            2 mths         2 mths          by Case
NH    All Refundable Ticket                                                 2 mths         2 mths            2 mths         2 mths
NW    Normal & Special                                                             -       1.5 mths          1.5 mths       1.5 mths
NX    Unused Normal                                                         2 weeks        2 weeks           2 weeks        2 weeks         Other cases - 2 weeks
NZ    Unused Normal & Unused Special                                        3 mths         3 mths            3 mths         3 mths          Other cases - 3-6 mths
OM    Unused Normal                                                         -              -                 3 mths         -               Other Cases - 3 mths
OS    Unused Normal                                                         3 mths         3 mths            3 mths         3 mths          Other cases - 3 mths
OZ    Normal & Special                                                      3 mths         3 mths            3 mths         3 mths
PG    Unused Normal & Unused Special                                               -       1.5 mths          1.5 mths       1.5 mths        6 mths
PK    NIL                                                                       2 mths     2 mths            2 mths         2 mths          Other cases - 13 mths
PR    All Refundable Ticket                                                 2 mths         2 mths            2 mths                -        Lost - 6 mths / Downgrade - 2 mths
PS    NIL                                                                   3 mths         3 mths            3 mths         3 mths          3 mths
QF    All Refundable Ticket                                                 2-3 weeks      2-3 weeks         2-3 weeks      2-3 weeks       Other cases - 2-3 weeks
QR    Normal & Special                                                      3 mths         3 mths            3 mths         3 mths          1 year
RA    NIL                                                                   2 mths         2 mths            2 mths         2 mths
RJ    Normal & Special (E-ticket only)                                      -              3 mths            3 mths         3 mths          Lost - 1 year / Downgrade - 2 weeks (Interline down
                                                                                                                                            grade must be after authority from other airlines)
S7    Unused Normal                                                         -              TBA               TBA            TBA             TBA
SA    Unused Normal                                                         4 weeks        4 weeks           4 weeks        4 weeks         Lost/Downgrade - min 2 mths
SK    Unused Normal & Unused Refundable Special                             1 mth          1 mth             1 mth          3 mths          Other cases - 3 mths
SQ    Unused Normal                                                         1.5 mths       1.5 mths          1.5 mths       1.5 mths        Other cases - 3 mths
SV    Unused Normal                                                         -              2 weeks           2 weeks        1 mth           Other cases - 2 weeks
TG    Unused Normal & Unused Special except GV2 ticket                      2-3 mths       2-3 mths          2-3 mths              -
TK    Unused Normal                                                         1.5 mths       1.5 mths          1.5 mths       1.5 mths        1.5 mths
      Unused Normal & Unused Special (Except VMCO, VMPD, ticket
UA    over 1 year, reissued ticket and downgrade)                           2 mths         2 mths            2 mths         2 mths          Lost - 4 mths
UL    Normal                                                                3 mths         3 mths            3 mths         1-2 mths        2 mths after black list
UN    NIL                                                                   1 mth          1 mth             1 mth          1 mth           1 mth
UO    Normal & Unused Special                                               1 mth          1 mth             1 mth          2 mths          2 mth (Lost ticket - 3 mths)
US    Unused Normal                                                         3 mths         3 mths            3 mths         3 mths          Lost - 90 days/downgraded - 7 days
VN    All Refundable Ticket                                                 3 mths         3 mths            3 mths         3 mths          Lost - 6 mths after one year of tkts issue date
                                                                                                                                            (Market Fare Tkt : Refer Fare List, Normal Tkt :
                                                                                                                                            $250.00 Refund Charge (Int'l) 10% on fare
                                                                                                                                            (domestic))
VS    Unused Normal & Unused Special                                        3-6 mths       3 mths            3 mths                  -

      Date : 8/14/2011                                                                                                                                                                            The above information is for reference ony.
                                                                                                  Eligibility Time Frame for Refund
AL   Published fare                                      Market fare                                   Refund unused tax &                  fees                                                      Other charge
                                                                                                       surcharges
3U   2 yrs from date of ticket issue                     1 yr from the date of issue                   Yes                                  Yes, Rebooking fees & Refund charge
5L   1 year                                              1year                                         TBA                                  Refer GDS
9W   2 yrs from date of ticket issue                     2 yrs from the date of issue                  Yes                                  Depends on the type of fare basis
AA   3 yrs after date of issue                           1 yr after date of issue                      Yes for taxes and YQ only for        Refund Fee USD50 (HKD equivalent) for unused
                                                                                                       refundable tickets but not service   published fare paid by cash /AX/CA/VI/TP plus
                                                                                                       charge / fees.                       penalty fee process via BSPLink. Refer on different
                                                                                                                                            fare conditions.
AC   Totally unused - 12 months from date of issue       Totally unused - 12 months from date of       Yes per tax legislation              According to fare rules and cancellation penalty.
     Partially unused - with ticket validity and subject issue
     to fare rule                                        Partially unused - with ticket validity and
                                                         subject to fare rule
AF   Totally unused -12 months from date of issue        Totally unused - 12 months from date of       Unused taxes and fuel surcharge the refund charge : EUR15 for wholly unused ticket.            Credit Card Auto Refund Procedure
     Partially unused normal - 12 months from date issue                                               are refundable but not service  And there is no refund charge for partial unused               1. Agent should report the refund fare, tax,
     of commencement of journey                          Partially unused - with ticket validity and   charge                          ticket                                                         commission and cancellation fee/administration fee
     Partially unused special - within ticket validity   subject to fare rule                                                                                                                         for AF/KL and travel agent in order to have an
     and subject to fare rule                                                                                                                                                                         actual amount for credit card processing
                                                                                                                                                                                                      2. Agent then raise the ACM requests for recalling
                                                                                                                                                                                                      their entitled Administration Fee.
AI 1 yr after date of issue beyond need HO               1 yr after date of issue beyond need HO       Yes                                  It depends on the fares
   approval                                              approval
AM 3 years after date of ticket issue                    3 years after date of ticket issue            Yes                                  Variable, depend of the regulation of fare
AV                                                       1 year                                        Yes - for unused ticket only         Refer to GDS
AY 3 yrs from date of issue                              according to fares rules and cancellation     Yes ( Apply on wholly unused         According to fare rules and cancellation penalty
                                                         penalty (Special fare is refundable with a    ticket only)
                                                         penalty - 1 yr from date of issue)
BA   Within ticket validity period                       Within ticket validity period                 Yes                                Handling fees for reissue HKD300.                           Normal TIC refund charge HKD125 still applies for
                                                                                                                                          Handling fees for refund HKD250 (HKD250 for fully-          fully unused/flexible ticket issued by a travel agent
                                                                                                                                          flexible, and HKD300 for semi-flexible)
                                                                                                                                          For direct customer on any kinds of ticket
BD   13 mths date of ticket issue                        most of them are non-refundable               No refund if non-refundable ticket HKD500 refund penalty for normal publised fare

BG   Any refund must get approval from local             Any refund must get approval from local       Any refund must get approval         Any refund must get approval from local authority
     authority                                           authority                                     from local authority
BR   1 yr after date of ticket expiry                    1 yr after the date of ticket expiry          Yes                                  HKD585 refund sevice charge for US/CA tickets and
                                                                                                                                            HKD125 refund service charge for other routing
                                                                                                                                            tickets
CA   Totally unused -12 months from date of issue        refer to farelist restriction                 YES                                  Only Domestic:all used/unused published fare,F/C is
     Partially unused normal - 12 months from date                                                                                          no charge fee, Y charge 5% of publish amount. For
     of commencement of journey                                                                                                             special fare, please refer to farelist restriction.All
     Partially unused special - refer to farelist                                                                                           others routing:all used/unused published fare, the
     restriction                                                                                                                            charge is normally HKD100.00 per ticket. For special
                                                                                                                                            fare, please refer to farelist restriction

CI   2 yrs from date of ticket issue                     2 yrs from date of ticket issue               refund unused tax 2 yrs both on The normal refund procedure is HKD125 will collect             other than normal refund charge such as HKD400
                                                                                                       publish & market fare from date of from travel agent or pax                                    will depand on dfiferent promtional fare; Rebooking
                                                                                                       issue                                                                                          charge such as HKD400 will depend on different
                                                                                                                                                                                                      fare type
CO Refund application is submitted within the ticket     Refund application is submitted within the HKG departure taxes                     HKD125 or refund charges per fare rule, whichever is
   validity                                              ticket validity                                                                    applicable
CX 3 yrs after date of ticket issue                      3 yrs after date of ticket issue           Yes                                     Refer respective fare rules
CZ 1 yr after date of ticket issue                       1 yr after date of ticket issue for fully-                                         For public fare, the charge is normally HKD100.00
                                                         unused ticket, and 30 days after expired                                           per ticket. For special fare (including used or partly-
                                                         for partly-used ticket                                                             used), the charge is 25% of the fare




           Revision date : 8/14/2011                                                                                       Page 7                                                                           The above information is reference only
DL   2 yrs after date of ticket issue                     2 yrs after date of ticket issue         Taxes & Fuel                             Surcharges or Handling fees - Subject to airline
                                                                                                   -Yes for refundable tickets              conditions
                                                                                                   -No for service charges /
                                                                                                   surcharges/fees
EK   With the exception of tickets that are designated With the exception of tickets that are      Yes (Generally HKD1000 for
     totally non-refundable // EK tickets are          designated totally non-refundable // EK     refund charge but sometimes
     processed for voluntary refunds provided the      tickets are processed for voluntary refunds varied according to fare types)
     refund request is made within 2 years from the provided the refund request is made within
     date of issue of the original ticket. In case of  2 years from the date of issue of the
     paper tickets the refund must be accompanied original ticket. In case of paper tickets the
     by the unused flight coupons and passenger        refund must be accompanied by the
     jacket/receipt. if the flight coupons are missing unused flight coupons and passenger
     then the lost ticket refund procedure applies. If jacket/receipt. if the flight coupons are
     the passenger jacket/receipt is missing Emirates missing then the lost ticket refund
     has to approve the refund.                        procedure applies. If the passenger
                                                       jacket/receipt is missing Emirates has to
                                                       approve the refund.
FJ   1 year after date of ticket issue                 1 year after date of ticket issue           Some service fees may not be             Refund penalties are dependent upon the Published
                                                                                                   refunded if the service has been         or Market fare rules. There is no one fixed policy
                                                                                                   provided, even though the fare           across all our fares
                                                                                                   may not be utilised, for example,
                                                                                                   PTA service fees once PTA has
                                                                                                   been sent
FM   one year after first travel date of ticket        one year after first travel date of ticket  Yes
FT   3 years                                           3 years                                     Yes                                      Handling fees for unused ticket      HKD200.00 for Penalty charge for the refund of partially used
                                                                                                                                            international          HKD100.00 for Domestic      tickets : - Nil for Normal fares; - Conditions as
                                                                                                                                                                                               specified in the fare sheet for Promotional fares
HX   25 mths after date of ticket issued                  25 mths after date of ticket issued            Yes                                According to respective fare rules                 According to respective fare rules
HY                                                        1 Year                                         Yes (for unused tickets only)      Refer to GDS
IT   13 months from date of issue                         13 months from date of issue                   Yes (changes (IF ANY) at a later   As per applicable fare rule
                                                                                                         date will advised)
JL   One year and 30 days after the date of original      One year and 30 days after the date of         Yes (unused taxes, security        Refund penalties depends on the type of tickets        Special Market Fare Tickets have different
     issue                                                original issue                                 surcharge and fuel surcharge are   issued: (1) Normal Unused Ticket - HKD125, (2)         rebooking and/or reissue fees, refer to fare sheet
                                                                                                         refundable even for non-           Normal Partial Used Ticket - JPY1000 convert to
                                                                                                         refundable tickets)                HKD, (3) Special Market Fare Tickets - refer to fare
                                                                                                                                            sheet
KA   3 yrs after date of ticket issue                     3 yrs after date of ticket issue               Yes                                Refer respective fare rules
KC   1 year after date of ticket issue                    1 year after date of ticket issue              Yes                                As per fare rules
KE   During the period of ticket validity or not more     During the period of ticket validity or not    Yes (KE refund all unused tax      Normal fare (Totally/Partially - Refund service charge Nil
     than 30 days after expiration date of the ticket     more than 30 days after expiration date of     including fuel surcharges)         HKD200) / Special fare (Refer KE fare chart)
                                                          the ticket
KL   • Partly used tickets - within 13 months of the      all depends on market conditions at time       Yes (unused taxes and fuel         The refund charge : EUR15 for wholly unused ticket. Credit Card Auto Refund Procedure
     first travel date                                    of issue (refer the fare list or contact KLM   surcharge are refundable even for And there is no refund charge for partial unused     1. Agent should report the refund fare, tax,
     • Unused tickets - within 13 months of the           directly)                                      non-refundable tickets)            ticket                                              commission and cancellation fee/administration fee
     original issue                                                                                                                                                                             for AF/KL and travel agent in order to have an
                                                                                                                                                                                                actual amount for credit card processing
                                                                                                                                                                                                2. Agent then raise the ACM requests for recalling
                                                                                                                                                                                                their entitled Administration Fee.
KQ   3 yrs from date of issue                             3 yrs from the date of issue                   Yes                                Depends on what type of ticket holding
LA   So that a ticket is eligible for refund it depends   So that a ticket is eligible for refund it     In general we do not refund        We make refunds according to the fare regulation
     on the fare regulation of the fare bought and of     depends on the fare regulation of the fare     surcharges, except Q's when
     the time lapsed from its emission date, which is     bought and of the time lapsed from its         these are part of the fare. And we
     maximum in general until one year after the          emission date, which is maximum in             return taxes
     ticket was issued                                    general until one year after the ticket was
                                                          issued




           Revision date : 8/14/2011                                                                                        Page 8                                                                       The above information is reference only
LH   3 yrs from date of issue                               3 yrs from the date of issue                  Yes(Unused taxes and fuel             Refund penalty varies according to the respective
                                                                                                          surcharges will be refunded for       fare conditions. Other than the stated refund penalty,
                                                                                                          totally unused ticket only. Other     a refund charge of HKD125 will be charged
                                                                                                          surcharges may not be
                                                                                                          refundable.)** Effective
                                                                                                          08Mar2010, LH will not refund
                                                                                                          any longer the fuel surcharge
                                                                                                          (YQ) for non refundable tickets.

LW   1 years                                                Nil                                           Yes                                   Nil
LX   1 yr from date of ticket issued can be done by         1 yr from date of ticket issued can be done   Yes, for fully unused ticket.       Refund penalty according to fare rules. TIC HKD125.-         Administrative fee for HKD300.- to be levied for
     agent. Submit to LX for more than 1 yr (** non-        by agent. Submit to LX for more than 1 yr     For partly unused tkt, no refund if to be added on top.                                          document validity has expired for more than one
     refundable for document issued more than ten           (** non-refundable for document issued        used sectors are more expensive                                                                  year.
     years)                                                 more than ten years)                          than the fare paid                                                                               If the fare is wrongly refunded, an ADM will be sent
                                                                                                                                                                                                           for the difference plus our administration fee for
                                                                                                                                                                                                           EUR10
LY 2 yrs after date of issue                                1 yr after date of issue                 Refer airline directly                     subject to airline fare list
MD 3 month after ticket expired                             3 months after ticket expired            Yes, if more then HKD125 refund            HKD125 refund charge for normal fares, others
                                                                                                     charge                                     subject to ticket rules
MH within 18 mths from ticket's original date of issue within 18 mths from ticket's original date of Yes (MH refund fuel surcharge an           refund admin fee is HKD125.00 or fixed amount
                                                       issue                                         dunused tax)                               specified on the fare sheet
MK within 6 mths after expiry of ticket                within 6 after expiry of ticket               Yes                                        Rebooking fee and penalty charge as stipulated in
                                                                                                                                                the fare rules
MU 13 months                                                within the ticket validity                    Yes, but should refund with the       Rebooking Fees: Some of the market fare ticket
                                                                                                          ticket validity                       Refund penalty: Normal fare ticket @HKD110,
                                                                                                                                                Market fare ticket subject to the fare notices
NH   Not later than 30 days after the expiration the        Not later than 30 days after the expiration   Yes                                   No handling charge on 'TAX Refund Only' case.
     ticket or MCO                                          the ticket or MCO                                                                   Refund charge depends on the type of ticket issued:
                                                                                                                                                (1) Wholly Unused Normal Fare - HKD125, (2)
                                                                                                                                                Partially Used Normal Fare - JPY1000, (3) Market
                                                                                                                                                Fare refer to fare list, (4) Others refer to fare rules.

NX   2 yrs after date of ticket issue                       2 yrs after date of ticket issue              Yes there is cancellation fee for     Hong Kong Cancellation fee: (1) completely unused          Macau Cancellation fee: (1) completely unused
                                                                                                          refunding ticket (except refund tax   published fare ticket = HKD120; (2) Partly used            published fare ticket=MOP130; (2) Partly used
                                                                                                          only) Cancellation fee will be vary   published fare ticket = HKD120; (3) Completely             published fare ticket = MOP130; (3) Completely
                                                                                                          from different ticket issuing         unused market fare ticket = HKD240; (4) partly used        unused market fare ticket = MOP260; (4) partly
                                                                                                          country (Pls contact airline for      market fare ticket = HKD120                                used market fare ticket = MOP130
                                                                                                          more details!)
NZ 13 mths after date of commencement of travel normally net fare tickets are non-                        Only together with tkt refund         refund admin fee is HKD125.00.                             Other fees will be dependent on prevailing fare
   or DOI if o travel had commenced (assumed no refundable (as stated on the tkts) but                                                                                                                     rules or industry practices
   other restriction exists)                    depending on the situation. Eg: death or
                                                serious illness of pax or pax's family
                                                member 9most common exception)
OM 1 year                                       Nil                                                       Yes                                   Nil
OS 18 mths after date of issue                  18 mths after date of issue                               Yes                                   rebooking fee around HKD400
OZ No restriction                               No restriction                                            Yes                                   Market fare penalty (KOR) HKD800 per change
                                                                                                                                                Refund penalty HKD200 of unused fare
                                                                                                                                                Refund penalty HKD800 of unused fare for USA
                                                                                                                                                route
PG   3 years after date of ticket issue                     3 years after date of ticket issue            Yes                                   handling fees : PG charge for refund domestic
                                                                                                                                                HKD100 & internation HKD 200
PK   1 yr, From the date of issue for fully unutilized e-   1 yr, From the date of issue for fully        All types of taxes except service     Refund charge of HKD250 applicable on fully                Rebooking fees are subject to fare conditions and
     tickets and                                            unutilized e-tickets and                      charge & user fees                    unutilized ticket ussued in HKG, and other ticket will     routing, it may apply on some occasions
     From the date of last flown segment in case of         From the date of last flown segment in                                              juridical at place of issue
     partially utilized e -tickets                          case of partially utilized e -tickets




           Revision date : 8/14/2011                                                                                          Page 9                                                                             The above information is reference only
PR   Refundable 1 yr and 30 days from date of issue Refundable unused tickets can be            refundable within 30 days after    Refund penalty of HKD500 for totally unused special
                                                    refunded within 30 days after expiry of the the expiry of the ticket           fare tickets; For published fare, pls refer to fare rules
                                                    ticket
PS   One year from date of issue                    One year from date of issue                 Yes, provided ticket is refundable rebooking fee USD100, for system fare, please refer
                                                                                                                                   to fare rules for refund penalty
QF   2 yrs from date of ticket issue                2 yrs from the date of issue                Yes (refund unused taxes items Date change fee : HKD0-HKD2000 for certain adhoc Refund charges : Market fares HKD125 - HKD1250
                                                                                                except service / handling          promotins - agents must refer to various fare             for wholly unused tickets / nonrefundable refer
                                                                                                charges)                           conditions                                                various fare conditions; Refund charges : Publised
                                                                                                                                                                                             fares - TIC charges or as per fare rules, whichever
                                                                                                                                                                                             is higer
QR   1 yr after ticket expiry                       1 yr after ticket expiry                    Yes - refund charge HKD125         Refund charge HKD125 or refer to fare condition.
                                                                                                                                   Rebooking fee -subject to fare condition
RA   3 yrs of ticket issuance                       3 yrs of ticket issuance                    Yes (RA refund unused tax items Refund penalty is HKD125
                                                                                                and the surchargers items)

RJ   18 mths                                             18 mths                                      All unused taxes are refundable        It differs by RBD and class of service they should be
                                                                                                      expect service charge & PTA            as filled throught the GDSs
                                                                                                      services
SA   1 yr from date of ticket issue                      1 yr from the date of issue                  Taxes etc. are only refunded if the    Refunds will be done with a minumim of a admin
                                                                                                      ticket is less than the 1 yr. If the   fee(HKD 300.00) or the cancellation fee as per fare
                                                                                                      ticket is non-refundable we will       rule
                                                                                                      refund the taxes
SK   2 yrs from date of ticket issue                     2 yrs from the date of issue                 Not used taxes are refundable as       SK charge HKD125 as a handling refund charge for                 Service fee HKD250 for refund handled by SK town
                                                                                                      well as insurance surcharge            any taxes or fuel refund                                         office
SV   1 year                                              1 year                                       Yes                                    SR50
SQ   15 mths after the expirty of the validity period    15 mths after the expriy of the validity     Yes for YQ and unused taxes only       Market fares : rebooking fee/refund charge refer to fare
                                                         period                                                                              rules.
                                                                                                                                             Published fares :
                                                                                                                                             SQ filed fares - HKD800 for totally unused and partially
                                                                                                                                             used tickets.
                                                                                                                                             SQ filed fares + OAL/YY fares - HKD800 plus amount per
                                                                                                                                             OAL/YY fare rules for totally unused and partially used
                                                                                                                                             tickets.
                                                                                                                                             OAL/YY/Joint fares - HKD125 plus amount per fare rules
                                                                                                                                             for totally unused ticktes. Partially used: amount as per fare
                                                                                                                                             rules.

TG   2 yrs after date of ticket issue                    2 yrs after date of ticket issue             Yes (Unused tax items & Fuel     Rebooking fees HKD500/HKD250 (depends on tour
                                                                                                      surcharge except service         code); Refund penalty HKD125 / HKD500 (depends
                                                                                                      charges)                         on tour code); Lost fees HKD400 equiv. USD50 (eff
                                                                                                                                       on 01Jan06)
TK   24 mths from the original date of issue             24 mths from the original date of issue      Yes                              Standard re-booking charge from HKD is 50USD;
                                                                                                                                       The refund charges on our restrictive fares are
                                                                                                                                       30USD; Our premium fares have no refund charge
UA   2 years from date of ticket issue                   2 years from date of ticket issue            Refund unused tax & surcharges - Refund penalties depend on the type of tickets
                                                                                                      Yes                              issued: (1) Fully unused published fare HKD125, (2)
                                                                                                                                       Special Market fare - refer to fare sheet

UL   1 year after date of ticket issue                   1 year after date of ticket issue            Yes                              charge $400 administrative fee for handling refund
UN   before 5 days till the date of departure            -                                            Yes                              Yes, 235HKD one way
UO   25 mths after date of ticket issued                 25 mths after date of ticket issued          Yes                              According to respective fare rules                                     According to respective fare rules
US   1 year after date of ticket issue                   1 year after date of ticket issue            NIL
VN   13 mths - count from date of issue                  13 mths - count from date of issue           Yes, with service charge $250.00                                                                        Market fare - refer fare rule

VS   Paper tkt no limited in refund application perio.   Market fare is highly depends on the fare Yes, unused taxes and fuel                Published fare is HKD250 for direct pax, HKD125 for
     For e-tkt, 45 days from original travel date        conditions. Basically, period will follow the surcharge only                        trade. For nett fare depends on the fare rules
                                                         same as published fare
WY -                                                     1 year                                        Yes, for unused ticket only           Refer to GDS




           Revision date : 8/14/2011                                                                                      Page 10                                                                                   The above information is reference only
YO   1 year                                 1 year                                     Yes              Ref to GDS fare rules + HKD125
ZH   In the validate period of the ticket   According to the terms and conditions of   Yes.             According to the terms and conditions of each ticket.
                                            each ticket
ZI   1year                                  1 year                                     TBA              Refer to GDS




             Revision date : 8/14/2011                                                        Page 11                                                           The above information is reference only
                                                                                                                                                                                     b1417201-942c-47c9-9883-a7ee6bf152ab.XLS




          A       B    C     D    E     F   G     H   I   J   K   L   M   N   O   P   Q   R   S   T   U   V   W   X   Y   Z   AA   AB   AC   AD   AE   AF   AG AH    AI   AJ   AK   AL   AM AN AO    AP AQ AR      AS   AT   AU     AV AW AX    AY   AZ   BA BB BC BD     BE   BF   BG BH   BI   BJ   BK   BL   BM BN BO BP BQ BR       BS   BT   BU   BV BW BX    BY   BZ   CA CB CC CD CE CF CG CH
 1                                                                                                                                                                  E-Ticket - Implementation Status (Hong Kong)
 2
 3   Latest ET implementation status:
 4               3U 9B 9W AA AC AF AI AM AR                   AY BA BD BG     BI BR BT CA     CI CO CX CZ     DL EK ET    FJ FM FT GA GF HA HM HR HX IC                   IT   JJ   JL KA KC     KE KL KQ LA       LH LW LX LY MD MF MH MK MU NH NW NX NZ OM OS OZ PG PK PR PS                                  QF QR RA RJ     S7 SA   SK SQ SU SV        TG TK UA UL UN UO         US VN VS VV YO ZH
 5   Abacus       E     E    E    E     E   E     E   E       E   E   E       E   E       E   E   E   E   E   E   E   E   E   E    E    E    E    E         E   E    E    E         E    E   E   E    E   E    E   E            E   E       E   E    E    E   E   E   E   E         E   E   E    E    E         E   E   E   E   E   E   E    E    E    E    E E  E  E      E         E   E E   E  E  E
 6   Amadeus      E     E    E    E     E   E     E   E   E   E   E   E       E   E   E   E   E   E   E   E   E   E   E       E    E    E    E    E    E    E   E    E    E    E    E    E   E   E    E   E    E   E    E       E   E   E       E    E    E   E   E   E   E    E    E   E   E         E    E    E   E   E   E   E   E   E    E    E    E    E E  E  E   E  E         E   E E   E  E  E
 7   Galileo      E     E    E    E     E   E     E   E   E   E   E   E   E   E   E   E   E   E   E   E   E   E   E   E   E   E    E    E    E    E    E    E        E    E    E    E    E   E   E    E   E    E   E            E   E   E   E   E    E    E   E   E   E   E    E    E   E   E         E    E    E   E       E   E   E   E    E    E    E    E E  E  E   E  E         E   E E   E  E  E
 8   Sabre                   E    E     E   E     E   E   E   E   E   E       E   E   E   E   E   E   E   E   E   E   E       E    E    E    E    E    E    E   E    E    E         E    E   E   E    E   E    E   E    E       E   E   E       E    E    E   E   E       E    E    E   E   E    E    E    E    E   E   E   E   E   E   E    E    E    E    E E  E         E         E   E   E   E   E
 9   Worldspan          E    E    E     E   E     E   E   E   E   E   E       E   E   E   E   E   E   E   E   E   E   E            E         E    E    E    E        E    E    E    E    E       E    E   E        E    E       E   E           E    E    E   E   E       E         E   E   E         E         E   E       E       E   E    E    E    E   E   E   E    E    E       E   E   E   E
10   Travelsky               E    E     E   E                 E   E               E       E   E   E   E   E   E   E   E       E         E                       E                   E    E   E   E    E   E        E            E               E         E   E   E   E   E         E   E   E         E         E   E           E       E    E    E        E   E   E    E        E       E   E   E       E
11
12   Reissuing paper ticket into ET:
13   Abacus               Y    Y   Y        Y     Y   Y       Y   Y           Y   Y       Y   Y   Y   Y   Y   Y   Y   Y       Y    Y    Y         Y         Y   Y    Y              Y    Y   Y   Y    Y   Y    Y   Y            Y   Y           Y    Y    Y   Y   Y   Y             Y   Y   Y    Y    Y         Y   Y   Y       Y   Y   Y    Y    Y        Y   Y   Y    Y        Y       Y   Y       Y   Y
14   Amadeus          Y        Y                      Y   Y   Y   Y   Y           Y   Y       Y   Y       Y   Y   Y   Y            Y    Y    Y    Y    Y    Y   Y    Y    Y         Y    Y   Y        Y   Y    Y   Y    Y       Y   Y   Y       Y    Y        Y   Y            Y    Y       Y         Y    Y    Y   Y   Y       Y   Y   Y    Y    Y    Y   Y   Y   Y    Y    Y       Y   Y   Y   Y   Y
15   Galileo                   Y   Y        Y     Y   Y       Y   Y   Y                   Y   Y   Y       Y   Y   Y           Y                                      Y              Y    Y   Y        Y            Y                Y       Y   Y    Y        Y   Y                 Y       Y         Y         Y           Y                Y             Y   Y   Y    Y    Y       Y   Y   Y           Y
16   Sabre                Y    Y   Y        Y     Y   Y   Y   Y   Y   Y       Y   Y   Y   Y   Y   Y   Y   Y   Y   Y   Y       Y    Y    Y         Y    Y    Y   Y    Y              Y    Y   Y   Y    Y   Y    Y   Y    Y       Y   Y   Y       Y    Y    Y   Y   Y       Y    Y    Y   Y   Y    Y    Y    Y    Y   Y   Y       Y   Y   Y    Y    Y    Y   Y   Y   Y    Y        Y   Y   Y   Y   Y   Y   Y
17   Worldspan        Y   Y    Y   Y        Y     Y   Y   Y   Y   Y   Y       Y   Y   Y   Y   Y   Y   Y   Y   Y   Y   Y            Y         Y    Y    Y    Y        Y    Y         Y            Y    Y   Y        Y    Y       Y   Y           Y    Y    Y   Y   Y       Y         Y   Y   Y         Y         Y   Y       Y       Y   Y    Y    Y    Y   Y   Y   Y    Y    Y       Y   Y   Y   Y
18
19
20                                                                                                                                                              E-Ticket - Implementation Status (Macau)
21
22   Latest ET implementation status:
23               3U 9B 9W AA AC AF AI AM AR                   AY BA BD BG     BI BR BT CA     CI CO CX CZ     DL EK ET    FJ FM FT GA GF HA HM HR HX IC                   IT        JL KA KC     KE KL KQ LA       LH LW LX LY MD MF MH MK MU NH NW NX NZ OM OS OZ PG PK PR PS                                  QF QR RA RJ     S7 SA   SK SQ SU SV        TG TK UA UL UN UO         US VN VS VV YO ZH
24   Abacus       E          E    E     E   E     E   E       E   E           E   E       E   E   E   E   E   E   E   E       E    E    E    E    E         E   E    E    E         E    E   E   E    E   E    E   E            E   E       E   E    E    E   E   E   E   E         E   E   E    E    E         E   E   E   E   E   E   E    E    E    E    E E  E  E      E         E   E E      E  E
25   Amadeus            E    E    E     E   E     E   E       E   E   E       E   E   E   E   E   E   E   E   E   E   E       E    E    E    E         E    E   E    E    E         E    E   E   E    E   E        E    E       E   E   E       E    E    E   E   E   E   E    E    E   E   E         E    E    E   E       E   E   E        E    E    E    E E  E  E   E  E         E   E E   E  E  E
26   Galileo                      E     E   E     E   E       E       E   E   E   E   E   E   E   E   E   E   E       E            E    E    E    E    E    E             E    E    E    E   E   E        E    E   E            E   E       E   E    E    E   E   E   E   E    E    E   E   E         E    E    E   E       E   E   E   E    E    E    E    E E  E  E   E  E         E       E   E   E   E
27   Travelsky               E    E     E   E                 E   E               E       E   E   E   E   E   E   E   E       E         E                       E                   E    E   E   E    E   E        E            E               E         E   E   E   E   E         E   E   E         E         E   E           E       E    E    E         E E  E  E      E             E   E   E       E
28
29   Reissuing paper ticket into ET:
30   Abacus               Y    Y   Y        Y     Y   Y       Y   Y           Y   Y       Y   Y   Y   Y   Y   Y   Y   Y       Y    Y    Y         Y         Y   Y    Y              Y    Y   Y   Y    Y   Y    Y   Y            Y   Y           Y    Y    Y   Y   Y   Y             Y   Y   Y    Y    Y         Y   Y   Y       Y       Y    Y    Y        Y   Y   Y    Y        Y       Y   Y       Y   Y
31   Amadeus          Y        Y                      Y   Y   Y       Y           Y   Y       Y   Y       Y       Y   Y                 Y    Y         Y        Y    Y    Y         Y    Y   Y            Y        Y    Y       Y   Y   Y       Y    Y        Y                Y    Y       Y         Y    Y    Y   Y   Y       Y            Y         Y   Y   Y             Y       Y   Y   Y   Y   Y




                      Revision Date : 8/14/2011
Number    NAME                                                 ADDRESS 1                                                ADDRESS 2                                ADDRESS 3                 CODE
      1   Accessrail                                           Rm 1001, Tung Ming Building                              40 Des Voeux Road Central                Hong Kong           450   9B
      2   Aeroflot - Russian Int'l Airlines                    Suite 2918, Shui On Centre                               6-8 Harbour Road, Wanchai                Hong Kong           555   SU
      3   Aerosur                                              Rm 1003, Tung Ming Building                              40 Des Voeux Road Central                Hong Kong           275   5L
      4   Aerolineas Argentinas                                Rm 2505 Caroline Centre                                  28 Yun Ping Rd, Causeway Bay             Hong Kong           044   AR
      5   Aerosvit Airlines                                    Rm 1001, Tung Ming Building                              40 Des Voeux Road Central                Hong Kong           870   VV
      6   Aerovias de Mexico, S.A. De C.V                      Av. Paseo de la Reforma #445, Col. Cuauhtemoc            06500, Mexico City                       Mexico              139   AM
      7   Air Astana                                           4a Akhmetov Str. Almaty                                  050039,                                  Kazakhstan          465   KC
      8   Air Baltic Corporation                               Riga International Airport                               Riga LV 1053                             Latvia              657   BT
      9   Air Canada                                           Rm 1612 Tower One, New World Tower                       18 Queen's Road, Central                 Hong Kong           014   AC
     10   Air China Ltd                                        Rm 907-910, 9/F China Resources Bldg                     26 Harbour Road, Wanchai                 Hong Kong           999   CA
     11   Air France                                           18/F, Vicwood Plaza                                      199 Des Voeux Road Central               Hong Kong           057   AF
     12   Air Macau                                            398 Alameda Dr. Carlos D'Assumpcao                       12-18 andar                              Macau               675   NX
     13   Air Madagascar                                       Rm 403, 4/F Mirror Tower                                 61 Mody Road, T S T East                 Kowloon             258   MD
     14   Air Mauritius                                        Rm 701A, 7/F, Tower 1, Admiralty Centre                  18 Harcourt Road, Admiralty              Hong Kong           239   MK
     15   Air New Zealand Ltd                                  Rm 5111-12, 51/F, The Center                             99 Queen's Road Central                  Hong Kong           086   NZ
     16   Air Niugini                                          Room 1901, 19/F., Far East Finance Centre                16 Harcourt Road, Admiralty              Hong Kong           656   PX
     17   Air Pacific Ltd                                      Air Pacific Maintenance & Admin Center                   Nasoso road, Nadi                        Fiji                260   FJ
     18   Air Seychelles                                       10/F Tung Ming Building                                  40 Des Voeux Road Central                Hong Kong           061   HM
     19   Aigle Azur                                           Rm 1003, Tung Ming Building                              40 Des Voeux Road Central                Hong Kong           439   ZI
     20   All Nippon Airways Co Ltd                            Suite 1908, Tower 6, The Gateway                         9 Canton Road, Harbourt City             Kowloon             205   NH
     21   American Airlines Inc                                Rm 2907 Central Plaza                                    18 Harbour Road, Wanchai                 Hong Kong           001   AA
     22   Asiana Airlines                                      Suites 1210-11, Tower 2, The Gateway                     25 Canton Road, Harbour City, T S T      Kowloon             988   OZ
     23   Austrian Airlines                                    Rm 403 Mirror Tower                                      61 Mody Road, T S T East                 Kowloon             257   OS
     24   Avianca Airlines                                     Rm 1001 Tung Ming Building                               40 Des Voeux Road Central                Hong Kong           134   AV
     25   Bangkok Airways                                      1418 Jardine House,                                      1 Connaugth Place,                       Hong Kong           829   PG
     26   Biman Bangladesh Airlines                            216-217 Houston Centre                                   63 Mody Road, T S T                      Kowloon             997   BG
     27   British Airways                                      24/F Jardine House                                       1 Connaught Place, Central               Hong Kong           125   BA
     28   British Midland                                      Rm 1012 China Aerospace Tower, Concordia Plaza           No. 1 Science Museum Road                Kowloon             236   BD
     29   Cathay Pacific Airways Ltd                           Suite 1808, 18/F., Tower 6, The Gateway                  Harbour City, 9 Canton Road, T S T       Kowloon             160   CX
     30   China Airlines                                       Suite 2701-2705, 27/F Devon House                        Taikoo Place, 979 King's Road            Hong Kong           297   CI
     31   China Eastern Airlines                               31/F United Centre                                       95 Queensway                             Hong Kong           781   MU
     32   China Southern Airlines                              Unit B1, 9/F United Centre                               95 Queensway                             Hong Kong           784   CZ
     33   Continental Airlines                                 Suite 1206, Tower 1, The Gateway, Harbour City           25 Canton Road, T S T                    Kowloon             005   CO
     34   Delta Air Lines Inc                                  1908 Cosco Tower                                         183 Queen's Road Central                 Hong Kong           006   DL
     35   El Al Israel Airlines Ltd                            Rm 2205, Tower One, Lippo Ctr                            89 Queensway                             Hong Kong           114   LY
     36   Emirates                                             11/F Henley Bldg                                         5 Queen's Road C                         Hong Kong           176   EK
     37   Ethiopian Airlines                                   Unit 1102, Lippo Sun Plaza                               28 Canton Road, T S T                    Kowloon             071   ET
     38   Etihad Airways                                       Near Abudhabi Int'l Airport, P.O. Box no 35566           Abu Dhabi                                United Arab Emirate 607   EY
     39   Eva Airways Corporation                              11/F Luk Kwok Centre                                     72 Gloucester Road, Wanchai              Hong Kong           695   BR
          Eva Airways Corporation                              Novos Aterros Do Porto                                   Dynasty Plaza 21A                        Macau               695   BR
     40   Finnair                                              Unit 2312, 23/F Cosco Tower                              183 Queen's Road Central                 Hong Kong           105   AY
     41   Gulf Air Co GSC                                      Rm 2507 Caroline Centre                                  28 Yun Ping Rd, Causeway Bay             Hong Kong           072   GF
     42   Hahn Air                                             16/F A T Tower                                           180 Electric Road, North Point           Hong Kong           169   HR
     43   Hawaiian Airlines                                    Rm 23 New Henry House                                    10 Ice House Street, Central             Hong Kong           173   HA
     44   Heli Air Monaco                                      10/F Tung Ming Building                                  40 Des Voeux Road Central                Hong Kong           747   YO
     45   HK Dragon Airlines Ltd                               Suite 1808, 18/F., Tower 6, The Gateway                  Harbour City, 9 Canton Road, T S T       Kowloon             043   KA
     46   Hong Kong Express Airways Ltd                        7/F One Citygate                                         20 Tat Tung Rd, Tung Chung               Lantau              128   UO
     47   Hongkong Airlines Ltd                                Suite 2705                                               No 9 Queen's Road Central                Hong Kong           851   HX
     48   Japan Airlines Int'l Co Ltd                          30/F Tower 6, The Gateway,Harbour City                   9 Canton Road, T S T                     Kowloon             131   JL
     49   Jet Airways                                          Suites 3010-11, 30/F Tower 1, The Gateway                Harbour City, 9 Canton Road, T S T       Hong Kong           589   9W
     50   Kenya Airways                                        25/F Caroline Centre                                     28 Yun Ping Road, Causeway Bay           Hong Kong           706   KQ
     51   Kingfisher Airlines Ltd                              7/F Times Square, Western Express Highway                Andheri [East], Mumbai-40069             India               090   IT
     52   KLM Royal Dutch Airlines                             18/F, Vicwood Plaza                                      199 Des Voeux Road Central               Hong Kong           074   KL
     53   Korean Air                                           11/F, Twr 2, South Seas Ctr                              75 Mody Rd, T S T E                      Kowloon             180   KE
     54   Lan Airlines                                         Unit C, 21/F Neich Tower                                 128 Gloucester Road, Wanchai             Hong Kong           045   LA
     55   Lufthansa German Airlines                            10/F Guangdong Investment Tower                          148 Connaught Road, Central              Hong Kong           220   LH
     56   MIAT Mongolian Airlines                              Rm 1001 Tung Ming Building                               40 Des Voeux Road Central                Hong Kong           289   OM
     57   Malaysia Airlines System                             23/F., AIA Plaza                                         18 Hysan Avenue, Causeway Bay            Hong Kong           232   MH
     58   National Aviation Company of India Ltd               Rm 1001 Tung Ming Building                               40 Des Voeux Road Central                Hong Kong           058   IC
     59   Air India (National Aviation Company of India Ltd)   Unit 4401, 44/F Hopewell Center                          183 Queen's Road East, Wanchai           Hong Kong           098   AI
     60   Northwest Airlines Inc                               1908 Cosco Tower                                         183 Queen's Road Central                 Hong Kong           012   NW
     61   Oman Air                                             Rm 1003, Tung Ming Building                              40 Des Voeux Road Central                Hong Kong           910   WY
     62   P T Garuda Indonesia                                 Unit 01, 10/F.                                           68 Yee Wo Street, Causeway Bay           Hong Kong           126   GA
     63   Pacific Wings Airlines Ltd                           Rm 1001 Tung Ming Building                               40 Des Voeux Road Central                Hong Kong           568   LW
     64   Pakistan International Airlines                      Rm 109, 1/F, Tsim Sha Tsui Centre                        66 Mody Road, TSTE                       Kowloon             214   PK
     65   Philippine Airlines Inc                              305 East Ocean Centre                                    98 Granville Rd                          Kowloon             079   PR
     66   Qantas Airways Ltd                                   24/F Jardine House                                       1 Connaught Place, Central               Hong Kong           081   QF
     67   Qatar Airways                                        Rm 4118-4119 Jardine House                               1 Connaught Place, Central               Hong Kong           157   QR
     68   Royal Brunei Airlines                                Rm 2505A, 25/F Caroline Centre                           28 Yun Ping Rd, Causeway Bay             Hong Kong           672   BI
     69   Royal Jordanian                                      Rm 1101, Jubilee Centre                                  18 Fenwick Street, Wanchai               Hong Kong           512   RJ
     70   Royal Nepal Airlines                                 Rm 704, Lippo Sun Plaza                                  28 Canton Road, T S T                    Kowloon             285   RA
     71   Saudi Arabian Airlines                               Unit 1902, 19/F, Far East Finance Centre                 16 Harcourt Road, Admiralty              Hong Kong           065   SV
     72   Scandinavian Airlines System                         Suite 3607, 36/F China Resources Bldg                    26 Harbour Road, Wanchai                 Hong Kong           117   SK
     73   Shanghai Airlines Co Ltd                             Unit B, 31/F United Centre                               95 Queensway                             Hong Kong           774   FM
     74   Shenzhen Airlines                                    Unit No. 1117, 11/F Peninsula Centre                     No. 67 Mody Road, Kowloon                Hong Kong           479   ZH
     75   Siberia Airlines                                     Rm 303 Tung Ming Bldg                                    40 Des Voeux Road Central                Hong Kong           421   S7
     76   Sichuan Airlines Co Ltd                              8/F Sichuan Airlines Building, Shuangliu Int'l Airport   Chengdou City Sichuan Province, 610202   China               876   3U
     77   Siem Reap Airways International                      Jardine House 1418                                       1 Connaught Place, Central               Hong Kong           084   FT
     78   Singapore Airlines Ltd                               17/F United Centre                                       95 Queensway                             Hong Kong           618   SQ
     79   South African Airways (Pty) Ltd                      6/F Club Lusitano                                        16 Ice House Street Central              Hong Kong           083   SA
     80   South East Asian Airlines                            Rm 1003 Tung Ming Building                               40 Des Voeux Road Central                Hong Kong           931   DG
     81   Srilankan Airlines                                   Rm 2703 27/F Tower 1 Lippo Centre                        89 Queensway                             Hong Kong           603   UL
     82   Swiss International Air Lines Ltd                    10/F, Guangdong Investment Tower                         148 Connaught Road, Central              Hong Kong           724   LX
     83   TAM Airlines                                         Calle Leganitos 47                                       7a Planta, 28013 Madrid                  Spain               957   JJ
     84   Thai Airways Int'l Public Co Ltd                     Unit A, 24 Floor United Centre                           95 Queensway                             Hong Kong           217   TG
     85   Turkish Airlines                                     Rm 1703 Jubilee Centre                                   18 Fenwick Street, Wanchai               Hong Kong           235   TK
     86   Transaero Airlines                                   Bolshaya Polyanka Street                                 47, bld 1, Moscow, 119180                Russian             670   UN
     87   U.S. Airways                                         Rm 1012 China Aerospace Tower, Concordia Plaza           No. 1 Science Museum Road                Kowloon             037   US
     88   Ukraine Int'l Airlines                               Rm 1012 China Aerospace Tower, Concordia Plaza           No. 1 Science Museum Road                Kowloon             566   PS
     89   United Airlines                                      12/F Tower 1, The Gateway, Harbour City                  25 Canton Road, T S T                    Kowloon             016   UA
     90   Uzbekistan Airways                                   Rm 1003, Tung Ming Building                              40 Des Voeux Road Central                Hong Kong           250   HY
     91   Vietnam Airlines                                     Unit 1004, 10/F., Tower One Lippo Centre                 No. 89 Queensway                         Hong Kong           738   VN
     92   Virgin Atlantic Airways                              8/F Alexandra House                                      16-20 charter Road, Central              Hong Kong           932   VS
93 Xiamen Airlines   Unit C-D 8//F Max Share Centre   373 King's Road, North Point   Hong Kong   731   MF

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:2
posted:8/15/2011
language:German
pages:14