Product Development Manager Resume in Tampa bay FL by AplayerResumes

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									Yetta Marcus Jaworski
471 Harbor Drive N Indian Rocks Beach, FL 33785 (727) 517-8940

PRODUCT DEVELOPMENT / PRODUCT MARKETING Dynamic, creative, accomplished professional specializing in developing, marketing and supporting applications and enabling services for emerging technologies. 15+ years of diversified, customer focused experience in the telecommunications, digital media, information and computer industries. Key strengths and skills include:  Process development, mapping  Escalation and Problem  Web and Store design and and continuous improvement resolution implementation:Coffee Cup Html Editor, Shopping Cart  Product development  Training development and Creator, FTP file management delivery  End-to-end service delivery:  Superior computer skills: presale, quoting, contracting,  Excellent organizational and Microsoft Office Suite: Word, ordering, provisioning, billing interpersonal skills Excel, PowerPoint, Access, and service assurance  Innovative, creative and Microsoft Project, Visio, Net  Presentation development and analytical thinking Conferencing delivery  Technical and User  Project Management and tracking Documentation development  Sales and Customer support PROFESSIONAL EXPERIENCE Independent Consultant, Indian Rocks Beach, FL 2009 – Present  Web Site and On-line store design and implementation: Webmaster:  Master Volunteer for Pinellas County Health and Sciences extension. Consulting with employees to port 10 week classroom seminar to on-line distance learning format. VERIZON, New York, NY and Tampa, FL 1986 – 2008 Manager - Product Development (2005 – 2008) Responsible for end-to-end processes, product development and implementation efforts surrounding launch and maintenance of Verizon’s Strategic and Advanced Data Services worth >$800M of annual revenue.  Led Verizon’s process improvement team focusing on reducing the implementation time of ILEC Optical Ring services resulting in projected corporate savings of ~$2M annually.  Spearheaded team to support Verizon’s initiative changing delivery of data services from fixed tariff structure to negotiated contracts. Successfully coordinated programs which implemented >350 customer contracts within one year worth $20M+ in recurring annual revenue.  Supervised and developed staff, tracked and reported on IT schedule and $2M budget.  Developed presentations, M&P (Method and Procedure) documentation and delivered training to Sales, Project Management and Operations ensuring successful launch of all products. Manager - Process and Market Assurance (2001 – 2005) Responsible for processes, product development and implementation issues surrounding launch and maintenance of Verizon’s Optical Transport products accounting for > $200M of annual revenue.  Led teams to define and document business requirements and end to end processes for launch of Ethernet Private Line Services. Initiated, defined and coordinated IT projects to support ordering, provisioning, billing and service assurance.  Directed User Acceptance Testing including test plan development, testing, trouble reporting and trouble resolution. Subject Matter Expert (SME) for all issues during and post product deployment ensuring a successful coordinated product launch.  Launched Co-Marketing and Cooperative Support agreement with EMC Corporation to market Optically Extended Storage Area Networks which included development of joint value proposition, service definition, target market selection, collateral, sales tools, marketing, budget and communications plans.

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Manager - Product Development, Web and E-Commerce Services (1999 –2001) Led Product Development and Technical Support for Web Hosting and E-Commerce product offerings.  Guided development and deployment of Shared Web service for K-12 Schools and web-enabling of legacy applications. Managed vendor relationships ensuring successful product rollout. Product Manager – Video Services (1997 – 1999) Responsible for Product Development of an integrated multi-point video conferencing product.  Provided strategic direction and product vision, defining and articulating market demand ensuring the technology and product requirements met customer needs.  Completed service description, marketing and pricing plans; developed pilot architecture and project plans to support customer trials and initial service; directed purchasing, installation and integration of complete system; development of operations methods and procedures, customer support scripts, documentation and billing; and successfully conducted customer trial.  Developed demonstration system to present new subsidiary strategy, products and services. Responsible for concept development, coordinating equipment purchase, installation, hardware and software development, configuration and testing. Presented product line demonstrations at Sales meetings, to key customers and executive management, business partners and at industry trade shows. Associate Director – Electronic Services (1996– 1997) Defined, prioritized and recommended functional and product enhancements for an Internet-based directory service supporting 16.5M listings and > 4,000 advertisers.  Established and coordinated a cross-organizational team to address the needs of users with disabilities accessing the Internet. Subject Matter Expert in designing and implementing features and creating an awareness of accessibility issues. Product Manager – Systems Development and Integration (1989–1996) Managed product life cycle and implemented a national CD-ROM directory.  Increased market share, with customer base growing 400% and revenue growth of > 500% in 6 years. Increased customer satisfaction by providing advanced product support and training, enabling a product renewal rate of > 90%.  Created and cultivated a profitable sales channel by integrating vendors in the Law Enforcement and Collections Vertical Markets. Expansion of these relationships accounted for 20% of the total customer base. Directed the development of integration tools used by > 70% of the customer base to create standardized interfaces for both end-users and vendors. Assistant Manager – Product Marketing/Product Management (1988–1989) Staff Manager - Business Planning (1987–1988) Market Manager/Software Specialist (1986–1987) DATAPOINT Corporation, New York, NY 1982–1986 Systems Engineer Provided Customer and Sales Support in the design, sale and maintenance of office automation, communications, video conferencing and data processing products running on Local Area Networks. EDUCATION New York University, New York, NY Master of Professional Studies Interactive Telecommunications Hofstra University, Hempstead, NY Bachelor of Science Major: Computer Science Minor: Business Computer Systems and Chemistry

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