Job Description Housekeeper Supervisor

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Job Description Housekeeper Supervisor Powered By Docstoc
					Golden Jubilee National Hospital                  Agamemnon Street
                                                  Clydebank G81 4DY
NHS National Waiting Times Centre                 Scotland
                                                  Telephone 0141 951 5000
Chief Executive Jill Young                        Fax 0141 951 5500

Recruitment line: 0800 0283 666

Dear Candidate

HOURS: 37.5

The Golden Jubilee National Hospital welcomes your enquiry in connection with the
above post. Please find enclosed an information pack.

Should you wish to submit an application for the above post, please ensure you do so in
advance of the closing date. Late applications will not be forwarded for short listing.

Should you contact the recruitment team to discuss any queries regarding your
application it is advisable that you retain the job reference number as you will be asked
to quote this when you call. Please note that we no longer acknowledge receipt of
applications and therefore you will not receive any further communication until
after the post has been shortlisted.

In the meantime, I wish you success with your application and should you require any
further information or wish to check the progress of your application please do not
hesitate to contact the recruitment team on the contact telephone number shown above.

Yours sincerely

Lynn Mitchell
Recruitment Adviser



      37.5 HOURS PER WEEK


     CLOSING DATE: 17/03/2011


   This information package has been compiled to provide prospective candidates with
    details of the post and background information about Golden Jubilee National

   The contents of this package are as follows:-
          o Job Description
          o Terms and Conditions of Service
          o Application Form
          o Equal Opportunities Monitoring Form
          o Information on Agenda for Change

   The Equal Opportunities Monitoring form is required for monitoring purposes only
    and will not be made available to the interview panel during any part of the
    recruitment process.

   Please note, to ensure that we adhere to our current policy on Equal Opportunities;
    CV’s received with Application Forms will be destroyed prior to Application forms
    being passed for Short listing.

   NWTC operates a NO SMOKING Policy on all Premises and Grounds.

   All offers of employment will be subject to the receipt of satisfactory References,
    Occupational Health screening and Disclosure Scotland clearance if applicable.

   Please send your completed application to:-

               Recruitment Team,
               HR Department
               Golden Jubilee National Hospital
               Agamemnon Street
               G81 4DY

   When returning your completed application and any associated enclosures by Royal
    Mail you must ensure that the correct postage cost is paid. We have been informed
    by the Post Office that they are retaining those which have been underpaid. This has
    resulted in completed applications not being returned until after the closing date, and
    not being included for short listing.

   The short listing process will take place shortly after the closing date.

   As a Disability Symbol user we recognise the contribution that all individuals can
    make to the organisation regardless of their abilities. As part of our ongoing
    commitment to extending employment opportunities all applicants who are disabled
    and who meet the minimum criteria expressed in the person specification will be
    guaranteed an interview.

                       TERMS AND CONDITIONS OF SERVICE

1. Terms and Conditions of Service

The terms and conditions applicable to this post are those of all NHS Employees.

2. Superannuation

You have the option to join the NHS Superannuation Scheme, to participate in the State
Earnings Related Pension Scheme or to take out a Personal Pension.

Employee’s contributions to the NHS Scheme amount to 5% to 8.5% of salary
(depending on rate of Pensionable Pay) and the employers’ contribution equates to 14%
of salary. Employees in the NHS Scheme are “Contracted-out” of the State Earnings
Related Pension Scheme and pay a lower rate of National Insurance contributions.
Employees who choose to participate in the State Earnings Related Pension Scheme
pay the higher rate of National Insurance contribution. A Stakeholder Pension is also

3. Salary

£15,610 TO £18,577

4. Grade

This post is offered on a Band 3

5. Annual Leave

The annual leave entitlement in a full year commencing 1st April to 31st March is 27
days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service. There
are 8 Statutory and Public Holidays in each leave year. (Pro rata where applicable)

6. Hours of Duty

37.5 Hours per week

7. Tenure of Employment

This post is offered on a fixed term basis for one year

8. Asylum and Immigration Act 1996

Under the Asylum and Immigration Act 1996, we are required to carry out checks to
ensure that all prospective employees are entitled to live and work in the United
Kingdom. You will therefore be asked to provide appropriate documentation prior to any
appointment being made.
NHS National Waiting Times Centre

NHS Superannuation scheme:
All staff are eligible to join this scheme from date of commencement. Employee
contributions vary from 5% to 8.5% depending on annual pensionable pay. Benefits
include a lump sum and pension when you retire, life assurance of 2 years’ pay while
you are working, pension and allowances for your spouse and children in the event of
death, and benefits for ill-health retirement. Members of the scheme receive tax relief on
contributions and Lower National Insurance contributions.

Annual leave entitlement (including public holidays):
35 days annual leave on appointment
37 days annual leave after 5 years
41 days annual leave after 10 years

Free car parking

Continuing professional development opportunities

Discounts at the associated Beardmore Hotel

Wide range of voluntary benefits also available:

    Personal accident plan – A benefit which provides tax free payments if you are
    hospitalised, suffer from burns or fractures or suffer a disabling injury. Cost of cover
    ranges from a minimum of £1.50 per month for single cover to £3.00 per month for
    family cover.

    WellWoman plan – This benefit provides up to £6,000 tax free financial support in
    the event of diagnosis of female cancer. Premiums are age related and start at
    £3.00 per month. No medical is required to join the plan.

    Travel insurance – Prices range from £2.95 per month for individual European
    cover to £5.75 per month for family Worldwide cover.

    The Health Scheme – Covers a total of 28 benefits and gives you a tax free cash
    lump sum to assist with medical expenses. Cost is per unit, ranging from £5.85 to
    £22.32 per month.

    Leisure Club membership – Get fit and healthy at the Beardmore Leisure Club for
    only £28 per month.

    Childcare vouchers – If you are a working parent with children under the age of 16
    you could save up to £1,196 per parent, per annum on the cost of childcare.

    Cycle to work scheme – A tax incentive to reduce air pollution and improve your

For more information about the benefits and discounts available to NHS staff, visit



Job Title: Housekeeping Supervisor
Department(s): Housekeeping/ Infection Control

Job Holder Reference:

No of Job Holders: 2


To provide a safe environment for patients, staff and visitors that help reduce Healthcare
Associated Infection (HAI) and is aesthetically pleasing to the eye. This is a working
supervisors post. He/She will be primarily responsible for and work with the Housekeeping
Portering Operations Manager and the Infection Control Team. They will also liaise with
Ward Managers to arrange access for work to be carried out and maintain and keep records
of the Cleaning Programme, including curtains. In the event of infection he/she will organise
the team to carry out disinfection and decontamination according to hospital policy and
advise the Infection Control Team. He/She will work within the budgetary constraints and
will support the Housekeeping Portering Operations Manager in the implementation of
effective departmental systems and procedures. He/She will take an active role in the
training of new staff and the continued training of those already in post. They must be able
to plan in the short term to deliver the core service for the department and implement in the
long term the agreed programs and strategy.


                           Senior Manager Infection Control

                                 Housekeeping/ Portering
                                 Operations Manager

                      2 Chargehand                   2 Chargehand Porters

                      39                                   8 Porters



     Provides housekeeping service to hospital (area specified)

     Complies with hospital Policies and Procedures and Housekeeping Rotas

     Works to the National Specification for Cleaning Services requirements

     No budgetary responsibility but should ensure that resources are used effectively and
     They must be able to plan in the short term for the department the delivery of core
      services and implement in the long term the agreed programs.

     Train staff in the use of equipment and cleaning techniques

     Maintaining Domestic Services Framework and supporting housekeepers with their
      training requirements

     Maintain and encourage staff to keep accurate records (timesheets). This
      includes SSTS System.

The provision of a safe environment for all requires the postholder to work to the GJNH
housekeeping specification for the area. She/He will work throughout the hospital. The
postholder must be flexible to meet the demands of the service. This will include knowledge of
and adherence to all hospital Policies and Procedures but particularly relevant to
Housekeeping and Infection Control. The high standards of environmental cleaning required
by the GJNH will be maintained. The postholder will also demonstrate an awareness of the
safety aspects of dealing with infected linen, waste and soft furnishing within their cleaning
duties. National Domestic Framework for Cleaning Services will be met.

Postholder is monitored by:

      Safe Environment Audit

      HPO Manager monthly audit for the National Monitoring Tool

      Senior Manager Infection Control and Director of Nursing Services
       annual audit

      Infection Control Nurse, Housekeeping Portering Operations Manager and patient
       quarterly audit

      Customer Satisfaction Questionnaire

    Helps to achieve Quality Improvement Scotland (QIS) Standards for cleaning services

      Ensures that the GJNH works beyond the National Specification for cleaning services

      Advise HPO Manager on room occupancy on a daily basis

      Ensure effective communication between Housekeepers, Supervisor and Manager

      Ensure that all cleaning materials are stored safely and manufacturers’ instructions for
       use applied

      Ensure all equipment is kept clean and stored safely. Manufacturers’ instructions for
       use must e followed and the Supervisors/Hospital Engineer informed of any problems

      Assist HPO Manager with Health & Safety Risk assessments and COSHH

      Prioritise Infection Control practice for staff

      Carry out training according to the Manager’s annual programme
       Assist HPO Manager with regular monitoring
     Check that cleaning cupboards and restrooms are maintained and recorded in
      appropriate documentation for Ward Cleaning

     Attends meeting as required by HPO Manager

     Basic computer skills to assists with administration with the monitoring tool

     Assist with staff appraisals and the use of the KSF System


         a. Knowledge of scrubbers, buffers, steam cleaners and vacuum cleaners.

         b. COSHH awareness in the handling and storage and use of cleaning products

         c. Particular knowledge of waste handling and dealing with spillages of blood and
            body fluids.

         d. Completing time sheets for sign off by manager


     The ability to clean a ward or department whilst the day-to-day functions of that
      clinical/non-clinical department are progressing.

     To be aware of Policies and Procedures e.g. waste, linen and ensure that they are
      being followed correctly

     Handling of blood/body fluids (as spillages) safely and effectively

     Able to adjust staffing levels to work demands with budgetary framework

     Able to prioritise cleaning requests for isolation rooms

     Knowledge of cleaning techniques to be used in isolation rooms and terminal cleans

Communicates with and reports to HPO Manager and Senior Manager Infection Control –
      Communicates with housekeeping staff both verbally and in the communication
       book staff assignments ,any problems and off duty requests on a daily basis.
      Communicates with contractors initially via the HPO manager thereafter on a daily
       basis reporting back to the HPO manager or the Senior Manager
       Communicates with departmental managers verbally on a daily basis and via the
       monthly satisfaction audit .
      Communicates the results of the National Cleaning audit to the HPO manager.
      Informs the HPO manager and the Senior manager timeously of any problems with
       staff or staffing
       Seeks advice from the Infection Control Team as appropriate


      Able to operate buffers, scrubbers vacuum cleaners and steam cleaner effectively

      Physically fit to provide cleaning service required sometimes in areas with
       lots of equipment

      Moving and handling skills

      Health & Safety awareness for both themselves and other members of staff

      Safe infection and prevention working practices


Able to achieve the GJNH cleaning specification subject to the variations produced by the
care delivered to patients and the carrying out of our core business.

Able to manage staff and their problems to produce high morale and team work.

Provide a role model for team members by a positive and proactive approach to the service

             Customer Care

             Health & Safety

             COSHH

             Moving and Handling

             Infection Control

             Cleaning Specification

             Domestic Framework for Cleaning Practices

             Good interpersonal skills

             Ability to work on own initiative and part of the team

             Able to organise and direct work objectives

             Supervisor’s Course (Evidence of)

             Basic computer skills

             Previous management experience

             Extensive previous housekeeping experience


A separate job description will need to be signed off by each jobholder
to whom the job description applies.

12.1   Healthcare Support Worker Induction Standards and Code
       of Conduct

Your performance must comply with the “Mandatory Induction
Standards for Healthcare Support Workers in Scotland” 2009; and
with the Code of Conduct for Healthcare Support Workers, both as
amended from time to time, which are attached. (Further copies can
be obtained on-line at or from
your Human Resources Department). Failure to adhere to the
Standards or to comply with the Code may result in poor
performance measures or disciplinary action and could lead to
dismissal; or if you are self employed, such failure will be
deemed to be breach of an essential term of your contract,
allowing us to terminate with or without notice.

Job Holder’s Signature:                                         Date:

Head of Department Signature:                                   Date: