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                                          Wilmington Job Corps Center
                            Office Administration – Procedures and Theory Curriculum
                                               “Road Map” for TAR
                                           https://MrWill-rm113.wikispaces.com

Trainee: ________________________________________              Date entered training: ___________       Portfolio #_____

Orientation to Career Technical Training
   1. Interview with Instructor – Discuss career goals
   2. Review Career Planner (student receives this from CPP & can enter % complete in trade)
   3. Review Training Achievement Record (TAR)
   4. Review Curriculum
   5. Review Classroom expectations / rules (see end of this packet)
   6. Review Advanced Training options (guest speakers, Edison job ctr tour – can receive A+
       cert, network specialist. Potomac job ctr tour – airline reservationist, baggage handler)
Unit One – Office Competencies Needed For Employment
Assignments:
   1. Textbook: The Office Procedures and Technology; Read Section 2-1, p. 35-45             ______
   2. Complete Reviewing The Topic questions, p. 46, write questions and answers             ______   TAR section A 2d
   3. Internet Exercise: Occupational Handbook http://www.bls.gov/oco/
       A. Scroll down to the alphabet & choose three careers that interest you. Print all
          information for all three careers.                                                 ______   TAR section A 2b
       B. Write a career plan that includes attainable goals for each career                 ______   TAR section A 2a
             i. Career plan should be typed in Microsoft Word and should contain a few
                  sentences with requirements for position and when you expect to achieve them.
                       For a career plan example see https://MrWill-rm113.wikispaces.com
Keyboarding / Key Padding – Mavis Beacon Teaches Typing
Student assigned to Mavis Beacon Software; encouraged to work on software 50 minutes daily            TAR section G 1-2
until:
   1. Typing Speed 95% accuracy at 50 WPM (Print out certificate)                            ______   TAR section G 9
   2. 10 Key Typing 100% accuracy at 150 KSPM (Show instructor score in Check-out game)___            TAR section D 2i, G 3


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Unit Two – Workstation Management and Office Safety
Assignments:
   1. Textbook: The Office Procedures and Technology; Read Section 7-2, p. 284-300 ______
   2. Complete Reviewing The Topic questions, p. 301, write questions and answers             ______     TAR section B 1
   3. Project – ergonomics project / quiz (see black Office Admin Reference binder for
        Ergonomics reading & your white portfolio binder for questions.)                      ______     TAR section B 2
Individual Projects
Portfolio Assignments:
   1. Make a Cover Page for your Portfolio Binder in Microsoft Word. Include the following info:         Portfolio
        (Center) Your name, Office Administration Portfolio, a border (Format, Borders & Shading,
        Page Border tab, choose a setting & style), & a picture/graphic (Insert, Picture, Clip Art). _
   2. Make a Spine Label for your Portfolio Binder in Microsoft Word. Click File, New. On
        righthand side menu, click on “On my computer” under Templates. On General tab,
        double click on Spine Label. Change “1.5” Binder Spine Insert Title” to your name. _____
   3. Make a Portfolio Contents page in Microsoft Word. (Type the below info in a new
        document. Center the heading, proofread, & print.)                                    ______

                                     PORTFOLIO CONTENTS

Cover Letter
Resume
Words Per Minute Certificate
Keystrokes Per Minute Certificate
Business Card
Alphabetic Indexing Skills
PowerPoint: Search the Web
Certiprep Test Results: Word 2003




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Unit Three – Effective Job Search
Assignments:
   1. Textbook: The Office Procedures and Technology; Read Section 13-1, p. 516-32 ______
   2. Complete Reviewing The Topic questions, p. 532, write questions and answers          ______
   3. Complete Thinking Critically questions, p. 532, #1, 2, & 4a-f (write out answers only). ___    TAR section G 6d
          A. Complete Activity 1, p. 534: Cover Letter and Resume.
                i. Print resume you created in Ms. LaFate‟s course.                           ____   TAR section G 6d
               ii. Scan resume & send as an attachment in an e-mail to the instructor.       ____    TAR section E 6
              iii. Type cover letter you wrote in Ms. LaFate‟s course.                        ____   TAR section G 6d
          B. Complete Activity 2, p. 534: Follow-up Letter and Job Search Diary.
                i. Type a follow-up letter in Microsoft Word. See “Letters & Memos” section in
                    black Office Admin Reference binder & type follow-up letter on p. 3 (Make up
                    an address and company for your Follow up letter)                     _______    TAR section G 6a
               ii. Type the Job Search diary on p. 531. Print.                            _______    TAR section A 2c
   4. Apply for a position by submitting the resume and cover letter. Send as an e-mail
      attachment. Print job applied for and have instructor review prior to submitting to verify.
      http://delawareonline.gannettonline.com/careerbuilder/index.html                     ______    TAR section G 6d
Unit Four – The First Job and Beyond
Assignments:
   1. Textbook: The Office Procedures and Technology; Read Section 13-2, p. 535-45 ______
   2. Complete Reviewing The Topic questions, p. 546, write questions and answers          ______    TAR section A 1
   3. Complete Activity 1, p. 547: Letter of Resignation (print and e-mail instructor). See          TAR section G 5
      “Letters & Memos” section in black Office Admin Reference binder & type resignation letter
      on p. 4. (Make up an address and company for your Resignation letter.)               ______




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Unit Five – Business English
Assignments (See your white portfolio binder for packets):
Textbook: English Textbook: Basic English Review – English the Easy Way
Packet
   1. Unit 1 Applications 1-15 (even questions only)                                       _____    TAR   section   C   1,2,3,6
   2. Unit 2 Applications 16-25 (even questions only)                                      ______   TAR   section   C   5, 7
   3. Unit 3 Applications 26-41 (even questions only)                                      ______   TAR   section   C   11c
   4. Unit 4 Applications 42-53 (even questions only)                                      ______   TAR   section   C   4
   5. Unit 9 Applications 54-106 (even questions only)                                    ______    TAR   section   C   8, 10
   6. Final Review 1 – 4 Application p. 249-252; Appendix A Spelling & Applications 1-8             TAR   section   C   9
                                                                   (even questions only) ______
Individual Projects
Internet Exercises:
   1. Print a Sample Information Report (www.google.com and type Sample Information Report)         TAR section F 1
   2. Print a Sample Analytical Report (www.google.com and type Analytical Report)          _____   TAR section F 2
   3. Print a Sample of Meeting Minutes (www.google.com and type Meeting Minutes Sample)            TAR section F 4
          A. Identify these parts of Meeting Minutes: Members present, Time meeting called to
             order, Items discussed, Time meeting adjourned                                 _____
   4. Print a Sample of Agenda (www.google.com and type Agenda Example)                    _____    TAR section F 5
Unit Six – Telephone Skills
Assignments (See your white portfolio binder for packet):
   1. Workbook: Effective Telephone Techniques                                                      TAR section E 1
          1. Developing Positive Telephone Communication Skills                           ______
          2. Processing Incoming Calls                                                    ______
          3. Making Telephone Calls                                                       ______
          4. Managing Telephone Calls                                                     ______
          5. Customer Service on the Telephone                                            ______
          6. Using Telephone Equipment & Technology                                       ______
   2. Telephone: Log 20 phone calls (see instructor, student will take calls w/ HR Assistant) ___   TAR section C 11,11b
       See Appendix B of this packet.


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Individual Projects
   1. Supply ordering project                                                                        TAR section E 7
          A. Clear browsing history on Internet.
                  i. Click Tools, Delete Browsing History, Delete Cookies. Are You Sure? Yes.
          B. Close Internet and log back on to http://www.staples.com
                  i. Order the following items:
                    a. Legal ruled writing paper                     h. Hand sanitizer
                    b. Black and blue pens                           i. Sanitizing wipes
                    c. Note pads                                     j. Scissors
                    d. Paper clips (2 sizes)                         k. Tape dispenser
                    e. CD‟s to burn information on                   l. Kleenex
                    f. Binders                                     m. Multi-purpose colored paper
                    g. Calculators                                   n. White printing paper
          C. Save items in the cart and print out list and total price.                    ______
   2. Skill: Windows XP, demonstrate TAR section J 1-16 to the instructor                  ______    TAR section J 1-16
Unit Seven – 10-Key Calculator
Assignment
Textbook: Ten-Key Skill Builder for Calculators
   1. Utilize 10-Key Calculator Station to complete Jobs 1-10 in the textbook. Run calculator        TAR section D 2a-h
      tapes for each exercise completed.                                                    ______
Individual Project:
Assignment (See “Letters & Memos” section in black Office Admin Reference binder)
   1. Type the Ace Business Systems memo on p. 5. Proofread & print.                       ______    TAR   section   G   4
   2. Type the Profcomm Center two-page business letter on p 6 & 7. Staple & print.        ______    TAR   section   G   6b
   3. Type the Internet Use business report on p. 9-11. Staple & print.                    ______    TAR   section   G   7c, 8a
   4. Type the Office Communications Consultants memo on p. 8. Proofread & print.           ______   TAR   section   G   7a
      E-mail memo as an attachment to instructor.                                           ______   TAR   section   G   7b
   5. Type the Meeting Minutes example on p. 12. Proofread & print.                         ______   TAR   section   G   7d




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Unit Eight – Business Math
Assignments (See your white portfolio binder for packets)
Textbook: Business Mathematics with Business Applications (Use book only in class)
Packet
   1. Workshop 4: Adding Decimals p. 10-11 (Do on cash register)                              _____    TAR   section   D   1a
   1. Workshop 5: Subtracting Decimals p. 12-13 (Practice sections, even #s only)              _____   TAR   section   D   1a
   1. Workshop 6: Multiply Decimals p. 14-15 (Practice sections, even #s only)                 _____   TAR   section   D   1b
   1. Workshop 7: Dividing Decimals p. 16-17 (Practice sections, even #s only)                 _____   TAR   section   D   1b
   1. Workshop 13: Fractions to Decimals, Decimals to Percent, p. 28-29 (Practice sections,            TAR   section   D   1c, d
       even #s only)                                                                           _____
   2. Chapter 1: Gross income, p. 92-100 (Practice sections, even #s only)                     _____   TAR   section   I   1
   3. Chapter 2: Net income, p. 115-131 (Practice sections, even #s only)                      _____   TAR   section   I   7
   4. Chapter 4: Checking accounts, p. 164-189 (Practice sections, even #s only)               _____   TAR   section   I   3-6
   5. Chapter 6: Cash purchasing, p. 230-247 (Practice sections, even #s only)                 _____   TAR   section   I   2
   6. Chapter 15: Purchasing, p. 486-507 (Practice sections, even #s only)                     _____   TAR   section   I   8
Individual Project:
Microsoft Publisher exercise – (Start, Programs, Microsoft Publisher, Publications for Print, Select
Business Cards, choose a design you like)
   1. Create your own business card w/ your name, school name & trade, home address, home              TAR section G 6c
       phone #, e-mail address, clip art.
   2. Click File, Print.                                                                      ______




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Unit Nine – Filing
Workbook: Alphabetic Indexing Rules
  Assignments: (Show instructor completed exercises & tests. Test score must be 90%)
  1. Lesson 1, Rule 1 Order of Filing Units p. 1-13;        Self Check 1, p. 5; Exercise 1, p. 7               TAR section H 1a
                Rule 2 Minor Words and Symbols p. 3;        Self Check 2, p. 6; Exercise 2, p. 11
                                                                    Self Check 3, p. 9; Test 1, p. 13
   2. Lesson 2, Rule 3 Punctuation and Possessives, p. 15;      Self Check 4, p. 19; Exercise 3, p. 21         TAR section H 1b
                Rule 4 Single Letters and Abbreviations, p. 16; Self Check 5, p. 23; Exercise 4, p. 25
                Rule 5 Titles and Suffixes, p. 17;              Self Check 6, p. 27; Exercise 5, p. 29;
                                                                                          Test 2, p.31-33
   3. Lesson 3, Rule 6 Prefixes-Articles and Particles, p. 35;      Self Check 7, p. 38; Exercise 6, p. 39     TAR section H 1c
                Rule 7 Numbers in Business Names, p. 35             Self Check 8, p. 41; Exercise 7, p. 43
                Rule 8 Organizations & Institutions, p. 37          Self Check 9, p. 45; Exercise 8, p. 47
                                                                                         Test 3, p. 49
   4. Lesson 4, Rule 9 Identical Names, p. 51                       Self Check 10, p. 57; Exercise 9, p. 59
                                                                                                               TAR section H 1b
                Rule 10 Government Names, p. 53                     Self Check 11, p. 61; Exercise 10, p. 63
                Preparing Cross References, p. 55                                         Exercise 11, p. 65
                                                                                          Test 4, p. 67
   5. Lesson 5, Subject Filing Method, p. 69                        Exercise 12, p. 77; Test 5, p. 83
                Numeric Filing                                       Exercise 13, p. 79; Test 6, p. 85         TAR section H 1d, j-k
                Geographic Filing Method                            Exercise 14, p. 81; Test 7, p. 87
   6. Complete Computer Simulation, Rules 1-10, & print out report after completing all lessons.               TAR section H 2
Skills:
   1. Photocopier training with ECS secretary (see instructor).                            _____               TAR section E 5
   2. UPS / FED EX training with HR Assistant (see instructor). (See appendix C).          _____               TAR section E 4
Unit Ten – Information Processing
Assignments:
   1. Textbook: The Office Procedures and Technology; Read Section 3-1, p. 68-87.         _____
   2. Complete Reviewing The Topic questions p. 88, write questions and answers.          _____                TAR section B 3
   3. Complete Interacting with Others p. 88, write answers only.                         _____


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Unit Eleven – Meetings and Travel
Internet Exercises:                                                                                   TAR section E 2
   1. Book a flight (www.usairways.com)
          a. Click find airport next to To and From to select departure and arrival cities.
          b. Select departure and arrival dates.
          c. Select number of adults and children.
          d. Click search.
          e. Select your flight.
          f. Change print layout to landscape (file, page setup)
          g. Print results page which shows dates, cities, and price of flight.               _____
   2. Book a hotel room (www.hiltonhotels.com)
          a. Enter city & state
          b. Select check-in & check-out dates.
          c. Click Find It
          d. Print results page which shows dates, cities, and price of room.                 _____
   3. Rent a car (www.avis.com)
          a. Select pick-up & return dates.
          b. Enter pick-up city
          c. Click Continue
          d. Select a car
          e. Change print layout to landscape (file, page setup)
          f. Print results page which shows dates, city, and price of car rental.             _____
Unit Twelve – Reading and Writing at Work
Assignments:
   1. Textbook: The Office Procedures and Technology; Read Section 4-1, p. 112-125.           _____
   2. Complete Reviewing The Topic questions p. 125, write questions and answers.             _____   TAR section C 11d
   3. Complete Interacting with Others p. 125, write answers only.                            _____




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Unit Thirteen – Processing Mail
   1. See black Office Admin Reference binder for Mail Merge Project.                 _____    TAR section E 8
   2. Textbook: The Office Procedures and Technology; Read Sections 11-1 & 11-2, p. 432-462.
         a. Internet Exercise: http://theoffice.swlearning.com
         b. Jump to Chapter 11.
         c. Complete the “Beat The Clock” game.
         d. Your score must be 501 or above. Print score (Ctrl & „P‟ to print).        _____   TAR section E 3
   3. Complete Activity 2, p. 468.
         a. Internet Exercise: www.usps.gov
         b. Click Find a Zip Code in top left corner
         c. Find the correct zip code for addresses listed on p. 469. Print results.   ____    TAR section E 9
Unit Fourteen – Listening and Speaking
Assignments:
   1. Textbook: The Office Procedures and Technology; Read Section 5-1, p. 174-184    _____
   2. Complete Reviewing The Topic questions p. 184, write questions and answers.     _____    TAR section C 11a
   3. Complete Interacting with Others p. 184, write answers only.                    _____




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Unit Fifteen – Career Advancement
  1. Internet Exercise: Career Tests http://www.queendom.com/tests/testscontrol.htm
      A. Click Career Tests (next to My Profile near middle of screen)
             i. Scroll down to bottom of page.
            ii. Click >> to go to the second page.
           iii. Click Security Job Fit Test.
           iv. Scroll down and click I agree to use this test for personal purposes only.
            v. Complete the Security Job Fit Test.
           vi. Print Snapshot Report percentage page.                                     _____    TAR section B 4
  2. Internet Exercise: Learn about buying a car, credit cards, and finance.
      http://www.consumerjungle.org/
          a. Scroll down to 50 Common Financial Mistakes and print. (If having trouble printing,
               copy text to Microsoft Word and then print.)
          b. Double click Credit at top of web page and print The Numbers info page.
          c. Double click Cars at top of web page. Double click www.edmunds.com. Print info
               about a car you like and its price.
          d. Staple all 3 (parts a, b, & c) together.                                     _____    TAR section F 3




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Microsoft Word 2003
Assignments:
Project 1
Textbook: Microsoft Office 2003 - Introductory Concepts & Techniques, by Shelly Cashman
   1. Complete Project 1: “The Thrilling Speeds…Roaring Crowds” activity p. WD 5 – WD 63;      Prep for OA Cert
       Print Project.                                                                    _____
   2. Complete “Paris…In the Spring” activity p. WD 66. Print project.                   _____
   3. Complete “Public Health” activity p. WD 68 (bottom) – WD 69. Print project.        _____
   4. Complete “Off-Season Training Camp” activity p. WD 70. Print project.              _____
   5. Complete Learn It Online activities (http://www.SCSITE.com/wd2003/learn)
       (See black Office Admin Reference binder for Word List for steps 5a and 5f)
       a) Project Reinforcement (Print Multiple Choice 1-10, True/False, & Short Answer) _____
       b) Flashcards (Your score must be 80% or above (26 out of 32). Print your score.) _____
       c) Practice Test                                                                  _____
       d) Who Wants to be a Computer Genius (You must answer at least half (6 of 12) of the
           questions correctly. Print your score.)                                       _____
       e) Wheel of Terms (Ctrl & „P‟ to print)                                           _____
       f) Crossword Puzzle Challenge                                                     _____

Project 2
Textbook: Microsoft Office 2003 - Introductory Concepts & Techniques, by Shelly Cashman
   1. Complete Project 2: “The Biometrics Essay” p. WD 74 – WD 117. Print project.             TAR section G 10, 8c
   2. Complete Learn It Online activities (http://www.SCSITE.com/wd2003/learn)
       (See black Office Admin Reference binder for Word List for steps 2a and 2f)
       a) Project Reinforcement (Print Multiple Choice 1-10, True/False, & Short Answer) _____
       b) Flashcards (Your score must be 80% or above (28 out of 35). Print your score.) _____
       c) Practice Test                                                                  _____
       d) Who Wants to be a Computer Genius (You must answer at least half (4 of 8) of the
          questions correctly. Print your score.)                                        _____
       e) Wheel of Terms (Ctrl & „P‟ to print)                                           _____
       f) Crossword Puzzle Challenge                                                     _____

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Project 3                                                                                           Prep for OA Cert
    1. Complete Learn It Online activities (http://www.SCSITE.com/wd2003/learn)
        (See black Office Admin Reference binder for Word List for steps 2a and 2f)
        a) Project Reinforcement (Print Multiple Choice 1-10, True/False, & Short Answer) _____
        b) Flashcards (Your score must be 80% or above (27 out of 33). Print your score.) _____
        c) Practice Test                                                                     _____
        d) Who Wants to be a Computer Genius (You must answer at least half (6 of 11) of the
           questions correctly. Print your score.)                                          _____
        e) Wheel of Terms (Ctrl & „P‟ to print)                                              _____
        f) Crossword Puzzle Challenge                                                        _____
Microsoft PowerPoint 2003                                                                           Prep for OA Cert
Assignments:
Project 1
Textbook: Microsoft Office 2003 - Introductory Concepts & Techniques, by Shelly Cashman
    1. Complete Project 1: “Strategies For College” activity p. PPT 4 – PPT 66; Print Project. ____
    2. Complete Project 1: “Search The Web” activity p. PPT 68; Print Project.                ____
    3. Complete Project 1: “Common Cold” activity p. PPT 69 – PPT 71; Print Project.           ____
    4. Complete Project 2: “Healthy Eating” activity p. PPT 82 – PPT 129; Print Project.      ____
Certiprep                                                                                           Prep for OA Cert
Training Exam (Score must be 90% or above on 66 question exam)
    1. Double click Certiprep on Desktop.          5. Click Core
    2. Click Office 2003                           6. Click Word
    3. Click Next                                  7. Click Next
    4. Click Training Exam
Print report.                                                                              _____

******Your name will now go on the whiteboard for “Ready to test for BT2”*******
Testing Exam (Score must be 90% or above)
See instructor for taking the timed proctored exam (29 questions, 59 minutes). _____



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                                      CLASSROOM RULES

1. DEMONSTRATE A POSITIVE, PROFESSIONAL ATTITUDE AT ALL TIMES, LIKE WJCC STAFF.

2. PLEASE FINISH ALL FOOD AND DRINKS BEFORE ENTERING THE CLASSROOM.

3. ALL CELL PHONES MUST BE ON VIBRATE AND NOT VISABLE DURING TRAINING HOURS. IN CASE OF AN
   EMERGENCY, PLEASE SEE YOUR INSTRUCTOR SO YOU MAY OBTAIN A PASS TO CONSELING. IF YOU FAIL TO
   COMPLY, YOUR PHONE WILL BE CONFISCATED AND TURNED OVER TO SPO UNTIL THE END OF THE DAY.

4. PLEASE BRING A PASS IF ARRIVING LATE TO CLASS.

5. PLEASE ASK INSTRUCTOR PERMISSION TO LEAVE THE CLASSROOM.

6. PLEASE PLACE ALL JACKETS AND HATS IN YOUR LOCKER. IMPROPER UNIFORM ATTIRE WILL NOT BE
   TOLERATED. YOU WILL NOT BE ALLOWED TO ENTER THE CLASSROOM OUT OF UNIFORM.

7. PLEASE REFRAIN FROM LISTENING TO MUSIC (IPODS OR HEADPHONES) DURING TRAINING HOURS.

8. COMPUTERS ARE FOR TRAINING PURPOSES ONLY. DO NOT VISIT UNOTHERIZED WEBSITES (VIDEO‟S,
   YOUTUBE, MYSPACE, VIDEO GAME SITES).

9. PLEASE WORK QUIETLY ON YOUR ASSIGNMENTS.




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                                                                                           Appendix A
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                 Telephone Log Sheet        Trainee Name: _____________________

Call #   Name of Caller          For Whom                Time
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

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                                                                                  Appendix B
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                                              UPS / FED EX TRAINING


______________________________ has completed the UPS / FED EX Training with the HR Assistant or Administrative
           Trainee Name

Assistant, Center Director. The trainee has demonstrated a satisfactory understanding of the process of using UPS and

Fed Ex postal services to mail letters and parcels.




____________________________________________________
Signature of HR Assistant or Administrative Assistant, CD




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                                                                                                            Appendix C

				
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