Change is a Continuous Process
are we ?
The main reason why change is often difficult in
organizations is because the people who have been
successful in the current culture are the very ones
who must institute the change.
– Recognize a perceived need for change
– Vision Statement
• Sets the direction for change
• Specifies how the organization is going to respond
to the perceived need for change
– Gap Analysis
• Measurable difference between where the
organization is and where it wants to be
– Change Plan
• Start small so you don’t lose control
– Communicate the Vision Statement
• It takes time for people to hear, understand, and believe the
• People will change if they understand why they have to -
What’s in it for me?
• Open to new ideas – Rare
• Will change if you show them why – Majority
• Accept change only because they have to
– Reevaluate the Vision
• Make sure conditions have not changed
• Don’t let people forget the vision
– Evaluate the Direction of Change
• Make sure you are measuring the right things
– Failures & Plateaus
• Usually caused by poor planning
• If you’re standing still, you’re really moving backwards
– Continuous Improvement
• Look for additional areas for change
• New changes should be easier
– Change is now part of the organization’s culture.
• Change should have short-term results
– Society is changing so fast you need to see some
results in at least 6 to 12 months
– People will get frustrated if goals are too long-term
100 Years Ago…
1. The average life expectancy in the United States was forty-seven.
2. Only 14 percent of the homes in the United States had a bathtub.
3. Only 8 percent of the homes had a telephone. A three minute call from
Denver to New York City cost eleven dollars.
4. There were only 8,000 cars in the US and only 144 miles of paved roads.
5. The maximum speed limit in most cities was 10 mph.
6. Alabama, Mississippi, Iowa, and Tennessee were each more heavily
populated than California. With a mere 1.4 million residents, California
was only the twenty-first most populated state in the Union.
7. The tallest structure in the world was the Eiffel Tower.
8. The average wage in the US was twenty-two cents an hour. The average
US worker made between $200 and $400 per year.
9. A competent accountant could expect to earn $2000 per year, a dentist
$2500 per year, a veterinarian between $1500 and $4000 per year, and a
mechanical engineer about $5000 per year.
10. More than 95 percent of all births in the United States took place at
11. Ninety percent of all US physicians had no college education. Instead,
Why Do Employees Resist Change?
– Managers and employees view change differently
– Change is an opportunity for growth
– Change is disruptive and it upsets the balance
– Personal Compacts
• Employees and management have reciprocal
obligations and commitments to one another
People ask themselves:
1. What’s in it for me?
2. How hard will I have to work to get it?
3. What are my real chances of getting it?
4. Do I really want what’s in it for me?
Reaching and Changing
– Don’t communicate values, communicate facts
– Communicate values through your actions
• Trust, Teamwork & Tomorrow
– The most effective way to communicate change is
informally, face-to-face, one-on-one!
– Spend 80% of your change process time, money and
effort on front-line supervisors.