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Remote Technical Support Professiona


									Remote Technical Support Professional (Malay & English,马 语 语 来 &英 )-Dalian
Job ID ISC0232116 Work country China Work city Dalian Travel No travel Job type Posted Job area Job category Full-time Regular 21-Jul-2009 Operations (all other) Administrative Services

Business unit CRMProcOps Job role Job role skillset

Job description Responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: General inquiry support, service delivery support, education enrollment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester's needs. Primary measurement is customer satisfaction with the handling of the requests. Required  Bachelor's Degree  English: Fluent Additional information Fluent in Malay and English, Previous call centre experience is prefered, Basic IT knowledge. IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics,

disability, age, or veteran status.

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