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EMSA EA Proposal BRM 2009 - State of California

VIEWS: 17 PAGES: 96

									                                                Business Overview



                          This data sheet collects information on which Lines of Business, Business Functions,
Overview                  Service Categories, or other reference model categories relevant to the organization.

                          This data sheet is loaded into the EA Repository as Business Organization Relevancy
Related Documents         information which is part of the Business Architecture.

Glossary
                          An abstract description of a set of entities where (a) the entities are described in terms
Reference Model           of services, and (b) connectivity among the entities is loosely defined.

Data Field Descriptions
Organization Name         The Organization name field is your department’s name.
                          The Business Area field is one of the Business Reference Models (TAB) field values that
                          best describe the business area, include Reference model Element Name and
Business Area             Identification Number (level BRM x).
                          Identify each LOB associated to the Business Area as defined in the Business
                          Reference Models (TAB), include Element Name and Identification Number (level BRM
Line of Business (LOB)    #.0#).
                          Identify the Sub Functions associated with each LOB as defined in the Reference
                          Models (TAB), Business Reference Models (TAB), include Element Name and
Sub Function              Identification Number (level BRM #.0#.#).




                                                      Page 1
                                                             Business Reference Model
                                                                 Department Data


 Organization Name       Business Area              Line of Business                      Sub Function                           Notes
                                             2.204 Regulatory Compliance                                                Licensing of
EMSA                 2 Mode of Delivery      and Enforcement               2.204.79 Permits and Licensing               Paramedics
                                             2.204 Regulatory Compliance
EMSA                 2 Mode of Delivery      and Enforcement               2.204.79 Permits and Licensing               Enforcement
                     3 Support Delivery of
EMSA                 Services                3.301 Controls & Oversight    3.301.93 Program Monitoring                  License Validation
                     3 Support Delivery of                                                                              License Management
EMSA                 Services                3.301 Controls & Oversight    3.301.93 Program Monitoring                  Reports
                     3 Support Delivery of
EMSA                 Services                3.301 Controls & Oversight    3.301.93 Program Monitoring                  Enforcement Reporting

                                                                                                                        Volunteer Credentialing
EMSA                 1 Services for Citizens 1.104 Disaster Management     1.104.8 Disaster Preparedness and Planning   and Mgmt.

EMSA                 1 Services for Citizens 1.104 Disaster Management     1.104.10 Emergency Response                  Volunteer Deployment
                     3 Support Delivery of
EMSA                 Services                3.301 Controls & Oversight    3.301.93 Program Monitoring                  Volunteer Reporting
                     3 Support Delivery of
EMSA                 Services                3.301 Controls & Oversight    3.301.92 Program Evaluation                  Service Reporting
                                             2.204 Regulatory Compliance                                                Child Support
EMSA                 2 Mode of Delivery      and Enforcement               2.204.79 Permits and Licensing               Compliance




                                                                      Page 2
                                                                                                  Sample Data




                      Organization Name                                  Business Area                                 Line of Business                       Sub Function                Notes
California Department of Aging (CDA)                       1 Services for Citizens                       1.101   Community and Social Services   1.101.1 Homeownership Promotion   Your notes go here.
California Department of Child Support Services (DCSS)     1 Services for Citizens                       1.110   Health                          1.110.217 Access to Care
California Department of Alcohol and Drug Programs (ADP)   3 Support Delivery of Services                3.301   Controls & Oversight            3.301.93 Program Monitoring
California Department of Public Health (CDPH)              4 Management of Government Resources          4.405   Supply Chain Management         4.405.145 Logistics Management




                                                                                                    Page 3
                                                     Business Reference_Model




Do m ain   Elem en t ID   Elem en t Nam e                               Elem en t Des c r ip tio n
 BRM                      Business Reference Model                      The Business Reference Model (BRM) is a function-driven
                                                                        framework for describing the business operations independent of
                                                                        the organizations that perform the. The Business Reference Model
                                                                        provides an organized, hierarchical construct for describing the
                                                                        day-to-day business operations.

 BRM              1       Services for Citizens                         The Services for Citizens Business Area describes the mission
                                                                        and purpose of State government in terms of the services it
                                                                        provides both to and on behalf of Californians. It includes the
                                                                        delivery of person-focused, public, and collective goods and/or
                                                                        benefits as a service and/or obligation of State government to the
                                                                        benefit and protection of the State's general population.

 BRM            1.101     Community and Social Services                 Community and Social Services includes all activities aimed at
                                                                        creating, expanding, or improving community and social
                                                                        development, social relationships, and social services in
                                                                        California. This includes all activities aimed at locality-specific or
                                                                        statewide social development and general social services. This
                                                                        Line of Business includes general community development and
                                                                        social services programs, as well as earned and unearned benefit
                                                                        programs that promote these objectives.

 BRM           1.101.1    Homeownership Promotion                       Homeownership Promotion includes activities devoted to assisting
                                                                        citizens interested in buying homes and educating the public as to
                                                                        the benefits of homeownership. NOTE: Activities devoted to the
                                                                        provision of housing to low-income members of the public are
                                                                        located in the Housing Assistance Sub-Function.

 BRM           1.101.2    Community and Regional Development            Community and Regional Development involves activities
                                                                        designed to assist communities in preventing and eliminating
                                                                        blight and deterioration, assist economically distressed
                                                                        communities, and encourage and foster economic development
                                                                        through improved public facilities and resources.

 BRM           1.101.3    Social Services                               Social Services are designed to provide meaningful opportunities
                                                                        for social and economic growth of the disadvantaged sector of the
                                                                        population in order to develop individuals into productive and self-
                                                                        reliant persons and promote social equity. Included in this
                                                                        category are social welfare services extended to children and
                                                                        adults with special needs, such as the orphaned, neglected,
                                                                        abandoned, disabled, etc. Such services include family life
                                                                        education and counseling, adoption, guardianship, foster family
                                                                        care, rehabilitation services, etc. Note: This Sub-function does not
                                                                        include services that are primarily for income support (e.g.,
                                                                        Income Security) or are an integral part of some other Line of
                                                                        Business (e.g., Health, W orkforce Management, etc.).

 BRM           1.101.4    Postal Services                               Postal Services provide for the timely and consistent exchange
                                                                        and delivery of mail and packages between businesses,
                                                                        organizations, and residents of the United States or world. It also
                                                                        includes the nation wide retail infrrastructure required to make
                                                                        Postal Services easily accessible to customers.
 BRM            1.102     Correctional Activities                       Correctional Activities involves all State activities that ensure the
                                                                        effective incarceration and rehabilitation of convicted criminals.

 BRM           1.102.5    Criminal Incarceration                        Criminal Incarceration includes activities associated with the
                                                                        housing, custody and general care of criminals serving time in
                                                                        penitentiaries.
 BRM           1.102.6    Criminal Rehabilitation                       Criminal Rehabilitation includes all government activities devoted
                                                                        to providing convicted criminals with the educational resources
                                                                        and life skills necessary to rejoin society as responsible and
                                                                        contributing members.
 BRM            1.103     Defense and National Security                 Defense and Security protects and advances California interests

                                                                        environment and, if deterrence fails, decisively defeat threats to
                                                                        those interests.
 BRM         1.103.210    Strategic Defense                             Strategic Defense involves establishing objectives; sequencing
                                                                        initiatives; defining limits and assessing risks for the use of the
                                                                        military; developing plans to achieve these objectives; and
                                                                        providing military forces and other capabilities in accordance with
                                                                        strategic plans.




                                                             Page 4
                                                       Business Reference_Model




Do m ain   Elem en t ID   Elem en t Nam e                                 Elem en t Des c r ip tio n
 BRM          1.103.211   Operational Defense                             Operational Defense involves linking tactics and strategy by
                                                                          establishing operational objectives needed to accomplish the
                                                                          strategic objectives, sequencing events to achieve the operational
                                                                          objectives, initiating actions, and applying resources to bring about
                                                                          and sustain these events.
 BRM         1.103.212    Tactical Defense                                Tactical Defense involves focusing on the ordered arrangement
                                                                          and maneuver of combat elements in relation to each other and to
                                                                          the enemy to achieve combat objectives.
 BRM           1.104      Disaster Management                             Disaster Management involves the activities required to prepare
                                                                          for, mitigate, respond to, and repair the effects of all disasters,
                                                                          whether natural or manmade.
 BRM          1.104.7     Disaster Monitoring and Prediction              Disaster Monitoring and Prediction involves the actions taken to
                                                                          predict when and where a disaster may take place and
                                                                          communicate that information to affected parties. Note: W eather
                                                                          forecasting, while central to Disaster Monitoring and Prediction, is



                                                                          of Business.
 BRM          1.104.8     Disaster Preparedness and Planning              Disaster Preparedness and Planning involves the development of
                                                                          response programs to be used in case of a disaster as well as pre-
                                                                          disaster mitigation efforts to minimize the potential for loss of life
                                                                          and property. This involves the development of emergency
                                                                          management programs and activities as well as staffing and
                                                                          equipping regional response centers, and mitigation focused
                                                                          construction and preparation.
 BRM          1.104.9     Disaster Repair and Restore                     Disaster Repair and Restore involves the cleanup and restoration
                                                                          activities that take place after a disaster. This involves the cleanup
                                                                          and rebuilding of homes, buildings, roads, environmental
                                                                          resources, or infrastructure that may be damaged due to a
                                                                          disaster.
 BRM          1.104.10    Emergency Response                              Emergency Response involves the immediate actions taken to
                                                                          respond to a disaster. These actions include, but are not limited
                                                                          to, providing mobile telecommunications, operational support,
                                                                          power generation, search and rescue, and medical life-saving
                                                                          actions.
 BRM           1.105      Economic Development                            Economic Development includes the activities required to promote
                                                                          commercial/industrial development and to regulate the California
                                                                          financial industry to protect investors. It also includes the
                                                                          management and control of the domestic economy and the money
                                                                          supply, and the protection of intellectual property and innovation.

 BRM          1.105.11    Business and Industry Development               Business and Industry Development supports activities related to
                                                                          the creation of economic and business opportunities and stimulus,
                                                                          and the promotion of financial and economic stability for
                                                                          corporations and citizens involved in different types of business.

 BRM          1.105.12    Intellectual Property Protection                Intellectual Property Protection involves all activities to protect and
                                                                          promote the ownership of ideas and control over the tangible or
                                                                          virtual representation of those ideas, including inventions and
                                                                          discoveries; literary and artistic works; and symbols, names,
                                                                          images, and designs used in commerce.
 BRM          1.105.13    Financial Sector Oversight                      Financial Sector Oversight involves the regulation of private sector
                                                                          firms and markets (e.g., stock exchanges, corporations, etc.) to
                                                                          protect investors from fraud, monopolies, and illegal behavior.
                                                                          This also includes deposit protection.
 BRM          1.105.14    Industry Sector Income Stabilization            Industry Sector Income Stabilization involves all programs and
                                                                          activities devoted to assisting adversely impacted industrial
                                                                          sectors (e.g., farming, commercial transportation, etc.) to ensure
                                                                          the continued availability of their services for the public and the
                                                                          long-term economic stability of these sectors.

 BRM           1.106      Education                                       Education refers to those activities that impart knowledge or
                                                                          understanding of a particular subject to the public. Education can
                                                                          take place at a formal school, college, university or other training
                                                                          program. This Line of Business includes all government programs
                                                                          that promote the education of the public, including both earned
                                                                          and unearned benefit programs.




                                                                 Page 5
                                                      Business Reference_Model




Do m ain   Elem en t ID   Elem en t Nam e                                Elem en t Des c r ip tio n
 BRM          1.106.15    Elementary, secondary, and vocational          Elementary, Secondary, and Vocational Education refers to the
                          education                                      provision of education in elementary subjects (reading and writing
                                                                         and arithmetic); education provided by a high school or college
                                                                         preparatory school; and vocational and technical education and
                                                                         training.
 BRM          1.106.16    Higher education                               Higher Education refers to education beyond the secondary level;
                                                                         specifically, education provided by a college or university.

 BRM          1.106.17    Cultural and Historic Preservation             Cultural and Historic Preservation involves all activities performed
                                                                         by State government to collect and preserve information and
                                                                         artifacts important to the culture and history of California and its
                                                                         citizenry; and, the education of California and United States
                                                                         citizens, and the world.
 BRM          1.106.18    Cultural and Historic Exhibition               Cultural and Historic Exhibition includes all activities undertaken
                                                                         by the California government to promote education through the
                                                                         exhibition of cultural, historical, and other information, archives,
                                                                         art, etc.
 BRM            1.107     Energy                                         Energy refers to all actions performed by the government to
                                                                         ensure the procurement and management of energy resources,
                                                                         including the production, sale and distribution of energy, as well as
                                                                         the management of spent fuel resources. Energy management
                                                                         includes all types of mass-produced energy (e.g., hydroelectric,
                                                                         nuclear, wind, solar, or fossil fuels). Also included in this Line of
                                                                         Business is the oversight of private industry.

 BRM          1.107.19    Energy Supply                                  Energy Supply involves all activities devoted to ensuring the
                                                                         availability of an adequate supply of energy for California and its
                                                                         citizens.
 BRM          1.107.20    Energy Conservation and Preparedness           Energy Conservation and Preparedness involves protection of
                                                                         energy resources from over consumption to ensure the continued
                                                                         availability of fuel resources and to promote environmental
                                                                         protection. This Line of Business also includes measures taken to
                                                                         ensure the provision of energy in the event of an emergency.

 BRM          1.107.21    Energy Resource Management                     Energy Resource Management involves the management and
                                                                         oversight of energy producing resources including facilities, dams,
                                                                         land, and offshore resources.
 BRM          1.107.22    Energy Production                              Energy Production involves the transformation of raw energy
                                                                         resources into useable, deliverable energy.
 BRM            1.108     Environment Management                         Environmental Management includes all functions required to
                                                                         monitor the environment and weather, determine proper
                                                                         environmental standards and ensure their compliance, and
                                                                         address environmental hazards and contamination.
 BRM          1.108.23    Environmental Monitoring and Forecasting       Environmental Monitoring and Forecasting involves the
                                                                         observation and prediction of environmental conditions. This
                                                                         includes but is not limited to the monitoring and forecasting of
                                                                         water quality, water levels, ice sheets, air quality, regulated and
                                                                         non-regulated emissions, as well as the observation and
                                                                         prediction of weather patterns and conditions.
 BRM          1.108.24    Environmental Remediation                      Environmental Remediation supports the immediate and long-term
                                                                         activities associated with the correcting and offsetting of
                                                                         environmental deficiencies or imbalances, including restoration
                                                                         activities.
 BRM          1.108.25    Pollution Prevention and Control               Pollution Prevention and Control includes activities associated
                                                                         with identifying appropriate pollution standards and controlling
                                                                         levels of harmful substances emitted into the soil, water and
                                                                         atmosphere from manmade sources. Environmental mitigation
                                                                         projects are also included in this business line.

 BRM            1.109     General Science and Inovation                  General Science and Innovation includes all State activities to
                                                                         advance knowledge in this area. This includes general research
                                                                         and technology programs, space exploration activities, and other
                                                                         research and technology programs that have diverse goals and
                                                                         cannot be readily classified into another Line of Business or Sub-
                                                                         function.




                                                               Page 6
                                                       Business Reference_Model




Do m ain   Elem en t ID   Elem en t Nam e                                    Elem en t Des c r ip tio n
 BRM          1.109.26    Scientific and Technology Research &               Scientific and Technological Research and Innovation includes all
                          Innovation                                         State activities whose goal is the creation of new scientific and/or
                                                                             technological knowledge as a goal in itself, without a specific link
                                                                             to the other LoBs or Sub-functions of the BRM. NOTE: Research
                                                                             and development programs that directly support another Service
                                                                             for Citizen should not be included here.

 BRM          1.109.27    Space Exploration and Innovation                   Space Exploration and Innovation includes all activities devoted to
                                                                             innovations directed at human and robotic space flight and the
                                                                             development and operation of space launch and transportation
                                                                             systems, and the general research and exploration of outer space.

 BRM            1.110     Health                                             Health involves State programs and activities to ensure and
                                                                             provide for the health and wellbeing of the public. This includes
                                                                             the direct provision of health care services and immunizations as
                                                                             well as the monitoring and tracking of public health indicators for
                                                                             the detection of trends and identification of widespread
                                                                             illnesses/diseases. It also includes both earned and unearned
                                                                             health care benefit programs.
 BRM         1.110.217    Access to Care                                     Access to Care focuses on the access to appropriate care. This
                                                                             includes streamlining efforts to receive care; ensuring care is
                                                                             appropriate in terms of type, care, intensity, location and
                                                                             availability; providing seamless access to health knowledge,
                                                                             enrolling providers; performing eligibility determination, and
                                                                             managing patient movement.
 BRM         1.110.246    Population Health Management and Consumer          Population Health Management and Consumer Safety assesses
                          Safety                                             health indicators and consumer goods and products as a means
                                                                             to protect and promote the health of the general population. This
                                                                             includes monitoring of health, health planning, and health
                                                                             management of humans, animals, animal products, and plants, as
                                                                             well as tracking the spread of diseases and pests. Also includes
                                                                             evaluation of consumer goods and products, drug, and foods to
                                                                             assess the potential risks and dangers; education of the consumer
                                                                             and the general population; and facilitation of health promotion
                                                                             and disease and injury prevention.

 BRM         1.110.247    Health Care Administration                         Health Care Administration assures that State health care
                                                                             resources are expended effectively to ensure quality, safety, and
                                                                             efficiency. This includes managing health care quality, cost,
                                                                             workload, utilization, and fraud/abuse efforts.
 BRM         1.110.248    Health Care Delivery Services                      Health Care Delivery Services provides and supports the delivery
                                                                             of health care to its beneficiaries. This includes assessing health
                                                                             status; planning health services; ensuring quality of services and
                                                                             continuity of care; and managing clinical information and
                                                                             documentation.
 BRM         1.110.249    Health Care Research & Health Provider             Health Care Research and Provider (including practitioner and
                          Education                                          public health worker) Education fosters advancement in health
                                                                             discovery and knowledge. This includes developing new
                                                                             strategies to handle diseases; promoting health knowledge
                                                                             advancement; identifying new means for delivery of services,
                                                                             methods, decision models and practices; making strides in quality
                                                                             improvement; managing clinical trials and research quality; and
                                                                             providing for provider education.
 BRM            1.111     Homeland Security                                  Homeland Security involves protecting California against terrorist
                                                                             attacks. This includes analyzing threats and intelligence, guarding
                                                                             borders and airports, protecting critical infrastructure, and
                                                                             coordinating responses to emergencies.
 BRM          1.111.33    Border and Transportation Security                 Border and Transportation Security includes appropriately
                                                                             facilitating or deterring entry and exit of people, goods, and
                                                                             conveyances at and between California ports of entry, as well as
                                                                             ensuring the security of transportation and infrastructure networks,
                                                                             facilities, vehicles, and personnel within California.
 BRM          1.111.34    Key Asset and Critical Infrastructure Protection   Key Asset and Critical Infrastructure Protection involves assessing
                                                                             key asset and critical infrastructure vulnerabilities and taking direct
                                                                             action to mitigate vulnerabilities, enhance security, and ensure
                                                                             continuity and necessary redundancy in government operations
                                                                             and personnel.




                                                                Page 7
                                                       Business Reference_Model




Do m ain   Elem en t ID   Elem en t Nam e                                 Elem en t Des c r ip tio n
 BRM          1.111.35    Catastrophic Defense                            Catastrophic Defense involves the development of technological
                                                                          countermeasures (e.g., chemical, biological, radiological and
                                                                          nuclear [CBRN]) to terrorist threats, conducting laboratory testing
                                                                          on new and promising devices, and conducting basic and applied
                                                                          science that can lead to the development of countermeasures.

 BRM            1.112     Income Security                                 Income Security includes activities designed to ensure that



                                                                          existence. This includes all benefit programs, both earned and
                                                                          unearned, that promote these goals for members of the public.

 BRM          1.112.36    General Retirement and Disability               General Retirement and Disability involves the development and
                                                                          management of retirement benefits, pensions, and income
                                                                          security for those who are retired or disabled.
 BRM          1.112.37    Unemployment Compensation                       Unemployment Compensation provides income security to those
                                                                          who are no longer employed, while they seek new employment.

 BRM          1.112.38    Housing Assistance                              Housing Assistance involves the development and management
                                                                          programs that provide housing to those who are unable to provide
                                                                          housing for themselves including the rental of single-family or
                                                                          multifamily properties, and the management and operation of
                                                                          State supported housing properties.

 BRM          1.112.39    Food and Nutrition Assistance                   Food and Nutrition Assistance involves the development and
                                                                          management of programs that provide food and nutrition
                                                                          assistance to those members of the public who are unable to
                                                                          provide for these needs themselves.
 BRM          1.112.40    Survivor Compensation                           Survivor Compensation provides compensation to the survivors of
                                                                          individuals currently receiving or eligible to receive benefits from
                                                                          State government. This includes, but is not limited to, survivors
                                                                          such as spouses or children of veterans or wage earners eligible
                                                                          for social security payments.

 BRM            1.113     Intelligence Operations                         Intelligence Operations involves collecting and analyzing
                                                                          information to meet the national security challenges of California
                                                                          by processing reliable, accurate intelligence, and disseminating
                                                                          intelligence products to policymakers, military commanders, and
                                                                          other consumers.
 BRM         1.113.213    Intelligence Planning                           Intelligence Planning establishes the intelligence requirements of
                                                                          the Governor, the Office of Homeland Security, the Military
                                                                          Department, and other officials in major departments and
                                                                          governmental agencies.
 BRM         1.113.214    Intelligence Collection                         Intelligence Collection involves the gathering of raw data from
                                                                          multiple sources from which finished intelligence is produced.
 BRM         1.113.264    Intelligence Processing                         Intelligence Processing involves converting collected raw data into
                                                                          forms suitable for analysis.
 BRM         1.113.215    Intelligence Analysis & Production              Intelligence Analysis and Production converts large amounts of
                                                                          data to a form suitable for the production of finished intelligence to
                                                                          include translation, decryption, and interpretation of information
                                                                          stored on film and magnetic media through the use of highly
                                                                          refined photographic and electronic processes.

 BRM         1.113.216    Intelligence Dissemination                      Dissemination consists of delivering the intelligence products to
                                                                          consumers.
 BRM            1.114     International Affairs and Commerce              International Affairs and Commerce involves the non-military
                                                                          activities that promote California policies and interests beyond our
                                                                          national borders, including the negotiation of agreements and
                                                                          conflict resolution. In addition, this function includes: foreign
                                                                          economic development and social/political development;
                                                                          humanitarian, technical and other developmental assistance to
                                                                          key nations; and global trade.
 BRM          1.114.41    Foreign Affairs                                 Foreign Affairs refers to those activities associated with the
                                                                          implementation of foreign policy and diplomatic relations, including
                                                                          the operation of embassies, consulates, and other posts; ongoing
                                                                          membership in international organizations; the development of
                                                                          cooperative frameworks to improve relations with other nations;
                                                                          and the development of treaties and agreements.




                                                               Page 8
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Do m ain   Elem en t ID   Elem en t Nam e                                 Elem en t Des c r ip tio n
 BRM          1.114.42    International Development and Humanitarian      International Development and Humanitarian Aid refers to those
                          Aid                                             activities related to the implementation of development and
                                                                          humanitarian assistance programs to developing an transitioning
                                                                          countries throughout the world. Development and aid may include
                                                                          technical assistance (the transfer of knowledge and expertise),
                                                                          and the delivery of equipment, commodities and urgent
                                                                          humanitarian assistance including food aid.
 BRM          1.114.43    Global Trade                                    Global Trade refers to those activities State government
                                                                          undertakes to advance worldwide economic prosperity by
                                                                          increasing trade through the opening of overseas markets and
                                                                          freeing the flow of goods, services, and capital.
 BRM            1.115     Law Enforcement                                 Law Enforcement involves activities to protect people, places, and
                                                                          things from criminal activity resulting from non-compliance with
                                                                          California laws. This includes patrols, undercover operations,
                                                                          response to emergency calls, as well as arrests, raids, and
                                                                          seizures of property.
 BRM          1.115.44    Criminal Apprehension                           Criminal Apprehension involves activities associated with the
                                                                          tracking, arrest, detention, and transportation of groups or
                                                                          individuals believed to be responsible for committing State crimes.

 BRM          1.115.45    Criminal Investigation and Surveillance         Criminal Investigation and Surveillance includes collecting
                                                                          evidence required to determine responsibility for a crime and
                                                                          monitoring and questioning affected parties.
 BRM          1.115.46    Citizen Protection                              Citizen Protection involves all activities performed to protect the
                                                                          general population of California from criminal activity.
 BRM          1.115.47    Crime Prevention                                Crime Prevention entails all efforts designed to create safer
                                                                          communities through the control and reduction of crime by
                                                                          addressing the causes of crime and reducing opportunities for
                                                                          crimes to occur.
 BRM          1.115.48    Leadership Protection                           Leadership Protection involves all activities performed to protect
                                                                          the health and well being of high-level government officials.

 BRM          1.115.49    Property Protection                             Property Protection entails all activities performed to ensure the
                                                                          security of civilian and government property.
 BRM          1.115.50    Substance Control                               Substance Control supports activities associated with the
                                                                          enforcement of laws regarding legal substances (e.g., alcohol and
                                                                          tobacco) and illegal narcotics.
 BRM            1.116     Litigation and Judicial Activities              Litigation and Judicial Activities refers to those activities relating to
                                                                          the administration of justice.
 BRM          1.116.51    Judicial Hearings                               Judicial Hearings includes activities associated with proceedings
                                                                          (usually by a court of law) where evidence is taken for the purpose
                                                                          of determining an issue of fact and reaching a decision based on
                                                                          that evidence.
 BRM          1.116.52    Legal Defense                                   Legal Defense includes those activities associated with the
                                                                          representation of a defendant in a criminal or civil proceeding.
 BRM          1.116.53    Legal Investigation                             Legal Investigation includes activities associated with gathering
                                                                          information about a given party (government agency, citizen, or
                                                                          corporation) that would be admissible in a court of law in an
                                                                          attempt to determine a legal question or matter.

 BRM          1.116.54    Legal Prosecution and Litigation                Legal Prosecution and Litigation includes all activities involved
                                                                          with presenting a case in a legal proceeding both in a criminal or
                                                                          civil court of law in an attempt to prove guilt/responsibility.

 BRM          1.116.55    Resolution Facilitation                         Resolution Facilitation refers to those activities outside a court of
                                                                          law, such as mediation and arbitration, which may be used in an
                                                                          attempt to settle a dispute between two or more parties
                                                                          (government agency, citizen, or corporation).
 BRM            1.117     Natural Resources                               Natural Resources includes all activities involved in conservation
                                                                          planning, land management, and state park/monument tourism
                                                                          that affect the State's natural and recreational resources, both
                                                                          public and private. Note: Energy-related natural resources are
                                                                          covered in the Energy Management Line of Business.

 BRM          1.117.56    W ater Resource Management                      W ater Resource Management includes all activities that promote
                                                                          the effective use and management of the State's water resources.
                                                                          Notes: Environmental protection of water resources is included in
                                                                          the Environmental Management Line of Business. Hydroelectric
                                                                          energy production is included in the Energy Production Sub-
                                                                          Function.




                                                               Page 9
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Do m ain   Elem en t ID   Elem en t Nam e                                  Elem en t Des c r ip tio n
 BRM          1.117.57    Conservation, Marine and Land Management         Conservation, Marine and Land Management involves the
                                                                           responsibilities of surveying, maintaining, and operating public
                                                                           lands and monuments, as well as activities devoted to ensuring
                                                                           the preservation of land, water, wildlife, and natural resources. It
                                                                           also includes the sustainable stewardship of natural resources on
                                                                           State owned/controlled lands for commercial use (e.g., mineral
                                                                           mining, grazing, forestry, fishing, etc.).

 BRM           1.117.58   Recreational Resource Management and             Recreational Resource Management and Tourism involves the
                          Tourism                                          management of state parks, monuments, and tourist attractions as
                                                                           well as visitor centers, campsites, and park service facilities.

 BRM           1.117.59   Agricultural Innovation and Services             Agricultural Innovation and Services involves the creation and
                                                                           dissemination of better methods for farming and forestry, including
                                                                           the development of improved and healthier agricultural and
                                                                           forestry products.
 BRM            1.118     Transportation                                   Transportation involves all State-supported activities related to the
                                                                           safe passage, conveyance, or transportation of goods and/or
                                                                           people.
 BRM           1.118.60   Air Transportation                               Air Transportation involves the activities related to the safe
                                                                           passage of passengers or goods through the air. It also includes
                                                                           command and control activities related to the safe movement of
                                                                           aircraft through all phases of flight for commercial and military
                                                                           operations. Note: The protection of air transportation from
                                                                           deliberate attack is included in the Transportation Security Sub-
                                                                           function in the Homeland Security Line of Business.

 BRM           1.118.61   Ground Transportation                            Ground Transportation involves the activities related to ensuring
                                                                           the availability of transit and the safe passage of passengers and
                                                                           goods over land. Note: The protection of ground transportation
                                                                           from deliberate attack is included in the Transportation Security
                                                                           Sub-Function in the Homeland Security Line of Business.

 BRM           1.118.62   W ater Transportation                            W ater Transportation involves the activities related to ensuring the
                                                                           availability of transit and the safe passage of passengers and
                                                                           goods over sea and water. Note: The protection of maritime
                                                                           transportation from deliberate attack is included in the
                                                                           Transportation Security Sub-function in the Homeland Security
                                                                           Line of Business.
 BRM           1.118.63   Space Operations                                 Space Operations involves the activities related to the safe
                                                                           launches/missions of passengers or goods into aerospace and
                                                                           includes commercial, scientific, and military operations.
 BRM            1.119     W orkforce Management                            W orkforce Management includes those activities that promote the

                                                                           conditions, advancing opportunities for profitable employment, and
                                                                           strengthening free collective bargaining.
 BRM           1.119.64   Training and Employment                          Training and Employment includes programs of job or skill
                                                                           training, employment services and placement, and programs to
                                                                           promote the hiring of marginal, unemployed, or low-income
                                                                           workers.
 BRM           1.119.65   Labor Rights Management                          Labor Rights Management refers to those activities undertaken to
                                                                           ensure that employees and employers are aware of and comply
                                                                           with all statutes and regulations concerning labor rights, including
                                                                           those pertaining to wages, benefits, safety and health,
                                                                           whistleblower, and non-discrimination policies.

 BRM           1.119.66   W orker Safety                                   W orker Safety refers to those activities undertaken to save lives,
                                                                           prevent injuries, and protect the health of California's workers.

                                                                           The Mode of Delivery Business Area is tightly coupled with the
                                                                           Services for Citizens Business Area, and it describes the
                                                                           mechanisms the government uses to achieve the purpose of
                                                                           government. In other words, the Mode of Delivery represents the
                                                                           vehicle by which State government delivers its Services to
 BRM       2              Mode of Delivery                                 Citizens.
                                                                           Direct Services for Citizens refers to the delivery of a good or
                                                                           service to (or on behalf of) the citizenry by State government with
 BRM       2.201          Direct Services to Citizens                      no other intervening persons, conditions, or organizations.




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                                                                          Military Operations, under proper authority, organize, resource and
                                                                          train forces with unique capabilities, serving the community state
 BRM       2.201.67       Military Operations                             and nation.
                                                                          Civilian Operations describes the direct provision of a non-military
 BRM       2.201.68       Civilian Operations                             service for the citizen by government employees.

                                                                          Knowledge Creation and Management involves the programs and
                                                                          activities in which State government creates or develops a body or
                                                                          set of knowledge, the manipulation and analysis of which can
 BRM       2.202          Knowledge Creation and Management               provide inherent benefits for both the State and private sector.
                                                                          Research and Development involves the gathering and analysis of
                                                                          data, dissemination of results, and development of new products,
 BRM       2.202.69       Research & Development                          methodologies, and ideas.

                                                                          General Purpose Data and Statistics includes activities performed
                                                                          in providing empirical, numerical, and related data and information
                                                                          pertaining to the current State of the State in areas such as the
 BRM       2.202.70       General Purpose Data and Statistics             economy, labor, weather, international trade, etc.
                                                                          Advising and Consulting involves the guidance and consultative
                                                                          services provided by State government to support the
 BRM       2.202.71       Advising and Consulting                         implementation of a specific Service for Citizen.

                                                                          Knowledge Dissemination addresses those instances where the
                                                                          primary method used in delivering a service is through the
                                                                          publishing or broadcasting of information. It is not intended to
                                                                          address circumstances where the publication of information is a
                                                                          byproduct of the actual Mode of Delivery. For example, an agency
                                                                          might perform research (the Mode of Delivery) addressing a
                                                                          particular service for citizen (for example environmental
                                                                          management) and as a result publish a report on the findings. In
                                                                          this instance, the research would be the mode of delivery and
 BRM       2.202.72       Knowledge Dissemination                         publishing the report would be a Support Delivery of Service.
                                                                          The construction, manufacturing, administration, and/or
                                                                          management of goods, structures, facilities, common resources,
                                                                          etc. used for the general well being of the public or society at
 BRM       2.203          Public Goods Creation and Management            large.
                                                                          Manufacturing involves all programs and activities in which State
                                                                          government produces both marketable and non-marketable
 BRM       2.203.73       Manufacturing                                   goods.

                                                                          Construction involves all programs and activities in which State
 BRM       2.203.74       Construction                                    government builds or constructs facilities, roads, dams, etc.

                                                                          Public Resources, Facilities, & Infrastructure Management
                                                                          involves the management and maintenance of government owned
                                                                          capital goods and resources (natural or otherwise) on behalf of the
                                                                          public, usually with benefits to the community at large as well as to
                                                                          the direct user. Examples of facilities and infrastructure include
                                                                          schools, roads, bridges, dams, harbors, and public buildings.
                                                                          Examples of resources include parks, cultural artifacts and art,
 BRM       2.203.75       Information Infrastructure Management           endangered species, oil reserves, etc.

                                                                          Information Infrastructure Management involves the management
                                                                          and stewardship of a type of information by State government
                                                                          and/or the creation of physical communication infrastructures on
                                                                          behalf of the public in order to facilitate communication. This
                                                                          includes the management of large amounts of information (e.g.,
                                                                          environmental and weather data, criminal records, etc.), the
                                                                          creation of information and data standards relating to a specific
                                                                          type of information (patient records), and the creation and
                                                                          management of physical communication infrastructures (networks)
                          Public Resources, Facilities and Infra          on behalf of the public. Note: Information infrastructures for
 BRM       2.203.76       Management                                      government use are not included here.
                                                                          Regulatory Compliance and Enforcement involves the direct
                                                                          monitoring and oversight of a specific individual, group, industry,
                                                                          or community participating in a regulated activity via market
                                                                          mechanisms, command and control features, or other means to
 BRM       2.204          Regulatory Compliance and Enforcement           control or govern conduct or behavior.




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                                                                          Inspections & Auditing involves the methodical examination and
                                                                          review of regulated activities to ensure compliance with standards
 BRM       2.204.77       Inspections and Auditing                        for regulated activity.
                                                                          Standard Setting / Reporting Guideline Development involves the
                                                                          establishment of allowable limits associated with a regulated
                                                                          activity and the development of reporting requirements necessary
                                                                          to monitor and control compliance with allowable limits. This
                                                                          includes the development of requirements for product sampling
                          Standard Setting/Reporting Guideline            and testing, emissions monitoring and control, incident reporting,
 BRM       2.204.78       Development                                     financial filings, etc.

                                                                          Permits and Licensing involves activities associated with granting,
                                                                          revoking, and the overall management of the documented
 BRM       2.204.79       Permits and Licensing                           authority necessary to perform a regulated task or function.
                                                                          State Financial Assistance refers to the provision of earned and
                                                                          unearned financial or monetary-like benefits to individuals, groups,
 BRM       2.205          State Financial Assistance                      or corporations
                                                                          State Grants involves the disbursement of funds by State
                                                                          government to a nonState entity to help fund projects or activities.
                                                                          This includes the processes associated with grant administration,
                                                                          including the publication of funds availability notices, development
                                                                          of the grant application guidance, determination of grantee
                                                                          eligibility, coordination of the peer review/evaluation process for
                                                                          competitive grants, the transfer of funds, and the
 BRM       2.205.80       State Grants (non-Local)                        monitoring/oversight as appropriate.
                                                                          Direct Transfers to Individuals involves the disbursement of funds
                                                                          from State government directly to beneficiaries (individuals or
                                                                          organizations) who satisfy State eligibility requirements with no
                                                                          restrictions imposed on the recipient as to how the money is
                                                                          spent. Direct Transfers include both earned and unearned State
                                                                          entitlement programs such as Medicare, Social Security,
 BRM       2.205.81       Direct Transfers to Individuals                 unemployment benefits, etc.
                                                                          Subsidies involve State government financial transfers that reduce
 BRM       2.205.82       Subsidies                                       costs and/or increase revenues of producers.
                                                                          Tax Credits allow a special exclusion, exemption, or deduction
                                                                          from gross income or which provide a special credit, a preferential
                                                                          rate of tax, or a deferral of tax liability designed to encourage
                                                                          certain kinds of activities or to aid taxpayers in special
 BRM       2.205.83       Tax Credits                                     circumstances.
                                                                          Credit and Insurance involves the use of government funds to
                                                                          cover the subsidy cost of a direct loan or loan guarantee or to
 BRM       2.206          Credit and Insurance                            protect/indemnify members of the public from financial losses.
                                                                          General Insurance involves providing protection to individuals or
                                                                          entities against specified risks. The specified protection generally
                                                                          involves risks that private sector entities are unable or unwilling to
                                                                          assume or subsidize and where the provision of insurance is
 BRM       2.206.84       General Insurance                               necessary to achieve social objectives.

                                                                          Loan Guarantees involve any guarantee, insurance, or other
                                                                          pledge with respect to the payment of all or a part of the principal
                                                                          or interest on any debt obligation of a non-State borrower to a non-
                                                                          State lender, but does not include the insurance of deposits,
 BRM       2.206.85       Loan Guarantees                                 shares, or other withdraw able accounts in financial institutions.
                                                                          Direct Loans involve a disbursement of funds by the government
                                                                          to a non-State borrower under a contract that requires the
 BRM       2.206.86       Direct Loans                                    repayment of such funds with or without interest.

                                                                          Transfers to Local Governments involve the transfer of funds or
 BRM       2.207          Transfers to State and Local Government         financial assistance from State government to Local governments.
                                                                          Formula Grants involves the allocation of money to Locals or their
                                                                          subdivisions in accordance with distribution formulas prescribed
                                                                          by law or administrative regulation, for activities of a continuing
 BRM       2.207.87       Formula Grants                                  nature.
                                                                          Project/Competitive Grants involves the funding, for fixed or
                                                                          known periods, of projects. Project/Competitive grants can include
                                                                          fellowships, scholarships, research grants, training grants,
                                                                          traineeships, experimental and demonstration grants, evaluation
                                                                          grants, planning grants, technical assistance grants, survey
 BRM       2.207.88       Project/Competitive Grants                      grants, and construction grants.




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                                                                        Earmarked Grants involves the distribution of money to local
                                                                        governments for a named purpose or service usually specifically in
 BRM       2.207.89       Earmarked Grants                              appropriations language, or other program authorizing language.
                                                                        Local Loans involve all disbursement of funds by the government
                                                                        to a local government entity under a contract that requires the
 BRM       2.207.90       Local Loans                                   repayment of such funds with or without interest.
                                                                        Support Delivery of Services provides the critical policy,
                                                                        programmatic and managerial foundation to support State
 BRM       3              Support Delivery of Services                  government operations.
                                                                        Controls and Oversight ensures that the operations and programs
                                                                        of State government and its external business partners comply
                                                                        with applicable laws and regulations and prevent waste, fraud, and
 BRM       3.301          Controls & Oversight                          abuse.
                                                                        Corrective Action involves the enforcement of activities to remedy
                                                                        internal or external programs that have been found noncompliant
 BRM       3.301.91       Corrective Action                             with a given law, regulation, or policy.
                                                                        Program Evaluation involves the analysis of internal and external
                                                                        program effectiveness and the determination of corrective actions
 BRM       3.301.92       Program Evaluation                            as appropriate.
                                                                        Program Monitoring involves the data gathering activities required
                                                                        to determine the effectiveness of internal and external programs
                                                                        and the extent to which they comply with related laws, regulations,
 BRM       3.301.93       Program Monitoring                            and policies.
                                                                        Internal Risk Management and Mitigation involves all activities
                                                                        relating to the processes of analyzing exposure to risk and
 BRM       3.302          Internal Risk Management and Mitigation       determining appropriate countermeasures.
                                                                        Contingency Planning involves the actions required to plan for,
 BRM       3.302.94       Contingency Planning                          respond to, and mitigate damaging events.

                                                                        Continuity of Operations involves the activities associated with the
                                                                        identification of critical systems and processes, and the planning
                                                                        and preparation required to ensure that these systems and
 BRM       3.302.95       Continuity of Operations                      processes will be available in the event of a catastrophic event.
                                                                        Service Recovery involves the internal actions necessary to
                                                                        develop a plan for resuming operations after a catastrophic event
 BRM       3.302.96       Service Recovery                              occurs.
                                                                        Legislative Relations involves activities aimed at the development,
                                                                        tracking, and amendment of public laws through the legislative
 BRM       3.303          Legislative Relations                         branch of State government.
                                                                        Legislation Tracking involves monitoring legislation from
 BRM       3.303.97       Legislation Tracking                          introduction to enactment.

                                                                        Legislation Testimony involves activities associated with providing
 BRM       3.303.98       Legislation Testimony                         testimony/evidence in support of, or opposition to, legislation.

                                                                        Proposal Development involves drafting proposed legislation that
 BRM       3.303.99       Proposal Development                          creates or amends laws subject to legislative action.
                                                                        Legislative liaison operations involves all activities associated with
                                                                        supporting the formal relationship between a State agency and the
 BRM       3.303.100      Legislative Liaison Operations                California Legislature.
                                                                        Planning and Budgeting involves the activities of determining
                                                                        strategic direction, identifying and establishing programs and
                                                                        processes, and allocating resources (capital and labor) among
 BRM       3.304          Planning and Budgeting                        those programs and processes.
                                                                        Budget Formulation involves all activities undertaken to determine
                                                                        priorities for future spending and to develop an itemized forecast
                                                                        of future funding and expenditures during a targeted period of
                                                                        time. This includes the collection and use of performance
                                                                        information to assess the effectiveness of programs and develop
 BRM       3.304.101      Budget Formulation                            budget priorities.

                                                                        Capital Planning involves the processes for ensuring that
 BRM       3.304.102      Capital Planning                              appropriate investments are selected for capital expenditures.

                                                                        Enterprise Architecture is an established process for describing
                                                                        the current state and defining the target state and transition
 BRM       3.304.103      Enterprise Architecture




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                                                                         Strategic Planning entails the determination of annual and long-
                                                                         term goals and the identification of the best approach for
 BRM       3.304.104      Strategic Planning                             achieving those goals.

                                                                         Budget Execution involves the legal (apportionment) and
                                                                         managerial (allotment and sub-allotment) distribution of budget
 BRM       3.304.105      Budget Execution                               authority to achieve results consistent with the formulated budget.
                                                                         W orkforce Planning involves the processes for identifying the

                                                                         goals and for developing the strategies to meet these
 BRM       3.304.106      W orkforce Planning                            requirements.
                                                                         Management Improvement includes all efforts to gauge the
                                                                         ongoing efficiency of business processes and identify
 BRM       3.304.107      Management Improvement                         opportunities for reengineering or restructuring.
                                                                         Budget and Performance Integration involves activities that align
                                                                         State resources allocated through budget formulation, execution,
                                                                         and management actions with examinations of program
                                                                         objectives, performance, and demonstrated results such as
                                                                         performance-based agency budget submissions, and Financial
                                                                         Management Cost Accounting and Performance Measurement
 BRM       3.304.259      Budget and Performance Integration             data.
                                                                         Tax and Fiscal Policy encompasses analysis of the implications
                                                                         for economic growth and stability in California and the state tax
                                                                         and spending policies. This includes assessing the sustainability
                                                                         of current programs and policies, the best means for raising
                                                                         revenues, the distribution of tax liabilities, and the appropriate
 BRM       3.304.260      Tax and Fiscal Policy                          limits on debt.

                                                                         Public Affairs involve the exchange of information and
                                                                         communication between State government, citizens and
 BRM       3.305          Public Affairs                                 stakeholders in direct support of citizen services and public policy.
                                                                         Customer Services supports activities associated with providing

                                                                         service offerings and managing the interactions and relationships
 BRM       3.305.108      Customer Service                               with those customers.

                                                                         Official Information Dissemination includes all efforts to provide
                                                                         official government information to external stakeholders through
 BRM       3.305.109      Official Information Dissemination             the use of various types of media, such as video, paper, web, etc.
                                                                         Product Outreach relates to the marketing of government services
                                                                         products, and programs to the general public in an attempt to
                                                                         promote awareness and increase the number of
 BRM       3.305.110      Product Outreach                               customers/beneficiaries of those services and programs.



 BRM       3.305.111      Public Relations                               image through the effective handling of citizen concerns.

                                                                         Regulatory Development involves activities associated with
 BRM       3.306          Regulatory Development                         developing regulations, policies, and guidance to implement laws.

                                                                         dissemination of guidelines to assist in the interpretation and
 BRM       3.306.112      Policy and Guidance Development                implementation of regulations.
                                                                         Public Comment Tracking involves the activities of soliciting,
                                                                         maintaining, and responding to public comments regarding
 BRM       3.306.113      Public Comment Tracking                        proposed regulations.
                                                                         Regulatory Creation involves the activities of researching and
 BRM       3.306.114      Regulatory Creation                            drafting proposed and final regulations.
                                                                         Rule Publication includes all activities associated with the
 BRM       3.306.115      Rule Publication                               publication of a proposed or final rule.
                                                                         Revenue Collection includes the collection of government income
                                                                         from all sources. Note: Tax collection is accounted for in Taxation
                                                                         Management Sub-function in the General Government Line of
 BRM       3.307          Revenue Collection                             Business.
                                                                         Debt Collection supports activities associated with the collection of
 BRM       3.307.116      Debt Collection                                money owed to the California government.
                                                                         User Fee Collection involves the collection of fees assessed on
                                                                         individuals or organizations for the provision of Government
                                                                         services and for the use of Government goods or resources (e.g.
 BRM       3.307.117      User Fee Collection                            State Parks).




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                                                                         State Asset Sales encompasses the activities associated with the
                                                                         acquisition, oversight, tracking, and sale of non-internal assets
                                                                         managed by State government with a commercial value and sold
 BRM       3.307.118      State Asset Sales                              to the private sector.

                                                                         General Government involves the general overhead costs of State
                                                                         government, including legislative and executive activities;
                                                                         provision of central fiscal, personnel, and property activities; and
                                                                         the provision of services that cannot reasonably be classified in
                                                                         any other Line of Business. As a normal rule, all activities
                                                                         reasonably or closely associated with other LoBs or Sub-functions
                                                                         shall be included in those LoBs or Sub-functions rather than listed
                                                                         as a part of general government. This Line of Business is reserved
                                                                         for central government management operations; agency-specific
 BRM       3.315          General Government                             management activities would not be included here.

                                                                         Central Fiscal Operations includes the fiscal operations that the
                                                                         Department of Finance, State Controller's Office, Treasurer's
                                                                         Office and Department of General Services performs on behalf of
                                                                         the government. Note: Tax-related functions are included within
 BRM       3.315.175      Central Fiscal Operations                      the Taxation Management Sub-function.

 BRM       3.315.176      Legislative Functions                          Legislative Functions include the costs of the Legislative Branch.
 BRM       3.315.177      Executive Functions                            Executive Functions involve the Governor's Office.
                                                                         Central Property Management involves most of the operations of
 BRM       3.315.178      Central Property Management                    the Department of General Services.
                                                                         Central Personnel Management involves most of the operating
                                                                         costs of the State Personnel Board and Department of Personnel
 BRM       3.315.179      Central Personnel Management                   Administration.
                                                                         Taxation Management includes activities associated with the
                                                                         implementation of the state tax codes and the collection of taxes
 BRM       3.315.180      Taxation Management                            in California.
                                                                         Central Records and Statistics Management involves the
                                                                         operations surrounding the management of official documents,
                                                                         statistics, and records for the entire State government. This Sub-
                                                                         function is intended to include the management of records and
                                                                         statistics for State government as a whole. Note: Many agencies
                                                                         perform records and statistics management for a particular
                                                                         business function and as such should be mapped to that line of
                                                                         business. The Central Records and Statistics Management is
                                                                         intended for functions performed on behalf of the entire State
 BRM       3.315.181      Central Records and Statistics Management      government.
                                                                         Management of Government Resources refers to the support
 BRM       4              Management of Government Resources             activities that enable the government to operate efficiently.
                                                                         Administrative Management involves the day-to-day management
 BRM       4.401          Administrative Management                      and maintenance of the internal infrastructure.
                                                                         Facilities, Fleet, and Equipment Management involves the
                                                                         maintenance, administration, certification and operation of office
                                                                         buildings, fleets, machinery, and other capital assets that are
 BRM       4.401.119      Facilities, Fleet and Equipment Management     possessions of State government.
                                                                         Help Desk Services involves the management of a service center
                                                                         to respond to government and contract employees' technical and
 BRM       4.401.120      Help Desk Services                             administrative questions.
                                                                         Security Management involves the physical protection of an

                                                                         clearance management). Note: Activities related to securing data

 BRM       4.401.121      Security Management
                                                                         Travel involves the activities associated with planning, preparing,

 BRM       4.401.122      Travel                                         employees.
                                                                         W orkplace Policy Development and Management includes all
                                                                         activities required to develop and disseminate workplace policies
                          W orkplace Policy Development and              such as dress codes, time reporting requirements, telecommuting,
 BRM       4.401.123      Management                                     etc.




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                                                                         The use of financial information to measure, operate and predict
                                                                         the effectiveness and efficiency of an entity's activities in relation
                                                                         to its objectives. The ability to obtain and use such information is
                                                                         usually characterized by having in place policies, practices,
                                                                         standards, and a system of controls that reliably capture and
 BRM       4.402          Financial Management                           report activity in a consistent manner.
                                                                         Accounting entails accounting for assets, liabilities, fund balances,
                                                                         revenues and expenses associated with the maintenance of State
                                                                         funds and expenditure of State appropriations (Salaries and
                                                                         Expenses, Operation and Maintenance, Procurement, W orking
                                                                         Capital, Trust Funds, etc.), in accordance with applicable State
 BRM       4.402.124      Accounting                                     standards.
                                                                         Funds Control includes the management of the State budget
                                                                         process including the development of plans and programs,
                                                                         budgets, and performance outputs as well as financing State
                                                                         programs and operations through appropriation and
                                                                         apportionment of direct and reimbursable spending authority, fund
 BRM       4.402.125      Funds Control                                  transfers, investments and other financing mechanisms.
                                                                         Payments includes disbursements of State funds, via a variety of
                                                                         mechanisms, to State and private individuals, State agencies,
                                                                         local governments, and the private sector, to effect payment for
                                                                         goods and services, or distribute entitlements, benefits, grants,
 BRM       4.402.126      Payments                                       subsidies, loans, or claims.
                                                                         Collections and Receivables includes deposits, fund transfers,
 BRM       4.402.127      Collections and Receivables                    and receipts for sales or service.

                                                                         Asset and Liability Management provides accounting support for
 BRM       4.402.128      Asset and Liability Management                 the management of assets and liabilities of State government.
                                                                         Reporting and Information includes providing financial information,
 BRM       4.402.129      Reporting and Information                      reporting and analysis of financial transactions.
                                                                         Cost Accounting / Performance Measurement is the process of
                                                                         accumulating, measuring, analyzing, interpreting, and reporting
                                                                         cost information useful to both internal and external groups
                                                                         concerned with the way in which an organization uses, accounts
                                                                         for, safeguards, and controls its resources to meet its objectives.
                                                                         Cost accounting information is necessary in establishing strategic
                                                                         goals, measuring service efforts and accomplishments, and
                                                                         relating efforts to accomplishments. Also, cost accounting,
                                                                         financial accounting, and budgetary accounting all draw
 BRM       4.402.261      Cost Accounting / Performance Management       information from common data sources.

                                                                         Human Resource Management involves all activities associated
 BRM       4.403          Human Resource Management                      with the recruitment and management of personnel.

                                                                         HR Strategy develops effective human capital management
                                                                         strategies to ensure State organizations are able to recruit, select,
                                                                         develop, train, and manage a high-quality, productive workforce in
                                                                         accordance with merit system principles. This sub-function
                                                                         includes: conducting both internal and external environmental
                                                                         scans; developing human resources and human capital strategies
                                                                         and plans; establishing human resources policy and practices;
                                                                         managing current and future workforce competencies; developing
                                                                         workforce plans; developing succession plans; managing the
                                                                         human resources budget; providing human resources and human
                                                                         capital consultative support; and measuring and improving human
 BRM       4.403.250      HR Strategy                                    resources performance.

                                                                         Staff Acquisition establishes procedures for recruiting and
                                                                         selecting high-quality, productive employees with the right skills
                                                                         and competencies, in accordance with merit system principles.
                                                                         This sub-function includes: developing a staffing strategy and
                                                                         plan; establishing an applicant evaluation approach; announcing
                                                                         the vacancy, sourcing and evaluating candidates against the
                                                                         competency requirements for the position; initiating pre-
 BRM       4.403.251      Staff Acquisition                              employment activities; and hiring employees.
                                                                         Organization and Position Management designs, develops, and
                                                                         implements organizational and position structures that create a
                                                                         high-performance, competency-driven framework that both
                                                                         advances the agency mission and serves agency human capital
 BRM       4.403.252      Organization & Position Management             needs.




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                                                                     Compensation Management designs, develops, and implements
                                                                     compensation programs that attract, retain and fairly compensate
                                                                     agency employees. In addition, designs, develops, and
                                                                     implements pay for performance compensation programs to
                                                                     recognize and reward high performance, with both base pay
                                                                     increases and performance bonus payments. This sub-function
                                                                     includes: developing and implementing compensation programs;
                                                                     administering bonus and monetary awards programs;
                                                                     administering pay changes; managing time, attendance, leave and
 BRM       4.403.253      Compensation Management                    pay; and managing payroll.

                                                                     Benefits Management designs, develops, and implements benefit
                                                                     programs that attract, retain and support current and former
                                                                     agency employees. This sub-function includes: establishing and
                                                                     communicating benefits programs; processing benefits actions;
 BRM       4.403.254      Benefits Management                        and interacting as necessary with third party benefits providers
                                                                     Employee Performance Management designs, develops, and
                                                                     implements a comprehensive performance management approach
                                                                     to ensure agency employees are demonstrating competencies
                                                                     required of their work assignments. Design, develop and
                                                                     implement a comprehensive performance management strategy
                                                                     that enables managers to make distinctions in performance and
                                                                     links individual performance to agency goal and mission
                                                                     accomplishment. This sub-function also includes managing
                                                                     employee performance at the individual level and evaluating the

 BRM       4.403.255      Employee Performance Management            approach.

                                                                     Employee Relations designs, develops, and implements programs
                                                                     that strive to maintain an effective employer-employee relationship

                                                                     This sub-function includes: addressing employee misconduct;
                                                                     addressing employee performance problems; managing
                                                                     administrative grievances; providing employee accommodation;
                                                                     administering employees assistance programs; participating in
                                                                     administrative third party proceedings; and determining candidate
 BRM       4.403.256      Employee Relations                         and applicant suitability.
                                                                     Labor Relations manages the relationship between the agency
                                                                     and its unions and bargaining units. This includes negotiating and
                                                                     administering labor contracts and collective bargaining
                                                                     agreements; managing negotiated grievances; and participating in
 BRM       4.403.228      Labor Relations                            negotiated third party proceedings.
                                                                     Separation Management conducts efficient and effective
                                                                     employee separation programs that assist employees in
                                                                     transitioning to non-State employment; facilitates the removal of
                                                                     unproductive, non-performing employees; and assists employees
 BRM       4.403.257      Separation Management                      in transitioning to retirement.

                                                                     Human Resources Development designs, develops, and
                                                                     implements a comprehensive employee development approach to
                                                                     ensure that agency employees have the right competencies and
                                                                     skills for current and future work assignments. This sub-function
                                                                     includes conducting employee development needs assessments;
                                                                     designing employee development programs; administering and
                                                                     delivering employee development programs; and evaluating the

 BRM       4.403.258      Human Resources Development                approach.
                                                                     Information and Technology Management involves the
                                                                     coordination of information and technology resources and systems
 BRM       4.404          Information and Technology Management      required to support or provide a service.

                                                                     Lifecycle/Change Management involves the processes that
                                                                     facilitate a smooth evolution, composition, and workforce transition
                                                                     of the design and implementation of changes to agency resources
 BRM       4.404.137      Lifecycle/Change Management                such as assets, methodologies, systems, or procedures.

                                                                     System Development supports all activities associated with the in-
 BRM       4.404.136      System Development                         house design and development of software applications.




                                                          Page 17
                                                    Business Reference_Model




Do m ain   Elem en t ID   Elem en t Nam e                              Elem en t Des c r ip tio n
                                                                       System Maintenance supports all activities associated with the
 BRM       4.404.138      Systems Maintenance                          maintenance of in-house designed software applications.
                                                                       IT Infrastructure Maintenance involves the planning, design, and
                                                                       maintenance of an IT Infrastructure to effectively support
                                                                       automated needs (e.g., platforms, networks, servers, printers,
 BRM       4.404.139      IT Infrastructure Maintenance                etc.).
                                                                       Information Systems Security involves all functions pertaining to
                                                                       the protection of State information and information systems from
                                                                       unauthorized access, use, disclosure, disruptions, modification, or
                                                                       destruction, as well as the creation and implementation of security
 BRM       4.404.140      Information Systems Security                 policies, procedures and controls.

                                                                       Record Retention involves the operations surrounding the
 BRM       4.404.141      Records Retention                            management of the official documents and records for an agency.
                                                                       Information Management involves the coordination of information
                                                                       collection, storage, and dissemination, and destruction as well as
                                                                       managing the policies, guidelines, and standards regarding
 BRM       4.404.142      Information Management                       information management.

                                                                       Information Sharing relates to any method or function, for a given
                                                                       business area, facilitating: data being received in a usable
                                                                       medium by one or more departments or agencies as provided by a
                                                                       separate department or agency or other entity; and data being
                                                                       provided, disseminated or otherwise made available or accessible
                                                                       by one department or agency for use by one or more separate
 BRM       4.404.262      Information Sharing                          departments or agencies, or other entities, as appropriate.
                                                                       System and Network Monitoring supports all activities related to
                                                                       the real-time monitoring of systems and networks for optimal
 BRM       4.404.263      System & Network Monitoring                  performance.
                                                                       Supply Chain Management involves the purchasing, tracking, and
 BRM       4.405          Supply Chain Management                      overall management of goods and services.

                                                                       Goods Acquisition involves the procurement of physical goods,
 BRM       4.405.143      Goods Acquisition                            products, and capital assets to be used by State government.
                                                                       Inventory Control refers to the tracking of information related to
                                                                       procured assets and resources with regard to quantity, quality, and
 BRM       4.405.144      Inventory Control                            location.
                                                                       Logistics Management involves the planning and tracking of
                                                                       personnel and their resources in relation to their availability and
 BRM       4.405.145      Logistics Management                         location.

                                                                       Services Acquisition involves the oversight and/or management of
 BRM       4.405.146      Services Acquisition                         contractors and service providers from the private sector.




                                                            Page 18
Domain   Element ID   Element Name
 BRM                  Business Reference Model




 BRM         1        Services for Citizens




 BRM       1.101      Community and Social Services




 BRM      1.101.1     Homeownership Promotion




 BRM      1.101.2     Community and Regional Development




 BRM      1.101.3     Social Services




 BRM      1.101.4     Postal Services
BRM    1.102      Correctional Activities


BRM    1.102.5    Criminal Incarceration


BRM    1.102.6    Criminal Rehabilitation



BRM    1.103      Defense and National Security



BRM   1.103.210   Strategic Defense




BRM   1.103.211   Operational Defense




BRM   1.103.212   Tactical Defense


BRM    1.104      Disaster Management


BRM    1.104.7    Disaster Monitoring and Prediction




BRM    1.104.8    Disaster Preparedness and Planning




BRM    1.104.9    Disaster Repair and Restore




BRM   1.104.10    Emergency Response
BRM    1.105     Economic Development




BRM   1.105.11   Business and Industry Development




BRM   1.105.12   Intellectual Property Protection




BRM   1.105.13   Financial Sector Oversight



BRM   1.105.14   Industry Sector Income Stabilization




BRM    1.106     Education




BRM   1.106.15   Elementary, secondary, and vocational education




BRM   1.106.16   Higher education


BRM   1.106.17   Cultural and Historic Preservation




BRM   1.106.18   Cultural and Historic Exhibition
BRM    1.107     Energy




BRM   1.107.19   Energy Supply


BRM   1.107.20   Energy Conservation and Preparedness




BRM   1.107.21   Energy Resource Management


BRM   1.107.22   Energy Production

BRM    1.108     Environment Management



BRM   1.108.23   Environmental Monitoring and Forecasting




BRM   1.108.24   Environmental Remediation



BRM   1.108.25   Pollution Prevention and Control




BRM    1.109     General Science and Inovation




BRM   1.109.26   Scientific and Technology Research & Innovation
BRM   1.109.27    Space Exploration and Innovation




BRM    1.110      Health




BRM   1.110.217   Access to Care




BRM   1.110.246   Population Health Management and Consumer
                  Safety




BRM   1.110.247   Health Care Administration



BRM   1.110.248   Health Care Delivery Services




BRM   1.110.249   Health Care Research & Health Provider
                  Education




BRM    1.111      Homeland Security



BRM   1.111.33    Border and Transportation Security
BRM   1.111.34    Key Asset and Critical Infrastructure Protection




BRM   1.111.35    Catastrophic Defense




BRM    1.112      Income Security




BRM   1.112.36    General Retirement and Disability


BRM   1.112.37    Unemployment Compensation


BRM   1.112.38    Housing Assistance




BRM   1.112.39    Food and Nutrition Assistance



BRM   1.112.40    Survivor Compensation




BRM    1.113      Intelligence Operations




BRM   1.113.213   Intelligence Planning



BRM   1.113.214   Intelligence Collection

BRM   1.113.264   Intelligence Processing
BRM   1.113.215   Intelligence Analysis & Production




BRM   1.113.216   Intelligence Dissemination

BRM    1.114      International Affairs and Commerce




BRM   1.114.41    Foreign Affairs




BRM   1.114.42    International Development and Humanitarian Aid




BRM   1.114.43    Global Trade



BRM    1.115      Law Enforcement




BRM   1.115.44    Criminal Apprehension



BRM   1.115.45    Criminal Investigation and Surveillance


BRM   1.115.46    Citizen Protection

BRM   1.115.47    Crime Prevention



BRM   1.115.48    Leadership Protection
BRM   1.115.49   Property Protection

BRM   1.115.50   Substance Control


BRM    1.116     Litigation and Judicial Activities

BRM   1.116.51   Judicial Hearings



BRM   1.116.52   Legal Defense

BRM   1.116.53   Legal Investigation




BRM   1.116.54   Legal Prosecution and Litigation



BRM   1.116.55   Resolution Facilitation



BRM    1.117     Natural Resources




BRM   1.117.56   Water Resource Management




BRM   1.117.57   Conservation, Marine and Land Management




BRM   1.117.58   Recreational Resource Management and
                 Tourism


BRM   1.117.59   Agricultural Innovation and Services
BRM            1.118     Transportation


BRM           1.118.60   Air Transportation




BRM           1.118.61   Ground Transportation




BRM           1.118.62   Water Transportation




BRM           1.118.63   Space Operations


BRM            1.119     Workforce Management



BRM           1.119.64   Training and Employment



BRM           1.119.65   Labor Rights Management




BRM           1.119.66   Worker Safety




BRM   2                  Mode of Delivery


BRM   2.201              Direct Services to Citizens


BRM   2.201.67           Military Operations
BRM   2.201.68   Civilian Operations




BRM   2.202      Knowledge Creation and Management


BRM   2.202.69   Research & Development




BRM   2.202.70   General Purpose Data and Statistics


BRM   2.202.71   Advising and Consulting




BRM   2.202.72   Knowledge Dissemination



BRM   2.203      Public Goods Creation and Management


BRM   2.203.73   Manufacturing


BRM   2.203.74   Construction




BRM   2.203.75   Information Infrastructure Management
                 Public Resources, Facilities and Infra
BRM   2.203.76   Management




BRM   2.204      Regulatory Compliance and Enforcement


BRM   2.204.77   Inspections and Auditing




                 Standard Setting/Reporting Guideline
BRM   2.204.78   Development



BRM   2.204.79   Permits and Licensing


BRM   2.205      State Financial Assistance




BRM   2.205.80   State Grants (non-Local)




BRM   2.205.81   Direct Transfers to Individuals

BRM   2.205.82   Subsidies
BRM   2.205.83   Tax Credits


BRM   2.206      Credit and Insurance




BRM   2.206.84   General Insurance




BRM   2.206.85   Loan Guarantees


BRM   2.206.86   Direct Loans


BRM   2.207      Transfers to State and Local Government



BRM   2.207.87   Formula Grants




BRM   2.207.88   Project/Competitive Grants



BRM   2.207.89   Earmarked Grants


BRM   2.207.90   Local Loans


BRM   3          Support Delivery of Services



BRM   3.301      Controls & Oversight


BRM   3.301.91   Corrective Action


BRM   3.301.92   Program Evaluation
BRM   3.301.93    Program Monitoring


BRM   3.302       Internal Risk Management and Mitigation

BRM   3.302.94    Contingency Planning




BRM   3.302.95    Continuity of Operations


BRM   3.302.96    Service Recovery


BRM   3.303       Legislative Relations

BRM   3.303.97    Legislation Tracking


BRM   3.303.98    Legislation Testimony


BRM   3.303.99    Proposal Development


BRM   3.303.100   Legislative Liaison Operations



BRM   3.304       Planning and Budgeting




BRM   3.304.101   Budget Formulation


BRM   3.304.102   Capital Planning



BRM   3.304.103   Enterprise Architecture


BRM   3.304.104   Strategic Planning



BRM   3.304.105   Budget Execution
BRM   3.304.106   Workforce Planning


BRM   3.304.107   Management Improvement




BRM   3.304.259   Budget and Performance Integration




BRM   3.304.260   Tax and Fiscal Policy



BRM   3.305       Public Affairs



BRM   3.305.108   Customer Service



BRM   3.305.109   Official Information Dissemination



BRM   3.305.110   Product Outreach


BRM   3.305.111   Public Relations


BRM   3.306       Regulatory Development


BRM   3.306.112   Policy and Guidance Development


BRM   3.306.113   Public Comment Tracking

BRM   3.306.114   Regulatory Creation

BRM   3.306.115   Rule Publication
BRM   3.307       Revenue Collection

BRM   3.307.116   Debt Collection



BRM   3.307.117   User Fee Collection



BRM   3.307.118   State Asset Sales




BRM   3.315       General Government




BRM   3.315.175   Central Fiscal Operations

BRM   3.315.176   Legislative Functions
BRM   3.315.177   Executive Functions

BRM   3.315.178   Central Property Management


BRM   3.315.179   Central Personnel Management


BRM   3.315.180   Taxation Management




BRM   3.315.181   Central Records and Statistics Management

BRM   4           Management of Government Resources
BRM   4.401       Administrative Management



BRM   4.401.119   Facilities, Fleet and Equipment Management


BRM   4.401.120   Help Desk Services




BRM   4.401.121   Security Management


BRM   4.401.122   Travel


                  Workplace Policy Development and
BRM   4.401.123   Management




BRM   4.402       Financial Management




BRM   4.402.124   Accounting




BRM   4.402.125   Funds Control




BRM   4.402.126   Payments

BRM   4.402.127   Collections and Receivables


BRM   4.402.128   Asset and Liability Management

BRM   4.402.129   Reporting and Information
BRM   4.402.261   Cost Accounting / Performance Management


BRM   4.403       Human Resource Management




BRM   4.403.250   HR Strategy




BRM   4.403.251   Staff Acquisition




BRM   4.403.252   Organization & Position Management




BRM   4.403.253   Compensation Management
BRM   4.403.254   Benefits Management




BRM   4.403.255   Employee Performance Management




BRM   4.403.256   Employee Relations




BRM   4.403.228   Labor Relations




BRM   4.403.257   Separation Management




BRM   4.403.258   Human Resources Development


BRM   4.404       Information and Technology Management




BRM   4.404.137   Lifecycle/Change Management
BRM   4.404.136   System Development

BRM   4.404.138   Systems Maintenance



BRM   4.404.139   IT Infrastructure Maintenance




BRM   4.404.140   Information Systems Security


BRM   4.404.141   Records Retention



BRM   4.404.142   Information Management




BRM   4.404.262   Information Sharing


BRM   4.404.263   System & Network Monitoring

BRM   4.405       Supply Chain Management


BRM   4.405.143   Goods Acquisition


BRM   4.405.144   Inventory Control


BRM   4.405.145   Logistics Management


BRM   4.405.146   Services Acquisition
DRM               Data Reference Model (DRM)
DRM   Data Description (DRM)

DRM   Data Schema (DRM)




DRM   Entity (DRM)




DRM   Data Type (DRM)

DRM   Attribute (DRM)




DRM   Relationship (DRM)
DRM   Digital Data Resource (DRM)




DRM   Structured Data Resource (DRM)


DRM   Semi-Structured Data Resource (DRM)

DRM   Unstructured Data Resource (DRM)


DRM   Document (DRM)

DRM   Data Context (DRM)



DRM   Subject Area (DRM)




DRM   Topic (DRM)


DRM   Instance (DRM)
DRM   Data Sharing (DRM)




DRM   Supplier (DRM)


DRM   Consumer (DRM)


DRM   PayLoad Object (DRM)


DRM   Query Point (DRM)


DRM   Access Layer (DRM)


DRM   Exchange Package (DRM)




PRM   Performance Reference Model



PRM   Mission and Business Results


PRM   Service for Citizens
PRM   Support of Delivery Services
PRM   Management of Government Resources
PRM   Customer Results

PRM   Customer Benefit

PRM   Service Coverage

PRM   Timeliness & Responsiveness

PRM   Service Quality

PRM   Service Accessibility
PRM       Processes and Activities



PRM       Financial


PRM       Productivity & Efficiency

PRM       Cycle Time & Timeliness
PRM       Quality
PRM       Security & Privacy

PRM       Management & Innovation


PRM       Technology Measurement

PRM       Financial


PRM       Quality


PRM       Efficiency


PRM       Information & Data

PRM       Reliability & Availability

PRM       Effectiveness



PRM       Human Capital
PRM       Other Fixed Assets
TRM       Technical Reference Model




TRM   1   Component Framework
TRM     1.1     Business Logic

TRM   1.1.890   Platform Independent Technologies

TRM   1.1.891   Platform Dependent Technologies


TRM     1.2     Data Interchange

TRM   1.2.892   Data Exchange




TRM     1.3     Data Management



TRM   1.3.893   Database Connectivity

TRM   1.3.894   Reporting and Analysis

TRM     1.4     User Presentation / Interface


TRM   1.4.886   Static Display


TRM   1.4.887   Dynamic / Server-Side Display


TRM   1.4.888   Content Rendering

TRM   1.4.889   Wireless / Mobile / Voice

TRM     1.5     Security




TRM   1.5.884   Certificates / Digital Signatures



TRM   1.5.885   Supporting Security Services

TRM     2       Service Access and Delivery



TRM     2.6     Access Channels
TRM   2.6.850   Web Browser


TRM   2.6.851   Wireless / PDA




TRM   2.6.852   Collaboration / Communications


TRM   2.6.853   Other Electronic Channels

TRM     2.7     Delivery Channels


TRM   2.7.854   Internet


TRM   2.7.855   Intranet



TRM   2.7.856   Extranet




TRM   2.7.857   Peer to Peer (P2P)



TRM   2.7.858   Virtual Private Network (VPN)


TRM     2.8     Service Requirements


TRM   2.8.859   Legislative / Compliance


TRM   2.8.860   Authentication / Single Sign-on (SSO)


TRM   2.8.861   Hosting




TRM     2.9     Service Transport
TRM   2.9.862    Supporting Network Services


TRM   2.9.863    Service Transport


TRM      3       Service Interface and Integration




TRM    3.10      Integration




TRM   3.10.895   Middleware


TRM   3.10.896   Enterprise Application Integration




TRM    3.11      Interface




TRM   3.11.900   Service Discovery

TRM   3.11.901   Service Description / Interface

TRM    3.12      Interoperability


TRM   3.12.897   Data Format / Classification




TRM   3.12.898   Data Types / Validation



TRM   3.12.899   Data Transformation


TRM      4       Service Platform and Infrastructure
TRM    4.13      Database / Storage



TRM   4.13.875   Database




TRM   4.13.876   Storage



TRM    4.14      Delivery Servers



TRM   4.14.871   Web Servers




TRM   4.14.872   Media Servers

TRM   4.14.873   Application Servers




TRM   4.14.874   Portal Servers

TRM    4.15      Hardware / Infrastructure


TRM   4.15.877   Servers / Computers


TRM   4.15.878   Embedded Technology Devices


TRM   4.15.879   Peripherals


TRM   4.15.880   Wide Area Network (WAN)




TRM   4.15.881   Local Area Network (LAN)
TRM   4.15.882   Network Devices / Standards




TRM   4.15.883   Video Conferencing




TRM    4.16      Software Engineering




TRM   4.16.867   Integrated Development Environment (IDE)


TRM   4.16.868   Software Configuration Management




TRM   4.16.869   Test Management



TRM   4.16.870   Modeling


TRM    4.17      Support Platforms


TRM   4.17.864   Wireless / Mobile



TRM   4.17.865   Independent Platform



TRM   4.17.866   Dependent Platform



SRM              Service Component Reference Model (SRM)
SRM     70.0.0     Customer Services




SRM    70.701.0    Customer Relationship Management



SRM   70.701.500   All
SRM   70.701.501   More Than One
SRM   70.701.510   Call Center Management

SRM   70.701.511   Customer Analytics


SRM   70.701.512   Sales and Marketing

SRM   70.701.513   Product Management

SRM   70.701.514   Brand Management


SRM   70.701.515   Customer / Account Management

SRM   70.701.516   Contact and Profile Management




SRM   70.701.517   Partner Relationship Management




SRM   70.701.518   Customer Feedback


SRM   70.701.519   Surveys

SRM    70.702.0    Customer Preferences


SRM   70.702.500   All
SRM   70.702.501   More Than One
SRM   70.702.520   Personalization

SRM   70.702.521   Subscriptions
SRM   70.702.522   Alerts and Notifications

SRM    70.703.0    Customer Initiated Assistance


SRM   70.703.500   All
SRM   70.703.501   More Than One
SRM   70.703.523   Online Help

SRM   70.703.524   Online Tutorials

SRM   70.703.525   Self-Service


SRM   70.703.526   Reservations / Registration

SRM   70.703.527   Multi-Lingual Support

SRM   70.703.528   Assistance Request

SRM   70.703.529   Scheduling


SRM     71.0.0     Process Automation Services




SRM    71.711.0    Tracking and Workflow


SRM   71.711.500   All
SRM   71.711.501   More Than One
SRM   71.711.530   Process Tracking

SRM   71.711.531   Case Management



SRM   71.711.532   Conflict Resolution

SRM    71.712.0    Routing and Scheduling


SRM   71.712.500   All
SRM   71.712.501   More Than One
SRM   71.712.533   Inbound Correspondence Management


SRM   71.712.534   Outbound Correspondence Management
SRM     72.0.0     Business Management Services




SRM    72.721.0    Management of Process

SRM   72.721.500   All
SRM   72.721.501   More Than One
SRM   72.721.535   Change Management


SRM   72.721.536   Configuration Management


SRM   72.721.537   Requirements Management


SRM   72.721.538   Program / Project Management

SRM   72.721.539   Governance / Policy Management


SRM   72.721.540   Quality Management

SRM   72.721.541   Business Rule Management


SRM   72.721.542   Risk Management



SRM    72.722.0    Organizational Management

SRM   72.722.500   All
SRM   72.722.501   More Than One
SRM   72.722.543   Workgroup / Groupware

SRM   72.722.544   Network Management


SRM    72.723.0    Investment Management

SRM   72.723.500   All
SRM   72.723.501   More Than One
SRM   72.723.545   Strategic Planning and Mgmt


SRM   72.723.546   Portfolio Management

SRM   72.723.547   Performance Management
SRM    72.724.0    Supply Chain Management




SRM   72.724.500   All
SRM   72.724.501   More Than One
SRM   72.724.548   Procurement

SRM   72.724.549   Sourcing Management


SRM   72.724.550   Inventory Management

SRM   72.724.551   Catalog Management

SRM   72.724.552   Ordering / Purchasing

SRM   72.724.553   Invoice / Requisition Tracking and Approval

SRM   72.724.554   Storefront / Shopping Cart


SRM   72.724.555   Warehouse Management



SRM   72.724.556   Returns Management

SRM   72.724.557   Logistics and Transportation

SRM     73.0.0     Digital Asset Services



SRM    73.731.0    Content Management


SRM   73.731.500   All
SRM   73.731.501   More Than One
SRM   73.731.558   Content Authoring


SRM   73.731.559   Content Review and Approval

SRM   73.731.560   Tagging and Aggregation


SRM   73.731.561   Content Publishing and Delivery

SRM   73.731.562   Syndication Management

SRM    73.732.0    Document Management

SRM   73.732.500   All
SRM   73.732.501   More Than One
SRM   73.732.563   Document Imaging and OCR

SRM   73.732.564   Document Referencing

SRM   73.732.565   Document Revisions

SRM   73.732.566   Library / Storage

SRM   73.732.567   Document Review and Approval

SRM   73.732.568   Document Conversion

SRM   73.732.569   Indexing

SRM   73.732.570   Classification

SRM    73.733.0    Knowledge Management


SRM   73.733.500   All
SRM   73.733.501   More Than One
SRM   73.733.571   Information Retrieval

SRM   73.733.572   Information Mapping / Taxonomy


SRM   73.733.573   Information Sharing


SRM   73.733.574   Categorization


SRM   73.733.575   Knowledge Engineering


SRM   73.733.576   Knowledge Capture

SRM   73.733.577   Knowledge Distribution and Delivery

SRM   73.733.578   Smart Documents




SRM    73.734.0    Records Management


SRM   73.734.500   All
SRM   73.734.501   More Than One
SRM   73.734.579   Record Linking / Association

SRM   73.734.580   Document Classification
SRM   73.734.581   Document Retirement


SRM   73.734.582   Digital Rights Management


SRM     74.0.0     Business Analytical Services



SRM    74.741.0    Analysis and Statistics

SRM   74.741.500   All
SRM   74.741.501   More Than One
SRM   74.741.583   Mathematical



SRM   74.741.584   Structural / Thermal


SRM   74.741.585   Radiological

SRM   74.741.586   Forensics


SRM    74.742.0    Visualization

SRM   74.742.500   All
SRM   74.742.501   More Than One
SRM   74.742.587   Graphing / Charting

SRM   74.742.588   Imagery

SRM   74.742.589   Multimedia


SRM   74.742.590   Mapping / Geospatial / Elevation / GPS


SRM   74.742.591   CAD

SRM    74.743.0    Knowledge Discovery

SRM   74.743.500   All
SRM   74.743.501   More Than One
SRM   74.743.592   Data Mining


SRM   74.743.593   Modeling



SRM   74.743.594   Simulation
SRM    74.744.0    Business Intelligence


SRM   74.744.500   All
SRM   74.744.501   More Than One
SRM   74.744.595   Demand Forecasting / Mgmt


SRM   74.744.596   Balanced Scorecard


SRM   74.744.597   Decision Support and Planning


SRM    74.745.0    Reporting

SRM   74.745.500   All
SRM   74.745.501   More Than One
SRM   74.745.598   Ad-Hoc

SRM   74.745.599   Standardized / Canned

SRM   74.745.600   OLAP


SRM     75.0.0     Back Office Services


SRM    75.751.0    Data Management


SRM   75.751.500   All
SRM   75.751.501   More Than One
SRM   75.751.601   Data Exchange

SRM   75.751.602   Data Mart


SRM   75.751.603   Data Warehouse

SRM   75.751.604   Meta Data Management

SRM   75.751.605   Data Cleansing


SRM   75.751.606   Extraction and Transformation

SRM   75.751.607   Loading and Archiving

SRM   75.751.608   Data Recovery

SRM   75.751.609   Data Classification

SRM   75.752.500   All
SRM   75.752.501   More Than One
SRM   75.752.610   Recruiting

SRM   75.752.611   Resume Management


SRM   75.752.612   Career Development and Retention


SRM   75.752.613   Time Reporting

SRM   75.752.614   Awards Management

SRM   75.752.615   Benefit Management


SRM   75.752.616   Retirement Management

SRM   75.752.617   Personnel Administration



SRM   75.752.618   Education / Training



SRM   75.752.619   Health and Safety

SRM   75.752.620   Travel Management


SRM    75.753.0    Financial Management


SRM   75.753.500   All
SRM   75.753.501   More Than One
SRM   75.753.621   Billing and Accounting

SRM   75.753.622   Credit / Charge


SRM   75.753.623   Expense Management




SRM   75.753.624   Payroll

SRM   75.753.625   Payment / Settlement

SRM   75.753.626   Debt Collection

SRM   75.753.627   Revenue Management
SRM   75.753.628   Internal Controls


SRM   75.753.629   Auditing

SRM   75.753.630   Activity-Based Management

SRM   75.753.631   Currency Translation

SRM    75.754.0    Assets / Materials Management

SRM   75.754.500   All
SRM   75.754.501   More Than One
SRM   75.754.632   Property / Asset Management


SRM   75.754.633   Asset Cataloging / Identification

SRM   75.754.634   Asset Transfer, Allocation, and Maintenance

SRM   75.754.635   Facilities Management


SRM   75.754.636   Computers / Automation Management



SRM    75.755.0    Development and Integration


SRM   75.755.500   All
SRM   75.755.501   More Than One
SRM   75.755.637   Legacy Integration



SRM   75.755.638   Enterprise Application Integration


SRM   75.755.639   Data Integration




SRM   75.755.640   Instrumentation and Testing

SRM   75.755.641   Software Development

SRM    75.756.0    Human Capital / Workforce Management

SRM   75.756.500   All
SRM   75.756.501   More Than One
SRM   75.756.642   Resource Planning and Allocation



SRM   75.756.643   Skills Management


SRM   75.756.644   Workforce Directory / Locator

SRM   75.756.645   Team / Org Management


SRM   75.756.646   Contingent Workforce Management


SRM   75.756.647   Workforce Acquisition / Optimization

SRM     76.0.0     Support Services


SRM    76.761.0    Security Management

SRM   76.761.500   All
SRM   76.761.501   More Than One
SRM   76.761.648   Identification and Authentication



SRM   76.761.649   Access Control



SRM   76.761.650   Cryptography


SRM   76.761.651   Digital Signature Management



SRM   76.761.652   Intrusion Prevention


SRM   76.761.653   Intrusion Detection

SRM   76.761.654   Incident Response


SRM   76.761.655   Audit Trail Capture and Analysis


SRM   76.761.656   Certification and Accreditation
SRM   76.761.657   FISMA Management and Reporting


SRM   76.761.658   Virus Protection


SRM    76.762.0    Collaboration


SRM   76.762.500   All
SRM   76.762.501   More Than One
SRM   76.762.659   Email

SRM   76.762.660   Threaded Discussions

SRM   76.762.661   Document Library

SRM   76.762.662   Shared Calendaring


SRM   76.762.663   Task Management

SRM    76.763.0    Search

SRM   76.763.500   All
SRM   76.763.501   More Than One
SRM   76.763.664   Query

SRM   76.763.665   Precision / Recall Ranking


SRM   76.763.666   Classification


SRM   76.763.667   Pattern Matching


SRM    76.764.0    Communication


SRM   76.764.500   All
SRM   76.764.501   More Than One
SRM   76.764.668   Real-Time / Chat


SRM   76.764.669   Instant Messaging


SRM   76.764.670   Audio Conferencing


SRM   76.764.671   Video Conferencing
SRM   76.764.672   Event / News Management


SRM   76.764.673   Community Management

SRM   76.764.674   Computer / Telephony Integration


SRM   76.764.675   Voice Communications

SRM    76.765.0    Systems Management



SRM   76.765.500   All
SRM   76.765.501   More Than One
SRM   76.765.676   License Management


SRM   76.765.677   Remote Systems Control



SRM   76.765.678   System Resource Monitoring


SRM   76.765.679   Software Distribution


SRM   76.765.680   Issue Tracking


SRM    76.766.0    Forms Management


SRM   76.766.500   All
SRM   76.766.501   More Than One
SRM   76.766.681   Forms Creation



SRM   76.766.682   Forms Modification
Element Description
The Business Reference Model (BRM) is a function-driven
framework for describing the business operations independent of
the organizations that perform the. The Business Reference Model
provides an organized, hierarchical construct for describing the day-
to-day business operations.

The Services for Citizens Business Area describes the mission and
purpose of State government in terms of the services it provides
both to and on behalf of Californians. It includes the delivery of
person-focused, public, and collective goods and/or benefits as a
service and/or obligation of State government to the benefit and
protection of the State's general population.

Community and Social Services includes all activities aimed at
creating, expanding, or improving community and social
development, social relationships, and social services in California.
This includes all activities aimed at locality-specific or statewide
social development and general social services. This Line of
Business includes general community development and social
services programs, as well as earned and unearned benefit
programs that promote these objectives.

Homeownership Promotion includes activities devoted to assisting
citizens interested in buying homes and educating the public as to
the benefits of homeownership. NOTE: Activities devoted to the
provision of housing to low-income members of the public are
located in the Housing Assistance Sub-Function.

Community and Regional Development involves activities designed
to assist communities in preventing and eliminating blight and
deterioration, assist economically distressed communities, and
encourage and foster economic development through improved
public facilities and resources.

Social Services are designed to provide meaningful opportunities
for social and economic growth of the disadvantaged sector of the
population in order to develop individuals into productive and self-
reliant persons and promote social equity. Included in this category
are social welfare services extended to children and adults with
special needs, such as the orphaned, neglected, abandoned,
disabled, etc. Such services include family life education and
counseling, adoption, guardianship, foster family care, rehabilitation
services, etc. Note: This Sub-function does not include services
that are primarily for income support (e.g., Income Security) or are
an integral part of some other Line of Business (e.g., Health,
Workforce Management, etc.).

Postal Services provide for the timely and consistent exchange and
delivery of mail and packages between businesses, organizations,
and residents of the United States or world. It also includes the
nation wide retail infrrastructure required to make Postal Services
easily accessible to customers.
Correctional Activities involves all State activities that ensure the
effective incarceration and rehabilitation of convicted criminals.

Criminal Incarceration includes activities associated with the
housing, custody and general care of criminals serving time in
penitentiaries.
Criminal Rehabilitation includes all government activities devoted to
providing convicted criminals with the educational resources and
life skills necessary to rejoin society as responsible and
contributing members.
Defense and Security protects and advances California interests in
deterring attacks against California’s people, infrastructure and
environment and, if deterrence fails, decisively defeat threats to
those interests.
Strategic Defense involves establishing objectives; sequencing
initiatives; defining limits and assessing risks for the use of the
military; developing plans to achieve these objectives; and
providing military forces and other capabilities in accordance with
strategic plans.
Operational Defense involves linking tactics and strategy by
establishing operational objectives needed to accomplish the
strategic objectives, sequencing events to achieve the operational
objectives, initiating actions, and applying resources to bring about
and sustain these events.
Tactical Defense involves focusing on the ordered arrangement
and maneuver of combat elements in relation to each other and to
the enemy to achieve combat objectives.
Disaster Management involves the activities required to prepare
for, mitigate, respond to, and repair the effects of all disasters,
whether natural or manmade.
Disaster Monitoring and Prediction involves the actions taken to
predict when and where a disaster may take place and
communicate that information to affected parties. Note: Weather
forecasting, while central to Disaster Monitoring and Prediction, is
more closely aligned with the “Environmental Monitoring and
Forecasting” sub-function in the Environmental Management Line
of Business.
Disaster Preparedness and Planning involves the development of
response programs to be used in case of a disaster as well as pre-
disaster mitigation efforts to minimize the potential for loss of life
and property. This involves the development of emergency
management programs and activities as well as staffing and
equipping regional response centers, and mitigation focused
construction and preparation.
Disaster Repair and Restore involves the cleanup and restoration
activities that take place after a disaster. This involves the cleanup
and rebuilding of homes, buildings, roads, environmental
resources, or infrastructure that may be damaged due to a
disaster.
Emergency Response involves the immediate actions taken to
respond to a disaster. These actions include, but are not limited to,
providing mobile telecommunications, operational support, power
generation, search and rescue, and medical life-saving actions.
Economic Development includes the activities required to promote
commercial/industrial development and to regulate the California
financial industry to protect investors. It also includes the
management and control of the domestic economy and the money
supply, and the protection of intellectual property and innovation.

Business and Industry Development supports activities related to
the creation of economic and business opportunities and stimulus,
and the promotion of financial and economic stability for
corporations and citizens involved in different types of business.

Intellectual Property Protection involves all activities to protect and
promote the ownership of ideas and control over the tangible or
virtual representation of those ideas, including inventions and
discoveries; literary and artistic works; and symbols, names,
images, and designs used in commerce.
Financial Sector Oversight involves the regulation of private sector
firms and markets (e.g., stock exchanges, corporations, etc.) to
protect investors from fraud, monopolies, and illegal behavior. This
also includes deposit protection.
Industry Sector Income Stabilization involves all programs and
activities devoted to assisting adversely impacted industrial sectors
(e.g., farming, commercial transportation, etc.) to ensure the
continued availability of their services for the public and the long-
term economic stability of these sectors.

Education refers to those activities that impart knowledge or
understanding of a particular subject to the public. Education can
take place at a formal school, college, university or other training
program. This Line of Business includes all government programs
that promote the education of the public, including both earned and
unearned benefit programs.
Elementary, Secondary, and Vocational Education refers to the
provision of education in elementary subjects (reading and writing
and arithmetic); education provided by a high school or college
preparatory school; and vocational and technical education and
training.
Higher Education refers to education beyond the secondary level;
specifically, education provided by a college or university.

Cultural and Historic Preservation involves all activities performed
by State government to collect and preserve information and
artifacts important to the culture and history of California and its
citizenry; and, the education of California and United States
citizens, and the world.
Cultural and Historic Exhibition includes all activities undertaken by
the California government to promote education through the
exhibition of cultural, historical, and other information, archives, art,
etc.
Energy refers to all actions performed by the government to ensure
the procurement and management of energy resources, including
the production, sale and distribution of energy, as well as the
management of spent fuel resources. Energy management
includes all types of mass-produced energy (e.g., hydroelectric,
nuclear, wind, solar, or fossil fuels). Also included in this Line of
Business is the oversight of private industry.

Energy Supply involves all activities devoted to ensuring the
availability of an adequate supply of energy for California and its
citizens.
Energy Conservation and Preparedness involves protection of
energy resources from over consumption to ensure the continued
availability of fuel resources and to promote environmental
protection. This Line of Business also includes measures taken to
ensure the provision of energy in the event of an emergency.

Energy Resource Management involves the management and
oversight of energy producing resources including facilities, dams,
land, and offshore resources.
Energy Production involves the transformation of raw energy
resources into useable, deliverable energy.
Environmental Management includes all functions required to
monitor the environment and weather, determine proper
environmental standards and ensure their compliance, and
address environmental hazards and contamination.
Environmental Monitoring and Forecasting involves the observation
and prediction of environmental conditions. This includes but is not
limited to the monitoring and forecasting of water quality, water
levels, ice sheets, air quality, regulated and non-regulated
emissions, as well as the observation and prediction of weather
patterns and conditions.
Environmental Remediation supports the immediate and long-term
activities associated with the correcting and offsetting of
environmental deficiencies or imbalances, including restoration
activities.
Pollution Prevention and Control includes activities associated with
identifying appropriate pollution standards and controlling levels of
harmful substances emitted into the soil, water and atmosphere
from manmade sources. Environmental mitigation projects are also
included in this business line.

General Science and Innovation includes all State activities to
advance knowledge in this area. This includes general research
and technology programs, space exploration activities, and other
research and technology programs that have diverse goals and
cannot be readily classified into another Line of Business or Sub-
function.
Scientific and Technological Research and Innovation includes all
State activities whose goal is the creation of new scientific and/or
technological knowledge as a goal in itself, without a specific link to
the other LoBs or Sub-functions of the BRM. NOTE: Research and
development programs that directly support another Service for
Citizen should not be included here.
Space Exploration and Innovation includes all activities devoted to
innovations directed at human and robotic space flight and the
development and operation of space launch and transportation
systems, and the general research and exploration of outer space.

Health involves State programs and activities to ensure and
provide for the health and wellbeing of the public. This includes the
direct provision of health care services and immunizations as well
as the monitoring and tracking of public health indicators for the
detection of trends and identification of widespread
illnesses/diseases. It also includes both earned and unearned
health care benefit programs.
Access to Care focuses on the access to appropriate care. This
includes streamlining efforts to receive care; ensuring care is
appropriate in terms of type, care, intensity, location and
availability; providing seamless access to health knowledge,
enrolling providers; performing eligibility determination, and
managing patient movement.
Population Health Management and Consumer Safety assesses
health indicators and consumer goods and products as a means to
protect and promote the health of the general population. This
includes monitoring of health, health planning, and health
management of humans, animals, animal products, and plants, as
well as tracking the spread of diseases and pests. Also includes
evaluation of consumer goods and products, drug, and foods to
assess the potential risks and dangers; education of the consumer
and the general population; and facilitation of health promotion and
disease and injury prevention.

Health Care Administration assures that State health care
resources are expended effectively to ensure quality, safety, and
efficiency. This includes managing health care quality, cost,
workload, utilization, and fraud/abuse efforts.
Health Care Delivery Services provides and supports the delivery
of health care to its beneficiaries. This includes assessing health
status; planning health services; ensuring quality of services and
continuity of care; and managing clinical information and
documentation.
Health Care Research and Provider (including practitioner and
public health worker) Education fosters advancement in health
discovery and knowledge. This includes developing new strategies
to handle diseases; promoting health knowledge advancement;
identifying new means for delivery of services, methods, decision
models and practices; making strides in quality improvement;
managing clinical trials and research quality; and providing for
provider education.
Homeland Security involves protecting California against terrorist
attacks. This includes analyzing threats and intelligence, guarding
borders and airports, protecting critical infrastructure, and
coordinating responses to emergencies.
Border and Transportation Security includes appropriately
facilitating or deterring entry and exit of people, goods, and
conveyances at and between California ports of entry, as well as
ensuring the security of transportation and infrastructure networks,
facilities, vehicles, and personnel within California.
Key Asset and Critical Infrastructure Protection involves assessing
key asset and critical infrastructure vulnerabilities and taking direct
action to mitigate vulnerabilities, enhance security, and ensure
continuity and necessary redundancy in government operations
and personnel.
Catastrophic Defense involves the development of technological
countermeasures (e.g., chemical, biological, radiological and
nuclear [CBRN]) to terrorist threats, conducting laboratory testing
on new and promising devices, and conducting basic and applied
science that can lead to the development of countermeasures.

Income Security includes activities designed to ensure that
members of the public are provided with the necessary means –
both financial and otherwise – to sustain an adequate level of
existence. This includes all benefit programs, both earned and
unearned, that promote these goals for members of the public.

General Retirement and Disability involves the development and
management of retirement benefits, pensions, and income security
for those who are retired or disabled.
Unemployment Compensation provides income security to those
who are no longer employed, while they seek new employment.

Housing Assistance involves the development and management
programs that provide housing to those who are unable to provide
housing for themselves including the rental of single-family or
multifamily properties, and the management and operation of State
supported housing properties.

Food and Nutrition Assistance involves the development and
management of programs that provide food and nutrition
assistance to those members of the public who are unable to
provide for these needs themselves.
Survivor Compensation provides compensation to the survivors of
individuals currently receiving or eligible to receive benefits from
State government. This includes, but is not limited to, survivors
such as spouses or children of veterans or wage earners eligible
for social security payments.

Intelligence Operations involves collecting and analyzing
information to meet the national security challenges of California by
processing reliable, accurate intelligence, and disseminating
intelligence products to policymakers, military commanders, and
other consumers.
Intelligence Planning establishes the intelligence requirements of
the Governor, the Office of Homeland Security, the Military
Department, and other officials in major departments and
governmental agencies.
Intelligence Collection involves the gathering of raw data from
multiple sources from which finished intelligence is produced.
Intelligence Processing involves converting collected raw data into
forms suitable for analysis.
Intelligence Analysis and Production converts large amounts of
data to a form suitable for the production of finished intelligence to
include translation, decryption, and interpretation of information
stored on film and magnetic media through the use of highly
refined photographic and electronic processes.

Dissemination consists of delivering the intelligence products to
consumers.
International Affairs and Commerce involves the non-military
activities that promote California policies and interests beyond our
national borders, including the negotiation of agreements and
conflict resolution. In addition, this function includes: foreign
economic development and social/political development;
humanitarian, technical and other developmental assistance to key
nations; and global trade.
Foreign Affairs refers to those activities associated with the
implementation of foreign policy and diplomatic relations, including
the operation of embassies, consulates, and other posts; ongoing
membership in international organizations; the development of
cooperative frameworks to improve relations with other nations;
and the development of treaties and agreements.

International Development and Humanitarian Aid refers to those
activities related to the implementation of development and
humanitarian assistance programs to developing an transitioning
countries throughout the world. Development and aid may include
technical assistance (the transfer of knowledge and expertise), and
the delivery of equipment, commodities and urgent humanitarian
assistance including food aid.

Global Trade refers to those activities State government
undertakes to advance worldwide economic prosperity by
increasing trade through the opening of overseas markets and
freeing the flow of goods, services, and capital.
Law Enforcement involves activities to protect people, places, and
things from criminal activity resulting from non-compliance with
California laws. This includes patrols, undercover operations,
response to emergency calls, as well as arrests, raids, and
seizures of property.
Criminal Apprehension involves activities associated with the
tracking, arrest, detention, and transportation of groups or
individuals believed to be responsible for committing State crimes.

Criminal Investigation and Surveillance includes collecting
evidence required to determine responsibility for a crime and
monitoring and questioning affected parties.
Citizen Protection involves all activities performed to protect the
general population of California from criminal activity.
Crime Prevention entails all efforts designed to create safer
communities through the control and reduction of crime by
addressing the causes of crime and reducing opportunities for
crimes to occur.
Leadership Protection involves all activities performed to protect
the health and well being of high-level government officials.
Property Protection entails all activities performed to ensure the
security of civilian and government property.
Substance Control supports activities associated with the
enforcement of laws regarding legal substances (e.g., alcohol and
tobacco) and illegal narcotics.
Litigation and Judicial Activities refers to those activities relating to
the administration of justice.
Judicial Hearings includes activities associated with proceedings
(usually by a court of law) where evidence is taken for the purpose
of determining an issue of fact and reaching a decision based on
that evidence.
Legal Defense includes those activities associated with the
representation of a defendant in a criminal or civil proceeding.
Legal Investigation includes activities associated with gathering
information about a given party (government agency, citizen, or
corporation) that would be admissible in a court of law in an
attempt to determine a legal question or matter.

Legal Prosecution and Litigation includes all activities involved with
presenting a case in a legal proceeding both in a criminal or civil
court of law in an attempt to prove guilt/responsibility.

Resolution Facilitation refers to those activities outside a court of
law, such as mediation and arbitration, which may be used in an
attempt to settle a dispute between two or more parties
(government agency, citizen, or corporation).
Natural Resources includes all activities involved in conservation
planning, land management, and state park/monument tourism that
affect the State's natural and recreational resources, both public
and private. Note: Energy-related natural resources are covered in
the Energy Management Line of Business.

Water Resource Management includes all activities that promote
the effective use and management of the State's water resources.
Notes: Environmental protection of water resources is included in
the Environmental Management Line of Business. Hydroelectric
energy production is included in the Energy Production Sub-
Function.
Conservation, Marine and Land Management involves the
responsibilities of surveying, maintaining, and operating public
lands and monuments, as well as activities devoted to ensuring the
preservation of land, water, wildlife, and natural resources. It also
includes the sustainable stewardship of natural resources on State
owned/controlled lands for commercial use (e.g., mineral mining,
grazing, forestry, fishing, etc.).

Recreational Resource Management and Tourism involves the
management of state parks, monuments, and tourist attractions as
well as visitor centers, campsites, and park service facilities.

Agricultural Innovation and Services involves the creation and
dissemination of better methods for farming and forestry, including
the development of improved and healthier agricultural and forestry
products.
Transportation involves all State-supported activities related to the
safe passage, conveyance, or transportation of goods and/or
people.
Air Transportation involves the activities related to the safe
passage of passengers or goods through the air. It also includes
command and control activities related to the safe movement of
aircraft through all phases of flight for commercial and military
operations. Note: The protection of air transportation from
deliberate attack is included in the Transportation Security Sub-
function in the Homeland Security Line of Business.

Ground Transportation involves the activities related to ensuring
the availability of transit and the safe passage of passengers and
goods over land. Note: The protection of ground transportation
from deliberate attack is included in the Transportation Security
Sub-Function in the Homeland Security Line of Business.

Water Transportation involves the activities related to ensuring the
availability of transit and the safe passage of passengers and
goods over sea and water. Note: The protection of maritime
transportation from deliberate attack is included in the
Transportation Security Sub-function in the Homeland Security Line
of Business.
Space Operations involves the activities related to the safe
launches/missions of passengers or goods into aerospace and
includes commercial, scientific, and military operations.
Workforce Management includes those activities that promote the
welfare of the State’s workforce by improving their working
conditions, advancing opportunities for profitable employment, and
strengthening free collective bargaining.
Training and Employment includes programs of job or skill training,
employment services and placement, and programs to promote the
hiring of marginal, unemployed, or low-income workers.

Labor Rights Management refers to those activities undertaken to
ensure that employees and employers are aware of and comply
with all statutes and regulations concerning labor rights, including
those pertaining to wages, benefits, safety and health,
whistleblower, and non-discrimination policies.

Worker Safety refers to those activities undertaken to save lives,
prevent injuries, and protect the health of California's workers.


The Mode of Delivery Business Area is tightly coupled with the
Services for Citizens Business Area, and it describes the
mechanisms the government uses to achieve the purpose of
government. In other words, the Mode of Delivery represents the
vehicle by which State government delivers its Services to Citizens.
Direct Services for Citizens refers to the delivery of a good or
service to (or on behalf of) the citizenry by State government with
no other intervening persons, conditions, or organizations.
Military Operations, under proper authority, organize, resource and
train forces with unique capabilities, serving the community state
and nation.
Civilian Operations describes the direct provision of a non-military
service for the citizen by government employees.

Knowledge Creation and Management involves the programs and
activities in which State government creates or develops a body or
set of knowledge, the manipulation and analysis of which can
provide inherent benefits for both the State and private sector.
Research and Development involves the gathering and analysis of
data, dissemination of results, and development of new products,
methodologies, and ideas.

General Purpose Data and Statistics includes activities performed
in providing empirical, numerical, and related data and information
pertaining to the current State of the State in areas such as the
economy, labor, weather, international trade, etc.
Advising and Consulting involves the guidance and consultative
services provided by State government to support the
implementation of a specific Service for Citizen.

Knowledge Dissemination addresses those instances where the
primary method used in delivering a service is through the
publishing or broadcasting of information. It is not intended to
address circumstances where the publication of information is a
byproduct of the actual Mode of Delivery. For example, an agency
might perform research (the Mode of Delivery) addressing a
particular service for citizen (for example environmental
management) and as a result publish a report on the findings. In
this instance, the research would be the mode of delivery and
publishing the report would be a Support Delivery of Service.

The construction, manufacturing, administration, and/or
management of goods, structures, facilities, common resources,
etc. used for the general well being of the public or society at large.

Manufacturing involves all programs and activities in which State
government produces both marketable and non-marketable goods.

Construction involves all programs and activities in which State
government builds or constructs facilities, roads, dams, etc.

Public Resources, Facilities, & Infrastructure Management involves
the management and maintenance of government owned capital
goods and resources (natural or otherwise) on behalf of the public,
usually with benefits to the community at large as well as to the
direct user. Examples of facilities and infrastructure include
schools, roads, bridges, dams, harbors, and public buildings.
Examples of resources include parks, cultural artifacts and art,
endangered species, oil reserves, etc.
Information Infrastructure Management involves the management
and stewardship of a type of information by State government
and/or the creation of physical communication infrastructures on
behalf of the public in order to facilitate communication. This
includes the management of large amounts of information (e.g.,
environmental and weather data, criminal records, etc.), the
creation of information and data standards relating to a specific
type of information (patient records), and the creation and
management of physical communication infrastructures (networks)
on behalf of the public. Note: Information infrastructures for
government use are not included here.
Regulatory Compliance and Enforcement involves the direct
monitoring and oversight of a specific individual, group, industry, or
community participating in a regulated activity via market
mechanisms, command and control features, or other means to
control or govern conduct or behavior.
Inspections & Auditing involves the methodical examination and
review of regulated activities to ensure compliance with standards
for regulated activity.
Standard Setting / Reporting Guideline Development involves the
establishment of allowable limits associated with a regulated
activity and the development of reporting requirements necessary
to monitor and control compliance with allowable limits. This
includes the development of requirements for product sampling
and testing, emissions monitoring and control, incident reporting,
financial filings, etc.

Permits and Licensing involves activities associated with granting,
revoking, and the overall management of the documented authority
necessary to perform a regulated task or function.
State Financial Assistance refers to the provision of earned and
unearned financial or monetary-like benefits to individuals, groups,
or corporations
State Grants involves the disbursement of funds by State
government to a nonState entity to help fund projects or activities.
This includes the processes associated with grant administration,
including the publication of funds availability notices, development
of the grant application guidance, determination of grantee
eligibility, coordination of the peer review/evaluation process for
competitive grants, the transfer of funds, and the
monitoring/oversight as appropriate.
Direct Transfers to Individuals involves the disbursement of funds
from State government directly to beneficiaries (individuals or
organizations) who satisfy State eligibility requirements with no
restrictions imposed on the recipient as to how the money is spent.
Direct Transfers include both earned and unearned State
entitlement programs such as Medicare, Social Security,
unemployment benefits, etc.
Subsidies involve State government financial transfers that reduce
costs and/or increase revenues of producers.
Tax Credits allow a special exclusion, exemption, or deduction
from gross income or which provide a special credit, a preferential
rate of tax, or a deferral of tax liability designed to encourage
certain kinds of activities or to aid taxpayers in special
circumstances.
Credit and Insurance involves the use of government funds to
cover the subsidy cost of a direct loan or loan guarantee or to
protect/indemnify members of the public from financial losses.
General Insurance involves providing protection to individuals or
entities against specified risks. The specified protection generally
involves risks that private sector entities are unable or unwilling to
assume or subsidize and where the provision of insurance is
necessary to achieve social objectives.

Loan Guarantees involve any guarantee, insurance, or other
pledge with respect to the payment of all or a part of the principal or
interest on any debt obligation of a non-State borrower to a non-
State lender, but does not include the insurance of deposits,
shares, or other withdraw able accounts in financial institutions.
Direct Loans involve a disbursement of funds by the government to
a non-State borrower under a contract that requires the repayment
of such funds with or without interest.

Transfers to Local Governments involve the transfer of funds or
financial assistance from State government to Local governments.

Formula Grants involves the allocation of money to Locals or their
subdivisions in accordance with distribution formulas prescribed by
law or administrative regulation, for activities of a continuing nature.
Project/Competitive Grants involves the funding, for fixed or known
periods, of projects. Project/Competitive grants can include
fellowships, scholarships, research grants, training grants,
traineeships, experimental and demonstration grants, evaluation
grants, planning grants, technical assistance grants, survey grants,
and construction grants.

Earmarked Grants involves the distribution of money to local
governments for a named purpose or service usually specifically in
appropriations language, or other program authorizing language.
Local Loans involve all disbursement of funds by the government to
a local government entity under a contract that requires the
repayment of such funds with or without interest.
Support Delivery of Services provides the critical policy,
programmatic and managerial foundation to support State
government operations.
Controls and Oversight ensures that the operations and programs
of State government and its external business partners comply with
applicable laws and regulations and prevent waste, fraud, and
abuse.
Corrective Action involves the enforcement of activities to remedy
internal or external programs that have been found noncompliant
with a given law, regulation, or policy.
Program Evaluation involves the analysis of internal and external
program effectiveness and the determination of corrective actions
as appropriate.
Program Monitoring involves the data gathering activities required
to determine the effectiveness of internal and external programs
and the extent to which they comply with related laws, regulations,
and policies.
Internal Risk Management and Mitigation involves all activities
relating to the processes of analyzing exposure to risk and
determining appropriate countermeasures.
Contingency Planning involves the actions required to plan for,
respond to, and mitigate damaging events.

Continuity of Operations involves the activities associated with the
identification of critical systems and processes, and the planning
and preparation required to ensure that these systems and
processes will be available in the event of a catastrophic event.
Service Recovery involves the internal actions necessary to
develop a plan for resuming operations after a catastrophic event
occurs.
Legislative Relations involves activities aimed at the development,
tracking, and amendment of public laws through the legislative
branch of State government.
Legislation Tracking involves monitoring legislation from
introduction to enactment.

Legislation Testimony involves activities associated with providing
testimony/evidence in support of, or opposition to, legislation.

Proposal Development involves drafting proposed legislation that
creates or amends laws subject to legislative action.
Legislative liaison operations involves all activities associated with
supporting the formal relationship between a State agency and the
California Legislature.
Planning and Budgeting involves the activities of determining
strategic direction, identifying and establishing programs and
processes, and allocating resources (capital and labor) among
those programs and processes.
Budget Formulation involves all activities undertaken to determine
priorities for future spending and to develop an itemized forecast of
future funding and expenditures during a targeted period of time.
This includes the collection and use of performance information to
assess the effectiveness of programs and develop budget
priorities.

Capital Planning involves the processes for ensuring that
appropriate investments are selected for capital expenditures.

Enterprise Architecture is an established process for describing the
current state and defining the target state and transition strategy for
an organization’s people, processes, and technology.
Strategic Planning entails the determination of annual and long-
term goals and the identification of the best approach for achieving
those goals.

Budget Execution involves the legal (apportionment) and
managerial (allotment and sub-allotment) distribution of budget
authority to achieve results consistent with the formulated budget.
Workforce Planning involves the processes for identifying the
workforce competencies required to meet the agency’s strategic
goals and for developing the strategies to meet these
requirements.
Management Improvement includes all efforts to gauge the
ongoing efficiency of business processes and identify opportunities
for reengineering or restructuring.

Budget and Performance Integration involves activities that align
State resources allocated through budget formulation, execution,
and management actions with examinations of program objectives,
performance, and demonstrated results such as performance-
based agency budget submissions, and Financial Management
Cost Accounting and Performance Measurement data.
Tax and Fiscal Policy encompasses analysis of the implications for
economic growth and stability in California and the state tax and
spending policies. This includes assessing the sustainability of
current programs and policies, the best means for raising
revenues, the distribution of tax liabilities, and the appropriate limits
on debt.

Public Affairs involve the exchange of information and
communication between State government, citizens and
stakeholders in direct support of citizen services and public policy.
Customer Services supports activities associated with providing an
agency’s customers with information regarding the agency’s
service offerings and managing the interactions and relationships
with those customers.

Official Information Dissemination includes all efforts to provide
official government information to external stakeholders through
the use of various types of media, such as video, paper, web, etc.
Product Outreach relates to the marketing of government services
products, and programs to the general public in an attempt to
promote awareness and increase the number of
customers/beneficiaries of those services and programs.

Public Relations involves the efforts to promote an organization’s
image through the effective handling of citizen concerns.

Regulatory Development involves activities associated with
developing regulations, policies, and guidance to implement laws.
Policy and Guidance Development – involves the creation and
dissemination of guidelines to assist in the interpretation and
implementation of regulations.
Public Comment Tracking involves the activities of soliciting,
maintaining, and responding to public comments regarding
proposed regulations.
Regulatory Creation involves the activities of researching and
drafting proposed and final regulations.
Rule Publication includes all activities associated with the
publication of a proposed or final rule.
Revenue Collection includes the collection of government income
from all sources. Note: Tax collection is accounted for in Taxation
Management Sub-function in the General Government Line of
Business.
Debt Collection supports activities associated with the collection of
money owed to the California government.
User Fee Collection involves the collection of fees assessed on
individuals or organizations for the provision of Government
services and for the use of Government goods or resources (e.g.
State Parks).
State Asset Sales encompasses the activities associated with the
acquisition, oversight, tracking, and sale of non-internal assets
managed by State government with a commercial value and sold to
the private sector.

General Government involves the general overhead costs of State
government, including legislative and executive activities; provision
of central fiscal, personnel, and property activities; and the
provision of services that cannot reasonably be classified in any
other Line of Business. As a normal rule, all activities reasonably or
closely associated with other LoBs or Sub-functions shall be
included in those LoBs or Sub-functions rather than listed as a part
of general government. This Line of Business is reserved for
central government management operations; agency-specific
management activities would not be included here.

Central Fiscal Operations includes the fiscal operations that the
Department of Finance, State Controller's Office, Treasurer's
Office and Department of General Services performs on behalf of
the government. Note: Tax-related functions are included within the
Taxation Management Sub-function.

Legislative Functions include the costs of the Legislative Branch.
Executive Functions involve the Governor's Office.
Central Property Management involves most of the operations of
the Department of General Services.
Central Personnel Management involves most of the operating
costs of the State Personnel Board and Department of Personnel
Administration.
Taxation Management includes activities associated with the
implementation of the state tax codes and the collection of taxes in
California.
Central Records and Statistics Management involves the
operations surrounding the management of official documents,
statistics, and records for the entire State government. This Sub-
function is intended to include the management of records and
statistics for State government as a whole. Note: Many agencies
perform records and statistics management for a particular
business function and as such should be mapped to that line of
business. The Central Records and Statistics Management is
intended for functions performed on behalf of the entire State
government.
Management of Government Resources refers to the support
activities that enable the government to operate efficiently.
Administrative Management involves the day-to-day management
and maintenance of the internal infrastructure.
Facilities, Fleet, and Equipment Management involves the
maintenance, administration, certification and operation of office
buildings, fleets, machinery, and other capital assets that are
possessions of State government.
Help Desk Services involves the management of a service center
to respond to government and contract employees' technical and
administrative questions.
Security Management involves the physical protection of an
organization’s personnel, assets, and facilities (including security
clearance management). Note: Activities related to securing data
and information systems are addressed under the “Information
Systems Security” Sub-function.
Travel involves the activities associated with planning, preparing,
and monitoring of business related travel for an organization’s
employees.
Workplace Policy Development and Management includes all
activities required to develop and disseminate workplace policies
such as dress codes, time reporting requirements, telecommuting,
etc.
The use of financial information to measure, operate and predict
the effectiveness and efficiency of an entity's activities in relation to
its objectives. The ability to obtain and use such information is
usually characterized by having in place policies, practices,
standards, and a system of controls that reliably capture and report
activity in a consistent manner.
Accounting entails accounting for assets, liabilities, fund balances,
revenues and expenses associated with the maintenance of State
funds and expenditure of State appropriations (Salaries and
Expenses, Operation and Maintenance, Procurement, Working
Capital, Trust Funds, etc.), in accordance with applicable State
standards.
Funds Control includes the management of the State budget
process including the development of plans and programs,
budgets, and performance outputs as well as financing State
programs and operations through appropriation and apportionment
of direct and reimbursable spending authority, fund transfers,
investments and other financing mechanisms.
Payments includes disbursements of State funds, via a variety of
mechanisms, to State and private individuals, State agencies, local
governments, and the private sector, to effect payment for goods
and services, or distribute entitlements, benefits, grants, subsidies,
loans, or claims.
Collections and Receivables includes deposits, fund transfers, and
receipts for sales or service.

Asset and Liability Management provides accounting support for
the management of assets and liabilities of State government.
Reporting and Information includes providing financial information,
reporting and analysis of financial transactions.
Cost Accounting / Performance Measurement is the process of
accumulating, measuring, analyzing, interpreting, and reporting
cost information useful to both internal and external groups
concerned with the way in which an organization uses, accounts
for, safeguards, and controls its resources to meet its objectives.
Cost accounting information is necessary in establishing strategic
goals, measuring service efforts and accomplishments, and
relating efforts to accomplishments. Also, cost accounting, financial
accounting, and budgetary accounting all draw information from
common data sources.

Human Resource Management involves all activities associated
with the recruitment and management of personnel.

HR Strategy develops effective human capital management
strategies to ensure State organizations are able to recruit, select,
develop, train, and manage a high-quality, productive workforce in
accordance with merit system principles. This sub-function
includes: conducting both internal and external environmental
scans; developing human resources and human capital strategies
and plans; establishing human resources policy and practices;
managing current and future workforce competencies; developing
workforce plans; developing succession plans; managing the
human resources budget; providing human resources and human
capital consultative support; and measuring and improving human
resources performance.

Staff Acquisition establishes procedures for recruiting and selecting
high-quality, productive employees with the right skills and
competencies, in accordance with merit system principles. This
sub-function includes: developing a staffing strategy and plan;
establishing an applicant evaluation approach; announcing the
vacancy, sourcing and evaluating candidates against the
competency requirements for the position; initiating pre-
employment activities; and hiring employees.
Organization and Position Management designs, develops, and
implements organizational and position structures that create a
high-performance, competency-driven framework that both
advances the agency mission and serves agency human capital
needs.

Compensation Management designs, develops, and implements
compensation programs that attract, retain and fairly compensate
agency employees. In addition, designs, develops, and implements
pay for performance compensation programs to recognize and
reward high performance, with both base pay increases and
performance bonus payments. This sub-function includes:
developing and implementing compensation programs;
administering bonus and monetary awards programs;
administering pay changes; managing time, attendance, leave and
pay; and managing payroll.
Benefits Management designs, develops, and implements benefit
programs that attract, retain and support current and former
agency employees. This sub-function includes: establishing and
communicating benefits programs; processing benefits actions;
and interacting as necessary with third party benefits providers
Employee Performance Management designs, develops, and
implements a comprehensive performance management approach
to ensure agency employees are demonstrating competencies
required of their work assignments. Design, develop and
implement a comprehensive performance management strategy
that enables managers to make distinctions in performance and
links individual performance to agency goal and mission
accomplishment. This sub-function also includes managing
employee performance at the individual level and evaluating the
overall effectiveness of the agency’s employee development
approach.

Employee Relations designs, develops, and implements programs
that strive to maintain an effective employer-employee relationship
that balance the agency’s needs against its employees’ rights. This
sub-function includes: addressing employee misconduct;
addressing employee performance problems; managing
administrative grievances; providing employee accommodation;
administering employees assistance programs; participating in
administrative third party proceedings; and determining candidate
and applicant suitability.
Labor Relations manages the relationship between the agency and
its unions and bargaining units. This includes negotiating and
administering labor contracts and collective bargaining
agreements; managing negotiated grievances; and participating in
negotiated third party proceedings.
Separation Management conducts efficient and effective employee
separation programs that assist employees in transitioning to non-
State employment; facilitates the removal of unproductive, non-
performing employees; and assists employees in transitioning to
retirement.

Human Resources Development designs, develops, and
implements a comprehensive employee development approach to
ensure that agency employees have the right competencies and
skills for current and future work assignments. This sub-function
includes conducting employee development needs assessments;
designing employee development programs; administering and
delivering employee development programs; and evaluating the
overall effectiveness of the agency’s employee development
approach.
Information and Technology Management involves the coordination
of information and technology resources and systems required to
support or provide a service.

Lifecycle/Change Management involves the processes that
facilitate a smooth evolution, composition, and workforce transition
of the design and implementation of changes to agency resources
such as assets, methodologies, systems, or procedures.
System Development supports all activities associated with the in-
house design and development of software applications.
System Maintenance supports all activities associated with the
maintenance of in-house designed software applications.

IT Infrastructure Maintenance involves the planning, design, and
maintenance of an IT Infrastructure to effectively support
automated needs (e.g., platforms, networks, servers, printers, etc.).
Information Systems Security involves all functions pertaining to
the protection of State information and information systems from
unauthorized access, use, disclosure, disruptions, modification, or
destruction, as well as the creation and implementation of security
policies, procedures and controls.

Record Retention involves the operations surrounding the
management of the official documents and records for an agency.
Information Management involves the coordination of information
collection, storage, and dissemination, and destruction as well as
managing the policies, guidelines, and standards regarding
information management.

Information Sharing relates to any method or function, for a given
business area, facilitating: data being received in a usable medium
by one or more departments or agencies as provided by a separate
department or agency or other entity; and data being provided,
disseminated or otherwise made available or accessible by one
department or agency for use by one or more separate
departments or agencies, or other entities, as appropriate.
System and Network Monitoring supports all activities related to the
real-time monitoring of systems and networks for optimal
performance.
Supply Chain Management involves the purchasing, tracking, and
overall management of goods and services.

Goods Acquisition involves the procurement of physical goods,
products, and capital assets to be used by State government.
Inventory Control refers to the tracking of information related to
procured assets and resources with regard to quantity, quality, and
location.
Logistics Management involves the planning and tracking of
personnel and their resources in relation to their availability and
location.

Services Acquisition involves the oversight and/or management of
contractors and service providers from the private sector.
The CalDRM is a business-driven, functional model for classifying
data and information and reveals how it supports the business of
government within California. The model provides a common,
consistent way of categorizing and describing data. This helps
facilitate data sharing and integration, and describes the
interactions and exchanges necessary between state, local, federal
government agencies, and various customers, constituencies, and
business partners.
Provides a means of uniformly describing data, thereby supporting
its discovery and sharing.
A representation of metadata, often in the form of data artifacts
such as logical data models or conceptual data models. The Data
Schema concept group is comprised of those concepts pertaining
to the representation of structured data. A Data Schema provides a
means to provision data sharing services that is independent of the
values of the data in the data resource that it describes.

An abstraction for a person, place, object, event, or concept
described (or characterized) by common Attributes. For example,
Personand Agency are Entities. An instance of an Entity represents
one particular occurrence of the Entity, such as a specific person or
a specific agency.
A constraint on the type of physical representation that an instance
of an Attribute may hold (e.g. "string" or "integer").
A characteristic of an Entity whose value may be used to help
distinguish one instance of an Entity from other instances of the
same Entity. For example, an Attribute of a Person Entity may be
Social Security Number (SSN). An SSN is used to distinguish one
person (i.e. one instance of a Person Entity) from another.

Describes the relationship between two Entities.
A digital container of information, typically known as a file. A Digital
Data Resource may be one of three specific types of data
resources, each corresponding to one of the three types of data
described earlier, and each described below (see “Structured Data
Resource”, “Semi-Structured Data Resource”, and “Unstructured
Data Resource”). It will be a container for the metadata about the
data resource.
A Digital Data Resource containing structured data. This data can
be accessed in a uniform manner, independent of data values,
once the Data Schema is known.
A Digital Data Resource containing semi-structured data. This will
generally consist of structured and unstructured data.
A Digital Data Resource containing unstructured data.
Unstructured data is collection of data values that are likely to be
processed only by specialized application programs.
A file containing Unstructured and/or Semi-Structured Data
Resources.
Data Context includes business rules and is the basis for data
governance. The Data Context section exists to identify structures
used for the Data Context artifacts. Data Context can also be
called categorization or classification.
The Subject Area of this model is taken from the CalBRM and is
identified as one of the 39 Lines of Businesses (e.g. Supply Chain
Management). This represents a high level of context, recognizing
the resource at the enterprise level, that is, on a functional level.

The next level of clarification for business context is the Topic
Area, which narrows the scope of the Subject Area further (e.g.
Supply Chain Management: Goods Acquisition).
The next level of clarification for business context is the Topic
Area, which narrows the scope of the Subject Area further (e.g.
Supply Chain Management: Goods Acquisition).
The Data Sharing standardization area describes the access and
exchange of data, where access consists of recurring requests
(such as a query of a Data Asset), and exchange consists of fixed,
recurring information exchanges between parties. This section
details the required components for enabling effective data sharing
after discovery.
Promotes access to the enterprise data resource through the
creation of the Exchange Package and access through the Query
Point to the Access Layer.
Consumer performs requests for the enterprise data resource via
the defined interface, the Exchange Package. This relationship
may be ad hoc or scheduled.
Consumer performs requests for the enterprise data resource via
the defined interface, the Exchange Package. This relationship
may be ad hoc or scheduled.
The Query Point is a standardized method to access actual data
values. This is a structured query (Http, SQL, etc.) that performs a
query against the data store at the Access Layer.
This refers to the actual data objects that may be implemented in
Oracle, SQL, or any number of flat, relational or other data
containment facility.
The Exchange Package provides a common way of describing the
necessary exchange between an enterprise data supplier and
consumer. The Exchange Package provides meta-data for the
exchange and provides the actual data values in the form of a
Payload Object. For this exchange to be complete and effective,
this communication at a minimum includes supplier information,
Process (enterprise) information, validity information (where valid
and validity timeframe), security limitations, and the information for
the exchange (Payload Object).

The PRM framework is designed to clearly articulate the cause-and-
effect relationship between inputs, outputs, and outcomes. The
framework builds from the value chain and program logic models.

Captures the otuputs organizations seek to achieve. These outputs
are usually developed during the budget and strategic planning
process.



Captures how well an agency or specific process within an agency
is serving its customers - and ultimately citizens.
Customer satisfaction levels and tangible impacts to customers as
a result of the products or services provided.
The extent to which the desired customer population is being
served and customers are using products and services.
Time to respond to customer inquires and requests and time to
deliver products or services.
Quality from the customer's perspective and accuracy of responses
to customer inquires.
Availability of products and services to customers and the extent of
self-service options and automation.
Captures the outputs directly resulting from the process an IT
initiative supports. This area also captures key aspects of
processes or activities required to be monitored and/or improved.

Achieving financial measures, direct and indirect total and per unit
costs of producing products and services, and costs saved or
avoided.
The amount of work accomplished per relevant units of time and
resources applied.
The time required to produce products or services.
Error rates and complaints related to products or services.
The extent to which security is improved and privacy addressed.

Management policies and procedures, compliance with applicable
requirements, capabilities in risk mitigation, knowledge
management, and continuous improvement.
Captures key elements of performance directly relating to the IT
initiative.
Technology-related costs and costs avoided through reducing or
eliminating IT redundancies.

The extent to which technology satisfies functionality or capability
requirements or best practices, and complies with standards.

System or application performance in terms of response time,
interoperability, user accessibility, and improvement in technical
capabilities or characteristics.
Data or information sharing, standardization, reliability and quality,
and storage capacity.
System or application capacity, availability to users, and system or
application failures.
Extent to which users are satisfied with the relevant application or
system, whether it meets user requirements, and its impact on the
performance of the process(es) it enables and the customer or
mission results to which it contributes.


Provides a foundation to categorize the standards, specifications,
and technologies to support the construction, delivery, and
exchange of business and application components (Service
Components) that may be used and leveraged in a Component-
Based or Service-Oriented Architecture. The TRM unifies existing
Agency TRMs and E-Gov guidance by providing a foundation to
advance the re-use of technology and component services from a
government-wide perspective.

The Component Framework Area defines the underlying
foundation and technical elements by which Service Components
are built, integrated and deployed across Component-Based and
Distributed Architectures. The Component Framework consists of
the design of application or system software that incorporates
interfaces for interacting with other programs and for future
flexibility and expandability. This includes, but is not limited to,
modules that are designed to interoperate with each other at
runtime.
Defines the software, protocol or method in which business rules
are enforced within applications.
Consists of all software languages able to execute and run on any
type of operating system or platform.
Consists of the programming languages and methods for
developing software on a specific operating system or platform.

Data Interchange define the methods data is transferred and
represented in and between software applications.
Data Exchange is concerned with the sending of data over a
communications network and the definition of data communicated
from one application to another. Data Exchange provides the
communications common denominator between disparate
systems.
Data management is the management of all data/information in an
organization. It includes data administration, the standards for
defining data and the way in which people perceive and use it.

Defines the protocol or method in which an application connects to
a data store or data base.
Consist of the tools, languages and protocols used to extract data
from a data store and process it into useful information.
This defines the connection between the user and the software,
consisting of the presentation that is physically represented on the
screen.
Static Display consists of the software protocols that are used to
create a predefined, unchanging graphical interface between the
user and the software.
This consists of the software that is used to create graphical user
interfaces with the ability to change while the program is running.

This defines the software and protocols used for transforming data
for presentation in a graphical user interface.
Consists of the software and protocols used for wireless and voice
enabled presentation devices.
Security defines the methods of protecting information and
information systems from unauthorized access, use, disclosure,
disruption, modification, or destruction in order to provide integrity,
confidentiality and availability. Biometrics, two factor identification,
encryption, and technologies based on the NIST FIPS-140
standards are evolving areas of focus.
Software used by a certification authority (CA) to issue digital
certificates and secure access to information. The evolution of
Public Key Infrastructure (PKI) is based on the verification and
authentication of the parties involved in information exchange.
These consist of the different protocols and components to be
used in addition to certificates and digital signatures.
Service Access and Delivery defines the collection of Access and
Delivery Channels that will be used to leverage the Service
Component, and the legislative requirements that govern its use
and interaction.
Access Channels define the interface between an application and
its users, whether it is a browser, personal digital assistant or other
medium.
Define the program that serves as your front end to the World
Wide Web on the Internet. In order to view a site, you type its
address (URL) into the browser's location field.
Define the technologies that use transmission via the airwaves.
Personal Digital Assistant (PDA) is a handheld computer that
serves as an organizer for personal information. It generally
includes, at a minimum, a name and address database, to-do list
and note taker.
Define the forms of electronic exchange of messages, documents,
or other information. Electronic communication provides efficiency
through expedited time of delivery.
Define the other various mediums of information exchange and
interface between a user and an application.
Delivery channels define the level of access to applications and
systems based upon the type of network used to deliver them.

The Internet is a worldwide system of computer networks in which
users at any one computer can, if they have permission, get
information from any other computer.
An Intranet is a private network that is contained within an
enterprise. It may consist of many interlinked local area networks
and is used to share company information and resources among
employees.
An Extranet is a private network that uses the Internet protocol and
the public telecommunication system to securely share part of a
business's information or operations with suppliers, vendors,
partners, customers, or other businesses. An extranet can be
viewed as part of a company's intranet that is extended to users
outside the company.
Peer to Peer is a class of applications that operate outside the DNS
system, have significant or total autonomy from central servers,
and take advantage of resources available on the Internet.

A private data network that makes use of the public
telecommunication infrastructure, maintaining privacy through the
use of a tunneling protocol and security procedures.
Service Requirements define the necessary aspects of an
application, system or service to include legislative, performance,
and hosting.
Defines the prerequisites that an application, system or service
must have mandated by congress or governing bodies.

Refers to a method that provides users with the ability to login one
time, getting authenticated access to all their applications and
resources.
Refers to the service provider who manages and provides
availability to a web site or application, often bound to a Service
Level Agreement (SLA). The Hosting entity generally maintains a
server farm with network support, power backup, fault tolerance,
load-balancing, and storage backup.
Service Transport defines the end to end management of the
communications session to include the access and delivery
protocols.
These consist of the protocols that define the format and structure
of data and information that is either accessed from a directory or
exchanged through communications.
These consist of the protocols that define the format and structure
of data and information that is either accessed from a directory or
exchanged through communications.
The Service Interface and Integration Area defines the discovery,
interaction and communication technologies joining disparate
systems and information providers. SOAs leverage and incorporate
Service Interface and Integration standards to provide
interoperability and scalability.
Integration defines the software services enabling elements of
distributed business applications to interoperate. These elements
can share function, content, and communications across
heterogeneous computing environments. In particular, service
integration offers a set of architecture services such as platform
and service location transparency, transaction management, basic
messaging between two points, and guaranteed message delivery.

Middleware increases the flexibility, interoperability, and portability
of existing infrastructure by linking or "gluing" two otherwise
separate applications.
Refers to the processes and tools specializing in updating and
consolidating applications and data within an enterprise. EAI
focuses on leveraging existing legacy applications and data
sources so that enterprises can add and migrate to current
technologies.
Interface defines the capabilities of communicating, transporting
and exchanging information through a common dialog or method.
Delivery Channels provide the information to reach the intended
destination, whereas Interfaces allow the interaction to occur based
on a predetermined framework.
Defines the method in which applications, systems or web services
are registered and discovered.
Defines the method for publishing the way in which web services or
applications can be used.
Interoperability defines the capabilities of discovering and sharing
data and services across disparate systems and vendors.

Defines the structure of a file. There are hundreds of formats, and
every application has many different variations (database, word
processing, graphics, executable program, etc.). Each format
defines its own layout of the data. The file format for text is the
simplest.
Refers to specifications used in identifying and affirming common
structures and processing rules. This technique is referenced and
abstracted from the content document or source data.

Data Transformation consists of the protocols and languages that
change the presentation of data within a graphical user interface or
application.
The Service Platform and Infrastructure Area defines the collection
of platforms, hardware and infrastructure specifications that enable
Component Based Architectures and Service Component reuse.
Database / Storage refers to a collection of programs that enables
storage, modification, and extraction of information from a
database, and various techniques and devices for storing large
amounts of data.
Refers to a collection of information organized in such a way that a
computer program can quickly select desired pieces of data. A
database management system (DBMS) is a software application
providing management, administration, performance, and analysis
tools for databases.
Storage devices are designed to provide shared storage access
across a network. These devices provide extended storage
capabilities to the network with reduced costs compared to
traditional file servers.
Delivery Servers are front-end platforms that provide information to
a requesting application. It includes the hardware, operating
system, server software, and networking protocols.

A computer that provides World Wide Web services on the
Internet. It includes the hardware, operating system, web server
software, TCP/IP protocols and the web site content (web pages).
If the web server is used internally and not by the public, it may be
known as an "intranet server".
Provide optimized management of media based files such as audio
and video streams and digital images.
In a three-tier environment, a separate computer (application
server) performs the business logic, although some part may still
be handled by the user's machine. After the Web exploded in the
mid 1990s, application servers became Web based.

Portals represent focus points for interaction, providing integration
and single-source corporate information.
Defines the physical devices, facilities and standards providing the
computing and networking within and between enterprises.

This refers to the various types of programmable machines which
are capable of responding to sets of instructions and executing
programs.
This refers to the various devices and parts that make up a Server
or Computer as well as devices that perform specific functionality
outside of a Server or Computer.
Computer devices that are not part of the essential computer (i.e.
the memory and microprocessor). Peripheral devices can be
external and internal.
A data network typically extending a LAN outside a building or
beyond a campus. Typically created by using bridges or routers to
connect geographically separated LANs. WANs include
commercial or educational dialup networks such as CompuServe,
InterNet and BITNET.
A network that interconnects devices over a geographically small
area, typically in one building or a part of a building. The most
popular LAN type is Ethernet. LANs allow the sharing of resources
and the exchange of both video and data.
A group of stations (computers, telephones, or other devices)
connected by communications facilities for exchanging information.
Connection can be permanent, via cable, or temporary, through
telephone or other communications links. The transmission
medium can be physical (i.e. fiber optic cable) or wireless (i.e.
satellite).
Communication across long distances with video and audio content
that may also include graphics and data exchange. Digital video
transmission systems typically consist of camera, codec (coder-
decoder), network access equipment, network, and audio system.

Software engineering covers the technology associated with
building software systems as well as technical solutions supporting
management issues, such as testing, modeling and versioning.
The TRM is concerned with component technical architecture, not
engineering processes.
This consists of the hardware, software and supporting services
that facilitate the development of software applications and
systems.
Technology applicable to all aspects of software development from
design to delivery specifically focused on the control of all work
products and artifacts generated during the development process.
Several technical solutions on the market provide the integration of
the software configuration management functions.

Technology which supports the consolidation of all testing activities
and results. Test Management activities include test planning,
designing (test cases), execution, reporting, code coverage, and
heuristic and harness development.
Technology that supports the process of representing entities,
data, business logic, and capabilities for aiding in software
engineering.
Support platforms are hardware or software architectures. The
term originally dealt with only hardware, and it is still used to refer
to a CPU model or computer family.
Radio transmission via the airwaves. Various communications
techniques are used to provide wireless transmission including
infrared "line of sight", cellular, microwave, satellite, packet radio
and spread spectrum.
Defines the operating systems and programming languages able to
execute and run on any platform or operating system. A platform is
the underlying hardware and software comprising a system.

Defines the operating systems and programming languages able to
execute and run on a specific platform or operating system. A
platform is the underlying hardware and software comprising a
system.
A business-driven, functional framework that classifies Service
Components with respect to how they support business and/or
performance objectives. The SRM is structured across horizontal
service areas that, independent of the business functions, can
provide a leveragable foundation for reuse of applications,
application capabilities, components, and business services.
The Customer Services Domain defines the set of capabilities that
are directly related to an internal or external customer, the
busines's interaction with the customer, and the customer driven
activities or functions. The Customer Services domain represents
those capabilities and services that are at the front end of a
business, and interface at varying levels with the customer.

Defines the set of capabilities that are used to plan, schedule and
control the activities between the customer and the enterprise, both
before and after a product or service is offered.

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Defines the set of capabilities that handle telephone sales and/or
service to the end customer.
Defines the set of capabilities that allow for the analysis of an
organization's customers as well as the scoring of third party
information as it relates to an organization's customers.
Defines the set of capabilities that facilitate the promotion of a
product or service and capture of new business.
Defines the set of capabilities that facilitate the creation and
maintenance of products and services.
Defines the set of capabilities that support the application of a trade
name to a product or service as well as developing an awareness
for the name.
Defines the set of capabilities that support the retention and
delivery of a service or product to an organization's clients.
Defines the set of capabilities that provide a comprehensive view of
all customer interactions, including calls, email, correspondence
and meetings; also provides for the maintenance of a customer's
account, business and personal information.

Defines the set of capabilities that provide a framework to promote
the effective collaboration between an organization and its
business partners, particularly members of the distribution chain
(e.g., channel and alliance partners, resellers, agents, brokers, and
dealers) and other third parties that support operations and service
delivery to an organization's customers; includes performance
evaluation of partners, if necessary.

Defines the set of capabilities that are used to collect, analyze and
handle comments and feedback from an organization's customers.

Defines the set of capabilities that are used to collect useful
information from an organization's customers.
Defines the set of capabilities that allow an organization's
customers to change a user interface and the way that data is
displayed.
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Defines the set of capabilities to change a user interface and how
data is displayed.
Defines the set of capabilities that allow a customer to join a forum,
listserv, or mailing list.
Defines the set of capabilities that allow a customer to be
contacted in relation to a subscription or service of interest.
Defines the set of capabilities that allow customers to proactively
seek assistance and service from an organization.

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Defines the set of capabilities that provide an electronic interface to
customer assistance.
Defines the set of capabilities that provide an electronic interface to
educate and assist customers.
Defines the set of capabilities that allow an organization's
customers to sign up for a particular service at their own initiative.

Defines the set of capabilities that allow electronic enrollment and
confirmations for services.
Defines the set of capabilities that allow access to data and
information in multiple languages.
Defines the set of capabilities that support the solicitation of
support from a customer.
Defines the set of capabilities that support the plan for performing
work or services to meet the needs of an organization's customers.

The Process Automation Services Domain defines the set of
capabilities that support the automation of process and
management activities that assist in effectively managing the
business. The Process Automation Services domain represents
those services and capabilities that serve to automate and facilitate
the processes associated with tracking, monitoring, maintaining
liaison throughout the business cycle of an organization.

Defines the set of capabilities for automatic monitoring and routing
of documents to the users responsible for working on them to
support each step of the business cycle.
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Defines the set of capabilities to allow the monitoring of activities
within the business cycle.
Defines the set of capabilities for managing the life cycle of a
particular claim or investigation within an organization to include
creating, routing, tracing, assignment and closing of a case as well
as collaboration among case handlers.
Defines the set of capabilities that support the conclusion of
contention or differences within the business cycle.
Defines the set of capabilities for the automatic directing,
assignment, or allocation of time for a particular action or event.

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Defines the set of capabilities for the management of externally
initiated communication between an organization and its
stakeholders.
Defines the set of capabilities for the management of internally
initiated communication between an organization and its
stakeholders.
The Business Management Services Domain defines the set of
capabilities that support the management of business functions
and organizational activities that maintain continuity across the
business and value-chain participants. The Business Management
Services domain represents those capabilities and services that
are necessary for projects, programs and planning within a
business operation to successfully be managed.

Defines the set of capabilities that regulate the activities
surrounding the business cycle of an organization.
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Defines the set of capabilities that control the process for updates
or modifications to the existing documents, software or business
processes of an organization.
Defines the set of capabilities that control the hardware and
software environments, as well as documents of an organization.

Defines the set of capabilities for gathering, analyzing and fulfilling
the needs and prerequisites of an organization's efforts.

Defines the set of capabilities for the management and control of a
particular effort of an organization.
Defines the set of capabilities intended to influence and determine
decisions, actions, business rules and other matters within an
organization.
Defines the set of capabilities intended to help determine the level
that a product or service satisfies certain requirements.
Defines the set of capabilities for the management of the enterprise
processes that support an organization and its policies.

Defines the set of capabilities that support the identification and
probabilities or chances of hazards as they relate to a task,
decision or long-term goal; includes risk assessment and risk
mitigation.
Defines the set of capabilities that support both collaboration and
communication within an organization.
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Defines the set of capabilities that support multiple users working
on related tasks.
Defines the set of capabilities involved in monitoring and
maintaining a communications network in order to diagnose
problems, gather statistics and provide general usage.
Defines the set of capabilities that manage the financial assets and
capital of an organization.
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Defines the set of capabilities that support the determination of
long-term goals and the identification of the best approach for
achieving those goals.
Defines the set of capabilities that support the administration of a
group of investments held by an organization.
Defines the set of capabilities for measuring the effectiveness of an
organization's financial assets and capital.
Defines the set of capabilities for planning, scheduling and
controlling a supply chain and the sequence of organizations and
functions that mine, make or assemble materials and products
from manufacturer to wholesaler to retailer to consumer.

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Defines the set of capabilities that support the ordering and
purchasing of products and services.
Defines the set of capabilities that support the supply of goods or
services as well as the tracking and analysis of costs for these
goods.
Defines the set of capabilities that provide for the balancing of
customer service levels with inventory investment.
Defines the set of capabilities that support the listing of available
products or services that an organization offers.
Defines the set of capabilities that allow the placement of request
for a product.
Defines the set of capabilities that support the identification of
where a shipment or delivery is within the business cycle.
Defines the set of capabilities that support the online equivalent of
the supermarket cart, where orders and merchandise are placed.

Defines the set of capabilities that provide for the storage and
movement of materials within a warehouse, including these
processes: material receipt, order picking, packaging, labeling and
shipping.
Defines the set of capabilities for collecting, analyzing, and
resolving product returns or service cancellations.
Defines the set of capabilities that provide for efficient freight and
traffic management.
The Digital Asset Services Domain defines the set of capabilities
that support the generation, management and distribution of
intellectual capital and electronic media across the business and
extended enterprise.
Defines the capabilities that manage the storage, maintenance and
retrieval of documents and information of a system or website.

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Defines the capabilities that allow for the creation of tutorials, CBT
courseware, web sites, CD-ROMs and other interactive programs.

Defines the capabilities that allow for the approval of interactive
programs.
Defines the set of capabilities that support the identification of
specific content within a larger set of content for collection and
summarization.
Defines the set of capabilities that allow for the propagation of
interactive programs.
Defines the set of capabilities that control and regulate an
organization's brand.
Defines the set of capabilities that control the capture and
maintenance of an organization's documents and files.
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Defines the set of capabilities that support the scanning of
documents.
Defines the set of capabilities that support the redirection to other
documents and information for related content.
Defines the set of capabilities that support the versioning and
editing of content and documents.
Defines the set of capabilities that support document and data
warehousing and archiving.
Defines the set of capabilities that support the editing and
commendation of documents before releasing them.
Defines the set of capabilities that support the changing of files
from one type of format to another.
Defines the set of capabilities that support the rapid retrieval of
documents through a structured numbering construct.
Defines the set of capabilities that support the categorization of
documents.
Defines the set of capabilities that support the identification,
gathering and transformation of documents, reports and other
sources into meaningful information.
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Defines the set of capabilities that allow access to data and
information for use by an organization and its stakeholders.
Defines the set of capabilities that support the creation and
maintenance of relationships between data entities, naming
standards and categorization.
Defines the set of capabilities that support the use of documents
and data in a multi-user environment for use by an organization
and its stakeholders.
Defines the set of capabilities that allow classification of data and
information into specific layers or types to support an organization.

Defines the set of capabilities that support the translation of
knowledge from an expert into the knowledge base of an expert
system.
Defines the set of capabilities that facilitate collection of data and
information.
Defines the set of capabilities that support the transfer of
knowledge to the end customer.
Defines the set of capabilities that support the interaction of
information and process (business logic) rules between users of
the document. (i.e. the logic and use of the document is embedded
within the document itself and is managed within the document
parameters).
Defines the set of capabilities to support the storage, protection,
archiving, classification and retirement of documents and
information.
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Defines the set of capabilities that support the correlation between
logical data and information sets.
Defines the set of capabilities that support the categorization of
documents and artifacts, both electronic and physical.
Defines the set of capabilities that support the termination or
cancellation of documents and artifacts used by an organization
and its stakeholders.
Defines the set of capabilities that support the claim and ownership
of intellectual capital and artifacts belonging to an organization.

The Business Analytical Services Domain defines the set of
capabilities supporting the extraction, aggregation and presentation
of information to facilitate decision analysis and business
evaluation.
Defines the set of capabilities that support the examination of
business issues, problems and their solutions.
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Support the formulation and mathematical analysis of probabilistic
models for random phenomena and the development and
investigation of methods and principles for statistical inference.

Defines the set of capabilities that support the use of data flow and
data modeling diagrams for applying systematic analysis of data.

Defines the set of capabilities that support the use of radiation and
x-ray technologies for analysis and scientific examination.
Defines the set of capabilities that support the analysis of physical
elements using science and technology for investigative and legal
purposes.
Defines the set of capabilities that support the conversion of data
into graphical or picture form.
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Defines the set of capabilities that support the presentation of
information in the form of diagrams or tables.
Defines the set of capabilities that support the creation of film or
electronic images from pictures, paper forms.
Defines the set of capabilities that support the representation of
information in more than one form to include text, audio, graphics,
animated graphics and full motion video.
Defines the set of capabilities that support the representation of
position information through the use of attributes such as elevation,
latitude, and longitude coordinates.
Defines the set of capabilities that support the design of products
with computers.
Defines the set of capabilities that support the identification of
useful information from data..
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Defines the set of capabilities that support the efficient discovery of
non-obvious, valuable patterns and relationships within a large
collection of data.
Defines the set of capabilities that support the development of
descriptions to adequately explain relevant data for the purpose of
prediction, pattern detection, exploration or general organization of
data.
Defines the set of capabilities that support the utilization of models
to mimic real-world processes, paper forms.
Defines the set of capabilities that support information that pertains
to the history, current status or future projections of an
organization.
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Defines the set of capabilities that facilitate the prediction of
sufficient production to meet an organization's sales of a product or
service.
Defines the set of capabilities that support the listing and analyzing
of both positive and negative impacts associated with a decision.

Defines the set of capabilities that support the analysis of
information and predict the impact of decisions before they are
made.
Defines the set of capabilities that support the organization of data
into useful information.
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Defines the set of capabilities that support the use of dynamic
reports on an as needed basis.
Defines the set of capabilities that support the use of pre-conceived
or pre-written reports.
Defines the set of capabilities that support the analysis of
information that has been summarized into multidimensional views
and hierarchies.
The Back Office Services Domain refers to the set of capabilities
that support the management of enterprise planning transactional-
based functions.
Defines the set of capabilities that support the usage, processing
and general administration of unstructured information.

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Defines the set of capabilities that support the interchange of
information between multiple systems or applications.
Defines the set of capabilities that support a subset of a data
warehouse for a single department or function within an
organization.
Defines the set of capabilities that support the archiving and
storage of large volumes of data.
Defines the set of capabilities that support the maintenance and
administration of data that describes data.
Defines the set of capabilities that support the removal of incorrect
or unnecessary characters and data from a data source.

Defines the set of capabilities that support the manipulation and
change of data.
Defines the set of capabilities that support the population of a data
source with external data.
Defines the set of capabilities that support the restoration and
stabilization of data sets to a consistent, desired state.
Defines the set of capabilities that allow the classification of data.

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Defines the set of capabilities that support the identification and
hiring of employees for an organization.
Defines the set of capabilities that support the maintenance and
administration of one's professional or work experience and
qualifications.
Defines the set of capabilities that support the monitoring of
performance as well as the professional growth, advancement, and
retention of an organization's employees.
Defines the set of capabilities that support the submission,
approval and adjustment of an employee's hours.
Defines the set of capabilities that support the recognition of
achievement among employees of an organization.
Defines the set of capabilities that support the enrollment and
participation in an organization's compensation and benefits
programs.
Defines the set of capabilities that support the payment of benefits
to retirees.
Defines the set of capabilities that support the matching between
an organization?s employees and potential opportunities as well as
the modification, addition and general upkeep of an organization?s
employee-specific information.
Defines the set of capabilities that support the active building of
employee competencies, to include the range of training from
professional development to general awareness training.

Defines the set of capabilities that support the security and physical
well-being of an organization's employees.
Defines the set of capabilities that support the transit and mobility
of an organization's employees for business purposes.

Defines the set of capabilities that support the accounting practices
and procedures that allow for the handling of revenues, funding
and expenditures.
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Defines the set of capabilities that support the charging, collection
and reporting of an organization's accounts.
Defines the set of capabilities that support the use of credit cards
or electronic funds transfers for payment and collection of products
or services.
Defines the set of capabilities that support the methods and
procedures used by the organization to safeguard its assets,
produce accurate accounting data and reports, contribute to
efficient operations, and encourage staff to adhere to management
policies and mission requirements
Defines the set of capabilities that involve the administration and
determination of employees compensation.
Defines the set of capabilities that support the process of accounts
payable.
Defines the set of capabilities that support the process of accounts
receivable.
Defines the set of capabilities that support the allocation and re-
investment of earned net credit or capital within an organization.
Defines the set of capabilities that support the structured
dissemination of financial data and information in both physical
format and electronic media.
Defines the set of capabilities that support the examination and
verification of records for accuracy.
Defines the set of capabilities that support a defined, specific set of
finance-related tasks for a given objective.
Defines the set of capabilities that support the calculations and
difference between multiple mediums of exchange.
Defines the set of capabilities that support the acquisition, oversight
and tracking of an organization's assets.
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Defines the set of capabilities that support the identification,
planning and allocation of an organization's physical capital and
resources.
Defines the set of capabilities that support the listing and
specification of available assets.
Defines the set of capabilities that support the movement,
assignment, and replacement of assets.
Defines the set of capabilities that support the construction,
management and maintenance of facilities for an organization.

Defines the set of capabilities that support the identification,
upgrade, allocation and replacement of physical devices, including
servers and desktops, used to facilitate production and process-
driven activities.
Defines the set of capabilities that support the communication
between hardware/software applications and the activities
associated with deployment of software applications.
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Defines the set of capabilities that support the communication
between newer generation hardware/software applications and the
previous, major generation of hardware/software applications.

Defines the set of capabilities that support the redesigning of
disparate information systems into one system that uses a
common set of data structures and rules.
Defines the set of capabilities that support the organization of data
from separate data sources into a single source using middleware
or application integration and the modification of system data
models to capture new information within a single system.

Defines the set of capabilities that support the validation of
application or system capabilities and requirements.
Defines the set of capabilities that support the creation of both
graphical and process application or system software.
Defines the set of capabilities that support the planning and
supervision of an organization?s personnel.
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Defines the set of capabilities that support the determination of
strategic direction, the identification and establishment of programs
and processes, and the allocation of resources (capital and labor)
among those programs and processes
Defines the set of capabilities that support the proficiency of
employees in the delivery of an organization's products or services.

Defines the set of capabilities that support the listing of employees
and their whereabouts.
Defines the set of capabilities that support the hierarchy structure
and identification of employees within the various sub-groups of an
organization.
Defines the set of capabilities that support the continuity of
operations for an organization's business through the identification
of alternative organization personnel.
Defines the set of capabilities that support the hiring and re-
structuring of employees and their roles within an organization.
The Support Services Domain defines the set of cross-functional
capabilities that can be leveraged independent of Service Domain
objective and / or mission.
Defines the set of capabilities that support the protection of an
organization's hardware/software and related assets.
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Defines the set of capabilities that support obtaining information
about those parties attempting to log on to a system or application
for security purposes and the validation of those users.

Defines the set of capabilities that support the management of
permissions for logging onto a computer, application, service, or
network; includes user management and role/privilege
management.
Defines the set of capabilities that support the use and
management of ciphers, including encryption and decryption
processes, to ensure confidentiality and integrity of data.
Defines the set of capabilities that support the use and
management of electronic signatures to support authentication and
data integrity; includes public key infrastructure (PKI).

Defines the set of capabilities that includes penetration testing and
other measures to prevent unauthorized access to a government
information system.
Defines the set of capabilities that support the detection of
unauthorized access to a government information system.
Defines the set of capabilities that provide active response and
remediation to a security incident that has allowed unauthorized
access to a government information system.
Defines the set of capabilities that support the identification and
monitoring of activities within an application, system, or network.

Defines the set of capabilities that support the certification and
accreditation (C and A) of federal information systems, as
described in NIST SP800-37.
Defines the set of capabilities that support the management and
reporting of compliance with the Federal Information Security
Management Act of 2002.
Defines the set of capabilities that provide anti-virus service to
prevent, detect, and remediate infection of government computing
assets.
Defines the set of capabilities that allow for the concurrent,
simultaneous communication and sharing of content, schedules,
messages and ideas within an organization.
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Defines the set of capabilities that support the transmission of
memos and messages over a network.
Defines the set of capabilities that support the running log of
remarks and opinions about a given topic or subject.
Defines the set of capabilities that support the grouping and
archiving of files and records on a server.
Defines the set of capabilities that allow an entire team as well as
individuals to view, add and modify each others schedules,
meetings and activities.
Defines the set of capabilities that support a specific undertaking or
function assigned to an employee.
Defines the set of capabilities that support the probing and lookup
of specific data from a data source.
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Defines the set of capabilities that support retrieval of records that
satisfy specific query selection criteria.
Defines the set of capabilities that support selection and retrieval of
records ranked to optimize precision against recall.

Defines the set of capabilities that support selection and retrieval of
records organized by shared characteristics in content or context.

Defines the set of capabilities that support retrieval of records
generated from a data source by imputing characteristics based on
patterns in the content or context.
Defines the set of capabilities that support the transmission of data,
messages and information in multiple formats and protocols.

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Defines the set of capabilities that support the conferencing
capability between two or more users on a local area network or
the internet.
Defines the set of capabilities that support keyboard conferencing
over a Local Area Network or the internet between two or more
people.
Defines the set of capabilities that support audio communications
sessions among people who are geographically dispersed.

Defines the set of capabilities that support video communications
sessions among people who are geographically dispersed.
Defines the set of capabilities that monitor servers, workstations
and network devices for routine and non-routine events.

Defines the set of capabilities that support the administration of
online groups that share common interests.
Defines the set of capabilities that support the connectivity between
server hardware, software and telecommunications equipment into
a single logical system.
Defines the set of capabilities that provide telephony or other voice
communications.
Defines the set of capabilities that support the administration and
upkeep of an organization's technology assets, including the
hardware, software, infrastructure, licenses and components that
comprise those assets.
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Defines the set of capabilities that support the purchase, upgrade
and tracking of legal usage contracts for system software and
applications.
Defines the set of capabilities that support the monitoring,
administration and usage of applications and enterprise systems
from locations outside of the immediate system environment.

Defines the set of capabilities that support the balance and
allocation of memory, usage, disk space and performance on
computers and their applications.
Defines the set of capabilities that support the propagation,
installation and upgrade of written computer programs, applications
and components.
Defines the set of capabilities that support the receiving and
tracking of user-reported issues and problems in using IT systems,
including help desk calls.
Defines the set of capabilities that support the creation,
modification and usage of physical or electronic documents used to
capture information within the business cycle.
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Defines the set of capabilities that support the design and
generation of electronic or physical forms and templates for use
within the business cycle by an organization and its stakeholders.

Defines the set of capabilities that support the maintenance of
electronic or physical forms, templates and their respective
elements and fields.

								
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