CPZ Review - Ealing Council

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					                                                    Report to Scrutiny
                                              Item Number: 8

Contains Confidential      No
Or Exempt Information

                           CPZ Review - Administration, Customer Service and Operation/
Subject of Report:         Best Practice and Different Approaches
                           Controlled Parking Zones Specialist Scrutiny Committee
                           10th November 2010
                           Kevin Hagan, Assistant Director, Parking Services
Service report author:

                           Kevin Unwin, Scrutiny Review Officer
Scrutiny officer:
                           Tel: 020-8825-6568
                           Councillor Mahfouz, Transport and Environment
Cabinet Responsibility:

                           Keith Townsend, Executive Director, Environment and
Director Responsibility:
                           Customer Services

                            Administration Customer Service and Operation
                           · Are the current vouchers, permits, dispensations etc
                             effective and cost-effective to administer?
                           . What could be done to improve online services?
                           . To take an in-depth look at the borough's vouchers,
Brief:                       permits and dispensations, reviewing their basis, criteria
                              and effectiveness.

                           Best Practice and Different Approaches
                           . To examine some best practice examples from other boroughs and diff
                           . What are the alternatives to CPZs?

                           To consider the report in order to answer the questions and
                           address the points set out above, and to make any
                           recommendations for inclusion in the Panel's final report to
                           Cabinet as appropriate.
1.0   CPZ Administration
      Approximately one third of the borough geographical footprint is covered by

1.1   Originally introduced to manage kerbside pressure and demand, the CPZ
      network that started out as a relatively straightforward mechanism for
      controlling non-resident parking in specific areas, has now become
      increasingly complicated and burdensome to administer due to the
      proliferation of special cases, which are both formal and informal

1.2   Ealing‟s strategy to CPZ‟s has been predominately based around a “Resident
      Only” approach, whereby the bulk of parking bays are available to resident
      permit holders only. This is not an uncommon approach across the London
      area, although not the only approach. Alternative approaches are explored in
      sections 8&9.

1.2   The council now has a complex system of permits, scratch cards and informal
      rules that allow parking in the CPZ network. A summary is attached below as
      table 1:

      Table 1

                                   Permits by Volume
         No     Type                              Total            Period
          1     Honorary Freeman                     2              LIVE
          2     Vets Permits                         4              LIVE
          3     Doctors Permits                     20              LIVE
          4     Charity Business Permits            33              LIVE
          5     Allotment Permits                   43              LIVE
          6     Car Club Permits                    51              LIVE
          7     Business Visitor scratch cards     343    LAST 12 MONTHS (BOOKS)
          8     Business Permits                   748              LIVE
          9     Religious Permits                 1012              LIVE
         10     Service scratch cards            10621    LAST 12 MONTHS (BOOKS)
         11     Resident Permits                 25407              LIVE
         12     Resident Visitor scratch cards   118298   LAST 12 MONTHS (BOOKS)

1.3   The advantage of such a complex network of permits and rules is that almost
      every parking eventuality is catered for. The disadvantage is that the
      comprehensive nature of the system in itself, defeats to some degree, the
      original intention of the CPZ, which was intended to restrict parking in the first
      instance, in addition to being burdensome to administer and maintain.

1.4   In contrast a neighbouring borough (Hounslow) that has a very similar CPZ
      make up (one third land-space / predominately Resident Only Bays), operates
      a much simpler system outlined at table 2:
             Table 2

                 No     Category
                 1      Resident Permit
                 2      Business Permit
                 3      Resident Visitor Short Term
                 4      Resident Visitor Long Term
                 5      Carer/Medical
                 6      Operational

      An overview of permits 1 to 5 (table 2) and their application criteria is attached
      as Appendix 1. The application procedure and overview for Ealing Council
      parking permits and application criteria/information is outlined within Appendix

2.0   Discrepancies, Anomalies and Grey Areas

2.1   Resident Permits - Foreign Vehicles
      There has been a historic practice to grant permits to foreign vehicles. In
      these instances additional proof is requested to establish residence (three
      proofs of address rather than two), however, there is a legitimate question in
      respect to whether the user of a foreign vehicle not registered at the time of
      application should be considered as a resident of the borough.

      The attached is taken from the answer to a written answer at council in March
      2009, but never operationally implemented.

             Foreign registered vehicles that are temporarily brought into the United
             Kingdom by overseas residents are usually exempt from UK registration
             and licensing. The exemptions state that a vehicle, which is properly
             registered and taxed in its home country, may be used by the visitor
             for up to six months in twelve without being subject to domestic
             registration and licensing requirements. To qualify for the exemption,
             visitors must have their normal residence outside the UK and this
             exemption is enforced by the DVLA.

      Although not strictly within the remit of CPZ management, there is also
      substantial quantitative evidence to show that foreign registered vehicles
      evade payment of charges and fines due to the difficulty incurred with tracking
      down the registered keepers details and also enforcing notices issued to
      foreign vehicles.
2.2   Resident Permits - UK Vehicles not registered at CPZ address, but to
      the applicant.

      This normally refers to vehicles where the owner claims that the vehicle is
      registered at a second home not within the borough. While this may be the
      case; in many instances this type of application is open to misuse as if one
      was minded, it is a relatively straightforward matter to produce proofs of
      address of address within a CPZ such as a bank statement or utility bill, when
      the applicant is not in fact a resident in the first instance.

2.3   Resident Permits      - Vehicles not registered to the applicant or CPZ

      Normally where the applicant claims access to the vehicle, such as a friend‟s
      or parents car. The applicant has to supply current proof of residency, a copy
      of the insurance document showing the applicant is insured under the vehicle
      and a covering letter from the applicant explaining why they are using a
      vehicle not registered to their name or address.

      Again there are differing views on how vulnerable this type of application is to
      potential misuse.

2.4   “Various” Resident Permits

      Normally issued where the applicant can prove residence but claims (normally
      for work reason) that they do not have a fixed vehicle but continually /
      regularly change vehicles at short notice.

      This type of permit is in effect a permit for any car to park in the CPZ in

2.5   There is no doubt that there will be genuine cases that fall into the above
      categories 2.1 – 2.4, but they do by their very nature represent various risks in
      respect to misuse and potentially improper applications.

2.6   Some authorities take the view that they are willing to accept the risks, while
      other enforce a strict “The vehicle must be registered at the applicants
      address and in the applicant‟s name” which in effect eliminates all of the
      above, but may well cause difficulty to a small number of individuals. Ealing
      has no clear guidelines or policy, which leaves officers debating the merits of
      particular applications with the applicants and occasionally members thus
      potentially impinging upon the application integrity.
2.7   “Various” Business Permits

      The issues and concerns with this category of permit are similar to that of the
      Various Resident Permit. There is evidence to suggest that many business
      use this type of permit to effectively carry out their business activities on the
      carriageway, for instance, a garage using it to store customers cars in the
      parking bays rather than within their own premises. Recent price rises may
      however, have a limiting effect on this category when compared to the annual
      cost of parking within the borough based on daily parking charges.

      There is also evidence to suggest that many businesses purchase these
      permits to facilitate general staff parking rather that the parking of vehicles
      that are critical to the operation of the business, which one would have
      assumed is the primary purpose of a business permit. Again, recent price
      increments may have a limited effect on this category, even at the new rate of
      £600, this still provides all day parking for £2.40 per day (based on a working
      week of 50 weeks / 5 days).

2.8   Religious Permits

      Religious permits are issued in batches of up to 25 per institution. There are
      very weak terms & conditions attached to their issue and use which in effect
      requires only a vague connection between the user and the institution rather
      than some specific “at worship” requirement. There are many instances of
      these permits being used regularly, all day by the same vehicles, with no
      limitation on the duration or frequency of use. There are also instances of
      multiple institutions being registered at the same address. As there are no
      solid grounds for issue and use; it is equally difficult to define and take action
      against any perceived misuse without the provision of guidelines on which to
      base enforcement.

      The overall volume of permits in this category is significant as this category
      outnumbers Business Permits by 35% and its volume is greater, that the total
      volume of Business, Car Club, Allotment, Charity Business, Doctors, Vets and
      Honorary Freeman Permits combined (i.e. all permits types combined
      excluding resident)

      Traffic Order reference for application / use of a Religious Permit
2.9    Allotment Permits

       Are issued to any individual who has an allotment within the CPZ, typically
       Zones C & D. The application process is relatively straightforward, however,
       the relatively small scale of the permit group makes it inefficient to maintain
       and administer. There is additionally no legal basis for the issue of these
       permits, as they are not covered within the CPZ traffic orders.

       There is a legitimate question over the future of this permit category and the
       possibility of the holder using an alternative parking permit option such as
       service vouchers to consolidate and rationalise.

2.10   Veterinary / Doctors Permits

       Veterinary/ Doctors permits are only issued where a specific vets / doctors bay
       exists on the carriageway. The permit is granted at the same tariff as a
       Business Permit.

       There has been historic confusion, which as caused difficulty for both officers
       and customers in respect to;

          Do you pay for the bay or permit i.e. is each individual permit charged for
           or can a customer have as many permits as they wish (for a single
           payment) on the basis that only one vehicle can fit in the bay at any one

          Is a Veterinary / Doctor Permit holder entitled to a free / complimentary
           Business Permit?

2.11   Charity Business Permits

       Are historically issued for free to any business within a CPZ that can provide
       an accompanying letter (on headed paper) that confirms the charity‟s
       registration number. This letter must explain how the vehicle is used on a day-
       to-day basis in connection with the employee‟s role.

       A maximum of one free permit will be issued to each charity, any additional
       charity business permits applied for must be paid for in full. This is £250 per

       However, there is no legal basis (or budget) for the issue of these permits, as
       they are not covered within the CPZ traffic orders.
3.0   Other Informal Rules
3.1   Funerals & Special Events

      There are no clear guidelines on funerals and how the council should deal
      with them. Officers regularly receive requests to “relax” parking in whole
      streets and often multiple streets to accommodate for the funeral guests. This
      is for both the funeral event itself and additional events either before or after
      the funeral service.

      Again with special events there has been a historic informal practice of
      “relaxing” enforcement that has no clear guidelines attached.
      Clarity is needed in both these areas to effectively manage expectations and
      prevent occurrences of officers being placed under substantial personal
      pressure to allow / turn a blind eye to illegal parking in wide areas of CPZs.

4.0   Recent Changes – Carers Permits

4.1   Following the recent council decision to increase parking charges, there has
      been some initial debate with respect to the provision of a new permit
      category for residents that receive home care (either by professionals or
      relatives). A neighbouring borough (Hounslow) offers such a permit at a
      nominal charge of £32.50.

4.2   It would be possible to introduce a similar permit in Ealing although it would be
      prudent to consider if such a provision could not be accommodated through
      existing permit categories in the first instance, such as Residents Visitor
      Vouchers. Again it would be prudent to also consider the differing permit
      landscape in Hounslow as opposed to Ealing, in respect to the number of
      exceptions to the CPZ principal through permits, before establishing another
      exception through a new permit type.

5.0   Customer Contact – Face To Face

5.1   Between 1st April 2010 and 24th October 2010, 17,950 customers were seen
      at the Customer Centre in respect of parking permits and vouchers.

5.2   Of these callers it is estimated that 95% leave the centre with their permit
      and/or voucher or dispensation at time of first visit. Customers who do not
      leave with a permit/voucher are likely to have had insufficient / incorrect
      evidence to support their application or they are simply not eligible for the
      permit they seek. All services those are provided Face to Face in the
      Customer Centre are also available either postal and/or on-line.

5.3   There are a number of customers who despite making their initial application
      on-line, still prefer to attend in person to collect their permits / vouchers. Whilst
      this is a quicker process than undertaking the full administration of issuing
      permits/vouchers and checking the application Face to Face, it is
      disappointing that customers do not wait for the permit/voucher to be received
      through the post.

5.4    A number of on-line users also visit the customer centre, as they have not
      received their permits/vouchers via the post and attend to check progress. It is
      normally the case that non-dispatch is the result of some type of subsequent
      issue with their payment rather than a service delay. This is then corrected
      and permits/vouchers issued, however, these are still none the less
      unnecessary contacts.

5.5   The face-to-face administration of issuing permits/vouchers where the
      customer is paying by debit/credit card is dealt with by the same staff member
      and relatively straightforward (assuming the customer has the correct
      supporting documentation to hand).

5.6   Where the customer prefers to pay by cheque or cash the customer has to
      join a further queue, pay at the Cash Office and return to the first staff member
      who will hand over the permit/voucher on recording the payment receipt. Staff
      do encourage card payment where the customer indicates they will be paying
      by cheque by advising that they will need to queue further at the cash office.

5.7   The tables below show the volumes and resource costs of having customers
      access permits and vouchers within the Customer Centre.

      Customer face to face contacts 1st April 2010 to 25th October 2010

         Customer     Average transaction      Total weekly       Resources Cost of
         Contacts     time                     hours              required  resource
         17950        9minutes 34 seconds      99 hours           3.5       £105,000

      Parking permit customers accessing Cash office 1st April 2010 to 25th
      October 2010

         Customer         Average         Total weekly     Resources        Cost of
         Contacts         transaction     hours            required         resource
         7180             3 minutes       25 hours         0.9              £27,000

5.8   It is envisaged that with the continual improvement of the on-line parking
      facilities and promotional work around ensuring customers are aware of the
      on-line facility, these costs can be reduced as customers realise they can self
      serve 24/7 and as stated above all permit/voucher transactions could be
      undertaken online.

5.9   The permit type, which causes the most issues for the centre, is the foreign
      car permit; this being due to the number of residency verification items
      required i.e. 3, plus a document, which explains why the car is not registered
      in the United Kingdom.
6.0   Challenging Parking Charge Notices

6.1   Within the customer centre customers can also submit their challenge against
      a penalty notice, however the staff within the centre are unable to comment on
      the validity of a customers challenge. Until recently we had a process where
      an individual could queue for up to 30 minutes or more just to hand in their
      challenge, and having waited so long the customer would try and engage staff
      in a conversation regarding the penalty notice and such staff members are not
      able to comment or advise.

6.2   This process was reviewed in July 2010 and changes made which improved
      the situation and manages the customer‟s expectations. A secure box was
      installed within the centre for customers to leave their challenges, hence no
      wait time for the customer and better use of resource time. Whilst for some
      this was a far more convenient process, for others they still feel they should
      hand their items to a staff member and attempt a discussion. Moving forward,
      the staff are working hard to encourage all customers making a challenge to
      leave their items in the appropriate box, so as to free themselves up to see
      other customers who do need to see a staff member in a more timely manner.

6.3   Prior to having the drop off facility the average weekly number of customers
      using the centre to leave their challenge was 160, and they experienced an
      average wait time of 23 minutes and 10 seconds. Currently the average
      number of customers who insist on seeing a staff member is 41 weekly and
      the average wait is 10 minutes 30 seconds.

7.0   CPZ Bay Width

7.1   Ealing Council currently, and has always, implemented permit bays with a
      width of 1.8m as standard across the borough. While there are some permit
      bays in certain areas that are marginally wider, generally, 1.8m is used and is
      the minimum permitted in accordance with the Traffic Signs Regulations and
      General Directions manual.

7.2   This width is considered appropriate in relation to the average width of a
      residential road where commonly cars are parked on either side. The
      minimum width is employed to ensure that the flow of traffic is maintained.
      Were the width to be much greater, it may lead to drivers relaxing the way in
      which they park as they would have a larger space in which they may legally
      occupy. This in turn may result in hindering traffic flow.

7.3   While there are a number of wider, residential roads in the borough, capable
      of facilitating wider bays, 1.8m tends to still be used to ensure consistency
      throughout the borough. This policy pertaining to parking bay size has rarely
      been an issue and such an issue is rare to appear as a complaint from a
      resident or customer.
8.1   When discussing the alternative options for a CPZ it is important to consider
      what the root of the parking problem is and what the priority outcomes are of
      the scheme before designing it.

8.2   A CPZ is often introduced to prevent commuters parking in a particular area,
      and to provide controls for parking places within it, including permit parking. It
      is not, however, necessary to introduce a CPZ in order to provide permit

      Some other options that can control commuter/undesired parking are:

                   Restricted Zones

                   Permit Holder Parking Past This Point

                   Individual Resident Parking Schemes

                   No Waiting (staggered control)

                   Limited Waiting Restrictions (and free shared use)

                   Pay and Display (and charged shared use)

8.3   Restricted Zones

      A zoned restriction of waiting/loading where the yellow line/blip is not marked
      and where standard bays are not always used. These zones are not yet
      prescribed by the Department for Transport.

      A restricted zone operates very similar to a CPZ except for the fact that there
      are no yellow lines marked within it, unless the yellow lines are double and the
      restricted zone is not „no waiting at any time‟ (NWAAT). An example of this
      has recently been designed and implemented in Orpington High Street by
      Project Centre.

      A restricted zone is usually reserved for use in isolated / specific areas that
      have been highlighted for a reduced impact of street clutter/markings. The
      bays are not required to be marked in the standard manner they can be
      demarked by planters etc, and it is common that this type of zone compliments
      a new street layout/design where parking is mostly „designed out‟ where it is
      not desired.

      Restricted zones are not suitable for large areas; they are best suited for
      smaller areas of conservation/historic importance.
8.4   Permit Holders Parking Past This Point

      Operates as a zone but is limited to permit holders only and no waiting, only
      for use in areas with limited through traffic. These zones are not yet
      prescribed by the Department for Transport.

      This restriction involves signs facing the oncoming traffic similar to a CPZ,
      where no vehicles without a valid parking permit that have passed that point
      should then park on the highway within the „zone‟.

      This option once again uses a non prescribed sign which is due to be included
      in the Traffic Signs Regulations and General Directions (TSRGD) this year.
      The highway past these signs should only include parking places where
      permit holders only are permitted; the only other restriction recommended in
      the area past these signs is NWAAT.

      This option has been used without marking parking bays and is very useful
      where there are a high number of vehicle crossover points or where it is
      possible for local vehicles to park without causing obstruction but it is hard to
      design standard bays. This option can only really be used in areas where
      there is no/very limited through traffic, such as cul-de-sacs or small estates.
      An exit sign is required if there is another way out of the area other than the

8.5   Individual Resident Parking Schemes

      This is a non-zone approach to a CPZ that would require signs on all single
      yellow lines.

      A CPZ is not required to implement a resident parking scheme. The
      restrictions can all be signed individually. This approach can also involve a
      zoned permit approach where several streets have the same code for their
      permits. There is also no requirement to conform to similar timings in the area.

      The primary difference is that there are no boundary signs and that all single
      yellow lines (if required) are signed individually with repeaters at every 60m.
      The main drawback of this style is the inconsistency with the trend of design
      within London and the opportunity to adjust the restricted waiting times at a
      lower / reduced cost by not needing to replace all the repeater signs in the

8.6   No Waiting (staggered control)

      A simple option for localised areas, where single yellow lines are used
      throughout a street, but with a short controlled period that differs either side of
      the road.
      This option can include the use of parking places, but primarily functions to
      deter commuter parking in an area that free parking is permitted, such as a
      local park. One side of the road might be restricted to NW 10am-11am and the
      other NW 2pm-3pm or similar, thus permitting road users to park for free for
      most of the day but deterring commuters as they would need to return to their
      vehicles in the afternoon to move them from one side of the road to the other.

8.7   Limited Waiting Restrictions (and free shared use)

      A stand-alone restriction that can be used where free parking is permitted for a
      limited time period, and can be combined with resident only.

      The shared option works best when not within a CPZ and should be during the
      same hours that the permit parking is operative, otherwise the signs become

8.8   Pay and Display (and charged shared use)

      Another stands alone restriction similar to above but with paid parking.

      As with limited waiting this option is very useful in areas with commercial
      activity and can be combined with permit parking but in this case caution must
      be taken if P&D is not 24hour and permit holder is, not just because of the
      complicated signage, but also because once a ticket is purchased the road
      user may expect to park for the duration on the ticket and then for free
      afterwards as is common with P&D.

      This option currently requires a P&D machine to be available nearby but could
      be combined with Voucher Parking instead where vouchers are purchased
      locally (similar to Waltham Forest). There are developments being discussed
      in various boroughs about P&D relying solely on SMS payment in particular
      streets but this is not yet favoured in outer London areas.

9.0   London CPZ comparisons
      There are a number of variations in the way that controlled parking zones
      operate throughout the London Boroughs. The following section of this report
      highlights some of the methods used by three different London Boroughs.

9.1    A single permit zone - RBKC

      The “one zone” method of controlling on-street parking in the Royal Borough
      of Kensington and Chelsea operates by controlling the entire borough with
      one or more controlled parking zones but offering a resident parking permit
      that allows residents to park anywhere within the borough. This differs from
      other zonal methods that restrict residents to one zone only.
      Table 1 outlines the advantages and disadvantages of this approach: -

          Table 1

            Advantages of “one zone”              Disadvantages of “one zone”
                    method                                  method

        Allowing residents to park anywhere It does not discourage intra-borough
        in the borough removes boundary vehicle trips.
        issues, e.g. when a residents local
        shops fall within a different
        controlled zone and their permit is
        not valid within that zone.

        The permit administrative process is Parking stress can be very high
        simpler as only one permit type is around popular attractions such as
        issued to all residents.             tube stations and shopping areas.

9.2   Shared use parking system – Hammersmith and Fulham

      The London Borough of Hammersmith and Fulham operate a shared use
      parking system, i.e. they do not designate any parking bays as resident only.
      This varies from a number of London boroughs who designate bays as
      resident only and place shared use near shopping areas or other attractions.

      Table 2 outlines the advantages and disadvantages of this approach: -

          Table 2

      Advantages of shared use system              Disadvantages of shared use

      A visitor permit scheme is not            A pay and display system is required
      necessary as visitors can park within     with this approach to make it effective
      any parking bay (provided they pay        and easily enforceable. This requires
      and display).                             a substantial investment in pay and
                                                display infrastructure

      Parking bays are maximised and the        Residents must “compete” with visitors
      problem of oversubscribed non-            for available parking space.     This
      residents bays with available parking     problem can be intensified around
      in residents bays does not occur.         football stadiums, shopping areas and
                                                tube stations.

      There are tools to prevent long stay
      visitor parking such as maximum stay
      and increasing pay and display tariffs.
9.3    Parking for special events or for specific periods throughout the year –

       An alternative to implementing a CPZ that operates at all times is to operate
       parking controls during times of high parking stress, for example during a
       festival, sports event or during term time.

       The London Borough of Hounslow operates a Twickenham event day parking
       scheme, which only operates on event days and is uncontrolled at all other

       Table 3 outlines the advantages and disadvantages of this approach:-

       Table 3

        Advantages of event day scheme              Disadvantages of event day scheme

      Parking controls only apply when they Parking infrastructure (signs and line
      are needed.                           marking) are still required in the zone to
                                            enable enforcement of the controls on
                                            the event day.

10.     Legal Implications

       This report in itself recommends or actions nothing. Any recommendations
       arising out of its consideration will need to be the subject of separate legal

11.    Financial Implications

       This report in itself recommends or actions nothing. Any recommendations
       arising out of its consideration will need to be the subject of separate financial

12.    Background papers


Name of            Department                      Date sent     Date         Comments
consultee                                          to            response     appear in report
                                                   consultee     received     para:

Helen Shacklock    A D of Customer Services                      01.11.2010 Throughout
Shahid Iqbal       A D of Highways                               01.11.2010 Throughout
Councillor         Cabinet Member for Transport                  01.11.2010 Throughout
Bassam Mahfouz     and Environment

       Report History

Decision type:                                           I.       Urgency item?
EITHER:                                     No
For information

Authorised by Cabinet      Date report      Report deadline:           Date report sent:
      member:               drafted:
     XX.XX.05              XX.XX.05              XX.XX.05                    XX.XX.05

     Report no.:        Report author and contact for queries:
                        Kevin Hagan, x 6252
Appendix 1 – Information from L.B Hounslow website

Hounslow Council Residents' parking permit
Residents‟ permits are only valid within the specified zone in which you live, and in
resident bays or “shared use” indicated by plates by the side of the bays.
They are not valid on yellow lines, in business only bays, in disabled bays, in pay
and display only bays, at meters, in motorcycle bays (unless being displayed by a
motorcycle) or in Hounslow Council car parks and not on a yellow line restriction.

They only relate to the vehicle whose registration number is shown on the permit
and are not transferable.
If you require a residents permit please complete a residents' permit application
form, available to download on this page.
If you live in the Twickenham parking zone (Zone R), complete a Zone R
application form.

Supporting information

Applications can only be accepted when supported with proof of residency and
vehicle ownership.

As proof of residency, a photocopy of any two of the following showing your name
and address, as provided in 'Part 1' of the application form:
     Tenancy agreement
     Council tax registration (*see note below)
     Utility bill (gas/water/electric/landline telephone issued within previous 3
     Electoral register entry (*see note below)
     Photo driving licence

     *If you tick this box on the application form, we will check the relevant records
     on your behalf without requiring you to provide any documents. This applies to
     postal applications only

As proof of vehicle ownership, a photocopy of any two of the following showing
your name and address, as provided in 'Part 1' of the application form:
      Vehicle registration document (full)
      Hiring/leasing agreement
      Letter from employer (company car)
      Insurance certificate
      V11 car tax renewal

Please note: if you do not provide the necessary documentation or your
application form is incomplete, it is likely that it will be returned to you or there will
be a delay in receiving your permit.
If you do not have the necessary documentation you will need to apply for a
Temporary Residents permit. Please refer to the application form on this page.

                                6 months           12 months           24 months
    First vehicle               £35                £60                 £115
    Second vehicle              £45                £80                 £155
    Third vehicle               £70                £130                £255
    Gunnersbury                 6 months           12 months           24 months
    First vehicle               £25                £40                 £75
    Second vehicle              £32.50             £55                 £105
    Third vehicle               £45                £80                 £155

    Please note that childminders or nannies do not qualify as residents and cannot
    apply for this permit. They need to obtain a business permit.

    Business parking permit
    To get a parking permit for your business please complete and sign a business
    permit application form, available to download from this page.
    Please fill in all the information requested, sign and date it. Incomplete application
    forms will be subject to a delay or may be returned.
    Applications may be made by anyone with a business within the zone. You do not
    have to be a resident within the borough.
    Permits are valid in business-only bays or appropriately marked dual or triple use
    bays within the specified zoned area.
    They are not valid in resident-only, pay and display only, disabled bays, motorcycle
    only bays (unless displayed by a motorcycle), in Hounslow Council car parks or at
    meters nor on yellow line restrictions.
    They are only valid for the vehicle registration number and the zone shown on the
    permit and are not transferable.


        A commercial permit costs £400 per year
        A private permit costs £635 per year
Visitors' parking permit

Long-term visitor permit

If you have a relative or friend staying with you for a month or more you can buy a
long-term visitor permit.
The permit is issued on a monthly basis.

Please note: there is a maximum of 3 long term visitor permits available per
household, per year.
It must be used as if it were a resident permit.
Complete and sign a long-term visitor permit application form, available to download
from this page.
Please fill in all the information requested, sign and date it. Incomplete application
forms will be subject to a delay or may be returned.
A permit lasting one month costs £32.50.

Short-term visitor permit

If you have visitors for short periods of time, you can use a short-term visitor permit
to allow them to park in the resident-only bays in your area.
Proof of residency is required when applying.
The permit is in the form of a lined booklet.
There are 30 lines in one booklet and each line is valid for one hour from the start
You can fill out the appropriate amount of lines for the visit and give it to your visitor
to display in their vehicle.
It must be used as if it were a resident permit.
A maximum of ten short-term visitor permits per household, per twelve-month
period will be issued.
Complete and sign a short-term visitor application form, available to download from
this page.
A booklet of permits costs £15 unless you live in the Twickenham event zone where
permits are free.

Please note: short-term visitor permits are non-refundable
Carer/medical parking permit

Carer permit

Carers who regularly visit sick or dependent relatives or friends and provide them
with routine care can apply for a carer permit. Proof is required.
These permits must be used as if they were resident permits.
Complete and sign a carer permit application form, available to download from this
Please fill in all the information requested, sign and date it. Incomplete application
forms will be subject to a delay or may be returned.
A carer's permit costs £32.50.

Medical permit

Genuine medical staff required to make home visits to clients for medical reasons
can apply for a medical permit.
Medical permits are only valid in resident bays and "shared use" bays (dual or triple
use). They are valid in all parking zones within Hounslow.
They are not valid at meters, in Hounslow Council car parks nor on yellow line
Complete and sign a medical permit application form, available to download from
this page.
Please fill in all the information requested, sign and date it. Incomplete application
forms will be subject to a delay or may be returned.
A medical permit costs £32.50.
Appendix 2 – Information from L.B. Ealing website (with additional information)

Ealing Council Residents' parking permit

Please note that on UK bank holidays you may park freely within a residents parking
bay only in any Ealing CPZ without displaying a visitor voucher or parking permit.

       Resident's permits cost either £25 or £45 per annum depending on your zone.
       Business permits cost £250 per annum.
       Resident's visitor vouchers prices vary from zone to zone (see below).
       Business visitor vouchers are £1 per hour.
       Borough wide visitor service vouchers (service vouchers) are £1 per hour.
        Please note that you can use a visitor voucher application form to apply for
        service vouchers.
       Any orders valued over £50 must be collected in person from the Customer
        Service Centre, Perceval House, Ealing W5 2HL. This is to avoid any
        confusion over lost mail.

All parking permits issued for controlled parking zones (CPZs) are annual permits.
They are available only to residents, businesses, allotments, religious organisations,
doctor's surgeries and veterinary practices (with a doctor's/veterinary bay). The
vehicle for which you are applying must not exceed three metres in height and 1.83
metres in width.

Resident's permits

There are approximately 25,000 Parking Permits issued annually, by the council, with
the bulk of them being issued as standard Residents Parking Permits (23,000). To
obtain a permit residents must provide proof of Residency and Vehicle ownership.
The permit is valid in the residents “home” CPZ only.

Table 4 gives a breakdown of Residents Permits

       Vehicles      per Number      of Number      of %age                     of
       Household         households     permits        households
       1                         15,376         15,376                       82.9
       2                          2,901          5,802                       15.4
       3                            412          1,236                         2.2
       4                             76            304                         0.4
       5                             15             75                         0.1
       6                              5             30                           0
                                 18,785         22,823                        100

Historically the application process has been either face-to-face or postal, although
more use has been made of online services in the past year or so. The current
rolling year has a 45:55 split between face to face and all other transaction types.
The chart below giving an indication of the take up of web services.

Applications for a Resident parking Permit require the submission of an application
form with:

1) One (1) proof of vehicle ownership (i.e. DVLA registration certificate, confirmation
letter from company if vehicle is leased or assigned to an employee)
2) One (1) proof of residency (i.e. a utility bill, bank statement, council tax bill all to be
dated within the last three months).

 If applicant has two addresses and the vehicle is registered to an address outside of
the zone to which the application refers; then three (3) current proofs of residency
and a copy of the DVLA registration certificate bearing their name and alternate
address must be provided along with a covering letter outlining why the vehicle is not
registered to the CPZ address.

 If the application concerns a vehicle registered outside of the country then a copy of
the foreign registration certificate must be provided with (3) current proofs of
residency, and a covering letter explaining their situation. This is only acceptable if
the foreign certificate bears the applicants name. If the vehicle is being accessed by
the applicant but they are not the registered keeper; the applicant must provide the
DVLA registration certificate, one (1) current proof of residency, copy of the
insurance document showing the applicant is insured under the vehicle and a
covering letter from the applicant explaining why they are using a vehicle not
registered to their name or address.

The move to online services has uncovered a series of permit issue anomalies
relating primarily to eligibility of particular addresses. In theory eligibility of properties
in respect to Residents Permits should be controlled via a schedule of addresses
attached to the traffic order for that CPZ. It would appear that over time, permits have
been issued to additional properties, for example, near to (but outside) the CPZ
boundary. In some instances permits have been issued for a significant number of
years and to multiple owners of the same property. At the present time there is no
clear policy in respect to resolving these cases.

Resident's permits are either £25 or £45 per annum depending on your zone. There
are different ways to apply for a new resident's permit. You will need to provide us
with the proof listed below:

      recent proof of residency dated no older than three months. For permit
       applications the council accepts copies of utility bills, bank or building society
       statements, credit card statements or wage slips. The proof supplied must
       bear the name and address of the applicant. Please note that you must supply
       us your existing permit number when renewing your permit or when you are
       changing your vehicle.
      a copy of your vehicle registration document (logbook) showing your name
       and address. The address in the logbook needs to match your nominated
       address within the CPZ. Please note we no longer accept insurance
       certificates. As this does not validate the ownership of the vehicle. For a
       company vehicle you must submit a letter from the company on official
       headed paper. For hire/lease vehicles you must submit a copy of the
       hire/lease agreement. Please note that you do not need to re-submit the
       logbook when renewing your permit for the same vehicle.

Business permits

Business Permits allow the holder to park within dedicated Business Bays or Permit
Bays within the councils CPZ network.

Applications for Controlled Parking Zone (CPZ) business permits currently require
the submission of; an application form, the applicable payment and a covering
company letter explaining the use of the vehicle, details of the employee‟s
designation, vehicle details and details of the vehicle usage. Business Permits
applications can only be made through the post.

During a recent review of pricing the decision was made to distinguish between
commercial vehicles (through a discount) and private vehicles. The previous
methodology had a flat charging profile across both vehicle types.

Guidelines on who should / should not be entitled to Business Permits and how many
they are entitled to, are open to interpretation which can on occasion lead to conflict
between officers, residents and applicants.

Businesses in CPZs which do not have enough off-street parking spaces can apply
for a business permit to park in their zone. To obtain a business permit you will need
to provide a copy of your business rate/letter containing your business rates. we
exercise the right to limit the amount of permits issued to a business. All business
permits cost £250 per annum. Please note that you must supply us your existing
permit number when renewing your permit or when you are changing your vehicle.
To apply for or to renew a business permit, please fill in the relevant application
form for your zone and provide us with the proof required as stated above.
Religious organisations' permits

Any religious establishment can apply for up to 25 permits if the religious
premises falls within a CPZ.

Are issued to religious establishments to allow worshipers to visit and park in the
otherwise restricted resident bays. Applications for Controlled Parking Zone (CPZ)
religious permits require the submission of an application form, covering letter and

There is a limit of 25 permits per establishment; however, there are cases of multiple
religious establishments claiming residency at the same address, which can place
undue pressure on the parking in that local area.

Resident Visitor Vouchers (Scratch cards)

A Resident Visitor Vouchers (Scratch Card) system exists to enable visitor parking
within the “Resident Bays” in the councils CPZ network. Historically this has been
delivered through a system of zone specific scratch cards in units of 1 Hour, 3 Hour
and All Day.

During a recent review of pricing the decision was made to move to a flat hourly
charge, which following concerns raised regarding the effect on Residents / Visitors
in some of the very long duration CPZ‟s was capped at a seven hour limit (or £3.50).

There is in effect an automatic eligibility to purchase, for anybody who has a
Resident Permit (as they will have already proved residency) and a simplified
application for customers that do not have a Resident Permit, based on proving
residency only (as opposed to vehicle ownership as well).

The recent move to a hourly charging, opens up the possibility of electronic /
purchase on demand vending and this is currently being explored by officers with the

Allotment Permits

Allotment permits are issued to allotment holders whose allotment is within a CPZ.
Application is straightforward and based on evidence of ownership of the vehicle and
proof of the allotment. There are no particular concerns with issue or use, other than
the relatively small scale of the permit group and the inefficacy of maintenance.

The current guidelines require the submission of an application form to be
accompanied by evidence of allotment ownership.

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