IBM Storage - Storage Management Systems Admin - GSDC
Job ID S_D0048129 Work country India Work city Bangalore Travel Job type Posted Job area Full-time Regular 21-Jul-2009 IT & Telecommunications (non consulting) IT Specialist
up to Job category 100%; travelling 7 days a week, incl. weekends (as legally permissible) Business unit ServSysOps Job role
Systems Management Specialist Job role skillset Storage
Job description To provide 2nd level Storage Management services and product support for various IBM Total Storage Solutions across various accounts. Duties include; # Maintain and Manage various storage solutions. # Provide 2nd level technical support, guidance and direction for products supported. # Analyse and resolve escalated problems. # Ensure integrity of supported environment. # Actively and pre-emptively determine possible faults and causes by the execution of pre-determined health and operational checks. # Manage and resolve problems identified by sys admins or
monitoring software # Work with change and problem management tools # Hardware /software fault detection and vendor liaison # Liaise with customer accounts as required # Analyse and resolve escalated problems within target. # Investigate, identify and document proposals that will improve application recoverability. # Document and implement changes to technical standards as required. # Change and problem management targets are exceeded # Ensure that customer satisfactory levels are exceeded" 2+ Years of experience # Has applied knowledge in the Administration of HP/ Solaris / AIX Unix systems in a large commercial environments # Has applied knowledge of SAN, and various EMC products namely Clarion, Symmetrix and DMX. # Provide recommendations to improve the SAN infrastructure, and address/lead critical issues and root cause analysis # Proven track record in the implementation and execution of documented support processes and can direct others in same. # Has applied knowledge in the administration of windows NT/2000 and Linux systems # Technical Skills # Has exposure to McData Fibre Channel Switches, Brocade Swiitches, Cisco Switches. # Has worked on Navisphere Manager, EMC Symmetrix CLI ( Solutions Enabler ), EMC Control Centre ( ECC ). # Is proficient with viewing Symmetrix configuration data using Solutions Enabler and ECC.
# Proficient with daily tasks which include lun mapping and masking, setting symmetrix port flags. # Has exposure to EMC Timefinder and SRDF environments. Proficient in BCV sync / split processes and RDF1 / RDF2 sync / split. # Has exposure to viewing Clarion and Symmetrix / DMX errors and hardware failures. # Comfortable in opening cases with EMC and driving them to closure. # Has worked on various Volume Management software's like AIX LVM, HP LVM, and Veritas Volume Manager. ## Non Technical Skills # Must have excellent team working skills balanced with ability to work alone and a positive attitude. # Ability to quickly assimilate technical and non-technical information. # Fluency in English is mandatory, both written and verbal. # Desire to obtain formal certification in product set supported. Required Bachelor's Degree "Exposure to McData Fibre Channel Switches, Brocade Swiitches, : Applied English: Intermediate IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.