Documents
Resources
Learning Center
Upload
Plans & pricing Sign in
Sign Out

Service Provider Contracts Lawn

VIEWS: 8 PAGES: 43

Service Provider Contracts Lawn document sample

More Info
									             WELCOME!
             The Need for Change:
             Where our Past Meets our Future
             By Dale Verstegen


2007 TCI Staff Retreat
        Agenda
        •      Need For Change and Development Model
        •      Introduce Case Study
        •      Passion – Case Study and Discussion
        •      Best at – Case Study and Discussion
        •      Resource Engine – Case Study and Discuss
        •      Dept. by Dept. Contributions to Greatness
        •      Where do we go from here?



2007 TCI Staff Retreat
             Good to Great
             By Jim Collins




2007 TCI Staff Retreat
        Non-profit success

                    “It is not sufficient to
                           DO GOOD.
                         You also have
                         to BE GOOD.”
                           Peter Drucker


2007 TCI Staff Retreat
          “Greatness is not a function of
            circumstances. Greatness is
           largely a matter of conscious
               choice and discipline”
                                 Jim Collins*
                         *Good to Great and the Social Sectors




2007 TCI Staff Retreat
        Inputs of greatness


        • Skilled people focused on the
          mission




2007 TCI Staff Retreat
        Inputs of greatness


        • Disciplined thought – i.e.,
          innovation while staying within
          the mission



2007 TCI Staff Retreat
          “Never, never think
           outside the Box!”




2007 TCI Staff Retreat
        Inputs of greatness


        • Disciplined action – i.e., doing
          only what we know and are
          good at



2007 TCI Staff Retreat
2007 TCI Staff Retreat
        Inputs of greatness


        • Building greatness to last –
          sustainability beyond
          leadership and staff changes



2007 TCI Staff Retreat
        Georgia Provider – Case Study
        • History of Contract Work and Custodial
          Work Crews
        • History of Employment Services
        • History of Fund Raising
        • Increase Revenue from $1.3 million to
          $2 million in three years
        • Develop more and better Leaders that
          can generate revenue
        • Develop a Succession Plan
2007 TCI Staff Retreat
        Georgia Provider – Case Study
        • Production needs to shift from Sub-
          Contracts to Prime Products and
          Services – On and Off Site
        • Programs need to diversify services
          and populations served
        • Fund Raising needs capitalize business
          development and supplement program
          services

2007 TCI Staff Retreat
2007 TCI Staff Retreat
        Outputs of Greatness

        • Superior performance

        • Distinctive impact

        • Lasting endurance


2007 TCI Staff Retreat
                                   What you are deeply
                                    passionate about




                         What you can
                           be best in           What drives your
                          the world at          resource engine




2007 TCI Staff Retreat
        Producing the best long term results

        1. Passion:
                    Understanding what your organization
                    stands for (its core values) and why it
                    exists (its mission or core purpose)




2007 TCI Staff Retreat
2007 TCI Staff Retreat
        Georgia Provider – Case Study
              Quality
              Service
              Proactive Growth
              Commitment
              Integrity
              Accountability
              Diversity
              Effectiveness

2007 TCI Staff Retreat
        Reflection

        • What are your core values?


        • What is your mission/core
          purpose?


2007 TCI Staff Retreat
        Producing the best long term results

        2. What are we best at?:
               Understanding what your Dept. can
               uniquely contribute to the people it
               touches, better than any other
               organization on the planet




2007 TCI Staff Retreat
        Georgia Provider – Case Study
         NISH and State Use Contracts
        • Lower subcontract costs or lower price for
          services rendered
        • Supplement the capacity of their current
          workforce (seasonality or large orders)
        • Complement the capability of their current
          workforce (specialized tasks or equipment)
        • Offer a less costly or more effective
          alternative to using temporary or leased
          employment services

2007 TCI Staff Retreat
        Georgia Provider – Case Study
        • Leading provider of vocational services
         Demonstrated growth in programs and
          services
         Flexible service options
         Collaborative Relationships
         Quality Work
         Maximizing potential for employment
          and independence

2007 TCI Staff Retreat
        Reflection

        • What are your unique
          contributions?

        • How can you do it better than
          anybody?


2007 TCI Staff Retreat
        Producing the best long term results


        3. Resource engine
               Understanding what best attracts and
               channels resources, that is, what makes
               people give you money to do what you do



2007 TCI Staff Retreat
2007 TCI Staff Retreat
2007 TCI Staff Retreat
2007 TCI Staff Retreat
        Georgia Provider – Case Study
         Production Dept. is planning to expand
          services and volume with key contracts
         Production Dept. is developing a new prime
          product business of producing survey stakes
          and specialty pallets
         Custodial Dept. is planning to expand
          contracts and services from 6 to 12
          commercial accounts in the custodial
          business and from 3 residential accounts to
          5 commercial accounts in the lawn care
          business

2007 TCI Staff Retreat
        Georgia Provider – Case Study
        • Program Services Department is
          planning to expand referrals and
          services from Vocational Rehabilitation
          and the Division of Family and
          Children’s Services (DFACS) and
          generate new funding from the Dept. of
          Mental Health, Dept. of Juvenile Justice
          for an increase in program revenue and
          local School System

2007 TCI Staff Retreat
        Reflection


        • What makes people give you
          money to do what you do?




2007 TCI Staff Retreat
        The Flywheel Concept
          Momentum - Success - Momentum - Success



                   ATTRACT BELIEVERS                                BUILD STRENGTH
                   - Time                                           - Capable Team Members
                   - Money                                          - Sound Practice
                                                   Passion

                                         Relentless Focus on
                                        Intersection of Circles

                                         Best at             Resource
                                                              Engine

                         BUILD BRAND                                    DEMONSTRATE RESULTS
                         - Reputation                                   - Mission Success
                         - Awareness                                    - Deliver what’s promised

2007 TCI Staff Retreat
        Brand reputation

        We want potential supporters to
        believe not only in our mission,
        but in our capacity to deliver on
        that mission.



2007 TCI Staff Retreat
        Reinforcing the
        connection between the circles


        “How does focusing on what you
        do best tie directly to your resource
        engine, and how does your
        resource engine directly reinforce
        what you can do best?”

2007 TCI Staff Retreat
                                   What you are deeply
                                    passionate about




                         What you can
                           be best in           What drives your
                          the world at          resource engine




2007 TCI Staff Retreat
        Production Departmental Activity Goals
        •      Site Visits existing accounts
        •      Rebids existing accounts
        •      Sales Calls new accounts
        •      Bids on new accounts




2007 TCI Staff Retreat
        Program Departmental Activity Goals
        •      Presentations
        •      Grants written
        •      Newsletters
        •      Marketing Meetings
        •      Contracts/Agreements
        •      Referrals



2007 TCI Staff Retreat
        Production Development Roles
        Operational Responsibilities
        • Same Service with Same Customers
        Tactical Responsibilities
        • New Services with Same Customers
        • Same Services with New Customers
        Strategic Responsibilities
        • New Services with New Customers


2007 TCI Staff Retreat
        Program Development Roles
        Operational Responsibilities
        • Same Service with Same Customers
        Tactical Responsibilities
        • New Services with Same Customers
        Strategic Responsibilities
        • Same Services with New Customers
        • New Services with New Customers


2007 TCI Staff Retreat
        Departmental Staff Development Roles
        Directors/Managers
        • Strategic and Tactical Development
        Managers/Supervisors
        • Tactical and Operational Development
        • Tactical & Operational Decision Making
        Direct Line Staff
        • Operational Development
        • Operational Decision Making

2007 TCI Staff Retreat
        Functional Team Discussion
        • How does each Dept. contribute to
          greatness (i.e., the intersection of your
          passion, what you’re best at, and your
          resource engine)?

           Dept. by Dept. contribution to greatness




2007 TCI Staff Retreat
2007 TCI Staff Retreat
             THANKS!
             Go forth and do great things!
             Dale Verstegen
             dverstegen@mchsi.com


2007 TCI Staff Retreat

								
To top