TeamSCO Services Webinar
May 7, 2003 Kerri Wallach, Services Product Manager
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Agenda Why SCO Services? Partner Support Services Partner Online - free online technical support Maximize solution with bundled support Make money reselling Services New Education Services for Partners Q&A
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Why Services from SCO? Worldwide 24x7 Services infrastructure Expert technical services for UNIX, any flavor of Linux and Volution products Developer services Product and education certification services Labs with extensive h/w and s/w configurations Close OEM & vendor relations Partner discounts Overall customer satisfaction
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Partner Support Services Business Services Enterprise Team Team Partner Assist SoftTech Plus SoftTech Premier Incident Packs Partner Single Incident - Premier Resellers,
VSPs - $200; Authorized Resellers - $350
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Developer Services Developer Services Engineering Services Hardware Certification Services Developer 90-day e-Support Developer email 5-incident pack
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Partner Online - FREE TO PARTNERS! Priority access to SCO’s Knowledge Center Easy access through Partner Lounge Full access to current and retired product technical articles and patches Ability to subscribe to email notification service of new technical articles and patches
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Maximize solution with bundled support
Linux and SCOoffice products include options for product bundled with support Support is based on one installation/license How can Resellers benefit? Reseller can list themselves as a contact on the bundled support contract for each of their customer's installations Reseller can change contacts at any time, allowing the flexibility to move on to their next sale at their own discretion; Reseller can continue to be listed as support notices contact to receive support renewal notifications Under both scenarios, reseller has flexibility to charge their customer for the solution (product and support)
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Services Available for Resale Support Services
TEAM SoftTech Plus/SoftTech 5 - 50 incident packs 1 - 5 Server support Support Knowledge Center Web Access Access to technical articles Proactive notification service
Professional Services Education/eLearning
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Why Resell SCO’s Services? Partners make money for selling service, SCO delivers! Reduced overhead costs for partner SCO supports UNIX and all flavors of Linux
“One stop shop” for Linux and Unix support
Complements partner services
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Useful Resource Info Access http://www.sco.com./services/ for: Information on Support, Professional Services, Education and Online Services Partner Online - click on Partner Online /click on “Partner Login” Access Partner Discussion Forum - click on Partner Discussion Forum Support contact information Service program questions, suggestions, feedback - Kerri Wallach 831-427-7541 kerriw@sco.com
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Education for TeamSCO / Services Web Seminar 05/07/03 Diane Hughes
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Education
Education is critical to SCO’s success!
• • • • Educated customers buy more engineering products (such as SCO OpenServer) Education product sales are in addition to engineering product sales More value is built into solution and product bundles Customer and account loyalty is created because of customer knowledge
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SCO Education Goals
Support SCO Products! Make Money for SCO and TeamSCO Partners!
• All TeamSCO partners can buy and can resell SCO education products • TeamSCO partners get special pricing for SCO education • More SCO education product options are available • Manuals for classroom training • eLearning
Simplify Programs!
• Authorized Education Partner (AEP) program • Professional certification and testing program
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Education Products
Course Manual Availability
System Networking Enterprise Administration Administration SCO OpenLinux Now (5 days) Now (5 days) Now (5 days)
SCO Linux 4
SCO UnixWare 7.1.3 SCO OpenServer 5.0.7 Shell Programming
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Now (5 days)
Now (3 days)
Now (5 days)
Sys. Admin. II
FCS June ’03
(5 days)
Networking
Now (5 days) Now (5 days)
Now (5 days) Now (5 days)
Now (3 days)
Now (3 days)
FCS – First Customer Ship
Education Products
Why eLearning?
• Addresses geographic needs • Addresses customer time constraints • Provides for training flexibility • Provides for training of just one or two at one time
eLearning Courses
• • • • SCO Linux 4 (equivalent to 15 days ILT) SCO UnixWare 7.1.3 (equivalent to 13 days ILT) SCO OpenServer 5.0.7 (equivalent to 13 days ILT) Shell Programming (equivalent to 3 days ILT)
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Education Products
eLearning Availability
System Networking Enterprise Administration Administration SCO Linux 4 SCO UnixWare 7.1.3 FCS May 2003 TBA FCS July 2003 Now FCS June 2003 Sys. Admin. II TBA TBA FCS Sept 2003 Networking TBA TBA
SCO OpenServer 5.0.7
Shell Programming
FCS – First Customer Ship TBA – To Be Announced
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Education Programs
AEP Program, a subset of TeamSCO
• Considers education options such as instructor-led training, eLearning, and blended learning solutions • Is an organization or an individual • Shows instructor qualifications through current SCO and Linux certifications • Generates a minimum of $10K annual revenue for SCO • Receives unique benefits such as preferred AEP pricing, access to AEP resources, Web listing as SCO AEP
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Education Programs
Professional Certification Programs • Industry Standard Linux Certifications
• LPI (Linux Professional Institute)
• LPIC Level I • LPIC Level II
• UnitedLinux
• Certified Professional (ULCP) • Certified Expert (ULCE)
• UnixWare, OpenServer, and SCO Linux
• CSA – Certified System Administrator • ACE – Advanced Certified Engineer • Master ACE
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Education Availability and Promotions
To learn more about SCO education, visit http://www.SCO.com/education To purchase TeamSCO education products To take advantage of our current education and support promotion: Go to the SCO partner lounge OR Call 1-800-SCO-UNIX, option two
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Grow your business with SCO Services!!
Q&A
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