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UK SPR June 2010

VIEWS: 445 PAGES: 1178

									Date Created: 07/01/2010



                                     Satisfaction Performance Report (SPR)

                                            Ticketmaster Enterprise Browse
                                             June 01, 2010 - June 30, 2010
                                                    (FSR) Site=UK
                                               Survey Respondents: 888


                                        SPR Contains:
                                        - Satisfaction Summary
                                        - Priority Map
                                        - Average Model Question Scores
                                        - Satisfaction and Element Trendlines
                                        - Model Question Answer Distributions
                                        - Custom Question Answer Distributions
                                        - Open-Ended Responses
                                        - CPP Responses




ForeSee Results, Inc. Confidential                            1                  Satisfaction Performance Report
Date Created: 07/01/2010


                                                                    Ticketmaster Enterprise Browse
                                                                         Satisfaction Summary
                                                                     June 01, 2010 - June 30, 2010
                                                                             (FSR) Site=UK
                                                                                                    Impact on
                                                        Impact on              Customer               Future
          Elements                          Score1        Sat2                Satisfaction          Behavior3   Future Behaviors                  Score
          Look and Feel                       71           0.5                                         4.0      Likelihood to Return               80
                                                                                  67
          Navigation                          66           3.0                                         4.1      Purchase Online                    79
          Search                              69           1.4                 Number of               4.8      Recommend                          75
          Site Performance                    72           0.5                respondents:
                                                                                  888




          1                                                                                     3
           The Score is a weighted average of responses to 2-4                                   The Impact on Future Behavior is the improvement to that
          individual survey questions, which comprise the overall                               Future Behavior we would expect based on improving overall
          Score for an Element.                                                                 Satisfaction by 5 points.


          2
           The Impact on Sat. is the improvement to overall
          Satisfaction we would expect based on improving that
          Element's score by 5 points.




ForeSee Results, Inc. Confidential                                                  2                                              Satisfaction Performance Report
Date Created: 07/01/2010




                                                                  Ticketmaster Enterprise Browse
                                                                           Priority Map
                                                                   June 01, 2010 - June 30, 2010
                                                                          (FSR) Site=UK
                              STATUS QUO REQUIRED                                             MAINTAIN OR IMPROVE


     High



                                Site Performance
                                      72, 0.5
                                Look and Feel
           71
                                   71, 0.5
   SCORE




                                                                            Search
                                                                            69, 1.4



                                                                                                                                    Navigation
                                                                                                                                      66, 3




    Low

           61
                0.3   Low                   MONITOR              1.3                               2.3TOP   PRIORITY         High        3.3
Key:
Position of each bubble indicates its score and impact                        IMPACT
Size of each bubble also indicates the relative size of impact




ForeSee Results, Inc. Confidential                                              3                                  Satisfaction Performance Report
Date Created: 07/01/2010                                             Ticketmaster Enterprise Browse
                                                                     Average Model Question Scores
                                                                      June 01, 2010 - June 30, 2010
                                                                             (FSR) Site=UK

                                                                                                            Average
    Measured Questions                                                                                       Score      Impact
    Look and Feel                                                                                             71          0.5
    Please rate the visual appeal of this site.                                                               7.3
    Please rate the balance of graphics and text on this site.                                                7.3
    Please rate the readability of the pages on this site.                                                    7.5
    Navigation                                                                                                66          3.0
    Please rate how well the site is organized.                                                               7.1
    Please rate the options available for navigating this site.                                               6.9
    Please rate how well the site layout helps you find what you are looking for.                             7.0
    Please rate the number of clicks to get where you want on this site.                                      6.7
    Search                                                                                                    69          1.4
    Please rate the relevance of search results on this site.                                                 7.3
    Please rate the organization of search results on this site.                                              7.3
    Please rate how well the search results help you decide what to select.                                   7.1
    Please rate how well the search feature helps you to narrow the results to find what you want.            7.0
    Site Performance                                                                                          72          0.5
    Please rate how quickly pages load on this site.                                                          7.3
    Please rate the consistency of speed from page to page on this site.                                      7.4
    Please rate the ability to load pages without getting error messages on this site.                        7.8
    Satisfaction                                                                                              67
    What is your overall satisfaction with this site?                                                         7.2
    How well does this site meet your expectations?                                                           7.1
    How does this site compare to your idea of an ideal website?                                              6.9
    Likelihood to Return                                                                                      80          4.0
    How likely are you to return to this site to look for tickets?                                            8.2
    Purchase Online                                                                                           79          4.1
    How likely are you to make an online purchase from this site in the future?                               8.1
    Recommend                                                                                                 75          4.8
    How likely are you to recommend this site to someone else?                                                7.7




ForeSee Results, Inc. Confidential                                                  4                 Satisfaction Performance Report
Date Created: 07/01/2010




                                                        Ticketmaster Enterprise Browse
                                                        Number of Survey Respondents
                                                         June 01, 2010 - June 30, 2010
                                                                (FSR) Site=UK
                          1,000


                           900


                           800


                           700
  Number of Respondents




                           600


                           500


                           400


                           300


                           200


                           100


                             0
                                      Oct-09   Nov-09   Dec-09   Jan-10         Feb-10   Mar-10   Apr-10   May-10        Jun-10
                                  N    153      417      920      938            918      951      745      818            888


                                                                          Time Periods




ForeSee Results, Inc. Confidential                                        5                                Satisfaction Performance Report
Date Created: 07/01/2010




                                                        Ticketmaster Enterprise Browse
                                                            Satisfaction Trendlines
                                                         June 01, 2010 - June 30, 2010
                                                                (FSR) Site=UK
                            100




                             90




                             80
  Satisfaction Score




                             70




                             60




                             50




                             40
                                      Oct-09   Nov-09   Dec-09   Jan-10         Feb-10   Mar-10   Apr-10   May-10        Jun-10
                       Satisfaction    62       63       62        64            66       66       67        67            67


                                                                          Time Periods




ForeSee Results, Inc. Confidential                                        6                                Satisfaction Performance Report
                          Ticketmaster Enterprise Browse
                                Overall Satisfaction
                                Monthly Trend 2010
        80



        75



        70
Score




        65



        60



        55



        50
             Jan   Feb   Mar   Apr   May   Jun   Jul   Aug   Sep   Oct   Nov   Dec
TM.com       68    69    68    70    69    70
LN.com                                     72
TM.UK        64    66    66    67    67    67
TM.Aus       61    62    58    62    59    63
TM.CA        68    70    68    70    71    64
TNow         72    74    72    77    74    69
GMI          67    72    68    68    74    69
Date Created: 07/01/2010




                                                    Ticketmaster Enterprise Browse
                                                 Elements with Satisfaction Trendlines
                                                     June 01, 2010 - June 30, 2010
                                                            (FSR) Site=UK
                       100


                         90


                         80


                         70
  Score




                         60


                         50


                         40
                               Oct-09   Nov-09   Dec-09    Jan-10         Feb-10   Mar-10   Apr-10   May-10         Jun-10
          Look and Feel          68      69       69         69             70      70       71        71             71
          Navigation             61      61       61         62             64      65       65        66             66
          Search                 66      67       66         67             69      68       69        69             69
          Site Performance       68      67       69         70             71      70       72        72             72
          Satisfaction           62      63       62         64             66      66       67        67             67




                                                                    Time Periods




ForeSee Results, Inc. Confidential                                  8                                Satisfaction Performance Report
Date Created: 07/01/2010




                                                         Ticketmaster Enterprise Browse
                                                   Future Behaviors with Satisfaction Trendlines
                                                           June 01, 2010 - June 30, 2010
                                                                  (FSR) Site=UK
                         100



                          90



                          80
  Score




                          70



                          60



                          50



                          40
                                 Oct-09   Nov-09    Dec-09     Jan-10        Feb-10   Mar-10   Apr-10     May-10         Jun-10
          Likelihood to Return       78    77         76        78             80      80          80       78             80
          Purchase Online            77    76         74        76             78      78          79       77             79
          Recommend                  71    71         69        71             74      73          74       73             75
          Satisfaction               62    63         62        64             66      66          67       67             67




                                                                     Time Periods




ForeSee Results, Inc. Confidential                                   9                                  Satisfaction Performance Report
Date Created: 07/01/2010




                                                     Ticketmaster Enterprise Browse
                                                  Look and Feel - Scores and Distributions
                                                       June 01, 2010 - June 30, 2010
                                                              (FSR) Site=UK
                                                             (Avg. Score: 71)



      Please rate the
  readability of the pages
        on this site.       1%
                           2% 2% 4%   7%    9%              16%                      25%                 14%                  20%
      Avg Score: 7.5
          N*: 888




 Please rate the balance
 of graphics and text on
        this site.        1%
                         2% 2% 4%     9%      11%                 20%                      25%                  12%              15%
     Avg Score: 7.3
         N*: 888




    Please rate the visual
     appeal of this site.
                            1%
                           3% 2% 4%    9%         11%             16%                      27%                  12%              16%
       Avg Score: 7.3
          N*: 888



                            0%              20%                     40%                    60%                   80%                      100%
  * N values exclude
   "Don't Know"                                         1     2     3        4   5    6     7    8   9     10



ForeSee Results, Inc. Confidential                                      10                                            Satisfaction Performance Report
Date Created: 07/01/2010




                                                               Ticketmaster Enterprise Browse
                                                             Navigation - Scores and Distributions
                                                                 June 01, 2010 - June 30, 2010
                                                                        (FSR) Site=UK
                                                                       (Avg. Score: 66)


  Please rate the number
   of clicks to get where
   you want on this site.          6% 4% 4%    7%            10%         9%                17%              17%             13%               14%
       Avg Score: 6.7
           N*: 888

    Please rate how well
     the site layout helps
    you find what you are
                               5% 3% 4%       5%        7%         10%            16%                18%              14%                  18%
          looking for.
         Avg Score: 7
            N*: 888

  Please rate the options
  available for navigating
          this site.           4% 3% 4% 4%          8%             12%              17%                    21%              13%               14%
      Avg Score: 6.9
           N*: 888


     Please rate how well
     the site is organized.
                               4% 3% 4% 4%         6%         11%             16%                    22%              14%                   16%
        Avg Score: 7.1
            N*: 888


                              0%                    20%                       40%                     60%                   80%                       100%
  * N values exclude
   "Don't Know"                                                     1    2    3        4     5   6    7      8    9   10



ForeSee Results, Inc. Confidential                                                11                                              Satisfaction Performance Report
Date Created: 07/01/2010




                                                              Ticketmaster Enterprise Browse
                                                             Search - Scores and Distributions
                                                               June 01, 2010 - June 30, 2010
                                                                       (FSR) Site=UK
                                                                      (Avg. Score: 69)

   Please rate how well
    the search feature
  helps you to narrow the
                                5% 2% 4% 4%        7%             11%              17%                   20%             13%              17%
  results to find what you
            want.
      Avg Score: 7…

   Please rate how well
  the search results help
    you decide what to
                                    6% 2% 3% 4%    6%         9%             14%                   23%                 16%                17%
          select.
      Avg Score: 7.1
         N*: 888

       Please rate the
   organization of search
     results on this site.      4% 2%3% 5%        6%         8%          16%                     23%                   16%                17%
       Avg Score: 7.3
           N*: 888


         Please rate the
      relevance of search
       results on this site.    4% 3% 3% 4% 6%           7%             15%                  21%                   19%                   19%
         Avg Score: 7.3
             N*: 888


                               0%                      20%                     40%                       60%                  80%                   100%
  * N values exclude
   "Don't Know"                                                     1    2     3         4   5     6     7     8   9     10



ForeSee Results, Inc. Confidential                                                 12                                           Satisfaction Performance Report
Date Created: 07/01/2010




                                                           Ticketmaster Enterprise Browse
                                                     Site Performance - Scores and Distributions
                                                            June 01, 2010 - June 30, 2010
                                                                   (FSR) Site=UK
                                                                  (Avg. Score: 72)


 Please rate the ability to
    load pages without
 getting error messages
                              2% 2% 7%
                            3% 2%             7%          12%             19%                    21%                   27%
        on this site.
      Avg Score: 7.8
          N*: 888



       Please rate the
    consistency of speed
    from page to page on
                           1%
                         3% 3% 3%        9%        9%           15%                    23%                 19%               17%
          this site.
       Avg Score: 7.4
           N*: 888




 Please rate how quickly
 pages load on this site.
                                  3%
                              3%2% 4%    7%          9%         15%                    22%                 19%               17%
     Avg Score: 7.3
         N*: 888



                            0%                 20%                    40%                    60%                 80%                   100%
  * N values exclude
   "Don't Know"                                             1   2     3        4   5    6    7     8   9    10



ForeSee Results, Inc. Confidential                                        13                                       Satisfaction Performance Report
Date Created: 07/01/2010




                                                              Ticketmaster Enterprise Browse
                                                           Satisfaction - Scores and Distributions
                                                                June 01, 2010 - June 30, 2010
                                                                        (FSR) Site=UK
                                                                       (Avg. Score: 67)



   How does this site
 compare to your idea of
   an ideal website?               7% 3% 5%     5%        7%        9%             15%                21%              14%              16%
    Avg Score: 6.9
        N*: 888




  How well does this site
       meet your
     expectations?                 7% 2% 4% 4%       6%        8%            13%                20%                 20%                16%
     Avg Score: 7.1
        N*: 888




     What is your overall
     satisfaction with this
             site?                 6% 2%2% 4%    6%        8%            14%                    20%             20%                   18%
       Avg Score: 7.2
            N*: 888



                              0%                     20%                       40%                    60%                  80%                   100%
  * N values exclude
   "Don't Know"                                                     1    2     3        4   5     6   7     8   9     10



ForeSee Results, Inc. Confidential                                                 14                                        Satisfaction Performance Report
Date Created: 07/01/2010




                                                               Ticketmaster Enterprise Browse
                                                       Likelihood to Return - Scores and Distributions
                                                                June 01, 2010 - June 30, 2010
                                                                       (FSR) Site=UK
                                                                      (Avg. Score: 80)




   How likely are you to
 return to this site to look
        for tickets?                1%
                                5% 2% 2% 4% 3%    8%            13%                17%                          45%
      Avg Score: 8.2
          N*: 888




                               0%                20%                      40%                    60%                80%                   100%
  * N values exclude
   "Don't Know"                                             1         2   3        4     5   6   7     8   9   10



ForeSee Results, Inc. Confidential                                            15                                      Satisfaction Performance Report
Date Created: 07/01/2010




                                                          Ticketmaster Enterprise Browse
                                                     Purchase Online - Scores and Distributions
                                                           June 01, 2010 - June 30, 2010
                                                                  (FSR) Site=UK
                                                                 (Avg. Score: 79)




   How likely are you to
     make an online
  purchase from this site
                                     2%
                                 6% 2% 1%5%   5%     7%       12%                15%                         45%
       in the future?
      Avg Score: 8.1
           N*: 888




                            0%                 20%                  40%                        60%                80%                   100%
  * N values exclude
   "Don't Know"                                           1    2    3        4         5   6   7     8   9   10



ForeSee Results, Inc. Confidential                                      16                                          Satisfaction Performance Report
Date Created: 07/01/2010




                                                     Ticketmaster Enterprise Browse
                                                  Recommend - Scores and Distributions
                                                      June 01, 2010 - June 30, 2010
                                                             (FSR) Site=UK
                                                            (Avg. Score: 75)




   How likely are you to
  recommend this site to
     someone else?               7% 2%3%3% 5%   5%    8%       14%              16%                      38%
      Avg Score: 7.7
         N*: 888




                            0%              20%                40%                    60%                80%                   100%
  * N values exclude
   "Don't Know"                                        1   2   3        4   5    6    7     8   9   10



ForeSee Results, Inc. Confidential                                 17                                      Satisfaction Performance Report
Date Created: 07/01/2010




                                        Ticketmaster Enterprise Browse
                                      How frequently do you visit this site?
                                         June 01, 2010 - June 30, 2010
                                                (FSR) Site=UK
                                                    (N: 888)




                                                            Daily
                                                             2%


                                                One or two
                                                times per
                                                   year                         Monthly
                                                   13%                           27%


                                     Weekly
                                      16%


                                                                      Three or four times per
                                                                               year
                                        This is my first visit                 25%
                                                17%




ForeSee Results, Inc. Confidential                               18                             Satisfaction Performance Report
Date Created: 07/01/2010




                                                      Ticketmaster Enterprise Browse
                                                    How did you arrive at this site today?
                                                       June 01, 2010 - June 30, 2010
                                                              (FSR) Site=UK
                                                                  (N: 888)



                                                                  Clicked on an
                                                                 online/banner ad
                                                                        3%
                                     Link from another website
                                                11%




                                                                                Found using a search
                                                                                engine (e.g. Google or
                                                                                       Yahoo!)
                                                 Other                                   32%
                                                 24%




                                                                      Typed the URL into my
                                                                             browser
                                                                               30%




ForeSee Results, Inc. Confidential                                         19                            Satisfaction Performance Report
Date Created: 07/01/2010




                                           Ticketmaster Enterprise Browse
                                     Are you a registered user of My Ticketmaster?
                                             June 01, 2010 - June 30, 2010
                                                     (FSR) Site=UK
                                                        (N: 888)




                                                 Don't know
                                                    7%




                                            No
                                           15%




                                                                    Yes
                                                                    78%




ForeSee Results, Inc. Confidential                            20                     Satisfaction Performance Report
Date Created: 07/01/2010




                                                Ticketmaster Enterprise Browse
                   Which of the following Ticketmaster products or services are you aware of? Select all that
                                                             apply.
                                                 June 01, 2010 - June 30, 2010
                                                        (FSR) Site=UK
                                                            (N: 888)

          My Ticketmaster                                                                                        76%


 Weekly TicketAlert Email                                                                  51%


    Recommended Events                                                         42%


      Interactive Seat Map                                               38%


              Fan Reviews                                     28%


  Performer On Sale Alert                                   25%

         American Express
                                          6%
            PreSale…

      Ability to use AMEX
                                     3%
     Membership rewards…

  Ticketmaster Blackberry
                                     2%
        Application

        None of the above                       13%


                             0%           10%         20%    30%         40%         50%         60%   70%        80%           90%




ForeSee Results, Inc. Confidential                                  21                                   Satisfaction Performance Report
Date Created: 07/01/2010




                                               Ticketmaster Enterprise Browse
                 Which of the following Ticketmaster products or services have you used or explored? Select
                                                         all that apply.
                                                June 01, 2010 - June 30, 2010
                                                        (FSR) Site=UK
                                                             (N: 888)

          My Ticketmaster                                                                                             73%

       Weekly Ticket Alert
                                                                                     40%
            Email

      Interactive Seat Map                                                     36%


    Recommended Events                                                   32%


              Fan Reviews                                   22%


  Performer On Sale Alert                               20%

         American Express
                                     2%
            PreSale…

  Ticketmaster Blackberry
                                     1%
        Application

      Ability to use AMEX
                                  0%
     Membership rewards…

        None of the above                       15%


                             0%           10%         20%         30%            40%       50%   60%          70%             80%




ForeSee Results, Inc. Confidential                                  22                                 Satisfaction Performance Report
Date Created: 07/01/2010




                                                 Ticketmaster Enterprise Browse
                                     Please rate your impression of the Ticketmaster brand.
                                                  June 01, 2010 - June 30, 2010
                                                         (FSR) Site=UK
                                                             (N: 888)
                                                            Mean: 7.4

  1 = Not At All Favorable                   5%


                           2         2%


                           3         2%


                           4          3%


                           5                      6%


                           6                           6%


                           7                                                     14%


                           8                                                                                     23%


                           9                                                      15%


      Very Favorable = 10                                                                              21%


                Don't know           2%


                               0%           5%                10%                15%          20%                      25%




ForeSee Results, Inc. Confidential                             23                              Satisfaction Performance Report
Date Created: 07/01/2010




                                                     Ticketmaster Enterprise Browse
                                           Please rate the reliability of the Ticketmaster brand.
                                                      June 01, 2010 - June 30, 2010
                                                               (FSR) Site=UK
                                                                  (N: 888)
                                                                 Mean: 7.9

     1 = Not At All Reliable               3%


                           2         2%


                           3          2%


                           4         2%


                           5                     5%


                           6                     5%


                           7                                 9%


                           8                                                                          21%


                           9                                                                        20%


        Very Reliable = 10                                                                                               27%


                Don't know                       5%


                               0%               5%            10%             15%             20%             25%                  30%




ForeSee Results, Inc. Confidential                                   24                                     Satisfaction Performance Report
Date Created: 07/01/2010




                                                Ticketmaster Enterprise Browse
                      How easy is it to manage your account on this site (sign up for emails, set favorites or
                                                       preferences etc)?
                                                 June 01, 2010 - June 30, 2010
                                                        (FSR) Site=UK
                                                            (N: 888)
                                                           Mean: 7.7
        1 = Not At All Easy                    3%


                           2         0%


                           3              2%


                           4                   3%


                           5                             6%


                           6                             6%


                           7                                      10%


                           8                                                                          19%


                           9                                                                 17%


            Very Easy = 10                                                                                  20%


                Don't know                                                        14%


                               0%                   5%          10%                15%                20%                      25%




ForeSee Results, Inc. Confidential                               25                                     Satisfaction Performance Report
Date Created: 07/01/2010




                                               Ticketmaster Enterprise Browse
                  How do you typically learn about events that you would like to attend? Please select all that
                                                            apply.
                                                June 01, 2010 - June 30, 2010
                                                        (FSR) Site=UK
                                                           (N: 888)

               This website                                                                                 59%


              From a friend                                                 33%


           Marketing email                                                 31%


                      Radio                                    25%


           Print advertising                                  24%


               Fan website                              20%


                Print article                     17%


   Other websites, please
                                           10%
          specify


     Other, please specify           5%


                                0%        10%       20%              30%          40%       50%            60%               70%




ForeSee Results, Inc. Confidential                                  26                                Satisfaction Performance Report
Date Created: 07/01/2010




                                                Ticketmaster Enterprise Browse
                                     What is your primary reason for visiting this site today?
                                                  June 01, 2010 - June 30, 2010
                                                         (FSR) Site=UK
                                                             (N: 888)



                                                             Find general information
                                     Other, please specify        about this site
                                              9%                       1%




                                             Research a specific
                                                   event                          Purchase tickets
                                                   18%                                 48%


                                              Browse for event ideas
                                                      24%




ForeSee Results, Inc. Confidential                                      27                           Satisfaction Performance Report
Date Created: 07/01/2010




                                             Ticketmaster Enterprise Browse
                                     What type of event are you purchasing tickets for?
                                               June 01, 2010 - June 30, 2010
                                                      (FSR) Site=UK
                                                          (N: 427)



                                        Other, please specify
                                                 5%           Family
                                                               4%




                                             Sports
                                              16%


                                                                             Music
                                                                             51%

                                            Arts & Theatre
                                                 24%




ForeSee Results, Inc. Confidential                                 28                     Satisfaction Performance Report
Date Created: 07/01/2010




                                              Ticketmaster Enterprise Browse
                                     What type of event are you researching tickets for?
                                               June 01, 2010 - June 30, 2010
                                                       (FSR) Site=UK
                                                          (N: 163)


                                                      Other, please specify
                                                               2%
                                                     Family
                                                      3%




                                                 Sports
                                                  12%




                                         Arts & Theatre
                                              14%



                                                                              Music
                                                                              69%




ForeSee Results, Inc. Confidential                                29                       Satisfaction Performance Report
Date Created: 07/01/2010




                                                    Ticketmaster Enterprise Browse
                                     Were you able to accomplish what you intended to on the site?
                                                     June 01, 2010 - June 30, 2010
                                                            (FSR) Site=UK
                                                                (N: 888)




                                                          Don't know
                                                             7%




                                                No
                                               30%




                                                                                 Yes
                                                                                 63%




ForeSee Results, Inc. Confidential                                     30                            Satisfaction Performance Report
Date Created: 07/01/2010




                                                   Ticketmaster Enterprise Browse
                           Please rate the following attributes on this site: The range and variety of tickets
                                                     June 01, 2010 - June 30, 2010
                                                             (FSR) Site=UK
                                                                (N: 888)
                                                               Mean: 7.8

                   1 = Poor                    3%


                           2         1%


                           3              2%


                           4          1%


                           5                         5%


                           6                               9%


                           7                                             13%


                           8                                                                       21%


                           9                                                         17%


             Excellent = 10                                                                                  24%


                Don't know                          4%


                               0%                   5%      10%             15%              20%             25%                  30%




ForeSee Results, Inc. Confidential                                  31                                     Satisfaction Performance Report
Date Created: 07/01/2010




                                                     Ticketmaster Enterprise Browse
                                      The ticket descriptions (i.e. Platinum, Premium, Adult, Family).
                                                       June 01, 2010 - June 30, 2010
                                                               (FSR) Site=UK
                                                                   (N: 888)
                                                                  Mean: 7.3

                   1 = Poor                    3%


                           2         1%


                           3              2%


                           4                    4%


                           5                               7%


                           6                                     8%


                           7                                                             15%


                           8                                                                               20%


                           9                                               10%


             Excellent = 10                                                                       17%


                Don't know                                                         13%


                               0%                   5%                10%                15%             20%                     25%




ForeSee Results, Inc. Confidential                                    32                                  Satisfaction Performance Report
Date Created: 07/01/2010




                                                     Ticketmaster Enterprise Browse
                                                            The seating maps
                                                      June 01, 2010 - June 30, 2010
                                                             (FSR) Site=UK
                                                                 (N: 888)
                                                                Mean: 7.3

                   1 = Poor                    4%


                           2         1%


                           3              3%


                           4               3%


                           5                               7%


                           6                                    8%


                           7                                                   13%


                           8                                                                      20%


                           9                                                  13%


             Excellent = 10                                                                 19%


                Don't know                                           9%


                               0%               5%                   10%              15%    20%                     25%




ForeSee Results, Inc. Confidential                                   33                       Satisfaction Performance Report
Date Created: 07/01/2010




                                             Ticketmaster Enterprise Browse
                                     Did you make a purchase during your visit today?
                                              June 01, 2010 - June 30, 2010
                                                     (FSR) Site=UK
                                                         (N: 888)




                                               Yes
                                               24%




                                                                       No
                                                                      76%




ForeSee Results, Inc. Confidential                          34                          Satisfaction Performance Report
Date Created: 07/01/2010




                                                  Ticketmaster Enterprise Browse
                     When you made your ticket purchase, did you take advantage of a special promotion or
                     discount such as a 2 for 1 offer, family fun discount, deal of the week, or a holiday offer?
                                                   June 01, 2010 - June 30, 2010
                                                            (FSR) Site=UK
                                                                  (N




                                                             Yes
                                                             7%




                                                                         No
                                                                        93%




ForeSee Results, Inc. Confidential                                 35                                    Satisfaction Performance Report
Date Created: 07/01/2010




                                               Ticketmaster Enterprise Browse
                                      How did you hear about the promotion or discount?
                                                June 01, 2010 - June 30, 2010
                                                        (FSR) Site=UK
                                                           (N: 14)


        Email from this site                                                                       50%


          A link on this site                                                    36%


                      Other                      14%


     Email from the venue        0%


          Email from the
                                 0%
       artist/team or group


 Newspaper/magazine ad           0%


                   Radio ad      0%


                      TV ad      0%


  Link on another website        0%


                                0%      10%            20%            30%              40%     50%                  60%




ForeSee Results, Inc. Confidential                            36                             Satisfaction Performance Report
Date Created: 07/01/2010




                                                   Ticketmaster Enterprise Browse
                               Please indicate how the promotion influenced your purchase on this site.
                                                     June 01, 2010 - June 30, 2010
                                                            (FSR) Site=UK
                                                                (N: 14)


                                                                 Both - I purchased
                                     I purchased more tickets   more tickets and more
                                               7%                 expensive tickets
                                                                          0%




                                                  I purchased more
                                                  expensive tickets
                                                                                 I purchased tickets
                                                         21%
                                                                                    because of the
                                                                                      promotion
                                                                                         43%



                                                         No difference
                                                             29%




ForeSee Results, Inc. Confidential                                        37                              Satisfaction Performance Report
Date Created: 07/01/2010




                                      Ticketmaster Enterprise Browse
                                     How did you purchase your tickets?
                                       June 01, 2010 - June 30, 2010
                                               (FSR) Site=UK
                                                  (N: 210)




                                        I chose my own
                                       exact seats using
                                       an interactive seat
                                        map (i.e. Section
                                          101, Row A,
                                         Seats 1 and 2)
                                              28%
                                                                I selected a quantity
                                                              and the site offered me
                                                              its best available seats
                                                                         72%




ForeSee Results, Inc. Confidential                           38                          Satisfaction Performance Report
Date Created: 07/01/2010




                                                     Ticketmaster Enterprise Browse
                                          Please rate the ease of using the interactive seat map.
                                                       June 01, 2010 - June 30, 2010
                                                              (FSR) Site=UK
                                                                  (N: 151)
                                                                 Mean: 6.8

                   1 = Poor                    5%


                           2         2%


                           3          3%


                           4          3%


                           5              3%


                           6                              9%


                           7                                                15%


                           8                                     12%


                           9                        7%


             Excellent = 10                                    11%


                Don't know                                                                                           30%


                               0%           5%           10%            15%         20%             25%        30%               35%




ForeSee Results, Inc. Confidential                                     39                                 Satisfaction Performance Report
Date Created: 07/01/2010




                                                 Ticketmaster Enterprise Browse
                        Please indicate how the interactive seat map influenced your purchase on this site.
                                                   June 01, 2010 - June 30, 2010
                                                           (FSR) Site=UK
                                                              (N: 151)


                                                                                       Both - I purchased more
                                                                                     tickets and more expensive
                                                         I purchased more tickets                tickets
                                                                   5%                              1%
                            I purchased more expensive
                                      tickets
                                        8%




                                                                                    No difference
                                                                                        86%




ForeSee Results, Inc. Confidential                                           40                                   Satisfaction Performance Report
Date Created: 07/01/2010




                                                     Ticketmaster Enterprise Browse
                                     How did you become aware of the event you purchased tickets for?
                                                      June 01, 2010 - June 30, 2010
                                                             (FSR) Site=UK
                                                                 (N: 210)


               This website                                                                                               23%


              From a friend                                                                         19%


           Marketing email                                                          13%


               Fan website                                    8%


                Print article                                7%


           Print advertising                            6%


     Other website, please
                                                        6%
            specify


                      Radio                            6%


                      Other                                                   12%


                                0%                5%               10%                15%               20%                      25%




ForeSee Results, Inc. Confidential                                  41                                    Satisfaction Performance Report
Date Created: 07/01/2010




                                                      Ticketmaster Enterprise Browse
                                            Please rate the overall purchase process on this site.
                                                        June 01, 2010 - June 30, 2010
                                                               (FSR) Site=UK
                                                                    (N: 210)
                                                                  Mean: 7.6

                   1 = Poor                2%


                           2                3%


                           3          1%


                           4                     4%


                           5                           5%


                           6                      4%


                           7                                                         16%


                           8                                                                                              28%


                           9                                                               18%


             Excellent = 10                                                                  19%


                Don't know           0%


                               0%                 5%           10%             15%               20%     25%                  30%




ForeSee Results, Inc. Confidential                                    42                               Satisfaction Performance Report
Date Created: 07/01/2010




                                                 Ticketmaster Enterprise Browse
                       Please rate the usefulness of the clock indicating the time remaining during the ticket
                                                         selection process.
                                                   June 01, 2010 - June 30, 2010
                                                           (FSR) Site=UK
                                                              (N: 210)
                                                             Mean: 7.3
                   1 = Poor                                    7%


                           2         2%


                           3          2%


                           4                              6%


                           5                         5%


                           6                              6%


                           7                                              11%


                           8                                                           16%


                           9                                                          16%


             Excellent = 10                                                                                  25%


                Don't know                 3%


                               0%               5%                  10%         15%          20%          25%                  30%




ForeSee Results, Inc. Confidential                                         43                           Satisfaction Performance Report
Date Created: 07/01/2010




                                                  Ticketmaster Enterprise Browse
                           Were you aware that you could log in to your account before making a purchase?
                                                    June 01, 2010 - June 30, 2010
                                                           (FSR) Site=UK
                                                               (N: 210)



                                                          I am not a
                                                     registered member
                                                             7%




                                               No
                                              31%



                                                                               Yes
                                                                               62%




ForeSee Results, Inc. Confidential                                 44                                Satisfaction Performance Report
Date Created: 07/01/2010




                                                     Ticketmaster Enterprise Browse
                                      Please rate the ease of logging in to complete your purchase.
                                                       June 01, 2010 - June 30, 2010
                                                               (FSR) Site=UK
                                                                  (N: 195)
                                                                 Mean: 7.9

                   1 = Poor          1%


                           2               3%


                           3              2%


                           4          2%


                           5                         6%


                           6                    5%


                           7                                             13%


                           8                                                                            24%


                           9                                                         17%


             Excellent = 10                                                                                   26%


                Don't know                 3%


                               0%               5%           10%               15%         20%          25%                  30%




ForeSee Results, Inc. Confidential                                  45                                Satisfaction Performance Report
Date Created: 07/01/2010




                                                   Ticketmaster Enterprise Browse
                 Please rate the clarity of the site in directing you to customer support, if necessary, after your
                                                               purchase.
                                                    June 01, 2010 - June 30, 2010
                                                            (FSR) Site=UK
                                                                (N: 210)
                                                               Mean: 7.1
                   1 = Poor                4%


                           2         2%


                           3         2%


                           4              4%


                           5                             8%


                           6                   5%


                           7                        7%


                           8                                                          18%


                           9                              9%


             Excellent = 10                                                     16%


                Don't know                                                                                          26%


                               0%          5%                 10%         15%               20%            25%                  30%




ForeSee Results, Inc. Confidential                                  46                                   Satisfaction Performance Report
Date Created: 07/01/2010




                                                   Ticketmaster Enterprise Browse
                                                 Which delivery option did you choose?
                                                     June 01, 2010 - June 30, 2010
                                                             (FSR) Site=UK
                                                                (N: 210)


               Regular mail                                                                                43%


                 Ticket Fast                                                             32%


    Venue pick up/will call                          10%


           Special Delivery                     8%


       Paperless Ticketing           2%


                     Fed Ex          1%


     Retail location pick up         1%


                        UPS     0%


                      Other           2%


                               0%          5%    10%       15%    20%      25%     30%    35%   40%        45%          50%




ForeSee Results, Inc. Confidential                                 47                            Satisfaction Performance Report
Date Created: 07/01/2010




                                           Ticketmaster Enterprise Browse
                                     Have you purchased from this site in the past?
                                             June 01, 2010 - June 30, 2010
                                                    (FSR) Site=UK
                                                        (N: 888)




                                                      Don't know
                                                         2%



                                              No
                                             21%




                                                                     Yes
                                                                     77%




ForeSee Results, Inc. Confidential                          48                        Satisfaction Performance Report
Date Created: 07/01/2010




                                                  Ticketmaster Enterprise Browse
                             Have you contacted customer service by phone or email in the past 30 days?
                                                   June 01, 2010 - June 30, 2010
                                                          (FSR) Site=UK
                                                              (N: 888)
                                                                                Yes, by phone
                                                                                  and email
                                                                                     1%
                                                                          Don't know
                                                          Yes, by email      1%
                                          Yes, by phone        3%
                                               7%




                                                                           No
                                                                          88%




ForeSee Results, Inc. Confidential                                   49                              Satisfaction Performance Report
Date Created: 07/01/2010




                                                Ticketmaster Enterprise Browse
                 In the past 30 days, why did you contact customer service by phone and/or email? (Select all
                                                          that apply)
                                                 June 01, 2010 - June 30, 2010
                                                        (FSR) Site=UK
                                                            (N: 99)

     To resolve a problem
     with a recently placed                                                                               29%
              order




      To make a purchase                                                                   24%




       To request more
                                                                                           24%
  information about events




                      Other                                                   19%




       To report difficulties
        encountered while                                               17%
        purchasing online


                                0%    5%           10%          15%           20%         25%            30%               35%




ForeSee Results, Inc. Confidential                            50                                    Satisfaction Performance Report
Date Created: 07/01/2010




                                                  Ticketmaster Enterprise Browse
                                Was your problem resolved as a result of contacting customer service?
                                                   June 01, 2010 - June 30, 2010
                                                          (FSR) Site=UK
                                                               (N: 29)




                                                    Don't know
                                                      21%
                                                                                 Yes
                                                                                 41%




                                                        No
                                                       38%




ForeSee Results, Inc. Confidential                                51                                    Satisfaction Performance Report
Date Created: 07/01/2010




                                                     Ticketmaster Enterprise Browse
                                What is your overall satisfaction with your customer service experience?
                                                      June 01, 2010 - June 30, 2010
                                                              (FSR) Site=UK
                                                                  (N: 99)
                                                                 Mean: 5.6

        1=Very dissatisfied                                                                                  24%


                           2                            7%


                           3             3%


                           4             3%


                           5                       6%


                           6                  4%


                           7                            7%


                           8                                       11%


                           9                                                      16%


          Very satisfied=10                                                 14%


                Don't know                    4%


                               0%             5%             10%           15%             20%               25%                  30%




ForeSee Results, Inc. Confidential                                 52                                      Satisfaction Performance Report
Date Created: 07/01/2010




                                                Ticketmaster Enterprise Browse
                    Which ONE of the following do you consider to be most influential in your ticket purchase
                                                          decisions?
                                                 June 01, 2010 - June 30, 2010
                                                        (FSR) Site=UK
                                                            (N: 888)

               Ticket prices                                                                                    26%

       Schedule dates and
                                                                                           18%
             times
            General Ticket
                                                                                     16%
             availability

    Quality of seat location                                             12%

  Location of the venue in
                                                              9%
   relation to your home
       Ability to select your
                                                         7%
                seats

         Event information                          5%


              Fan Reviews                 1%

            Availability of
                                      1%
         premium/platinum…
        Venue information
                                     1%
       (directions, parking)

     Other, please specify                     4%


                                0%              5%            10%              15%           20%       25%                  30%




ForeSee Results, Inc. Confidential                                  53                               Satisfaction Performance Report
Date Created: 07/01/2010




                                            Ticketmaster Enterprise Browse
                                     How many events do you typically attend in a year?
                                              June 01, 2010 - June 30, 2010
                                                     (FSR) Site=UK
                                                         (N: 888)




                                             More than 20      None
                                                 4%             2%



                                                   11 to 20
                                                     8%

                                                                            3 to 5
                                                                            41%

                                         6 to 10
                                          22%




                                                              1 to 2
                                                              23%




ForeSee Results, Inc. Confidential                                 54                     Satisfaction Performance Report
Date Created: 07/01/2010




                                          Ticketmaster Enterprise Browse
                                              Please select your age.
                                           June 01, 2010 - June 30, 2010
                                                  (FSR) Site=UK
                                                      (N: 888)


                                                            Prefer not to respond
                                                   65 and            2%
                                                    over
                                           Under 18 2%
                                             6%



                                                                       45 - 54
                                          18 - 24                       25%
                                           9%



                                     55 - 64
                                      12%



                                                                         35 - 44
                                                                          24%
                                               25 - 34
                                                20%




ForeSee Results, Inc. Confidential                          55                      Satisfaction Performance Report
Date Created: 07/01/2010




                                       Ticketmaster Enterprise Browse
                                          Please select your gender.
                                        June 01, 2010 - June 30, 2010
                                               (FSR) Site=UK
                                                   (N: 888)




                                             Prefer not to respond
                                                      2%




                                     Male
                                     35%




                                                                     Female
                                                                      63%




ForeSee Results, Inc. Confidential                      56                    Satisfaction Performance Report
Date Created: 07/01/2010




                                                     Ticketmaster Enterprise Browse
                                 Including yourself, how many people currently live in your household?
                                                      June 01, 2010 - June 30, 2010
                                                             (FSR) Site=UK
                                                                 (N: 888)


                                                  Prefer not to respond
                                                           4%
                                                                  8 or more
                                                                     1%


                                                        5 to 7
                                                         9%


                                                 1
                                                11%




                                                                               2 to 4
                                                                               75%




ForeSee Results, Inc. Confidential                                        57                             Satisfaction Performance Report
Date Created: 07/01/2010




                                            Ticketmaster Enterprise Browse
                 Do any members of your household fall into the following age brackets? Select all that apply.
                                              June 01, 2010 - June 30, 2010
                                                      (FSR) Site=UK
                                                          (N: 888)



        None of the above                                                                                            56%




                    12 to 17                                    24%




                     6 to 11                     14%




                    Under 6                   12%




     Prefer not to respond            7%



                               0%       10%            20%             30%            40%             50%                  60%




ForeSee Results, Inc. Confidential                             58                                   Satisfaction Performance Report
Date Created: 07/01/2010




                                                        Ticketmaster Enterprise Browse
                                                 Which category reflects your household income?
                                                          June 01, 2010 - June 30, 2010
                                                                 (FSR) Site=UK
                                                                     (N: 888)

                                                       £100,000 - £124,999
                                                                4%
                                                                       £125,000 -
                                                    £150,000 or more    £149,999
                                                          6%              1%

                                     £75,000 - £99,999
                                            6%



                                       Under £25,000
                                            7%
                                                                                        Prefer not to respond
                                                         £50,000 - £74,999                      51%
                                                               11%



                                                               £25,000 - £49,999
                                                                     14%




ForeSee Results, Inc. Confidential                                                 59                           Satisfaction Performance Report
Date Created: 07/01/2010




                                                                               Other way you learn about
                 Satisfaction
    Date                             Which website?          Other websites     events you would like to   Other primary reason
                    Score
                                                                                        attend:


 06/01/2010           100

 06/01/2010            67
 06/01/2010           100                             metro radio arena
 06/01/2010            93
 06/01/2010            44




 06/01/2010            34
 06/01/2010            89




 06/01/2010           100

 06/01/2010           100




ForeSee Results, Inc. Confidential                                        60                                       Satisfaction Performance Report
Date Created: 07/01/2010




 06/01/2010            85



 06/01/2010            74                          Planet Rock         O2 promotions




 06/01/2010            30


 06/01/2010            67                          gigsandtours




 06/01/2010             0            o2 priority

 06/01/2010           100                          o2




ForeSee Results, Inc. Confidential                                61                   Satisfaction Performance Report
Date Created: 07/01/2010




 06/01/2010            78
 06/01/2010            56




 06/01/2010            26            ticketmaster.ie   ticketmaster.ie




 06/01/2010            78

 06/01/2010            52

 06/01/2010            41


 06/01/2010            89
 06/01/2010            89
 06/01/2010            82                              TicketSoup, Gigs and Tours


 06/01/2010            89
 06/01/2010            19



 06/01/2010           100

 06/01/2010            89
 06/01/2010            82
 06/01/2010            85

 06/01/2010            78

 06/01/2010           100
 06/01/2010            74                                                           collect tickets


 06/01/2010            44


ForeSee Results, Inc. Confidential                                        62                          Satisfaction Performance Report
Date Created: 07/01/2010


                                                        Efestivals, egigs, gigwise,
 06/01/2010            96                               rocksound, artist websites
 06/01/2010            89



 06/02/2010            30




 06/02/2010            67            Princess theatre
 06/02/2010           100


 06/02/2010            74


 06/02/2010            96                               eventim livenation

 06/02/2010            30
 06/02/2010            78
 06/02/2010            85
 06/02/2010            85
 06/02/2010           100




 06/02/2010            89            ticketmaster       ebay, viagogo


 06/02/2010            82            brain damage
                                                                                             to check for further ticket
                                                                                             releases for Paramore and
 06/02/2010            93                                                             ipod   Biffy Clyro at the AECC




ForeSee Results, Inc. Confidential                                           63                           Satisfaction Performance Report
Date Created: 07/01/2010




 06/02/2010            74            ticket master
 06/02/2010            85                            www.theo2.co.uk

 06/02/2010            74
 06/02/2010           100




 06/02/2010            70



 06/02/2010            41            o2              o2
 06/02/2010            74

 06/02/2010           100

 06/02/2010           100

 06/02/2010             0




 06/02/2010            67

 06/02/2010            29
 06/02/2010            85
 06/02/2010            59                                                   radio


 06/02/2010            33
 06/02/2010           100
 06/03/2010            70
 06/03/2010           100                            ebay...
 06/03/2010            85




ForeSee Results, Inc. Confidential                                     64           Satisfaction Performance Report
Date Created: 07/01/2010




 06/03/2010            70
 06/03/2010           100
 06/03/2010           100                 Twitter.com

 06/03/2010            78




 06/03/2010            37


 06/03/2010            45




 06/03/2010             7




 06/03/2010            67                 tv advertising



 06/03/2010            30


 06/03/2010            41
 06/03/2010           100


ForeSee Results, Inc. Confidential   65                    Satisfaction Performance Report
Date Created: 07/01/2010




 06/03/2010            63




 06/03/2010            70            various
 06/03/2010            78
 06/03/2010            52
 06/03/2010            81




 06/03/2010             0




 06/03/2010            59




ForeSee Results, Inc. Confidential             66   Satisfaction Performance Report
Date Created: 07/01/2010




 06/03/2010            33

 06/03/2010           100            sports websites

 06/03/2010            96
 06/03/2010            89
 06/03/2010            85


 06/03/2010            70




 06/03/2010             0

 06/03/2010            44
 06/03/2010            70
 06/03/2010            82


ForeSee Results, Inc. Confidential                     67   Satisfaction Performance Report
Date Created: 07/01/2010




 06/03/2010            74

                                          I was trying to exchange
 06/03/2010            30                 tickets




 06/03/2010            22                 check an order




 06/03/2010            78



 06/03/2010            92



                                          Find out what seat I was
                                          allocated for an event in the
 06/03/2010            41                 future (1/9/10)
 06/03/2010            81
 06/03/2010           100

 06/03/2010            93

 06/03/2010            74
 06/03/2010            78




ForeSee Results, Inc. Confidential   68                 Satisfaction Performance Report
Date Created: 07/01/2010




 06/03/2010            45
 06/03/2010            89




 06/03/2010            30
 06/04/2010            78


 06/04/2010            78




 06/04/2010            22

 06/04/2010           100                            google
 06/04/2010            48                                                    school project

 06/04/2010             4


 06/04/2010             4            Ticket master
 06/04/2010            93
 06/04/2010            89
 06/04/2010            63
 06/04/2010            96



 06/04/2010            70




 06/04/2010            26                            Sport - Team websites




ForeSee Results, Inc. Confidential                                      69                Satisfaction Performance Report
Date Created: 07/01/2010




                                                                                   Ticketing info from various
 06/04/2010            48            Sting Homepage                                web sites for performers

 06/04/2010           100




 06/04/2010            37




 06/04/2010            96




                                                      Oh stacks - theatres' own
 06/04/2010             4                             sites; Ambassodor; See ...
 06/04/2010            22

 06/04/2010            93




 06/04/2010            22

 06/04/2010            48
 06/04/2010            11



 06/04/2010            45

 06/04/2010            74




ForeSee Results, Inc. Confidential                                        70                                     Satisfaction Performance Report
Date Created: 07/01/2010




 06/04/2010            59




 06/04/2010             0            wembely                                  TV
 06/04/2010            89            hotmail weekly email


                                                                                   check order history in My
 06/04/2010            89                                   Seetickets             Ticketmaster

 06/04/2010            85




 06/04/2010            70




ForeSee Results, Inc. Confidential                                       71                     Satisfaction Performance Report
Date Created: 07/01/2010




 06/04/2010            70
 06/05/2010            74



 06/05/2010            93
 06/05/2010            67
 06/05/2010            67




 06/05/2010            78

 06/05/2010            48



 06/05/2010            70


 06/05/2010             7            Metro radio arena

 06/05/2010            78
 06/05/2010            78            o2 blueroom         RFU
 06/05/2010            85




 06/05/2010            82
 06/05/2010            67                                PlanetRock.com
                                                                               whenwill i receive my tickets
                                                                               for pink concert in the
 06/05/2010            30                                                      wembley st




ForeSee Results, Inc. Confidential                                        72                 Satisfaction Performance Report
Date Created: 07/01/2010




 06/05/2010            89




 06/05/2010            26
 06/05/2010            92            Ticketmaster.com
 06/05/2010            85

 06/06/2010            85




ForeSee Results, Inc. Confidential                      73   Satisfaction Performance Report
Date Created: 07/01/2010




 06/06/2010            33


 06/06/2010            92                 Print tickets




 06/06/2010             8
 06/06/2010            56
 06/06/2010            67
 06/06/2010           100



ForeSee Results, Inc. Confidential   74                   Satisfaction Performance Report
Date Created: 07/01/2010




 06/06/2010            74

 06/06/2010            78

 06/06/2010            96            rbs
 06/06/2010            85




 06/06/2010            89
 06/06/2010            78




 06/06/2010             0            officallondontheatre.co.uk

 06/06/2010           100



 06/06/2010            59
 06/06/2010            78

 06/06/2010            78
 06/06/2010            63




 06/06/2010            89

 06/06/2010            74
 06/06/2010            74


ForeSee Results, Inc. Confidential                                75   Satisfaction Performance Report
Date Created: 07/01/2010




 06/06/2010            82
 06/06/2010            74

 06/06/2010            96
                                                                                          publicity on streets,
 06/06/2010            93                                                                 underground etc.
 06/06/2010            85
 06/06/2010            14                                                                                                  Print tickets
 06/07/2010           100
 06/07/2010            78
 06/07/2010           100
 06/07/2010           100
 06/07/2010           100
 06/07/2010            78

 06/07/2010            56                                       o2,see tickets,fanclubs

 06/07/2010            82

 06/07/2010            41


 06/07/2010           100
                                                                bbc
                                                                yahoo
 06/07/2010            74            bbc                        chat rooms
 06/07/2010            81




 06/07/2010           100

                                                                                                                           to look at the prices for jls
 06/07/2010            96                                                                                                  tickets and justin bieber


 06/07/2010            93            telewest arena home page
 06/07/2010            82

 06/07/2010            67                                                                 Search for events I read about


ForeSee Results, Inc. Confidential                                                  76                                                     Satisfaction Performance Report
Date Created: 07/01/2010



 06/07/2010            81

 06/07/2010           100
 06/07/2010            93

 06/07/2010            81            Santana's Lectric Letter


 06/07/2010            41
 06/07/2010           100

 06/08/2010            96


 06/08/2010           100

 06/08/2010            11
 06/08/2010            78                                            check my upcoming events




 06/08/2010            67


 06/08/2010            85



 06/08/2010           100
 06/08/2010            63
 06/08/2010            93
 06/08/2010            89

 06/08/2010            85




 06/08/2010           100
 06/08/2010             0
 06/08/2010            74


ForeSee Results, Inc. Confidential                              77               Satisfaction Performance Report
Date Created: 07/01/2010



 06/08/2010            89




 06/08/2010            74            seetickets.com                                   print purchased tickets
 06/08/2010            63
 06/08/2010            89

 06/08/2010            44

 06/08/2010             7


 06/08/2010            93

 06/08/2010           100

 06/08/2010            78



 06/08/2010            78            google
 06/08/2010            34




                                                                                      Find something on in London
 06/08/2010            19            Google                Media and Social Network   this weekend
 06/08/2010            89



 06/08/2010             0
 06/08/2010            78            Google

 06/08/2010            85


 06/08/2010            66




ForeSee Results, Inc. Confidential                    78                                           Satisfaction Performance Report
Date Created: 07/01/2010




 06/08/2010            56
 06/08/2010            85

 06/08/2010            78
 06/08/2010            78




 06/08/2010            19            New Theatre, Oxford   Theatre websites


 06/08/2010            70            ticketmaster/play

 06/08/2010           100

 06/08/2010           100

 06/08/2010            78

                                                                                   To purchase a gift card, having
                                                                                   tried online and via telephone
                                                                                   for 1 hour have given up! Will
 06/09/2010             0                                                          choose a different present.
 06/09/2010            96




ForeSee Results, Inc. Confidential                                            79                Satisfaction Performance Report
Date Created: 07/01/2010




                                          find out if my tickets have been
 06/09/2010            55                 despatched yet
 06/09/2010           100




ForeSee Results, Inc. Confidential   80                 Satisfaction Performance Report
Date Created: 07/01/2010




 06/09/2010             7

                                                                    Tickets not arrived for my
 06/09/2010            78                                           event on the 14th


 06/09/2010            48            London Net, Google, Time Out

 06/09/2010            67
 06/09/2010            85
 06/09/2010           100




 06/09/2010            33




ForeSee Results, Inc. Confidential                     81                         Satisfaction Performance Report
Date Created: 07/01/2010




 06/09/2010             0                          O2 priority/blueroom




 06/09/2010            48                                                     print tickets




 06/09/2010            44            Google
 06/09/2010            89



 06/09/2010             0                                                     Try to print my tickets
 06/09/2010            30




 06/09/2010             0                          Visit to North Greenwich
                                                                              Trying to find details of tickets
                                                                              purchased by phone last year
 06/09/2010            59                                                     for T in the Park.
 06/09/2010            70                          google


 06/09/2010            44
 06/09/2010            63

 06/09/2010            78


 06/09/2010            70




ForeSee Results, Inc. Confidential            82                                              Satisfaction Performance Report
Date Created: 07/01/2010




 06/09/2010            63

 06/09/2010            89



 06/09/2010            63

 06/09/2010           100
 06/09/2010            85
 06/09/2010            37
 06/09/2010            74                                        ticketone

 06/09/2010            85                                                                       ticket dilivery date




 06/10/2010            26            Gorillaz website            Ticketek Argentina


 06/10/2010           100            Portugal Theatre



 06/10/2010             4
 06/10/2010            85




 06/10/2010            78                                                                  O2

 06/10/2010            78            Live Nation- Ticketmaster
 06/10/2010           100
 06/10/2010           100


 06/10/2010             0            wicket the musical
 06/10/2010            89

 06/10/2010            44
 06/10/2010            30


ForeSee Results, Inc. Confidential                                                    83                       Satisfaction Performance Report
Date Created: 07/01/2010



 06/10/2010            96
 06/10/2010            56


 06/10/2010            67                                                       free contest tickets




 06/10/2010           100
 06/10/2010            78

 06/10/2010            19
 06/10/2010            67
 06/10/2010           100
 06/10/2010            85
 06/10/2010            63
 06/10/2010            56

 06/10/2010            85                                                       to give a review




 06/10/2010            48
 06/10/2010            74            Ticket Line
                                                        ents 24 or email from
 06/10/2010            81                               yourselves              write a review




ForeSee Results, Inc. Confidential                 84                                         Satisfaction Performance Report
Date Created: 07/01/2010




 06/10/2010             0            O2                     I search for the event.




 06/10/2010            44                     varies                                  Ticket delivery status




 06/10/2010            37

                                                                                      trying to recieve my tickets via
 06/10/2010            33                                                             ticketfast with no luck so far

 06/10/2010            44


 06/10/2010            82

 06/10/2010           100
 06/10/2010           100                                   search engine             email link
 06/10/2010           100


 06/11/2010            56            NFL UK


ForeSee Results, Inc. Confidential                     85                                           Satisfaction Performance Report
Date Created: 07/01/2010




 06/11/2010            93
 06/11/2010            59




 06/11/2010            81



 06/11/2010            56                              O2


 06/11/2010            89




 06/11/2010            15            cique du soleil
 06/11/2010            78
 06/11/2010            93




 06/11/2010            52
 06/11/2010            85
 06/11/2010            78
 06/11/2010            37            O2.co.uk          o2.co.uk
 06/11/2010            93


ForeSee Results, Inc. Confidential                                86   Satisfaction Performance Report
Date Created: 07/01/2010



 06/11/2010            82
 06/11/2010            78


 06/11/2010            67



 06/11/2010            85
 06/11/2010            56



 06/11/2010            22

 06/11/2010            59
 06/11/2010            78
 06/11/2010            63            Lion Kings website
 06/11/2010            85




 06/11/2010            96
 06/11/2010            37

 06/11/2010            52
 06/11/2010            96                                 Welsh Rugby Union




 06/11/2010           100
 06/11/2010            63
 06/11/2010            78                                 Songkick


ForeSee Results, Inc. Confidential                                            87   Satisfaction Performance Report
Date Created: 07/01/2010




                                                                                  Trying to print tickets /looking
 06/11/2010             0                                                         for order history
 06/12/2010            48

 06/12/2010            63            theedgefestival

 06/12/2010            74
 06/12/2010            67                                                         sell ticket
 06/12/2010            70

 06/12/2010            37


 06/12/2010            93
                                                                                  Check on despatch situation
                                                                                  for an event in 2 weeks time
                                                                                  that I haven't had the tickets
 06/12/2010            78            see tickets                                  for yet.
 06/12/2010           100                                                         review gig


 06/12/2010             0                                   media,word of mouth




 06/12/2010            63
 06/12/2010            93

 06/12/2010            59
 06/12/2010            89
 06/12/2010            74
 06/12/2010            56


 06/12/2010            89
 06/12/2010            59



 06/12/2010            93
 06/12/2010            67




ForeSee Results, Inc. Confidential                     88                                        Satisfaction Performance Report
Date Created: 07/01/2010




 06/12/2010            96                                         tv ads
 06/12/2010           100




 06/12/2010            78
 06/12/2010            74            www.viajenaviagem.com


 06/13/2010            93

 06/13/2010            96

 06/13/2010            44                                         advert on TV
 06/13/2010            78
 06/13/2010           100
 06/13/2010            59

 06/13/2010            41
 06/13/2010            89


 06/13/2010            63




 06/13/2010            22
 06/13/2010            74


 06/13/2010            55
 06/13/2010            82
 06/13/2010            89


 06/13/2010            70


 06/13/2010             0            Wicked the musical


ForeSee Results, Inc. Confidential                           89                  Satisfaction Performance Report
Date Created: 07/01/2010



 06/13/2010            56




 06/13/2010            70

 06/13/2010            85

 06/13/2010            93


 06/13/2010           100
 06/13/2010           100
 06/13/2010            96            TICKETMASTER


 06/13/2010            93




 06/13/2010            63            QUIDCO         ENTS24
 06/13/2010            82

 06/14/2010            93            ticketmaster
 06/14/2010            89



 06/14/2010            41



 06/14/2010             7




ForeSee Results, Inc. Confidential                           90   Satisfaction Performance Report
Date Created: 07/01/2010


                                                                               To check registration and
                                                                               delivery address for delivery of
 06/14/2010            70                                  Facebook, twitter   festival tickets




                                                                               refund/cancellation Chris
 06/14/2010            63                                                      Brown Concert

 06/14/2010            89
                                                                               Check dates for next gig I
 06/14/2010            89                                                      have bought tickets for




 06/14/2010            81
 06/14/2010           100
 06/14/2010            78            absolute radio


                                                                               and needed information for
                                                                               how to collect the ticketsi have
 06/14/2010            52                                                      not recived my tickets in time
                                                                               tickets didnt arrive for concert
 06/14/2010            63                                                      in 2 days

 06/14/2010            45


 06/14/2010           100            GMTV
 06/14/2010            93
 06/14/2010           100

 06/14/2010            89            playbill.com
 06/14/2010            89
 06/14/2010            74
 06/14/2010            26

 06/14/2010            81            ticket master




ForeSee Results, Inc. Confidential                    91                                     Satisfaction Performance Report
Date Created: 07/01/2010




 06/14/2010            96
 06/14/2010            93


 06/14/2010            67                                 google search

                                                                                                                 From a fan website I know
                                                                                                                 there is an artist coming to the
                                                                                                                 UK later in the year that I want
                                                                                                                 to see. Nothing is finalised yet
                                                                                                                 so there is no information
                                                                                                                 Ticketmaster can provide yet.
                                                                                                                 I couldn't remember my
                                                                                                                 password so I tried five
                                                                                                                 possible passwords to lock it
                                                                                                                 and then re-set it. I want no
                                                                                                                 delay when booking tickets
                                                                                                                 later in the year as I expect the
 06/14/2010            56                                                                                        demand will be high.

                                                                                                                 to lodge a complaint against
                                                                                                                 services not provided as
                                                                                                                 advertised. Unable to obatin
                                                                                                                 contact address, ticketmaster
                                                                                                                 prefer to use 08 numbers that
 06/14/2010            15                                                                                        dont get connected = crap
 06/14/2010            78            bristol hippodrome
 06/14/2010           100

 06/14/2010            78
 06/14/2010            96
 06/14/2010            89

                                                                               if they sale any twilight saga:
                                                                               eclipse prmeire tickets by        to look for twilight saga:
 06/14/2010            37                                                      ticket master.                    eclipse tickets today.
 06/14/2010            56                                 Twitter.com
 06/14/2010             0
 06/15/2010            78
 06/15/2010            78
 06/15/2010           100
 06/15/2010            85
 06/15/2010            96



ForeSee Results, Inc. Confidential                                        92                                                    Satisfaction Performance Report
Date Created: 07/01/2010




 06/15/2010            78


 06/15/2010            63
 06/15/2010            48

 06/15/2010            44            Ricoh arena
 06/15/2010             0
 06/15/2010            41


 06/15/2010            96



                                                                        to check when my tickets are
 06/15/2010            81                                               being dispatched
 06/15/2010            59                           Ticketmaster
 06/15/2010            56                           Ents24

 06/15/2010           100


 06/15/2010            89
 06/15/2010            74
 06/15/2010            70
 06/15/2010            85


 06/15/2010            85            ticketmaster
 06/15/2010           100

 06/15/2010            63                           Twitter.com

 06/15/2010            78
 06/15/2010            85




 06/15/2010            48
 06/15/2010           100
 06/15/2010           100




ForeSee Results, Inc. Confidential                                 93                Satisfaction Performance Report
Date Created: 07/01/2010




 06/15/2010            70

 06/15/2010            85                                           to leave a review

 06/16/2010            81
 06/16/2010            89

 06/16/2010            81

                                                                    To sort out a problem with
                                                                    some tickets that I have
 06/16/2010            19                                           already booked




 06/16/2010            11                           google



 06/16/2010            0                            facebook
 06/16/2010           100            ticketmaster                   was asked for review




 06/16/2010            78
 06/16/2010            70



 06/16/2010            33

                                                                    querying where booked tickets
 06/16/2010            59                                           are as not received yet

 06/16/2010            48


ForeSee Results, Inc. Confidential                             94                Satisfaction Performance Report
Date Created: 07/01/2010




 06/16/2010            59


 06/16/2010            44
 06/16/2010            78

 06/16/2010            89                 Planet Rock




 06/16/2010            74
                                                                        Checking on ticket despatch
 06/16/2010            85                                               for upcoming event
 06/16/2010            78

                                          See Tickets, seatwave,
 06/16/2010            85                 ticketline
 06/16/2010            70                 last fm


 06/17/2010            85
 06/17/2010            59            O2

 06/17/2010            96
 06/17/2010            78

                                                                        Check on the order status of
 06/17/2010            56                                               my ticket purchase
 06/17/2010            30
 06/17/2010            74
 06/17/2010            26

 06/17/2010            70                                          TV

 06/17/2010            67




ForeSee Results, Inc. Confidential                           95                      Satisfaction Performance Report
Date Created: 07/01/2010




 06/17/2010            96
 06/17/2010            89                                              e-mail alerts.
 06/17/2010            81



 06/17/2010            59

 06/17/2010            85


 06/17/2010            82

 06/17/2010            89                         Facebook


 06/17/2010            37




 06/17/2010            30

 06/17/2010           100
 06/17/2010            74            Parliament   Google events
 06/17/2010            63




 06/17/2010           100

 06/17/2010            89

 06/17/2010            85                         chortle




ForeSee Results, Inc. Confidential                                96                    Satisfaction Performance Report
Date Created: 07/01/2010




 06/17/2010            37


 06/17/2010            78                           steet teams and artist websites
 06/17/2010            63




 06/17/2010            63
 06/17/2010            70
 06/17/2010            33




 06/17/2010            67
                                                                                      needed to find how to change
 06/17/2010            74                                                             email address
 06/17/2010            89


 06/17/2010            85




 06/17/2010            63            ticketmaster
 06/17/2010            56




ForeSee Results, Inc. Confidential                                      97                        Satisfaction Performance Report
Date Created: 07/01/2010




 06/17/2010            78            ticketmaster

 06/17/2010            48                           Bernard Drout (Paris, France)
 06/18/2010            89
 06/18/2010            67
 06/18/2010            93

 06/18/2010            89

 06/18/2010            89

 06/18/2010           100

 06/18/2010            78
 06/18/2010            85
 06/18/2010            96

 06/18/2010            70




 06/18/2010             0                           google

 06/18/2010            67


 06/18/2010            93




ForeSee Results, Inc. Confidential                                      98          Satisfaction Performance Report
Date Created: 07/01/2010




 06/18/2010            37
 06/18/2010           100
 06/18/2010            82
 06/18/2010            56
 06/18/2010            67
 06/18/2010            93
 06/18/2010            89

 06/18/2010            67            AELTEC



 06/18/2010            63
 06/18/2010            85
 06/18/2010           100


 06/18/2010            81

 06/18/2010            78                        twitter




 06/18/2010            89                                       Google




 06/18/2010            89

 06/18/2010            67
 06/18/2010            30
 06/18/2010            74            wimbledon
 06/18/2010            63




ForeSee Results, Inc. Confidential                         99            Satisfaction Performance Report
Date Created: 07/01/2010




 06/18/2010             4




                                     see tickets, they send me
                                     more pre sale tickets with
                                     better seats, now favouring
 06/18/2010            89            them more than ticketmaster



 06/18/2010             0                                          TV advertizement

 06/18/2010            48



 06/18/2010            89




ForeSee Results, Inc. Confidential                      100                           Satisfaction Performance Report
Date Created: 07/01/2010




 06/18/2010            33




 06/18/2010           100




                                     Nat West On-Line Event
 06/19/2010            33            booking

 06/19/2010            78
 06/19/2010           100
 06/19/2010            67
 06/19/2010            63                                     Artist websites




ForeSee Results, Inc. Confidential                                              101   Satisfaction Performance Report
Date Created: 07/01/2010




 06/19/2010             0            EDINBURGH PLAYHOUSE   BULLSHIT.COM




 06/19/2010            67


ForeSee Results, Inc. Confidential                                        102   Satisfaction Performance Report
Date Created: 07/01/2010



 06/19/2010            78

 06/19/2010            78
 06/19/2010           100

 06/19/2010            78
 06/19/2010            85                        o2 arena



                                                 Classic Rock mag,
 06/19/2010            78                        Blabbermouth

 06/19/2010            30                        band's website, facebook



 06/19/2010             0            Wimbledon

 06/19/2010            52



 06/19/2010           100




                                                                            Contact customer services to
 06/19/2010             0                                                   make a complaint.




 06/19/2010            67            Mail




ForeSee Results, Inc. Confidential                                   103                 Satisfaction Performance Report
Date Created: 07/01/2010




 06/19/2010             0            Bristol Hippodrome
                                     http://www.men-           http://www.men-
 06/19/2010            82            arena.com/index.php       arena.com/index.php
 06/19/2010           100

 06/19/2010           100
 06/19/2010            78
 06/19/2010            89
 06/19/2010            74




                                                                                       checking if my tickets have
 06/19/2010            52                                                              been dispatched
 06/19/2010            81

 06/19/2010            74                                      eventful!
 06/19/2010            78
 06/19/2010            56




 06/19/2010            59

 06/19/2010            74            http://www.theo2.co.uk/




ForeSee Results, Inc. Confidential                                               104                Satisfaction Performance Report
Date Created: 07/01/2010




 06/19/2010            22            nillenium stadium cardiff
 06/19/2010            85
 06/19/2010            74            Film4
                                                                       was trying to get info on
                                                                       contacting Customer Service.
                                                                       Got lots of FAQs, but no
 06/19/2010            15                                              contact info


 06/20/2010             0                                              print tickets ordered by phone
 06/20/2010            89                                              Print tickets
 06/20/2010            85




 06/20/2010            59

 06/20/2010            78
 06/20/2010            93




 06/20/2010            11
                                                                       to find out if i ordered tickets
 06/20/2010            78                                              for an evevt as lost info


ForeSee Results, Inc. Confidential                               105                  Satisfaction Performance Report
Date Created: 07/01/2010




 06/20/2010            37



 06/20/2010            70



 06/20/2010            48
 06/20/2010            89
 06/20/2010            74            bing
 06/20/2010            89
 06/20/2010           100

 06/20/2010           100




 06/20/2010            11

 06/20/2010            89
 06/20/2010            93




 06/20/2010             0            the o2




 06/20/2010             0            aeltc.com


ForeSee Results, Inc. Confidential               106   Satisfaction Performance Report
Date Created: 07/01/2010




 06/20/2010            67

 06/20/2010            89            www.wimbledon.org
 06/20/2010            48



 06/20/2010           100



 06/20/2010            67
 06/20/2010            59

 06/20/2010           100
 06/20/2010            78




 06/20/2010            52


 06/21/2010            11


 06/21/2010            63




 06/21/2010            96



 06/21/2010            15

 06/21/2010            22
 06/21/2010            85
 06/21/2010            89

 06/21/2010            89


ForeSee Results, Inc. Confidential                       107   Satisfaction Performance Report
Date Created: 07/01/2010




 06/21/2010            22

 06/21/2010            63
                                                             Had received a gift card with
                                                             no booking refernce so wanted
                                                             to try and contact customer
                                                             services....All that is given is
                                                             an incorrect number and there
                                                             is no option to speak to a
 06/21/2010             0                                    person.

                                                             i received an email offering me
                                                             free admission to the jazz cafe
                                                             but when i got onto webpage
                                                             there were no indications of
 06/21/2010            26                                    this offer
 06/21/2010           100
 06/21/2010            85                                    Printing tickets

 06/21/2010            67
 06/21/2010            70




 06/21/2010            96
 06/21/2010            41            Wimbledon email




 06/21/2010            74            Clarence House




ForeSee Results, Inc. Confidential                     108                 Satisfaction Performance Report
Date Created: 07/01/2010




 06/21/2010            74

 06/21/2010            67

 06/21/2010            78                             To check on shipping of tickets

 06/21/2010            78



 06/21/2010            56


 06/21/2010            78


 06/21/2010            44
 06/21/2010           100


 06/21/2010            89
 06/21/2010            81
 06/21/2010            78            facebook



 06/22/2010             4
 06/22/2010            78
 06/22/2010            89                             review
 06/22/2010            93




 06/22/2010             0



 06/22/2010            26
 06/22/2010            52
 06/22/2010           100




ForeSee Results, Inc. Confidential              109                Satisfaction Performance Report
Date Created: 07/01/2010




 06/22/2010            41
 06/22/2010            78

 06/22/2010            89




 06/22/2010             0            wimbledon.org




 06/22/2010            48


 06/22/2010            67

 06/22/2010            78




 06/22/2010            37                                                        To try and get my tickets!!


 06/22/2010           100

 06/22/2010            93




 06/22/2010             0                                                        chase ticket dispatch
                                                     ticketmaster, metro radio
 06/22/2010            85                            arena


ForeSee Results, Inc. Confidential                                       110                   Satisfaction Performance Report
Date Created: 07/01/2010



 06/22/2010            96
 06/22/2010            89
                                                                       find how to get my tickets for
                                                                       pink as i missed deliveries due
 06/22/2010            96                                              to work




 06/22/2010            33




 06/22/2010            22            Cirque du soleil web site



 06/23/2010             0

 06/23/2010            70




 06/23/2010            37




ForeSee Results, Inc. Confidential                               111                Satisfaction Performance Report
Date Created: 07/01/2010




 06/23/2010            11




 06/23/2010            26




ForeSee Results, Inc. Confidential   112   Satisfaction Performance Report
Date Created: 07/01/2010




 06/23/2010             0
 06/23/2010            74

 06/23/2010            78
 06/23/2010            89            Ozzfest.com


 06/23/2010            48

 06/23/2010            74

 06/23/2010            52                                Mentioned on TV
 06/23/2010            96
 06/23/2010            70




 06/23/2010            85
 06/23/2010            56




 06/24/2010            74
 06/24/2010            56            winmbledon

 06/24/2010            67                                                  Check status of tickets.




                                                                           Try to find out why I haven't
                                                                           recieved my ticket which was
                                                                           purchased in March and the
 06/24/2010            37                                                  concer is 2 days time.
 06/24/2010            67


ForeSee Results, Inc. Confidential                 113                                   Satisfaction Performance Report
Date Created: 07/01/2010




 06/24/2010            11
 06/24/2010            96
 06/24/2010            67




 06/24/2010            85
 06/24/2010            89




 06/24/2010            74            O2


 06/24/2010           100
                                                            I search for people I want to
                                                            see and find dates/venues       Concerned that I haven't
 06/24/2010            59                                   myself                          received my tickets yet




 06/24/2010             0




 06/24/2010             7            somerset house




ForeSee Results, Inc. Confidential                    114                                                Satisfaction Performance Report
Date Created: 07/01/2010




 06/24/2010            85            O2                                          TV Advertisement




                                                                                                    check when t in the park
 06/24/2010            70                                                                           tickets will be sent to me




 06/24/2010            59                                                                           Update my account details



 06/24/2010            96
 06/24/2010           100            hotmail account
 06/24/2010            78

 06/24/2010           100
 06/24/2010            78


 06/24/2010            78

 06/24/2010            93



 06/24/2010             4
 06/24/2010            78
 06/24/2010            78




 06/24/2010            67                              from artiste site




ForeSee Results, Inc. Confidential                                         115                                    Satisfaction Performance Report
Date Created: 07/01/2010




 06/24/2010           100
 06/24/2010            70




 06/24/2010            59

 06/24/2010            89

 06/24/2010            81            google
 06/24/2010            78

 06/24/2010            63
 06/25/2010            85

 06/25/2010            67

 06/25/2010            78
                                                    just wanted some ticket for
 06/25/2010            59                           peter andre

                                                                                  Haven't received my tickets to
                                                                                  an event and also wanted to
 06/25/2010            63                                                         check on my parking booking.
 06/25/2010            89

 06/25/2010            85
 06/25/2010            78


 06/25/2010            74




 06/25/2010            85
 06/25/2010            89


 06/25/2010             0                           search engine


ForeSee Results, Inc. Confidential            116                                              Satisfaction Performance Report
Date Created: 07/01/2010




 06/25/2010           100



 06/25/2010             0            Wimbledon
 06/25/2010            74
 06/25/2010            85                                Band internet site                             Review on past event
 06/25/2010            59
 06/25/2010           100


 06/25/2010            52

 06/25/2010            78                                                           kerrang music mag



 06/25/2010            37




 06/25/2010             0            hard rock calling


 06/25/2010            93




 06/26/2010            85




ForeSee Results, Inc. Confidential                                            117                                   Satisfaction Performance Report
Date Created: 07/01/2010




 06/26/2010            74


 06/26/2010            70




 06/26/2010            85
 06/26/2010            89

 06/26/2010            81            Wimbeldon
 06/26/2010            89                              change personal information
 06/26/2010            67




ForeSee Results, Inc. Confidential               118               Satisfaction Performance Report
Date Created: 07/01/2010




 06/26/2010            52

 06/26/2010            85                                       secc , ticketsoup

 06/26/2010           100
                                                                                          to find out why my ticket hasn't
 06/26/2010            48            wakestock music festival                             arrived yet.




                                                                                          Find out about purchasing an
 06/26/2010            11                                                                 additional ticket
 06/26/2010           100



 06/26/2010            74
 06/26/2010            67


 06/26/2010            67
 06/26/2010            63

 06/27/2010            33
                                                                                          serach contact number for
                                                                                          ticketmaster customer
 06/27/2010            78                                                                 services
 06/27/2010            96
 06/27/2010            44




ForeSee Results, Inc. Confidential                                                  119                 Satisfaction Performance Report
Date Created: 07/01/2010




 06/27/2010            41

 06/27/2010            81

 06/27/2010            22


 06/27/2010            78
 06/27/2010            15




 06/27/2010           100
 06/27/2010            81
 06/27/2010           100
 06/27/2010            67            my hotmail account

 06/27/2010             0            manchester tickets

 06/27/2010            78




 06/27/2010             0
 06/27/2010            70

 06/27/2010            70




ForeSee Results, Inc. Confidential                        120   Satisfaction Performance Report
Date Created: 07/01/2010




 06/27/2010            96
 06/27/2010            56
 06/27/2010            37

 06/28/2010            56                                                   track tickets
 06/28/2010            33


 06/28/2010            93            ticket master
 06/28/2010            59
 06/28/2010            96
 06/28/2010            81            Ticketmaster
 06/28/2010            33                                  search engines
 06/28/2010            70



 06/28/2010            44
 06/28/2010           100

 06/28/2010             0
 06/28/2010            96

 06/28/2010            19
 06/28/2010            56

 06/28/2010           100
 06/28/2010            44
 06/28/2010             0
 06/28/2010           100


 06/28/2010            70


                                                                            The event I booked has been
                                                                            cancelled and I spent a very
                                                                            frustrating hour trying to
 06/28/2010             0            O2 Arena                               contact customer service.

 06/28/2010            93




ForeSee Results, Inc. Confidential                   121                                    Satisfaction Performance Report
Date Created: 07/01/2010




 06/28/2010            48




                                                                   being registered with a fan site
                                                                   e.g. the recent roger waters
 06/28/2010           100                                          presale

 06/28/2010            37

 06/29/2010            78



 06/29/2010            67




 06/29/2010            74
 06/29/2010            41
 06/29/2010            74




 06/29/2010            78
 06/29/2010            70            Wimbledon Lawn tennis
 06/29/2010            89




ForeSee Results, Inc. Confidential                           122                                      Satisfaction Performance Report
Date Created: 07/01/2010




                                                                                     general interest, normal daily
 06/29/2010            82                                                            conversations etc

 06/29/2010            67                                                                                             print off my receipts for tickets

 06/29/2010            74                                                                                             seating plan for an event
                                                                                     Looking for tennis or snooker
 06/29/2010            59                                                            tickets on sale

 06/29/2010            78
 06/29/2010            56            Egg Cash Back
 06/29/2010            78

 06/29/2010            70



 06/29/2010            67



 06/29/2010            63            Captain Cash

 06/29/2010            85
 06/29/2010           100

 06/29/2010            41
 06/29/2010            44




 06/29/2010            56            o2
 06/29/2010            78            www.men-arena.com   www.men-arena.com




 06/29/2010            63                                LTA, sport specific
 06/29/2010            78

 06/30/2010            52




ForeSee Results, Inc. Confidential                                             123                                                   Satisfaction Performance Report
Date Created: 07/01/2010




 06/30/2010            67
 06/30/2010            89

 06/30/2010            70
 06/30/2010            56
 06/30/2010            96
 06/30/2010           100




 06/30/2010            26            Wireless festival




 06/30/2010            63

 06/30/2010            70




 06/30/2010           100

 06/30/2010            18                                .....
 06/30/2010           100
 06/30/2010            85                                ask geeves


 06/30/2010            48




ForeSee Results, Inc. Confidential                                    124   Satisfaction Performance Report
Date Created: 07/01/2010




 06/30/2010             0
 06/30/2010            59

                                                                    Find out how to get my tickets
 06/30/2010            15                                           as they won't be posted in time

 06/30/2010            85
 06/30/2010            89
 06/30/2010            81            aeltc
 06/30/2010            89
 06/30/2010            52

 06/30/2010            85                    Artist website         Change of address.

 06/30/2010           100



 06/30/2010            59


 06/30/2010            89

 06/30/2010            85

 06/30/2010            56




 06/30/2010            67
 06/30/2010           100
 06/30/2010            85                                           print tickets




 06/30/2010            26

 06/30/2010            85

 06/30/2010            85




ForeSee Results, Inc. Confidential                            125                   Satisfaction Performance Report
Date Created: 07/01/2010




 06/30/2010            70
 06/30/2010            78                  read my review




ForeSee Results, Inc. Confidential   126               Satisfaction Performance Report
Date Created: 07/01/2010



                                              Ticketmaster Enterprise Browse
                                                  Open-Ended Responses
                                               June 01, 2010 - June 30, 2010
                                                      (FSR) Site=UK


                                                                                                                                Is there anything you would
                                                                     Why weren't you able to
Other event for purchasing           Other event for researching                                      Other website where you     like to share specifically
                                                                    accomplish what you came
         tickets                               tickets                                                    became aware:         about the purchase process
                                                                             to do?
                                                                                                                                            today?




                                                                   Very frustrating searching
                                                                   specific dates, always have to
                                                                   go back to start when no
                                                                   tickets avaiable, rather than
                                                                   just having a 'search all dates'
                                                                   option




                                                                   sold out :'(




ForeSee Results, Inc. Confidential                                                      127                                                 Satisfaction Performance Report
Date Created: 07/01/2010




                                     cant find password to log in,
                                     and ticketmaster have not yet
                                     emailed a temporary
                                     password, therefore i missed
                                     the tickets i wanted to buy.




ForeSee Results, Inc. Confidential                      128          Satisfaction Performance Report
Date Created: 07/01/2010




                                     My account with
                                     ticketmaster.ie does not allow
                                     me to purchase tickets on
                                     ticketmaster uk site
                                     I was trying to find out if I can
                                     sell my tickets (which haven't
                                     been dispatched yet) on your
                                     website and didn't find the
                                     answer

                                     I couldn't find anything suitable
                                     no information on The Pixies
                                     concert this weekend




                                     tickets not on sale yet
                                                                         was not aware of interactive
                                                                         seat map, so didnt use it..


                                     because the dates and times
                                     and seating were not available


ForeSee Results, Inc. Confidential                         129                        Satisfaction Performance Report
Date Created: 07/01/2010




                                     sold out
                                     unable to find the discount
                                     afforded to stewards at the
                                     Millenium stadium for 6.6.10
                                     game V Springsoks

                                                                    Do not like automatic opting in
                                                                    for Ticketmaster to send
                                                                    advertising material. Have to
                                                                    conciously unsubscribe to this
                                                                    service.

                                                                    The customer should opt in to
Comedy                                                              this service rather than opt out.




                                     not on sale yet

                                     Gave up




                                                                    TICKETS PURCHASED
                                                                    WERE LABELLED AA, NOT
                                                                    SURE WHERE THESE ARE
                                                                    LOCATED AT APOLLO
                                                                    HAMMERSMITH ON MAP
                                                                    FOR SEATING, BUT ASSUME
                                                                    THEY ARE GOOD




ForeSee Results, Inc. Confidential                      130                       Satisfaction Performance Report
Date Created: 07/01/2010




                                     says they have ticket!! but
                                     couldent purchuse them in the
                                     end!!


                                     Ran out of time
                                                                             excellent service



                                     could not find prices of tickets
                                     for the 3 events i looked at in
                                     Oct/Nov
                                                                             i think the admin charge is
                                                                             over expensive and then you
                                                                             charge for mailing too , what a
                                                                        o2   rip off




                                     impossible to use



                                                                             seating details are not specific
                                                                             enough
                                     " there was a problem
                                     processing my request"


                                     site closed for routine
                                     maintenance which is not what
                                     i was looking for
                                     Not available yet

                                     no tickets available yet
                                                                             No




ForeSee Results, Inc. Confidential                        131                              Satisfaction Performance Report
Date Created: 07/01/2010


                                                                        rticket onsale did not occur at
                                                                        advertised time - then when it
                                                                        did the good tickets were all
                                     ticket sale did not occur at the   gone - it appears to be highly
                                     advertised onsale time             compromised
                                     not on sale yet




                                     Search is too restrictive when
                                     events have multiple dates - if
                                     I want to see an artist why not
                                     offer me ever date with tickets
                                     available rather than have to
                                     select each day ??
                                     because it wasnt far enough
                                     into next year for me to make
                                     a decison




                                                                        I would have liked to have
                                                                        opted for a more secure
                                                                        delivery, but it was not
                                                                        available for this purchase. No
                                                                        reason was given. I find the
                                                                        booking fees excessive. I
                                                                        would not use Ticketmaster if
                                                                        there was any other way of
                                                                        getting the tickets I wanted.



                                     there isn't anything i want to
                                     see

                                     couldn't find any good options
                                     for tickets on the 3rd july and
                                     gave up



                                     no tickets


ForeSee Results, Inc. Confidential                        132                         Satisfaction Performance Report
Date Created: 07/01/2010




                                     Was looking for info on
                                     Sunday Night Live but there is
                                     no general info about the
                                     event.

                                     tickets not on sale


                                     you prevented me purchasing
                                     ticket in excess of £400-00
                                     security work check not
                                     displayed so unable to book 6
                                     tickets Muma mia London 30th
                                     Oct 15:00hrs. Rubbish site

                                     wanted to find out if my tickets
                                     had been posted but because i
                                     rung to book them it says i
                                     have no tickets in my account
                                     that i just had to set up.




ForeSee Results, Inc. Confidential                         133          Satisfaction Performance Report
Date Created: 07/01/2010


                                     Every time I go to pay, the
                                     account crashes. I get the
                                     details in and it crashes. So I
                                     have a negative impression.
                                     It's just you. I buy tickets from
                                     lots of websites.

                                                                         no




                                     tickets not yet on sale

                                     I have to spend my entire life
                                     cycling through millions of crap
                                     tickets to get good ones. Why
                                     not do things like the Royal
                                     Albert Hall - a superb example
                                     of how to buy tickets easily
                                     without messing about for
                                     hours on end. Everyone I
                                     know hates the way
                                     Ticketmaster sells tickets - this
                                     is so poor. But no doubt
                                     nothing will change - why
                                     would you, after all, there is no
                                     other way of buying tickets for
                                     certain shows! And please
                                     change "Best Available" to
                                     "Best Available in the Current
                                     Block" otherwise you may find
                                     people taking legal action
                                     against you for
                                     misrepresentation - many
                                     times, better tickets are
                                     released later. This is
                                     something that I know is being
                                     considered.
                                                                         the 2 words you have to type
                                                                         in do not always work
                                     seat availability




ForeSee Results, Inc. Confidential                         134                        Satisfaction Performance Report
Date Created: 07/01/2010




                                     Guidance and instructions on
                                     site very unhelpful.

                                     My order for tickets does not
                                     appear to have registered. I
                                     will have to check my credit
                                     card statement before I
                                     proceed further. The website
                                     does not have any e-mail
                                     address for queries and
                                     frequently asked questions
                                     does not have ansers to the
                                     only two questions I have
                                     asked. I phoned the ticketline
                                     number but this referred me
                                     back to the site and therefore
                                     was pretty useless also.




comedy




                                     Despite having the reference,
                                     the information on whether i
                                     am standing or have a seat
                                     was not shown in the
                                     information stored in My
                                     Ticketmaster.



                                     No great appeal




ForeSee Results, Inc. Confidential                      135           Satisfaction Performance Report
Date Created: 07/01/2010




                                     because the tickets are noy on
                                     sale yet




                                     because there is not much
                                     option, and the tickets are all
                                     for 2010 not 2011 aswell.
                                     in which i would of liked to
                                     purchase tickets for 2011 as a
                                     present but i couldnt therefore
                                     the site is not intending full
                                     patentional.




Garden party
                                     I am not willing to the hugely
                                     inflated price for tickets. This is
                                     daylight robbery!




                                     I could not find the Les
                                     Miserable 25th Anniversary
                                     Concert at the O2
                                     on 3/10/10


                                     Event in USA - UK site was
                                     unable to help and thre was no
                                     assistance available/found.




ForeSee Results, Inc. Confidential                         136             Satisfaction Performance Report
Date Created: 07/01/2010




                                     tickets not on sale until
                                     tomorrow
                                     AS USUAL tickets are sold out
                                     on ticketmaster pretty much
                                     the day they come up for sale,
                                     though of course you can find
                                     them touted on loads of other
                                     sites for prices way over the
                                     odds!
                                     sold out, it would be helpful if i
                                     recieve an e-mail stating that
                                     tickets can be bought on a
                                     specific date, then they wont
                                     be sold out when i apply for
                                     tickets.

                                     Apparently there are no rugby
                                     league events at all ever in the
                                     North West, and none on the
                                     18th August. And Wembley
                                     says you're the sellers




                                     i have a voucher i'm trying to
                                     spend. the only gig i wanted to
                                     see sent me to your sister site
                                     where i cant use the voucher.

                                     Top class tickets not available


                                                                          the map for the venue was not
                                                                          very detailed, no entrances on
                                                                          map for standing




ForeSee Results, Inc. Confidential                         137                         Satisfaction Performance Report
Date Created: 07/01/2010




                                           Why Oh Why is your site so
                                           bad. it only lets you seen 1
                                           available ticket at a time and if
                                           you wont to see another you
                                           have to fill out the STUPID
                                           word thing that is
                                           IMPOSSIBLE to read. I only
                                           ever use your rubbish service
                                           as it seams the only place that
                                           wembley sell there tickets
                                           online. What i believe you
                                           should do is give us a bigger
                                           selection of tickets each time
                                           we do a search. I will be
                                           writing to the venue and
                                           complaining about your
                                           service and how POOR your
                                           website is. I would NEVER
                                           recommend your site and i do
                                           in fact go out of my way to tell
                                           people NOT to use you as
                                           your website is so RUBBISH.




ForeSee Results, Inc. Confidential   138                 Satisfaction Performance Report
Date Created: 07/01/2010


                                                                             Bought tickets for Imogen
                                                                             Heap. Event was not
                                                                             advertised on any of my sign
                                                                             up's or on the site, found out
                                                                             from a friend.




                                     unavailability of tickets

                                                                        O2




                                     I did not find information about
                                     a specific artist (group)

                                     Gift card did not have security         Disappointed that gift card
                                     code, could not purchase                could not be used to purchase
                                     online                                  online - had to phone

                                     Got to purchase tickets then...
                                     nothing
                                     No tickets available.
                                     Purchased elsewhere.


                                     because the performer i was
                                     looking for does not have any
                                     concerts coming up, and the
                                     other performer, the date was
                                     too soon.




ForeSee Results, Inc. Confidential                         139                            Satisfaction Performance Report
Date Created: 07/01/2010




                                                                      no, tks!


                                     I couldn't find a decent seat.




ForeSee Results, Inc. Confidential                        140                    Satisfaction Performance Report
Date Created: 07/01/2010



                                     I ran into a horrid snarl with my
                                     Amex card, which hard
                                     expired. I tried to enter the
                                     new expiry date, it seemed to
                                     be accepted, but then the
                                     transaction would not go
                                     through. I was told to enter
                                     another credit card. I tried to re-
                                     enter my Amex card and that
                                     caused more trouble. In the
                                     end, it was such a ridiculous
                                     combination of events (that
                                     card is valid, and I used it on
                                     three or four other sites the
                                     same day). I ultimately left the
                                     site and purchase my tickets
                                     (£160 + fees) with another
                                     site, usingt the same Amex
                                     card. I was horribly
                                     disappointed as I wanted your
                                     premium seats and your price
                                     was £10 better than the other
                                     site. However, if the site won't
                                     work for a relatively
                                     sophisticated user like me,
                                     then I can't be bothered. I'll
                                     shop elsewhere. One once
                                     have I actually been able to
                                     purchase tickets on your site--
                                     for the Michael Jackson
                                     concert, using the Amex link,
                                     etc.


                                     Can't find where to get them!
                                     The site did not allow me to
                                     see which ticket prices
                                     referred to which seats in the
                                     theatre seating plan. See
                                     National Theatre site for much        Your service charges are too
                                     better example.                       high.




ForeSee Results, Inc. Confidential                        141                           Satisfaction Performance Report
Date Created: 07/01/2010




                                                                 timer puts you under too much
                                                                 pressure




                                     Dates not available


                                                                 Couldn't amend an error site
                                                                 made in numbers of tickets
                                                                 wished to purchase, had to
                                                                 logout and try again




                                                                 This survey is too long!


ForeSee Results, Inc. Confidential                         142                Satisfaction Performance Report
Date Created: 07/01/2010




                                     no tickets for TIESTO

                                     Pages wouldn't load.




                                     seats available too far from
                                     stage




                                                                    bbc




                                                                          how can i buy from somebody
                                                                          else and not direct from the
                                                                          offical venue?
                                                                          no

                                     Not ready to commit yet


ForeSee Results, Inc. Confidential                       143                          Satisfaction Performance Report
Date Created: 07/01/2010




                                     Hard to find price of tickets




                                     Tickets not available




ForeSee Results, Inc. Confidential                        144        Satisfaction Performance Report
Date Created: 07/01/2010




                                     not on sale yet


                                                                      Make a new easier website,
                                                                      this is crap




                                     Because I found the search
                                     results inconclusive
Lord of The Dance
                                     there was not match when I
                                     tried to buy tickets
                                     could nt buy tickets as e mail
                                     address not matching
                                     password.




ForeSee Results, Inc. Confidential                       145                      Satisfaction Performance Report
Date Created: 07/01/2010




                                     tickets not yet on sale



                                     No link to allow me to
                                     purchase gift card, and no
                                     option on telephone to be able
                                     to buy gift cards




ForeSee Results, Inc. Confidential                        146         Satisfaction Performance Report
Date Created: 07/01/2010




                                     I was only looking




ForeSee Results, Inc. Confidential                        147   Satisfaction Performance Report
Date Created: 07/01/2010




                                                    Search engine is useless. At
                                                    first I wanted to search for
                                                    group bookings, there was
                                                    nothing at all relevant in the
                                                    search results. Then I looked
                                                    for a telephone number, this
                                                    was also near impossible to
                                                    find. I ended up finding it by
                                                    trial and error clicking on the
                                                    menu. Finally found customer
                                                    services telephone number,
                                                    after listening to the various
                                                    options and selecting one
                                                    most (but not really) relevant
                                                    to my question I was told
                                                    unless I wanted to listen to a
                                                    recorded message I would be
                                                    cut off. Ticketmasters entire
                                                    operation is complete crap! I
                                                    have finally found the number I
                                                    wanted originally after 3/4hr
                                                    searching only to be kept on
                                                    hold for a further 10
                                     Garden Party   minutes...so far.
                                                    The recorded message says 3
                                                    days / the site says 5 days
                                                    before the event
                                                    Tickets on Get me in seem
                                                    more expensive than regular
                                                    release on Ticketmaster




ForeSee Results, Inc. Confidential                                     148            Satisfaction Performance Report
Date Created: 07/01/2010




                                     Failure in technology and
                                     information




                                                                       no



                                     Keep getting an error message
                                     it wasnt on there
                                     no detailed info on seating
                                     arrangements. no options as
                                     to what was offered. no info as
                                     to where the show would
horse gala                           originate


                                     No customer contact reps!!!!!
                                     not available




                                                                       the seeting map is an excellent
                                                                       addition.




ForeSee Results, Inc. Confidential                      149                         Satisfaction Performance Report
Date Created: 07/01/2010




                                     no good seats left



                                     sold out




                                                                       timeout


                                                                                          I bought a Standing Ticket and
                                                                                          after that, When I looked into
                                                                                          my account It says that I´ve
                                                                                          got a seated place.... I´m not
                                                                                          really sure about what
                                                                       Gorillaz Website   happened..



                                     POOR WEB SITE, PAGES
                                     NOT LOADING VERY
                                     UNCLEAR AND ABOVE
                                     BOARD PRICES!!!!!!!!!!!




                                     No tickets available for the
                                     area required


                                     only able to pass on request
                                     for group booking, not actually
                                     make it




ForeSee Results, Inc. Confidential                        150                                          Satisfaction Performance Report
Date Created: 07/01/2010




                                                                 no
                                     wanted to change date of
                                     tickets but couldnt




                                     Tickets available but too
                                     expensive !




ForeSee Results, Inc. Confidential                       151          Satisfaction Performance Report
Date Created: 07/01/2010




                                                                                                         still haven't received my
                                                                                                         tickets, bought them (again)
                                                                                                         on friday and paid for special
                                                                                                         delivery. I originally bought
                                                                                                         tickets back in Nov 2009 for
                                                                                                         bon jovi and I did go through
                                                                                                         ticket master but unbeknownst
                                                                                                         to me I was redirected to a link
                                                                        I orginally thought I bought     to ticketmaster called
                                                                        tickets from your website but it worldwidetickets.com which
                                                                        was a bogus webiste which        happen to be a conn and I lost
                                                                        had a link to your website, I    £144.95. Only when I checked
                                                                        lost £144.95 the website was the webiste of wordlwide and
                                                                        worldtickets.com and it's a      the phone numbe did I realise
                                                                        conn but because it was          the whole thing was a conn,
                                                                        attached to ticket master I      thought it best you know about
                                                                        thought it was ok                this!
                                     Both orders say "being
                                     printed" but I have received
                                     one while I have not received
                                     the other. Same event,
                                     ordered same day.
                                                                                                         It would be very useful if you
                                                                                                         could search for best available
                                                                                                         tickets for an entire run (where
                                                                                                         people are playing multiple
                                                                                                         dates at the same venue)
                                                                                                         rather than on an individual
                                                                                                         basis
                                     not sure but ticketfast not sent
                                     tickets through 5 days after
                                     booking
                                     found nothing I wanted when
                                     browsing
                                     look for Christina Agilera
                                     concert after watching her
                                     concert on TV




                                     tickets not available yet for
                                     American Football at Wembley
                                     31/10/10


ForeSee Results, Inc. Confidential                        152                                                          Satisfaction Performance Report
Date Created: 07/01/2010




comedy




                                     tickets no on sale yet?? No
                                     tickets available?..not sure
                                     which



                                     sold out


                                     sold out




                                                                               Booking Fee is WAY too
                                                                               expensive - it should be per
                                                                               Booking, not per Ticket.

                                                                               Should be able to choose my
                                                                               own seats, not be restricted to
                                                                               what you choose to offer to me




                                                                               i HAD PROBLEMS WITH THE
                                                                               VERIFIED BY VISA SECTION,
                                                                               AND HAD TO GO THROUGH
                                                                               THE PROCESS SEVERAL
                                                                               TIMES BEFORE IT WOULD
                                                                               WORK, THOUGH I THINK
                                                                               THAT WAS THEIR PROBLEM
HOUSES OF PARLIMENT                                                            AND NOT YOURS, BUT IT
TOUR                                                                           WAS ANNOYING


                                                                    o2.co.uk




ForeSee Results, Inc. Confidential                       153                                Satisfaction Performance Report
Date Created: 07/01/2010




                                     I had difficulty accessing the
                                     price range for the different
                                     seats.

                                                                       I would have liked to print out
                                                                       my ticket to save delivery cost,
                                                                       as it was only a parking ticket.



                                     no tickets in my price range of
comedy                               £40




                                     Paramore wern't coming to
                                     Cardiff...

                                                                       I did not get an offer of
                                                                       seating.
                                     Price




ForeSee Results, Inc. Confidential                        154                        Satisfaction Performance Report
Date Created: 07/01/2010


                                     It logs me out of the first bit
                                     and I can't even find order
                                     history




                                     not able to relate ticket
                                     availability for matinees.

                                     Because i want tickets in level
                                     1 and all that is available is
                                     level 4 (O2, london) not a
                                     happy bunny bought tickets
                                     last year no problem!!!

                                     There are no such event I'm
                                     looking for.




                                     Event was sold out




ForeSee Results, Inc. Confidential                         155         Satisfaction Performance Report
Date Created: 07/01/2010


                                     tickets for wibledon far too
                                     expensive




                                     as there was nothing on the
                                     topic i was searching for




                                     tickets for roger waters in
                                     manchester m e n may next
                                     may




                                     no tickets available despite
                                     being told to 'find ticket'!

                                                                      have been charged for
                                                                      something did not know had
                                                                      agreed to
                                     sold out




                                     Because the site search for
                                     specific dates was rubbish and
                                     the tickets too expensive


ForeSee Results, Inc. Confidential                        156                     Satisfaction Performance Report
Date Created: 07/01/2010


                                     concert sold out




britains got talent

                                     I am looking for Linkin Park
                                     tickets but they are not
                                     available yet

                                     THE SITE WENT DOWN FOR
                                     MAINTENANCE AS I WAS
                                     COMPLETING MY PAYMENT -
                                     I HOPE I CAN STILL GET
                                     THE GOOD TICKETS LATER




                                     Stone Sour have announced
                                     gig dates for Nov, but nothing
                                     on Ticketmaster yet.
                                     I could not find the
                                     performance or date I was
                                     looking for at the Royal Albert
                                     Hall.




ForeSee Results, Inc. Confidential                       157           Satisfaction Performance Report
Date Created: 07/01/2010




                                     says Chrias Brown posponed
                                     not cancelled so refund not
                                     allowed. Governement not
                                     likely to change mind - yet
                                     refund only due on
                                     cancellation - and within 28
                                     days




                                     WANTED TO USE
                                     DISCOUNT TO BUY TICKETS




                                     the concert was sold out
                                     tickets not yet on-sale




ForeSee Results, Inc. Confidential                      158         Satisfaction Performance Report
Date Created: 07/01/2010




                                     nothing available
comedy




                                     because you purposley avoid                 yes, you do not deal with
                                     recieving compliants                        compliants

                                     Event not listed as yet!




                                     it could not find what i'm
                                     looking for.
                                                                   Twitter.com




ForeSee Results, Inc. Confidential                        159                                 Satisfaction Performance Report
Date Created: 07/01/2010




                                     No search results came up
                                     the site didnt allow me
                                     couldnt find right location




                                     did not get a date when tickets
                                     were going to be dispatched
                                     would like a date as to when
                                     they would be dispatched

                                     No suitable events available



                                     could not find pink concerts
                                     near my area

                                     no tickets




ForeSee Results, Inc. Confidential                       160           Satisfaction Performance Report
Date Created: 07/01/2010


                                                                         Overall I was pleased with this
                                                                         site except for the offer of 10
                                                                         pounds on my next purchase
                                                                         which when clicked I was told I
                                                                         did not qualify for. This is a
                                                                         real turnoff which should be
                                                                         eliminated from the site if the
                                                                         offer is for only restricted
                                                                         applicants.




                                     Ran out of time twice

                                     The FAQ did not answer the
                                     query and I was unable to
                                     email customer services
                                     I couldn't find any tickets to go
                                     and
                                     The Rat Pack. I wanted to get
                                     some for my dad, for Fathers
                                     day


                                     no rhod gilbert tickets tot he
comedy                               metro radio arena




                                                                         too Many pop-up screens!!
                                                                         Furthermore I had to re-create
                                                                         an account as it did not
                                                                         recoginse my password.


                                     forgot password
                                     unable to navigate through
                                     seating capacity required


ForeSee Results, Inc. Confidential                        161                         Satisfaction Performance Report
Date Created: 07/01/2010




                                     tickets sold out, would've
                                     bought some if i'd been
                                     advised by e mail.




                                     To difficult to get tickets




                                     never purchased over internet
                                     not sure how secure

                                     events not available/not on
                                     sale yet




                                     Wanted a gig in August.

                                     because they sold out
                                     No dates yet listed for ozzy
                                     osbourne scream tour




ForeSee Results, Inc. Confidential                         162       Satisfaction Performance Report
Date Created: 07/01/2010




                                     few seats; too expensive
                                                                                          had forgotten my password but
                                                                                          by the time the reminder had
                                                                                          been emailed to me I had lost
                                                                      millemium stadium   my original tickets




                                     On sale tomorrow

                                     Discount code
                                     "COUNTDOWNS" and
                                     "TMDEAL" did not work on the
                                     Dirty Dancing ticket selection
                                     page - got error message




ForeSee Results, Inc. Confidential                      163                                           Satisfaction Performance Report
Date Created: 07/01/2010




                                     the specific date was not on
                                     sale through ticketmaster only
                                     through a competitor

                                                                      It would be easier to select a
                                                                      range of seats - it took me a
                                                                      long time to select a specific 9
                                                                      seats which were all in one
                                                                      row. Can there be a way of
                                                                      selecting several at all?

                                     no presale available

                                                                      Yes, although I live in South
                                                                      Wales I don't mind where I
                                                                      travel to see someone I
                                                                      particularly want to see.
                                                                      However if I put my postcode
                                                                      in for my particular area it does
                                                                      not inform me in my favourites
                                                                      because it seems to think I will
                                                                      only visit venues' close to my
                                                                      postcode. I find this very
                                                                      annoying.




                                                                      extra fees for each ticket.
                                                                      should be per purchase
                                     couldnt find suitable seats




ForeSee Results, Inc. Confidential                       164                        Satisfaction Performance Report
Date Created: 07/01/2010




                                     deciding upon the ticket to
                                     buy...


                                     not available yet




                                     Could not print off my tickets
                                     or access a telephone number
                                     or e-mail to ask someone to
                                     send them to me and need to
                                     print them within the next 2
                                     hours before I leave work.
                                     Very poor and completely
                                     unimpressed. I need my
                                     tickets for tomorrow evening
                                     and not only can I not acess
                                     my tickets (which I have now
                                     paid for) I cannot even get
                                     through to someone to
Comedy                               discuss!

                                     no concert for my fav artist yet




ForeSee Results, Inc. Confidential                        165           Satisfaction Performance Report
Date Created: 07/01/2010




                                     Wanted to find what was on in
                                     Birmingham O2/NEC but
                                     crappy search and menu set
                                     up does not do this type of
                                     selection.




                                                                     twitter   none




                                                                               I'm extremely happy i've
                                                                               managed to get tickets to see
                                                                               my favourite band later on in
                                                                               the year. Thanks for the email
                                                                               reminder letting me know that
                                                                               tickets were going on sale
                                                                               today.




ForeSee Results, Inc. Confidential                      166                                 Satisfaction Performance Report
Date Created: 07/01/2010




                                     According to your site the
                                     show is not available. They
                                     are being scalped at another
Cirque Dreams Trop. A.C.             site




ForeSee Results, Inc. Confidential                      167         Satisfaction Performance Report
Date Created: 07/01/2010




                                                                  31.2: *When you made your
                                                                  ticket purchase, did you take
                                                                  advantage of a special
                                                                  promotion or discount such as
                                                                  a 2 for 1 offer, family fun
                                                                  discount, deal of the week, or
                                                                  a holiday offer?.
                                                                  I wasnt given the option for a
                                                                  10% discount price. i was told
                                                                  last time i used the site i would
                                                                  be able to get. i used the site
                                                                  today 18/06/10 and was told
                                                                  again next time i was get 10%
                                                                  discount. how do you get the
                                                                  10% discount?




                                     The order purchase section
                                     was closed for routine
                                     maintenance.




                                     Sold Out




ForeSee Results, Inc. Confidential                     168                      Satisfaction Performance Report
Date Created: 07/01/2010




                                     BECAUSE YOU PUT A
                                     RIDICULOUS TIME LIMIT ON
                                     ALLOWING ME TO
                                     COMPLETE THE PURCHASE
                                     AND WHEN THERE WAS AN
                                     'ERROR' AND I HAD TO RE-
                                     ENTER DETAILS, THE TIMER
                                     KEPT TICKING AND ENDED
                                     UP FINISHNG BEFORE I DID.
                                     I'VE NEVER COME ACROSS
                                     A SYSTEM LIKE THIS
                                     BEFORE AND IT WAS VERY
                                     FRUSTRATING. PUT A TIME
                                     LIMIT ON IF YOU MUST BUT
                                     BE REALISTIC A COUPLE OF
                                     MINUTES ISN'T ENOUGH

                                                                 The timing out is an issue for
                                                                 older users who may not be as
                                                                 quick at typing or
                                                                 understanding what they need
                                                                 to do to complete a
                                                                 transaction.I had this difficulty
                                                                 a couple of years ago and had
                                                                 to make several attempts to
                                                                 book and eventually (after
                                                                 around 7 times) I booked but
                                                                 had made a mistake on the
                                                                 chosen dates.


ForeSee Results, Inc. Confidential                   169                       Satisfaction Performance Report
Date Created: 07/01/2010




                                                                           The O2 arena does not offer
                                                                           the ability to select your seat. I
                                                                           wish it did, along with other
                                                                           music venues such as
                                                                           Hammersmith apollo.



                                     The site didn't allow me to buy
                                     tickets, nor did it tell me that it
                                     was sold out. Very confusing.


                                                                           The only quesion I have is that
                                                                           I am a carer and understand
                                                                           thst some events the carer
                                                                           goes free


                                     Unable to contact customer
                                     services because they were
                                     too busy. Previously given
                                     incorrect info from customer
                                     services. Our tickets were
                                     cancelled without informing us.
                                                                           Ticket fast or collect at box
                                                                           office is preferred but neither
                                                                           option was available.
                                                                           Web site blocked some
                                                                           purchases because it would
                                                                           leave a single seat. As there
                                                                           was no other option desired
                                                                           purchase was not possible.




ForeSee Results, Inc. Confidential                          170                          Satisfaction Performance Report
Date Created: 07/01/2010


                                     Because I was unable to
                                     establish that any decent
                                     tickets fopr the event were
                                     available. The date was not
                                     important to me, just that I
                                     could purchase the best
                                     possible available tickets. I
                                     found this impossible, or
                                     perhaps it was me?




                                     When trying to purchase
                                     tickets this morning, everytime
                                     I went from the number of
                                     tickets page to the availability
                                     page I had to write the
                                     verification words. As I was
                                     attempting to search for limited
                                     availability seats this was very
                                     frustrating and I think
                                     prevented me from ordering a
                                     ticket.




ForeSee Results, Inc. Confidential                        171           Satisfaction Performance Report
Date Created: 07/01/2010


                                                                       no choice but to pay for
                                                                       delivery with a charge nof
                                                                       £4.95 even though eveny is 14
                                                                       days time so plenty of time for
                                                                       tickets to be sent without
                                                                       charge. Charge for booking
                                                                       fee per ticket and I
                                                                       bookedthem and I pay for
                                                                       postage as well.




                                     Needed email contact for
                                     customer service

                                     tickets not in a/c but email is
                                     receipt




milarary tournament

                                                                       this is the first time i have used
                                                                       this site and I have found it
                                                                       extremely difficult to print my
                                                                       tickets in fact I still haven't
                                                                       managed it
                                     as i hadn't checked website fo
                                     more than 30 days


ForeSee Results, Inc. Confidential                        172                        Satisfaction Performance Report
Date Created: 07/01/2010




                                              price too high



                                     comedy




                                              not yet on sale




                                              not on sale yet


                                              couldnt find it



                                              took too long to find tickets in
                                              area i wanted.
                                              I tried to buy tickets for
                                              Wimbledon for more than one
                                              hour, starting at 20.30 (when
                                              they went on sale) and it was
                                              impossible. It seems that a
                                              'mafia' is operating regarding
                                              that type of tickets


ForeSee Results, Inc. Confidential                                 173           Satisfaction Performance Report
Date Created: 07/01/2010




                                                                         Some parts of the process
                                                                         seem t be allocated a rather
                                                                         short amount of time to
                                                                         complete




                                     I wanted to know what time
                                     Keane come on stage.
                                                                         Very frustrating process
                                                                         throughout, beginning last
                                                                         evening and continuing today
                                     Tickets have not yet gone and
                                     sale and still not sure when
                                     they will.




                                     because I couldn't access the
                                     site before noon & immediately
                                     thereafter all tickets were sold.
                                     Pages ridiculously slow to load
                                     and gave up!




ForeSee Results, Inc. Confidential                        174                         Satisfaction Performance Report
Date Created: 07/01/2010




                                     It has been impossible to get
                                     an offer of tickets
                                     Wimbledon tickets? Must buy
                                     night before




                                     Because the option is not
                                     available




                                     there was nothing regarding
                                     jazz cafe offer


                                     Tickets sold out dead on 830
                                     when available




                                                                     Ticket did not load first time.

Clarence




Clarence House Garden Party




ForeSee Results, Inc. Confidential                      175                        Satisfaction Performance Report
Date Created: 07/01/2010


                                                                        Fine except I tried repeatedly
                                                                        for 15 min before I was able to
                                                                        get tickets
                                     No tickets were available for
                                     Wednesday




                                     I wanted stall seats and there
                                     are none available on any
                                     saturdays for the next year
                                                                        Am not sure exactly how my
                                                                        tickets will arrive or if I need to
                                                                        pick them up.

                                     when clicking find tickets i get
                                     a blank page




                                     Impossible to find the right bit
                                     on the website, despite the
                                     fact that Ticketmaster was
                                     advertised as the agent




                                     COULD FIND
                                     CONFIRMATION OF TICKETS
                                     BEING SENT FOR 26 JUNE
                                     PAUL MCCARTNEY
                                     ALREADY PAID FOR



                                     lack of ticket options




ForeSee Results, Inc. Confidential                        176                          Satisfaction Performance Report
Date Created: 07/01/2010




                                     Did not like the tickets offered

                                     dont know why i cant get
                                     tickets

                                                                         The time remaining clock
                                                                         raised my stress levels beyond
                                                                         reasonable levels when buying
                                                                         a over subscribed ticket




                                     Sold out.
                                     I was lokking for conserts in
                                     London, sept- oct 2010. Could
                                     not search for that.




                                     The problem with TicketFast
                                     on My Ticketmaster that I
                                     reported at the weekend has
                                     not been resolved and there is
                                     no link to the TicketFast tickets
                                     working.




                                     because i was unable to ask
                                     an online question after 4
                                     attempts.




ForeSee Results, Inc. Confidential                        177                         Satisfaction Performance Report
Date Created: 07/01/2010




                                                                        It would be helpful to have the
                                                                        site check if an email address
                                                                        is pre-registered BEFORE the
                                                                        clock starts counting down to
                                                                        release selected tickets!
                                     I wanted to ask a question
                                     concernig tickets dispatch,
                                     could not find the way to do it,
                                     even at a cost of a lot time at
                                     customer service
                                     TIMED OUT BEFORE I
                                     COULD COMPLETE
                                     PURCHASE. THANKS FOR
                                     NOTHING.




                                     i wanted to send an email to
                                     customer services informing
                                     them that their dispatch email
                                     took a week to reach me and
                                     was therefore confusing.




ForeSee Results, Inc. Confidential                        178                        Satisfaction Performance Report
Date Created: 07/01/2010


                                                                         I have been trying to buy
                                                                         tickets for the last few days.
                                                                         wsa not offered seating plan
                                                                         and every time i got to the
                                                                         securecode bit I was thrown
                                                                         out of the transaction. In the
                                                                         end I thought the event must
                                                                         be sold out but nothing
                                                                         indicated this on web site. I
                                                                         gave it one last try this
                                                                         afternoon and got tickets at
                                                                         last. think there should be
                                                                         something that tells you to try
                                                                         again if website busy or
                                                                         something, i had got to the
                                                                         point where I thought all the
                                                                         tickets must have gone -
                                                                         needs making clearer what is
                                                                         going on when you are mid
                                                                         transaction


                                     Found it hard to look for an
                                     appropriate event - the search
                                     is too wide and brought back
                                     too many options. Would be
                                     better to have more intuitive
                                     search narrowing options. I
                                     want to find tickets for the
                                     dates I'm available at venues I
                                     prefer (location & atmosphere
                                     & capacity). I would also like
                                     ideas for a suitable
                                     anniversary present. Focus on
                                     the user and what they want -
                                     bring in the casual browser so
                                     they are more likely to
                                     transact. Build up a profile of
                                     what i'd like eg spotify, last.fm
                                     and make suggestions.




ForeSee Results, Inc. Confidential                        179                          Satisfaction Performance Report
Date Created: 07/01/2010


                                     I am unable to use gift card to
                                     purchase tickets and can not
                                     speak to a human being to get
                                     some help. Your automated
                                     messages on the phone line
                                     are ridiculous

Houses of Parliament summer
visi




                                     no availability on date required
                                                                        If you have no tickets, please
                                                                        say so at the beginning.




                                                                        Very quick easy purchase




                                     not available




                                     Ticketmaster website states
                                     that there is a problem with my
                                     booking.




ForeSee Results, Inc. Confidential                       180                         Satisfaction Performance Report
Date Created: 07/01/2010


                                                     cause No telephone number is
                                                     shown for my inquiry.

                                     Music & sport
                                                                                        there is no indecation when
                                                                                        you will send the Ticket Fast e-
                                                                                        mail. How do I know when to
                                                                                        contact if they have not
                                                                                        arived?




                                                     The information wasn't
                                                     available


                                                     because your site is poor and
                                                     says you have tickets for
                                                     something and then when it
                                                     comes down to it you dont
                                                     tickets unavailable, but instead
                                                     of saying tickets are sold out
                                                     the website says that my
                                                     search has been
                                                     unsuccessful. It is not a very
                                                     useful page of information. If
                                                     tickets are sold out it should
                                                     say so. I understand that
                                                     sometimes in the future further
                                                     tickets are release for events,
                                                     but something more to that
                                                     point should be written so that
                                                     I do not waste my time trying
                                                     for different numbers of
                                                     tickets!




ForeSee Results, Inc. Confidential                                       181                         Satisfaction Performance Report
Date Created: 07/01/2010




                                     Need to wait for money to go
                                     in the bank. Tickets were
                                     more expensive than thought.




                                     nothing appealed

                                     Tickets are not available until
                                     tomorrow



                                     you have the event go through
                                     all pages then your not selling
                                     them waist of time



                                     not sure - I was trying to buy
                                     late returns for Wimbledon but
                                     even though you go to the
                                     stage to pt in the code word on
                                     screen there seemed to not be
                                     any available despite doing
                                     that immediately and as soon
                                     as the tickets went on sale -
                                     will try again tomorrow!!




ForeSee Results, Inc. Confidential                        182          Satisfaction Performance Report
Date Created: 07/01/2010




                                     Tickets not on sale yet!




                                     tickets not available




                                     tickets sold out




                                     I couldn't find the place to
                                     check on my parking booking



                                     sold out




                                     cant phone and speak to
                                     somebody, very poor service


ForeSee Results, Inc. Confidential                           183    Satisfaction Performance Report
Date Created: 07/01/2010




Wimbledon                            not anle to get tickets
                                     Not able to purchasse tickets
                                     although there were
                                     supoossed to be some
                                     available
                                     Unable to buy tickets


                                     not available as yet




                                     no events are planned

                                     I booked and paid for a ticket
                                     but I can't print it because you
                                     can't find it. Not good enough,
                                     no future business from here.      I think it's called a robbery
                                     You took my money and gave         when you take my money and
                                     me nothing in return, that's not   pretend to offer a ticket in
                                     good at all.                       return.



                                     Iwant to buy Wimbledon
                                     tickets but even though it says
                                     tickets are available it is
                                     impossible to get any -very
                                     disappointing




ForeSee Results, Inc. Confidential                          184                     Satisfaction Performance Report
Date Created: 07/01/2010




                                                                        I live in UK but all my
                                                                        banking/credit cards are from
                                                                        another country (with a billing
                                                                        address in that country) - not
                                                                        always clear what option I
                                                                        should choose (customers in
                                                                        UK or customers from another
                                                                        country) and if I choose the
                                                                        wrong one there is no way to
                                                                        go back during the purchase
                                                                        process to correct this. For
                                                                        example, today I accidentally
                                                                        choose the "customer in UK"
                                                                        option (I'm sitting in London
                                                                        after all) but during the
                                                                        purchasing process the only
                                                                        option for "country" for the
                                                                        billing address was UK and I
                                                                        could not change this. I had to
                                                                        exit the entire purchase and
                                                                        start over from start (hoping
                                                                        the seats were still available at
                                                                        that point). Given the very
                                                                        high number of people in UK
                                                                        who are here temporarily to
                                                                        work/study/vist, this could be
                                                                        clearer.
                                     We wanted a group booking
                                     but the phone lines were not
                                     being answered.




                                     Tickets not currently available.




ForeSee Results, Inc. Confidential                       185                          Satisfaction Performance Report
Date Created: 07/01/2010


                                     Not happy with side seats
                                     automatically allocated, yet
                                     unable to search for available
                                     tickets further back but more in
                                     middle of a row.
                                                                          secc, ticketsoup and from
                                                                          friends                     no.



                                     don't know


                                     There wasn't an answer on the
                                     site - I struggled to find the ask
                                     a question section (and then
                                     the selection options didn't fit
                                     with my requirements). I found
                                     the customer service number
                                     only to be given an automated
                                     message and another number
                                     to call which isn't currently
                                     open. Really frustrated with
                                     the search engine as the
                                     answers were not relevant.




                                     ticket booking down for routine
                                     maintenance just as i was
                                     booking..




                                     tickets were out of stock




ForeSee Results, Inc. Confidential                        186                                               Satisfaction Performance Report
Date Created: 07/01/2010




                                                                          A detailed arena seating view
                                                                          would be really great, it would
                                                                          show me exactly where my
                                                                          seat is, I suffer from arthritis in
                                                                          my legs and find the walk
                                                                          down on the top tiers daunting
                                                                          so preparation is vital. i
                                                                          couldn't find a bit on your site
                                                                          for the disabled but that may
                                                                          be my fault. ALSO WHAT
comedy                                                                    INTERACTIVE SEAT PLAN




                                                                          no ticketfast option available
                                     error- debited gift card but did
                                     not purchase ticket



                                     Wanted returns or late
                                     allocated tickets for wimbledon
                                     -site said after 20:30 but I tried
                                     then and there were none




ForeSee Results, Inc. Confidential                        187                            Satisfaction Performance Report
Date Created: 07/01/2010




                                     could not find infrmation on
                                     wot was includid in vip tickets

                                     no scottish dates




                                     I could not find something I
                                     was willing to buy.




                                     Too expensive



                                     could not find relevant info

                                     The website wouldn't perform
                                     what I needed.

                                     no tickets available unless
                                     purchasing 1no




                                     wrong information given



                                     No concerts I wanted to go to
                                     The cancellation was not in the
                                     FAQ. I could not email
                                     customer services. the phone
                                     was automated. I want my
                                     refund and am angry it is so
                                     difficult to get an answer.




ForeSee Results, Inc. Confidential                        188          Satisfaction Performance Report
Date Created: 07/01/2010


                                                                                                    I found it a lengthy process
                                                                                                    each time I had to look at
                                                                                                    availability for a new date.
                                                                 no tickets available for KT
                                                                 tunstall at
                                                                 KT Tunstall - Troika Tour An
                                                                 Tobar Isle of Mull Thu 5 Aug
                                                                 2010, 20:00
                                                                 , the message i got was
                                                                 "Sorry, no exact matches were
                                                                 found, but other tickets may
                                                                 still be available."
                                                                 This would be my only
                                                                 complaint about the
                                                                 ticketmaster site, when an
                                                                 event is sold out the site
                                                                 doesn't tell you.
                                                                 no offers for the show i ws
                                                                 looking




                                                                 DAtes of event not out. Would
                                     Coemdy - Sunday for Sammy   like alert email i would love to
                                     2012                        get tickets for my partner.




                                                                 Not available




ForeSee Results, Inc. Confidential                                                    189                        Satisfaction Performance Report
Date Created: 07/01/2010




                                     no real imformation on seating
                                     /cannot manage to get
                                     Wimbledon tickets!




                                     I had a gift card that didn't
                                     work on the website ... very
                                     frustrating! Was on hold for a
                                     long time on the phone!

                                     Tickets not avaialable.
                                     Despite going on site at
                                     preciously the advertised time.
                                     Artist not touring at the
                                     moment.




                                                                                          A booking fee and then paying
                                                                                          for postage on top is
                                                                                          scandalous but there are no
                                                                                          other ways of getting the
                                                                                          tickets, we are a cornered
                                                                                          market.
                                                                       www.facebook.com



                                     no tickets available although
                                     said on sale

                                     It kept logging me out ,
Gift Cards                           however I will try again later




ForeSee Results, Inc. Confidential                        190                                         Satisfaction Performance Report
Date Created: 07/01/2010




                                     tickets not available



                                                                      Why do you charge £3.25 for
                                                                      me to print my own ticket?!!
                                                                      Surely this is saving you
                                                                      money!! I'm using my own ink
                                                                      and paper and there are no
                                                                      postage costs....I find it rather
                                                                      cheeky! especially when we
                                                                      already pay a service charge!!




oxygen... the prices dont even       information wouldnt show..very
come up..                            disapointed..




ForeSee Results, Inc. Confidential                           191                    Satisfaction Performance Report
Date Created: 07/01/2010




                                     too expensive



                                     Still waiting for an email back



                                                                       aeltc




                                     the bands i was looking up are
                                     only doing festivals




                                                                               Painful findingout what tickets
                                                                               were available.... hsould be
                                                                               offered alternatives if the
                                                                               options you select return no
                                                                               availble tickets




ForeSee Results, Inc. Confidential                        192                               Satisfaction Performance Report
Date Created: 07/01/2010


                                     Didnt give a range of more
                                     'popular' acts when clicking on
                                     a genre.




ForeSee Results, Inc. Confidential                       193           Satisfaction Performance Report
Date Created: 07/01/2010




                                                                                                Please provide your email
                                                                         Do you have any       address (optional). You may
                                     Other that is most influential
   Why didn't you make a                                              suggestions that would    or may not be contacted to
                                       in your ticket purchase
     purchase today?                                                improve your experience on       obtain clarification
                                              decisions:
                                                                             this site?            regarding your survey
                                                                                                        responses.
The Tickets arent on sale yet                                       NONE

because I'm doing this survey

just looking                                                     none



                                                                 Having a 'search all dates'
                                                                 option for events, rather than
                                                                 having to re-enter all info for
Gave up finding tickets                                          every date an event is on
tickets unavailable
                                                                 Allow customers to state
                                                                 intrest in specific acts, and
                                                                 email them a week before
                                                                 tickets for those specific acts
sold out :'(                                                     go on sale.                       peter-111@hotmail.co.uk

Nothing Currelty Avaiable                                                                          pclark@stephensoncoll.ac.uk




ForeSee Results, Inc. Confidential                                                    194                                        Satisfaction Performance Report
Date Created: 07/01/2010




                                     It would be great to get some
                                     idea of how many tickets are
                                     available (even if it is a simple
                                     colour code - green = lots,
                                     orange = some red = very few
                                     remaining, that way if I'm not
                                     100% happy with the seats I
                                     know whether or not I can risk
                                     giving them up and trying
                                     again. Also being able to see
                                     the view from the seat/block
                                     (like I have seen on other
                                     websites) would be good
i did purchase Rugby tickets
earlier, but I was looking for
when Roger Waters tickets go
on sale; 'I'll be back!!'

                                     Make it clearer, get rid of all
                                     the ajax boxes, it make it
                                     harder to find the actual info...
                                     just list the price, any
                                     important information and
                                     quantity together, rather than
                                     hiding them in hidden boxes at
                                     the top that you can only
                                     reveal by clicking.

                                     Im pretty sure a lot of people
                                     don't realise you can get more
Was researching                      information by clicking there. sean@biglifedirect.co.uk
                                     yes make payment on sales
                                     within the 7-10 day agreed
nothing I wanted                     period
                                     provide instant temporary
                                     password - or provide a
                                     24hour customer service that
                                     can be done by phone. Also
                                     make phone bookings easier
can't get password to log in         so we don't have to wait
and buy - crap!                      around for emails

                                                                         london.classic@btinternet.com




ForeSee Results, Inc. Confidential                        195                                            Satisfaction Performance Report
Date Created: 07/01/2010


have to confirm dates with my                                       dianne_davidson@hotmail.co
husband                              seating plan to be larger      m
just browsing today

                                     I woud purchase tickets for
                                     events in the UK on this site if I
                                     coud pay using my
                                     ticketmaster.ie account, ie by
                                     aser card but as I cannot I will
                                     not use this site other than for
Answered already                     information on dates etc           rebeccabrennan4@gmai.com



I wasn't looking to buy today,
but to sell.



no tickets for sale                  no
reviewing if tickets had been
dispatched and further
availability
Waiting for presale tickets                                         donna-woods@sky.com
wasn't on to buy
I purchased last week and also
the tickets I checked for today
were not available.                                                 a.wainman@yahoo.co.uk
Price
Decided to stay over for the
night, so looking for tickets
and hotel accommodation
together                             No was very good!              dawnplong@hotmail.com

                                                                    joynson.pam@googlemail.com

tickets not yet on sale                                             james@lallan.co.uk
                                                                    steven@morris1.wanadoo.co.
tickets not on sale yet              Priority Customer Purchasing   uk

                                                                    avrilendersby@hotmail.com
already purchased tickets


same answer as 27.1


ForeSee Results, Inc. Confidential                       196                                       Satisfaction Performance Report
Date Created: 07/01/2010




Sale doesn't start till tomorrow                                                                          lou.a@blueyonder.co.uk
sold out



could'nt get a discount              discount, 4 for the price of 3   Discount easier to find




Tickets not on sale yet                                               no
was looking at prices and what
was available before I buy at a
later date.                                                           no
                                                                      seating plans to show where
                                                                      seat numbers are situated not
n tickets not available yet                                           just blocks                   bagpuss57@live.co.uk
Couldn't find anything I was
interested in

Didn't want anything.                                                 No.                                 e.white3@sky.com
Not on sale yet
                                                                                                          susantuke@btinternet.com




                                                                      BIGGER SEATING PLAN
                                                                      MAP                            mgnchungles@aol.com
                                                                      ability to choose the seat you
                                                                      want rather than having to tke
event not on sale yet                                                 what is offered                l813carter@hotmail.com

                                                                      alerts for tickets on pre sale or
tickets were unavailable                                              further release




ForeSee Results, Inc. Confidential                                                         197                                       Satisfaction Performance Report
Date Created: 07/01/2010




because i didnt have a macth!
they shouldent say they have                             only say you have tickets if
tickets.. very annoying!!                                you have them!!!               vickydoran@ymail.com
Just browsing                                            Selecting seats                olimon10@googlemail.com
Ran out of time before survey
popped up!


                                                         when searching and clicking
                                                         on an event for more info
                                                         going back to the search in the
                                                         last place you left not back to
could not find tickets                                   the begining every time
                                                         charge less admin or explain
                                                         why the cost of this is so high
                                                         as it is all done by the
                                                         purchaser on the internet       malcemm@hotmail.com


have to ask family first                                                                louise_haggarty@yahoo.co.uk

                                                                                        speckywiggs11@yahoo.co.uk
                                                         Please make your site
impossible to use                    a site that works   operational
                                                         show seating details on map
                                                         and where they are in relation
                                                         to stage, numbers and
                                                         alphabetical details are not
                                                         good enough                    rdssystems@aol.com
there was a problem
processing my request"                                                                  denishurley17@gmail.com



didn thave all the information
received                                                                                kevingroves@btinternet.com
tickets not yet available

not availble yet                                                                        sylviabrtpck@hotmail.com
                                                         no                             steve.williams@jwf.co.uk




ForeSee Results, Inc. Confidential                                           198                                      Satisfaction Performance Report
Date Created: 07/01/2010




no sale                                                                                          guymackie@hotmail.co.uk
no tickets on sale yet                                          no
                                                                                                 steven.dance@rmdkwikform.c
this survey interupted me!                                                                       om



Confused by ticketing -
general or locker or hot or
platinum - these mean nothing
to me

because i didnt find what i was
looking for
                                                                Better range of options on
                                                                delivery. For my purchase
                                                                today no secure option was
                                                                available and because it was
                                                                open seating you do not
                                                                commit to replace lost/stolen
                                                                tickets. That's pretty poor
                                                                customer service to be honest.
                                                                It makes buying tickets from
                                                                you a gamble as to whether
                                                                they will turn up or not and if
                                     Knowledge of the group's   they don't, you take no
                                     music.                     responsibility.                   sianrosserjones@yahoo.co.uk
                                                                more options to narrow down
                                                                your search, particularly in
                                                                sections like rock/pop music or
                                                                comedy. for example an a-z of
just browsing                                                   bands                             victim-of-reality@hotmail.co.uk
                                                                be able to select dates that I
                                                                want to look for as a filter on a
                                                                search. Being able to skip
                                                                over pages of search results.
                                                                Very poor customer service,
                                                                didn't find the possibility to
Tickets are not on sale yet                                     contact Ticketmaster
no tickets                                                      no


ForeSee Results, Inc. Confidential                                                  199                                             Satisfaction Performance Report
Date Created: 07/01/2010




                                                      quicker loading of pages, also
                                                      doesn't tell you if the gig is
                                                      sold out until you have gone
                                                      through the security checks
                                                      etc... which wastes time and is
was browsing for tickets                              incredibly annoying

                                                      If for example there is an event
                                                      on over 10 nights, I don't want
                                                      to have to click through the
                                                      whole booking process for
                                                      each of the 10 events to find
                                                      out which nights have tickets
                                                      available for me. Sometimes
                                                      the site says 'tickets available
                                                      or find tickets' but when I
                                                      select my tickets (usually 2)
                                                      and then go through the
                                                      process it takes time. It would
                                                      be nice to be able to say 'I
                                                      want to see this event
                                                      regardless of date and I want 2
                                                      tickets' and then the system
                                                      says 'these are the dates that
Nothing I want to see on right                        are available for you'. That     rachelswaileslondon@gmail.c
now.                                                  would be SUPER AWESOME! om

tickets not on sale
                                     artist / event




you dident connect security                                                             craines@craines.orangehome.
pass code word                                        get it sorted!                    co.uk




all ready got tickets                                                                   jayharrot@yahoo.co.uk




ForeSee Results, Inc. Confidential                                        200                                         Satisfaction Performance Report
Date Created: 07/01/2010




                                                                  If anyone ever contacted me
                                                                  back about the issues I have
                                     Being able to complete the   had. I keep being promised a
As always, the site crashed          purchase is pretty high up   new log in and password, but
when I went to pay.                  there                        nobody ever calls               greernicholson@hotmail.com
                                                                                                  j.white@archbishopbeck.liverp
                                                                  no                              ool.sch.uk
Do not know how many tickets                                      travel options/help like
i need yet.                                                       coaches/trains etc.

Sales not open yet                                                                                stripp@mil.dk
the tickets weren't available                                     let registered user prebook
yet - I will buy if I can tomorrow                                tickets with some conditional
when they are                                                     parameters




Because I have more things to                                     See above - look at the Royal
do with my life than mess                                         Albert Hall booking system
about clicking through                                            and learn. That is a quality
thousands of crap seats in the                                    website. We want to be able
off chance that good ones will                                    to choose our seats, not be
come up. End result = I can't                                     give stupid choices by a
be arsed to go.                                                   computer.
                                                                  paperless ticketing should be
                                                                  free!!!!
seat availability




ForeSee Results, Inc. Confidential                                                     201                                        Satisfaction Performance Report
Date Created: 07/01/2010


                                                           events should be more
tickets not available                                      specific to my area             mgsparkyuk@hotmail.co.uk
                                                           Make it easier (that is,
I was trying to exchange                                   possible) to sell or exchange
tickets, not buy them.                                     tickets.                        rossmc1980@aol.com




                                                           Make it easier to get answers
                                                           to specific questions instead of
                                                           having to search frequently
                                                           asked questions and still not
                                                           find an answer. E.g. Who
                                                           would get a student
                                     The artist or event   concession?                      janmax_mather@yahoo.co.uk
                                                           When viewing the intercative
                                                           map there are seats available
                                                           for the event i want to go &
                                                           see but because there are 3
                                                           seats together on the row and i
                                                           only want 2 it wont let me book
no tickets available                                       them
Sum41 didn't have any gigs on
at the moment and I don't
have enough to go and see
Russel Howard




It wasn't why I visited the site.                                                          Meurigharries@aol.com
wanted to print tickets
                                                                                           nonie_garnett@hotmail.co.uk
Didn't find anyone that I
haven't already seen live.                                 No.
tickets not available for sale
until tomorrow
                                                                                           wendy_gsims@hotmail.com




ForeSee Results, Inc. Confidential                                             202                                       Satisfaction Performance Report
Date Created: 07/01/2010


have to speak to hubby with
dates etc
                                                                        fiona0407@me.com
                                     You should better describe the
                                     caracteristics of each type of
                                     ticket since, as a foregneir I'm
                                     not familiar with them. Besides
                                     that, it's difficult to me to know
                                     when an event is in London or
                                     not.                               lorenam@domain.com.br
to expensive!
was browsing after making a
purchase yesterday to see if
the event had sold out


because as i said in the above
that there is not much option
and the ticket sale is for 2010
only.
and i would of liked to              yes find out 2011 ticket sales
purchase 2011 tickets.               and prices.
my intention was to look for
something in the future              not right now                    sibylla.nohrborg@gmail.com
at school
SITE WOULD NOT ALLOW
ME TO                                MORE USER FRIENDLY

Inflated prices hugely above
face value
                                                                      l999amy@hotmail.com




await pre sale on 5/6/10
                                     Call Centre directed to
                                     Customer Services which was
                                     an automated reply - failed to
Couldn't find details of the         supply any answer to the
event sought.                        actual question.               mcevoymart@gmail.com




ForeSee Results, Inc. Confidential                       203                                       Satisfaction Performance Report
Date Created: 07/01/2010


Because I was put to this
survey before being given the
option to buy

Tickets not on sale yet




no tickets available, despite
just going on sale today


                                     an e-mail to ur biggest fans
sold out and my husbands             weeks b4 the tickets go on
work pattern!! Had to be a           sale so i can buy for my       simonnrachel30@blueyonder.
man didnt it!!!!                     children.                      co.uk


As above - apparently there's
no such event. Sorry to be
sarcastic but I;ve been tryin for
almost an hour                                                      firth.mike@viginmedia.com

Tickets not on sale until 5th
June




see above

Top class tickets not available                                     julescalvert73@hotmail.com




waiting on a friend confirming                                      churchdeacon@blueyonder.co
her availability                                                    .uk




ForeSee Results, Inc. Confidential                       204                                     Satisfaction Performance Report
Date Created: 07/01/2010


                                     When searching for shows, list
                                     them in a longer list, and make
I couldn't find any available        sure that it is easy to go back
tickets for the show I wanted to     to if you have clicked on a
attend                               search result


                                     As i said before. Why Oh Why
                                     is your site so bad. it only lets
                                     you seen 1 available ticket at a
                                     time and if you wont to see
                                     another you have to fill out the
                                     STUPID word thing that is
                                     IMPOSSIBLE to read. I only
                                     ever use your rubbish service
                                     as it seams the only place that
                                     wembley sell there tickets
                                     online. What i believe you
                                     should do is give us a bigger
                                     selection of tickets each time
                                     we do a search. I will be
                                     writing to the venue and
                                     complaining about your
                                     service and how POOR your
                                     website is. I would NEVER
                                     recommend your site and i do
                                     in fact go out of my way to tell
                                     people NOT to use you as
                                     your website is so RUBBISH.
nothing applicable                   no

Purchased tickets a couple of
weeks ago and only wanted to
check order history.

already had tickets purchased.                                           peter_buddle@hotmail.com

could not get the seating area i
required and the seating area
that was avalible i could not
get a good enough view of
how far from the stage and the
view that i would have from
that seating area                                                        caz_steel@hotmail.co.uk




ForeSee Results, Inc. Confidential                        205                                       Satisfaction Performance Report
Date Created: 07/01/2010




                                                                          laura_lettuce87@hotmail.com
                                                                          bardo37@ntlworld.com
only a few tickets available
and they were single seats
only or limited view which i
didnt want



                                     As I am disabled I rely on
                                     getting alerts so I can get
                                     tickets or MEN Arena. I like
                                     your service as I find it reliable
Nothing in the area I choose.        and easy to deal with.
Did not find any interesting
event for a specific date                                                 claes.magnuson@comhem.se


                                     Ability to use gift card to make
                                     purchase online                  jenandmurray@yahoo.co.uk

Web site wouldn't let me make                                             SusanDiamond@nixonhire.co.
purchase - it was blank                                                   uk
                                     Make it quicker and not so
got better seats elsewhere           longwinded                           gill.yazdi@googlemail.com
tickets not available                no                                   margaret42uk@yahoo.co.uk
                                                                          snoopy47@googlemail.com



because the performer i was
looking for was not performing.      more comedians!!!
Tickets were too expensive.          None.
                                     give dates when issuing tickets
                                     a ruff idea and send letter to
                                     confirm                         cathenderson@live.co.uk




ForeSee Results, Inc. Confidential                         206                                          Satisfaction Performance Report
Date Created: 07/01/2010


                                     As above, perhaps links to
                                     external information about the
                                     location of theatres so that
                                     people who want to book a
Need to check some additional        hotel or a meal in a nice
details first about the location     restaurant can get honest
of the theatre, hotels etc which     reliable information without
you cannot currently do from         straying too far from the
Ticketmaster.                        Ticketmaster site.             rachie.b@ntlworld.com

unable to access site use
password or gain available
tickets usually end up buying
tickets over the phone instead


I could not find a decent seat
for the price charged.




ForeSee Results, Inc. Confidential                     207                                  Satisfaction Performance Report
Date Created: 07/01/2010




                                                                      I surely do. Read the other
                                                                      comments. I was absolutely
                                                                      unable to master the obstables
                                                                      your system presented around
                                                                      my American Express card
Your system wouldn't let me!                                          (which expired in April 2010). I
By golly, I tried and tried and                                       waited a day to even respond
tried!                                                                to this to calm down.            ukcynthiat@yahoo.com
                                                                      Give me the ability to search
                                                                      for and purchase tickets in a
Just wanted to print tickets off                                      particular block




                                                                       Make it easier to sellect    stuart@extempore.freeserve.c
                                     I want to see this specific play. individual seats by price.   o.uk

the tickets werent avalible




ForeSee Results, Inc. Confidential                                                         208                                     Satisfaction Performance Report
Date Created: 07/01/2010




Have not decided yet                 Remove surcharge on tickets.
Didn't find the tickets i'd hoped
for.


just brousing at the moment          no                                t.pcurtin@ntlworld.com

                                     Make the seating maps much
                                     easier to deal with. The
                                     seating maps are much better
                                     than nothing, but they still
                                     need some improvement as I laura.kennerley@hotmail.co.u
                                     find them confusing. Thanks :) k


                                     To be able to search for
                                     available seats on a range of
                                     dates/times for a production at
                                     once/ability to go back through
                                     the process and easily change
                                     the date/time parameters to
                                     search again for seats/able to
                                     see clearly which seats are
Couldn't locate available            and are not available for a
tickets on a range of dates.         particular performance.
                                     easier ways to find the
didnt find anything.                 concerts                        p_lottie@hotmail.co.uk


                                     make it easier to amend
                                     numbers of tickets required
                                                                       karenclewes@yahoo.co.uk
just checking whats on, will
speak to family then decide
looking for ticket prices

                                     More choice of seats instead
                                     of only being offered the same
Main purpose was to amend            seats over and over until they
my favourites in 'My                 are sold then being offered the
Ticketmaster'                        next ones along etc.

only browsing                                                          sue.college@googlemail.com




ForeSee Results, Inc. Confidential                       209                                        Satisfaction Performance Report
Date Created: 07/01/2010




                                                       Better search ability when
just browsing for upcoming                             typing in an incorrect spelling
gigs by favorite artists                               or incomplete artists name etc.


Haven't had chance!                                                                      ryan.t.green2@btinternet.com

no tickets for TIESTO                                                                    dbogdandaniel@yahoo.it
Need to check my diary                                                                   caronwright@hotmail.com
Trying to print tickets!             The performer
Dont have my card on me x                              No x                              jls-no.1fan@hotmail.com

will do later

                                                                                         misseymalone@yahoo.co.uk
Already purchased tickets
would like seats closer to
stage                                                                                    julia@robinfclark.co.uk
Checking with Friend about
price and dates
Can't make up my mind
whether to go or not.                                                                    linda.walls7@btinternet.com
i was looking for disabled
seating i am going to contact
the venur direct.                    disabled access                                     scottie200@talktalk.net




                                                       Perhaps : "Previously viewed
                                                       tickets" which shows what
                                                       tickets have been previously
                                                       viewed.
                                                       or "Hot right now" to show the
Tickets sold out.                                      more popular acts.
because my mum said she will
look to see if she could get
better seats !                                         nop !


                                                                                         chas.gibson@talktalk.net
                                                       no                                a.hegarty1@sky.com

Not ready


ForeSee Results, Inc. Confidential                                         210                                          Satisfaction Performance Report
Date Created: 07/01/2010




Haven't decided what I want                   Links to official wensotes or
yet                                           Facebook pages etc.               stussygriff@hotmail.com
undecided                                     virtual tour of seating
                                                                                john.r.browncwuscot@talk21.c
                                                                                om
                                              Correct seating map shown for
                                              each event before requesting
Tickets not yet available                     tickets.                      chambers.dawn@hotmail.com
tkts not available                   artist                                 susan@lant.wanadoo.co.uk
ws only looking to see what
events were coming up.
Need to consult family
members to confirm date of
show                                          no
                                              asy access to pricing             stephen.roberts@newham.ac.
Hard to find price of tickets                 information                       uk
checking own account                                                            gail.mccombie@nov.com

                                              I prefer to select my own seat
                                              therefore seating plans should
                                              be more detailed and not a
                                              generalised picture ie booking
                                              at victoria palace london great
                                              booking at manchester arena
Tickets not available                         poor very poor
waiting to hear from my
husband that he wants to go
on the specified day!
                                              More information on coming
Looking for dispatch                          soon events - i often find out
information of tickets                        about an event when all the
previously purchased                          tickets have sold out

Can't afford to at the moment
bought tickets yesterday                                                        jeanellis2010@hotmail.co.uk
cnt find a show i want 2 c on
the date i need x

not found event yet and
waiting for friends to comfirm if
attending with me but will be
purchasing 6 tickets hopefully                none
why not
Nothinh interested in


ForeSee Results, Inc. Confidential                                 211                                         Satisfaction Performance Report
Date Created: 07/01/2010


too expensive

Because I was printing out my        An indication of how well a
purchase and need to wait til        show/event is selling so you
pay-day before I can afford to       know how quick you need to
look for something else!             be.                            kma.sutton@ntlworld.com

not on sale yet                                                     n.tate26@btinternet.com
going to wait and see if can         better seating plans at echo
get cheaper                          arena                          s.s.cash@btinternet.com

                                     Make it clearer and easier
browsing. looking at my
account history - recently
purchased tickets
was just cheaking tickets
prices                                                              gemmasloggie@yahoo.co.uk
didn't know exact number of
tickets I needed
                                     being able to add wish list and
                                     being informed if dates are
                                     available ie new dates for
legally blond tickets                scouting for girls              lynnwaite@btinternet.com
Tickets not on sale yet

I visited earlier and bought
Lady Gaga tickets. That was a
real ball ache - finally figured
(via Google) to go to the O2
Blue Room and login that way.
|right pain as they will now be      City by date? (it may be
texting me at 2am-6am on my          available but it is not        richard.spurr@objectbase.co.u
next business trip to the US.        immediatly obvious)            k
                                                                    duffieldlock@hotmail.co.uk
The search results were
rubbish so indiscriminate and
took too long to go through to       Better and more accurate
find an event close to me            search facilites


no tickets avalible


stopped by web site




ForeSee Results, Inc. Confidential                       212                                        Satisfaction Performance Report
Date Created: 07/01/2010


                                                  better seating plan, with MEN
                                                  one you cant tell where your
not got what wanted                  price        seat is!                        louisalil30@hotmail.com

Nils Lofgren not playing in
London or Edinburgh                  the artist
                                                                                  p_sadler@myway,com
The service last time was
terrible: limited view tickets
without warning, even though
purchased a month in
advance, and 25% mark up on                       A seating plan and guaranteed
the site.                                         seats
                                                  scroll feature doesn't work on
                                                  ipad for specific tickets. Had to
not sure about pricing                            load up macbook                   fangfarrier@yahoo.com
need to call regarding special
seating                                                                           kim.piper4@btinternet.com
tickets not available at this
time                                                                              wes@boro1.wanadoo.co.uk
No concerts that I am
interested in going to                                                            naughtyminx74@hotmail.co.uk



                                                  Improve the links to allow
No option to purchase                             purchases to happen
I was just browsing




ForeSee Results, Inc. Confidential                                    213                                       Satisfaction Performance Report
Date Created: 07/01/2010




                                     don't restrict people to a
                                     geographic region. I live in
                                     Sheffield, work in Leeds, visit
                                     Manchester regularly, and am
                                     prepared to go further for
                                     special events. Would be
                                     better to alert people of
                                     nationwide events.

                                     Also, you have to do
                                     something about the exorbitant
                                     surcharges you put on the
                                     already high cost of tickets -
                                     you have a virtual monopoly
                                     on entertainment tickets in this
                                     country and unrivalled choice -
                                     and your service is very
                                     efficient. So why does
                                     everybody hate Ticketmaster?
wasn't looking for anything          The rip-off charges.             dark.mark@tiscali.co.uk
Only looking




ForeSee Results, Inc. Confidential                       214                                    Satisfaction Performance Report
Date Created: 07/01/2010




As above. Usless                     Get a decent website and
Ticketmaster.                        answer the phone


Didnt want to                                                           jion102@hotmail.com


Tickets too expensive
could not find details re            parking information suitability
parking for rugbyrocks               and cost                           c.awcock@sky.com

NEED TO CHECK DATE
                                     Better recommended events
                                     section. Group similar events
                                     together. Do not display same
                                     event more than once in
                                     search even if it happens on
                                     different days. Include pictures
Didn't find anything interesting     for all events.




ForeSee Results, Inc. Confidential                        215                                 Satisfaction Performance Report
Date Created: 07/01/2010


                                     Clear navigation to 'conatct us'
                                     and a direct phone number
Failure in technology and            that enables you tp speak
information                          directly to a human              ianm.dyer@btinternet.com

                                     Make it easier to navigate. I
                                     saw a link to seller FAQ - i was
                                     really interested but the link to
                                     register goes to a page where
                                     it isn't immediately obvious
                                     where you register - it took me
i came to pick up tickets            20mins to work out
                                     I was only looking for matinee
                                     performances but couldn't find
                                     a way to select only these
                                     shows so have to go through
                                     all times available (mainly
                                     evenings) to find what I'm
Need to check dates with a           looking for. That is my only
colleague                            negative comment                  pagey103@yahoo.co.uk
                                     no                                whockborn@talktalk.net

I did not come to buy anything,      Just allow me to print my
I just want to print the tickets I   tickets without getting a
have already paid for                stoopid error all the time        simonbg@hotmail.com
didnt have what i wanted                                               flemingl1@sky.com




as above, no seating detail          detailed above


                                                                       martinrturner@hotmail.com
not available
because I got this pop up
before I could look at
anything!!                           No

                                     Get rid of the contdown clock,
                                     it's irritating!
                                     selection of event by date ie
                                     what is available on a specific
                                     day.




ForeSee Results, Inc. Confidential                       216                                       Satisfaction Performance Report
Date Created: 07/01/2010


                                                                         jamesconfirmations@yahoo.co
                                                                         .uk
                                     let us know when more seats
no good seats left                   have been released asap
                                     if a event is sold out it
                                     indicated at first search
                                     stage,and if is locate nearest
sold out                             ticket venue that is                gazlev@hotmail.com
not very good seats wanted to        may beableto talk to a person
be near the stage                    when buying tickets                 annehersey@hotmail.co.uk
Just browsing
coz                                  no
                                     usefull an email address            alefarne@hotmail.com
purchase already made
through you                                                              qwerjim@hotmail.co.uk




                                     Be clear about the kind of
                                     ticket I´m purchasing!              lopeoryapaso@hotmail.com
Awaiting on friends
confirmation to make a larger
booking.                                                                 smoldrich@gmail.com


EXTOTIONATE INFLATED
PRICES                               NO                                  NO

                                     the site should allow the buyer
                                     to select the seat/s from a
                                     range of available seats in the
did not find a concert of the        price category previously       camelia.manolache@yahoo.co
artist i was searching for.          selected.                       m

No tickets in area required

                                                                         tbenmann@btinternet.com


it wouldn't let me!                  let me make group bookings!         charles.higgins@chtu.org.uk
Have not decided

concert dates not suitable           to display ticket prices in euros




ForeSee Results, Inc. Confidential                        217                                          Satisfaction Performance Report
Date Created: 07/01/2010




free contest tickets
but have purchas ticlets in the
past                                                                 bill.hernandez@kcl.ac.uk
                                     A 'Bands you have looked at
                                     before' feature. So if you sign
                                     in it saves in a bit on your
                                     page saying what bands youve
I Dont have any money at the         looked at and if there has
present time.                        been any updates.               tipexlady@hotmail.com
                                     no                              johngordon05@hotmail.co.uk
alredy got tickets just wanted
to change the date                                                    fdozzy14@hotmail.co.uk
                                                                      ratti.mic@hotmail.com
Nothing suitable                                                      j.maclean@homecall.co.uk
Just looking for info                No

planning

not looking to buy just looking?                                      teresa1dan@ntlworld.com

                                     I know the automated
                                     response "what are these
                                     words" is probably necessary
                                     but Icannot always read what
                                     the words actually say - isn't
Too expensive                        there an easier way ?
No Events for me                                                      christori1@btinternet.com

Not looking to buy tickets                                            raybeal9@aol.com




ForeSee Results, Inc. Confidential                       218                                      Satisfaction Performance Report
Date Created: 07/01/2010




                                                 yes, don't have bogus links
                                                 please, saves innocent poeple
                                                 like me losing money and
                                                 questioning the security of
                                                 your website                  cmcstout@hotmail.com




                                                 As above - make available a
                                                 best seat search over an entire
                                     Who it is   run of shows.                   alasdair.higgins@gmail.com
as above purchased 5 days
ago still trying to access
tickets

nothing I wanted                                                                  issie.holt@btinternet.com
                                                 search results are a bit
                                                 confusing. can't specify why -
no events                                        but it's quite a pain            pburkov@mail.ru

still thinking about going or not                                                 hakan.ohlsson@3mail.se
just info gathering
                                                                                  katy.north@talktalk.net


tickets not on sale yet.                                                          jim3ward@hotmail.com


ForeSee Results, Inc. Confidential                                   219                                      Satisfaction Performance Report
Date Created: 07/01/2010


just looking to see if he was
doing any gigs.
didn't have the money                                                  samantha543@hotmail.com
                                     looking at tickets for a
                                     particular day, to go back a
                                     screen takes you back to the
                                     first show date, then you have
                                     to page down again till you get
tickets not available, not on        to the date & then start the
sale yet?                            process again.
                                     priority to regular customers,
                                     more selection on ticket
                                     locations rather than 'best
sold out event                       available'
no tickets available, hopefully
somemore will come on nearer
the event                                                              gordonterrace17@tiscali.co.uk

                                     Faster and more reliable
                                     loading website.
                                     Much reduced Booking Fee
                                     charge - per booking, not per
                                     ticket.

                                     Post out tickets straightaway,
                                     not 48 hours before the event
                                     when there is no time to sort
                                     out non-delivery problems
Not looking at the moment                                              renny-01@sky.com
waiting for payday


                                     I WOULD LIKE TO BE ABLE
                                     TO SEARCH BY DATES. SAY
                                     HAVE A MONTHLY
                                     CALENDAR AND THEN HAVE
                                     EACH EVENT ON THAT DAY
                                     SO THAT I CAN SEE WHAT
                                     DAYS I AM FREE AND THEN
                                     WHAT EVENT OPTIONS ARE
                                     AVAILABLE FOR THAT DATE
Didn't want to!


was just pricing tickets                                               lisadocherty49@yahoo.com


ForeSee Results, Inc. Confidential                       220                                           Satisfaction Performance Report
Date Created: 07/01/2010




because I coud not compare
the different seat prices            sort out an easier way for
according to the seating plan        people to access seat/ prices.




Not sure of dates                                                     inn_123@hotmail.com
no tickets in my price range
site tried to divert me to GET       when tickets are unavailable
ME IN cannot afford those            please state. dangling carrots
PRICES                               are not good!!!!!              smiddles1@yahoo.com
                                                                    joyceyrobertson@googlemail.c
                                                                    om
not sure on the price

just browsing today                                                   greenore.shane@gmail.com
                                     When you wanna go onto a
                                     band, and you click on them
                                     with the avenue next to it, it
                                     goes onto the a page, where
Because i already purchased          that band(e.g Biffy Clyro) is
the fucking tickets nosey            playing all together on that
people...                            bands tour                       mcpowell16@hotmail.co.uk
Was looking for ideas


Too costly at £104 ticket

                                     I understand why we need to
                                     type in two words when we
                                     search for tickets, but doesn't
                                     your software make a note of
                                     the ip address of this machine,
                                     surely then you would know if
                                     it was an auto bot or not.
                                     Typing in two words each time
                                     is annoying, but I understand
                                     why. The site and staff when I
                                     needed to call have always
Date not confirmed for event.        been very helpful.              lizmorriss@hotmail.co.uk
dates not suitable
Sold out shows


ForeSee Results, Inc. Confidential                       221                                       Satisfaction Performance Report
Date Created: 07/01/2010


                                                             Let me know where your
Could print tickets that have                                offices are so I could brick all
already been paid for!               who is on, obviously!   your windows                       bobcroton@yahoo.co.uk

Had to phone up to book with
my ticketmaster gift vouchar                                                                    s-jamieson44@hotmail.co.uk
just looking, will probably book
later on                                                                                        patkay.murray@ntlworld.com
I'm trying to sell a ticket                                                                     claire_girvan@hotmail.com
                                                                                                gbimob@gmail.com
                                                             transparency with add ons,
nothing there                                                postage, extra charges
i was searching for a specific
comedian. They did not have a
show in my area.                                                                                lvicentijevic@hotmail.co.uk


Was checking status of
previous order.
nothing I wanted to see                                                                         yatesy22@blueyonder.co.uk
                                                             yes. I want to be able to enter
so confused did not have the                                 a site that gives me vip,any
ability                                                      price, matinees only



Because seating allocation not
whatI wanted need level 1
block 101 or 111
not on sale yet not till friday
There are no such event I'm
looking for.
i wasnt looking to buy tickets


Waiting for confirmation from a
friend who wishes to attend
the event with me.
No availability                                              No

I´m Spanish and in July arrived
to London, but I don´t know at                                                                  pabloantoniorodriguez@yahoo
wich concert of music to go.                                                                    .es
Event was sold out




ForeSee Results, Inc. Confidential                                                222                                         Satisfaction Performance Report
Date Created: 07/01/2010




tickets were too dear

                                     when searching for an event it
                                     would be good too what
                                     availability on all dates rather
                                     than having to go into each
                                     date separately only to find no
just browsing                        matches
                                                                        renatagmedeiros@gmail.com
couldn't find good prices for
the show and tha dates                                                  simona.ambrosino@istruzione
required                                                                .it
already have tickets for the
event wanted some info
as i was only searching ... not      make it so we can find out
purchasing                           more on the event

                                                                        lmgoodey77@fmail.net
Have to see who wants to go          no but it is a bit boring:)

                                                                        leedooley1985@hotmail.co.uk



would;nt let me                                                         vernonhodge12@yahoo.co.uk
                                     If tickets not available don't
                                     include a link to find tickets.
                                     Helpful comments on seat
                                     location would be good. Info
                                     about support bands at time of
no tickets available for event i     ticket purchase would be
wanted                               good.
tickets not yet on sale.                                                hevash@talktalk.net


                                                                        nicholaallen@btinternet.com
sold out

Looking for ideas - tickets I
was considering not avaiable
online today
Too expensive. Additional
charges a rip off as ever with       Yes get rid of the rip off
ticketmaster                         charges                            blip_planet@hotmail.com


ForeSee Results, Inc. Confidential                         223                                        Satisfaction Performance Report
Date Created: 07/01/2010


concert sold out
                                     1. If a concert is sold out, tell
                                     me before I waste time
                                     searching only to find no
                                     tickets are available.


                                     2. Again, if one show is sold
                                     out, if the performer is on
                                     another night at the same
                                     venue, give me the option to
                                     go directly to any date where
just browsing                        there are tickets left              markbaxter4166@live.co.uk

couldnt get seats i wanted                                               lynnosborne07@hotmail.co.uk

need to consult others in party
                                                                         sam-
                                                                         jackie@agbeyo.wanadoo.co.u
?                                    ?                                   k

JUST BROWSING


Tickets weren't available            N/A                                 samulysses@hotmail.co.uk



THE SITE WENT DOWN FOR
MAINTENANCE AS I WAS
COMPLETING MY PAYMENT
im going to later :)
not sure which package to
purchase
was just browsing today
                                     Speed it up a little. Remove
                                     reviews and let people make
                                     their own mind up about acts.
Tickets not available                JUST SELL TICKETS!


I couldn't find what I was
looking for.




ForeSee Results, Inc. Confidential                         224                                         Satisfaction Performance Report
Date Created: 07/01/2010


NOt original purpose of visit,
then tickets for other gig not
yet on sale




                                     Clear directions for customer
visit for refund not purchase        service
do not have hotel and flight
yet.
Did not need to just checking                                        sasha.keyworth
purchase from last week                                              @mcnultyoffshore.com
I WAS LOOKING FOR
SOMETHING TO TAKE MY
13YR OLD DAUGHTER TO
FOR HER BIRTHDAY AND
DID'NT FIND ANY THING
SHE MIGHT LIKE IN OUR
AREA AT A GOOD PRICE.                                                nick.s.gill@btinternet.com
Already have one made                                                m.cleary@blueyonder.co.uk
cheaper from absolute
because i am not happy with
the fack that ticket master
have not delivered my tickets
in time...and they hav had 6
months to do it on


To expensive (The wall and
Santana)                                                             russ@blackmouse.com

WANTED TO USE
DISCOUNT CODE
Didn't Have time
                                                                     kitchpool@sky.com
Need to discuss options with                                         bob.thompson@endeavourcor
my wife                                                              p.com
the concert was sold out
tickets not on sale
No events i wanted to attend

                                                                     lynnosborne07@hotmail.co.uk




ForeSee Results, Inc. Confidential                      225                                        Satisfaction Performance Report
Date Created: 07/01/2010


                                                                    more tickets for twickenham to
didnt want anything                                                 be made available
                                                                                                       aucd30@dsl.pipex.com
                                                                    being able to select different
                                                                    dates, without having to return
not sure on dates                                                   to original search




                                                                    The count down clock when
                                                                    filling in information when
                                                                    going through the purchase
                                                                    process is beyond distracting,
                                                                    it is actively annoying. If I
                                                                    could change one thing about
The tickets I want aren't                                           the site it would be getting rid
available yet.                                                      of that.




                                                                    manage your complaint              sw001i1977@blueyonder.co.u
                                     delivery of services as sold   service                            k

No events to book as yet                                            None from this visit.

                                                                                                       Ant.atkinson81@hotmail.co.uk
because i didnt need to
just checking seat availability
there was nothing i found that i                                    if your guys could sale the
want to buy at least you got                                        twilight saga:eclipse on tickets
the twilight saga Elipse                                            master too because i'm willing
permeire tickets                                                    to buy them                      cclarkjustforU@aol.com
                                                                                                     jawying55@hotmail.com

not needed
browsing
too expensive
                                                                                                       jion102@hotmail.com
                                                                                                       davew1982@hotmail.co.uk




ForeSee Results, Inc. Confidential                                                          226                                       Satisfaction Performance Report
Date Created: 07/01/2010


                                              Stop listing dates and times
Nothing we wanted tickets for.                that are sold out.                lauren_218@hotmail.co.uk
I was just doing an enquiry.
Need confirmation from
friends.                                                                        villejas@yahoo.es
Wasn't anything on

what I wanted wasnt available                                                   sarahgreen02@gmail.com
it didnt work properly
as above
                                              Looking at my favorites
                                              sending me info on similar
Tickets not on sale yet                       music                             simonblake13@yahoo.co.uk


i was checking when my paul                   giving a date tickets would be
mccartney tickets were going                  sent out as not to wait in every steven.generalovic@mypostoff
to be dispatched                              day                              ice.co.uk
didn't fancy any concerts            Artist
No Suitable tickets available                                                   polantom@btinternet.com
I have to check if the date                   All seemed to be very
suits two others                              satisfactory
couldn't afford tickets offered
and location was too far from
where i live.                                                                   madmandy71@live.co.uk
just browsing
                                                                                faronjones@hotmail.com

to explore any cheaper options
first.. may come back to
purchase                                                                        djcatuk81@yahoo.co.uk
just browsing at events
                                              Ensure Notifications/alerts are
Tickets not available yet                     all working properly
Still deciding which show to
attend

                                              When you go back a page
                                              after getting details about the
                                              event, the search function
The event I decided upon was                  often resets itself. It's quite
sold out                                      frustrating!
unsure at mo.                                 none great work
tickets not available




ForeSee Results, Inc. Confidential                                 227                                        Satisfaction Performance Report
Date Created: 07/01/2010




                                     yes delete the gimmick 10
                                     pound credit on the next
                                     purchase.                       bfavaro@pei.sympatico.ca

coz there is nobody i want see                                       shazbaz73@hotmail.co.uk
No tickets in area required for                                      carolrobertson1978@hotmail.c
present                                                              om
Nothing took my fancy
                                     more time to purchase what
ran out of time                      you want                        lynda.muldoon@virgin.net
                                     Customers should be able to
                                     contact customer services via
Wasn't looking to purchase           email rather than use a         dawndevans@btopenworld.co
anything                             premium rate number.            m


Couldn't find what I wanted
and I couldn't find the number       That I could find what I wanted helen.gilligan@hellermanntyto
to phone you                         :o)                              n.co.uk
                                     give us chance to get tickets to
                                     the venue closets to us and
couldnt find rhod gilbert tickets    maybe give us chance to get 2
to metro radio arena                 or more tickets
already purchased                                                     davidaddison77@aol.com
                                     A CLEAR DESCRIPTION ON
                                     HOW TO START THE
                                     PROCESS AND HOW IT
                                     WORKED WOULD HELP. I             anthonybrown541@btinternet.
                                     GOT THERE EVENTUALLY. com




                                     Less pop-up's.


                                                                     sandra@midwestdesign.co.uk
unable to find tickets
availability                                                         yourgrace01@msn.com


ForeSee Results, Inc. Confidential                      228                                          Satisfaction Performance Report
Date Created: 07/01/2010




Looking for special Pit tickets.
Bon Jovi at the 26th of june                                                         ctkelly@web.de


no good seats available                                                              anne.kay@nhs.net
The event is free of charge                                                          sybil@edwmcb8.fsnet.co.uk
Found cheaper tickets
elsewhere
                                                   Dates that tickets are
                                                   available, I wanted to get 6
                                                   tickets and spent 30 minutes
                                                   looking for a day that I could,
Couldnt get any tickets                            but gave up!                      sarah@harryandsarah.com


Just browsing for ideas.                                                             colette_palmer02@msn.com
Tickets for concert I am
interested in are not on sale
yet                                                                                  georginadavies53@fsmail.net
event sold out
not sure about secrity and will
tickets arrive as put through to
another site


not available
No events I was interested in

I was just checking on a
purchase I had already made.
wanted a gig in August
tickets not on sale untill tom                                                       drasks@virginmedia.com
sold out
didn't find what i wanted this
occasion                         genuine article   no                                penalcolony@talktalk.net
waiting to see if better tickets
become available




ForeSee Results, Inc. Confidential                                      229                                        Satisfaction Performance Report
Date Created: 07/01/2010




                                                                set up something where you
                                                                can type in an artise you would
                                                                like to see and if there are no
Because I am going to make a                                    concerts on then make it so
purchase tomorrow but my                                        that an email can be sent to
money will not be in the bank                                   you so that you know exactly stephaaaniekerr@hotmail.co.u
untill tomorrow                                                 when you can buy a ticket       k

few seats and too expensive




Just checking dates and
availability.                                                                                  puggles77@sky.com
                                                                To be able to change date
Haven't decided on the date                                     without having to go back to
as yet                                                          the start                      viv.franklin@btinternet.com
Couldn't find tickets for the act
I wanted                                                                                       ediesilk@live.co.uk
                                                                Make the 'Favourites' selected
                                                                clearer on the My Ticketmaster
On sale tomorrow                                                page                           main_ac@btinternet.com




Couldn't get the discount ticket
prices displayed                                                Ensure codes work              susan8521@sky.com
just browsing for dates of
forthcoming shows                                                                              claire.stabler@blgc.co.uk
                                                                                               demayne@aol.com
Tickets go on sale tomorrow

Have to check the dates were
suitable as iwas not aware that well established company that
this event was bookable yet       i feel safe booking online
untill i recieved a e-mail today. through.
no events planned for the
artists i want to see
could not tie up dates of gig
with when we are free.                                                                         carla@magpie.co.uk




ForeSee Results, Inc. Confidential                                                  230                                      Satisfaction Performance Report
Date Created: 07/01/2010


COULDN'T FIND THE BAND I
WAS LOOKING FOR (VOL
BEAT @ MANCHESTER
ACADEMY!)
the specific date was not on
sale through ticketmaster only                            none that i can think of
through a competitor           special delivery postage   immediately
Need to talk to family                                                                      john_barbc@hotmail.com




just looking
not available




                                                          Yes, I like to put my favourite
                                                          artists names in and be
                                                          informed when they are
                                                          performing anywhere in the
                                                          UK or Europe, not necessarily
                                                          anywhere near my home - I
                                                          don't mind travelling if its to
                                                          see a favourite artist of mine.
it wasn't the reason for visiting                                                           dorothy@ashmore9318.fsnet.c
the site                                                                                    o.uk
                                                                                            johnshacks@sky.com
Checking prices and when
Linkin Park tickets were                                                                    linda_patricia_harker@hotmail
available                                                                                   .com
                                                          not to have such a short time
                                                          to make purchase. i ran out of
                                                          time and had to start process
                                                          all over again. A 10 min job
                                                          turned into 30
couldnt find a good seat                                                                    judystopp@hotmail.com




ForeSee Results, Inc. Confidential                                            231                                           Satisfaction Performance Report
Date Created: 07/01/2010


                                                        it does not exciting...like the
                                                        glamor around an event
                                                        should be...person visiting
                                                        your site is excited & if his visit
                                                        & experience is made exciting
                                                        he would surely land up buying
will do so in a while                                   from the site...                    dhanuk@gmail.com
Nothing that I was interested in                        More Country Music events
today                            Artist I want to see   covered                             johnbloxham@live.co.uk
not available yet


                                                                                          angela.holmes@btconnect.co
                                                                                          m
just checking dates and
venues
nothing to go to when i am in                           e mail up and coming events
London next week                                        in smaller theatres               suebeddoes@HOTMAIL.COM

                                                                                          sdemarco@embassy.com.mt

not got tickets i wanted                                                                  klirvine@supanet.com
Looking up a seating plan for
an event




                                                        Make sure people can print
                                                        their tickets once they have
                                                        been paid for and make
                                                        contacting someone should
                                                        anything go wrong simpler! It's
I bought them yesterday.                                ridiculous.

                                                                                          jillygym@live.co.uk

my computer does not allow
me to purchas anything online                                                             raggedcow@hotmail.com




ForeSee Results, Inc. Confidential                                          232                                        Satisfaction Performance Report
Date Created: 07/01/2010


                                                                       Include more events ( only 13
                                                                       events this year in the Folk
                                                                       category; I don't think so! ).
                                                                       Need a search engine/menu
                                                                       structure that allows location to
                                     Reliability of tickets actually   be specified else people will
Not found what I wanted.             turning up                        go elsewhere                      kjdickens@hotmail.co.uk

NO TICKET LEFT                                                         NONE

                                                                                                       johartland@ymail.com
                                                                                                       nuella@live.ie


tICKETS NOT ON SALE YET
Purchase was not intended,                                             Information on payment and
and we could not be sure                                               delivery process more easy to
about the conditions on                                                find, especially deliveries
payment and delivery.                                                  abroad.
just enquiring
nothing i wanted to day                                                nope                            lyndsay.anne@hotmail.co.uk
Looking for ideas - can buy
direct from venue without
incurring fees                                                         Reduce booking fee!
                                                                       make access to my account
                                                                       information easier to find.

Not sure when I am able to go
to Wimbledon as didn't know
until today that Wimbledon
tickets still available.                                                                               elainekirk@live.co.uk




Have to check with third party .
just comparing prices
tickets not available                                                                                  asalwey@yahoo.co.uk




ForeSee Results, Inc. Confidential                                                        233                                       Satisfaction Performance Report
Date Created: 07/01/2010


                                     It feels very old and sluggish,
                                     and also clicking many more
                                     times than needed. Seat maps
It says in my choice up there        could also be sooooo much
duh?!?                               better.                         sebastian@chrisdarke.co.uk


                                     well you could give better
                                     rewards to customers like me
                                     and have stricter controls on
                                     ticket touts. im sick of getting
                                     crap seats with ticketmaster,
                                     just find see tickets and am
                                     gutted didnt go with them
                                     sooner, i get better quality
because i get better seats with      seats.i am a genuine customer
see tickets, i use to go on          who enjoys going to concerts, i
ticketmaster all the time till i     do it for my personal pleasure
realied that i wasnt getting a       and no financial gain, i thought
good deal with ticketmaster,         i was getting the best deal with
rubbish tickets for same             ticketmaster as you are a well
money as see tickets and i get       known and trusted site
more presales from see tickets       however you dont look after
with really good seats               your GENUINE customers           jackieweddle@yahoo.com


According to your site they are      Yes know what events will be
not available                        coming to area casino's
Tickets were too expensive
with the admin charges
                                     cheaper booking fees if you
just checking parking + travel       hae an email ticket rather than
info for a gig i'm attending         an actual paper ticket          hw007b8732@blueyonder.co.
tomorrow                             delivered                       uk




ForeSee Results, Inc. Confidential                      234                                       Satisfaction Performance Report
Date Created: 07/01/2010




                                     1)A 10% discount for every
                                     time you use the site per
                                     order.why are the cultural
                                     event more expensive? e.g
                                     The real mccoy.2) There could
                                     be 2 for 1 offers on the
                                     seats.3) Buy 1 seat full price
                                     £28.00 get 1 half price.(limited
                                     time).4)A ramdon seat number
                                     on the night recieve £100 or
                                     bottle of champagne at the
                                     end of night. 1 member of the
                                     cast read the lucky number
                                     what has been given to
                                     them.the person sitting in the
                                     seat need to collect the prize.
                                     ticket need to be produce to
                                     collect the prize.                jojojojopo@yahoo.co.uk
                                     there is no room for
                                     improvemont ticketmaster is
                                     just fab the way it is.....its so
                                     easy to book tickets and look
                                     for other events.                 bev.grace@hotmail.co.uk
                                     On more than one ocasion, I
                                     have been unable to complete
                                     my purchase because the
                                     order purchase section was
                                     closed for routine
                                     maintenance. Typically @
                                     01:30. If you included an
The order purchase section           approx. time for service to be
was closed for routine               resumed, that would be
maintenance.                         helpful.                          mail@johnmac.name

                                                                    denise_kenneth@yahoo.co.uk


Sold Out




ForeSee Results, Inc. Confidential                      235                                      Satisfaction Performance Report
Date Created: 07/01/2010

                                     WHY ARE YOU CHARGING
                                     ME £3.25 TO PRINT MY OWN
                                     TICKET? THE COST TO YOU
                                     TO SEND AN EMAIL IS
                                     NEGLIGABLE IF NOT ZERO
                                     BUT YOU WANT TO
                                     CHARGE ME TO USE MY
                                     OWN PRINTER INK AND
                                     PAPER ON MY OWN
                                     TIME??!! YOU'RE TAKING
                                     THE PISS, HOW DARE YOU
                                     CHARGE FOR THIS AND
                                     YOU DO IT KNOWING THAT
                                     YOU HAVE PEOPLE OVER A
                                     BARREL BECAUSE THERE
                                     IS NO ALTERNATIVE (THAT
                                     IS NOT 100% SECURE AND
                                     RELIABLE). YOU PROBABLY
                                     ALSO CHARGE AT THE
                                     SAME LEVEL AS POSTING
                                     AS YOU KNOW THAT MOST
                                     PEOPLE FACED WITH AN
                                     UNAVOIDABLE CHARGE
                                     WILL OPT FOR THE EMAIL
                                     TICKET, THUS SAVING YOU
                                     THE COST OF LABOUR AND
                                     ADMIN TO PRINT, PROCESS
                                     AND DESPATCH ACTUAL
                                     TICKETS. THIS IS
                                     DESPICABLE AND YOU ARE
                                     QUITE OPENLY SHAFTING
                                     YOUR CUSTOMERS. I AM
SEE 27.1                             CONTACTING TRADING




                                     I think getting people to
                                     register and add
                                     addressinformation before
                                     booking tickets then auto filling
                                     the fields... therefore only a    andrew.m.marshall@dsl.pipex.
                                     credit card is then needed.       com


ForeSee Results, Inc. Confidential                      236                                           Satisfaction Performance Report
Date Created: 07/01/2010




need to decide which show to
see
didnt have what i wanted.
didn't find any concerts i           make it easyer to find events
wanted to attent                     in specific loacations.             charlotte.572@hotmail.co.uk




                                                                         andyhanson7@yahoo.co.uk
                                     clearly stating all extra charges
tickets no longer available          from the beggining.


                                     let us know if it is sold out or
Software bug                         not. don't string us along!
No tickets for the show i
wanted in the area i wanted.



                                                                         babscohen@hotmail.co.uk

                                     Make the customer services
                                     phone number easily
                                     available. Do not accept online
                                     bookings then cancel them 3
                                     weeks later without informing
Couldn't get through to              the customer. Do not accept
booking office on phone.             the booking in the first place! Muts@supanet.com




                                                                         ctthompson22@yahoo.com




ForeSee Results, Inc. Confidential                         237                                         Satisfaction Performance Report
Date Created: 07/01/2010




                                     Make it easier to search for
                                     tickets by price/location in
                                     theatre rather than by date.
Because I was unable to              Also, being British, our
establish that any appropriate,      household income is not
decent tickets were available.       earned in Dollars (Q41 below). lindseyf_111@fsmail.net

need more time to decide

Was only browsing, need to
check with friends
band not playing in my city          no


                                     if i sign in to my account it
                                     would be nice not to have to
                                     click on a bit of tiny writing at
                                     the bottom of the page to see
                                     my account history - couldn't
                                     we have a short cut at the top
already purchased                    of the page?
Have to check dates                                                      brenda.hanna@virgin.net
Was checking for availability of
tickets only

nothing appealing




                                     Move the word verification
                                     from the search option to the
                                     payment page, or remove it
See previous answer                  completely.                         juliasutton249@btinternet.com
No interesting events
scheduled yet.




ForeSee Results, Inc. Confidential                         238                                           Satisfaction Performance Report
Date Created: 07/01/2010




                                                                        clairehaddock@sky.com




                                                                        tomacbeth@aol.com
already purchased better
tickets by phone than are ever       offer all seats on line not just
offered on line                      outside edges
already purchased                    no                                 antonyc@blueyonder.co.uk


                                     Perhaps consider linking up
                                     the ticketmaster.com and
                                     other ticketmaster sites to
                                     save me inadvertantly
                                     acccessing one and then not
                                     being recognised by the site. I
                                     know this could be
                                     complicated but even setting
                                     up diverts on the main web
                                     address to go to the site for
                                     the country the user is
                                     accessing from? Just a small
                                     niggle though, I realised my
                                     mistake quite quickly           susangimson@aol.com
                                     cheaper tickets for ex mil and
                                     disabled                        s.walkman@btinternet.com
checking dispatch details                                            cass54@blueyonder.co.uk




                                                                        jeanhiggin@hotmail.co.uk

As i didn't want any tickets


ForeSee Results, Inc. Confidential                         239                                     Satisfaction Performance Report
Date Created: 07/01/2010


                                     good standard tickets to first
price too high                       come not nose bleed tickets
need to clarify how the adult
seat with free child works as
could either get too many
seats or not enough.
the tickets for the American
football at wembeley are not
on sale yet for the area that we
would like                           no                                 mehartley@live.co.uk
                                                                        philthewaddy@ntlworl.com
not on sale                                                             brendonlee@live.co.uk


i am unable to go on the dates
advertised                                                              jillywalker@sky.com
                                     The seat allocation is crap.
                                     Need to be able to see ALL
                                     the available seats at different
                                     price levels and then choose
                                     seats instead of having to
                                     search within each price level
                                     and then being offered 2
                                     random seats at a time. See
                                     theatre or Royal Opera house
                                     website for how it should be.
                                     Also this survey....household
                                     income should be shown in £
                                     for UK respondents, not US
not on sale yet                      dollars.
Because the concert i want to
see is not on sale yet               More colour and pictures
couldnt finnd it                                                        rosieczarnota@hotmail.co.uk
you can not get tickets where
you want. you have to keep
going through your random            yes. let people choose their
search and i got fed up in the       seats instead of going round in
end.                                 circles wasting time.           jondean69@virginmedia.com
I tried to buy tickets for
Wimbledon for more than one
hour, starting at 20.30 (when
they went on sale) and it was        The Wimbledon tickets sale is
impossible. It seems that a          not working at all, someone is
'mafia' is operating regarding       preventing people to buy
that type of tickets                 tickets                        r.gil-serrate@lse.ac.uk


ForeSee Results, Inc. Confidential                        240                                         Satisfaction Performance Report
Date Created: 07/01/2010


                                                                                                  graham.oconnor3@btinternet.
browsing                                                                                          com

No tickets avaliable yet.                                                                         erlingajohansen@hotmail.com
                                                                                                  luked@hotmail.co.uk
I dont have the money at the                                    The locations also being split
moment, today was so that I                                     up into the town the event is
could also figure out the price                                 occuring in. It would narrow
of the tickets.                                                 down the search more.             M00DY2shoes@aol.com




no money

not today                                                                                         patriciamoore12000@yahoo.ie

                                                                Cheaper booking fee, better
                                                                seat allocation. More info
                                                                about what time artist go on
                                                                stage. speed up booking
                                                                process, get rid of verification
                                                                code, make it easier to go
I wasn't shopping                                               back.                            kate.mc@fsmail.net




tickets not yet on sale                                                                           alison.porter@hants.gov.uk
                                                                Registered customers could
                                                                have the chance of buying
                                                                tickets before the official 'on
                                                                sale' day. A points system
I was printing tickets.                                         when buying tickets.              kerryshirer@yahoo.co.uk


                                I only use Ticketmaster under   not have to use it & pay
because I could not             duress                          Ticketmaster rip -off charges     bstyles@northcroft.co.uk
Pages ridiculously slow to load
and gave up!
need too cheack dates                                                                             melonia74@hotmail.com

                                                                                                  keith@kcooling.orangehome.c
NO TICKETS I WANTED                                                                               o.uk


ForeSee Results, Inc. Confidential                                                    241                                       Satisfaction Performance Report
Date Created: 07/01/2010


I couldnt get on line in time,
too many other people are
trying at the same time.
tix not available; I wanted to
buy



                                     Yes give aphone number that
Was trying to get information        is operational...not the08701
about gift card so that I could      535353 which is a non useable
make a purchase                      number                        cvdebb@yahoo.com
an email from the site
indicated i was to receive free
entry to the jazz cafe if i
replied to email before
23/06.there was no obvious
info on site re: offer               make offers much clearer   angelacolin65@yahoo.co.uk

nothing I want to see                no                         gail.moffatt@hotmail.co.uk
All tickets sold out before I
could blink


looking for wimbledon tickets
we go every year and queue
over night someone told me
you sell some on your site so
fingers crossed i may get lucky
and have to queue one night                                     j291s@btinternet.com




ForeSee Results, Inc. Confidential                     242                                   Satisfaction Performance Report
Date Created: 07/01/2010




No tickets available for
Wednesday                                                                                            corinne_stbees@hotmail.co.uk
Was checking shipping of
tickets
I was just printing my tickets
today                                                                                                dave.c.gregory@ntlworld.com
                                                                  the dates should be easier to
                                                                  navigate onwards when the
the seats I want were not                                         first date you choose is not
available                                                         suitable                           cheryltaylor_r37@sky.com



                                                                  get the site to wotk the way it
when clicking find tickets i get                                  should, tempted to use
a blank page                                                      another supplier                   jimdickson@aol.com

                                                                  tell me if its sold out before i
dont have enough money at            how much i want to see the   gothrought the selection
the moment                           artist                       process

no money


                                                                  far better search and display
impossible to find correct area                                   system
Just looking today                                                                                   nayriss@aol.com
review from previouse night
                                                                                                     jtomlinson@kalsep.co.uk




                                                                  DONT ASSUME EVERYONE
NO INTERREST                     PAULMCCARTNEY                    IS COMPUTER LITERATE
lack of ticket options, the same
seat kept comming up, if i
reject find another seat, not
the same one again
Other commitments
not sure when I can attend                                                                           pat.bennison@ntlworld.com




ForeSee Results, Inc. Confidential                                                      243                                         Satisfaction Performance Report
Date Created: 07/01/2010




Nothing I liked
no date that i wanted

                                                                                 poppy.chocky@talktalk.net




                                                 take the clock off
                                                 Frequently sold out events are
                                                 listed as 'find tickets' - just say
                                                 they are sold out, as it is time
                                                 consuming to go through the
                                                 ticket process to find out there
Sold out.                                        are none.                           matthew.lumby@gmail.com


                                                 searh on dates or weeks
                                                 may be an interactive map of
not sure of my travel dates                      obstructed view tickets         Lou3233@yahoo.it
                                                 Better details about how to
                                                 speak with Customer Service
                                                 and the opening hours (it is
                                                 probably costing me a small
                                                 fortune having to make all
                                                 these telephone calls, having
                                                 to sit through the automated
                                                 ticket information and then
Because I have purchased the                     being referred to a customer
tickets, I just cannot get them!                 service operative).             Erica.Nickell@gmail.com
no money and was just
browsing as i am looking to
buy tickets when i get paid      who's playing   n/a                             ash_the_pash@hotmail.co.uk
no way of pying , lost credit                    add more rock/punkrock
card                                             tickets
                                                 Yes definately. You must
                                                 improve the ability to ask a
                                                 question, know that it has
                                                 been submitted and gain a
because i am trying to find out                  response. The system
where previously purchased                       currently employed is just so
tickets are                                      difficult.                      andy@magin.fsworld.co.uk

just looking


ForeSee Results, Inc. Confidential                                   244                                       Satisfaction Performance Report
Date Created: 07/01/2010


havent finished looking yet


i was enquiring about my
tickets i previously purchased                                                               chloejay26@hotmail.com




Becuase I could not find a way
to ask a question concerning
ticket dispatch                box office ticket pick up                                     hgonzale6@hotmail.com
TIMED OUT BEFORE I
COULD COMPLETE
PURCHASE. THANKS FOR                                       more time to complete
NOTHING.                                                   purchase
                                                           Search filtering could be more
Research on events                                         specific for venues

                                                           make it easier to contact
                                                           customer services. yes your
                                                           FAQ contains alot of Q&A but
                                                           rarely are they actually what i
                                                           want and trying to get to email
                                                           you is near impossible (i
                                                           assume this is the point).

                                                           I know you're busy and you'll
                                                           get alot of emails, but it makes
i wasnt looking to                                         it very frustating.              danyell400@googlemail.com




ForeSee Results, Inc. Confidential                                             245                                      Satisfaction Performance Report
Date Created: 07/01/2010




                                     Seat map question - I could
                                     not access a seating plan -
                                     didn't seem to be one there for
                                     the Gala Evening (Blackpool
                                     Tower)                          sally.law@rochdale.gov.uk




couldn't find something
suitable                             See above




ForeSee Results, Inc. Confidential                      246                                      Satisfaction Performance Report
Date Created: 07/01/2010




                                          All of it needs improving. Get
                                          actual people to speak to you
Could not activate my gift card           on the phone                     neil.hunnisett@homecall.co.uk



have to wait til payday                   no
                                          Remove descriptions like
I need to arrange time off work           "XXXXX Presents....." and just
before I buy tickets            The act   put name of act
No availability for required
date
                                          See above - tell us how many
                                          tickets there are.
Was jut browsing.                                                          SupawSimba@hotmail.com

                                          I could not submit my answers
                                          without answering Question
                                          31.3.1 and 31.3.2 relating to
                                          the interactive seating map, I
                                          had indicated I did not use this
                                          option to purchase my tickets.
                                          I think your survey has an
                                          error.                           thorpeclare@hotmail.com
                                                                           dsegurado@klabin.com.br

Checking on ticket prices and
availability first - need to
confirm with friends that they
are happy to pay that much.....

already made the relevant
purchase.
                                          Ensure that tickets are
                                          despatched to customers soon
Already purchasd ticket but               rather than last minute as
trying to find out why it hasn't          usual. I understand this is to
arrived. 2 days to go, paid for           defer ticket touts but to
additional secure delivery and            Inconvenience customers to
find out that I have to queue to          this level is totally
collect at venue.                         unacceptable.                  dar@oaklandgroup.com




ForeSee Results, Inc. Confidential                            247                                          Satisfaction Performance Report
Date Created: 07/01/2010


Cause NO tel numbers were            Tel numcer should be stated        soichi.komaya@mitsubishicor
shown on the site.                   on the screen.                     p.com
Sold out                             Stay as you are. Works well.
Just looking today



                                                                        bob@henstridge952.fsnet.co.u
                                     see 31.10                          k


                                     the Turing test might be
                                     requested less frequently and
                                     the selected sentence made a
                                     bit clearer. Many time is pretty
Need to check with friends first     much unreadable and need to
on date                              ask for a new set.
was shopping for a prescent
for my son didnt see anything
he would like.                                                          feeruk@yahoo.co.uk


I wasn't looking to                                                     psd_1262@hotmail.com

                                     yes if tickets are sold out say
                                     so earlier. also when survey
                                     came up i hardly expected this
                                     many pointless questions im
because you dont have tickets none   now very bored
tickets unavailable, but instead
of saying tickets are sold out
the website says that my             Change the search option for
search has been                      tickets: a page with all
unsuccessful. It is not a very       available seats/ ticket prices
useful page of information. If       on the one page for searching
tickets are sold out it should       and selecting rather than such
say so. I understand that            specific searching which
sometimes in the future further      results in an unsuccessful
tickets are release for events,      search.
but something more to that           Also if no tickets are currently
point should be written so that      available for events: this
I do not waste my time trying        should exactly be stated, not
for different numbers of             try again with alternative
tickets!                             search options!                  noni.marceau@gmail.com




ForeSee Results, Inc. Confidential                        248                                          Satisfaction Performance Report
Date Created: 07/01/2010


                                                    Get rid of the countdown clock -
                                                    panicky
                                                    service & mailing charges are
                                                    disgusting. you should be
                                                    ashamed of yourselves.
                                                    please reduce these charges
just checking when tickets will                     to a more realistic and fair
be mailed                                           price.                           jerrypurvis@blueyonder.co.uk
                                                    Better search engine with
                                                    more accurate results in an
                                                    appropriate order. EG today I
                                                    searched for Sheffield events
Wasn't looking to purchase                          but in the list were events in
today                                               York and other areas.

Need to wait for money to go                        Interactive seat maps. for
in the bank. Tickets were                           example as seen on odeon
more expensive than thought.                        website                        jade.blair@hotmail.com
just browsing

                                                    make sure they at least have
cause i didnt want to                               more tickets!                  kirstygalghana@hotmail.com
Nothing appealed
                                                    Please don't send my address
Tickets are not available until                     or E-Mail address to 3rd
tomorrow                        Artist performing   parties.
did not have anything I wanted
to see                                                                             adele.hughes1@hotmail.co.uk

                                                    dont advertise tickets and then
                                                    dont sell them. better seating
you didnt sell the tickets                          layout and more explanation     philipmazurke@hotmail.co.uk
check dates                                         seat selection
checking prices                                     none




see above - by the time I did
the code word as fast AS i
COULD NONE WERE
AVAilabvle




ForeSee Results, Inc. Confidential                                     249                                          Satisfaction Performance Report
Date Created: 07/01/2010


                                                                                             michael.morgan34@btinternet.
                                                                                             com
Tickets not on sale!
                                                           improve the security password
                                                           code you have to type in , it is
                                                           not always clear and very
                                                           annoying, it sometimes stops
                                                           me using your site to
                                                           purchase,as after the 3rd or
                                                           4th attempt, i give up and go
not available                                              elsewhere                        jh211155@blueyonder.co.uk
was only looking at how much
tickets cost

                                                                                             jackiemason661@tiscali.co.uk
tickets sold out                                                                             imogen.gimblett@yahoo.com
not on sale/dont have presale
code                                                       no                                crapsshooter@hotmail.com
                                                                                             paulgap@btconnect.com
Want to find friends to go with
before booking                                                                               gavgreen1@gmail.com
tickets were sold out for the
event i was interested in

just wanted to know the prices                                                               A.Murgida@talktalk.net

                                                           There needs to be an easy
                                                           and obvious way to get to your
wasn't intending to                                        account                        cglefler@scdk.org
                                                                                          annlyon@hotmail.com
the event i would like to buy
tickets for arent up yet.
sold out

                                                           Better option to look at
Just looking                                               adjacent dates for same show

                                                           The search function could
There were no tickets that I                               have more sorting options, so
wished to purchase at this                                 you didn't get multiple results   twisted.little.plaything@hotmail
time.                                The act, obviously!   for the same artist/act.          .com
just browsing
                                                           let us be able to speak to
                                                           someone very confusing to
couldnt find how to, very poor                             difficult                  platinumgas@talktalk.net


ForeSee Results, Inc. Confidential                                             250                                              Satisfaction Performance Report
Date Created: 07/01/2010


                                                                                                      manikandan.ramani@gmail.co
coukdnt find tickets                                                                                  m



Not able to                                                                                           susan.chivers@virgin.net
No tickets available
Reviewing recent concert

not available
                                                                   to be abole to navigate
Not sure how many tickets we                                       backwards from the ticket
want.                                                              selection page.
                                                                   didn't know about the seat
got to get money first                                             map on web site.                   adkewn@googlemail.com

there was not any events of                                        pages seem to take ages to
the kind that im looking for                                       load,,, never any info of how to
planned                                                            joing the priority club!!!!! :-( simon@divvy.co.uk




                                                                   I will recommend everyone to
                                     Reliable suppliers, that is   stay away from Ticketmaster.
                                     anyone but Ticketmaster       You can't be trusted.              helfel@hotmail.co.uk
its 2.12 am i need to speak
with other people first and they
are all asleep                                                                                        cameron752@aol.com


as above - I am beginning to
think that there are no                                            Don't offer tickets unless there
Wimbledon tickets available                                        are some available




ForeSee Results, Inc. Confidential                                                     251                                         Satisfaction Performance Report
Date Created: 07/01/2010




                                     answer the phone lines and
                                     don't charge for 22mins of
As above                             rubbish music!
Couldn't find the group rate
that was advertised in the           The Group Booking option
ticketmaster groups magazine,        seems to disappear once you
didn't have definite group           begin looking for a specific
numbers.                             event.
just looking

Not available
wasn't why I was visiting
Need to verify with a friend




ForeSee Results, Inc. Confidential                     252          Satisfaction Performance Report
Date Created: 07/01/2010


Not happy with side seats
automatically allocated, yet
unable to search for available
tickets further back but more in
middle of a row.

                                     no.
I need to speak to a friend to       better description/ indication of
arrange dates                        seats                             clarkey1978@hotmail.co.uk

purchased days ago                   tell me where my tickets are      broyle@ccm.ac.uk




                                     Greater opportunity to see
Couldn't get answer to my            exactly what tickets are
query - didn't have the choice       available and greater ability to
of ticket required.                  contact a human being!           email_laura@yahoo.com
                                                                      cdmandy@rogers.com
                                     Better catogrisation. Most is to
Artist i wanted to see wasn't        general. ie most metal is under
preforming within a 50 mile          rock and most rock is under
radius                               pop or alternative.


ticket booking down for
maintenance                          give notice of down times.        nick.smith@wr98nr.fsnet.co.uk
                                                                       stangar_216@hotmail.com
Nothing on that I want to go to      More specific search facility -
during my stay in UK                 to be able to put dates in



undecided
no tickets avalible




ForeSee Results, Inc. Confidential                        253                                          Satisfaction Performance Report
Date Created: 07/01/2010




                                                                       cwinham@btinternet.com
Waiting for tickets to become
available at 8:30pm
                                     get more justin bieber tickets
                                     for glasgow!
becasue i was looking to see
who was touring and no bands
i like are yet.                      no                                no


                                     When you click on a page
                                     from your search results and
                                     then click back it takes you
                                     back to the very beginning of
                                     the search results. This is can
                                     be quite annoying if you are
I was only browsing.                 near the end of the results.


                                                                       alimcd6@hotmail.com
error- debited gift card but no
tickets processed                                                      sar_ahd@hotmail.co.uk
not ready to book. just finding
price                                none                              kevinaustjn1951@aol.co.uk




see above

Just looking for future              make it easier to get back to a
reference.                           list of events from an artist




ForeSee Results, Inc. Confidential                       254                                       Satisfaction Performance Report
Date Created: 07/01/2010




                                                                         charmainehoward@hotmail.co
no information on vip ticket                                             m
wAS JUST LOOKING
no scottish dates
                                     able to track ticket purchase
was not planning to                  from first page
nothing i wanted to see              to be able to go back pages
The cost of the users' tickets
were far too high. Double to
treble the face value.
                                                                         tomwright@live.co.uk
I was only browsing
                                                                         katie.fraser@virgin.net

Too expensive
                                     better e-mail notifications of
                                     perforemers much sooner.
                                     Also if you like this artist then
didn't find anything                 you would like....
not a concert with acdc in uk
                                     Clearer instructions about how
I couldn't                           to purchase tickets.           marshalllawhon@hotmail.com
no events i wanted to see            no

                                                                         aidenhodgson@sheffins.co.uk
nothing on of interest
just looking at prices for Global
Gathering                            NO                                  redmond.david@ymail.co.uk
timed release of tickets
wrong information                    GET YOUR FACTS RIGHT

                                     More search options for
                                     location, book more metal
No bands i wanted to see             bands


                                     yes - make it easier to contact
                                     a human being. Or make
I was after a refund for a           emailing customer services
cancellation                         easier.                         janewayne2008@tiscali.co.uk
couldnt find anything i wanted                                       spangledangles@blueyonder.
to go to.                                                            co.uk




ForeSee Results, Inc. Confidential                         255                                         Satisfaction Performance Report
Date Created: 07/01/2010




                                                                         richardd.humphreys@blueyon
                                                                         der.co.uk




no tickets available                                                     william35@live.co.uk
i did not find any favourable        deals so that shows are
ticket rate                          accessible to everyone

                                                                         sarah_mcghie2@hotmail.com
                                     The ability to select seats
Was just checking prices and         would be great. This was not
availability. My husband will        available, at least for the event
purchase.                            I am interested in.

                                     To have a blurb on the shows.
                                     I could not get any information
                                     up about another show i see
                                     you have tickets for. I would
                                     like further information on
                                     'Keeping up an Apperance'. At
Tickets not available                Whitley Bay Play House.         bettyscragg@hotmail.co.uk
Tracking an order
Hadn't finally decided on date
                                     local area is too large. i.e.
                                     north west England includes
                                     Cardiff which is a long way
                                     from Manchester and is part of
                                     Wales which should be a
tickets not on sale yet              completely separate area.      ellen@zychem-ltd.co.uk

Already made - yesterday




ForeSee Results, Inc. Confidential                        256                                         Satisfaction Performance Report
Date Created: 07/01/2010


Got some good ideas but just
need some time to think them
through
printed off recently receipts for
recently bought tickets

wasnt looking for tickets today                                         curtis@curtis9799.fsnet.co.uk
                                     Make it easier to get
                                     Wimbledon tickets                  themass15@aol.com
Tickets for the event not yet on
sale.

                                                                        cavallymariny@yahoo.it
just looking what was available
for the future.                      more choice on seating!

                                     We need more time to fill in
                                     the forms. The timer makes
My gift card didn't work online.     me very stressed!

Tried desperately to buy
wimbledon tickets but to no
avail. So disappointed                                                  mary_c_crocker@hotmail.com

Tickets not available                                                   maryfearon@msn.com


too expensive                        ensure all fees visible up front




                                                                        jhne15622@live.co.uk
                                                                        macca_624@hotmail.com
                                     Say if no more tickets
                                     available when providing
                                     schedule of availability -
                                     creates expectation and then
No tickets available                 not available


It kep logging me out




ForeSee Results, Inc. Confidential                        257                                           Satisfaction Performance Report
Date Created: 07/01/2010




browsing only                                                        charles.simpson@saffery.com

Need to check to see if to           more images of previous
book for more people.                events/preformers               meghannbailie@hotmail.com
tickets not avaiable
waiting to have the money                                            davidkorina@msn.com




                                     It was very difficult to find
                                     contact details to send a
                                     complaint!
Got an error page yesterday
with no explanation why and a
message that ticketmaster
didn't know if my order had          Stop using that we do not
been processed which is just         know if your transaction was
pants! So today I'm trying to        successful message - it's
check if my order was in fact        scary - change it so customers
successful before I order            can be confident in using your
another 2 expensive tickets.         site.                          sheila.dall@btinternet.com
Didn't find something                Specify when an event is sold
interesting                          out.                           gui_cruch@hotmail.com
                                     Ticketmaster points scheme
                                     for purchasing events. You
                                     could then use the points to
                                     gain tickets to exclusive
                                     ticketmaster events or use
                                     them as a discount for
                                     purchasing music on Itunes,
Tickets weren't available yet        etc                            tudgy_u_biggen@hotmail.com

i intended too
just looking

Have already got tickets for
the event. Just wondered if
they'd sold out or not.




ForeSee Results, Inc. Confidential                         258                                     Satisfaction Performance Report
Date Created: 07/01/2010


too expensive and your               the whole site needs
website is one of the most           revamping as it is extremely
irritating i have come across        annoying to use and navigate      sbrown7049@aol.com


                                     Make it easier to find the help
                                     section

                                                                       fajetaslicekate@hotmail.co.uk



NO MONEY                             BOOBIES                           grmrz75@gmail.com
Just wanted to change
address!
haven't yet made a final
decision

                                     Remove to input details, i feel
                                     this could discriminate against
                                     the less PC minded/disabled dochertyscott23@yahoo.co.uk
finding out the prices of tickets
to jersey boys to buy at a later
date.                                                                  dabeast1@hotmail.co.uk

Just looking for ideas today                                           janet2gaskell@btinternet.com
didn't find what i was looking
for

web page expired and this
survery popped up before I
could purchase. Will try again       be able to get back withou
when I have finished this            page expiring                     the.hacketts@ntlworld.com

printed tickets only




                                     I think ticketmaster is a user
Tickets go on sale friday            friendly site.                    darrenmalley@yahoo.co.uk
need to check dates with
partner                                                                deegee9uk@yahoo.co.uk




ForeSee Results, Inc. Confidential                        259                                          Satisfaction Performance Report
Date Created: 07/01/2010




didnt find anything i wanted to
see.
can't afford                    using site I trust




ForeSee Results, Inc. Confidential                   260   Satisfaction Performance Report
Date Created: 07/01/2010




                 Satisfaction
    Date                                  pv             referrer                    ref_url                   flash
                    Score

                                                                          http://www.google.co.uk/url?sa
                                                                          =t&source=web&ct=res&cd=1
                                                                          &ved=0CBoQFjAA&url=http%3
                                                                          A%2F%2Fwww.ticketmaster.c
                                                                          o.uk%2F&rct=j&q=ticketmaster
                                                                          &ei=LPoETLbBNtaU4gaoz-
                                                                          3LDg&usg=AFQjCNHKgre8gk
 06/01/2010           100            6         www.google.co.uk           MnnG8gldnbzCcugrjZYw           10



                                                                          http://www.google.com/search
 06/01/2010            67            14        www.google.com             ?q=ticketmaster              10

 06/01/2010           100            5                                                                   10


 06/01/2010            93            13                                                                   10
                                                                          http://www.wewillrockyou.co.uk
 06/01/2010            44            6         www.wewillrockyou.co.uk    /tickets/                       10
                                                                          http://search.hp.my.aol.co.uk/a
                                                                          ol/search?&query=opera+lond
                                                                          on&invocationType=tb50hpcnn
 06/01/2010            34            19        search.hp.my.aol.co.uk     bie7-en-gb                      10

 06/01/2010            89            15                                                                  10

 06/01/2010           100            11        www.ticketmaster.co.uk     http://www.ticketmaster.co.uk/ 10


 06/01/2010           100            9                                                                   10
                                                                          http://www.o2blueroom.co.uk/e
 06/01/2010            85            49        www.o2blueroom.co.uk       vents/England-Rugby/346        10
                                                                          http://www.ticketmaster.co.uk/
 06/01/2010            74            42        www.ticketmaster.co.uk     pre_sale/4cw0hg.html           10




ForeSee Results, Inc. Confidential                                  261                                        Satisfaction Performance Report
Date Created: 07/01/2010




                                                                       http://liveallaccess.com/mailer/
                                                                       admin/index.php?Page=Stats&
                                                                       Action=Newsletters&SubActio
 06/01/2010            30            6    liveallaccess.com            n=ViewSummary&id=387             10
 06/01/2010            67            12                                                                 10
                                                                       http://www.o2blueroom.co.uk/e
 06/01/2010             0            29   www.o2blueroom.co.uk         vents/Lady-Gaga/366              10
                                                                       http://www.o2blueroom.co.uk/a
 06/01/2010           100            61   www.o2blueroom.co.uk         bout-priority-tickets            10

                                                                       http://www.google.com/search
                                                                       ?source=ig&hl=en&rlz=1G1G
                                                                       GLQ_ENGB359&q=london+pa
                                                                       lladium&aq=0&aqi=g10&aql=&
 06/01/2010            78            8    www.google.com               oq=london+pall&gs_rfai=        10
                                                                       http://www.google.co.uk/url?sa
                                                                       =t&source=web&ct=res&cd=5
                                                                       &ved=0CDMQFjAE&url=http%
                                                                       3A%2F%2Fwww.ticketmaster.
                                                                       co.uk%2FGreen-Day-
                                                                       tickets%2Fartist%2F768353&r
                                                                       ct=j&q=when+will+i+get+my+g
                                                                       reen+day+tickets&ei=ZCkFTP
                                                                       bdIIT14Abi8fDLDg&usg=AFQj
                                                                       CNH3xysa9KEQluOSJ_3dc3ic
                                                                       3VGH-
                                                                       A&sig2=YjtGhO5zC11rA_oUV
 06/01/2010            56            5    www.google.co.uk             _ZzOQ                          10
                                                                       http://www.ticketmastereurope.
 06/01/2010            26            29   www.ticketmastereurope.com   com/                           10

 06/01/2010            78            13                                                              10
                                                                       http://www.google.co.uk/searc
                                                                       h?hl=en&rls=com.microsoft%3
                                                                       Aen-gb%3AIE-
                                                                       SearchBox&rlz=1I7ACAW_en
                                                                       &q=theatre+tickets&aq=f&aqi=
 06/01/2010            52            11   www.google.co.uk             g10&aql=&oq=&gs_rfai=         10
                                                                       http://www.google.com/search
                                                                       ?q=the+pixies+uk+tour&ie=utf-
                                                                       8&oe=utf-
                                                                       8&aq=t&client=firefox-
                                                                       a&rlz=1R1RNFA_en___GB34
 06/01/2010            41            17   www.google.com               5                             10


ForeSee Results, Inc. Confidential                            262                                            Satisfaction Performance Report
Date Created: 07/01/2010


                                                                   http://www.google.co.uk/searc
                                                                   h?hl=en&source=hp&q=ticket
                                                                   master+uk&rlz=1R2DKUK_en
                                                                   GB362&aq=1&aqi=g10&aql=&
 06/01/2010            89            11   www.google.co.uk         oq=ticket&gs_rfai=            10

                                                                   http://www.o2blueroom.co.uk/a
                                                                   bout-priority-
                                                                   tickets?cm_mmc_o=TBBTkwA
                                                                   L*5ybBybfY*O+C+5ybBybfY+_
                                                                   yzEp*5ybBybfY+_yzEpjBn+5y
                                                                   bBybfYjw0zgf&cm_guid=1-_-
                                                                   100000000000000044927-_-
                                                                   4435108898&cm_mmc=Googl
                                                                   e_o2priority-_-Z+-
                                                                   +Priority+Brand-_-
                                                                   Priority+Brand-_-
                                                                   o2+priority_Exact%7C-
                                                                   %7C10000000000000004492
 06/01/2010            89            16   www.o2blueroom.co.uk     7                             10


 06/01/2010            82            10                                                           10
                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&cd=1&ved=0
                                                                   CBoQFjAA&url=http%3A%2F
                                                                   %2Fwww.ticketmaster.co.uk%
                                                                   2F&rct=j&q=ticketmaster&ei=C
                                                                   F4FTJLpAsSJ4gb-
                                                                   mvzLDg&usg=AFQjCNHKgre8
 06/01/2010            89            20   www.google.co.uk         gkMnnG8gldnbzCcugrjZYw         10

 06/01/2010            19            5                                                           10

                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&cd=1&ved=0
                                                                   CCIQFjAA&url=http%3A%2F%
                                                                   2Fwww.ticketmaster.co.uk%2F
                                                                   &rct=j&q=theatre+tickets&ei=-
                                                                   FcFTPrSA4z00gT7qZT3Ag&u
                                                                   sg=AFQjCNHKgre8gkMnnG8g
 06/01/2010           100            9    www.google.co.uk         ldnbzCcugrjZYw                 10

 06/01/2010            89            34                                                          10




ForeSee Results, Inc. Confidential                           263                                       Satisfaction Performance Report
Date Created: 07/01/2010




 06/01/2010            82            20                                                                   10


 06/01/2010            85            8                                                                 10
                                                                        http://www.o2blueroom.co.uk/e
 06/01/2010            78            122   www.o2blueroom.co.uk         vents/Lady-Gaga/366            10
                                                                        http://www.google.co.uk/url?sa
                                                                        =t&source=web&ct=res&cd=1
                                                                        &ved=0CBQQFjAA&url=http%
                                                                        3A%2F%2Fwww.ticketmaster.
                                                                        co.uk%2FJeff-Beck-
                                                                        tickets%2Fartist%2F734527&r
                                                                        ct=j&q=jeff+beck&ei=QGcFTI
                                                                        OIB8H44AbzlfC1Ag&usg=AFQ
                                                                        jCNHxEsqKQdfDAyYpW_J-
 06/01/2010           100            14    www.google.co.uk             9e_oNuPBjg                     10

 06/01/2010            74            5                                                               10
                                                                        http://www.wembleyarena.co.u
 06/01/2010            44            70    www.wembleyarena.co.uk       k/                           10

 06/01/2010            96            8                                                                    10
                                                                        http://www.ticketmaster.co.uk/
 06/01/2010            89            12    www.ticketmaster.co.uk       section                           10
                                                                        http://www.google.co.uk/searc
                                                                        h?source=ig&hl=en&rlz=1G1G
                                                                        GLQ_ENUK372&q=ticketmast
                                                                        er+uk&aq=1&aqi=g10&aql=&o
 06/02/2010            30            19    www.google.co.uk             q=tick&gs_rfai=                   10
                                                                        http://www.princesstheatre.org.
                                                                        uk/whatson.asp?VenueID=107
 06/02/2010            67            12    www.princesstheatre.org.uk   &_date=2010-8                     10
                                                                        http://www.google.co.uk/searc
                                                                        h?q=ticketmaster&ie=utf-
                                                                        8&oe=utf-
                                                                        8&aq=t&rls=org.mozilla:en-
 06/02/2010           100            5     www.google.co.uk             US:official&client=firefox-a      10

 06/02/2010            74            11                                                                   10




ForeSee Results, Inc. Confidential                            264                                              Satisfaction Performance Report
Date Created: 07/01/2010




                                                                       http://www.google.com/cse?q=
                                                                       ticketmaster&cx=partner-pub-
                                                                       7407478729887929%3Agiwg7
                                                                       y5iqcq&cof=FORID%3A11&sa
                                                                       fe=off&ie=UTF-
                                                                       8&hl=us&ad=w9&num=10&rurl
                                                                       =http%3A%2F%2Fsearch.myh
                                                                       eritage.com%2F%3Fq%3Dtick
                                                                       etmaster%26cx%3Dpartner-
                                                                       pub-
                                                                       7407478729887929%253Agiw
                                                                       g7y5iqcq%26cof%3DFORID%
                                                                       253A11%26safe%3Doff%26ie
 06/02/2010            96            24   www.google.com               %3DUTF-8%26hl%3Dus           10

 06/02/2010            30            6                                                               10
                                                                       http://www.google.co.uk/searc
                                                                       h?client=safari&rls=en&q=brig
                                                                       hton+center&ie=UTF-
                                                                       8&oe=UTF-
                                                                       8&redir_esc=&ei=x14GTJ3nI4
 06/02/2010            78            11   www.google.co.uk             n80wSsofWuDA                  10



 06/02/2010            85            14                                                               10
                                                                     http://www.ticketmaster.co.uk/
                                                                     browse?category=1&root=100
 06/02/2010            85            12   www.ticketmaster.co.uk     01                               10
                                                                     http://www.grandoperahousey
                                                                     ork.org.uk/prod-
                                          www.grandoperahouseyork.or productions_details.asp?pid=1
 06/02/2010           100            23   g.uk                       501&venueid=94                   10
                                                                     http://www.ticketmaster.co.uk/
 06/02/2010            89            29   www.ticketmaster.co.uk     section/concerts                 10
                                                                     http://www.brain-
                                                                     damage.co.uk/latest/roger-
                                                                     waters-uk-2011-concert-ticket-
 06/02/2010            82            13                              update.html                      10
                                                                     http://www.google.co.uk/searc
                                                                     h?hl=en&source=hp&q=ticket
                                                                     master&aq=0s&aqi=g-s2g1g-
                                                                     s3g1g-
 06/02/2010            93            36   www.google.co.uk           s3&aql=&oq=tickw&gs_rfai=        10


ForeSee Results, Inc. Confidential                           265                                           Satisfaction Performance Report
Date Created: 07/01/2010




                                                                        http://www.getmein.com/rock-
                                                                        and-pop/jason-derulo--
                                                                        tickets.html?s_kwcid=TC|1785
                                                                        4|jason%20derulo%20concert|
                                                                        |S||5181558627&gclid=CKDkr
 06/02/2010            74            3    www.getmein.com               JLsgaICFUcA4wodMxUjFQ        10

 06/02/2010            85            14   www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10

                                                                        http://www.google.co.uk/searc
                                                                        h?sourceid=navclient&aq=0&o
                                                                        q=ticketmaster&hl=en-
                                                                        GB&ie=UTF-
                                                                        8&rlz=1T4DKUK_en-
 06/02/2010            74            14   www.google.co.uk              GB___GB291&q=ticketmaster 10
                                                                        http://by149w.bay149.mail.live.
                                                                        com/mail/InboxLight.aspx?Fol
                                                                        derID=00000000-0000-0000-
                                                                        0000-
                                                                        000000000001&InboxSortAsc
                                                                        ending=False&InboxSortBy=D
 06/02/2010           100            30   by149w.bay149.mail.live.com   ate&n=211581801                 10

 06/02/2010            70            39   www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10
                                                                        http://www.o2blueroom.co.uk/e
 06/02/2010            41            28   www.o2blueroom.co.uk          vents/Roger-Waters/362         10

 06/02/2010            74            6    www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10
                                                                        http://www.google.co.uk/searc
                                                                        h?sourceid=navclient&aq=0h&
                                                                        oq=joe&ie=UTF-
                                                                        8&rlz=1T4ADFA_enGB335GB
                                                                        335&q=joe+longthorne+tour+d
 06/02/2010           100            12   www.google.co.uk              ates                           10
                                                                        http://www.tinthepark.com/cont
 06/02/2010           100            70   www.tinthepark.com            ent/default.asp?page=s6_1      10




ForeSee Results, Inc. Confidential                             266                                           Satisfaction Performance Report
Date Created: 07/01/2010




                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&ct=res&cd=1
                                                                   &ved=0CBoQFDAA&url=http%
                                                                   3A%2F%2Fwww.ticketmaster.
                                                                   co.uk%2F&rct=j&q=ticketmast
                                                                   er&ei=A9UGTKm4IJOT4gac4b
                                                                   DUDA&usg=AFQjCNHKgre8g
 06/02/2010             0            18   www.google.co.uk         kMnnG8gldnbzCcugrjZYw          0

 06/02/2010            67            29                                                          10

 06/02/2010            29            9                                                           10

                                                                   http://www.o2blueroom.co.uk/a
                                                                   bout-priority-
                                                                   tickets?cm_mmc_o=TBBTkwA
                                                                   L*5ybBybfY*O+C+5ybBybfY+_
                                                                   yzEp*5ybBybfY+_yzEpjin+_kA
                                                                   wyBBFjw0zgf&cm_guid=1-_-
                                                                   100000000000000044922-_-
                                                                   4435108898&cm_mmc=Googl
                                                                   e_o2priority-_-Z+-
                                                                   +Priority+Brand-_-
                                                                   Priority+Brand-_-
                                                                   02+blueroom_Exact%7C-
                                                                   %7C10000000000000004492
 06/02/2010            85            30   www.o2blueroom.co.uk     2                             10

 06/02/2010            59            16                                                          10

                                                                   http://www.google.co.uk/searc
                                                                   h?sourceid=navclient&aq=0&o
                                                                   q=ticker&hl=en-GB&ie=UTF-
                                                                   8&rlz=1T4HPEB_en-
                                                                   GBUS244US245&q=ticketmas
 06/02/2010            33            35   www.google.co.uk         ter                           10

 06/02/2010           100            26                                                          10

 06/03/2010            70            25                                                          10




ForeSee Results, Inc. Confidential                           267                                      Satisfaction Performance Report
Date Created: 07/01/2010


                                                                        http://www.google.co.uk/searc
                                                                        h?q=ticketmaster&ie=utf-
                                                                        8&oe=utf-
                                                                        8&aq=t&client=firefox-
                                                                        a&rlz=1R1GGLL_en-
 06/03/2010           100            9    www.google.co.uk              GB___GB372                    10


 06/03/2010            85            61                                                                10

 06/03/2010            70            46                                                               10
                                                                        http://www.google.co.uk/searc
                                                                        h?q=ticketmaster&rls=com.mic
                                                                        rosoft:en-gb:IE-
                                                                        SearchBox&ie=UTF-
                                                                        8&oe=UTF-
                                                                        8&sourceid=ie7&rlz=1I7ADRA
                                                                        _en&redir_esc=&ei=O6EHTJz
 06/03/2010           100            16   www.google.co.uk              eCZm60gSYs5lh                 10

 06/03/2010           100            21                                                                10

 06/03/2010            78            9                                                                 10

 06/03/2010            37            10                                                                10

                                                                        http://www.google.com/search
                                                                        ?hl=en&rlz=1G1DSGICENGB3
                                                                        13&q=ticketmaster+uk+&aq=f
 06/03/2010            45            6    www.google.com                &aqi=g10&aql=&oq=&gs_rfai= 10

 06/03/2010             7            15   www.sethlakeman.co.uk         http://www.sethlakeman.co.uk/ 10
                                                                        http://by151w.bay151.mail.live.
                                                                        com/mail/InboxLight.aspx?Fol
                                                                        derID=00000000-0000-0000-
                                                                        0000-
                                                                        000000000001&InboxSortAsc
                                                                        ending=False&InboxSortBy=D
 06/03/2010            67            33   by151w.bay151.mail.live.com   ate&n=112998994                 10

 06/03/2010            30            15                                                                10

 06/03/2010            41            9                                                                 10




ForeSee Results, Inc. Confidential                           268                                             Satisfaction Performance Report
Date Created: 07/01/2010


                                                                        http://www.google.co.uk/searc
                                                                        h?sourceid=navclient&aq=1&o
                                                                        q=ticket&ie=UTF-
                                                                        8&rlz=1T4ACAW_en___GB34
 06/03/2010           100            9    www.google.co.uk              5&q=ticketmaster+uk           10

 06/03/2010            63            10                                                                 10


 06/03/2010            70            10                                                                10
                                                                        http://fsmail02.orange.co.uk/w
                                                                        ebmail/en_GB/read.html?FOL
                                                                        DER=SF_INBOX&IDMSG=236
                                                                        2&ORIGIN=SYSTEM_FOLDE
 06/03/2010            78            9    fsmail02.orange.co.uk         R                              10

 06/03/2010            52            16                                                                 10
                                                                        http://sn130w.snt130.mail.live.
                                                                        com/mail/InboxLight.aspx?n=1
 06/03/2010            81            7    sn130w.snt130.mail.live.com   664568622                       10

 06/03/2010             0            23                                                               10
                                                                        http://uk.mc251.mail.yahoo.co
                                                                        m/mc/welcome?.gx=1&.tm=12
                                                                        75581220&.rand=cp6sp31o39
 06/03/2010            59            10   uk.mc251.mail.yahoo.com       kr4                           10

                                                                        http://bl107w.blu107.mail.live.c
                                                                        om/mail/InboxLight.aspx?Fold
                                                                        erID=00000000-0000-0000-
                                                                        0000-
 06/03/2010            33            4    bl107w.blu107.mail.live.com   000000000001&n=810573096 10
                                                                        http://www.google.co.uk/searc
                                                                        h?q=ticketmaster&rls=com.mic
                                                                        rosoft:en-gb:IE-
                                                                        SearchBox&ie=UTF-
                                                                        8&oe=UTF-
                                                                        8&sourceid=ie7&rlz=1I7ADRA
                                                                        _en&redir_esc=&ei=Y9kHTIbg
 06/03/2010           100            16   www.google.co.uk              PI3w0wSVpbVp                     10

 06/03/2010            96            8                                                                  10

 06/03/2010            89            16                                                                 10




ForeSee Results, Inc. Confidential                           269                                              Satisfaction Performance Report
Date Created: 07/01/2010




 06/03/2010            85            17                                                               10
                                                                        http://www.google.co.uk/searc
                                                                        h?q=ticket+master&ie=utf-
                                                                        8&oe=utf-
                                                                        8&aq=t&client=firefox-
                                                                        a&rlz=1R1GPCK_en-
 06/03/2010            70            24   www.google.co.uk              GB___GB367                    10
                                                                        http://us.mc529.mail.yahoo.co
                                                                        m/mc/welcome?.gx=1&.tm=12
                                                                        75588646&.rand=d7s2dg635a
 06/03/2010             0            23   us.mc529.mail.yahoo.com       nvd                           10


 06/03/2010            44            38                                                                10

 06/03/2010            70            22                                                                10

 06/03/2010            82            35                                                                 10
                                                                        http://sn128w.snt128.mail.live.
                                                                        com/mail/InboxLight.aspx?Fol
                                                                        derID=00000000-0000-0000-
                                                                        0000-
                                                                        000000000001&InboxSortAsc
                                                                        ending=False&InboxSortBy=D
 06/03/2010            74            7    sn128w.snt128.mail.live.com   ate&n=1750674120                10

 06/03/2010            30            19   www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10

                                                                        http://uk.mg40.mail.yahoo.com
 06/03/2010            22            12   uk.mg40.mail.yahoo.com        /dc/launch?rand=855721716 10

 06/03/2010            78            25                                                                10

 06/03/2010            92            9                                                                 10

 06/03/2010            41            8    www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10
                                                                        http://email10.orange.co.uk/we
                                                                        bmail/en_GB/read.html?IDMS
                                                                        G=6849&FOLDER=SF_INBO
                                                                        X&ORIGIN=SYSTEM_FOLDE
                                                                        R&SORTBY=1&PAGE_RETU
 06/03/2010            81            9    email10.orange.co.uk          RN=1                           10




ForeSee Results, Inc. Confidential                           270                                             Satisfaction Performance Report
Date Created: 07/01/2010


                                                                        http://sn115w.snt115.mail.live.
                                                                        com/mail/InboxLight.aspx?Fol
                                                                        derID=00000000-0000-0000-
                                                                        0000-
                                                                        000000000001&InboxSortAsc
                                                                        ending=False&InboxSortBy=D
 06/03/2010           100            17   sn115w.snt115.mail.live.com   ate&n=1520175428                10

 06/03/2010            93            27                                                                10
                                                                        http://email10.orange.co.uk/we
                                                                        bmail/en_GB/read.html?FOLD
                                                                        ER=SF_INBOX&IDMSG=6797
                                                                        &ORIGIN=SYSTEM_FOLDER
 06/03/2010            74            6    email10.orange.co.uk          &SORTBY=1                      10
                                                                        http://www.google.co.uk/searc
                                                                        h?sourceid=navclient&aq=1&o
                                                                        q=ticket&ie=UTF-
                                                                        8&rlz=1T4GGHP_enGB364GB
 06/03/2010            78            30   www.google.co.uk              364&q=ticketmaster+uk          10

 06/03/2010            45            9                                                                10
                                                                        http://www.fastbrowsersearch.
                                                                        com/results/results.aspx?sp=1
                                                                        &q=hiag+hall++wigan+events
                                                                        &c=web&s=DSPS&v=1&tid=9
                                                                        C389785-03BD-4A92-9751-
 06/03/2010            89            52   www.fastbrowsersearch.com     8CC5BB576572                  10


 06/03/2010            30            19                                                                10

                                                                        http://www.getmein.com/family-
                                                                        events/royal-horse-gala-
 06/04/2010            78            3    www.getmein.com               tickets.html?cid=email0610101 10

 06/04/2010            78            26                                                                10
                                                                        http://www.google.co.uk/url?sa
                                                                        =t&source=web&cd=1&ved=0
                                                                        CCcQFjAA&url=http%3A%2F
                                                                        %2Fwww.ticketmaster.co.uk%
                                                                        2F&rct=j&q=concert++&ei=Teo
                                                                        ITPyjH8GK4gb_yZC0AQ&usg
                                                                        =AFQjCNHKgre8gkMnnG8gld
 06/04/2010            22            18   www.google.co.uk              nbzCcugrjZYw                   10




ForeSee Results, Inc. Confidential                           271                                             Satisfaction Performance Report
Date Created: 07/01/2010




 06/04/2010           100            4                                                                    10



 06/04/2010            48            48                                                                   9

 06/04/2010             4            14                                                                   10
                                                                        http://www.google.co.uk/searc
                                                                        h?hl=en&source=hp&q=lady+g
                                                                        aga+tickets&meta=&aq=5&aqi
                                                                        =g10&aql=&oq=lady+gaga&gs
 06/04/2010             4            13   www.google.co.uk              _rfai=                            0
                                                                        http://by128w.bay128.mail.live.
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                                                                        derID=00000000-0000-0000-
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 06/04/2010            93            8    by128w.bay128.mail.live.com   ate&n=1487640103                  10
                                                                        http://www.google.co.uk/url?sa
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 06/04/2010            89            33   www.google.co.uk              ldnbzCcugrjZYw                    10
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                                                                        h?sourceid=navclient&aq=2h&
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 06/04/2010            63            8    www.google.co.uk              =ticketmaster.co.uk               10
                                                                        http://uk.yhs.search.yahoo.co
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 06/04/2010            96            29   uk.yhs.search.yahoo.com       ncert%20tickets                   10
                                                                        http://co117w.col117.mail.live.
                                                                        com/mail/InboxLight.aspx?n=1
 06/04/2010            70            9    co117w.col117.mail.live.com   555328304                         10

 06/04/2010            26            13                                                                   10




ForeSee Results, Inc. Confidential                           272                                               Satisfaction Performance Report
Date Created: 07/01/2010




 06/04/2010            48            13                                                              9
                                                                        http://www.getmein.com/more-
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 06/04/2010           100            3    www.getmein.com               456855132                    10

 06/04/2010            37            72                                                                10

                                                                        http://www.google.co.uk/searc
                                                                        h?source=ig&hl=en&rlz=&q=tic
                                                                        ketmaster+uk&aq=1&aqi=g10
 06/04/2010            96            24   www.google.co.uk              &aql=&oq=ticket&gs_rfai=      10

                                                                        http://www.google.co.uk/url?sa
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 06/04/2010             4            9    www.google.co.uk              1k0LcI545kEkcg                 10

 06/04/2010            22            62                                                                 10
                                                                        http://by146w.bay146.mail.live.
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                                                                        derID=00000000-0000-0000-
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 06/04/2010            93            20   by146w.bay146.mail.live.com   ate&n=976793587                 10

                                                                        http://uk.search.yahoo.com/se
                                                                        arch?p=ticketmaster+concert+
 06/04/2010            22            4    uk.search.yahoo.com           tickets&ei=UTF-8&fr=moz35      10
                                                                        http://www.ticketmaster.co.uk/
                                                                        section/arts_theater?tm_link=t
 06/04/2010            48            11   www.ticketmaster.co.uk        m_homeA_arts_header            10


ForeSee Results, Inc. Confidential                           273                                             Satisfaction Performance Report
Date Created: 07/01/2010


                                                                        http://www.theo2.co.uk/event/l
                                                                        ady-gaga-returns-to-the-o2-
                                                                        20101216.html?utm_source=N
                                                                        L100603&utm_medium=Week
                                                                        ly_Newsletter&utm_campaign
 06/04/2010            11            20   www.theo2.co.uk               =Weekly_Newsletter             10
                                                                        http://uk.mc246.mail.yahoo.co
                                                                        m/mc/welcome?.gx=1&.tm=12
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 06/04/2010            45            22   uk.mc246.mail.yahoo.com       7                              10

 06/04/2010            74            22   www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10

 06/04/2010            59            66                                                                 10
                                                                        http://www.wembleyarena.co.u
 06/04/2010             0            56   www.wembleyarena.co.uk        k/                              10
                                                                        http://sn125w.snt125.mail.live.
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 06/04/2010            89            11   sn125w.snt125.mail.live.com   ate&n=1126832470                10

 06/04/2010            89            12                                                                10

 06/04/2010            85            25                                                                10
                                                                        http://www.ticketmaster.co.uk/
 06/04/2010            70            87   www.ticketmaster.co.uk        section/concerts               10



 06/04/2010            70            31                                                                10

                                                                        http://www.google.co.uk/searc
                                                                        h?sourceid=navclient&ie=UTF-
                                                                        8&rlz=1T4GGLR_enGB224__
 06/05/2010            74            35   www.google.co.uk              229&q=dr+who+live             10

                                                                        http://www.google.co.uk/searc
                                                                        h?source=ig&hl=en&rlz=&=&q
                                                                        =ticketmaster+uk&aq=1&aqi=g
 06/05/2010            93            19   www.google.co.uk              10&aql=&oq=ticket&gs_rfai= 10

 06/05/2010            67            13                                                                10


ForeSee Results, Inc. Confidential                           274                                             Satisfaction Performance Report
Date Created: 07/01/2010


                                                                      http://www.o2blueroom.co.uk/a
 06/05/2010            67            65   www.o2blueroom.co.uk        bout-priority-tickets         10


 06/05/2010            78            31                                                                  10
                                                                      http://www.google.se/search?s
                                                                      ourceid=navclient&aq=0h&oq=
                                                                      &hl=sv&ie=UTF-
                                                                      8&rlz=1T4HPNN_svSE306SE
 06/05/2010            48            16   www.google.se               306&q=tickets+london               10
                                                                      http://search.bt.com/result?p=ti
 06/05/2010            70            38   search.bt.com               cketmaster                         10
                                                                      http://www.metroradioarena.co
                                                                      .uk/events/view.aspx?event=4
 06/05/2010             7            25   www.metroradioarena.co.uk   179                                10
                                                                      http://www.google.co.uk/searc
                                                                      h?q=TICKETMASTER&ie=utf-
                                                                      8&oe=utf-
                                                                      8&aq=t&rls=org.mozilla:en-
 06/05/2010            78            12   www.google.co.uk            GB:official&client=firefox-a       10

 06/05/2010            78            8                                                                   10

 06/05/2010            85            25                                                             10
                                                                      http://www.google.co.uk/searc
                                                                      h?hl=en&safe=off&&sa=X&ei=
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 06/05/2010            82            85   www.google.co.uk            &spell=1                      10

 06/05/2010            67            24                                                              10
                                                                      http://www.ticketmaster.co.uk/
 06/05/2010            30            7    www.ticketmaster.co.uk      section                        10


 06/05/2010            89            6    www.ticketmaster.co.uk      http://www.ticketmaster.co.uk/ 10
                                                                      http://www.google.co.uk/searc
                                                                      h?sourceid=navclient&aq=1&o
                                                                      q=tick&ie=UTF-
                                                                      8&rlz=1T4ACAW_en___GB37
 06/05/2010            26            20   www.google.co.uk            3&q=ticketmaster+uk            10

 06/05/2010            92            36                                                                  10




ForeSee Results, Inc. Confidential                           275                                              Satisfaction Performance Report
Date Created: 07/01/2010




                                                                          http://search.bt.com/result?p=ti
 06/05/2010            85            7     search.bt.com                  cketmaster&fr=slv8-bt-odtb       10

                                                                          http://www.theo2.co.uk/event/l
 06/06/2010            85            260   www.theo2.co.uk                es-miserables-20101003.html 10

 06/06/2010            33            40                                                                   10

                                                                          http://www.google.co.uk/url?sa
                                                                          =t&source=web&cd=1&ved=0
                                                                          CBQQFjAA&url=http%3A%2F
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                                                                          usg=AFQjCNHKgre8gkMnnG8
 06/06/2010            92            4     www.google.co.uk               gldnbzCcugrjZYw                 10
                                                                          http://www.officiallondontheatr
                                           www.officiallondontheatre.co.u e.co.uk/london_shows/show/it
 06/06/2010             8            40    k                              em109684/La-B%EAte/             10
                                                                          http://www.google.co.uk/searc
                                                                          h?hl=en&rlz=1R2GPEA_enGB
                                                                          371&q=french+derby+2010&bt
                                                                          nG=Search&aq=f&aqi=&aql=&
 06/06/2010            56            2     www.google.co.uk               oq=&gs_rfai=                    10

 06/06/2010            67            6                                                                    10

                                                                          http://www.theo2.co.uk/event/l
 06/06/2010           100            29    www.theo2.co.uk                es-miserables-20101003.html 10

 06/06/2010            74            78                                                                   10

 06/06/2010            78            20                                                                   10

 06/06/2010            96            21                                                                10
                                                                          http://www.bing.com/search?q
                                                                          =ticketmaster&form=QBLH&filt
                                                                          =all&qs=AS&sk=&pq=tic&sp=1
 06/06/2010            85            22    www.bing.com                   &sc=8-3                      10

 06/06/2010            89            44    www.ticketmaster.co.uk         http://www.ticketmaster.co.uk/ 10
                                                                          http://www.bing.com/search?q
                                                                          =ticketmaster&form=MSNH90
 06/06/2010            78            16    www.bing.com                   &mkt=en-gb&x=18&y=9            10


ForeSee Results, Inc. Confidential                            276                                               Satisfaction Performance Report
Date Created: 07/01/2010


                                                                   http://www.cirquedusoleil.com/
                                                                   en/shows/saltimbanco/tickets/l
 06/06/2010             0            69   www.cirquedusoleil.com   ondon.aspx                     10

                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&cd=1&ved=0
                                                                   CCUQFjAA&url=http%3A%2F
                                                                   %2Fwww.ticketmaster.co.uk%
                                                                   2FBlack-Eyed-Peas-
                                                                   tickets%2Fartist%2F726127&r
                                                                   ct=j&q=black+eyed+peas+con
                                                                   certs&ei=PdcLTL23HpWI0wS
                                                                   q9LFv&usg=AFQjCNHBHxEep
 06/06/2010           100            6    www.google.co.uk         g6RLs4iojIvSd7VlY-PcQ          10

                                                                   http://www.google.co.uk/searc
                                                                   h?sourceid=ie7&q=ticketmaste
                                                                   r&rls=com.microsoft:*:IE-
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                                                                   8&rlz=1I7ACAW&redir_esc=&
 06/06/2010            59            27   www.google.co.uk         ei=htULTJeAD-SJ4gbT-4ivAQ 10
                                                                   http://www.google.co.uk/searc
                                                                   h?sourceid=navclient&hl=en-
                                                                   GB&ie=UTF-
                                                                   8&rlz=1T4PCTA_enGB336GB
 06/06/2010            78            12   www.google.co.uk         336&q=ticketmaster            10

                                                                   http://www.google.co.uk/searc
                                                                   h?sourceid=navclient&ie=UTF-
                                                                   8&rlz=1T4GZHY_enGB231GB
 06/06/2010            78            19   www.google.co.uk         232&q=ticketmaster            10
                                                                   http://www.google.co.uk/searc
                                                                   h?sourceid=navclient&aq=0&o
                                                                   q=tic&ie=UTF-
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 06/06/2010            63            5    www.google.co.uk         374&q=ticketmaster            10
                                                                   http://www.google.co.uk/searc
                                                                   h?q=ticketmaster&rls=com.mic
                                                                   rosoft:en-gb:IE-
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 06/06/2010            89            25   www.google.co.uk         N_en                          10




ForeSee Results, Inc. Confidential                           277                                       Satisfaction Performance Report
Date Created: 07/01/2010




                                                                     http://www.google.co.uk/url?sa
                                                                     =t&source=web&cd=9&ved=0
                                                                     CEwQFjAI&url=http%3A%2F%
                                                                     2Fwww.getmein.com%2Fvenu
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                                                                     dome.html&rct=j&q=o2+arena
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                                                                     WAAQ&usg=AFQjCNFSMTU
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 06/06/2010            74            5    www.google.co.uk           3Q                             10

                                                                     http://www.google.co.uk/searc
                                                                     h?sourceid=navclient&aq=0&o
                                                                     q=ticketm&hl=en-GB&ie=UTF-
                                                                     8&rlz=1T4ADBF_en-
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 06/06/2010            74            17   www.google.co.uk           ter                           10

                                                                     http://webmail.aol.com/31888-
 06/06/2010            82            23   webmail.aol.com            111/aol-1/en-gb/Suite.aspx    10
                                                                     http://search.conduit.com/Res
                                                                     ults.aspx?q=playhouse+theatr
                                                                     e+edinburgh&ctid=CT1339827
                                                                     &octid=CT1339827&SearchSo
 06/06/2010            74            14   search.conduit.com         urce=1                        10
                                                                     http://www.google.co.uk/searc
                                                                     h?hl=en&source=hp&q=Get+
                                                                     me+in&aq=f&aqi=g10&aql=&o
 06/06/2010            96            6    www.google.co.uk           q=&gs_rfai=                   10

                                                                     http://www.aeglive.co.uk/event
 06/06/2010            93            9    www.aeglive.co.uk          s/2010/june/London             10
                                                                     http://www.google.co.uk/searc
                                                                     h?client=firefox-
                                                                     a&rls=org.mozilla%3Aen-
                                                                     US%3Aofficial&channel=s&hl=
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                                                                     +talent+tour&meta=&btnG=Go
 06/06/2010            85            16   www.google.co.uk           ogle+Search                    10

 06/06/2010            14            32                                                            10




ForeSee Results, Inc. Confidential                             278                                       Satisfaction Performance Report
Date Created: 07/01/2010




                                                                        http://www.google.co.uk/searc
                                                                        h?hl=en&safe=active&q=ticket
                                                                        master+uk&aq=1&aqi=g10&aq
 06/07/2010           100            31   www.google.co.uk              l=&oq=ticketmas&gs_rfai=        10
                                                                        http://www.barclaysatpworldto
                                          www.barclaysatpworldtourfinal urfinals.com/Tickets/Tickets-
 06/07/2010            78            27   s.com                         Google.aspx                     10
                                                                        http://www.couponcraze.com/v
 06/07/2010           100            8    www.couponcraze.com           ouchers/ticketmastercouk/       10
                                                                        http://www.millenniumstadium.
 06/07/2010           100            13   www.millenniumstadium.com com/events/21776.php                9
                                                                        http://www.google.co.uk/searc
                                                                        h?source=ig&hl=en&rlz=1G1T
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 06/07/2010           100            13   www.google.co.uk              cket&gs_rfai=                   10
                                                                        http://www.google.co.uk/searc
                                                                        h?hl=en&q=Ticketmaster&met
 06/07/2010            78            10   www.google.co.uk              a=                              9

 06/07/2010            56            10                                                                  10
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                                                                        om/mail/InboxLight.aspx?Fold
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 06/07/2010            82            12   bl121w.blu121.mail.live.com   ate&n=1596255350                 10
                                                                        http://www.ironworksvenue.co
 06/07/2010            41            18   www.ironworksvenue.com        m/whatson.php                    10
                                                                        http://www.google.co.uk/searc
                                                                        h?hl=en&source=hp&q=dance
                                                                        +nation+tour&meta=&aq=f&oq
 06/07/2010           100            11   www.google.co.uk              =                                10

 06/07/2010            74            24   www.doctorwholive.com         http://www.doctorwholive.com/ 10
                                                                        http://uk.mc870.mail.yahoo.co
                                                                        m/mc/welcome?.partner=bt-
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 06/07/2010            81            19   uk.mc870.mail.yahoo.com       nd=ck47h7j2ktvrh              9




ForeSee Results, Inc. Confidential                           279                                              Satisfaction Performance Report
Date Created: 07/01/2010




                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&cd=2&ved=0
                                                                   CB4QFjAB&url=http%3A%2F
                                                                   %2Fwww.ticketmaster.co.uk%
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                                                                   wTQNTMfOJKKP4gb8yZy6AQ
                                                                   &usg=AFQjCNHKgre8gkMnnG
 06/07/2010           100            65   www.google.co.uk         8gldnbzCcugrjZYw               10

                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&cd=1&ved=0
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                                                                   XaAg&usg=AFQjCNHKgre8gk
 06/07/2010            96            33   www.google.co.uk         MnnG8gldnbzCcugrjZYw           10
                                                                   https://secure.getmein.com/Se
                                                                   cure/Payment/Payment.aspx?
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                                                                   AEES%2b8SEQlCSAJvuuCso
                                                                   kQPtRI8NDJYDkJ4SBhLmczM
                                                                   BcoMRejzjdr18gJfUIMfMm4Nu
                                                                   IbDxeILzN5BrHYmeOATUjeuA
                                                                   ihNP9605AUZgDcgYQS8Meu
                                                                   Fv2BVAjGPCsosCRgHbGa2W
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 06/07/2010            93            1    secure.getmein.com       2                              0

 06/07/2010            82            49   www.ticketmaster.co.uk   http://www.ticketmaster.co.uk/ 10




ForeSee Results, Inc. Confidential                           280                                       Satisfaction Performance Report
Date Created: 07/01/2010




                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&ct=res&cd=3
                                                                   &ved=0CDEQFjAC&url=http%
                                                                   3A%2F%2Fwww.ticketmaster.
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                                                                   tickets%2Fartist%2F957635&r
                                                                   ct=j&q=jersey+boys+tickets&ei
                                                                   =wkwNTIf0LoT40wTL4onaAg&
                                                                   usg=AFQjCNHXmWFmDCBzx
                                                                   Lls7SNZpJnjKmjHcg&sig2=9d
 06/07/2010            67            8    www.google.co.uk         _W87wIi5Xeh0adhIW_RA           10

                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&cd=7&ved=0
                                                                   CD0QFjAG&url=http%3A%2F
                                                                   %2Fwww.ticketmaster.co.uk%
                                                                   2FPixie-Lott-
                                                                   tickets%2Fartist%2F1027102&
                                                                   rct=j&q=pixie+lott+tickets&ei=x
                                                                   FANTIvtDc-
                                                                   z4gbp0YRz&usg=AFQjCNFBo
 06/07/2010            81            5    www.google.co.uk         e40rbAFdoL62e0EllNiDH_0ig 10


 06/07/2010           100            36                                                           10
                                                                   http://www.google.co.uk/searc
                                                                   h?client=firefox-
                                                                   a&rls=org.mozilla%3Aen-
                                                                   US%3Aofficial&channel=s&hl=
                                                                   en&source=hp&q=ticket+mast
                                                                   er&meta=&btnG=Google+Sear
 06/07/2010            93            72   www.google.co.uk         ch                             10
                                                                   http://www.santana.com/Tour/
                                                                   DrawBandConcerts.aspx?Tour
 06/07/2010            81            54   www.santana.com          ID=88                          10
                                                                   http://www.ticketmaster.co.uk/
                                                                   section/concerts?tm_link=tm_
 06/07/2010            41            18   www.ticketmaster.co.uk   homeA_b_10001_more             10




 06/07/2010           100            16                                                          10


ForeSee Results, Inc. Confidential                           281                                       Satisfaction Performance Report
Date Created: 07/01/2010


                                                                         http://www.google.co.uk/searc
                                                                         h?sourceid=navclient&aq=0h&
                                                                         oq=ticketmas&ie=UTF-
                                                                         8&rlz=1T4DKUK_enGB308&q
 06/08/2010            96            21    www.google.co.uk              =ticketmaster                   10
                                                                         http://eventful.com/performers/
                                                                         burn-the-floor-/P0-001-
 06/08/2010           100            5     eventful.com                  000183942-6                     10

                                                                         http://www.google.co.uk/searc
                                                                         h?hl=en&source=hp&q=theatr
                                                                         e+tickets&aq=6&aqi=g-c3g1g-
                                                                         c2g2g-
 06/08/2010            11            10    www.google.co.uk              c2&aql=&oq=theatre&gs_rfai= 10
                                                                         http://www.google.co.uk/searc
                                                                         h?hl=en&source=hp&q=ticket
                                                                         master&aq=f&aqi=g10&aql=&
 06/08/2010            78            11    www.google.co.uk              oq=&gs_rfai=                  10

                                                                         http://www.google.co.uk/searc
                                                                         h?q=ticketmaster+uk&sourcei
                                                                         d=ie7&rls=com.microsoft:en-
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                                                                         c=&ei=VUQOTNjuMcyq4Qbbl8
 06/08/2010            67            32    www.google.co.uk              WDDA                          10


 06/08/2010            85            21                                                                 10

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 06/08/2010            89            8     co116w.col116.mail.live.com   60496699                        10




ForeSee Results, Inc. Confidential                            282                                             Satisfaction Performance Report
Date Created: 07/01/2010




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 06/08/2010           100            10   sn110w.snt110.mail.live.com   102889660                       10

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 06/08/2010            89            8    www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10

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 06/08/2010            78            28                                                                10




ForeSee Results, Inc. Confidential                             283                                           Satisfaction Performance Report
Date Created: 07/01/2010




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 06/08/2010            34            11   www.ticketmaster.co.uk    http://www.ticketmaster.co.uk/ 10



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 06/08/2010             0            10                                                           10


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 06/08/2010            85            35   uk.mc870.mail.yahoo.com   nd=3a1tlapk8d600               10


ForeSee Results, Inc. Confidential                           284                                        Satisfaction Performance Report
Date Created: 07/01/2010


                                                                       http://search1.sky.com/web?te
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ForeSee Results, Inc. Confidential                           285                                             Satisfaction Performance Report
Date Created: 07/01/2010




 06/09/2010            78            6                                                           10

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 06/09/2010            48            4    www.getmein.com          tickets.html?cid=email0610201 9

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 06/09/2010            48            47                                                          10

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 06/09/2010            44            10   www.ticketmaster.co.uk   section/arts_theater           10

 06/09/2010            89            26                                                          10

 06/09/2010             0            23                                                          10


ForeSee Results, Inc. Confidential                           286                                       Satisfaction Performance Report
Date Created: 07/01/2010


                                                                        http://search1.sky.com/web?te
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 06/09/2010            85            4                                                                   10

 06/09/2010            37            6                                                                   10


ForeSee Results, Inc. Confidential                           287                                              Satisfaction Performance Report
Date Created: 07/01/2010


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 06/10/2010             0            6                                                                 10

 06/10/2010            89            11                                                                10




ForeSee Results, Inc. Confidential                          288                                              Satisfaction Performance Report
Date Created: 07/01/2010




                                                                        http://www.getmein.com/rock-
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 06/10/2010            85            10   www.theo2.co.uk               now.html?ref=dothe02mod        10

 06/10/2010            48            17                                                                10




ForeSee Results, Inc. Confidential                          289                                              Satisfaction Performance Report
Date Created: 07/01/2010




                                                                        http://uk.mg.bt.mail.yahoo.com
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ForeSee Results, Inc. Confidential                           290                                              Satisfaction Performance Report
Date Created: 07/01/2010


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 06/11/2010            89            22   www.google.co.uk          &aql=&oq=jls+tickets&gs_rfai= 10

 06/11/2010            15            16                             blockedReferrer                10


ForeSee Results, Inc. Confidential                            291                                        Satisfaction Performance Report
Date Created: 07/01/2010




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 06/11/2010            67            14   www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10




ForeSee Results, Inc. Confidential                           292                                               Satisfaction Performance Report
Date Created: 07/01/2010




 06/11/2010            85            20                                                                 10

 06/11/2010            56            35   www.doctorwholive.com         http://www.doctorwholive.com/ 10

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 06/11/2010            96            7    bl147w.blu147.mail.live.com   ate&n=1807029541                 10

 06/11/2010            37            24   www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10
                                                                        http://search.yahoo.com/searc
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 06/11/2010            52            19   search.yahoo.com              uk&ei=utf-8&fr=b1ie7           10

                                                                        http://www.getmein.com/autum
                                                                        n-internationals-
 06/11/2010            96            2    www.getmein.com               tickets.html?cid=email0610301 9




ForeSee Results, Inc. Confidential                            293                                             Satisfaction Performance Report
Date Created: 07/01/2010




 06/11/2010           100            37                                                              10
                                                                       http://www.google.co.uk/searc
                                                                       h?q=ticketmaster&ie=utf-
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 06/11/2010            63            22   www.google.co.uk             GB:official&client=firefox-a  10


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 06/12/2010            48            26   www.google.com               8&oe=UTF-8                     10

 06/12/2010            63            23                                                                10


 06/12/2010            74            7                                                                 10

 06/12/2010            67            30                                                             10
                                                                       http://www.bonjovi.com/perma
 06/12/2010            70            6    www.bonjovi.com              nent/show/11p2t2o2           10


 06/12/2010            37            7                                                                 10

 06/12/2010            93            36                                                                10

 06/12/2010            78            5                                                                 10

 06/12/2010           100            5                                                                  10
                                                                       http://reviews.ticketmaster.co.u
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 06/12/2010             0            10   reviews.ticketmaster.co.uk   &scrollToTop=true                10




ForeSee Results, Inc. Confidential                           294                                             Satisfaction Performance Report
Date Created: 07/01/2010




                                                                       http://search.virginmedia.com/r
                                                                       esults/?channel=search&vml=t
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 06/12/2010            63            46   search.virginmedia.com       frmGoogleWeb=Web+Search 10

 06/12/2010            93            5                                                               10
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 06/12/2010            59            8    www.google.se                323&q=ticketmaster.co.uk      10

 06/12/2010            89            16                                                              10

                                                                       http://www.o2blueroom.co.uk/e
 06/12/2010            74            26   www.o2blueroom.co.uk         vents/Britains-Got-Talent/291 10

                                                                       http://www.getmein.com/come
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 06/12/2010            56            1    www.getmein.com              u1m6ICFc6X2Aod6npWwQ          10
                                                                       http://www.google.co.uk/searc
                                                                       h?hl=en&source=hp&q=ticket
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 06/12/2010            89            10   www.google.co.uk             GPEA_en-GB                    10

 06/12/2010            59            30                                                              10

                                                                       http://www.ticketmastereurope.
                                                                       com/uk/index.html?tm_link=tm
 06/12/2010            93            29   www.ticketmastereurope.com   europe_map_uk_moreinfo         10

 06/12/2010            67            26                                                              10

                                                                       http://www.getmein.com/tennis
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 06/12/2010            96            1    www.getmein.com              tickets.html?cid=email0610301 10

 06/12/2010           100            21                                                              10


ForeSee Results, Inc. Confidential                           295                                           Satisfaction Performance Report
Date Created: 07/01/2010




 06/12/2010            78            11                                                                  10
                                                                         http://www.officiallondontheatr
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                                          www.officiallondontheatre.co.u em98504/The-Phantom-Of-
 06/12/2010            74            22   k                              The-Opera/                      10
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                                          www.officiallondontheatre.co.u e.co.uk/buy_tickets/?pageNo=
 06/13/2010            93            6    k                              1                               10

                                                                         http://www.getmein.com/?s_kw
                                                                         cid=TC|17864|get%20me%20i
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 06/13/2010            96            5    www.getmein.com                7sKLnaICFZqX2AodSxRXww 10
                                                                         http://www.google.co.uk/searc
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 06/13/2010            44            6    www.google.co.uk               ai=                           10

                                                                         http://www.getmein.com/rbs-6-
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 06/13/2010            78            19   www.getmein.com                tickets.html?cid=email0610301 10
                                                                         http://www.wembleystadium.co
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 06/13/2010           100            43   www.wembleystadium.com         offers.aspx                   10

 06/13/2010            59            24   www.ticketmaster.co.uk         http://www.ticketmaster.co.uk/ 10


 06/13/2010            41            10   www.ticketmaster.co.uk         http://www.ticketmaster.co.uk/ 10

 06/13/2010            89            8                                                                  10

 06/13/2010            63            6    www.ticketmaster.co.uk         http://www.ticketmaster.co.uk/ 10
                                                                         http://www.google.co.uk/searc
                                                                         h?sourceid=navclient&aq=1&o
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 06/13/2010            22            29   www.google.co.uk               313&q=ticketmaster+uk          10




ForeSee Results, Inc. Confidential                           296                                              Satisfaction Performance Report
Date Created: 07/01/2010


                                                                    http://www.google.co.uk/searc
                                                                    h?sourceid=navclient&aq=0&o
                                                                    q=echo&ie=UTF-
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 06/13/2010            74            45   www.google.co.uk          358&q=echo+arena              10
                                                                    http://uk.mc867.mail.yahoo.co
                                                                    m/mc/welcome?.partner=bt-
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 06/13/2010            55            15   uk.mc867.mail.yahoo.com   nd=5fhtcurcgee5k              10


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 06/13/2010            82            5    www.getmein.com           46046057531                   10
                                                                    http://www.michaelbuble.com/t
 06/13/2010            89            10   www.michaelbuble.com      our/2010/10/09                10

 06/13/2010            70            15   www.ticketmaster.co.uk    http://www.ticketmaster.co.uk/ 10

 06/13/2010             0            5                                                            10

                                                                    http://www.google.co.uk/searc
                                                                    h?hl=en&source=hp&q=ticket
                                                                    master+uk&meta=&aq=1&aqi=
 06/13/2010            56            10   www.google.co.uk          g10&aql=&oq=ticket&gs_rfai= 10

 06/13/2010            70            4                                                            10
                                                                    http://www.google.co.uk/searc
                                                                    h?sourceid=navclient&aq=1&o
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 06/13/2010            85            27   www.google.co.uk          =ticketmaster+uk              10




ForeSee Results, Inc. Confidential                           297                                        Satisfaction Performance Report
Date Created: 07/01/2010




                                                                   http://www.google.co.uk/url?q=
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 06/13/2010            93            13   www.google.co.uk         AQ                             10

 06/13/2010           100            11   www.ticketmaster.co.uk   http://www.ticketmaster.co.uk/ 10

 06/13/2010           100            25                                                          10

 06/13/2010            96            16                                                           10
                                                                   http://www.google.co.uk/searc
                                                                   h?q=ticketmaster&ie=utf-
                                                                   8&oe=utf-
                                                                   8&aq=t&rls=org.mozilla:en-
 06/13/2010            93            7    www.google.co.uk         US:unofficial&client=firefox-a 10
                                                                   http://www.ticketmaster.co.uk/
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 06/13/2010            63            8    www.ticketmaster.co.uk   _quidco                        10




 06/13/2010            82            17                                                          10




ForeSee Results, Inc. Confidential                           298                                       Satisfaction Performance Report
Date Created: 07/01/2010


                                                                    http://www.getmein.com/?s_kw
                                                                    cid=TC|17864|get%20me%20i
                                                                    n%20ticketmaster||S||4294707
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 06/14/2010            93            7    www.getmein.com           eX2Aod-l7myg                    10
                                                                    http://www.livenation.co.uk/eve
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 06/14/2010            89            35   www.livenation.co.uk      love-tour-2010-tickets          10


 06/14/2010            41            4                                                             10

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 06/14/2010             7            10   www.google.co.uk          ert+hall+schedule             9

                                                                    http://www.bing.com/search?q
                                                                    =ticketmaster%20uk&mkt=en-
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 06/14/2010            70            41   www.bing.com              E=14.0&CM=SearchWeb             10
                                                                    http://www.google.co.uk/url?url
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 06/14/2010            63            10   www.google.co.uk          Boz4m42aElmw9hw                 10

 06/14/2010            89            5                                                             10

                                                                    http://www.google.co.uk/searc
                                                                    h?sourceid=navclient&ie=UTF-
                                                                    8&rlz=1T4GGLL_enGB349GB
 06/14/2010            89            6    www.google.co.uk          349&q=ticket+master           10
                                                                    http://uk.yhs.search.yahoo.co
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 06/14/2010            81            18   uk.yhs.search.yahoo.com   MASDTER                       10

 06/14/2010           100            5                                                             10


ForeSee Results, Inc. Confidential                           299                                         Satisfaction Performance Report
Date Created: 07/01/2010


                                                                    http://www.absoluteradio.co.uk
                                                                    /music/tickets/index.html?utm_
 06/14/2010            78            9    www.absoluteradio.co.uk   source=left_nav                0

 06/14/2010            52            10                                                           10

 06/14/2010            63            25                                                           10


 06/14/2010            45            16                                                           10

                                                                    http://www.gmtvvouchers.co.u
                                                                    k/discount/up-to-pound50-off-
                                                                    selected-shows-when-using-
 06/14/2010           100            12   www.gmtvvouchers.co.uk    this-promotional-code~44460/ 10

 06/14/2010            93            36   www.ticketmaster.co.uk    http://www.ticketmaster.co.uk/ 10

 06/14/2010           100            7                                                            10

 06/14/2010            89            9                                                            10

 06/14/2010            89            32   www.ticketmaster.co.uk    http://www.ticketmaster.co.uk/ 10



 06/14/2010            74            4                                                            10

 06/14/2010            26            29                                                           10

                                                                    http://www.getmein.com/ticket
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 06/14/2010            81            6    www.getmein.com           1&evsort=&evctrl=urcDomestic 10

 06/14/2010            96            5                                                            10




ForeSee Results, Inc. Confidential                          300                                         Satisfaction Performance Report
Date Created: 07/01/2010




                                                                        http://www.google.co.uk/url?sa
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 06/14/2010           100            6                                                                 10




ForeSee Results, Inc. Confidential                           301                                             Satisfaction Performance Report
Date Created: 07/01/2010


                                                                        http://sn135w.snt135.mail.live.
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 06/14/2010            96            11   co114w.col114.mail.live.com   ate&n=912512178                 10

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 06/14/2010            56            32                                                                10
                                                                        http://www.ukstudentlife.com/L
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 06/14/2010             0            26   www.ukstudentlife.com         m                              10

                                                                        http://www.google.co.uk/searc
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 06/15/2010            78            9    www.google.co.uk              Cw                            10


 06/15/2010            78            21                                                                10

                                                                        http://www.getmein.com/cricke
                                                                        t-national-teams/england-
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 06/15/2010           100            2    www.getmein.com               tickets.html?cid=email0610400 10

                                                                        http://www.getmein.com/rock-
                                                                        and-pop/kings-of-leon-
 06/15/2010            85            6    www.getmein.com               tickets.html?cid=email0610400 10

 06/15/2010            96            24   www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10


ForeSee Results, Inc. Confidential                           302                                             Satisfaction Performance Report
Date Created: 07/01/2010




 06/15/2010            78            9                                                               10

 06/15/2010            63            14                                                               10
                                                                      http://www.google.co.uk/searc
                                                                      h?q=ticketmaster&ie=utf-
                                                                      8&oe=utf-
                                                                      8&aq=t&rls=org.mozilla:en-
 06/15/2010            48            39   www.google.co.uk            GB:official&client=firefox-a    10
                                                                      http://www.ricoharenaevents.c
                                                                      om/Travel_and_Parking/Conc
 06/15/2010            44            13   www.ricoharenaevents.com    ert_Day_Parking.aspx            10
                                                                      http://25.lesmis.com/tickets/bo
 06/15/2010             0            10   25.lesmis.com               oking-information/              10

                                                                      http://www.getmein.com/ticket
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 06/15/2010            41            1    www.getmein.com             163413.html?cid=ticketmaster 10


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 06/15/2010            81            8    www.ticketmaster.co.uk      http://www.ticketmaster.co.uk/ 0

                                                                      http://www.getmein.com/more-
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 06/15/2010            59            1    www.getmein.com             tickets.html?cid=email0610400 9


 06/15/2010            56            20   www.ticketmaster.co.uk      http://www.ticketmaster.co.uk/ 10
                                                                      http://www.andrerieu.com/en_s
 06/15/2010           100            15   www.andrerieu.com           plash.php                      10

 06/15/2010            89            19   www.ticketmaster.co.uk      http://www.ticketmaster.co.uk/ 10
                                                                      http://www.ticketmaster.ie/abo
                                                                      ut_us/worldwide/?tm_link=tm_
 06/15/2010            74            14   www.ticketmaster.ie         changeloc_intl                 10




ForeSee Results, Inc. Confidential                              303                                        Satisfaction Performance Report
Date Created: 07/01/2010


                                                                   http://www.google.co.uk/cse?q
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 06/15/2010            70            4    www.google.co.uk         %26src%3Dffsb                 10

 06/15/2010            85            10                                                          10

                                                                   http://www.getmein.com/ticket
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 06/15/2010            85            6    www.getmein.com          177209.html?cid=ticketmaster 10

 06/15/2010           100            11   www.ticketmaster.co.uk   http://www.ticketmaster.co.uk/ 10

                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&cd=1&ved=0
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 06/15/2010            78            6                                                           10

 06/15/2010            85            14                                                           10
                                                                   http://www.ticketmaster.co.uk/
                                                                   section/arts_theater?tm_link=t
 06/15/2010            48            6    www.ticketmaster.co.uk   m_homeA_arts_header            10

 06/15/2010           100            8                                                           10

                                                                   http://www.dpacnc.com/default
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 06/15/2010           100            18   www.dpacnc.com           ents-tickets&searchResults=all 10




ForeSee Results, Inc. Confidential                           304                                       Satisfaction Performance Report
Date Created: 07/01/2010


                                                                   http://www.ticketmaster.co.uk/
 06/15/2010            70            17   www.ticketmaster.co.uk   section/arts_theater           0

 06/15/2010            85            5                                                                10

 06/16/2010            81            4    www.ticketmaster.co.uk   http://www.ticketmaster.co.uk/ 10

                                                                   http://www.getmein.com/tennis
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 06/16/2010            89            1    www.getmein.com          tickets.html?cid=email0610400 10

 06/16/2010            81            7    www.ticketmaster.co.uk   http://www.ticketmaster.co.uk/ 10
                                                                   http://www.ticketmaster.co.uk/
 06/16/2010            19            23   www.ticketmaster.co.uk   section                        9

                                                                   http://manchestertheatres.com
 06/16/2010            11            7    manchestertheatres.com   /operahouse/operahouse.htm 10
                                                                   http://www.getmein.com/come
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 06/16/2010             0            6    www.getmein.com          tickets.html?cid=criteo       10

 06/16/2010           100            4                                                                10
                                                                   http://www.google.co.uk/searc
                                                                   h?q=opera+house+mancheste
                                                                   r&ie=utf-8&oe=utf-
                                                                   8&aq=t&rls=org.mozilla:en-
 06/16/2010            78            10   www.google.co.uk         GB:official&client=firefox-a       10
                                                                   http://www.google.co.uk/searc
                                                                   h?sourceid=ie7&q=ticketmaste
                                                                   r&rls=com.microsoft:en-gb:IE-
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 06/16/2010            70            25   www.google.co.uk         cNoT40wSPp_nDCw                    10
                                                                   http://www.livenation.co.uk/fest
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 06/16/2010            33            10   www.livenation.co.uk     barclaycard-tickets                10
                                                                   http://www.google.co.uk/searc
                                                                   h?q=ticketmaster.co.uk&ie=utf-
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 06/16/2010            59            16   www.google.co.uk         US:official&client=firefox-a       10




ForeSee Results, Inc. Confidential                           305                                           Satisfaction Performance Report
Date Created: 07/01/2010


                                                                   http://www.google.co.uk/searc
                                                                   h?sourceid=navclient&aq=0h&
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 06/16/2010            48            61   www.google.co.uk         3&q=ticketmaster+uk           10

 06/16/2010            59            72                                                          10

 06/16/2010            44            16                                                          9
                                                                   http://www.google.co.uk/searc
                                                                   h?q=Concerts+or+theatre+in+
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 06/16/2010            78            4    www.google.co.uk         GB:official&client=firefox-a  10

 06/16/2010            89            24                                                          10

 06/16/2010            74            26   www.ticketmaster.co.uk   http://www.ticketmaster.co.uk/ 10

 06/16/2010            85            12                                                          10
                                                                   http://www.google.co.uk/searc
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 06/16/2010            78            47   www.google.co.uk         US:official&client=firefox-a  10

 06/16/2010            85            7                                                           10

 06/16/2010            70            10                                                          10
                                                                   http://www.google.co.uk/searc
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 06/17/2010            85            13   www.google.co.uk         h                             10


 06/17/2010            59            13   www.ticketmaster.co.uk   http://www.ticketmaster.co.uk/ 10

                                                                   http://www.google.co.uk/searc
                                                                   h?client=safari&rls=en&q=tick
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 06/17/2010            96            32   www.google.co.uk         4-Q4gblxZjDCg                 10


ForeSee Results, Inc. Confidential                           306                                       Satisfaction Performance Report
Date Created: 07/01/2010




 06/17/2010            78            8                                                             10

 06/17/2010            56            4    www.ticketmaster.co.uk   http://www.ticketmaster.co.uk/ 10

                                                                   https://mail.methodist.org.uk/re
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 06/17/2010            30            8    mail.methodist.org.uk    =Inbox&cache=&newwin=0           10
                                                                   http://mail.virginmedia.com/ma
                                                                   il/?ui=2&view=bsp&ver=ohhl4r
 06/17/2010            74            10   mail.virginmedia.com     w8mbn4                           10

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 06/17/2010            26            10   www.google.co.uk         oIM8wq4c_hWUIGHoKPmA           10

 06/17/2010            70            8                                                             10

                                                                   http://www.google.co.uk/url?sa
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 06/17/2010            67            27   www.google.co.uk         8gldnbzCcugrjZYw               10

 06/17/2010            96            12                                                            10

 06/17/2010            89            21                                                            9

 06/17/2010            81            8                                                             10




ForeSee Results, Inc. Confidential                           307                                         Satisfaction Performance Report
Date Created: 07/01/2010


                                                                         http://www.google.co.uk/searc
                                                                         h?q=paul+mcartney&btnGNS=
                                                                         Search+ticketmaster.co.uk&oi
                                                                         =navquery_searchbox&sa=X&
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 06/17/2010            59            38   www.google.co.uk               .uk&hl=en                     10


 06/17/2010            85            10   www.ticketmaster.co.uk         http://www.ticketmaster.co.uk/ 10

 06/17/2010            82            6                                                                  10

 06/17/2010            89            14                                                                 10

 06/17/2010            37            41                                                                  10
                                                                         http://www.officiallondontheatr
                                                                         e.co.uk/london_shows/show/it
                                          www.officiallondontheatre.co.u em73651/Dirty-Dancing---The-
 06/17/2010            30            50   k                              Classic-Story-On-Stage/         10

 06/17/2010           100            8                                                                  10

                                                                         http://www.theatremonkey.com
 06/17/2010            74            76   www.theatremonkey.com          /VAUDEVILLEbooking.htm#Th 10

                                                                         http://www.google.co.uk/searc
                                                                         h?sourceid=navclient&ie=UTF-
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 06/17/2010            63            11   www.google.co.uk               B348&q=ticketmaster             10
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 06/17/2010            89            6    sn116w.snt116.mail.live.com    9                               10




ForeSee Results, Inc. Confidential                           308                                              Satisfaction Performance Report
Date Created: 07/01/2010




                                                                       http://www.google.co.uk/searc
                                                                       h?client=safari&rls=en&q=tick
                                                                       etmaster&ie=UTF-8&oe=UTF-
                                                                       8&redir_esc=&ei=CU4aTPvhC
 06/17/2010            85            74   www.google.co.uk             daH4gbj6PC0Cg                 10

 06/17/2010            37            14                                                             10

 06/17/2010            78            7                                                               10
                                                                      http://www.ticketmaster.co.uk/
                                                                      search?tm_link=tm_header_se
                                                                      arch&q=the+wiggles&search.x
 06/17/2010            63            43   www.ticketmaster.co.uk      =25&search.y=10                10
                                                                      http://www.sunderlandempire.o
                                                                      rg.uk/prod-
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 06/17/2010            63            23   www.sunderlandempire.org.uk 117&VenueID=111                10
                                                                      http://www.bing.com/search?q
                                                                      =ticketmaster&form=MSNH14
 06/17/2010            70            5    www.bing.com                &qs=AS                         10

 06/17/2010            33            25                                                             10

 06/17/2010            67            17                                                             10

 06/17/2010            74            13                                                              10
                                                                       http://www.google.co.uk/searc
                                                                       h?sourceid=ie7&q=bristol+hip
                                                                       podrome&rls=com.microsoft:e
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                                                                       8&rlz=1I7SMSN_en&redir_esc
                                                                       =&ei=0pMaTJ3EMpaI0wS-
 06/17/2010            89            20   www.google.co.uk             poyKCQ                        10


                                                                       http://www.google.co.uk/searc
                                                                       h?q=ticketmaster&rlz=1I7DKU
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 06/17/2010            85            25   www.google.co.uk             =vZoaTJLUOJHu0gT62aiTCQ 10

 06/17/2010            63            6                                                              10




ForeSee Results, Inc. Confidential                           309                                          Satisfaction Performance Report
Date Created: 07/01/2010


                                                                        http://co117w.col117.mail.live.
                                                                        com/mail/InboxLight.aspx?n=1
 06/17/2010            56            19   co117w.col117.mail.live.com   402537725                       10

                                                                        http://www.getmein.com/ticket
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 06/17/2010            78            4    www.getmein.com               165873.html?cid=ticketmaster 10
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                                                                        com/mail/InboxLight.aspx?n=1
 06/17/2010            48            30   co112w.col112.mail.live.com   211344783                       10

 06/18/2010            89            5    www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10

 06/18/2010            67            9                                                                10
                                                                        http://www.google.co.uk/searc
                                                                        h?sourceid=navclient&aq=0h&
                                                                        oq=ticketmaster&hl=en-
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                                                                        GBGB247GB248&q=ticketmas
 06/18/2010            93            68   www.google.co.uk              ter+uk                        10
                                                                        http://www.google.co.uk/searc
                                                                        h?hl=en&q=ticketmaster&meta
 06/18/2010            89            16   www.google.co.uk              =                             10

                                                                        http://www.google.co.uk/url?sa
                                                                        =t&source=web&cd=3&ved=0
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 06/18/2010           100            21   www.getmein.com               tickets.html?cid=email0610501 10




ForeSee Results, Inc. Confidential                           310                                             Satisfaction Performance Report
Date Created: 07/01/2010




 06/18/2010            78            44                                                                10

 06/18/2010            85            26                                                              10
                                                                       http://webmail.supanet.com/we
                                                                       bmail/src/read_body.php?mail
                                                                       box=INBOX&passed_id=7620
 06/18/2010            96            18   webmail.supanet.com          &startMessage=1               9

 06/18/2010            70            12                                                                10

 06/18/2010             0            38                                                                10

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                                                                       =t&source=web&cd=1&ved=0
                                                                       CBgQFjAA&url=http%3A%2F
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                                                                       HgbTMfJFuqU4gaWy5DECg&
                                                                       usg=AFQjCNHKgre8gkMnnG8
 06/18/2010            67            24   www.google.co.uk             gldnbzCcugrjZYw                10

                                                                       http://www.google.co.uk/searc
                                                                       h?q=wwe&btnGNS=Search+ti
                                                                       cketmaster.co.uk&oi=navquery
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 06/18/2010            93            12   www.google.co.uk             rch=ticketmaster.co.uk&hl=en 10

                                                                       http://www.getmein.com/rock-
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 06/18/2010            37            26   www.getmein.com              tickets.html?cid=email0610501 10
                                                                       http://uk.sonispherefestivals.co
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 06/18/2010           100            11   uk.sonispherefestivals.com   tickets/                         10
                                                                       http://www.google.co.uk/url?url
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                                                                       /section/arts_theater&rct=j&sa
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                                                                       QjCNEalkUnjCn-
 06/18/2010            82            5    www.google.co.uk             kdEHRtUWk7oqYmD9rQ               10


ForeSee Results, Inc. Confidential                           311                                             Satisfaction Performance Report
Date Created: 07/01/2010




 06/18/2010            56            42   www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10
                                                                        http://www.google.co.uk/searc
                                                                        h?hl=en&source=hp&q=jimmy
                                                                        +car+tickets&aq=f&aqi=g-s2g-
 06/18/2010            67            44   www.google.co.uk              sx8&aql=&oq=&gs_rfai=          10

 06/18/2010            93            26   www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/    10
                                                                        http://www.getmein.com/?cid=
 06/18/2010            89            8    www.getmein.com               email0610501                      10
                                                                        http://www.ticketmaster.co.uk/
 06/18/2010            67            27   www.ticketmaster.co.uk        section/sports                    10
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                                                                        ource=web&cd=1&ved=0CBU
                                                                        QFjAA&url=http%3A%2F%2F
                                                                        www.ticketmaster.co.uk%2F&r
                                                                        ct=j&q=ticketmaster+uk&ei=o
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 06/18/2010            63            53   www.google.fi                 ldnbzCcugrjZYw                    10

 06/18/2010            85            6    www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10

 06/18/2010           100            26                                                                   10

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 06/18/2010            89            6    sn116w.snt116.mail.live.com   ate&n=1252209906                10


 06/18/2010            89            15   www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10




ForeSee Results, Inc. Confidential                           312                                               Satisfaction Performance Report
Date Created: 07/01/2010




                                                                        http://search.virginmedia.com/r
                                                                        esults/?channel=search&vml=
                                                                        non-
                                                                        customer&vmt=&f=0&q=floren
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 06/18/2010            67            8    search.virginmedia.com        frmGoogleWeb=Web+Search 10
                                                                        http://www.getmein.com/rbs-6-
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                                                                        id=TC|17855|6%20nations%2
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 06/18/2010            30            2    www.getmein.com               2_ASg                           10

 06/18/2010            74            15                                                                  10
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                                                                        om/mail/InboxLight.aspx?Fold
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 06/18/2010            63            12   bl132w.blu132.mail.live.com   1                                10
                                                                        http://www.livenation.co.uk/eve
                                                                        nt/16339/lady-gaga-the-
 06/18/2010             4            36   www.livenation.co.uk          monster-ball-tour-tickets        10
                                                                        http://uk.mg41.mail.yahoo.com
                                                                        /dc/launch?.gx=1&.rand=1tosv
 06/18/2010            89            13   uk.mg41.mail.yahoo.com        n4anbfj8                         10

                                                                        http://search.comcast.net/?cat
                                                                        =Web&con=homepage&q=tro
 06/18/2010             0            10   search.comcast.net            picana+casino+shows.com        10


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 06/18/2010            89            11                                                               10
                                                                        http://uk.mc244.mail.yahoo.co
                                                                        m/mc/welcome?.gx=1&.tm=12
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 06/18/2010            33            19   uk.mc244.mail.yahoo.com       3m                            10




ForeSee Results, Inc. Confidential                             313                                            Satisfaction Performance Report
Date Created: 07/01/2010




 06/18/2010           100            29                                                             10

 06/19/2010            33            36                                                             10


                                                                      http://uk.mg40.mail.yahoo.com
                                                                      /dc/launch?.gx=1&.rand=fan03
 06/19/2010            78            6    uk.mg40.mail.yahoo.com      rvc7jdbm                       10
                                                                      http://www.mail.o2.co.uk/cp/ps
                                                                      /Mail/ViewEmailController?d=o
                                                                      2.co.uk&sh=&fp=INBOX&map
                                                                      pos=5&fi=1&bid=&u=vanessa.
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                                                                      .uk&t=10457&uid=2616&pid=9
 06/19/2010           100            12   www.mail.o2.co.uk           5&ss=                          10
                                                                      http://www.bing.com/search?q
                                                                      =ticketmaster&form=MSNH14
 06/19/2010            67            50   www.bing.com                &qs=AS                         10

 06/19/2010            63            15                                                             10
                                                                      http://www.edinburghplayhous
                                                                      e.org.uk/prod-
                                          www.edinburghplayhouse.org. productions_details.asp?pid=1
 06/19/2010             0            13   uk                          162&venueid=93                10

 06/19/2010            67            11                                                             10

 06/19/2010            78            26                                                             10

 06/19/2010            78            12                                                              10
                                                                      http://www.google.co.uk/url?sa
                                                                      =t&source=web&cd=1&ved=0
                                                                      CBgQFjAA&url=http%3A%2F
                                                                      %2Fwww.ticketmaster.co.uk%
                                                                      2F&rct=j&q=ticketmaster+uk&
                                                                      ei=bs4cTJegC5-
                                                                      I0wSzpvGhDQ&usg=AFQjCN
                                                                      HKgre8gkMnnG8gldnbzCcugrj
 06/19/2010           100            25   www.google.co.uk            ZYw                            10




ForeSee Results, Inc. Confidential                            314                                         Satisfaction Performance Report
Date Created: 07/01/2010


                                                                       http://www.google.co.uk/searc
                                                                       h?hl=en&source=hp&q=ticket
                                                                       master+uk&aq=1s&aqi=g-
                                                                       s2g1g-
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 06/19/2010            78            5     www.google.co.uk            ai=                           9
                                                                       http://www.google.co.uk/searc
                                                                       h?sourceid=navclient&aq=0&o
                                                                       q=ticketma&ie=UTF-
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 06/19/2010            85            107   www.google.co.uk            346&q=ticketmaster            10

 06/19/2010            78            12                                                              10

 06/19/2010            30            12                                                              10

 06/19/2010             0            10                                                              10

                                                                       http://www.google.co.uk/url?sa
                                                                       =t&source=web&cd=1&ved=0
                                                                       CB4QFjAA&url=http%3A%2F
                                                                       %2Fwww.ticketmaster.co.uk%
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                                                                       tickets%2Fartist%2F903408&r
                                                                       ct=j&q=snow+patrol+tickets&ei
                                                                       =DvccTJTuBJWK4gay9bGuDg
                                                                       &usg=AFQjCNHJkE3Uvm-
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                                                                       http://search.conduit.com/Res
                                                                       ults.aspx?q=ticketmaster&ctid
                                                                       =CT2405725&octid=CT24057
 06/19/2010           100            41    search.conduit.com          25&SearchSource=1              10


 06/19/2010             0            26                                                              10
                                                                       http://us.mc1127.mail.yahoo.c
                                                                       om/mc/welcome?.gx=1&.tm=1
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 06/19/2010            67            43    us.mc1127.mail.yahoo.com    14dk                          10

                                                                        http://www.bristolhippodrome.o
                                                                        rg.uk/whatson.asp?VenueID=9
 06/19/2010             0            11    www.bristolhippodrome.org.uk 0&_date=2010%2D7&page=4 10




ForeSee Results, Inc. Confidential                              315                                        Satisfaction Performance Report
Date Created: 07/01/2010




                                                                        http://www.men-
 06/19/2010            82            17                                 arena.com/events/?page_id=2 10

                                                                        http://www.google.co.uk/searc
                                                                        h?sourceid=navclient&ie=UTF-
                                                                        8&rlz=1T4SVEA_enGB355GB
 06/19/2010           100            38   www.google.co.uk              355&q=ticketmaster+uk           10
                                                                        http://www.google.co.uk/searc
                                                                        h?hl=en&q=ticketmaster&aq=0
                                                                        &aqi=g10&aql=&oq=ticket&gs
 06/19/2010           100            22   www.google.co.uk              _rfai=                          10
                                                                        http://by123w.bay123.mail.live.
                                                                        com/mail/InboxLight.aspx?Fol
                                                                        derID=00000000-0000-0000-
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 06/19/2010            78            6    by123w.bay123.mail.live.com   ate&n=16710069                  10

                                                                        http://www.google.co.uk/searc
                                                                        h?hl=en&source=hp&q=al+mu
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 06/19/2010            89            11   www.google.co.uk              ql=&oq=al+murra&gs_rfai=      10

                                                                        http://www.google.com/search
                                                                        ?client=safari&rls=en&q=ticket
 06/19/2010            74            30   www.google.com                master&ie=UTF-8&oe=UTF-8 10

 06/19/2010            52            10                                                                 10

                                                                        http://www.google.co.uk/searc
                                                                        h?q=ticketmaster&sourceid=ie
                                                                        7&rls=com.microsoft:en-gb:IE-
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                                                                        c=&ei=PykdTIGUO4X20gSRt-
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                                                                        http://bl123w.blu123.mail.live.c
                                                                        om/mail/InboxLight.aspx?n=39
 06/19/2010            78            11   bl123w.blu123.mail.live.com   9246464                          10

 06/19/2010            56            4                                                                  10




ForeSee Results, Inc. Confidential                           316                                              Satisfaction Performance Report
Date Created: 07/01/2010




 06/19/2010            59            8                                                                   10

 06/19/2010            74            7                                                                   10

                                                                         http://www.google.co.uk/searc
                                                                         h?sourceid=navclient&ie=UTF-
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                                                                         h?sourceid=navclient&ie=UTF-
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 06/19/2010            74            30   www.film4.com                  2010                             10
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                                                                         h?query=ticketmaster+uk&s_it
 06/19/2010            15            13   search.aol.com                 =keyword_rollover                10

 06/20/2010             0            5                                                                   10

 06/20/2010            89            15                                                                  10

                                                                         http://search.bt.com/result?p=
 06/20/2010            85            21   search.bt.com                  Ticketmaster&fr=slv8-bt-odtb 10


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 06/20/2010            11            13   co110w.col110.mail.live.com    447304631                       10




ForeSee Results, Inc. Confidential                            317                                              Satisfaction Performance Report
Date Created: 07/01/2010




                                                                        http://www.google.cm/url?sa=t
                                                                        &source=web&cd=1&ved=0CB
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 06/20/2010            37            18   www.hotukdeals.com            =bon+jovi                      10
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 06/20/2010            70            50   www.visitblackpool.com        wit-tour-p74390                10

 06/20/2010            48            12   www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10

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                                                                        http://www.o2blueroom.co.uk/e
 06/20/2010           100            15   www.o2blueroom.co.uk          vents/Bon-Jovi/365             10




ForeSee Results, Inc. Confidential                           318                                             Satisfaction Performance Report
Date Created: 07/01/2010


                                                                    http://search.sky.com/web?ter
                                                                    m=ticket%20master&channel=
 06/20/2010           100            15   search.sky.com            main                          10
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 06/20/2010            89            8                                                              10


 06/20/2010            93            7    www.ticketmaster.co.uk    http://www.ticketmaster.co.uk/ 10
                                                                    http://www.theo2.co.uk/inside/
 06/20/2010             0            86   www.theo2.co.uk           book-now.html                  10

 06/20/2010             0            43                                                            10
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 06/20/2010            67            19   uk.mg.bt.mail.yahoo.com   =uk&.lang=en-GB                10


 06/20/2010            89            8                                                              10

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                                                                    http://www.livenation.co.uk/fest
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 06/20/2010            59            13                                                             10

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ForeSee Results, Inc. Confidential                           319                                          Satisfaction Performance Report
Date Created: 07/01/2010




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                                                                        http://www.google.co.uk/searc
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 06/20/2010            52            6    www.google.co.uk              =                              10

 06/21/2010            11            27                                                                10


 06/21/2010            63            21                                                               10
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 06/21/2010            15            55                                                                10

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 06/21/2010            85            15   co110w.col110.mail.live.com   ate&n=885208381                 10

 06/21/2010            89            45                                                                0

 06/21/2010            89            4                                                                 10

 06/21/2010            22            4                                                                 10

 06/21/2010            63            14                                                                10




ForeSee Results, Inc. Confidential                           320                                             Satisfaction Performance Report
Date Created: 07/01/2010




                                                                         http://www.google.co.uk/searc
                                                                         h?hl=en&client=firefox-
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 06/21/2010             0            24    www.google.co.uk              er+customer+services&spell=1 10
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 06/21/2010            26            6     uk.mg41.mail.yahoo.com        32132gmuc                     10


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 06/21/2010            67            55                                                                  10
                                                                         http://www.livenation.co.uk/eve
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 06/21/2010            70            46    www.livenation.co.uk          saltimbanco-tickets             10

                                                                         http://www.bing.com/search?q
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 06/21/2010            96            26    www.bing.com                  &mkt=en-gb&rf=1&x=76&y=9 10

 06/21/2010            41            187                                                                10

 06/21/2010            74            26                                                                 10




ForeSee Results, Inc. Confidential                            321                                             Satisfaction Performance Report
Date Created: 07/01/2010


                                                                         http://www.google.co.uk/searc
                                                                         h?hl=en&source=hp&q=ticket
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 06/21/2010            74            102   www.google.co.uk              oq=ticket&gs_rfai=              10
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 06/21/2010            78            10                                                                 10

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                                                                       h?sourceid=navclient&ie=UTF-
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 06/21/2010            78            30    www.google.co.uk            233&q=ticketmaster              10
                                                                       http://www.promotionalcodes.o
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 06/21/2010            56            18    www.promotionalcodes.org.uk code/                           10
                                                                       http://www.playbill.com/events/
 06/21/2010            78            16    www.playbill.com            listing/4.html                  10

 06/21/2010            44            18                                                                 10

 06/21/2010           100            5                                                                  10

 06/21/2010            89            15                                                                 10

 06/21/2010            81            13                                                                 10

 06/21/2010            78            10                                                                10
                                                                         http://www.google.co.uk/searc
                                                                         h?q=ticketmaster&rls=com.mic
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 06/22/2010             4            11    www.google.co.uk              en                            10
                                                                         http://www.getmein.com/more-
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 06/22/2010            78            5     www.getmein.com               tickets.html?cid=criteo       10

 06/22/2010            89            5                                                                  10


ForeSee Results, Inc. Confidential                            322                                             Satisfaction Performance Report
Date Created: 07/01/2010


                                                                          http://www.google.co.uk/searc
                                                                          h?hl=en&q=lyceum+box+office
 06/22/2010            93            17    www.google.co.uk               &meta=&rlz=1I7ADRA_en         10
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                                                                          h?hl=en&source=hp&q=ticket
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 06/22/2010             0            8     www.google.co.uk               en                            10

 06/22/2010            26            126                                                                 10

 06/22/2010            52            15                                                                  10

 06/22/2010           100            14    www.ticketmaster.co.uk         http://www.ticketmaster.co.uk/ 10

                                                                          http://www.getmein.com/rock-
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 06/22/2010            41            2     www.getmein.com                tickets.html?cid=email0610601 10

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 06/22/2010            89            40                                                                  10

 06/22/2010             0            81                                                                  10

 06/22/2010            48            124                                                                 0

 06/22/2010            67            14                                                                  10

                                           www.officiallondontheatre.co.u http://www.officiallondontheatr
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 06/22/2010            37            26                                                                  10
                                                                          http://www.ticketmaster.co.uk/
 06/22/2010           100            13    www.ticketmaster.co.uk         artist/950042?tm_link=         10




ForeSee Results, Inc. Confidential                            323                                              Satisfaction Performance Report
Date Created: 07/01/2010


                                                                       http://advancedsearch.virginm
                                                                       edia.com/subscribers/assist?q
                                          advancedsearch.virginmedia.c =ticketmaster.co.uk&spelling=t
 06/22/2010            93            16   om                           rue                            10

 06/22/2010             0            15                                                              10

                                                                       http://www.getmein.com/rock-
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 06/22/2010            85            7    www.getmein.com              tickets.html?cid=email0610601 10

 06/22/2010            96            15                                                              10

 06/22/2010            89            15   www.ticketmaster.co.uk       http://www.ticketmaster.co.uk/ 10
                                                                       http://www.ticketmaster.co.uk/
 06/22/2010            96            16   www.ticketmaster.co.uk       h/help.html                    10

 06/22/2010            33            28                                                               10
                                                                       http://www.cirquedusoleil.com/
                                                                       en/shows/saltimbanco/tickets/l
 06/22/2010            22            29   www.cirquedusoleil.com       ondon.aspx                     0

 06/23/2010             0            60                                                              10

                                                                       http://www.google.co.uk/searc
                                                                       h?hl=&q=ticketmaster+uk&sou
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 06/23/2010            70            10   www.google.co.uk             258&ie=UTF-8&aq=1&oq=tick 10
                                                                       http://uk.mg2.mail.yahoo.com/
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 06/23/2010            37            21   uk.mg2.mail.yahoo.com        uk&.lang=en-GB                 10
                                                                       http://www.blackpoolevents.co.
                                                                       uk/Shows/Armed-Forces-Gala-
 06/23/2010            11            20   www.blackpoolevents.co.uk    Evening.htm                    10

 06/23/2010            26            27                                                              10
                                                                       http://www.google.co.uk/searc
                                                                       h?hl=en&source=hp&q=www.ti
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 06/23/2010             0            11   www.google.co.uk             gs_rfai=                      10

 06/23/2010            74            15                                                              10




ForeSee Results, Inc. Confidential                           324                                           Satisfaction Performance Report
Date Created: 07/01/2010


                                                                    http://www.parliament.uk/visitin
                                                                    g/visiting-and-
 06/23/2010            78            24   www.parliament.uk         tours/summeropening/             10

 06/23/2010            89            6                                                              10

 06/23/2010            48            6                                                              10

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                                                                    h?sourceid=navclient&aq=0h&
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 06/23/2010            74            8    www.google.co.uk          ter                           10




 06/23/2010            52            12                                                             10


 06/23/2010            96            24                                                          10
                                                                    http://www.bing.com/search?q
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 06/23/2010            70            12   www.bing.com              rm=MSNH90&mkt=en-gb          10

 06/23/2010            85            19                                                             10

 06/23/2010            56            24   www.ticketmaster.co.uk    http://www.ticketmaster.co.uk/ 10

 06/24/2010            74            19                                                            10
                                                                    http://www.ticketmaster.co.uk/
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 06/24/2010            56            8    www.ticketmaster.co.uk    meA_sports_header              10

 06/24/2010            67            15   www.ticketmaster.co.uk    http://www.ticketmaster.co.uk/ 10

 06/24/2010            37            46   www.ticketmaster.co.uk    http://www.ticketmaster.co.uk/ 10




ForeSee Results, Inc. Confidential                            325                                         Satisfaction Performance Report
Date Created: 07/01/2010




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                                                                      h?client=firefox-
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 06/24/2010            67            1    www.google.co.uk            &btnG=Google+Search           10

 06/24/2010            11            16                                                             10

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                                                                      =t&source=web&cd=1&ved=0
                                                                      CB0QFjAA&url=http%3A%2F
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 06/24/2010            96            18   www.google.co.uk            JCG_XkupozsAQ5JCAIQ            10
                                                                      http://sidewalk.mpora.com/eve
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 06/24/2010            67            4    sidewalk.mpora.com          brighton-july-21st.html        10

                                                                     http://www.google.co.uk/url?sa
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 06/24/2010            85            8    www.google.co.uk           8gldnbzCcugrjZYw               10
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 06/24/2010            89            21   g.uk                       316&VenueID=94                 10
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 06/24/2010            74            20   www.theo2.co.uk            All=false                      10

 06/24/2010           100            7                                                              10




ForeSee Results, Inc. Confidential                           326                                          Satisfaction Performance Report
Date Created: 07/01/2010


                                                                        http://sn136w.snt136.mail.live.
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 06/24/2010            59            10   sn136w.snt136.mail.live.com   887734476                          10
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 06/24/2010             0            30   uk.mc264.mail.yahoo.com       j3                                 10
                                                                        http://www.somersethouse.org.
 06/24/2010             7            59   www.somersethouse.org.uk      uk/film/default.asp                10
                                                                        http://www.o2blueroom.co.uk/e
 06/24/2010            85            45   www.o2blueroom.co.uk          vents/Linkin-Park/384              10
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 06/24/2010            59            13   bl136w.blu136.mail.live.com   36205714                           10

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 06/24/2010            78            16   uk.mc871.mail.yahoo.com       nd=0l9dmghlkn011                10

 06/24/2010           100            22                                                                  10
                                                                        http://uk.mg4.mail.yahoo.com/
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 06/24/2010            78            36   uk.mg4.mail.yahoo.com         e0fot1cp                         10
                                                                        http://webmail.tiscali.co.uk/cp/
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 06/24/2010            78            12   webmail.tiscali.co.uk         en                               10




ForeSee Results, Inc. Confidential                            327                                               Satisfaction Performance Report
Date Created: 07/01/2010


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                                                                        http://www.scotland.ticketmast
                                          www.scotland.ticketmaster.co. er.co.uk/uk/index.html?tm_link
 06/24/2010             4            5    uk                            =tmeurope_map_uk_moreinfo 10

 06/24/2010            78            55                                                                  10

 06/24/2010            78            6                                                                   10

 06/24/2010            67            14                                                                  10
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 06/24/2010           100            25   www.bing.com                  SearchBox&FORM=IE8SRC            0
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 06/24/2010            70            10   uk.mc230.mail.yahoo.com       k                                10
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 06/24/2010            59            17   www.google.co.uk              h                                0
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 06/24/2010            89            9    www.google.co.uk              YXFH8cJCaHNiSIg                  10




ForeSee Results, Inc. Confidential                           328                                              Satisfaction Performance Report
Date Created: 07/01/2010


                                                                      http://www.livenation.co.uk/eve
                                                                      nt/8777/jeff-wayne-s-musical-
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 06/24/2010            81            73   www.livenation.co.uk        tickets                         10

 06/24/2010            78            20                                                              10

 06/24/2010            63            9                                                               10

 06/25/2010            85            10                                                             10
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                                                                      h?hl=en&rls=com.microsoft%3
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 06/25/2010            67            21   www.google.co.uk            &aql=&oq=&gs_rfai=            10

 06/25/2010            78            15                                                              10

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 06/25/2010            59            7    www.getmein.com            drLu6ICFUcA4wod8iA36g          10
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 06/25/2010            63            8    www.theo2.co.uk            ack-johnson-20100630.html      10
                                                                     http://www.manchestertheatres
 06/25/2010            89            4    www.manchestertheatres.com .com/operahouse.htm            10

 06/25/2010            85            10                                                              10


 06/25/2010            78            10                                                             10
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 06/25/2010            74            11   www.google.co.uk            G=Google+Search               10

 06/25/2010            85            27                                                              10




ForeSee Results, Inc. Confidential                           329                                           Satisfaction Performance Report
Date Created: 07/01/2010


                                                                      http://fsmail02.orange.co.uk/w
                                                                      ebmail/en_GB/read.html?IDM
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 06/25/2010            89            18   fsmail02.orange.co.uk       ER                             10

 06/25/2010             0            9                                                                10


                                                                      http://www.ticketmaster.com/in
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 06/25/2010           100            33   www.ticketmaster.com        eloc_intl                      0

 06/25/2010             0            56                                                               10




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 06/25/2010            85            6                                                              10
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 06/25/2010            59            28   www.manchesterpalace.org.uk 477&VenueID=106               10
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 06/25/2010           100            17   www.google.co.uk            +uk                           10

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 06/25/2010            78            23   mail.google.com             mbn4                           10


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                                                                      http://www.livenation.co.uk/fest
 06/25/2010             0            67   www.livenation.co.uk        ival/5/hard-rock-calling-tickets 10




ForeSee Results, Inc. Confidential                           330                                            Satisfaction Performance Report
Date Created: 07/01/2010


                                                                    http://www.getmein.com/rock-
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 06/25/2010            93            2    www.getmein.com           q-g                          10

 06/26/2010            85            55                                                           0

 06/26/2010            74            38   www.ticketmaster.co.uk    http://www.ticketmaster.co.uk/ 10

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 06/26/2010            70            15   www.google.co.uk          owp4qZ-2ypoB0-eGg              10

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 06/26/2010            85            16   www.google.co.uk          HMgX7lFjcO44kF8Vq3QiOA         10


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 06/26/2010            81            17   us.mg201.mail.yahoo.com   tl=uk&.lang=en-US             10

 06/26/2010            89            16                                                           10

 06/26/2010            67            5                                                            10




ForeSee Results, Inc. Confidential                           331                                        Satisfaction Performance Report
Date Created: 07/01/2010




                                                                     http://www.google.co.uk/searc
                                                                     h?q=ticketmaster&sourceid=ie
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 06/26/2010            52            24    www.google.co.uk          oqnNBA                        9
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 06/26/2010            85            6     www.google.co.uk          nds+to+mars+tour+dates        10
                                                                     http://www.google.co.uk/searc
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 06/26/2010           100            42    www.google.co.uk          s1g5&aql=&oq=&gs_rfai=        10

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 06/26/2010            48            5     mail.mancat.ac.uk         ormID=95                        10

 06/26/2010            11            9     www.ticketmaster.co.uk    http://www.ticketmaster.co.uk/ 10

                                                                     http://ca.mg202.mail.yahoo.co
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 06/26/2010            67            19    www.theo2.co.uk           book-now.html?Venue=4           9
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 06/26/2010            67            156   www.google.co.uk          Nh-VrS7lg                       10




ForeSee Results, Inc. Confidential                             332                                        Satisfaction Performance Report
Date Created: 07/01/2010




                                                                       http://www.ticketmastereurope.
                                                                       com/uk/index.html?tm_link=tm
 06/26/2010            63            6    www.ticketmastereurope.com   europe_map_uk_moreinfo         10

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 06/27/2010            33            9    www.google.co.uk             NYQ2PZOeDc2ncf0XDzc6w          10

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 06/27/2010            78            13   mail.gcal.ac.uk              MpIiTNlLXdo9qAosv3HMfhZo 10

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 06/27/2010            96            18   www.google.co.uk             &oq=ticket&gs_rfai=           10




ForeSee Results, Inc. Confidential                           333                                           Satisfaction Performance Report
Date Created: 07/01/2010


                                                                       http://www.ticketmaster.co.uk/
                                                                       section/concerts?tm_link=tm_
 06/27/2010            44            11   www.ticketmaster.co.uk       homeA_music_header             10

 06/27/2010            41            47                                                              10
                                                                       http://www.google.co.uk/searc
                                                                       h?q=ticketmaster&ie=utf-
                                                                       8&oe=utf-
                                                                       8&aq=t&rls=org.mozilla:en-
 06/27/2010            81            8    www.google.co.uk             US:official&client=firefox-a  9


 06/27/2010            22            14                                                              0

 06/27/2010            78            5                                                               10

 06/27/2010            15            17                                                              10

 06/27/2010           100            11                                                              10
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 06/27/2010            81            28   www.facebook.com             qvzDWXdw                      10

 06/27/2010           100            85                                                               10
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 06/27/2010            67            23   sn139w.snt139.mail.live.com ate&n=601213871                 10
                                                                      http://www.manchestertheatres
 06/27/2010             0            33   www.manchestertheatres.com .com/offers-medicine2.htm        10



                                                                       http://www.ticketmaster.com/in
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 06/27/2010            78            9    www.ticketmaster.com         eloc_intl                      10




ForeSee Results, Inc. Confidential                           334                                           Satisfaction Performance Report
Date Created: 07/01/2010




 06/27/2010             0            9                                                                10
                                                                       http://www.google.co.uk/url?sa
                                                                       =t&source=web&cd=1&ved=0
                                                                       CBoQFjAA&url=http%3A%2F
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 06/27/2010            70            13   www.google.co.uk             ldnbzCcugrjZYw                 10

 06/27/2010            70            13   www.ticketmaster.co.uk       http://www.ticketmaster.co.uk/ 10

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 06/27/2010            96            13   reviews.ticketmaster.co.uk   oot%3D10001                      10

 06/27/2010            56            23   www.ticketmaster.co.uk       http://www.ticketmaster.co.uk/ 10


 06/27/2010            37            6    www.ticketmaster.co.uk       http://www.ticketmaster.co.uk/ 10




ForeSee Results, Inc. Confidential                           335                                             Satisfaction Performance Report
Date Created: 07/01/2010


                                                                   http://www.bing.com/search?q
                                                                   =o2+tickets&src=IE-
 06/28/2010            56            11   www.bing.com             SearchBox&Form=IE8SRC            10
                                                                   http://www.google.co.uk/searc
                                                                   h?hl=en&source=hp&q=bright
                                                                   on+centre&rlz=1W1ADBS_en
                                                                   &aq=f&aqi=g10&aql=&oq=&gs
 06/28/2010            33            17   www.google.co.uk         _rfai=                           10
                                                                   http://www.ticketmaster.co.uk/
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 06/28/2010            93            13   www.ticketmaster.co.uk   .x=0&search.y=0                  10
                                                                   http://www.bing.com/search?q
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 06/28/2010            59            29   www.bing.com             SearchBox&Form=IE8SRC            9

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 06/28/2010            96            10   www.google.co.uk         gldnbzCcugrjZYw                10

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 06/28/2010            81            5    www.getmein.com          d4wod4Cv66w                  10

                                                                   http://www.google.co.uk/searc
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 06/28/2010            33            24   www.google.co.uk         mboats+and+pettic&gs_rfai= 10

                                                                   http://www.google.co.uk/searc
                                                                   h?hl=en&safe=active&q=ticket
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 06/28/2010            70            18   www.google.co.uk         e1g9&aql=&oq=&gs_rfai=        9




ForeSee Results, Inc. Confidential                           336                                         Satisfaction Performance Report
Date Created: 07/01/2010


                                                                        http://co124w.col124.mail.live.
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 06/28/2010            44            13   co124w.col124.mail.live.com   ate&n=1939029884                10


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 06/28/2010             0            8    bl138w.blu138.mail.live.com   5797492                          10


 06/28/2010            96            21                                                                  10

 06/28/2010            19            52                                                                  10

 06/28/2010            56            19                                                                  10
                                                                        http://www.globalgathering.co
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 06/28/2010           100            4    www.globalgathering.com       scheme                           10

 06/28/2010            44            5    www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10
                                                                        http://www.getmein.com/rock-
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 06/28/2010             0            2    www.getmein.com               XX4m6w                         10

 06/28/2010           100            11                                                                 10
                                                                        http://www.wolvescivic.co.uk/in
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 06/28/2010            70            4    www.wolvescivic.co.uk         4466&agent=tm                   10

                                                                        http://www.talktalk.co.uk/searc
                                                                        h/results.html?section=&from=
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 06/28/2010             0            12   www.talktalk.co.uk            h11&query=ticketmaster.o.uk 10

 06/28/2010            93            23   www.ticketmaster.co.uk        http://www.ticketmaster.co.uk/ 10




ForeSee Results, Inc. Confidential                             337                                            Satisfaction Performance Report
Date Created: 07/01/2010




 06/28/2010            48            96                                                                   10

 06/28/2010           100            16                                                                   10

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                                                                        http://www.getmein.com/festiv
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 06/29/2010            78            1    www.getmein.com               26Q                               10
                                                                        http://www.google.co.uk/searc
                                                                        h?q=ticketmaster&ie=utf-
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 06/29/2010            67            10   www.google.co.uk              GB:official&client=firefox-a      10
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 06/29/2010            74            21   sn133w.snt133.mail.live.com   ate&n=2143725868                  10


 06/29/2010            41            23                                                                10
                                                                        http://www.google.co.uk/url?sa
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 06/29/2010            74            29   www.google.co.uk              dnbzCcugrjZYw                  10

 06/29/2010            78            19                                                                   10

 06/29/2010            70            21                                                                   10




ForeSee Results, Inc. Confidential                           338                                               Satisfaction Performance Report
Date Created: 07/01/2010




 06/29/2010            89            25                                                          10

 06/29/2010            82            7    www.ticketmaster.co.uk   http://www.ticketmaster.co.uk/ 10
                                                                   http://www.google.co.uk/searc
                                                                   h?sourceid=navclient&aq=0&o
                                                                   q=ticket&ie=UTF-
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 06/29/2010            67            25   www.google.co.uk         295&q=ticketmaster             10
                                                                   http://www.ticketmaster.co.uk/
 06/29/2010            74            12   www.ticketmaster.co.uk   section/concerts               10

 06/29/2010            59            45                                                           10
                                                                   http://www.ticketmaster.co.uk/
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 06/29/2010            78            7    www.ticketmaster.co.uk   tickets/artist/949313          10
                                                                   http://www.ticketmaster.co.uk/
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 06/29/2010            56            65   www.ticketmaster.co.uk   _quidco                        10

 06/29/2010            78            25                                                          10

 06/29/2010            70            22                                                          10

                                                                   http://www.google.com/search
                                                                   ?hl=en&source=hp&q=ticketm
                                                                   aster&aq=0&aqi=g4g-
 06/29/2010            67            57   www.google.com           s1g5&aql=&oq=ticket&gs_rfai= 10

 06/29/2010            63            64                                                          10
                                                                   http://www.google.co.uk/searc
                                                                   h?q=newton+faulkner+tour+da
                                                                   tes&ie=utf-8&oe=utf-
                                                                   8&aq=t&rls=org.mozilla:en-
 06/29/2010            85            21   www.google.co.uk         GB:official&client=firefox-a  10

 06/29/2010           100            40   www.ticketmaster.co.uk   http://www.ticketmaster.co.uk/ 10
                                                                   http://www.google.co.uk/searc
                                                                   h?hl=en&source=hp&q=lion+ki
                                                                   ng+tickets&btnG=Google+Sea
                                                                   rch&meta=cr%3DcountryUK%
                                                                   7CcountryGB&aq=o&aqi=&aql
 06/29/2010            41            13   www.google.co.uk         =&oq=&gs_rfai=                 10




ForeSee Results, Inc. Confidential                           339                                       Satisfaction Performance Report
Date Created: 07/01/2010




 06/29/2010            44            38   www.ticketmaster.co.uk   http://www.ticketmaster.co.uk/ 10

                                                                   http://www.o2blueroom.co.uk/a
 06/29/2010            56            17   www.o2blueroom.co.uk     bout-priority-tickets         10

                                                                   http://www.men-
 06/29/2010            78            42                            arena.com/events/?page_id=2 10


 06/29/2010            63            18                                                           10
                                                                   http://search.hp.my.aol.com/ao
                                                                   l/search?invocationType=enus-
                                                                   mh-1_-hp-ws-cn-nb-
 06/29/2010            78            28   search.hp.my.aol.com     le&q=ticketmaster+uk           10
                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&cd=1&ved=0
                                                                   CBkQFjAA&url=http%3A%2F
                                                                   %2Fwww.ticketmaster.co.uk%
                                                                   2F&rct=j&q=ticketmaster&ei=3
                                                                   eoqTO34LYeTON_n5LID&usg
                                                                   =AFQjCNHKgre8gkMnnG8gld
 06/30/2010            52            21   www.google.co.uk         nbzCcugrjZYw                   10

 06/30/2010            67            7                                                           10

                                                                   http://www.men-
 06/30/2010            89            13                            arena.com/events/?page_id=2 10
                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&cd=1&ved=0
                                                                   CAYQFjAA&url=http%3A%2F
                                                                   %2Fwww.ticketmaster.co.uk%
                                                                   2F&rct=j&q=ticketmaster&ei=J
                                                                   0krTKWLAt6gOMaL1bID&usg
                                                                   =AFQjCNHKgre8gkMnnG8gld
 06/30/2010            70            9    www.google.co.uk         nbzCcugrjZYw                   10
                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&cd=2&ved=0
                                                                   CCQQFjAB&url=http%3A%2F
                                                                   %2Fwww.ticketmaster.co.uk%
                                                                   2F&rct=j&q=ticketmaster&ei=R
                                                                   EsrTM-
                                                                   EHsuPOInz7LID&usg=AFQjC
                                                                   NHKgre8gkMnnG8gldnbzCcug
 06/30/2010            56            31   www.google.co.uk         rjZYw                          10


ForeSee Results, Inc. Confidential                           340                                       Satisfaction Performance Report
Date Created: 07/01/2010


                                                                         http://www.ercrugby.com/eng/1
 06/30/2010            96            17   www.ercrugby.com               21_15673.php                     10
                                                                         http://www.google.co.uk/searc
                                                                         h?sourceid=navclient&aq=0&o
                                                                         q=tick&hl=en-GB&ie=UTF-
                                                                         8&rlz=1T4GGLR_enGB280GB
 06/30/2010           100            6    www.google.co.uk               280&q=ticketmaster               10
                                                                         http://www.livenation.co.uk/fest
                                                                         ival/3/wireless-sponsored-by-
 06/30/2010            26            28   www.livenation.co.uk           barclaycard-tickets              10

 06/30/2010            63            8                                                                   10

 06/30/2010            70            22                                                                  10

 06/30/2010           100            6                                                                  10
                                                                         http://www.google.co.uk/url?sa
                                                                         =t&source=web&cd=2&ved=0
                                                                         CC4QFjAB&url=http%3A%2F
                                                                         %2Fwww.ticketmaster.co.uk%
                                                                         2Fsection%2Fconcerts&rct=j&
                                                                         q=ticketmaster+uk&ei=l3orTOj
                                                                         fGpf00gS5mZDnAg&usg=AFQ
                                                                         jCNGoeembbVi-
 06/30/2010            18            22   www.google.co.uk               PUonS0tJWniQRk7CTA             9

 06/30/2010           100            13                                                                  10
                                                                         http://www.officiallondontheatr
                                                                         e.co.uk/london_shows/show/it
                                          www.officiallondontheatre.co.u em107974/The-Tempest-(The-
 06/30/2010            85            5    k                              Bridge-Project)/                10

                                                                     http://www.getmein.com/?cid=t
 06/30/2010            48            12   www.getmein.com            mcemail                       10
                                                                     http://www.manchestertheatres
 06/30/2010             0            20   www.manchestertheatres.com .com/gleeks.htm               10

 06/30/2010            59            49                                                                  10

 06/30/2010            15            17                                                                  10




ForeSee Results, Inc. Confidential                           341                                               Satisfaction Performance Report
Date Created: 07/01/2010


                                                                   http://www.google.co.uk/searc
                                                                   h?q=ticketmaster&rls=com.mic
                                                                   rosoft:en-gb:IE-
                                                                   SearchBox&ie=UTF-
                                                                   8&oe=UTF-
                                                                   8&sourceid=ie7&rlz=1I7SUNC
                                                                   _en&redir_esc=&ei=cpkrTOitC
 06/30/2010            85            29   www.google.co.uk         IH40wSD9MW-CQ                 10

 06/30/2010            89            5                                                           10
                                                                   http://webmail.aol.com/32213-
 06/30/2010            81            25   webmail.aol.com          111/aol-1/en-gb/Suite.aspx    10

                                                                   http://www.google.co.uk/searc
                                                                   h?q=tickets+for+lion+king&rlz=
                                                                   1I7PBEA_en-GB&ie=UTF-
                                                                   8&oe=UTF-
                                                                   8&sourceid=ie7&redir_esc=&ei
 06/30/2010            89            15   www.google.co.uk         =8o0rTOSjINeqsQau3bSBBw 10

 06/30/2010            52            8    www.ticketmaster.co.uk   http://www.ticketmaster.co.uk/ 10

 06/30/2010            85            18   www.ticketmaster.co.uk   http://www.ticketmaster.co.uk/ 10

 06/30/2010           100            7                                                           10

                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&cd=5&ved=0
                                                                   CDIQFjAE&url=http%3A%2F%
                                                                   2Fwww.ticketmaster.co.uk%2F
                                                                   Balado-Airfield-tickets-
                                                                   Kinross%2Fvenue%2F190175
                                                                   &rct=j&q=t+in+park+car+par&
                                                                   ei=maMrTIqIOKL40wTA0KC3
                                                                   CQ&usg=AFQjCNGBl79v6w5
 06/30/2010            59            4    www.google.co.uk         AYRA6YjaGwcktO_bAbA            10

 06/30/2010            89            51                                                          10




ForeSee Results, Inc. Confidential                           342                                       Satisfaction Performance Report
Date Created: 07/01/2010




                                                                        http://reviews.ticketmaster.co.u
                                                                        k/7171e-
                                                                        en_gb/1041716/writereview.ht
                                                                        m?format=embedded&campai
                                                                        gnid=750382_37&return=http
                                                                        %3A%2F%2Fwww.ticketmaste
                                                                        r.co.uk%2Fartist%2F1041716
                                                                        &user=e919a882559e03c5d2a
                                                                        397180e7bfe53646174653d32
                                                                        303130303633302675736572
                                                                        69643d313330373736393839
                                                                        26746d5f76656e75653d4e494
                                                                        12532304269726d696e67686
                                                                        16d26746d5f636974793d4269
                                                                        726d696e6768616d26746d5f7
                                                                        3746174653d26746d5f646174
                                                                        653d57656425323032332532
                                                                        304a756e2532303230313026
                                                                        746d5f6576656e746e616d653
                                                                        d43697271756525323044752
                                                                        53230536f6c65696c25334125
                                                                        323053616c74696d62616e63
                                                                        6f26746d5f76656e756569643
                                                                        d323535353836&submissionu
                                                                        rl=http%3A%2F%2Fwww.ticke
                                                                        tmaster.co.uk%2Freview%3Fr
 06/30/2010            85            8     reviews.ticketmaster.co.uk   oot%3D10001                      10

                                                                        http://www.google.co.uk/searc
                                                                        h?sourceid=navclient&ie=UTF-
                                                                        8&rlz=1T4DKUK_enGB311&q
 06/30/2010            56            10    www.google.co.uk             =the+fray+tour+dates          10
                                                                        http://www.santana.com/Tour/
                                                                        DrawBandConcerts.aspx?Acti
                                                                        on=DrawDetails&ConcertID=2
 06/30/2010            67            17    www.santana.com              879&TourID=88                 10

 06/30/2010           100            16                                                                 10


 06/30/2010            85            25                                                               10
                                                                        http://www.google.co.uk/searc
                                                                        h?hl=en&source=hp&q=ticket
 06/30/2010            26            133   www.google.co.uk             master&meta=&aq=f&oq=         10


ForeSee Results, Inc. Confidential                            343                                             Satisfaction Performance Report
Date Created: 07/01/2010




                                                                   http://www.google.co.uk/searc
                                                                   h?hl=en&q=ticketmaster&aq=f
 06/30/2010            85            14   www.google.co.uk         &aqi=g10&aql=&oq=&gs_rfai= 10



 06/30/2010            85            13                                                       10


                                                                   http://www.google.co.uk/url?sa
                                                                   =t&source=web&cd=1&ved=0
                                                                   CCUQFjAA&url=http%3A%2F
                                                                   %2Fwww.ticketmaster.co.uk%
                                                                   2F30-Seconds-To-Mars-
                                                                   tickets%2Fartist%2F833240&r
                                                                   ct=j&q=30+seconds+to+mars+
                                                                   tickets&ei=iaErTMbfDZf60wSw
                                                                   3J2uCQ&usg=AFQjCNGIi901a
 06/30/2010            70            19   www.google.co.uk         DXVTg71cwJCwHbDu_MzHA 10

 06/30/2010            78            12                                                       10




ForeSee Results, Inc. Confidential                           344                                    Satisfaction Performance Report
Date Created: 07/01/2010



                                                Ticketmaster Enterprise Browse
                                                       CPP Responses
                                                 June 01, 2010 - June 30, 2010
                                                        (FSR) Site=UK

              os                                   url                              terms                      site         locale




                                     http://www.ticketmaster.co.uk/
Windows                              section                         ticketmaster                 ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
                                     /checkout/reserve/yEi23BFPo
                                     MgK__FfzAgd-
                                     kiL7hFCYqeeM1bqna8FqSonI
Windows                              FoVLHum6tmOoUGX0Nr3             ticketmaster                 ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /member/order_history                                        ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
                                     Midlands-Music-Festival-
Windows                              tickets/artist/1043077                                       ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/i
Windows                              nteractiveseatmap/faq.html                                   ticketmaster.co.uk   en

                                     http://www.ticketmaster.co.uk/
                                     The-Pearl-Fishers-
Windows                              tickets/artist/882858          opera london                  ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                                              ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              event/23004493EAF3164E                                       ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
                                     The-Wiggles-
Windows                              tickets/artist/705291                                        ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Mac                                  event/12004395C6526371                                       ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              search                                                       ticketmaster.co.uk   en




ForeSee Results, Inc. Confidential                                                          345                              Satisfaction Performance Report
Date Created: 07/01/2010




                                     http://www.ticketmaster.co.uk/
Windows                              Gorillaz-tickets/artist/807314                                ticketmaster.co.uk   en
Windows                              http://www.getmein.com/                                       getmein.com          en
                                     http://www.ticketmaster.co.uk/
Mac                                  h/help.html                                                   ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                                               ticketmaster.co.uk   en




                                     https://www.ticketmaster.co.uk
Mac                                  /checkout/order                london palladium               ticketmaster.co.uk   en




                                     https://www.ticketmaster.co.uk when will i get my green day
Windows                              /member/order_history           tickets                       ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/v
Windows                              enue/279604                                                   ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/t
Windows                              icketexchangehome                                             ticketmaster.co.uk   en



                                     http://www.ticketmaster.co.uk/
                                     Remember-When-
Windows                              tickets/artist/954172          theatre tickets                ticketmaster.co.uk   en




                                     http://www.ticketmaster.co.uk/f
Windows                              eature/on_tour.html             the pixies uk tour            ticketmaster.co.uk   en


ForeSee Results, Inc. Confidential                                                        346                                Satisfaction Performance Report
Date Created: 07/01/2010




                                     https://www.ticketmaster.co.uk
Windows                              /member/                       ticketmaster uk         ticketmaster.co.uk   en




                                     http://www.ticketmaster.co.uk/
                                     Roger-Waters-
Windows                              tickets/artist/736426                                  ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
                                     Stereophonics-
Windows                              tickets/artist/795944                                  ticketmaster.co.uk   en




                                     https://www.ticketmaster.co.uk
Windows                              /checkout/reserve              ticketmaster            ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              event/1200446198E72F8C                                 ticketmaster.co.uk   en




                                     http://www.ticketmaster.co.uk/
Windows                              event/220042ABE2CECDA1         theatre tickets         ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /member/                                               ticketmaster.co.uk   en




ForeSee Results, Inc. Confidential                                                    347                             Satisfaction Performance Report
Date Created: 07/01/2010


                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                                        ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
                                     Roger-Waters-
Windows                              tickets/artist/736426                                  ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Mac                                  /member/                                               ticketmaster.co.uk   en




                                     http://www.ticketmaster.co.uk/
Windows                              event/17004388B4E79109         jeff beck               ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /member/order_history                                  ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              event/220044B2CA8BE14B                                 ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Linux                                event/1F0044B8920B68FC                                 ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /checkout/reserve                                      ticketmaster.co.uk   en



                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                ticketmaster uk         ticketmaster.co.uk   en

                                     http://www.ticketmaster.co.uk/
Mac                                  section                                                ticketmaster.co.uk   en



                                     https://www.ticketmaster.co.uk
Mac                                  /member/login/                 ticketmaster            ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              event/17004315E7A17D8E                                 ticketmaster.co.uk   en




ForeSee Results, Inc. Confidential                                                    348                             Satisfaction Performance Report
Date Created: 07/01/2010




                                     https://www.ticketmaster.co.uk
Windows                              /member/                       ticketmaster            ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              browse                                                 ticketmaster.co.uk   en




                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                brighton center         ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
                                     MEN-Arena-Manchester-
                                     tickets-
Windows                              Manchester/venue/254336                                ticketmaster.co.uk   en

                                     http://www.ticketmaster.co.uk/
Mac                                  search/q=owl                                           ticketmaster.co.uk   en


                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                                        ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              partner_redirect                                       ticketmaster.co.uk   en

                                     http://www.ticketmaster.co.uk/
                                     Hard-Rock-Calling-
Windows                              tickets/artist/961401                                  ticketmaster.co.uk   en



                                     https://www.ticketmaster.co.uk
Mac                                  /member/                       ticketmaster            ticketmaster.co.uk   en


ForeSee Results, Inc. Confidential                                                    349                             Satisfaction Performance Report
Date Created: 07/01/2010




                                     http://www.getmein.com/ticket
                                     s/jason-derulo-
                                     tickets/manchester-
Windows                              177104.html                                                getmein.com          en
                                     http://www.ticketmaster.co.uk/
Windows                              artist/1028252                                             ticketmaster.co.uk   en




                                     http://www.ticketmaster.co.uk/
Windows                              search                         ticketmaster                ticketmaster.co.uk   en




                                     https://www.ticketmaster.co.uk
Windows                              /member/order_history                                      ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                                            ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              event/120044C1D9EF4204                                     ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              search                                                     ticketmaster.co.uk   en




                                     http://www.ticketmaster.co.uk/
Windows                              event/1F0043950A32B19E         joe longthorne tour dates   ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /checkout/reserve                                          ticketmaster.co.uk   en




ForeSee Results, Inc. Confidential                                                     350                                Satisfaction Performance Report
Date Created: 07/01/2010




                                     http://www.ticketmaster.co.uk/
Windows                              event/220042ABE12ACCEF         ticketmaster         ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /member/order_history                               ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Mac                                  /member/                                            ticketmaster.co.uk   en




                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                                     ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                                     ticketmaster.co.uk   en




                                     http://www.ticketmaster.co.uk/
Windows                              browse                         ticketmaster         ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Mac                                  event/170044C2938A4A4A                              ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              event/12004489CD415BDF                              ticketmaster.co.uk   en




ForeSee Results, Inc. Confidential                                                 351                             Satisfaction Performance Report
Date Created: 07/01/2010




                                     http://www.ticketmaster.co.uk/
                                     England-Rugby-
Windows                              tickets/artist/973065          ticketmaster            ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
                                     Simply-Red-
Windows                              tickets/artist/736121                                  ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                                        ticketmaster.co.uk   en




                                     https://www.ticketmaster.co.uk
Windows                              /member/edit_billing           ticketmaster            ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              search                                                 ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                                        ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                                        ticketmaster.co.uk   en



                                     http://www.ticketmaster.co.uk/
Windows                              browse                         ticketmaster uk         ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Mac                                  /checkout/order                                        ticketmaster.co.uk   en




                                     http://www.ticketmaster.co.uk/
Mac                                  event/1700446F9E6A5094                                 ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              partner_redirect                                       ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              h/help.html                                            ticketmaster.co.uk   en




ForeSee Results, Inc. Confidential                                                    352                             Satisfaction Performance Report
Date Created: 07/01/2010




Windows                              http://www.ticketmaster.co.uk/ ticketmaster uk         ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              search                                                 ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
                                     Hampton-Court-Palace-tickets-
Windows                              London/venue/254183                                    ticketmaster.co.uk   en



                                     https://www.ticketmaster.co.uk
Windows                              /member/order_history                                  ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Mac                                  section                                                ticketmaster.co.uk   en

                                     http://www.ticketmaster.co.uk/
Windows                              event/1F004365B1575A72                                 ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              event/22004311C8E8A552                                 ticketmaster.co.uk   en


                                     https://www.ticketmaster.co.uk
Mac                                  /member/                                               ticketmaster.co.uk   en


                                     http://www.ticketmaster.co.uk/
                                     Gang-of-Four-Presents-
                                     Historys-Not-Made-By-Great-
Windows                              Men-tickets/artist/1043954                             ticketmaster.co.uk   en




                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                ticketmaster            ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Mac                                  search                                                 ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /checkout/order                                        ticketmaster.co.uk   en




ForeSee Results, Inc. Confidential                                                    353                             Satisfaction Performance Report
Date Created: 07/01/2010


                                     https://www.ticketmaster.co.uk
Windows                              /member/                                             ticketmaster.co.uk   en




                                     https://www.ticketmaster.co.uk
Windows                              /member                        ticket master         ticketmaster.co.uk   en


                                     http://www.ticketmaster.co.uk/
Windows                              event/120044C1D9EF4204                               ticketmaster.co.uk   en

                                     https://www.ticketmaster.co.uk
Windows                              /member/edit_subscriptions                           ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              event/1700436A9E015CC3                               ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /member/                                             ticketmaster.co.uk   en




                                     http://www.ticketmaster.co.uk/
                                     Disney-On-Ice-100-Years-of-
Windows                              Magic-tickets/artist/830558                          ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              search                                               ticketmaster.co.uk   en

                                     http://www.ticketmaster.co.uk/
Windows                              h/customer_serve.html                                ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              event/1700444FE5F6911D                               ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              event/1F004476E58C7827                               ticketmaster.co.uk   en
                                     https://www.ticketmaster.co.uk
Windows                              /member/order_history                                ticketmaster.co.uk   en




                                     https://www.ticketmaster.co.uk
Windows                              /member/order_history                                ticketmaster.co.uk   en




ForeSee Results, Inc. Confidential                                                  354                             Satisfaction Performance Report
Date Created: 07/01/2010




                                     https://www.ticketmaster.co.uk
Windows                              /member/edit_profile                                    ticketmaster.co.uk   en
                                     http://www.ticketmaster.co.uk/
Windows                              browse                                                  ticketmaster.co.uk   en



                                     http://www.ticketmaster.co.uk/
Windows                              event/170044B1EA6AA932                                  ticketmaster.co.uk   en



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ForeSee Results, Inc. Confidential                                                     355                             Satisfaction Performance Report
Date Created: 07/01/2010


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ForeSee Results, Inc. Confidential                                                       356                                 Satisfaction Performance Report
Date Created: 07/01/2010




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ForeSee Results, Inc. Confidential                                                       357                                 Satisfaction Performance Report
Date Created: 07/01/2010




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ForeSee Results, Inc. Confidential                                                    359                             Satisfaction Performance Report
Date Created: 07/01/2010




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Windows                              /member/order_history                                    ticketmaster.co.uk   en

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Windows                              section/concerts               ticketmaster              ticketmaster.co.uk   en


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ForeSee Results, Inc. Confidential                                                        362                               Satisfaction Performance Report
Date Created: 07/01/2010




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ForeSee Results, Inc. Confidential                                                      363                             Satisfaction Performance Report
Date Created: 07/01/2010




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ForeSee Results, Inc. Confidential                                                  364                             Satisfaction Performance Report
Date Created: 07/01/2010




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ForeSee Results, Inc. Confidential                                                        365                             Satisfaction Performance Report
Date Created: 07/01/2010




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Date Created: 07/01/2010




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ForeSee Results, Inc. Confidential                                                      367                                Satisfaction Performance Report
Date Created: 07/01/2010




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ForeSee Results, Inc. Confidential                                                       368                               Satisfaction Performance Report
Date Created: 07/01/2010




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Date Created: 07/01/2010


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ForeSee Results, Inc. Confidential                                                    370                             Satisfaction Performance Report
Date Created: 07/01/2010




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Windows                              earch/q=russell                                         ticketmaster.com     en


ForeSee Results, Inc. Confidential                                                     371                             Satisfaction Performance Report
Date Created: 07/01/2010




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ForeSee Results, Inc. Confidential                                                     372                                   Satisfaction Performance Report
Date Created: 07/01/2010




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Windows                              http://www.ticketmaster.co.uk/                    ticketmaster.co.uk   en




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ForeSee Results, Inc. Confidential                                    374                             Satisfaction Performance Report
Date Created: 07/01/2010




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ForeSee Results, Inc. Confidential                                                        375                                 Satisfaction Performance Report
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Windows                              event/22004478C956879D                                 ticketmaster.co.uk   en
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ForeSee Results, Inc. Confidential                                                    376                             Satisfaction Performance Report
Date Created: 07/01/2010


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ForeSee Results, Inc. Confidential                                                     377                              Satisfaction Performance Report
Date Created: 07/01/2010


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ForeSee Results, Inc. Confidential                                                        378                             Satisfaction Performance Report
Date Created: 07/01/2010




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Windows                              dar/04-12-2010.html                                       getmein.com          en



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Date Created: 07/01/2010




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ForeSee Results, Inc. Confidential                                                    381                             Satisfaction Performance Report
Date Created: 07/01/2010




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Windows                              enueartist/188437/864373/       wicked theatre tickets    ticketmaster.co.uk   en
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Windows                              dar/month/Nov-2010.html                                   getmein.com          en



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ForeSee Results, Inc. Confidential                                                       382                             Satisfaction Performance Report
Date Created: 07/01/2010




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ForeSee Results, Inc. Confidential                                                      383                                Satisfaction Performance Report
Date Created: 07/01/2010


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ForeSee Results, Inc. Confidential                                     384                             Satisfaction Performance Report
Date Created: 07/01/2010




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ForeSee Results, Inc. Confidential                                                 386                             Satisfaction Performance Report
Date Created: 07/01/2010


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ForeSee Results, Inc. Confidential                                                 387                             Satisfaction Performance Report
Date Created: 07/01/2010




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Windows                              checkout/reserve                                       ticketmaster.com      en




ForeSee Results, Inc. Confidential                                                    388                              Satisfaction Performance Report
Date Created: 07/01/2010


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