Document Sample
    Introduction                                               Insurance Certificate
    Welcome to Renault Extended Warranty. We hope that         This insurance is only valid when accompanied by a
    this booklet is easy to understand and explains clearly    policy confirmation letter which provides details of your
    all the benefits of your extended warranty. The period of   vehicle and when the cover will begin and expire. This
    cover that applies to your vehicle will be stated in the   is an agreement between the Applicant named in the
    letter that accompanies this booklet. The following        confirmation letter attached and Motors Insurance
    pages, including the terms and conditions, set out         Company Limited and is administered by Car Care Plan
    exactly what is and is not covered by your warranty        Limited trading as Renault Extended Warranty
    and what to do if you need to make a claim. If anything    Administration. This certifies that, subject to the policy
    is unclear, or if you have any questions, please contact   Terms and Conditions and payment of the appropriate
    our Customer Services staff on 0844 573 8035.              premium, the Insurer will pay the costs of repair and of
                                                               additional benefits incurred by you as a result of the
                                                               failure of any insured components occurring during the
                                                               period and mileage shown on the policy confirmation
                                                               letter. I have signed this policy on behalf of the Insurer.

                                                               Gary Whitelam
                                                               For Motors Insurance Company Limited
                                                               Registered in England No. 2678367

                                                               Your mechanical breakdown insurance policy is
                                                               underwritten by Motors Insurance Company Limited
                                                               (MICL) which is regulated as an insurance company
                                                               with the Financial Services Authority. Car Care Plan
                                                               Limited trading as Renault Extended Warranty
                                                               Administration is regulated as an insurance
                                                               intermediary with the Financial Services Authority.

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Extended Warranty Cover                                       General exclusions                                           Out of Pocket Expenses                                     Claims Process
                                                              • Renault Extended Warranty is not available
The following section sets out what your extended               after your vehicle’s initial manufacturer warranty         If your vehicle has a fault which is covered by your       Repairs in the UK
warranty cover provides:                                        period has expired                                         warranty, we will reimburse unavoidable out of pocket      If you wish to make a claim under the terms of your
                                                              • Cover applies to Renault vehicles only                     expenses as follows:                                       extended warranty, please contact your supplying
                                                              • For general exclusions that apply to this warranty
Covered Items                                                                                                                                                                         Renault dealer to agree a suitable time for it to be
                                                                please see section 16 in the terms and conditions          Towing charges
All components are covered for mechanical or electrical                                                                                                                               inspected and repaired. If you cannot return the vehicle
                                                                                                                           If you incur unavoidable towing charges following a        to your supplying dealer, we recommend that you
failure with the exception of the items listed below          Maximum Claims Limit                                         breakdown we will pay up to £60 (inc. VAT) to cover
(subject to the conditions detailed later in this booklet).                                                                                                                           contact another Renault dealer to arrange repairs.
                                                              The amount you may claim over the whole period of this       the cost. This only applies if Renault Assistance is       Please bring this booklet with you when delivering the
                                                              warranty is limited to the purchase price of your vehicle.   not available.                                             vehicle. Your Renault dealer will confirm whether it is
Excluded Items                                                                                                                                                                        still valid and will check your service record to verify
The following items are not covered:                                                                                                                                                  that the vehicle has been properly maintained. Having
• All service/maintenance operations
                                                                                                                           Car hire
                                                                                                                           Car hire is not provided for the first eight hours of       established that your claim is valid, they will contact
• Ancillary drive belts                                                                                                                                                               Renault Extended Warranty Administration for authority
• Brake and clutch friction material                                                                                       vehicle immobilisation. After this period we will
                                                                                                                           reimburse your hire costs up to a maximum of £40 per       to proceed. You may be asked to complete a claim form
• Brake noise caused by an accumulation of dust                                                                                                                                       or sign the repair invoice. If you need any further
• Bulbs                                                                                                                    day (inc. VAT). You will be responsible for the cost of
                                                                                                                           insurance, fuel and ancillary expenses. Please note        assistance relating to a claim, please contact our
• Diagnostic Time                                                                                                                                                                     Customer Services Department on 0844 573 8035.
• Fuses and lamps                                                                                                          that the maximum period for which you are entitled to
• Exhaust system (catalytic convertors are covered)                                                                        a replacement vehicle following a single incident is
                                                                                                                           five days. Car hire must be from a Renault dealer or a      Repairs outside the UK
• Batteries
                                                                                                                           recognised car hire company.                               If it is necessary for a repair on your vehicle to be
• Non factory-fitted components
                                                                                                                                                                                      completed in the European Union or EFTA you will not
• Tyres
                                                                                                                                                                                      require prior authorisation from us. In the event that the
• Wiper blades                                                                                                             Overnight accommodation
                                                                                                                                                                                      fault is covered by your extended warranty, we will
• Windscreen washer jets                                                                                                   If you are unable to reach your planned destination and
                                                                                                                                                                                      reimburse the cost of repair following your return to the
• Wheels                                                                                                                   find it necessary to book overnight accommodation
                                                                                                                                                                                      UK. In this event, please contact our Customer Services
• Wheel balancing                                                                                                          elsewhere, we will pay up to £100 (inc. VAT) to cover
                                                                                                                                                                                      Team on 0844 573 8035 for instructions on how to
• Wheel alignment or any wheel adjustments                                                                                 the cost. Alternatively £200 (inc. VAT) may be claimed
                                                                                                                                                                                      proceed. If you need to make contact while you are
Trim and bodywork including:                                                                                               towards the cost of return rail or air fare. All out of
                                                                                                                                                                                      abroad, please telephone 0044 1274 260135. In the
• Interior trim                                                                                                            pocket expenses must be supported by a valid VAT
                                                                                                                                                                                      event that your claim is valid, you will be reimbursed in
• Glass (heater elements are covered)                                                                                      receipted invoice.
                                                                                                                                                                                      pounds sterling at the prevailing rate of exchange on
• Seat covers and cushions
                                                                                                                                                                                      the date the repair was completed. Please note that we
• Water ingress                                                                                                            Overseas Cover                                             may not pay the full cost of a repair which is completed
• Weather-strips and body seals                                                                                            Your extended warranty cover is valid anywhere in the      overseas. The maximum we will pay for parts is the UK
• Aerials                                                                                                                  UK, which includes Great Britain, Northern Ireland, the    list price at the time of repair. The maximum for labour
• Paintwork                                                                                                                Channel Islands and the Isle of Man. It is also valid in   is the fleet charter rate which would have been
• Adjustments of doors, bonnet, boot lid or tailgate                                                                       the European Union and the European Free Trade             applicable if the repair had been completed in the UK
                                                                                                                           Association (EFTA) for up to 60 days a year.               by a Renault dealer. All extended warranty claims and
                                                                                                                                                                                      associated correspondence should be sent to: Renault
                                                                                                                                                                                      Extended Warranty Administration, Jubilee House, 5
                                                                                                                                                                                      Mid Point Business Park, Thornbury, West
                                                                                                                                                                                      Yorkshire BD3 7AG.

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Service Requirements                                          Compensation scheme                                           Terms and Conditions                                           10. design Faults and Recalls If any of the vehicle’s
                                                                                                                                                                                           components has an inherent design fault or is recalled
                                                              Motors Insurance Company Limited is covered by the
To ensure that your Renault is maintained in good             Financial Services Compensation Scheme (FSCS). You                                                                           by its manufacturer, the component which is the
                                                                                                                            Please take time to read the following terms and
condition it should be serviced in accordance with the        may be entitled to compensation from the scheme if the                                                                       subject of the design fault or recall is not covered by
                                                                                                                            conditions, which are an important part of your warranty.
                                                                                                                                                                                           this warranty.
manufacturer’s recommendations. Failure to comply with        Insurer is unable to meet its obligations. This depends on    1.Warranty Holder The warranty holder is the
                                                                                                                                                                                           11. Servicing To ensure that your vehicle is maintained
the manufacturer’s service schedules may invalidate           the type of business and circumstances of the claim. You      only person who is entitled to make a claim under
                                                                                                                                                                                           in good condition, it should be serviced in accordance
your warranty.                                                can get more information about compensation scheme            this warranty.
                                                                                                                                                                                           with the manufacturer’s recommendations by an
SERVICES MUST BE CARRIEd OUT WITHIN 1                         arrangements from the FSCS, 7th Floor, Lloyds                 2. Vehicle Any claim under this warranty must relate to
                                                                                                                                                                                           authorised dealer. A maximum allowance of 1,000
MONTH/1,000 MILES OF THE INTERVALS SPECIFIEd                  Chambers, 1 Portsoken Street, London E18BN.                   the vehicle described in the policy confirmation letter
                                                                                                                                                                                           miles either side of the stipulated service schedule
By THE VEHICLE MANUFACTURER,WHICHEVER                         Telephone: 0800 678 1100.                                     that accompanies this booklet.
                                                                                                                                                                                           mileage and one month either side of the stipulated
                                                                                                                            3. Extended Warranty Period The warranty period is
COMES FIRST.                                                                                                                                                                               service time period is permitted. Failure to comply with
                                                              data Protection Authorisation Statement                       shown in the policy confirmation letter that accompanies
                                                                                                                                                                                           this requirement may invalidate the warranty. Service
                                                              In processing and managing this agreement, the                this booklet. The warranty will expire on the date or
It is important that you retain your service receipts as                                                                                                                                   receipts should be retained as proof of servicing.
                                                              Administrator will collect, transfer and store the            mileage shown in this letter, whichever occurs first.
they may be required to validate a claim                                                                                                                                                   12. Excluded vehicles This warranty applies to Renault
                                                                                                                            Where a monthly renewing policy has been selected, the
                                                              information you have provided in their secure servers                                                                        vehicles only. It is not available for Renault commercial
                                                                                                                            policy will automatically renew each month when your
Complaints & Arbitration                                      based in the United States of America. The Administrator
                                                                                                                            premium is paid. Please see the term and conditions (22)
                                                                                                                                                                                           vehicles over 3.5 tonnes GVW.
                                                                                                                                                                                           13. Excluded uses This warranty does not cover any
                                                              has taken measures to ensure that there is an adequate        Policy Premium Payments & Policy Durations.
How to make a complaint                                       equivalent level of protection of your information in the                                                                    vehicle used as a taxi, minicab, driving school, made
                                                                                                                            4. Authorisation No repair must be carried out without
We hope that you will be pleased with the service we          U.S.A. in accordance with legislation in the United                                                                          available for hire or reward or used in any competitive
                                                                                                                            our prior authorisation, with the exception of repairs
provide. In the unlikely event of a complaint, you should     Kingdom.  In compliance with the Data Protection Act                                                                         motoring event. It also excludes public service
                                                                                                                            completed in another country, which may be authorised
                                                                                                                                                                                           vehicles, police cars, ambulances, fire service and
contact the administrator in the first instance on 0844        1998, you are entitled to ask us to amend our records         by the warranty holder.
                                                                                                                                                                                           military vehicles.
573 8035, or in writing to: The Customer Services             about you if they are not correct, and you may request a      5. Payment for Repairs When a repair is undertaken
                                                                                                                                                                                           14. Modification to Vehicle If you would like the
Manager, Renault Extended Warranty Administration,            copy of the information we hold about you by applying to      by a franchised Renault dealer, they will obtain prior
                                                                                                                                                                                           vehicle to be modified in any way, you should obtain
Jubilee House, 5 Mid Point Business Park, Thornbury,          us in writing addressed to: Compliance Officer, Car Care       authorisation from us and will invoice us for the cost of
                                                                                                                                                                                           our prior approval and the work should be carried out
West Yorkshire BD3 7AG.                                       Plan Limited, Jubilee House, 5 Mid Point Business Park,       the repair. In certain circumstances, we may authorise
                                                                                                                                                                                           by an authorised dealer. In the event that a modification
                                                              Thornbury, West Yorkshire, BD3 7AG or by emailing             a repair by another dealer in the UK or you may
If you remain dissatisfied, please contact the Insurer                                                                                                                                      which was not approved by us contributes to a fault,
                                                                                                                            authorise a repair overseas. In either event, you will be
directly by writing to: The Insurance Manager, Motors We may charge you the                                                                            we reserve the right to reject any claim you may wish
                                                                                                                            required to pay the dealer on completion of work and
Insurance Company Limited, Jubilee House, 5 Mid Point         statutory fee of £10 for this service.                                                                                       to make in relation to that fault.
                                                                                                                            may then reclaim the cost from us.
Business Park, Thornbury, West Yorkshire BD3 7AG.                                                                                                                                          15. Relationship with dealer This warranty is not
                                                                                                                            6. List Prices The Insurer will not pay more than the
This product conforms to the Motor Industry Code of
                                                              Warranty Renewal                                              manufacturer’s list prices for parts and current retail
                                                                                                                                                                                           applicable to vehicles owned by any proprietor,
                                                                                                                                                                                           manager or employee of a Renault dealer, or their
Practice for Vehicle Warranty Products. In addition to your                                                                 rates for labour time. Please bear this in mind if you
                                                              If the vehicle is within the necessary age and mileage                                                                       immediate family members. In the event of a claim the
statutory rights, should you remain dissatisfied with our                                                                    authorise a repair overseas.
                                                              limits at the time of expiry you may obtain a further                                                                        Insurer would be entitled to refuse payment.
                                                                                                                            7. Invoices to Support Claims Any claim for a repair
decision you may refer the dispute to the Motor Industry      extended warranty. We will write to you at the last                                                                          16. Exclusions Your warranty does not cover:
                                                                                                                            bill which you have paid direct or for out of pocket
Codes Advisory and Conciliation Service.                      address you provided with details of the cover available.                                                                    (a) The gradual reduction in operating performance
                                                                                                                            expenses must be supported by a VAT receipted invoice.
Consumer Advice line 0800 692 0825                                                                                                                                                         (wear and tear) due to the age and mileage of the
                                                                                                                            8. Inspection of Vehicle and Parts We reserve the
                                                                                                                                                                                           covered vehicle.                                  Warranty Transfer                                             right to inspect the vehicle before authorising repairs
                                                                                                                                                                                           (b) Any loss, damage or failure which occurs while the
Code Advisory and Conciliation Service                                                                                      and may also arrange for parts to be examined by a
                                                              Where you have purchased the warranty as an annual                                                                           vehicle is outside the geographical territories detailed
                                                                                                                            Claims Assessor. You may be asked to ensure that a
Motor Industry Codes                                                                                                                                                                       in this booklet.
                                                              policy, if you sell your vehicle privately you can transfer   faulty part is retained for our inspection following a
PO BOX 44755                                                                                                                                                                               (c) Mechanical failure caused by faults which, in the
                                                              the benefits of this extended warranty to the subsequent       repair. We may choose to retain any part replaced
London                                                                                                                                                                                     opinion of a qualified engineer appointed by us, existed
                                                              owner or user of the vehicle. If transfer is required,        under the terms of the extended warranty.
SW1X 7WU                                                                                                                                                                                   before this warranty began.
                                                              please use the form at the back of this booklet. Please       9. dismantling of Vehicle It is the responsibility of the
                                                                                                                                                                                           (d) Vehicles where the speedometer is altered,
You also have the right to ask the Financial Ombudsman        note: monthly renewing policies cannot be transferred.        owner to authorise the dismantling of the vehicle and
                                                                                                                                                                                           disconnected or interfered with in any way, unless it is
Service to review your case. The right to apply to the                                                                      pay the charges if such dismantling proves that the
                                                                                                                                                                                           faulty. Faulty speedometers may be repaired or
Ombudsman must be exercised within six months of the                                                                        failure is not covered under the extended warranty. The
                                                                                                                                                                                           replaced, but only with our prior authorisation.
date of our final decision. Please write to: The Financial                                                                   Insurer will only pay for the dismantling if it is part of a
Ombudsman Service, South Quay Plaza, 183 Marsh Wall,                                                                        valid claim and in accordance with condition 6.
London E14 9SR. Telephone: 0800 023 4567.
6                                                                                                                                                                                                                                                  7
(e) Any routine component adjustment.                       mileage whichever the sooner.                              Transfer of Ownership                                         NEW OWNER
(f) Component failure resulting from overloading or         Monthly Renewing Policy (Not available to purchase
abnormal use.                                               from dealers)                                                                                                            Name
                                                                                                                       If you sell your vehicle during the period of your extended
(g) Faults and damage resulting from the use of fuel        The cover levels provided by a monthly renewing policy
                                                                                                                       warranty, you may transfer the benefits of the warranty
which is either contaminated or inappropriate for the       are identical to those of an annual policy. You must pay                                                                 Address
                                                                                                                       to the new owner, provided that the vehicle is sold
vehicle.                                                    the premium every month on or before the date when it
                                                                                                                       privately and not through a garage, motor trader, auction
(h) Damage which has resulted from a failure to             is due for the coming month. Should you fail to pay a
                                                                                                                       or similar company. Please note: monthly renewing
arrange for an obvious fault to be rectified.                premium when it is due, all cover will cease immediately
                                                                                                                       policies cannot be transferred.
(i) Damage which has occurred as a result of any            from that date. Your policy has a minimum term of 12
accessory being fitted (unless the accessory is              months and we reserve the right to vary your monthly
approved by the manufacturer for use on the vehicle         premium at any time by providing you 30 days notice in     FORMER OWNER
and fitted according to instructions provided by the         writing to the last address you provided us with.
manufacturer of the accessory).                             We will write to you:                                      Please sign below to confirm that you agree to this
(j) Any damage caused by frost, including damage                 i) if one of your monthly payments is not paid        transfer:                                                     Mileage at transfer
where lack or failure of anti-freeze has been a                  ii) before the end of the initial 12 month period,
contributory factor.                                                  to allow you to decide whether to purchase
(k) Component failure resulting from accidental                       another extended warranty (subject to the age    Signed                                                        Vehicle registration no.
damage, misuse or neglect.                                            and mileage of your vehicle)*
(l) Damage or losses to components that are not                  iii) if there are any changes to your monthly
directly covered within the terms of this warranty in                 premium or cover level                           Date                                                          Warranty number
any circumstances.                                          *Please Note: We will not automatically renew your
(m) Water ingress (including damage to covered parts        cover after the initial 12 month period.
caused by water ingress).                                                                                                                                                            I have read and accept the terms and conditions of this
(n) Diagnostic time.                                        Summary of Terms                                                                                                         warranty and request
17. False Claims If you make a false claim under this                                                                                                                                its transfer.
extended warranty, you will forfeit all benefits and the
                                                            Motors Insurance Company Limited, Jubilee House, 5
warranty will be cancelled.
                                                            Mid Point Business Park, Thornbury,
18. Other Warranties and Insurance You must not use                                                                                                                                  Signed
                                                            West Yorkshire BD3 7AG.
this warranty to recover costs which are covered by
                                                            Administrator, We, Us, Our
another warranty or an existing insurance policy.
                                                            Car Care Plan Limited, Renault Extended Warranty
19. Cancellation rights You have the right to cancel                                                                                                                                 Date
                                                            Administration, Jubilee House, 5 Mid Point Business
your warranty within 14 days of receiving this booklet
                                                            Park, Thornbury, West Yorkshire BD3 7AG.
and the registration confirmation letter that
                                                            Applicant/Extended Warranty Holder, you, your,
accompanies it. Should you wish to cancel within this                                                                                                                                Please check that all services due during this warranty
period, please contact your supplying dealer who will                                                                                                                                have been completed. Inadequate servicing may render
                                                            The person named in the Registration Confirmation
arrange the cancellation and a full refund.                                                                                                                                          this warranty void.
                                                            Letter that accompanies this booklet or any subsequent
20. Refunds There is no entitlement to refund of any
                                                            purchaser to whom the benefit of this extended warranty
money paid for this warranty after the initial 14 day
                                                            is directly transferred.
cancellation period or if a claim has been accepted.                                                                                                                                 When completed this form should be sent to:
21. Governing law and jurisdiction This Agreement                                                                                                                                    Renault Extended Warranty Administration,
                                                            The motor vehicle referred to in the policy confirmation
shall be construed in accordance with English Law and                                                                                                                                Car Care Plan Limited, Jubilee House, 5 Mid Point
                                                            letter that accompanies this booklet.
the parties irrevocably submit to the non-exclusive                                                                                                                                  Business Park, Thornbury, West Yorkshire BD3 7AG.
jurisdiction of the English courts to settle any disputes
which may arise in connection with this Agreement.
22. Policy Premium Payments & Policy durations
Annual Policy
You must pay us the full annual premium prior to the
commencement date in order to receive any cover
under your policy. If you have purchased an annual
policy and have paid the premium when due, your
Renault warranty will last for 12 or 24 months,
depending on the term chosen, or until it expires on
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      This product conforms to the Motor Industry Code of Practice for Vehicle Warranty Products.
For more information on the Code and what it means for you please visit

                         TEL: 0844 573 8035 FAX: 0844 573 8108
                               CCP 8656 Issue Date: 03/11

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