Introduction Insurance Certiﬁcate
Welcome to Renault Extended Warranty. We hope that This insurance is only valid when accompanied by a
this booklet is easy to understand and explains clearly policy conﬁrmation letter which provides details of your
all the beneﬁts of your extended warranty. The period of vehicle and when the cover will begin and expire. This
cover that applies to your vehicle will be stated in the is an agreement between the Applicant named in the
letter that accompanies this booklet. The following conﬁrmation letter attached and Motors Insurance
pages, including the terms and conditions, set out Company Limited and is administered by Car Care Plan
exactly what is and is not covered by your warranty Limited trading as Renault Extended Warranty
and what to do if you need to make a claim. If anything Administration. This certiﬁes that, subject to the policy
is unclear, or if you have any questions, please contact Terms and Conditions and payment of the appropriate
our Customer Services staff on 0844 573 8035. premium, the Insurer will pay the costs of repair and of
additional beneﬁts incurred by you as a result of the
failure of any insured components occurring during the
period and mileage shown on the policy conﬁrmation
letter. I have signed this policy on behalf of the Insurer.
For Motors Insurance Company Limited
Registered in England No. 2678367
Your mechanical breakdown insurance policy is
underwritten by Motors Insurance Company Limited
(MICL) which is regulated as an insurance company
with the Financial Services Authority. Car Care Plan
Limited trading as Renault Extended Warranty
Administration is regulated as an insurance
intermediary with the Financial Services Authority.
Extended Warranty Cover General exclusions Out of Pocket Expenses Claims Process
• Renault Extended Warranty is not available
The following section sets out what your extended after your vehicle’s initial manufacturer warranty If your vehicle has a fault which is covered by your Repairs in the UK
warranty cover provides: period has expired warranty, we will reimburse unavoidable out of pocket If you wish to make a claim under the terms of your
• Cover applies to Renault vehicles only expenses as follows: extended warranty, please contact your supplying
• For general exclusions that apply to this warranty
Covered Items Renault dealer to agree a suitable time for it to be
please see section 16 in the terms and conditions Towing charges
All components are covered for mechanical or electrical inspected and repaired. If you cannot return the vehicle
If you incur unavoidable towing charges following a to your supplying dealer, we recommend that you
failure with the exception of the items listed below Maximum Claims Limit breakdown we will pay up to £60 (inc. VAT) to cover
(subject to the conditions detailed later in this booklet). contact another Renault dealer to arrange repairs.
The amount you may claim over the whole period of this the cost. This only applies if Renault Assistance is Please bring this booklet with you when delivering the
warranty is limited to the purchase price of your vehicle. not available. vehicle. Your Renault dealer will conﬁrm whether it is
Excluded Items still valid and will check your service record to verify
The following items are not covered: that the vehicle has been properly maintained. Having
• All service/maintenance operations
Car hire is not provided for the ﬁrst eight hours of established that your claim is valid, they will contact
• Ancillary drive belts Renault Extended Warranty Administration for authority
• Brake and clutch friction material vehicle immobilisation. After this period we will
reimburse your hire costs up to a maximum of £40 per to proceed. You may be asked to complete a claim form
• Brake noise caused by an accumulation of dust or sign the repair invoice. If you need any further
• Bulbs day (inc. VAT). You will be responsible for the cost of
insurance, fuel and ancillary expenses. Please note assistance relating to a claim, please contact our
• Diagnostic Time Customer Services Department on 0844 573 8035.
• Fuses and lamps that the maximum period for which you are entitled to
• Exhaust system (catalytic convertors are covered) a replacement vehicle following a single incident is
ﬁve days. Car hire must be from a Renault dealer or a Repairs outside the UK
recognised car hire company. If it is necessary for a repair on your vehicle to be
• Non factory-ﬁtted components
completed in the European Union or EFTA you will not
require prior authorisation from us. In the event that the
• Wiper blades Overnight accommodation
fault is covered by your extended warranty, we will
• Windscreen washer jets If you are unable to reach your planned destination and
reimburse the cost of repair following your return to the
• Wheels ﬁnd it necessary to book overnight accommodation
UK. In this event, please contact our Customer Services
• Wheel balancing elsewhere, we will pay up to £100 (inc. VAT) to cover
Team on 0844 573 8035 for instructions on how to
• Wheel alignment or any wheel adjustments the cost. Alternatively £200 (inc. VAT) may be claimed
proceed. If you need to make contact while you are
Trim and bodywork including: towards the cost of return rail or air fare. All out of
abroad, please telephone 0044 1274 260135. In the
• Interior trim pocket expenses must be supported by a valid VAT
event that your claim is valid, you will be reimbursed in
• Glass (heater elements are covered) receipted invoice.
pounds sterling at the prevailing rate of exchange on
• Seat covers and cushions
the date the repair was completed. Please note that we
• Water ingress Overseas Cover may not pay the full cost of a repair which is completed
• Weather-strips and body seals Your extended warranty cover is valid anywhere in the overseas. The maximum we will pay for parts is the UK
• Aerials UK, which includes Great Britain, Northern Ireland, the list price at the time of repair. The maximum for labour
• Paintwork Channel Islands and the Isle of Man. It is also valid in is the ﬂeet charter rate which would have been
• Adjustments of doors, bonnet, boot lid or tailgate the European Union and the European Free Trade applicable if the repair had been completed in the UK
Association (EFTA) for up to 60 days a year. by a Renault dealer. All extended warranty claims and
associated correspondence should be sent to: Renault
Extended Warranty Administration, Jubilee House, 5
Mid Point Business Park, Thornbury, West
Yorkshire BD3 7AG.
Service Requirements Compensation scheme Terms and Conditions 10. design Faults and Recalls If any of the vehicle’s
components has an inherent design fault or is recalled
Motors Insurance Company Limited is covered by the
To ensure that your Renault is maintained in good Financial Services Compensation Scheme (FSCS). You by its manufacturer, the component which is the
Please take time to read the following terms and
condition it should be serviced in accordance with the may be entitled to compensation from the scheme if the subject of the design fault or recall is not covered by
conditions, which are an important part of your warranty.
manufacturer’s recommendations. Failure to comply with Insurer is unable to meet its obligations. This depends on 1.Warranty Holder The warranty holder is the
11. Servicing To ensure that your vehicle is maintained
the manufacturer’s service schedules may invalidate the type of business and circumstances of the claim. You only person who is entitled to make a claim under
in good condition, it should be serviced in accordance
your warranty. can get more information about compensation scheme this warranty.
with the manufacturer’s recommendations by an
SERVICES MUST BE CARRIEd OUT WITHIN 1 arrangements from the FSCS, 7th Floor, Lloyds 2. Vehicle Any claim under this warranty must relate to
authorised dealer. A maximum allowance of 1,000
MONTH/1,000 MILES OF THE INTERVALS SPECIFIEd Chambers, 1 Portsoken Street, London E18BN. the vehicle described in the policy conﬁrmation letter
miles either side of the stipulated service schedule
By THE VEHICLE MANUFACTURER,WHICHEVER Telephone: 0800 678 1100. that accompanies this booklet.
mileage and one month either side of the stipulated
3. Extended Warranty Period The warranty period is
COMES FIRST. service time period is permitted. Failure to comply with
data Protection Authorisation Statement shown in the policy conﬁrmation letter that accompanies
this requirement may invalidate the warranty. Service
In processing and managing this agreement, the this booklet. The warranty will expire on the date or
It is important that you retain your service receipts as receipts should be retained as proof of servicing.
Administrator will collect, transfer and store the mileage shown in this letter, whichever occurs ﬁrst.
they may be required to validate a claim 12. Excluded vehicles This warranty applies to Renault
Where a monthly renewing policy has been selected, the
information you have provided in their secure servers vehicles only. It is not available for Renault commercial
policy will automatically renew each month when your
Complaints & Arbitration based in the United States of America. The Administrator
premium is paid. Please see the term and conditions (22)
vehicles over 3.5 tonnes GVW.
13. Excluded uses This warranty does not cover any
has taken measures to ensure that there is an adequate Policy Premium Payments & Policy Durations.
How to make a complaint equivalent level of protection of your information in the vehicle used as a taxi, minicab, driving school, made
4. Authorisation No repair must be carried out without
We hope that you will be pleased with the service we U.S.A. in accordance with legislation in the United available for hire or reward or used in any competitive
our prior authorisation, with the exception of repairs
provide. In the unlikely event of a complaint, you should Kingdom. In compliance with the Data Protection Act motoring event. It also excludes public service
completed in another country, which may be authorised
vehicles, police cars, ambulances, ﬁre service and
contact the administrator in the ﬁrst instance on 0844 1998, you are entitled to ask us to amend our records by the warranty holder.
573 8035, or in writing to: The Customer Services about you if they are not correct, and you may request a 5. Payment for Repairs When a repair is undertaken
14. Modiﬁcation to Vehicle If you would like the
Manager, Renault Extended Warranty Administration, copy of the information we hold about you by applying to by a franchised Renault dealer, they will obtain prior
vehicle to be modiﬁed in any way, you should obtain
Jubilee House, 5 Mid Point Business Park, Thornbury, us in writing addressed to: Compliance Ofﬁcer, Car Care authorisation from us and will invoice us for the cost of
our prior approval and the work should be carried out
West Yorkshire BD3 7AG. Plan Limited, Jubilee House, 5 Mid Point Business Park, the repair. In certain circumstances, we may authorise
by an authorised dealer. In the event that a modiﬁcation
Thornbury, West Yorkshire, BD3 7AG or by emailing a repair by another dealer in the UK or you may
If you remain dissatisﬁed, please contact the Insurer which was not approved by us contributes to a fault,
authorise a repair overseas. In either event, you will be
directly by writing to: The Insurance Manager, Motors CCPH_DPA@carcareplan.co.uk. We may charge you the we reserve the right to reject any claim you may wish
required to pay the dealer on completion of work and
Insurance Company Limited, Jubilee House, 5 Mid Point statutory fee of £10 for this service. to make in relation to that fault.
may then reclaim the cost from us.
Business Park, Thornbury, West Yorkshire BD3 7AG. 15. Relationship with dealer This warranty is not
6. List Prices The Insurer will not pay more than the
This product conforms to the Motor Industry Code of
Warranty Renewal manufacturer’s list prices for parts and current retail
applicable to vehicles owned by any proprietor,
manager or employee of a Renault dealer, or their
Practice for Vehicle Warranty Products. In addition to your rates for labour time. Please bear this in mind if you
If the vehicle is within the necessary age and mileage immediate family members. In the event of a claim the
statutory rights, should you remain dissatisﬁed with our authorise a repair overseas.
limits at the time of expiry you may obtain a further Insurer would be entitled to refuse payment.
7. Invoices to Support Claims Any claim for a repair
decision you may refer the dispute to the Motor Industry extended warranty. We will write to you at the last 16. Exclusions Your warranty does not cover:
bill which you have paid direct or for out of pocket
Codes Advisory and Conciliation Service. address you provided with details of the cover available. (a) The gradual reduction in operating performance
expenses must be supported by a VAT receipted invoice.
Consumer Advice line 0800 692 0825 (wear and tear) due to the age and mileage of the
8. Inspection of Vehicle and Parts We reserve the
www.motorindustrycodes.co.uk Warranty Transfer right to inspect the vehicle before authorising repairs
(b) Any loss, damage or failure which occurs while the
Code Advisory and Conciliation Service and may also arrange for parts to be examined by a
Where you have purchased the warranty as an annual vehicle is outside the geographical territories detailed
Claims Assessor. You may be asked to ensure that a
Motor Industry Codes in this booklet.
policy, if you sell your vehicle privately you can transfer faulty part is retained for our inspection following a
PO BOX 44755 (c) Mechanical failure caused by faults which, in the
the beneﬁts of this extended warranty to the subsequent repair. We may choose to retain any part replaced
London opinion of a qualiﬁed engineer appointed by us, existed
owner or user of the vehicle. If transfer is required, under the terms of the extended warranty.
SW1X 7WU before this warranty began.
please use the form at the back of this booklet. Please 9. dismantling of Vehicle It is the responsibility of the
(d) Vehicles where the speedometer is altered,
You also have the right to ask the Financial Ombudsman note: monthly renewing policies cannot be transferred. owner to authorise the dismantling of the vehicle and
disconnected or interfered with in any way, unless it is
Service to review your case. The right to apply to the pay the charges if such dismantling proves that the
faulty. Faulty speedometers may be repaired or
Ombudsman must be exercised within six months of the failure is not covered under the extended warranty. The
replaced, but only with our prior authorisation.
date of our ﬁnal decision. Please write to: The Financial Insurer will only pay for the dismantling if it is part of a
Ombudsman Service, South Quay Plaza, 183 Marsh Wall, valid claim and in accordance with condition 6.
London E14 9SR. Telephone: 0800 023 4567.
(e) Any routine component adjustment. mileage whichever the sooner. Transfer of Ownership NEW OWNER
(f) Component failure resulting from overloading or Monthly Renewing Policy (Not available to purchase
abnormal use. from dealers) Name
If you sell your vehicle during the period of your extended
(g) Faults and damage resulting from the use of fuel The cover levels provided by a monthly renewing policy
warranty, you may transfer the beneﬁts of the warranty
which is either contaminated or inappropriate for the are identical to those of an annual policy. You must pay Address
to the new owner, provided that the vehicle is sold
vehicle. the premium every month on or before the date when it
privately and not through a garage, motor trader, auction
(h) Damage which has resulted from a failure to is due for the coming month. Should you fail to pay a
or similar company. Please note: monthly renewing
arrange for an obvious fault to be rectiﬁed. premium when it is due, all cover will cease immediately
policies cannot be transferred.
(i) Damage which has occurred as a result of any from that date. Your policy has a minimum term of 12
accessory being ﬁtted (unless the accessory is months and we reserve the right to vary your monthly
approved by the manufacturer for use on the vehicle premium at any time by providing you 30 days notice in FORMER OWNER
and ﬁtted according to instructions provided by the writing to the last address you provided us with.
manufacturer of the accessory). We will write to you: Please sign below to conﬁrm that you agree to this
(j) Any damage caused by frost, including damage i) if one of your monthly payments is not paid transfer: Mileage at transfer
where lack or failure of anti-freeze has been a ii) before the end of the initial 12 month period,
contributory factor. to allow you to decide whether to purchase
(k) Component failure resulting from accidental another extended warranty (subject to the age Signed Vehicle registration no.
damage, misuse or neglect. and mileage of your vehicle)*
(l) Damage or losses to components that are not iii) if there are any changes to your monthly
directly covered within the terms of this warranty in premium or cover level Date Warranty number
any circumstances. *Please Note: We will not automatically renew your
(m) Water ingress (including damage to covered parts cover after the initial 12 month period.
caused by water ingress). I have read and accept the terms and conditions of this
(n) Diagnostic time. Summary of Terms warranty and request
17. False Claims If you make a false claim under this its transfer.
extended warranty, you will forfeit all beneﬁts and the
Motors Insurance Company Limited, Jubilee House, 5
warranty will be cancelled.
Mid Point Business Park, Thornbury,
18. Other Warranties and Insurance You must not use Signed
West Yorkshire BD3 7AG.
this warranty to recover costs which are covered by
Administrator, We, Us, Our
another warranty or an existing insurance policy.
Car Care Plan Limited, Renault Extended Warranty
19. Cancellation rights You have the right to cancel Date
Administration, Jubilee House, 5 Mid Point Business
your warranty within 14 days of receiving this booklet
Park, Thornbury, West Yorkshire BD3 7AG.
and the registration conﬁrmation letter that
Applicant/Extended Warranty Holder, you, your,
accompanies it. Should you wish to cancel within this Please check that all services due during this warranty
period, please contact your supplying dealer who will have been completed. Inadequate servicing may render
The person named in the Registration Conﬁrmation
arrange the cancellation and a full refund. this warranty void.
Letter that accompanies this booklet or any subsequent
20. Refunds There is no entitlement to refund of any
purchaser to whom the beneﬁt of this extended warranty
money paid for this warranty after the initial 14 day
is directly transferred.
cancellation period or if a claim has been accepted. When completed this form should be sent to:
21. Governing law and jurisdiction This Agreement Renault Extended Warranty Administration,
The motor vehicle referred to in the policy conﬁrmation
shall be construed in accordance with English Law and Car Care Plan Limited, Jubilee House, 5 Mid Point
letter that accompanies this booklet.
the parties irrevocably submit to the non-exclusive Business Park, Thornbury, West Yorkshire BD3 7AG.
jurisdiction of the English courts to settle any disputes
which may arise in connection with this Agreement.
22. Policy Premium Payments & Policy durations
You must pay us the full annual premium prior to the
commencement date in order to receive any cover
under your policy. If you have purchased an annual
policy and have paid the premium when due, your
Renault warranty will last for 12 or 24 months,
depending on the term chosen, or until it expires on
This product conforms to the Motor Industry Code of Practice for Vehicle Warranty Products.
For more information on the Code and what it means for you please visit www.motorindustrycodes.co.uk
RENAULT EXTENDED WARRANTY ADMINISTRATION, JUBILEE HOUSE,
5 MID POINT BUSINESS PARK, THORNBURY,WEST YORKSHIRE BD3 7AG.
TEL: 0844 573 8035 FAX: 0844 573 8108
CCP 8656 Issue Date: 03/11