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Centera Solutions Guide INNOVATIVE WAY TO STORE AND RETRIEVE DIGITAL INFORMATION ONLINE As the world leader in products, Centera is simple, secure and easily More information is being services and solutions for scalable. It is used around the created today than ever before information storage and world as the online active enterprise and most of it is fixed content management, EMC listened to its archive for applications such as customers’ need for better email archiving, messaging, content – fixed content is unchanging information archiving technology. management & workflow, financial or infrequently changing digital The result: EMC Centera, the first instrument retention, medical assets retained for long-term storage platform purpose-built to imaging and broadcast reference and business value. help organizations get maximum asset management. business value from their fixed In this brochure we take a look at content. In one solution, Centera how Centera can help your business delivers online access with assured manage increasing amounts of content authenticity at a Total Cost important fixed content in the of Ownership lower than a tape most cost-effective way. library. Centera meets the rigorous demands of today’s Internet world while dramatically reducing the management costs associated with this rapidly growing information category. Introduction Introduction ACTIVE ARCHIVE MARKET DRIVERS Once relegated to offline storage images ranging in size from about Easy and rapid access to or filing cabinets, fixed content 15MB for standard x-rays to over 1GB archived information has never information is being driven online, for oncology studies. Couple this with fueled by the: the business demands for immediate been more important than in - digitization of information across access to information and it becomes today’s information age. evident that organizations require virtually all industries digital archiving systems that can - desire to improve service levels securely store and recall at a fraction - realization that fast information of a second authentic fixed access facilitates the creation content information. of new products and new In the finance world, customer revenue streams transactions initiated by email, - more cost effective disk-based voicemail, contracts and security storage solutions transaction records, for example, may As this digitized information increases have retention requirements for as long in importance the volume retained for as 30 years. To address business issues reference also grows. For example, in such as customer service, audit, 2000 alone there were 400 million litigation support and complying with patient records completed in the US, ever more stringent financial regulation each composing of one or a series of around the world means an enterprise Active Archive Market Drivers Active Archive Market Drivers archive must provide both immediate In the public sector, local and central In each of these market segments access to information and assured governments have long seen ever content must be preserved intact for records management policies expanding quantities of information that years, if not decades. In regulated and practices. must be retained. Items include property industries, such as those mentioned In healthcare, immediate access to records, tax information, health services above, much of the information is not digitized information is the cornerstone of or crime statistics. The new twist is that allowed to be altered or deleted within efforts to improving patient care, in today’s Internet world constituents legally defined retention periods. increasing already high standards of demand immediate access to this Whatever its size, organizational needs to clinical practices and to meet regulatory information when requested. This increase service, while driving down data handling requirements. combination of business needs is costs, mandate improved access to creating a daunting task for many in information and automated, not manual, this sector. processes for retention and disposition In the telecommunications industry the management. Add to this the rapidly huge explosion in the use of emails, growing quantities of stored information mobile phones, voice recordings and and the requirement for cost effective, computers means managing and online enterprise archives is obvious. controlling increasing amounts of information. It dictates a business need for more secure and efficient archive solutions. ARCHIVE SOLUTIONS In today’s marketplace a company Centera creates a unique content In today’s marketplace a needs the capability to locate and address or ‘digital fingerprint’ for every company needs the capability to restore a single piece of information piece of unique content. The content locate and restore a single piece from its archiving system anywhere in addresses are derived from the content the world as quickly as possible, while itself and results in no duplicated of information from its archiving keeping related management costs to copies of information being kept, no system anywhere in the world a minimum. matter how often or how many as quickly as possible, while Centera, content addressed storage, networked-attached users try to store keeping related management has been designed to provide 24/7, it. As the mechanism to store and costs to a minimum. rapid access, highly reliable and cost- retrieve information in the archive, effective archiving for your company’s content addressing eliminates storage digital assets from voice recordings to management as an application and e-mails, images or documents. systems administrator concern. This dramatically reduces the cost of storing and managing archived information. Archive Solutions Archive Solutions Centera is an online enterprise archive E-MAIL ARCHIVING solution for any information, from any Centera, with our partner applications, application on virtually any platform. allows customers to archive, search and Read on to find out how EMC and our retrieve their organizations’ e-mails 24/7, ISV partners can help your company. anywhere in the world. Centera solutions also enable all users to access the archives from their desktops. Increasing accessibility to email has seen a huge increase in the volume of emails and the size of attachments sent or received every day. This in turn has resulted in email storage requirements climbing rapidly. Providing access to, and retention of this email-based data is important to ensuring good corporate governance, which simplifies the management of email archiving and reduces the cost of retrieving archived messages. ARCHIVE SOLUTIONS ENTERPRISE CONTENT MANAGEMENT (ECM) resolve customer disputes. In this age of ECM solutions have flourished over the telemarketing imagine 500 of your staff past decade as customers implemented making multiple calls daily. If a customer these to manage their unstructured dispute arises, you need proof of what content, e.g. PowerPoint presentations, was said, when and by whom. Centera whitepapers, contracts and other types offers the most efficient recording, of digital records. Centera with its ECM retrieval and storage solution for high partners safely and effectively archives volume transactions. and catalogues all your company’s unstructured content, quickly and cost effectively, meeting the needs of today’s VOICE RECORDING demanding information infrastructures. Centera’s Voice ISV partner applications Take for example an organization seeking allow organizations to store, manage and to consolidate its digital assets, records screen their voice communications. and documents in one repository. Having Centera provides high volume, efficient one application to manage all these and centralized storage for voice archival, content types including the archiving which means that customer transactions, stage provides significant savings, for example, can be audited more quickly particularly when combined with Centera’s and effectively for compliance or to specific active archive capabilities. Archive Solutions Archive Solutions MAINFRAME OUTPUT financial information. Imagine the impact More usually found in larger if you lost valuable data through viruses, organizations, mainframe users now system or application failures, file have a new way to deal with their corruption, hard drive crashes or growing quantities of fixed content. having a laptop stolen. Using Centera, Centera brings all the capabilities of the PCs data can be restored in less content addressed storage to the than three hours. management of your mainframe fixed content, giving ready access to archived information, either via direct integrated platforms (e.g. z/OS) or tape emulation PC BACK-UP devices, using Escon or Ficon. Centera provides faster, more reliable and more Centera and its PC Back-Up ISV partners cost-effective management of your offer round the clock protection for mainframe derived fixed content archives. critical corporate data on tens of thousands of desktop and laptop computers no matter where they are in the world. PCs are the tools of the modern business world, holding anything from technical data to administrative or CENTERA OVERVIEW Exceptional operational performance, widely accepted protocols such as CIFS, Centera cost effectively brings seamless integration and proven NFS, FTP, HTTP and IFS. Whether your fixed content online. reliability make Centera the online integrated or not, multiple applications Exceptional operational archiving standard for virtually any can simultaneously access and archive application and data type. content on Centera, delivering on its performance, seamless promise of a universally accessible It is a networked storage system integration and proven reliability specifically designed to store and enterprise archive. make Centera the online provide fast, easy and sub-second Self-management, self-healing and archiving standard for virtually access to information in its final form. self-configuration allow you to manage any application and data type. It is the first solution to be available more content, with fewer staff making online with long-term retention and it cost effective. As your information assured information integrity. assets grow, the network capacity Integrated with an application from our can be increased easily and expanding group of hundreds of without disruption. industry-focused EMC ISV partners, or with one developed in-house, Centera is designed for organizations that store large and expanding amounts of fixed content. It also allows for access of non-integrated applications leveraging Centera Overview Centera Overview Centera offers: • Record-level Content Management – • Self-Healing – Continuous self- • Ease of management – Centera Content addressing allows retention monitoring detects and repairs soft technology simplifies system planning protection and disposition of each errors and automatically reconfigures and the management of hundreds of individual data object. the system and regenerates objects if terabytes of content storage. • Single Instancing – Only one protected necessary without disruption. It also copy of the content is stored no matter reports incidents through its remote • Speed of Access – Shared, networked, how many times it is used thanks to monitoring system. fast access to a single copy of fixed content at sub-second speeds. Centera’s unique content-derived • Easy Installation and Upgrades – address technology, giving efficient Systems can easily be upgraded or • Assured Content Authenticity – Centera’s storage utilization. This significantly installed, and upgrades can be Content Addressed Storage technology reduces the total number of copies of managed without disrupting assures that any object presented to information stored and is a key factor content access. the system is stored in such a way that in lowering the cost of storing and Centera leverages the Principles of it is unchangeable, authenticated and managing content. Information Lifecycle Management (ILM) transparent to the end-user application. • Enterprise Archive Scalability – The and allows customers to consolidate • Universal Access – Centera provides system is designed to be highly storage – by moving fixed content from universal fast online access to archived scalable to hold petabytes of content transactional storage platforms, content. Anywhere, any time, virtually and has a future proof architecture. organizations reduce backup windows, any application or data type can be It also automatically identifies and saving money in production storage and accessed from any platform. configures new capacity as it server resources and improving is installed. application and network performance. SERVICES To help realize the full potential of your focused, flexible training designed for World Class Support Services networked storage system, EMC offers business managers as well as IT an industry-leading network of technical professions. We offer the integrated services that are ‘best-in- advantage of instructor-led training class’. Through our professional right at your own desk thanks to EMC experts, EMC Services will support you Live technology using the convenience with experience that is unparalleled in of internet access. The fully interactive the industry. course includes demonstrations and EMC experts will help you plan, design, instructor instant messaging with and implement your optimal content sessions held at a time that best suits addressed storage solution using you. It focuses on Centera hardware Centera. With careful implementation and software features, CAS business and integration, they will ensure it value, operational best practices and meets even the most stringent functionality. regulatory requirements for data. Additional CAS training is available with Customer Training Centera Value Pack Training. This is designed to strengthen your IT EMC FastStart Training is an excellent knowledge by giving a solid way to become familiar with Centera understanding of EMC Centera’s content addressed storage and how it platform, its function within a tiered fits into your storage environment. It is storage solution and how to manage it. Services Services Centera Integration Services archived information. From strategic planning to Customers using in-house developed The four steps involve implementation and operations applications are supported with Centera management services, we focus on the 1. Qualification Custom API (application program areas that we know are important to you. A questionnaire is completed by the interface). This unique service allows you Once we have delivered our solutions to customer and EMC services expert to integrate your in-house developed you we offer full support with field and 2. Assessment support centre staff, round the clock application to Centera and is available for Our EMC expert then assesses all the coverage, advanced remote support, Windows, open system and mainframe information at the customer site that is comprehensive e-services and best applications. Customers can choose all or necessary to design the migration practices change control. Most any of our training, consultation and process and tools importantly we have a pro-active design and application coding services. EMC will do as little or as much as 3. Scope & Price philosophy based on resolving issues you need. A detailed statement of work and a before they can become a problem. price is developed Data Migration Service 4. Execute Centera Data Migration Service delivers If all is acceptable, the migration custom services to help you consolidate is then executed your archived data and streamline your operations by migrating the data to Centera. Our highly effective four-step Data Migration Process will ensure the most efficient and effective Centera storage solution to consolidate all your CASE STUDIES From Planning and Implementation to support, EMC Centera archiving Solutions help customers achieve their business objectives in the most dynamic conditions. See why Centera is fast becoming the industry Enterprise Archive of choice. Case Studies Case Studies CONTINENTALE Challenge: workflow. In some areas all To find a scaleable document correspondence, including incoming management system that not only and outgoing documents, is stored in a protects business data but also in the single folder. event of a disaster could be restored Data Authenticity – Centera is a combined within a few hours. Additional hardware and software solution with an requirements were to reduce the online-based architecture. It provides volume of paper, give employees faster online access to information and ensures access to documents and cut long-term data authenticity. administrative overheads. Fast Migration – The new Centera The Continentale insurance group comprises seven German general EMC Solution: integrated into the existing IT insurance companies and a capital Two EMC Centera systems infrastructure within two months. investment company with more than four Benefits: Quick and easy scalability – provides an million customers combined. It offers open, dependable and highly scalable Fast recovery – In the event of a major innovative, high performing products and solution with enough storage capacity for disaster, data can be restored to users a comprehensive service to customers. the next two to three years. within two to three hours. The health and property divisions alone each insure 1.2 million clients. Increased efficiency and productivity – EMC Centera has lowered administration overheads by enabling an automated INEX PARTNERS OY Challenge: Benefits: The company’s existing optical disk Meets regulatory requirements – system was no longer able to archive Centera’s content-based fingerprints are the growing number of business used to verify that archived content transactions. Furthermore, data has not been tampered with. recovery was tedious and required Cost efficient – Cap Gemini Ernst & significant effort as the archived disk Young, Inex’s outsourcing partner, can had to be attached to the disk system now offer customers the advantage of before the data could be viewed. two remotely mirrored Centera Inex therefore had to find a flexible systems. End customers are only A specialist in procurement and and cost-efficient data management charged for the service according to logistics services for the retail solution to meet the demand of the disk space used. sector acquires and delivers grocery continuously increasing statutory and Easy scalability – Centera can flexibly products to more than 1,300 locations other electronic archives. scale up to thousands of terabytes in Finland. EMC Solution: ensuring that the solution has a long When information is no longer active it service life. is transferred to the EMC Centera system from EMC’s Symmetrix storage system that serves as the daily storage environment for the SAP application. Case Studies Case Studies ING BHF-BANK Challenge: Flexibility and business continuity – EMC The growing expectations of clients, a Centera integrated well into the bank’s steadily increasing business volume and existing IT infrastructure and allows the resulting steep rise in the amount of service work to be consolidated documentation call for an innovative without downtime. approach to archiving. Since much of the Rapid migration – Centera facilitated a bank’s information is subject to legal rapid transfer of nearly 20 million records safekeeping periods, the requirements for from the Frankfurt Trust, the bank’s revision-proof storage needed to be met. new subsidiary. ING BHF-Bank is a leading German EMC Solution: Faster response times – With Centera, commercial bank that serves mid-sized An EMC Centera disk-based archiving clients enquiries can now be answered businesses and large corporations, system, integrated with the bank’s immediately resulting in higher customer financial institutions, public organizations existing TOPAS IT infrastructure. satisfaction. Previously it could take up to and wealthy private customers. Its thirty seconds to access archived data, so Benefits: portfolio is centered around services with both employees and customers are a high consulting content, including Regulatory compliance – Centera was happy with the change. financing and trading in major officially recognized as a document financing instruments. management and archiving system able to meet the legal requirements for the revision-proof storage of taxation-relevant digital data. ATRIUM MEDICAL CENTRE Challenge: Open, independent solution – The The quantity of medical data is growing solution is easily accessible, manageable spectacularly. Hospitals are being forced and redundant – with Content Addressed to look for new solutions for reliable data Storage, a unique content address is storage that are operationally and linked to each object (X-ray, MRI scan financially beneficial, and that also satisfy etc), so that an authorized user can the legal requirements of medical data. retrieve this fixed information at all times. This means that each object is saved EMC Solution: just once. Atrium MD chose a Siemens PACS Fast ROI – The expected ROI for the (Picture Archiving and Communication ATRIUM MEDICAL CENTRE entire project is as short as six years, System) combined with EMC Centera with for example, a cost saving of a1 The Atrium Medical Centre in Limburg is storage technology. million a year on film costs alone. one of the biggest general hospitals in Benefits: the Netherlands. The number of clinical More efficient working – The time- Powerful, Scaleable Storage – The consuming and costly production and admissions comes to over 28,000 Radiology department for example, takes annually, the number of day admissions transport of X-rays is now a thing of the 200,000 images each year, which equates past, and the possibility of losing pictures over 18,000, and the number of to around 3 terabytes of information. outpatient visits is upwards of 435,000. has been eliminated. Case Studies Case Studies TOYOTA Challenge: Benefits: To build an intelligent data archive where Easy scalability – Centera provides the data is classified and saved onto the flexibility to scale up to thousands of appropriate storage media to suit terabytes to accommodate increasing different requirements, giving employees data volumes at the vehicle manufacturer. easier and faster access to needed data. Decreases storage costs – A consistent EMC Solution: implementation of an information lifecycle EMC Centera was chosen for document management strategy reduced the hard management and back up, and intelligent disk storage requirements of active archiving. EMC software helps Toyota systems by 12%. Motorsport Centre to reduce hard disk Supports regulatory compliance – Centera storage requirements of its transactional enables document management, back up storage system. Comparative analysis and intelligent archiving for lengthy legal determined that Centera was the best retention periods. Toyota Motorsport (TMG) is Toyota’s choice to meet TMG’s reliability, European-based Motorsport Centre data accessibility, and low responsible for the design, build and maintenance requirements. operation of the entire Toyota Formula 1 Program. HEADQUARTERS EMC Corporation 176 South Street Hopkinton, MA 01748 +1 508-435-1000 emc.com/centera
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