Secrets to It Manager Success by yuo10772

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									       Success Secrets of Multi-Unit
               Ownership
Rising Star, Inc.
Based in Lexington, Kentucky
175 Employees
McDonald’s Operator for 10
Years


  1035 Strader Drive, Suite 150 Lexington, KY 40505 P: 859-422-2251 Toll Free: 888-663-6254 F: 859-252-1198
                                 W: www.philwilkins.com E:phil@philwilkins.com
      Success Secrets of Multi-Unit
              Ownership
Three Major Focus Areas:

                         - People

                         - Operations

                         - Profit
1035 Strader Drive, Suite 150 Lexington, KY 40505 P: 859-422-2251 Toll Free: 888-663-6254 F: 859-252-1198
                               W: www.philwilkins.com E:phil@philwilkins.com
      Success Secrets of Multi-Unit
              Ownership


PEOPLE

1035 Strader Drive, Suite 150 Lexington, KY 40505 P: 859-422-2251 Toll Free: 888-663-6254 F: 859-252-1198
                               W: www.philwilkins.com E:phil@philwilkins.com
      Success Secrets of Multi-Unit
              Ownership
People

            - Key hires include Director of Operations
              and Business Manager.

            - “Small company with big company feel”

1035 Strader Drive, Suite 150 Lexington, KY 40505 P: 859-422-2251 Toll Free: 888-663-6254 F: 859-252-1198
                               W: www.philwilkins.com E:phil@philwilkins.com
  Success Secrets of Multi-Unit
People
          Ownership
            - People Initiatives
            - Incentive Team (MAC Days, Crew
              Appreciation Week, Winterfest, Quarterly
              Meetings)
            - Outstanding Restaurant Managers (5 day
              vacations-Cruises are popular)
            - Ray Kroc Award (7 day vacation and assistant
              managers are also rewarded)
1035 Strader Drive, Suite 150 Lexington, KY 40505 P: 859-422-2251 Toll Free: 888-663-6254 F: 859-252-1198
                               W: www.philwilkins.com E:phil@philwilkins.com
       Success Secrets of Multi-Unit
               Ownership


OPERATIONS

 1035 Strader Drive, Suite 150 Lexington, KY 40505 P: 859-422-2251 Toll Free: 888-663-6254 F: 859-252-1198
                                W: www.philwilkins.com E:phil@philwilkins.com
      Success Secrets of Multi-Unit
              Ownership
Operations
            - Key factor for success: Operational
              accountability
            - Invest in manager development-carried
              two staffs on one store, while new store
              was being built
            - Tactics: Weekly manager meeting-Every
              Monday at 2pm
                   - We review: People,Operations,
                     and Profit
1035 Strader Drive, Suite 150 Lexington, KY 40505 P: 859-422-2251 Toll Free: 888-663-6254 F: 859-252-1198
                               W: www.philwilkins.com E:phil@philwilkins.com
      Success Secrets of Multi-Unit
              Ownership
Operations
            - Monthly manager meetings reviewing P& L’s,
              upcoming promotions, roll out of new products,
              etc.
            - Operational help visits-Evaluate on McDonald’s
              standards-evaluate systems.
            - Teach management training classes to expedite
              development.
1035 Strader Drive, Suite 150 Lexington, KY 40505 P: 859-422-2251 Toll Free: 888-663-6254 F: 859-252-1198
                               W: www.philwilkins.com E:phil@philwilkins.com
      Success Secrets of Multi-Unit
              Ownership


PROFITABILITY



1035 Strader Drive, Suite 150 Lexington, KY 40505 P: 859-422-2251 Toll Free: 888-663-6254 F: 859-252-1198
                               W: www.philwilkins.com E:phil@philwilkins.com
      Success Secrets of Multi-Unit
              Ownership
Profitability

            - Sunday night weekly inventory counts
            - Aggressive Bonus programs- Quarterly
            - Targeted Bonus programs-Annual



1035 Strader Drive, Suite 150 Lexington, KY 40505 P: 859-422-2251 Toll Free: 888-663-6254 F: 859-252-1198
                               W: www.philwilkins.com E:phil@philwilkins.com
  Success Secrets of Multi-Unit
          Ownership

                                   Presented By:
                                    Phil Wilkins

                                 THANK YOU!

1035 Strader Drive, Suite 150 Lexington, KY 40505 P: 859-422-2251 Toll Free: 888-663-6254 F: 859-252-1198
                               W: www.philwilkins.com E:phil@philwilkins.com

								
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