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ISSUE: 05/10
                                          n e w s
British Insurance Vehicle
Security Awards 2010




INSIDE: CLICK HERE TO GO TO:
Cover article P2 The use of induction heating in body repair   P14
The WITkit challenge P18 Air-conditioning refridgerants P20
    BIVSA 2010


Security awards – what are
the most secure vehicles,
and who makes them?

The New Car Security Rating
(NCSR) database was first
launched in July 2001 with 50
cars on the database based on
information from the New Vehicle
Security Ratings (NVSR) scheme.
As more and more new car models
are launched in the UK, the
database has grown accordingly.
The British Insurance Vehicle
Security Awards (BIVSA) were
established in 2004 to recognise
those manufacturers who have
produced the most secure cars,
and to raise consumer awareness
of what is best in vehicle security.

Vehicle categories
Chosen so that buyers can compare
similar vehicles in the same class,
the categories are:

•    City Car / Supermini
•    Small Family
•    Family
•    Compact Executive
•    Compact MPV
•    Large MPV
•    Open-top
•    Performance
•    Crossover
•    Compact 4x4
•    Large 4x4
•    Executive
•    Luxury
•    Microvan
•    Light van
•    Heavy van
•    Pick-up
•    4x4
•    Green




                                       Security
            BRITISH
          INSURANCE




                                        awards
         VEHICLE
        SECURITY
        AWARDS
 BIVSA 2010 - MANUFACTURER CATEGORY WINNERS



                                                                                                                                                                       n                   e               w                         s


BIVSA winners for the                                                                                                 BIVSA winners for the                  BIVSA winners for the                 BIVSA winners for the
category of best Car                                                                                                  category of best van                   category of best car                  category of best van
manufacturer, 2004:                                                                                                   manufacturer, 2009:                    manufacturer, 2010:                   manufacturer, 2010:

1) Volvo Car UK Ltd                                                                                                   1) Citroën UK Ltd                      1) Volkswagen UK                      1) Nissan Motor (GB) Ltd
   for the S/V40 Classic, New S40,                                                                                       for the C2 Enterprise, Berlingo,      for the Jetta, Passat,                for the Primastar, Interstar,
   V50, C70, XC90, S80, S60, V70                                                                                         Dispatch, Relay and C-Crosser         Passat CC, Caddy Maxi Life,           Navara and Cabstar
   and XC70 (ex S60R, V70R)                                                                                              Enterprise                            Caravelle, Eos, Scirocco, Tiguan,
                                        Nissan Motor (GB) Ltd - winner of the BIVSA for best van manufacturer, 2010
                                                                                                                                                               Touareg and Phaeton                 2) Peugeot Motor
2) Mazda Motors UK Ltd                                                                                                2) Peugeot Motor Company                                                        Company PLC
   for the Mazda 3, 6 and RX8                                                                                            PLC                                 2) Audi UK                              for the 207, Partner, Expert
                                                                                                                         for the 207, Partner, Expert and      for the A3, A4, A5, R8, TT, Q5,       and Boxer
3) Volkswagen UK                                                                                                         Boxer                                 Q7, A6 and A8
   for the Touran, Caravelle SE and                                                                                                                                                                3) Citroën UK Ltd
   Touareg                                                                                                            3) Nissan Motor (GB) Ltd               3) Volvo Car UK Ltd                     for the C2 Enterprise, Berlingo,
                                                                                                                         for the Primastar, Interstar,         for the C30, S40, V50, S60,           Dispatch, Relay and C-Crosser
Following the success of the NCSR                                                                                        Navara and Cabstar                    C70, XC60, XC90, V70, XC70            Enterprise
database, new vehicle types were                                                                                                                               and S80
added into the system such as LCVs                                                                                    In 2010, the NVSR database, now
(Light Commercial Vehicles), so the                                                                                   9 years old, holds published ratings   4) BMW UK
system was renamed NVSR (New                                                                                          on over 20,000 models which              for the1-Series, Z4, 5-Series, X1
Vehicle Security Assessment).                                                                                         include cars, LCV, HGV (Heavy            and 7-Series
                                                                                                                      Goods Vehicle), motorcycles and
In 2009, the scope of the awards                                                                                      plant/agricultural vehicle types.      5) Mazda Motors UK Ltd
was then extended to include vans.
                                                                                                                                                               for the 2, 5, 6, RX-8 and CX-7
The categories, selection criteria
and methodology are all described
on the following pages, and have                                                                                                                             6) Nissan Motor GB Ltd
been developed jointly by the                                                                                                                                  for the 370Z, GT-R, X-Trail,
Automobile Association, Department                                                                                                                             Murano and Pathfinder
for Transport, Home Office and
Thatcham, and are backed by the                                                                                                                              7) Toyota GB PLC
British motor insurers and other                                                                                                                               for the Avensis, Prius, Verso,
organisations interested in improving                                                                                                                          Rav-4 and Land Cruiser
vehicle security.



                                                                                                                      The BIVSA categories currently cover cars and LCV vehicle types. In the future, we hope to see
                                        Volkswagen UK - winner of the BIVSA for best car manufacturer, 2010           the BIVSA categories cover all the vehicle types including motorcycle, HGV and plant/agricultural.
                                    BRITISH INSURANCE                    BRITISH INSURANCE
                                                                                         BRITISH INSURANCE INSURANCE
                                                                         BRITISH INSURANCE          BRITISH         BRITISH INSURANCE INSURANCEBRITISH INSURANCE
                                                                                                    BRITISH INSURANCE          BRITISH INSURANCE
                                                                                                                               BRITISH         BRITISH INSURANCE INSURANCE
                                                                                                                                                          BRITISH         BRITISH INSURANCE
                                                                                                                                                                         BRITISH INSURANCE                                                                                                  BR
 BIVSA 2010 - CAR CATEGORY WINNERS

     BRITISH INSURANCE              BRITISH INSURANCE
                                        AWARDS 2010
                                      VOLKSWAGEN POLO
                                                 SEL
                                                                        BRITISH INSURANCE
                                                                              AWARDS 2010
                                                                              AWARDS 2010
                                                                          CITROËN C4 PICASSO
                                                                              CITROËN C4
                                                                                   Exclusive
                                                                                   Exclusive
                                                                                                            BRITISH INSURANCE BRITISH INSURANCE
                                                                                                           AWARDS 2010
                                                                                                  AWARDS 2010
                                                                                                           AWARDS 2010
                                                                                                    CITROËNVOLKSWAGEN TIGUAN
                                                                                                                          VOLKSWAGEN VOLKSWAGENQ5
                                                                                                            C4
                                                                                                          VOLKSWAGEN CARAVELLE
                                                                                                      Exclusive
                                                                                                                                           AUDI PHAETON
                                                                                                                                     CARAVELLE
                                                                                                                                                         AWARDS 2010
                                                                                                                                                         AWARDS 2010
                                                                                                                                                AWARDS 2010
                                                                                                                                                                                                       n
                                                                                                                                                                                                BRITISH INSURANCE
                                                                                                                                                                                                   AWARDS 2010
                                                                                                                                                                                                  AWARDS 2010
                                                                                                                                                                                                           AWARDS 2010
                                                                                                                                                                                                        CITROËN C5
                                                                                                                                                                                                        AUDI Q5 TOYOTA PRIUS
                                                                                                                                                                                                                                 e
                                                                                                                                                                                                            Exclusive & T Spirit with Solar Panel
                                                                                                                                                                                                                    T3
                                                                                                                                                                                                                                                           w
                                                                                                                                                                                                                                                     BRITISH INSURANCE
                                                                                                                                                                                                                                                         AWARDS 2010
                                                                                                                                                                                                                                                        AWARDS 2010
                                                                                                                                                                                                                                                             AUDI A5
                                                                                                                                                                                                                                                         TOYOTA PRIUS
                                                                                                                                                                                                                                                     T3 & T Spirit Cabriolet Panel
                                                                                                                                                                                                                                                                   with Solar
                                                                                                                                                                                                                                                                                       s    BR


                                                                                                                                                                                                                                                                                           TOY
                                  BEST CITY CAR / SUPERMINI               BEST COMPACT MPVBEST SMALL FAMILY CAR
                                                                         BEST SMALL FAMILY CAR           BEST CROSSOVER
                                                                                                          BEST LARGE MPV                                                                   CAR
                                                                                                                                                BEST LARGE MPV LUXURY CAR BEST BEST FAMILY BEST GREEN CAR
                                                                                                                                                           BEST
                                                                                                                                                         BEST COMPACT 4X4 CAR  COMPACT 4X4 CAR                                                         BEST OPEN - TOP CAR
                                                                                                                                                                                                                                                       BEST GREEN CAR                        B
        AWARDS 2010                    AWARDS 2010                            AWARDS 2010                          AWARDS 2010                   AWARDS 2010                                        AWARDS 2010                                           AWARDS 2010
      VOLKSWAGEN POLO               CITROËN C4 PICASSO                  VOLKSWAGEN TIGUAN                  VOLKSWAGEN PHAETON VOLKSWAGEN POLO                                                    CITROËN C4 PICASSO                                   VOLKSWAGEN TIGUAN                     VO
                  SEL                       Exclusive                                                                                                      SEL                                              Exclusive
   BEST CITY CAR / SUPERMINI         BEST COMPACT MPV                         BEST CROSSOVER                       BEST LUXURY CAR
                                                                                                                   BEST CITY CAR / SUPERMINI    BEST COMPACT MPV          BEST CROSSOVER
     BRITISH INSURANCE              BRITISH INSURANCE
                                    BRITISH INSURANCE                   BRITISH INSURANCE
                                                                         BRITISH INSURANCE         BRITISH INSURANCEBRITISH INSURANCE INSURANCEBRITISHINSURANCEINSURANCE
                                                                                                                                              BRITISH INSURANCE
                                                                        BRITISH INSURANCEBRITISH INSURANCE INSURANCE
                                                                                                    BRITISH
                                                                                         BRITISH INSURANCEINSURANCE
                                                                                                    BRITISH                     BRITISH
                                                                                                                   BRITISH INSURANCEINSURANCE
                                                                                                                                BRITISH                  BRITISH
                                                                                                                                              BRITISH INSURANCE         BRITISH INSURANCE
                                                                                                                                                                       BRITISH INSURANCE
                                                                                                                                                                       BRITISH INSURANCE                                                                                                    BR



     BRITISH INSURANCE              BRITISH INSURANCE                                              BRITISH INSURANCEBRITISH INSURANCE
                                                                        BRITISH INSURANCEBRITISH INSURANCE          BRITISH INSURANCE                                                           BRITISH INSURANCE
                                                                                                                                                                                                BRITISH INSURANCE                                   BRITISH INSURANCE
                                                                                                                                                                                                                                                    BRITISH INSURANCE                       BR
        AWARDS 2010                    AWARDS 2010
                                       AWARDS 2010                            AWARDS 2010
                                                                              AWARDS 2010
                                                                               AWARDS 2010                 AWARDS 2010
                                                                                                          AWARDS 2010
                                                                                                  AWARDS 2010
                                                                                                           AWARDS 2010
                                                                                                  AWARDS 2010                                            AWARDS 2010
                                                                                                                                                AWARDS 2010
                                                                                                                                                         AWARDS 2010
                                                                                                                                                AWARDS 2010                                        AWARDS 2010
                                                                                                                                                                                                  AWARDS 2010
                                                                                                                                                                                                  AWARDS 2010
                                                                                                                                                                                                           AWARDS 2010                                   AWARDS 2010
                                                                                                                                                                                                                                                        AWARDS 2010
                                                                                                                                                                                                                                                        AWARDS 2010
      VOLKSWAGEN POLO                    CITROËN C4
                                    CITROËN C4 PICASSO                       CITROËN C5
                                                                       VOLKSWAGEN CARAVELLE CITROËN C5
                                                                                                  VOLKSWAGENQ5
                                                                                                        AUDI A5
                                                                        VOLKSWAGEN TIGUAN VOLKSWAGEN POLO                       PICASSO
                                                                                                                          AUDI TOYOTA LAND CRUISER V8    AUDI A4 VOLKSWAGEN
                                                                                                        AUDI PHAETON CITROËN C4A5 TOYOTA PRIUS TOYOTA LAND CRUISER V8
                                                                                                                                                   VOLKSWAGEN TIGUAN                                                                                VOLKSWAGEN S8
                                                                                                                                                                                                                                                           AUDI PHAETON
                                                                                                                                                                                                                                                       VOLKSWAGEN
                  SEL                        Exclusive
                                            Exclusive                              Exclusive             SEL
                                                                                                      Exclusive           Cabriolet                 Cabriolet T3 & T Spirit with Solar Panel
                                                                                                                                                     Exclusive
   BEST CITY CAR / SUPERMINI        BEST SMALL FAMILY CAR
                                     BEST COMPACT MPV                         BEST CROSSOVER BEST CITYFAMILYSUPERMINI - TOP CAR BEST OPEN - TOP MPV GREEN CAR BEST COMPACT EXECUTIVE CAR
                                                                                                                                             BEST LARGE 4X4 CAR BEST LARGE 4X4 MANUFACTURER BEST BEST LUXURY CAR CAR
                                                                               BEST LARGE MPV
                                                                                    FAMILY CAR   BEST CAR BEST COMPACT 4X4 CAR BEST COMPACTBEST
                                                                                                           / BEST OPEN
                                                                                                             BEST LUXURY CAR
                                                                                                              CAR                               CAR                BEST CROSSOVER
                                                                                                                                                                          BEST CAR            BEST PERFORMANCE
                                                                                                                                                                                            (CAR)MANUFACTURER (CAR)                                                                          B
        AWARDS 2010                    AWARDS 2010                            AWARDS 2010                 AWARDS 2010
                                                                                                  AWARDS 2010                                    AWARDS 2010
                                                                                                                                                 AWARDS 2010                                       AWARDS 2010
                                                                                                                                                                                                   AWARDS 2010                                           AWARDS 2010
                                                                                                                                                                                                                                                         AWARDS 2010
           CITROËN C4             VOLKSWAGEN CARAVELLE                           AUDI Q5                    TOYOTA PRIUS
                                                                                                 VOLKSWAGEN POLO                                    CITROËN C4
                                                                                                                                               CITROËN C4 PICASSO                              VOLKSWAGEN CARAVELLE
                                                                                                                                                                                                VOLKSWAGEN TIGUAN                                   VOLKSWAGENQ5
                                                                                                                                                                                                                                                          AUDI PHAETON
                Exclusive                                                                                SEL T3 & T Spirit with Solar Panel              Exclusive
                                                                                                                                                        Exclusive                                                                                                                            T
    BEST SMALL for the
BIVSA winners FAMILY CAR               BEST LARGE the
                                BIVSA winners forMPV               BIVSA winners for the BEST CITY CAR / SUPERMINI CAR
                                                                      BEST COMPACT 4X4 CAR                BEST GREEN BIVSA winners for the CAR
                                                                                                                           BEST SMALL FAMILY   BIVSA winners for the
                                                                                                                                                       BEST LARGE MPV                                                                       BIVSABEST LUXURY4X4 CAR
                                                                                                                                                                                                                                                   winners for the
                                                                                                                                                                                                                                                 BEST COMPACT CAR
                                    BRITISH INSURANCE                 BRITISH INSURANCEBRITISH INSURANCEINSURANCE BEST COMPACT MPV INSURANCE BEST CROSSOVER
    BRITISH INSURANCE
category of best city car/          BRITISH INSURANCE
                                category of best small                  BRITISH INSURANCE              BRITISH
                                                                   category of best family BRITISH INSURANCE INSURANCE
                                                                        BRITISH INSURANCE                                             BRITISH
                                                                                                                          BRITISH INSURANCE
                                                                                                      BRITISH INSURANCEBRITISH INSURANCE INSURANCE
                                                                                                       BRITISH                         BRITISH
                                                                                                                     category of open-top           BRITISH INSURANCE
                                                                                                                                                   BRITISH INSURANCE
                                                                                                                                               category of crossover                                                                            BRITISH INSURANCE
                                                                                                                                                                                                                                            category of performance
supermini, 2010:                family car, 2010:                  car, 2010:                                        car, 2010:                car, 2010:                                                                                   car, 2010:
    BRITISH INSURANCE
     BRITISH INSURANCE
1) Volkswagen Polo                  BRITISH INSURANCE
                                1) Citroën C4 INSURANCE
                                    BRITISH           BRITISH 1) BRITISH INSURANCEBRITISH INSURANCE INSURANCEBRITISH INSURANCE
                                                                 BRITISH
                                                              INSURANCE INSURANCE
                                                                 Citroën C5                 BRITISH INSURANCEBRITISH INSURANCE
                                                                                             BRITISH
                                                                                 BRITISH INSURANCE           BRITISH INSURANCE
                                                                                                         1) Audi A5                                                                        BRITISH INSURANCE
                                                                                                                                                                                          BRITISH INSURANCE
                                                                                                                                                                                         BRITISH INSURANCE
                                                                                                                                                                                      1) Volkswagen Tiguan                                     BRITISH INSURANCE
                                                                                                                                                                                                                                                BRITISH
                                                                                                                                                                                                                                            1) Audi S8 INSURANCE                            BR
   SEL AWARDS 2010                 Exclusive
                                        AWARDS 2010
                                       AWARDS 2010                      Exclusive
                                                                            AWARDS 2010
                                                                           AWARDS 2010
                                                                             AWARDS 2010                  AWARDS 2010 Cabriolet
                                                                                                           AWARDS 2010
                                                                                                  AWARDS 2010
                                                                                                           AWARDS 2010
                                                                                                  AWARDS 2010                      AWARDS 2010
                                                                                                                           AWARDS 2010
                                                                                                                          AWARDS 2010
                                                                                                                                   AWARDS 2010                                                    AWARDS 2010
                                                                                                                                                                                                  AWARDS 2010                                            AWARDS 2010
                                                                                                                                                                                                                                            2) Mercedes-Benz CL
           CITROËN C4                   CITROËN C5
                                  VOLKSWAGEN CARAVELLE                            AUDI A5
                                                                                  AUDI Q5
                                                                                   AUDI A4          CITROËN C4 LANDPRIUS VOLKSWAGENS8 VOLKSWAGEN
                                                                                                     AUDITOYOTA AUDI CRUISER V8
                                                                                                          A4 TOYOTA S8          AUDI CARAVELLE
                                                                                                                                         CITROËN C6                                                     AUDI Q5
                                                                                                                                                                                                      CITROËN C6                                          TOYOTA PRIUS
2) Seat Ibiza
            Exclusive           2) Volvo C30
                                           Exclusive               2) Volkswagen Passat
                                                                             Cabriolet                         T3                      2) Audi R8
                                                                                                       Exclusive & T Spirit with Solar Panel                                                                                                        Coupe Spirit with Solar Panel
                                                                                                                                                                                                                                                     T3 & T
   Sport SMALL FAMILY CAR
    BEST                           Exclusive LARGE MPV
                                       BEST FAMILY CAR
                                        BEST                          BEST COMPACTTOP CAR CAR         BEST PERFORMANCE Spyder
                                                                                                        BEST LARGE 4X4 CAR
                                                                        BEST OPEN - 4X4 BEST COMPACT FAMILY CAR
                                                                                        CAR              BEST CAR                   BEST MANUFACTURER (CAR)
                                                                     BEST COMPACT EXECUTIVEBEST SMALLEXECUTIVEGREEN CAR CAR BEST LARGE MPV EXECUTIVE CARBEST COMPACT 4X4 CAR
                                                                                                                         BEST PERFORMANCE CAR
                                                                                                                                       BEST              BEST EXECUTIVE CAR                                                                              BEST GREEN CAR
        AWARDS 2010
        AWARDS 2010                    AWARDS 2010
                                        AWARDS 2010                   AWARDS 2010
                                                                       AWARDS 2010
                                                              AWARDS 2010                                 AWARDS 2010
                                                                                                           AWARDS 2010
                                                                                                  AWARDS 2010
                                                                                                  AWARDS 2010                                    AWARDS 2010
                                                                                                                                                AWARDS 2010
                                                                                                                                                AWARDS 2010                                        AWARDS 2010
                                                                                                                                                                                                  AWARDS 2010
                                                                                                                                                                                                  AWARDS 2010                                            AWARDS 2010
                                                                                                                                                                                                                                                         AWARDS 2010
                                                                   3) Volkswagen Passat CC                                                                                                                                                  3) Citroën C4
3) Skoda CITROËN C5
      VOLKSWAGEN POLO
         Fabia
            Exclusive
               SEL
                                         AUDI A5              TOYOTA LAND CRUISER V8
                                                                 VOLKSWAGEN TIGUANCITROËN C4 VOLKSWAGEN PHAETON
                                    CITROËN C4 PICASSO VOLKSWAGEN POLO
                                3) Audi A3 Cabriolet
                                            Exclusive        SEL
                                                                                       CITROËN C4
                                                                                                PICASSO
                                                                                          Exclusive
                                                                                         Exclusive
                                                                                                    VOLKSWAGEN Volkswagen EosC5
                                                                                                                      CITROËN
                                                                                                             3) VOLKSWAGEN CARAVELLE
                                                                                                                 VOLKSWAGEN TIGUAN
                                                                                                                         Exclusive
                                                                                                                                                                                                      AUDI A5
                                                                                                                                                                                                     AUDI PHAETON
                                                                                                                                                                                               VOLKSWAGENQ5
                                                                                                                                                                                                            Cabriolet
                                                                                                                                                                                                                                                        TOYOTA CRUISER V8
                                                                                                                                                                                                                                                    TOYOTA LANDPRIUS
                                                                                                                                                                                                                                                    Coupe Exclusive
                                                                                                                                                                                                                                                      T3 & T Spirit with Solar Panel
        BEST Greenline)
   (except S &CAR / SUPERMINI
   BEST CITYFAMILY CAR               BEST OPEN - TOP MPV
                                      BEST COMPACT CAR                                     BEST COMPACTMANUFACTURER (CAR) BEST CROSSOVER
                                                                                                   BEST BEST LUXURY CAR
                                                       BEST CITY CAR / BEST LARGE 4X4 CAR BEST SMALL FAMILY CAR
                                                                         BEST CROSSOVER                                    BEST FAMILY CAR
                                                                                                                           BEST LARGE MPV                                                        BEST OPEN - 4X4 CAR
                                                                                                                                                                                               BEST COMPACTTOP CAR                                     BEST LARGE 4X4 CAR                  BEST
     BRITISH INSURANCE              BRITISH INSURANCE
                                    BRITISH INSURANCE                  SUPERMINI
                                                                        BRITISH INSURANCE                MPV
                                                                                                   BRITISH INSURANCE
                                                                                                   BRITISH INSURANCEBRITISH INSURANCE
                                                                        BRITISH INSURANCEBRITISH INSURANCE                                                                                            LUXURY CAR
                                                                                                                                                                                               BRITISH INSURANCE                                      BEST
                                                                                                                                                                                                                                                    BRITISHGREEN CAR
                                                                                                                                                                                                                                                            INSURANCE



     BRITISH INSURANCE
     BRITISH INSURANCE              BRITISH INSURANCE
                                    BRITISH INSURANCE          BRITISH INSURANCEBRITISH INSURANCE INSURANCEBRITISH INSURANCEINSURANCE
                                                     BRITISH INSURANCE INSURANCE
                                     BRITISH INSURANCE          BRITISH INSURANCE
                                                                BRITISH                    BRITISH
                                                                                BRITISH INSURANCEINSURANCE
                                                                                           BRITISH        BRITISH INSURANCE
                                                                                                          BRITISH INSURANCE
                                                                                                                     BRITISH         BRITISH INSURANCE
                                                                                                                                    BRITISH INSURANCE
                                                                                                                                    BRITISH INSURANCE                                                                                               BRITISH INSURANCE
                                                                                                                                                                                                                                                    BRITISH INSURANCE
        AWARDS 2010                    AWARDS 2010
                                       AWARDS 2010                            AWARDS 2010
                                                                              AWARDS 2010                 AWARDS 2010
                                                                                                          AWARDS 2010
                                                                                                  AWARDS 2010                                    AWARDS 2010                                       AWARDS 2010                                           AWARDS 2010
           CITROËN C5                      AUDI A4
                                           AUDI A5                            AUDI S8
                                                                      TOYOTA LAND CRUISER V8        CITROËN C5 CITROËN C6
                                                                                                             VOLKSWAGEN                             AUDI A5                                TOYOTA LAND CRUISER V8                                         VOLKSWAGEN
                Exclusive                   Cabriolet                                                  Exclusive                                        Cabriolet
        BEST FAMILY CAR             BEST OPEN EXECUTIVE
                                 BEST COMPACT - TOP CAR CAR             BEST PERFORMANCE CAR BEST FAMILY MANUFACTURER (CAR)
                                                                         BEST LARGE 4X4 CAR            BEST EXECUTIVE CAR BEST OPEN - TOP CAR
                                                                                                    BEST CAR                                                                                    BEST LARGE 4X4 CAR                             BEST MANUFACTURER (CAR)
        AWARDS 2010
        AWARDS 2010                    AWARDS 2010
                                       AWARDS 2010
                                        AWARDS 2010                   AWARDS 2010
                                                                       AWARDS 2010
                                                              AWARDS 2010
                                                                       AWARDS 2010                         AWARDS 2010
                                                                                                  AWARDS 2010
                                                                                                  AWARDS 2010
                                                                                                           AWARDS 2010                           AWARDS 2010
                                                                                                                                                AWARDS 2010
                                                                                                                                                AWARDS 2010
                                                                                                                                                         AWARDS 2010                               AWARDS 2010
                                                                                                                                                                                                  AWARDS 2010
                                                                                                                                                                                                  AWARDS 2010                                            AWARDS 2010
                                                                                                                                                                                                                                                         AWARDS 2010
            AUDI A4
           CITROËN C4              VOLKSWAGENS8 POLO
                                         AUDI CARAVELLE
                                     VOLKSWAGEN                             AUDI C6
                                                                       C4 CITROËNPICASSO
                                                               CITROËN CITROËN C4Q5   VOLKSWAGEN CARAVELLE PRIUS
                                                                                            CITROËN C5TOYOTA
                                                                                                   VOLKSWAGEN TIGUAN                                 AUDIA5
                                                                                                                                                     AUDI VOLKSWAGEN PHAETON TOYOTA PRIUS
                                                                                                                                                    AUDI Q5A4                     AUDI S8
                                                                                                                                                                          TOYOTA LAND CRUISER V8                                                           CITROËN C6
                                                                                                                                                                                                                                                          VOLKSWAGEN
                Exclusive                        SEL              Exclusive        Exclusive                   T3
                                                                                                       Exclusive & T Spirit with Solar Panel            Cabriolet                               T3 & T Spirit with Solar Panel
 BEST COMPACT EXECUTIVE CAR
    BEST SMALL FAMILY CAR               PERFORMANCE CAR
                                        CITY CAR / MPV BEST         BEST EXECUTIVE CAR
                                                                   BEST COMPACT 4X4 CAR BEST LARGE MPV CROSSOVER BEST COMPACTTOP CAR CAR CAR BEST PERFORMANCE CAR
                                   BEST BEST LARGESUPERMINI SMALL FAMILY CAR
                                                                     BEST COMPACT MPV   BEST FAMILY CAR GREEN CAR BEST COMPACT - 4X4 CAR
                                                                                                    BEST             BEST OPEN EXECUTIVE
                                                                                                                                  BEST LUXURY BEST LARGE 4X4 CAR
                                                                                                                                               BEST GREEN CAR                                                                                     BEST EXECUTIVE CAR
                                                                                                                                                                                                                                               BEST MANUFACTURER (CAR)
     BRITISH INSURANCE              BRITISH INSURANCE                   BRITISH INSURANCEBRITISH INSURANCE                                     BRITISH INSURANCE                               BRITISH INSURANCE

BIVSA winners for the           BIVSA winners for the          BIVSA winners for the                        BIVSA winners for the      BIVSA winners for the                                                                                BIVSA winners for the
     BRITISH INSURANCE
category of best compact            BRITISH INSURANCE
                                    BRITISH INSURANCE              BRITISH INSURANCE
                                                                INSURANCE INSURANCE
                                category of best large BRITISH category of best compact
                                                                   BRITISH                      BRITISH
                                                                                     BRITISH INSURANCE INSURANCE
                                                                                      BRITISH INSURANCEINSURANCE
                                                                                                BRITISH          BRITISH INSURANCE
                                                                                                                BRITISH INSURANCE INSURANCE
                                                                                                                            BRITISH
                                                                                                            category of compact            BRITISH INSURANCE
                                                                                                                                           BRITISH INSURANCE
                                                                                                                                       category of large                                                                                    category of executive
executive car, 2010:
       AWARDS 2010              MPV, 2010:
                                      AWARDS 2010              MPV, 2010:
                                                                     AWARDS 2010        AWARDS 2010                  2010:
                                                                                                            4x4 car, AWARDS 2010       4x4 car,AWARDS 2010
                                                                                                                                                2010:                                                                                       car, 2010:

1) Audi A4 AUDI A4                       AUDI
                                1) Volkswagen S8
                                              Caravelle                    CITROËN C6
                                                                   1) Citroën C4 Picasso              AUDI A4
                                                                                                                                       1) Audi Q5 AUDI S8                             1) ToyotaCITROËN C6
                                                                                                                                                                                                Land Cruiser                                1) Citroën C6
 BEST COMPACT EXECUTIVE CAR        BEST PERFORMANCE CAR            Exclusive
                                                                     BEST EXECUTIVE CAR
                                                                                      BEST COMPACT EXECUTIVE CAR   BEST PERFORMANCE CAR      V8BEST EXECUTIVE CAR
         AWARDS 2010                    AWARDS 2010
                                        AWARDS 2010                    AWARDS 2010
                                                              AWARDS 2010
                                                                        AWARDS 2010         AWARDS 2010
                                                                                            AWARDS 2010AWARDS 2010
                                                                                                       AWARDS 2010    AWARDS 2010
                                                                                                                      AWARDS 2010AWARDS 2010     AWARDS 2010
                                                                                                                                                AWARDS 2010
2) Audi A5                      2) Ford S-Max                                                                                          2) Infiniti Ex                                                                                       2) Audi A6
          CITROËN
   Sportback Exclusive C5                  AUDI A5
                                          CITROËN C4
                                             Cabriolet
                                             Exclusive
                                                                   2) TOYOTA LAND CRUISER V8
                                                                       Volkswagen CARAVELLE
                                                                      VOLKSWAGEN Golf Plus
                                                               CITROËN C5
                                                                 Exclusive
                                                                                                     AUDI A5 VOLKSWAGEN TOYOTA LAND CRUISER V8 PRIUS
                                                                                                     AUDI A4
                                                                                                   Cabriolet
                                                                                                               AUDI Q5          AUDI S8 TOYOTA     2)                 AudiVOLKSWAGEN
                                                                                                                                         T3 & T Spirit with Solar Panel
                                                                                                                                                                           Q7CITROËN C6
         BEST FAMILY CAR        3) Ford Galaxy FAMILY CAR
                                    BEST SMALL - TOP CAR
                                     BEST OPEN                         (except S) LARGE MPV
                                                            BEST FAMILY CARLARGE 4X4 CAR BEST OPENBEST MANUFACTURER (CAR) PERFORMANCE CAR
                                                                           BEST
                                                                             BEST                       EXECUTIVE CAR  3) Vauxhall Antara BEST GREEN CARBEST MANUFACTURER (CAR)
                                                                                                                            BEST LARGE 4X4 CAR
                                                                                          BEST COMPACT - BEST COMPACT 4X4 CAR
                                                                                                          TOP CAR            BEST                                       BEST EXECUTIVE CAR                                                  3) Volvo S80
3) Infiniti G                      (except LX)                                                                                                                    3) Infiniti FX
                                                                  3) Skoda Roomster
                                                              (except 1)
     BRITISH INSURANCE                              BRITISH INSURANCE INSURANCE
                                    BRITISH INSURANCE
                                    BRITISH INSURANCE          BRITISH INSURANCE
                                                               BRITISH                                   BRITISH INSURANCE INSURANCE
                                                                               BRITISH INSURANCE INSURANCE
                                                                                          BRITISH                   BRITISH




         AWARDS 2010                    AWARDS 2010
                                        AWARDS 2010                    AWARDS 2010
                                                              AWARDS 2010
                                                                       AWARDS 2010                AWARDS 2010
                                                                                                           AWARDS 2010                          AWARDS 2010
                                                                                                                                                         AWARDS 2010
             AUDI A4                       AUDI S8
                                          CITROËN C5             AUDI A4        CITROËN C6
                                                                                  AUDI A5             AUDITOYOTA LAND CRUISER V8
                                                                                                           S8                                     CITROËN C6 VOLKSWAGEN
                                             Exclusive                             Cabriolet
  BEST COMPACT EXECUTIVE CAR                                      BEST EXECUTIVE CAR
                                   BEST PERFORMANCE CARCOMPACT EXECUTIVE CAR- TOPCAR
                                                    BEST
                                      BEST FAMILY CAR             BEST OPEN                     BEST LARGE 4X4 CAR BEST EXECUTIVE MANUFACTURER (CAR)
                                                                                   BEST PERFORMANCE CAR                     BEST CAR
          BIVSA 2010 - CAR CATEGORY WINNERS



                                                                                     n   e   w   s
CE           BRITISH INSURANCE                     BRITISH INSURANCE




                 AWARDS 2010                          AWARDS 2010
O             VOLKSWAGEN TIGUAN                   VOLKSWAGEN PHAETON
V                BEST CROSSOVER                      BEST LUXURY CAR




CE
CE           BRITISH INSURANCE
             BRITISH INSURANCE                     BRITISH INSURANCE




                AWARDS 2010
                AWARDS 2010                           AWARDS 2010
ELLE
N                 AUDI PHAETON
            VOLKSWAGENQ5                                TOYOTA PRIUS
                                                    T3 & T Spirit with Solar Panel
             BEST COMPACT 4X4 CAR
               BEST LUXURY CAR                        BEST GREEN CAR



         BIVSA winners for the                 BIVSA winners for the
CE
CE             BRITISH INSURANCE
               BRITISH INSURANCE                     BRITISH INSURANCE
         category of best luxury               category of best green
         car, 2010:                            car, 2010:

         1) Volkswagen Phaeton                 1) Toyota Prius
                AWARDS 2010
                AWARDS 2010                      T3 & T Spirit with 2010
                                                      AWARDS
         2) Audi A8                              Solar Panel
                TOYOTA CRUISER V8
            TOYOTA LANDPRIUS                            VOLKSWAGEN
              T3 & T Spirit with Solar Panel
R
AR       3) Mercedes-Benz S-Class
              BEST LARGE 4X4 CAR
                BEST GREEN CAR                    Toyota Prius
                                               2) BEST MANUFACTURER (CAR)
                                                 T4 & T Spirit


CE
CE           BRITISH INSURANCE
             BRITISH INSURANCE
                                               3) Volvo C30
                                                 DRIVe with
                                                 Start / Stop


                AWARDS 2010
                AWARDS 2010
         The green award:
    V8              CITROËN C6
                  VOLKSWAGEN
         Introduced in 2010, the green award is given to the candidate
CAR
R           BEST with the lowest carbon dioxide emissions figure as
         vehicle MANUFACTURER (CAR)
                BEST EXECUTIVE CAR
         measured in g/km using the “combined” cycle (the urban
         and the extra-urban cycle together) of the official fuel
         consumption test procedure as set out in 80/1268/EEC (as last
CE
         amended by 2004/3/EC). In the event of a tie, vehicles will be
         placed according to the highest combined NVSR points score
         for “theft of” and “theft from”, and then according to the
         methodology set out above.



R
           BRITISH INSURANCE                     BRITISH INSURANCE
                                                 BRITISH INSURANCE                            BRITISH INSURANCE
                                                                                              BRITISH INSURANCE                        BRITISH INSURANCE
      BIVSA 2010 - VAN CATEGORY WINNERS
                                     BRITISH INSURANCE                                        BRITISH INSURANCE



              AWARDS 2010
              NO CONTENDERS
                                                     AWARDS 2010
                                                     AWARDS 2010
                                                     AWARDS 2010
                                                   PEUGEOT 207 VAN
                                                  CITROËN C-CROSSER
                                                            Enterprise
                                                                                                  AWARDS 2010
                                                                                                  AWARDS 2010
                                                                                                   AWARDS 2010
                                                                                                    FORD FIESTA
                                                                                                   RENAULT TRAFIC
                                                                                          Sport Panel Van - 1.6 Duratorq TDCi + DPF
                                                                                                                                          AWARDS 2010
                                                                                                                                               NISSAN
                                                                                                                                                                                                    n               e               w                 s
              BEST MICRO VAN                          NO CONTENDERS
                                                      BEST LIGHT VAN
                                                      BEST 4X4 VAN                              CITROËN C-CROSSER
                                                                                                  BEST GREEN VAN
                                                                                                  BEST HEAVY VAN                      BEST MANUFACTURER (VAN)
                                                                                                          Enterprise
                                                      BEST MICRO VAN                                 BEST 4X4 VAN


           BRITISH INSURANCE                     BRITISH INSURANCE
                                                 BRITISH INSURANCE                            BRITISH INSURANCE
                                                                                              BRITISH INSURANCE                        BRITISH INSURANCE
                                                 BRITISH INSURANCE                            BRITISH INSURANCE



              AWARDS 2010                            AWARDS 2010
                                                     AWARDS 2010                                  AWARDS 2010
                                                                                                  AWARDS 2010                             AWARDS 2010
             PEUGEOT 207 VAN                          AWARDS 2010
                                                      RENAULT TRAFIC
                                                       FORD FIESTA                                AWARDS L200
                                                                                                  MITSUBISHI2010
                                                                                                      NISSAN                                    IVECO
                                             Sport Panel Van - 1.6 Duratorq TDCi + DPF             (except 4work and 4life)               Parts Marking System
               BEST LIGHT VAN                        PEUGEOT 207 VAN
                                                     BEST HEAVY VAN
                                                     BEST GREEN VAN                              FORD FIESTA
                                                                                           BEST MANUFACTURER (VAN)
                                                                                                 BEST PICK - UP                             INNOVATION
                                                                                          Sport Panel Van - 1.6 Duratorq TDCi + DPF
                                                       BEST LIGHT VAN                              BEST GREEN VAN

     BIVSA winners for the                  BIVSA winners for the                        BIVSA winners for the                                                   The innovation award:
          BRITISH INSURANCE                      BRITISH INSURANCE
                                                BRITISH INSURANCE                            BRITISH INSURANCE
     category of best light                 category of best heavy                       category of best pick-up                                                Introduced in 2007, this award is given to a design, feature, system or process brought
          BRITISH INSURANCE
     van, 2010:                             van, BRITISH INSURANCE
                                                 BRITISH INSURANCE
                                                 2010:                                   van,BRITISH INSURANCE
                                                                                              2010:                                                              in as standard or as a routine procedure which surpasses the existing scope or points
                                                                                                                                                                 available in security assessments and, in the opinion of the developers of the NVSR
     1) Peugeot 207 Van                     1) Renault Trafic                            1) Mitsubishi L200                                                      scheme, will make a significant ongoing contribution to further reducing vehicle crime.
              AWARDS 2010                            AWARDS 2010
                                                     AWARDS 2010                             (except 4work & 4life)
                                                                                                 AWARDS 2010                                                     Manufacturers and suppliers are invited to nominate candidates for this award.
     2) Peugeot Partner                     2) Nissan Primastar
              AWARDS 2010
             RENAULT TRAFIC                          AWARDS 2010
                                                     MITSUBISHI2010
                                                     AWARDS L200
                                                         NISSAN                                    AWARDS 2010
                                                                                                      IVECO
        (except Original & XA)                        (except 4work and 4life)           2) Nissan Cabstar
                                                                                                Parts Marking System
              NO CONTENDERS
              BEST HEAVY VAN                      CITROËN PICK
                                                     BEST C-CROSSER
                                                    RENAULT TRAFIC
                                                Vauxhall Enterprise- UP
                                                          Vivaro
                                            3) BEST MANUFACTURER (VAN)                                  NISSAN
                                                                                                      INNOVATION
     3) Citroën Berlingo VAN
             BEST MICRO                                BEST 4X4 VAN
                                                      BEST HEAVY VAN                         Nissan Navara
                                                                                         3) BEST MANUFACTURER (VAN)

           BRITISH INSURANCE                     BRITISH INSURANCE
CE         BRITISH INSURANCE
           BRITISH INSURANCE                     BRITISH INSURANCE
                                                 BRITISH INSURANCE                            BRITISH INSURANCE



              AWARDS 2010                            AWARDS 2010
              AWARDS 2010
              MITSUBISHI2010
              AWARDS L200                             AWARDS 2010
                                                      AWARDS 2010
                                                         IVECO                                     AWARDS 2010
              (except 4work and 4life)                Parts Marking System
               BEST C-CROSSER
            CITROËN PICK - UP
             PEUGEOT 207 VAN                           FORD FIESTA
                                                      MITSUBISHI L200
                                                       INNOVATION                                         IVECO
                     Enterprise                       (except 1.6 Duratorq TDCi
                                             Sport Panel Van - 4work and 4life) + DPF               Parts Marking System
               BEST 4X4 VAN
               BEST LIGHT VAN                         BEST GREEN-VAN
                                                       BEST PICK UP                                   INNOVATION



     BIVSA winners for the                  BIVSA winners for the                        BIVSA winners for the
CE        BRITISH INSURANCE
          BRITISH INSURANCE                     BRITISH INSURANCE
     category of best 4x4                   category of best green                       category of innovation,
     van, 2010:                             van, 2010:                                   2010:

     1) Citroën C-Crosser                   1) Ford Fiesta                               1) Iveco
        Enterprise
             AWARDS 2010
              AWARDS 2010                           Panel Van 1.6 Duratorq
                                               SportAWARDS- 2010                             Parts Marking System
                                               TDCI + DPF
     2) Sport PanelFORD FIESTA TDCi + DPF
                 RENAULT TRAFIC
         Mitsubishi1.6 Duratorq
                   Van - Outlander
                                                            NISSAN
              BEST GREEN VAN
              BEST HEAVY VAN                   Fiat MANUFACTURER (VAN)
                                            2) BEST Fiorino
     3) Mitsubishi Shogun                      Cargo SX 1.3 MultiJet 75
                                               Comfort-Matic
CE         BRITISH INSURANCE
           BRITISH INSURANCE                     BRITISH INSURANCE
                                            3) Peugeot 207



              AWARDS 2010
              AWARDS 2010                             AWARDS 2010
                   NISSAN
               MITSUBISHI L200                               IVECO
               (except 4work and 4life)               Parts Marking System
        BEST MANUFACTURER (VAN)
              BEST PICK - UP                             INNOVATION
     BIVSA 2010


 BIVSA 2010                             Selection criteria
 The 2010 awards have been the          The cars selected as candidates
 best yet, with 22 awards as detailed   for the awards are those:
 above, culminating in the Car and
 Van Manufacturer of the year awards,   •   Submitted for insurance
 which this year went to Volkswagen         group rating purposes
 and Nissan, richly deserved awards
 for companies which take winning       •   Subjected to NVSA testing
 these accolades very seriously. Well       and rated by NVSR
 done to all contenders, the BIVSA
 sponsors look forward to even          •   Currently on sale with
 greater participation in 2011.             standard original equipment
                                            to UK specification
 Methodology
 The winning vehicles are               •   Available new for delivery
 chosen by:                                 in the UK as at end April, with
                                                                                 Security ratings
                                            standard original equipment
                                                                                 The NVSR security ratings take no account of the relative cost of different
 •    selecting candidates that             to UK specification
                                                                                 makes/models or of any differences in perceived or actual attractiveness to
      satisfy the selection criteria                                             car thieves. They are purely design based and take account of the following:
      as listed below, and              •   Having, in the case of cars,
                                            five stars for ‘theft of’ and four
                                            or more stars for ‘theft from’;      For ‘theft of’                          For ‘theft from’
 •    ranking the candidates using
                                            and in the case of vans, four        •   Ignition/steering column lock       •   Peripheral locks and
      the sum of the NVSR ‘theft of’
                                            stars for ‘theft of’ and three                                                   mechanisms
      and ‘theft from’ points scores,
                                            or more stars for ‘theft from’       •   Peripheral locks and mechanisms
      taking account of any
                                                                                                                         •   Alarm system
      differences in the British
                                        •   With double locking on all           •   Electronic security system
      Insurance Industry’s New
                                            openings fitted with an interior         (alarm and immobiliser systems)     •   ICE and in-car electronics
      Vehicle Security Assessment
      (NVSA) Criteria (e.g. Issue 3,        release
                                                                                 •   Vehicle identification              •   Glazing
      3a, 4 or 4a).
                                        •   With an insurance group
                                            rating ‘E’ suffix as decided         •   Secondary mechanical                •   Key/component management
 The award for each vehicle
                                            by the Insurance Group                   immobilisation system
 category listed below is given
                                            Rating Panel, which denotes                                                  •   Additional security features
 to the vehicle in the respective
                                            that the car exceeds the             •   Glazing                                 (e.g. locking rear seats and/or
 category with the highest
                                            security requirement for the                                                     storage areas)
 combined points score for
                                            model variant and the group          •   Key/component management
 ‘theft of’ and ‘theft from’. In the
                                            rating has consequently been                                                 •   Key duplication, key code
 event of a tie, vehicles will be
                                            reduced                              •   Additional security features            information and road wheel
 placed according to the least
                                                                                     (e.g. locking rear seats and/or         and spare security - one star
 number of variants that do not
                                        •   With an original equipment               storage areas)                          deducted if unsatisfactory
 satisfy the awards selection
 criteria and then by the                   alarm/immobiliser combination
                                            that satisfies the British           •   Key duplication, key code
 manufacturers’ ranking as
                                            Insurance Industry’s Criteria            information - one star deducted
 determined by the methodology
                                            and is specified in Thatcham’s           if unsatisfactory
 set out for the Manufacturer
 Award.                                     ‘Vehicle Security National
                                            Listing’ available at
 The Manufacturer Award is                  www.thatcham.org/security/
 given to the manufacturer with         	   index.jsp?page=75
 the most model ranges, and
 so the widest market coverage,         •   The manufacturers selected
 over the 12 months to end April,           as candidates for the
 where every variant satisfies the          Manufacturer Award are those
 awards selection criteria. Different       having four or more model ranges
 models with different body styles          where every variant satisfies the
 in the same vehicle category will          awards selection criteria.
 be treated as one model for the
 purposes of the Manufacturer
 Award.



AUTHOR: MICHAEL BRIGGS, Vehicle Security Manager, Thatcham
INDUCTION HEATING




            The use of
        induction
           heating
         in body repair
                                    What is induction heating?
                                    It is a process in which heat
                                    is generated with the use of
                                                                                   Heat induction in vehicle
                                                                                   manufacturing
                                                                                   Heat induction systems have
                                    an electrical current.

            clean, safe, low risk
                                                                                   been used for a number of years
                                                                                   in the production of vehicles
                                    How does induction heating                     on assembly lines. The process
                                    work?                                          maximises productivity, with
                                    Heat induction systems operate                 virtually instantaneous start up,
                                    on the basic principle of using                giving the required temperature
                                    an applied form of electromagnetic             without a warm up cycle. The
                                    induction. This was first discovered           systems have the capability
                                    by Michael Faraday in 1831 who                 to measure the temperature
                                    found that when an alternating                 of each individual component,
                                    current is passed through a                    maintaining a constant required
                                    preformed coil and a steel rod is              temperature. This eliminates
                                    placed within the middle of the coil,          the inconsistencies and quality
                                    an electric current will be induced.           issues associated with other
                                                                                   heating methods.
                                    These principles have been
                                    developed and applied to                       Because the heat is generated
                                    manufacturing since the 1920s.                 through electromagnetic induction,
                                    Figure 1 (below) shows a basic                 the workpiece never comes into
                                    induction set up.                              direct contact with the heat source.
                                                                                   This allows painted parts to be
                                    The grey workpiece placed in the               warmed up without damage to the
                                    middle of the red coil will induce             paint surface. It is used to reduce
                                    electromagnetic current and heat will          drying times of adhesive and sealer
                                    be generated within it. The feedback           applications in the fitment of glazing
                                    system monitors the temperature                and body panels. Induction heating
                                    of the workpiece by adjusting the              is a relatively low cost process
                                    current which maintains a constant             compared to other forms of heating
                                    temperature.                                   such as electric and gas ovens.



                                                                                           Feedback System




                                                                                                   Workpiece

                                                 Power Supply       Heat Station                    Coil Part
                                           AC


                                                                                                      Fixturing



                                                                Figure 1: Typical Induction Heating Setup
 INDUCTION HEATING




The use of heat induction                  adhesive through the glass. The                                                                    Removal of stone chip and
with various materials in                  electromagnetic current picks                                                                      sealer
both mechanical and body                   up the metal frame to which                                                                        Vehicle manufacturers protect areas
repair workshops                           the glass is bonded. Once the                                                                      of the vehicle which are susceptible
Induction heaters have been available      adhesive becomes soft, the glass                                                                   to stone chipping and water ingress.
and used in vehicle repair workshops       can be pressed out with the use                                                                    These need to be removed from the
for a number of years; a variety of        of wedges between the glass and                                                                    panels to accommodate panel repairs
machines exist ranging in size and         the frame.                                                                                         and replacement. Traditionally, heat
power outputs. Traditionally, they                                                                                                            produced from hot air blow guns and
have been used for heating up seized       Moulding removal                                                                                   naked flames have been used in the
nuts and bolts, and warming up mild        Side mouldings and impact strips                                                                   removal of these materials.
steel chassis to accommodate repair        which have been fitted to vehicles     Glass removal
and straightening. The process is          with adhesive tape can now be                                                                      Heat induction warms up the panel
also used in fabrication, giving the       removed with the use of heat                                                                       the material is applied to, softening
operator a quick, clean source of          induction. The process warms                                                                       the material and allowing it to be
heat which can be safely used to           the adhesive by passing the heat                                                                   scraped off with a plastic scraper.
bend and shape ferrous materials,          source over the moulding, allowing                                                                 This saves time and reduces the
applying heat locally to a joint which     the panel behind to become warm,                                                                   amount of smoke and harmful fumes.
is to be brazed or soldered.               which in turn releases the adhesion
                                           of the tape or adhesive. Again, with                                                               Summary
Heat induction systems have recently       the use of a plastic scraper/wedge,                                                                Heat induction units provide an
come to the forefront of body repair       the moulding can be removed. Once                                                                  environmentally friendly and efficient
shops, with the introduction of small      the old adhesive has been cleaned                                                                  source of heat. They can be used for
units powered from a 240 volts AC          off the moulding, new clear logo                                                                   many applications and can virtually
supply. This means the units can           tape can be applied to it and the                                                                  replace the traditional naked flame,
be run from most 13 amp supplies.          moulding can be reused.                                                                            eliminating, in most cases, the need for
These give a repairer an energy                                                                                                               oxygen/acetylene equipment and the
efficient process converting up to         This can benefit those involved                                                                    associated costs, rental, consumables
90% of expended energy into useful         in the repair process as follows:                                                                  and insurance cover. Manufacturers
heat. These devices are available          the work provider due to the                                                                       and repairers can make considerable
with a selection of hand-held tools        reduction in costs of expensive                                                                    savings using this process, providing
for a variety of applications, including   mouldings; the repairer who                                                                        their employees with a very controllable
those previously mentioned. In             no longer needs to order and wait                                                                  source of heat and an improved
addition to these, attachments have        for a new moulding and who can                                                                     working environment by reducing toxic
been developed for the following           complete the job on time, freeing                                                                  fumes, smoke, noxious emissions, noise
procedures:                                up the courtesy vehicle, whilst                                                                    and wasted heat. In cases where the
                                           a nominal charge may be added                                                                      correct processes are used to remove
Glass removal                              to the estimate to cover the cost                                                                  components, cost savings to insurers
This is achieved by the operator           of labour and the new logo tape;                                                                   can be achieved, as the number of
applying heat directly above the           the owner who can now have                                                                         waste components is reduced with
                                           his/her vehicle returned to them.                                                                  a cost saving on their disposal.
                                                                                  Moulding removal




                                                                                                     AUTHOR: ROGER ANDREWS, Research Engineer, Thatcham
                                                                                                                             S E C U R E K i t
 THE WHIPLASH CHALLENGE – PERSONAL INJURY INFLATION CONTINUES
                                                                                                                                   W I T K i t




   The whiplash
                                                                                                                             integrated diagnostics




                                                                                                                             recognised installer




            challenge
                                                                                                                             vehicle identification system




                                                                                                                                Thailand Ltd



                                                                                                                                  theft report




Increased claims in a recession           vehicle occupant are very, very low –      they are appropriately dealing            vehicle security
– economic reasons to claim?              perhaps similar to those experienced       with claimants, this situation
Latest trends show that Personal          by missing a step on a set of stairs       is very unsatisfactory.
                                                                                                                               integrated methods
Injury (PI) claims inflation continues    – hardly worthy of a typically £3-5K
to outstrip general claims inflation.     claim.                                     But how can these claims be better
This seems counterintuitive.                                                         analysed so that those deserving
                                                                                                                             recognised locksmith
Since 2002, Thatcham has been             WITKit – the direct claims                 of appropriate and speedy
promoting better seat design. This        knowledge tool                             settlement of claims can be served
has resulted in a current fleet which     In 2009, Thatcham and development          best, and those seeking to defraud
is a significant improvement on the       partner DSD launched WITkit.               the insurers are identified and
previous fleet. Current new vehicle       The mechanism of ‘injury’ leading          removed from the claims process?
designs are nearly all rated as           to ‘pain’ and in a small number of         The new software system, WITkit,
‘good’ in Thatcham’s dynamic seat         cases, ‘impairment’, is very poorly        Whiplash Injury Toolkit, is now
tests, yet claims continue to rise.       understood. Medical science is             available. This tool provides a
Real accident frequency is not            unable at present to determine             ‘probability of injury’ indicator for
growing significantly, and with the       what physical factors determine            a given type of crash scenario,
decrease in road miles driven as          these outcomes, whether they               taking the facts of the accident
a result of the stagnant UK economy,      are muscular, skeletal or factors          and other parameters into
it would be expected that whiplash        associated with the nervous system.        account. Using this tool, it is
injury and subsequent claims should       For this reason, medical diagnosis         possible to more clearly identify
be falling or, at least, not growing.     and assessments of persons                 those claims which, from a technical
So what can be the cause? Industry        reporting ‘pain’ or ‘impairment’ is        perspective, are highly likely to be
opinions vary widely, but one             almost entirely driven by their first      genuine, and those which are not.
significant and commonly quoted           hand account. This unfortunate             This simultaneously allows insurers
cause is the increased activities         factor has, therefore, created a           to fast-track deserving claims and
of companies which encourage              situation in which it is possible for      to challenge those which may not
claimants to claim. Some argue            inappropriate claims for pain and          be genuine, amplifying their current
strongly that these companies foster      injury to be presented to the motor        anti-fraud measures. Further
an increase in invalid or exaggerated     insurers. Some of these claims are         product developments are planned
claims by offering a no-win-no-fee        merely exaggerated, but others are         to increase the scope and
service, and others would argue           attempts to defraud the insurers and       effectiveness of WITkit, including
strongly that these companies             are often linked to criminal activity of   frontal ‘whiplash’ events.
facilitate access to justice and merely   one type or another. As the insurers
encourage the vulnerable to make          have a duty to actively work against       With many insurers now using
a legitimate claim. Whatever the          those committing fraud, this is a          this tool in the claims environment
truth of the situation, what is clear     particular challenge for them. Also,       the challenge to invalid claims
is that a significant minority of these   as the number of these types of claim      is beginning. We expect to see
whiplash claims are invalid by virtue     has increased, the settlement of           a reduction in Whiplash claims
of being the result of a vehicle impact   legitimate claims has become more          as a result, with benefits for
of such low speed that the neck           difficult for the insurers to judge.       insurers and the consumer.
accelerations experienced by the          As insurers work hard to ensure that




                      AUTHOR: ANDREW MILLER, Director of Research, Thatcham
AIR-CONDITIONING REFRIGERANTS




                                       Air-conditioning
                                         ❆
                                              ❆
                                                                                                                                ❆




                                new technologies and
                                a challenge for repairers
                                Following the introduction           These were as follows:                   compatible with R-134a, although
                                of the Health and Safety             • Booth inside                           some are advertised as compatible
                                Executive publication HSG261            temperature 62ºC                      with residual R-12. In a worst case
                                in 2009, questions have been                                                  scenario, the compressor, expansion
                                raised as to the safety of vehicle   •   Exterior panels, Bonnet              valve, dryer and all rubber hoses will
                                air-conditioning systems when            and Bumper 53ºC                      need to be replaced. The service
                                in the paint refinishing booth.                                               ports also require modifying, to
                                The publication states that          •   Under Bonnet 46ºC                    eliminate recharging errors, from
                                guidance should be established                                                the external screw thread of the
                                from the vehicle manufacturer        •   Air Conditioning                     R-12 to the quick release push
                                as to whether the refrigerant            Condenser 45ºC                       on type of the R-134a.
                                should or should not be removed
                                from the air-conditioning system     •   Air Conditioning                     The overall temperature curve is
                                prior to being baked in the paint        Compressor 26ºC                      different and the critical temperature
                                booth.                                                                        is lower for R-134a during most
                                                                     Since 1995, all new vehicles fitted      operating conditions, but it is a very
                                After extensive interrogation        with air-conditioning units have used    close match to R-12. R-134a is
                                of vehicle and paint booth           the refrigerant Tetrafluoroethane        slightly less efficient and systems will
                                manufacturers’ and gas suppliers’    or R-134a as it is more commonly         usually need to be upgraded to equal
                                information, insufficient evidence   known. R-134a was introduced as a        the cooling performance of R-12.
                                has been found to answer the         replacement for the ozone depleting      R-134a is not flammable at ambient
                                questions raised. The only           gas Dichlorodifluoromethane (R-12),      temperatures and atmospheric
                                verification found was from Ford,    in line with the Montreal Protocol,      pressure. However, this material
                                relating to the Scorpio and dated    which is the international agreement     will become combustible when
                                September 1997, which stated         signed for the protection of the         mixed with air under pressure and
                                that a maximum temperature           stratospheric ozone layer.               exposed to strong ignition sources.
                                of 90ºC in the paint drying oven                                              Any welding or hot work should
                                (measured under the bonnet)          When older R-12 units leak, it is        always be avoided on or near
                                must not be exceeded. During         highly recommended to retrofit the       air-conditioning systems.
                                a controlled test in the paint       system to R-134a. Retrofits require
                                drying oven, temperatures were       complete flushing of the system and
                                taken 5 minutes from the end         Freon filter replacement to remove
                                of a typical drying sequence         the mineral oil. The mineral oils used
                                of 30 minutes at 65ºC.               in R-12 systems are not normally
  AIR-CONDITIONING REFRIGERANTS




                                                                               Changes on the horizon                    The other alternative, CO2 (R-744)
                                                                               In June 2006, the EU published            is the preferred choice of the
                                                                               its Mobile Air-Conditioning               German car manufacturers.
                                                                               Directive, declaring the phase out        Several automotive suppliers have
                                                                               of the refrigerant R-134a and its         been developing systems and
                                                                               replacement by refrigerants with          components, Ixetic and Behr in
                                                                               a Global Warming Potential (GWP)          Germany, Nippon Denso in Japan
                                                                               no higher than 150. R-134a has            and Delphi and Visteon in the USA.
                                                                               a GWP of 1300. Commencing                 The technology for R-744 systems
                                                                               in 2011, a ban on R-134a systems          is challenging, but not out of reach.
                                                                               applies to all new models, and as         The system requires a gas cooler
                                                                               of 2017, to all cars.                     rather than a condenser, an internal
                                                                                                                         heat exchanger and an evaporator.
                                                                               With this directive on the table, car     The R-744 system operates
                                                                               manufacturers, chemical companies         on very high pressures and other
                                                                               and environmental groups have             materials are being used for the
                                                                               raced to find the solution to this        air-conditioning components;
                                                                               problem. Two alternatives have risen      e.g. copper, which is stronger than
                                                                               to the top of the list, a fluorocarbon    aluminium and has better thermal
                                                                               R-1234yf and CO2, R-1234yf has            conductivity. Visteon’s latest
                                                                               a GWP of 4 and CO2’s GWP is 1.            R-744 climate system consumes
                                                                                                                         up to 25% less fuel than
                                                                               R-1234yf or ‘Tetrafluoropropene’          conventional R-134a systems
                                                                               was developed by Honeywell and            and enables a reduction of CO2
                                                                               Dupont after a few failed attempts,       tailpipe emissions of up to 7g/km
                                                                               one being fluid H from which              while operating the air-conditioning
                                                                               R-1234yf was derived. R-1234yf,           system.
                                                                               classed as a minimally flammable
                                                                               chemical was selected for its low         Visteon has distributed more than
                                                                               GWP and since 2008, has passed            30 prototype vehicles with R-744
                                                                               a host of toxicity tests. With further    air-conditioning systems across
                                                                               long term testing still being carried     different platforms to more than
                                                                               out, there is no doubt over the           12 vehicle manufacturers
                                                                               basic safety of the chemical. It has      to undertake extensive trials in hot
                                                                               a greater density than R-134a,            and cold weather conditions.
                                                                               so it will require precise calibration
                                                                               of the expansion valve and a larger       With no real decision as to which
                                                                               diameter low side hose, but the           refrigerant gas will finally replace
                                                                               cooling performance should be             R-134a, we will probably see both
                                                                               similar to that of R-134a.                systems emerging into the market
                                                                                                                         place, which is not good news for
                                                                               There are no current plans to retrofit    the vehicle repairer who will then
                                                                               R-134a systems as was done                need three evac/recharge units to
                                                                               to R-12 systems and the industry          service customers’ air-conditioning.
                                                                               is planning to continue producing         R-744 systems are out there being
                                                                               R-134a for as long as required for        evaluated, but the R&D and overall
                                                                               servicing, even after the phase out.      costs are expensive. R-1234yf is not
                                                                               This means that the air conditioning      going into production until November
                                                                               machines already owned by garages         2010, and although it is classed as
                                                                               will not become obsolete overnight.       a ’drop in’ replacement for R-134a,
                                                                               There will, however, still be a need      the existing air-conditioning systems
                                                                               to invest in a machine for the new        require slight modifications, so not
                                                                               gas, which will need to contain the       giving the car manufacturers much
                                                                               safety features required for a slightly   time to implement changes. Only
                                                                               flammable refrigerant.                    time will tell which gas will become
                                                                                                                         the industry standard, but be
Air-conditioning	unit                                                                                                    prepared for both.




                              AUTHOR: DAVE KING, Research Engineer, Thatcham
research                    n e w s
PRODUCED BY THATCHAM MEDIA SERVICES

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