Job Description – XYZ Community Housing Co operative Inc Tenancy Officer Reports to  each Tenancy Sub Committee

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Job Description – XYZ Community Housing Co operative Inc Tenancy Officer Reports to  each Tenancy Sub Committee Powered By Docstoc
					         Job Description – XYZ Community Housing Co-operative Inc.

                             Tenancy Officer

Reports to                     each Tenancy Sub-Committee
                               each General meeting

Key links to Co-ops          Tenant Eligibility By-Law (change to Tenant
Rules, By-laws or             Eligibility/Member Selection By-Law if your Co-op has a
Policies                      combined By-Law)
                             Rent Arrears By-Law
                             Co-operative’s Tenancy Policies and Procedures

Key responsibilities           All matters related to incoming and outgoing tenants
                               All matters related to Tenancy Agreements
                               Induction of new tenants
                               All matters related to breaches of the Tenancy
                                Agreement
                               Liaison with Rent Coordinator re rent matters
                               Liaison with Maintenance Officer re maintenance matters
                               Liaison with Membership Officer re membership matters
                               All matters related to Residential Tenancy Tribunal (in
                                conjunction with Rent Coordinator and Maintenance
                                Officer)
                               Maintenance of records

Key tasks                      Comply with the South Australian Co-operative and
                                Community Housing Act
                               Comply with Housing SA, Community Partnerships
                                Policies and Procedures
                               Comply with the XYZ Co-op Inc.’s Rules, By-Laws,
                                Policies and Procedures
                               Comply with the Residential Tenancies Act and the
                                requirements of the Residential Tenancies Branch
                               Be an authorized user of the Community Housing
                                Customer Register
                               Coordinate the assessment and selection of tenants as
                                per the checklist developed by the Tenancy Sub-
                                Committee
                               Liaise with the Rent Officer re incoming tenants
                               Complete all the necessary paperwork and actions for an
                                incoming tenant as per the checklist developed by the


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                                Tenancy Sub-Committee
                               Conduct property inspections with Maintenance Officer
                               Liaise with the Rent Officer in relation to rent matters
                               Liaise with the Membership Officer in relation to
                                Membership matters
                               Prepare lease renewals (fixed term or fixed term to
                                periodical) as required
                               Prepare paperwork and key handover etc for vacating
                                tenants as per the checklist developed by the Tenancy
                                Sub-Committee
                               In conjunction with the Rent Coordinator or other
                                Officers, prepare for and represent the Co-operative at
                                any Appeal hearings or in the Residential Tenancies
                                Tribunal
                               Take action as appropriate if a tenant has breached the
                                Tenancy Agreement
                               Make recommendations to the General Meeting on
                                eviction matters and act on those decisions
                               Maintain appropriate records and store as directed by
                                Secretary
                               Stay up-to-date with changes to Housing SA, Community
                                Partnerships policies and requirements
                               Prepare a written report to each General Meeting

Key dates                      General Meetings
                               Tenancy Sub-Committee Meetings
                               Annual General Meeting

Hours required                 varies according to tenant turnover

Knowledge & skills             Basic administration skills
required                       Understanding of tenancy cycle
                               Understanding of the South Australian Co-operative and
                                Community Housing Act
                               Understanding of Housing SA, Community Partnerships
                                Tenancy related Policies and Procedures
                               Understanding of the XYZ Co-op Inc.’s Tenancy Rules,
                                By-Laws, Policies and Procedures
                               Understanding of Registration of Interest process and the
                                Community Housing Customer Register
                               Understanding of the Residential Tenancies Act and the
                                requirements of the Residential Tenancies Branch
                               Understanding of Residential Tenancies Branch forms
                                and processes
                               Understanding of Residential Tenancies Tribunal

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                              processes
                             Understanding of Appeal processes

Minimum Training               Role of the Tenancy Officer
requirements                   Community Housing Customer Register
                               Tenancy 1
                               Tenancy 2
                               Interviewing Skills
                               Residential Tenancies Branch Information Sessions
                               Managing Maintenance 2 - Maintenance Inspections

Other requirements           Ready access to the Housing SA, Community
                              Partnerships and Residential Tenancy Branch websites
                             Ready access to CHO-Biz

Delegated authorities        Authority to use the Community Housing Customer
                              Register
                             Authority to sign tenancy agreements
                             Authority to commence action with RTB re breaches of
                              tenancy agreements

Other                       




Approved by the General Meeting on XX/XX/XX.




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