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					        D e p a r t m e n t o f Te c h n o l og y S e r v i c e s


                                                                                                                 2010
       A CCOMPLISHMENTS R EPORT

• Data Center and Server
  Consolidation completed      D AT A C E N T E R A N D S E RV E R
  in 12 month period
                               C O N S O L I DA T I O N
                               The State of Utah Department of Technology Services (DTS) has implemented a Data Center and
                               Server Consolidation. The initiative included the consolidation of data centers and servers throughout
                               the Executive Branch agencies in the State. The project was successfully completed in a short 12
                               months, with a 6 month planning period beforehand. The results of the project include:


                                  Reduced the number of data centers in the State from 35 to 2
                                  Reduced the total number of physical servers from 1864 to 591
                                  Save the State $4 million annually ongoing in server, support, and energy costs
                                  Increased security
                                  Increased performance

                               Performance throughout State applications has improved significantly with the completion of the
• Saves the State $4 million
                               consolidation. The consolidation has allowed resources to be broken into smaller, more flexibly used
  annually                     components and pooled for more effective utilization.    Below are a few of the many instances
                               where consolidation and virtualization has increased performance, allowing the State to become
                               more efficient, improve business practices, and provide better service to citizens:


                                  60% performance gain on a Data Warehouse batch job that is regularly run at the Department of
                                    Workforce Services
                                  30% performance increase at the Department of Health when accessing data files with outside
                                    entities
                                  Total runtime for State Payroll decreased from 39 hours to just 3.5 hours, and realized a cost
                                    avoidance of $300,000 in hardware

                               The hosting teams, project managers, development teams, admin and finance teams, networking, IT
                               management teams, and agency management and staff all worked together to complete this very
                               huge and significant project.
Page 2                                                                                   Department of Technology                       2010


                                 BEST            OF THE                  WEB
                                 Utah became the first state in the country to capture the Center for Digital Government’s Best of the
                                 Web award in consecutive eligible years when it released its innovative new website in 2009. The site
                                 introduced dozens of new design and service features, all oriented towards improving service to Utah
                                 citizens.
 • Utah.Gov wins several
   awards, including Best of                                                                  In addition to this prestigious award,
                                                                                              egovernment in Utah received over 20
   the Web                                                                                    awards in 2009, including being
                                                                                              named an Official Honoree by the pres-
                                                                                              tigious Webby Awards. Utah.gov’s
                                                                                              achievements have a measurable im-
                                                                                              pact. In 2009, Utah.gov received over
                                                                                              12 million unique visits, securely proc-
                                                                                              essed over 11 million online transac-
                                                                                              tions, and successfully launched over
 • Utah became the first state
                                                                                              50 new online services. Utah.gov re-
   to win the Best of the                                                                     ceives the most visitors, per capita, of
   Web Award in consecu-                                                                      any government website in the U.S. On
   tive eligible years                                                                        average, more than one million visitors
                                                                                              come each month to Utah.gov due to a
                                                                                              wide array of state, federal, and local
                                 government services available on the site. Last year, 943,778 renewed their vehicle registration
                                 online.

                                 In addition, 90% of business owners choose to renew their businesses online. The decision of Utahns
                                 to conduct their business with the government online (instead of in person, through the mail, or on
                                 the phone) saves the state of Utah millions of dollars a year.

                                 The Center for Digital Government, a national research and advisory institute on information technol-
                                 ogy policies and best practices in state and local government, routinely spotlights Utah in its reports
                                 on eGov trends and best practices. Cathilea Robinett, Executive Director of the Center for
                                 Digital Government, says of Utah.Gov, “Utah's site is one of the most robust and citizen-friendly sites
                                 in the nation. Not only is it packed full of services for both businesses and citizens, it is also beauti-
                                 fully designed and highly functional.”
 • Social Media Guidelines
   provide a tool that can be
   used in developing agency
   policies
                                 SOCIAL MEDIA GUIDELINES
                                 In September 2009, the Architectural Review Board, in conjunction with Enterprise Information Secu-
                                 rity, published the Social Media Guidelines to support agencies that have made the decision to utilize
                                 social media. Social media technology usage is a business decision that must be made within each
                                 department or agency, considering its mission, objectives, capabilities, and potential benefits versus
                                 potential risks.

                                 The purpose of the guidelines is to provide State of Utah Agencies with a tool that can be used in
                                 developing agency policy regarding the use of social media and participation in agency sanctioned
                                 Social Media services. Under the eGov Office, Utah.gov now coordinates with over 250 state and
                                 local government Twitter feeds and 90 Facebook sites.
Page 3                                                                                 Department of Technology                      2010


                                 VOICE               OV E R           INTERNET PROTOCOL
                                 The combined effort between the campus staff working with all functional areas of DTS worked to
                                 bring up a major facility for the State of Utah, the Multi-Agency State Office Building (MASOB). Many
                                 hours of planning and coordination of desktop computer systems, data center consolidation, voice
                                 and data networking, and as well as core infrastructure including wiring and systems was key to the
                                 success of this project
 • Over 700 users currently
   utilizing VoIP technology
                                 New technology with the usage of Voice of IP phones as well as the construction of a site without a
                                 major data center made this project one of the highlights of the fall and winter of FY 2010.

                                 The MASOB was the first State facility to implement VoIP. By the end of FY 2010, more than 700
                                 customers were using IP phones. The VA Nursing Home has been equipped with VoIP. Additionally,
                                 DTS has integrated Cisco Call Manager and Unity Voice Mail. The implementation is one of the first
                                 steps in the DTS Unified Communications Initiative.




                                 INTERNET AND CORE NETWORK
                                 R E D U N DA N C Y
                                 DTS implemented a load-balanced, second Gigabit Internet connection to provide full redundancy for
 • Second load-balanced          the users of the state network. All core network components are now fully redundant. The implemen-
   Internet connection pro-      tation of the secondary connection allows the State Network to remain fully functional in the event of
   vides full redundancy for     an outage on one connection.
   State network


                                 DA B C W E B S I T E R E P L AC E M E N T
                                 This project was launched with the collaboration of DABC division directors. The initial build of the
                                 site and navigation controls was implemented by the Development Staff and DTS Web professionals
                                 from DTS Enterprise resources. Phase II will involve the maturing of site content and, ultimately, the
                                 migration of update responsibilities to content providers within the business side of the DABC.
 • The new DABC Web site
   offers additional function-
   ality for users
Page 4                                                                                    Department of Technology                       2010


                                 UTAH PUBLIC MEETING NOTICE
                                 WEBSITE
                                 The Utah Public Meeting Notice Website (UPMNW) has been significantly updated to reflect additional
                                 changes in the law. The UPMNW is a major accomplishment for the Department of Administrative
                                 Services. This site allows the general public to find any and all public meetings, where they will be
                                 held, what time, and what the agenda will be. This means that any citizen can find out what is hap-
                                 pening in their communities and statewide.


 • Utah Public Meeting No-                                                                      The system allows the user to request a
   tice Website provides citi-                                                                  notification email when a particular meet-
                                                                                                ing is going to be held. It also sends noti-
   zens with meeting and                                                                        fication of public meetings to the appro-
   notice information                                                                           priate newspapers for publication. The
                                                                                                system is a great benefit to the citizens of
                                                                                                the state.

                                                                                                This year’s enhancements allow all public
                                                                                                notices, not just public meetings, to be
                                                                                                posted to the site.




                                 DRIVER LICENSE RE-WRITE
                                 On January 4th Driver License rolled out Phase One of the Driver License System modernization. This
                                 multi-year project was broken down into phases making development, testing, training, and deploy-
 • Driver License Phase 1        ment more manageable. Phase One included migration of all driver license data to a new relational
   Rollout eliminated dupli-     database, and the rewriting of all applications that support Driver License field operations (i.e., licens-
   cation and introduced         ing, testing, renewals, and cashiering). In addition, Driver License implemented new business proc-
   automation, increasing        esses that ensured compliance with new state and federal legislation.
   efficiency in processing
   times                         Through the elimination of duplication and using automation when feasible, business processing
                                 times have improved. New Web Based Applications allow Driver License to make application modifi-
                                 cations rapidly thus adding further improvements to the business process.
                                 The cashiering module integrates with the system to provide accounting and auditing information
                                 required by the finance group within Driver License. PCI compliant debit and credit card processing
                                 have also been introduced with Phase One.
 • Started development of
   Driver License Phase 2,
                                 Crystal Reports, a third party reporting package, provides Driver License the ability to create reports
   providing messaging to
                                 that offer valuable information used throughout the various divisions of Driver License.
   and from other states and
   the Federal Government
                                 Work has now started on the second phase of the Driver license modernization. In this phase, appli-
                                 cations that support the regulatory functions of Driver license will be re-written. Modules included in
                                 this phase are CDL oversight, DUI, Citation, Accidents, Fiscal Responsibility, and Problem Drivers. As
                                 these modules are being developed, driver license is
                                 evaluating the business process related to ensure that any
                                 improvement using new technology is utilized.

                                 Another major part of Phase two involves moving the
                                 AAMVA connection off the mainframe, and onto new Micro-
                                 soft Windows based systems. This gateway provides mes-
                                 saging to and from other states and the Federal Govern-
                                 ment.

                                 Modules in Phase 2 will be rolled out over the next 18 months.
Page 5                                                                                Department of Technology                    2010


                                 EREP              D E P L OY E D S TAT E W I D E
                                 During fiscal year 2010 the eREP system was deployed statewide. The design of the eREP applica-
                                 tion started in 2003. Small components of the application were in production prior to July 2009. In
                                 August of 2009 the eREP team began an aggressive conversion and deployment schedule. Every
                                 conversion and release deadline this last year was met and on June 18, 2010 the last few cases
                                 from the old PACMIS system were converted into eREP.
 • eREP has replaced the old
   eligibility system, provid-
                                 eREP is the eligibility determination system used by DWS, DOH and DHS to determine benefits for
   ing a user-friendly envi-     food stamps, child care, Medicaid and other financial aid and medical programs administered by the
   ronment for DWS               State. There are approximately 2000 users of the system. There are currently over 170,000 eligibil-
                                 ity cases in the system, supporting over 320,000 programs. The eREP system interfaces with over 60
                                 different federal and state applications including SSA, ORSIS, USSDS, MMIS, MMCS, CUBS, UWORKS,
                                 SAFE, etc.




                                 R AT E S

                                 DTS Finance continued with the DTS model of providing the true cost of providing each service. In
                                 addition to producing the cost-based rates, the finance section took on a communications project to
                                 introduce and discuss rates with each executive branch agency.

                                 An Independent Rate Study determined that 97% of DTS Rates in FY2011 were found to be
                                 “Reasonable” to “Best Value”, proving that rates determined by DTS are market competitive or better
 • DTS Finance met with          than market rates.
   every agency in FY2010 to
   discuss rates and processes   The Enterprise Rate Model introduced at the beginning of FY2009 has allowed DTS to adjust rates to
                                 more accurately reflect product expenses. The Enterprise Rates provide more reliable cost data, ac-
                                 counting, and billing of DTS services. The Model also aligns DTS cost allocation more closely to the
                                 Federal Government’s allocation require-
                                 ments.

                                 Many customers have positively commented
                                 on increased level of service as services are
                                 provided across agency boundaries and not
 • 97% f DTS rates were          tied to one specific agency or program.
   found market competitive
   or better than market
Page 6                                                                                   Department of Technology                     2010


                                  BUDGET PREP
                                  There have been significant
                                  enhancements to the Budget
                                  Prep system in FY 2010. The
                                  Budget Prep system is a com-
                                  prehensive budget and expendi-
                                  ture management system. This
                                  system is accessed through the
 • Web-based Budget Prep          Internet which makes it avail-
   allows financial managers      able to anyone anywhere with
   to easily access and moni-     the appropriate address and
   tor current financial infor-   password. It utilizes a central-
   mation                         ized real time data base which
                                  eliminates the need to gather
                                  and combine files from remote
                                  locations. The data may be
                                  entered or retrieved statewide
                                  from any location by system users. The centralized source of data and system files makes the entire
                                  system available for financial managers as well as program managers to access and monitor current
                                  budget and expenditure information.

                                  The system has several major functions:
                                     Budget Prep – used to manage the department annual appropriation request
                                   Working Budget – used to manage changes in the annual budget and work program adjust-
                                  ments.
                                     Budget Tracking – used to monitor expenditures against current budget information.




                                  DISCLOSURES
                                  The Disclosures system was significantly updated in FY 2010. This system allows and requires candi-
                                  dates for political office in the State of Utah and office holders to disclose contributions. It tracks
                                  contributions from PICs, PAC’s and Corporations to candidates and office holders. It has a very criti-
 • Disclosures bring trans-       cal timing associated with disclosing. There is a number of reporting periods each year. The informa-
   parency to the political       tion in this system is publicly available and is heavily accessed by the press.
   process of contributing to
   candidates’ campaigns                                                            The Disclosures system brings transparency to the
                                                                                    political process of contributing to candidates’ cam-
                                                                                    paigns. The system was developed to meet the
                                                                                    requirements passed by the Utah State Legislature.
                                                                                    Information recorded in the system can be entered
                                                                                    online or sent via a spreadsheet and updated to
                                                                                    the system.
Page 7                                                                                        Department of Technology                       2010


                                      CENTRALIZED LOGGING AND SIEM
 1 State Office Building, 6th Floor
 Salt Lake City, UT 84114
                                      S E RV I C E
 Phone: 801-538-3000                  The number, volume, and variety of computer security logs have increased, which, in turn, has cre-
 Fax: 801-538-3622                    ated the need for a centralized computer security log management service. Log management is the
 www.dts.utah.gov
                                      process of generating, transmitting, storing, analyzing, and disposing of computer log data. Log man-
                                      agement is essential to ensuring that computer security records are stored in sufficient detail for an
                                      appropriate period of time.

                                      A wealth of valuable information can be derived from log data – whether it originates in applications,
                                      databases, servers, network devices or endpoint systems. Log analysis is beneficial for identifying
                                      security incidents, policy violations, fraudulent activity, and operational problems. System and appli-
                                      cation logs support auditing and forensic analysis, internal investigations, and identification of opera-
                                      tional trends and long-term problems.

                                      Security Information and Event Management (SIEM) solutions aggregate information (logging) and
                                      security events, sorting through extensive volumes of seemingly unrelated data. They provide correla-
                                      tion and reporting to an enterprise security team creating visibility into the overall security posture of
                                      the environment, ultimately allowing the security team to determine the effectiveness of existing se-
                                      curity controls.

                                      Together these two capabilities are especially relevant and needful today as the State moves to miti-
 • Centralized Logging and            gate potential insider threats, such as prohibited use of authorized access to confidential informa-
   SIEM Service ensures               tion. To meet the State’s need, the Enterprise Security team selected and procured a centralized
   additional security                logging and security information and event management appliance from LogRythm. The purpose of
                                      the appliance is to:


                                         Implement a security best practice across the enterprise and leverage DTS’ limited staff and log
                                           management resources;
                                         Improve the State’s ability to comply with federal legislation and regulations, including the Fed-
                                           eral Information Security Management Act of 2002 (FISMA), the Health Insurance Portability and
                                           Accountability Act of 1996 (HIPAA), IRS Security (Publication 1075), and the Payment Card In-
                                           dustry Data Security Standard (PCI DSS), to name a few; and
                                         Establish and deploy an extendable infrastructure for an enterprise class security information
                                           analysis and event management system.

                                      Automating the collection, organiza-
                                      tion, analysis, archiving and report-
                                      ing of log data, allows DTS’ central-
                                      ized logging to automatically store
                                      and analyze logs; protect confiden-
                                      tiality, integrity, and availability of
                                      logs; ensuring the State’s ability to
                                      meet and comply with internal best
                                      practices and the growing list of
                                      compliance regulations.
       Finance


                                                                                                                      2010
      A CCOMPLISHMENTS R EPORT
                              O V E RV I E W
                              The DTS Finance section has experienced many positive changes in FY2010 that benefited DTS and
                              its customers. During FY2010, the DTS Administration section was combined with the DTS Finance
• Recognition from Gover-     section. This change included all administrative DTS staff into one organization to provide efficien-
  nor’s optimization com-     cies, economies of scale, and consistent service delivery. The Governor’s Optimization Committee
  mittee for combining        recognized DTS with a best practice of centralizing finance and administration as a way to reduce
  Admin and Finance           costs and create a more unified system. Other major initiatives include:
                                 Balanced Scorecard metrics were improvement including increased payment timeliness and
                                   accuracy, increased speed at processing procurement requisitions, increased scanning turn-
                                   around, and increased accounts receivable collections.
                                 Improvement in procurement with process and systems re-engineering.
                                 Inventory strengthening through internal review and the implementation of recommendations.
                                 Enhancements to billing through direct purchase interface to agencies on a weekly basis provid-
                                   ing enhanced reconciliation capabilities.
• Many cost savings or ser-      Payroll enhancements with Changepoint entry and management.
  vice increases in FY2010
  for internal and external      Budget tracking upgrades with object level detail and better management reports.
  customers                      Better support to customers with contracts process development and implementation.



                              R E O RG A N I Z AT I O N
                              As mentioned above, DTS administration was combined with DTS Finance. Total employee count
                              went from 15 staff to 33 staff. There was no additional supervisors added with the change keeping
                              DTS Finance a flat, service oriented organization. The new Finance section now includes accounting,
                              finance, budget, billing, rates, contracts, procurement, payroll, travel, and administrative support.
• DTS administrative FTE
  has been reduced by 30%     In FY2010, the finance section                             DTS Administrative Employee Count
  since FY2007                continued to a remain a viable
                              first-class organizational struc-      50
                              ture by hiring qualified individu-     45
                              als. In FY2010, DTS Finance            40
                              hired two management leads
                                                                     35
                              needed to improve performance.
                                                                     30
                                                                     25
                              Employees were once again
                              tasked and responded to do             20
• Savings of $200k with the   more with less as the new DTS          15
  reduction of 2 FTE in       Finance section once again             10
  FY2010                      downsized. The total net change         5
                              was two FTEs saving $200k with
                                                                      0
                              a 30% reduction since 2007.
                                                                            2007        2008        2009        2010
                              DTS Finance employees have
                              been the key to success of the
                              organization. DTS Finance values the work of the employees and considers employees the true as-
                              set. All DTS employees received a meaningful training course in FY2010 to make sure skills and
                              processes are kept current with a rapidly changing environment.
Page 2                                                                               Finance                                      2010


                               ACCOUNTING/PROCUREMENT
                               Accounting
 • Scanning documents for      The DTS accounting section has improved the balanced scorecard metrics in FY2010 including:
   customers increased to
   92.1% within 5 days            Invoice payment timeliness increased from 83.7% to 95.5% of invoices paid within three days.
                                  Invoice Payment Accuracy increased to 97.8% by year end of those invoices that are identified
                                    as having issues during second approval.
                                  Scanning timeliness went from 80.6% to 92.1% of images scanned within 5 business days allow-
                                    ing customers to view actual invoices for tracking and reconciliation purposes.



                                               % Paid within 3 Business Days
 • A/P improved timeliness
   to have 95% of invoices
   paid within 3 days               100.0%
                                    95.0%
                                    90.0%
                                    85.0%                                                                       % Paid within 3
                                                                                                                Business Days
                                    80.0%
                                    75.0%
 • Inventory procedure proc-
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                               Inventory Procedure Process
                               DTS reviewed and made recommendations to improve the inventory processes and procedures. This
                               will enhance the accuracy of the DTS financial reports, will provide for less audit findings, and will
                               save DTS about $100,000 in employee expenses and another $100,000 in write-off cost avoidance.


 • Recognition from Gover-     Cell Phones
   nor’s optimization com-     DTS Finance continues with the management of all DTS cell phones. In FY2010, DTS finalized a cell
                               phone policy process and renegotiated contracts to save DTS an additional $30,000. DTS has one of
   mittee for cell phone
                               the lowest cell phone costs from vendors in the executive branch and was recognized by the Gover-
   process improvements
                               nor Optimization initiative with this achievement in saving $50,000 over the past two years.
   saving $50k

                               Procurement
                               DTS worked with a key group of users to enhance the procurement system. The users represented
                               various stakeholders inside and outside of DTS. These users were involved in an intense week-long
                               SMART session that examined IT purchasing in the state and made recommendations. DTS Finance
                               included the recommendations in developing the new procurement processes and system. The re-
                               sults of this work will be realized in FY2011 which will make procurement faster, more accurate, and
                               at a cost savings. In order to prep for the upcoming system, DTS procurement trained all DTS and
                               agency staff in the new process.
 • Various Stakeholders in-
   side and outside DTS
   gathered for week long      DTS established a new template and process for business cases. This allows DTS to fulfill its statu-
                               tory responsibility of reviewing new technology and having agencies perform best practice standards
   SMART session for pro-
                               that justify expenses over $50,000 or a fixed asset. In addition, the procurement section improved
   curement improvements       the balanced scorecard metric for days to process requisitions from 6.8 calendar days to 5.8 calen-
                               dar days or a 20% betterment.
Page 3                                                                                                               Finance                                                                           2010


                                BILLING
                                DTS Finance has made vast improvements in the billing section. In FY2010, DTS continued to im-
 • Improved the all-in-one      prove the all-in-one bill that combined Telephony and data processing together for the first-time. DTS
   DTS bill by moving feed-     moved various telephony feeders away from the old mainframe process and into the new TUAM sys-
   ers from Mainframe to        tem.
   TUAM
                                DTS billing of customers was improved and the billing portal was enhanced including:
                                                                                                                               A new direct purchase interface with
                                                                                                                           FINET was implemented. This allowed DTS
                                                                                                                           to send weekly (instead of monthly) pass-
                                                                                                                           through items to agencies that were then
                                                                                                                           recorded to the correct object code. Agen-
                                                                                                                           cies then had better reconciliation and better
                                                                                                                           financial accounting management. DTS cus-
 • New direct purchase inter-                                                                                              tomers were very pleased with the new proc-
   face with FINET im-                                                                                                     ess of getting correct information in a timely
   proved reconciliation and                                                                                               fashion.
   accounting for state agen-                                                                                                 The direct purchase information was
   cies                                                                                                                    then removed from CIMS and put on a sepa-
                                                                                                                           rate link on the billing portal.
                                                                                                                              Billing workload increased with the ad-
                                                                                                                           vent of having management of the DCMS
                                                                                                                           inventory system that previously resided with
                                                                                                                           the Infrastructure organization. This will
                                                                                                                           provide better billing processes with func-
                                                                                                                           tions residing in one group without an in-
                                                                                                                           crease in staff.
 • Obtained management of
   DFCM billing feeder that
   improves billing processes
   for customers
                                P AY R O L L /A C C O U N T S R E C E I VA B L E
                                Accounts Receivable and Payroll section have made improvements in FY2010 including:
                                A/R
                                   The amount of receivables over 120 Days for DTS internal service fund is down to 2.97%.
                                   All outstanding AGRC invoices for FY2010 have been collected.
                                   Collection time goal
 • A/R improvements in-         per the balanced score-                                                            FY10 Aged Receivables BPRO 11020
   cluded reducing out-         card has improved                                                    1-30 Days     31-60 Days           61-120 Days    Over 120 Days      In Collections
   standing receivables over    through FY2010.
                                                            $100,000.00


   120 days to less than 3%
                                Payroll
                                                             $90,000.00



                                   Increased workload
                                                             $80,000.00


                                of 12.5% with the advent     $70,000.00

                                of Changepoint that          $60,000.00
                                needs to mirror to
                                ESS/SAP system.              $50,000.00



                                   Increased workload      $40,000.00


                                to set up and maintain       $30,000.00

                                program codes in
 • Successfully managed new                                  $20,000.00
                                Changepoint.
   payroll processes due to
                                
                                                             $10,000.00

   Changepoint implementa-            Accuracy of Payroll
   tion                         exceeded Balanced                  $-

                                scorecard goals of over
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Page 4                                                                                     Finance                                      2010



                                      B U D G E T / C O N T R AC T S
 1 State Office Building, 6th Floor   Budget
 Salt Lake City, UT 84114             DTS is required by statute to have each product to be cost neutral and for DTS to remain cognizant of
 Phone: 801-538-3000
 Fax: 801-538-3622                    the expenses for each product. The DTS budget team enhanced budget and tracking reports for
 www.dts.utah.gov                     managers of each product and for senior management of the organization including:
                                        Budget forecasts spreadsheets were enhanced with tracking capabilities that include detail ex-
                                      pense by object code.
 • Enhanced budget fore-                 Budget forecasts were distributed to managers following DTS’ new policy of using Open Office.
   casts for each product by            Communication has increased with managers from regularly scheduled meetings resulting in
   object code                        more accurate forecasts.
                                      Contracts
                                      The contracts team was strengthened in FY2010 to handle increased workload and to respond to the
                                      feedback of customers including:
                                         Contracts had an increased workload with agency IT contracts by 20%.
                                         Contracts had no formal vendor protests.
 • Contracts group was                   Contracts reengineered the contract process, adding another contract specialist without increas-
   strengthened and had an            ing overall FTE count. This change brought positive results for customers and increased communica-
   increase in workload by            tion with agencies. Contracts is no longer seen as a weakness from outside stakeholders.
   20%                                   Contracts redefined the process for ordering IT from vendors on behalf of state agencies in
                                      agreement with state purchasing. This allows one process to get items procured through a contract,
                                      allows correct categorization of the contract, and allows less confusion for customers.
                                       Contracts team completed a new MC1015 process to ensure that vendors do not eclipse
                                      amount on contract and that payments are processed accurately.




 • DTS Finance met with
                                      R AT E S
   every agency in FY2010 to          DTS Finance continued with the DTS model of providing the true cost of providing each service. In
   discuss rates and processes        addition to producing the cost-based rates, the finance section took on a communications project to
                                      introduce and discuss rates with each executive branch agency.

                                      An Independent Rate Study determined that 97% of DTS Rates in FY2011 were found to be
                                      “Reasonable” to “Best Value”, proving that rates determined by DTS are market competitive or better
                                                                                      than market competitive.

                                                                                      The Enterprise Rate Model introduced at the begin-
                                                                                      ning of FY2009 has allowed DTS to adjust rates to
 • 97% of DTS rates were                                                              more accurately reflect product expenses. This will
   found market competitive                                                           provide for more reliable cost data, more reliable
   or better than market                                                              accounting information, and more reliable billing of
                                                                                      DTS services. The Model also aligns DTS cost alloca-
   competitive
                                                                                      tion more closely to the Federal Government’s re-
                                                                                      quirements.

                                                                                      Many customers have commented positively on the
                                                                                      increased level of services that are provided by hav-
                                                                                      ing resources available across agency boundaries
                                                                                      and not tied to one specific agency or program.
        Infrastr ucture


                                                                                                                 2010
       A CCOMPLISHMENTS R EPORT

                               D AT A C E N T E R A N D S E RV E R
                               C O N S O L I DA T I O N
                               The State of Utah Department of Technology Services (DTS) has implemented a Data Center and
• Data Center and Server       Server Consolidation. The initiative included the consolidation of data centers and servers throughout
  Consolidation completed      the Executive Branch agencies in the State. The project was successfully completed in a short 12
  in 12 month period           months, with a 6 month planning period beforehand. The results of the project include:


                                  Reduced the number of data centers in the State from 35 to 2
                                  Reduced the total number of physical servers from 1864 to 591
                                  Save the State $4 million annually ongoing in server, support, and energy costs
                                  Increased security
                                  Increased performance

                               Performance throughout State applications has improved significantly with the completion of the
                               consolidation. The consolidation has allowed resources to be broken into smaller, more flexibly used
                               components and pooled for more effective utilization.    Below are a few of the many instances
                               where consolidation and virtualization has increased performance, allowing the State to become
                               more efficient, improve business practices, and provide better service to citizens:

• Saves the State $4 million      60% performance gain on a Data Warehouse batch job that is regularly run at the Department of
  annually                          Workforce Services
                                  Perceivable 30% performance increase at the Department of Health when accessing data files
                                    with outside entities
                                  Total runtime for State Payroll decreased from 39 hours to just 3.5 hours, and realized a cost
                                    avoidance of $300,000 in hardware

                               The hosting teams, project managers, development teams, admin and finance teams, networking, IT
                               management teams, and agency management and staff all worked together to complete this very
                               huge and significant project.
Page 2                                                                                       Infrastructure                              2010


                                      R E O RG A N I Z A T I O N I N T O
 1 State Office Building, 6th Floor
                                      FUNCTIONAL GROUPS
 Salt Lake City, UT 84114
 Phone: 801-538-3000                  The desktop support group organized an application support group providing back end support of all
 Fax: 801-538-3622                    desktop tools. The group also provides application deployment at an enterprise level. A technical
 www.dts.utah.gov
                                      lead group was formed, which serves as the backbone of the desktop optimization project, project
                                      management, and problem management. This will minimize the impact of the desktop project on our
                                      primary focus of incident management.
 • Reorganization allows
   Infrastructure to be more
                                      The network team announced changes in their organization which were completed in July of 2010.
   flexible and increases re-         The network group will now be one functional group across the enterprise with all networking staff
   sponse time                        reporting under one manager. This effort will maximize the resources and allow greater collaboration
                                      on enterprise projects and initiatives.

                                      Hosting took on the task of reorganization during the first part of FY 2010 in order to function as a
                                      unit during the data center consolidation. The Hosting group has developed an enterprise approach
                                      with efforts to effectively develop and support the campus model.



                                      VOIP              AND           N E W F AC I L I T Y
                                      The combined effort between the campus staff working with all functional areas of DTS worked to
 • Over 700 users currently           bring up a major facility for the State of Utah, the Multi-Agency State Office Building (MASOB). Many
   utilizing VoIP technology          hours of planning and coordination of desktop computer systems, data center consolidation, voice
                                      and data networking, and as well as core infrastructure including wiring and systems was key to the
                                      success of this project

                                      New technology with the usage of Voice of IP phones as well as the construction of a site without a
                                      major data center made this project one of the highlights of the fall and winter of FY 2010.

                                      The MASOB was the first State facility to implement VoIP. By the end of FY 2010, more than 700
                                      customers were using IP phones. The VA Nursing Home has been equipped with VoIP. Additionally,
                                      DTS has integrated Cisco Call Manager and Unity Voice Mail. The implementation is one of the first
                                      steps in the DTS Unified Communications Initiative.



                                      INTERNET AND CORE NETWORK
 • Second load-balanced               R E D U N DA N C Y
   Internet connection pro-
   vides full redundancy for
                                      DTS implemented a load-balanced, second Gigabit Internet connection to provide full redundancy for
   State network
                                      the users of the state network. All core network components are now fully redundant. The implemen-
                                      tation of the secondary connection allows the State Network to remain fully functional in the event of
                                      an outage on one connection.
     S o l u t i o n s D e l ive r y


                                                                                              2010
    A CCOMPLISHMENTS R EPORT

DTS Project              OVERVIEW
Management
                         Shortly after the establishment of the Department, DTS created the PMO
Office                   (Project Management Office). The PMO not only provides project management
                         services on a variety of Agency projects, but is also involved in Enterprise initia-
                         tives aimed at proliferating good project management processes and practices.



                        PROJECT MANAGEMENT OFFICE

Shared Project          Services to the Agencies—
Management              The DTS Project Management Office has three project managers on staff. Like
                        DTS Solutions Delivery and the Business Services group, the PMO employs shared
Services                resources which can be utilized by any of the State Agencies. This allows the
                        Agencies to obtain project management services from experienced project manag-
                        ers, without requiring full-time resources on staff. They can contract for as little as a
                        few hours of project management services per week, if that is all that is needed.
                        During the past fiscal year, several significant systems have been implemented us-
                        ing project manager resources from the PMO, including:

                           The new Statewide Budget Prep System for the Governor’s office
                           The Enterprise-wide Utah Performance Management System
                           The new Driver License System for Public Safety
                           RDCC’s Public Lands Information System (PLPCO)
                           Administrative Rules’ new eRules application


Sharing costs/          All of these projects were completed using the services of a part-time project man-
                        ager. Each of these agencies had the flexibility of sharing resources (and therefore
expenses across         expenses) with other projects while still having a dedicated project manager, with a
the Enterprise.         long-term commitment to the state, instead of a limited engagement as a temporary
                        resource.



                        Enterprise Initiatives—
                        In addition to the services that the PMO staff provide on agency projects, they
                        have also been involved in Initiatives that proliferate structured project reporting
                        and management.
Page 2                                                                                                              2010



                                      During Fiscal Year 2010, the PMO took the leadership role in establishing an
                                      interface from Changepoint, (an Enterprise tool used for Project//Portfolio Man-
 1 State Office Building, 6th Floor   agement and Reporting) to the State’s Employee Time Entry System. They
 Salt Lake City, UT 84114
 Phone: 801-538-3000                  also completed all training and mentoring necessary for the migration of all
 Fax: 801-538-3622
 www.dts.utah.gov
                                      700+ DTS employees from using ESS for their time entry to entering their time
                                      directly into Changepoint. This has resulted in:

                                       The ability for DTS Employees to report their time directly against projects
                                         and tasks within the Project/Portolio tool without having to do any double
 Introduction of                         entry.
 processes and tools                   The ability for project and line managers to more accurately report on the
 to enhance Project                      status of their projects.
 Management.                           The gathering of historical data to be used for better project planning and
                                         estimating on future projects.



                                      Also during Fiscal Year 2010, the PMO has worked with Solutions Delivery in
                                      providing guidelines, standards and templates to be used on all DTS Develop-
                                      ment Projects. They have not only published these standards and guidelines,
                                      but have again, incorporated the associated deliverables into the existing
                                      Changepooint tool. Because of this effort, DTS should realize the following
                                      benefits for during the coming year:

                                       A consistent and standard approach for the completion of DTS Develop-
                                         ment Projects.
                                       A common repository for documentation on Development Projects.
                                       In many cases, enhanced communication between the customer and the
                                         development staff through the use of standard development templates and
                                         documents.
                                       More collaboration between groups as more consistent processes and tool-
                                         sets are used across the Enterprise.


 DTS Business                         B U S I N E S S SERV IC ES
 Services
                                      Similar to the need for central project management services, DTS has had a
                                      need for resources that could be shared to deliver business services, such as
                                      Business Analysis and Business Process Improvement and Documentation.
                                      Because of this need, a Business Services unit was established with both per-
                                      manent and contracted resources. Today, this group employs shared re-
                                      sources which can be utilized by any of the State Agencies. Just like the PMO
                                      model, the Business services model allows the Agencies to obtain business
                                      services from experienced Business Analysts, without having to employ full
                                      time resources with such skill sets. They can contract for as little as a few
                                      hours of business analyst services per week, if that is all that is needed.
Page 3                                                                                                                  2010


                                      The use of such skilled and knowledgeable resources at the introduction of a
                                      project can result in better containment of scope, development expense and
                                      on-going maintenance costs, as the business requirements are clearly identi-
 1 State Office Building, 6th Floor
 Salt Lake City, UT 84114             fied and documented up front. Business decisions are made and expectations
 Phone: 801-538-3000                  are set at the beginning of a project, resulting in better adherence to the pro-
 Fax: 801-538-3622
 www.dts.utah.gov                     ject’s critical path and less time wasted on rework due to essential functionality
                                      or workflow being missed during the definition of the project.

Purchasing more ex-                   Again, through the use of central Business Services staff, the Agencies can
pertise with less in-                 obtain the services of personnel with expertise and experience in these areas
vestment.                             without having to recruit, train, and develop these resources themselves.
                                      These services can be obtained for just a few hours per week or for a more
                                      time intensive project.

                                      Due to the success of using Business Services resources on such critical En-
                                      terprise projects as Budget Prep and Driver License, DTS is continually receiv-
                                      ing more requests for such services and has had to expand its ability to pro-
                                      vide qualified resources. Demand for such services has grown by over 60%
                                      during Fiscal Year 2010.



                                      I N N OVA T I V E D E V E L O P M E N T                SOLUTIONS
                                      During FY 2010, as with other years, there has been an increased demand for
                                      public service agencies to provide improved services that are more convenient
                                      to the customer without substantially increasing costs. In order to meet this de-
                                      mand, agencies have had to look towards the implementation of more innova-
                                      tive solutions. During the past year, Solutions Delivery has partnered with many
                                      agencies in completing these efforts. Below is just a few examples of such part-
                                      nerships.

                                         The Utah Prosecution Council now has the ability to implement new, en-
                                           hanced document functionality, by integrating an Electronic Document Man-
                                           agement System with their current case management system. Salt Lake
                                           County, the busiest prosecution office in the State, has now fully integrated a
                                           new EDMS system with the current UPC Case Management System. This
                                           has allowed the user to immediately access relevant documents while di-
                                           rectly working on a case, thereby saving the time and effort involved in en-
                                           tering and working such cases. This implementation will soon be extended
                                           and ready to implement in other such offices across the State.

                                         The first phase of the rewrite of the current Driver License system was
                                           completed in January of 2010. This was a monumental task and has re-
                                           sulted in enhanced capabilities to the customer, including streamlined pay-
                                           ments, better identification and security as well as modernizing an out-dated
                                           infrastructure. To complete this effort, Public Safety was able to work with
                                           Solutions Delivery, the PMO and Business Services to obtain resources with
                                           the appropriate skill sets to complete critical tasks, without having to recruit,
                                           train or hire resources themselves.
Page 4                                                                                                                2010




1 State Office Building, 6th Floor
Salt Lake City, UT 84114                Working with Solutions Delivery, the Resource Development Coordinating
Phone: 801-538-3000                       Committee (RDCC), a part of the Governor's Office of Public Land Policy
Fax: 801-538-3622
www.dts.utah.gov                          Coordination, completely updated their on-line application this past year. This
                                          enhanced application now supports their work publicizing projects, collecting
                                          comments on them from State and local government agencies, and provides
                                          an on-line coordinated State comment. The new application automates what
                                          had been a largely manual process, and allows users, including the general
                                          public, to search for projects of interest.

                                        Users of the IRIS (Identify Theft Reporting Information System) can now visu-
                                          ally track the distribution of identify theft crimes across geographic locations.
                                          Through a partnership between DTS and the Attorney General’s Office this
                                          past year, GIS functionality was introduced into the existing IRIS system
                                          which now allows the user, especially law enforcement, to see on the map a
                                          live picture of incidents of identity theft reported on IRIS throughout Utah. As
                                          reports of identity theft are entered on the IRIS web site, a balloon marker
                                          appears almost instantly on the IRIS Map. Each balloon marker indicates
                                          type, date, and Zip code of an identity theft, thus providing Utah citizens’ and
                                          law enforcement a comprehensive view of the trends and locations of this
                                          crime.

                                        DTS Solutions Delivery has also been working with he Utah Department of
                                          Alcoholic Beverage Control, and DABC recently unveiled a new website.
                                          As part of this new site, users are able to look at a dynamic map which dis-
                                          plays locations of all Liquor Stores in the state, thus giving the user a simple
                                          tool for finding the nearest location. This is a great service, not only to those
                                          familiar with the state, but especially to tourists who need assistance in this
                                          area. In addition, users can click on a product list and immediately receive a
                                          map with those locations which stock the product they are looking for.
        Security


                                                                                                                 2010
       A CCOMPLISHMENTS R EPORT

                             ENTERPIRSE SOCIAL MEDIA
                             GUIDELINES
                             In September
                             2009, the Archi-
                             tectural Review
                             Board, in con-
                             junction with
                             Enterprise Infor-
                             mation Security,
• Social Media Guidelines    published the
  provide Agencies with a    Social Media
  tool when developing       Guidelines to
  agency policy              support agencies
                             that have made
                             the decision to
                             utilize social me-
                             dia.

                             Social media is
                             content created
                             by people using
                             highly accessible
                             Internet based
                             publishing tech-
                             nologies. Social media software tools allow groups to generate content and engage in peer-to-peer
                             conversations and exchange of content.

                             Social media technology usage is a business decision that must be made within each department or
                             agency, considering its mission, objectives, capabilities, and potential benefits versus potential risks.
• Social Media Guidelines
                             The purpose of the guidelines is to provide State of Utah Agencies with a tool that can be used in
  increase security aware-   developing agency policy regarding the use of social media and participation in agency sanctioned
  ness                       Social Media services.

                             The guidelines also serve as employee guidelines. The State of Utah expects state employees or con-
                             tractors creating or contributing to blogs, microblogs, wikis, social networks, virtual worlds, or any
                             other kind of social media both on and off the utah.gov domain, to understand and to follow these
                             guidelines. The guidelines will evolve as new technologies and social networking tools emerge.

                             In October 2009, the Enterprise Information Security Office also hosted and webcast a presentation
                             by Linda Criddle, a published author and former Senior Product Manager for Child Safety at Microsoft,
                             regarding internet safety and social networking. The presentation’s purpose was to help increase
                             state employees’ understanding of the threats and responsibilities they face in utilizing social net-
                             working services and social media, on a personal, professional, and organizational level.
Page 2                                                                                  Security                                      2010


                               CENTRALIZED LOGGING                                                      AND           SIEM
                               S E RV I C E
                               The number, volume, and variety of computer security logs have increased, which, in turn, has cre-
                               ated the need for a centralized computer security log management service. Log management is the
                               process of generating, transmitting, storing, analyzing, and disposing of computer log data. Log man-
                               agement is essential to ensuring that computer security records are stored in sufficient detail for an
                               appropriate period of time.
 • SIEM creates visibility
   into the overall security
                               A wealth of valuable information can be derived from log data – whether it originates in applications,
   posture                     databases, servers, network devices or endpoint systems. Log analysis is beneficial for identifying
                               security incidents, policy violations, fraudulent activity, and operational problems. System and appli-
                               cation logs support auditing and foren-
                               sic analysis, internal investigations,
                               and identification of operational
                               trends and long-term problems.

                               Security Information and Event Man-
                               agement (SIEM) solutions aggregate
                               information (logging) and security
                               events, sorting through extensive vol-
                               umes of seemingly unrelated data.
                               They provide correlation and reporting
                               to an enterprise security team creating
                               visibility into the overall security pos-
                               ture of the environment, ultimately
                               allowing the security team to deter-
                               mine the effectiveness of existing
                               security controls.

                               Together these two capabilities are
                               especially relevant and needful today
                               as the State moves to mitigate poten-
                               tial insider threats, such as prohibited use of authorized access to confidential information.
 • Centralized Logging and     To meet the State’s need, the Enterprise Security team selected and procured a centralized logging
   SIEM Service ensure addi-   and security information and event management appliance from LogRythm. The purpose of the appli-
   tional security             ance is to:


                                  Implement a security best practice across the enterprise and leverage DTS’ limited staff and log
                                    management resources;
                                  Improve the State’s ability to comply with federal legislation and regulations, including the Fed-
                                    eral Information Security Management Act of 2002 (FISMA), the Health Insurance Portability and
                                    Accountability Act of 1996 (HIPAA), IRS Security (Publication 1075), and the Payment Card In-
                                    dustry Data Security Standard (PCI DSS), to name a few; and
                                  Establish and deploy an extendable infrastructure for an enterprise class security information
                                    analysis and event management system.

                               Automating the collection, organization, analysis, archiving and reporting of log data, allows DTS’
                               centralized logging to automatically store and analyze logs; protect confidentiality, integrity, and avail-
                               ability of logs; ensuring the State’s ability to meet and comply with internal best practices and the
                               growing list of compliance regulations.
Page 3                                                                                        Security                                      2010


                                      ENTERPRISE SECURITY WEB TOOLS
 1 State Office Building, 6th Floor   The Enterprise Security Information Office (EISO) updated and rolled out several web tools to assist
 Salt Lake City, UT 84114             citizens of the State, State staff, and the enterprise security team.
 Phone: 801-538-3000
 Fax: 801-538-3622
 www.dts.utah.gov
                                                                                                                 DTS Enterprise Security web
                                                                                                                 site – security.utah.gov
                                                                                                                 The DTS Enterprise Security
                                                                                                                 web site was recently up-
                                                                                                                 dated in FY2010 with a new
                                                                                                                 design and layout. The new
                                                                                                                 look offers a more consistent
 • Updated security.utah.gov                                                                                     look for the DTS web site and
   provides better organiza-                                                                                     provides better organization
   tion of important Security                                                                                    of important Security informa-
   information for all users                                                                                     tion for all users. The DTS
                                                                                                                 Enterprise Security web site
                                                                                                                 provides a central location for
                                                                                                                 anyone who wants to access
                                                                                                                 information security topics,
                                                                                                                 resources, and services that
                                                                                                                 are important to or provided
                                                                                                                 by the State of Utah. Included
                                                                                                                 in the updated site are aware-
                                                                                                                 ness resources, security tools
                                                                                                                 (software, checklists, faq’s,
                                                                                                                 etc), security resources
                                      (newsletters, videos, toolkits, etc), and quick access links to other relevant State of Utah web re-
                                      sources, such as the Attorney General’s Identity Theft reporting web site.

                                      Enterprise Security Training Portal.- training.security.utah.gov
                                      As part of the greater enterprise security awareness training plan, the EISO has developed and de-
                                      ployed a series of training modules that supplement and/or augment the current State annual aware-
                                      ness training course. The new website utilizes the underlying web application used to deliver the an-
                                      nual security training, thereby minimizing the ongoing support and hosting costs. Utilizing the training
                                      portal the EISO can develop and deliver future specialized courses. Courses may be specific to an
                                      agency’s needs or cover in depth specific topics, such as Information Disclosure training and Social
                                      Media/Networking training.


 • Security Collaboration             Security Collaboration Web Tool - security.utahta.wikispaces.net
   Web Tool centralizes the           The safety and security of information resources cannot be an afterthought but must be considered
   location for Security docu-        and built into every service and product from the very beginning. The State must encourage and build
   ments                              a culture of security across all of the enterprise. To meet the challenge, the EISO rolled out a web
                                      based collaboration tool, the enterprise information security wiki. The enterprise security wiki lever-
                                      ages the enterprise Architecture Review Board’s wiki license from cloud provider Wikispaces.net to
                                      promote open collaboration between the various members of the security team, infrastructure sup-
                                      port team, and selected agency staff regarding security policy, standards, processes, etc. Using the
                                      web site, members of the team are able to propose, comment and vote on working drafts of security
                                      policy, standards, processes, etc. The tool centralizes the location for the working documents, reduc-
                                      ing duplication, improving version control, reduces email and time spent getting to a final draft.

                                      Enterprise Information Sharing and Analysis Center (ISAC)Web Portal - isac.security.utah.gov
                                      As the number of State services available via the web expands, security of the State’s information
                                      must remain a priority. As an answer to the challenge of keeping security a priority, the EISO rolled
                                      out, in 2010, an enterprise class information sharing and analysis center (ISAC) web portal. The por-
                                      tal allows members of the security team, infrastructure support teams, application development
                                      teams and selected agency staff the ability to share, respond and mange information regarding vari-
                                      ous security events and requests.
        DEPT. OF TECHNOLOGY SERVICES!                                                        JULY 29, 2010



    ACCOMPLISHMENTS
                                        CTO / eGov Office

Best of the Web 2009                                                             Connecting
Utah.gov #1 Rated by the Center for Digital Government                       Government & Social
                                                                                   Media

                                                                                 In September 2009, the
                                                                             Utah Architecture review
                                                                             board approved the first
                                                                             state social media
                                                                             guidelines.  When combined
                                                                             with the Internet Tool
                                                                             Collaboration standard,
                                                                             there has been widespread
                                                                             interest across the country in
                                                                             how Utah is using these
                                                                             services to collaborate
                                                                             between agencies as well as
                                                                             with Utah citizens. Under
                                                                             the eGov Office, Utah.gov
                                                                             now coordinates with over
                                                                             250 state and local
     Utah became the first state in    oriented towards improving             government Twitter feeds
the country to capture the Center     service to Utah citizens.  In          and 90 Facebook sites.
for Digital Government’s Best of      addition to this prestigious award,
the Web award in consecutive          egovernment in Utah received
eligible years when it released its   over 20 awards in 2009, including
innovative new website in 2009.       being named an Official Honoree
The site introduced dozens of new     by the prestigious Webby Awards.
design and service features, all         continued on Page 3

CLOUD COMPUTING STRATEGY
    In 2009, Utah’s CIO announced that                            government as well as with the country at
DTS would create a private computing                              large.  The cloud strategy was approved by
cloud as a way to effectively provision state                      the CIO and ARB in October 2009 and is
and local government customers. A hybrid                          an important document for setting future
cloud strategy was developed and enhanced                         direction for Utah government technology.
throughout the year. Utah has been                                Utah’s strategy was shared nationally by
requested on multiple occasions to share its                      federal CIO Vivek Kundra as a best
cloud computing strategy with the US                              practice model.


!                                                                                                   PAGE 1
         DEPT. OF TECHNOLOGY SERVICES!                                                             JULY 29, 2010

UTAH BECOMES A RECOGNIZED LEADER IN OPEN GOVERNMENT
                                            The new Open.Utah.gov                 Transparent.Utah.gov was
                                        portal, created in March 2010,        completed in May 2009 in
                                        brought together 7 separate           coordination with the
                                        services that encompass the           Transparency Board and the Utah
                                        primary features of Utah’s open       Division of Finance. In 2010,
                                        government initiative, including      public and higher education were
                                        Transparent.Utah.gov, the Public      added to the mix. In 2011, local
                                        Meeting Notice website,               government financial data will also
                                        Campaign Contributions, and           be available through the site.
                                        other open services.  O’Reilly’s           In 2009, the Utah Public
                                        new book on Open Government           Meeting Notice website received a
                                        called Utah the “most open” state     Digital Government Achievement
                                        government.                           Award from the Center for Digital
                                               Utah has been working for      Government. Citizens can access
                                          years to ensure that state          any state or local government
                                          government is accessible to Utah    public meeting through this one
PMN: Over 20,000 public meetings          citizens. Working with agencies     site which is coordinated with the
have now been added to this statewide and Utah Interactive, the office          Utah State Archives.
resource                                  has directed the creation of the
                                                                                Utah’s Transparency Web site was
Data.Utah.gov: State data resources Open.Utah.gov resource which                selected as the winner of the 22nd
Contracts: State Purchasing provides provides a single point of access to       Annual Government Computer News
access to a$ state contracts through this all of the state’s most important     Agency IT Award for an Outstanding
easy-to-use system                        open government resources.            Information Technology Achievement in
                                                                                Government.


THE UTAH.GOV ONLINE SERVICES ENGINE CONTINUES TO CHURN:
OVER 50 NEW SERVICES IN 2009 WITH OVER 900 TOTAL

Utah Documented                                                                            Created a Utah.gov-branded
Employment Registry                                                                        YouTube site with access to
(Commerce) rolled out in                                                                   hundreds of useful Utah
June 2010                                                                                  government videos

December
2009: Mobile                                                                                      January 2010: Online
version of                                                                                        Continuing Education
DPS Media                                                                                         Resource for Utah
Portal                                                                                            Contractors



August 2009: Utah                                                              In March 2010, the Drivers License
Health Exchange                                                                Appointment Scheduling service went live
Personalized Insurance                                                         for the Department of Public Safety
Agent Search


                   UTAH INTRODUCES NEW MOBILE SERVICES
                       In 2009, Utah introduced some of the first mobile applications in the country.  In the
                   following months, new mobile services have been introduced and several HTML-5 based
                   mobile sites creating.  Geolocation capability was added to Utah.gov mobile version as well
                   as several other services.

!                                                                                                           PAGE 2
       DEPT. OF TECHNOLOGY SERVICES!                                                           JULY 29, 2010

UTAH.GOV RECOGNIZED AS THE BEST STATE PORTAL IN THE COUNTRY (CONT.)
     Utah.gov’s achievements have a measurable           Digital Government, says of Utah.Gov, “Utah's site is
impact. In 2009, Utah.gov received over 12 million       one of the most robust and citizen-friendly sites in
unique visits, securely processed over 11 million        the nation. Not only is it packed full of services for
online transactions, and successfully launched over      both businesses and citizens, it is also beautifully
50 new online services. Utah.gov receives the most       designed and highly functional.”
visitors, per capita, of any government website in the
U.S. On average, more than one million visitors come
each month to Utah.gov due to a wide array of state,
federal, and local government services available on
the site. Last year, 943,778 renewed their vehicle
registration online.  In addition, 90% of business
owners choose to renew their businesses online. The
decision of Utahns to conduct their business with
the government online (instead of in person, through
the mail, or on the phone) saves the state of Utah
millions of dollars a year. 
    The Center for Digital Government, a national
research and advisory institute on information
technology policies and best practices in state and
local government, routinely spotlights Utah in its
reports on eGov trends and best practices. Cathilea
Robinett, Executive Director of the Center for

NEW ENTERPRISE STANDARDS APPROVED BY ARCHITECTURE REVIEW BOARD
                                     technology standards for the State    tools, Java frameworks, security
                                     of Utah. The standards are all        standards, web content
                                     reported on a technical               management, internal browsers,
                                     architecture wiki at http://          wireless network access, digital
                                     utahta.wikispaces.net.                certificate handling, office
                                          Standards creation requires      productivity, and enterprise
                                     ongoing collaboration with            business intelligence.
                                     agencies across government. A
                                     variety of tools and online
    The office continued its           databases were created and
support of the Department of         utilized to help augment this
Technology Services’ Architecture    collaboration, including the use of
Review Board by performing           cloud-based survey tools.
extensive research on a wide
                                         New standards that were
variety of technology-related
                                     adopted during the year included
topics and drafting appropriate
                                     social media guidelines, network

                EVANGELIZING THE USE OF WEB ANALYTICS
                  The eGov Office shared ideas with agencies across the state to improve their use of web
                analytics. Many agencies now have a better understanding of the impacts of their websites
                and online services and are moving forward with much better information.



!                                                                                                     PAGE 3
             B o a r d o f Pa r d o n s


                                                                                                 2010
          A CCOMPLISHMENTS R EPORT

                                     S E RV E R C O N S O L I DAT I O N
1 State Office Building, 6th Floor
Salt Lake City, UT 84114             Prior to starting the Data Center Consolidation project, the Board of Par-
Phone: 801-538-3000
Fax: 801-538-3622                    dons had 3 physical servers in the technical environment. DTS per-
www.dts.utah.gov
                                     formed a detailed analysis of the servers (age, usage, and capacity) and
                                     the applications being run on these servers. It was determined that
                                     there was a more efficient way to deliver Windows Updates and Anti-
                                     Virus services. Rather than hosting these services at the Board of Par-
                                     dons, DTS is now utilizing servers at the Salt Lake Data Center to pro-
                                     vide the same functionality.
• Removed 2 servers from
  the BOP technical envi-
  ronment, resulting in re-          This effort allowed the removal of 2 servers from the BOP technical en-
  duced costs and increased
  efficiency.
                                     vironment, resulting in reduced costs and increased efficiency.




                                     P G P W H O L E D I S K E N C RY P T I O N
                                     The Board of Pardons employees deal with very sensitive information
                                     on a daily basis. They are often required to travel to off site locations
                                     for Hearings and other meetings that require them to utilize laptops.

                                     Recognizing that there was a significant
• Implementation of PGP              security risk if one of their laptops was lost
  WDE ensures confidenti-
  ality of sensitive data.           or stolen, DTS implemented PGP WDE on
                                     all agency laptops. This will ensure the
                                     confidentiality of sensitive data in the event
                                     of loss or theft.
        A l c o h o l i c B e ve r a g e C o n t r o l


                                                                                                                 2010
       A CCOMPLISHMENTS R EPORT

                               N E W & R E P L AC E M E N T S T O R E
                               P R OV I S I O N I N G
                               During FY 2010 the DABC opened the following new & replacement stores:
                                           Store 18 (Cedar), replacement store opened 11/30/2009
                                           Store 42 (Hurricane), new store opened 12/07/2009
• The expanded warehouse                   Store 43 (Heber), new store opened 01/13/2010
  has been provided with                 Store 44 (Pleasant Grove), new store opened 04/08/2010
  appropriate computer         The opening of new stores involves the physical installation and configuration of hardware (for net-
  equipment, wireless scan-    work, back-office, point-of sale devices, security systems etc) and the addition of the facility to all
  ner guns, and surveillance   major software systems (for inventory, product ordering and receiving, sales transactions, shelf label-
  devices                      ing and all retail-oriented tracking and reporting).




                               W A R E H O U S E E X PA N S I O N
                               The first phase of the AS/RS Warehouse expansion and Main Warehouse Reorganization project has
                               been completed. In order to vacate sufficient space for the expansion and reorganization activities, it
                               has been necessary to commission a 50,000 square foot Satellite Warehouse for the receiving and
                               temporary storage of General Listed products. This warehouse has been provided with the appropri-
                               ate computer equipment, wireless scanner guns, and surveillance devices. In addition, the core
                               DABC business applications have been modified to recognize and track product movements within
                               the additional location.
Page 2                                                                                  Alcoholic Beverage Control                   2010


 • DABC performed a de-
   vice maintenance program
                                 REFURBISHMENT OF ALL POINT-OF-
   in tandem with a security
   upgrade                       SALE DEVICES
                                 The Payment Card Industry required the DABC credit-card processing devices to be upgraded to 3Des
                                 encryption in order to meet their new security requirements. This meant the rotation of over 220 de-
                                 vices state-wide but also allowed the agency to perform a device maintenance program in tandem
                                 with the security upgrade.



                                 S H E L F M A N AG E M E N T P I L O T
                                 The pilot project to introduce centralized shelf manage-
                                 ment concepts to the retail arm of the business has been
                                 completed. This initiative is a natural progression from the
                                 manual analysis of sales and product movement data.
 • Automating the analysis of
   sales data to recognize       Automating the analysis of sales data to recognize con-
   consumer preference and       sumer preferences and sales trends will help the DABC to
   sales trends helps DABC       ensure that all stores carry the most appropriate product
   provide the best possible     mix for their location, and that they offer the public the
   service                       complete range of products that state-wide performance
                                 indicates are in demand.

                                 This pilot concluded in the release of an RFP for the acquisition of a Shelf Management solution to
                                 serve the most recently opened stores which have the capacity to maximize product diversity.



                                 PCI COMPLIANCE AUDIT
                                 The annual PCI Compliance Audit involving State Security Personnel and the DABC Infrastructure
                                 Staff was completed at Store 41 (The Salt Lake City Wine Store), and the Coalville Package Agency.
                                 The resulting security report recognized the DABC’s full compliance with PCI requirements with no
                                 outstanding issues requiring attention.




                                 W E B S I T E R E P L AC E M E N T
                                 This project was launched with the collaboration of DABC division directors. The initial build of the
                                 site and navigation controls was implemented by the Development Staff and DTS Web professionals
                                 from DTS Enterprise resources. Phase II will involve the maturing of site content and, ultimately, the
                                 migration of update responsibilities to content providers within the business side of the DABC.

 • The new DABC Web site
   offers additional function-
   ality for users
Page 3                                                                                      Alcoholic Beverage Control                   2010


                                      S O F T WA R E M A I N T E N A N C E A N D
 1 State Office Building, 6th Floor
 Salt Lake City, UT 84114
                                      SYSTEMS SUPPORT
 Phone: 801-538-3000                  The onsite developer group performs continuous break/fix and software enhancement tasks through-
 Fax: 801-538-3622
 www.dts.utah.gov
                                      out the year. Highlights during FY-10 included the following:
                                                  Upgrade of the .Net Development Environment
                                                  Credit Card Transaction reconciliation process
 • DTS developers com-
   pleted many projects                           Data Export for the publisher of the Liquor Quarterly magazine
   throughout the year, pro-                      Renewal of the Point-of-Sale software contract between DABC and SAP
   viding DABC with in-                           Replacement of the Carillon Financials Accounts Payable module
   creased efficiency
                                                  New Warehouse Management reports
                                                  New Store-to-Store Transfer and Receiving program




                                      S U RV E I L L A N C E S Y S T E M S
 • Replacing surveillance
                                      R E P L AC E M E N T P R O G R A M
   systems allows DABC to                                      This was the first scheduled replacement cycle for the Surveillix video sur-
   have cutting edge security                                  veillance systems currently deployed in State Liquor Stores. In the future,
   technology                                                  11 stores will be upgraded each year to ensure that these security & loss
                                                               prevention devices are maintained in accordance with industry standards.

                                                               Replacing 25% of these devices each year also allows the DABC to keep
                                                               pace with the surveillance technology and progressively increase the num-
                                                               ber of cameras in each store (from 16 to up to 32), and the capacity of the
                                                               devices to store more higher-quality images (from 2 to 4 Terabytes).




                                      D AT A C E N T E R C O N S O L I DAT I O N
                                      The DABC participated in the State-wide Data Center Consolidation project with the following
                                      changes:
                                                  2 servers physically moved to the Salt Lake Data Center
                                                  2 servers virtualized and moved to the Salt Lake Data Center
                                                  1 AIX server scheduled to move in conjunction with scheduled replacement (FY-12).
       Agriculture and Food



                                                                                                             FY 2010



                              Online Brand Registration
•   Apply for new livestock
    brands                      Utah has moved to the forefront of national
                                livestock brand registration with the implementation
                                of a new online registration application.
•   Renew Registered Brands
                                Few states allow online renewal of Registered Brands
    or Earmarks
                                and Earmarks and none allow a rancher to apply for
                                a new brand online – until now. The Utah
•   Secured using UMD and       Department of Agriculture and Food’s new web
    application permissions     application allows ranchers to apply online in about
                                10 minutes while other states can take up to 2
•   Enables Agriculture to      months.
    and Food to add online
    functions to other          Currently, 18% of renewals and 99% of new applications are being done online.
    applications


                              Online Registration Payments
                                The agency’s Establishment Registration database (Food establishments and Weights & Measures
                                establishments) was enhanced to take
                                advantage of the new Agriculture and Food
                                online payment portal.
•   Online payment
    functionality added         This application can now accept online
                                payment of annual registration fees.
•   Customer convenience        Providing convenience to our
                                Customers and reducing the office work
•   Secure login                load.

                                This application is secured using
•   Reduced office work
                                Siteminder and application permissions so          Online payment of annual registration fees
    load
                                only staff and establishment owners have                 for Food establishments and
                                access to the web site.                             Weights and Measures establishments
        A d m i n i s t r a t ive S e r v i c e s


                                                                                                                   2010
       A CCOMPLISHMENTS R EPORT

                                P AY R O L L
• Move of payroll to new
  LINUX environment de-         The payroll system is a critical
  creased cycle time from       mission system that accounts
  over 24 hours to under 4      for and processes payroll
  hours                         checks for over 25,000 employ-
                                ees. It effectively tracks how
                                each of these hours are
                                charged and also keeps track
                                and processes all leave and
                                holiday information.

                                Payroll’s environment was
                                moved to the LINUX infrastruc-
                                ture environment. This resulted
                                in a significant increase in per-
                                formance that reduced the cy-
                                cle run time from over 24 hours to under 4 hours. This improvement has saved countless hours of
                                staff processing time and has increased customer service. This has allowed faster processing of all
                                aspects of the payroll function.

                                The move to the LINUX infrastructure environment has been a pre-cursor to the major upgrade to the
                                payroll system from the current system to the latest version of payroll and ESS (Employee Self Ser-
                                vice). This upgrade will add greater ease of use for all customers and allow the usage of advanced
                                technology for greater functionality and will benefit all users of the system.




                                 F I N A N C E D AT A C E N T E R A N D
• Data Center virtualization
  has resulted in significant
                                 A P P L I C AT I O N V I R T UA L I Z AT I O N
  savings in hardware costs
                                The small data center that was located in the Division of Finance has been closed and moved to the
                                Salt Lake Data Center. DTS providing the servers for the Payroll Application and the Data Warehouse
                                Application has resulted in significant savings in hardware costs. DTS virtualized 10 servers located
                                in the Finance “local data center”. This included virtualization of the Finance Web Server, FTP Server,
                                FORMS server, Loans Server, Training Server, Imaging Server (prod and test), File and Print Server,
                                State Data Warehouse Server, and the Domain Controller.
Page 2                                                                                        Administrative Services                       2010


                                      UTAH PUBLIC FINANCE WEBSITE
 1 State Office Building, 6th Floor   The Utah Public Finance Website has added data from education units across the state. This is a
 Salt Lake City, UT 84114             significant step forward in meeting the transparency requirements of the Utah State Legislature.
 Phone: 801-538-3000                  While the site itself is much the same as last year, the addition of higher education institution, school
 Fax: 801-538-3622
 www.dts.utah.gov                     districts, and charter school information is a major success.

                                      The UPFW is recognized as one of the best in the nation and is intended to make all government ex-
 • Transparent.utah.gov con-          penditures open to the public for review and comment. This site has been highly successful and will
   tinues to provide informa-         continue to be as additional information is added.
   tion to the public, includ-
   ing education data                 The Utah Transparency Advisory Board and the Department of Administrative Services, Division of
                                      Finance, oversee the operations of this website.




 • Innovative video confer-
                                      AUDIO/VIDEO CONFERENCING
   encing system results in
   significant time and cost          DFCM implemented a very innovative Video Conferencing system that allows project managers and
   savings for many DFCM              other construction supervisors and participants to use real-time video conferencing to view construc-
   projects                           tion site progress, conditions and issues. This has resulted in significant savings in time and costs on
                                      a number of projects. Most project managers are generally required to travel to construction sites
                                      across the state to review, inspect and assess the progress of construction. This new system allows
                                      the project manager to successfully accomplish the same tasks from DFCM’s offices without the
                                      travel time and other costs associated with inspections and reviews. This has required the successful
                                      use of HD FieldView Wi-Fi cameras and video conferencing equipment.



                                      UTAH PUBLIC MEETING NOTICE
                                      WEBSITE
 • Utah Public Meeting No-
   tice Website provides citi-        The Utah Public Meeting Notice Webiste (UPMNW) has been significantly updated to reflect additional
   zens with meeting and              changes in the law. The UPMNW is a major accomplishment for the Department of Administrative
   notice information                 Services. This site allows the general public to find any and all public meetings, where they will be
                                      held, what time, and what the agenda will be. This means that any citizen can find out what is hap-
                                      pening in their communities and statewide.

                                      The system allows the
                                      user to request a notifica-
                                      tion email when a particu-
                                      lar meeting is going to be
                                      held. It also sends notifi-
                                      cation of public meetings
                                      to the appropriate newspa-
                                      pers for publication. The
                                      system is a great benefit
                                      to the citizens of the state.

                                      This year’s enhancements
                                      allow all public notices,
                                      not just public meetings,
                                      to be posted to the site.
        Community and Culture


                                                                                                                   2010
       A CCOMPLISHMENTS R EPORT

• Tens of thousands more
  DCC assets were digitized    D I G I T I Z AT I O N
  in Fiscal Year 2010


                               A business case was developed in 2006 to justify funding for a multiyear initiative to digitize collec-
                               tions, grants, and databases within the department. DCC collaborated with DTS to develop the busi-
                               ness case, and to bring in a program manager to manage the initiative.

                               Much progress has been made, including digitization of many collections and artifacts. DCC contin-
                               ues with its efforts to digitize and make information more accessible to the public. Specific Digitiza-
• Oral history podcasts are    tion accomplishments for FY 2010 include:
  now on the OEA website
  and on iTunes                   Phase I of Resources Portal – launched a pilot of the DCC Resources Portal for its appropriations
                                    committee legislators to review. This portal shows data about DCC resource allocation to the
                                    public by legislative district.
                                  Tens of thousands more DCC assets were digitized in FY2010
                                  Oral history podcasts on OEA website and on iTunes
                                  Phase I of History’s PreservationPro project
                                  Phase II of Grants Management for DAM
                                  Launch of DCC/MWDL portal for digitized collections
                                  Launch of UAIDA portal




                              DCC WEB SITES REDESIGN
                              In FY 2010 DCC redesigned the following web sites with a standard template improving the look and
• Many Web sites were re-
                              image of the department overall, and complying with web standards:
  designed with a standard
  template
                                                                                            DCC Intranet
                                                                                            Division of Arts and Museums
                                                                                            Housing and Community Development
                                                                                            Office of Ethnic Affairs
                                                                                           Homeless Management Information
                                                                                         System
Page 2                                                                                      Community and Culture                           2010


                                      ADDITIONAL IT ACCOMPLISHMENTS
 1 State Office Building, 6th Floor
 Salt Lake City, UT 84114
 Phone: 801-538-3000                  DTS made efforts to improve service for DCC in FY 10. Those improvements include:
 Fax: 801-538-3622
 www.dts.utah.gov
                                         Changing intranet security tool – DTS moved intranet security onto the new hosting platform
                                           thereby eliminating Oracle charges.


                                         Application Security – DTS is improving DCC application security and reducing related risks by
                                           applying best practices and standards provided by the Campus B Security group.


                                         Windows Updates Management – DTS has added DCC to a Windows Updates Server, which
                                           manages the updates so that PCs are not shut down during the workday, interrupting productiv-
                                           ity.


                                         Improved Hosting – DTS virtualized and moved servers to the new consolidated data center
                                           hosting environment, providing better security, hardware, and power supply backup.


                                         DCC Help Desk – DTS implemented the DCC Help Desk, improving customer service and increas-
                                           ing first call resolution.


                                         Network Redundancy – DTS Installed a redundant fiber connection at the State Library to ensure
                                           an alternate path if something shuts down the primary connection.
             E nv i r o n m e n t a l Q u a l i t y


                                                                                                                         2010
          A CCOMPLISHMENTS R EPORT

                                     D O C U M E N T M A N AG E M E N T
1 State Office Building, 6th Floor
                                     CONVERSION
Salt Lake City, UT 84114
Phone: 801-538-3000
                                     The division of Solid and Hazardous Waste (DSHW) at DEQ used a system called Convera to manage
Fax: 801-538-3622                    their documents until recently. Early this year, DTS staff converted all these documents, stored as
www.dts.utah.gov                     single pages in non-searchable .tif format, to multiple page, searchable .PDF documents in Documen-
                                     tum. DTS also shutdown the production server, and as it was no longer needed, and the server was
                                     not replaced. This saved DEQ about $13, 000 in annual maintenance fees (hardware and software).
                                     About 90,000 documents (2 million pages) were converted in all.


• Documents have been
  converted to PDFs, in-
  creasing ease of use for
                                     D I V I S I O N O F A I R Q UA L I T Y W E B
  DEQ                                P AG E E N H A N C E M E N T
                                     Two new air basins, Tooele and Box Elder,
                                     were added to the web pages used by DAQ
                                     to inform the public of current air quality.
                                        Forecast Web page tabs were added
                                          to access the Tooele and Box Elder air
                                          basin information that enabled per-
                                          sonnel at the Air Monitoring Center to
• Enhancements to the Air
                                          forecast air quality conditions.
  Quality Web page inform
  the public of current air             Current Conditions Web page tabs
  quality                                 were added to provide the public with
                                          hourly information on air contami-
                                          nants such as ozone and particulate
                                          matter.
                                        Trend Charts Web page tabs were
                                          added to provide six-day parameter
                                          trends.
                                     This application used Oracle as the database management system, Powerbuilder as the application
                                     development tool, and the Internet as the presentation environment.


• The new Used Oil applica-
  tion and database allows
  the agency to conform to           USED OIL RE-WRITE
  state rules and regulations
                                     DTS has recently completed a re-write of the Used Oil Program's application and database. The Used
                                     Oil program is a method of collecting used engine oil from businesses and individuals. The oil is col-
                                     lected at locations through out the state and transported to commercial facilities for re-refining, burn-
                                     ing or marketing. All of these activities are subject to state regulations and rules. Participants in the
                                     program are required to submit periodic information to the state and are subject to inspection by the
                                     state or local authorities. The original application and database were written in 1995. Over the years
                                     the program has expanded. The permitting process has been changed and work flows have been
                                     modified. The reporting and record keeping requirements have grown to include many new data ele-
                                     ments and additional data analysis. The database was also migrated from a Sybase ASE database to
                                     an Oracle database.
            Depar tment of Financial Institutions


                                                                                                                          2010
          A CCOMPLISHMENTS R EPORT

                                       A G E N C Y O V E RV I E W
                                                                       The Department of Financial Institutions (DFI) is a small cabinet level
Department of Financial Institutions
324 South State Street, Suite 201
                                                                       agency that currently consists of 50 employees, 37 of which are exam-
Salt Lake City, UT 84111                                               iners who conduct on-site examinations of state chartered financial
Phone: 801-538-8830                                                    institutions. The department is a self funded agency with an overall
Fax: 801-538-8894
www.dfi.utah.gov
                                                                       annual budget of about $6 million.

                                                                     The department’s IT infrastructure is primarily built around a PC/LAN
                                                                     environment. Most of the IT applications have been developed and
                                                                     operate within the Microsoft Office suite framework. This environment
                                                                     has been driven largely by close collaboration in joint activities with
                                                                     their federal counter part agencies, the Federal Deposit Insurance
                                       Corporation (FDIC), the National Credit Union Association (NCUA), the Conference of State Bank Su-
                                       pervisors (CSBS) and the Federal Reserve Board (FRB).

                                       IT resources and support needs for the agency are provided by the DTS IT Services Director, DTS
                                       Metro Support-Campus A, DTS Enterprise Services, and various federal counterpart agencies.




                                       FY2010 ACCOMPLISHMENTS
                                       Office Wireless Infrastructure Upgrade
                                       As an early adopter of wireless networking technology, the agency implemented wireless networking
                                       within the main office many years ago. Wireless connectivity has provided easy access to electronic
                                       resources within the office for the agency’s core group of examiners. Although the examiners spend
                                       much of their time out in the field conducting on-site exams, having the ability to easily upload and
                                       download files, print reports, and access other electronic resources while in the office has notability
                                       improved productivity.
• Improved office wireless
                                       Since the initial implementation of wireless access within the agency,
  connection speed,
                                       there have been many significant changes both in wireless transmission
  coverage, and security               speed and security. Consistent with well established technology upgrade
                                       policies, the department initiated a wireless infrastructure refresh during
                                       FY2010 to enhance examiners office connectivity. The primary goals of
                                       the wireless upgrade were to:
                                         Increase wireless connection speed
                                         Increase wireless coverage throughout the office
                                         Improve wireless security
                                       Connection speed increases are being achieved by moving from the 802.11b wireless standard to
                                       802.11n. This increases transmission speed from the examiners laptops to the new access points
                                       from 11 mbps to 100 mbps, a 9 fold increase. To improve wireless coverage and eliminate dead
                                       zones within the office area, two additional wireless radios were deployed. The agency’s office area is
                                       now sufficiently covered by three new access points ensuring consistent connectivity performance for
                                       all examiners. Security improvements were made by switching to newer encryption transmission stan-
                                       dards. The agency was using an inadequate encryption standard know as Wired Equivalent Privacy
Page 2                                                                                                                                 2010


                               (WEP) and is now using the newer, more robust security protocol Wi-Fi Protected Access 2 (WPA2).
                               Security improvements were also made by adopting a strong authentication methodology as required
                               by DTS enterprise wireless network standards.
                               The agency’s wireless upgrade also included network segmentation and setup of CapNet, the state’s
                               universal wireless network. CapNet provides an open wireless network as a courtesy for federal exam-
                               iners, visitors, and anyone else doing business with the state by giving them quick Internet access to
                               outside resources.

                               Examiner Remote Workgroup Networking & Access Improvements
                                                         While examiners are out in the field conducting on-site examinations, access
                                                         to the Internet and other digital resources has evolved into an integral part of
 • New on-site exam                                      the exam. The need to readily access email, exchange data files, conduct
   workgroup capabilities                                financial research, and print reports from their laptops continually increases.
                                                         To improve this aspect of the on-site exam process the department began
                                                         using small workgroup wireless routers that can connect to the Internet
                                                         through a cellular broadband aircard or attach directly to the financial institu-
                                                         tion’s Internet connection. Once connected, these wireless workgroup routers
                                                         can then provide a secure wireless link to the examiner’s laptop and can
                                                         service multiple examiners on the same job. By sharing an aircard connected
                               to the router the agency is saving significantly on cellular data charges and still able to provide ade-
                               quate access to the Internet. The examiners can also share a small laser printer connected to the
                               workgroup router to printout various reports quickly and efficiently on-site.
                               With improved access to the Internet, the examiners have also been able to take advantage of the DTS
                               enterprise Virtual Private Network (VPN) service. The VPN connection service enables remote examin-
                               ers to communicate confidentially over a public Internet connection to the State of Utah network. Once
                               a VPN connection is established the examiners can gain secure access to the agency’s file server to
                               transfer exam files remotely, thus reducing the need for examiners to come into the office and the
                               associated travel time and expenses.

                               Agency Database Updates
                               Standardization on Microsoft Access 2003 across all of the Agency’s small
 • Upgrade and platform        databases was finally completed during FY2010. These updates provided
   standardization of all      improved performance and database application consistency and stability.
   agency databases            Additionally, changes to the data structure by the National Credit Union Ad-
                               ministration for credit union reporting was successfully integrated into the
                               updated database and reporting application.




                               PROJECTS
                               For FY2011 the agency has three defined IT projects. As a small agency within state government, the
                               agency generally does not have any large IT projects. However, the agency does try to participate in and
                               where applicable piggy-back off other larger agencies, multi-agency, or cross governmental agency IT
                               projects or initiatives.
 • Three projects for FY2011   Ongoing Operations and Maintenance

                                                               As in past years the agency continues to identify and define an overall
                                                               operations and maintenance project. Its purpose is to recognize and ac-
                                                               count for base IT operations and infrastructure support which are critical
                                                               to the agency’s ability to fulfill its statutory requirements and overall mis-
                                                               sion. Basic services such as file and application access, Internet access,
                                                               and email will need to continue to be readily accessible and reliable. It is
                                                               anticipated that DTS will have a flexible offering of services, products, and
                                                               associated granular rate structure to accommodate the needs and budget
                               of a small agency. As in the past the department will need to maintain close alignment with interagency
                               examination application tools, which are primarily funded by the FDIC. Depending on future application
                               developments, this may involve the purchase of software and hardware upgrades to ensure application
                               stability and interoperability.
Page 3                                                                            Department of Financial                      2010


                            Agency Office Wiring Upgrade

                                       The Department of Financial Institutions is located in the downtown area in the renovated
                                       old Auerbach’s building and has been there for over 20 years. The agency continues to rely
                                       on wiring for phone and data connectivity that was installed back when they originally
 • Upgrade wiring in the               moved into the building. Much of the wiring within the agency’s office area is old category 3
   main office area                    wiring with limited bandwidth capacity and performance. During FY2011 the agency plans
                            to upgrade the office wiring to improve data connectivity performance and accommodate impending
                            growth in unified communications services.

                            Agency Website Improvements

 • Update agency website                The agency maintains a public facing internet web site, dfi.utah.gov. This web site is de-
   appearance and hosting               signed to provide useful information for the general public and financial institutions within
                                        the State of Utah. It contains listings of financial institutions, mortgage and consumer
                                        lender information, downloadable forms, general information, links to other related sites
                                        and more. The web site is currently hosted on a Microsoft Windows 2003 Server running
                            Information Internet Services (IIS) and managed with Microsoft Frontpage. For this upcoming fiscal year
                            the agency plans to review IT web services for improvements in content submission, presentation and
                            delivery and move to a newer, robust hosting environment.

                            Other Primary IT objectives for 2011:

                              Improve IT services through continued DTS enterprise IT optimization efforts
                              Update and improve functionality of agency databases applications
                              Integrate updated federal examination applications



                                                                            ◊ ◊ ◊
             Human Resource Management


                                                                                                                        2010
          A CCOMPLISHMENTS R EPORT

                                     HRE UPGRADE
1 State Office Building, 6th Floor
Salt Lake City, UT 84114
Phone: 801-538-3000                  DHRM has implemented a major upgrade to the State core HR application. This sys-
Fax: 801-538-3622                    tem supports 25,000 state employees. It manages all HR functions. The upgrade
www.dts.utah.gov
                                     moved the application from a client server based system to a web based application
                                     with greater functionality and access to information. It made HR employee information
                                     available to all state employees. Through the Employee Profile an employee has ac-
                                     cess to history of salary changes, job and position information, education and certifica-
                                     tion, and training among other personal information.

• HRE Upgrade offers                 One of the very important new functions is the system has been designed to allow
  greater functionality and          more openness. It allows rapid changes to be made based on policy or legislative changes. Every
  increased access to infor-         year there are many changes in how certain aspects of HR function. The system needed to be able to
  mation                             change rapidly. This new upgraded system accommodates this rapid change without costly rewrites.

                                     Another aspect of the new upgraded HR system is its ability for collaboration between HR staff work-
                                     ing in different locations. They can respond instantly to questions from one another and thereby pro-
                                     vide better customer service.



                                      UTAH PERFORMANCE
                                      M A N AG E M E N T
                                     The UPM has gone through a major upgrade. This unique system brings together a performance
                                     management system that all state employees use. It allows a direct line between the goals of an
• UPM has been presented             employee upward through his team, division, department and the goals of the Governor. This gives
                                     the opportunity to focus on the overall goals and mission of not only the organization they work in but
  at the National Associa-
                                     bringing together statewide goals.
  tion of Personnel Execu-
  tives conference and sev-
  eral states have asked for         This system has been enhanced to interface with the core HR system. The system encourages a
  the code to use in their           performance driven culture. It helps effectively record comments by both manager and employee as
                                     it relates to employee goals. It also facilitates remote performance planning, reviewing and manag-
  own organizations
                                     ing.

                                     This system has been presented at the National Association of Personnel Executives conference and
                                     was so well received that many states have asked for the code to use in their own organizations.
Human Ser vices


                                                                                                2010
A CCOMPLISHMENTS R EPORT

            SAFE PROGRAM ACHIEVEMENTS
            During FY10, the SAFE Team focused on making system performance improvements in the following
            areas:


                Installation of new HP/UNIX Servers with faster processors and more memory.
                Installation of faster connections at field offices where it was determined that improvements
                  were needed.
                Consolidation of servers resulted in a faster connection from the WAN to the DTS Computer Cen-
                  ter than had been available at the DHS Computer Center in the old DHS Administration Building.
                An ongoing performance evaluation of existing SQL with remediation where necessary.
                Database Optimization and Tuning.
                Addition of control parameters to the database configuration to control resources available to
                  various applications and databases.
                An analysis that resulted in the finding that obsolete drive mappings in certain offices were re-
                  sulting in unnecessary local LAN traffic. Ongoing effort to remediate this at DCFS offices
                  throughout the state.
                Performance enhancements for SAFE interfaces with the CARE system.

            These improvements help SAFE to better meet the performance needs of the caseworkers by improv-
            ing worker productivity. The changes also address concerns of SAFE’s Federal Funding Agency and
            puts the system one step closer to federal certification.




             BCMS
                A new service code piece was added to BCMS which allows service codes to be entered and
                  maintained inside BCMS instead of in USSDS. This was the first step for the BCMS rewrite.


                BCMS was converted to the new 6.1 WebSphere and put on the cluster.


                A new piece was added to BCMS to allow procurement records to be tied to multiple agencies.


                There has been a lot of database cleanup to prepare for the conversion of the database from
                  Sybase to SQL Server, including adding primary and foreign keys and changing to not allow nulls
                  in these fields. DTS had to modify or delete data that no longer fit together.


                A lot of analysis and work has started on the conversion of contractors to the party pattern.
Page 2                                                                                       Human Services                                2010


                                      ORSIS PROGRAM
 1 State Office Building, 6th Floor
 Salt Lake City, UT 84114
 Phone: 801-538-3000                  During FY10, the ORSIS team worked on developing and enhancing several client facing web applica-
 Fax: 801-538-3622                    tions. While these applications significantly enhanced our customers ability to register for services
 www.dts.utah.gov
                                      from the Office of Recovery Services, this was the first web development project produced, not just
                                      with a small subset of developers, but with the entire development team. Broadening the skill set
                                      like this significantly enhanced DTS’ ability to provide quality service to our customers at ORS while
                                      retaining the business knowledge that the existing developers already have. This also positions DTS
                                      to better provide additional significant web based enhancements that have been planned. This was
                                      seen as a significant win by ORS.

                                      ORS also had a new IVR deployed during FY10. This not only replaced an aging system, but the new
                                      system allows ORS to provide better customer service with fewer agents. A number of calls that used
                                      to require human intervention are now handled automatically. In addition, because of the integration
                                      between the IVR and ORSIS, when a call is routed to an agent, it’s routed to the correct agent to han-
                                      dle their call, and all of the pertinent case information is displayed as the agent answers the call.

                                      The DTS field office also implemented a number of major enhancements to ORSIS during FY10:


                                         A new interface to eREP, allowing both batch and real time interaction between the two systems.
                                         Significant improvements to the ability of customers to schedule recurring payments online us-
                                           ing credit cards or e-checks.
                                         The ability to automatically open IV-D cases based on information submitted online and/or
                                           pulled from other state systems.
                                         The ability to determine who had entered, updated, or viewed case information.
                                         A complete revision of the previous case assignment and case tracking logic, allowing the busi-
                                           ness to more easily balance case workloads and to track progress on cases.




                                      T O M C AT C O N V E R S I O N
                                      FiTS, REDI, PASRR, UTARS, EASY were converted to Tomcat, which significantly improved each appli-
                                      cation:

                                      Each application now resides on its own "slice" and is not on a community server (WebSphere) that
                                      when is down, all applications are also down. On WebShpere there was an average down time of two
                                      to three outages a month for every application. With Tomcat, downtime has been reduced signifi-
                                      cantly.

                                      By using the "slice" concept, each application is now on its own server, and thus, has its own re-
                                      sources. This has resulted in increased speed for the applications.

                                      Each application now has a "context" for each environment, the context.xml contains parameters that
                                      allow the adjustment of the "wait time." By adjusting this parameter the application can speed up
                                      considerably. This can be done for each application for each environment.
        Natural Resources


                                                                                                  2010
       A CCOMPLISHMENTS R EPORT

                               DIVISION OF OIL, GAS AND MINING
                               EPERMITTING SYSTEM ENHANCEMENTS
                               The ePermitting system lets businesses applying for well drilling permits to do so
                               electronically. The system was initially developed as a framework, handling only
                               the most basic functions of the permitting and reporting process. In 2010 this sys-
                               tem was significantly enhanced by allowing businesses to submit production re-
                               ports during the application process. The work required to submit monthly produc-
                               tion reports was reduced and duplicate entry into multiple systems was eliminated,
                               making the process much more efficient and less error prone. Many of the routine
• ePermitting System results   office tasks related to permit processing have been replaced by automated data
  in expedited processing of   check and reporting systems eliminating the need for human intervention.
  permit applications

                               All of this translates to fewer hours and expedited processing of permit applica-
                               tions by division employees. In addition, the electronic document processing is
                               well on its way to eliminating the
                               need for paper handling and docu-
                               ment scanning that has been done
                               in the past while reducing opera-
                               tional costs for the division.




                               D AT A C E N T E R C O N S O L I DAT I O N
                               Over 55 physical servers were removed from the Department of Natural Resources
                               and the DNR data center was shut down during the Data Center Consolidation pro-
                               ject. Significant programming changes were required to older applications. The
                               entire staff worked as a team to achieve the desired goal with minimal downtime
                               as a result. The team continues to work together to resolve any remaining issues.
Page 2                                                                            Natural Resources                    2010




 1 State Office Building, 6th Floor
                                      D I V I S O N O F W AT E R R I G H T S
 Salt Lake City, UT 84114
 Phone: 801-538-3000
 Fax: 801-538-3622
                                      E F F L U E N T M A N AG E M E N T S Y S T E M
 www.dts.utah.gov
                                      The online Effluent Reuse System was implemented in 2010. The system allows
                                      those applying to submit most of the information needed online, greatly reducing
 • Effluent Management                the office time needed to complete and submit applications to the division. The
   System now has customer            addition of a Weber Basic Contracts application and a number of changes to the
   transactions available             Water Rights web sites moved the division significantly further towards having all
   online
                                      customer transactions available online, as well as most public information.




                                      DIVISION OF WILDLIFE RESOURCES
                                      D E D I C AT E D H U N T E R S Y S T E M
                                      The Dedicated Hunter System maintains information on over 10,000 volunteers
                                      who donate in excess of 100,000 hours yearly, saving wages exceeding $2 million.
 • Dedicated Hunter System            The system was enhanced in 2010 with online access that allows the volunteers to
   is now available online            access and maintain their information, as well as review their status. In addition to
                                      the Dedicated Hunter System, DWR’s online testing system was enhanced with the
                                      addition of 5 new tests to better prepare sportsmen and women to hunt and fish in
                                      the great Utah outdoors.
        Commerce


                                                                                                                 2010
       A CCOMPLISHMENTS R EPORT

• The newly designed Divi-
  sion of Securities Web site   RE-DESIGNED DIVISION OF
  reflects needs expressed
  by each user community        S E C U R I T I E S W E B S I T E L AU N C H E D
  and provides more infor-
  mation in a more accessi-     On June 3, DTS
  ble format.                   launched the new up-
                                dated and re-designed
                                Division of Securities
                                site for Commerce at
                                securities.utah.gov. The
                                new design features a
                                split approach, focusing
                                on the two different
                                categories of users ac-
                                cessing the site: Inves-
                                tors and Industry. The
                                Investors section in-
                                cludes articles, interac-
                                tive tools, alerts and
                                other resources to help New Securities Homepage
                                the public learn about
                                investing and how to
                                protect themselves from fraud and scams. The Industry section includes information, training, and
                                other resources to help brokers, agents, and advisers stay current and comply with State rules and
                                regulations. This site represents a significant and detailed collaboration effort between DTS and the
                                agency to bring this excellent tool to the public. The new design reflects needs expressed by each
                                user community and embodies the vision of management to provide more information in a more
                                accessible format. The release of the website was timed to be in conjunction with the division’s
                                media and awareness campaign on securities fraud, and highlights the same television commercials.

• The ability to upload
  documentation online
                                D I V I S I O N O F R E A L E S T AT E ’ S                                        NEW
  greatly reduces the time
  previously required wait-     ONLINE COMPLAINT FORM
  ing for documentation to
                                In April, DTS created a new online complaint form for the Division of Real Estate. This web sys-
  be mailed and/or faxed to
                                tem walks the user through the complaint process by breaking the form into logical sections. The
  the office.
                                online form even allows users to upload scanned documentation right in the form to support their
                                claim. This information is then formatted to an e-mail and sent directly to the investigations section
                                to pursue. The ability to upload documentation online greatly reduces the time previously required
                                waiting for documentation to be mailed and/or faxed to the office. This represents a great effi-
                                ciency gain for the staff, and condenses the time frame for completing investigations. In the future,
                                we intend to integrate the information collected by this system directly into the Licensing Enforce-
                                ment System (LES) currently used by many divisions throughout the Department of Commerce.
                                This effort will eliminate the need to copy/paste from electronic information, and/or manually
                                type information from paper forms. The basic approach for this online complaint form will be
                                modified and reused in other divisions at Commerce that also receive consumer and licensee com-
                                plaints.
Page 2                                                                               Commerce                                    2010


                                FEDERAL SAFE ACT
                                In 2008, new federal legislation known as the "SAFE Act" was authorized that impacts all mort-
                                gage loan originators. This new law standardizes the process of registration and licensure through-
                                out the country. The changed requirements impact new and existing mortgage loan originators, and
                                required all states to adopt the provisions of the law and comply with its requirements.

                                The SAFE Act requires that all mortgage loan originators register with the Nationwide Mortgage
    First phase of imple-     Licensing System & Registry (NMLS). The NMLS is responsible for maintaining information about
      mentation allows Real     mortgage loan originators (individuals) and Mortgage Brokers (companies) throughout the country.
      Estate to comply with
      Federal SAFE Act
                                Given the requirements of the Federal law, the implementation of NMLS in Utah was, and contin-
                                ues to be, a huge project for the Real Estate Division. This new program requires companies and
                                individuals to be managed in at the Federal level, but the data is made available for import into
                                state regulator databases as well.

                                Real Estate wanted to use the existing Licensing Enforcement System (LES) and the new NMLS
                                system together. That request meant that licensees are required to register with the federal data-
                                base and that data has to be imported back into LES on a daily basis. LES was not able to accept
                                XML files, the format used by NMLS. XML data had to be transformed into a format the existing
                                database could import. The import also had to activate a new license and inactivate the existing
                                license, check to see if the new licensee already existed in the database, add a new record to that
                                person, or add a brand new person or company.

                                DTS staff has completed the first phase of this time-intensive project to provide this service. The
                                project remains ongoing and does not have an end date, but will require more modification
    Information for the Di-   throughout the year.
      vision of Real Estate
      Licensing is now imme-
      diately viewable on the
      agency web site
                                 DIVISION OF REAL E S TATE
                                 L I C E N S I N G & D I S C I P L I N A RY A C T I O N S
                                 Beginning January 1 of
                                 2010, the licensing and dis-
                                 ciplinary actions for the
                                 Division of Real Estate have
                                 been available for review in
                                 the Consumers section of
                                 the website. In a combined
                                 effort between DTS and the
                                 Division of Real Estate, the
                                 once manual process of
                                 collecting and compiling
                                 information in a text docu-
                                 ment and then presenting it
                                 as a PDF on the website,
                                 has been reviewed and
                                 streamlined. Using Commerce’s Licensing Enforcement System (LES) the disciplinary information
                                 and summaries are entered by the staff and immediately become viewable on the agency web site.
                                 A recent addition enables the user to click on a link to view the entire public action file in PDF
                                 format. Future improvements will include a search utility—enabling licensee, action date and sum-
                                 mary searches to be performed in real-time.
Page 3                                                                                        Commerce                                    2010


                                         L I C E N S E E M A N AG E M E N T O F
 1 State Office Building, 6th Floor
                                         C O N T I N U I N G E D U C AT I O N C O U R S E S
 Salt Lake City, UT 84114
 Phone: 801-538-3000                     In May, at a “Real Estate Caravan” training session, the Division of Real Estate launched a new
 Fax: 801-538-3622
 www.dts.utah.gov                        online utility developed by DTS that allows licensees to search through the registered continuing
                                         education courses required for renewal. This system pulls information in real-time from the Licens-
                                         ing Enforcement System (LES), where the registered courses are entered, and presents it to the
      The Licensee Manage-             user in an easy-to-use interactive interface. This is a great self-service approach for licensees to
        ment System is a great           complete this requirement and frees up time previously required by staff to research and provide
        self-service approach for        this information.
        licensees to complete            The Division of Real Estate has expressed its appreciation to DTS and is already looking forward
        requirements and frees           to developing additional services for the public.
        up time previously re-
        quired by staff to re-
        search and provide this
        information.




                                      Education Courses Search Interface




                                         CONTINUING E DUCATION
      Electronic Reporting             REPORTING MODULE FOR DOPL
        Module saves DOPL
                                         The Division of Occupational and Professional Licensing (DOPL) requires all Contractor licensees
        time and streamlines
                                         to take six hours of Continuing Education (CE) courses during each licensing cycle. There are a
        process
                                         number of CE providers which offer courses and are required to keep a list of all those who attend.
                                         DOPL wanted to track in the licensing database used at the agency whether or not the contractor
                                         had completed the required CE. Up to now, DOPL requested physical lists from the providers.

                                         Unfortunately, the providers did not keep track of the license numbers of those completing the
                                         courses, which would be an easy way to identify and assign credit to the correct contractor com-
                                         pleting the course. CE providers sent DOPL company names, qualifier names, email addresses,
                                         etc., but very few license numbers that would enable an exact match.

                                         DTS staff at Commerce would create queries which would find an approximate match – one as
                                         close as possible – from the CE list to a licensee in our database. As there are over 130,000 con-
                                         tractor licensees and qualifiers, this was a big project. Those contractors identified who did not
                                         complete the required CE where issued a citation and a fine.

                                         To remedy this, DTS staff wrote an import which created a complaint record, a citation record, a
                                         citation number, and assigned a fine to those who did not comply. This modification saved the
                                         division time since they did not have to manually handle all of these records, it streamlined the
                                         process to identify those not in compliance, and greatly enhanced the accuracy of the names of
                                         those contractors not in compliance and receiving fines.
Page 4                                                                                Commerce                                        2010


                               S T R E S A P P L I C AT I O N
                               ENHANCEMENTS
                               The principle application used in Commerce’s Securities Division, Securities Tracking, Reporting, En-
                               forcement System (STRES), is a third-party developed application that had not received significant
                               upgrades for some time. The system was beginning to show signs of age in its responsiveness and
    STRES Application up-    stability. The agency also wanted to strengthen the security aspects and employ current techniques,
      graded within existing   including more sophisticated monitoring and reporting.
      budget
                               The budget climate did not permit the division’s desire for a full replacement of the system, so
                               DTS worked with them to identify options and opportunities. From this, a project was created to
                               upgrade and strengthen STRES within the existing budget.

                               Using an MC-1015 contract vendor, DTS/Commerce assisted the division to develop the scope
                               and definition of the project, then solicit, identify, and select a qualified vendor to complete the
                               work.

                               Over a period of several months a team of division and DTS employees, working with the vendor,
                               identified a series of enhancements to improve the service of STRES, and effectively extend both
                               its useful life and the level of services it is able to perform. The updates identified and installed
                               have resulted in greater stability and system performance, improved back up and restore processes,
                               and upgrades to the application foundation for expanded internet-based services in future years.
                               All this will postpone the need for an expensive total replacement of the system until economic
    Credit Card Transac-     conditions are more favorable, yet allows the division to extract more service from this important
      tions are now PCI com-   application they depend upon daily.
      pliant



                                C R E D I T C A R D T R A N S AC T I O N S Y S T E M
                                UPGRADES
                                A recent security audit found some deficiencies in the agency with the compliance to industry and
                                security standards in processing credit card payments. Working with budget and accounting man-
                                agement, and the Chief Information Security Office of DTS, DTS/Commerce worked to identify
                                solutions and changes to practices that would enable the agency to comply with new PCI require-
                                ments.

                                Changes includes the identification and acquisition of new processing equipment, establishing
                                more secure network connections, and enhancing password security protocols for all employees
                                accessing and using the system.

                                Additional work is underway to enhance remaining areas to bring the agency into full compliance
                                with newly identified processing protocols.
Page 5                                                                                     Commerce                                   2010


                                      E N T E R P R I S E U S AG E O F K O FA X
 1 State Office Building, 6th Floor
                                      I M AG I N G P R O D U C T S
 Salt Lake City, UT 84114
 Phone: 801-538-3000                  The Content Manager User group was created five years ago and is headed by Michele Orrell of
 Fax: 801-538-3622
 www.dts.utah.gov                     DTS assigned to Department of Commerce. The need for consolidating services among agencies
                                      for like imaging products was recognized as a way to reduce costs and increase the use and benefit
                                      of products and services to all participants.
      Enterprise usage of con-
        tent management system        The benefits of expanding our efforts into products that function with Content Management, like
        reduces costs                 Kofax, was realized almost immediately. Nine known State of Utah agencies currently are using
                                      Kofax software products, training and consulting services. By contracting with a single vendor,
                                      Dataimage of Salt Lake City, the State of Utah realized savings in multiple areas. Each agency now
                                      saves a minimum of 20% over the cost of past purchases, renewals and on training of Kofax prod-
                                      ucts made individually. Consulting services are available upon demand, and without going out for
                                      bid.

                                      Contract PD2082 is renewable up to five-years and is not only available to State of Utah customers
                                      but can be used by all Utah cities, educational systems, courts and counties as well. Dataimage will
                                      help the State of Utah map a path for the future in addition to managing our license renewals with
                                      a single vendor. Efforts on the side of the state and Dataimage will facilitate a common renewal
                                      date that ensures the renewal process is simplified for all and that no gaps in service or coverage
                                      will occur.
      CSD Enhancements
        increase adoption and
        usage, increase security,     C O N T RO L L E D SU B S TA N C E D ATA BA SE
        provide real-time data,
        and accessibility via         ENHANCEMENTS
        smartphone.
                                      The 2008 General Session of the Utah State Legislature enacted legislation to strengthen and ex-
                                      pand the abilities of the Controlled Substance Database (CSD) and increase ease of use. Funding
                                      was eventually rescinded due to challenges in the state budget, but the agency wanted to proceed to
                                      comply with the intent of the legislation.

                                      The agency continued to review enhancements with out funding to the agency. Working in con-
                                      junction with Enterprise Services (DET) of DTS, this team identified a number of low-cost but
                                      highly effective modifications that could be enacted. Agency staff worked closely with DTS at
                                      Commerce and DET.

                                      Improvements include: Simplified screens and instructional text were made in response to user’s
                                      comments, and with the goal to increase adoption and usage. The registration process was simpli-
                                      fied and incorporated a self-service approach for PINs and passwords, and to manage and reset
                                      them when necessary. The division adopted rules that encourage more frequent electronic update
                                      of prescribing information.

                                      A major enhancement delivered to medical professionals is the ability to securely access this data
                                      via mobile smart phones. An iPhone/Smartphone module was created that provides the same
                                      functionality as the desktop version to authorized doctors and pharmacists. This places the infor-
                                      mation and benefit of the data with the medical professional wherever they may be when assisting
                                      a patient.

                                      In 2009, the agency secured special funding to enhance the database for 24x7 updates, and proceed
                                      with a pilot project that provides real time update and access to the data. An RFP for these ser-
                                      vices was published and the agency received and reviewed bids and recommended a vendor. The
                                      agency is finalizing negotiations with the proposed vendor at this time.
         Health


                                                                                                                  2010
       A CCOMPLISHMENTS R EPORT

• Utah recognized as one of
  two states to submit accu-     A C C U R AT E H 1 N 1 D AT A
  rate and timely H1N1
  reports to CDC
                                 During the summer of 2009, the Utah Statewide Immunization Information System (USIIS) was re-
                                 quested to assist the Utah State Immunization Program to report to CDC all H1N1 flu vaccinations
                                 administered in the state of Utah during the 2009-2010 flu season. To meet this requirement, DTS
                                 worked with the Utah State Immunization Program staff to design the system specifications. DTS
                                 staff had approximately two months to implement this project. The goal was met and the system
                                 developed resulted in Utah being recognized as one of two states in the nation submitting the most
                                 accurate and timely reports to CDC.



                                 M E D I C A I D O U T PAT I E N T C L A I M S
                                 In March, work began to migrate the payment methodology for Medicaid Outpatient (OP) claims from
                                 a percent of billed charges model to a set fee schedule. Analysis indicated that the implementation
                                 of this change would help Utah realize savings in the Medicaid program. As a result, the 2010 State
                                 Legislature mandated the Department of Health implement this change by July 1, 2010. This project
                                 consisted of two distinct phases, pricing and development.

• New Medicaid Outpatient        The pricing phase of this project required DOH to establish individual prices for the 14,000 procedure
  Claims methodology re-         codes which could be billed by an outpatient provider. Due to a lack of sufficient historical data to
  sults in significant savings   develop pricing models, it was determined a staged rollout of priced procedure codes would be re-
  to the State                   quired. This staged rollout included set pricing for revenue codes which are grouped at a more macro
                                 level than procedure codes. To allow Medicaid the flexibility to gather information on pricing and
                                 implement future pricing changes, DTS developed a method to switch the pricing of specific revenue
                                 codes to procedure code pricing.

                                 The Ambulatory Surgical Centers (ASCs) are reimbursed on a different fee schedule requiring a sepa-
                                 rate pricing structure. To accomplish this, DTS migrated the COBOL tables to an Oracle platform.
                                 DTS is reviewing other applications where implementing this methodology is possible.

                                 An additional requirement involved the management of Long Term Acute Care (LTAC) facility pay-
                                 ments. This was accomplished by the creation of another user managed Oracle table where LTAC
                                 contract rates are input.

                                 It is estimated that one (1) DTS man-day per month has been saved by migrating the responsibility
                                 back to the Medicaid program.

                                 In a short period over 1000 lines of COBOL code were written, four new Oracle tables were created,
                                 two Oracle forms, and one very effective Oracle procedure was written.
Page 2                                                                                    Health                                         2010


                                   M E D I C A I D A N D H E A LT H
                                   F I N A N C I N G D AT A W A R E H O U S E
                                   The Centers for Medicaid and Medicare’s Payment Error Rate Measurement (PERM) program reviews
                                   Medicaid and CHIP claims for improper payments. Four quarters of data are required to be submit-
                                   ted every three years to review contractors. Utah’s PERM 2010 review began last October. To date,
                                   the first, second and third quarter paid and denied claims from the MMIS and MMCS systems have
                                   been submitted to the CMS contractors. DTS prepared the requested data extracts and quality con-
 • Data Warehouse is a nec-        trol numbers as the contractors specified.
   essary part of audit, re-
   view, and procurement           The Health and Human Services Office of the Inspector General (HHS/OIG) requested two years of
   processes                       paid final claims to be extracted and sent according to their specifications. DTS extracted the infor-
                                   mation and provided the report within the specific timeline.

                                   The Legislative Auditor’s office, who previously accessed the data warehouse directly for their re-
                                   views, have requested two years of claims data both in fiscal year and calendar year format during
                                   the past year, which DTS provided.

                                   As part of ongoing initiatives to find or reduce possible fraud, MHF has issued RFPs for a prepay
                                   claims review. This required DTS to extract claims data and place the information on a CD for poten-
                                   tial bidders.

                                   In summary, with ten years of paid and denied claims data, as well as encounter and HMO capitation
                                   data, the data warehouse system provided by DTS has become a very necessary part of audit, review
                                   and procurement processes.




                                   ELECTRONIC TRANSMISSION                                                            OF
 • Secure transmission of          I N F L U E N Z A D AT A
   influenza data is a first for
   Utah                            Subject matter experts from the Utah Public Health Laboratory, now the Unified State Laboratory
                                   (USL), Association of Public Health Laboratories (APHL), and DTS worked together to plan and imple-
                                   ment the secure transmission of public health data between the USL and CDC. DTS created the req-
                                   uisite infrastructure for the successful implementation of an enterprise class HL7 messaging system.
                                   The first transmission from the USL was the electronic transfer of influenza data to the CDC. The
                                   infrastructure now in place will allow DTS developers and laboratory staff to extend the messages
                                   beyond influenza to other data. This is a major step forward as historically this has been accom-
                                   plished via standalone methods or via fax. Plans are in place to consolidate the standalone transfer
                                   systems into the newly created enterprise system.




 • MMIS and MMCS now
   interface with eREP
                                   I N T E R FAC E                   WITH EREP
                                   DTS has completed development and implementation of the MMIS and MMCS systems that interface
                                   with Utah’s Resource and Eligibility system (eRep). MMIS determines if payments should be made for
                                   services proved by Medicaid providers. MMCS administers the payments to health plans that admin-
                                   ister the services to Medicaid and CHIP clients. DTS developers have modified systems extensively to
                                   interface with eRep. To accomplish this, over 100 different processes have been changed or devel-
                                   oped.
Page 3                                                                                      Health                                       2010


                                      M M I S R E P L AC E M E N T
 1 State Office Building, 6th Floor
 Salt Lake City, UT 84114
 Phone: 801-538-3000                  The assessment phase of the MMIS replacement has been completed. This project covered the
 Fax: 801-538-3622                    State Self-Assessment, Gap Analysis, Cost/Benefit Analysis, RFI, system requirements, draft RFP for
 www.dts.utah.gov
                                      development phase, and a draft APD for enhanced funding for CMS.


 • MMIS Replacement As-               The Utah State Legislature appropriated a portion (i.e. $3 million) of what is needed to complete the
   sessment has been com-             development phase. As part of this process, the Project Management Team (PMT) and DTS have
                                      been discussing development phase experiences with other states which have recently implemented
   pleted, resulting in the
                                      new systems.
   decision for a phased im-
   plementation
                                      Based on the partial funding appropriation, the decision has been made to pursue a phased imple-
                                      mentation, beginning with a procurement of a new pharmacy Point of Sale (POS) and a new fraud and
                                      abuse detection system (FADS), and upgrading the Teradata data warehouse.




                                      USIIS CONNECTS                                     TO        230 NEW
 • 230 New data providers
   added to USIIS, resulting
                                      D AT A P R OV I D E R S
   in more complete immuni-           The Utah Statewide Immunization Information System (USIIS) added 230 new data providers to the
   zation records for citizens        growing list of participating health providers. Every new provider results in more complete immuniza-
                                      tion records for Utah citizens. Several of the new providers required the development of new elec-
                                      tronic data exchange interfaces. Connections with eight new electronic health management systems
                                      were established. To ensure the highest data quality standards were met, a substantial effort was
                                      required to coordinate with the private vendors.




                                      NEW FOOD RULE IMPLEMENTED
 • Implementation of new              DTS developers incorporated the newly mandated USDA food rules into the WICNU application. The
   food rule enables WIC to           modified system was successfully implemented statewide in all 49 Utah WIC Clinics. The required
                                      system modifications enabled the WIC program to deliver healthier food packages for all low-income
   deliver healthier food
                                      mothers and children in WIC programs across the state. Additionally, a new Cash Value Voucher Sys-
   packages                           tem was developed to enable the printing of the new vouchers for the new food packages now avail-
                                      able to qualified program participants.
        Public Safety


                                                                                                        Ju l y 2 0 1 0
       A CCOMPLISHMENTS R EPORT

                              O V E RV I E W
                              DTS provides technical support
                              and services for the Department
                              of Public Safety. The divisions in
                              Public Safety include:
                                 Administrative Services
                                 Communications (Dispatch)
                                 Criminal Identification (BCI)
                                 Driver’s License
                                 Fire Marshal
                                 Forensic Services
                                 Highway Patrol
                                 Highway Safety

• Driver License Phase 1         Homeland Security
  Rollout eliminated dupli-      Investigations
  cation and introduced          POST
  automation, increasing
  efficiency in processing
  times                       Projects accomplished are
                              closely aligned with Department of Public Safety’s Mission “To provide a Safe and Secure Envi-
                              ronment for all the People of Utah.”




                              DRIVER LICENSE RE-WRITE
                              On January 4th Driver License rolled out Phase One of the Driver License System modernization.
                              This multi-year project was broken down into phases making development, testing, training, and
                              deployment more manageable. Phase One included migration of all driver license data to a new
                              relational database, and the rewriting of all applications that support Driver License field opera-
                              tions (i.e., licensing, testing, renewals, and cashiering). In addition, Driver License implemented
                              new business processes that ensured compliance with new state and federal legislation.

                              Through the elimination of duplication and using automation when feasible, business process-
                              ing times have improved. New Web Based Applications allow Driver License to make application
                              modifications rapidly thus adding further improvements to the business process.
Page 2                                                                              Public Safety                         July 2010

                                                                       The cashiering module integrates with the system to
 • Started development of
                                                                       provide accounting and auditing information required by
   Driver License Phase 2,                                             the finance group within Driver License. PCI compliant
   providing messaging to                                              debit and credit card processing have also been intro-
   and from other states and                                           duced with Phase One.
   the Federal Government
                                                                       Crystal Reports, a third party reporting package, pro-
                                                                       vides Driver License the ability to create reports that
                                                                       offer valuable information used throughout the various
                                divisions of Driver License.

                                Work has now started on the second phase of the Driver license modernization. In this phase,
                                applications that support the regulatory functions of Driver license will be re-written. Modules
                                included in this phase are CDL oversight, DUI, Citation, Accidents, Fiscal Responsibility, and
                                Problem Drivers. As these modules are being developed, driver license is evaluating the busi-
                                ness process related to ensure that any improvement using new technology is utilized.

                                Another major part of Phase two involves moving the AAMVA connection off the mainframe,
                                and onto new Microsoft Windows based systems. This gateway provides messaging to and
                                from other states and the Federal Government.

                                Modules in Phase 2 will be rolled out over the next 18 months.



                                S E RV E R M I G R AT I O N
 • Migrated Servers to the
   State Office Building and    Servers located at Public Safety facilities were migrated to the State Office Building as part of
   reduced 30 servers used by   the larger DTS Data Center Consolidation initiative. Servers from Calvin Rampton complex, Bu-
   DPS                          reau of Criminal Identification and POST were virtualized and migrated to the Data Center. This
                                project resulted in the reduction of 30 server used by the Department of Public Safety.




                                ELECTRONIC WARRANTS
                                                                  Electronic Warrants, also know as E Warrants is an application
                                                                  designed and developed by CCJJ, Utah State Courts, and De-
 • Deployed Electronic                                            partment of Public Safety. Delivered as a service within the
   Search Warrants, allowing                                      UCJIS system, this application allows Law Enforcement offi-
   immediate response to                                          cers to create search warrants using the UCJIS web applica-
                                                                  tion. Warrants are then electronically forwarded to prosecu-
   requests
                                                                  tors and on call Judges for review and approval.

                                                                   If approved by a Judge, the search warrant is electronically
                                                                  delivered back to the requesting officer in the field for service.
                                                                  After execution of the warrant officers can use the UCJIS sys-
                                                                  tem to complete a return of service and have that electroni-
                                                                  cally filed with the court.

                                                                  E-Warrants have been particularly helpful when dealing with
                                                                  alcohol related offenses where time is critical to the investiga-
                                                                  tion.
Page 3                                                                                     Public Safety                         July 2010


                                      ELECTRONIC ACCIDENT                                                AND
 1 State Office Building, 6th Floor
                                      C I T AT I O N S U B M I S S I O N
 Salt Lake City, UT 84114
 Phone: 801-538-3000                  Services were deployed using the UCJIS system that allow law Enforcement officers to submit
 Fax: 801-538-3622
 www.dts.utah.gov                     accident and citation data electronically to the state.

                                      Local law enforcement will now have the ability to collect accident and citation records on local
                                      vendor provided systems and then have records forwarded to the state electronically. Several of
                                      these vendors have already begun testing with the new services.
 • Electronic Accident and
   Citation services available
                                      Electronic records received through UCJIS are verified and then routed to state agencies that
   for law Enforcement re-
                                      have a need to receive the information. Citations are sent to the Bureau of Criminal Investiga-
   duce time needed for de-
                                      tion, Driver License and the Courts. Accident data is sent to Driver License and the Utah Depart-
   livery and eliminate dupli-
                                      ment of Transportation.
   cate entry

                                      The utilization of electronic transmission will reduce the time to deliver information, and elimi-
                                      nate the need for duplicate entry. Electronic delivery also allows verification of records sent to
                                      ensure that all required elements are included in the submission.



                                      U H P M O B I L E C A PAC I T Y
 • Increased Capacity of
   UHP Mobile System                                                       UHP has rolled out enhancements to the mobile application
                                                                           system used by Highway Patrol troopers to access vital in-
                                                                           formation and collect Incident , Accident and Citation data.
                                                                           These new enhancements caused the existing system to
                                                                           become slow and unreliable.

                                                                           The system has been migrated to new hardware using the
                                                                           latest technology . This migration has eliminated the unac-
                                                                           ceptable response times, and provided service “uptimes”
                                                                           that exceed the service level required by Highway Patrol.
 • Opened 5 offices for
   Driver License: Nephi,
   Fillmore, Beaver, Pan-
   guitch, and Kanab.

                                      NEW DRIVER LICENSE OFFICES
                                      Driver License has opened new offices in rural
                                      areas of the state in order to provide licensing
                                      services in these areas.

                                      The offices located in Kanab, Panguitch, Beaver,
                                      Nephi, and Fillmore were wired, configured,
                                      equipped and tested by technicians working in
                                      the rural support division of DTS.

                                      These offices were opened on schedule and have
                                      been providing services for several months.
        D e p a r t m e n t o f Wo r k f o r c e S e r v i c e s


                                                                                                                   2010
       A CCOMPLISHMENTS R EPORT

• eREP has replaced the old
  eligibility system, provid-   EREP              D E P L OY E D S TAT E W I D E
  ing a user-friendly envi-
  ronment for DWS               During fiscal year 2010 the eREP system was deployed statewide. The design of the eREP applica-
                                tion started in 2003. Small components of the application were in production prior to July 2009. In
                                August of 2009 the eREP team began an aggressive conversion and deployment schedule. Every
                                conversion and release deadline this last year was met and on June 18, 2010 the last few cases
                                from the old PACMIS system were converted into eREP.

                                eREP is the eligibility determination system used by DWS, DOH and DHS to determine benefits for
                                food stamps, child care, Medicaid and other financial aid and medical programs administered by the
                                State. There are approximately 2000 users of the system. There are currently over 170,000 eligibil-
                                ity cases in the system, supporting over 320,000 programs. The eREP system interfaces with over 60
                                different federal and state applications including SSA, ORSIS, USSDS, MMIS, MMCS, CUBS, UWORKS,
                                SAFE, etc.



                                D AT A W A R E H O U S E U P G R A D E
• Cost savings were realized
  in the amount of time         The DWS Data Warehouse team successfully upgraded their Oracle database from version 9i to ver-
  needed to download and        sion 10g. They then moved the entire database to a new server with a different operating system and
  process data with the new     moved the new server to the State Data Center. Cost-savings were realized in the amount of time
  data warehouse upgrade        needed to download and process the data:
                                  Nightly load of raw contributions (CATS) data: Previously it took 105 minutes and now takes 42
                                minutes
                                    Nightly load of employment counseling (UWORKS) data: Previously it took 136 minutes and now
                                it takes 37 minutes
                                  Nightly formatting of staging data for program eligibility (eREP) reports: Previously it took 117
                                minutes and now it takes 37 minutes
                                  Nightly load of raw unemployment (CUBS) data and formatting for reports: Previously it took 9
                                hours 22 minutes and now it takes 1 hour 57 minutes



• Re-employment services
  saves customers time,
                                R E - E M P L OY M E N T S E RV I C E S
  allowing them to toggle       By law, unemployment claimants must register to search for work in the DWS job search system
  back and forth between        known as UWORKS. The unemployment application known as CUBS and the UWORKS application
  two applications              share multiple tables such as client information, phone numbers, addresses, etc. Claimants coming
                                into the UWORKS website did not need to re-enter this data. However, the CUBS system was gather-
                                ing other information that was not being updated in UWORKS. The re-employment services project
                                team evaluated data from both the CUBS and UWORKS systems to determine if there were more
                                data elements that could be shared. It was decided to take the layoff job information and populate
                                this into UWORKS. This saved the customer from having to enter it again. The ONET Autocoder was
                                also purchased and added to the CUBS. This application takes a job title or description and gener-
                                ates an occupational work title. This title is used by UWORKS to match jobs to customers. This ONET
                                code is also used by Labor Market to provide job salary information for that type of job. UWORKS and
                                CUBS had separate logins. An additional enhancement to the systems was to make it possible for
                                customers to toggle back and forth between the two applications.
Page 2                                                                                      Department of Workforce                      2010


                                      U I T A X S Y S T E M ( C AT S ) U P G R A D E
                                      In 2010 DWS released the Collections Case Management System (CCMS) for Benefit Overpayments
 1 State Office Building, 6th Floor
 Salt Lake City, UT 84114
                                      (BOP). CCMS had several areas of impact including:
 Phone: 801-538-3000                     BOP Wage Garnishments
 Fax: 801-538-3622
 www.dts.utah.gov                        Prosecution Module
                                         BOP Lien System Cleanup
                                         BOP IA Follow-up
 • UI Tax System (CATS)
   Upgrade improved system               Management Reports
   reliability and performance           BOP Automated Balance Payoff Letter
                                         BOP Non-Sufficient Fund Letter
                                         Remove Dependency on OSDC
                                         Enhanced BOP CASE notations

                                      The BOP Wage Garnishments took a 100% manual process made it very simple to setup a garnish-
                                      ment on BOP. The Prosecution module of CCMS was similar to garnishments, in that it was a com-
                                      pletely manual process that has now been automated.

                                      The CATS development team did a self-assessment of Security in 2008 and all findings were ad-
                                      dressed in FY2010. The biggest piece of this was a complete rewrite of the imaging system in CATS.
                                      We were able to improve system reliability and performance with the new system design. For exam-
                                      ple, we were able to access a 100-page document in less than a second.




                                      U N E M P L OY M E N T B E N E F I T S Y S T E M
                                      (CUBS) ENHANCEMENTS
 • Utah was the first state to        The most significant accomplishment of the CUBS development team in FY 2010 was scaling to the
                                      huge new load needed for the increase in Unemployment. In 2009 DWS paid out $737,859,486.73
   implement SIDES, which             compared to $224,350,730.78 in 2008. The changes made included implementing three different
   saves the State money by           federal extensions to Unemployment benefits and writing code for a State extended benefits program.
   electronically sending and         CUBS was required to implement many performance enhancements in order to scale to the new work
   receiving employer separa-         load of DWS. We handled the increased workload without increasing IT staff or purchasing new hard-
   tion data                          ware.

                                      The State of Utah was the first state to implement the Separation Information Data Exchange (SIDES).
                                      The system allows the State of Utah to electronically send and receive employer separation data.
                                      This saves the State money in mailing and processing costs.

                                      The CUBS team also implemented the functionality to allow claimants to view documents via the web.
                                      This will save DWS over $250,000 a year in mailing costs.
 • Refugee Web application
   saves DWS countless
   hours and provides more
   accurate reporting statis-
                                      R E F U G E E W E B A P P L I C AT I O N
   tics
                                      DWS staff works with refugee agencies to gather data and demographics of refugees coming to the
                                      state of Utah. Each refugee agency gathered the data in different ways. The staff at DWS had to
                                      compile all the data to produce federal reports. The development team programmed a web applica-
                                      tion that gives these outside agencies a case management system that will better help them track
                                      and assist refugees coming to the state. Not only does it give them a powerful tool, it will save DWS
                                      countless hours and provides more accurate reporting statistics for federal partners about refugee
                                      assistance in the state of Utah.
         G ove r n o r ’s O f f i c e


                                                                                                                      2010
        A CCOMPLISHMENTS R EPORT

   Disclosures bring trans-
     parency to the political     DISCLOSURES
     process of contributing to
     candidates’ campaigns

                                  The Disclosures system was significantly updated in FY 2010. This system allows and requires candi-
                                  dates for political office in the State of Utah and office holders to disclose contributions. It tracks
                                  contributions from PICs, PAC’s and Corporations to candidates and office holders. It has a very criti-
                                  cal timing associated with disclosing. There is a number of reporting periods each year. The informa-
                                  tion in this system is publicly available and is heavily accessed by the press.

                                  The Disclosures system brings transparency to the political process of contributing to candidates’
                                  campaigns. The system was developed to meet the requirements passed by the Utah State Legisla-
                                  ture.

                                  Information recorded in the system can be entered online or sent via a spreadsheet and updated to
                                  the system.




                                  CCJJ WEBSITE
                                  The new web site for CCJJ (Commission on Criminal and juvenile Justice) brings together all of the
   CCJJ Website increases       elements and functions of the office. It is a highly functional web site for CCJJ. It organizes the com-
     productivity, reduces        ponents of sentencing, substance abuse, juvenile justice, grants, and research in one site. This web
     costs, and improves effi-    site makes it much easier for the office staff and others to perform their business functions.
     ciency
                                  It brings a common look and feel to the office functions and presents to the public an easily viewable,
                                  understandable and organized site. This site increases productivity, reduces costs, and improves
                                  efficiency. Through a number of new features this site significantly improves staff members’ ability to
                                  complete business functions and provide greater customer service.
Page 2                                                                                     Governor’s Office                          2010


                                      BUDGET PREP
 1 State Office Building, 6th Floor
 Salt Lake City, UT 84114
 Phone: 801-538-3000                  There have been significant enhancements to the Budget Prep system in FY 2010.
 Fax: 801-538-3622
 www.dts.utah.gov
                                      The Budget Prep system is a comprehensive budget and expenditure management system. This
                                      system is accessed through the Internet which makes it available to anyone anywhere with the appro-
                                      priate address and password. It utilizes a centralized real time data base which eliminates the need
                                      to gather and combine files from remote locations. The data may be entered or retrieved statewide
                                      from any location by system users. The centralized source of data and system files makes the entire
                                      system available for financial managers as well as program managers to access and monitor current
                                      budget and expenditure information.

                                      The system has several major functions:


                                         Budget Prep – used to manage the department annual appropriation request

 • Web-based Budget Prep               Working Budget – used to manage changes in the annual budget and work program adjust-
   allows financial managers          ments.
   to easily access and moni-
   tor current financial infor-
   mation                                Budget Tracking – used to monitor expenditures against current budget information.
       Governor’s Office of Economic Development



                                                                                                  2010
      A CCOMPLISHMENTS R EPORT

• Move to optimized VM
  platform enables Travel     T R AV E L         AND         TOURISM WEB SITE
  and Tourism to monitor
  many thousands of leads
  through web site
                              Living in Utah, we all know
                              how good we have it. Our
                              mountains and varying sea-
                              sons offer many things to
                              do and see. Utah, simply
                              put, is a great place to
                              come and play. Governor
                              Herbert recently launched a
                              major ad campaign to show
                              off our great state, and the
                              Department of Technology
                              Services has been playing a
                              major role in measuring the
                              success of the campaign.
                              The team of Dan Olsen and
                              Patrick Funk led an effort in
                              coordination with State
                              Travel and Tourism and
                              Struck Communications to
                              move the Utah travel site ( www.utah.travel) to DTS’ optimized VM Platform from
                              an outside service provider. This will enable the State Travel and Tourism group to
                              monitor the many thousands of leads that will be generated through this effort. Go
                              ahead, visit the site, and plan your next trip in Utah!




                              B R OA D BA N D C A PA B I L I T Y                          IN      UTAH
• Development of informa-
  tion delivery outcomes of
                              GOED is looking at the broad impact of broadband adoption on the overall Utah
  broadband adoption helps    economic climate. Tara Thue of GOED is leading the charge to build a baseline of
  GOED understand broad-      broadband consumption, and a strategic plan for ensuring this important infra-
  band capability in the      structure is available for our future economic growth. Tara is relying on the talents
  State                       of DTS resources in AGRC to develop the information delivery outcomes of broad-
                              band adoption in Utah, and working with Utah Interactive to provide an outreach
                              channel to help Utahans understand the value of broadband in their communities.
Page 2                                                                            Governor’s Office of Economic      2010


                                      H E A LT H C A R E R E F O R M
 1 State Office Building, 6th Floor
 Salt Lake City, UT 84114
 Phone: 801-538-3000
 Fax: 801-538-3622
 www.dts.utah.gov                     Health Care Reform continues to evolve in Utah. Led by a new GOED team, the
                                      OCHS (Office of Consumer Health Services) has successfully executed a limited
                                      launch web site for enabling a defined contribution approach to Health Insurance,
 • Health Care Reform Web             and has turned their attention to a few large employers. The initial launch in-
   site is best in class Health       cluded small employers and cooperation amongst major health insurance carriers,
   Care Exchange vehicle
                                      producers, employers, and agencies. In a true team effort, OCHS worked with mul-
                                      tiple vendors and DTS to implement a leading edge web portal that the nation is
                                      watching as a best in class Health Care Exchange vehicle.



                                      REDESIGNED WEB                              SITE

 • Redesigned GOED Web
                                      The Governor’s Office of Economic Development (GOED) completed its Web
   site helps further market-         Site in 2010, providing a new look designed to further marketing efforts for
   ing efforts for the State of       the state. Visit the site at www.business.utah.gov
   Utah
        Cor rections


                                                                                                                   2010
       A CCOMPLISHMENTS R EPORT

• Software Project Govern-
  ance model creates a clear   S O F T WA R E P R O J E C T G OV E R N A N C E
  partnership between DTS
  and UDC                      MODEL
                               DTS management worked with the UDC Executive Office to create and implement a new governance
                               model which specified how new IT projects are requested, approved, worked, and tracked.

                               The model creates a clear partnership between DTS and Agency staff. It outlines the roles that need
                               to be filled and their responsibilities. The Agency senior leaders are much more involved in directing
                               projects and establishing priorities. They chair the Stakeholder committee, provide a business lead
                               that works very closely with the technical project lead in determining project tasks, as well as provid-
                               ing resources and oversight on business / agency tasks required in the project. This model has been
                               very effective in assigning, developing, and implementing new projects.




                               O - T R AC K R E L E A S E 4 . 0 2                                         AND            4.03
                               O-Track is UDC’s mission critical Offender Management System; it is utilized extensively by UDC Cor-
• O-TRACK enhancements         rectional Officers in the daily management of inmates. It contains inmate personal information as
  allow all staff to use the   well as tracks the location, movement, and transportation of inmates between facilities. It also con-
  same tool to create and      tains a historical record of any inmate incidents.
  manage common case
  action plans                 O-TRACK 4.02 made changes to the Name/DOB/SSN fields in the O-TRACK database. It also
                               changed the application so that it no longer required a USP# (Utah State Prison Number) for Offend-
                               ers. The release also fixed an assortment of other bugs and made other small enhancements.

                               O-TRACK 4.03 created the capability to generate a Case Action Plan that would be used by the UDC
                               Prison, the Inmate Programming Division and the Probation and Parole division. As far as we know,
                               this is the first time that Institutional staff, programming staff and Probation and Parole staff have
                               used the same tool to create and manage a common case action plan to help the offenders to be
                               successful after being released.


• Video Conferencing im-
  proves security for in-
  mates and reduces trans-
                               V I D E O C O N F E R E N C I N G E X PA N S I O N
  portation costs
                               Video conferencing has continued to expand as we now have conducted hearings in Florida, Mon-
                               tana, Nevada, & Utah in the Federal, District, & Justice Courts. AP&P continues to use VIACK in many
                               aspects including supervisors meetings, committees, & at times day to day contact. IPP has just
                               started setting up for use in the County Jails. Medical has been using it for weekly psychological
                               evaluations and recently looked at other uses at the AP&P centers.

                               VIACK has also been used of other type of hearings like the Ronnie Lee Gardner hearings. UDC has
                               also used it weekly for attorney visits. A few months ago the US Immigration & Customs Enforcement
                               (ICE) installed a $40,000 POLYCOM system that is being used for immigration interviews. This sys-
                               tem improves security for inmates that no longer have to be transported, and it saves transportation
                               costs all around.
Page 2                                                                                    Corrections                                    2010


                                  BUSINESS INTELLIGENCE
                                  Over the 2010 fiscal year, the Business Intelligence team converted the Inmate Roster to the
                                  UDCstat application, making it easier for staff to get the information they need related to inmates.

                                  DTS implemented the Level of Service Inventory (LSI) project providing reports that display LSI Risk
                                  Distribution and Risk Time On information. This data is used by officers and agents as they work with
 • Several BI projects have       offenders and gives the employee an understanding of potential issues or concerns related to the
   resulted in a very positive    offenders they are working with.
   response
                                  The Substance Testing data mart project will be implemented soon. This data mart provides sub-
                                  stance testing information related to the offenders and allows the agent to view historical information
                                  on drug testing so that the agent can decide if and what to test, based on what drugs have been
                                  problematic in the past.

                                  The BI team had the opportunity to participate in a proof-of-concept project to demonstrate the func-
                                  tionality of a dashboard for the Governor. As a result, the BI team successfully created two popula-
                                  tion count data cubes, for the first time, to display Corrections' data dynamically to Governor's staff.
                                  The response was very positive.


                                  W E B A P P L I C AT O N S
                                  Over the past year, the web development team has completed the following projects:

 • Many new Web Applica-
   tions result in cost savings      Food Services Application - This allows the Department of Institutional Operations (DIO) to use
   and increased efficiency            information from inmate counts and scheduled menus and meals to order the correct amount of
                                       ingredients from the warehouse to create the appropriate number of servings for the locations
   for UDC
                                       where inmates are fed. This new system is saving thousands of dollars in wasted servings and
                                       ingredients.


                                     Staff Information - This system tracks all of the information about staff that is needed by DIO to
                                       run their operations efficiently and effectively. This system has saved time in making needed
                                       information easily available to appropriate staff.


                                     GRAMA Request Tracking -This system tracks all of the requests for documents and records
                                       made to the Department of Corrections including who worked on the request, if the request was
                                       approved or not, and which documents were sent to the requester.


                                     Web Sites - Over the past year, UDC programmers have rewritten UDC’s public facing web site,
                                       implementing several templates developed by Utah Interactive. This has given the public site a
 • M-TRACK maintenance                 common look and feel and a professional appearance. DTS staff also worked closely with UDC
   included fixing over 57             PIO, Steven Gehrke, Deputy Executive Director, Mike Haddon, and Utah Interactive to create a
   top priority requests               news release capability on the public facing web site to provide information to the media.



                                  M - T R AC K M A I N T E N A N C E
                                  M-Track is UDC’s mission critical Electronic Medical Records system that contains inmate medical
                                  history and treatment information. During the past fiscal year, DTS Software worked on and imple-
                                  mented seven maintenance and enhancement releases. Maintenance included fixing over 57 top
                                  priority change requests, fixing and enhancing processes around medical orders, checking and notify-
                                  ing staff of allergy issues, and strengthening the security groups to provide better separation of du-
                                  ties. Another release centered on making changes to M-TRACK so that the vendor supplied drug inter-
                                  action information continued to work after the vendor’s file formats changed.
Page 3                                                                                  Corrections                                     2010


                                D AT A C E N T E R C O N S O L I DAT I O N
                                The UDC Data Center (Draper) was successfully migrated to the Salt Lake Data Center. The migration
                                covered the following areas:
                                   53 servers both physical and virtual were moved to the Salt Lake Data Center virtual environ-
                                     ment. Virtualization of servers will allow quicker restoration of failed services and easier up-
                                     grades of overworked servers.
 • Data Center Consolida-          GroupWise - Moved GroupWise PO to the Salt Lake Data Center and eliminated one post office
   tion provides more reli-          by moving the users to the cluster. This will simplify the architecture and allow for easier mainte-
   able environment and              nance and troubleshooting.
   responsive service              Consolidation to Linux Cluster - DTS consolidated the users at the Admin building, Draper Prison
                                     and UCI on to the Novell OES2 Linux cluster. This provides a more stable, more reliable environ-
                                     ment.
                                   M-Track move - Migrated M-Track from a shared to a dedicated server. This provides more reli-
                                     able, more responsive service.




                                W E B O - T R AC K P R O J E C T
                                UDC’s current Offender Management System was developed as part of the National Consortium of
                                Offender Management Systems (NCOMS), which was created and led by representatives from Utah.
                                The system has been in use since the mid 1990’s. The system is stable, but utilizes an aging techni-
 • Web O-TRACK project          cal architecture and lacks some functionality. The initial analysis phase considered the following
   replaces aging technical     options:
   architecture and increases
   functionality
                                   Continue using / maintaining the PowerBuilder version of O-TRACK
                                   Purchase a COTS product
                                   Implement the newest NCOMS version of O-Track (Java based)

                                The analysis included technical research and analysis on PowerBuilder, discussions with vendors that
                                provide Offender Management Systems as well as discussions with state Correctional staff (technical
                                & business) that utilize these products. The analysis also included discussions with NCOMS member
                                states that have either completed implementation of the new version of O-Track or that have projects
                                underway.

                                Based on a lack of funding and a need for additional functionality, UDC determined that the best
                                approach would be to pursue modification and implementation of the NCOMS Java based version.
                                The New Mexico Department of Corrections has a project underway to replace their existing Power-
                                Builder version of O-Track with the Java version. After discussions with their business and technical
                                staff, UDC decided that they wanted to follow their example.

                                During the past year, we have received the New Mexico Field Operations (F-TRACK) module, made
                                changes to the infrastructure so that the product works on top of the UDC database, performed a gap
                                analysis, and began development on the first modules of F-TRACK: Referrals and Supervision. The
                                Referrals piece has been completed and the F-TRACK module will be completed by October 2010.
Page 4                                                                                      Corrections                                  2010


                                      D E V E L O P E R T R A I N I N G ( JAVA )
 1 State Office Building, 6th Floor
 Salt Lake City, UT 84114             The Web O-Track project requires that we re-train our existing PowerBuilder developers in Java. The
 Phone: 801-538-3000                  transition of their skill set is critical to the success of the Web O-Track project.
 Fax: 801-538-3622
 www.dts.utah.gov
                                      A $40,000 grant from the Commission on Criminal and Juvenile Justice (CCJJ) was utilized to secure
                                      instructor led training in JAVA, Struts 2, Hibernate, Spring, Web Components and Java Server Faces
 • Developer training in-             for our DTS/UDC programmers. The training started in November 2009 and was completed by Febru-
   creases skill sets                 ary 2010. This training will help the PowerBuilder staff transition to the Web development platform
                                      from PowerBuilder.




 • Offender Trust Account-
   ing allows agency to be            OFFENDER TRUST ACCOUNTING
   GAAP compliant
                                      This project takes the functionality of Offender Trust Account (OTA) in O-TRACK and puts it into the
                                      Navision based Accounting system used by the Finance Bureau at the Department of Corrections.
                                      The main benefit of this project is to place the trust account into a GAAP compliant accounting sys-
                                      tem with all of the appropriate safe guards and controls. This project will be completed soon and will
                                      be implemented in mid July.




                                      N AV I S I O N O F F E N D E R A N D
                                      R E C I P I E N T M A N AG E M E N T
 • NORM increases Finance             This project implemented several electronic banking features in NORM including using kiosks and
   efficiency                         several on-line and telephone processes to deposit funds on an inmate, probationer, or parolees’
                                      accounts. This process makes it easier for individuals to send money into the accounts and saves
                                      time in Finance because cash management personnel do not need to manually enter this data into
                                      NORM.




 • Redmine saves annual               REDMINE FOR REQUEST/BUG
   maintenance cost
                                      T R AC K I N G
                                      The Software Development team implemented Redmine to be used for the request and bug tracking
                                      system. This allowed us to discontinue the use of Heat, saving significant ($15k) annual mainte-
                                      nance costs.
        Tr a n s p o r t a t i o n


                                                                                                                 2010
       A CCOMPLISHMENTS R EPORT

• Enhancements to High-
  way Asset Management          H I G H WAY A S S E T M A N AG E M E N T
  System provide better
  performance measurement       SYSTEM ENHANCED
  and potential impacts
  through what-if scenario      Enhancements to UDOT’s Asset Management System have improved engineers’ ability to better opti-
  analysis                      mize funding for the Bridge and Pavement Preservation Program through more efficient utilization of
                                limited budgeted funds. This improvement is especially important in today’s difficult economic envi-
                                ronment.

                                In addition, configuration changes and improvements to the Asset Management System with the
                                creation of new performance measures, as well as improvements to existing measures, better facili-
                                tate the cross-asset optimization of Utah’s extensive highway assets. Better, more flexible perform-
                                ance measurement also allows UDOT’s senior leadership to weigh the practicability, trade-offs, and
                                potential impacts of various alternatives through what-if scenario analysis.




                                B R I D G E / S T R U C T U R E M A N AG E M E N T
• New Bridge/Structure          SYSTEM
  Management System
  makes critical information    Development began on the Bridge/Structure Management System, providing a central data reposi-
  more readily available and    tory for information about the many bridges and other structures within UDOT’s highway system. The
  easy to maintain              new system will make critical information such as structure location, structure type, construction
                                method, engineering statistics, and Accelerated Bridge Construction (ABC) elements, which have
                                been scattered across various small manual systems, more readily available and easy to maintain.

                                Development of this system will enable UDOT to quantify and analyze construction cost savings using
                                Accelerated Bridge Construction, and will reduce the cost to collect and analyze this data. Better and
                                more consistent data quality from a common database of structure information will result in more
                                reliable reporting to management. Use of this system will result in better systems integration between
                                PDBS, ePM, Pontis and other applications in the future.




                                O P E R AT I O N S M A N AG E M E N T
                                SYSTEM
• OMS enhancements allow
  better utilization of high-   The highway maintenance management system (OMS) was enhanced to provide additional GIS func-
  way maintenance funding       tionality, the ability to transfer work request information to the work orders, add a total cost from
                                person days to the plan matrix window and break out labor costs between maintenance and con-
                                struction. These improvements will make better utilization of highway maintenance funding.
Page 2                                                                                         Transportation                                2010


                                      P R O J E C T W I S E I M P L E M E N T AT I O N
 1 State Office Building, 6th Floor
 Salt Lake City, UT 84114
 Phone: 801-538-3000                  ProjectWise provides engineering file management advantages over standard document systems
 Fax: 801-538-3622                    because it not only stores many different types of documents, it also stores unique engineering CADD
 www.dts.utah.gov
                                      design files. Along with the engineering drawings, it stores “meta data” associated with the drawings
                                      so they can be opened and changed using CADD tools. This feature makes “live” drawings available
                                      to anyone in the state and saves a great deal of time and improves accuracy by providing one place
      ProjectWise has the ad-       for all types of documents, including engineering drawings and improves coordination between divi-
        vantage over typical          sions and contractors.
        document systems be-
        cause it stores many
        different types of docu-      During FY10 the following actions took place:
        ments, including unique
        engineering design files.        Additional migration of documents from an unsupported system to ProjectWise.
                                         System performance was improved.
                                         Engineering and other personnel were trained and moved to the ProjectWise environment.
                                         ProjectWise was upgraded to a new general release.
                                         Security issues were resolved.




       Initial stage of the
                                      T R A N S PA R E N C Y I N G OV E R N M E N T
        “Transparency In Govern-
        ment Spending” system
                                      SPENDING SYSTEM
        implemented to provide
        roadway project funding
        & expenditures informa-       Transparency in Government Spending (TIGS) is a web-based system to allow users the ability to de-
        tion.                         termine where roadway project funding comes from and how it is being used. Architected and built
                                      around UDOT’s Final Four Strategic Objectives and the Legislative Funding Picture, TIGS is designed
                                      to utilize the Data Warehouse and other data sources to provide current and consistent information.

                                      This system is designed to be used by a variety of users from UDOT management to legislators and
                                      citizens. In future releases, the system user will be able to drill down to greater detail or roll up to
                                      more summarized information. Information will be provided in a variety of ways, utilizing tabular re-
                                      ports to visually enhance graphic presentation.

                                      The following actions were taken in FY10:


                                         Changed program to allow those maintaining the system to change the text on the pages without
                                           requiring a redeployment of the application for every change.
                                         Functional areas of the website are consistent with UDOT’s final Four Strategic Objectives.
                                         Charts, tables, views, search functionality were created.
                                         Designed and created TIGS back-end system which taps into the UDOT Data Warehouse, finan-
                                           cial and operational databases.
                                         Program created to interface with and feed project accounting data from ePM to TIGS.
                                         Facilitated the development of various reports, such as the ‘Rainbow Sheet’.
         Insurance


                                                                                                                  2010
       A CCOMPLISHMENTS R EPORT

• Health Insurance Agent        H E A LT H I N S U R A N C E AG E N T S E A RC H N E A R YO U
  Search Near You facili-
  tates reform related inita-
  tives
                                    State of Utah Healthcare Reform legislation
                                created the need for a State Internet portal to
                                facilitate reform related initiatives. The Insur-
                                ance Department is heavily involved in several
                                related projects. One of the projects is a
                                “Health Insurance Agent Search Near You.”
                                    Health insurance plans provide comprehen-
                                sive medical coverage and long-term financial
                                protection for you and your family. Families and
                                individuals who don't get insurance through
                                their employer may use this site, http://
                                www.utah.gov/agent-search, to find an insur-
                                ance agent broker, purchase direct from a car-
                                rier, or compare individual health insurance
                                plans side-by-side.
                                    The Agent Near You search was created to
                                support the State of Utah’s Health Exchange
                                http://exchange.utah.gov.
                                    Using Google Maps, the Utah Insurance
                                Department’s (UID) Insurance Agent database
                                added geocode functionality. The Agent Search was created as a cooperative effort with the UID, Of-
                                fice of Consumer Health Services, Sircon Corporation and Utah Interactive.
                                    The Agent Near You search allows a person to enter their address and then find a list of licensed
                                health insurance agents within a specified range anywhere in Utah and the six surrounding states.



                                E M C D O C U M E N T U M & K O FA X U P G R A D E
• EMC Documentum &                 The Insurance Department uses Documentum
  Kofax Complaint & En-         and Kofax for enterprise content management.
  forcement Upgrade pro-        Currently the primary use of Documentum and
                                Kofax is handling consumer complaints and mar-
  vide an enterprise ap-        ket conduct case files. A major upgrade has been
  proach of supplying sys-      deployed for the EMC Documentum and Kofax
  tems and functionality to     systems including moving Documentum to a
  several State departments     shared Linux platform and virtual server environ-
  and agencies.                 ment as part of Utah’s data center consolidation.
                                   The Department of Environmental Quality (DEQ) and the Utah Insurance Department (UID) now
                                share the same infrastructure using the Linux platform for EMC Documentum and share a Kofax im-
                                aging server using an enterprise approach of supplying systems and functionality to several State
                                departments and agencies.
                                   UID’s consumer complaint and market conduct workflows were updated and enhanced as part of
                                porting Documentum from version 5.4 SP3 To version 6.5 SP2. Kofax was ported from version 6.0 to
                                version 9.0 and Visual Basic to Visual Basic .NET.
                                   UID’s eRoom https://exchangeforum.utah.gov was upgraded from 7.3 To version 7.42.
Page 2                                                                                      Insurance                                2010


                                      C A S E M A N AG E M E N T F O R I N S U R A N C E
                                      F R AU D D I V I S I O N
 1 State Office Building, 6th Floor
 Salt Lake City, UT 84114                 The Utah Insurance Department’s (UID)
 Phone: 801-538-3000
 Fax: 801-538-3622                    Insurance Fraud Division had a need to imple-
 www.dts.utah.gov                     ment a new case management system to
                                      replace a legacy system dating back to 1996.
                                          The Insurance Fraud Case Management
 • New Case Management                module in Sircon For States from Sircon Cor-
   for Insurance Fraud Divi-          poration has been deployed for the UID’s
   sion replaces legacy sys-          Fraud Division.
   tem, enhancing the                     In addition to case management function-
   agency’s ability to fight          ality, the module has a web service interface
   insurance fraud.                   to the NAIC (National Association of Insurance
                                      Commissioners) Online Fraud Reporting Sys-
                                      tem (OFRS). The interface will allow insurance
                                      fraud information from the NICB (National
                                      Insurance Crime Bureau, ISO (Insurance Ser-
                                      vices Office) and the NAIC’s OFRS to be
                                      down-loaded directly to the case manage-
                                      ment module.
                                          The new case management system en-
                                      hances UID’s ability to fight insurance fraud.


                                      S I RC S H A R E WA R E D E P L OY M E N T
                                          A SIRC (Sircon Insurance Regulator’s Consortium) Shareware Server with automated non-resident
                                      agent renewals PDB National Association of Insurance Commissioners (NAIC Producer Database) and
 • SIRC Shareware Deploy-             RIRS (Regulator Information Retrieval System) checks was deployed. The server serves as an inter-
   ment serves as an interface        face from Utah, Georgia, Colorado, Oklahoma, Virginia, Wisconsin and Idaho Insurance Departments
   between several States             to the NAIC and NIPR (National Insurance Producer Registry).
                                          Ongoing development also includes a web service interface to the NAIC’s Online Fraud Reporting
                                      System (OFRS). This allows Insurance Fraud information from the NICB (National Insurance Crime
                                      Bureau), ISO (Insurance Services Office) and the NAIC’s OFRS to be downloaded to State Insurance
                                      Fraud Divisions’ case management modules.


                                      PROJECTS
                                       Offer superior service and support to UID through DTS.
 • Several projects have
   helped improve efficien-            Implement business driven technology needs.
   cies for the agency                 Implement Healthcare Initiatives to support Health Care Reform.
                                       Implement Sircon for States Paid enhancements.
                                       Implement Utah Interactive based application enhancements.
                                       Enterprise Content Management Roadmap and Implementation.
                                       Track desktop and applications support calls and resolution time.
                                       Track and improve number of first contact resolutions for applications support calls.
                                       Business resumption plan (CoOP) that is based on the “Ops Plan is the CoOP Plan” concept.
                                       Expand capabilities for application deployment, desktop patching, monitoring and imaging.
                                       Expand application functionality and availability monitoring.
                                       Fully implement subversion for all in-house development work.
                                       Fully implement JIRA or Mantis for development bug tracking.
                                       Move Sircon Data Center from Chicago / Madison to Dallas / Atlanta
        L ab o r C o m m i s s i o n


                                                                                                                 2010
       A CCOMPLISHMENTS R EPORT

• Applications developed
                             DEVELOPMENT OF WEB
  using a web application
  provides information
                             A P P L I C AT I O N F R A M E W O R K
  online                     Labor Commission applications have functioned well for many years but are approaching end of life,
                             having been built on older technology whose support from vendors is ending. During 2010, the first
                             application to be developed using a web application framework built with Flash/Java was imple-
                             mented. The Miner Certification system tracks testing and certifications for Utah’s miners and makes
                             the results available online.




                              INTEROPERABILITY WITH FEDERAL
                              A N D P R I VAT E P A R T N E R S
                             The Labor Commission is committed to developing applications and enhancing new ones that will tie
                             tightly with those of both federal and private partners. The intent of this direction is to reduce costs
• Interoperability reduces   and increase the accuracy of the systems. In 2010, a number of projects were completed to move
  costs increases accuracy   this goal forward. Online reporting by medical providers of First Report of Injury information to the
                             Labor Commission was implemented. Electronic data exchange between Antidiscrimination Division
                             application and Federal EEOC systems was completed and moved to production. Electronic data
                             exchange between the Uninsured Employer Fund application of the Industrial Accidents Division with
                             third party insurance adjusters as well as an electronic data exchange with OSDC through the states
                             Data Warehouse completed. A Public Notification system implemented to facilitate automated elec-
                             tronic notification of public meetings and schedule changes to subscribers.




                              D AT A C E N T E R C O N S O L I DAT I O N
                             The ULC data center was completely moved to the State Office Building and the center was closed
                             down. Significant modifications to the existing applications were required to make the applications
                             function in the environment.



                              C O N T I N U E D I M P L E M E N T AT I O N                                                OF
                              O N L I N E A P P L I C AT I O N S
                              The Labor Commission continued in 2010 to direct projects that lead to making more state functions
                              available online. The Labor Commission intranet web site was launched. Online Credit Card Process-
                              ing for Division of Boiler and Elevator Safety and Industrial Accidents was implemented. Existing ap-
                              plications were updated to receive credit card processing functionality. Also implemented was a
                              document mine and search engine capability for all public decisions issued by the Adjudication Divi-
                              sion, Administration, and Utah OSHA. These decisions and documents are available publicly via the
                              Labor Commission search engine. Numerous enhancement and maintenance projects were com-
                              plete that update the existing user as changes in legislation, business rules, and processes evolve
                              and change.
        Ta x C o m m i s s i o n


                                                                                                                 2010
       A CCOMPLISHMENTS R EPORT

                               C E R T I F I E D T A X R AT E S
• Property tax rates are now
  certified in an open, web-   Each year hundreds of taxing
  based process to which all   entities such as counties, cities,
  interested parties have      and school districts calculate
  access.                      property tax rates. These are
                               complex calculations based on
                               detailed legal requirements de-
                               fined by statute. Until now this
                               was done by mailing CDs, lots of
                               faxes, numerous telephone con-
                               versations and many spread-
                               sheets. This year, though, the
                               Property Tax division rolled out a
                               new web-based system dubbed
                               CTR for Certified Tax Rates.
                               Certified Tax Rates allows for the
                               entry of all necessary property
                               values and budget information,
                               enables users to see the interme-
                               diate calculated amounts that
                               determine the certified rates,
                               produces numerous reports, and Certified Tax Rates System, Rate Detail screen for Davis County
                               calculates the certified tax rates.
                               Each step in the process is visible to everyone involved, with color indicators showing the completion
                               of each step. Prior year rate detail was converted so this system could be the one place to go for cer-
                               tified tax rate information. Guests can login to view the information making certified tax rates more
                               transparent, an issue of growing importance to government in this internet age.
                               While we can’t quantify time savings or the business benefit of making this process more visible yet,
                               feedback from those involved is positive. Accuracy and timeliness have improved, corrections can be
                               made more quickly and confidence in the resulting rates is growing. Future enhancements will more
                               fully automate the process, linking entity systems to CTR.




                               D AT A C E N T E R C O N S O L I DAT I O N

• Tax servers were success-    A key focus during FY2010 has been the consolidation of servers into the data center on Capitol Hill.
  fully consolidated with      For Tax this meant moving nearly 100 servers without disrupting day-to-day business. Rather than
  minimal impact to busi-      simply comply with this mandate, DTS worked with Tax to accomplish a little bit more than what was
  ness operations.             expected. Several applications were updated to newer versions of the underlying technologies, some
                               applications that were no longer needed were eliminated, and other applications were moved from
                               Sybase to SQL Server or Oracle to reduce maintenance costs. Together with Tax DTS identified the
                               opportunity to use a commercial records management package for which Tax was already licensed in
                               place of a custom built system.
Page 2                                                                                      Tax Commission                                2010


                                      ARCHES PROJECT (GENTAX®)
 1 State Office Building, 6th Floor
 Salt Lake City, UT 84114
 Phone: 801-538-3000                  With several major tax types implemented in GenTax®, the focus for FY2010 became the Taxpayer
 Fax: 801-538-3622                    Access Point (TAP) module. Using TAP, taxpayers can file returns, make payments and/or manage
 www.dts.utah.gov
                                                                                              their account via the internet. This capabil-
                                                                                              ity had already been implemented for Inter-
                                                                                              national Fuel Tax (IFTA) and the Interna-
 • Taxpayers can now file,                                                                    tional Registration Program (IRP) for motor
   pay and manage their indi-                                                                 carriers. During FY2010 this was expanded
   vidual income and sales                                                                    to individual income tax and sales tax.
   accounts via the Web.                                                                      For the 2010 filing season, taxpayers filed
                                                                                              38,700 income returns, 70,700 sales re-
                                                                                              turns and 8,700 motor carrier returns.
                                                                                              About 63,000 payments were made totaling
                                                                                              $605 million.
                                                                                              Tax also made changes to comply with the
                                                                                              IRS eFile program. Modernized eFile, as the
                                                                                              IRS calls it, is now in place for individual
                                      Taxpayer Access Point sign-in screen                    income, corporate and partnership taxes.
                                                                                              Filings for 2009 business returns increased
                                                                                              ten-fold over 2008 tax year returns.




                                      ENHANCEMENTS
 • System support for new             Each year the legislature meets and enacts legislation that affects existing systems. Together, Tax
   legislation consistently           and DTS have consistently met legislative deadlines each year, including 2010.
   meets deadlines.                   Meanwhile, Tax identifies its own desired enhancements to these systems. DTS staff work with Tax
                                      to prioritize these requests and then implement as much as possible. Examples for 2010 include a
 • Security improvements              reconnection option for motor vehicle enforcement officers working in the field, upgrades to the com-
   ensure Tax upholds the             mercial software used to manage warehouse inventory, data caching to improve the performance of
   public trust.                      the motor vehicle titling and registration application, and many others.
                                      DTS continues to give significant attention to enhancing security. A key focus for FY2010 was the IRS
                                      Safeguard Review conducted mid-April. While opportunities to improve were identified, the IRS found
                                      Tax making a good-faith effort to comply with their requirements and maintain an environment that
                                      upholds the trust placed in the agency by taxpayers.




                                      HIGH SPEED SCANNING
 • Tax seeks improvements
   in paper processing to             While taxpayer use of electronic file and pay options continues to
   provide better customer            grow, the volume of paper handled by Tax remains significant. Sev-
   service.                           eral years ago Tax began scanning many of the paper documents,
                                      providing for faster processing and improved customer service using
                                      electronic images rather than movement of paper. Unfortunately, the
                                      vendor of the original software failed to update or improve this soft-
                                      ware over time. During FY2010 Tax identified and selected a new
                                      vendor to begin replacing this software.
                                      So far individual income, corporate and partnership tax types have
                                      been moved to the new software. Other tax types will be moved in       J&B Public Sector Solution
                                      FY2011 along with tax types not yet scanned. Tax expects noticeable
                                      improvements in the paper process, continuing the effort to provide
                                      the best possible service to taxpayers.

				
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