The Aviation Magazine for Customers of Fraport AG 4/2005
quality at lower cost
Air Base era ends
Ground Handling Night
Terminal 1 grows
2 Editorial Aviation World 4/2005 Contents 3
slow economic growth and continu- capacity again, thus providing addi- Cover story
ously high unemployment figures tional slots for customers. On the
were again the dominant issue this south side of the airport, the MD-11 Fraport targets quality performance and cost control 4
year. Large companies had to lay off hall for Condor is nearly ready to go
staff, shut down operations or relo- into service, CargoCity South was World of FRA
cate the company to a foreign location. developed further, and it was finally
All in all, this was a depressing situa- possible to start work for the long- Successful test debut for A380 at Frankfurt 7
tion. Despite this, Fraport AG has fought over Airbus A380 hall. Fraport seals Lufthansa handling contract 7
been able to achieve growth in all Innovative winter de-icing from N*ICE 16
areas of business and is likely to end In the existing passenger Terminals 1 Declared capacity to rise in summer 2006 16
the year with a record of more than and 2, building modernization meas- New head for Fraport VIP Service 18
53 million passengers. ures that everyone can see are under More flights at FRA in winter 2005/06 timetable 18
way. This work incorporates fire pro-
Decisive for the continued positive tection measures, renovation and Performance
growth of Frankfurt Airport is the improvements for the passenger are-
attractiveness of this unique trans- as. The long-awaited extension of Airport Conference Center offers top meeting facilities 8
portation hub of air, road and rail Hall C in Terminal 1 has been started. Safety management system installed at Frankfurt Airport 9
connections in the heart of Europe. Among the other measures, imple- Punctuality improves through Future for FRA partnership 21
Scheduled airlines use the synergies mentation of the EU security regu- Positive results from airline contract manager survey 21
Dear reader, of this hub to consolidate and opti- lations takes prime position.
mize their networks with the aim of Portrait
an eventful and, for Frankfurt Airport, running their operations more effec- All in all, once all the work has been
very successful year is coming to an end. tively and at lower costs. Lower unit completed, we will have modern, Continental Airlines expands flights to Europe 10
costs combined with high quality customer-friendly terminals. As part
After 60 years’ presence here, the levels are urgently needed in order of this, we and our customers unfor- Development
American military forces are giving to remain competitive. tunately have to live with countless
up their air base on the south side of restrictions on a temporary basis. Terminal 1 expands passenger and retail capacity 12
the airport and are moving to Ram- The expansion of the airport is of
stein and Spangdahlem. For Frankfurt enormous importance for the whole The airport community comprising Spotlight
Airport as a purely civil airport, this region. If new jobs are to be created the airport operator, service firms and
opens up large-scale opportunities and secured here, then the airlines users is called on to get actively in- Soccer-crazy at Ground Handling Night 14
and new perspectives to develop the must be provided with planning cer- volved in the development of the
Frankfurt airport system. tainty in order to develop their traffic. airport in the interests of its (internal Personality 17
The expansion programs that have and external) customers. This is to
We should like to express our clear been started must take hold and be guarantee the further expansion of
gratitude to the US military for their turned into facts. The Landing Run- the airport location. Only in this News
cooperative behavior over the past way West and Terminal 3 are the only manner will we be able to ensure
decades. In particular, the countless right steps into the future. The airport that jobs are maintained and to help New shopping marketplaces for Terminal 1 19
cases of support in emergencies, fire operator and the airlines understand create new jobs in the future. Attractive prizes in Christmas competition 19
extinction activities and the humani- the concerns of nearby residents and US Airways flies in new colors 23
tarian aid they provided during all are making efforts to further reduce On this note, I should like to wish all
these years come to mind. I should the noise impact and emissions of you a successful and peaceful 2006. Fraport worldwide
like to wish them a safe landing at through the noise protection pro-
their new home! grams and the use of state-of-the-art ICTS Europe expands and wins new contracts 20
aircraft. The much-criticized A380,
During the course of this year, epidem- for example, is the quietest wide- Procedure
ics, famines and natural catastro- body aircraft of its type. Yours sincerely,
phes on a previously unknown scale Security controls for Frankfurt Airport apron area 22
have impacted on nearly all conti- Several projects successfully taking us Screening widened to transfer baggage 23
nents. These were accompanied by along this path were put into action Thomas J. Pembroke
military or terrorist actions in many or introduced this year. It was finally Chairman, Airline Operators Committee Newsticker 24
parts of the world. In Germany, the possible to increase the declared Frankfurt
Milestone for FRA as US Air Base closes 26
4 Cover story 3/2005
Aviation World 4/2005 Cover story 5
Focusing on quality performance through to boarding. There are various
points where delays can occur, such as
check-in, security and immigration. We
want to reduce waiting times at these
and cost control points. Due to extra security checks,
however, the automation of processes
has been somewhat held back.
Growth continues at Frankfurt Airport Security regulations at airports are
increasing considerably. How has the
introduction of the latest regulations
2005 has been a year of successes but also of challenges for Fraport and Frankfurt Airport. Aviation World spoke with Volker Zintel, gone, and what lies ahead?
Executive Vice President of Fraport’s Traffic & Terminal Management, Airport Expansion, Security division, and Peter Schmitz, Senior Zintel: The 100 per cent screening of
passengers and goods has been success-
Executive Vice President, Fraport Ground Services, about this year’s developments and the outlook for 2006. fully implemented without any big
delays. A major security-related mea-
Further traffic growth, airport expansion and terminal modernization along with efficient operations and sure in recent months was the first stage
quality handling are key issues for Volker Zintel and Peter Schmitz. of the separation of transit passengers.
This year has been a mixed one for the cent in ramp handling at Frankfurt Airport. Zintel:The new runway is absolutely vital I am pleased to say that this has also
industry with good market growth but This slight loss of market share is the for the future of Frankfurt Airport. It will been introduced without large delays.
also difficulties. What were the major inevitable result of liberalization and we increase capacity by 50 percent and gener- Service Level Agreements with a num- without the trilateral cooperation. At The next measure from a security per-
successes this year and what challenges can be satisfied with this figure. In freight, ate more available slots for airlines. At ber of customers, including Lufthansa. the same time, we are maintaining good spective will be the extension of the
have you faced? the model of outsourcing freight activities present we have 83-84 coordinated move- There are about 14 quality criteria, one punctuality levels. There are various Critical Parts regulation on screening
into Fraport Cargo Services has proved ments per hour. With the new runway, of which is delays. For the airline, the factors that impact on airport punctual- of crew and airport staff to the airport
Zintel: One major success is that Frank- itself during the first full year of business however, we would have 120 movements off-block time is a key issue. Compared ity: ground handling, flight punctuality apron area on January 1. Looking fur-
furt Airport has again achieved good in 2005, both in terms of financial results per hour. This expansion would enable to other large airports, we have a very from other airports, and terminal oper- ther ahead, a major issue that we will
traffic results this year. For example, we and from an operational perspective. FRA to maintain its position as a leading good performance. ations. The most common reason for a tackle next year will be 100 percent
have good passenger figures with 2-2.5 European hub. delay is a missing passenger whose baggage screening.
per cent growth. Flight movements have The best news is that after long, hard Nevertheless, the financial pressure on bags have to be offloaded. Despite all
increased by three per cent which is an negotiations we finally secured the han- We have made good progress with the us is increasing constantly. Our key these factors we have the best punctu- One point I would like to stress, how-
excellent result for this airport considering dling contract with Lufthansa, our main planning this year. The public hearing is response is to intensify cost reduction. ality performance among comparable ever, is that all that can be done from a
currently taking place in Offenbach and
that it is so intensively used. Furthermore, customer, for five years. For Fraport Ground handling is a labor-intensive airports. technical point of view. The costs are
we expect this to be finished next spring.
the maximum takeoff weights (mtow) have Ground Services, this means that 3,000 business, and personnel costs make up horrendous, however. In the USA the
The next stage would be formal planning
increased by nearly four percent this year. employees have a secure job for the next approval which we expect in 2007. Once 55 percent of our total costs. We have This combination of performance and government has financed most of the
Looking ahead to 2006, we have suc- five years. At the same time, we face a that has been granted, we would be able therefore undertaken a series of measures punctuality is important for our cus- additional investment. But in Germany
ceeded in securing an increase in coor- financial challenge because we had to to start construction of the new runway in as part of the Fraport internal cost sav- tomers. We are working closely with the additional security costs have been
dinated movements for next summer. reduce our prices as part of the negotiations. late 2007. Construction would take about ing program. For example, we now have Lufthansa on the punctuality issue. On passed on to the aviation industry,
This capacity increase is mostly due to two years, meaning that we could put the more third-party handling staff and we the landside, we have analyzed the which is a massive disadvantage.
the withdrawal of the US air base. Expansion of Frankfurt Airport with the new runway into operation at the end of have taken the first steps towards more terminal processes over six months and
planned new landing runway is vital for 2009. It would go into full service in the flexible working practices. have made some short-term and long- The European Commission wants to liber-
summer 2010 schedule.
Schmitz: Fraport Ground Services has the future. What progress have you made term improvements in processes. For alize the airport ground handling sector
achieved various successes this year. We during 2005 and what is the remaining The challenge remains the same for 2006; example, we are looking at the whole further. How is Fraport Ground Services
Once the new landing runway goes into
have secured a market share of 89 per timescale? operation, we plan to raise capacity gradu- more shift flexibility is of paramount passenger flow from arrival at the airport preparing for this new environment?
ally so we can offer additional slots. There importance. Essentially, we need to
is strong demand for slots at Frankfurt and improve our capability for better deploy-
at present we cannot match the demand. ment of our loading staff when there is
“ With the new With the new runway, however, sufficient
slots will be available for the following
heavy traffic on the ramp. Our challenge is
therefore not only to cope with the prob-
“ If the A380
runway, sufficient lem of rising costs but also to maintain our
high quality level. started flying
Ground handling is in a challenging situa-
slots will be tion at present. How can you offer the qual- Punctuality is a top priority for your airline to Frankfurt
ity that customers demand when you are customers. How has the Future for FRA tri-
available at FRA under such strong cost pressure? lateral cooperation with Lufthansa and tomorrow, we
Deutsche Flugsicherung helped in this
for the following Schmitz: That is indeed the crucial ques-
tion. How can we achieve quality at a
could handle it.”
time when customers are putting us Zintel: One major achievement of the
10-15 years.“ under such pressure? We see ourselves program is that we have been able to
as a quality provider, and quality levels increase the number of declared move-
are still good. For example, we have ments. This would have been impossible
6 Cover story Aviation World 4/2005 World of FRA 7
operational handling units. We will put What are your expectations for the avia- A380 makes successful world premiere at Frankfurt Airport
Lufthansa invests in the infrastructure operations such as tion market in 2006? What are the priori-
baggage, the passenger bridges and ties next year for the Terminal and Traffic The A380 made its highly successful The handling tests at FRA ran smoothly an A380 had been tested under real air-
Fraport to strengthen power supply into one unit. This will Management division of Fraport? world premiere at Frankfurt Airport on and no major areas of difficulty were en- port operating conditions. Airbus chose
intensify management focus on this area. Saturday, October 29, 2005. After a countered. Tests included docking a pas- Frankfurt for the practical tests due to the
partnership Zintel: We certainly expect the market smooth landing, the superjumbo under- senger bridge to the upper deck of the Air- airport’s advanced preparations for the
The A380 is coming to Frankfurt. How did to grow. Asia in particular will continue went a day of detailed ground handling bus A380 for the very first time, providing new generation of jet aircraft. “Handling
Deutsche Lufthansa AG has purchased the tests in October go, and what is the to be the main driving factor, while tests and other airport compatibility catering supplies to this section of the air- operations on the ramp proceeded as
a 5,01 per cent stake in Fraport AG for timing for commercial flights? growth in Europe will probably be checks before heading back to Toulouse craft using special lift trucks, providing a expected and, together with Airbus, we
about 170 million euros. The sharehold- slower. There will be more pressure on Sunday, October 30. Thousands of air- full range of supply and disposal services are delighted about the results,” stated
ing is designed to strengthen the system Zintel: Frankfurt was the first public air- from low-cost carriers on the large net- port visitors witnessed the historic arrival. as well as de-icing. It was the first time that Fraport Chairman Dr Wilhelm Bender.
partnership between the German airline port where the A380 landed, and we are work carriers. The whole industry is
and the Frankfurt Airport owner and really proud of that. The tests over the under massive pressure due to the rise
operator in competition with other weekend of October 29-30 showed that in jet fuel and security costs. A special supplement on the A380 at Frankfur t Airpor t is contained within this issue of Aviation World.
European airline-airport groupings. we are well prepared for the new mega-
“Our stake in the airport operator will liner. It puts us in a strong competitive It’s clear that airlines will try to pass on
intensify our partnership with Fraport position compared to other hubs. It’s this price pressure to us. After all, we are
and lastingly strengthen our airline’s fair to say that the years of preparation both a supplier and a partner for them.
business at the Frankfurt hub,” com- were exactly the right way to proceed. We must look at our costs, especially
mented Lufthansa Chairman and CEO All the Fraport departments and units personnel costs. We must operate with
Wolfgang Mayrhuber. involved in the A380 tests did an excel- a lean organization and become even
lent job. As far as the timing is concerned, more flexible in the future.
Fraport Chairman Dr Wilhelm Bender Singapore Airlines will be the first cus-
was equally positive: “We wholehearted- tomer to operate the A380, firstly to A major priority for our division next
ly welcome Lufthansa as a shareholder London and then to Frankfurt. Emirates year will be the ongoing modernization
in the company. Its financial investment also aims to fly the A380 to Frankfurt, of Terminal 1. There will still be an un-
will strengthen the successful system and Lufthansa, our home carrier, is due avoidable impact on airlines and airport
partnership between Lufthansa, Star to receive the first of its 15 A380s in 2007. staff. But we have to live with this in
Alliance and Fraport.” order to achieve our longer-term aim of
How successful were the handling tests for an enlarged and improved terminal for
Lufthansa's acquisition of shares does the giant A380 ? airlines and their passengers.
not have any negative impact on opera-
tions at Frankfurt Airport. In the future, Schmitz: We had a very ambitious What are the priorities for Fraport Ground
Lufthansa and Fraport sign new handling
Fraport will continue to cater to the check-list for the Saturday. We had to Services for 2006?
needs of all airlines serving FRA, with
the same dedication as before.
see whether all the different handling
activities worked in practice as we had Schmitz: The pressure on prices will
agreement for five years
planned. We tested all the equipment remain. We must continue to take mea-
and all the different services. What is sures to reduce our costs while main- Fraport AG and Deutsche Lufthansa have
important is that there were no unex- taining quality and ensuring smooth signed a new five-year service contract for
pected surprises. Of course, the 90 handling operations. Frankfurt Airport (FRA). The agreement
Schmitz: The question is not whether minute turnaround time is a challenge ensures continuation of the long-standing
this will come but when. The European because of the size of the aircraft. But cooperation between the two companies
Commission wants airports of our size overall, both we and Airbus were very when the existing 10-year handling contract
to admit two more handlers on the ramp. satisfied. If the A380 started flying to at the airline’s FRA home base expires at the
We must warm up for this increase in Frankfurt tomorrow, we could handle it. end of December. This service contract cov-
competition. We are preparing for the ers ramp and baggage handling for the air-
new stage of liberalization by working Another important recent development was craft of Lufthansa and Lufthansa’s regional
on our financial situation, and on cost the acquisition by Lufthansa of shares in partner airlines.
reduction. We need to do more on Fraport. What does this mean for the rela-
achieving more flexible working times, tionship between Lufthansa and Fraport, In long and tough negotiations, Fraport and
for example. Freight and passenger and for other airlines at Frankfurt Airport? Lufthansa reached an agreement for im-
services, of course, are already com- proved processing and modified service-
pletely open to competition and are Zintel: It is important to state that hav- packages that leads to reductions of double-
highly competitive markets. We have ing Lufthansa as a shareholder is a posi- digit millions of euros per year for Lufthansa. The vital handling contract was celebrated by (from left) Fraport chairman Dr. Wilhelm Bender; Karl-Rudolf
found a new business model for freight, tive development for the system part- This is possible due to the close cooperation Rupprecht, Lufthansa hub manager Frankfurt; Fraport board member Dr Stefan Schulte; and Carsten Spohr,
and Fraport Cargo Services is finding its nership between the two companies. It of both companies and the unique hub sys- Lufthansa Executive Vice President Service and Personnel.
position in the market. is not a threat but rather an opportuni- tem at Frankfurt. Fraport AG handles more
ty. Furthermore, we will maintain our than 350 Lufthansa flights daily at FRA, and ground services team handle Lufthansa to be a challenge for continuously optimiz-
One measure that we plan is a structural policy of treating all customers equally. thus carries a considerable responsibility for flight operations on the ground. ing the handling services that we perform
change. We will separate Fraport Ground No one is going to start giving Lufthansa the reliability and punctuality of Lufthansa’s Planning reliability for another five years is daily for aircraft on the ramp,” commented
Services more into infrastructure and special conditions. flight operations at its Frankfurt hub. About particularly important for Lufthansa as well Fraport’s executive board chairman
3,000 specialists of Fraport’s 5,500 strong as for Fraport. “We consider this agreement Dr Wilhelm Bender.
8 Performance Aviation World 4/2005 Performance 9
Hi-tech meetings at hub New Safety Management
Frankfurt System at FRA
Airport Conference Center offers ultra-modern facilities Fraport fulfills ICAO requirements
Companies from Germany and abroad are increasingly using Frankfurt Airport for meetings. The ultra-modern facilities of the Airport Confer-
The Safety Team comprises Fraport staff, and formed by the Integrated Management Sys-
ence Center and excellent transport connections are top selling-points. primarily supports and advises the Safety tems department, the feasibility of safety rel-
Manager. The five expert committees are to evant processes is checked along with their
Martin Lenke, the Airport Safety Manager at FRA, aims to include experts from air traffic control, air- compliance with rules and regulations. Risk
establish a new safety culture among the 60,000 airport lines, ground handling suppliers and other assessment covers the identification of dan-
With its dense flight network and unique The center has a flexible pricing struc- employees. relevant airport service organizations. They gers and risks, and classification of the risk
location at the heart of the German high- ture, with rooms available on an hourly cover the areas of runway safety, ramp safety, potential. Incoming messages are priori-
speed rail and motorway network, Frank- basis if necessary. “This reflects an inter- Fraport has implemented a Safety Manage- construction and obstacles, emergency and tized and identified, and necessary actions
furt Airport offers a superb location for esting trend with the bookings pattern,” ment System (SMS) in line with ICAO’s weather. Their task is to develop recommen- are initiated.
conferences and meetings of all sizes and explains ACC Senior Manager Anika worldwide requirement for the set-up of a dations for the Safety Manager. The commit-
kinds. By holding meetings directly at the Stork. “There is an increase in the num- system to manage and control safety issues at tees meet four times a year to discuss safety
airport, companies and event organizers ber of smaller and shorter meetings.” all certified airports. The primary objective is aspects and issues, guaranteeing an overall Safety culture at Frankfurt Airport
can save on onward traveling time to a dis- The success of the ACC, which was to increase operational safety by minimizing exchange of information between the par-
tant conference location, and ensure that opened in 1988, is reflected in the fact risks, avoiding or minimizing the conse- ties involved. A vital element within the whole process is to
full use is made of the participants’ valu- that the number of events at the airport quences of safety events, and by complying establish a new safety culture at Frankfurt
able time. One particular advantage is that has constantly grown at double-digit ACC is the meeting place for people from all over the world… with safety regulations. Airport. Every employee – whoever they are
accommodation costs can be saved since rates for many years. Main elements of SMS working for – must be aware of potential
arrival, meeting and return journey can The overall project started with the system- dangers and risks in their area of activity. This
be often be completed within a single day. ization of existing safety procedures in close The Safety Management System covers means proper training of the 60,000 employ-
Rising demand for hi-tech facilities co-ordination with the Fraport Quality Man- four main areas: ees, and of apron staff in particular, at the air-
agement System. These procedures were • process documentation port. Following training of management
Rooms of all sizes at attractive prices The rising number of regular custom- then improved to a sustainable standard. • reporting system personnel, large-scale training of operational
ers also benefit from the center’s A safety policy was drawn up, with clear • internal audits staff will be launched. Safety training will be
A top location for conferences, meetings, ultra-modern convention equipment. principles and commitments by the man- • risk assessment conducted using an e-learning tool that will
training sessions or events is the Airport Alongside standard equipment such agement of Fraport. be integrated into the annual staff safety
Conference Center (ACC), which is locat- as beamers and display screens, facili- Within the process documentation, safety- training system which is required by the EU
ed conveniently within the Frankfurt Air- ties such as video conferences are also related processes have been systemized as aviation security directive.
port Center. The ACC has 2,200 square available. “Customers increasingly … with services that set new standards in business meetings… Safety Manager with expert teams well as weak points identified. The reporting
meters of space with 39 state-of-the-art want to use multimedia technology system ensures the ability of staff to submit Overall, all major implementation steps were
conference rooms of various sizes, ranging such as plasma screens, video confer- Vital for the functioning of the SMS was the safety messages. Based on these messages, completed by the deadline of 24 November
from 12 sqm to 290 sqm. This means cus- encing systems and laptops linked to installation of a safety management organi- weak points are identified and safety reports 2005. The complete staff training will contin-
tomers can select exactly the right size of beamers,” pointed out the ACC sales zation. This comprises a Safety Manager are provided. During internal audits per- ue until summer 2006.
room for their needs. All the rooms are and marketing manager, Habip Altiok. with a Safety Team. Martin Lenke has been
flooded with daylight. An in-house cater- “We recently added internet access appointed as Safety Manager for Frankfurt The Safety Management System covers all areas of operations. A managerial team has been put in place, and there
ing service ensures that meals and breaks via WLAN throughout the entire con- Airport. Several advisory committees are are regular meetings with airline representatives.
can be organized to suit the customer’s ference center.” presently being set up.
The ACC management team is also The Safety Manager’s primary task is to co-
Safety Management System at FRA
planning other innovations to offer ordinate and manage the Safety Team and
customers even better facilities and … and state-of-the-art communication technology. Committees and to maintain close commu-
services. “Our large conference room – nications with airport organizations, state
K20 – will be fitted with a large, back- bodies and other experts. He has clearly
lit wallscreen. In future, customers Contact for defined responsibilities, which include pro-
will be able to present their corporate information & reservation viding information on safety issues, supervi-
design efficiently and attractively sing the implementation of safety regulations
during their events,” says ACC Senior Tel.: +49 (0) 69-690-70500 by management, staff and others, handling
Manager Anika Stork. ”Furthermore, Fax: +49 (0) 69-690 70515 the safety messages of employees and third
we are looking into various ideas for E-mail: email@example.com parties, and preparing regular management
an expanded business service.” Internet: www.frankfurt-airport.de reports.
10 Portrait Aviation World 4/2005 Portrait 11
past few years, Germans still enjoy
“Germany is a major market traveling to the USA,” commented
Knackstedt. “The business climate
between the two countries is also
in Europe and Frankfurt Airport very important with many companies
having offices and working on both
sides of the Atlantic.”
is of vital importance because The airline currently has daily flights to
Frankfurt, Berlin and Hamburg, and will
of its large catchment area.“ start service to Cologne in May 2006.
But other destinations are also possible.
“We always look at new markets world-
New York-Beijing flights and applied for “The European market is important to wide and Germany is no different. With
approval for a Shanghai service. There Continental due to the geographical the Newark Global Gateway, there are
are also new flights to Latin America. location of New York and our global still a few German cities that could ben-
gateway in Newark,” explained Knack- efit with flights to New York and the 170
stedt, whose region covers the new con- cities we serve from there,” Knackstedt
International expansion focuses tinental European flights. “With over 170 said.
on Europe destinations being served, Newark offers
customers many one-stop connections to
Europe, however, is clearly top of the air- smaller cities in the USA and allows us to Plea for Frankfurt Airport expansion
line’s priority list. Over the last two years, fly non-stop to 26 cities in Europe with-
Fast turnaround Continental has launched daily transat-
lantic flights from New York to Edinburgh,
Bristol, Belfast in the UK and Berlin, Ham-
out having to connect in a European hub.” Frankfurt is the most important destina-
tion in Germany for Continental, which
has served FRA for almost 15 years. The
burg, Stockholm and Oslo in continental Germany is major market airline currently operates a daily service
for Continental Airlines Europe. Continental claims that it now
serves more European cities than any
other US airline with 26 destinations
As Europe’s largest economy and a
major tourist destination, Germany
to New York and on to Houston with a
B767-400 passenger jet. The flight ar-
rives in Frankfurt at 09:25 and departs
(including Delhi as a transatlantic desti- is a key market for Continental Airlines. for the USA for 11:20.
New flights to Germany and Europe nation). The airline has already anounced “The German market is important as
daily flights to Barcelona, Copenhagen Americans love to visit Germany and On the question of whether Continental
and Cologne in 2006. despite political differences over the wanted to add more flights to Frankfurt,
Continental Airlines is one of the few US carriers in reasonable financial health at present. The airline is expanding with more flights to Knackstedt said: “It is important for
Frankfurt that the new runway plans
Germany and other European markets. It is benefiting from rising leisure travel between the USA and Germany and strong transatlantic be approved to open up more slots for
those airlines that want to expand their
business travel demand. service.”
The B777 used on the Frankfurt route
Several years ago many aviation experts has successfully downsized, cut costs and er to make a profit in the second and third in the summer is the backbone of Conti-
believed that Continental Airlines might emerged from its turnaround in relatively quarter this year. In the third quarter, the nental’s international fleet. The airline
not survive consolidation of the US airline strong shape. airline made an operating profit of $109 currently operates 18 B777-200ERs in a
industry. But the world's sixth-largest air- million and a net profit of $61 million 283-seat configuration and flies them
line has proved its critics wrong. Under the With some 60 million passengers in 2005, despite the spiraling cost of fuel and hav- on its long-distance international
strong management of Gordon Bethune Continental has more than 3,100 daily de- ing to suspend operations at its largest routes. It recently ordered two more
and now Larry Kellner, Continental Airlines partures to 151 domestic and 134 interna- hub, Houston, for 36 hours due to the B777-200ERs for delivery in the first
tional destinations, mostly from its New impact of Hurricane Katrina. These results quarter for 2007.
York, Houston and Cleveland hubs. are a major improvement on 2004 when
Steve Knackstedt, director Through SkyTeam, which it joined in 2004, Continental reported a $363 million net All Continental transatlantic flights
the airline offers nearly 400 additional des- loss for the full year. operate with 757, 767 or 777 jets and
for Germany and Scandi- tinations. feature its award-winning BusinessFirst
Alongside cost reduction measures, one service. This premium-class cabin fea-
navia, is opening new of the most important success factors for tures extra-wide electronic sleeper
In profit throughout 2005 the airline this year has been its clear seats with 56-inch pitch and personal
European routes. international growth strategy. Due to the video screens. A specially selected and
“Continental's financial situation is the continued difficulties in the US domestic trained corps of Concierges provides
healthiest of all the major legacy carriers market, Continental is focusing strongly individualized pre-flight and post-flight
in the US,” Steve Knackstedt, the airline’s on expanding services from New York services for BusinessFirst customers, at
Germany and Scandinavia director, told (Newark) and Houston. As well as more Continental Airlines’ award-winning Business First cabin offers extra-wide sleeper seats, a wide choice of tasty all international airports worldwide.
Aviation World. It was the only legacy carri- transatlantic flights, it has launched dishes and other benefits.
12 Development Aviation World 4/2005 Development 13
Capacity for four million more
Terminal 1 expansion enables new retail facilities
The extended Hall C will enable four million more passengers a year
to be handled, and also offer more retail space.
Not many airports can boast
that arriving passengers are
greeted with the welcoming The foundation stone for the Hall C extension was ceremonially laid by: (from left) Martin Schlegel (Head of
Properties & Facility Management, Fraport), Dr. Stefan Schulte (CFO, Fraport), Prof. Christoph Mäckler (architect),
and relaxing sight of a water-
Burkhard Schmidt (Board member, Strabag Germany), Dr. Wilhelm Bender (Chairman, Fraport).
fall. That is now the case in Arrival Hall B has undergone a major transformation.
The first picture shows it during the final stages of renovation.
Arrival Hall B at Frankfurt
Airport where the first of four
construction phases has been “Up to now, Hall C has lagged somewhat reasons and due to the transit passenger
completed. behind Halls A and B in terms of fittings separation rules, they will have to go
and functionality. That will now change. along a separate passage behind the
We want to modernize and at the same concourse C to the C/D area. At the
time expand Hall C,” declared Stefan same time, we want the C/D area to be
The extension of Terminal 1, Hall C, will generate capacity for four more million passengers Schulte. fed both by passengers from Terminal 1
and Terminal 2. This will make its usage
per year as well as space for new retail outlets. Fraport is also planning several other exten- Fraport is investing a total of EUR 110 million much more flexible.” Construction work
in the Hall C project, including EUR 10 mil- is due to start here in early 2006.
sions to Terminal 1 as part of its ongoing long-term modernization program. lion for the new baggage conveyor system.
The project also includes modernization of
fire safety technology in adjoining terminal Three projects in Hall A
areas. Planning for this major project
started in April 2003 and preliminary work Looking slightly further ahead, three The renovated Arrival Hall B offers meeters and greeters an attractive
began in July this year. Completion of the major projects are planned in Hall A. waiting area.
building shell extension is scheduled for New airside retail and lounge facilities
In the long term, Fraport will invest up “We have four overall objectives,” Hall C expansion generates capacity for mid-2006 and the inauguration is sched- are penciled in for a new area next to
to EUR 300 million annually on mod- explained Dr Stefan Schulte, Fraport four million extra passengers uled for June 2007. the current Hall A. This space would be
ernization measures in Terminal 1 and board member for finances and building. gained by removing one aircraft gate
Terminal 2 at Frankfurt Airport (FRA). “The major expansion program con- The foundation stone for the extension directly after passing through security
cerning Terminal 3 will first create new of Hall C was ceremonially laid in Sep- C/D corridor to house A380s controls. Also on the drawing-board is
Various projects will increase handling capacity from 2010/2011 onwards. tember. Both, the arrival and departure the concourse A 0 extending from here
capacity, make the two terminals A380- That’s why we need to optimize use levels of Hall C will be extended by about Another important extension is the so- behind the concourse A (roughly parallel
compatible and generate more space of space in both Terminals.” 40 meters eastward. This will allow space called C/D-corridor, that will connect to the approach road to Terminal 1). This
for shops and restaurants as well as for 30 additional check-in counters and Halls C and D in the future . Three gates for extension would convert several planned
ensure the airport meets EU security The other three top priorities are to enable four more baggage carousels, as well as A380s will be created here, with the first apron parking positions into docking
regulations and fire safety requirements. the A380 to be handled at FRA, to increase about 900 square meters of additional one ready in the second half of 2007. positions and would make them more
In all, 33 projects make up the general retail turnover and to implement separation shopping facilities. The capacity of FRA’s Schulte explained: “This makes passenger attractive to passengers. Fraport is also
modernization plan that was launched of transit passengers in line with the EU avi- main terminal will increase by about four guidance complicated since they will be currently evaluating how to implement
in 2004. ation security directive. million passengers per year as a result. handled in Terminal 1 and then, for capacity passenger separation in the concourse A . The Hall B baggage area has been completely modernized with new
14 Spotlight Aviation World 4/2005 Spotlight 15
Fraport scores with
Ground Handling Night 2005
Football was the name of the game at this After a highly competitive tournament, The prize of this year’s tombola was
year’s Ground Handling Night – 222 days the trophy was won by the “1. FC Airliner” presented by top Eintracht Frankfurt
before the World Cup 2006. Customers, team, with a line-up of airline represen- players Marko Rehmer and Chris Maicon
business partners and Fraport Ground tatives from around the world. Football Hening. The evening’s entertainment
Services staff were all overcome with was the theme for the traditional party was rounded off with music to suit all
football fever and cheered on their favor- cake, as well. The confectioners had tastes from the band The Hollywood
ites as airline and ground handling teams designed an entire cake in the form of a Connection.
displayed their skills in a fun soccer tour- football stadium complete with model
nament during the party evening. players and even spectators – all edible.
16 World of FRA Aviation World 4/2005 Personality 17
N*ICE tests innovative de-icing concept
The Frankfurt de-icing company N*ICE Air- mental benefits – even though the glycol is Mr Eagle Chi took on the posi- qualifications. As a part of his the Italian carrier and the
craft Services & Support GmbH (N*ICE) bio-degradable. The winter service special- tion of station manager at Master of Commerce from separation of operations into
will be testing a new in-house developed ists have already received strong interest in Frankfurt Airport for China Air- Dhaka University, he under- Services and Fly, Mr Fattori is
aircraft de-icing technology at Frankfurt its process from international industry organ- lines (CI) in August 2005. Mr went internship at the now responsible for the han-
Airport (FRA) this winter. Danish airport izations, airlines, and ground handling com- Chi has been employed with Grameen bank, followed by dling areas of check-in, ticket-
equipment manufacturer Vestergaard panies. the Taiwanese carrier since 1991. a position as product manager ing, load control and weight
Company A/S has equipped four of the Prior to his current position, he of New Zealand Dairy Board’s & balance. These areas are
service firm’s 36 specialized de-icing vehicles N*ICE, a joint subsidiary of Fraport AG worked in passenger handling local subsidiary. In 1998, he covered by AZ in self-handling.
with a new second proportional mixing sys- (52 per cent) and GlobeGround GmbH at the head office in Taipei. In started to work for Biman as
tem, which will significantly reduce use of (48 per cent), will again operate with 36 addition, he has also worked commercial manager in the Mr Fattori would like to help
the glycol for de-icing. For the overall de- vehicles staffed by well-trained personnel briefly or as a stand-in for staff marketing & sales department. Alitalia achieve positive finan-
icing/ anti-icing process, diluted Octagon in the approaching 2005/06 winter season. at the airline’s stations in Athens, There he was responsible for cial results. At FRA, he is cur-
MAXFLO will be used for de-icing and the un- Three vehicles have been replaced under Rome and Vienna. Mr Chi the worldwide agency net- rently re-organizing the job Mr Eagle Chi
diluted liquid used for protection (anti-cing). the constant fleet upgrading, whereof two believes his new position and work of Biman. During this system in such a way that staff
Vestergaard BETA15 vehicles will be put into work at one of the world’s time he also stayed in France can be flexibly trained. Fur-
Depending on actual weather conditions, operation. Thanks to their extended reach, biggest hubs will be a chal- for eighteen months, earning thermore, Mr Fattori would
N*ICE will thus be able to apply the abso- the de-icing/anti-icing of Airbus A380 tails lenging task. He ranks passen- an MBA from Toulouse Busi- like to continue the good rela-
lute minimum of the increasingly expensive will cause no problems. Details of the opera- ger satisfaction and the smooth ness School with distinction tionship with Fraport AG, and
glycol during de-icing/anti-icing operations. tional procedures are published by Fraport handling of flights as top prior- and undertook management the mutual cooperation
Along with cost savings, this “Made in FRA” under “Frankfurt Aircraft De-icing Plan” as N*ICE is testing a new mixture using less glycol to save ities. In particular, direct con- training and a work place- between the two companies.
technology also provides important environ- part of its winter service circular. costs and reduce environmental impact. tact with passengers is very ment at Dassault Falcon Serv- It is his mission as handling
important to him. He tries to ice, Le Bourget, Paris. agent together with Fraport to
take a passenger’s view of the He returned home with an offer Alitalia Fly good service.
airport and its processes. Aerospace & Space award for
US Air Base. Since US military traffic did not (14:00 – 18:00), the total number of hourly He addresses and assists his his excellent performance.
Slight rise fall within the scope of coordinated flights,
it has been possible to increase the number
movements will rise by one to 83. “guests” directly in line with
“doing more for the passenger”. The new Biman country man-
Mr Giovanni Pinna has been
the new station manager of
of declared movements. At the same time, With the reduction in the coordination ager has big plans for Germany. Alitalia Fly at Frankfurt Airport Mr Atique Rahman Christy
in flights in there will be a reduction in the coordination
parameters for the night time.
parameters for the night time Fraport is
taking account of the discussion over
According to Mr Chi, there is
a lot of room for improvement
He wants to increase aware-
ness of Bangladesh as a new
since August 2005. Mr Pinna
started his career at Alitalia
night flight restrictions. Fraport is thus with regard to information for tourist destination and to in Alghero, Sardinia, in 1986
summer 2006 The main changes are one more movement
per hour for both arrivals and departures in
demonstrating its active interest in the
configuration of night flights in order to
transfers and direction signs
for arriving passengers. As sta-
intensify contact with travel
agencies, including in Eastern
where he worked in different
ground handling areas. In 1995
The number of coordinated flight move- the morning period (06:00 – 14:00). There enable a balance between the needs of tion manager FRA, Mr Chi aims Europe. Special offers for he went as duty station manag-
ments at Frankfurt Airport will rise slightly will be a total of 82 hourly movements, airlines on the one hand and the need for at ranking among the top three young travelers who favor er to Turin. After further work
next summer as a result of the end of mili- with 42 arrivals (maximum) and 44 depar- quietness for the neighborhood on the in the monthly “Customer Serv- cheap flights to Kathmandu, stints at the Hub Control Cen-
tary flights following the departure of the tures (maximum). In the afternoon period other hand. ice Index” which measures Bangkok, Kuala Lumpur and ter of the airline in Malpensa
passenger satisfaction at all Singapore via Dhaka are and as a network station spe-
59 destinations in 23 nations another priority. For two cialist in Fiumicino, he took on
(including passenger and car- decades these cities have his current position, which is
go flight) served by CI. The air- counted as Biman’s most suc- his first foreign posting.
line currently offers five weekly cessful destinations ex-FRA.
Major renovation for Runway South flights between FRA and Taipei
operated with A340-300s. The
Biman is also contempleting to
take part in the BSP-Germany.
In FRA, Mr Pinna is responsible,
together with three duty station
Mr Ennio Fattori
Following the highly successful renova- The same night-time construction con- Fraport expects the renovation of the station has seven employees in managers, for the handling of
tion of Runway North at Frankfurt Airport, cept that proved so successful for the 4,000 meter Runway South to take about total and the airline is fully eight daily flights to Rome as
the reconstruction of Runway South was recently completed Runway North renova- 350 nights, with five different construction handled by Fraport Ground Mr Ennio Fattori took on the well as Milan Malpensa and
started in October. Fraport will invest tion will also be used for Runway South. phases. There will be breaks during the Services. position of station manager Linate. The routes are operated
about EUR 42 million in the upgrading, Reconstruction takes place in small stages peak summer and winter seasons. Overall of Alitalia Services (AZ) in FRA with Embraer and A319 jets.
which is due for completion by Novem- during the night. A small section of the capacity should not be affected by the in June. He has been employed
ber 2007. runway is broken up, completely removed carefully planned runway renovation. Mr Atique Rahman Chisty took with Alitalia since 1968. Alitalia Services takes care of
and then rebuilt with a new 60 centi- up the post of country manag- Amongst other positions, he passenger handling, while
The southern runway of FRA's runway meter-thick asphalt layer by the early Under the meticulous planning, the run- er of Biman Bangladesh Air- was AZ station manager in Fraport Ground Services is
system is about 35 years old and handles morning – in perfect time ready to reacti- way is rebuilt in 15-meter strips that are lines in Frankfurt in July 2005. Stockholm, Singapore and responsible for ramp and
approximately 150,000 takeoffs and vate the entire runway for daily flight oper- covered by a temporary surface layer. Although only 33, he has Tokyo - where he also inaugu- baggage handling. Mr Pinna’s
landings per year. Technical surveys of ations. Construction work will take place Once a 100 to 150 meter-long section has already had a successful com- rated the Osaka station – and main aim is to increase the
the runway surface had indicated that from Monday/Tuesday night to Friday/ been completed, the top layer is shaved mercial career and has gained Madrid. Following the recently number of flights and passen-
regular maintenance and repairs were Saturday night, with the runway closing off by four centimeters and repaved with a large number of academic completed reorganization of gers to and from Frankfurt. Mr Giovanni Pinna
no longer sufficient. at 22:00 and re-opening at 06:00 hours. a permanent surface.
18 World of FRA Aviation World 4/2005 News 19
Terminal 1 scores with new marketplaces
Frankfurt Airport will be ready to kick off for places in the heart of Terminal 1. Under ping facilities in Hall B will re-open by mid-
next summer’s football World Cup in Ger- the expansion and refurbishment program April with a new look, new names and a
many with an attractive new range of market- that started in August, the landside shop- wider choice of shops.
The Fraport VIP Service provides exclusive personal treatment for premium guests at Frankfurt Airport. Bärbel Storch, the new head of the VIP Service, has The current Skyline Arcade will be unveiled
long experience of serving VIPs in the hotel industry. with nine retail outlets covering sports,
fashion and lifestyle products as well as jew-
elry, optical products and leather goods.
New manager for Fraport VIPs The popular Käfer’s Restaurant is also being
completely refurbished. This marketplace
From a top-class hotel to the Fraport VIP public relations and protocol issues. professional and well motivated team with will re-open in January 2006.
Service: Bärbel Storch brings all the right From her years of experience in the hotel whom she will work in future.
qualities for her new job at Frankfurt Air- industry, Mrs Storch is well aware that a The B-West shopping arcade (‘Ladenga-
port. The former director of sales and mar- personal approach and perfect treatment lerie’), where refurbishment was started in
keting at the renowned Nassauer Hof in of demanding guests from all over the November, will re-open with 13 shops in a
Wiesbaden joined Fraport in the summer world are the top priorities for first-class The new-look Skyline Arcade will boast nine attractive retail outlets along with the refurbished Käfer’s Restaurant. high street atmosphere. There will be new
and will take over from the long-standing service. The main objective of the VIP Serv- fashion and gastronomy outlet as well as
head of the VIP Service, Ulrike Lucas, at ice is to make customers satisfied with the well-established shops such as Burresi and
the end of this year. During her 12 years service they receive at Frankfurt Airport. Boss, grouped around the popular Sega-
at the Nassauer Hof, she also handled Mrs Storch is already impressed by the fredo Bar with its Mediterranean flair.
The center of Hall B has already undergone
a major face-lift with the new restaurant
flights, are Air New Zealand, Etihad Air- “Connection“, a redesigned Deutsche Post
Further traffic growth at FRA in ways, Garuda and Shanghai Airlines.
New cargo destinations include Chengdu
outlet, a new money exchange counter and
enlarged book and magazine store. In a
and Urumqi in China and Nagoya, Japan. second phase, an electronics shop, sou-
winter 2005/06 timetable In all, there are 83 cargo destinations in
44 countries, including 56 intercontinental The new B-West shopping area will have a “high street” atmosphere with 13 shops, including new and already
venirs and convenience stores will open
by next April.
The number of takeoffs and landings at destinations. There are 10 additional car- destinations. established outlets.
Frankfurt Airport has increased by 2.6 per riers this winter, including Armavia (Arme- Frankfurt Airport continues to dominate
cent during the winter timetable 2005/ nia), DBA (Germany), Etihad Airways (UAE) the German long-haul market. FRA accounts
2006 that came into effect on October 30. and SN Brussels (Belgium). New destina- for 70 percent of seat capacity to and from
There are 129 scheduled passenger airlines
offering regular flights from FRA to 294
tions include Guangzhou, Erbil (Iraq) and
Port Harcourt (Nigeria). Among the five
Germany. In the long-haul freighter sector,
Frankfurt Airport has about 75 per cent of
Christmas sales campaign
destinations in 111 countries this winter. new cargo airlines this winter, making a Germany’s takeoffs and landings in this
This figure includes 132 intercontinental total of 33 airlines with regular cargo category. targets transit passengers
Fraport’s Retail & Property division is again
running an attractive prize draw for passen-
New-look Frankfurt Airport gers and airport visitors from November 1
to December 31, 2005, as part of the tradi-
tional Christmas sales campaign at Frankfurt
website goes online Airport. Top prize this year is a brand new
Mercedes SLK. Fraport staff are excluded
as an information site to promote travel at broader range of target groups such as air- from the “Shop & Win” draw.
FRA to consumers. It is now also targeting lines and retail customers as well as com-
airlines and other companies who would panies, real estate developers, investors or Transit passengers are a particular target
like to do business at FRA and benefit from organizations. The objective is to develop group this year with special promotion in
the many advantages which the real estate the website as an innovative online plat- the transit areas (e.g. in the Transit B Duty
location ‘Frankfurt Airport City’ has to form for the integrated marketing of Frank- Free stores). Due to the building measures
offer. furt Airport as an “Airport City” not only in Terminal 1, including the closed shopping
The Frankfurt Airport website www.frank- for travel or accommodation, but also for areas, there is no Christmas market this
furt-airport.de was re-launched in Novem- In future, the website will incorporate a shopping, working or meetings. Real year. Airport employees, however, will ben- The festive decoration adorning the passenger terminals The “Shop & Win” campaign is being widely advertised
ber this year with extended and new con- wider range of products and services as estate development is also an important efit from special promotion offers when the is mainly displayed in the transit area due to refurbish- around Frankfurt Airport. Top prize this year is a brand-
tents. The website was originally launched well as extended business topics for a theme. marketplaces re-open in 2006. ment of the marketplaces. new Mercedes SLK.
20 Fraport Worldwide Aviation World 4/2005 Performance 21
Three-year American Airlines contract
American Airlines has meanwhile awarded
a three-year pan-European security contract
to ICTS Europe. Running until August 2008,
the comprehensive contract extends ICTS
Europe's current services for American Air-
lines at European airports and adds new
locations. Don Langford, American Airlines' Success for Fraport, DFS and Lufthansa cooperation
managing director European services, said:
"We look forward to a continued prosper-
ous business partnership with ICTS Europe, The trilateral program “Future for FRA” (FFF), comprising Fraport, Lufthansa and Deutsche Flugsicherung, has helped to maintain punctuality
which is based on a long history of mutual
success.” levels at Frankfurt Airport (FRA) this year against the background of increased flight movements. All airlines at FRA benefit from this success.
Zamir Eldar, ICTS Europe's chief executive
office, stated: "We are very pleased with
American Airlines' renewed vote of confi- Punctuality is one of the most important FFF joint punctuality report Future for FRA participants
dence, which further cements our long-last- success factors for airlines at an airport. FRA
ing relationship. This is a major achievement has for years enjoyed high levels of punc- An important role in this success has been The FFF projects involve managerial and
for ICTS Europe employees and managers tuality that lie above those of other major played by the punctuality managers at Fra- operational staff from many departments,
and recognition of their outstanding per- European hub airports. The challenge, how- port, Lufthansa and DFS. These posts were including:
ICTS Europe steps up formance over the years. We are committed
to working with American Airlines in devel-
oping new applications that will bring
ever, is to maintain these levels while increas-
ing the number of flight movements and
optimizing capacity through other measures.
set up as part of the “Future for FRA” program
in 2003. The managers draw up a joint, trilat-
eral airport punctuality report based on data
Aviation Airside, Operations Planning,
innovative solutions to the ever changing from all three organizations and including Apron Control, Operations Control Center,
successful expansion airport environment." A key month to judge an airport’s punctu-
ality performance is August, when full holi-
day charter flights add to pressure on flight
information such as ATC figures, airline de-
lay codes, and aircraft off-block times. This
report analyses punctuality trends at FRA
Apron and Aviation Supervision, Research
& Development, Infrastructure/System
and handling times. FRA performed strongly and is a valuable basis for informed decision-
Fraport security subsidiary gains new clients New passenger data contracts this year. Although flight movements rose making. By investigating airline delay codes,
2.3 percent, overall punctuality improved for example, all three partners can draw up DFS
ICTS Europe has won contracts for more strongly by 4.8 percentage points to 81.7 measures to tackle specific problems. Operational and technical services,
than 70 mobile units with its APIS+ system percent compared to August 2004. research & development
ICTS Europe, the wholly owned subsidiary International expertise for the Russian market for all UK-based charter airlines flying to the Arrivals improved by 7.5 percentage points Contacts to punctuality managers
United States. The APIS+ (Advanced Pas- and departures went up by 2.1 percentage
of Fraport AG, has taken two major steps to Zamir Eldar, ICTS Europe’s chief executive senger Information System) product meets points. Over the first eight months, accord- firstname.lastname@example.org, Lufthansa
officer, commented: “The agreement rep- new US “final rule” requirements under ing to Fraport statistics, movements in- email@example.com, Check pilots, flight operations, central
continue its successful growth strategy. resents an important step in achieving our which all airlines flying to and from the creased 3.1 percent and punctuality was firstname.lastname@example.org, planning, Operations Control Center, Hub
ambitions in this dynamic and diverse mar- United States must send the American maintained with a fractional decline to email@example.com Control Center, punctuality management
The airport security company is expanding ket. The cooperation with AeroMASH will authorities two additional fields of passen- 77.3 percent.
further build a solid foundation for enhanc- ger data in addition to the standard APIS
its presence in Russia and has gained a ing ICTS Europe’s position in Russia and data. The APIS+ includes integration of
will provide our international airline and security applications such as passenger
major contract with American Airlines. general security clients with strong and travel document validation and the “Search
reliable local support.” and Match” system as well as cost efficiency
and greater flexibility.
Positive feedback from airline contract managers
As part of its expansion in Russia, ICTS Alexander Nevzorov, AeroMASH’s chief ex- The Fraport Ground Services sales activi- tions regarding the ground services’ sales Almost half the managers gave Fraport
Europe has signed a three-way coopera- ecutive officer, and Ruslan Fadeev, Shere- The Fraport security subsidiary has also ties at Frankfurt Airport rate well or very team. The topics included the bid prepa- top marks compared to other handling
tion agreement with AeroMASH and met’yevo International Airport’s deputy won contracts for its Comprehensive Pas- well in most areas, according to a cus- ration process, the contract negotiations suppliers.
Moscow Sheremet’yevo International general director, said: “We expect the senger Processing Method (CPM) product tomer survey. A total of 56 contract man- as well as the sales contacts in general
Airport (SVO). AeroMASH, based at cooperation with ICTS Europe to enrich from several US carriers and is now servic- agers from various airlines took part in and the expertise of the Fraport Ground Services based on core customer needs
Sheremet’ yevo, was one of the first Russian AeroMASH with up-to-date international ing over 25,000 flights per year at more the telephone survey in autumn 2005. Services sales & marketing staff. score good marks and reflect general
companies to specialize in aviation securi- know-how, put modern aviation security than 28 locations in Europe. The system The aim was to analyze and improve the satisfaction. Obviously pricing is a central
ty and is now a leading provider of avia- procedures into operation, and to improve combines and processes passenger data sales activities of Fraport Ground Services Overall, both Frankfurt Airport and Fra- and critical financial issue for airlines in
tion security services, employing 1,200 passenger service.” The ultimate goal of the from multiple sources ready for security, based on customer feedback. port Ground Services were judged very view of general aviation industry trends.
people. The three-year agreement will cooperation, according to the two Russian immigration and administrative process- positively. More than two-thirds (70%) Furthermore, the survey confirmed that
focus on joint aviation-security projects for officials, was to ensure that clients, airlines ing. It can be used with PDA devices (per- The survey covered general points such of those surveyed gave the top two marks fast decision-making processes and a
training, technology and development at and other customers were fully satisfied with sonal digital assistants), fixed and mobile as general satisfaction with Frankfurt on a scale of 1 to 6. About two thirds of strong focus on airline-specific require-
SVO, where a new passenger terminal will aviation security levels to ensure protection check-in systems, as well as passenger self- Airport as well as with Fraport Ground contract managers would recommend ments are also key to contract negotia-
be opened. from existing and future potential threats. serve kiosks. Services before turning to specific ques- the handling division. tions.
22 Procedure Aviation World 4/2005 Procedure 23
Security controls extended to Full screening
whole apron area for non-EC transfer
Additional checks for airport staff and crew
From January 2006, the security controls for airport staff and crew currently applied in the
From January 2006, all inbound non-EU transfer baggage
terminal buildings will be extended to the entire apron area under implementation of the arriving at Frankfurt Airport has to undergo a security check.
Fraport already started to implement this measure in Septem-
second stage of the EU aviation security regulation concerning the implementation of ber with a “soft start” to ensure a smooth introduction of full-
Critical Parts of security restricted areas. The so-called Critical Parts will thus cover parts of New look scale checks.
Under EC aviation security regulations, transfer baggage
the terminals and also apron areas. arriving from EC airports is already covered by security
From January 2006, these security require-
for US Airways checks. This precaution will be extended to all transfer
baggage on inbound flights from non-EC airports from
January 2006 onwards. This affects about seven million
ments will be considerably widened. All items per year arriving on about 1,400 weekly flights.
areas of the airport that screened departing US Airways jets have taken on a new look following the
passengers and their cabin baggage might airline’s merger with low-cost carrier America West in To meet these requirements, Fraport will have installed 11
enter will be defined as Critical Parts. In ad- October. The elegant design will gradually replace the automated security machines by the end of the year. Ten manual
dition to the existing areas, this definition old logo on US Airways aircraft over the next 2-3 years. devices are also being used to reach the capacity needed.
will cover passenger boarding bridges, bus- This equipment will be able to check about 1,500 pieces with-
es and aircraft. All persons entering these The new US Airways is now the largest “low-fare, full in 10 minutes at peak times. Some reconstruction and exten-
areas will undergo 100 per cent security Airport staff and crew – like passengers – will be service” carrier and the fifth-largest airline in the USA. sion work within the baggage system has been necessary.
screening, including of their possessions. screened in the terminal before entering the apron area. The enlarged airline has a strong presence in the eastern
USA, the former home market of US Airways, and in In September, Fraport started to put baggage from selected
western states, which America West focused on. US Air- arrivals through the security controls and has gradually
Entire apron will be Critical Part well as delivery staff. The staff and crew check- ways remains a member of the Star Alliance following increased the number of flights since then. There are three
points remain located within the terminal the merger. rising levels of checks: automated, visual and manual. Once
In order to ensure that apron operations and next to the central passenger checkpoints. baggage has been cleared at one of the three levels, it is then
processes continue as smoothly as before, "We are confident that the enthusiasm and professional- conveyed normally for the onward flight.
Fraport has decided to declare the entire ism of our employees, combined with the experienced
apron area as a Critical Part. This means Vehicle checks at entry gates leadership team we have selected to run the new airline Fraport only expects delays for baggage that has to be manu-
that from January all staff including crews will give us greater financial stability and competitive ally checked and, if necessary, opened. Once the controls on
and items they carry will be screened and Vehicles, such as catering vans, will be in- strength in the marketplace," said US Airways chairman, non-EU transfer baggage are operating on a fully automated
vehicles will be inspected on a random spected at the staffed entry gates to the president and CEO Doug Parker. "Our business model basis, risks to the Minimum Connecting Time of 45 minutes
basis before entering the apron area. This apron area. This procedure will require more will enable us to compete aggressively with any airline, will have been minimized.
covers, for example, airline crew, handling space, including for equipment, than in the legacy or low-cost, in terms of reliability, amenities and
Under the first phase of this EU aviation staff, catering and cleaning workers, and past. The gates are therefore being extend- affordability."
security regulation, terminal areas beyond other persons working in apron areas as ed where possible with additional lanes.
immigration control were defined as Criti- The merger is also due to lead to an extension of the air-
cal Parts from January 2004 where security line’s range of flights. From Frankfurt, US Airways has
controls had to be carried out. Since then, two daily flights to Philadelphia, operated with an A330-
passengers and staff have undergone 300 und a B767-200, and one flight to Charlotte, operated
searches before being allowed to enter with an A330-300. Fraport Ground Services provides full
these areas. handling for US Airways at Frankfurt.
The entire apron area of Frankfurt Airport will
become a Critical Part from January 2006. Crew,
handling staff, catering and cleaning workers,
as well as delivery staff and vehicles will undergo Fraport is investing in new automated machines to screen all non-EU transfer
security controls. baggage arriving at Frankfurt Airport from January 2006 onwards.
24 News Aviation World 4/2005 News 25
ASG donation for SOS-Kinderdorf the previous weekly service. China Airlines The airline, based at Ercan Airport in Korean vote for FRA Emirates changes aircraft types Condor renews Fraport handling contract
also increased its Frankfurt passenger flights Northern Cyprus, has operated twice- to Frankfurt
from four to six in the first half of 2005. weekly from Frankfurt via Istanbul and Leisure airline Condor has renewed its
Passenger flights are operated with A340- Antalya to Ercan since May 2005. Emirates has changed aircraft types on its handling contract with Fraport Ground
300s while freighter flights are operated Founded in 1974 in Nicosia, the airline Frankfurt services with the start of the winter Services and thus extended the long-
with a B747F. China Airlines flies to 49 des- has so far mainly operated flights to schedule. The midday flight which was pre- standing and successful cooperation
tinations in 23 countries and ranks among Turkey and various destinations in Great viously operated with A330 and A340 jets now between the two companies. The new
the world’s top ten air cargo companies. Britain and Ireland. The fleet consists of operates with a B777-200 or a B777-300. For five-year contract covers ramp and bag-
two A310-200s, three B737-800s as well the daily evening flight an A340-300 has re- gage handling as well as cabin cleaning.
as three A321s. placed the previous A330 as of December 01. “This agreement is exemplary for the
Sun Express launches flights to Izmir way in which successful partnerships
Shown at the handover are: (from left) Erol Oruc can be established between airlines and
( ASG), Dimitros Kadoglu (ASG), Alexander Fuchs (ASG), Leisure airline Sun Express has launched Emirates SkyCargo introduces Etihad Airways adds more Frankfurt ground handling providers in future,”
Carlos Cardiga (AOC), Janis Cameron-Scott (AOC), flights from Frankfurt to Izmir under its fourth freighter flight to FRA The Korean Air (KE) station at Frankfurt freighters declared Peter Schmitz, Senior Executive
Martin Wälde (ASG), Rolf Weber, Hiltrud Winkel winter 2005/06 schedule. The airline is Airport has been voted as the airline’s Vice President for Fraport Ground Serv-
(both Fraport AG). flying twice-weekly (Mondays and Thurs- best station for the first half of 2005 in ices.
days) to the city on Turkey’s Aegean coast. an internal evaluation. Criteria judged at
It also has flights to Izmir from five other the 77 stations included the passenger The agreement follows a long period
ASG has donated EUR 7,500 for a chil- German airports and Zurich. Sun Express service, on-time performance, baggage of joint discussions during which the
dren’s aid project in Mozambique, one has also a dense schedule of flights to the irregularity index and excellent perfor- airline’s handling requirements and
of the world’s poorest countries. The Turkish Riviera this winter, with daily mance of cutting expenses.Mr Yong-Ro the existing processes were analyzed.
money raised in a staff raffle went to an scheduled flights between Frankfurt and Lee, KE Regional Manager, thanked all Fraport Ground Services was able to
SOS-Kinderdorf in the province of Tete. Antalya as well as charter flights. The air- the staff without whom, this excellent offer various process improvements that
A check was handed over by ASG man- line, jointly owned by Turkish Airlines and result would not have been possible. led to reduced costs for the airline. As a
aging directors, Alexander Fuchs and Condor, flies from three other airports to result, Condor, which has re-positioned
Martin Wälde, to representatives of the its home base on the Turkish Riviera. This Emirates SkyCargo has introduced a fourth Etihad Airways has further increased to face the challenge of low-cost airlines,
Airline Operators’ Committee (AOC), winter it is operating with a fleet of ten weekly B747-200F freighter flight to Frank- SAA flies daily to Cape Town its freighter services to Frankfurt Air- will be able to operate at its home air-
Janis Cameron-Scott and Carlos Cardiga, jets, comprising nine B737-800s and one furt under the winter schedule. The Dubai- port. Since September 27, two more port at more competitive cost levels.
who have supported this project for B757-200. based carrier launched twice-weekly weekly connections (on days 1 and 3)
many years. Instead of holding its usual freighter services to Frankfurt in November have been offered between Abu Dhabi Condor, the in-house carrier of travel
summer party with its employees, the Sun Express, which celebrated its 15th 2003 and added a third frequency in June and Rhine-Main. This increases the group Thomas Cook AG, is one of the
airport services company had decided anniversary in November, is an important 2004. The fourth flight operates via Dubai number of weekly A300-600F flights largest airlines at Frankfurt Airport.
this year to hold a raffle. Partners, cus- carrier at Frankfurt Airport. It will operate to Shanghai. Emirates SkyCargo is a long- from three to five. Ramp handling at With a fleet of 36 aircraft, it flies from
tomers and other airport-associated more than 1,100 flights to and from the air- term customer of Fraport Cargo Services FRA is carried out by Fraport Ground various German airports to about 40
companies donated a number of high- port this winter alone, a 50 per cent in- with strong growth in recent years. The Services. holiday destinations around the world.
value prizes such as flights, travel vouch- crease on winter 2004/05. airline, which also has twice-daily passen-
ers and digital cameras. ger flights to Frankfurt, flies to a total of 75
destinations worldwide. First-class award for China Airlines
China Airlines doubles to two Fraport Cargo Services wins The aviation services market research
weekly freighters Cyprus Turkish Airlines as new customer New deputy manager export at FCS institute Skytrax Research has awarded
South African Airways (SAA) has ex- China Airlines a “Five-Star Certificate”
Klaus Klein was appointed deputy tended its flights to Cape Town from for its first class service. In its survey,
manager export for Fraport Cargo three times a week to a daily flight with 209 airlines were evaluated regarding
Services (FCS) in September 2005 effect from September 12. There was their products and their service quality.
to support Mrs Leila Gülsen (Senior also a schedule change in the winter China Airlines (CI) was the first airline to
Manager Export). Klaus Klein worked schedule that started on October, 30. introduce the new “Signature Interior”
for several years in the export docu- The aircraft from Cape Town (CPT) now developed by Boeing into its B747-400
mentation department and has been arrives in FRA at 18:45 hrs and takes off cabins in December 2004.
employed as a Manager Sales in the again for Johannesburg (JNB) at 20:45 The new, three-class B747-400 of the
FCS sales team for 5 years. He has hrs. The daily flight from JNB arrives at Taiwanese carrier offers capacity for
deep experience of freight handling 06:15 hrs and departs for CPT at 16:40 390 passengers with guests in the
Taiwan-based China Airlines has operat- Cyprus Turkish Airlines (Kibris Türk processes and is also familiar with hrs. Both flights are still operated with 12 first-class seats enjoying a private
ed two weekly freighters from Taipei to Hava Yollari) became a new customer the requirements and demands of an A340-600. atmosphere.
Frankfurt since August 4. This doubles for Fraport Cargo Services in July 2005. the FCS customers.
26 Report Aviation World 4/2005 Report 27
End of an era …
and start of a new one
Ex-US Air Base offers FRA major growth opportunity
Six decades of German-American cooperation at Frankfurt Airport (FRA) have come to an end with the closure of the US Rhine-Main Air Base.
The land will be re-developed for Terminal 3, boosting FRA’s long-term growth prospects.
The ceremonial closing of Rhine-Main A distinguished legacy centre for the 1991 Gulf War and the oper-
Air Base on October 10, 2005, was an ational center for other US military activi-
emotional milestone in the history of The legacy of the Rhine-Main Air Base is ties in Europe and the Middle East.
Frankfurt Airport. A unique cooperation long and distinguished. Since 1945, it has
between American military forces and served as the US air force’s “Gateway to Due to the changing global political
German civilian authorities that had Europe” and transit point for troops and environment at the end of the Cold War,
lasted six decades was ending. Yet the
day was also a chance to look forward The farewell ceremony for US forces at Frankfurt Airport was an emotional event with speakers highlighting the achievements
– both to new expansion at Frankfurt of the Air Base over the last few decades. The event was attended by top-ranking US and German officials as well as military personnel.
Airport and, for the US forces, to a new
home. Major growth with Terminal 3 As described in the last issue of Aviation
World, planning for the new passenger
Speaking at an official farewell ceremo- In future, the Air Base site will provide terminal is well under way. A winning Publisher:
ny to invited guests, Fraport chairman Fraport with enormous growth opportu- design for the future passenger building Fraport AG, Ground Services, Sales (BVD-V)
Dr. Wilhelm Bender praised the close nities as the location for the brand-new has been selected. Once legal planning and Traffic & Terminal Management, Airport
partnership that had flourished over Terminal 3. This EUR 900 million passen- approval has been gained and environ- Expansion, Security, Sales (FBA-VT)
many decades at Frankfurt Airport. This ger terminal, which will go into service in mental measures are completed, construc-
relationship between military and civil- three phases up to 2015, will have capac- tion work should be able to start towards Responsible for contents:
ian airport users grew from “occupying ity for 25 million passengers a year when the end of the decade. The SkyLine peo- H. Sanzenbacher (BVD-V), A. Ulm (FBA-VT)
power to good neighbor, to best fully operational. Total capacity at FRA ple-mover system will be extended on-
friends”, he stated. “Above all, we are will be increased to 82 million annual wards from Terminal 2 on to Terminal 3 to Editorial:
thankful for the Rhine-Main Air Base’s passengers. provide public transport access. H. Sanzenbacher, A. Schmid (BVD-V),
historic achievements such as the Berlin A. Ulm (FBA-VT)
Airlift,” he declared. Bender said that
FRA was embarking on an exciting new Editorial contributors to this issue:
era in its history. “Understandably, we The departure of US forces was commemorated at an official ceremony (from left): William Robert Timken Jr, the US Ambassador J. Schulte-Terboven (FCS), I. Hamer (UKM-IK),
have mixed emotions: joy and optimism to Germany, Fraport chairman Dr Wilhelm Bender and General Robert H. Foglesong, Commander, US Air Forces in Europe . S. Kalbe (BVD-O-CS), V. Hühn (HVM-RC),
for the future along with nostalgia for R. Baier (FBA-AF1), M. Beckmann (FBA-AK),
the past.” supplies. It developed over the years into however, a basic agreement was reached I. von Nagorski (FBA-AT1), Dr T. Frank (HVM-RC)
the largest US military passenger and car- for the US military to relocate from Frank-
From January 2006, Frankfurt Airport go base outside the USA. furt Airport to the twin bases of Ramstein English copywriters:
will be used exclusively for civil aviation and Spangdahlem. In a first phase, 132 U. Bönisch, P. Needham, Oberursel
following the contractual expiry of the The largest humanitarian airlift in the his- hectares were returned to civilian use in
Air Base lease at the end of this year. The tory of aviation – the Berlin Airlift – was the early 1990s and became the location Concept and Design:
US Air Force has relocated its European conducted from here following the Rus- of Cargo City South, the highly-success- An orchester played out the planes. MarketingConsult Wiesbaden
transportation and logistics hub on the sian decision in June 1948 to deny ground ful cargo facility at Frankfurt Airport. In
southern side of FRA to Ramstein and access to West Berlin. For 15 months, C-47s 1999, a second agreement was signed to Colonel Gail S. Halvorsen, the legendary Pictures:
Spangdahlem air bases in the state of and C-54s took off in waves, carrying food return the remaining 200 hectares at Candy Bomber pilot who threw sweets Fraport Fototeam, Getty Images, Mauritius,
Rhineland-Palatinate, where new and and vital goods to drop to the cut-off pop- Rhine-Main Air Base (about 170 to children during the Berlin Blockade, ACC, Continental Airlines, N*ICE, US Airways,
expanded facilities have been complet- ulation of West Berlin. They were nick- hectares) and at the Gateway Gardens celebrates the naming of a C17 as the MarketingConsult and others
ed with substantial funding from Fra- named the “candy bombers” as they also military residential area (about 30 “Spirit of Rhein-Main”.
port (about 175 million euros over the dropped sweets to the city’s children. hectares). This handover has now been Lithographie / Printer:
last decade). More recently, the Air Base was the nerve completed. The guests of honor on their way through Team 3, Mainz /
the hangar to the ceremony. Kontakt Offset-Druck, Dortmund
For a prosperous partnership in 2006
Let’s celebrate another chapter in our productive cooperation
2005 was a successful year for the aviation industry.
For our customers as well as for us: it will be another
record year for Fraport – both for passengers and
freight numbers at Frankfurt Airport. This is the result
of our joint efforts to remain one step ahead of the
The impact of our international and intermodal air
transport hub – one of the most important in Europe –
is growing continuously. Together with you, our cus-
tomers, we are making our airport more and more
attractive; for example, for the A380. With the first
landing of this megaliner at a public airport and with
the successful handling tests Fraport has shown that
Frankfurt Airport is already well-prepared for the
new aircraft era.
We thank you for your confidence and cooperation.
Let us celebrate another chapter in our successful
partnership – and continue it in 2006.
We wish all our readers a relaxing break and
a good start in a challenging 2006.
Traffic & Terminal Management,
Airport Expansion, Security
and Ground Services