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Service Agreement for Human Resource Outsourcing

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Human Resource Outsourcing - Global Strategic Business Report

Description:    This report analyzes the worldwide markets for Human Resource Outsourcing in US$ Million by the
                following service segments: Benefits Administration Services, Payroll Services, Education and
                Training Services, Recruitment and Staffing Services, Hiring Administration Services, and Other
                Services. The report provides separate comprehensive analytics for the US, Canada, Europe, Asia,
                and Rest of World. Annual estimates and forecasts are provided for the period 2007 through 2015.
                Also, a seven-year historic analysis is provided for these markets.

                The report profiles 298 companies including many key and niche players such as Accenture Plc,
                Adecco S.A, ACS, A Xerox Company, ExcellerateHRO Corporation, Automatic Data Processing, Inc.,
                Ceridian Corporation, Empower Software Solutions, Inc., Fidelity Management and Research LLC,
                General Outsourcing Co, Ltd., Genesys, Hewitt Associates, LLC, IBM Global Business Services,
                Mercer, NorthgateArinso UK Limited, NorthgateArinso, Inc., Paychex, Inc., Pinstripe, Inc., Randstad
                Holding NV, Talx Corporation, TriCore, Inc., and Ultimate Software Group, Inc. Market data and
                analytics are derived from primary and secondary research. Company profiles are mostly extracted
                from URL research and reported select online sources.




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Contents:       HUMAN RESOURCE OUTSOURCING
                A GLOBAL STRATEGIC BUSINESS REPORT


                                                CONTENTS


                  1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS                               1
                     Study Reliability and Reporting Limitations        1
                     Disclaimers                                 2
                     Data Interpretation & Reporting Level             2
                      Quantitative Techniques & Analytics              3
                     Product Definitions and Scope of Study             3
                      Scope of HR Services Outsourcing                 4
                       HR Administrative Services                    4
                       HR Consulting Services                       4
                       Technology Services                         4

                  2. MARKET SNAPSHOTS                                            5

                  3. INDUSTRY OVERVIEW                                           6
                     A Primer                                            6
                     Recession & the HRO Industry                                6
                      Major trends in the HRO Market                             7
                      Saving Overall Costs                                   7
                      Internationalizing HR Functions                            7
                      Lowering Risk Levels                                   8
                      Simpler HRO Engagements                                        8
   Recession Bolsters Offshore Trend                           8
    India: The Offshore Hub for HRO Market                        8
  Current and Future Analysis                               9
   Key Growth Propellers                                  9
    Cost Savings                                       9
    Technology Developments                                   10
    Scalability                                      10
  Regional Differences in Outsourcing Phenomenon                      10
  Globalized Workforce Fosters Shift Towards HR Outsourcing              11
  Multi-Process HRO: Favorable Prospects in the Long Run               11
   Table 1: Number of Multi-Process HRO Contracts (2004-2008):
   Percentage Share Breakdown for Enterprise and Mid-Market
   Segments (includes corresponding Graph/Chart)                      12
  The A La Carte Approach to Outsourcing                          12
  Contract Renewals - On the Rise                             13
   Buyers to Adopt a Tighter Focus                            13
   Supplier Selection Based on Global Capabilities                13
  Global Sourcing Gains Strength                              13
  Growing Popularity of Platform BPO                            14
  Shrinking Deal Sizes                                   14
  Demand for Newer & Innovative Platforms                           14
  Trend Towards Process Convergence                               14
   Bundling of HR Technology Platforms with Processes                 15
  Transformation to Services TCO                               15
  HRMS: A Competitor for HRO Market                               15
  HRO in Small & Mid-Sized Companies                              15
  Emergence of Mid-Market                                    16
   Mid-Market HRO Market to Register Growth                         17
  Growing Interest in Recruitment Process Outsourcing                 17
   At a Glance                                        18
   RPO The Beginning                                      18
   Comparison with Other Models                                19
   Drawbacks of the RPO Model                                 19
   New Deals in the RPO Sector                               19
   Selective Approach Finds Favor                             20
   RPO’s Value Proposition: Enabling Buyers to Meet Economic
    Challenges                                        20
   The Move Towards Offshoring                                 20
   RPO Vendor Landscape                                     20
   Future of Recruitment Outsourcing                            21
  PEO Concept Gains Strength                                  21
   Benefits and Drawbacks of PEO                               22
  Challenges in HR Transformation                              22
  HR BPO Outsourcing: On the Rise                               22
  Outsourcing of Various HR Functions                           22
   Payroll - The First Outsourced Service Domain                   22
   Benefits Administration: Exhibiting Inevitable Growth for
    Outsourcing                                        23
   Strong Growth in Health & Welfare Services                      23
   Workforce Management                                      23
  Consolidation Gathers Pace in HRO Industry                       24

4. MARKET DYNAMICS                                          25
   HRO - A Major Cost Savings Instrument                        25
   Upsurge in Outsourcing of HR Functions                      25
   HRO May Turn Out to be a Sellers Market Eventually!             25
   HR BPO Providers Target Services for Middle Market              25
   Multiple Vendor Relationships Gain Prominence                 26
   Right Mix of External and Internal Resources - Key to
    Competitive Edge                                     26
   Shift towards Asia-Pacific and Continental Europe             26
   Small Buyer Sector and Emerging HRO Markets Offer Lucrative
    Opportunities                                      27
  Rising Sophistication, HR Technology and Internet Spur HRO          27
  Shift in HR Professionals’ Focus                        27
  HR BPO Revolutionizes HR Profession                        27
  HR Leaders Become Sophisticated Buyers                        27
  Sole-Sourcing: A Viable HRO Option                         28
  Total/Multi Process HRO: Offering a Broader Perspective          28
  Lower Penetration Offers Growth Potential for HRO              28
  End-to-End Services: Rise in HRO                          28
  Non-Cost Factors: Major Drivers for Outsourcing Decisions         29
  HR Functions Becoming Commoditized                           29
  HRO Adds New Roles to Senior HR Corporate Leaders                 29
  HR Profession: Changing Career Prospects .                   30
  Demographic Changes Support HRO Growth                           30
  Offshore Outsourcing: A Second Option                       30
  Increasing Multi-Tower Outsourcing Contracts                  30

5. HRO - THE RAPIDLY GROWING BPO SEGMENT                                  31
   The Need for HR Outsourcing                                 31
   Evolution of HRO Market: A Glance at the Past                    31
    2005 - The Year of Transition from Generation 1 to Generation 2      32
    Year 2006 Scenario: Growing Presence of Middle Market               33
   The HRO Process                                        33
   Benefits of HRO Strategy                                  33
   The HRO Company                                           33
    Traditional HR Vendors                                  34
    Professional Employer Organization                          34
    Application Service Providers                            34
    Business Process Outsourcing                              34
    E-Services                                        35
   HRO Types                                            35
    Discrete Services                                   35
    Multi-Process Services                                 35
    Total HR Outsourcing                                   35
   Approaches/Models of Outsourcing                              35
    Sole Sourcing - A Model for Increasing Operational Efficiency      35
     One-Stop-Shop for Comprehensive HR Outsourcing                     36
    Multi-Source Approach: Reducing Dependence on Single Provider          36
     Benefits of Multi-Sourcing Approach                        37
     Challenges Facing Multi-Sourcing Strategy                     37
   HCM Options                                          38
   Major Issues While Outsourcing HR Services                       38
    The Statement of Work                                    39
    Service Levels                                     39
    Legal Considerations                                  39
   HR B2B Exchanges                                         39
   HR Portals                                         39
   Integrated HR Offering                                  40
   Full-Service HRO                                      40
    Full-Service HRO Offers Substantial Value                     40
    Labor Arbitrage                                     40
    Economies of Scale                                    41
    Cross-Process Synergies                                  41
    Other Benefits of Full-Service HRO                         41
   HRO Service Providers                                    41
   Benefits Administration Outsourcing                          42
    Market Segments                                        42
    Common Platform                                        43
    Technology Plays Major Role                               43
   Human Resources and Learning                                  44
   Role of HR in Power Utilities and Energy Industry                44
    Outsourcing Barriers                                  45
     Employee Brand                                       45
     Regulators and Unions                                  45
    Cost/Benefit Tradeoff                                45
    Internal Barriers                                  45
    Conclusion                                        45

6. SERVICE OVERVIEW                                          46
   Scope of HR Services Outsourcing                            46
    HR Administrative Services                              46
    HR Consulting Services                                 46
    Technology Services                                   46
   Reasons for Outsourcing HR Services                          46
   Outsourced HR Functions                                  47
   Advantages of HRO                                      47
   Drawbacks of HRO Services                                 48
   Growth Drivers                                       48
    For Client Companies                                  48
    For Service Providers                                49
   Growth Restraints                                     49
    For Client Companies                                  49
    For Service Providers                                49
   Employees - The Tangible Assets                            49
    HR Management - A Critical Task                           50
    HRO Comes to the Rescue                                  50
   Selection of Providers: A Critical Task                   50

7. COMPETITIVE SCENARIO                                       51
   Competitive Issues in HRO Market                           51

8. SERVICE/PRODUCT LAUNCHES                                     52
   Isosceles Finance Introduces HRO Services for Small and Mid-
    Sized Companies                                     52
   ACS Introduces SyncHROSM HRO Solution                         52
   Mercer to Expand Health and Benefits Administration
    Outsourcing Platform                                 52
   Wipro Partners with Oracle and Hackett to Launch ‘simPlify’     53

9. SERVICE/PRODUCT LAUNCHES IN THE RECENT PAST - A PERSPECTIVE
 BUILDER                                                54
   Futurestep Introduces Strategic Recruitment Process
    Outsourcing Solution                                   54
   Ceridian Launches HR/Payroll Latitude Solution                54
   Paychex Rolls Out FSA Debit Card                           55
   ADP Rolls Out Online Payroll System                        55
   Ceridian Introduces E-Learning Service                      55
   Paychex Introduces Paychex Accountant Knowledge Center               55
   Paychex, BeneTrac Enhance Integration Payroll and Benefits
    Solutions                                          56
   EquaTerra, SAP and ARINSO Introduce OpenDoor HRO                     56
   CoAdvantage Unveils Employee Perks Program for HRO/PEO Clients           56
   Ceridian Launches ‘Risk Management Solutions’ for Small Size
    Firms                                             56
   Ceridian Launches CPA Client Connection                      57
   Ceridian Launches Enhanced Web Based HR/Payroll Solutions             57
   Paychex Launches Paychex COBRA Administration for Small/Mid-
    Size Business                                       57
   Pinstripe Unleashes Talent Mindset for Staffing Issues          58
   ADP Introduces EasyPayNet for Easy and Secure Payroll Data
    Handling                                           58
   Sage Group Introduces Online Sage Payroll Services               58
   Mercer HR Consulting Unleashes Mercer Retirement Solutions           58
   EquaTerra Launches EQuation HRO                              59
   Pinstripe Launches Groundbreaking R2R™ Platform                   59
   Paychex Introduces Premier Human Resources                       60
   Ceridian Launches Interactive EAP/Work-Life Tool                61
  Ceridian Launches Expanded, Comprehensive Tools                  61
  Aon HRO in Combination with Outsource Institute Launches HR
   Outsourcing Website                                  62
  Edcor Announces Expansion of its Service Offering              63
  Mobility Services International Launches Partner Channel Program    63

10. RECENT INDUSTRY ACTIVITY                                    64
  Xerox Acquires ACS                                     64
  NorthgateArinso Takes Over HR Management Division of Convergys           64
  ADP Acquires OneClickHR                                   64
  Tatum and Spherion to Merge Operations                         64
  Adecco Takes Over MPS Group                                 65
  Talent2 Acquires Zapper                                 65
  Talent2 Acquires Sugar International                        65
  NorthgateArinso Takes Over Neller                           65
  Manpower Acquires COMSYS                                    66
  Alphastaff Acquires Selective HR Solutions                   66
  International Paper and Hewitt Renew HR BPO Deal                  66
  TriNet Group Takes Over Gevity                             66
  ADP Acquires HRinterax                                  67
  NorthgateArinso Completes Acquisition of CIAN                   67
  CompuPay Takes Over Infinity Payroll                         67
  RightThing to Take Over RPO Division of Capital H Group            67
  ADP Acquires Majority Stake in ChinaLink Professional Services      68
  Human Link to Merge HR Operations with HRMSC                       68
  Oasis Takes Over National HR Advantage                         68
  Ceridian Combines HR Business Teams                            68
  Randstad to Sell Dutch HR Services to Raet                    69
  ADP Streamline Partners with Business Systems House for
   Payroll Services                                   69
  Adecco Forges RPO Agreement with Morgan Stanley                     69
  NorthgateArinso to Offer HR Support to AstraZeneca                69
  Infosys and Oracle Join Forces to Introduce Infosys Business
   Platform for HR                                     70
  Convergys to Renew Deal with Texas HHSC                          70
  MrTed Signs Deal with Exect                               70
  Caliber Point Inks Agreement with Oracle to Offer HRO Solutions       71
  SuccessFactors Inks Agreement with EMPO Corporation                  71
  Delta Air Lines Extends Agreement with PeopleScout                71
  Quintegra and Mancer Consulting Ink Agreement                     71
  BAE Systems Selects AMS to Provide Recruitment Solutions in UK         72
  Mosaic to Employ Ceridian HRO Solutions                       72
  CDP Group Chooses Pacnet to Provide Internet Connectivity            72
  Cornerstone OnDemand Enters into Partnership with Talent2             72
  State of Georgia Selects Hewitt Associates for HR Benefit
   Outsourcing Services                                  73

11. CORPORATE ACTIVITY IN THE RECENT PAST - A PERSPECTIVE BUILDER               74
  TriNet Group Takes Over LMC Resources                         74
  EBS On Line Merges with Ascentis                           74
  EBS and RMSCO to Merge                                    74
  Manpower to Acquire CRI                                 74
  Kohlberg Kravis Roberts Acquires Northgate Information Solutions     75
  Alexander Mann Takes Over Capital Consulting                   75
  Ceridian Acquires Assets of COLT Express Outsourcing             75
  Salary.com Acquires Genesys Software Systems                     75
  BPO Management Services Merges with Healthaxis                    75
  Whitbread Inks Deal with Ceridian                         76
  Hewitt Associates Inks Agreement to Sell Assets of Cyborg
   Business                                          76
  Yoh and Syngenta Ink Recruitment Outsourcing Agreement               76
  ARINSO and Scotiabank in Payroll Outsourcing Deal                77
  Workstream, Empagio Terminate Merger Agreement                      77
Vista Equity Partners Acquires Cyborg Worldwide                   77
ACS Pockets Communications Development, Inc.                        77
ADP to Provide HR Services to Sodexo                          77
IBM Inks Contract with Queensland State Government                   78
Randstad to Acquire Vedior                               78
Koosharem Acquires Assets of Resolve Staffing Inc                 78
Scotiabank and ARINSO Sign Payroll Agreement                       78
Barrett Business Services, Inc Acquires First Employment
 Services, Inc.                                     78
Allegis Group Acquires Major Lindsey & Africa LLC                78
CSI Cos., Inc. Acquires Mark Matta & Associates, Inc.             79
CompuPay Acquires Key Payroll Online                          79
Manpower Acquires Clarendon Parker Middle East                     79
CBIZ Acquires Select Assets of Computer Payroll Company               79
CoAdvantage Pockets PlanSource and Nelco                         79
Oasis Outsourcing Takes Over Professional Employer Plans             80
Arthur J. Gallagher Takes Over RSI                          80
NIB Enters into Agreement with Electronic Documents Centre             80
CCSC Partners with Core People Resources                        80
Bartech Group Establishes New Divisions to Address HR
 Outsourcing Functions                                 80
Sodexo Chooses ADP Employer Services as HR Business Provider             81
Hewitt Associates to Acquire RealLife HR                     81
Equifax Acquires TALX Corp.                               81
Vedior NV Acquires Think Resources, Inc.                      81
Thomas Cook Group Inks Outsourcing Agreement with Accenture               81
Adecco Acquires Tuja Group for €800M                           82
ADP to Provide Payroll System for Schindler Group                 82
Ceridian Bags 8 New Contracts                              82
Convergys Inks Contract with Starbucks                        82
Convergys Inks Agreement with Johnson & Johnson Services, Inc.           82
ExcellerateHRO Extends Contract with TOTAL                       82
Paychex Forms Strategic Alliance with Taleo                    83
Mercer Human Resource Consulting Changes Name to Mercer                  83
Financial Engines and Mercer HR Services Extend Alliance            83
NIS Acquisitions to Acquire Northgate Information Solutions PLC       83
ARINSO to Provide HR System to Cadbury Schweppes                      83
ARINSO and Agilent Technologies Ink Agreement                      83
ARINSO Secures Contract from Philip Morris                      84
Vedior to Acquire GULP                                  84
Select Appointments Acquires Interest in Calibre                84
NIS Acquires ARINSO to form NorthgateArinso                       84
Vedior Acquires Stake in Major Players Ltd                    84
Fidelity National Financial, Thomas H Lee Partners Acquire
 Ceridian                                          85
Paychex Acquires BeneTrac                                 85
Kelly Services Acquires Access AG                          85
Mangrove Employer Services Acquires Access1 Source Nevada               85
TriNet Bags John Parry & Alexander                           85
CPL to Acquire Allied Nurses Agency and Northside Recruitment          85
Accenture Offers HR Services to Kimberly-Clark                   86
Resolve Staffing Unleashes 6 Offices                        86
Indian IT Firms Outsource Administrative Functions to US Company         86
United Utilities Divests Vertex for $217M                    86
Ceridian Extends Scottish Operations                         86
Vurv Sets up HRO Center of Excellence                         86
Talent2 International to Launch Operations in Shanghai             86
SITI Corp Opens Recruiting Base in Hyderabad                      87
IBM Wins HR Service Agreement from American Airlines                 87
Dow Corning Outsources Recruitment Process to Aon Consulting            87
Ceridian Bags Somerfield’s HR Services Contract                  87
TalentTrack to Provide RPO Services to Tenet Healthcare             87
Pinstripe Ventures into Health Care Staffing Services            88
Razorwest Offers RPO Services for NeoSystems Corp.                  88
Summit HR Extends its Operations in India                      88
Hewitt Acquires Adelaide Consulting                         88
ExcellerateHRO Partners with HireRight                        89
Mangrove Acquires BenefitOne                                89
Fujitsu Acquires Stakes in TDS                            89
Accenture Clinches Major Contract from Macquarie Bank of
 Australia                                        89
Oasis Acquires Kelly’s Staff Leasing Business                 89
ACS Resolves Dispute with Delta Airlines                      90
ADP Pockets Outsourced Payroll Services Wing From Intuit              90
Gevity Pockets HRAmerica                                  90
UnicornHRO Acquires BMH, Inc                                90
HR Xcel Clinches Major Contract From DSM                         91
Arinso Acquires OpenHR                                   91
TalentFusion Bags Major Contract From Wheelabrator                  91
Xansa Secures Major Contract From Lloyds TSB                      91
Hitachi to Establish HR and Finance Outsourcing Unit              91
ADP Opens HRO Center in Prague                                91
Fujitsu Services Clinches a BPO Contract from DFP                 92
ARINSO Acquires Lansdowne                                   92
Arinso Open New Center in Australia                          92
Hewitt Associates Inaugurates New HRO Center in Poland                92
Chandler Macleod Acquires MSA                               93
HR XCEL to Offer HRO Services to PJCOMN and Papa John’s Pizza
 Restaurants                                        93
CloverTex Outsources HR Activities to HR XCEL, LLC                 93
ADP Partners with Synovus to Provide COS                        93
SourceMind Bags Additional Contract from the US Bank                 93
CSC Bags BPO and IT Outsourcing Contract from the U.S. Life
 Insurer                                          94
Workscape Expands Benefits Administration Operations                 94
KPN Outsources Salary Administration Services to LogicaCMG             94
Pearl Group Awards BPO Deal to Diligenta                       94
WM-data AB Bags Electrolux IT Outsourcing Contract                  95
WM-Data Inks Outsourcing Contract With BTJ Group                     95
Smith, Frank & Partners Floats Joint Venture with Roach Howard
 Smith & Barton                                       95
Ma Foi Forays Into Middle-East HR Services Market                 95
Helios HR Purchases HR Advantage                              96
TriNet Inaugurates New Headquarters in Boston                     96
The Castleton Group Teams with Senn Dunn Insurance                    96
Hewitt Initiates Mobility Services in Shanghai                96
Quest Inc. Outsources HR Activities to CoAdvantage                 96
ClearPoint and Terra Nova Inks Merger Agreement                    97
National PEO Offers HR Outsourcing Services to Restaurant
 Industry                                          97
Convergys Corp. Wins Dupont’s HR Outsourcing Contract                 97
Accenture to Provide HR Outsourcing Services to New Century
 Financial Corp                                     97
PACEL Acquires HR Contracts of Capital Resource Solutions            97
ADP to Acquire Outsourcing Services and Solutions Provider,
 Employease                                          98
Secova, UltraLink Unify Operations                          98
PACEL to Acquire WWPSV                                     98
TWC Group Merges with HR Impact                                98
HALO Technology Holdings Creates HRMS Leader, Empagio                    98
TriNet Purchases Assets of Outsource Group                      99
EquaTerra, TPI Call Off Merger                            99
Accenture Kicks Off Delivery Center in Texas                   99
Accenture, Whirlpool Ink Long Term Pact                        99
Accenture, Unilever Ink Global Outsourcing Deal                  99
CVS/pharmacy Signs Long-Term BTO Contract with IBM                     99
TALX Corp, ADP Ally for Employment & Verification Service              99
Greenfire International Acquires Intercede                     100
Progressive Employer Services Acquires SEMC                        100
Kenexa Acquires Knowledge Workers Inc                             100
Resolve Staffing Acquire ELS to Form Nations Top HRO                  100
Nautic Partners Concludes Acquisition of Oasis Outsourcing            100
IKEA Awards HR Outsourcing Contract to ADP                          100
AlphaStaff Commences HR Operations in Texas                          101
Workstream, ExcellerateHRO Enter Distribution Pact                   101
Hewitt Join Hands with Sun Microsystems to Enable HR BPO
 Operations                                          101
Quintek Expands to Two Additional BPO Markets                       101
ADP, First Data Sign Distribution Pact for Payroll Outsourcing
 Services                                           101
Steria Wins Outsourcing Contract for French Town                    101
Accenture Establishes BPO Delivery Centers in East Europe              102
Mercer Acquires Pendia Associates AG                          102
HP, Nestle Ink HRO Deal                                   102
NASSCOM, CBI Enable Low-Cost BPO Expertise to European SMEs                  102
ARINSO, Vurv Ally for Advanced Talent Management Resource                  102
Nordea Bank, Zalaris Team Up for Payroll Management                    102
Finnish Firms Personec, Tuko Logistics Ink Outsourcing Contract         103
Northgate Bags Outsourcing Contract from Boots                      103
WM-data Acquires Proffice Service Centers AB                      103
MGI Expands to Europe                                     103
Empagio Sets Up Payroll Tax Filing Division                    103
Talent2 International to Invest in Indian HR Firm                103
Mercer HR Services Inks Partnership Deal for Global Operation
 Centre                                             104
ProLease Adopts New Name, TalentPro                              104
IBM Japan Inks HR Agreement with Sanyo Electric                      104
Convergys Open Branch Office in Dalian                         104
ACS Establishes Human Capital Management Solutions                      104
Accenture, Crestline Join Hands for BPO Services                  105
Convergys Bags "SAPs BPO Program" Membership                           105
ExcellerateHRO Clinches Major Contract from Bank Of America              105
7-Eleven Renews Benefit Administration Agreement With
 ExcellerateHRO                                        105
Accenture Acquires BPO Assets of Savista                        105
ACS Bags HR BPO Contract from GlaxoSmithKline                         106
ACS Takes Over Intellinex                                 106
ExcellerateHRO Commences Operations in Des Moines, IA                    106
AHT, Genesys Partner to Improve HR Solutions for Healthcare
 Industry                                           106
Genesys Extends Services for Filing Payroll Tax                  107
Hewitt Bags HR BPO Contract from Catholic Health Initiatives           107
Avon Partners IBM for HR Business Transformation Outsourcing
 Services                                           107
ACS Sign Pact to Become SAP Implementation & Support Partner
 for Safety-Kleen                                      107
Adecco Group Establishes Adecco Institute                       107
Hewitt Associates Clinches Contract from Centrica                  108
Rhodia Partners IBM, ADP to Strengthen Human Resources Wing                 108
Convergys Bags HR Contract From IHG                              108
Goodyear Extends HRO Contract with ACS                             108
Wink Companies Selects UltiPro Solutions for HR/ Payroll
 Processing                                          109
Glacier Bancorp Upgrades HR/Benefits/Payroll with UltiPro
 Intersourcing Model                                    109
Birmingham Water Works Opts for UltiPro to Streamline HR and
 Talent Management                                       109
Mesa Selects Ultimate Software’s UltiPro for Web-based HR/
 Payroll Solutions                                    109
  United Dominion Selects Ultimate Software’s UltiPro
   Intersourcing Model                                  109
  Sawyer Realty Holdings Purchases UltiPro Intersourcing Model          110
  Aon Consulting Clinches Multi-Dollar Contract from United
   Rentals, Inc                                       110
  PlatformOne Bags Five Major Contracts                          110
  The Right Thing Bags RPO Contract From Unisys                      110
  PEO Acquires Aegis Group                                  110
  BBC Grants Major Contract to Capita Plc                       110
  Northgate Pockets Engage Technologies                           111
  Personec Clinches Major Contract From Oriola                     111
  Hewitt Establishes Benefit and Pension Services Team in Budapest       111
  NetFabric Holdings Sets Up Establishment In India                 111
  Automatic Data Processing Pockets Taxware, LP                     111
  Silver Lake Partners, Blackstone Group to Acquire Northgate          111
  Pinstripe Establishes Healthcare Group for Talent Acquisition/
   Recruitment Service                                   111
  Arinso Bags Major Contract from CA, Inc                        112

12. FOCUS ON SELECT PLAYERS                                     113
  Accenture Plc (Ireland)                               113
  Adecco S.A. (Switzerland)                               113
  ACS, A Xerox Company (USA)                                 114
   ExcellerateHRO Corporation (USA)                           114
  Automatic Data Processing, Inc. (USA)                        114
  Ceridian Corporation (USA)                              115
  Empower Software Solutions, Inc. (USA)                        115
  Fidelity Management and Research LLC (USA)                       116
  General Outsourcing Co, Ltd. (Thailand)                      116
  Genesys (USA)                                        116
  Hewitt Associates, LLC (USA)                             116
  IBM Global Business Services (USA)                          117
  Mercer (UK)                                         117
  NorthgateArinso UK Limited (UK)                            117
   NorthgateArinso, Inc. (USA)                             118
  Paychex, Inc. (USA)                                   118
  Pinstripe, Inc. (USA)                                118
  Randstad Holding NV (The Netherlands)                         119
  Talx Corporation (USA)                                 119
  TriCore, Inc. (USA)                                  119
  Ultimate Software Group, Inc. (USA)                         120

13. GLOBAL MARKET PERSPECTIVE                                 121
  Table 2: World Recent Past, Current and Future Analysis for
  Human Resource Outsourcing by Geographic Region - US, Canada,
  Europe, Asia and Rest of World Independently Analyzed by
  Annual Revenue Figures in US$ Million for the Years 2007
  through 2015 (includes corresponding Graph/Chart)             121

  Table 3: World Historic Review for Human Resource Outsourcing
  by Geographic Region - US, Canada, Europe, Asia and Rest of
  World Independently Analyzed by Annual Revenue Figures in US$
  Million for the Years 2000 through 2006 (includes
  corresponding Graph/Chart)                             122

  Table 4: World 11-Year Perspective for Human Resource
  Outsourcing by Geographic Region - Percentage Breakdown of
  Revenues for US, Canada, Europe, Asia and Rest of World for
  the Years 2005, 2010 and 2015 (includes corresponding
  Graph/Chart)                                      123

  Table 5: World Recent Past, Current and Future Analysis for
  Benefits Administration Services by Geographic Region - US,
Canada, Europe, Asia and Rest of World Independently Analyzed
by Annual Revenue Figures in US$ Million for the Years 2007
through 2015 (includes corresponding Graph/Chart)             124

Table 6: World Historic Review for Benefits Administration
Services by Geographic Region - US, Canada, Europe, Asia and
Rest of World Independently Analyzed by Annual Revenues in US$
Million for the Years 2000 through 2006 (includes
corresponding Graph/Chart)                                 125

Table 7: World 11-Year Perspective for Benefits Administration
Services by Geographic Region - Percentage Breakdown of
Revenues for US, Canada, Europe, Asia and Rest of World for
the Years 2005, 2010 and 2015 (includes corresponding
Graph/Chart)                                        126

Table 8: World Recent Past, Current and Future Analysis for
Payroll Services by Geographic Region - US, Canada, Europe,
Asia and Rest of World Independently Analyzed by Annual
Revenue Figures in US$ Million for the Years 2007 through 2015
(includes corresponding Graph/Chart)                        127

Table 9: World Historic Review for Payroll Services by
Geographic Region - US, Canada, Europe, Asia and Rest of World
Independently Analyzed by Annual Revenue Figures in US$
Million for the Years 2000 through 2006 (includes
corresponding Graph/Chart)                             128

Table 10: World 11-Year Perspective for Payroll Services by
Geographic Region - Percentage Breakdown of Revenues for US,
Canada, Europe, Asia and Rest of World for the Years 2005,
2010 and 2015 (includes corresponding Graph/Chart)                129

Table 11: World Recent Past, Current and Future Analysis for
Education and Training Services by Geographic Region - US,
Canada, Europe, Asia and Rest of World Independently Analyzed
by Annual Revenue Figures in US$ Million for the Years 2007
through 2015 (includes corresponding Graph/Chart)             130

Table 12: World Historic Review for Education and Training
Services by Geographic Region - US, Canada, Europe, Asia and
Rest of World Independently Analyzed by Annual Revenues in US$
Million for the Years 2000 through 2006 (includes
corresponding Graph/Chart)                               131

Table 13: World 11-Year Perspective for Education and Training
Services by Geographic Region - Percentage Breakdown of
Revenues for US, Canada, Europe, Asia and Rest of World for
the Years 2005, 2010 and 2015 (includes corresponding
Graph/Chart)                                        132

Table 14: World Recent Past, Current and Future Analysis for
Recruitment and Staffing Services by Geographic Region - US,
Canada, Europe, Asia and Rest of World Independently Analyzed
by Annual Revenue Figures in US$ Million for the Years 2007
through 2015 (includes corresponding Graph/Chart)             133

Table 15: World Historic Review for Recruitment and Staffing
Services by Geographic Region - US, Canada, Europe, Asia and
Rest of World Independently Analyzed by Annual Revenues in US$
Million for the Years 2000 through 2006 (includes
corresponding Graph/Chart)                               134
  Table 16: World 11-Year Perspective for Recruitment and
  Staffing Services by Geographic Region - Percentage Breakdown
  of Revenues for US, Canada, Europe, Asia and Rest of World for
  the Years 2005, 2010 and 2015 (includes corresponding
  Graph/Chart)                                       135

  Table 17: World Recent Past, Current and Future Analysis for
  Hiring Administration Services by Geographic Region - US,
  Canada, Europe, Asia and Rest of World Independently Analyzed
  by Annual Revenue Figures in US$ Million for the Years 2007
  through 2015 (includes corresponding Graph/Chart)             136

  Table 18: World Historic Review for Hiring Administration
  Services by Geographic Region - US, Canada, Europe, Asia and
  Rest of World Independently Analyzed by Annual Revenue Figures
  in US$ Million for the Years 2000 through 2006 (includes
  corresponding Graph/Chart)                                137

  Table 19: World 11-Year Perspective for Hiring Administration
  Services by Geographic Region - Percentage Breakdown of
  Revenues for US, Canada, Europe, Asia and Rest of World for
  the Years 2005, 2010 and 2015 (includes corresponding
  Graph/Chart)                                       138

  Table 20: World Recent Past, Current and Future Analysis for
  Other Human Resource Outsourcing Services by Geographic Region
  - US, Canada, Europe, Asia and Rest of World Independently
  Analyzed by Annual Revenue Figures in US$ Million for the
  Years 2007 through 2015 (includes corresponding Graph/Chart)             139

  Table 21: World Historic Review for Other Human Resource
  Outsourcing Services by Geographic Region - US, Canada,
  Europe, Asia and Rest of World Independently Analyzed by
  Annual Revenue Figures in US$ Million for the Years 2000
  through 2006 (includes corresponding Graph/Chart)                  140

  Table 22: World 11-Year Perspective for Other Human Resource
  Outsourcing Services by Geographic Region - Percentage
  Breakdown of Revenues for US, Canada, Europe, Asia and Rest of
  World for the Years 2005, 2010 and 2015 (includes
  corresponding Graph/Chart)                             141

14. THE UNITED STATES                                         142
  A.Market Analysis                                       142
    Outlook                                            142
    Impact of Recession                                    142
     Uncertain Economy: A Time for Negotiating Deals                 142
      Outsourcing of Individual HR Processes                     143
      End-to-End HRO BPO Services                              143
      Sustaining Profitability - The Primary Focus Area           144
      Indian IT Outsourcers - A Way Out for Clients Seeking HR
       BPO Services                                      144
    US Employers Opt for Selective Outsourcing                     144
    HR BPO - Transforming the HR Function                         145
    Middle-Market Companies - Lethargic to Implement HCM                 145
    Mid-Market Companies - Driving RPO Services                     145
    Small Businesses Prefer PEOs for HR Outsourcing                  145
    Competitive Landscape                                   146
    Consulting Community                                     146
     Aspects of Capability                                146
    Strategies of Outsourcing                               147
    HRO: Role of HR Manager                                   147
     Table 23: Major Outsourcing Activities in the US (includes
    corresponding Graph/Chart)                              148
  B.Market Analytics                                    149
   Table 24: US Recent Past, Current and Future Analysis for
   Human Resource Outsourcing by Service Segment - Benefits
   Administration Services, Payroll Services, Education and
   Training Services, Recruitment and Staffing Services, Hiring
   Administration Services and Other Services Independently
   Analyzed by Annual Revenue Figures in US$ Million for the
   Years 2007 through 2015 (includes corresponding Graph/Chart)         149

    Table 25: US Historic Review for Human Resource Outsourcing
    by Service Segment - Benefits Administration Services,
    Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenue Figures in US$ Million for the Years 2000 through
    2006 (includes corresponding Graph/Chart)                 150

    Table 26: US 11-Year Perspective for Human Resource
    Outsourcing by Service Segment - Percentage Breakdown of
    Revenues for Benefits Administration Services, Payroll
    Services, Education and Training Services, Recruitment and
    Staffing Services, Hiring Administration Services and Other
    Services for the Years 2005, 2010 and 2015 (includes
    corresponding Graph/Chart)                               151

15. CANADA                                              152
   Market Analysis                                      152
    Table 27: Canadian Recent Past, Current and Future Analysis
    for Human Resource Outsourcing by Service Segment - Benefits
    Administration Services, Payroll Services, Education and
    Training Services, Recruitment and Staffing Services, Hiring
    Administration Services and Other Services Independently
    Analyzed by Annual Revenue Figures in US$ Million for the
    Years 2007 through 2015 (includes corresponding Graph/Chart)        152

    Table 28: Canadian Historic Review for Human Resource
    Outsourcing by Service Segment - Benefits Administration
    Services, Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenue Figures in US$ Million for the Years 2000 through
    2006 (includes corresponding Graph/Chart)                    153

    Table 29: Canadian 11-Year Perspective for Human Resource
    Outsourcing by Service Segment - Percentage Breakdown of
    Revenues for Benefits Administration Services, Payroll
    Services, Education and Training Services, Recruitment and
    Staffing Services, Hiring Administration Services and Other
    Services for the Years 2005, 2010 and 2015 (includes
    corresponding Graph/Chart)                               154

16. EUROPE                                            155
  A.Market Analysis                                     155
    Outlook                                         155
    A Glimpse of European BPO Market                           155
     HR Outsourcing: A Growing Market                          156
    Multi-Process HRO Initiatives in Europe                   156
     Near-Shore Service Delivery - A Key Consideration in Europe       156
    RPO Market in Europe                                  156
  B.Market Analytics                                    157
    Table 30: European Recent Past, Current and Future Analysis
    for Human Resource Outsourcing by Geographic Region -
   France, Germany, Italy, UK and Rest of Europe Independently
   Analyzed by Annual Revenue Figures in US$ Million for the
   Years 2007 through 2015 (includes corresponding Graph/Chart)       157

   Table 31: European Historic Review for Human Resource
   Outsourcing by Geographic Region - France, Germany, Italy,
   UK and Rest of Europe Independently Analyzed by Annual
   Revenue Figures in US$ Million for the Years 2000 through
   2006 (includes corresponding Graph/Chart)                  158

   Table 32: European 11-Year Perspective for Human Resource
   Outsourcing by Geographic Region - Percentage Breakdown of
   Revenues for France, Germany, Italy, UK and Rest of Europe
   for the Years 2005, 2010 and 2015 (includes corresponding
   Graph/Chart)                                      159

   Table 33: European Recent Past, Current and Future Analysis
   for Human Resource Outsourcing by Service Segment - Benefits
   Administration Services, Payroll Services, Education and
   Training Services, Recruitment and Staffing Services, Hiring
   Administration Services and Other Services Independently
   Analyzed by Annual Revenue Figures in US$ Million for the
   Years 2007 through 2015 (includes corresponding Graph/Chart)       160

   Table 34: European Historic Review for Human Resource
   Outsourcing by Service Segment - Benefits Administration
   Services, Payroll Services, Education and Training Services,
   Recruitment and Staffing Services, Hiring Administration
   Services and Other Services Independently Analyzed by Annual
   Revenue Figures in US$ Million for Years 2000 through 2006
   (includes corresponding Graph/Chart)                        161

   Table 35: European 11-Year Perspective for Human Resource
   Outsourcing by Service Segment - Percentage Breakdown of
   Revenues for Benefits Administration Services, Payroll
   Services, Education and Training Services, Recruitment and
   Staffing Services, Hiring Administration Services and Other
   Services for the Years 2005, 2010 and 2015 (includes
   corresponding Graph/Chart)                               162

16a. FRANCE                                             163
   Market Analysis                                      163
    Table 36: French Recent Past, Current and Future Analysis
    for Human Resource Outsourcing by Service Segment - Benefits
    Administration Services, Payroll Services, Education and
    Training Services, Recruitment and Staffing Services, Hiring
    Administration Services and Other Services Independently
    Analyzed by Annual Revenue Figures in US$ Million for the
    Years 2007 through 2015 (includes corresponding Graph/Chart)      163

   Table 37: French Historic Review for Human Resource
   Outsourcing by Service Segment - Benefits Administration
   Services, Payroll Services, Education and Training Services,
   Recruitment and Staffing Services, Hiring Administration
   Services and Other Services Independently Analyzed by Annual
   Revenue Figures in US$ Million for the Years 2000 through
   2006 (includes corresponding Graph/Chart)                    164

   Table 38: French 11-Year Perspective for Human Resource
   Outsourcing by Service Segment - Percentage Breakdown of
   Revenues for Benefits Administration Services, Payroll
   Services, Education and Training Services, Recruitment and
   Staffing Services, Hiring Administration Services and Other
    Services for the Years 2005, 2010 and 2015 (includes
    corresponding Graph/Chart)                              165

16b. GERMANY                                              166
   Market Analysis                                      166
    Table 39: German Recent Past, Current and Future Analysis
    for Human Resource Outsourcing by Service Segment - Benefits
    Administration Services, Payroll Services, Education and
    Training Services, Recruitment and Staffing Services, Hiring
    Administration Services and Other Services Independently
    Analyzed by Annual Revenue Figures in US$ Million for the
    Years 2007 through 2015 (includes corresponding Graph/Chart)         166

    Table 40: German Historic Review for Human Resource
    Outsourcing by Service Segment - Benefits Administration
    Services, Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenue Figures in US$ Million for the Years 2000 through
    2006 (includes corresponding Graph/Chart)                    167

    Table 41: German 11-Year Perspective for Human Resource
    Outsourcing by Service Segment - Percentage Breakdown of
    Revenues for Benefits Administration Services, Payroll
    Services, Education and Training Services, Recruitment and
    Staffing Services, Hiring Administration Services and Other
    Services for the Years 2005, 2010 and 2015 (includes
    corresponding Graph/Chart)                               168

16c. ITALY                                             169
   Market Analysis                                      169
    Table 42: Italian Recent Past, Current and Future Analysis
    for Human Resource Outsourcing by Service Segment - Benefits
    Administration Services, Payroll Services, Education and
    Training Services, Recruitment and Staffing Services, Hiring
    Administration Services and Other Services Independently
    Analyzed by Annual Revenue Figures in US$ Million for the
    Years 2007 through 2015 (includes corresponding Graph/Chart)         169

    Table 43: Italian Historic Review for Human Resource
    Outsourcing by Service Segment - Benefits Administration
    Services, Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenue Figures in US$ Million for the Years 2000 through
    2006 (includes corresponding Graph/Chart)                    170

    Table 44: Italian 11-Year Perspective for Human Resource
    Outsourcing by Service Segment - Percentage Breakdown of
    Revenues for Benefits Administration Services, Payroll
    Services, Education and Training Services, Recruitment and
    Staffing Services, Hiring Administration Services and Other
    Services for the Years 2005, 2010 and 2015 (includes
    corresponding Graph/Chart)                               171

16d. THE UNITED KINGDOM                                       172
  A.Market Analysis                                   172
    Outlook                                        172
    HR Outsourcing Market: On Road to Recovery                    172
    Rising Demand for HRO Services from Public Sector              173
  B.Market Analytics                                   174
    Table 45: UK Recent Past, Current and Future Analysis for
    Human Resource Outsourcing by Service Segment - Benefits
    Administration Services, Payroll Services, Education and
    Training Services, Recruitment and Staffing Services, Hiring
    Administration Services and Other Services Independently
    Analyzed by Annual Revenues in US$ Million for the Years
    2007 through 2015 (includes corresponding Graph/Chart)             174

    Table 46: UK Historic Review for Human Resource Outsourcing
    by Service Segment - Benefits Administration Services,
    Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenue Figures in US$ Million for the Years 2000 through
    2006 (includes corresponding Graph/Chart)                 175

    Table 47: UK 11-Year Perspective for Human Resource
    Outsourcing by Service Segment - Percentage Breakdown of
    Revenues for Benefits Administration Services, Payroll
    Services, Education and Training Services, Recruitment and
    Staffing Services, Hiring Administration Services and Other
    Services for the Years 2005, 2010 and 2015 (includes
    corresponding Graph/Chart)                               176

16e. REST OF EUROPE                                         177
   Market Analysis                                      177
    Table 48: Rest of Europe Recent Past, Current and Future
    Analysis for Human Resource Outsourcing by Service Segment -
    Benefits Administration Services, Payroll Services,
    Education and Training Services, Recruitment and Staffing
    Services, Hiring Administration Services and Other Services
    Independently Analyzed by Annual Revenue Figures in US$
    Million for the Years 2007 through 2015 (includes
    corresponding Graph/Chart)                               177

    Table 49: Rest of Europe Historic Review for Human Resource
    Outsourcing by Service Segment - Benefits Administration
    Services, Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenue Figures in US$ Million for the Years 2000 through
    2006 (includes corresponding Graph/Chart)                    178

    Table 50: Rest of Europe 11-Year Perspective for Human
    Resource Outsourcing by Service Segment - Percentage
    Breakdown of Revenues for Benefits Administration Services,
    Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services for the Years 2005, 2010 and
    2015 (includes corresponding Graph/Chart)                   179

17. ASIA                                             180
  A.Market Analysis                                    180
    Outlook                                          180
    An Overview of HRO Market in Asia                         180
     HRO Providers Target Mid-Market Segment                      180
     Challenges for Companies Adopting HRO in India and China         181
    India                                          182
     Vast Outsourcing Opportunities                         182
     Indian RPO Industry Holds Promise                        183
    China                                           183
    Thailand                                         184
    Japan                                           184
  B.Market Analytics                                    185
    Table 51: Asian Recent Past, Current and Future Analysis for
    Human Resource Outsourcing by Service Segment - Benefits
    Administration Services, Payroll Services, Education and
    Training Services, Recruitment and Staffing Services, Hiring
    Administration Services and Other Services Independently
    Analyzed by Annual Revenue Figures in US$ Million for the
    Years 2007 through 2015 (includes corresponding Graph/Chart)           185

    Table 52: Asian Historic Review for Human Resource
    Outsourcing by Service Segment - Benefits Administration
    Services, Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenue Figures in US$ Million for the Years 2000 through
    2006 (includes corresponding Graph/Chart)                    186

    Table 53: Asian 11-Year Perspective for Human Resource
    Outsourcing by Service Segment - Percentage Breakdown of
    Revenues for Benefits Administration Services, Payroll
    Services, Education and Training Services, Recruitment and
    Staffing Services, Hiring Administration Services and Other
    Services for the Years 2005, 2010 and 2015 (includes
    corresponding Graph/Chart)                               187

18. REST OF WORLD                                          188
   Market Analysis                                      188
    Table 54: Rest of World Recent Past, Current and Future
    Analysis for Human Resource Outsourcing by Service Segment -
    Benefits Administration Services, Payroll Services,
    Education and Training Services, Recruitment and Staffing
    Services, Hiring Administration Services and Other Services
    Independently Analyzed by Annual Revenue Figures in US$
    Million for the Years 2007 through 2015 (includes
    corresponding Graph/Chart)                              188

    Table 55: Rest of World Historic Review for Human Resource
    Outsourcing by Service Segment - Benefits Administration
    Services, Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenue Figures in US$ Million for the Years 2000 through
    2006 (includes corresponding Graph/Chart)                    189

    Table 56: Rest of World 11-Year Perspective for Human
    Resource Outsourcing by Service Segment - Percentage
    Breakdown of Revenues for Benefits Administration Services,
    Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services for the Years 2005, 2010 and
    2015 (includes corresponding Graph/Chart)                   190


COMPETITIVE LANDSCAPE

  Total Companies Profiled: 298 (including Divisions/Subsidiaries - 325)

  ------------------------------------------
  Region/Country                    Players
  ------------------------------------------
  The United States                   228
  Canada                            7
  Japan                            6
  Europe                          45
   France                          3
                 Germany                           2
                 The United Kingdom                   30
                 Rest of Europe                    10
                Asia-Pacific (Excluding Japan)         39
                ------------------------------------------




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Description: Service Agreement for Human Resource Outsourcing document sample