ARrival in the UK - Liverpool John Moores University

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					Liverpool John Moores University

Summer Semester Programme 2011

   Pre Arrival Information Guide

31st May 2011 ~ 2nd September 2011

LJMU is a great University, with warm and welcoming staff dedicated to helping you reach
your full potential. Liverpool, your new home town, is a fantastic student city, bursting with
opportunities and lots of things to do. Congratulations on making it here and good luck with
your studies. Your future is in your hands, so, study hard, have fun and make the most of
every opportunity.

Our Information Guide for Summer Semester Students has been produced to provide
you with information and advice to help you to prepare for your stay in Liverpool. It will
also provide you with helpful hints and contacts to use once you have arrived in the UK.
We realise that as you prepare to leave for Liverpool, life may seem confusing and even
a little daunting. Our Information Guide has been devised to answer most of your
questions and lessen any concerns you may have, but if there is anything on which you
need help or information please do not hesitate to let us know.

Please contact Maureen Evans at if you have any questions.

Alternatively you can check the website:

We are deeply committed to providing our students with all the support and assistance
that may be necessary when studying abroad. We value your time with us and hope that
we can provide you with a worthwhile and memorable experience during your stay in
Liverpool. We look forward to welcoming you to Liverpool John Moores University and
the city of Liverpool.

                           PREPARING FOR DEPARTURE

In order to attend the Induction programmes taking place on Tuesday 31st May and
Wednesday 1st June 2011, you are advised to arrive in the UK on either Friday 27th May
Saturday 28th May or Sunday 29th May 2011. Monday 30th May is a public bank holiday in
the UK ~ this will be free time for you to get used to your accommodation and surrounding

Please complete the details on the specified form (click here for this form) as soon as you
have finalised your flight details and email direct to The form is also
available at

You must advise us of your flight details by 6th May 2011 at the latest in order to secure a
place on the coach. Students who have resits to take must advise us of their flight details as
soon as they know they have successfully completed their college award and are eligible to
join the programme.

LJMU will send coaches to Manchester airport only to collect you if you arrive on any of
the above dates ~ Friday 27th May Saturday 28th May or Sunday 29th May 2011.

Commerce students who are undertaking the ICSA examinations may arrive a week later~
4th or 5th June. You will also be collected from Manchester airport so please advise your
flight details via the above proforma. Commerce Students only have permission to arrive
on 4th & 5th June ~ arrangements are in place with the faculty for your induction/enrolment.

If you are arriving at any other UK airport and are making your own arrangements to get to
the accommodation, you must still advise us of the details on the above proforma. This is so
we can ensure your rooms are available upon arrival at the accommodation providers.

Please note well - students must vacate the accommodation by 10.00am on 2nd
September 2011. Extensions to this date will not be allowed so please take this into
account when booking your flight home. LJMU will also provide coaches on 2nd September
from the accommodation to Manchester airport only. Details of this procedure will be
advised via the email listserver a couple of weeks before departure.


Please be aware that immigration rules can change. We strongly recommend that you
check that information you hold about visa requirements is accurate at the time of your visa
application. Immigration law is complex ~ do not take advice about visas or immigration
matters from anyone who is not qualified to give it.

We recommend that you refer to the following office/websites for the most up to date

UK Border Agency ~











See the following website for details on the International Graduate Scheme. Again this is a
complex area so ensure you get advice from the correct source.


ATAS is the Academic Technology Approval scheme which was introduced by the
Government towards the end of last year. You only need an ATAS certificate if you are a
Postgraduate Student, and you require a visa to study in the UK, or wish to extend your
current leave to remain as a student. Please see the following website for further


Customs allowances

When you arrive at a British port or airport, you will pass through Immigration and Customs.
Customs control the type and amounts of all goods that are brought into Britain. There are
strict laws on what can and cannot be brought into the UK.Please see the following website
for some advice:


- do not bring in items on behalf of other people,
- never allow strangers to carry your bags at ports or airports,
- never leave bags unattended.


International students staying in the UK for less than six months are only entitled to the
basic minimum services free of charge

1) Emergency treatment at an NHS hospital.
2) Emergency dental treatment at an NHS hospital.
3) Emergency eye treatment at an NHS hospital.
4) The contraceptive pill and emergency contraception (morning after pill) which are both

Emergency treatment includes only the minimum requirement to save life. Any further
treatment is defined as non-emergency will be provided but a charge will be made for it. An
overnight stay in an NHS hospital for example would cost around £250. This excludes
treatment and medication costs.

LJMU have taken out medical insurance cover on your behalf. You are required to advise
us of any pre existing medical conditions which we will advise the insurer about and seek
their approval of cover for you. You will be required to pay for any non emergency medical
assistance eg appointment with a Doctor at a surgery or walk in centre. You will need to
keep all receipts so you can claim on the policy at the end of the programme. Please be
aware ~ there is an excess on this policy of £50.00 Emergency contact details will be
provided in your welcome pack and will be circulated via the email group.

The following services will carry charges:

• Medication from a pharmacy that has been prescribed by a doctor. Each item will cost
£7.20 from April 2009.
• Non-emergency NHS hospital treatment. This would include follow-on treatment after an
emergency treatment.
• Ambulance transport to hospital as a result of a road traffic accident. A charge for this
service is made by the ambulance service.

Chemists (pharmacies) are open generally from 9am - 5pm with the occasional shop being
open until 8.00pm.

Remedies for minor illnesses such as headaches and colds are available from high street
chemists, most supermarkets and some other shops, such as newsagents. They are
available without a prescription from your doctor. If you are not sure what medication to take,
rather than visiting your doctor, you can get advice from a qualified pharmacist at any

You can also contact NHS Direct, a 24-hour phone line, staffed by nurses, which offers
quick access to health care advice. NHS Direct nurses will give you advice and support on
self treatment, or if you need further help they will put you in touch with the right service. If it
is a serious condition or an emergency, the nurse will give you speedy advice on what you
need to do, and will call an ambulance if needed. You can find information and advice about
the most common illnesses, and a range of treatments for them, on the NHS Direct website
or by phoning NHS Direct on 0845 4647 (calls are charged at a local rate from the UK only).

It is advisable for students attending the summer semester programme to check their
vaccination profile before traveling. Before leaving your home country we recommend that
you should have the following vaccinations:

- Measles, Mumps and Rubella
- Meningitis
- Pulmonary tuberculosis (TB)


You should ask about your free baggage allowance when you book your airline ticket. If you
exceed baggage weight restrictions, you may have to pay a considerable amount of money.
Typically passengers are allowed 20 kg plus hand luggage. Some charter flights only allow
15 kg plus hand luggage, so do check beforehand.

Remember to make a list of everything you pack, so that if your luggage is lost you can
account for lost items. If you have bought anything new before your journey, remember to
keep the receipts - the insurance company may ask you to provide them for items lost in
transit. In the unlikely event that your baggage is delayed when you arrive into the UK, it is
also a good idea to pack any essential overnight items in your hand luggage, i.e. toiletries,
change of clothing etc.

                   PAPERS IN YOUR HAND LUGGAGE.


You will usually be offered the chance to buy travel insurance when you book your airline
ticket. It is worthwhile investing this small sum to save yourself time and more money
should you need to replace lost items.We strongly recommend that you take out travel
insurance cover before travelling to the UK. Your travel agent will be able to advise you.


It is advisable to bring with you a small amount of money (e.g. £100 cash) to cover your
immediate needs on arrival in the UK. A bankers draft – made payable to yourself to cover
your living expenses for the duration of your stay, this will be used to open your bank
account in the UK, and finally a bankers draft to cover your course fees made payable to
Liverpool John Moores University .Once you have opened a bank account in the UK, your
parents / sponsor will be able to transfer funds to your account by telegraphic transfer.
Please remember that you should allow at least a week from opening an account and
paying in your bankers draft before you can draw cash from the bank.

                                  ARRIVING IN THE UK


On arrival at a British port or airport, students from overseas will be asked to produce the
following documentation:

• Passport - valid for one year or more
• Entry Certificate/ visa
• Evidence of financial support (bankers draft for your fees or, letter from official sponsor) as
well as a bankers draft for your living expenses
• Most recent letter of acceptance /offer letter from Liverpool John Moores University
• Most recent examination results ~ originals or certified copies
• Medical report (recommended) but not essential

You could be refused entry into the UK if you do not have the above documentation.


After passing through Passport Control, you will be able to collect your Baggage.
The baggage area can be quite confusing, as luggage from different flights comes through
at the same time.
The luggage comes through on a carousel system and at each carousel there is a sign
indicating the flight number and departure point of the plane whose luggage is being
unloaded there.
All you have to do is find the appropriate carousel and wait.
It will help if you have clearly marked your luggage so that it is easily identified.
When you have all your luggage, load it onto a luggage trolley and move on.


In most airports in Britain you will find three channels one of which will be applicable to you.
There is one sign in red, one in green, and another in blue:

BLUE: The blue channel is for people whose journey originated within the European Union
GREEN: The green channel is for people who are sure they have no goods to declare. It is
subject to random checks by a Customs Officer.
If you are traveling from outside the EU, and have nothing to declare, you should go
through this channel.
RED: The red channel should be used if you are carrying items that need to be declared.

If a Customs Officer asks you to open, unpack and repack your own luggage, you are
required by law to do so.


Once you have arrived in Britain, you may want to make a telephone call, it is important to
let your family know that you have arrived safely.
There are usually distinct signs for public telephones in all airports and stations, and in
some large shops and public buildings, such as post offices. In the street, telephone boxes
are glass fronted and marked 'Telephone'. Instructions on how to use a coin-operated
phone should be clearly displayed beside it. To make a call you can use any of the following
coins: 10p, 20p, 50p, £1. British telephone numbers are preceded by an area code written
in brackets. For example the area code for Liverpool is (0151).

The number for Emergency Services in the UK is 999 and this is a free phone number.

For international calls, you will need to dial the international prefix 00 followed by the
country code that you are calling, these are normally listed next to the telephone. If you
have any problems getting through, dial 155 for the international operator. International
directory enquiries is 118 505


Please remember to carry wallets and purses on your person, in a jacket, or in a handbag.
Never leave any of your luggage unattended, and do not allow anyone else to carry it for
If you have any other valuables, such as jewelry or cameras, remember to keep a record of
serial numbers. Do inform the local police if you lose any valuable items.


Please remember to keep your passport, travel tickets and important documents in a safe
place. It is sensible to have a photocopy of your passport in a separate safe place, this will
make it far easier to replace should the need ever arise. If you lose your passport please
inform the local police.


Should you lose any of your luggage during your journey, it is important to notify the officials
of your airline immediately. The student helpers on duty at the airport will be able to assist
you. If you lose anything in the airport or railway station, go immediately to the Lost
Property Office, as it may already have been found and handed in.


Once you arrive at Manchester airport you will be met by members of the academic team
and some student helpers who will be past Summer Semester students.

You will be guided onto coaches for your journey to the halls of residence in Liverpool which
will take approximately one hour. Once on the coach the student helpers will advise you of

your room number which you will need to remember to advise the staff upon arrival at the
halls of residence. The student helpers will also give you lots of useful information and tips
on life at LJMU and Liverpool. Remember - they have been through the same experience
that you are about to undertake and will have some good tips to pass on to you. If you have
any questions or problems please speak to the student helpers, they will advise you if they
are able or will direct you to the member of LJMU staff most able to help you.

Upon arrival at the halls both LJMU staff and staff from the accommodation providers will be
there to check you into your rooms and deal with any problems/queries you may have. You
will receive an information pack which will contain lots of valuable information that will help
you during your time with us - so make sure you take time to read it.

Please ensure you bring a passport size photo with your name and course printed on
the reverse of the photo with you to give to the accommodation staff when you
arrive. This is for health and safety purposes and is an essential requirement for
checking into your accommodation.

The weekend of your arrival will be a time for you to get used to your new accommodation
and surroundings and to settle in ready to start your course. You will probably feel very tired
and excited too so make sure you relax and catch up on your sleep!


The information pack that you will receive upon arrival at the accommodation will include
details of the LJMU Induction, and the Programme Induction at your faculty. Please ensure
you attend both these sessions or you will miss out in valuable information and the
enrolment process. Full details of both events will be in the information pack as well as lots
of other information that you will find useful during your stay – including a map to help you
get about during the first few days.


The LJMU induction event will take place on the Tuesday 31st May 2011 for all Summer
Semester students at The Adelphi Hotel, Liverpool, (a full schedule will be in your welcome
pack which you will receive on arrival at the halls of residence).

During the event you will:

- Be formally welcomed to LJMU
- Receive useful information on LJMU, your accommodation and life in Liverpool
- Meet academic and support staff


The programme induction event will take place on Wednesday 1st June 2011. You will go to
your individual faculty for this (a full schedule will be in your welcome pack).

During the induction you will:

- Be formally welcomed to your programme
- Receive a programme induction with information pack
- Meet academic and support staff
- Enroll on your course
- Receive a Learning Resource Centre /Computing facilities induction

      You will need to take your bankers draft with you to the programme induction to pay
       your fees.
      You will also need your passport for identification purposes.
      You should also take along a notebook and pen and a carrier bag as you will receive
       lots of information.
      Don’t forget to take your LJMU map too which will be in your welcome pack!

Once your induction sessions have taken place you are ready to start your programme - we
wish you lots of luck with your studies and hope you enjoy the LJMU experience.


Liverpool John Moores University (LJMU) offers all students high quality student
accommodation close to all main teaching and research facilities.

The accommodation is arranged into self-catering flats housing up to six students. You will
have your own bedroom with en-suite bathroom facilities: toilet, sink and shower.

You will also have access to a communal living area with a television and fully fitted kitchen,
with microwave and cooker plus plenty of storage and fridge space. Cutlery & crockery will
be provided. You will need to buy pots and pans when you arrive but these can be bought
between flat mates and are quite cheap.

You will also be provided with a pillow, duvet and bed linen, which will be laundered for you
free of charge. Students are responsible for keeping their rooms and communal area clean
and tidy at all times. Inspections will take place by the accommodation providers.

We will endeavor to do our best to keep you with the group of friends you have requested to
share your accommodation with ~ this is not always possible due to the large numbers of
students and allocation of rooms from the accommodation providers.

Students will be housed either all male or all female – no mixed gender is permitted.

Free internet access is also provided in all rooms.

Atlantic Point

You will stay at Atlantic Point, part of the Liberty Living Group. Atlantic Point offers modern
and well-equipped accommodation, situated close to the Byrom Street complex of teaching
buildings and within easy walking distance of the Aldham Robarts Learning Resource
Centre. Atlantic Point is within easy reach of all local amenities and transport links, including
Liverpool Lime Street railway station. Atlantic Point’s close proximity to the town centre
allows residents to participate fully in the city's diverse culture and exciting social scene.

The address for Atlantic Point for any correspondence is:

Atlantic Point,
Naylor Street,
Liverpool L3 6LS
   0151 500 0000

You will receive a booklet from Atlantic Point upon arrival which will provide lots of
information regarding your halls of residence. Security at the site is excellent, with a single
permanently staffed entry point and extensive CCTV coverage.

Students must strictly adhere to the guest policy at Atlantic Point – guests must be
signed into and out of the building at all times to ensure the safety of all fellow
students. Please take this responsibility seriously.

Temporary accommodation can be found in Liverpool if you are arriving outside the
specified arrival dates:

International Inn
4 South Hunter Street
L1 9JG


LJMU have a dedicated Student Advice and Wellbeing team available to assist students
with any problems they may experience whilst at University. The aim of the service is to
provide appropriate, confidential and effective advice to students to aid in the resolution

For further information on the services available please refer to the following website:

or call 0151 904 6055/6056/6057



You will be unable to connect to the LJMU wireless network and LJMU managed networks
in halls of residence if there are viruses, malware or spyware present on your laptop. To
prevent this from happening to you the recommendations below should be carried out. This
will solve most problems and any delays on using your laptop at LJMU.
RECOMMENDATIONS • Immediately before travelling check for and install all essential
updates to your operating system and software by using Windows Update, or Software
Update on a Macintosh laptop, and the update facilities for software on your laptop not
produced by Microsoft or Apple
• Install a reputable virus checker such as MacAfee or Norton on your laptop
 Download the latest updates for the virus checker and keep it up to date; most virus
checkers can be configured to update automatically each day

 Run a complete scan of the laptop immediately before travelling to detect and remove
any viruses that may be present

• Download and install Microsoft Security Essentials on to your laptop from
 After installation Microsoft Security Essentials will update itself and then scan your laptop.
This scan will detect and remove viruses, malware and spyware

 Run a complete scan of the laptop immediately before travelling to detect and remove
any viruses, spyware or malware that may be present

• Please bring with you all recovery/operating system discs for your laptop. Should your
laptop develop a serious fault whilst in the UK these discs will assist you in getting it
working again.

DISCLAIMER Please note that Library & Student Support at LJMU are not liable for
any damage caused to your PC by following the above instructions. Disclaimer
Every effort is made to ensure that information given above is accurate and up-to-date. It
should be noted, however, that this information is subject to change without notice and the
University can accept no liability for the accuracy of all the information presented at any
given time. The University endeavors to ensure all information is correct. However, the
University can accept no liability for damages resulting from following this information.

Liverpool Students’Union offer a laptop & mobile repair service:

Visit or call 0151 203 5855

                                    LIFE IN THE UK


Britain’s decimal currency is based on the pound sterling (£), which is divided into 100
pence (p). British banknotes are issued in the following denominations £50, £20, £10, £5.
Their different colours and sizes help with identification.

Coins come in the following denominations £2, £1, 50p, 20p, 10p, 5p, 2p and 1p.


Like the rest of Britain, Liverpool's climate is largely unpredictable! However, it is quite
sheltered and often milder than other parts of northern England. Generally speaking, the
summer (June to August and sometimes early September) is warm, though rarely hot.
Typical day time temperatures are 68F (20C) in the summer.


You should consider carefully the clothing you will need. Make sure you have warm clothes
which will protect you in all types of weather. “Layering” is one way of doing this. You will
definitely require woollen sweaters and a waterproof coat. An umbrella is also very useful.
If you do not have suitable items such as these you can buy them quite cheaply here:

Some examples of the cost of clothes.

Shoes                      £30                  Gloves                     £5
Jeans                      £30                  Jacket                     £50
Sweatshirt/Jumper          £20

Dress around the University and elsewhere is very informal. Students usually wear jeans, a
jumper , jacket and training shoes.


If you want to purchase a SIM card for use in the UK, please ensure you buy them from a
reputable source eg phone stores in Liverpool City Centre or local newsagents. Keep your
receipt in case you have any problems with it and need to return it at some point.

LJMU cannot take responsibility for students purchasing SIM cards from
disreputable sources.


A cosmopolitan city such as Liverpool offers a wide variety of shops and restaurants. There
is also a number of cheaper fruit and vegetable markets. All LJMU accommodation is self-
catering so you will need to buy and prepare your own food.

You will find supermarkets near University buildings and near to your accommodation.
Normal shop hours are 9.00am-5.30pm, but most supermarkets are open until 8.00pm most
evenings. Stores in Liverpool also open on Sundays usually from 11.00am to 4.30pm. A list
of opening times is usually displayed at the entrance to the store. Halal and Kosher foods
are available in specific shops in the city, and there is a selection of Chinese supermarkets
close to the city centre. These shops will stock most of the things you are used to buying at


If you hold a valid driving licence or international driving permit from your home country, you
will be able to drive in the UK for 12 months. After one year the licence is no longer valid in
the UK. We suggest you read the Highway Code before attempting to drive ~ see the
website below for guidance:

In addition please be aware that any speeding or parking fines that you may receive in the
UK will be forwarded to you if you leave the UK before paying them.


If you are lost, need advice or have any other difficulties, a Police Officer should be
approached for help. The UK police are a civilian force and generally do not carry firearms.
Check out the following website for practical advice on protecting yourself against crime.


The British electricity supply works on 240 volts.


In Liverpool, there are representatives of all denominations. Addresses will be available in
your welcome pack or via the University Chaplaincy who can be contacted at: Tel :( 0151)
231 3171 visit


You will want to plan your finances as far ahead as possible. For the period of your study to
cover basic living expenses such as daily travel, food, and other necessary items, we
recommend that you allow the following: £700 to £900 for the duration of the programme.

If you plan on doing a tour of Europe many students recommend that you have as much as
£1500 to cover costs. Please remember that the living costs are in addition to your course
fees and will depend on your lifestyle.


As in any large city you need you be alert and aware of your surroundings- do not take
unnecessary risks,

       Use your mobile phone discretely and safely

       Don’t be flash with your cash – only take out what you need

       Use cash points during the day or go out with a friend if you can

       If you are returning home late at night, leave venues with friends and walk in a

       Do not use unlicensed taxis – ring a reputable firm or use a black hackney cab

       Avoid short cuts; keep to well lit main roads

We want your stay in the UK to be safe one; some practical advice on personal safety in the
UK is available at the following website:


For students who wish to go on the European tour, there are a number of travel agents in
Liverpool that offer this. STA Travel is a company that has been recommended by previous
students and is in the city centre.

STA Travel, 78 Bold Street, Liverpool. Tele: 0871 468 0631

Please ensure you book any travel through a reputable company. LJMU cannot
accept any responsibility for travel booked through any third parties.

You should not miss classes to go on social trips!

                         FREQUENTLY ASKED QUESTIONS

Q Do we need to bring pillows and bed linen?
A Duvets, pillows and bed linen are all provided by the accommodation providers so you do
not need to bring any of these items.

Q Do we need to bring electrical adaptors?
A The voltage in the UK is the same as in Malaysia 240v.

Q Do we need to bring a printer to the UK?
A You can buy printers here in the UK for as little as £30.00. Printers are available in the
LJMU Learning Resource Centres but you need to pay for this service.

Q Do we need to bring crockery etc.?
A Your room will be equipped with crockery and cutlery but you will need to buy pans upon
arrival. There are plenty of cheap shops where you can buy them in Liverpool. We suggest
you buy them here and share with your housemates.

Q How and with whom should we open a bank account in the UK?
A We will include in your welcome pack all the necessary information regarding opening a
bank account in the UK. We will also supply you with a letter from LJMU at the faculty
induction on Wednesday 1st June which the bank will need to prove you are a LJMU
student. In the past we have worked with the Barclays bank and your seniors found them to
be very good. You can only open a basic account however. Arrangements will be made with
Barclays bank for you to open an account once you have arrived. You will need to take the
letter from LJMU, your passport for ID and a bankers draft to pay into the account.

You are allowed to open an account with any bank if you wish to do so.

Q Does the accommodation have internet access?
A Yes internet access is available at your accommodation free of charge. Please see
information on page 13 of this booklet regarding recommendations for bringing your own

Q Do we have televisions in our rooms?
A. You have a television in the communal area of your flat that you share with your flat
mates but there is not an individual one in each bedroom.

Q LJMU has lots of sites – how will I find my way around?
A Don’t worry about this, we will provide a map of all LJMU sites and Liverpool in your
welcome pack which you will receive when you arrive at your halls of residence.

Q Can I bring some of my favorite foods with me?
A You are not allowed to bring certain foods into the UK – it is illegal to bring meat, fish

plants and honey into the UK. Please see the HM Custom and Excise website for prohibited
goods. Liverpool does have lots of Chinese supermarkets where you can purchase favorite
foods cheaply details of which will be included in your welcome pack.

Q Is there a limit to the amount of money I bring into the UK?
A. You need to be sensible regarding the amount of cash you bring into the UK for your
own safety. Do not bring lots of cash; instead bring travellers cheques, or bank drafts. You
will need some sterling for your immediate expenses – about £100 should be enough.
Check the following website for information regarding cash limits.

Q Do we need to carry our passports with us around the city?
A No, this is not necessary. You should keep your passport in a safe place in your

Q Is the tap water suitable for drinking ?
A. Cold water from the tap in the kitchen is suitable to drink, but we do not recommend that
you drink from the hot water tap. Water from both taps in the bathroom should not be drunk
but is o.k. to brush your teeth with.

And finally~

We hope you have found this information guide useful. Further details about LJMU, the
summer semester programme and Liverpool can be found on our website:

You will also find the following Guide to LJMU useful:

We look forward to meeting you at LJMU in June and wish you well with your studies. We
hope you enjoy your time with us and make the most of what the city of Liverpool has to


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