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Service Level Agreement Bpo Inbound Customer Care

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					                          AMERICA in 3-D Job Fair
                             March 18-20, 2011
                            10:00 am to 8:00 pm
                              4th Floor Annex
                          SM City North EDSA Mall
                                Quezon City

Bring your resumes! There are 33 American companies offering over 6,600 jobs –
see the list below.


No.          Type of       Number                      Positions Offered
            Business         of
                          Vacancies
1     Banking - Retail       818          Card Sales Officer & Bank Sales Officer (800)
                                          Citiphone Officers (15)
                                          Customer Service Representatives (3)

2     BPO                      800      AGENT POSITIONS:
                                         Level 1 – Software System Analyst (New Account)
                                         Level 2 –Senior Software System Professional
                                           (new Account)
                                         Hardware Technical Specialist
                                         Customer Service Sales Associate

                                        NON –AGENT POSITIONS:
                                         Tech - Team Leaders
                                         Tech - Trainers
                                         Tech – Quality Analyst,
                                         Comms Trainer

3     BPO                      500        Customer Care Professionals
                                          Technical Support Professionals
                                          Sales Professionals

4     BPO                      745        Customer Service Representatives
                                          Technical Service Representatives

5     BPO                      120          Customer Service Representative
                                            Technical Support Representative
                                            French Customer Service Rep.
                                            Credit Review Analyst
                                     Level 3 Engineer
                                     NOC IT helpdesk
                                     Soft Skills Trainer
                                     Technical Trainer
                                     Travel Specialist
                                     Systems Analyst
                                     Senior Manager for OD
                                     Senior Manager for IT
                                     Process Audit & Improvement Manager
                                      IT Supervisor

6    BPO                    605    Customer Service Associates
                                   Technical Support Associates

7    BPO - HR solutions     100      Managers/Sr. Managers
                                     Team Leaders
                                     Sr. Analysts
                                     Analysts
                                     Jr. Analysts
                                     various staff positions

8    BPO/LPO                200      Content Operations Specialists
                                     Content Operations Leaders
                                     IT Specialists
                                     Data Analysts
                                     Quality Analysts
                                     Call Center Specialists

9    Caterpillar Products   44       Business Development Manager (1)
     – Sole Dealer                   Human Resources Assistant (1)
                                     Machine Applications Engineer (1)
                                     Service Marketing Specialist (1)
                                     Machinists (2)
                                     Cadet Engineers (25)
                                     Service Advisor (2)
                                     CSA Product Specialist (1)
                                     Onsite Support Engineer (1)
                                     Project Engineer (1)
                                     Mechanic (2)
                                     Senior Mechanic (1)
                                     Service Analyst (1)
                                     Electrician (1)

10   Clothing Retail -      30     Area Sales Manager
     American Designer               Management Trainees
                                     Store Cashiers
                                     Customer Relations Personnel
                                     Visual Merchandiser
                                     Marketing Assistant
                                     Human Resources Assistant
                                     Accounting Clerks

11   Embassy                5    Assorted Positions

12   Engineering &         20        Software Developers
     Technology                      Test Engineers
                                     Process Control & Automation Engineers
                                     Human Resources Generalist
                                     Proposal Engineer
                                     Technical Writer

13   GENERAL: Retail,      116       Software Development Engineers
     Finance, Travel,                Software Test Engineers
     Healthcare, Food                Software Testers
     Service,                        Firmware Research Engineer
     Entertainment,                  Interaction Designer
     Gaming & Public                 Software research Engineer
     Sector Industries               Project Scheduler
                                     Resource Coordinator
                                     Customer Implementation Specialist.
                                     Hardware Engineer
                                     Database Analyst
                                     Distribution and Operations Support
                                      Field Support Center Manager
                                     Hardware Development Engineer
                                     HR Consultant
                                     Implementation Coordinator
                                     Inbound Sales Account Executive
                                     Information, Engineer
                                     Service Planner team Lead
                                     Service Planner
                                     Sales Support Analyst
                                     Outbound Telesales Account Executive
14   Hotel Group           150       Customer Service Representatives
     Reservations Office             Reservation Sales Agents

15   Integrated Energy     92    Geothermal Operations:
     Company                       Jr Assistant
   Administrative Assistant
   AOT Process Technician
   Accountant
   Geologist
   Reservoir Engineer
   Facilities Engineer
   Group Leader - Construction
   Group Leader - MIQA Group Leader
   (Mechanical Integrity/Quality Assurance)
   QA Representative
   Public Affairs Specialist
   Project Liaison Officer

Holdings Company:
  Accountant
  SAP Functional Analysts – Basis
  Senior Web Developer
  Technical Business Analyst (Unix Scripting)
  Senior SAP B1 Developer
  SAP APO/PP Business Analyst
  Documentum application
  Support/Maintenance
  Documentum Application Developer
  Organizational Capability Boarding Specialist
  SAP Basis Environment Specialist
  Data Integrity Business Analyst
  JDE Upstream Business Analyst
  Unix Blues Analyst
  Windows Blues Analyst
  Network Assets Rhythm Analyst
  Metrics and Reporting Analyst
  AP Business Planning and Support Analyst
  ITSM Process Analyst
  IT Commercial Services Analyst
  Portfolio Management Office Analyst


Philippines Inc. Division:
  Tax Accountant
  Financial Reporting Analyst
  Credit Analyst
  Technical Support Specialist – Lubricants
16   IT & Computing       427     Technology Consultants (SAP all modules, Java,
                                   Oracle)
                                  Service Delivery Consultants / Managers
                                   Database Administrators
                                  Network Specialists
                                  Software Management Specialists
                                  Technical Solutions Representative
                                  Partner Sales Representatives
                                  Business Planning Managers
                                  Project Analysts
                                  HR Generalists

17   IT & Engineering     100    OPENINGS in following fields:
     Automation                    Engineer
     Manufacturing                 Customer Service
                                   Information Technology
                                   Foreign Languages
                                   Research
                                   Accounting & Finance
                                   HR & Administration
                                   Supply Chain Logistics
                                   Managerial
                                   Fresh graduates

18   IT Consulting,       200     Technology Professionals
     Technology                   BPO Professionals

19   IT Outsourcing        15       Project Managers
                                    PeopleSoft Financial Developers
                                    Java-J2EE Developers
                                    .NET/SharePoint Developers
                                    MFF Cobol Developers
                                    BA/QA Specialists
                                    Billing Specialist
                                    Reports Specialist
                                    Audit Specialist

20   IT Sales &           1000      Human Resource Process Owners
     Distribution,                  Finance and Accounting Professionals
     Consulting &                   Customer Care Specialists
     Services, Business             Helpdesk Support Specialist, Multi-linguals
     Process Delivery,              Sales Specialist
     Contact Center,                Project Managers
     CRM Solutions                  Business Analyst
                           Software Testing Specialist, JAVA/Websphere
                            Specialist
                           SAP Professionals
                           Business Intelligence Professionals
                           DATASTAGE Developer
                           COGNOS Developers
                           SSAS Application Architect
                           SSRS Application Architect
                           OBI Developer
                           Informatics Developer
                           SSIS Application Architect

21   IT Software     80      Security Engineer
                             Salesforce Developer
                             NOC Engineer
                             UNIX System Administrator (Solaris)
                             etc.

22   IT Software     50      Support Engineers
                             Application Development Mgrs
                             Software Systems Engineers
                             Technical Consultants
                             Software Quality Engineers
                             Systems Administrators
                             Business Analyst
                             Quality Analysts
                             Project Managers
                             Graphic Designer
                             Software Platform Engineer
                             Software Integration Engineer
                             Professional Services Director

23   IT Solutions    11   BPO openings:
     Provider, BPO          Call Center Associates
                            User Acceptance Testers/Excel Specialists
                            Business Process Associates
                            IT Helpdesk Analyst

                          IT Division Openings:
                            Quality Assurance Manager
                            QTP Manager (2)
                            ATP Analyst
                            Analyst Programmer (VB & Java) Analyst
                              Programmer
                                 (Java)
                                 Facilities & Admin Manager
                                 Employee Engagement & Communications Mgr.

24   Manufacturer -        15    Production Operator
     Pharmaceutical &            Professional Healthcare Rep. Territory Manager
     Nutrition Products          Others

25   Manufacturer –        8       Sr. Supply Chain Manager
     OEM Products                  ATE (Test) Manager
     (Micro-Wave and               RF Engineer
     Millimeter-Wave               Equipment Engineer
     Products for                  Process Engineer
     Telecommunications)           Customer Support Engineer
                                   Commodity Buyer
                                   Supply Chain Engineer

26   Manufacturer -        70      Associate Brand Managers (Marketing)
     Consumer Goods                Sales Management Trainees
                                   Finance Process Owners
                                   IT Systems Specialists
                                   Product Supply Engineers
                                   Purchasing Process Owners
                                   Human Resources Process Owners

27   Manufacturer,         5     Engineers (DPE/MPE/Process)
     Semiconductor               Production Supervisors
                                 Technicians

28   Research &            35   HARDWARE DEVELOPMENT POSITIONS:
     Development,                 Mechanical Design Engineers
     Shared Services              Early Manufacturing Involvement (EMI)
                                  Engineer
                                  Motion Control Engineer (for pooling)
                                  Product Engineer
                                  Acoustic & Vibration Engineer
                                  Firmware Engineer - ISD
                                  Electrical Hardware Engineer
                                  Finite Element Analysis Engineer (pooling)
                                  CAD/PLM Support Engineer
                                  Product Assurance Engineer

                                FIRMWARE DEVELOPMENT POSITIONS:
                                  BIOS Firmware Development Engineer
                                Firmware Development Engineer

                               SOFTWARE DEVELOPMENT
                               POSITIONS/SYSTEM TEST
                                 Senior Software Engineer - MAC/UNIX/LINUX
                                  Development
                                 Senior Software Engineer - Embedded
                                 Solutions Framework (ESF) Development
                                 Senior Software Engineer - Widget Development
                                 Software Quality Assurance Engineer
                                 Test Engineer
                                 Test Manager

                               INFORMATION DEVELOPMENT POSITIONS:
                                 Technical Writer
                                 Technical Service Writer

29   Restaurant - Quick   20      Project Engineer
     Service Franchise            CAD Operator/Designer
     Chain                        Project Manager – Construction
                                  RVAC Audit Engineer
                                  HVAC/Mechanical Manager
                                  Mechanical Engineer
                                  Project Superintendent
                                  Warehouse Supervisor
                                  Business Analyst (Supply Chain Management)
                                  Project & Systems Analyst (Industrial Engineering)
                                  Business Process Analyst
                                  Project Manager – Information Technology
                                   Business Systems Analyst – Information
                                   Technology
                                  Product Manager
                                  Trade Marketing Manager
                                  Learning & Development Asst Mgr.
                                  Real Estate Supervisor
                                  Transport Supervisor
                                  Transport Analyst
                                  Management Trainees – Store Operations

30   Semiconductor        20    Test Development Engineer (10)
                                Quality Engineer (2)
                                Manufacturing Test Engineer (8)

31   Semiconductor        30    Engineers
                                Planners
                                PCB Layout Design
                                Managers, etc.

32   Shared Services &   14       Actuarial Analyst / Specialist (3)
     Consulting                   Developer (3)
                                  Business Analyst (2)
                                  Quality Assurance Manual Eng. (4)
                                  QA Automation Engineer (1)
                                  Benefits Admin Asst/Analyst (1)

33   Software            150    Project Managers
     Development                System Integrators (UNIX),
                                Technical Business Analyst
                                Electronic Data Interchange (EDI) Analysts
                                Software Developers
                                Java Developers/Architects
                                QA Engineers
                                Programmers
                                Software Engineers
                                Global Sales Account Managers to handle (US,
                                 UK, France, Australia, Germany Accounts)
                                Technical Support Engineers

				
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Description: Service Level Agreement Bpo Inbound Customer Care document sample