Seo Agreement Business by bjn18285


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									                                       ISC-SEO proposal for
                                <insert project name here>

General principles and assumptions of cost determination
 Recurring costs represent the incremental cost increase for maintaining an application at the
 Hardware and software required for the project have been determined based upon
   discussions with the client as well as the experience and knowledge base of ISC-SEO.
 Estimated implementation and on-going costs, for both hardware and software, represent the
   best market price available for non-profit organizations. These costs reflect any peripheral
   devices and software necessary to operate and maintain the application.
 Participation in the University’s Business Continuity program is optional. If participation is
   not desired, the cost will be removed from the proposal.
 Upon approval of this proposal, a Service Level Agreement (SLA) will be generated to be
   signed by both the client and ISC-SEO. The SLA will specifically define the responsibilities of
   both the client and ISC-SEO.

Assumptions specific to <insert project name here>

Costs for <insert project name here>

                                                               One-time     Annual
                                  Item                          Costs        Costs
             ISC-SEO Support Services
             Business Continuity
             Total one-time costs:
             Total annual costs:

09e3b8d3-e620-4da7-9620-4779c62e69e6.doc        1                 Last saved: 8/10/2011 3:17:00 PM
                                    ISC-SEO proposal for
                               <insert project name here>

Expense Item Explanation

(1)    Expense Item: Hardware
           3 year replacement cost for servers
           Server maintenance contracts with vendors
           Tapes (data backups)
           Storage space for all servers in Penn’s Data Center
           Environmental costs in Penn’s Data Center (i.e. air conditioning, power
              distribution units, UPS, ADSM server, cables, etc.)

(2)    Expense Item: Network
           Network port activation (ISC-Networking)
           Annual port charges (ISC-Networking)

(3)    Expense Item: Software

(4)    Expense Item: Support Services
           DBA resources: database administration, backup/recovery, support limited new
              development, 24-7 production support
           System Administration resources: operating system administration,
              backup/recovery, support limited new development, 24-7 production support
           Operations resources: monitor backups, batch processing, backup media
              administration, 24-7 production support
           Management services: intra- and inter-departmental coordination, planning,
              client liaison

(5)    Expense Item: Business Continuity
           Business Continuity hotsite equipment for testing & testing time (one test per
              calendar year)
           Business Continuity hotsite technical support during testing and/or actual
              disaster recovery
           Business Continuity hotsite equipment usage for six weeks post-disaster
           Business Continuity hotsite technical office space for six weeks post-disaster
           Network connectivity to Business Continuity hotsite
           Recovery of the application within 48 hours in the event of a disaster.

09e3b8d3-e620-4da7-9620-4779c62e69e6.doc      2                Last saved: 8/10/2011 3:17:00 PM

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