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					                          National Animal Welfare Trust
                                    Job Description

Title:               Receptionist – Part time

Location:            Watford

Salary:              £6715.80

Hours:               21 hours per week (3 days aweek) – on a rota basis

Term:                Permanent (3 month probationary period)

Reports to:          Head Receptionist

Purpose of the post:

The Reception staff are responsible for providing an efficient and friendly customer care
service to visitors and callers.

Duties and Responsibilities:

1. Administration

    1.1. To be responsible for welcoming customers to the Centre, informing them of our
         procedures and being helpful at all times
    1.2. To ensure that the telephones are answered promptly and politely, taking details
         and messages from incoming calls and passing on these messages to the
         appropriate persons.
    1.3. To be responsible for ensuring that information given to customers is accurate
         and timely
    1.4. To be responsible for liasing with the office, supervisors and the Animal Care
         Workers to ensure the smooth and efficient running of the Centre
    1.5. To be responsible for explaining our adoption procedures.
    1.6. To ensure that all homing follow-on phone calls and adoption paperwork, is
         completed in a neat and thorough manner, including contracts, pet insurance
         slips, Pet ID forms and all other homing information.
    1.7. To be responsible for updating the computer with animals and adopters details.
    1.8. To ensure that accurate, legible written records for animals coming into and
         leaving the site are updated when necessary.
    1.9. To be responsible for liasing with the Pet ID chip company, sending details of
         chipped animals and updating records of homed and returned animals. On
         occasion liasing and dealing with representatives from animal related companies
         and other industries.
    1.10.       To ensure that customers within the Shop are served efficiently at all
         times, accepting payment of cash, cheques or cards. Ensuring that stock
         rotation is carried out.
   1.11.       To be responsible for end of day cashing up on the days takings and
       ensuring that all monies are placed in the safe. Keeping accurate notes of
       monies taken and from whom on the daily till role.
   1.12.       To ensure that all areas of reception and the shop are kept clean and tidy
       at all times and that the area is Health & Safety compliant with no risk to visitors
       (in accordance with instruction and guidance from the Manager).
   1.13.       To liasing with the Manager – or in their absence the Senior Supervisor or
       Supervisor - regarding daily business, informing her of any problems or queries.
       Interacting with the centre staff in a professional and friendly manner.

2. Other Duties

   2.1. To attend any Team and other internal meetings as requested
   2.2. To attend relevant training and personal development opportunities in order to
        fulfil the requirements of the post
   2.3. To adhere to all NAWT policies and procedures and assist the organisation in
        developing, implementing and monitoring them, including Equal Opportunities
        and Health & Safety policies
   2.4. To carry out any other duties relevant to the post as directed by the Head
        Receptionist or Board of Trustees


                   Experience / Skills                         Desirable       Essential

Experience of dealing with the general public and their                           Yes
Experience of general administration tasks                                        Yes
Excellent communication and customer care skills                                  Yes
Demonstrable organisational and IT skills to include                              Yes
Microsoft Words, Outlook and Excel
The ability to be flexible and work as part of a team                             Yes
Experience of working with animals is desirable, but not          Yes
essential, although an empathy with the aims of NAWT is
Experience within a retail environment would be an                Yes


The successful candidate will be hard working and reliable, possessing a love of
animals and an empathy with people. S/he will be good humoured and enjoy working in
a close knit team. The reception is very busy and the receptionist must be able to
maintain a polite and patient approach to telephone and personal callers at all times.
The Receptionist will be representative of the National Animal Welfare Trust and
therefore the image presented is important. A uniform is provided and must be worn
during working hours.

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