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September 2009 Financial Report for Access Bank - PowerPoint

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									Great Recession transforms
  workplace, work force
             The Associated Press, September 24, 2009
Employers Put Costs at the Top of Health
       Care Reform Priority List

                          Reuters, September 17, 2009
New Study Reveals Declines in the
 Health of the American Workforce
                 BUSINESSWEEK, September 22, 2009
Kaiser union workers rally against
             job cuts
                 Bizjournals.com, September 23, 2009
 Employee Assistance Programs
Surging As Economy Takes Its Toll
                Hartford Courant, ‎ eptember 14, 2009‎
                                  S
Foreclosure prevention workshops
              offered
             Daytona Beach News-Journal, September 24,
Families stressed trying to juggle
             work-life
                  Brisbane Times, September 24, 2009
Uncertain future hangs over 1000
         jobs in Shelton
                Connecticut Post, September 24, 2009
Family-Friendly Work Policies Take
               a Hit
                 New York Times, September 22, 2009
Aging: Caregiving takes toll on
        family members
                 The News-Press, September 8, 2009
Economic Downturn Leading to
Decline in Employee Commitment


                  Reuters, September 21, 2009
More employers are looking at their
         roles in obesity

                 MiamiHerald.com, September 23, 2009
Employers Turn to Third-Party
Administrators to Reduce Health
          Care Costs
               Workforce Management, July 30, 2009
Hiring Plans Show Continued
           Anxiety


              Washington Post, September 23, 2009
Recession Drives Women Who Left the
        Work Force to Return
                   New York Times, September 18, 2009
Employers Say 'No' To Extra Costs
 National Underwriter Life and Health Insurance News, September 18, 2009
Employers grapple with rise in
     workplace suicides


                 Business Insurance, August 31, 2009
King County's per employee health
 costs up 28 percent in four years
                Seattle Post Intelligencer, August 4, 2009
Family Issues Translate Into Sick Days
                at Work
                  U.S. News & World Report, August 28, 2009
Workers ready to quit when
     recession lifts
           PersonnelToday.com, September 24, 2009   ‎
Childcare Becomes Less Affordable
          NewHampshirePublicRadio.com, September 17, 2009
  Long hours may be putting
employees at greater risk of health
            problems
              Risk & Insurance Online, September 3, 2009
Dallas-Fort Worth home foreclosure
         filings jump 34%
               Dallas Morning News, September 17, 2009
Proposed cuts to Medicare private
       plans worry seniors
           McClatchy Washington Bureau, September 8, 2009
Thousands denied child care due to
     Pennsylvania budget cuts
                 Bay Area Indymedia, August 28, 2009
Parents Scramble as Ax Falls On
     After-School Programs


                Wall Street Journal, August 26, 2009
As work habits change, moms - and
     dads - juggle child-care
                    Boston Globe, August 6, 2009
Are We a Family-Friendly Nation?
                 San Francisco Chronicle, July 29, 2009
Recession 'sees retirement rethink'

                The Press Association, September 24, 2009‎
Parents struggle with child-care
 costs

                 San Mateo Daily Journal, August 6, 2009
Boston Globe eliminates in-house
   health clinic as cost-cutting
             measure
                   Bizjournals.com, August 3, 2009
Health Care Costs Rise Again for
         Workers, Firms
                    WebMD, September 16, 2000
  Cost of Health Benefits Still
Accelerating Faster Than Inflation

             Workforce Management, September 15, 2009
Firms Reducing Health Benefits,
         Surveys Find

               Wall Street Journal, September 16, 2009
At least 20% of high potential
employees are feeling confident
enough to jump ship, despite the
           economy
                       Catalyst, August 2009
Talent hard to find, despite the
           recession

                    WFC Resources, October, 2009
   In 2007:
       only 27% of employees surveyed had a comprehensive
        financial plan in place

       31% of individuals named financial issues as their their
        greatest work life challenge, followed by work life
        balance (24% and health (12%)
                                  MetLife‟s‎2008‎Study‎of‎Employee‎Benefits‎Trends
   41% of employees report experiencing three or ore indicators
    of stress sometimes, often or very often
   One in three employees experiences one or more symptoms of
    clinical depression
   One in five employees has trouble falling asleep very often or
    fairly often
   31% of employees waken too early and have trouble falling
    back to sleep often or very often

     Families‎and‎Work‎Institute‟s‎2008 National Study of the Changing Work Force
More than half of HR executives
 consider their biggest challenge
     to be keeping surviving
  employees engaged after job
               cuts.
                     Challenger, Gray and Christmas
EAP & WorkLife - Trends in Economic Relief Programming
                for Today's Workforce




                 Barbara J. McMahon
                   Practice Leader
Welcome and Introductions


Session Learning Objectives
   Demonstrate how the economic crisis has impacted the types of EAP and
    Work Life case experiences
   Review three different models of collaboration and integration around the
    delivery of EAP and Work Life programming
   Build the case for breaking down organization silos
   Recognize where leveraging internal and supplier partnerships can have a
    significant impact on human capital management
   Create a case for continued development of programs that emphasize
    resiliency
About LifeCare
   25‎year‎history‎of‎supporting‎„Best‎Companies”‎with‎Work/Life‎
    balance programs
   A focus on counseling and support for
        Employees and their household members to manage life events
        Corporate wellness initiatives
        Older adults to maintain optimal health and wellbeing
   Award winning quality, customer service and communications
   1,500 plan sponsors and 4.5 million members (10 million including
    family members) in the U.S.
   Global Work Life services to U.S. companies with international
    locations through a partnership with PPC
   Partners with Aetna EAP to support an integrated EAP/WL product
Best Practice
   To eliminate the silos that have stymied collaboration and
    integration of workforce programs including
        EAP
        Work Life
        Disability
        Safety/Security Risk Management
        Occupational Health
        On-site Clinics
        Wellness and Preventive Health


Result
   An overall improvement in workforce health and productivity
    and a positive impact on the bottom line
EAP – What‟s‎changed‎in‎the‎past‎2 years

   Mental health conditions are more prevalent than any other
    medical condition. Based on a 2005 study:
        Over 26% of the general population has symptoms of a diagnosable
         mental health disorder
        55% of Americans will suffer from a mental disorder in their lifetime
        Almost 20% of U.S. adults are using antidepressants
        Overall employees with depression are 20% less productive
        82% of that loss is due to presenteeism

   The NIH estimates that depression is the leading cause of short
    and long-term disability
Work Life – What‟s‎changed‎in‎the‎past‎2‎years

•   Increase in financial hardship cases
       Utility assistance
       Child care subsidies
       Food stamps/food banks
       Funds to pay day-to-day expenses
       Homelessness

•   More recent changes in types of requests
       Increase in divorce-related cases
       More domestic abuse related cases
       Less adoption support activity
Work Life – What‟s changed in the past 2 years, cont.



January -                2009          2008             ‟08‎– „09   ‟07‎– „08   ‟07‎– „09
August
Divorce                  12,738                         151%        -12%        121%
                                       5,079
Finance                  54,418        56,135            -3%        139%        132%
Depression/Stres         8,273           6,551           26%        -66%         -57%
s
Sleep Disorder           10,690          3,441          211%        45%         352%
LifeCare day-by-day top 200 content views on web site
The challenges
   Impact of layoffs on those left behind has increased workplace and family
    stress levels
   Quickly developing new resources that effectively respond to workforce
    financial and stress related needs
   Creating a sense of community to rebuild confidence in the organization
   Engaging and retaining valued employees
   Keeping productivity high despite mounting work life pressures
   Taking a new view of workforce flexibility and alternative work
    arrangements
   Dealing with delayed retirements
   Anticipating and planning for the cost impact of mental health parity
   Communicating in a pro-active and positive framework
#1: Client Integrated Model
        EY ASSIST




      Sandra Turner
Ernst & Young (www.ey.com) is a global leader in assurance,
tax, transaction and advisory services


     Worldwide, its 135,000 people are united by shared values
      and an unwavering commitment to quality

     Ernst & Young makes a difference by helping their people,
      their clients and their wider communities achieve their
      potential
History of EAP and Work/Life


   EAP started in 1975 as part of Benefits
   Work/life contract initiated in 1994 under Human Resources
   Functions combined in 1998
        Ease of employee access to services
        Reduce duplication
             Services
             Cost
             Administration
                                                          EY Assist
                                                        800 333 4119


    Prompt 1           Prompt 2       Prompt 3     Prompt 4         Prompt 5          Prompt 6       Prompt 7   Prompt 8

•   Immediate      •   Personal and   Temporary     College     •   Academic and      Discounts:      Repeat    Unsure
    counseling         family         back-up       coaching
                                                                    scholarship                       these     who to
                                                                                      • Products and
                       counseling     child and                 •   Adoption                          options   call?
    assistance                                                  •   Child and adult
                                                                                        services
                   •   Legal          adult care
                                                                    care resources    • Dining
                       services                                     Special needs
•   Management                                                  •                     • Tickets
                                                                •   Personal
    consultation                                                                      • Personal travel
                                                                    research
                                                                •   Travel tips and   • Entertainment
                                                                    destination       • Gifts
                                                                    information
                                                                •   Entertainment
                                                                    options
                                                                •   Nutrition and
                                                                    wellness
Retaining People First During an Economic Downturn


   “Our commitment to putting people first should not
        diminish as the economic climate and work
     environment pose challenges. It is important our
   people see themselves as a tool of positive change.”




                                              Nancy Altobello
                                  Americas Vice Chair, People
Communicate, Communicate, Communicate
 Firms new vision and strategy for these volatile times
 Expectations of our people
 Accountability
 How firm will maintain culture of inclusiveness and flexibility,
  recognition and reward, and career development

Ensure broadest reach using all distribution channels
 Voice mail messages from leadership
 Daily Connection articles
 Business unit and team discussions
 „All hands‟ webcasts, e-mail messages, etc.
Refresh existing services for our people via collaboration
among departments
                                               Group Legal plan
   Recognition and rewards                    Pre-tax commuter benefits
   EY Personal Financial Planning             EY Discounts
   Automatic 401K enrollment                  College Coach
   EY Assist                                  Stress Management Toolkit
   Backup child and adult care                Training, mentoring, and career
   „Extra babysitting‟                         management
   Violence awareness and prevention


Add new resources for our people
   Discussion groups for People Consultants who are the „first responders‟ in
    the workplace
Add new resources for our people, cont.
•‎‎‎‎‎“Economic”‎Stress‎Buster‎Blog‎launched‎March,‎2009
Add new resources for our
people, cont.

   Resiliency Toolkit
    Launched July, 2009
Add new resources for our people, cont.

   Daily Connection
    September 3, 2008
    “Energy Savings,
     Shopping Tips, etc.”




•   Daily Connection
     May 14, 2009
     “Financial Counseling”
EY Assist Intervention for Depression

   EY Assist is the dynamic collaboration between vendored EAP and
    work life services
   Chronic stress regarding the economy inspired a campaign to
    heighten awareness and education regarding depression and suicide
   Website screening tool
   Website articles for
    individuals and families
   Face-to-face counseling
   Management consultation
   Disability/Leave management
    support
Video clip from depression awareness
               campaign
Continue to challenge the status quo

   With each iteration of the changing economy and
    marketplace, the firm is motivated to find new ways to
    support its people.

   This is a great opportunity for grand ideas!
#2 EAP & Work-Life Integrated Model




       Christine Fossaceca
     Global Work-Life Manager
JPMorgan Chase & Co. (NYSE: JPM) is a leading global
financial services firm with assets of $2.1 trillion

   Operation
        In more than 60 countries
   Employees
        More than 220,000 (170,000+ in the U.S.)
   Six lines of business
        Asset Management
        Investment Bank
        Treasury & Securities Services
        Commercial Bank
        Card Services
        Retail Financial Services
   Company Brands
        J.P. Morgan, Chase, WaMu
History of EAP & Work-Life at JPMC
   EAP
        Around since 1960/70‟s
        Stigma attached to the program due to perception that it was for drug and alcohol
         addictions
             9/11: This changed. Focus on trauma & stress – group debriefings; coping
              strategies
   Work-Life
        Part of the Organizational Development / culture change effort (early 1990‟s);
         Diversity/inclusion
        Began with one back up child care center; one fitness center open by lottery to
         employees; intramural sports (1992)
        Resource & Referral Program (1994); child care, elder care, parenting
        Initiatives centered around employee engagement
   Both critical functions however operated independently of one another
The Decade of Challenge

   Environment
       Mergers, budget cuts, redundancy, lay offs, analysis of costs, economic
        downturn, “deep recession”, erratic markets, great financial loss
   Employees reaction
       Fear, stress, financial hardship, feeling of despair, living paycheck to paycheck,
        living standard has decreased, putting off critical life events (e.g. retirement,
        college, etc.)
   Goals
       Streamlining, efficiencies, systems improvements, partnership, leverage, cost
        savings, new corporate initiatives
RESULTS
       Integrated systems (e.g. banking), managing costs at the lowest level (e.g.
        supplies), greater partnerships and leverage across the LOBs, many new
        initiatives (e.g. Mortgage Re-modification) - Many results still TBD


Integrated EAP&WL Service – July 2008
Our Integrated EAP & Work-Life Program


   Offered through Aetna/LifeCare strategic partnership (PPC for
    Int‟l)
   Goals of integrated service
       One Point of Contact to streamline process and ensure a holistic and
        comprehensive experience
       Quick response in dealing with all employees emotional and work life needs
       Cost & resource effectiveness; can be offered globally
       Be viewed as a value added service
Integrated EAP & Work-Life Key Features

   •   Dedicated JPMC Team including Clinicians and Work-Life Consultants
       in one location
   •   Dedicated JPMC phone line with Intake specialist trained on Clinical
       aspects and Work-Life programs so they can effective refer employees
   •   Comprehensive program offering: all life stages, all emotional issues,
       business focus
   •   Comprehensive partnerships with Critical Care Network (CCN); PPC
       (Int‟l EAP)
   •   Education available to supplement core program and drive employees
       to service
   •   Deeper consultation for financial assistance
   •   EAP & Work-Life Service available in US, Canada, UK, Asia Pacific (15
       countries)
Year 1 Reflections: Financial Support for JPMC Employees

The Need: Financial Support for JPMC employees
   – Debrief with JPMC Dedicated team on types of call they have been receiving
   – Review of Emergency Financial Assistance cases/calls coming in
   – Found high volume need for more in depth support
Outcomes:
   – Redefined the level of support provided by dedicated JPMC team
        • more in-depth research
        • specific targeted local resources
        • identify linkage for more comprehensive assistance
   – Focus on EAP/WL website - Financial information front & center
   – Define services more explicitly for employees (e.g. Legal & Financial Consulting)
   – Enhancement of JPMC Financial Series
#3 Work/Life & EAP Integrated Model




         Christine Pfeiffer
         WorkLife Manager
Pearson is an international media company with world leading
business in education, business information and consumer
publishing
   •   34,000 Globally
   •   60 Countries
   •   17,000 US Employees
Background of Benefits

•   WorkLife: strong history including R & R, On-site Eldercare, Back
    Up Care, Adoption assistance. etc

•   EAP: strong utilization, multiple on-site events, including
    management consulting and coaching

•   Integrated EAP and WorkLife in 2005

•   Health Promotion: Dedicated wellness manager hired in 2007
Recession Impact
•   Increased anxiety
•   Salary freeze & hiring freeze
•   Commitment not to cut jobs
•   Increased depression rates noted in population health study
•   Decrease in adoptions
•   Dealing with deaths in the workforce
•   Resiliency
WorkLife/EAP Response


•   On-site EAP Pilot

•   National Employee Health & Fitness Day Event

•   Rebranding flexibility
On-site EAP
•   Special oversized postcard distributed across the country
•   Counselors brought on-site in 3 locations to provide easy access and
    increased awareness


Utilization Impact
•   18.6% increase in unique individuals that accessed the program
•   Over 11% increase in services requested
National Employee Health & Fitness Day
•   A chance to get out and get personal with employees
•   Focus on their health and wellbeing
•   37 locations had on-site screenings, demonstrations, incentives,
    information etc.
•   Results: 2,500+ (20% of eligible) screened in 2 days
•   Feedback:‎“Thanks‎for‎caring”
Rebranding Flexibility


•   Flexibility + Accountability = Results
•   Appealing to managers and employees for reciprocal flexibility
•   A strategy to address hiring freeze and stress as well as business
    continuity and sustainability
•   Results: pending

								
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