International Partnerships Handbook

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					International Partnerships
        Handbook
  CONTENTS
SECTION 1: INTRODUCTION
Section 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Section 2: University of Greenwich Collaborative Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Section 3: QAA Code of Practice for Collaborative Provision and Flexible and Distributed
       Learning (including e-learning) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Section 4: Partnership Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
               4.1    Collaborative Programmes (franchises, validations and
                      external validations) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
               4.2    Articulation arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Section 5: New Collaborative Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
              5.1    Preliminary discussions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
              5.2    Memorandum of Understanding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
              5.3    Partner Scrutiny Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
              5.4    Timelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Section 6: New Collaborative Programmes
              6.1    Authorisation Stage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
              6.2    Approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
              6.3    Approval Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
              6.4    Memoranda of Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
              6.5    Financial Memoranda . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Section 7: Managing and maintaining partnerships
              7.1    Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
              7.2    Registration and Enrolment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
              7.3    Minimum cohorts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
              7.4    Recording of Student Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
              7.5    University of Greenwich identification (ID) numbers . . . . . . . . . . . . . . 16
              7.6    Electronic access for students . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
              7.7    Electronic resources for staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
              7.8    Publicity and marketing materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
              7.9    Link Tutors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Section 8: Monitoring Partnerships and Programmes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
              8.1    Programme Monitoring Report (PMR) . . . . . . . . . . . . . . . . . . . . . . . . . . 19
              8.2    Link Tutor Annual Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
              8.3    Annual Institutional Report (AIR) for Partnerships . . . . . . . . . . . . . . . . 19
              8.4    School Monitoring and Reporting Document (SMRD) . . . . . . . . . . . . . . 20
              8.5    Multi-School Partnership Meetings (MSPMs) . . . . . . . . . . . . . . . . . . . . 20


                                     International Partnerships Handbook - Page 2
Section 9: Reviews and Renewal of Approval
               9.1   Review and Renewal of Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
               9.2   Review and Renewal of Programmes . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Section 10: Discontinuation
               10.1 Discontinuation of a Partner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
               10.2 Discontinuation of a Programme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Section 11: Service Level Agreements and Annex of Responsibilities . . . . . . . . . . . . . . . . . . .25

Section 12: Summary of Roles and Responsibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
       Part A: University of Greenwich . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
               12.1 International Partnerships Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
               12.2 Partnership Division . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
               12.3 Learning and Quality Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
             12.4      University of Greenwich Schools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
                       12.4.1 Deans of Schools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
                       12.4.2 School Committees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
                       12.4.3 School Director of Learning and Quality (SDLQ) . . . . . . . . . . . . 29
                       12.4.4 School Quality Assurance Officer (SQAO) . . . . . . . . . . . . . . . . . . 29
                       12.4.5 School Director of Resources (SDR) . . . . . . . . . . . . . . . . . . . . . . 30
                       12.4.6 Link Tutors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
                       12.4.7 School Collaboration Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
                       12.4.8 School Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
               12.5 Finance Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
             12.6      Recruitment and Admissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
               12.7 Office of Student Affairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
               12.8 Library & Information Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
               12.9 Marketing Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
       Part B: International Collaborative Partner Institutions . . . . . . . . . . . . . . . . . . . . . . . . . 35
               12.10 Organisational Charts and Staff Turnover . . . . . . . . . . . . . . . . . . . . . . . . 35
               12.11 Programme Leaders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
               12.12 Approval of Teaching Staff at the Partner . . . . . . . . . . . . . . . . . . . . . . . 35
       Part C: Overall areas of responsibility by institution . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

APPENDICES

          APPENDIX A: Memorandum of Understanding Template . . . . . . . . . . . . . . . . . . . . . . 45
          APPENDIX B: Memorandum of Agreement Template . . . . . . . . . . . . . . . . . . . . . . . . .47
          APPENDIX C: Financial Memorandum Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73




                                 International Partnerships Handbook - Page 3
  SECTION 1: INTRODUCTION

The University of Greenwich engages with a range of external partners for the collaborative
delivery of its awards. It has been involved in this form of collaborative provision for nearly
20 years and this is now a major dimension of the University of Greenwich’s academic
portfolio, with around one hundred regional, national and international institutions approved
as external partners. In the 2009-10 academic year, nearly 9,000 students were registered as
studying on collaborative programmes which lead to the University of Greenwich’s awards at
65 partners situated in the UK and across the world. Students based at our international
partner institutions account for significant proportion of the total registrations at the
University of Greenwich, and we extend a warm welcome to collaborative partners and
students accordingly.

This International Partnerships Handbook (IPH) provides both University of Greenwich and
international collaborative partner institution staff with a manual defining the language and
phraseology used by the University of Greenwich for international collaborations; an
explanation of the policies and procedures required for proposing, approving, managing,
monitoring, revalidating, and where appropriate, discontinuing international partnerships
and/or programmes; and clarification of the roles and responsibilities of staff within the
University and at our international partner institutions. Staff and partners should use this
handbook in conjunction with the University of Greenwich Quality Assurance Handbook
(QAH) and its various appendices – see http://www.gre.ac.uk/offices/lqu/qa_handbook.

For the purposes of clarity, the University defines an international collaborative partnership
as one where the partner institution is either:

       • located outside of the United Kingdom and recruits students to study for University
       of Greenwich awards delivered overseas; or,

       • located within the United Kingdom and delivering programmes leading to University
       of Greenwich awards, but recruiting students from outside the UK who are non-HEFCE
       funded.

Institutions which are based within the UK and which attract HEFCE funding are not included
for consideration in the International Partnership Handbook. For further information about
this type of partnership, please refer to http://www.gre.ac.uk/offices/pd/rap/partnership.

This is Version 1 of the IPH and was created by the International Partnerships Office (IPO)
during autumn 2010. Updated or amended versions of the IPH will be saved on the
International Partnership web pages and staff are reminded to check that they are always
working to the most recent version of the handbook. If anything remains unclear after reading
this handbook, please contact the International Partnerships Manager for further assistance
(contact information listed on pages 26 and 27).

We hope that this handbook is useful and we always welcome comments on additions or
amendments to the text as appropriate.

                         International Partnerships Handbook - Page 4
  SECTION 2: UNIVERSITY OF GREENWICH COLLABORATIVE STRATEGY

The IPH reflects the strategic aims of the University of Greenwich’s Collaborative Provision
Strategy      approved      by     Academic       Council      in    June      2010       (see
http://www2.gre.ac.uk/about/policy. It is recognised that the University’s capacity to expand
provision will be determined by a number of factors which include:

      sufficiency of staff resource to allocate the time needed to identify, establish and
       maintain overseas partnerships;
      the cost of exploratory partnership work (both staff time and direct costs);
      competing demands on Schools within a tight resource envelope;
      competition with other University priorities as detailed in the Corporate Plan, such as
       student retention or the expansion of research and enterprise activities (see
       http://www.gre.ac.uk/offices/lqu/university_policies);
      prevailing social, economic and political conditions;
      minimising potential reputational risk.

Bearing these factors in mind, the Strategy proposes that the University of Greenwich should:

      seek to further expand the scope and range of international collaborative partnerships
       and, where appropriate, build on existing multi-centre collaborations to further extend
       the University of Greenwich offer;
      concentrate expansion on centres with the potential for multi-School collaborative
       activities, and, where single School partnerships have already been established, seek
       to extend the collaboration to other Schools;
      build on the International Office’s work in identifying key geographical markets for the
       development of international partnerships, and develop appropriate and holistic in-
       country strategies;
      consider the creation of an international partner institutions’ network.

‘Niche’ partnerships will continue to be developed, but it is hoped to shift the emphasis
towards larger collaborations with a smaller number of partners, in order to maximise
University of Greenwich resources and to allow the University of Greenwich to be more
strategic in its interaction and services to partners around the world.

The International Forum at the University of Greenwich may also provide recommendations
to Schools and to the International Partnerships Office in terms of which countries may
provide suitable opportunities for the University of Greenwich as the collaborative provision
strategy is further developed.

The University of Greenwich’s Collaborative Provision Strategy will be updated as and when
required to take into account changing priorities for the University of Greenwich, and updated
documents will also be saved on the International Partnership web pages.



                        International Partnerships Handbook - Page 5
  SECTION 3: QAA CODE OF PRACTICE FOR COLLABORATIVE PROVISION AND
  FLEXIBLE AND DISTRIBUTED LEARNING (INCLUDING E-LEARNING)

In conjunction with the University of Greenwich’s Quality Assurance Handbook (QAH), the IPH
seeks to reinforce the precepts and guidance outlined in the Quality Assurance Agency (QAA)
Code of Practice, Section 2 (Collaborative provision and flexible and distributed learning,
September 2004). The QAA Code of Practice recommends ‘good practice for the academic
management of collaborative arrangements entered into by UK higher education institutions
and [...] also serves as a code of good practice for the academic management of learning
delivered, supported and/or assessed through flexible and distributed arrangements.’

Please note that while the precepts are unchanged, an amplified version of the 2004
document was published on 5th November 2010 – please see below for further details:
http://www.qaa.ac.uk/academicinfrastructure/codeOfPractice/section2/collab2010.pdf.

All staff involved with international collaborations, both at the University of Greenwich and
at our international partner institutions, are responsible for familiarising themselves with
the Code, and for ensuring adherence to QAA and University of Greenwich quality
assurance recommendations.

From time to time, the QAA conducts audits of the University of Greenwich and of our
international collaborative partner institutions. The next Collaborative Provision Audit (CPA) is
scheduled to take place in March 2011 and all Schools, Offices and collaborative partners are
already preparing for this. The University of Greenwich will inform partner institutions if or
when they have been selected as part of the audit; if so selected, collaborative partners will
be expected to accommodate any reasonable requests for information, and are likely also to
have a virtual meeting with the QAA team.

Internal and external stakeholders are reminded of the importance of receiving a positive
QAA appraisal of our collaborative partnerships, not only for the name and reputation of our
collaborations both within the UK and overseas, but also for our students and staff who are
directly affected by our policies and procedures, and the implementation of our collaborative
programmes.

The Deputy-Vice-Chancellor (Academic Development) or his nominee will communicate
regularly with University Schools and our international collaborative partners to provide
updates and advice about preparation for the CPA. If you have any concerns or questions
about this, please email Professor Simon Jarvis at s.m.jarvis@gre.ac.uk.




                         International Partnerships Handbook - Page 6
  SECTION 4: PARTNERSHIP MODELS
          Franchise
          Validation
4.1       External validation (recognition)
       Collaborative Programmes
          Flexible/Distance learning
The University of Greenwich approves several different types of collaborative programme:
          Distance taught programmes
    1) Franchised programmes: this refers to existing (or sometimes, modified versions of existing)
          Articulations
        University of Greenwich programmes which have been approved for delivery on campus, and
        which may also be approved (‘franchised’) for delivery by an external partner.

    In the case of franchised programmes, the University makes available to the partner its
    curriculum, syllabi and teaching materials. The award is still a University of Greenwich award, but
    it is delivered in collaboration with an approved external partner. This is a popular mode of
    collaborative provision, and is sometimes described as ‘off the shelf’ provision, as the product (the
    programme) has already been designed and established by the University of Greenwich.

    2) Validated programmes: these are new programmes designed and developed by a partner (or
       jointly with the University of Greenwich), using the University of Greenwich’s protocols, which
       are then approved (‘validated’) by the University for delivery by that partner as a University of
       Greenwich award. The University of Greenwich remains responsible for the standard of the
       programmes and of the awards.

    3) Externally validated programmes: these are programmes devised and developed by a
       partner to its own specifications and approved (‘validated’) by the University of Greenwich as
       equivalent to a University of Greenwich award. The University of Greenwich monitors the
       standard of the programmes and of the awards granted in its name.

Regardless of the mode of collaboration (whether a franchise, validation or an external validation), the
partner generally provides tutorial and administrative support, teaching rooms and access to learning
resources but the extent of support provided by the University of Greenwich for each of these
categories of programme varies. Franchised programmes are often supported by learning materials
and, in some cases, intensive schools or workshops provided directly by University of Greenwich staff.
Validated (or externally validated) programmes are more likely to involve greater delegation of
function to the partner, with the partner fully responsible for all the teaching and much of the
assessment of the programme. A summary of the main division of responsibilities between the
University of Greenwich and its international collaborative partners may be found later in the IPH in
Section 12 Part C (page 36) and the annex to Appendix B.

Some of the University of Greenwich’s partners are part of a mono-disciplinary ‘Network’, with
centres in different parts of the world all approved to offer the same or similar programmes linked to
one host School. Other are ‘multi-School’ partners which are approved to offer programmes in a
range of disciplines and are therefore linked to several host Schools within the University of
Greenwich.




                           International Partnerships Handbook - Page 7
4.2     Articulation arrangements
An articulation agreement involves a formal link between the University of Greenwich and an
external partner, providing a guarantee that a cohort of students who achieve an agreed
standard in a programme at the partner will be able to progress to a particular stage of an
award-bearing programme in the University of Greenwich, provided there is a close
curriculum ’fit’ for articulation purposes. Students may gain an exit award from the partner at
the point of transfer to the University of Greenwich, although this is not always the case.

Articulation arrangements are different from APL (Accreditation of Prior Learning) and APEL
(Accreditation of Prior Experiential Learning) arrangements which allow individual students to
claim up to 50% advanced standing onto a programme of study based on their prior
completion of a course taken elsewhere, or on evidence of experiential learning from past
activity or study. With an articulation agreement in place, a cohort of students are
guaranteed entry to a University of Greenwich programme as a result of their prior study at
the partner institution – rather than given individual advanced standing. Articulation
Agreements are subject to approval by the University’s Academic Planning Committee (see
QAH Appendix NPP4).




                         International Partnerships Handbook - Page 8
  SECTION 5: NEW COLLABORATIVE PARTNERS
          Franchise
New partners must gain approval as offering an appropriate institutional environment for
          Validation
the delivery of higher education before they can be considered for collaborative delivery of a
          External validation (recognition)
           of Greenwich award, as described later in IPH Section 6.
UniversityFlexible/Distance learning
          Distance taught programmes
Potential partners wishing to discuss a possible partnership with the University of Greenwich
          Articulations
are advised to contact the International Partnerships Manager (see page 27) in the first
instance and supply a completed Partner Context Document (PSP 2 of the Quality Assurance
Handbook). She will liaise with Schools and offices within the University to respond to any
new approaches and to help Schools evaluate and respond to collaborative opportunities.

5.1     Preliminary discussions
Preliminary discussions should be open and frank to establish the realistic recruitment figures
expected to be recruited onto the collaborative programme(s). If these discussions indicate
that the recruitment figures or programme fees would be too low for the University of
Greenwich or inversely too high for the partner for example, it may be best to discontinue
discussions at this point rather than proceeding with a formal nomination of the partner
through University of Greenwich committee structures. Preliminary discussions should also
focus on whether the potential collaboration has the potential to become a multi-School
partnership for the University of Greenwich, in line with the University of Greenwich’s
collaborative strategy.

5.2     Memorandum of Understanding
In some cases, a Memorandum of Understanding may be signed by both partners in the early
stages of discussions to confirm their mutual interest in the collaboration, but which does not
guarantee that the proposed collaboration will proceed (this will depend on the results of
formal assessments of the partner as more fully described below in Section 5.3 and 6). Early
discussions will identify the main potential areas for a new partnership including the
identification of possible programme(s) and the mode of delivery; consideration of a realistic
timeframe for developing and implementing the partnership (if approved); discussion of the
potential fee bracket; and also the collation of documentation relating to background checks
of the partner institution.

5.3    Partner Scrutiny Panel
If the preliminary discussions are positive, a proposal will be prepared for the Partner
Scrutiny Panel (PSP) for which the potential partner may be requested to provide information
and documentation to assist the University of Greenwich in assessing the proposed
partnership. The proposal submitted to PSP will normally include full details about the
partner’s institutional context, a Due Diligence report, and also a Visit Report prepared by a
University senior manager. The International Office at the University of Greenwich will also
be asked to provide their feedback on the partner if it is located in a market in which the
International Office is active. After reviewing the proposal, PSP will make a recommendation
to Academic Council about the suitability of such a partnership.




                         International Partnerships Handbook - Page 9
5.4     Timelines
Given the inherent risk involved with any form of collaboration, the University of Greenwich
takes the process of approving a new partner very seriously. It is not unusual for the process
to take 12 months or longer before a formal Memorandum of Agreement and a Financial
Memorandum is signed, and in some cases, it may even take longer before students are
actually enrolled and registered on a programme. While potential partners may become
frustrated with what may appear to be rather extended processes and timelines, it should
also be reassuring to partners that the University of Greenwich only agrees to collaborate
with institutions once all relevant checks have taken place and the University of Greenwich is
satisfied that the partner and the calibre of its delivery and/or operations is sound.

For full details about the approval of new partnerships and the documentation required,
please see Section 4 of the Quality Assurance Handbook.




                        International Partnerships Handbook - Page 10
  SECTION 6: NEW COLLABORATIVE PROGRAMMES


6.1    Authorisation stage
Only partners that have gained institutional approval (as described above in Section 5) are
permitted to offer University of Greenwich awards. The next stage is for the relevant host
School(s) to request authorisation from the Academic Planning Committee (APC), which
considers proposals for new collaborative (and also internal) programmes as part of the
Academic Planning Process.

University of Greenwich Schools seeking authorisation for a collaborative partner to deliver a
programme or suite of programmes must submit several documents to APC. These
documents include Programme Data for the University of Greenwich’s management
information system, a Programme Proposal with specific academic information, a
Programme-level Visit Report and a Business Plan (see appendices NPP1, NPP2, NPP5 and
NPP6 of the University of Greenwich Quality Assurance Handbook). APC is responsible for
reviewing the proposal and accepting or rejecting the proposed collaborative programme. If it
is initially accepted, the collaboration is recorded as being ‘authorised’, which means that the
proposal can progress to the next stage of the overall approval process and the
programme(s) can be entered onto the University's management information system
(‘Banner’) as part of the University's academic portfolio. At this stage, partners can begin
advertising the collaboration as ‘subject to approval.’

If the proposal is rejected by APC, the host School(s) will make a decision as to whether to
cancel the proposed collaboration, or to amend and re-submit the application by addressing
any concerns raised. In either case, the University of Greenwich will keep the collaborative
partner informed of the progress and where necessary the University of Greenwich School or
indeed the partner may be requested to provide further information.


6.2    Approval
Following authorisation from APC, the approval of collaborative programmes is conducted
under the auspices of the Learning and Quality Unit, although in most cases, the organisation
and administration of the approval event is delegated to the University of Greenwich Schools.

Academic staff from the Schools engage with collaborative partner staff in preparing
documentation for the approval event, which may be conducted at the partner, or where
appropriate, through video-conferencing. A specially convened panel discusses the
collaborative proposal with senior managers and staff from the partner, and judges whether
the proposal meets the requirements of the University of Greenwich and is comparable to
similar provision offered elsewhere in the UK. This panel is required to be independent of the
provision being scrutinised; it is therefore chaired by a senior member of staff from outside
the host School, and it involves at least one external member from another UK higher
education institution and, where relevant, from business and industry.



                         International Partnerships Handbook - Page 11
Approval decisions (and responses to any conditions of approval) are reported to the School
Learning and Quality committees (or equivalent). If a partner meets any outstanding
conditions of approval within the required timeframe, the programme will be classed as
‘approved’, and recruitment can commence. A Student Handbook, with essential information
for students, must be finalised before students start the programme.

Approval may be given for a maximum period of five (5) years, and will only be renewed if the
review and monitoring processes support the continued programme delivery at the partner
site.

For full details about the authorisation and approval of new collaborative programmes and
the relevant documentation required, please see Section 5 of the Quality Assurance
Handbook.

6.3     Approval Fees
The University of Greenwich charges collaborative partners an approval fee at the point of
approving the partner for collaborative delivery of a University of Greenwich award. The host
School at the University of Greenwich will be able to provide collaborative partners with an
estimated cost of the approval fee in advance of the approval event. This fee is intended to
cover all direct costs of the approval event, and is payable even if the proposal is not
approved; it should cover the travel, accommodation, subsistence, and other expenses of the
internal and external approval panel members, together with an honorarium for the external
specialist(s).

The host School at the University of Greenwich will raise an invoice for these direct costs,
which must be paid by the partner before enrolment commences. The collaboration will not
be allowed to start until the invoice is settled.

6.4     Memoranda of Agreement
If a programme has been approved for delivery by an international partner, a Memorandum
of Agreement (‘MoA’) will be created to formalise the arrangement. The University of
Greenwich has recently updated its template for the MoA to include, among other things, an
Annex of Responsibilities, which outlines the main obligations and responsibilities for the
University of Greenwich and the external institution in the operation of the partnership.
Additionally, while the main text of the new MoA template is generic and can be used for the
partnership as a whole regardless of which Schools or programmes are approved,
Programme-level Appendices are added for each and every collaborative programme that is
approved for delivery at that partner. The University will normally use the new templates (see
IPH Appendices) approved by the Secretary and Registrar of the University of Greenwich,
although in some cases, minor variations may be agreed with a partner if there are any local
legal or other significant issues which may be contrary to specific clauses in the Agreement;
such changes may only be made if the University of Greenwich is also in agreement. A draft
MoA should be discussed with the partner before the Approval Event so that any potential
areas of contention may be resolved before the Approval is made unconditional.

Once the decision to allow a partner to engage in collaborative delivery for a named
University of Greenwich programme has been agreed by the Academic Planning Committee

                        International Partnerships Handbook - Page 12
(APC) and following the satisfactory outcome of the Approval Event, the International
Partnerships Office will arrange for the Deputy Vice-Chancellor (Academic Development) to
sign two (2) original copies of the MoA and the documents will then normally be sent to the
partner by international courier to be signed locally by the official signatory at the partner
institution. In some cases, the MoA may be delivered in person if the University of Greenwich
has staff who will be in the partner country shortly after signature by the Deputy Vice-
Chancellor.

Once signed by the partner institution, one original signed copy of the Memorandum of
Agreement must be returned to the University of Greenwich International Partnerships Office
(preferably by international courier) so that both institutions retain one original document
containing signatures from both institutions. The International Partnerships Office will keep
the University’s original signed document in the Partnership Division and will send a copy of
the document to the University of Greenwich host School(s) for their records. [N.B.: A project
is underway to digitise the University’s memoranda so that University of Greenwich staff may
be able to access electronic copies of signed memoranda from a central source on the portal;
the expected completion date for this project is September 2011.]

The MoA will normally be valid for a period of five (5) years although the specific duration of
the Agreement will be explicitly stated within the memorandum; in some cases the duration
may be shorter than five (5) years, but will never normally be longer.

For each individual programme that is approved for delivery by a particular partner, the
Programme-level Appendix signed by both partners will be added to the overall MoA
governing the partnership. Should additional programmes be approved for delivery by the
partner after the original MoA and any appendices have been signed, the latter programmes
and associated appendices will normally be made coterminous with the original MoA so that
the termination dates of the original MoA and all subsequent appendices are aligned. In this
way, it will be easier for the University of Greenwich and the collaborative partner to
renegotiate memoranda should both parties wish to renew the collaboration after the
original MoA expires.

The International Partnerships Office will normally liaise with the host School(s) and the
partner institution approximately one year before the MoA is due to expire, to allow enough
time for discussions about possible renewals of the MoA and any possible changes to the
existing memorandum.

6.5     Financial Memoranda
The Financial Memorandum (‘FM’) specifies the student registration fee payable by the
collaborative partner to the University of Greenwich for a named programme, as well as the
minimum annual fees (regardless of actual student numbers) payable per programme. The
FM will be drafted by the International Partnerships Office at the same time as the
Programme-level Appendix to the MoA, in consultation with the host University School(s). As
with the MoA, the University will normally use the template (see IPH Appendix C) approved
by the Secretary and Registrar of the University of Greenwich, although in some cases, minor
variations may be agreed with a partner if there are any local legal or other significant issues



                        International Partnerships Handbook - Page 13
which may be contrary to specific clauses in the Financial Memorandum; such changes may
only be made if the University of Greenwich is also in agreement.

As with the Memorandum of Agreement, a draft of the Financial Memorandum will be sent to
the partner to review before it is officially signed. If the partner accepts the draft FM, the
International Partnerships Office will arrange for the Deputy-Vice-Chancellor (Academic
Development) to sign two (2) original copies of the Memorandum, and the documents will
then normally be sent to the partner by international courier to be signed locally by the
official signatory at the partner institution. In some cases, the FM may be delivered in person
if the University has staff who will be in the partner country shortly after signature.

Once signed by the partner institution, one original signed copy of the Financial
Memorandum must be returned to the University International Partnerships Office
(preferably by international courier) so that both institutions retain one original document
containing signatures from both institutions. The International Partnerships Office will keep
the University of Greenwich’s original signed document in the Partnership Division and will
send one copy of the signed document to the University host School(s) for their records.

The FM will normally be valid for a period of five (5) years and will be coterminous with the
relevant MoA; in some cases the duration may be shorter than five (5) years, but they will
never normally be longer.

The International Partnerships Office will liaise with the University host School(s) and the
partner institution approximately one year before the FM is due to expire, to allow enough
time for discussions to take place about possible renewals of the FM and any possible changes
to the existing memorandum.




                        International Partnerships Handbook - Page 14
  SECTION 7: MANAGING AND MAINTAINING PARTNERSHIPS
  AND/PROGRAMME PROCESSES
           Franchise
7.1     Applications
           Validation
Responsibilities and protocols for selecting and admitting students to collaborative
           External validation (recognition)
programme(s) are specified in the Memorandum of Agreement and the Programme
           Flexible/Distance learning
             will also include details of
DocumentDistance taught programmes appropriate entry qualifications. The University of
Greenwich maintains overall control of the selection of students to any programmes which
           Articulations
lead to a University of Greenwich award and will review all non-standard applications.

The University is also in the process of trying to standardise application processes for students
from collaborative partners, and the International Partnerships Office will keep partners
informed of any anticipated change to application forms or processes. For the time being, the
application process shall be agreed between the University host School(s) and the partner
before enrolment commences. Partners collaborating with more than one School may note
that application forms, deadlines and processes may vary from School to School although this
will change when the University of Greenwich’s online application and registration process
goes live (expected September 2011).

7.2     Registration and enrolment
While collaborative partners register students locally for collaborative programmes, the
University must also maintain a record of students who are registered on programmes which
lead to University of Greenwich awards. The Memorandum of Agreement will stipulate the
deadline by when the University should receive the registration data (and relevant application
forms) of all registered students. Collaborative partners must adhere to these deadlines or
risk possible termination of the Agreement. Collaborative partners are also reminded that
until students are formally registered with the University of Greenwich in its own systems, the
University is unable to grant students access to University electronic resources (see 7.5
below) so it is in the academic interests of the student to be formally registered with both the
local partner and with the University of Greenwich as soon as possible.

7.3     Minimum cohorts
Attention should also be drawn to clauses in the Memorandum of Agreement and the
Financial Memorandum concerning minimum cohort size. The University of Greenwich may
not be prepared to enrol small cohorts if the University of Greenwich host School(s) has
pedagogic concerns about the quality of the student experience in particularly small classes.
For this reason, collaborative partners must liaise with the SDLQ or Link Tutor at the relevant
University School(s) at least one month prior to the scheduled start date of each cohort intake
to request permission to begin teaching if the expected cohort size is less than the minimum
number agreed in the Financial Memorandum. Partners should be aware that it may be the
case that the University of Greenwich School refuses to allow a small cohort to begin their
programme and may recommend delaying the students’ start date and rolling the students
over to the next scheduled intake to begin classes with a larger cohort.




                         International Partnerships Handbook - Page 15
7.4     Recording of student names
When a student registers with the University of Greenwich, it is important for collaborative
partners to advise students to use the same name and name order in all their
communications with the University, and also to be aware that the name provided at the
point of registration will be the same name printed on their graduation certificates and also
on any visa support letters should students visit or continue their studies at the University of
Greenwich. With this in mind, students are advised to provide their full names as stated in
their passports or birth certificates to ensure consistency and to avoid any duplications or
errors in registration databases or student files.

In the new online application and registration system which is expected to be introduced
from September 2011, students will be prompted to check how their name is recorded on the
University of Greenwich’s systems and will have the opportunity to correct any errors (subject
to authentification) before the point of graduation. If however, students have approved the
recording of their name and then seek corrections or amendments after graduation
certificates have been produced, students may be liable for a charge to print new graduation
certificates.

7.5     University of Greenwich identification (ID) numbers
Upon registration with the University of Greenwich, each student will be allocated a
personalised University of Greenwich identification (ID) number which will be unique to the
individual student. Students and collaborative partners are requested to use the University of
Greenwich student ID number at all times when discussing an issue regarding an individual
student to ensure that the correct student and his/her file are reviewed accordingly.

7.6     Electronic access for students
Registered students on collaborative programmes will normally be given access to University
of Greenwich electronic resources, including Banner and Banner Web. Banner is an integrated
suite of administrative software which connects students and staff to the services and
information they need on the University portal, and is used by the University of Greenwich for
financial records, student records, portal integration and online registration for all students.

Banner Web is a web interface and secure site that can be accessed from the My Students tab
on the Portal (http://portal.gre.ac.uk) that provides students and staff with a limited view of
Banner and many self-service options. Banner Web gives students access to registration,
grades, course schedules, financial records, and other personal information as applicable. Not
all of these functionalities are relevant for students at international partner institutions but
certainly providing students with a University ID number and access to our online services
including email accounts is an important part of our service to students who are studying
towards University of Greenwich awards.

7.7      Electronic access for staff
Approved (normally permanent) staff at international partner institutions may apply for an
affiliate account to access University of Greenwich electronic resources by completing the
online application form at https://gre-arms.gre.ac.uk/arms/vv/. A step-by-step guide to the
application           process        is       also        available        online        at
http://www.gre.ac.uk/offices/ILS/ict/guides/gettingstarted/affiliate.

                        International Partnerships Handbook - Page 16
When completing the application form, the Programme Leader at the partner institution
should include the name of the SDLQ or Link Tutor s/he has been corresponding with in step 3
where it asks applicants to supply the name of a contact at the University of Greenwich. Once
the online application has been submitted it is automatically forwarded to the official Affiliate
Resource Management System (ARMS) ‘approvers’ in the University of Greenwich
School/Office with whom partner staff work (or are ‘affiliated’).

Requests for access will then be considered and may be accepted or rejected, or, the
applicant may be asked to supply additional information. Assuming the application is
successful, the partner staff will be given access to services or resources based on the type of
work s/he undertakes for the University of Greenwich. Access to online resources is normally
given for a fixed period of 12 months, and partner staff should use this system to request an
account both if this is a new request or if their previous account has expired.

International partner institutions are also responsible for contacting the School Director of
Learning and Quality (SDLQ) or Link Tutor as relevant to inform the University of Greenwich of
any staff who are no longer working for the international partner so that their access can be
cancelled. This is important for software licensing issues.

A list of the software and electronic resources currently available to partner institution staff is
constantly updated on the Information and Library Services (ILS) web site at
http://www.gre.ac.uk/offices/ILS/ls/guides/edb/access. This list confirms details of the online
journals or software which the University of Greenwich has purchased or to which it
subscribes. Access to partner staff is dependent on the legal restrictions put in place by the
relevant license, not by the University.

7.8     Publicity and marketing materials
Precept A28 of the QAA Code of Practice for Collaborative Provision advises that the awarding
institution should ensure that it has effective control over the accuracy of all public
information, publicity and promotional activity relating to its collaborative provision.
Collaborative partners should therefore be aware of the University of Greenwich requirement
to receive and approve all marketing materials prior to publication which use the University of
Greenwich name and/or logo.

As highlighted in the Memorandum of Agreement (see Appendix B) the University name
and/or logo may not be used in any marketing material by international partner institutions
without express authorisation from the University of Greenwich. International partner
institutions must submit proposed marketing materials to the University at least two weeks in
advance of intended publication deadlines. In the first instance, materials should be sent to
the International Partnerships Manager who will liaise with colleagues in the Marketing Office
and in Schools to collate a response for the partner which takes into account corporate
identity guidelines as well as issues related specifically to international partnerships and
academic quality assurance implications. International partner institutions are also required
to routinely send copies of ALL published material (in soft and/or hard copy) to the
International Partnerships Office for its central files.




                         International Partnerships Handbook - Page 17
Partners' publicity materials are monitored by:

      School oversight and regular checking of all partners’ publicity material in any media
       to ensure that the information produced is current and correct, and that the
       University’s name and/or logo is appropriately used. Schools will make appropriate
       arrangements for this monitoring activity, and will consult the Marketing Office as
       necessary for advice on the use of the University’s name and/or logo.

      School Link Tutor feedback on the publicity planned or in use by the partner. The Link
       Tutor Visit Report Form (see Appendix M5 of the QAH) requires the Link Tutor to
       record discussion of marketing and publicity proposals and any concerns about the
       promotional materials in use. This information should feed into discussions at
       School/University level as appropriate.

      Sampling of international partner organisation websites by the Marketing Office and
       also by the International Partnerships Office.

      Feedback from any member of staff following a visit to a partner institution (plus for
       overseas partners, from local agents or British Council staff) regarding publicity
       materials on display or in the local media etc).

Acceptance of the University of Greenwich’s policy on publicity is a standard condition of all
collaborative approvals, and there should be explicit reference to this requirement at all
approval events. Failure to comply with the University’s requirements may be considered
grounds for discontinuation of the partnership (see Section 6 of the QAH).

7.9     Link Tutors
The liaison between Link Tutors at the University of Greenwich and staff at the collaborative
partner institution is intrinsic to the ongoing success and day-to-day management of the
collaboration. This is achieved through Link Tutors providing operational oversight of
programme delivery by a partner and by also giving added value to the partnership through
providing staff development for Programme Leaders or other staff involved with the
Programme (see Section 12.4.6 on the role of Link Tutors, and also Appendices M4 and M5 of
the University of Greenwich Quality Assurance Handbook for more detail on their role and
responsibilities). If for any reason a collaborative partner does not know who the Link Tutor is
for a particular programme, please contact the relevant School SDLQ or the International
Partnerships Manager for further assistance.




                        International Partnerships Handbook - Page 18
   SECTION 8: MONITORING PARTNERSHIPS AND PROGRAMMES
           Franchise
           Validation
Reflection External validation (recognition) and programmes should be an ongoing process
            on the operation of courses
           Flexible/Distance learning
throughout the year. University of Greenwich host Schools and their partners are expected to
document Distance taught programmes
           any issues raised, to take prompt action and provide feedback to students where
           Articulations
appropriate, and to maintain a record of outcomes.

8.1      Programme Monitoring Report (PMR)
For all collaborative programmes, the Programme Leader at the partner institution is required
to complete a formal Programme Monitoring Report (PMR) each year. This is intended to be
an annual overview and commentary embodying the reflection of the Programme Leader and
teaching team, and considering feedback from students, external examiners, employers and
other stakeholders. These programme monitoring reports must be discussed by the relevant
Programme Committee and subsequently presented to the University of Greenwich School
Learning and Quality Committee (or Collaboration sub-Committee).

The purpose of this regular monitoring is ensure that programmes remain current and valid in
the light of developing knowledge and practice in the discipline; to evaluate overall student
progression and achievement and the extent to which the intended learning outcomes are
being attained; to assess the continuing effectiveness of the curriculum and assessment in
relation to the intended learning outcomes; to gain feedback on course and programme
quality to ensure the best possible student experience within the resource available; and to
ensure that recommendations for appropriate actions to remedy any identified shortcomings
are followed up.

8.2      Link Tutor Annual Report
An important component in assisting University of Greenwich Schools in the monitoring of
collaborative provision is the Link Tutor Annual Reports. These reports draw on the Link
Tutor’s periodic visits to (and their regular liaison with) the partner in order to prepare a
summary report about the collaboration. This summary report aims to provide the School
with a brief overview of the quality of student learning opportunities at the partner, student
performance and academic standards, staffing and staff development, resources and
facilities, issues arising during the year, good practice identified, and actions agreed and
taken. This is similar to the Programme Monitoring Report but with the difference that it is
completed by University of Greenwich staff, rather than by staff at the partner institution.
This allows the University to see whether there is any difference in opinion between the Link
Tutor and the Programme Leader and therefore enables the University of Greenwich to
review different perspectives of the collaboration. The Link Tutor Reports are also discussed
at the Multi-School Partnership Meetings (see section 8.5) so that Link Tutors can see the
reports from different Schools to provide a better management overview of the partnership.

8.3    Annual Institutional Report (AIR) for Partnerships
In addition to reporting on individual programmes, representatives in collaborative centres
where there is multi-disciplinary provision (i.e., where there are links with three or more



                        International Partnerships Handbook - Page 19
University of Greenwich Schools), are required to report annually on the totality of their
higher education provision by completing an Annual Institutional Report (AIR).

The AIR aims to supply a critical overview of the support the partner provides for its higher
education programmes and students. It should focus on the broad strategic level and
concerns/trends that may affect future strategy and policy and a proforma will be supplied to
the partner. The production of an annual report offers the University of Greenwich an
opportunity to identify common issues across Schools or programmes as well as specific
themes pertinent to individual partners.

The Learning and Quality Unit (LQU) collates an overview of the quality and standards
sections of the collaborative partner AIRs, generating a profile of activity which is presented
for discussion to the Academic Collaboration Committee (ACC) to assist the University in its
ongoing monitoring of its multi-disciplinary collaborative partnerships.

8.4    School Monitoring and Reporting Document (SMRD)
Each University of Greenwich School is also required to prepare an annual School Monitoring
and Reporting Document (SMRD). The SMRD provides an opportunity for the School to
integrate its internal monitoring and reporting activities and is the University of Greenwich’s
principal vehicle for institutional-level monitoring across its academic portfolio. The several
annual reports described above (Programme Monitoring Report, Link Tutor Annual Report
and the Annual Institutional Report) all contribute to the preparation of the SMRD.

8.5     Multi-School Partnership Meetings (MSPMs)
Beginning in the 2010-11 academic year, the International Partnerships Manager has
introduced a rolling series of Multi-School Partnership Meetings (MSPMs) to discuss
partnerships which include two or more Schools at the University of Greenwich. The aim of
these meetings is to bring together all Schools which participate in multi-School partnerships,
as well as representatives from central administrative offices, to share information about the
ongoing management of the partnership and thereby provide a more coordinated service to
partners, students, and also to internal stakeholders. The International Partnership Manager
provides a summary report of these meetings to the Academic Collaborations Committee to
provide the University with a strategic oversight of the multi-School partnerships. Papers and
minutes for these meetings are saved on the University of Greenwich portal (please contact
the International Partnerships Manager to request access).

For full details of the University’s approach to monitoring its collaborative provision and the
relevant Appendices, please see Section 8 of the University of Greenwich Quality Assurance
Handbook.




                        International Partnerships Handbook - Page 20
   SECTION 9: REVIEWS AND RENEWAL OF APPROVAL
           Franchise
           Validation
9.1        External Renewal (recognition)
        Review andvalidation of Partners
The Partnership Scrutiny Panel (PSP) is responsible for the review of all partnerships at least
           Flexible/Distance learning
            five years or earlier if significant concerns about the partnership have been raised.
once everyDistance taught programmes
This review will be based on evidence drawn from statistical data about student numbers and
           Articulations
progression, external examiner reports, Link Tutor and other reports, formal and informal
feedback from students, annual institutional reports, programme-level approval and review
events, and financial returns. The PSP may also request that the partner and the University of
Greenwich host School(s) each prepare a critical appraisal of the partnership from their
perspective, and in some cases a new Due Diligence Report may be compiled.

On the basis of this evidence, the PSP will decide on a recommendation to Academic Council
about renewal or termination of the partnership. If Academic Council agrees that the
partnership should be renewed, a new Memorandum of Agreement and Financial
Memorandum will be signed to formalise the continuation of the collaboration, provided that
programme-level reviews have also been successful.

If the decision taken is not to renew the partnership, the termination clauses of the MoA will
be invoked and programmes delivered by the partner will be discontinued (see Section 10),
with arrangements put in place for continuing students to complete their programme of
study.

 9.2    Review and Renewal of Programmes
Collaborative programme reviews are conducted by specially convened review panels. For
collaborations where Schools have multiple centres offering the same programme, they may
choose to review these centres individually or in regional clusters, using a Standing Panel with
external representation from outside the University of Greenwich School. However
undertaken, the outcome of all reviews is reported to the School Learning and Quality
Committee (or equivalent) and to the Academic Collaborations Committee (ACC).

The review process is similar to the initial approval process (see Section 6.2 above), except
that the documentation prepared for the review panel must include:

      a critical appraisal of the operation of the programme, which considers the strengths
       and weaknesses of the collaboration in action, adjustments to the programme since
       the previous approval/review, plus details of any modifications proposed in the light of
       the critical appraisal; and

      evidence of standards reached (from cohort statistics and from external examiner
       reports).

The review panel will also wish to have sight of Programme Monitoring Reports and External
Examiner Reports, and will seek the views of current and past students from written evidence


                         International Partnerships Handbook - Page 21
and/or from face-to-face or virtual meetings during the review event.

If the review is successful and all conditions are met, the programme approval will be
renewed and the following year’s Student Handbook must include essential information for
students that reflects the updated programme and delivery arrangements.

If the decision taken is not to renew the approval for a partner to deliver a programme, the
termination clauses of the MoA will be invoked and the programme delivered by the partner
will be discontinued (see Section 10), with arrangements put in place for continuing students
to complete their programme of study.

For full details of the University’s approach to programme reviews, and the relevant
Appendices, please see Section 7 of the Quality Assurance Handbook.




                        International Partnerships Handbook - Page 22
  SECTION 10: DISCONTINUATION
          Franchise
          Validation
          to terminate a programme or an
A request External validation (recognition) entire partnership may come from the University
of Greenwich or from the partner, and may be by mutual consent or expressly on the wishes
          Flexible/Distance learning
          Distance Whatever the reason,
of one party only. taught programmes it is important for both institutions to ensure that
communications are frequent and open, in the spirit of collaboration and cooperation.
          Articulations
The Memorandum of Agreement signed with collaborative partners includes detailed clauses
on termination and notice periods if a partnership or programme should be brought to an
end. Both institutions must always keep in mind its obligations to offer (support for)
continued provision to students who may be affected by a discontinuation or termination, to
allow such students to complete their course or programmes within the expected registration
period.

It is assumed that early signs of difficulties will be addressed as a normal part of the ongoing
monitoring process. However, where problems persist, or where a quality/standards failure or
financial issues are of a sufficiently serious nature and require immediate and urgent action,
formal steps towards discontinuation may be required as follows:

10.1 Discontinuation of a Partner
For partners linked with only one University of Greenwich School, discontinuation of
programmes in that discipline may mean the termination of the relationship with the partner
as a whole. However, for more diverse partnerships, the rationale for termination of a
partnership may be due to general quality and standards concerns, or because the
partnership is no longer cost effective. Difficulties may also arise from major in-country
changes such as natural disasters which necessitate the urgent closure of the link, or the
partner may have their own reasons to discontinue their relationship with the University of
Greenwich.

In any of the above circumstances, a formal proposal from the International Partnership
Manager will be prepared for the Partner Scrutiny Panel (PSP), making clear the reasons for
discontinuation, summarising any formal efforts by the participating Schools at the University
of Greenwich or the partner to address issues of concern (if relevant – note that this may not
always be applicable), and outlining arrangements for current students to complete their
studies. On reviewing this proposal, PSP will make a recommendation to Academic Council,
and if termination is agreed, due notice will be given to the partner in accordance with the
terms of the partnership MoA.

Any proposal to re-instate the partnership will be subject to full scrutiny by PSP on behalf of
Academic Council.

10.2 Discontinuation of a Programme
If a University of Greenwich School wishes to discontinue a programme delivered by an
international collaborative partner, the School must make a request to the Academic Planning
Committee (APC) to agree the discontinuation of the collaborative programme. Programmes
that are no longer considered viable may include, but are not limited to, those where few or

                        International Partnerships Handbook - Page 23
no students have been registered for two years and no suitable applications are pending;
programmes where there are general concerns about quality and standards or financial
viability; or where there may be other specific concerns such as poor student performance,
maladministration, feedback from a Link Tutor, inappropriate publicity material, or failure to
participate in a scheduled review event.

Where relevant, the University of Greenwich host School is expected to demonstrate that
formal efforts have been made to address any concerns before a proposal for discontinuation
can be considered, and the proposal to APC must include details of provision for remaining
(and any prospective) students.

In the case where the request to discontinue a programme or partnership comes from the
partner itself, the International Partnerships Office and the relevant University of Greenwich
host School(s) must still make the appropriate submissions to PSP and/or APC to formally
document the discontinuation in the relevant University of Greenwich committee setting.

Any proposal to re-introduce the same (or similar) programme is subject to new APC
authorisation, and subsequent academic approval.

For full details of the University of Greenwich’s approach to termination of partnerships and
of programme discontinuation, and the relevant Appendices, please see Section 6 of the
University of Greenwich Quality Assurance Handbook.




                        International Partnerships Handbook - Page 24
  SECTION 11: SERVICE LEVEL AGREEMENTS AND ANNEX OF
              RESPONSIBILITIES
          Franchise
          Validation
During 2011, the International Partnerships Office will be consulting each of the University of
          External validation University’s
Greenwich Schools and the(recognition) international collaborative partners to create a
          Flexible/Distance learning
Service Level Agreement (SLA) for international partnerships. Much work has already been
done in this area over theprogrammes
          Distance taught past 12 months with the insertion of the Annex of Responsibilities
          Articulations
into the Memorandum of Agreement (see Part C, page 36) which sets out the expectations of
the University of Greenwich and of its partners as relate to differing types of collaborative
delivery.

The next stage of the consultation will seek opinions and input from all stakeholders to arrive
at a common understanding about our shared priorities in the context of collaborative
partnerships, timeframes for meeting objectives and how the University of Greenwich can
bring added value to each collaboration.




                        International Partnerships Handbook - Page 25
  SECTION 12: SUMMARY OF ROLES AND RESPONSIBILITIES

This section outlines the main roles and responsibilities of committees and staff who may be
involved with the establishment and implementation of international collaborations.

       Part ‘A’ refers to roles and responsibilities within the University of Greenwich
       (including the contact information of specific members of staff) and the relevant
       Committee structure within the University of Greenwich;

       Part ‘B’ refers to responsibilities which are delegated to partner institutions;

       Part ‘C’ is a chart outlining the main division of responsibilities between the University
       of Greenwich and its partners, depending on the nature of the link, i.e., whether
       franchised, validated or externally validated collaborative programmes.

In general, this section of the IPH should provide staff within the University of Greenwich and
at our international collaborative partner institutions with an overarching summary of who to
contact, and when, for different parts of the collaborative process, as well as confirmation of
who should manage different parts of the collaboration.

PART A:        UNIVERSITY OF GREENWICH


12.1 International Partnership Office
The International Partnership Office (IPO) is located within the Partnership Division but has a
direct reporting line to the Deputy Vice-Chancellor (Academic Development). The IPO was
established in October 2009 and was given the mandate of providing central management of
international collaborative partnerships across the University, particularly those which are
multi-School partnerships.

The role of the International Partnerships Manager (IPM) is to maintain a strategic oversight
of international collaborative programmes and partnerships; to initiate and support the
development of multi-School collaborative partnerships with major education providers
overseas; to maintain high level contact with overseas partners to ensure responsiveness to
developments and issues in collaborative programme provision; to liaise with the Learning
and Quality Unit and with Schools to address quality issues and to ensure that appropriate
mechanisms are in place for the quality assurance and enhancement of transnational
collaborative provision; to seek funding to support overseas collaborative provision and work
with Schools to prepare and write bids; to negotiate contractual arrangements with overseas
partners; and to draft appropriate Memoranda of Agreement and Financial Memoranda.

The International Partnerships Manager is a member of the Partner Scrutiny Panel, the
Academic Collaboration Committee and the International Forum and therefore helps drive
the University’s strategy on international collaborations. In addition to this, the International
Partnership Manager chairs the Multi-School Partnership Meetings which provide a forum for


                         International Partnerships Handbook - Page 26
staff involved with multi-School collaborations to meet and discuss any relevant partnership
issues and to share information and best practice across Schools and professional services.

International collaborative partner institutions are encouraged to consider the role of the
International Partnerships Manager as a primary point of contact for most administrative
issues within the University including any matters relating to updating, modifying or
terminating memoranda of agreement or financial memoranda; local accreditation
overseas; approval of marketing materials; inward visits to the University of Greenwich; and
general management of the partnership. Partners may also find it particularly useful to
contact the International Partnerships Manager if the link is a multi-School initiative, in
which case the IPM will liaise with Schools on the partner’s behalf to consolidate assistance
and responses to issues as necessary.

 Name                   Job title               Email address            Telephone number
 Fiona K. Conlan        International           f.conlan@gre.ac.uk       +44 (0)20 8331
                        Partnerships                                     9372
                        Manager


12.2 Partnership Division
The Partnership Division is a central administrative office of the University which, inter alia,
has a strategic management and development role relating to the University of Greenwich’s
UK Partner College Network and the cross-School Combined Honours programmes.

The role of the Partnerships Officer is to provide administrative support to the International
Partnerships Manager and prospective/existing international partners; maintaining the
register of International Partnerships (including informing the International Partnerships
Manager and the international partner when memoranda are due to expire); and providing
general administrative support to facilitate the partnerships as necessary. The Partnerships
Officer also keeps copies of marketing materials used by the international partner institution
which feature the University name and/or logo.

The Programmes Officer acts as a central point of administrative support for the University
of Greenwich’s link between MSA University, University of Greenwich Schools and central
services to arrange the timely delivery and receipt of application/registration forms; to liaise
with the Office of Student Affairs (OSA) to provide students from MSA University with
University of Greenwich ID numbers to allow them to access University of Greenwich online
resources as and when appropriate; to schedule and service Progression and Award Boards
(PABs); and to liaise with the University of Greenwich’s Office of Student Affairs and MSA
University to dispatch graduation certificates. In addition, the Programmes Officer acts as
Secretary to the Multi-School Partnership Meetings.




                        International Partnerships Handbook - Page 27
Staff within the Partnership Division include:

 Name                    Job title               Email address             Telephone number
 Moira Street            Partnerships Officer    m.a.street@gre.ac.uk      +44 (0)20 8331
 (due to retire at the   (part-time, normally                              9394
 end of March 2011)      Tuesday-Thursday)

 Stephen Lamyman         Programmes Officer      s.w.lamyman@gre.ac.uk +44 (0)20 8331
                                                                       9269

12.3 Learning & Quality Unit (LQU)
The Learning & Quality Unit (LQU – see http://www.gre.ac.uk/offices/lqu) is part of the Vice-
Chancellor’s Office and provides an institutional focal point for the University’s approach to
integrating learning and quality. It is responsible for supporting the University’s oversight of
quality management and its development of learning- and quality-related policy and strategy.
The LQU has a key role in ensuring that University policies and procedures relating to quality
assurance are effectively and consistently implemented, whilst reflecting national (UK)
developments. It oversees the way in which the University safeguards the standards of its
awards through its regulatory framework, the operation of its external examiner system and
its relationships with professional and statutory regulatory bodies (PSRBs).

In relation to international collaborative partnerships, the role of the Quality Managers
within the LQU is to monitor the learning and quality issues which may relate to the proposal,
authorisation, approval, implementation and review of a partnership or a collaborative
programme with an approved international partner, including liaison with (prospective)
partners to monitor and record the satisfactory completion of any conditions or requirements
that must be met prior to approval. LQU staff offer advice and guidance to University of
Greenwich Schools and potential or existing partners to ensure that University of Greenwich
and QAA policies and procedures are adhered to, and they also maintain a central list of all
approved collaborations within the University of Greenwich for quality assurance purposes.
Staff in the LQU are members of Academic Planning Committee (APC), Academic
Collaboration Committee (ACC), the Partner Scrutiny Panel (PSP), the International Forum and
the Learning and Quality Committee (LQC).

Staff within the LQU include:

Name                 Job title           Email address                  Telephone
                                                                        number
Dr. Wendy Cealey Head of LQU             W.P.A.CealeyHarrison@gre.ac.uk +44 (0)20 8331
Harrison                                                                8930

Chris Harper         Central Quality     c.j.harper@gre.ac.uk                +44 (0)20 8331
                     Manager                                                 9090
Steve Naylor         Central Quality     s.m.a.naylor@gre.ac.uk              +44 (0)20 8331
                     Manager                                                 8159
Emma Price           Central Quality     e.l.price@gre.ac.uk                 +44(0)20 8331
                     Manager                                                 9948

                         International Partnerships Handbook - Page 28
12.4 University of Greenwich Schools
The University of Greenwich delegates responsibility for implementation of collaborative
programmes to its nine academic Schools. Structures and processes across Schools may differ
– for example, some Schools may have a Collaborations Office with responsibility for
managing international collaborations and application forms which are bespoke to that
individual School, while others may not. However, there are generic common roles and
committees within each School which should help partners understand who to contact for
different purposes. Below is a description of common committees and roles within Schools:

12.4.1. Deans of Schools
The Dean of School has overall responsibility for the quality and quality assurance of their
School’s provision and may be involved with discussions regarding international collaborative
proposals and/or visiting the partner in person if appropriate. In some cases, the Dean of
School may delegate the majority of partner discussions to other members of staff; in most
cases this would be the School Director of Learning and Quality or a Link Tutor (see below)
who may have more appropriate academic expertise.

12.4.2 School Committees
Within each School, senior committees (the School Executive Committee and/or the School
Learning and Quality Committee) discuss, formally approve and minute any proposal for a
new partnership or a new programme with an existing partner, before submitting a formal
proposal to the relevant central committees, i.e. to the Partner Scrutiny Panel (PSP) for new
partners, and the Academic Planning Committee (APC) for new collaborative programmes.
This School-level stage is required in order to ensure that the School (including the Dean of
School) has discussed the collaborative proposal and is fully supportive of the link before any
further time or resources are spent exploring opportunities by either institution. This also
helps to ensure there is confluence with University and School strategies.

12.4.3 School Director of Learning and Quality (SDLQ)
The role of the School Director of Learning and Quality (SDLQ) is very important to
international collaborations since they usually provide the initial liaison role at School level for
partner institutions. SDLQs work with the international partner to gather information which
can be submitted as part of the collaboration proposal when it goes to the Partner Scrutiny
Panel (PSP) or the Academic Planning Committee (APC). SDLQs are also responsible for
ensuring that the learning and quality standards are maintained at partner sites for each
programme delivered collaboratively, or where there may be constraints in meeting School or
University policies, procedures or regulations, to apply to Academic Council for exemptions.
Additionally, SDLQs work closely with the International Partnerships Manager and attend the
Multi-School Partnership Meetings to provide her with feedback on the development and
implementation of international collaborative partnerships, and also liaise with her when
Memoranda of Agreement need to be drafted and sent to partners.

12.4.4 School Quality Assurance Officers (SQAOs)
There are also School Quality Assurance Officers (SQAOs) in each School who manage much
of the day-to-day quality issues with international partners, but the primary contact in the
first instance will normally be the SDLQs as mentioned above. SDLQs will put international
collaborative partners in contact with SQAOs as and when required.

                         International Partnerships Handbook - Page 29
12.4.5 School Director of Resources (SDR)
The role of the School Director of Resources (SDR) as regards international partnerships
relates to developing and monitoring the business case for the collaboration. The SDR in each
School works with the SDLQ to determine the resource implications of an international
collaborative partnership or programme, and develops a Business Plan which is submitted to
APC along with the programme proposal. The SDR is responsible for invoicing international
partners and keeping track of revenue owed to the University. The SDR also liaises with the
International Partnerships Manager in the creation of Financial Memoranda.

12.4.6 Link Tutors
The role of Link Tutor helps to form the basis of a solid and mutually beneficial relationship
between the University of Greenwich and the international partner institution. A Link Tutor is
an academic member of staff based in the host School who is the primary academic liaison for
the partner institution (sometimes there may be multiple Link Tutors if it is a multi-School
partnership or if there are multiple programmes being delivered with a partner). Link Tutors
may attend programme and course liaison committees and will visit the partner in person at
least once per year. They prepare an annual Visit Report about the health of the link,
providing feedback on any learning and quality issues which may arise. They also liaise with
the International Partnerships Manager in the general monitoring of the partner’s publicity
and use of the University of Greenwich’s logo. Staff at international partner institutions
should also contact their Link Tutor to arrange online access to journals and electronic
resources for students and relevant staff (see section 12.8).

12.4.7 School Collaboration Offices
Some University of Greenwich Schools have dedicated collaboration offices to support
international collaborations at School level. In the School of Computing and Mathematical
Sciences (CMS) for example, the collaborations office is headed by a Director for Computing
Collaborations who oversees international collaborations within the School, coordinates Link
Tutor support, and is also supported by collaborations officers who provide more general
administrative assistance.

12.4.8 School Contact Information
An overview of University of Greenwich School contacts is listed on the following page. Note
that Link Tutors have not been listed in this chart since they are agreed and appointed on an
individual basis with the partner, depending on the programme(s) offered.




                        International Partnerships Handbook - Page 30
Name of           Dean of School             SDLQ                       SDR
School
Architecture &    Prof. Neil Spiller         Corine Delage              Prof. Keith Jones
Construction      n.spiller@gre.ac.uk        c.c.f.delage@gre.ac.uk     k.g.jones@gre.ac.uk
                  +44 (0)20 8331 9109        +44 (0)20 8331 9102        +44 (0)20 8331 9260
Business          Robert Mayor (Acting       Dr. Joanna Cullinane       Robert Mayor
                  Dean)                      j.cullinane@gre.ac.uk      r.j.mayor@gre.ac.uk
                  r.j.mayor@gre.ac.uk        +44 (0)20 8331 7880        +44 (0)20 8331 9462
                  +44 (0)20 8331 9462        Nick Hand
                                             (Director of
                                             International Affairs,
                                             from April 2011)
                                             n.g.hand@gre.ac.uk
                                             +44 (0)20 8331 9740
Computing &       Dr. Liz Bacon              Bob Dolden                 Prof. Kevin Parrott
Mathematical      e.bacon@gre.ac.uk          b.dolden@gre.ac.uk         a.k.parrott@gre.a.cuk
Sciences          +44 (0)20 8331 8544        +44 (0)20 8331 9612        +44 (0)20 8331 8656
                                             Peter Morris
                                             (Director for
                                             Computing
                                             Collaborations)
                                             p.morris@gre.ac.uk
                                             +44 (0)20 8331 8527
Education         Chris Philpott             Gavin Farmer               Yana Tainsh
                  c.j.philpott@gre.ac.uk     g.t.farmer@gre.ac.uk       y.i.tainsh@gre.ac.uk
                  +44 (0)20 8331 9510        +44 (0)20 8331 9541        +44 (0)20 8331 9418
Engineering       Prof. Ndy Ekere            Alasdair Grant             Dr. Stuart Ashenden
                  n.n.ekere@gre.ac.uk        a.grant@gre.ac.uk          s.ashenden@gre.ac.uk
                  +44 (0)1634 883016         +44 (0)1634 883032         +44 (0)1634 883824
Health & Social   Prof. Liz Meerabeau   Veronica Habgood                Denis Crapnell
Care              e.meerabeau@gre.ac.uk v.a.hagood@gre.ac.uk            d.r.crapnell@gre.ac.uk
                  +44 (0)20 8331 9150   +44 (0)20 8331 9922             +44 (0)20 8331 8752

Humanities &      Prof. Joanne Finkelstein   Dr. Zoe Pettit             Dr. Jude Bolshaw
Social Science    j.finkelstein@gre.ac.uk    z.c.pettit@gre.ac.uk       j.m.balshaw@gre.ac.uk
                  +44 (0)20 8331 9767        +44 (0)20 8331 9183        +44 (0)20 8331 7874

Science           Prof. Martin Snowden       Dr. Lucie Pollard          Prof. John Mitchell
                  m.j.snowden@gre.ac.uk      l.v.pollard@gre.ac.uk      j.c.mitchell@gre.ac.uk
                  +44 (0)20 8331 9981        +44 (0)20 8331 8446        +44 (0)1634 883358




                        International Partnerships Handbook - Page 31
12.5 Finance Office
The primary role of the Finance Office in terms of international collaborations is to invoice
and track payments from international partner institutions on behalf of the University of
Greenwich Schools, and to subsequently reallocate funds to Schools and central services
accordingly. The Finance Office liaises with Schools and with the Office of Student Affairs
(OSA) to confirm the registered numbers of students per cohort, and also liaises with the
School Director of Resources and International Partnerships Manager to ensure compliance
with terms as stated in the Financial Memoranda, including payment dates, minimum annual
fees and late payment penalties as appropriate.

The Finance Office also provides reports to the International Partnerships Manager on monies
received for each international collaborative programme and partnership. Information
included in these reports assists the University in assessing the ongoing business case for
individual international collaborative partnerships and general monitoring of the partnership
as a whole.

Key staff within the Finance Office includes:

Name                   Job title                  Email address            Telephone number
Reginald Daly          Director of Finance        r.v.daly@gre.ac.uk       +44 (0)20 8331 9685
Alison Yakub           Financial Controller       a.j.yakub@gre.ac.uk      +44 (0)20 8331 9467

12.6 Recruitment and Admissions
The Admissions Office processes and/or records all applications to the University of
Greenwich and creates electronic files for each student who is registered on a programme
leading to a University of Greenwich award. In this way, students’ details are logged onto
University of Greenwich student databases and the University of Greenwich is able to
generate students’ University ID numbers.

The University of Greenwich is also investing in a new online application project which we
hope to expand to our international collaborative partners from September 2011. The
International Partnerships Office and the Link Tutors will keep partners informed of the
progress of this project which we hope will improve the speed and overall admissions
experience for our international collaborative students.

Link Tutors (and to a lesser extent, the International Partnerships Office) will also liaise with
the Admissions team on behalf of international partners to check on the status of application
forms and to forward application forms as applicable.

Name                   Job title                  Email address            Telephone number
Peter Fisher           Head of Admissions         p.fisher@gre.ac.uk       +44 (0)20 8331 8637

12.7 Office of Student Affairs
In summary, the role of the Office of Student Affairs (OSA) is to maintain students’ records
and update their files with decisions made at Progression and Award Boards (PABs); and to
then issue graduation certificates (together with the transcript/Diploma Supplement which
provides a record of the total study/credit attainment of the student) for students who are

                         International Partnerships Handbook - Page 32
judged to have met the relevant award criteria. OSA also keeps track of the student
registration data for use by the University Planning and Statistics Office in making official
statistical returns to UK bodies such as the Higher Education Funding Council for England
(HEFCE), the Higher Education Statistics Agency (HESA) and the Quality Assurance Agency
(QAA). OSA also manages many of the administrative tasks which provide students with
access to Banner and BannerWeb.

For the information of University of Greenwich staff, the contact details for key OSA staff are
listed below. Staff at international partner institutions should contact the Link Tutor or the
International Partnerships Manager in the first instance for any issues related to PABs,
graduation certificates or Student Records.

Name                   Job title               Email address               Telephone number
Christine Rose         Director of Student     c.h.rose@gre.ac.uk          +44 (0)20 8331 8905
                       Affairs
Dave Mutti             Head of Student         d.j.mutti@gre.ac.uk         +44 (0)20 8331 8852
                       Records Systems &
                       Data (including
                       Banner and
                       BannerWeb)
Henry Hill             Head of Student         h.hill@gre.ac.uk            +44 (0)20 8331 8292
                       Progression &
                       Conferment
Sara Ragab             Head of Student         s.m.v.ragab@gre.ac.uk       +44 (0)20 8331 9190
                       Finance & Financial
                       Support
Jo Gillis              Programmes &            j.gillis@gre.ac.uk          +44 (0)20 8331 8667
                       Courses Office
                       Manager


12.8 Information & Library Services (ILS)
The Information and Library Services (ILS) team already work closely with UK Partner College
library staff to help them in their direct support of locally-based University students, and over
the 2010-11 academic year, this support will be actively rolled out to staff at our international
partners. Librarians at our international partners are encouraged to contact the ILS/OSCARS
team to discuss any ILS issues where they would like advice or support from relevant staff at
the University of Greenwich.

Within ILS, the role of the OSCARS (Off-campus Services Contact And Remote Support) team
is to provide support for students studying on University of Greenwich programmes in a
partner collaborative institution who wish to access the University of Greenwich’s online
resources, and to provide similar support for relevant staff at those institutions. It does this
through         its web         pages         (www.gre.ac.uk/oscars)         and          Portal
channel(https://portal.gre.ac.uk/cp/home/displaylogin), ‘self-help’ materials (e.g. on-line
FAQs, guides, and tutorials), and online and interactive support.



                         International Partnerships Handbook - Page 33
OSCARS and Library colleagues also liaise with the suppliers of the University’s on-line
electronic resources to maintain a definitive list of access entitlements for different categories
of users. The University provides access to students and some staff of international partner
institutions provided that the software license allows us to do so. A list of the software and
electronic resources currently available to partner institution staff is constantly updated on
the ILS web site at http://www.gre.ac.uk/offices/ILS/ls/guides/edb/access.

For help with any OSCARS or ILS issues, please contact the team below as follows:

 Name          Job title        Email address                                           Telephone
                                                                                        number
 Maggie        Academic         oscars@gre.ac.uk                                        +44 (0)20
 Leharne       Services         (this email address is to be used for University of     8331
               Librarian -      Greenwich or collaborative partner staff only)          9093/9091
               Collaborations
 As above      As above         Students at collaborative partners should complete
                                the OSCARS online contact form at
                                http://www.gre.ac.uk/offices/ILS/ls/services/oscars/h
                                elpform should they require any assistance from the
                                OSCARS team.


12.9 Marketing Office
The role of the Marketing Office is to work with Schools and the International Partnership
Office to ensure that marketing materials produced by international collaborative partner
institutions adhere to the corporate marketing identity and guidelines established by the
University of Greenwich (see http://www.gre.ac.uk/offices/marketing/documents/Corporate-
Identity.pdf for further information). The International Partnerships Office, Schools or the
Marketing Office will be able to supply .eps, .jpg and .gif versions of the University of
Greenwich logo on request to institutions which have been approved to begin recruitment.
For further details about procedures for approving marketing or publicity materials, please
see section 7.7. Partners are also advised that the University has recently amended its logo
so existing partners are advised to check and update their publicity materials accordingly.

 Name                      Job title                Email address                 Telephone number
 Joanne Bill               Marketing       Team j.m.bill@gre.ac.uk                +44 (0)20 8331
                           Leader                                                 7707




PART B:          INTERNATIONAL COLLABORATIVE PARTNER INSTITUTIONS



                           International Partnerships Handbook - Page 34
Specific roles delegated to international partner institutions will vary depending on the
nature of the link with the University of Greenwich, for example, depending on whether
programmes have been approved for franchised, validated or externally validated delivery
(see Section 4 above) and also to allow for variation in the type of partner with which the
University has collaborated.

12.10 Organisational Charts and Staff Turnover
Collaborative partners should provide the University of Greenwich with an organisational
chart for their own institution prior to the signing of any memoranda, so that it is clear who
University of Greenwich staff should contact for different matters (this is in addition to details
of academic staff, which is discussed further in section 12.12). Partner institutions are also
responsible for updating such charts and staff lists if there is any staff turnover, and for
informing the University of such changes (similarly Link Tutors will inform partners of any
relevant staff changes at the University of Greenwich). This is a feature of good practice
within any collaboration and helps to ensure communication between both institutions is
transparent and efficient.

12.11 Programme Leaders
International partners will also nominate an academic Programme Leader who is responsible
for the day-to-day management of the programme at the partner institution. The Programme
Leader acts as the University of Greenwich Link Tutor’s main counterpart within the partner
institution and the Link Tutors and Programme Leaders are encouraged to maintain an
ongoing dialogue about the collaboration to identify and resolve any issues which may arise.
The Link Tutor will normally arrange to meet the Programme Leader in person at the partner
institution during routine Link Tutor visits.

12.12 Approval of Teaching Staff at the Partner
Collaborative partners must send the CVs of all teaching staff and programme leaders
associated with the delivery of the collaborative programme to the relevant Link Tutor at the
University of Greenwich at least one month prior to the beginning of teaching. The Link Tutor
will then review the CVs (often in consultation with other School colleagues) to assess
whether the nominated member of staff is suitable to teach on the programme. Staff who
have not been approved by the University of Greenwich may not teach on the collaborative
programme.




PART C:        OVERALL AREAS OF RESPONSIBILITY BY INSTITUTION



                         International Partnerships Handbook - Page 35
The chart below (also included as the Annex of Responsibilities in the updated Memorandum
of Agreement template in Appendix B) provides a useful summary of the general division of
labour and responsibilities between the partner and the University of Greenwich depending
on whether the collaborative programme is for franchised, validated or externally validated
delivery.

If there is any uncertainty as to who has responsibility for a particular area of the
collaboration, please refer to the relevant Memorandum of Agreement which may include
more bespoke responsibilities for that particular collaboration and the local context, or
contact the International Partnerships Manager for further assistance.

                                                                                                         External
                                             Franchised                    Validation
                                                                                                         Validation
               Responsibility
                                    University




                                                              University




                                                                                            University
                                                    Partner




                                                                                  Partner




                                                                                                                Partner
           General quality management

           Appoint University of
           Greenwich Link Tutor
    1                                      Y                         Y                             Y
           (per programme or
           group of programmes)

           Appoint a Programme
    2      Leader (per                                   Y                             Y                             Y
           programme)

           Marketing

           General marketing of
    3      programme(s) and/or                           Y                             Y                             Y
           partnership

           Approval of marketing
           materials using the
    4                                      Y                         Y                             Y
           University name and/or
           logo




                        International Partnerships Handbook - Page 36
                                                                                                    External
                                        Franchised                    Validation
                                                                                                    Validation
         Responsibility




                               University




                                                         University




                                                                                       University
                                               Partner




                                                                             Partner




                                                                                                           Partner
     Recruitment, Admissions and Registration

     Recruitment of
5                                                   Y                             Y                             Y
     students

     Standard entry
6                                                   Y                             Y                             Y
     admission decisions

     Review of non standard
7                                     Y                         Y                             Y
     applications

     Checking standard
8                                                   Y                             Y                             Y
     entry qualifications

     Provide formal ‘offer’
9                                                    Y                            Y                             Y
     letters

     Send fully completed
     registration and
     withdrawal forms to
10                                                  Y                             Y                             Y
     the University of
     Greenwich within the
     specified timeframes

     Generate University of
     Greenwich student ID
11                                    Y                         Y                             Y
     for all registered
     students

     Teaching staff

     Provide CVs of all
     teaching staff to the
     University of
12                                                  Y                             Y                             Y
     Greenwich prior to
     commencement of
     delivery




                   International Partnerships Handbook - Page 37
                                                                                                    External
                                        Franchised                    Validation
                                                                                                    Validation
         Responsibility




                               University




                                                         University




                                                                                       University
                                               Partner




                                                                             Partner




                                                                                                           Partner
     Review (and approve if
     satisfactory) all
     teaching staff
13                                    Y                         Y                             Y
     associated with the
     programme(s) at the
     partner institution

     Student information and student welfare

     Provide student
     handbook template
14   and review customised            Y                         Y                             Y
     versions created by the
     partner institution

     Prepare customised
15   student handbook as                            Y                             Y                             Y
     appropriate

     Provide guidance on
16                                    Y                         Y                             Y
     student induction

     Undertake student
17                                                  Y                             Y                             Y
     induction

18   Student welfare                                Y                             Y                             Y

     Learning resources

     Provide access to
     University of
     Greenwich electronic
19                                    Y                         Y                             Y
     resources for
     registered students as
     appropriate




                  International Partnerships Handbook - Page 38
                                                                                                    External
                                        Franchised                    Validation
                                                                                                    Validation
         Responsibility




                               University




                                                         University




                                                                                       University
                                               Partner




                                                                             Partner




                                                                                                           Partner
     Provide access to
     University of
20   Greenwich electronic             Y                         Y                             Y
     resources for partner
     staff as appropriate

     Provide local library
21   and ICT resources for                          Y                             Y                             Y
     students

     Provide University of
22   Greenwich curriculum             Y
     and syllabi

     Provide University of
23   Greenwich learner                Y
     support materials

     Teach/deliver agreed
24   University of                                  Y
     Greenwich curriculum

     Teach curriculum of
25                                                                                 Y                            Y
     own design

     Assessment

     Set coursework
26                                    Y                                           Y                             Y
     assessment

     Provide University of
     Greenwich
27                                    Y                         Y                             Y
     classification marking
     scales

     Provide University of
28   Greenwich                        Y                         Y                             Y
     classification models




                   International Partnerships Handbook - Page 39
                                                                                                     External
                                         Franchised                    Validation
                                                                                                     Validation
         Responsibility




                                University




                                                          University




                                                                                        University
                                                Partner




                                                                              Partner




                                                                                                            Partner
     Mark student
29                                                   Y                             Y                             Y
     coursework

     Utilise University of
     Greenwich
30                                                   Y                             Y                             Y
     classification marking
     scales

     Utilise University of
31   Greenwich                                       Y                             Y                             Y
     classification models

     Internally moderate
     coursework prior to
32                                                   Y                             Y                             Y
     external University of
     Greenwich review

     Moderate student
33                                     Y                         Y                             Y
     coursework

     Set examination
34                                     Y                                           Y                             Y
     assessment

     Supervise student
35                                                   Y                             Y                             Y
     project work

     Organise and invigilate
36                                                   Y                             Y                             Y
     student examinations

     Mark student
37                                                   Y                             Y                             Y
     examinations

     Internally moderate
     examination prior to
38                                                   Y                             Y                             Y
     external University of
     Greenwich review

     Moderate student
39                                     Y                                           Y                             Y
     examination



                    International Partnerships Handbook - Page 40
                                                                                                         External
                                         Franchised                      Validation
                                                                                                         Validation
         Responsibility




                                University




                                                            University




                                                                                            University
                                                 Partner




                                                                                 Partner




                                                                                                                 Partner
     Appoint external
40                                     Y                           Y                               Y
     examiner

     Assist the University of
     Greenwich with
41   preparing data for the                           Y                               Y                               Y
     Progression and Award
     Boards (PABs)




                                                                                                               encouraged
                                               Attendance




                                                                               Attendance




                                                                                                               Attendance
                                               encouraged




                                                                               encouraged
     Organise and attend
42                                     Y                           Y                               Y
     PAB meetings


     Centrally record
43   decisions on student              Y                           Y                               Y                  Y
     progression

     Regulations and Student Appeals

     Provide University of
44   Greenwich academic                Y                           Y                               Y
     regulations


     Implement and adhere
     to University of
     Greenwich academic
     regulations (*in the
     case of external
     validations, the
45                                                    Y                               Y                             Y*
     partner’s academic
     regulations shall apply
     except in the case of
     academic appeals
     when the University of
     Greenwich academic
     regulations shall apply)




                   International Partnerships Handbook - Page 41
                                                                                                     External
                                         Franchised                    Validation
                                                                                                     Validation
         Responsibility




                                University




                                                          University




                                                                                        University
                                                Partner




                                                                              Partner




                                                                                                            Partner
     Manage student
46                                     Y                         Y                             Y
     academic appeals

     Provide and implement
     regulations for non-
47   academic matters                                 Y                             Y                           Y



     Monitoring and reporting

     Provide Programme
     Committee minutes to
48                                                   Y                             Y                             Y
     the University of
     Greenwich

     Submit an annual
     Programme Monitoring
49   Report (PMR) to the                             Y                             Y                             Y
     University of
     Greenwich

     Monitoring and reporting

     Submit an annual
     institutional report
     (AIR) to the University
     of Greenwich where
50   the collaboration                               Y                             Y                             Y
     involves 3 or more
     Schools at the
     University of
     Greenwich

     Circulate the Link
     Tutor's report to the
51   University of                     Y                         Y                             Y
     Greenwich and the
     partner



                   International Partnerships Handbook - Page 42
                                                                                                      External
                                          Franchised                    Validation
                                                                                                      Validation
         Responsibility




                                 University




                                                           University




                                                                                         University
                                                 Partner




                                                                               Partner




                                                                                                             Partner
     Website

     Maintain University of
     Greenwich website as
52   it relates to the                  Y                         Y                             Y
     programme/partner
     and support materials

     Ensure Partner's
     website is correct in
     any reference to the
53                                                    Y                             Y                             Y
     University of
     Greenwich
     collaboration

     Certification

     Issue University of
54                                      Y                         Y                             Y
     Greenwich certificates




                     International Partnerships Handbook - Page 43
  APPENDICES
         Franchise
         Validation
The remainder of the International Partnerships Handbook includes template memoranda as
         External validation (recognition)
follows:
         Flexible/Distance learning
         Distance taught programmes
Appendix A: Memorandum of Understanding
         Articulations
Appendix B: Memorandum of Agreement, and
Appendix C: Financial Memorandum.

Schools and partners are encouraged to view these proformas and to use them as a basis for
discussion when reviewing or establishing partnerships but will need to be aware that the
documents may need to be amended for local customisation according to the needs of the
programme or partnership. Should you have any questions about this or about the
memoranda in general, please contact the International Partnerships Manager.




                       International Partnerships Handbook - Page 44
                       APPENDIX A: MEMORANDUM OF UNDERSTANDING




                                                                 [Insert partner logo here]




                       MEMORANDUM OF UNDERSTANDING

                                         BETWEEN THE

            THE UNIVERSITY OF GREENWICH, UNITED KINDGOM

                                                 AND

                            [INSERT NAME AND COUNTRY]



In the interests of establishing a relationship of mutual benefit, the University of Greenwich
(hereinafter referred to as the ‘University of Greenwich’) and the [insert name and location of
institution] (hereinafter referred to as ‘[insert name]’), agree to enter into discussions related to the
development of educationally related activities as outlined below.

The principal purpose of the discussions is to exchange information about programmes,
administration, course fees and qualifications to determine whether it would be possible to establish a
variety of academic arrangements that will be to the mutual benefit of staff and students of the two
institutions. The precise nature of the programmes of study will be specified in separate Memoranda
of Agreement and Financial Memoranda, however, the broad areas of interest include the following,
each to be the subject of specific discussions, Agreements and Memoranda:

These activities may relate to: [exemplar]

        a) jointly developing programmes, at both undergraduate and postgraduate level [delete or
           amend as appropriate], in [insert areas of interest];

        b) the exchange of faculty members from each institution to engage in research and
           curriculum development;

        c) teaching and/or research conducted by faculty members at the partner institution;



                           International Partnerships Handbook - Page 45
        d) enabling students from the University of Greenwich and [insert partner name] to visit the
           other institution to undertake projects and to participate in symposia;

        e) enabling students from [insert partner name] to progress to further study at the University
           of Greenwich.

Each institution agrees and shall not use for its own purposes, nor without the prior written consent of
the other institution disclose to any third party, information of a confidential nature supplied to it by
the other institution. This obligation continues unless the information is public knowledge or already
known to that institution at the time of disclosure or subsequently becomes public knowledge other
than by breach of this letter, and shall also survive the termination or expiry of this Memorandum.

To the extent necessary to implement the provisions of this Memorandum of Understanding, each
institution may disclose confidential information to those of its employees as may be reasonably
necessary or desirable provided that before such disclosure each party shall make those employees
aware of its obligations of confidentiality under this Memorandum of Understanding.

Each institution shall be responsible for its own costs and expenses incurred in relation to negotiations
unless agreed otherwise through a separate Financial Memorandum.

Nothing in this letter is intended to be legally binding on either institution apart from the obligation of
confidentiality and the statement that each party is to be responsible for its costs as outlined above.

This Memorandum of Understanding shall commence when signed and dated by the representatives
of both institutions and shall remain valid for a period of two (2) years. If, after two (2) years,
discussions have not sufficiently progressed to allow a Memorandum of Agreement to be signed, this
Memorandum of Understanding shall be considered to be terminated.



IN WITNESS THEREOF, the parties hereto have offered their signatures:



For and on behalf of the                                  For and on behalf of the
University of Greenwich,                                  [insert partner name]
United Kingdom                                            [insert partner location/country]



___________________________________                       ____________________________________

                                                          [Insert name of signatory]
                                                          [Insert professional title of signatory]


___________________________________                       __________________________________
Date
                                                          Date



                           International Partnerships Handbook - Page 46
                         APPENDIX B: MEMORANDUM OF AGREEMENT




                                                            [Insert partner logo here]



            MEMORANDUM OF AGREEMENT
                    BETWEEN THE
     UNIVERSITY OF GREENWICH, UNITED KINGDOM
                        AND
        [INSERT PARTNER NAME AND COUNTRY]

1.     THIS MEMORANDUM IS MADE BETWEEN:

The University of Greenwich, whose registered address is Old Royal Naval College, Park Row,
Greenwich, London, SE10 9LS, UK (hereinafter referred to as the ‘University of Greenwich’)

and

[insert partner name], whose registered address is ...................................................
(hereinafter referred to as ‘…..’),

and referred to collectively as the Institutions.


2.     WARRANTIES

2.1    The University of Greenwich warrants that it is a Higher Education Institution capable
       of awarding degrees and other qualifications within the Framework for Higher
       Education Qualifications (FHEQ) in England and is free to enter into this Agreement.

2.2    [Insert partner name] warrants that it is free to enter into this Agreement and that in
       so doing, it shall meet all local accreditation, quality assurance, Ministry of Education,
       governmental, or other professional, statutory and regulatory body (PSRB)
       requirements as applicable.

                          International Partnerships Handbook - Page 47
3.    OBJECTIVE OF THE AGREEMENT

3.1   This Memorandum sets out the agreement for [insert partner name] to engage in
      collaborative activity with the University of Greenwich for the purpose of offering
      named programmes leading to University of Greenwich awards. Programmes may be
      offered as franchised, validated or externally validated provision (see Annex A), with
      details of all approved collaborative programmes attached as Appendices to this
      institutional-level Agreement.


4.    APPROVAL OF PROGRAMMES FOR DELIVERY BY [INSERT PARTNER NAME]

4.1   The University of Greenwich accepts formal responsibility for the approval and review
      of named programme(s) for collaborative delivery. The mechanisms for quality
      assurance shall be those developed and approved within the University of Greenwich
      through Academic Council.

4.2   Responsibility for day to day delivery of the programmes shall be delegated to [insert
      partner name].

4.3   Annual Programme Monitoring Reports shall be prepared and scrutinised according to
      prevailing University of Greenwich requirements.

4.4   The continued approval to offer the programme(s) is subject to the satisfactory
      outcome of annual monitoring, periodic review, and the implementation of any
      condition and/or recommendation required by the University of Greenwich's quality
      assurance process.

4.5   Any variations to the University of Greenwich awards which are offered by [insert
      partner name] are subject to approval through the normal University of Greenwich
      arrangements before they are implemented.


5.    QUALITY ASSURANCE AND ENHANCEMENT

5.1   The University of Greenwich shall be responsible for the development, co-ordination
      and maintenance of quality assurance procedures, and has ultimate responsibility for
      the academic standards of the programme(s).

5.2   The University of Greenwich and [insert partner name] shall be jointly and severally
      responsible for the overall management of the quality assurance of educational
      provision and for the academic standards of the programme(s).

5.3   [Insert partner name] agrees to abide by the regulations and procedures as detailed in
      the University of Greenwich Academic Regulations and its Quality Assurance
      Handbook.



                      International Partnerships Handbook - Page 48
5.4   [Insert partner name] shall provide regular reports to the University of Greenwich
      including completion of a Programme Monitoring Report (see the University of
      Greenwich Quality Assurance Handbook) to monitor quality assurance issues as they
      relate to the collaborative programme(s). Such reports shall be made available to the
      Link Tutor at the University of Greenwich for the purposes of presentation to the
      Progression and Award Board and School Learning and Quality Committees.

5.5   If [insert partner name] delivers more than one University of Greenwich programme,
      the Director [or amend title as appropriate] shall also be required to report annually
      on the totality of their higher education provision by completing an Annual
      Institutional Report (see the University of Greenwich Quality Assurance Handbook for
      an Annual Institutional Report pro-forma and guidance notes). The Annual Institutional
      Report shall be considered by School Learning and Quality Committees and also by the
      University of Greenwich Academic Collaboration Committee (ACC).

5.6   A summary of the specific quality assurance and programme management
      responsibilities of the University of Greenwich and of [insert partner name] are further
      defined in Annex A, including any variations in responsibility for franchised, validated
      or externally validated provision.


6.    PROGRAMME MANAGEMENT

6.1   The programme(s) shall be linked with a host School at the University of Greenwich
      and the quality assurance and other responsibilities of the University of Greenwich
      Dean of School shall apply as appropriate.

6.2   The University of Greenwich Dean of School shall appoint a Link Tutor who shall
      remain in close contact with relevant personnel at [insert partner name]. The Link
      Tutor shall be responsible for informing the partner of relevant University of
      Greenwich dates and deadlines, and of any changes in personnel or procedures at the
      University. The Link Tutor shall also act as the first point of contact should any
      problems arise and is expected to visit the partner at least once per year, to attend
      local Programme Committee meetings (pursuant to clause 6.3 below), check partner
      publicity material during Link Tutor visits, organise the moderation (and cross-
      moderation if appropriate) of assessment, and liaise with the external examiner. These
      visits are also opportunities for the Link Tutor to identify any staff development needs
      of partner staff, and to obtain feedback from students enrolled on the programme.

6.3   The nominated members of the University of Greenwich host School(s) having
      oversight of [insert partner name] operated programmes shall be included in the
      membership of the Programme Committees which shall be established to manage and
      monitor the programme(s). A Programme Committee meeting shall be held at least
      once each academic year. Membership and operation shall be as set out in the
      University of Greenwich Regulations.




                       International Partnerships Handbook - Page 49
6.4   Responsibility for the day-to-day delivery of the programme(s) is vested in the
      Programme Leader, in consultation with the Programme Teams and the Programmes
      Committees, at [insert partner name]

6.5   The University of Greenwich’s obligations do not extend to students who are enrolled
      at [insert partner name] on other programmes.

6.6   The medium of instruction and assessment of the programmes at [insert partner
      name] shall be the English language.

6.7   The University of Greenwich programme(s) offered to students at [insert partner
      name] are the same programmes as, or deemed comparable to programmes offered
      at the University of Greenwich in the United Kingdom. The relevant University of
      Greenwich School(s) and [insert partner name] shall, however, work to develop
      agreed local customisation of curriculum and assessment wherever appropriate, but
      local customisation of the curriculum and assessment must be formally approved by
      the University of Greenwich.

6.8   [Insert partner name] shall be responsible for ensuring that information is provided or
      made available to students on the following matters upon being admitted onto the
      programme(s), and shall also be included in the customised Student Handbook
      prepared by [insert partner name]:

            administration of the programme
            aims and objectives of the programme
            programme, course and examination Regulations
            methods of assessment
            feedback and evaluation
            matriculation
            student representation opportunities
            payment of tuition fees
            graduation arrangements
            codes of discipline
            complaints procedures
            academic appeals procedures
            other appropriate Academic Regulations, Policies and Procedures.

6.9   The University of Greenwich and [insert partner name] recognise the importance of
      listening and responding to the views of students, whether presented individually or
      through a formal representative system. [Insert partner name] shall establish a system
      whereby students enrolled on the programme(s) are encouraged to play a critical part
      in the evaluation, development and enhancement of academic provision as well as the
      wider student experience, which may include, but is not limited to, inviting student
      representatives to attend relevant committee meetings.




                       International Partnerships Handbook - Page 50
6.10   [Insert partner name] shall also be responsible for informing students about the
       actions taken in response to any feedback provided, and to periodically review student
       feedback and student representation arrangements.

6.11   The Institutions shall adhere to the guidelines and precepts issued in Section 2 of the
       Quality Assurance Agency’s Code of Practice for the Assurance of Academic Quality
       and Standards in Higher Education.


7.     STAFFING

7.1    The relevant University of Greenwich Dean of School (or nominee) shall identify jointly
       with the Director [or amend title as appropriate] (or nominee) of [insert partner
       name], the staff appropriate to teach on the programme(s) including the identification
       and any subsequent change of Programme Leader(s). Proposed changes of core staff
       must be notified in advance, along with curriculum vitae, to the relevant University of
       Greenwich Dean of School for approval.

7.2    The University of Greenwich shall facilitate arrangements for curriculum and staff
       development, or other joint activities such as research exchange opportunities.


8.     FACILITIES AND LEARNING RESOURCES

8.1    [Insert partner name] undertakes to provide appropriate facilities to support higher
       education provision, particularly in regard to the range of teaching accommodation,
       the library, computing and other specialist provision.

8.2    The Institutions shall ensure that students on the programme(s) are informed of their
       entitlements to facilities available at the University of Greenwich.

8.3    Staff teaching on the programme(s) at [insert partner name] shall normally be
       permitted access to the University of Greenwich library and online resource services,
       subject to the limitations and restrictions put in place by the licenses of such
       resources.


9.     RECRUITMENT, ADMISSION AND REGISTRATION OF STUDENTS

9.1    [Insert partner name] shall be responsible for recruitment of students to the
       programme(s). The intake targets for student numbers shall be determined jointly by
       the University of Greenwich host School and [insert partner name], and shall also be
       stated in the accompanying Financial Memorandum.

9.2    [Insert partner name] shall scrutinise student applications and make ‘standard’
       admissions decisions following the entry protocol indicated below in clause 9.4. Any



                        International Partnerships Handbook - Page 51
      applications not meeting standard entry requirements should be sent to the University
      of Greenwich Link Tutor at the host School to agree the final selection.

9.3   The University of Greenwich shall monitor and retain overall control of the admissions
      process including the right to reject applications at its sole discretion. The rejection of
      candidates, however, shall be undertaken in accordance with the University of
      Greenwich’s Equal Opportunity Policy and a decision to reject an application shall not
      discriminate on grounds of ethnic or national origin, race, gender, disability, age,
      sexual orientation, socio-economic background, religious or political beliefs, trade
      union membership, marital status or family circumstances.

9.4   Standard entry requirements for entry to the programme(s) include:
            Candidates should have passed the awards agreed at the approval event or,
               in the case of direct entry to undergraduate FHEQ Level 6 programmes,
               those which the University of Greenwich host School has approved as being
               equivalent to prior stages of the programme
            All students must demonstrate competence in the English language such as
               to enable them to benefit from their studies and complete the required
               assessments. This shall be evidenced through;
            Secondary schooling having been undertaken in English;
            The achievement of a prior award studied for and assessed in English; or
            The achievement of a specified result in an agreed English test agreed at
               approval or review.

9.5   It is the responsibility of [insert partner name] to authenticate prior qualifications
      before sending certificates to the University of Greenwich.

9.6   The Registrar or equivalent of [insert partner name] shall formulate registration
      procedures which are compatible with existing University of Greenwich arrangements
      whereby all students accepted for the University of Greenwich programme(s)
      operated by [insert partner name] shall be formally registered as students of the
      University of Greenwich. The student records shall be maintained by [insert partner
      name] and by University of Greenwich. In the event of any inconsistencies, the
      University of Greenwich records shall prevail.

9.7   [Insert partner name] shall ensure that all student registration data and relevant
      application/demographic forms are sent to the University of Greenwich within 4 (four)
      weeks of the start of each cohort intake, and that completed withdrawal forms shall
      be sent to the University of Greenwich within 2 (two) weeks of any students
      withdrawing from the programme(s).

9.8   The University of Greenwich and [Insert partner name] shall also work together to
      develop online registration processes as an enhancement of the partnership and our
      administrative procedures.

9.9   Students studying on the programme(s) shall be recognised as students of the
      University of Greenwich as well as [insert partner name].

                       International Partnerships Handbook - Page 52
10.    ASSESSMENT AND EXAMINATION ARRANGEMENTS

10.1   The format and regulations for assessment will be considered as part of the approval
       and review of the programme(s). University of Greenwich procedures and regulations
       for the conduct and recording of results of formal examinations and other assessment
       shall apply.

10.2   External Examiners shall be appointed by the University of Greenwich after
       consultation with [insert partner name]. The University of Greenwich shall manage
       the overall administration of the External Examiner process and the payment of fees
       and expenses to External Examiners.

10.3   Progression and Award Board(s) shall be set up for the University of Greenwich
       programme(s) according to University of Greenwich Academic Regulations and it is
       expected that appropriate staff of [insert partner name] shall attend these Board
       meetings.


11.    DISCIPLINARY AND APPEALS REGULATIONS

11.1   [Insert partner name] shall inform the students of their responsibilities and obligations
       within the Academic Regulations of the University of Greenwich.

11.2   The University of Greenwich Academic Regulations as approved by Academic Council
       shall apply, including guidelines and procedures on cheating, plagiarism and
       extenuating circumstances.

11.3   The appeals regulations of the University of Greenwich shall apply in respect of
       academic procedures.

11.4   For all issues outside the University of Greenwich Academic Regulations, students shall
       be subject to the procedures of [insert partner name].


12.    AWARDS, CERTIFICATES AND CEREMONIES

12.1   The University of Greenwich shall be responsible for issuing award certificates to
       students who have successfully completed all of the requirements of the
       programme(s) and award.

12.2   The certificate issued shall follow the standard format of those awarded to students
       studying at University of Greenwich Campuses.

12.3   With the exception of externally validated programmes, the University of Greenwich
       shall issue the related transcripts and/or diploma supplements. Where programmes
       are externally validated, [insert partner name] shall issue the related transcripts
       and/or diploma supplements.

                        International Partnerships Handbook - Page 53
12.4   Students who have successfully obtained a University of Greenwich award and paid all
       relevant tuition fees shall be entitled to attend a University of Greenwich graduation
       ceremony in the UK. The organisation and financing of these ceremonies shall be the
       responsibility of the University of Greenwich, although individual students shall be
       responsible for all costs relating to their personal transportation, accommodation,
       gown hire and ticket fees as appropriate.

12.5   The University of Greenwich and [insert partner name] shall consult with each other
       about arrangements for local graduation ceremonies in [insert country name]. [Insert
       partner name] shall normally be responsible for the organisation and financing of such
       ceremonies and the University of Greenwich shall also endeavour to provide a
       representative to attend local award ceremonies provided that sufficient advance
       notice has been provided and staff is available.


13.    STUDENT WELFARE

13.1   Responsibility for the day-to-day welfare including personal tutoring of students
       enrolled on the programme(s) and adherence to all local health and safety laws rests
       with [insert partner name].

13.2   [Insert partner name] shall be responsible for providing an induction to new students
       joining the programme(s) and for providing them with a Student Handbook as outlined
       in clause 6.8 above.


14.    EQUAL OPPORTUNITIES

14.1   On registration, [insert partner name] shall provide students registered on the
       programme(s) with information on the University of Greenwich’s Equal Opportunities
       Policy, along with procedures to be followed in the event of any apparent breach.

14.2   In signing this Memorandum of Agreement, the Director [or amend title as
       appropriate] of [insert partner name] indicates agreement with the University of
       Greenwich’s policy of seeking to achieve equality of opportunity for all, as set out in
       the Statement and Code of Practice.


15.    FUNDING AND FEES

15.1   The arrangements for funding and fees shall be as specified in the relevant Financial
       Memorandum to be agreed and signed by both parties.




                        International Partnerships Handbook - Page 54
16.    PUBLICITY AND USE OF LOGOS

16.1   [Insert partner name] shall be responsible for the local publicity and marketing of the
       programme(s) and for ensuring that such publicity is accurate.

16.2   [Insert partner name] must obtain permission from the International Partnerships
       Office for any and all use of the University of Greenwich name and/or logo in
       advertisements or other publicity materials in any media, prior to publication.

16.3   The University of Greenwich shall provide guidelines for accuracy in marketing
       materials and the University of Greenwich International Partnerships Office and
       School Link Tutors shall jointly monitor compliance.

16.4   [insert partner name] agrees to routinely provide copies of all published marketing
       material to the International Partnerships Office at the University of Greenwich and to
       also ensure that such materials are available to Link Tutors during their visits or upon
       request.

16.5   The University of Greenwich and [insert partner name] shall make reference to this
       collaborative partnership on their respective websites and shall ensure that this
       information is publicly available as long as the partnership is active.


17.    COPYRIGHT

17.1   The copyright of the framework of the programme(s), and any teaching, learning and
       assessment material lies exclusively with the University of Greenwich. This provision
       shall survive the termination or expiration of this Memorandum of Agreement.


18.    DATA PROTECTION, DATA SHARING AND FREEDOM OF INFORMATION

18.1   The Institutions agree to ensure that data protection principles, as specified in the
       United Kingdom Data Protection Act (1998), are observed in their handling and
       processing of personal and sensitive data under this Memorandum of Agreement.

18.2   [Insert partner name] shall be responsible for adhering to any Data Protection laws
       which may apply within the local jurisdiction.

18.3   Each Institution shall ensure that registered and prospective students understand and
       give prior consent for their data to be shared between the University of Greenwich
       and [insert partner name].

18.4   Each Institution undertakes that it shall have in place technical and organisational
       security measures to protect relevant data from unauthorised or unlawful processing
       and accidental loss or damage, sufficient to ensure compliance under the Data
       Protection Act as pursuant to clause 18.1.

                        International Partnerships Handbook - Page 55
18.5   Each Institution also acknowledges that this Agreement shall be subject to the
       provisions of the United Kingdom Freedom of Information Act (2005), and if
       applicable, to any related legislation within the local jurisdiction of [insert partner
       name].


19.    CONFIDENTIALITY

19.1   Unless otherwise agreed in writing between the Institutions, strictest commercial
       confidence must be maintained with respect to all information received as part of the
       delivery of the programme(s) including, but not limited to, tuition fee and other
       financial arrangements, individual student admissions, pass marks and pass rates or
       decisions of examiners, unless explicitly required to disclose such information under
       law. Where so required to disclose such information, the Institution concerned must
       make all other participating Institutions aware of this where possible and reasonable
       to do so.

19.2   Institutions shall keep the other informed on all relevant confidentiality matters
       concerning this Agreement where reasonable to do so.


20.    EXCLUSIVITY

20.1   This Memorandum of Agreement is an exclusive agreement between [Insert partner
       name] and the University of Greenwich. If there is any change to the institutional
       name and/or ownership of [Insert partner name], formal notification must be
       communicated to the International Partnerships Manager at the University of
       Greenwich with immediate effect. In such instances the University of Greenwich may
       undertake a review of its due diligence checks; should any review of the due diligence
       prove unsatisfactory or if there has been any perceived failure to provide any
       information as required by this clause, the University of Greenwich may consider
       [Insert partner name] to be in fundamental breach of the Agreement.

20.2   [Insert partner name] undertakes not to offer the approved programme(s) (as detailed
       in the Appendices) to any other partner external to this Agreement and not to engage
       in any serial or sub-franchising arrangements.

20.3   Neither Institution shall, without the prior written consent of the other, assign,
       transfer, subcontract or deal in any other manner with all or any of its rights or
       obligations under this Agreement.

20.4   A person or institution who is not a party to this Agreement shall not have any rights
       under or in connection with it.




                        International Partnerships Handbook - Page 56
21.    INTELLECTUAL PROPERTY RIGHTS

The ownership and/or control of intellectual property used or generated in connection with
the programme(s) or any research generated during the course of the partnership shall apply
as follows:

21.1   The governing Programme Document(s) for the programme(s) at [insert partner
       name], or other amendments to them, shall be the intellectual property of the
       University of Greenwich. A copy of the Programme Document(s) must be lodged in
       [insert partner name]’s library.

21.2   Institutions shall each confirm that strict confidentiality shall be observed in all
       communications relating to portable or potentially commercially valuable intellectual
       property created within the programme(s). No disclosures shall be made to third
       parties without permission of the appropriate authorities/person. The University of
       Greenwich and [insert partner name] shall, in consultation with each other, adhere to
       their own relevant institutional policies and also take cognisance of each other’s
       institutional policies on Intellectual Property Rights (IPR).

21.3   IPR in teaching materials for programmes developed solely by or on behalf of [insert
       partner name] lie exclusively with [insert partner name].

21.4   IPR in teaching materials developed solely by or on behalf of the University of
       Greenwich lie exclusively with the University of Greenwich.

21.5   Teaching Materials developed jointly shall belong jointly between the University of
       Greenwich and [insert partner name] and each institution shall acknowledge the same
       and grant to the other a non-exclusive royalty-free perpetual licence, with rights to
       sub-licence, to use for normal teaching and research purposes the teaching material it
       owns.

21.6   Where intellectual property is developed jointly between students and/or staff of the
       University of Greenwich and [insert partner name], the Institutions shall agree which
       of them will manage the exploitation of intellectual property and for this purpose shall
       ensure that full assignments of the intellectual property are obtained.

21.7   Where intellectual property is generated solely by a student or by staff, the
       intellectual property shall be subject to the rules of the Institution where the student
       first registered, or, in the case of staff, the employing Institution.

21.8   Ownership of pre-existing Intellectual Property Rights shall not be affected by terms of
       this clause.

21.9   The provisions of this clause shall survive the termination of this Agreement.




                        International Partnerships Handbook - Page 57
22.       LIABILITY, INDEMNITIES AND INSURANCE

22.1      Nothing in this Memorandum of Agreement shall limit an institution’s liability in
          respect of death or personal injury caused by its negligence or for any fraudulent
          misrepresentation, or for any other liability which cannot be excluded under
          applicable law.

22.2      Except as pursuant to clause 9 neither institution shall be liable to the other whether
          in contract, tort (including negligence) or otherwise for:

          22.2.1 Any direct loss suffered by the other in amount exceeding the fees payable
                 under this Agreement in the twelve months preceding the date on which such
                 liabilities arose; or

          22.2.2 Any indirect or consequential loss, loss of business, profit, goodwill, sales or
                 financial loss of any amount.

22.3      [Insert partner name] shall indemnify the University of Greenwich against all claims
          and losses related to the breakdown in the provision of service unless the breakdown
          was caused by an act or omission of the University of Greenwich.

22.4      [Insert partner name] shall ensure that the students have insurance with a reputable
          insurer that covers third party liability whilst undertaking their studies and shall
          indemnify the University of Greenwich if they do not.

22.5      Each Institution shall maintain policies of insurance covering any negligent acts, errors
          or omissions in connection with their implementation of this Agreement with limits of
          indemnity of not less than:

          Public Liability - £10M GBP for any one event, unlimited in the aggregate;
          Professional Indemnity - £10M GBP in aggregate in any one year of insurance;
          Employers’ Liability - £10M GBP for any one event, unlimited in the aggregate.

22.6      Each Institution shall indemnify the other Institution and its employees, agents     and
          contractors against any and all expenses, liabilities, losses, claims, damages       and
          proceedings, arising from complaints about modules or the programme(s), or           any
          other complaint of professional negligence arising in connection with                the
          implementation of this Agreement, provided that the same will be due to              the
          negligence of the first party, its employees, agents or contractors.

22.7      Each Institution shall adhere to the following protocol in respect of dealing with any
          claim for which it will seek indemnity within the terms of this Agreement:

         as soon as reasonably practicable after becoming aware of the claim, provide the
          partner Institution with reasonable details thereof and thereafter provide the other in
          a timely manner, with such information relating to the claim as may reasonably be
          requested from time to time by the other Institution;

                           International Partnerships Handbook - Page 58
         not make, and use its reasonable endeavours to ensure that there is not made, any
          admission of liability, except with the prior written consent of the other, with such
          consent not to be unreasonably withheld or delayed;

         keep the partner Institution informed of all material developments relating to, and
          regularly informed of the progress of, the claim;

         use its reasonable endeavours to ensure that the handling of the claim, including any
          resistance of or defence thereof, is carried out and conducted in accordance with such
          reasonable written directions as may be given by the other;

         not settle or compromise the claim except with the prior written consent of the
          partner Institution, whose consent shall not be unreasonably withheld or delayed.

22.8      Neither Institution shall have any liability or be deemed to be in breach of this
          Memorandum of Agreement for any delays or failures in performance of its
          obligations under this Agreement which result from circumstances beyond the
          reasonable control of that party such as those construed as force majeure, including,
          but not limited to, strikes, lock-outs or other labour disputes; failure of a utility service
          or transport network; act of God; war, riot, or civil commotion; malicious damage;
          compliance with any law, governmental order, rule, regulation or direction; accidental
          damage; breakdown of plant, machinery, computers or vehicles; fire, flood or severe
          weather; default of suppliers or subcontractors; the impact of epidemics, pandemics
          and diseases, or, telecommunication failure. The party affected by such circumstances
          shall promptly notify the other party in writing when such circumstances cause a delay
          or failure in the performance and when they cease to do so.


23.       DURATION OF THE AGREEMENT

23.1      This Memorandum of Agreement shall cover a five year period from [insert beginning
          date] to [insert end date] notwithstanding the date of signature and supersedes any
          previous agreement in respect of the named programme(s) and award(s) as listed in
          the appendices.

23.2      The University of Greenwich’s obligations to [insert partner name] and to its students
          shall be limited to cohorts of students who have registered for the programme(s)
          listed in the appendices during this five year period only.


24.       MODIFICATION AND RENEWAL OF THE MEMORANDUM OF AGREEMENT

24.1      This Memorandum may be modified subject to the mutual agreement of both
          Institutions. Modifications shall be recorded as a written Addendum to the
          Memorandum and must be signed by a duly authorised representative of the


                            International Partnerships Handbook - Page 59
       University of Greenwich and of [insert partner name]. The agreed modification(s) shall
       be coterminous with the existing Memorandum of Agreement.

24.2   If the Institutions are in agreement, the Memorandum of Agreement shall be renewed
       on or before its expiration, subject to the satisfactory annual monitoring of the
       programmes, the revalidation of programmes and the creation and agreement of a
       new Memorandum of Agreement including associated Annexes and Appendices, and
       accompanying Financial Memoranda. It is expected that discussions relating to the
       renewal of the Memorandum of Agreement shall begin 12 months before the
       scheduled expiry.

24.3   Within this five (5) year period, arrangements for the collaborative delivery of each
       named award bearing programme shall be added to the present Memorandum of
       Agreement as Appendices.


25.    RESOLUTION OF DISAGREEMENTS

In the event of any serious dispute arising from the implementation of programmes delivered
under the terms of this Memorandum of Agreement, the disagreement shall be resolved as
follows:

25.1   In the first instance, the Dean of the relevant School (or their nominee) at the University
       of Greenwich alongside the Director [or amend title as required] of [insert partner name]
       (or their nominee) shall seek to resolve any dispute by correspondence, and if necessary,
       by convening a meeting in person either in London or in [insert country where partner is
       located].

25.2   If such meetings and/or correspondence fail to resolve the dispute to the mutual
       satisfaction of both Institutions within one calendar month of it formally being raised by
       the Dean of School of either Institution, then the matter shall be referred to the Deputy
       Vice-Chancellor (Academic Development) of the University of Greenwich and the
       Director [or amend title as required] (or their nominees) of [insert partner name]. If so
       referred, the University of Greenwich Deputy Vice-Chancellor (Academic Development)
       shall convene a meeting in London of key senior staff from both the University of
       Greenwich and [insert partner name] to seek a mutual resolution to the dispute.

25.3   In the unlikely event of a subsequent continued failure to resolve the dispute within one
       additional calendar month from when it was referred to the University of Greenwich
       Deputy Vice-Chancellor (Academic Development) (or their nominee) and the Director [or
       amend title as required] of [insert partner name] (or their nominee) pursuant to clause
       25.2, the dispute shall be resolved through the jurisdiction of the Laws of England and
       Wales as applied through English Courts, and the final decision of the courts shall be
       binding.




                        International Partnerships Handbook - Page 60
26.    TERMINATION OF THE MEMORANDUM OF AGREEMENT

26.1   If either Institution wishes to terminate the delivery of a programme or programmes
       at [insert partner name] or to discontinue the partnership as a whole before the
       completion of the five (5) year period stated in clause 23 of this Memorandum of
       Agreement, such intention must be communicated to the other Institution with at
       least one calendar year’s notice.

26.2   Arrangements for termination must include provision for continuing students to
       complete their programmes of study within the normal period of registration. The
       University of Greenwich and [insert partner name] shall jointly determine how
       continuing students shall be supported to complete their programme(s) of study, and
       may include offering students the opportunity to complete their programmes of study
       at the University of Greenwich campuses in the UK or in other appropriate locations,
       in which case further fees may be payable by the student(s). The obligations of the
       University of Greenwich and [Insert partner name] to provide ongoing support and
       access to teaching staff and/or resources shall continue until such time that all
       students have completed or withdrawn from their programme(s) of study.

26.3   If [insert partner name] is in material breach of the Agreement, the Dean of the
       relevant School (or the International Partnerships Manager in the case of multi-
       disciplinary partnerships) at the University of Greenwich shall give written notice of six
       months for [insert partner name] to remedy the breach. In this instance, the University
       of Greenwich may decide not to register any new students onto the Programme(s)
       until such time that the breach has been resolved. Failing the satisfactory resolution of
       the breach in the time specified, the Agreement shall be terminated with immediate
       effect. [Insert partner name] shall then be under obligation to keep existing students
       in contact with the University of Greenwich, to enable it to work directly with students
       to allow them to complete their studies.

26.4   The University of Greenwich shall reserve the right to terminate the Agreement with
       immediate effect should the situation in [insert country name] become a matter of
       concern to the welfare of University of Greenwich staff. In this instance, appropriate
       arrangements shall be made for students to complete their studies as per clause 26.2
       above.

26.5   Any notice required to be given under this Agreement shall be in writing and shall be
       delivered personally, sent by prepaid recorded delivery, by commercial courier, or by
       email, to each party required to receive the notice at its address as set out in clause 1
       of this Memorandum of Agreement. Correspondence addressed to the University of
       Greenwich should be marked for the attention of the International Partnerships
       Manager, and similar correspondence addressed to [insert partner name] should be
       marked for the attention of [insert as appropriate]. Such notice shall be deemed
       received immediately if delivered personally or sent in electronic form, or within ten
       (10) working days if sent by recorded delivery or commercial courier, whether or not
       received. Each of the Institutions hereto shall notify the other of any change of postal
       or email address within seventy-two hours of such change.

                        International Partnerships Handbook - Page 61
26.6       The University of Greenwich shall reserve the right to suspend or to terminate the
           Agreement to offer a particular programme if no students are recruited to the
           programme(s) for two consecutive academic years following approval, or for one
           academic year after the first cohort is due to enrol on the programme(s), whichever is
           the sooner.

26.7       The University of Greenwich shall reserve the right to suspend or to terminate the
           Agreement or its relevant Appendices if low numbers of students are recruited to any
           programme. The specific threshold of what is considered ‘low’ recruitment shall be
           determined in the accompanying Financial Memorandum.

26.8       Upon termination of this Agreement, both Institutions shall cease to use any
           documents or materials provided to it by the other party, and shall cease to advertise
           as having any connection with the other Institution.


27.        JURISDICTION

27.1       This Memorandum of Agreement shall be governed by and construed in accordance with
           the Laws of England and Wales. The English Courts shall have exclusive jurisdiction to
           settle any dispute or claim that arises out of or in connection with this Agreement or its
           subject matter or formation (including non-contractual disputes or claims).

27.2       If any provision or part of this Agreement is held to be invalid, an amendment to this
           Agreement may be made by the addition or deletion of wording as appropriate to
           remove the invalid part of provision but otherwise retain the provision and the other
           provisions of this Agreement to the maximum extent permissible under applicable
           law.

27.3       No failure or delay on the part of either Institution to exercise any right or remedy
           under this Agreement shall be construed or operate as a waiver thereof, nor shall any
           single or partial exercise of any right or remedy include the further exercise of such
           right or remedy.

Signed for and on behalf of the                                      Signed for and on behalf of the
University of Greenwich                                              [Insert partner name]



Signature .....................................................      Signature ...........................................................
                                                                     [Insert name of individual signing the MoA]
                                                                     Director [amend as appropriate]


Date .............................................................   Date ...................................................................




                                       International Partnerships Handbook - Page 62
  ANNEX A: Summary of the quality assurance and programme management
   responsibilities of the University of Greenwich and [insert partner name]


The table below shows the division of responsibilities between the University of Greenwich (UoG) and
the partner. The highlighted items are those where there is significant variation in these
responsibilities depending on the nature of the collaboration. A definition of the different types of
provision is also explained below:



         -   franchised provision is defined as the arrangement whereby an existing (or sometimes,
             modified) University of Greenwich programme has been approved for delivery on
             campus, and which may also be approved (‘franchised’) for delivery by an external
             partner;


         -   validated provision is defined as new programmes which are designed by the partner,
             using the University’s protocols, which are then approved (‘validated’) by the University of
             Greenwich for delivery in collaboration with that partner as a University of Greenwich
             award;


         -   externally validated provision is defined as programmes which are devised and offered by
             a partner to its own specifications which are externally validated as being equivalent to a
             University of Greenwich award (sometimes leading to a dual award, i.e., students receive
             a local award from the partner as well as one from the University of Greenwich).


                                                                                                              External
                                                  Franchised                    Validation
                                                                                                              Validation
                  Responsibility
                                         University




                                                                   University




                                                                                                 University
                                                         Partner




                                                                                       Partner




                                                                                                                     Partner




             General quality management

             Appoint University of
             Greenwich Link Tutor
     1                                          Y                         Y                             Y
             (per programme or
             group of programmes)

             Appoint a Programme
     2       Leader (per                                      Y                             Y                             Y
             programme)




                           International Partnerships Handbook - Page 63
                                                                                                    External
                                        Franchised                    Validation
                                                                                                    Validation
         Responsibility




                               University




                                                         University




                                                                                       University
                                               Partner




                                                                             Partner




                                                                                                           Partner
     Marketing

     General marketing of
3    programme(s) and/or                            Y                             Y                             Y
     partnership

     Approval of marketing
     materials using the
4                                     Y                         Y                             Y
     University name and/or
     logo

     Recruitment, Admissions and Registration

     Recruitment of
5                                                   Y                             Y                             Y
     students

     Standard entry
6                                                   Y                             Y                             Y
     admission decisions

     Review of non standard
7                                     Y                         Y                             Y
     applications

     Checking standard
8                                                   Y                             Y                             Y
     entry qualifications

     Provide formal ‘offer’
9                                                    Y                            Y                             Y
     letters

     Send fully completed
     registration and
     withdrawal forms to
10                                                  Y                             Y                             Y
     the University of
     Greenwich within the
     specified timeframes

     Generate University of
     Greenwich student ID
11                                    Y                         Y                             Y
     for all registered
     students



                   International Partnerships Handbook - Page 64
                                                                                                    External
                                        Franchised                    Validation
                                                                                                    Validation
         Responsibility




                               University




                                                         University




                                                                                       University
                                               Partner




                                                                             Partner




                                                                                                           Partner
     Teaching staff

     Provide CVs of all
     teaching staff to the
     University of
12                                                  Y                             Y                             Y
     Greenwich prior to
     commencement of
     delivery

     Review (and approve if
     satisfactory) all
     teaching staff
13                                    Y                         Y                             Y
     associated with the
     programme(s) at the
     partner institution

     Student information and student welfare

     Provide student
     handbook template
14   and review customised            Y                         Y                             Y
     versions created by the
     partner institution

     Prepare customised
15   student handbook as                            Y                             Y                             Y
     appropriate

     Provide guidance on
16                                    Y                         Y                             Y
     student induction

     Undertake student
17                                                  Y                             Y                             Y
     induction

18   Student welfare                                Y                             Y                             Y




                   International Partnerships Handbook - Page 65
                                                                                                   External
                                       Franchised                    Validation
                                                                                                   Validation
         Responsibility




                              University




                                                        University




                                                                                      University
                                              Partner




                                                                            Partner




                                                                                                          Partner
     Learning resources

     Provide access to
     University of
     Greenwich electronic
19                                   Y                         Y                             Y
     resources for
     registered students as
     appropriate

     Provide access to
     University of
20   Greenwich electronic            Y                         Y                             Y
     resources for partner
     staff as appropriate

     Provide local library
21   and ICT resources for                         Y                             Y                             Y
     students

     Provide University of
22   Greenwich curriculum            Y
     and syllabi

     Provide University of
23   Greenwich learner               Y
     support materials

     Teach/deliver agreed
24   University of                                 Y
     Greenwich curriculum

     Teach curriculum of
25                                                                                Y                            Y
     own design




                  International Partnerships Handbook - Page 66
                                                                                                     External
                                         Franchised                    Validation
                                                                                                     Validation
         Responsibility




                                University




                                                          University




                                                                                        University
                                                Partner




                                                                              Partner




                                                                                                            Partner
     Assessment

     Set coursework
26                                     Y                                           Y                             Y
     assessment

     Provide University of
     Greenwich
27                                     Y                         Y                             Y
     classification marking
     scales

     Provide University of
28   Greenwich                         Y                         Y                             Y
     classification models

     Mark student
29                                                   Y                             Y                             Y
     coursework

     Utilise University of
     Greenwich
30                                                   Y                             Y                             Y
     classification marking
     scales

     Utilise University of
31   Greenwich                                       Y                             Y                             Y
     classification models

     Internally moderate
     coursework prior to
32                                                   Y                             Y                             Y
     external University of
     Greenwich review

     Moderate student
33                                     Y                         Y                             Y
     coursework

     Set examination
34                                     Y                                           Y                             Y
     assessment




                    International Partnerships Handbook - Page 67
                                                                                                         External
                                         Franchised                      Validation
                                                                                                         Validation
         Responsibility




                                University




                                                            University




                                                                                            University
                                                 Partner




                                                                                 Partner




                                                                                                                 Partner
     Supervise student
35                                                    Y                               Y                               Y
     project work

     Organise and invigilate
36                                                    Y                               Y                               Y
     student examinations

     Mark student
37                                                    Y                               Y                               Y
     examinations

     Internally moderate
     examination prior to
38                                                    Y                               Y                               Y
     external University of
     Greenwich review

     Moderate student
39                                     Y                                              Y                               Y
     examination

     Appoint external
40                                     Y                           Y                               Y
     examiner

     Assist the University of
     Greenwich with
41   preparing data for the                           Y                               Y                               Y
     Progression and Award
     Boards (PABs)
                                                                                                               encouraged
                                               Attendance




                                                                               Attendance




                                                                                                               Attendance
                                               encouraged




                                                                               encouraged




     Organise and attend
42                                     Y                           Y                               Y
     PAB meetings


     Centrally record
43   decisions on student              Y                           Y                               Y                  Y
     progression




                    International Partnerships Handbook - Page 68
                                                                                                     External
                                         Franchised                    Validation
                                                                                                     Validation
         Responsibility




                                University




                                                          University




                                                                                        University
                                                Partner




                                                                              Partner




                                                                                                            Partner
     Regulations and Student Appeals

     Provide University of
44   Greenwich academic                Y                         Y                             Y
     regulations


     Implement and adhere
     to University of
     Greenwich academic
     regulations (*in the
     case of external
     validations, the
45                                                   Y                             Y                           Y*
     partner’s academic
     regulations shall apply
     except in the case of
     academic appeals
     when the University of
     Greenwich academic
     regulations shall apply)

     Manage student
46                                     Y                         Y                             Y
     academic appeals

     Provide and implement
     regulations for non-
47   academic matters                                 Y                             Y                           Y



     Monitoring and reporting

     Provide Programme
     Committee minutes to
48                                                   Y                             Y                             Y
     the University of
     Greenwich




                   International Partnerships Handbook - Page 69
                                                                                                     External
                                         Franchised                    Validation
                                                                                                     Validation
         Responsibility




                                University




                                                          University




                                                                                        University
                                                Partner




                                                                              Partner




                                                                                                            Partner
     Submit an annual
     Programme Monitoring
49   Report (PMR) to the                             Y                             Y                             Y
     University of
     Greenwich

     Monitoring and reporting

     Submit an annual
     institutional report
     (AIR) to the University
     of Greenwich where
50   the collaboration                               Y                             Y                             Y
     involves 3 or more
     Schools at the
     University of
     Greenwich

     Circulate the Link
     Tutor's report to the
51   University of                     Y                         Y                             Y
     Greenwich and the
     partner

     Website

     Maintain University of
     Greenwich website as
52   it relates to the                 Y                         Y                             Y
     programme/partner
     and support materials

     Ensure Partner's
     website is correct in
     any reference to the
53                                                   Y                             Y                             Y
     University of
     Greenwich
     collaboration



                   International Partnerships Handbook - Page 70
                                                                                                      External
                                          Franchised                    Validation
                                                                                                      Validation
         Responsibility




                                 University




                                                           University




                                                                                         University
                                                 Partner




                                                                               Partner




                                                                                                             Partner
     Certification

     Issue University of
54                                      Y                         Y                             Y
     Greenwich certificates




                     International Partnerships Handbook - Page 71
         MEMORANDUM OF AGREEMENT: APPENDIX 1 [amend number accordingly]
1.     Programme approved for delivery
This Appendix confirms the approval for [insert partner name] to deliver a programme of study
leading to the University of Greenwich award listed below, to students registered for the
programme delivered in [insert city/campus name and country]:

           Programme: [insert programme title, e.g., Accounting and Finance]
           Award: [insert level of award, e.g., BA (Hons)]
           Stage(s) of delivery: [insert which stage(s) may be offered, e.g. Stage 3]
           Mode of delivery: [insert mode, i.e., full and/or part-time]
           University of Greenwich host School: [insert name of School]

2.      Nature of provision
The delivery of the programme listed above shall be defined and delivered as franchised
provision/validated provision/externally validated provision [delete as appropriate].

3.     Cohorts
The University of Greenwich shall accept [insert number] cohorts per academic year for the
programme listed in clause 1 of this Appendix, with the cohorts beginning their programmes
of study in [insert month] or [insert month] each academic year. The first cohort for the
programme within this Appendix should register with [insert partner name] and begin their
studies in [insert month and year], and the minimum cohort sizes shall be as stated in the
accompanying Financial Memorandum.

4.      Duration of the approval
The approval to deliver the named programme on behalf of the University of Greenwich is
subject to a formal review at least once every five years, and to annual review throughout the
lifetime of the approval.

5.     Duration of the Appendix
This Appendix shall take effect from [insert date] and shall remain in place until [insert date]
so that it is coterminous with the associated Memorandum of Agreement and Financial
Memorandum. All other terms and conditions of the Memorandum of Agreement and
Financial Memorandum shall also remain coterminous with this Appendix.

Signed for and on behalf of the                                           Signed for and on behalf of the
University of Greenwich:                                                  [insert partner name]:


Signature             ..................................................... Signature        .....................................................
                                                                            [Insert          name                 of              signatory]
                                                                            [Insert title of signatory]

Date .............................................................        Date ...............................................................


                                       International Partnerships Handbook - Page 72
                         APPENDIX C: FINANICAL MEMORANDUM




                                                          [Insert partner logo here]




              FINANCIAL MEMORANDUM
                    BETWEEN THE
     UNIVERSITY OF GREENWICH, UNITED KINGDOM
                        AND
        [INSERT PARTNER NAME AND COUNTRY]


1.     PURPOSE OF THE FINANCIAL MEMORANDUM

1.1    This Financial Memorandum records the financial arrangements under which [insert
       partner name] (hereinafter referred to as ‘.....’) may deliver the University of
       Greenwich programme(s) as listed in the appendices of this Financial Memorandum.


2.     DURATION OF THE FINANCIAL MEMORANDUM

2.1    This Financial Memorandum shall take effect from [insert date] and shall remain in
       place until [insert date] so that it is coterminous with the associated Memorandum of
       Agreement and Appendices. All other terms and conditions of the associated
       Memorandum of Agreement and Appendices shall also apply to and remain
       coterminous with this Financial Memorandum.


3.     ANNUAL FEES

3.1    [Insert partner name] shall pay the University of Greenwich a student fee as stated in
       the programme-level appendices to this Financial Memorandum on account of the
       costs associated with the academic support, quality assurance procedures and


                       International Partnerships Handbook - Page 73
      examination arrangements as part of the collaboration between the University of
      Greenwich and [insert partner name].


4.    REGISTRATION

4.1   [Insert partner name] has delegated responsibility from the University of Greenwich to
      register students locally and receive the student fee payment on its behalf.

4.2   [Insert partner name] shall undertake to forward all registration data as required by
      the University of Greenwich within thirty (30) days of student registration at [insert
      partner name].

4.3   Once available, [insert partner name] shall support the University of Greenwich in
      implementing its new online application process which shall endeavour to register all
      students with the University of Greenwich before teaching begins at [Insert partner
      name]. Once the online application system has been introduced, all applications from
      [insert partner name] should be submitted online by the relevant deadlines.

4.4   [Insert partner name] shall inform the International Partnerships Manager at the
      University of Greenwich at least one month prior to each cohort intake if they
      anticipate any significant increase or decrease in student registrations. Such
      information shall be used for planning purposes and to ensure that appropriate
      support and resources are in place at the University of Greenwich.


5.    MINIMUM COHORT AND MINIMUM ANNUAL FEES

5.1   If a cohort has less than [insert relevant number] students (hereinafter referred to as
      the ‘minimum cohort’), [insert partner name] must contact the relevant Link Tutor at
      the University of Greenwich at least one (1) month prior to the scheduled cohort
      intake to request authorisation to proceed with the delivery of the Programme(s) with
      less than the minimum cohort. Teaching at [insert partner name] cannot begin unless
      and until authorisation has been expressly granted by the University of Greenwich for
      each cohort.

5.2   Programmes shall be subject to a minimum annual fee regardless of actual cohort
      numbers, and the minimum annual fee shall be as stated in the relevant Appendix,
      with the number of students calculated from September to August each year.


6.    PAYMENT SCHEDULE

6.1   Payments shall be made in one [amend as appropriate] instalment per year of the
      programme.




                       International Partnerships Handbook - Page 74
7.    INVOICES AND REMITTANCES

7.1   The University of Greenwich shall send an invoice to [Insert partner name] after
      students have been registered at the University of Greenwich. Invoices shall be sent
      for the attention of the President [amend title as necessary] of [insert partner name],
      unless otherwise requested in writing to the University of Greenwich International
      Partnerships Office.

7.2   The invoice prepared by the University of Greenwich shall be accompanied by a list of
      students for whom payment is required, and the list shall include adequate details to
      identify the students including students’ full first and last names (as recorded on
      Banner), the programme on which students are enrolled, their University of
      Greenwich ID numbers, and the pound sterling amount payable on their behalf by
      [insert partner name].

7.3   [Insert partner name] shall make payment to the University of Greenwich in the
      amount as specified in clause 1.1 of the relevant appendices of this Financial
      Memorandum within thirty (30) days of receiving the relevant invoice.

7.4   Payment shall be made to the University of Greenwich’s UK bank account, the details
      of which shall be included on the invoice sent to [insert partner name].

7.5   Remittance must be in pounds sterling and may be made electronically via BACS
      transfer as advised on the invoice provided, or by bank draft made payable to the
      University of Greenwich unless otherwise agreed in advance with the University of
      Greenwich. Payment in cash shall not be accepted.

7.6   Currency risks are borne by [insert partner name] and any bank levies or currency
      exchange transaction fees shall also be borne by [insert partner name].

7.7   Failure to pay the fees to the University of Greenwich either in whole or in part within
      the specified timeframe shall result in a penalty charge being applied at a cumulative
      rate of 3% per month on the outstanding balance.

7.8   [Insert partner name] accepts that it is responsible for paying to the University of
      Greenwich the student fees pursuant to clause 1.1 of the relevant Appendix to the
      Financial Memorandum, regardless of whether or not any individual student may be in
      debt to [insert partner name]. It shall be the responsibility of [insert partner name] to
      retrieve outstanding debts from students, and this shall have no impact upon monies
      owed and payable to the University of Greenwich by [insert partner name].

7.9   If the University of Greenwich considers that [insert partner name] still owes funds to
      the University of Greenwich in whole or in part by the time a new cohort is scheduled
      to begin registration and teaching, the University of Greenwich may consider [insert
      partner name] to be in breach of the agreement in which case no new students may
      be registered onto the Programme(s) (see clause 26.3 of the Memorandum of
      Agreement).

                       International Partnerships Handbook - Page 75
8.     TAXES AND OTHER PAYABLE DUTIES

8.1    [Insert partner name] shall be responsible for paying all applicable local taxes,
       royalties and other duties as appropriate, and the student fee payable to the
       University of Greenwich shall be exclusive of any such taxes or fees.


9.     STAFF VISITS

9.1    The University of Greenwich shall be responsible for all costs relating to the
       arrangements of visits by the Link Tutor and Quality Assurance team, including costs
       for air fares, accommodation and subsistence in [insert partner country/location]. This
       agreement provides for up to two Link Tutor visits per year. Any additional visits or
       staff development requested by [insert partner name] which are not part of the
       scheduled visits required from the University of Greenwich will be subject to an
       additional charge of £600 per day [amend as appropriate] per staff member plus
       expenses costs, which shall be invoiced separately.


10.    REVIEW

10.1   The fees stated in the appendices to this Financial Memorandum shall be subject to an
       inflationary increase per year and this increase shall reflect the cost increases incurred
       by the University of Greenwich in the provision of the programmes offered.

10.2   The agreed date of financial reviews under this Financial Memorandum shall be fixed
       annually as [insert date]. The rate of inflationary increase shall be taken from the
       United Kingdom Consumer Prices Index (CPI) rate of inflation as recorded by the Office
       of National Statistics. The rate of CPI shall be agreed as the average rate of CPI as
       calculated over the 12 months prior to the date of the fees review.

10.3   The University of Greenwich or [insert partner name] may request an urgent review of
       the student fees should market pressure in [insert country] have a significant impact
       on the recruitment of students or if the rate of inflation in the United Kingdom as
       measured by CPI exceeds an increase of 5%.

10.4   Any proposed increase in fees charged to [insert partner name] for the succeeding
       year shall be made in consultation between the University of Greenwich and [insert
       partner name] and shall be determined and agreed at least two calendar months
       before the next student intake.

10.5   The agreed annual fee increases shall also be attached to this Financial Memorandum
       as an Addendum and shall be signed by authorised representatives of both
       institutions.




                        International Partnerships Handbook - Page 76
11.    AUDIT

11.1   The University of Greenwich and [insert partner name] shall maintain suitable records
       to provide an audit trail for all financial transactions pursuant to this Memorandum.
       These records shall be made available in response to reasonable request by:
             Officers of the University
             Internal auditors of the University
             External auditors of the University


12.    BREACH

12.1   Any breach of the conditions of this Financial Memorandum may invoke the
       termination clause of the accompanying Memorandum of Agreement. All pursuant
       actions shall be subject to the jurisdiction specified in the Memorandum of
       Agreement.


Signed for and on behalf of the                      Signed for and on behalf of
University of Greenwich, UK:                         [insert partner name and country]:



………………………………………...........                          ………………………………………...........
                                                    [Insert name of signatory]
                                                    [Insert professional title of signatory]



Date: ………………………………….......                           Date: …………………………………......




                        International Partnerships Handbook - Page 77
       FINANCIAL MEMORANDUM: APPENDIX 1
                            [add an appendix per programme]


1.    ANNUAL FEES

1.1   This Appendix confirms the student registration fees payable to the University of
      Greenwich by [insert partner name] in recognition for the quality assurance and
      academic support for the programme listed below: [exemplar]

      BA (Hons) Accounting and Finance (Stage 1 entry): a total of £x,xxx GBP per student;
      this fee shall be paid over a three (3) year period as follows:
              Stage 1: £xxx GBP per student plus a £xxx GBP registration fee
              Stage 2: £xxx GBP per student
              Stage 3: £xxx GBP per student

      BA (Hons) Accounting and Finance (Stage 2 entry): a total of £x,xxx GBP per student;
      this fee shall be paid over a two (2) year period as follows:
              Stage 2: £xxx GBP per student plus a £xxx GBP registration fee
              Stage 3: £xxx GBP per student

      BA (Hons) Accounting and Finance (Stage 3 entry): a total of £x,xxx GBP per student;
      this fee shall be paid over a one (1) year period as follows:
              Stage 3: £x,xxx GBP per student plus a £xxx GBP registration fee


2.    MINIMUM ANNUAL FEES

2.1   The programme listed in clause 1.1 shall also be subject to a minimum annual fee
      regardless of actual student numbers, and the minimum annual fee shall be equivalent
      to [insert relevant number] students per UK academic year as measured from
      September to August. During the first UK academic year or part thereof as covered by
      this Appendix, the minimum annual fee may, by mutual agreement, be reduced to
      50% of the normal minimum annual fee.


3.    DURATION AND TERMS OF THE APPENDIX

3.1   This Appendix shall take effect from [insert date] and shall remain valid until [insert
      date] so that it is coterminous with the associated Memorandum of Agreement and
      Financial Memorandum.

3.2   All other terms and conditions of the associated Memorandum of Agreement and
      Financial Memorandum and their appendices shall also remain coterminous with this
      Appendix.



                       International Partnerships Handbook - Page 78
Signed for and on behalf of the                     Signed for and on behalf of
University of Greenwich, UK:                        [insert partner name and country]:


………………………………………...........                          ………………………………………...........
                                                    [Insert name of signatory]
                                                    [Insert professional title of signatory]

Date: ………………………………….......                          Date: …………………………………......




                        International Partnerships Handbook - Page 79